All rights reserved. No part of this publication may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying,
recording, or otherwise, without the prior written permission of Seiko Epson Corporation.
No patent liability is assumed with respect to the use of the information contained herein.
Neither is any liability assumed for damages resulting from the use of the information
contained herein.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this
product or third parties for damages, losses, costs, or expenses incurred by purchaser or
third parties as a result of: accident, misuse, or abuse of this product or unauthorized
modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to
strictly comply with Seiko Epson Corporation’s operating and maintenance instructions.
Seiko Epson Corporation shall not be liable against any damages or problems arising from
the use of any options or any consumable products other than those designated as
Origin al EPSON Products or EP SON App r oved Products by Seiko Epson Corporation.
EPSON, EPSON Stylus, and EPSON ESC/P are registered trademarks and
EPSON ESC/P 2 is a trademark of Seiko Epson Corporation.
EPSON Connection is a service mark of Epson America, Inc.
Windows printer driver copyright Software 2000 Ltd Oxford, England. Portions copyright
Seiko Epson Corporation.
General Notice: Other product names used herein are for identification purposes only and
may be trademarks of their respective owners. EPSON disclaims any and all rights in
those marks.
The Energy Star emblem does not represent EPA endorsement of any product or service.
Printed on recycled paper with at least 10% post-consumer content
FCC Compliance Statement
For United States Users
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and , if not installed
and used in accordance with the instructions, may cause harmful interference to radio or
television reception. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause interference to radio and television
reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures.
❑ Reorient or relocate the receiving antenna.
❑ Increase the separation between the equipment and receiver.
❑ Connect the equipment into an outlet on a circuit different from that to which the
receiver is co nne cted.
❑ Consult the dealer or an experienced radio/TV technician for help.
WARNING
The connection of a non-shielded equipment interface cable to this equipment will
invalidate the FCC Certification of this device and may cause interference levels which
exceed the limits established by the FCC for this equipment. It is the responsibility of the
user to obtain and use a shielded equipment interface cable with this device. If this
equipment has more than one interface connector, do not leave cables connected to unused
interfaces. Changes or modifications not expressly approved by the manufacturer could
void the user’s authority to operate the equipment.
For Canadian Users
This digital apparatus does not exceed the Class B limits for radio noise emissions from
digital apparatus as set out in the radio interference regulations of the Canadian
Department of Communications.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites
applicables aux appare ils numé riques de Classe B prescrites dans le règlement s ur le
brouillage radioélectrique édicté par le Ministère des Communications du Canada.
Characters Available with ESC (^ Command . . . . . . . . . B-9
Technical Specifications
Commands and Character Tables
Glossary
Index
iv
Printer Parts
control panel
output tray
extension
paper thickness
lever
notch
sheet feeder
paper support
printer cover
notch
output tray
serial interface
connector
power switch
thickness
adjustment
lever
parallel interface
connector
ink cartridge clamps
Introduction
This manual contains general operating and maintenance
instructions for your EPSON
troubleshooting guidelines and technical specifications. For
instructions on setting up your printer and using the
®
Microsoft
see the appropriate Setup and Software Guide.
Note:
After you install the driver, check the ReadMe icon in the EPSON
group in Windows or on the Macintosh hard disk for the latest
information about your printer and software.
Your printer supports a wide variety of settings that give you
the flexibility to improve print quality or speed up printing.
Using the printer driver software (described in the Setu p andSoftware Guide), you can control settings such as document
type, printing mode, and halftoning to produce just the right
effects in your printed documents.
Windows® or Apple® Macintosh® printe r driver,
®
Stylus® COLOR II, as well as
To make your job easy, both the Windows and Macintosh
printer drivers include an option that analyzes the elements on
a page to be printed and automatically adjusts the driver
settin gs so your printed re sults are appropri ate fo r the image
type. See the Setup and Software Guide for complete instructions
on using the driver and for color print samples of the kinds of
output the printer can produce.
Energy Star Compliance
As an Energy Star Partner, EPSON has determined
that this product meets the Energy Star guidelines
for energy efficiency.
Introduction
1
The EPA estimates that if all desktop computers, printers, and
other peripheral devices met Energy Star standards, energy
cost savings would exceed $1 billion annually and carbon
dioxide emissions would be reduced by 20 million tons.
All of EPSON’s ink jet printers conform to Energy Star
standards.
Energy-saving Tips
Here are a few tips you can use to be even more energy-wise:
❑If your monitor isn’t Energy Star compliant, turn it off
when you ’re not using it.
❑Turn off your computer, printer, and monitor each day
when you are done using them.
❑Use the print preview option in your software before you
print something so you can catch errors before you commit
them to paper.
❑If you have an electronic mail system available to you, send
E-mail rather than memos. Not only is this faster, but you’ll
save paper and storage space too.
How to Use This Manual
After you have set up the printer as described in the Setup and
Software Guide, refer to this manual for the following
information:
Chapter 1, “P aper Handling,” explains how to select the right
paper for your print job and load special paper and other
media in your printer.
Introduction
2
Chapter 2, “Controlling the Printer,” provides instructions for
managing the printer’s operation through its control panel. It
also explains how to access the printer’s Default setting mode.
Chapter 3, “Maintenance,” contains instructions for cleaning
the print heads, replacing the ink cartridges, cleaning and
transporting the printer, and calibrating the printer from DOS.
Chapter 4, “Troubleshooting,” contains troubleshooting
guidelines for any print quality and printer operation problems
you may have.
Append ix A, “Technical Specifications,” gives the
specifications for the Stylus COLOR II printer.
Append ix B, “Commands and Character Tabl es,” lists the
EPSON ESC/P 2
and IBM® X24/X24E emulation commands
supported by the printer and shows the printer’s built-in
character tables.
A Glossary and Index are provided at the end of the manual.
Where to Get Help
If you purchased your printer in the United States or Canada
and you need technical assistance you can call an EPSON Color
Specialist at (800) 788-0343.
EPSON also provides customer support and service through a
network of Authorized EPSON Customer Care Centers and
provides the following services when you dial (800) 922-8911:
❑EPSON technical information library fax service
❑Product literature on current and new products
❑Assistance in locating your nearest Authorized EPSON
Reseller or Customer Care Center
Introduction
3
❑Technical information on the installation, configuration,
and operation of EPSON products
❑Customer relations.
You can purchase ink cartridges, paper, parts, printed manuals,
and accessories for EPSON products from EPSON Accessories
at (800) 873-7766 (U.S. sales). In Canada, call (800) BUY-EPSON
for sales locations.
If you purchased your printer outside the United States or
Canada, contact your EPSON dealer or the marketing location
nearest you for customer support and service.
If you need help with any software program you are using,
see that program’s documentation for technical support
information.
Electronic Support Services
If you have a modem, the fastest way to access helpful tips,
specifications, drivers, application notes, DIP switch or jumper
settings, and bulletins for EPSON products is through the
online services below.
Worl d Wide Web
If you are connected to the Internet and have a Web browser,
you can access EPSON’s World Wide Web site at
http://www.epson.com. EPSON’s home page links users to
What’s New, EPSON Products, EPSON Connection,
Info and EPSON Contacts. Link to the EPSON Connection for
the latest drivers and FAQs (Frequently Asked Questions) and
the EPSON Chat area. To get in touch with EPSON around the
world, EPSON Contacts includes Contact Information for local
EPSON subsidiaries.
SM
Corporate
Introduction
4
EPSON Bulletin Board Service
You can call the EPSON Bulletin Board Service (BBS) at
(310) 782-4531. No membership is required. Make sure your
communications software is set to 8 data bits with 1 stop bit,
no parity bit, and a modem speed of 28.8 Kbps or less. See the
documentation that came with your communications software
for more information.
CompuServe online support
CompuServe® members can call the Epson America Forum on
CompuServe. If you are already a member, simply type
GO EPSON at the menu prompt to reach the Forum.
If you are not currently a member, you are eligible for a free
introductory membership as an owner of an EPSON product.
This membership entitles you to:
❑An introductory credit on CompuServe
❑Your own user ID and password
❑A complimentary subscription to CompuServe Magazine,
CompuServe’s monthly publication.
To take advantage of this offer, call (800) 848-8199 in the United
States and Canada and ask for representative #529. In other
countries, call the following U.S. telephone number:
(614) 529-1611, or your local CompuServe access number.
Introduction
5
Import ant Safety In s t ructi ons
Before using your printer, read the following safety
instructions to make sure you use the printer safely and
effectively.
❑Turn off and unplug the printer before cleaning. Clean with
a damp cloth only. Do not spill liquid on the printer.
❑Do not place the printer on an unstable surface or near a
radiator or heat register.
❑Do not block or cover the openings in the printer’s cabinet
or insert objects through the slots.
❑Use only the type of power source indicated on the
printer’s label.
❑Connect all equipment to properly grounded power
outlets. Avoid using outlets on the same circuit as
photocopiers or air control systems that regularly switch
on and off.
❑Do not let the power cord become damaged or frayed.
❑If you use an extension cord with the printer, make sure the
total ampere rating of the devices plugged into the
extension cord does not exceed the cord’s ampere rating.
Also, make sure the total of all devices plugged into the
wall outlet does not exceed 15 amperes.
❑Except as specifically explained in this Reference Guide, do
not attempt to service the printer yourself.
❑Unplug the printer and refer servicing to qualified service
personnel under the following conditions:
If the power cord or plug is damaged; if liquid has entered
the printer; if the printer has been dropped or the cabinet
damaged; if the printer does not operate normally or
exhibits a distinct change in performance. Adjust only those
controls that are covered by the operating instructio ns.
Introduction
6
Cha pter 1
Paper Handling
Choosing Paper and Other Media . . . . . . . . . . . . . . . . . 1-2
Setting the Paper Thickness and Adjustment Levers . . . . . . 1-3
Setting the Paper Thickness Lever . . . . . . . . . . . . . . 1-3
Setting the Thickness Adjustment Lever . . . . . . . . . . . 1-4
Read this chapter for information about choosing the best
paper or other media for your printing needs and for
instructions on loading them in your printer.
Choosing Paper and Other Media
You can use most plain paper with your printer and achieve
good results. Coated papers give you better results because
they reduce the amount of ink that is absorbed. However, if the
coated paper does not absorb enough ink, the ink can smear.
To ensure the best results, EPSON provides special papers and
transparencies that are formulated for the inks used in EPSON
ink jet printers. These papers include the following:
❑EPSON special coated paper for 360 dpi. Use this paper for
best results when printing at 360 dpi.
❑EPSON special coated paper for 720 dpi. Use this paper for
best results when printing at 720 dpi. Five sample sheets
are included with the printer.
❑EPSON high-quality glossy paper. Use this paper with
720 dpi to produce camera-ready composites. When
printing on glossy paper, use only EPSON high-quality
glossy paper.
❑EPSON transparency film. When printing transparencies,
use only EPSON transparencies. For best results, use
transparencies within six months of opening the package.
Do not use 720 dpi when printing transparencies.
To order EPSON papers and transparencies, contact your
dealer or call EPSON Accessories at (800) 873-7766 (U.S. only).
In Canada, call (800) BUY-EPSON for sal es loca tions.
Before you start printing, you should check the paper thickness
and adjustment levers to make sure they are set correctly for
the type of paper or other media you are loading.
Caution:
c
Before you change the lever settings, make sure there is no
paper in the paper path and that printing is paused. To do this,
press the
Pause
button or turn off the printer.
Setting the Paper Thickness Lever
The paper thickness lever on the right side of the sheet feeder
has two settings: plain paper and thick paper. Set the lever to
the position that best suits the paper or other media you plan
to use, as shown in the following table and illustration.
Paper typePaper thickness lever position
Stand ar d pap e rPlain paper
Transparency filmPlain paper
Envelopes or labelsThick paper
Paper Handling
1-3
Setting the Thickness Adjustment Lever
Use the table below to set the thickness adjustment l ever for
your media type.
thick paper
setting
plain paper
setting
Paper typeThickness adjustment lever position
Standard paper0
Transparency film0
Envelopes or labels+
Previously smeared documents+
If a document is smeared, set the thickness adjustment lever to
the + position (regardless of the paper type) and print it again.
To access the lever, open the printer cover; the lever is in the
left back corner, as shown in the following illustration.
1-4
Paper Handling
thickness
adjustment
lever
Loading Plain Paper
The following procedure explains how to load plain bond
paper. For instructions on loading coated or glossy paper,
envelopes, and transparencies, see page 1-7.
You can load up to 100 sheets of plain paper. For paper
specifications, see Appendix A.
Always load plain paper with the printable surface facing
upward. The printable surface is marked with an arrow on
most plain paper packaging.
Note:
You can use these instructions for printing on labels; however, be
sure to set the paper thickness lever to the Thick paper position and
the thickness adjustment lever to the + position. Also make sure no
labels are curled or peeling away from the backing when you load
them.
Paper Handling
1-5
1.Lower the o utput tray at the front of the printer. Then slide
out the extension.
1
2
2.Slide the left edge guide on the sheet feeder to the left as
far as it will go.
3.Fan a stack of paper; then tap it on a flat surface to even the
1-6
edges.
Paper Handling
4.Load the stack of paper, printable side up, so that its right
edge is firmly against the right side of the sheet feeder. (Do
not load pape r above the arrow printed o n the inside o f the
left edge guide on the sheet feeder.) Then slide the left edge
guide against the left edge of the paper.
5.Change the Media Type and other printer driver settings so
they are appropriate for the paper or labels you loaded. For
instructions see your
select Plain paper as your Media Type.)
Setup and Software Guide
. (For labels
Loading Special Paper s and Other Media
When using special coated paper, glossy paper, transparencies,
or envelopes, keep the following in mind:
❑Use special coated paper and glossy paper within one year
of purchase. Use transparencies within six months.
❑Do not touch the printable surface of the paper; hold the
sheets by their edges. The moisture and oils on your hands
can reduce print quality.
Paper Handling
1-7
❑After printing on high-quality glossy paper or
transparencies, remove each sheet from the output tray
immediately. Make sure each sheet is dry before stacking.
❑You can print on sheets of labels in your printer; just follow
the instructions for loading plain paper on page 1-5.
❑Return unused sheets and envelopes to their original package
as soon as possible after you finish printing. Unfavorable
storage conditions—especially high temperature, humidity,
and direct sunlight—can damage the media.
❑Follow any other special loading procedures included in
the rest of this section.
Loading Special Papers and Transparencies
The following procedure explains how to load coated papers,
glossy paper, and transparencies. You can load up to the
following number of sheets in the sheet feeder:
❑70 sheets of special coated paper
Note:
If you load legal-size special coated pap er for 720 dpi, do not load
it more than halfway to the arrow on the left edge guide of the
sheet feeder.
❑50 sheets of transparency film with one sheet of plain paper
beneath the last transparency in the stack
❑30 sheets of high-quality glossy paper with a sheet of plain
paper beneath the last sheet in the stack; to avoid printing
on the plain paper, print your document one page at a time.
If you load a single sheet of glossy paper, place a sheet of
plain paper beneath it and print one page at a time.
1-8
Paper Handling
Note:
If you load multiple sheets of glossy paper, the minimum top
margin is 1.2 inches (30 mm). To print with a smaller top
margin, load and print glossy paper one sheet at a time.
Follow these steps to load special paper or transparency film:
1.Lower the output tray at the front of the printer and slide
out the extension.
1
2
2.Slide the left edge guide on the sheet feeder to the left as far
as it will go.
Paper Handling
1-9
3.Prepare the paper or transparency film as described on the
previous page.
4.If you are loading a s tack of paper or transparencies, fan the
stack and then tap it on a flat surface to even the edges.
5.Before you load paper, make sure the printable surface faces
up. For coated papers, the printable side is whiter than the
other side. For glossy paper and transparencies, the
printable side is face up when the cut corner is positioned
as shown in the illustration below.
6.Change the Media Type and other printer driver settings so
they are appropriate for the paper or transparency film you
loaded. (For instructions, see your
Loadin g En ve lo pe s
For detailed specifications on the thickness and weight of the
envelopes you can load, see Appendix A. Do not use envelopes
that are curled or folded, or ones that are too thin; they may
curl during printing. Also, do not choose 720 dpi resolution for
envelope printing.
1-10
Paper Handling
Setup and Software Guide
.)
Follow the se step s to load envelopes:
1.Make sure you set the paper thickness and thickness
adjustment levers to the correct positions for envelope
printing, as described on page 1-3.
2.You can load up to 10 envelopes in the sheet feeder with the
printable side facing up as shown.
3.Adjust the left edge guide so the envelopes feed straight into
the paper path.
4.Change the Media Type and other printer driver settings
so they are appropriate for the envelopes you loaded. (For
instructions, see your
Setup and Software Guide
.)
Paper Handling
1-11
Cha pter 2
Controlling the Printer
Using the Printer’s Control Panel . . . . . . . . . . . . . . . . . 2-2
This chapter explains how to control the printer using the
control panel. It also describes the additional printer functions
you can perform using the Default setting mode.
Using the Printer’s Control Panel
The printer’s control panel contains lights for displaying the
printer status and buttons for controlling certain functions, as
described in this section.
Since most printer settings can be controlled from your
software, you do not often need to use the control panel.
Norma lly you need to use it onl y to do the following:
❑Clean the black or color print heads
❑Replace the ink cartridges
❑Pause the printer temporarily
❑Turn on economy or condensed mode
❑Change the prin ter’s default setti ngs
❑Reset the printer.
2-2
Controlling the Printer
Lights
Power
Data
Ink Out
Ink Out
On when the printer is on.
Flashes when data is being received by the printer.
On when data remains in printer memory or when
printing a self test or demonstration page.
OFlashes when the black ink cartridge is low on ink.
On when the black ink cartridge is empty or not
installed. The printer will not work if the black ink
cartridge is empty or not installed.
NNNFlashes when the color ink cartridge is low on ink.
On when the color ink cartridge is empty or not
installed. The printer will not work if the color ink
cartridge is not installed.
If color ink runs out while you’re printing, the
printer stops. You can continue to print with the
black ink cartridge by switching to monochrome
printing. To do thi s, turn off the printer, turn it on
again, and resend your print job.
Paper Out
Economy
Condensed
On when the printer runs out of paper. Flashes
rapidly if there is a paper jam.
On when economy printing mode is selected. In
economy mode the printer uses less ink by printing
fewer dots per character. It also makes black printing
appear gray. Use this mode for rough drafts of text
only that are printed from DOS applicati ons.
On when condensed mode is selected. The printer
prints selected fonts at 60% of their width so more
characters fit on a page. (Software can override this
setting.)
Controlling the Printer
2-3
Pause
Print Mode
Buttons
In addition to the button functions explained below, you can
perform additional functions using certain button combinations
and power-on sequences, as described on page 2-5.
Alt
On when printing is paused and flashes when you
clean the print heads or replace ink cartridges. The
Pause
turn off the printer when the
See
light also flashes when an error occurs. Never
light is flashing.
Print Mode
Pause
in the next section.
Used alone or in combination with other buttons to
reset the printer, clean the print heads, or replace the
ink cartridges; see the next section for more
information.
Pause
(or
Reset
)
Stops printing temporarily. Press it again to resume.
Economy/Condensed
Selects economy or condensed mode as indicated by
the
Economy
button only if you print from a DOS application.
(or
Cleaning
and
O)
Condensed
lights. Use this
2-4
Controlling the Printer
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