Epson Stylus Color 440 Setup Guide

Impor tant Safety In st r u c t io ns . . . . . 1
Warnings, Cautions, and Notes . . . . . 4
A Few Precautio n s . . . . . 2
Setting Up Your Printer . . . . .5
System Requirements . . . . . 5
Printer Parts and Functions . . . . . 6
Attach ing the P a per Su pp ort . . . . . 8
Connecting the Pri nter to Your PC . . . . 14
Installing the Printer Software . . . . 15
Plugging in the Printer . . . . . 8
Installing the Ink Cartridges . . . . . 9
Loading Paper . . . . 18
Printing Your First Page . . . . 20
Replacing Ink Cartridges . . . .22
Maintenance . . . .27
Checking the Print Head Nozzles . . . . 27
Cleaning the Print Head . . . . 28
Aligning the Print Head . . . . 30
Troubleshooting . . . .31
Error Indicators . . . . 31
Where to Get Help . . . . 33
Options and Consumable Products . . . .39
4008994 xx-00
Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . .1
A Few Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Warnings, Cautions, and Notes . . . . . . . . . . . . . . . . . . . . . . .4
Setting Up Your Printer . . . . . . . . . . . . . . . . . . . . . . . .5
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Printer Parts and Functions . . . . . . . . . . . . . . . . . . . . . . . . . .6
Attaching the Paper Support . . . . . . . . . . . . . . . . . . . . . . . . .8
Plugging in the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Installing the Ink Cartridges . . . . . . . . . . . . . . . . . . . . . . . . .9
Connecting the Printer to Your PC . . . . . . . . . . . . . . . . . . . .14
Installing the Printer Software . . . . . . . . . . . . . . . . . . . . . . . .15
Loading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Printing Your First Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Replacing Ink Cartridges . . . . . . . . . . . . . . . . . . . . .22
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Checking the Print Head Nozzles . . . . . . . . . . . . . . . . . . . . .27
Cleaning the Print Head . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Aligning the Print Head . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Error Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Where to Get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Options and Consumable Products . . . . . . . . . . . . .39
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of SEIKO EPSON CORPORATION. The information contained herein is designed only for use with this EPSON printer. EPSON is not responsible for any use of this information as applied to other printers.
Neither SEIKO EPSON CORPORATION nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with SEIKO EPSON CORPORATION's operating and maintenance instructions.
SEIKO EPSON CORPORATION shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original EPSON Products or EPSON Approved Products by SEIKO EPSON CORPORATION.
SEIKO EPSON CORPORATION shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than EPSON Approved Products by SEIKO EPSON CORPORATION.
EPSON and EPSON ESC/P are registered trademarks and EPSON ESC/P Raster and EPSON Stylus are trademarks of SEIKO EPSON CORPORATION.
Microsoft and Windows are registered trademarks of Microsoft Corporation.
General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. EPSON disclaims any and all rights in those marks.
Copyright © 1998 by SEIKO EPSON CORPORATION, Nagano, Japan.

Safety Instructions

Important Safety Instructions
Read all of these instructions before using your printer. Also be sure to follow all warnings and i nstructions ma rked on the printer.
Do not block or cover the openings in the printer’s cabinet. Do not insert objects through the sl ots. Take care not to s p ill
liquid on the printer.
Use only the type of power source indicated on the printer ’s
label.
Connect all equipment to properly grounded power outlets.
Avoid using outlet s on t he sam e circ uit as photocopier s or air control systems that regularly switch on and off.
Avoid electrical outlets controlled by wall switches or
automa tic timers.
Keep the ent ire computer system away f rom potential sources
of electromagnetic interference, such as loudspeakers or the base units of cordless telephones.
Do not use a damaged or frayed power cord. If you use an extension cord with the printe r, make sure the
total ampere rating of the devices plugged into the extension cord does not exceed the cord’s ampere rating. Also, make sure the total ampere rating of all device s pl ugged into the wall outlet does not exceed the wall outlet’s ampere rating.
Do not attemp t to service the printer yo urself.
1
Unplug the print e r and refer se rvicing to qualified service
personnel under the following conditions:
The power cord or plug is damaged; liquid has entered the printer; the printer has been dropped or the cabinet damaged; the printer does not operate normally or exhibits a distinct change in performa nce.
If you plan to use the printer in Ge rmany, observe the
following:
To provide adequate short-circuit protection and over­current pro tection f or this prin ter, the buil ding insta llation must be protected by a 16 Amp circuit breaker.
Bei Anschluß des Druc ke rs an die Stromversorgu ng muß sichergestellt werden, daß die Gebäudeinstallati on mit einem 16 A-Überstromschalter abgesichert ist.
A Few Precautions
When using the printer
Do not put your ha nd inside the printer or touch the i nk
cartridg e s during printing.
Do not move th e print head by hand; otherwise you may
damage th e printer.
Always turn the printer off using the
this button is pressed, the goes off. Do not unpl ug the printer or turn off t he power to the outlet until the
Before transporting the printer, make sure the print head is in
the home ( far right) position and the ink ca rtridges are in place.
P power l ig ht stops flash ing.
P power l ig ht flashes briefly then
2
P power button. When
When handling the ink cartridges
Keep ink cartr id ges out of the reach of chi ldren. If ink g ets on you r ski n, wash it off with soap and water . If it
gets in your eyes, flush them immediately with water.
Do not shake an ink cartridge; this can cause leakage. Install the ink cartridge immediately after you remove it from
its package. Leavin g the cartridge unpacked for a long time before use may result in reduce d print quality.
Once you install an ink cartridge, do not open the clamp or
remove the cartridge except to replace it with a new one. The cartridge may become unusable otherwise .
Do not use an ink cartridge beyond the date p rinted on the
cartridge carton. For best results , use up the ink cartridges within six months of installing them.
Do not dismantle the ink cartridges or try to refill them. This
could damage the print head.
When choosing a place for the printer
Place the prin ter on a flat, stable surf ace that is larger than the
printer. The printer will not operate properly if it is tilted or at an angle.
Avoid places subje ct to rapid changes in temperature and
humidi ty. Also k eep it away f rom direct sunlight , strong li ght, or heat sources.
Avoid places subject to shocks and vibrations.
3
Place the printer near a wall outlet where the plug can be
easily unplugged.
Note for French- speaki ng users:
Placez l’imprimante près d’une prise de contacte où la fiche peut être débranchée facile ment.
Warnings, Cautions, and Notes
Warnings
must be followed c arefully to avoid bodil y injury .
w
Cautions
must be observed to avoid damage to your equipment.
c
Notes contain important information and useful tips on the o pera tion of your printer.
4

Setting Up Your Printer

System Requirements

To use your printer, you need Microsoft
Windows
®
95, Windows® 98, or Windows® NT 4.0; a shielded,
®
Windows® 3.1,
twisted-pa ir para llel cab le.
Your computer should also meet the following system requirements:
Minimum system Recommended syste m
i386/25 MHz processor for Windows 3.1 i486/25 MHz for Windows 95 and NT 4.0 i486/66 MHz for Windows 98
16MB RAM 32MB RAM or more for
10MB hard disk space for Windows 95 and 98 20MB for Windows 3.1 and NT 4.0
VGA monitor VGA or better monitor
Pentium or higher process o r
Windows 3.1, 95 and 98 64MB or more for Windows NT 4.0
50MB or more free disk space for Windows 3.1, 95, and 98 100MB or more for Windows NT 4.0
Your computer dealer can help you update your system if it does not meet these requirements.
5
Printer Parts and Functions
paper support
edge guides
shee t fe ed e r
printer cover
output tray
output tray extension
adjust lever
Buttons and lights
6
ink cartridge clamps
Buttons
Button Function
P
Power
E
Load/Eject
R
Cleaning
Lights
Light Status Printer Status
o
P
Turns the printer on and off. Clears the pr inter's memory if pressed twice while the power is on.
Loads or ejects paper if pressed and released wit hin 2 seconds. Resumes printing i f pressed and released afte r a paper out error.
Moves the pri nt head to the in k cart ridg e repl ace men t position if pressed for 3 seconds while the light is flashing or on. Returns the print head to its home position after ink cartridge replacement. Performs print head cleaning if pressed for 3 seconds when the
Printer is on.
B or
A ink out light is off.
B
or
ink out
A
f
o
f
f
o
f
o
o = on,
P S S
B B A A
f = flashing
Receiving data, replacing an ink cartridge, charging ink, or cleaning the print head.
Paper out. Load paper in the s heet feeder; then press the
load/eject button to resume printing.
E
Paper jam. Take all the paper out of the feeder, and reload the paper. If the light continues to flash, turn off the printer and gently pu ll all the p aper out of t he printer.
Ink low. The black ink cartridge is n early empty . Obtain a black ink car tridge (S020187).
Ink out. The black ink cartridge is empty. Replace the black ink cartridge (S020187).
Ink low. The col or ink cartrid ge is nearly empty. Obtain a color ink cartridge (S020191).
Ink out. The color ink cartridge is empty. Replace the color ink cartridge (S020191).
7

Attaching the Paper Support

Insert the paper support into the slots at the re ar of the prin te r.

Plugging in the Printer

1. Make sure that the printer is turned off. It is off when the power but to n protrudes slightly from the surface of the control panel.
2. Check the label o n the back o f the printer to make sure the voltage required by the printer matches that of the electrical outlet you wil l b e plugging it into. Al so, make sure that you have the correct pow er cable for your power s ource.
Caution:
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3. If the power cord is not atta ched to the printer, conne ct it to the AC inlet on the ba ck of the printe r.
4. Plug the power cord into a properly grounded electrical outlet.
8
It is not possible to change the printer's voltage. If the rated voltage and your outlet voltage do not match, contact your dealer for assistance. Do not plug in the power cord.
P

Installing the Ink Cartridges

Before installing the ink car tri dges, note the following.
Warning:
The ink cartridges are self-contained units. Under ordinary use,
w
ink will not leak from a cartridge. If ink does get on your hands, wash them thoroughly with soap and water. If ink gets into your eyes, flush them immed iately with water.
Note:
Do not open the ink cartridge packages until just before you install
them, or the ink may dry up.
Always use new ink cartridges. Reinstalling partially empty ink
cartridges causes the printer to send inacc urate information to the Status Monitor regarding the amount of ink remaining.
Install the ink cartridge s as follows:
1. Lower the output tray; th en open the printer cover.
9
2. Turn on the printer
The print head moves slightly to the left, which is the ink cartridg e install position. T he
and A ink out lights come on.
B
Caution:
c
3. Lift up the in k cartridge clamps.
Do not move the print head by hand. Otherwise you may damage the printer.
.
power light flashes and the
P
10
4. Open the ink cartridge packages. Next, remove only the yellow tape seals f rom each cartridge.
Caution:
c
5. Place the cartridges gentl y into their holders with the labels face-up. The color ink cartridge, which is larger, goes on the right and the black g oes on the l eft. Do not press down on th e cartridges.
Remove the yellow tape seals from the cartridges before
Do not remove the blue portion of the tape seals from the
Do not remove the tape seals from the bottom of the
installing them; otherwise the cartridges may bec om e unusable.
cartridges; otherwise the cartridges may become clogged and cannot print.
cartridges; otherwise, in k will leak.
Note:
Install both ink cartridges. If either of the cartridges is not installed, the printer will not work.
11
6. Press the ink ca rtridge clam ps down u nti l they lock i n pl ace.
Caution:
c
Once you install the ink cartridges, do not open their clamps again until you replace the ink cartridges. Otherwise, the cartridges may become unusable.
7. Press the and begins charging th e in k delivery sys te m.
The ink charging process may take about one minute to complete , during which time the the printer produces a variety of mechanical sounds. These sounds are normal. When the ink delivery system has been charged, the print head returns to its home (far right) position.
c
cleaning button. The printer moves the print head
R
power light flashes and
P
Cauti on:
Never turn off the printer while the
power light is flashing.
P
12
8. Close the printer cover.
Now you are ready to conne ct the printer to your computer. S ee the nex t section.
13

Connecting the Printer to Your PC

To connect the printer to your computer, you need a shielded, twisted-pair parallel cable.
1. Make sure both the printer and computer a re turned off .
2. Plug the cabl e c onnector s ecurely into the printer's interface connector. Then squeeze the wire cl ips together until they lock in place on both sides. If your cable has a ground wire, con nect it to the ground co nnector b elow the interface connector.
3. Plug the other end of the cable into the computer's parallel interface. If ther e i s a ground wir e a t the computer en d of the cable, connect it to the ground connector at the back of the computer.
See the next section for instructions on installing the printer software. You must install the printer software before using your printer.
14

Installing the Printer Software

After connecting the printer to your computer, you need to install the software included on the “Printer Software for EPSON Stylus COLOR 440” CD-ROM shipped with your printer.
Your printer software includ e s: Printer driver
The printer driver is the software that runs, or “drives,” your printer. With it, you can make se ttings such as print quality, speed, media type, and paper size.
Utilities
The Nozzle Check, Head Cleaning, and Print Head Alignment utilities help you keep your printer in top operat ing conditio n.
EPSON Status Monitor 2 (not for Windows 3.1)
The EPSON Status Monitor 2 notifies you of printer errors and displays print er stat us informat ion such as the amount of in k remaining. The Status Monito r also guides you when replacing ink cartridge s.
HIGH QUALITY I MAGES (for Windows 95 and NT 4.0 only)
HIGH QUAL ITY IMAGES a l lows you to qu ic kl y and easily see the kind of high-quality printout available from the EPSON Stylus COLOR 440.
If you are using the floppy disk version of the software, make a backup copy of the EPSON printer software disk before you begin installation. If you wish to make a floppy disk version of the printer so ftware on your CD-ROM, you can use the Driv e r di sk creation utility included on the CD. See “Installing in Windows 95, 98, and NT 4.0” on page 16, or “ Insta lling in Windows 3.1” on page 16.
15
Installing in Windows 95, 98, and NT 4.0
1. Insert the printer software CD shi pped with your printer in the CD-ROM drive. The Installer dialog box appears. (For floppy disk users, insert the disk in a disk drive, then double­click the FD drive icon and double-click the
Setup.exe
icon.)
2. Cli ck
3. When the installation is complete, click
Note:
If the New Hardware Found screen or any other Wiz ard app ears
Installation time varies dependin g o n y our computer.
For information o n opening and using the s oftware, see “Printing Your First Page” on page 20. See also “Using the Printer Softw are” in the online Reference Guide.
If you use your printer on a network with Windows 95, 98, or NT
4.0, see “Network Printing” in the online Reference Guide.
Install
to start the printe r softwar e installation.
when you turn on your computer, click above.
OK
Cancel
.
and follow the steps
Installing in Windows 3.1
Follow these steps to install the software in Windows 3.1:
1. Make su re Windows 3.1 is running and t he Program Manager window is open.
2. Insert the printer software CD shi pped with your printer in the CD-ROM drive. (If you use the floppy disk version, insert it in a disk drive.)
16
3. Choose In the Command Line box, ty pe CD-ROM drive has a drive l etter ot her t han “D”, or if you are using the floppy disk version, substitute the appropriate letter.
Note:
If you wish to make a flop py disk v ersion o f the printer software included on your CD- RO M , type the dialog box that appears, click the button and follow the on-screen instructions.
4. The installation program begins copying the printer software files.
Run
from the File menu. You see the Run dialog box.
D:SETU P
EPSETUP
Driver disk creation utility
and click OK. If the
instead of
SETUP
. In
5. When the installation is complete, click OK to exit the installation program.
The installation program automatically selects this printer as the default printer for Windows applications.
For information on opening and us ing the software, s ee “Print ing Your First Page” on page 20. See also “Using the Printer Software” in the online Reference Guide.
17

Loading Paper

Follow the se steps to load pl ain paper in the printer.
You can also print on ink jet paper, photo-quality glossy film or paper, photo paper, transpar e nci e s, envelopes, index cards, and adhesive sheets. For details on using such media, see “Printing on Special Paper” in the online Reference Guide.
1. Lower the out put t ray an d slide out the exte nsio n. Next , sli de the left edge guide so that the distance between the edge guides is slightly wi der than the width o f your paper.
edge guide
output tray
2. Fan a stack of paper; then tap it on a flat surface to even the edges.
18
3. Load the stack of paper with the printable side up and the right edge of the paper resting a gainst the right side of the sheet feeder. Then slide the left edge guide against the edge of the paper.
printable side up
Note:
Always loa d pap er int o t he sheet feed er sh ort ed ge first.Make sure the paper stack fits under the arrow mark inside the
edge guide.
19

Printing Your First Page

After loading the paper, you are ready to print your first page. In order to check the operation of your prin ter, we reco mmend printing the README file provided with your printer softw are. The README file contains the latest information about your printer so ftware.
Follow these steps to print the README file:
1. Click
2. Click
3. Make sure your printer is s elec ted an d the n clic k
Start
, point to
95, and 98) or
EPSON Stylus COLOR 440 Readme
click Windows 3.1, open t he EPSON program group fr om Program Manager and double-click
Readme
Options
or buttons. The driver settings window appears.
.
Print
on the File menu. The Print dialog box appears.
. You may need to click a combination of these
Programs
EPSON Printers
EPSON Stylus COLO R 440
, point to
(for Windows NT 4.0), and then
Epson
(for Windows
. If you are using
Properties
,
20
4. Click the Media Type box and select the media you loaded in the printer.
Main
tab if necessary, then click anywhere in the
5. Select
6. Make sure the Mode option is set to
7. Click OK at the bottom of the window. You return to the Print
8. Click
While printing, the EPSON Progress Meter (Windows 95, 98, and NT 4.0) or the EPSON Despooler dialog box (Windows 3.1) will appear, showing the printing progress and the status of your printer. For details, see “Checking Printer Status and Managing Print Jobs” in the online Reference Guide.
Congratulations! Your EPSON printer is now fully setup and ready to h e lp you create wonderfu l printouts. Fo r further informat ion about y our printer, s e e the online Reference Guide. For details about the printer software, see online help. To learn more about color printing, se e the online Color Guide.
Color
as the Ink setting.
Automatic
When other settings according to the Media Type and Ink settings you make.
dialog box (or a similar dialog box).
combination of these buttons.
Automatic
Close, OK
is selected, the printer software optimizes
Print
, or
to print. You may need to click a
.
21

Replacing Ink Cartridges

The printer’s indicator lights will inform you when it is time to obtain a replacement i nk cartr idge an d w hen it is t ime to replac e an empty cartridge.
This table describes the status of the lights on your printer and the actions you need to take.
Lights Action
f B
o B
Obtai n a r ep l ac emen t bl ac k in k cartridge (S02018 7) .
Replace the empty black ink cartridge.
f A
o A
o
= on, f = flashing
Caution:
c
Note:
If the ink runs out, you cannot continue printing until you replace it, even though the other in k cart rid g e stil l contains ink.
EPSON recomm ends the use of genuine EPSON ink
cartridges. Other products not manufactured by EPSON may cause damage to your printer not covered by EPSON's warranties.
Leave the old cartridge installed in the printer until you have
obtained a replacem ent. Otherwise, ink remainin g in the print head nozzles may dry out.
Obtain a replacement color ink cartridge (S02019 1).
Replace the empty color ink cartridge.
22
To replace an ink cartridge, follow these steps.
1. Make sure the printer is on. The but not flashing. (Determine which cartridge needs to be replaced as indicated by the
2. Lo wer the output tray at th e front of the printer, the n open the print e r cover.
R
3. Hold down the print head moves left slightly to the cartridge replacement position and the
Caution:
c
Do not move the print hea d b y ha nd . Always use the cleaning button to move it. Otherwise you may damage the printer.
cleaning button for three seconds until the
P
power li g ht begins flashing.
P
power light should be on,
B
black
and
A
color ink out light. )
R
Note:
R
If you press the
A
ink out lights are off, the p rinter starts cleaning the print
and head.
cleaning button for three seco nd s when the
B
23
4. Lift up the clamp that holds the cartridge you want to replace as far as it will go. When you do, the cartridge will rise partly out of the cartridge holder.
The illus tration shows color ink repl acement. T o repl ace black ink, lift up only the smaller clamp on the left.
Caution:
c
5. Lift the cartridge out of the print er and dispose of it properly. Do not take the used cartridge apart or try to refill it.
w
Once you open the ink ca rtridge clamp, the ink cartridge becomes unusable and cannot be reinstalled even if ink remains.
Warning:
If ink gets on your hands, wash them thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water.
24
6. Remove the ink cartridge from its protective bag. Next, remove only the yellow tape seal from the cartrid ge.
Caution:
c
You must remove the yellow tape seal from the cartridge.
Leaving the tape on when you install the cartridge will permanently damage it.
Do not remove the blue portion of the tape seal from the
top of the cartridge; otherwise, the cartridge may become clogged and cannot print.
Do not remove the tape seal from the bottom of the
cartridge; otherwise, in k will leak.
7. Place the ink ca rtridge gently into the cartridge holder with the label on the cartridge face up. Do not press down on the cartridge.
25
8. Press the ink cartridge clamp down until it locks in place.
The illus tration shows color ink repl acement. T o repl ace black ink, press down the smaller clamp on the left.
Caution:
c
9. Press the and begins ch a rgi ng the ink de liv e ry system. This process take about 1 minute to comple te . When the ink charging process is f in is he d, the printer returns the print hea d to its home position and the
c
Once you install th e c art rid ges, do not open their clamps again until you replace the ink cartridges. Otherwise, the cartridges may become unusable.
R
cleani ng button. T he printer moves the prin t head
P
power light stops flashing.
Caution:
P
power light continues to flash while the printer
The performs the ink charging operation. Never turn off the printer while this light is flashing. Doing so can result in incomplete charging of ink.
10. Close the printer cover.
26

Maintenance

Checking the Print Head Nozzles

If you find that the printed image is unexpectedly faint or dots in the printed image are missing, you may be able to solve these problems by checking the print head nozzles.
You can check the print head nozzles f ro m your computer with the Nozzle Check utility in the printer software, or from the printer its e lf by using the printer’s control panel buttons.
Note:
Do not start the Nozzle Ch eck utility while print ing is in progress; otherwise your printout may be marred.
load/eject button and press the
1. Hold down the button to turn on the pri nter. Then release both buttons.
E
P
power
27
The printer prints an op e ration check page including yo ur printer’s ROM version i nformation, the in k counter code, and a nozzle check pattern. Here is a typical printout:
The above sampl e is in blac k and whi te, but the ac tual test pri nts in color (CMYK).
2. Press the
P
power button to turn off the printer after it finishes
printing the nozzle check pattern.
If the nozzle check page does not print satisfactorily, for example, if any segment of the pri nted line s is missin g, there is a problem with the printer. This could be a clogged ink nozzle or a misaligned print head. See the next section for detai ls on cle aning the print hea d. For info rmation o n aligni ng the print head, see “Aligning the Print Head” on page 30.
Cleaning the Print Head
If you find that the printed image is unexpectedly f aint or dots in the printed image are missing, you may be able to solve these problems by cleaning the pri nt head, which ensures that the nozzles are delivering ink properly.
You can clean the print head from your computer with the Head Cleaning utility in the printer software, or from the pri nter itself by using the printer ’s control pa nel buttons.
28
Note:
Print head cleani ng uses both co lor a nd blac k ink . To a void wa sting
ink, clean the p rint head only if print quality dec lines.
Use the Nozzle Check utility to confirm that the print head needs to
be cleaned. This saves ink.
B
When the
the print head. Replace the appro p riat e ink cartridge first.
Do not start the H e ad Cleaning or Nozzle Check u tility while
printing is in progress; otherwi se your p r int out may be marred.
1. Make sure that the P power lig ht i s on and th at both the B and
Note:
If the head, and this operation will start the ink cartridge rep lac e ment procedure. If you do not want to replace an ink cartridg e at this moment, press the its home position.
or A ink out light is flashing or on, you cannot clean
A
ink out lights are off.
B
or A ink out light is flash ing or on, you cannot clean t he
cleaning button to ret urn the print head to
R
2. Hold down the
The printer starts cleaning the print head and the light begins flashing. Print head cleaning takes about one minute to complete.
Caution:
c
3. When the a document to confirm that the head is clean and to reset the cleaning cycle .
Never turn off the printer while the Doing so may damage the printer.
P
power light stops flas hing, print a few lines f rom
cleaning button for three seconds.
R
P
power light is flashing.
P
power
29
If print quality hasn’t improved after repeating this procedure four or five times, one or both of your ink cartridges may be old or damaged and may need to be replaced. To replace an ink cartridge before it is empty, see “Replacing an Old or Damaged Ink Cartridge” in the online Reference Guide.
If the prin t quality still h as not improved afte r re placing the ink cartridg e s, contact your deale r.

Aligning the Print Head

If you notice a mi sali gnment of v ertic al l in es, y ou may be able t o solve this pro b l e m from your computer using the Print Head Alignme nt utility in your print e r software.
Note:
Do not start the Print Head Align m ent utility while printing is in progress; otherwise your printout may be marred.
1. Make sure paper is loaded in the sheet feeder.
Caution:
c
Use paper at least 210 mm (8.27 inches) wide; for example, A4 size paper loaded short edge fi rst. Otherwise, the print head will spray ink directly onto the platen.
2. Access the printer software window. If you need instructions, see “Accessing the printer software” in the online Reference Guide.
3. Click the button.
4. Follow the messages on your screen to align the print head.
30
Utility
tab, then cli ck the
Print Head Alignment

Troubleshooting

Erro r Indicators

You can identify many common printer problems with the lights on your printer’s control panel. If your printer stops working and the lights are on or flas hing, use the foll owing table of panel l ight patterns to diagnose the problem, then follow the recommended corrective measures.
Lights Problem and Solution
Paper Out
o S
f S n B n A
f B
No paper is loaded in the printer.
The paper is not loaded correct ly.
Paper Jam
Paper has jam med in the printer.
Ink Low (black ink cartridge)
The black ink cartridg e is nearly empty.
Load paper in the sheet feeder; then press the eject button to t urn this light off. The printer resumes printing.
Remove and reload the paper; then press the eject button to t urn this light off.
Take all the paper out of the feeder, and r eload the pape r; then press the button to turn this light off . If the light continues to flash, turn off the printer and gently pull all the paper out of the printer. If it tears and pieces remain ins ide the p rinter, op en the printer cover and remove the pieces of paper. Turn on the printer and try again.
Obtain a replacement black ink cartridge (S020187).
E
E
load/
E
load /
load/eject
31
Ink Out (black ink cartridge)
o B
f A
o A
f P f S o B o A
The black ink cartridge is empty.
Ink Low (color ink cartridge)
The color ink cartridge is nearly empty.
Ink Out (color ink cartridge)
The color ink cartridge is empty.
Carriage Error
The print head c arriage is caught by jammed paper or other foreign material and cannot return to the home position.
Replace th e black ink cartridge with a new one (S0201 87 ). Se e "Rep la c in g Ink Cartridges" on page 22.
Obtain a replacement color ink cartridge (S02 0191).
Replace the color ink cartridge with a new one (S0201 91 ). Se e "Rep la c in g Ink Cartridges" on page 22.
1. Tur n off th e print er. Af ter a few seconds, turn it on again. The printer will e ject any jammed paper.
2. If the paper is not eje cted, turn off th e pri n ter . Op en th e printer cover and remove any paper from the paper path by hand.
If the error is not cleared, contact your dealer.
f P f S f B f A
= on, n = off, f = flashing
o
32
Unknown Printer Error
An unknown printer error has occurred.
Turn off the printer, and after a few seconds, turn it on again. If the error is not cleared, contact your dealer.

Where to Get Help

If your printer is not operat ing properly and you cannot sol ve the problem using the troubleshooting information in your printer documentation, contact customer support servi ces for assist ance.
We will be able to help you much more quickly if y ou give us the following information:
Serial number of your printer
(The serial number label is on the back of the printer.)
Printer model Brand and model of your computer Printer software vers ion
(Click
Windows version you are using Software app lication(s ) you normall y use with your pr inter
and their ve r sion number(s)
About
in your printer driver.)
For United Kingdom and the Republic of Ireland Users
If you purcha sed your printer in the UK or t he Republic of Ir eland, EPSON (UK) Limited provides a range of customer services and technical support.
World Wide Web
If you can connect to the Internet and have a Web browser, you can access our Web site at will find information on the latest EPSON products, software drivers, on-line user guides, and answers to frequently asked questions.
http://www .ep son.co.uk
. Here you
33
Faxon EPSON
Contact Faxon EPSON Faxback Service for support information including troubleshooting tips, switch settings, and driver information.
To use Faxon EPSON, call 01442 227332 in the UK or 0044 1442 227332 from the Republic of Ireland using a touch-tone phone. You will be asked to follow a simple routine to register your document request. Once you have entered your telephone and fax numbers, Faxon EPSON will fax a copy of the document catalogue to your fax machine.
When you have found the documents that you need in the catalogue, call Faxon EPSON again an d e nter the document I D numbers. The documents will be faxed to you automatically.
Bulletin Bo a rd Se r vi ce fo r late s t drivers and u til ities
You can call the EPSON Bulletin Board Service on 01442 227479 in the UK or 0044 1442 227479 from the Republic of Ireland. No membership is require d. Make sure that your communicatio ns software is set to 8 data bits, 1 stop bit, no parity bit, ANSI terminal mode emulation, and a modem speed of up to 28.8 Kbps. Downloading protocols supported include Xmodem, Ymodem and Zmodem. See the documentation that came with your communications software and modem for more informat ion.
When you first connect to the Bulletin Board Service, you will be asked for your name, company name, phone number and a password (which yo u can invent yourself).
34
Customer and Warranty Support
Our Customer and Warr anty Su pport teams c an b e c ontacte d b y calling 0870 163 7766 in the UK or 0044 0870 163 7766 from the Republic of Ireland. They can provide the following services:
Technical information on installing, configuring, and
operating your EPSON products
Arra ngi ng for faulty EPSON products to be repaired within
the warranty period
A full list of EP SON Custom er and Warr anty Support ser vi ces is available on the tec hnical s upport sectio n of our world w ide web pages at EPSON Faxback service in document number 5085.
http://www.epson.co.uk/su pport/
and on Faxon
Pre Sales Enquiry Desk
The Enquiry Desk team can be contacted by calling 0800 220546 in the UK or 1 800 409132 from t he Republic of Ireland, by fa xin g 01442 227271 in t he UK or 0044 1442 227271 f rom t he Republic of Ireland, and via Email at the following information:
info@epson.co.uk
. They can provide
Pre Sales information and literature on new EPSON products
(also available via our world wide web site at
www.epson.co.uk
Where to purchase genuine EPSON consumables,
accessories, and options
)
http://
35
For Australian User s
EPSON Australia wishes to provide you with a high level of Customer Service. As well as the user’s guide, we provide the following sources for obtaining information:
EPSON FAXBACK
EPSON FAXBACK will fax you the latest specifications and pricing for most EPSON products offered in Australia. There is also technical information including details of the latest software and drivers available. Phone (02) 9903 9075 and the system will guide you through a number of choices before faxing the information to your fax machine.
EPSON Bulle ti n Board System
This is where you can download the latest software and drivers. Visit the BBS to check out the latest versions. If you have a modem, phone (02) 9417 5090.
Internet URL http://www.epson.com.au
Access the EPSON Australia World Wide Web pages. Worth taking your modem here for the occasional surf! You can get the same information as offered on the EPSON FAXBACK and the EPSON Bulletin Board plus more.
Your dealer
Don’t forget that your dealer can often help identify and resolve problems. The deal er should alw ays be th e first call for advice on problems. They can often solve problems quickly and easily as well as give you advice on the next step to take.
36
EPSON Helpdesk
EPSON Helpdesk is provided as a final backup to make sure our clients have access to adv ice. Opera tors on the Helpdesk can aid you in diagnosing hard ware and software p ro blems. They can also advise you on the latest EPSON products and where the nearest dealer or service agent is located. Many types of queries are answered here.
The Helpdesk numbers are:
Phone: (02) 9903 9040 Fax: (02) 9903 9189
We encourage you to have all the relevant information on hand when you ring. The more information you prepare, the faster we can help solve the problem. This informatio n includes the User’s Guide for your EPSON product, type of computer, operating system, applicat ion programs, and an y other information you feel is required.
For Singapore Users
Contact the telephone and fax numbers below:
Phone: (065) 337-7911 Fax: (065) 334-1185
For Hong Kong Users
To obtain technical support as wel l as other af ter-sales services, users are welcome to contact EPSON Hong Kong Limited.
Internet home page
EPSON Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information:
37
Product inform ation Answers to Frequently Asked Questions (FAQs) Latest versio ns of EPSON printe r drivers
Users can access our World Wide Web home page at:
http://www.epson.com.hk
Electronic bulletin board system
An electronic bulletin board system (BBS) is also available to obtain p rinter information and the latest version s of printer drivers. You can log on to the following number for the BBS service:
BBS: (852) 2827-4244
Technical Support Hotline
You can also contac t our technical staff at th e following tel ephone and fax numbers:
Phone: (852) 2585-4399 Fax: (852) 2827-4383
For Philippines Users
To obtain te chnical s upport as well as other after sales services, users are welcome to contact the EPSON Philippines Representative Office at the telephone and fax nu mbers bel ow:
Phone: (632) 813-6552 Fax: (632) 813-6545 BBS: (632) 814-0595
38

Options and Consumable Products

Interface cables
You can use any interface cable that meets the following specifications. See your computer manual for any additional requirements.
Parallel Interface Cable (shielded) C83602
(computer) to 36-pin Amphenol 57 Series (printer)
Note:
The asterisk () is a substitute for the last digit of the product number, which varies by country.
from D-SUB 25-pin
Ink cartridges
Black ink cartridge S020187 Color ink cartridge S020191
EPSON special media
Most plain paper works well in your printer. In addition, EPSON offers specific ally designed media for ink jet printers to
high-quality printing needs.
EPSON 360 dpi Ink Jet Paper (A4) S041059
EPSON 360 dpi Ink Jet Paper (Letter) S041060
EPSON Photo Quality Ink Jet Paper (A4) S041061
EPSON Photo Quality Ink Jet Paper (Letter) S041062
EPSON Photo Quality Ink Jet Paper (Legal) S041067
EPSON Photo Quality Ink Jet Card (A6) S041054
meet most
S041025
S041028
S041026
S041029
S041048
39
EPSON Photo Quality Ink Jet Card (5 × EPSON Photo Quality Ink Jet Card (8 × 10”) S041122 EPSON Photo Quality Self Adhesive Sheet (A4) S041106 EPSON Ink Jet Note Cards A6
(with envelopes) EPSON Ink Jet Greeting Cards 5 × 8”
(with envelopes) EPSON Ink Jet Greeting Cards 8 × 10”
(with envelopes) EPSON Photo Quality Glossy Film (A4) S041071 EPSON Photo Quality Glossy Film (Letter) S041072 EPSON Photo Quality Glossy Film (A6) S041107 EPSON Photo Quality Glossy Paper (A4) S041126 EPSON Photo Quality Glossy Paper (Letter) S041124 EPSON Ink Jet Transparencies (A4) S041063 EPSON Ink Jet Transparencies (Letter) S041064 EPSON Photo Paper (A4) S041140 EPSON Photo Paper (Letter) S041141 EPSON Photo Paper (4 × 6”) S041134 EPSON Photo Stickers (A6) S041144 EPSON Pa noramic Photo Paper (210 × 594 mm) S041145 EPSON Iron-On Cool Peel Transfer Paper (A4) S041154 EPSON Iron-On Cool Peel Transfer Paper (Lett er) S041153
”) S041121
8
S041147
S041148
S041149
S041155
Note:
The availability of special media varies by country.
40
EPSON OVERSEAS MARKETING LOCATIONS
EPSON AMERICA, INC.
20770 Madrona Ave. P.O. Box 2842 Torrance, CA 90509-2842 Phone: (800) 922-8911 Fax: (310) 782-5220
EPSON DEUTSCHLAND GmbH
Zülpicher Straße 6, 40549 Düsseldorf Germany Phone: (0211) 56030 Fax: (0211) 5047787
EPSON AUSTRALIA PTY. LTD.
70 GIBBES STREET, CHATSWOOD 2067 NSW. Phone: 2-9903-9000 Fax: 2-9903-9177
EPSON HONG KONG LTD.
Rooms 4706-10, 47/F, China Resources Bldg., 26 Harbour Road, Wanchai, Hong Kong Phone: 2585-4300 Fax: 2827-7083
EPSON ITALIA S.p.A.
V.le F.lli Casiraghi 427 20099 Sesto S.Giovanni MI, Italy Phone: 2-262331 Fax: 2-2440750
EPSON UK LTD.
Campus 100, Maylands Avenue, Hemel Hempstead, Herts, HP2 7TJ, U.K. Phone: (+44) 01442 261144 Fax: (+44) 01442 227227
EPSON FRANCE S.A.
68 bis, rue Marjolin 92300, Levallois-Perret, France Phone: 33.1.40.87.37.37 Telex: 610657
EPSON SINGAPORE PTE. LTD.
No. 1 Temasek Avenue #36-00 Millenia Tower, Singapore 039192 Phone: (065) 33 77 911 Fax: (065) 33 41 185
EPSON TAIWAN TECHNOLOGY & TRADING LTD.
10F, No. 287 Nanking E. Road, Sec. 3, Taipei, Taiwan, R.O.C. Phone: (02) 717-7360 Fax: (02) 712-9164
EPSON IBERICA S.A.
Av. de Roma, 18-26 08290 Cerdanyola del Valles Barcelona, Spain Phone: 582. 15.00 Fax: 582. 15.55
SEIKO EPSON CORPORATION (Hirooka Office)
80 Harashinden, Hirooka Shiojiri-shi, Nagano-ken 399-0785 Japan
EPSON PORTUGAL, S.A.
R. do Progresso, 471, 1º Perafita 4460 Matosinhos, Portugal Phone: (02) 996 14 02 Fax: (02) 996 14 11
1998 February
Printed in JAPAN 1998 XX.XX
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