All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any
form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written
permission of Seiko Epson Corporation. The information contained herein is designed only for use with this Epson
printer. Epson is not responsible for any use of this information as applied to other printers.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for
damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or
abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)
failure to strictly comply with Seiko Epson Corporation’s operating and maintenance instructions.
Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or
any consumable products other than those designated as Original Epson Products or Epson Approved Products
by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that
occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko
Epson Corporation.
EPSON, Epson UltraChrome, and SureColor are registered trademarks and EPSON Exceed Your Vision is a
registered logomark of Seiko Epson Corporation.
General Notice: Other product names used herein are for identification purposes only and may be trademarks of
their respective owners. Epson disclaims any and all rights in those marks.
This information is subject to change without notice.
Read all of these instructions before using the printer. Also be sure to follow all warnings
and instructions marked on the printer.
When choosing a location for this product
OPlace this product on a flat, stable surface that is larger than this product. This product
will not operate properly if it is tilted or at an angle.
OAvoid places subject to rapid changes in temperature and humidity. Also keep it away
from direct sunlight, strong light, or heat sources.
OAvoid places subject to shocks and vibrations.
OKeep this product away from dusty areas.
OPlace this product near a wall outlet where the plug can be easily unplugged.
When setting up this product
ODo not block or cover the openings in this product’s cabinet.
ODo not insert objects through the slots. Take care not to spill liquid on this product.
OThis product’s power cord is for use with this product only. Use with other equipment
may result in fire or electric shock.
OConnect all equipment to properly grounded power outlets. Avoid using outlets on the
same circuit as copiers or air control systems that regularly switch on and off.
OAvoid electrical outlets controlled by wall switches or automatic timers.
OKeep the entire computer system away from potential sources of electromagnetic
interference, such as loudspeakers or the base units of cordless telephones.
OUse only the type of power source indicated on the product’s label.
Introduction6
OUse only the power cord that comes with this product. Use of another cord may result
in fire or electric shock.
ODo not use a damaged or frayed power cord.
OIf you use an extension cord with this product, make sure the total ampere rating of the
devices plugged into the extension cord does not exceed the cord’s ampere rating.
Also, make sure the total ampere rating of all devices plugged into the wall outlet does
not exceed the wall outlet’s ampere rating.
ODo not attempt to service this product yourself.
OUnplug this product and refer servicing to qualified service personnel under the
following conditions: The power cord or plug is damaged; liquid has entered the
product; the product has been dropped or the cabinet damaged; the product does not
operate normally or exhibits a distinct change in performance.
OIf damage occurs to the plug, replace the cord set or consult a qualified electrician. If
there are fuses in the plug, make sure you replace them with fuses of the correct size
and rating.
When using this product
ODo not put your hand inside this product.
ODo not move the print head by hand; otherwise you may damage this product.
OAlways turn the product off using the Power button on the control panel. When this
button is pressed, the Power light flashes briefly then goes off. Do not unplug the power
cord or turn off the product until the Power light stops flashing.
When handling the ink packs
OKeep ink packs out of the reach of children and do not drink the ink.
OWear protective eyewear and gloves when refilling ink tanks.
OShould ink contact your skin or enter your eyes or mouth, immediately take the
following actions:
If fluid adheres to your skin, immediately wash it off using large volumes of soapy water.
Consult a physician if the skin appears irritated or is discolored.
If fluid enters your eyes, rinse immediately with water. Failure to observe this precaution
could result in bloodshot eyes or mild inflammation.
Introduction7
If swallowed, induce vomiting and consult a physician immediately.
The lithium batteries in this product contain Perchlorate Material - special handling may
apply. See www.dtsc.ca.gov/hazardouswaste/perchlorate.
Warnings, Cautions, Important and Notes
Warning:
Warnings must be followed to avoid serious bodily injury.
w
Caution:
c
Important:
Note:
Illustrations
The illustrations in this manual may differ slightly from the actual objects they are intended
to represent.
Cautions must be followed to avoid damage to this
product or bodily injury.
Important must be followed to avoid damage to this
product.
Notes contain useful or additional information on the
operation of this product.
Operating System Versions
In this documentation, the following abbreviations are used.
Windows refers to Windows® 8, Windows 7, Windows Vista®, Windows XP.
OWindows 8 refers to Windows 8, Windows 8 Pro, and Windows 8 Enterprise.
OWindows 7 refers to Windows 7 Home Basic, Windows 7 Home Premium, Windows 7
Professional, and Windows 7 Ultimate.
OWindows Vista refers to Windows Vista Home Basic Edition, Windows Vista Home
Premium Edition, Windows Vista Business Edition, Windows Vista Enterprise Edition,
and Windows Vista Ultimate Edition.
Introduction8
OWindows XP refers to Windows XP Home Edition, Windows XP Professional x64
Edition, and Windows XP Professional.
Printer Parts
Front
Printer cover
1
Open this cover when cleaning the printer or clearing jams.
Maintenance box covers
2
Open these covers when replacing the maintenance box.
See “Replacing Maintenance Boxes” on page 74.
Casters
3
There are two casters on each leg. The casters are normally kept locked once the printer is
in place.
Introduction9
Ink tanks
4
Hold ink used for printing.
Slider (chip holder)
5
See “Slider (chip holder)” on page 11.
Side cover
6
Open the side cover to remove the slider for chip unit replacement. Always close the side
cover securely after inserting the slider.
7AC inlet
Connect the supplied power cable here.
Option port
8
No options are currently available for the printer.
LAN port
9
Connects the LAN cable.
Data light
10
The network connection status and data reception are indicated by a lit or flashing light.
On: Connected.
Flashing : Receiving data.
Status light
11
The color indicates the network transmission speed.
Off: 10Base-T
Red: 100Base-T
Green: 1000Base-T
USB port
12
Connect the USB cable here.
Control panel
13
See “Control Panel” on page 13.
Alert lamp
14
This lamp lights or flashes when an error occurs.
Lights or
flashes
Off: No error.
: An error has occurred. How the lamp lights or flashes varies with the type of error.
The control panel displays a description of the error.
Roll rest
15
When loading roll paper, place it on this rest and attach the roll paper adapters.
See “Loading Roll Paper” on page 27.
Introduction10
Adapter guides
16
Guides for attaching roll paper. Move the roll along these guides to attach it to the adapter
holder.
See “Loading Roll Paper” on page 27.
Roll lock lever
17
A lever that locks roll paper in place after the roll is attached to the adapter holder.
Adapter holder
18
The roll paper adapter is placed in this holder after the roll paper is attached.
Paper slot
19
The slot through which roll paper and single sheets are fed during printing.
Feed single sheets one at a time.
Print head
20
Fires ink via high density nozzles while moving left and right to print.
Paper output (eject) guide
21
Guides paper as it is ejected.
Slider (chip holder)
Slider
1
Attach the chip unit included with the ink pack before refilling the ink.
Ink inlet cover
2
Open this cover to refill the ink tank.
3Chip unit
The unit that includes an IC chip. This is included with the ink pack.
Introduction11
Roll Paper Adapter
Use the supplied roll paper adapter when loading roll paper onto the printer.
See “Loading Roll Paper” on page 27.
Adapter lock lever
1
Lift to unlock, lower to lock. Unlock when attaching roll paper to the adapter, lock once the
roll is attached.
Size lever
2
Position according to the size of the roll core.
Introduction12
Control Panel
P button (Power button)
1
Turns the power on and off.
P light (Power light)
2
The printer’s operational status is indicated by a lit or flashing light.
On: The power is on.
Flashing : The printer is receiving data or cleaning the print head or performing other
operations in the course of being shut down.
Off: The power is off.
( button (Load/Remove Paper button)
3
Pressing this button displays the Load/Remove Paper menu. Instructions for loading or
removing the paper can be displayed by highlighting either Remove Paper or the type of
paper currently loaded and then pressing the OK button. Follow the on-screen instructions
to load or remove the paper.
Screen
4
Displays the printer’s status, menus, error messages, and so on.
See “LCD Screen” on page 15.
Introduction13
Menu button
5
Displays the menu for the tab currently selected in the display.
See “Using the Control Panel Menu” on page 48.
y button (Back button)
6
If menus are displayed, pressing this button takes you up one level in the menu hierarchy.
See “Menu Operations” on page 48.
l/r buttons (Left/Right buttons)
7
OUse these buttons to select tabs. The selected tab is highlighted and the content of the
info display area updated for the selected tab.
See “LCD Screen” on page 15.
OIf menus are displayed, these buttons can be used to position the cursor or to delete
characters when entering text for items such as Setting Name or IP Address.
u/d buttons (Up/Down buttons)
8
When menus are displayed, these buttons can be used to highlight items or options.
See “Menu Operations” on page 48.
Z button
9
ODisplays the menu for the tab currently selected in the display.
See “Using the Control Panel Menu” on page 48.
OWhen menus are displayed and an item is highlighted, pressing this button displays the
sub-menu for the highlighted item.
OIf pressed while a parameter is selected from the Menu, the parameter is set or
executed.
10
11
12
button (Help button)
Displays the information area in the
" button (Maintenance button)
Displays the Maintenance menu, which is used for nozzle checks and head cleaning.
See “Adjusting the Print Head” on page 62.
B tab.
W button (Pause/Cancel button)
OThe printer enters pause status if this is pressed while printing. To release the pause status,
press the W button again, or select Pause Cancel on the screen and then press the OK
button. To cancel print jobs being processed, select Job Cancel on the screen and then
press the OK button.
OPressing this button while a menu or help is displayed closes the menu or help and returns
the printer to ready status.
Introduction14
) button (Feed/Cut Media button)
13
OThis button is used to manually cut roll paper using the built-in cutter.
See “Manual cut method” on page 32.
OIf printing is not currently in progress and the printer is loaded with roll paper, you can
feed paper ahead by pressing first this button and then the d button. Press the u button
to rewind. Keep the d button pressed to feed the paper up to 9.8 feet (3 m). Keep the
u button pressed to rewind the paper up to 7.9 inches (20 cm).
When the u button is used to rewind roll paper, the paper will pause when the end of
the roll reaches the starting print position. Release the button and then press it again to
resume.
LCD Screen
Message
1
Displays the printer’s status, operation, and error messages.
See “What to Do When a Message Is Displayed” on page 83.
Introduction15
Tabs/Info Display Area
2
The tab/info display area contains the six tabs listed below.
Use the l r buttons to select a tab.
Information on the selected tab appears in the info display area.
,The Print Queues Tab
This tab displays print job status and can be used to access the Print Queues menu.
The Info Display Area
The print queues tab info display area shows the name of the current print job.
Pressing the OK or Menu button when this tab is selected displays the Print Queues
menu.
.The Paper Tab
This tab shows the type of paper in the printer and can be used to access the Paper
menu.
The Info Display Area
The paper tab info display area shows the Source and Media Type. When roll paper is
used, it also shows the roll width. In addition, when On is selected for Roll Paper Remaining, it shows the amount of roll paper remaining. When the length remaining
drops below the value selected for Remaining Alert, aicon appears above the tab
icon and an alert like that shown below is displayed to warn that the printer is nearing
the end of the roll.
Pressing the OK or Menu button when this tab is selected displays the Paper menu.
See “Paper Menu” on page 52.
The Ink Tab
The ink tab displays the status of the chip unit.
The Info Display Area
The display changes as follows whenever an error is detected in an installed chip unit.
NormalWarning or Error
1Status indicators
The chip unit status is indicated as follows.
No error. Ready to print.
An error occurred. Check the message on the screen, and clear the error.
The chip unit could not be recognized or it is not compatible with the
printer. Or, the slider is not locked.
Check the message on the screen
Introduction16
The chip unit requires replacement. Replace the chip unit with one from
a new ink pack.
As it gets closer to time to replace the chip unit, a icon will begin to
flash.
2Ink color codes
BKBlack
YYellow
MMagenta
CCyan
The Maintenance Tab
-
The maintenance tab shows the status of the maintenance boxes and is used to display
the Maintenance menu.
The Info Display Area
The maintenance tab info display area shows maintenance box status and the
approximate amount of space remaining in the maintenance box. The icons change
as follows to show errors or to warn when the maintenance box is nearing the end of its
service life.
NormalWarning or Error
1
1Status indicators
Maintenance box status is indicated as follows.
No error. The height of the indicator corresponds to the amount of space
remaining.
The maintenance box is nearing the end of its service life. Make sure you
have a new maintenance box.
The maintenance box is at the end of its service life. Replace the
maintenance box with a new one.
Pressing the OK or Menu button when this tab is selected displays the Maintenance
menu.
See “Maintenance Menu” on page 55.
The Setup Tab
/
The setup tab displays the IP address and menus for various settings.
The Info Display Area
The setup tab info display area shows the IP address currently assigned, if any.
Pressing the OK or Menu button when this tab is selected displays the Setup menu.
See “Setup Menu” on page 56.
Introduction17
Features
The main features of this printer are described below.
Realizing High Productivity
High-speed printing
The speed of the print head and paper feed have been increased for faster printing.
The printer is equipped with a high-speed rotary cutter for quick cutting, significantly
increasing productivity.
Improved operability with an easy to see and use color screen
Designed for intuitive operation, the large, brightly-lit, color LCD display is easy to
understand and easy to use.
The large display offers detailed, easy-to-understand error messages and illustrated
guides to loading paper.
See “LCD Screen” on page 15.
Checking current operating status even from afar thanks to an alert lamp
Errors are immediately obvious even at a distance, thanks to the large, highly visible alert
lamp. This helps prevent any wasted time when printing has stopped due to running out of
ink or paper.
High-capacity ink tanks included
The printer includes high-capacity ink tanks for high productivity. We also offer 1000 ml
high-capacity ink packs for ink refill. This eliminates the need for frequent troublesome ink
cartridge replacements.
Ease-of-Use
Spindle-free roll paper adapter makes loading roll paper a snap
The lack of a spindle makes it possible to load and remove roll paper even in environments
where space is at a premium.
To load roll paper, simply place it on the roll rest and attach roll paper adapters to both
ends.
See “Loading Roll Paper” on page 27.
Introduction18
Easy maintenance
Roll paper and all replacements, including ink refills, maintenance boxes, and cutter, are
installed from the front, allowing the printer to be placed against a wall. The printer does not
have to be moved to allow rear access.
Notes on Usage and Storage
Installation Space
Make sure that you secure the following space, clear of any other objects, so that paper
ejection and consumable replacement are not obstructed.
See “Specifications Table” on page 96 for the external dimensions of the printer.
5.9 in.
(150 mm)
0.4 in. (10 mm)
50.3 in. (1278 mm)
7
0
i
n
(
1
7
6
23.6 in.
(600 mm)
.
8
m
m
)
55.6 in. (1413 mm)
5.9 in. (150 mm)
Introduction19
Notes When Using the Printer
Note the following points when using this printer to avoid breakdowns, malfunctions, and
print quality decline.
OWhen using the printer, observe the operating temperature and humidity range
described in the “Specifications Table”. See “Specifications Table” on page 96.
Even when the conditions above are met, you may not be able to print properly if the
environmental conditions are not suitable for the paper. Be sure to use the printer in an
environment where the paper’s requirements are met. For more details, see the
documentation supplied with the paper.
Also, when operating in dry areas, air conditioned environment, or under direct sunlight,
maintain the appropriate humidity.
ODo not install the printer next to heat sources or directly in the path of air from a
ventilator or air conditioner. Failure to observe this precaution could result in the print
head nozzles drying and clogging.
OThe print head may not be capped (i.e., may not move to the right side) if an error
occurs and the printer is turned off without first resolving the error. Capping is a function
for automatically covering the print head with a cap (lid) to prevent the print head from
drying out. In this case, turn on the power and wait a while until capping is performed
automatically.
OWhen the power is on, do not remove the power plug or cut the power at the breaker.
The print head may not be capped properly. In this case, turn on the power and wait a
while until capping is performed automatically.
OEven when the printer is not in use, some ink will be consumed by head cleaning and
other maintenance operations needed to keep the print head in good condition.
Notes When Not Using the Printer
If you are not using it, note the following points when storing the printer. If it is not stored
correctly, you may not be able to print properly the next time it is used.
OIf you do not print for a long time, the print head nozzles may become clogged. Turn the
printer on at least once every two weeks to prevent the print head from clogging.
When the printer is turned on, head cleaning is performed automatically. Do not turn the
printer off until cleaning is complete.
Leaving the printer for too long without turning it on may result in a malfunction. Repair
work for such malfunction will be charged.
Introduction20
OIf you will not be using the printer for more than 2 weeks, maintenance must be
performed by a service engineer before and after this period. This maintenance work
will be charged.
Note that even if proper maintenance has been done before leaving the printer for a
long time, repair may be necessary when doing maintenance for reusing the printer,
depending on the period and conditions of storage. In such a case, the repair work will
also be charged.
OThe roller may leave an impression on paper that is left in the printer. This can also
cause wavy or curled paper resulting in paper feeding problems, or the print head could
be scratched. Remove any paper when storing or not using the printer.
OStore the printer after confirming that the print head has been capped (the print head is
positioned at the far right). If the print head is left uncapped for a long time, the print
quality may decline.
Note:
If the print head is not capped, turn the printer on, and then turn it off.
OTo prevent the accumulation of dust and other foreign matter in the printer, close all
covers before placing it in storage.
If the printer will be not be used for an extended period, protect it with an anti-static cloth
or other cover.
The print head nozzles are very small, and they can become clogged easily if fine dust
gets on the print head, and you may not be able to print properly.
OWhen turned on after an extended period of disuse, the printer may automatically
perform head cleaning to ensure print quality.
Head cleaning will end after about 10 to 15 minutes.
Notes on Handling Ink Packs and Ink Tanks
Note the following points when handling ink packs and ink tanks.
ODo not remove the ink tanks.
Ink tanks are calibrated when installed. Removing them can harm quality and
functionality.
OStore ink packs at room temperature out of direct sunlight.
Introduction21
OTo ensure print quality, use all the ink in the ink pack before one of the following
(whichever comes first):
The date printed on the ink pack
25 days from the day that the ink tank was refilled from the ink pack
OIf the ink pack has been stored in a cold location for a long period of time, keep at room
temperature for at least 4 hours before using.
OWhen refilling the ink in an ink tank, be sure to use all the ink in the ink pack at once.
ORefill the ink tank as soon as possible after opening the ink pack.
ODo not place any objects on top of the ink tanks.
Notes on Handling Paper
Note the following points when handling and storing the paper. If the paper is not in good
condition, print quality may decline.
Check the documentation supplied with each paper.
ODo not fold the paper or scratch the surface of the paper.
OAvoid touching the printable surface of the paper with your bare hands. Moisture and
oils from your hands can affect print quality.
OHandle paper by the edges. We recommend wearing cotton gloves.
ODo not wet the paper.
OAvoid locations that are subject to direct sunlight, excessive heat, or humidity.
ORemove roll paper that is not in use from the printer. Rewind it correctly and then store
it in the original packaging that came with the roll paper. If you leave the roll paper in the
printer for a long time, its quality may decline.
Notes on handling prints
To maintain long lasting, high quality print results, note the following points.
ODo not rub or scratch the printed surface. If they are rubbed or scratched, the ink may
peel off.
Introduction22
ODo not touch the printed surface; failure to observe this precaution may cause ink to rub
off.
OMake sure the printouts are completely dry before folding of stacking; otherwise, the
color may change where they touch (leaves a mark). These marks will disappear if they
are separated immediately and dried; however, they will remain if not separated.
OAvoid direct sunlight.
Note:
Typically, printouts fade over time (color distortion) due to the effects of light and various
constituents in the air. But if care is taken in how these items are stored, you can help reduce
discoloration.
The colors of printed materials appear different under different lighting conditions (light
sources
sources.
* Light sources include sunlight, fluorescent light, incandescent light, and other types.
*
). The colors of printouts from this printer may also appear different under different light
Using the Supplied Software
Contents of the Software CD
The following applications are available on the supplied software CD. Install as required.
For information about these applications, see the on-line help for the application in
question.
Note:
The included software CD does not contain any printer drivers. A software RIP is required to
print.
Download the latest version of the software from Epson’s website.
Introduction23
Software Name
Epson Driver and UtilitiesInstalls the Epson communications driver (Epson SC-F6000 Series Comm
Driver).
The Epson communications driver is required if the Epson LFP Remote
Panel 2 is to be used to copy paper settings. It is not a printer driver. In
addition, the software RIP may not display printer status if the Epson
communications driver is not installed when the printer is connected to
a computer via USB. See the software RIP documentation for more
information on the status display.
Epson LFP Remote Panel 2Epson LFP Remote Panel 2 is used to update firmware from a computer
and copy paper settings bank created in the printer’s setup menu to a
computer.
See “Starting Epson LFP Remote Panel 2” on page 24.
EpsonNet ConfigWith this software, you can configure various network settings for the
printer from your computer. This is useful as it allows you to enter
addresses and names using the keyboard.
The documentation is installed with the application.
Starting Epson LFP Remote Panel 2
Launch Epson LFP Remote Panel 2 after confirming that the printer displays Ready.
1. The application can be launched using either of the following two methods.
Double-click the Epson LFP Remote Panel 2 icon on the desktop. The Epson LFP Remote Panel 2 icon is created when the application is installed.
4. Select the target printer icon, and then click OK.
5. Follow the on-screen instructions to continue.When the delete confirmation message
appears, click Yes.
Restart the computer if you are reinstalling the Epson communications driver.
Introduction26
Chapter 2
Basic Operations
Loading and Removing the Roll Paper
Loading Roll Paper
Load roll paper after attaching the supplied roll paper adapters.
Important:
Insert the paper just before printing. The roller may leave an impression on paper that is left in
the printer.
Note:
The paper that can be used in the printer is detailed in the following section. (See “Supported
Media” on page 94.)
1. Turn on the printer by pressing the P button.
2. Confirm that the adapter holder lock lever is raised.
Basic Operations27
3. Place roll paper on the roll rest on top of the printer.
4. Size the two supplied roll paper adapters to the roll core.
3-inch core
2-inch core
5. Raise the adapter lock lever to release the lock on each of the two roll paper adapters.
Basic Operations28
6. Press the adapters in until they are fully inserted in the roll, with no gaps.
7. Lower the lock levers to lock the adapters in place.
8. Slide the roll paper all the way to the right.
Following the adapter guides, slide the roll slowly back.
Basic Operations29
9. Press the ( button on the control panel. Confirm that Roll Paper is highlighted in the
display and press the OK button.
10.Insert the end of the roll paper in the paper slot and pull it through. Make sure that the
paper is free of slack and that the end is not folded.
Note:
Do not touch the paper where it will be printed. After loading the roll paper, rotate the
roll paper adapters as shown to feed the paper through.
Basic Operations30
11.Lower the roll lock lever.
12.Following the on-screen instructions, press the OK button.
The paper will be fed into the printer.
13.Check the media type.
The printer will display the Paper Type and Roll Paper Remaining settings for the paper
currently selected with the printer. To print at current settings, press the
highlight Keep Settings Above and press the OK button. To change settings, highlight
Change Settings and press the OK button. See “Viewing and Changing Media
Settings” on page 36.
Cutting Roll Paper
Either of the following two methods can be used to cut roll paper after printing.
OAuto Cut:
Cut the roll paper after printing each page automatically using the built-in cutter.
d/u buttons to
Basic Operations31
OManual cut:
Press the ) button to cut the paper using the built-in cutter. A cutline is printed for
manual cutting and can be used as a guide when cutting paper using the built-in cutter.
Note:
OIt may take a while to cut the roll paper.
OSome of the roll paper may not be cut using the built-in cutter. Use a commercially available
cutter to cut the paper. Follow the steps below when using a third-party cutter.
Press the ) button. Keep the d button pressed to feed the paper so that the cut location
is below the paper eject guide. Cut the paper using scissors or a third-party cutter.
Setting method
Use the l/r buttons in the control panel to select the / tab and press the OK or Menu
button. The Setup menu will be displayed; select Printer Setup > Roll Paper Setup> Auto
Cut > On and press the OK button. For manual cutting, select Off. The default setting is
On. See “Setup Menu” on page 56 for more information.
Manual cut method
If Auto Cut is turned off, you can cut at any position via the following procedure after
printing is complete.
Buttons that are used in the following settings:
Basic Operations32
Cutting paper manually using the built-in cutter
1. Press the ) button. Viewing the interior of the printer without opening the printer
cover, press the d button to align the cut location with themark on the right side of
the printer’s interior.
Note:
The minimum length of paper that can be cut with the built-in cutter is fixed at 2.4 to
5 inches (60 to 127 mm) and cannot be changed. If the cutting position is shorter than
the shortest length above, the paper has to be automatically fed to that length; thus
a margin will have to be left. Cut off the margin with a commercially available cutter.
2. Press the OK button.
The paper is cut by the built-in cutter.
Removing Roll Paper
This section describes how to remove and store roll paper after printing. The pressure
rollers may leave impressions on paper that is left in the printer.
Basic Operations33
Buttons that are used in the following settings:
1. Confirm that the printer is ready and press the ( button.
The Load/Remove Paper menu will be displayed.
2. Press the d/u buttons to highlight Remove Paper and press the OK button.
Note:
To calculate Roll Paper Remaining, you must enter the length of the roll paper when the
roll paper is installed. In order to perform accurate remaining roll paper management, we
recommend opening the
you replace the roll paper.
. tab and recording the amount of roll paper remaining when
3. The paper will automatically be rewound.
Once the paper is rewound, the printer will display Pressand load paper.
Note:
When the display shows Turn roll paper adapter to wind up roll paper, open the
roll paper cover and rewind the paper by hand.
Basic Operations34
4. Raise the roll lock lever.
5. Holding the paper by the roll adapters, move the roll to the roll rest.
6. Lift the adapter lock levers to release the roll paper adapters.
7. Remove the roll paper adapters.
After rewinding the roll paper carefully, store it in the original package.
Basic Operations35
Viewing and Changing Media Settings
The following is displayed in the control panel after paper is loaded.
Checking Media Settings
The dialog displays the following options for the paper currently loaded in the printer.
Selected Paper Type
The following display indicates what is used as the basis for paper settings.
RIP settings: Printing is performed based on the RIP settings.
XXXXXXXXXXXXXXXXXX: Printing is performed based on paper settings #1 saved in
the printer.
This printer allows you to configure and save various paper settings depending on the
characteristics of the paper used. You can save up to 10 different settings in setting slots 1
through 10.
See “Saving Settings” on page 40.
Remaining Setup
When this option is turned On, the approximate amount of paper remaining is calculated
based on the set paper length and the amount used in printing, and this value is displayed
in the information display area of the . tab. This allows you to check the amount of paper
remaining on-screen before printing, which helps you to determine when you need to
replace the paper. You can also set a threshold value which, when the amount of paper
remaining decreases below this level, will display a warning message.
Basic Operations36
Adjusting Settings
Follow the steps below to change the settings displayed.
Buttons that are used in the following settings:
1. Select an option.
To print at current settings
Press the d/u buttons to highlight Keep Settings Above and press the OK button.
Then proceed to step 6.
To change settings
Press the d/u buttons to highlight Change Settings and press the OK button.
2. Highlight a setting you wish to change and press the OK button.
3. Highlight an option and press the OK button.
4. Press the y button to return to the dialog in step 2.
5. When settings are complete, highlight Exit and press the OK button.
6. If On is selected for Remaining Setup, you will be prompted to enter the length of the
roll. Press the d/u buttons to choose a value between 15 and 3000 feet (or 5.0 and
999.5 m) and press the OK button. Paper length is set in increments of 1 foot (or 0.5 m).
After a short pause the printer will show Ready, indicating that it is ready to print. Transmit
the data to be printed from a computer.
Basic Operations37
Replacing Paper
This section describes how to replace paper. The procedure is displayed on the control
panel screen. Follow these instructions.
Buttons that are used in the following settings:
1. Confirm that the printer is ready and press the ( button.
The Load/Remove Paper menu will be displayed.
2. Press the d/u buttons to select roll paper, and then press the OK button.
Note:
To calculate Roll Paper Remaining, you must enter the length of the roll paper when the
roll paper is installed. In order to perform accurate remaining roll paper management, we
recommend opening the
you replace the roll paper.
. tab and recording the amount of roll paper remaining when
3. The roll rewinds automatically.
Note:
When the display shows Turn roll paper adapter to wind up roll paper, rewind the
paper by hand.
4. Follow the on-screen instructions to load the paper for the next job.
Basic Operations38
Before Printing
Before printing, adjust the paper settings for the characteristics of the paper you are going
to use. Settings are adjusted as follows.
OSelect Custom Paper Setting in the printer Paper menu. See “Paper Menu” on page
52.
OLFP Remote Panel 2 can be used to copy from the computer the paper settings you
configured in the printer settings menu.
Note:
OBe sure to check the paper characteristics such as paper tension, ink fixating, or paper
thickness before adjusting the custom paper setting. For the paper's characteristics, check
the paper's documentation or with your local dealer.
OTest the print quality with this printer before purchasing a large amount of paper.
Saving Optimal Settings for the Current Paper (Print Paper
Settings)
A variety of paper settings can be optimized for the current paper and stored in the printer.
Once frequently used settings have been stored in a paper setting bank, it can be recalled
to instantly optimize multiple parameters.
The printer offers a total of 10 paper setting banks.
This section describes how to create paper setting banks and the settings that can be
stored.
Custom Paper Setting Details
The following items can be configured in the custom paper settings:
OSelect Reference Paper
OPlaten Gap
ODetect Paper Thickness
OPaper Feed Adjust
Basic Operations39
OPaper Suction
ORoll Paper Tension
ORemove Skew
OSetting Name
For more information, see “Paper Menu” on page 52.
Saving Settings
Use the following procedure to save paper settings.
Choosing a Custom Paper Setting Bank
1. Confirm that the printer is ready to print.
Press the l/r buttons to open the . tab, then press the Z button.
The Paper menu will be displayed.
2. Press the d/u buttons to highlight Custom Paper Setting and press the Z button.
The Custom Paper Setting menu will be displayed.
3. Press the d/u buttons to select the bank (1 to 10) where you want to save the custom
paper settings, then press the Z button.
The custom paper settings menu for the selected number will be displayed.
Basic Operations40
Note that if you select a number for which settings have already been saved, the old
settings will be overwritten.
Note:
Press the
W button to close the settings menu.
Select Reference Paper
Select the paper type that is the closest in characteristics to the paper you are using.
1. Select Select Reference Paper in the paper settings menu, then press the Z button.
2. Press the d/u buttons to select reference paper, and then press the Z button.
3. Press the d/u buttons to select the paper closest to the one you are using, then press
the Z button.
4. Press the y button twice to return to the paper settings menu.
Platen Gap
Select the platen gap which is the distance between the print head and the paper.
Normally, select Standard. Select a wider setting if printed images are smeared. If, upon
performing head alignment you feel that it is still not completely aligned, select Narrow.
1. Press the d/u buttons on the paper settings menu to highlight Platen Gap and then
press the Z button.
2. Press the d/u buttons to select the target setting value, and then press the Z button.
3. Press the y button to return to the paper settings menu.
Detect Paper Thickness
You can print out a paper thickness detection pattern to determine and set the optimal
paper thickness based on the printout.
1. Press the d/u buttons on the paper settings menu to highlight Detect Paper Thickness and then press the Z button.
2. Press the Z button to print the paper thickness detection pattern.
3. Press the d/u buttons to select the number of the pattern with the least amount of
discrepancy between the lines in the printout, and then press the Z button to return
the printer to the ready-to-print state.
Basic Operations41
Paper Feed Adjust
If the paper feed amount is not set correctly, banding (horizontal band patterns or
discoloration) may occur. If the banding is not resolved after head cleaning or Head
Alignment is performed, adjust the amount of paper feed correction. This value can be set
in either of the following two ways:
OPattern
Visually check the printed pattern and enter the correction value.
OValue
Change the value based on the banding observed. The correction value is set as the
ratio in relation to 1 meter (-0.70 to +0.70%).
Printing an Alignment Pattern for Correction
1. Select Custom Paper Setting from the paper menu.
2. Press the d/u buttons to select the bank where you want to save the custom paper
settings, then press the Z button.
3. Press the d/u buttons to highlight Paper Feed Adjust and press the Z button.
4. Select Pattern, and then press the Z button.
5. Press the Z button to print an adjustment pattern.
6. Using a ruler that shows millimeters, measure the distances between the “+” symbols
in the printed adjustment pattern.
Use only the distance between the center symbols or the average of the distances between
the left, center, and right symbols.
7. Press the d/u buttons to enter the measured value and press the Z button to return
the printer to the ready-to-print state.
Basic Operations42
Manually Changing the Value for Adjustment
1. Select Custom Paper Setting from the paper menu.
2. Press the d/u buttons to select the bank where you want to save the custom paper
settings, then press the Z button.
3. Press the d/u buttons to highlight Paper Feed Adjust and press the Z button.
4. Select Value, and then press the Z button.
5. Press the d/u buttons to select the target value, and then press the Z button.
6. Press the y button twice to return to the paper settings menu.
Paper Suction
Choosing too high a value for thin paper will increase the distance between the paper and
the print head, causing print quality to decline or preventing the paper feeding correctly. If
this happens, lower the paper suction.
1. Press the d/u buttons on the paper settings menu to highlight Paper Suction and then
press the Z button.
2. Press the d/u buttons to select the target value, and then press the Z button.
3. Press the y button to return to the paper settings menu.
Roll Paper Tension
Select High or Extra High if the paper wrinkles during printing.
1. Press the d/u buttons on the paper settings menu to highlight Roll Paper Tension and
then press the Z button.
2. Press the d/u buttons to select the target setting value, and then press the Z button.
3. Press the y button to return to the paper settings menu.
Remove Skew
This sets the operation performed to prevent the paper from skewing when it is fed.
1. Press the d/u buttons on the paper settings menu to highlight Remove Skew, and then
press the Z button.
Basic Operations43
2. Press the d/u buttons to select either On to reduce paper skew during feeding, or Off
to disable this feature, then press the Z button.
3. Press the y button to return to the paper settings menu.
Setting Name
You can assign a name to saved custom paper settings. Choose an easy-to-remember
name for quick selection.
1. Press the d/u buttons on the paper settings menu to highlight Setting Name, and then
press the Z button.
2. Enter the setting name.
You can cycle between different character types by pressing the Menu button. The
order is as follows: Uppercase -> Lowercase -> Numbers/Symbols.
Press the d/u buttons to cycle through the characters for the selected character type.
Once the character you want is displayed, press the r button to confirm.
The cursor will then move on to the next input area. Repeat this process until you are
finished.
If you make a mistake, press the l button to delete the previous character.
3. Once you are finished entering the name, press the Z button.
4. Press the y button to return to the paper settings menu.
Basic Operations44
Printable Area
This section describes the printable areas for the printer.
If the margin set in an application is larger than the following setting values, sections
beyond the specified margins are not printed. For example, if 15 mm is selected for the left
and right margins in the printer menus and the document fills the page, the 0.6 in. (15 mm)
at the left and right sides of the page will not be printed.
The gray area in the illustration below shows the printable area.
The arrow in the illustration indicates the direction of the ejected paper.
10 in. to 44 in.
5 in. to
49 ft
Margins for roll paper depend on the option selected for Roll Paper Margin in the menus,
as shown in the following table. For Roll Paper Margin Settings, see “Setup Menu” on
page 56.
The default setting is Normal.
Roll Paper Margin ParameterMargin Values
Normal1, 3 = 15 mm
2, 4 = 3 mm
Top15 mm/Bottom 15 mm1, 3 = 15 mm
2, 4 = 3 mm
Top 35 mm/Bottom 15 mm1 = 35 mm
3 = 15 mm
2, 4 = 3 mm
Basic Operations45
Roll Paper Margin ParameterMargin Values
Top 15 mm/Bottom 150 mm1 = 15 mm
3 = 150 mm
2, 4 = 3 mm
Top 5mm/Bottom 5mm1, 3 = 5 mm
2, 4 = 3 mm
15 mm1, 2, 3, 4, = 15 mm
*
Important:
OPrinting is distorted when the trailing edge of the roll paper comes off the core. Make sure the
trailing edge does not come inside the printing area.
OThe print size does not change even when the margins are changed.
Turning Off the Power Using Power Off Timer
The printer offers the following two power management options:
OSleep mode
The printer enters sleep mode when there are no errors, no print jobs being received,
and no control panel or other operations performed. When the printer enters sleep
mode, the control panel’s screen turns off and the internal motors and other parts
switch off to consume less power.
Press the P button to exit sleep mode and return to the normal running state. The delay
before the printer enters sleep mode can be selected from values between 5 and 240
minutes. At default settings, the printer enters sleep mode if no operations are
performed for 15 minutes. The delay can be changed from the Setup menu (see “Setup
Menu” on page 56).
Note:
When the printer enters sleep mode, the control panel’s screen goes blank as if the power
has been turned off, but the P light remains lit.
OPower Off Timer
The printer is equipped with a Power Off Timer option that automatically turns the
printer off if no errors occur, no print jobs are received, and no control panel or other
operations are performed for a set period of time. The delay before the printer turns off
automatically can be selected from values between 1 and 24 hours in increments of 1
hour.
Basic Operations46
At default settings, the printer turns off automatically if no errors occur, no print jobs are
received, and no control panel or other operations are performed for eight hours. Power
Off Timer settings can be adjusted from the Setup menu (see “Setup Menu” on page
56).
About Power Management
You can adjust the time before Power Management is applied. Any increase will affect the
printer’s energy efficiency. Please consider the environment before making any change.
Canceling Printing
Press the W button, select Job Cancel on the screen, and then press the OK button.
The print job is canceled even in the middle of printing. It may take a while before the
printer returns to ready status after canceling a job.
Basic Operations47
Chapter 3
Using the Control Panel Menu
Menu Operations
The steps for displaying the various menus are shown below. The example below shows
the steps for accessing the Paper menu.
* After pressing the OK button to select the highlighted option, press the y button to return to the previous
menu. Press the W button to exit.
Using the Control Panel Menu48
Menu List
The items and options available in the menu are described below. See the reference pages
for more details on each item.
, Print Queues menu
See “Print Queues Menu” on page 52.
Menu itemDescription
Print Job Log SheetPress OK to start printing.
. Paper menu
See “Paper Menu” on page 52.
Menu itemDescription
Load/Remove
Paper
Select Paper
Type
Remove PaperDisplays instructions for removing the paper.
Roll PaperDisplays instructions for loading the paper.
RIP Settings—
1 to 10 (Paper Settings Number)Lists the names of user-defined custom paper
types.
Using the Control Panel Menu49
Menu itemDescription
Custom Paper
Setting
XXXXXXXXXX
XXXXXXXXXX
(name of
custom
paper type)
Select
Reference
Paper
Platen GapNarrow, Standard, Wide, Wider
Detect Paper
Thickness
Paper Feed
Adjust
Paper Suction–4 to 0
Roll Paper
Tension
Remove SkewOn, Off
Setting Name22 characters or less (letters, numbers, and
Photo PaperDisplays the
Matte Paper
Plain Paper
Others
No Paper SelectedNo Paper Selected
Press OK to start printing.
PatternPress OK to start
Value–0.70 to +0.70%
Normal, High, Extra High
symbols)
Epson-unique paper
name.
printing.
Restore SettingsYes, No
Print Paper ListPress OK to start printing.
- Maintenance menu
See “Maintenance Menu” on page 55.
Menu itemDescription
Nozzle CheckPress OK to start printing.
Head
Cleaning
Head
Alignment
Cutter
Maintenance
All nozzlesExecute (Light), Execute (Medium), Execute (Heavy)
Normal, Top15 mm/Bottom15 mm, Top
35 mm/Bottom 15 mm, Top 15 mm/Bottom
150 mm, 3 mm, Top 5 mm/Bottom 5 mm, 15 mm
On, Off
Low, Normal, High, Extra High
On, Off
0 to 60 minutes
On, Off
On, Off
Cleaning cycleOff, every 1 to 10 pages
Restore SettingsYes, No
Printer StatusFirmware Versionxxxxxxx,x.xx,xxxx
Option StatusOptions are not available for this printer.
2
(XXXXXX ft2)
Gateway
Network
Setup
Power
Settings
Show Total PrintsXXXXXXX m
Print Status SheetPress OK to start printing.
IP Address SettingAuto-
PanelIP Address, Subnet Mask, Default
Print Status SheetPress OK to start printing.
Restore SettingsYes, No
Sleep Mode5 to 240 minutes
Power Off TimerOff, 1 to 24 hours
Restore SettingsYes, No
Using the Control Panel Menu51
Menu itemDescription
PreferenceLanguageLists the supported languages.
Unit: Lengthm, ft/in
Alert Lamp SettingOn, Off
Administrator
Menu
Date And TimeMM/DD/YY HH:MM
Time ZoneEnter the time difference between GMT and
the current time zone.
Reset All SettingsYes, No
Menu Descriptions
Print Queues Menu
ItemDescription
Print Job Log SheetPress the OK button to print the print job log.
Paper Menu
ItemDescription
Load/Remove PaperRemove
Paper
Roll PaperAfter you make your selection, press the OK
Select
Paper
Type
RIP SettingsSelect the paper settings to use for printing.
1 to 10 (Paper Settings
Number)
If RIP Settings is selected, the paper settings set in the software
RIP are used.
Set to a number between 1 and 10 to use the paper settings
set in that slot for printing. To save a group of settings in this
way, use Custom paper Setting
Press the OK button to view instructions for
removing the paper. Follow the on-screen
instructions to remove the paper.
Instructions are not displayed if no paper is
loaded.
button. Follow the on-screen instructions to
load the paper.
If paper is already loaded in the printer, the
instructions for removing the loaded paper
type will be displayed before loading
instructions are shown.
.
Using the Control Panel Menu52
ItemDescription
Custom
Paper
Setting
XXXXXXXX
XXX
(name of
custom
paper
type)
Select
Reference
Paper
Platen
Gap
Detect
Paper
Thickness
Photo PaperYou can select the media type that is the
Matte Paper
Plain Paper
Others
No Paper
Selected
(default)
NarrowSelect the platen gap which is the distance
Standard
(Default)
Wide
Wider
Press the OK button to print a pattern to determine the
thickness of the current paper.
Select the pattern number with the least misalignment from
the print results.
closest to the paper you are using.
Select this option if you do not wish to
specify the paper type.
between the print head and the paper.
Normally, select Standard. Select a wider
setting if printed images are smeared. If,
upon performing head alignment you feel
that it is still not completely aligned, select
Narrow.
Using the Control Panel Menu53
ItemDescription
Custom
Paper
Setting
(Cont’d)
XXXXXXXX
XXX
(name of
custom
paper
type)
(Cont’d)
Paper
Feed
Adjust
PatternUse this setting if you are unable to resolve
Value
banding issues (horizontal striped lines or
uneven colors) in the standard print area
even after head cleaning or head
alignment.
Pattern Selected
Press the OK button to print an adjustment
pattern. Measure the distances between
the “+” symbols in the printed adjustment
pattern.
Use only the distance between the center
symbols or the average of the distances
between the left, center, and right symbols.
Paper
Suction
After the adjustment pattern is printing, the
length of the pattern will be displayed in the
control panel. Press the u/d buttons to enter
the measured value and press the OK
button.
Value Selected
Choose an adjustment between –0.70 and
+0.70%.
Selecting too small a value causes dark
bands; adjust the amount upward. Similarly,
choosing too large a value causes white
bands; adjust the amount downward.
–4 to 0It is important to choose the appropriate
amount of suction for the paper used in
order to maintain the correct distance
between the paper and the print head.
Choosing too high a value for thin or soft
paper will increase the distance between
the paper and the print head, causing print
quality to decline or preventing the paper
feeding correctly. If this happens, lower the
paper suction. The suction power is
weakened when the parameter is lowered.
Using the Control Panel Menu54
ItemDescription
Custom
Paper
Setting
(Cont’d)
Print Paper ListPress the OK button to print a list of custom paper settings.
XXXXXXXX
XXX
(name of
custom
paper
type)
(Cont’d)
Roll Paper
Tension
Remove
Skew
Setting
Name
Restore
Settings
Normal
(Default)
High
Extra High
On (Default)Select whether to enable (On) or disable
Off
Enter a name of up to 22 characters for custom paper
settings. Choose an easy-to-remember name for quick
selection.
YesRestore the selected custom paper settings
No
Select High or Extra High if the paper
wrinkles during printing.
(Off) paper skew reduction.
to default values.
Maintenance Menu
ItemDescription
Nozzle CheckPress the OK button to print a nozzle check pattern.
Visually inspect the printed pattern and perform
head cleaning if you notice faint or missing areas.
See “Checking for Clogged Nozzles” on page 63.
Head CleaningAll NozzlesExecute
(Light),
Execute
(Medium),
Execute
(Heavy)
Selected NozzlesExecute
(Light),
Execute
(Medium),
Execute
(Heavy)
Check the number of any patterns
with faint or missing segments and
specify whether you want to perform
cleaning for all nozzles or only for the
rows containing those numbers. All Nozzles performs head cleaning for all
nozzles. Selected Nozzles allows you to
specify a row or rows of nozzles to
perform head cleaning for.
You can choose between the
following levels for head cleaning:
Execute (Light), Execute (Medium), or
Execute (Heavy). At first, use Execute
(Light). If you still notice any faint or
missing areas, then use Execute
(Medium). If you still notice any faint or
missing areas, then use Execute
(Heavy).
See “Cleaning the Print Head” on
page 64.
Using the Control Panel Menu55
ItemDescription
Head AlignmentManual (Uni-D)If print results are grainy or out of focus, perform head
Manual (Bi-D)
alignment to realign the print head. See “Minimizing
Print Misalignments (Head Alignment)” on page 65.
Cutter
Maintenance
Adjust Cut Position–3 to 3 mmThe cut position can be adjusted in
increments of 0.2 mm.
Replace CutterMoves the cutter to the replacement position so it
can be replaced. Press the OK button to move the
cutter to the replacement position. The paper must
be removed before the cutter can be replaced.
Remove the paper before proceeding. See
“Replacing the Cutter” on page 76.
Setup Menu
Selecting Administrator Menu displays a password prompt. No password is entered at
shipment; press the OK button to proceed. If the administrator password has been
changed, enter the administrator password.
ItemDescription
Printer SetupRoll Paper
Setup
Auto CutOn (Default)Choose On to automatically cut
Off
roll paper using the built-in cutter
as each page is printed, Off to
disable auto paper cutting.
Refresh
Margin
On (Default)If On is selected during
Off
borderless printing, the printer will
automatically trim the leading
edge to remove any ink stains
that may have been left by the
previous copy; to disable this
feature, choose Off. However,
borderless printing is not
guaranteed on this printer.
Using the Control Panel Menu56
ItemDescription
Printer Setup
(Cont’d)
Roll Paper
Setup
(Cont’d)
Page LineOn (Default)If Auto Cut is Off, you can choose
to print (On) or not print (Off) cut
lines on roll paper. Cut lines are
not printed if Auto Cut is On.
bottom margins are 15 mm, and
the left and right margins are 3
mm.
Except for 15 mm, the left and
right margins for all other settings
are 3 mm.
See “Printable Area” on page
45.
(On) or not to display/record
(Off) the amount of remaining
roll paper. Roll Paper Remaining
can be enabled by selecting On
and entering the length of the
roll.
Roll Paper
Margin
Roll Paper
Remaining
Off
Normal (Default)When set to Normal, the top and
Top 15 mm/Bottom
15 mm
Top 35 mm/ Bottom
15 mm
Top 15 mm/Bottom
150 mm
Top 5 mm/Bottom
5mm
15 mm
On (Default)Select whether to display/record
Off
Using the Control Panel Menu57
ItemDescription
Printer Setup
(Cont’d)
Roll Paper
Setup
(Cont’d)
Advanced
Settings
Remaining
Alert
Roll Paper
Tension
1 to 15 m (4 to 50 ft)Displayed when On is selected
for Roll Paper Remaining.
Set within a range from 1 to 15 m
(4 to 50 ft) to display a warning
when the amount of remaining
roll paper drops below that limit.
You can set in 1 m (4 ft)
increments.
LowSelect High or Extra High if the
Normal (Default)
High
Extra High
paper wrinkles during printing.
Roll Paper Tension can be
specified separately for each
paper type using the Custom Paper Setting option in the Paper
menu.
When Custom Paper is chosen
for Select Paper Type, the printer
will use the value selected for
Roll Paper Tension in the Custom
Paper Setting.
This setting takes effect if no
custom roll paper tension is
specified.
Less Head
Scuffing
Drying
Time Per
Page
OnIf the paper is thick, the print
Off (Default)
Off, 0.1 to 60
minutes
head may scuff the print surface.
Choose On to prevent scuffing.
This option can be used to
temporarily change the value
selected for Custom Paper Setting > Platen Gap in the Paper
menu. Note, however, that On
has no effect when Wider is
selected for Platen Gap.
Specify how long the printer
pauses to allow the ink to dry
after printing each page; select
Off or choose from values
between 0.1 and 60 minutes.
Depending on the ink density or
paper type, the ink may take a
while to dry. If the ink blurs on the
paper, set a longer time for
drying the ink.
The longer the drying time, the
more time required for printing.
Using the Control Panel Menu58
ItemDescription
Printer Setup
(Cont’d)
Advanced
Settings
(Cont’d)
Paper Size
Check
Paper
Skew
Check
Cleaning
cycle
On (Default)Choose whether the printer
Off
automatically detects (On) or
does not detect (Off) the paper
width. Try choosing Off if a paper
setting error is displayed when
the paper is correctly loaded.
Note, however, that the printer
may print outside the paper
when Off is selected. If it prints
beyond the edges of the paper,
the inside of the printer becomes
dirty with ink. We generally
recommend to operate with this
setting set to On.
On (Default)If On is selected, an error will be
Off
displayed in the control panel
and printing will stop if the paper
is skewed; select Off to disable
this feature. On is recommended
in most circumstances as
skewed paper may cause the
printer to jam.
Off (Default)Select when to perform
scheduled head cleaning; you
Every 1 to 10 pages
can select from Off or after every
1 to 10 pages. If Off is selected,
no Cleaning Cycle is used. If you
choose a number between 1
and 10 pages, head cleaning
will be performed automatically
before printing occurs after the
set number of pages is printed.
Restore SettingsYesSelect Yes to restore all printer
No
settings to default values.
Printer StatusFirmware Versionxxxxxxx,x.xx,xxxxYou can see the firmware
version.
Option StatusNo options are currently available for the printer.
Show Total PrintsXXXXXXX m
(XXXXXX ft
2
2
)
View the total area printed
(six-figure maximum).
Print Status SheetPress the OK button to print a list of current printer
settings.
Choose this option to view settings at a glance.
Using the Control Panel Menu59
ItemDescription
Network
Setup
Power
Settings
IP Address SettingAuto (Default)Select whether to use DHCP to
Panel
Print Status SheetPress the OK button to print a list of network settings.
Choose this option to view network settings at a
glance.
Restore SettingsYesSelect Yes to restore all network
No
Sleep Mode5 to 240 minutesThe printer enters sleep mode
set the IP address (Auto), or to set
the address manually (Panel).
Choose Panel to enter the IP
address, Subnet Mask, and
Default Gateway. Contact your
system administrator for detailed
information.
settings to default values.
automatically when there are no
errors, no print jobs being
received, and no control panel
or other operations are
performed for the selected
period. Use this option to choose
the period before the printer
enters sleep mode.
See “Turning Off the Power Using
Power Off Timer” on page 46.
Power Off TimerOffThe printer turns off
Off, 1 to 24 hours
Restore SettingsYesSelect Yes to restore all Power
No
automatically when there are no
errors, no print jobs being
received, and no control panel
or other operations are
performed for eight hours.
The delay before the printer turns
off can be selected from values
between 1 and 24 hours in
increments of 1 hour.
Choose Off to prevent the printer
turning off automatically.
Settings to default values.
Using the Control Panel Menu60
ItemDescription
PreferenceLanguageJapanese, English,
French, Italian,
German,
Portuguese,
Spanish, Dutch,
Russian, Korean,
Chinese
Unit: Lengthm (Default)Select the unit of length which is
ft/in
Alert Lamp SettingOn (Default)Choose whether the large alert
Off
Administrator
menu
Date And TimeMM/DD/YY HH:MMSet the printer’s built-in clock.
Time ZoneEnter the difference between the current time zone
and GMT.
The selected time zone is used in e-mail notifications
sent by Remote Manager when an error occurs.
Select the language used on the
control panel’s screen.
displayed on the control panel’s
screen or printed on the
patterns.
lamp lights (On) or does not light
(Off) when an error occurs.
The printer clock provides the
times that appear in printouts of
job information and printer
status.
Reset All SettingsYesSelect Yes to restore defaults for
No
all settings except the Date And
Time, Language, and Unit:
Length options in the Setup
menu.
Using the Control Panel Menu61
Chapter 4
Maintenance
Adjusting the Print Head
You need to adjust the print head if white lines appear in your printouts or if you notice the
print quality has declined. You can perform the following printer maintenance functions for
maintaining the print head in good condition to ensure the best print quality.
Carry out appropriate maintenance depending on the print results and situation.
Checking for clogged nozzles
Perform a nozzle check to check for clogs if the printer has not been used for an extended
period or before important print jobs. Visually inspect the printed check pattern and clean
the print head if you notice faint or missing areas.
Cleaning the print head
Clean the print head if you notice faint or missing areas in printed documents. Cleans the
surface of the print head to improve the print quality. Choose normal or power cleaning
according to the level of cleaning required.
See “Cleaning the Print Head” on page 64.
Normal cleaning is recommended in most circumstances. Use power cleaning if the
nozzles remain clogged after normal cleaning has been performed several times.
Adjusting the print head position (Print head alignment)
Perform Head Alignment if lines are misaligned or print results are grainy. The Head
Alignment function corrects print misalignments.
See “Minimizing Print Misalignments (Head Alignment)” on page 65.
Maintenance62
Checking for Clogged Nozzles
Buttons that are used in the following settings:
1. Load roll paper in the printer.
Choose a paper type that matches the paper in the printer.
2. Confirm that the printer is ready to print. Press the " button.
The Maintenance menu will be displayed.
3. Confirm that Nozzle Check is highlighted and press the OK button.
A confirmation dialog will be displayed.
4. Press the OK button to print a check pattern.
Review the printed check pattern while referring to the following section.
Example of clean nozzles
There are no gaps in the nozzle check pattern.
Example of clogged nozzles
If there are areas missing from the pattern, select Head Cleaning and clean the print
head. See “Cleaning the Print Head” on page 64.
Maintenance63
Cleaning the Print Head
You can clean all nozzles or select for cleaning only those nozzles for which the printed
nozzle check pattern indicates a problem.
Notes on head cleaning
Note the following points when performing head cleaning.
OClean the print head only if print quality declines; for example, if the printout is blurry or
the color is incorrect or missing. Ink is consumed when head cleaning is performed.
OCleaning all nozzles consumes some of each color of ink. Even if you are using only
black inks for black and white printing, color inks are also consumed.
OWhen repeating head cleaning in a short time period, the maintenance box may fill up
quickly due to a small amount of ink evaporation in the maintenance box. Prepare a
spare maintenance box if there is not enough empty space in the box.
OIf the nozzles are still clogged after performing head cleaning, turn off the printer and
leave it overnight or longer. When left for some time, the clogged ink may dissolve.
If the nozzles are still clogged, contact your dealer or Epson Support.
Cleaning the print head
Buttons that are used in the following settings:
1. Confirm that the printer is ready to print. Press the " button.
The Maintenance menu will be displayed.
2. Press the d/u buttons to highlight Head Cleaning and press the OK button.
You will be prompted to choose nozzle rows.
3. Select the method for specifying the nozzle rows for cleaning.
Maintenance64
All Nozzles
Inspect the printed pattern and select this method if all patterns contain faint or missing
areas. If you selected All Nozzles, skip ahead to Step 5.
Selected Nozzles
Inspect the printed pattern and select this method if only certain pattern numbers
(nozzle rows) contain faint or missing areas. You can select multiple nozzle rows.
4. Select nozzle rows for cleaning.
OPress the d/u buttons to highlight numbers corresponding to check patterns with
faint or missing segments and press the OK button to select.
OOnce you have selected all the nozzle rows for head cleaning, highlight Proceed
and press the OK button.
5. Select the cleaning level, then press the OK button.
Head cleaning will be performed. Once head cleaning is finished, the settings menu will
close. Review the printed check pattern to confirm that all heads have been cleaned.
See “Checking for Clogged Nozzles” on page 63.
Minimizing Print Misalignments (Head Alignment)
Because there is a small distance between the print head and paper, misalignment may
occur due to humidity or temperature, the inertial force of the print head’s movements, or
by moving the print head bidirectionally. This may result in grainy prints or lines that are
incorrectly placed. When this happens, perform Head Alignment to correct the print
misalignment.
For head alignment, you need to check the pattern and enter the optimum adjustment
value for alignment.
Printing the pattern for manual head alignment takes from 7 to 11 minutes. The time
required varies with the size of the pattern printed.
You can select between Uni-D and Bi-D head alignment. Bi-D is recommended in most
circumstances. Choose Uni-D if Bi-D head alignment does not completely fix the problem.
Maintenance65
Buttons that are used in the following settings:
1. Load roll paper in the printer.
Choose a paper type that matches the paper in the printer.
2. Confirm that the printer is ready to print. Press the l/r buttons to highlight - and press
the OK button.
The Maintenance menu will be displayed.
3. Press the d/u buttons to select Head Alignment, and then press the OK button.
4. Press the d/u buttons to highlight a head alignment option.
5. Press the OK button to print an adjustment pattern.
6. Note the number of the patterns with the fewest white lines or in which the white lines
are most evenly spaced.
This would be pattern 3 of the example shown in the illustration.
7. After confirming that C1 is displayed in the control panel’s screen, press the d/u
buttons to select the number noted in step 6 and press the OK button.
8. Repeat for all colors from C1 to BK2, pressing the OK button each time.
Maintenance66
9. The printer will return to its ready-to-print state once the last color has been set.
Replacing and Refilling Consumables
Time Period for Chip Unit Replacements and Ink Refills
If the message Chip unit expended. is displayed on the control panel, this means that the
chip unit needs to be replaced soon. Obtain an ink pack of the appropriate color as soon
as possible.
You will be unable to print if the chip unit for even one color needs to be replaced. If the
Chip unit expended. message is displayed during a print job, you can replace the chip unit
and refill the ink while printing continues.
See “Options and Consumable Products” on page 93.
Important:
This printer has a remaining ink warning system. Use the following procedure to replace the chip
unit and refill the ink correctly.
After the service engineer attaches the ink tanks, replace the chip unit and refill the ink when
remaining ink is about 2.8 inches (70 mm) from the bottom of the ink tank.
This system does not directly detect the amount of ink remaining in the ink tank. Instead, the
amount of ink remaining is estimated based on the ink usage conditions and displayed as a
message. To maintain the accuracy of this system, you must replace the chip unit and refill the
ink as soon as possible once the remaining ink is 2.8 inches (70 mm) or less from the bottom of
the ink tank.
Maintenance67
Procedure for Chip Unit Replacement and Ink Refills
You can use the same procedure to replace chip units for all colors.
Caution:
OStore ink packs in a location out of reach of children.
OWear protective eyewear and gloves when refilling ink.
OBe sure to read the Material Safety Data Sheet (MSDS) before using ink packs. You can
download it at your local Epson Web site.
OShould ink contact your skin or enter your eyes or mouth, immediately take the following
actions:
OIf fluid adheres to your skin, immediately wash it off using large volumes of soapy water.
Consult a physician if the skin appears irritated or is discolored.
❏ If fluid enters your eyes, rinse immediately with water. Failure to observe this precaution
could result in bloodshot eyes or mild inflammation. If problems persist, consult with a
physician.
❏ If swallowed, induce vomiting immediately and consult with a physician as soon as
possible.
ONote the following points when refilling ink.
❏ Gently cut or tear off the ink pack spout opening.
❏ If you cut the ink pack spout too quickly, ink may splatter.
❏ Do not squeeze open ink packs. Ink may spill.
❏ Gently tilt the ink pack when pouring ink into the ink tank.
Important:
OEpson recommends the use of genuine Epson ink packs.
OEpson cannot guarantee the quality or reliability of non-genuine ink. The use of non-genuine
ink may cause damage that is not covered by Epson’s warranties, and under certain
circumstances, may cause erratic printer behavior.
OInformation about non-genuine chip unit status may not be displayed, and use of
non-genuine ink is recorded for possible use in service support.
OGenuine Epson ink packs, other than those specified in this manual, could cause damage
that is not covered by Epson’s warranties.
See “Options and Consumable Products” on page 93.
Maintenance68
1. If the message Chip unit expended. is displayed on the control panel screen, check
the remaining ink in the ink tank via the scale on the ink pack.
If the remaining ink level is greater than 2.8 inches (70 mm) from the base of the
ink tank:
We recommend continuing to use the printer until the remaining ink level is 2.8 inches
(70 mm) from the base of the ink tank so that you can use all the ink in a new ink pack
to refill the ink tank.
If the remaining ink level is 2.8 inches (70 mm) or less:
Proceed to Step 2.
Important:
When the remaining ink is 2.8 inches (70 mm) or more from the bottom of the ink tank and
you see a message stating Refill Ink Tank, it is time to replace the ink tank. We
recommend replacing the ink tank at this time. Replacements and repairs will be provided
for a fee.
During replacements and repairs, the ink in the tank is discarded. This is necessary
because fine dirt, dust, and other substances in the ink tank cause the ink tank to
malfunction.
The ink tank replacement interval depends on the usage environment and conditions.
For assistance, contact Epson Support. See “Where To Get Help” on page 97.
Maintenance69
2. Open the side cover.
3. Insert a finger into the groove on the top of the slider and pull straight outward.
Important:
Do not tilt the slider. If the chip unit is dropped it may break.
4. Remove the chip unit from the slider.
Maintenance70
5. Attach the chip unit supplied with the new ink pack to the slider.
Check to confirm that the color of the label on the slider matches the color of the label
on the chip unit when installing.
6. Hold the slider level and insert it. Close the side cover.
Important:
Do not push the slider in with too much force. Failure to observe this precaution could
damage the printer.
Maintenance71
7. Shake the new ink pack horizontally for approximately 2 inches (5 cm) left and right for
5 seconds (approximately 15 times).
8. Open the slider ink inlet cover.
9. Remove the ink inlet cap from the ink tank.
Maintenance72
10.Cut or tear off the ink pack spout opening.
11.Fill the ink tank with the ink from the ink pack.
Insert the spout of the ink pack into the ink tank ink inlet groove and slowly tilt to pour
out the ink.
Maintenance73
Important:
Get all the ink out of the ink pack so that there is none remaining. Do not use the ink in an
ink pack to refill multiple ink tanks. This can prevent the proper display of messages from
the remaining ink warning system.
12.Put the ink inlet cap back on the ink tank.
13.Close the slider ink inlet cover.
Replacing Maintenance Boxes
If the message Not Enough Space is displayed, replace the specified maintenance box.
For information on supported maintenance boxes, see “Options and Consumable
Products” on page 93.
Maintenance74
Important:
Do not reuse maintenance boxes that have been removed and left out in the open for a long
period of time. The pad on the inside will be dry and hard and will be unable to absorb enough
ink.
How to replace
The maintenance boxes are located on both the left and right sides of the printer, but the
procedure for replacing the boxes is the same in all cases.
Important:
Do not replace maintenance boxes while printing. Waste ink may leak.
1. Open the maintenance box cover.
2. Pull the maintenance box out.
Lifting the maintenance box up releases the lock, and you can simply pull it straight out.
Maintenance75
3. Place the used maintenance box in the clear bag included with your new maintenance
box, and make sure that the zipper is closed tight.
4. Install the new maintenance box.
Important:
Do not touch the IC chip on the side of maintenance box. Doing so may prevent
normal operation and printing.
5. Close the maintenance box cover.
Replacing the Cutter
Replace the cutter when it is not cutting paper cleanly.
For information about the cutter, see “Options and Consumable Products” on page 93.
Use a cross-head screwdriver to replace the cutter. Make sure you have a cross-head
screwdriver with you before replacing the cutter.
Important:
Take care not to damage the cutter blade. Dropping it or knocking it against hard objects may
chip the blade.
Maintenance76
Buttons that are used in the following settings:
1. Remove any paper from the printer.
See “Removing Roll Paper” on page 33.
2. Confirm that the printer is ready to print. Press the l/r buttons to highlight - and press
the OK button.
The Maintenance menu will be displayed.
3. Press the d/u buttons to highlight Cutter Maintenance and press the OK button.
4. Press the d/u buttons to highlight Replace Cutter and press the OK button.
5. The cutter will move to the replacement position.
6. Remove the old cutter from the printer.
Loosen the screw holding the cutter in place using a cross-head screwdriver and pull
the cutter straight out.
Maintenance77
c
Caution:
Do not store the cutter within the reach of children. The cutter’s blade could
cause an injury. Pay careful attention when replacing the cutter.
7. Install the new cutter.
Insert the cutter so that the pin on the printer matches up with the hole on the cutter.
Use a cross-head screwdriver to tighten down the screw to hold the cutter in place.
Maintenance78
Important:
Screw in the cutter firmly, otherwise the cut position may be slightly shifted or
skewed.
8. After replacing the cutter, press the OK button.
The cutter will return to its original position.
Ready is displayed in the control panel when the process is complete.
Disposal of Used Consumables
Dispose of used ink packs and chip units, as well as printed paper following local laws and
regulations, for example by consigning waste to industrial waste disposer.
Maintenance79
Parts That Are Periodically Replaced
The following parts require periodic replacement. The time until the following parts need to
be replaced depends on the conditions of use.
OPrint head
OCarriage encoder
OInk holder
ODamper kit
OPump cap
OInk supply tanks
Part life varies with operating conditions. Base the decision to replace the print head on the
quality of the print results.
Cleaning the Printer
To keep your printer in optimum operating condition, clean it about once a month.
Cleaning the Outside
1. Remove any paper from the printer.
2. Make sure the printer is turned off and the screen has turned off, and then unplug the
power cable from the electrical outlet.
3. Use a soft, clean cloth to carefully remove any dust or dirt.
If there is a serious dirt problem, clean it using a soft, clean cloth dampened with a mild
detergent. Then wipe off with a dry, soft cloth.
Important:
Never use benzene, thinners, or alcohol to clean the printer. They could cause
discoloration and deformities.
Maintenance80
Cleaning the Inside
Clean the pressure rollers if prints are smudged or soiled.
Ink and particles of paper adhering to the platen should be removed, as they may
otherwise soil the paper.
Important:
Failure to remove dust and particles of paper from the platen could result in clogged nozzles or
damage to the print head.
Cleaning the roller
Follow the steps below to clean the roller by feeding plain paper.
1. Turn on the printer, and load it with widest available roll paper.
See “Loading and Removing the Roll Paper” on page 27.
2. Press the ) button followed by the d button.
Paper is fed while the d button is pressed. If the paper is not soiled, cleaning is
complete.
Cut the paper after cleaning is done.
See “Manual cut method” on page 32.
Cleaning inside
1. Make sure the printer is turned off and the screen has turned off, and then unplug the
power cable from the electrical outlet.
2. Wait for a minute.
3. Open the printer cover and use a soft, clean cloth to carefully clean away any dust or
dirt inside the printer.
Maintenance81
Thoroughly clean area (a), shown in blue in the illustration below. To avoid spreading
the dirt, wipe from the inside to the outside. If there is a serious dirt problem, clean it
using a soft, clean cloth dampened with a mild detergent. Then, wipe the inside of the
printer with a dry, soft cloth.
Important:
OBe sure not to touch the roller or the ink absorbing areas (b, shown in gray) during
cleaning; otherwise, prints may be soiled.
OBe careful not to touch the ink tubes inside the printer, otherwise, the printer may
be damaged.
4. If any paper particles (that look like white powder) accumulate on the platen, use
something like a toothpick to push them in.
5. When you have finished cleaning, close the printer cover.
Maintenance82
Chapter 5
Problem Solver
What to Do When a Message Is Displayed
If the printer displays one of the messages shown below, refer to the solution listed and
take the necessary steps.
MessageWhat to do
Chip Unit Error
Chip unit not recognized.
Reattach or replace.
Chip Unit Error
Chip unit not recognized.
Refill after matching ink
pack with label?
Chip unit expended.
Replace chip unit.
F/W Install Error
Firmware update failed.
Restart the printer.
OReattach the chip unit. If the message persists, replace with a new
chip unit.
See “Replacing and Refilling Consumables” on page 67.
OCondensation may have formed inside the ink pack. Store at room
temperature for at least 4 hours.
See “Notes on Handling Ink Packs and Ink Tanks” on page 21.
Attach the chip unit included with the specified genuine Epson ink
pack. You cannot use any genuine Epson ink packs other than the one
specified.
See “Options and Consumable Products” on page 93.
The chip unit is nearing the end of its lifetime and needs to be
replaced. Obtain a replacement ink pack for the appropriate color as
soon as possible.
See “Options and Consumable Products” on page 93.
See “Notes on Handling Ink Packs and Ink Tanks” on page 21.
Turn the printer off, wait for a few minutes, and then turn on the printer
again.
Use EPSON LFP Remote Panel 2 to re-attempt the update.
If this message appears on the LCD panel again, contact Epson
Support.
Command Error
Check print settings on RIP.
Paper Cut Error
Remove uncut paper.
Press the
confirm that the installed software RIP is compatible with your printer.
After pressing the OK button, pull out the paper and cut along the line
of the failed cut using scissors or a third-party cutter.
Align the end of the paper with all the poster board supports and press
the OK button.
W button and select Job Cancel to stop printing. Check to
Problem Solver83
MessageWhat to do
Paper Size Error
Loaded paper is not
supported size.
The loaded paper width is not supported. Press the OK button and
remove the paper.
Paper for use in the printer must be at least 10 inches (254 mm) wide.
Use paper that is at least 10 inches (254 mm) wide.
Should this message be displayed with paper of a width that can be
used in the printer, you may be able to print if you select Off for Paper Size Check in the Setup menu.
See “Setup Menu” on page 56.
When a Maintenance Call/Service Call Occurs
Error messagesWhat to do
Maintenance Request
Replace Part Soon/Replace Part
Now
XXXXXXXX
A part used in the printer is nearing the end of its service life.
Contact your dealer or Epson Support and tell them the
maintenance request code.
You cannot clear the maintenance request until the part is
replaced. A service call occurs if you continue to use the
printer.
Call For Service
XXXX Error XXXX
Power off and then on. If this
doesn’t work, note the code
and call for service.
A call for service occurs when:
OThe power cable is not connected securely
OAn error that cannot be cleared occurs
When a call for service has occurred, the printer automatically
stops printing. Turn off the printer, disconnect the power cable
from the outlet and from the AC inlet on the printer, and then
reconnect. Turn on the printer again multiple times.
If the same call for service is displayed on the LCD panel,
contact your dealer or Epson Support for assistance. Tell them
the call for service code is “XXXX”.
Problem Solver84
Troubleshooting
You cannot print (because the printer does not work)
The printer does not turn on.
o
Is the power cable plugged into the electrical outlet or the printer?
Make sure the power cable is securely plugged into the printer.
o
Is there a problem with the power outlet?
Make sure your outlet works by connecting the power cable for another electric product.
The printer turns off automatically.
o
Is Power Off Timer enabled?
To prevent the printer turning off automatically, select Off.
See “Setup Menu” on page 56.
The printer is not communicating with the computer.
o
Is the cable plugged in properly?
Confirm that the interface cable is securely connected to both the printer port and the
computer. Also, make sure the cable is not broken nor bent. If you have a spare cable, try
connecting with the spare cable.
o
Does the interface cable specification match the specifications for the computer?
Make sure the interface cable specifications match the specifications for the printer and the
computer.
See “Specifications Table” on page 96.
o
When using a USB hub, is it being used correctly?
In the USB specification, daisy-chains of up to five USB hubs are possible. However, we
recommend that you connect the printer to the first hub connected directly to the computer.
Depending on the hub you are using, the operation of the printer may become unstable. If this
should occur, plug the USB cable directly into your computer’s USB port.
o
Is the USB hub recognized correctly?
Make sure the USB hub is recognized correctly on the computer. If the computer correctly
detects the USB hub, disconnect all USB hubs from the computer and connect the printer directly
to the computer USB port. Ask the USB hub manufacturer about USB hub operation.
Problem Solver85
You cannot print under the network environment.
o
Are the network settings correct?
Ask your network administrator for the network settings.
o
Connect the printer directly to the computer using a USB cable, and then try to print.
If you are able to print via USB, there is a problem with network settings. Ask your system
administrator, or refer to the documentation for your network system. If you cannot print via USB,
see the appropriate section in this User’s Guide.
The printer has an error.
o
View the message displayed in the control panel.
See “Control Panel” on page 13.
See “What to Do When a Message Is Displayed” on page 83.
The printer sounds like it is printing, but nothing prints.
The print head moves, but nothing prints.
o
Confirm the printer operation
Print a nozzle check pattern. Because a nozzle check pattern can be printed without connecting
to a computer, you can check the operations and print status for the printer. See “Checking for
Clogged Nozzles” on page 63.
Check the next section if the nozzle check pattern is not printed correctly.
o
Is the message Motor Self Adjustment displayed on the control panel’s screen?
The printer adjusts the internal motor. Wait for a while without turning off the printer.
The nozzle check pattern is not printed correctly.
o
Perform head cleaning.
The nozzles may be clogged. Print a nozzle check pattern again after performing head cleaning.
See “Cleaning the Print Head” on page 64.
o
Has the printer been left unused for a long time?
If the printer has not been used for a long time, the nozzles may have dried up and have been
clogged.
Problem Solver86
The prints are not what you expected
Print quality is poor, uneven, too light, or too dark.
o
Are the print head nozzles clogged?
If the nozzles are clogged, specific nozzles do not fire ink and the print quality declines. Print a
nozzle check pattern.
See “Checking for Clogged Nozzles” on page 63.
o
Was Head Alignment performed?
With bidirectional printing, the print head prints while moving left and right. If the print head is
misaligned, ruled lines may be misaligned accordingly. If vertical ruled lines are misaligned with
bidirectional printing, perform Head Alignment.
See “Minimizing Print Misalignments (Head Alignment)” on page 65.
o
Are you using a genuine Epson ink pack?
This printer is developed for use with Epson ink packs. The print quality may decline if any inks other
than the specified ink packs are used.
We recommend using the genuine ink packs specified in this manual.
o
Are you using an old ink pack?
The print quality declines when an old ink pack is used. Always use new ink packs. Use the ink
before the recommended usage date on the ink pack.
o
Are the paper type settings correct?
Print quality may be adversely affected if the software RIP settings or Select Paper Type setting on
the printer does not match that of the paper actually used for printing. Be sure to match the
paper type setting with the paper that is loaded in the printer.
o
Have you compared the printing result with the image on the display monitor?
Since monitors and printers produce colors differently, printed colors will not always match
on-screen colors perfectly.
o
Did you open the printer cover while printing?
If the printer cover is opened while printing, the print head stops suddenly, causing unevenness in
the color. Do not open the printer cover while printing.
The print is not positioned properly on the paper.
o
Have you specified the print area?
Check the print area in the settings of the application and the printer.
Problem Solver87
o
Is the paper skewed?
If Off is selected for Media Skew Check in the Setup menu, printing will continue even if the paper
is skewed, resulting in data being printed off the paper. Select On for Media Skew Check in the
Setup menu.
See “Setup Menu” on page 56.
o
Does the print data fit within the paper width?
Although under normal circumstances printing stops if the print image is wider than the paper,
the printer may print outside the bounds of the paper when Off is selected for Paper Size Check
in the Setup menu. Select On for Paper Size Check in the Setup menu.
See “Setup Menu” on page 56.
o
Is the roll paper margin set to 15 mm or 35 mm?
If the value selected for Roll Paper Margin in the Setup menu is wider than the margins selected
in the application, priority will be given to the value selected for Roll Paper Margin. For example,
if 15 mm is selected for the left and right margins in the printer Setup menu and the document fills
the page, the 15 mm at the left and right sides of the page will not be printed.
See “Printable Area” on page 45.
Vertical ruled lines are misaligned.
o
Is the print head misaligned? (in bidirectional printing)
With bidirectional printing, the print head prints while moving left and right. If the print head is
misaligned, ruled lines may be misaligned accordingly. If vertical ruled lines are misaligned with
bidirectional printing, perform Head Alignment.
See “Minimizing Print Misalignments (Head Alignment)” on page 65.
The printed surface is scuffed or soiled.
o
Is the paper too thick or too thin?
Check that the paper specifications are compatible with this printer. For information about the
media types and appropriate settings for printing on paper from other manufacturers or when
using RIP software, see the documentation supplied with the paper, or contact the dealer of the
paper or the manufacturer of the RIP.
o
Is the paper creased or folded?
Do not use old paper or paper with folds in it. Always use new paper.
o
Is the print head scuffing the printed surface?
If the surface of the paper is scuffed, select a Platen Gap option between Wide and Wider in the
Paper menu.
See “Paper Menu” on page 52.
Problem Solver88
o
Is the print head scuffing the edge of the paper?
Select Top35mm/Bottom15mm for the Roll Paper Margin option in the Setup menu.
See “Setup Menu” on page 56.
o
Widen the bottom margin
Depending on the paper usage, storage conditions, and the content of the print data, the
bottom edge may be scuffed when printing. In this situation it is best to create your data with a
wider bottom margin.
o
Does the interior of the printer need cleaning?
The rollers may need cleaning. Clean the rollers by feeding and ejecting paper.
See “Cleaning the Inside” on page 81.
The reverse side of the printed paper is soiled.
o
Select On for Paper Size Check in the menus.
Although printing normally stops if the print image is wider than the paper, when Off is selected
for Paper Size Check in the Setup menu, the printer may print outside the bounds of the paper,
getting ink on the inside of the printer in the process. This can be prevented by selecting On for
Paper Size Check in the Setup menu.
See “Setup Menu” on page 56.
o
Is ink dry on the printed surface?
Depending on the printing density and media type, the ink may take a while to dry. Do not stack
the paper until the printed surface is dry.
See “Cleaning the Inside” on page 81.
Feeding or ejecting problems
Unable to feed or eject paper.
o
Is the paper loaded in the correct position?
See the following for the correct paper loading positions.
See “Loading Roll Paper” on page 27.
If the paper is loaded correctly, check the condition of the paper that you are using.
o
Is the paper creased or folded?
Do not use old paper or paper with folds in it. Always use new paper.
Problem Solver89
o
Is the paper too thick or too thin?
Check that the paper specifications are compatible with this printer. For information about the
paper types and appropriate settings, see the documentation supplied with the paper, or
contact the dealer of the paper or the manufacturer of the RIP.
o
Is paper jammed in the printer?
Open the printer cover of the printer and check that there are no paper jams or foreign objects
in the printer. If paper is jammed, see the instructions below and clear the jammed paper.
o
Is the paper suction too strong?
If you continue to have problems with ejected paper, try lowering the Paper Suction (the amount
of suction used to keep the paper on the paper feed path). See “Paper Menu” on page 52.
Roll paper jam
To remove jammed paper, follow the steps below:
1. Turn off the printer.
2. Turn the printer on.
After a pause, the message Open printer cover and remove jammed Paper will
appear in the display.
3. Open the printer cover and move the print head away from the jam.
4. Pull the paper over any torn or crinkled areas and cut it using scissors or a third-party
cutter.
Problem Solver90
5. Remove the paper via the paper feed slot or the eject slot.
6. After removing the paper, close the printer cover and press the Z button.
7. Perform a Nozzle check.
Inspect the printed pattern and perform head cleaning if necessary. See “Checking for
Clogged Nozzles” on page 63.
See “Loading Roll Paper” on page 27.
Others
The control panel display keeps turning off.
o
Is the printer in sleep mode?
Press the P button to exit sleep mode and return to the normal running state. The delay before
the printer enters sleep mode can be selected in the Setup menu.
See “Setup Menu” on page 56.
Color ink runs out quickly even when printing black data.
o
Color ink is consumed during the head cleaning process.
If all nozzles are selected when you perform Head Cleaning, inks of all colors will be used.
See “Cleaning the Print Head” on page 64.
The paper is not cut cleanly.
o
Replace the cutter.
If the paper is not cut cleanly, replace the cutter.
See “Replacing the Cutter” on page 76.
Problem Solver91
A light is visible inside the printer.
o
This is not a failure.
The light normally stays on inside the printer.
The administrator password has been lost.
o
Should you forget the administrator password, contact your dealer or Epson Support.
Head cleaning starts when the printer is turned on.
o
When turned on after an extended period of disuse, the printer may automatically perform head
cleaning to ensure print quality.
Head cleaning will end after about 10 to 15 minutes.
Problem Solver92
Appendix A
Options and Information
Options and Consumable Products
The following options and consumable products are available for use with your printer. (As
of November, 2012)
For the latest information, see the Epson website.
Important:
Using ink from an undesignated ink pack may result in a malfunction.
Epson shall not be held responsible for any damages or problems with the printer that may occur
when using undesignated, non-genuine ink packs.
Ink packs
ColorProduct
number
Explanation
BlackT741100Epson recommends the use of genuine Epson ink packs. Epson cannot
CyanT741200
MagentaT741300
YellowT741400
Others
Product nameProduct numberExplanation
Maintenance BoxT619300Replacement for maintenance boxes at the end of their
Auto Cutter Spare
Blade
Roll AdapterC12C811391This is the same as the roll adapter supplied with the
guarantee the quality or reliability of non-genuine ink. The use of
non-genuine ink may cause damage that is not covered by Epson’s
warranties, and under certain circumstances, may cause erratic printer
behavior. Information about non-genuine chip unit status may not be
displayed, and use of non-genuine ink is recorded for possible use in
service support. See “Replacing and Refilling Consumables” on page 67.
service life.
See “Replacing Maintenance Boxes” on page 74.
S902006See “Replacing the Cutter” on page 76 for instructions.
printer.
Options and Information93
Supported Media
This printer supports the following paper specifications. The type and quality of the paper
will greatly affect print quality. Be sure to use the correct paper for your needs. Refer to the
manual included with your paper or contact the manufacturer for details regarding any
precautions or warnings that must be taken into consideration when using that paper. Test
the print quality first before purchasing a large amount of paper.
Important:
Do not use paper that is wrinkled, scuffed, torn, or dirty.
Roll Paper
Paper core size2-inch and 3-inch
Roll paper outer diameter150 mm or less
Width254 mm (10 inches) to 1,118 mm (44 inches)
Paper Thickness0.08 to 0.5 mm
Moving and Transporting the Printer
This section describes how to move and transport the product.
Moving the Printer
This section assumes that the product is being moved to another location on the same floor
without traversing stairs, ramps, or lifts. See below for information on moving the printer
between floors, to another building, or between non-level floors.
Caution:
Do not tilt the product more than 10 degrees forward or back while moving it. Failure to observe
this precaution could result in the printer falling over, causing accidents.
Options and Information94
Before Moving or Transporting
Make the following preparations in advance before moving or transporting the printer.
OTurn off the printer and remove all cables.
ORemove any paper.
ORemove any optional components if they are installed.
OUnlock the stand locks.
After Moving
After moving the printer, do the following to get the printer ready for use.
OCheck that the new location is appropriate.
OPlug in the power cables and turn the printer on.
See the Setup Guide.
OPerform a nozzle check.
See “Checking for Clogged Nozzles” on page 63.
OPerform head alignment and check the print quality.
See “Minimizing Print Misalignments (Head Alignment)” on page 65.
Transport
Before transporting the printer, contact your dealer or Epson Support.
*1 Use a shielded twisted-pair cable (Category 5 or higher).
*2
Approximately 198.4 lb (90 kg)
*2 Ink not included.
Ink Specifications
TypeDedicated ink pack
Sublimation transfer inkBlack, Cyan, Magenta, Yellow
Use by dateSee the date printed on the ink pack (at normal temperature)
Print quality guarantee expiration25 days (from the day the ink tank was refilled from the ink pack)
Storage temperatureUninstalled:
–4 to 104 °F (–20 to 40 °C) (within a month at 104°F [40 °C])
Installed in printer:
–4 to 95 °F (–20 to 35 °C) (within a month at 104°F [40 °C])
Transporting:
–4 to 140 °F (–20 to 60 °C) (within a month at 104 °F [40 °C], 72
hours at 140°F [60°C])
Capacity1000 ml
Important:
The ink freezes if stored for a long period of time at –4°F (–20°C) or below. If the ink is frozen,
store for at least 4 hours at room temperature 77°F (25°C) before using (without condensation).
Options and Information97
Standards and Approvals
SafetyUL 60950-1
CAN/CSA C22.2 No.60950-1
Low Voltage Directive 2006/95/ECEN 60950-1
EMCFCC part 15 subpart B Class A
CAN/CSA-CEI/IEC CISPR 22 Class A
AS/NZS CISPR 22 Class A
EMC Directive
2004/108/EC
Warning:
This is a class A product. In a domestic environment this product may cause radio interference in
which case the user may be required to take adequate measures.
EN 55022 Class A
EN 55024
EN 61000-3-2
EN 61000-3-3
FCC Compliance Statement
For United States Users
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual,
may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference, in which case the user will be
required to correct the interference at his own expense.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may
cause undesired operation.
Options and Information98
WARNING
The connection of a non-shielded equipment interface cable to this equipment will
invalidate the FCC Certification of this device and may cause interference levels which
exceed the limits established by the FCC for this equipment. It is the responsibility of the
user to obtain and use a shielded equipment interface cable with this device. If this
equipment has more than one interface connector, do not leave cables connected to
unused interfaces. Changes or modifications not expressly approved by the manufacturer
could void the user’s authority to operate the equipment.
For Canadian Users
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.
Options and Information99
Appendix B
Where To Get Help
Contacting Epson Support
Epson provides technical support and information on the installation, configuration, and
operation of professional printing products through the EPSON Preferred Limited Warranty
Plan. Dial (888) 377-6611, 6 AM to 6 PM, Pacific Time, Monday through Friday. Days and
hours of support are subject to change without notice.
Before you call, make sure you have your Unit ID number, which is included with the
EPSON Preferred Limited Warranty Plan information that came with your printer. You’ll
also need your printer serial number and proof of purchase.
Visit Epson’s U.S. support website (www.epson.com/support) or Canadian website
(www.epson.ca/support) and select your product for solutions to common problems. You
can download drivers, firmware, and documentation, get FAQs and troubleshooting
advice, or e-mail Epson with your questions.
Note:
For help using any other software on your system, see the documentation for that software for
technical support information.
Purchase Supplies and Accessories
New :For All products
You can purchase genuine Epson ink packs and accessories from an Epson authorized
reseller. To find the nearest reseller, call 800-GO-EPSON (800-463-7766). Or you can
purchase online at http://www.epsonstore.com (U.S. sales) or http://www.epson.ca
(Canadian sales).
Where To Get Help100
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