Epson Stylus CX8300 Series, Stylus CX8400 Series, DX8400 Series, Stylus DX8400 Series Operation Manual

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Page 1

Basic Operation Guide

-for use without a computer-

English

Safety Instructions

Important Safety Instructions .........3

Control Panel Functions

Control Panel ...................................4

Handling Paper

Selecting Paper ...............................6

Loading Paper .................................6

Copying

Placing Originals on the

Document Table .........................8

Copying Photos ...............................8

Copying Documents.......................9

Printing from a Memory Card

Handling a Memory Card ............10

Printing Photos ...............................11

Selecting and Printing Photos

Using an Index Sheet ................12

Solving Problems

Error Messages .............................. 20

Problems and Solutions ................ 20

Summary of Panel Settings

Copy Mode................................... 24

Memory Card Mode .................... 25

Photo Print Mode .......................... 26

Setup Mode................................... 27

Printing from a Digital Camera

Using the PictBridge or

USB DIRECT-PRINT.......................14

Replacing Ink Cartridges

Precautions ....................................15

Removing and Installing

Ink Cartridges.............................15

Maintenance

Checking the Ink Cartridge

Status ..........................................18

Checking and Cleaning the

Print Head...................................18

Aligning the Print Head.................19

Page 2

Where to Find Information

Paper manuals

Start Here

Be sure to read this sheet first. This sheet tells you how to set up the printer and install the software.

(this book)

Basic Operation Guide -for use without a computer-

This book provides information on using the printer without connecting to your computer, such as instructions on copying, or printing from a memory card.

If you have problems using the printer, see the Solving Problems chapter in this book.

Online manuals

User's Guide

This guide provides instructions for printing and scanning from your computer and information on the software.

This guide is included in the software CD-ROM and installed automatically when you install the software. To read this guide, double-click the icon on your desktop.

Online help

Online help is built into each application included on the software CD-ROM. It provides detailed information on the application.

Warnings, Cautions, and Notes

Follow these guidelines as you read your instructions:

w Warning: Warnings must be followed carefully to avoid bodily injury. c Caution: Cautions must be observed to avoid damage to your equipment.

Note: Notes contain important information about the printer. Tip: Tips contain hints for using the printer.

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. The information contained herein is designed only for use with this product. Epson is not responsible for any use of this information as applied to other printers. Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions. Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation. Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko Epson Corporation.

Corporation. All rights reserved. DPOF™ is a trademark of CANON INC., Eastman Kodak Company, Fuji Photo Film Co., Ltd. and Matsushita Electric Industrial Co., Ltd. SDHC™ is a trademark. Memory Stick, Memory Stick Duo, Memory Stick PRO, Memory Stick PRO Duo, MagicGate Memory Stick, MagicGate Memory Stick

Duo, and Memory Stick Micro are trademarks of Sony Corporation. xD-Picture Card™ is a trademark of Fuji Photo Film Co., Ltd. General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective

owners. Epson disclaims any and all rights in those marks.

is a registered trademark and EPSON STYLUS™ and Exceed Your Vision are trademarks of Seiko Epson Corporation.

Page 3

Safety Instructions

Important Safety Instructions

Before using this printer, read and follow these safety instructions:

■ Use only the power cord that comes with

the printer. Use of another cord may cause fire or shock. Do not use the cord with any another equipment.

■ Make sure the power cord meets all

relevant local safety standards.

■ Use only the type of power source indicated

on the label.

■ Place the printer near a wall outlet where

the power cord can be easily unplugged.

■ Do not let the power cord become damaged

or frayed.

■ Make sure the total ampere rating of the

devices plugged into an extension cord or a wall outlet does not exceed the ampere rating limit.

■ Avoid locations that are subject to rapid

changes in heat or humidity, shocks or vibrations, dust, or direct sunlight.

■ Do not block or cover openings in the case

or insert objects through the slots.

■ Place the printer on a flat, stable surface that

extends beyond its base in all directions. It will not operate properly if it is tilted or at an angle. And make sure the back of the printer is at least 10 cm away from the wall for sufficient ventilation.

■ Do not open the scanner unit while

copying, printing, or scanning.

■ Do not touch the white flat cable inside the

printer.

■ Do not spill liquid on the printer.

■ Do not use aerosol products that contain

flammable gases inside or around the printer. Doing so may cause fire.

■ Except as specifically explained in your

documentation, do not attempt to service the printer yourself.

■ Unplug the printer and refer servicing to

qualified service personnel under the following conditions: if the power cord or plug is damaged; if liquid has entered the printer; if the printer has been dropped or the case damaged; if the printer does not operate normally or exhibits a distinct change in performance.

■ When storing or transporting the printer,

do not tilt it, stand it on its side, or turn it upside down; otherwise ink may leak from the cartridge.

■ Be careful not to trap your fingers when

closing the scanner unit.

■ Do not press too hard on the document

table when placing the originals.

Ink cartridge safety instructions

■ Keep ink cartridges out of the reach of

children and do not drink the ink.

■ If ink gets on your skin, wash it off with

soap and water. If it gets in your eyes, flush them immediately with water. If you still have discomfort or vision problems, see a doctor immediately.

■ If you remove an ink cartridge for later use,

protect the ink supply area from dirt and dust and store it in the same environment as the printer. Do not touch the ink supply port or surrounding area.

English

Safety Instructions 3

Page 4

Control Panel Functions

Control Panel

Buttons

Buttons Function

a Mode * Switches the modes

b Copies (+ and -) Sets the number of copies,

c x Menu * Displays detailed settings

between r Copy,

C Memory Card, and J Photo.

or changes the cropping area.

for each mode.

d udlr

4-way

e y Back Cancels the current

Scroll

OK Activates the settings you

f F [Setup] * Runs maintenance

g G

[Display/Crop]

h x Start Starts copying and

i P On Turns the printer on and

Selects photos and menu items.

have selected.

operation and returns to the previous menu.

programs or adjusts miscellaneous settings.

Changes the view of photos on the LCD screen, or crops the photos.

printing.

off. (Light is on when the

printer is on, and flashes when the printer is active, turning on, or turning off.)

Control panel design varies depending

y location.

j y Stop/Clear

[y Stop/Clear Settings]

* For details on the items in each mode, see “Summary of Panel Settings” on page 24.

Stops copying and printing, or resets the settings you have made.

4 Control Panel Functions

Page 5

LCD screen

Note:

The LCD screen may contain a few small bright or dark spots, and because of its features it may have an uneven brightness. These are normal and do not indicate that it is damaged in any way.

Using the LCD screen

Follow the instructions below to select and change the setting menus and the photos on the LCD screen.

a b

dPress r to open the setting item list.

Press u or d to select the setting item and then press OK.

ePress l or r to change the displayed

photo on the LCD screen.

Adjusting the angle of the LCD screen

You can change the angle of the LCD screen.

English

b,d,e

c,d

c d

Adjusting the brightness of the LCD screen

You can adjust the brightness of the LCD screen.

1. Press F [Setup] to enter the setup mode.

2. Press l or r to select Maintenance,

then press OK.

3. Press u or d to select LCD Brightness,

then press OK. You see the following screen.

4. Press u or d to adjust the brightness of

the screen, then press OK.

aUse Copies + or - to set the number of

copies for the selected photo.

bPress l or r to select the setting item.

cPress u or d to select the menu item.

The highlighted part moves up or down.

Power saving function

After 13 minutes of inactivity, the screen turns black to save energy.

Press any button (except P On) to return the screen to its previous state.

Control Panel Functions 5

Page 6

Handling Paper

Selecting Paper

Before printing, you need to select the correct paper type setting. This important setting determines how the ink is applied to the paper.

Note:

❏ The availability of special media varies by

location.

❏ You can find the part number for the following

Epson special papers on the Epson support Web site.

Choose from these paper types and settings:

Paper Type Paper

Type Setting

Plain paper * Plain

Paper

Epson Bright White Paper

Epson Premium Ink Jet Plain Paper

Loading capacity

12 mm

80 sheets

Loading Paper

1. Open and extend the paper support.

2. Open the output tray and slide out the extensions.

Epson Matte Paper Heavyweight

Epson Photo Quality Ink Jet Paper

Epson Premium Glossy Photo Paper

Epson Premium Semigloss Photo Paper

Epson Ultra Glossy Photo Paper

Epson Glossy Photo Paper

* You can use paper with a weight of 64 to 90

g/m

Matte 20 sheets

80 sheets

Prem. Glossy

Ultra Glossy

Photo Paper

20 sheets

3. Flip the feeder guard forward.

6 Handling Paper

Page 7

4. Slide the edge guide.

5. Load the paper short edge first, even for landscape printing, with the printable side up.

The printable side is often whiter or brighter than the other side.

8. Flip the feeder guard back.

English

10 × 15 cm (4 × 6 in.) and 13 × 18 cm (5 × 7 in.)

6. Place behind the tabs.

7. Slide the edge guide to the right. Make sure it fits under the arrow inside the left edge guide

Follow the same steps to load A4 paper.

Handling Paper 7

Page 8

Copying

Note:

❏ The copied image may not be exactly the

same size as the original.

❏ Depending on the type of paper used, print

quality may decline in the top and bottom areas of the printout, or these areas may be smeared.

Placing Originals on the Document Table

1. Open the document cover and place your original face-down on the document table.

2. Press OK.

Note:

❏ If your photos have faded over time, select

ON to bring them back to life.

❏ If you set Color Restoration to On for a

normal color photo, the photo may not be printed correctly.

3. Press OK. Your photo is previewed.

4. Select the number of copies.

5. Press x Menu and change the settings

(& “Print settings for Photo Print mode” on page 26). Then press OK.

2. Close the cover gently.

Copying Photos

You can copy photos from 30 × 40 mm to 127 × 178 mm. You can also copy two photos at the same time.

1. Press J Photo.

6. Press x Start.

Note:

If the edges of the copy are cropped off, move the original away from the corner slightly.

Copying multiple photos

Place each photo horizontally.

5mm

Note:

❏ You can copy two 10 × 15 cm (4 × 6 in.) size

photos at the same time. If the edge of the photo is missing after you print, try copying them one at a time.

8 Copying

Page 9

❏ Place your photo 5 mm away from the edge of

the document table. Also when you place two photos, position each photo at least 5 mm away from the adjacent photo.

❏ You can copy several different sized photos at

the same time, as long as they are larger than 30 × 40 mm and all fit inside the 216 × 297 mm area.

Cropping and enlarging a photo

You can crop out the rest of the photo and print just the main subject by itself when you copy a photo.

1. Press J Photo and follow the

instructions on the preceding pages to preview the photo.

5. When you have finished checking the

cropped image, press OK.

Note:

The icon is displayed on the cropped image.

6. Select the number of copies.

7. Press x Menu and change the settings

(& “Print settings for Photo Print mode” on page 26). Then press OK to apply the new settings.

8. Press x Start.

Copying Documents

1. Press r Copy.

English

2. Press G [Display/Crop]. You see the

cropping screen.

3. Use the following button to set the area you want to crop.

Copies +, - Change the frame size.

u, d, l, r Move the frame.

4. Press OK to confirm the cropped image.

Note:

To readjust the frame’s position, press y Back to return to the previous screen.

2. Select a copy settings.

Select Color for color copies or B&W for black-and-white copies.

Select a layout option.

Set the number of copies.

3. Press x Menu to change the settings

(& “Print settings for Copy mode” on page 24). Then press OK.

4. Press x Start.

Note:

If the edges of the copy are cropped off, move the original away from the corner slightly.

Copying 9

Page 10

Printing from a Memory Card

Handling a Memory Card

Inserting a memory card

Note:

If a digital camera is connected to the printer, disconnect it before you insert your memory card.

1. Make sure no memory cards are in the slots. Then insert your memory card.

c Caution:

❏ Do not insert more than one memory card

at a time.

❏ Do not try to force the memory card into

the slot. Memory cards will not go all the way in.

❏ Make sure you check which direction the

card should be inserted, and if the card needs an adapter, make sure you attach the adapter before inserting the card. Otherwise, you may not be able to remove the card from the printer.

xD-Picture Card xD-Picture Card Type M xD-Picture Card Type H

SD Memory Card SDHC Memory Card MultiMediaCard

Compact Flash Microdrive

10 Printing from a Memory Card

miniSD card* miniSDHC card*

microSD card* microSDHC card*

(* Adapter required)

Page 11

Removing the memory card

1. Make sure the memory card light is not flashing.

2. Remove the memory card by pulling it straight out.

Memory Stick Memory Stick PRO MagicGate Memory Stick

Printing Photos

1. Press C Memory Card.

2. Select one of the settings in the following table for viewing/printing your photos, and then press OK. Follow the instructions below to select the photos and set the number of copies.

English

Memory Stick Micro*

Memory Stick Duo* Memory Stick PRO Duo* MagicGate Memory Stick Duo*

(* Adapter required)

2. Make sure the memory card light flashes and then stays on.

Memory card light

Setting Instructions

View and Print Photos

Print All Photos

Print by Date

Print Index Sheet

Slide Show

Select a photo and set the number of copies.

Press OK. Set the number of copies. You can view all of the photos by using l or r.

Select the date, and then place a check mark and press OK. Press OK again, and select a photo. Set the number of copies.

See “Selecting and Printing Photos Using an Index Sheet” on page 12.

Your printer displays the photos on the memory card in sequence. When you see the photo that you want to print, press OK and set the number of copies.

If you want to print additional photos, select the photo you want to print. Then set the number of copies.

Printing from a Memory Card 11

Page 12

3. Press x Menu and change the settings

(& “Print settings for Memory Card mode” on page 25). Then press OK.

4. Press x Start.

Note:

This printer retains your settings even after it has been turned off.

Cropping and enlarging a photo

Printing an index sheet

1. Press C Memory Card.

2. Select the photo you want to crop with

the View and Print Photos option (& “Printing Photos” on page 11).

3. Press G [Display/Crop].

4. Refer to “Cropping and enlarging a photo” on page 9 and follow steps 4 to 7.

5. Press x Menu and change the settings (& “Print settings for Memory Card mode” on page 25). Then press OK.

6. Press x Start.

Printing with DPOF settings

If your camera supports DPOF, you can use it to preselect photos and the number of copies to print while the memory card is still in your camera. See your camera’s instruction manual for details.

1. Insert a memory card containing DPOF data (& page 10).

Selecting photos from the index sheet

Scanning the index sheet

2. Press OK.

3. Press x Menu and change the settings (& “Print settings for Memory Card mode” on page 25). Then press OK.

4. Press x Start.

Selecting and Printing Photos Using an Index Sheet

You can use an index sheet to select the photos you want to print.

12 Printing from a Memory Card

Printing the selected photos

Page 13

1. Printing an index sheet

1. Load several sheets of A4-size plain

paper (& page 6).

2. Press C Memory Card.

Good:

NOT good:

1. In section 1, select the paper size. Fill in the oval to the left of your selection.

English

3. Select Print Index Sheet, then press OK.

4. Select Print Index Sheet Select.

5. Select the range of photos. Then press

OK.

Range Description

Select All Photos Prints all the

photos stored on a memory card.

Latest 30 Prints 30/60/90

Latest 60

Latest 90

photos from the latest one in order of the file name.

2. Select whether to print your photos with or without borders.

3. Fill in the oval to include an optional data stamp.

4. In section 2, select All to print one copy of each photo, or fill in the number beneath each photo to select 1, 2, or 3 copies.

3. Scanning the index sheet

and printing the selected photos

1. Place the index sheet face-down on the document table, so that the top of the sheet is aligned with the left edge of the document table.

6. Press x Start.

Note:

Make sure the triangle mark on the upper left corner of the index sheet is printed properly. If the index sheet is not printed correctly, the printer cannot scan it.

2. Selecting photos from the index sheet

On the index sheet, use a dark pen or pencil to fill in the ovals and make your selections.

2. Close the document cover.

3. Load the size of photo paper you marked on the index sheet (& page 6).

4. On the LCD screen, make sure Print Photos from Index Sheet is selected, then press x Start.

Note:

If you have more than one index sheet, wait each time until printing is complete. Then repeat the steps above to scan and print from each additional sheet.

Printing from a Memory Card 13

Page 14

Printing from a Digital Camera

Using the PictBridge or USB DIRECT-PRINT

PictBridge and USB DIRECT-PRINT let you print your photos by connecting your digital camera directly to the printer.

Make sure your camera and photos meet the following requirements.

Direct printing compatibility

File format JPEG

Image size 80 × 80 pixels to 9200 × 9200

1. Make sure your printer is not printing from a computer.

2. Remove any memory cards from the printer.

3. Press F [Setup].

4. Select PictBridge Setup, then press OK.

5. Select the print settings (& “Print settings for Memory Card mode” on page 25). Then press OK.

PictBridge or USB DIRECT-PRINT

pixels

6. Connect the USB cable from your camera to the USB port on the front of the printer.

USB port

7. Make sure your camera is turned on and use it to select the photos, adjust any necessary settings, and print your photos. See your camera’s manual for details.

Note:

❏ Depending on the settings on this printer

and the digital camera, some combinations of paper type, size, and layout may not be supported.

❏ Some of the settings on your digital

camera may not be reflected in the output.

14 Printing from a Digital Camera

Page 15

Replacing Ink Cartridges

Precautions

w Warning:

If ink gets on your hands, wash them thoroughly with soap and water. If ink gets in your eyes, flush them immediately with water. If you still have discomfort or vision problems, see a doctor immediately.

■ Never move the print head by hand.

■ When an ink cartridge is expended, you

cannot continue printing even if the other cartridges still contain ink.

■ Leave the expended cartridge installed

until you have obtained a replacement. Otherwise the ink remaining in the print head nozzles may dry out.

■ Some ink is consumed each time

cartridges are inserted because the printer automatically checks their reliability.

■ For maximum ink efficiency, only remove

an ink cartridge when you are ready to replace it. Ink cartridges with low ink status may not be used when reinserted.

■ Epson recommends the use of genuine

Epson ink cartridges. The use of non-genuine ink may cause damage that is not covered by Epson's warranties, and under certain circumstances, may cause erratic printer behavior. Epson cannot guarantee the quality or reliability of non-genuine ink. Information about the ink cartridge status is not displayed when non-genuine ink is used.

1. Do one of the following:

■ If an ink cartridge is expended:

Look at the message on the LCD screen to find out which cartridge should be replaced, then press OK.

■ If an ink cartridge is not expended:

Press F [Setup]. Select Maintenance, and press OK. Select Change Ink Cartridge, and press OK.

2. Lift up the scanner unit.

c Caution:

Do not lift up the scanner unit when the document cover is open.

3. Open the cartridge cover.

English

Removing and Installing Ink Cartridges

Make sure you have a new ink cartridge before you begin. Once you start replacing a cartridge, you must complete all the steps in one session.

Note:

Do not open the ink cartridge package until you are ready to install it in the printer. The cartridge is vacuum packed to maintain its reliability.

Caution:

Never attempt to open the cartridge cover while the print head is moving. Wait until the print head has stopped at the replacement position.

Replacing Ink Cartridges 15

Page 16

4. Squeeze the tab and lift it straight up.

c Caution:

❏ You must remove the yellow tape from the

cartridge before installing it; otherwise, print quality may decline or you may not be able to print.

❏ Do not remove the seal.

c Caution:

Do not refill the ink cartridge. Other products not manufactured by Epson may cause damage that is not covered by Epson's warranties, and under certain circumstances, may cause erratic printer behavior.

Note:

If it is difficult to remove the cartridge, lift the cartridge with more force until comes out.

5. Before you open the new ink cartridge package, shake it four or five times. Then remove it from the package.

❏ Be sure to always install an ink cartridge

into the printer immediately following the removal of the current ink cartridge. If the ink cartridge is not installed promptly, the print head may dry out, rendering it unable to print.

7. Place the new ink cartridge in the cartridge holder and press it down until it clicks into place.

8. Close the ink cartridge cover and press it until it clicks into place.

c Caution:

❏ Be careful not to break the hooks on the

side of the ink cartridge when you remove it from the package.

❏ Do not touch the green chip on the side of

the cartridge. This can damage the ink cartridge.

6. Remove the yellow tape.

16 Replacing Ink Cartridges

Caution:

If you find it difficult to close the cover, make sure all the cartridges are firmly seated. Press down on each cartridge until you hear it click into place. Do not attempt to force the cover closed.

Page 17

9. Close the scanner unit.

10. Press OK.

The ink delivery system starts charging.

c Caution:

Do not turn off the printer during ink charging as this will waste ink.

Note:

If a message on the LCD screen still tells you that a cartridge should be replaced, the ink cartridges may not be installed properly. Press OK again, and press down the ink cartridge until it clicks into place.

English

Replacing Ink Cartridges 17

Page 18

Maintenance

Checking the Ink Cartridge Status

You can check which cartridge is low.

1. Press F [Setup].

2. Select Ink Levels, then press OK.

You see a graphic showing the ink cartridge status:

C (Cyan), M (Magenta), Y (Yellow), B (Black)

When your ink starts getting low, is displayed.

3. Press y Back to return to the previous

screen.

2. Press F [Setup]. (If you have just finished cleaning the print head, you can start the nozzle check by pressing x Start.)

3. Select Maintenance, then press OK.

4. Select Nozzle Check, then press OK.

5. Press x Start.

6. Examine the nozzle check pattern you printed.

■ If your printout looks like the one

shown below, the print head does not need to be cleaned yet. Press OK to return to the main menu.

■ If your printout has gaps like the one

shown below, clean the print head as described in the next section.

Note:

Epson cannot guarantee the quality or reliability of non-genuine ink. If non-genuine ink cartridges are installed, the ink cartridge status may not be displayed.

Checking and Cleaning the Print Head

If your printouts are unexpectedly light, colors are missing, or you see light or dark lines across the page, you may need to clean the print head.

Tip:

To maintain print quality, we recommend printing a few pages on a regular basis.

Checking the print head

You can print a nozzle check pattern to see if any print head nozzles are clogged, or to check the results after cleaning the print head.

Cleaning the print head

Follow these steps to clean the print head so it can deliver ink properly. Before cleaning the print head, run a nozzle check to see if the print head needs cleaning (& “Checking the print head” on page 18).

Note:

❏ Print head cleaning uses ink, so clean it only if

quality declines.

❏ When ink is low, you may not be able to clean

the print head. When ink is expended, you cannot clean the print head. Replace the appropriate ink cartridge first (& “Removing and Installing Ink Cartridges” on page 15).

1. Press F [Setup].

2. Select Maintenance, then press OK.

3. Select Head Cleaning, then press OK.

1. Load A4-size plain paper (& page 6).

18 Maintenance

Page 19

4. Press x Start.

The printer begins cleaning the print head. Follow the message on the LCD screen.

c Caution:

Never turn off the printer while head cleaning is in progress. You may damage it.

5. When cleaning finishes, a message is displayed on the LCD screen. Press x Start to print a nozzle check pattern to check the results (& “Checking the print head” on page 18).

If there are still gaps or the test patterns are faint, run another cleaning cycle and check the nozzles again.

Note:

If you do not see any improvement after cleaning about four times, turn off the printer and wait for at least six hours. This lets any dried ink soften. Then try cleaning the print head again. If quality still does not improve, one of the ink cartridges may be old or damaged and needs to be replaced (& “Removing and Installing Ink Cartridges” on page 15).

8. Enter the numbers for the other patterns in the same way.

9. When you finish, press OK and you see a message indicating alignment is complete.

English

Aligning the Print Head

If your printouts contain misaligned vertical lines or horizontal banding, you may be able to solve this problem by aligning the print head.

1. Load A4-size plain paper (& page 6).

2. Press F [Setup].

3. Select Maintenance, then press OK.

4. Select Head Alignment, then press OK.

5. Press x Start. Four rows of alignment

patterns are printed.

6. Look at pattern #1 and find the patch that is most evenly printed, with no noticeable streaks or lines.

7. Select the number for that patch, then press OK.

Maintenance 19

Page 20

Solving Problems

See your online User’s Guide for help on using the printer with a computer.

Error Messages

Error Messages Solution

A printer error has occurred. Turn off the printer, then press On button to turn on. See your documentation.

A scanner error has occurred. See your documentation.

Waste ink pad in the printer is saturated. Contact your dealer to replace it.

Cannot recognize ink cartridges. Make sure the ink cartridges are installed correctly.

Cannot recognize the memory card or disk.

Turn the printer off and then back on. Make sure that no paper is still in the printer. If the error message still appears, contact your dealer.

Turn the printer off and then back on. If the error message still appears, contact your dealer.

Contact your dealer to replace it.

Make sure the ink cartridges are installed correctly. (& “Removing and Installing Ink Cartridges” on page

15). Then try again.

Make sure the memory card has been inserted correctly. If so, check to see if there is a problem with the card and try again.

Problems and Solutions

Setup problems

LCD screen came on and then went out.

■ The printer’s voltage may not match the

outlet rating. Turn off the printer and unplug it immediately. Then, check the printer labels.

c Caution

If the voltage does not match, DO NOT PLUG YOUR PRINTER BACK IN. Contact your dealer.

The printer makes noise after you turn it on.

■ Make sure the protective tape is not

blocking the print head.

After releasing the print head turn off the power, wait a moment, then turn it back on.

The printer makes noise after ink cartridge installation.

■ When you install ink cartridges, the ink

delivery system must be charged. Wait until charging is finished (the charging message disappears from the LCD screen), then turn off the printer. If you turn it off too soon, it may use extra ink the next time you turn it on.

■ Make sure the ink cartridges are seated

securely and no packing material remains in the printer. Open the cartridge cover and push the cartridges down until they click into place. Turn off the power, wait a moment, then turn it back on.

A screen that prompts you to restart the computer did not appear after finishing the software installation.

20 Solving Problems

■ The software has not been installed

correctly. Eject and insert the software CD-ROM, and then install the software again.

The terms on the LCD screen are not displayed in your language.

Page 21

■ If the language displayed on the LCD

screen is not the one you want, select the language you want from the Setup menu.

Printing and copying problems

LCD screen is off.

■ Make sure that the printer is on.

■ Turn off the printer and make sure that

the power cord is securely plugged in.

■ Make sure that your outlet works and is

not controlled by a wall switch or timer.

The printer makes printing sounds, but nothing prints.

■ The print head nozzles may need cleaning

(& “Cleaning the print head” on page 18).

■ Make sure the printer is on a flat, stable

surface.

The margins are incorrect.

■ Make sure your original is positioned in

the right bottom corner of the document table.

■ If the edges of the copy are cropped off,

move the original away from the corner slightly.

■ Make sure the paper size settings are

correct for the paper you have loaded.

■ Make sure your paper is loaded short

edge first, all the way to the right, with the left edge guide lightly against the paper (& page 6).

Paper feed problems

Paper does not feed correctly or is jammed.

■ If paper does not feed, remove it from the

sheet feeder. Fan the paper, load it against the right side, and slide the left edge guide against the paper (but not too tightly). Make sure the paper is not in front of the feeder guard.

■ Do not load paper above the c arrow

mark inside the left edge guide (& “Loading Paper” on page 6).

■ If the paper is stuck inside the printer,

press the P On button to turn it off. Open the scanner unit and remove any paper inside, including any torn pieces. Close the scanner unit. If the paper remains near the sheet feeder, gently pull it out. Then turn the printer back on and carefully reload paper.

■ If paper jams frequently, make sure the

left edge guide is not pushed too tightly against the paper. Try loading fewer sheets of paper.

■ Make sure you are not using paper with

binder holes.

Print quality problems

You see banding (light lines) in your printouts or copies.

English

■ Do not load paper above the c arrow

mark inside the left edge guide (& page 6).

■ Select Actual instead of Auto Fit Page or

adjust the zoom settings.

■ Change the Expansion setting to adjust

the amount of image that extends beyond the paper size during borderless printing.

Blank pages are printed.

■ The print head nozzles may need cleaning

(& “Cleaning the print head” on page 18).

■ Clean the print head (& “Checking the

print head” on page 18).

■ Make sure you select the correct paper

type (& “Selecting Paper” on page 6).

■ Make sure the printable (whiter or

glossier) side of the paper is face up.

■ Use up ink cartridges within six months

after installing them.

■ The ink cartridges may need replacing

(& “Removing and Installing Ink Cartridges” on page 15).

Solving Problems 21

Page 22

■ Align the print head (& “Aligning the

Print Head” on page 19).

■ Make sure you select the correct paper

type (& “Selecting Paper” on page 6).

■ Clean the document table. See your online

User's Guide.

■ If a moiré (cross-hatch) pattern appears

on your copy, change the zoom setting or shift the position of your original.

Your printout is blurry or smeared.

■ Make sure the document is placed flat

against the document table. If only part of the image is blurred, your original may be wrinkled or warped.

■ Make sure the printer is not tilted or

placed on an uneven surface.

■ Make sure your paper is not damp,

curled, or loaded face down (the whiter or glossier printable side should be face up). Load new paper face-up.

■ Make sure you select the correct paper

type (& “Selecting Paper” on page 6).

■ Use a support sheet with special paper or

try loading your paper one sheet at a time.

■ Load your paper one sheet at a time.

Remove sheets from the output tray so not too many collect at a time.

■ Make sure your paper is not damaged,

old, dirty, or loaded face-down. If it is, load new paper with the whiter or glossier side face-up.

■ When you select Standard or Best as the

quality setting, select Off as the bidirectional setting. Bidirectional printing decreases print quality.

Your printout is grainy.

■ Make sure you select Best as the quality

setting.

■ If you are printing or copying a photo,

make sure you are not enlarging it too much. Try printing it smaller.

■ Align the print head (& “Cleaning the

print head” on page 18).

You see incorrect or missing colors.

■ Clean the print head (& “Cleaning the

print head” on page 18).

■ The ink cartridges may be old or low on

ink. Replace an ink cartridge (& “Removing and Installing Ink Cartridges” on page 15).

■ Clean the print head (& “Cleaning the

print head” on page 18).

■ Align the print head (& “Aligning the

Print Head” on page 19).

■ To clean the inside of the printer, make a

copy without placing a document on the document table.

■ Load and eject dry paper several times.

See your online User's Guide.

■ Use only paper recommended by Epson

and genuine Epson cartridges.

■ Clean the document table. See your online

User's Guide.

Your printout is faint or has gaps.

■ Clean the print head (& “Cleaning the

print head” on page 18).

■ If you notice jagged vertical lines, you

may need to align the print head (& “Aligning the Print Head” on page 19).

■ The ink cartridges may be old or low on

ink. Replace an ink cartridge (& “Removing and Installing Ink Cartridges” on page 15).

■ Make sure you loaded the right paper and

selected the correct setting for it on the LCD screen.

■ If your paper runs out, replace it as soon

as possible. If the printer is left without paper for a long period of time, the colors of your next copy or print job may be incorrect.

Your printout is too dark.

■ If you are copying, press x Menu and

adjust the Density.

The image size or position is incorrect.

■ Make sure you loaded the right paper and

selected the correct setting for it on the LCD screen.

■ Make sure the original is placed correctly

on the document table (& “Placing Originals on the Document Table” on page 8).

■ Clean the document table. See your online

User's Guide.

22 Solving Problems

Page 23

Scan quality problems

Only part of the photo is scanned.

■ The printer has non-readable areas at the

edges. Move the photo away from the edges slightly.

The file size is too big.

■ Try changing the quality settings.

For more solutions

If you cannot solve the problem using the troubleshooting, contact customer support services for assistance. You can find customer support information for your area in your online User's Guide or warranty card. If it is not listed there, contact the dealer where you purchased your printer.

English

Solving Problems 23

Page 24

Summary of Panel Settings

Copy Mode

Menu Setting Item Description

Copies 1 to 99 -

Color/B&W Color, B & W -

Layout With Border Copies your original with a standard 3-mm margin.

Borderless Copies your photo all the way to the edges of the paper.

Note:

Your image is slightly enlarged and cropped to fill the sheet of paper. Print quality may decline in the top and bottom areas of the printout, or the area may be smeared when printing.

Print settings for Copy mode

Menu Setting Item Description

Zoom Actual, Auto Fit Page Select Actual to print your photo at its original size.

Select Auto Fit Page for borderless printing and resizing the image to fit various common paper sizes. You can also resize the original to a specific scale using Copies + or -.

Paper Type Plain Paper, Matte,

Prem. Glossy, Ultra Glossy, Photo Paper

Paper Size 10 x 15 cm, 13 x 18 cm, A4-

24 Summary of Panel Settings

Page 25

Menu Setting Item Description

Quality Draft, Standard, Best -

Density -4 to +4 -

Expansion Standard, Mid., Min. Select the amount the image is expanded when you

select Borderless. Standard: The image is slightly enlarged and cropped to

fill the sheet of paper.

Mid.: Margins might be printed. (Low expansion rate.) Min.: Margins might be printed. (Lowest expansion rate.)

Memory Card Mode

English

Setting Item Description

View and Print Photos Prints only the photos that you choose.

Print All Photos Prints all the photos on your memory card.

Print by Date Prints photos by the date they ware taken.

Print Index Sheet Prints thumbnails of the photos on your memory card and lets you select

which ones you want to print.

Slide Show Displays all photos on your memory card as a slide show and prints

photos that you choose.

Print settings for Memory Card mode

Menu Setting Item Description

Paper Type Prem. Glossy, Ultra

Glossy, Photo Paper, Plain Paper, Matte

Summary of Panel Settings 25

Page 26

Menu Setting Item Description

Paper Size 10 x 15 cm, 13 x 18 cm,

16:9 wide, A4

Layout Borderless Prints your photo all the way to the edges of the paper.

Note:

Your image is slightly enlarged and cropped to fill the sheet of paper. Print quality may decline in the top and bottom areas of the printout, or the area may be smeared when printing.

With Border Prints your photo with a white margin at the edge.

Quality Standard, Best -

Date None, yyyy.mm.dd,

mmm.dd.yyyy, dd.mmm.yyyy

Bidirectional On, Off Select On to increase the print speed. Select Off to

Expansion Standard, Mid., Min. Select the amount the image is expanded when you

Prints the date your photo was taken.

improve the print quality (but your photos print more slowly).

select Borderless. Standard: The image is slightly enlarged and cropped to

fill the sheet of paper.

Mid.: Margins might be printed. (Low expansion rate.) Min.: Margins might be printed. (Lowest expansion rate.)

Photo Print Mode

Print settings for Photo Print mode

Color Restoration Setting

Setting Item Description

Restoration Select On to restore

faded photo.

26 Summary of Panel Settings

Page 27

Menu Setting Item Description

Paper Type Prem. Glossy, Ultra

Glossy, Photo Paper, Matte

Paper Size 10 x 15 cm, 13 x 18 cm, A4-

Layout Borderless Copies your photo all the way to the edges of the paper.

Note:

Your image is slightly enlarged and cropped to fill the sheet of paper. Print quality may decline in the top and bottom areas of the printout, or the area may be smeared when printing.

With Border Copies your original with a standard 3-mm margin.

Quality Standard -

Expansion Standard, Mid., Min. Select the amount the image is expanded when you

select Borderless. Standard: The image is slightly enlarged and cropped to

fill the sheet of paper.

Mid.: Margins might be printed. (Low expansion rate.) Min.: Margins might be printed. (Lowest expansion rate.)

English

Setup Mode

Ink Levels Check the ink cartridge status.

Maintenance Nozzle Check Print a nozzle check pattern to check the

condition of the print head.

Head Cleaning Clean the print head to improve the condition of

the print head.

LCD Brightness -10 to +10

Head Alignment Adjust the alignment of the print head.

Change Ink Cartridge Change ink cartridges before they are expended.

Language English, French, German, Italian, Spanish,

Portuguese, Dutch, Russian

Display Format 1up with Info, 1up without Info, 9up

PictBridge Setup Set the print settings when printing with a PictBridge device.

Restore Default Settings Reset the LCD panel settings to the factory default settings.

Summary of Panel Settings 27

Page 28

Supply Ink Cartridges

Printer Name Black Cyan Magenta Yellow

Stylus CX8300 Series

T0731

T0731H

T0711

Stylus DX8400 Series

Available ink cartridge sizes vary by location.

T0711H

T0732 T0733 T0734

T0712 T0713 T0714

Printed in XXXXXX XX.XX-XX XXX