Epson Stylus CX5200 Product Support Bulletin

EPSON PRODUCT SUPPORT BULLETIN

Date: PSB #: Reference: Product(s):

Subject:

This bulletin was created to inform you of issues that can occur when using Smart Panel 3.0xA and 3.10A on Mac OS 10.3 or later. Smart Panel 3.0xA (3.0A/3.00A/3.01A) is bundled with all scanner products listed above except the Stylus CX6400 and Stylus Photo RX500. These two products come with Smart Panel 3.10A.

Description of Issue:

Certain tools on the Smart Panel user interface may not work properly. When launching and/or scanning from certain applets (programs) in Smart Panel, the program may experience unexpected behavior and/or generate an error message and fail. In some cases the applet cannot launch. The following functions and applets are affected:

2/2/2004 PSB.2004.02.008 TE03-379 Rev. A Perfection 1670/2400/3170/3200 Series Scanners & Stylus CX3200/5200/5400/6400/Stylus Photo RX500 All-in-One Products Smart Panel Compatibility on Mac OS 10.3

• On the Smart Panel main user interface, the Target Applet (Scan button assignment) window (lower left) may not function or display.

• On the Smart Panel main user interface, the Active Device (model selection) window (lower right) may not function or display.

• On the Smart Panel main user interface, the Palette Interface selection tool (bottom center) may not function or display.

• Reprint Photos—Error during launch: Unexpected error 109

• Scan and Save—you are unable to select a file type in the File Format field in the

Save File Assistant window.

• Copy (Center) utility--Error during launch: This application has unexpectedly quit.

• Copy to Fax (available on All-in-One products)--Error during launch: This

application has unexpectedly quit.

• Edit Text—Epson Scan may hang when scanning from Full Auto Mode.

• View and Create (3.10A)—no known issues

• Scan to Application—Error during launch: Epson Scan cannot be started. Program

may also hang when trying to open a scanned image in the View Images Assistant window

Originator:

Authorization:

Total Pages:

/DS

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• Scan to Email-- Error during launch: Epson Scan cannot be started. Program may also hang when trying to open a scanned image in the View Images Assistant window

• Business Card (3.0xA)—Error when attempting to scan: The application has unexpectedly quit.

• Epson Photo Site--Error during launch: Epson Scan cannot be started. Program may also hang when trying to open a scanned image in the View Images Assistant window.

Resolution:

Epson has released patches that fix the issues listed above. The patch files are available for download from the Epson website.

Action: Go to www.epson.com. Click on Drivers and Downloads. Select your product model. On the Downloads page select the patch files. Follow the on-screen prompts to install the files. The names of the patch files are as follows:

Copy (Center) utility patch for Smart Panel 3.0xA and 3.10A: Download epson11002.sea.hqx

Business Card patch for Smart Panel 3.0xA: Download epson10974.sea.hqx

Smart Panel 3.0xA patch: Download epson10972.sea.hqx

Smart Panel 3.10A patch (for Stylus CX6400 and Photo RX500 only): Download epson10973.sea.hqx

Important Note: The patches have been tested to work on Mac OS 10.3 and 10.3.1. Mac OS

10.3.2 was released after these patches were posted so they only support OS 10.3 and 10.3.1. If you continue to have functionality issues after installing the patches, make sure you have installed the latest Epson Scan Twain drivers. Check the Epson website for the most current versions.

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EPSON PRODUCT SUPPORT BULLETIN

Date: PSB #:

Reference: Product(s):

Subject:

This bulletin was created to inform you of an updated Epson Scan Twain Driver (1.28A) for the following models: Perfection 610/640/1200/1240/1250/1260/1640/ 1650/1660/1670/2400/2450/3170/3200 series scanners, Stylus CX3200/CX5200/CX5400 multi-function devices, Expression 1600/1680/1640XL series scanners.

2/2/2004 PSB.2004.02.004

TE03-389 Rev. A Expression 1600/1680/1640XL Series Scanners; Perfection 610/640/1200/1240/1250/1260/1640/1650/1660/1670/2400/2450/3170/3200 Series Scanners; Stylus CX5200/CX3200/CX5400 All-in-One Products EPSON Scan TWAIN Ver. 1.28 for Mac OS 10.2 to 10.3

Originator:

Authorization:

Total Pages:

/DS

Reason:

The new Epson Scan driver improves functionality when scanning in Mac OS 10.3. See the next section for the list of changes included in the new driver.

Driver Improvements:

• Enables Epson Scan to start when the Scan button is pushed.

• Enables Epson Scan to start even if the volume name (Hard Disk) on the desktop is

only 2 bytes (2 characters) in length.

• Eliminates the error “Epson scan cannot be started”, which occurs when the USB cable is disconnected while Epson scan is loading.

• Corrects lock-up issues when using the Zoom tool in Epson Scan.

• Corrects functionality issues and mouse cursor lock-ups when using the Histogram

Adjustment, Tone Correction and Image Adjustment tools or when clicking on each tool’s Title bar.

• Prevents Epson Scan from unexpectedly quitting when scanning two or more times from PhotoShop with a Perfection 1250 scanner.

• Prevents Epson Scan from locking up when scanning from a Perfection 3200 scanner with a Firewire connection.

• Prevents Epson Scan from unexpectedly quitting when removing the Firewire cable from a Perfection 3200 scanner while Epson Scan is open.

• Prevents the Epson Scan Utility from freezing when using the Perfection 1250 or 1260 scanner.

• Enables Epson Scan to launch properly when scanning from an Expression 1680/ or 1640XL with a Firewire connection.

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Limitations of new driver:

• This driver does not support “Fast User Switching” in OS 10.3. This feature must be turned off before using Epson Scan.

• You may receive an error “Epson Scan cannot be started” when trying to scan from a Perfection 2450 that is connected to a USB 2.0 supported port. To avoid this error, use a Firewire connection or a USB 1.1 only supported port.

• Not all the scanner models on this list support Color Restoration and Dust Removal so these settings may be unavailable in Epson Scan.

• If experiencing unstable operation when scanning from a Perfection 1250 or 1260 scanner, restart your system.

• If the computer goes into “sleep mode” and this setting was enabled in the Apple Menu and you try to switch to a different mode after doing a preview scan in Photoshop, the Epson Scan driver will freeze. This does not happen if the computer goes into “sleep mode” after screen saver has started. To avoid lock-ups, change the scanning mode before the computer goes into “sleep mode” or re-launch Epson Scan after the computer wakes up and then change modes.

• After scanning with the Perfection 1250, if you then close Epson Scan and disconnect the USB cable, a scanner model selection dialog box may appear on the screen. Click “No” and the box closes. You can scan normally afterwards.

Action:

The new driver is available on the Epson web site. Go to www.epson.com and click on Drivers & Downloads. Select your scanner model. On the Downloads page look for TWAIN Driver and Epson Scan Utility v.1.28A in the Macintosh section.

To Install Epson Scan 1.28A:

1. Launch the EPSON Scan Installer and follow the on screen instructions.

2. After the TWAIN has been installed, connect the USB or Firewire interface cable from the scanner to the computer.

To Uninstall Epson Scan 1.28A:

1. Disconnect the USB interface cable from the scanner.

2. Launch the EPSON Scan Installer.

3. Open the drop-down menu where you see “Easy Install” and select “Uninstall”.

4. Click the Uninstall button.

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EPSON

RODUCT SUPPORT BULLETIN

Date: PSB # Reference: Product(s):

05/01/2003 PSB.2003.05.004 TE02-629 Rev.A

Originator:

Authorization:

Total Pages:

Perfection 1260/1660 Photo/2400 Photo/3200 Photo/Stylus CX3200/5200

JD 2

Series

Subject:

This bulletin was created to inform you of an issue that can occur when installing Smart Panel 2.5A or 2.6A on a computer running Windows XP (Home or Professional) with Service Pack 1 Critical Updates. ESP 2.5A is bundled with the Perfect ion 1260/ 1660 and 2400 ser ies scanner s. ESP 2.6A is bundled with the Perfection 3200 series and Stylus CX3200/5200 all-in- one pr oduct s

Description:

If Service Pack 1 and the Critical Updat es ar e already installed on your PC, once you begin the Smart Panel installation, the installer for each applet will return an error. Refer to the examples in red.

Launch Scan to PIM installer error -2147024891, can’t install scan to PIM file Launch Scan to Web installer error -2147024891, can’t install scan to Web file Launch Scan to Photo Print installer error -2147024891, can't install Photo Print file Launch Scan to PIM installer error -2147024891, can't install scan to PIM file

Smart Panel Installation on Windows XP with Service Pack 1

and

the

During the installation the applet installer may also return additional error messages. See examples in red.

cannot launch d:\installers\epweb\american\setup.inx cannot launch d:\installers\ecopy\american\disk1\setup.inx.

Solution:

1) Navigate to Add/Remove Programs in Control Panel. Remove Smart Panel and all of the following listed applications:

a. Epson Twain 5 b. Scan to Web c. PhotoPrint d. Epson Copy utility e. Arcsoft PhotoImpression

Note:

If any of the programs cannot be removed properly, then skip to the next step.

2) Find and remove all Smart Panel and Twain related files or folders. They are located in the following folders:

a. epfb5 (default folder) located in C:\Windows\twain_32 b. epson (default folder) located in C:\Program Files\

Note

Web and Smart Panel.

Open the Epson folder and remove only these folders: Convert, Copy Utility, Photo Print, ScanTo

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