Safety Instructions . . . . .1
Impor tant Safety In st r u c t io ns . . . . . 1
Warnings, Cautions, and Notes . . . . . 4
A Few Precautio n s . . . . . 2
Setting Up Your Printer . . . . .5
System Requirements . . . . . 5
Printer Parts and Functions . . . . . 6
Attach ing the P a per Su pp ort . . . . . 8
Connecting the Pri nter to Your PC . . . . 14
Installing the Printer Software . . . . 15
Plugging in the Printer . . . . . 8
Installing the Ink Cartridges . . . . . 9
Loading Paper . . . . 18
Printing Your First Page . . . . 20
Replacing Ink Cartridges . . . .22
Maintenance . . . .27
Checking the Print Head Nozzles . . . . 27
Cleaning the Print Head . . . . 28
Aligning the Print Head . . . . 30
Troubleshooting . . . .31
Error Indicators . . . . 31
Where to Get Help . . . . 33
Options and Consumable Products . . . .39
4008994
xx-00
Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . .1
A Few Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Warnings, Cautions, and Notes . . . . . . . . . . . . . . . . . . . . . . .4
Setting Up Your Printer . . . . . . . . . . . . . . . . . . . . . . . .5
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Printer Parts and Functions . . . . . . . . . . . . . . . . . . . . . . . . . .6
Attaching the Paper Support . . . . . . . . . . . . . . . . . . . . . . . . .8
Plugging in the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Installing the Ink Cartridges . . . . . . . . . . . . . . . . . . . . . . . . .9
Connecting the Printer to Your PC . . . . . . . . . . . . . . . . . . . .14
Installing the Printer Software . . . . . . . . . . . . . . . . . . . . . . . .15
Loading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Printing Your First Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Replacing Ink Cartridges . . . . . . . . . . . . . . . . . . . . .22
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Checking the Print Head Nozzles . . . . . . . . . . . . . . . . . . . . .27
Cleaning the Print Head . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Aligning the Print Head . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Error Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Where to Get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Options and Consumable Products . . . . . . . . . . . . .39
All rights reserved. No part of this publication may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying,
recording, or otherwise, without the prior written permission of SEIKO EPSON
CORPORATION. The information contained herein is designed only for use with this EPSON
printer. EPSON is not responsible for any use of this information as applied to other printers.
Neither SEIKO EPSON CORPORATION nor its affiliates shall be liable to the purchaser of
this product or third parties for damages, losses, costs, or expenses incurred by the purchaser
or third parties as a result of: accident, misuse, or abuse of this product or unauthorized
modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly
comply with SEIKO EPSON CORPORATION's operating and maintenance instructions.
SEIKO EPSON CORPORATION shall not be liable for any damages or problems arising from
the use of any options or any consumable products other than those designated as Original
EPSON Products or EPSON Approved Products by SEIKO EPSON CORPORATION.
SEIKO EPSON CORPORATION shall not be held liable for any damage resulting from
electromagnetic interference that occurs from the use of any interface cables other than
EPSON Approved Products by SEIKO EPSON CORPORATION.
EPSON and EPSON ESC/P are registered trademarks and EPSON ESC/P Raster and EPSON
Stylus are trademarks of SEIKO EPSON CORPORATION.
Microsoft and Windows are registered trademarks of Microsoft Corporation.
General Notice: Other product names used herein are for identification purposes only and may be
trademarks of their respective owners. EPSON disclaims any and all rights in those marks.
Copyright © 1998 by SEIKO EPSON CORPORATION, Nagano, Japan.
Safety Instructions
Important Safety Instructions
Read all of these instructions before using your printer. Also be
sure to follow all warnings and i nstructions ma rked on the
printer.
❏ Do not block or cover the openings in the printer’s cabinet.
❏ Do not insert objects through the sl ots. Take care not to s p ill
liquid on the printer.
❏ Use only the type of power source indicated on the printer ’s
label.
❏ Connect all equipment to properly grounded power outlets.
Avoid using outlet s on t he sam e circ uit as photocopier s or air
control systems that regularly switch on and off.
❏ Avoid electrical outlets controlled by wall switches or
automa tic timers.
❏ Keep the ent ire computer system away f rom potential sources
of electromagnetic interference, such as loudspeakers or the
base units of cordless telephones.
❏ Do not use a damaged or frayed power cord.
❏ If you use an extension cord with the printe r, make sure the
total ampere rating of the devices plugged into the extension
cord does not exceed the cord’s ampere rating. Also, make
sure the total ampere rating of all device s pl ugged into the
wall outlet does not exceed the wall outlet’s ampere rating.
❏ Do not attemp t to service the printer yo urself.
1
❏ Unplug the print e r and refer se rvicing to qualified service
personnel under the following conditions:
The power cord or plug is damaged; liquid has entered the
printer; the printer has been dropped or the cabinet damaged;
the printer does not operate normally or exhibits a distinct
change in performa nce.
❏ If you plan to use the printer in Ge rmany, observe the
following:
To provide adequate short-circuit protection and overcurrent pro tection f or this prin ter, the buil ding insta llation
must be protected by a 16 Amp circuit breaker.
Bei Anschluß des Druc ke rs an die Stromversorgu ng muß
sichergestellt werden, daß die Gebäudeinstallati on mit einem
16 A-Überstromschalter abgesichert ist.
A Few Precautions
When using the printer
❏ Do not put your ha nd inside the printer or touch the i nk
cartridg e s during printing.
❏ Do not move th e print head by hand; otherwise you may
damage th e printer.
❏ Always turn the printer off using the
this button is pressed, the
goes off. Do not unpl ug the printer or turn off t he power to
the outlet until the
❏ Before transporting the printer, make sure the print head is in
the home ( far right) position and the ink ca rtridges are in
place.
P power l ig ht stops flash ing.
P power l ig ht flashes briefly then
2
P power button. When
When handling the ink cartridges
❏ Keep ink cartr id ges out of the reach of chi ldren.
❏ If ink g ets on you r ski n, wash it off with soap and water . If it
gets in your eyes, flush them immediately with water.
❏ Do not shake an ink cartridge; this can cause leakage.
❏ Install the ink cartridge immediately after you remove it from
its package. Leavin g the cartridge unpacked for a long time
before use may result in reduce d print quality.
❏ Once you install an ink cartridge, do not open the clamp or
remove the cartridge except to replace it with a new one. The
cartridge may become unusable otherwise .
❏ Do not use an ink cartridge beyond the date p rinted on the
cartridge carton. For best results , use up the ink cartridges
within six months of installing them.
❏ Do not dismantle the ink cartridges or try to refill them. This
could damage the print head.
When choosing a place for the printer
❏ Place the prin ter on a flat, stable surf ace that is larger than the
printer. The printer will not operate properly if it is tilted or
at an angle.
❏ Avoid places subje ct to rapid changes in temperature and
humidi ty. Also k eep it away f rom direct sunlight , strong li ght,
or heat sources.
❏ Avoid places subject to shocks and vibrations.
3
❏ Place the printer near a wall outlet where the plug can be
easily unplugged.
Note for French- speaki ng users:
Placez l’imprimante près d’une prise de contacte où la fiche peut être
débranchée facile ment.
Warnings, Cautions, and Notes
Warnings
must be followed c arefully to avoid bodil y injury .
w
Cautions
must be observed to avoid damage to your equipment.
c
Notes contain important information and useful tips on the o pera tion
of your printer.
4
Setting Up Your Printer
System Requirements
To use your printer, you need Microsoft
Windows
®
95, Windows® 98, or Windows® NT 4.0; a shielded,
®
Windows® 3.1,
twisted-pa ir para llel cab le.
Your computer should also meet the following system
requirements:
Minimum system Recommended syste m
i386/25 MHz processor for Windows 3.1
i486/25 MHz for Windows 95 and NT 4.0
i486/66 MHz for Windows 98
16MB RAM 32MB RAM or more for
10MB hard disk space for Windows 95
and 98
20MB for Windows 3.1 and NT 4.0
VGA monitor VGA or better monitor
Pentium or higher
process o r
Windows 3.1, 95 and 98
64MB or more for
Windows NT 4.0
50MB or more free disk
space for Windows 3.1,
95, and 98
100MB or more for
Windows NT 4.0
Your computer dealer can help you update your system if it does
not meet these requirements.
5
Printer Parts and Functions
paper support
edge guides
shee t fe ed e r
printer cover
output tray
output tray extension
adjust lever
Buttons and lights
6
ink cartridge clamps
Buttons
Button Function
P
Power
E
Load/Eject
R
Cleaning
Lights
Light Status Printer Status
o
P
Turns the printer on and off.
Clears the pr inter's memory if pressed twice while the
power is on.
Loads or ejects paper if pressed and released wit hin 2
seconds.
Resumes printing i f pressed and released afte r a paper
out error.
Moves the pri nt head to the in k cart ridg e repl ace men t
position if pressed for 3 seconds while the
light is flashing or on.
Returns the print head to its home position after ink
cartridge replacement.
Performs print head cleaning if pressed for 3 seconds
when the
Printer is on.
B or
A ink out light is off.
B
or
ink out
A
f
o
f
f
o
f
o
o = on,
P
S
S
B
B
A
A
f = flashing
Receiving data, replacing an ink cartridge, charging
ink, or cleaning the print head.
Paper out. Load paper in the s heet feeder; then press
the
load/eject button to resume printing.
E
Paper jam. Take all the paper out of the feeder, and
reload the paper. If the light continues to flash, turn off
the printer and gently pu ll all the p aper out of t he printer.
Ink low. The black ink cartridge is n early empty . Obtain
a black ink car tridge (S020187).
Ink out. The black ink cartridge is empty. Replace the
black ink cartridge (S020187).
Ink low. The col or ink cartrid ge is nearly empty. Obtain
a color ink cartridge (S020191).
Ink out. The color ink cartridge is empty. Replace the
color ink cartridge (S020191).
7
Attaching the Paper Support
Insert the paper support into the slots at the re ar of the prin te r.
Plugging in the Printer
1. Make sure that the printer is turned off. It is off when the
power but to n protrudes slightly from the surface of the
control panel.
2. Check the label o n the back o f the printer to make sure the
voltage required by the printer matches that of the electrical
outlet you wil l b e plugging it into. Al so, make sure that you
have the correct pow er cable for your power s ource.
Caution:
c
3. If the power cord is not atta ched to the printer, conne ct it to
the AC inlet on the ba ck of the printe r.
4. Plug the power cord into a properly grounded electrical
outlet.
8
It is not possible to change the printer's voltage. If the rated
voltage and your outlet voltage do not match, contact your
dealer for assistance. Do not plug in the power cord.
P
Installing the Ink Cartridges
Before installing the ink car tri dges, note the following.
Warning:
The ink cartridges are self-contained units. Under ordinary use,
w
ink will not leak from a cartridge. If ink does get on your hands,
wash them thoroughly with soap and water. If ink gets into your
eyes, flush them immed iately with water.
Note:
❏ Do not open the ink cartridge packages until just before you install
them, or the ink may dry up.
❏ Always use new ink cartridges. Reinstalling partially empty ink
cartridges causes the printer to send inacc urate information to the
Status Monitor regarding the amount of ink remaining.
Install the ink cartridge s as follows:
1. Lower the output tray; th en open the printer cover.
9
2. Turn on the printer
The print head moves slightly to the left, which is the ink
cartridg e install position. T he
and A ink out lights come on.
B
Caution:
c
3. Lift up the in k cartridge clamps.
Do not move the print head by hand. Otherwise you may
damage the printer.
.
power light flashes and the
P
10
4. Open the ink cartridge packages. Next, remove only the
yellow tape seals f rom each cartridge.
Caution:
c
5. Place the cartridges gentl y into their holders with the labels
face-up. The color ink cartridge, which is larger, goes on the
right and the black g oes on the l eft. Do not press down on th e
cartridges.
❏ Remove the yellow tape seals from the cartridges before
❏ Do not remove the blue portion of the tape seals from the
❏ Do not remove the tape seals from the bottom of the
installing them; otherwise the cartridges may bec om e
unusable.
cartridges; otherwise the cartridges may become clogged
and cannot print.
cartridges; otherwise, in k will leak.
Note:
Install both ink cartridges. If either of the cartridges is not installed,
the printer will not work.
11
6. Press the ink ca rtridge clam ps down u nti l they lock i n pl ace.
Caution:
c
Once you install the ink cartridges, do not open their clamps
again until you replace the ink cartridges. Otherwise, the
cartridges may become unusable.
7. Press the
and begins charging th e in k delivery sys te m.
The ink charging process may take about one minute to
complete , during which time the
the printer produces a variety of mechanical sounds. These
sounds are normal. When the ink delivery system has been
charged, the print head returns to its home (far right) position.
c
cleaning button. The printer moves the print head
R
power light flashes and
P
Cauti on:
Never turn off the printer while the
power light is flashing.
P
12
8. Close the printer cover.
Now you are ready to conne ct the printer to your computer. S ee
the nex t section.
13
Connecting the Printer to Your PC
To connect the printer to your computer, you need a shielded,
twisted-pair parallel cable.
1. Make sure both the printer and computer a re turned off .
2. Plug the cabl e c onnector s ecurely into the printer's interface
connector. Then squeeze the wire cl ips together until they lock
in place on both sides. If your cable has a ground wire, con nect
it to the ground co nnector b elow the interface connector.
3. Plug the other end of the cable into the computer's parallel
interface. If ther e i s a ground wir e a t the computer en d of the
cable, connect it to the ground connector at the back of the
computer.
See the next section for instructions on installing the printer
software. You must install the printer software before using your
printer.
14
Installing the Printer Software
After connecting the printer to your computer, you need to install
the software included on the “Printer Software for EPSON Stylus
COLOR 440” CD-ROM shipped with your printer.
Your printer software includ e s:
❏ Printer driver
The printer driver is the software that runs, or “drives,” your
printer. With it, you can make se ttings such as print quality,
speed, media type, and paper size.
❏ Utilities
The Nozzle Check, Head Cleaning, and Print Head
Alignment utilities help you keep your printer in top
operat ing conditio n.
❏ EPSON Status Monitor 2 (not for Windows 3.1)
The EPSON Status Monitor 2 notifies you of printer errors and
displays print er stat us informat ion such as the amount of in k
remaining. The Status Monito r also guides you when
replacing ink cartridge s.
❏ HIGH QUALITY I MAGES (for Windows 95 and NT 4.0 only)
HIGH QUAL ITY IMAGES a l lows you to qu ic kl y and easily
see the kind of high-quality printout available from the
EPSON Stylus COLOR 440.
If you are using the floppy disk version of the software, make a
backup copy of the EPSON printer software disk before you begin
installation. If you wish to make a floppy disk version of the
printer so ftware on your CD-ROM, you can use the Driv e r di sk
creation utility included on the CD. See “Installing in Windows
95, 98, and NT 4.0” on page 16, or “ Insta lling in Windows 3.1” on
page 16.
15
Installing in Windows 95, 98, and NT 4.0
1. Insert the printer software CD shi pped with your printer in
the CD-ROM drive. The Installer dialog box appears. (For
floppy disk users, insert the disk in a disk drive, then doubleclick the FD drive icon and double-click the
Setup.exe
icon.)
2. Cli ck
3. When the installation is complete, click
Note:
❏ If the New Hardware Found screen or any other Wiz ard app ears
❏ Installation time varies dependin g o n y our computer.
For information o n opening and using the s oftware, see “Printing
Your First Page” on page 20. See also “Using the Printer Softw are”
in the online Reference Guide.
If you use your printer on a network with Windows 95, 98, or NT
4.0, see “Network Printing” in the online Reference Guide.
Install
to start the printe r softwar e installation.
when you turn on your computer, click
above.
OK
Cancel
.
and follow the steps
Installing in Windows 3.1
Follow these steps to install the software in Windows 3.1:
1. Make su re Windows 3.1 is running and t he Program Manager
window is open.
2. Insert the printer software CD shi pped with your printer in
the CD-ROM drive. (If you use the floppy disk version, insert
it in a disk drive.)
16
3. Choose
In the Command Line box, ty pe
CD-ROM drive has a drive l etter ot her t han “D”, or if you are
using the floppy disk version, substitute the appropriate
letter.
Note:
If you wish to make a flop py disk v ersion o f the printer software
included on your CD- RO M , type
the dialog box that appears, click the
button and follow the on-screen instructions.
4. The installation program begins copying the printer software
files.
Run
from the File menu. You see the Run dialog box.
D:SETU P
EPSETUP
Driver disk creation utility
and click OK. If the
instead of
SETUP
. In
5. When the installation is complete, click OK to exit the
installation program.
The installation program automatically selects this printer as the
default printer for Windows applications.
For information on opening and us ing the software, s ee “Print ing
Your First Page” on page 20. See also “Using the Printer Software”
in the online Reference Guide.
17
Loading Paper
Follow the se steps to load pl ain paper in the printer.
You can also print on ink jet paper, photo-quality glossy film or
paper, photo paper, transpar e nci e s, envelopes, index cards, and
adhesive sheets. For details on using such media, see “Printing
on Special Paper” in the online Reference Guide.
1. Lower the out put t ray an d slide out the exte nsio n. Next , sli de
the left edge guide so that the distance between the edge
guides is slightly wi der than the width o f your paper.
edge guide
output tray
2. Fan a stack of paper; then tap it on a flat surface to even the
edges.
18
3. Load the stack of paper with the printable side up and the
right edge of the paper resting a gainst the right side of the
sheet feeder. Then slide the left edge guide against the edge
of the paper.
printable
side up
Note:
❏ Always loa d pap er int o t he sheet feed er sh ort ed ge first.
❏ Make sure the paper stack fits under the arrow mark inside the
edge guide.
19
Printing Your First Page
After loading the paper, you are ready to print your first page. In
order to check the operation of your prin ter, we reco mmend
printing the README file provided with your printer softw are.
The README file contains the latest information about your
printer so ftware.
Follow these steps to print the README file:
1. Click
2. Click
3. Make sure your printer is s elec ted an d the n clic k
Start
, point to
95, and 98) or
EPSON Stylus COLOR 440 Readme
click
Windows 3.1, open t he EPSON program group fr om Program
Manager and double-click
Readme
Options
or
buttons. The driver settings window appears.
.
Print
on the File menu. The Print dialog box appears.
. You may need to click a combination of these
Programs
EPSON Printers
EPSON Stylus COLO R 440
, point to
(for Windows NT 4.0), and then
Epson
(for Windows
. If you are using
Properties
,
20
4. Click the
Media Type box and select the media you loaded in the
printer.
Main
tab if necessary, then click anywhere in the
5. Select
6. Make sure the Mode option is set to
7. Click OK at the bottom of the window. You return to the Print
8. Click
While printing, the EPSON Progress Meter (Windows 95, 98, and
NT 4.0) or the EPSON Despooler dialog box (Windows 3.1) will
appear, showing the printing progress and the status of your
printer. For details, see “Checking Printer Status and Managing
Print Jobs” in the online Reference Guide.
Congratulations! Your EPSON printer is now fully setup and
ready to h e lp you create wonderfu l printouts. Fo r further
informat ion about y our printer, s e e the online Reference Guide.
For details about the printer software, see online help. To learn
more about color printing, se e the online Color Guide.
Color
as the Ink setting.
Automatic
When
other settings according to the Media Type and Ink settings
you make.
dialog box (or a similar dialog box).
combination of these buttons.
Automatic
Close, OK
is selected, the printer software optimizes
Print
, or
to print. You may need to click a
.
21
Replacing Ink Cartridges
The printer’s indicator lights will inform you when it is time to
obtain a replacement i nk cartr idge an d w hen it is t ime to replac e
an empty cartridge.
This table describes the status of the lights on your printer and
the actions you need to take.
Lights Action
f B
o B
Obtai n a r ep l ac emen t bl ac k in k cartridge
(S02018 7) .
Replace the empty black ink cartridge.
f A
o A
o
= on, f = flashing
Caution:
c
Note:
If the ink runs out, you cannot continue printing until you replace it,
even though the other in k cart rid g e stil l contains ink.
❏ EPSON recomm ends the use of genuine EPSON ink
cartridges. Other products not manufactured by EPSON
may cause damage to your printer not covered by EPSON's
warranties.
❏ Leave the old cartridge installed in the printer until you have
obtained a replacem ent. Otherwise, ink remainin g in the
print head nozzles may dry out.
Obtain a replacement color ink cartridge
(S02019 1).
Replace the empty color ink cartridge.
22
To replace an ink cartridge, follow these steps.
1. Make sure the printer is on. The
but not flashing. (Determine which cartridge needs to be
replaced as indicated by the
2. Lo wer the output tray at th e front of the printer, the n open
the print e r cover.
R
3. Hold down the
print head moves left slightly to the cartridge replacement
position and the
Caution:
c
Do not move the print hea d b y ha nd . Always use the
cleaning button to move it. Otherwise you may damage the
printer.
cleaning button for three seconds until the
P
power li g ht begins flashing.
P
power light should be on,
B
black
and
A
color ink out light. )
R
Note:
R
If you press the
A
ink out lights are off, the p rinter starts cleaning the print
and
head.
cleaning button for three seco nd s when the
B
23
4. Lift up the clamp that holds the cartridge you want to replace
as far as it will go. When you do, the cartridge will rise partly
out of the cartridge holder.
The illus tration shows color
ink repl acement. T o repl ace
black ink, lift up only the
smaller clamp on the left.
Caution:
c
5. Lift the cartridge out of the print er and dispose of it properly.
Do not take the used cartridge apart or try to refill it.
w
Once you open the ink ca rtridge clamp, the ink cartridge
becomes unusable and cannot be reinstalled even if ink
remains.
Warning:
If ink gets on your hands, wash them thoroughly with soap
and water. If ink gets into your eyes, flush them immediately
with water.
24
6. Remove the ink cartridge from its protective bag. Next,
remove only the yellow tape seal from the cartrid ge.
Caution:
c
❏ You must remove the yellow tape seal from the cartridge.
Leaving the tape on when you install the cartridge will
permanently damage it.
❏ Do not remove the blue portion of the tape seal from the
top of the cartridge; otherwise, the cartridge may become
clogged and cannot print.
❏ Do not remove the tape seal from the bottom of the
cartridge; otherwise, in k will leak.
7. Place the ink ca rtridge gently into the cartridge holder with
the label on the cartridge face up. Do not press down on the
cartridge.
25
8. Press the ink cartridge clamp down until it locks in place.
The illus tration shows color
ink repl acement. T o repl ace
black ink, press down the
smaller clamp on the left.
Caution:
c
9. Press the
and begins ch a rgi ng the ink de liv e ry system. This process
take about 1 minute to comple te . When the ink charging
process is f in is he d, the printer returns the print hea d to its
home position and the
c
Once you install th e c art rid ges, do not open their clamps
again until you replace the ink cartridges. Otherwise, the
cartridges may become unusable.
R
cleani ng button. T he printer moves the prin t head
P
power light stops flashing.
Caution:
P
power light continues to flash while the printer
The
performs the ink charging operation. Never turn off the
printer while this light is flashing. Doing so can result in
incomplete charging of ink.
10. Close the printer cover.
26
Maintenance
Checking the Print Head Nozzles
If you find that the printed image is unexpectedly faint or dots in
the printed image are missing, you may be able to solve these
problems by checking the print head nozzles.
You can check the print head nozzles f ro m your computer with
the Nozzle Check utility in the printer software, or from the
printer its e lf by using the printer’s control panel buttons.
Note:
Do not start the Nozzle Ch eck utility while print ing is in progress;
otherwise your printout may be marred.
load/eject button and press the
1. Hold down the
button to turn on the pri nter. Then release both buttons.
E
P
power
27
The printer prints an op e ration check page including yo ur
printer’s ROM version i nformation, the in k counter code, and
a nozzle check pattern. Here is a typical printout:
The above sampl e is in blac k and whi te, but the ac tual test pri nts in color
(CMYK).
2. Press the
P
power button to turn off the printer after it finishes
printing the nozzle check pattern.
If the nozzle check page does not print satisfactorily, for
example, if any segment of the pri nted line s is missin g, there
is a problem with the printer. This could be a clogged ink
nozzle or a misaligned print head. See the next section for
detai ls on cle aning the print hea d. For info rmation o n aligni ng
the print head, see “Aligning the Print Head” on page 30.
Cleaning the Print Head
If you find that the printed image is unexpectedly f aint or dots in
the printed image are missing, you may be able to solve these
problems by cleaning the pri nt head, which ensures that the
nozzles are delivering ink properly.
You can clean the print head from your computer with the Head
Cleaning utility in the printer software, or from the pri nter itself
by using the printer ’s control pa nel buttons.
28
Note:
❏ Print head cleani ng uses both co lor a nd blac k ink . To a void wa sting
ink, clean the p rint head only if print quality dec lines.
❏ Use the Nozzle Check utility to confirm that the print head needs to
be cleaned. This saves ink.
B
❏ When the
the print head. Replace the appro p riat e ink cartridge first.
❏ Do not start the H e ad Cleaning or Nozzle Check u tility while
printing is in progress; otherwi se your p r int out may be marred.
1. Make sure that the P power lig ht i s on and th at both the B
and
Note:
If the
head, and this operation will start the ink cartridge rep lac e ment
procedure. If you do not want to replace an ink cartridg e at this
moment, press the
its home position.
or A ink out light is flashing or on, you cannot clean
A
ink out lights are off.
B
or A ink out light is flash ing or on, you cannot clean t he
cleaning button to ret urn the print head to
R
2. Hold down the
The printer starts cleaning the print head and the
light begins flashing. Print head cleaning takes about one
minute to complete.
Caution:
c
3. When the
a document to confirm that the head is clean and to reset the
cleaning cycle .
Never turn off the printer while the
Doing so may damage the printer.
P
power light stops flas hing, print a few lines f rom
cleaning button for three seconds.
R
P
power light is flashing.
P
power
29
If print quality hasn’t improved after repeating this procedure
four or five times, one or both of your ink cartridges may be old
or damaged and may need to be replaced. To replace an ink
cartridge before it is empty, see “Replacing an Old or Damaged
Ink Cartridge” in the online Reference Guide.
If the prin t quality still h as not improved afte r re placing the ink
cartridg e s, contact your deale r.
Aligning the Print Head
If you notice a mi sali gnment of v ertic al l in es, y ou may be able t o
solve this pro b l e m from your computer using the Print Head
Alignme nt utility in your print e r software.
Note:
Do not start the Print Head Align m ent utility while printing is in
progress; otherwise your printout may be marred.
1. Make sure paper is loaded in the sheet feeder.
Caution:
c
Use paper at least 210 mm (8.27 inches) wide; for example,
A4 size paper loaded short edge fi rst. Otherwise, the print
head will spray ink directly onto the platen.
2. Access the printer software window. If you need instructions,
see “Accessing the printer software” in the online Reference
Guide.
3. Click the
button.
4. Follow the messages on your screen to align the print head.
30
Utility
tab, then cli ck the
Print Head Alignment
Troubleshooting
Erro r Indicators
You can identify many common printer problems with the lights
on your printer’s control panel. If your printer stops working and
the lights are on or flas hing, use the foll owing table of panel l ight
patterns to diagnose the problem, then follow the recommended
corrective measures.
Lights Problem and Solution
Paper Out
o S
f S
n B
n A
f B
No paper is loaded in
the printer.
The paper is not loaded
correct ly.
Paper Jam
Paper has jam med in
the printer.
Ink Low (black ink cartridge)
The black ink cartridg e
is nearly empty.
Load paper in the sheet
feeder; then press the
eject button to t urn this light
off. The printer resumes
printing.
Remove and reload the
paper; then press the
eject button to t urn this light
off.
Take all the paper out of the
feeder, and r eload the pape r;
then press the
button to turn this light off . If
the light continues to flash,
turn off the printer and gently
pull all the paper out of the
printer. If it tears and pieces
remain ins ide the p rinter, op en
the printer cover and remove
the pieces of paper. Turn on
the printer and try again.
Obtain a replacement black
ink cartridge (S020187).
E
E
load/
E
load /
load/eject
31
Ink Out (black ink cartridge)
o B
f A
o A
f P
f S
o B
o A
The black ink cartridge
is empty.
Ink Low (color ink cartridge)
The color ink cartridge
is nearly empty.
Ink Out (color ink cartridge)
The color ink cartridge
is empty.
Carriage Error
The print head c arriage
is caught by jammed
paper or other foreign
material and cannot
return to the home
position.
Replace th e black ink
cartridge with a new one
(S0201 87 ). Se e "Rep la c in g Ink
Cartridges" on page 22.
Obtain a replacement color
ink cartridge (S02 0191).
Replace the color ink
cartridge with a new one
(S0201 91 ). Se e "Rep la c in g Ink
Cartridges" on page 22.
1. Tur n off th e print er. Af ter a few
seconds, turn it on again. The
printer will e ject any jammed
paper.
2. If the paper is not eje cted,
turn off th e pri n ter . Op en th e
printer cover and remove
any paper from the paper
path by hand.
If the error is not cleared,
contact your dealer.
f P
f S
f B
f A
= on, n = off, f = flashing
o
32
Unknown Printer Error
An unknown printer
error has occurred.
Turn off the printer, and after a
few seconds, turn it on again.
If the error is not cleared,
contact your dealer.
Where to Get Help
If your printer is not operat ing properly and you cannot sol ve the
problem using the troubleshooting information in your printer
documentation, contact customer support servi ces for assist ance.
We will be able to help you much more quickly if y ou give us the
following information:
Serial number of your printer
(The serial number label is on the back of the printer.)
Printer model
Brand and model of your computer
Printer software vers ion
(Click
Windows version you are using
Software app lication(s ) you normall y use with your pr inter
and their ve r sion number(s)
About
in your printer driver.)
For United Kingdom and the Republic of Ireland Users
If you purcha sed your printer in the UK or t he Republic of Ir eland,
EPSON (UK) Limited provides a range of customer services and
technical support.
World Wide Web
If you can connect to the Internet and have a Web browser, you
can access our Web site at
will find information on the latest EPSON products, software
drivers, on-line user guides, and answers to frequently asked
questions.
http://www .ep son.co.uk
. Here you
33
Faxon EPSON
Contact Faxon EPSON Faxback Service for support information
including troubleshooting tips, switch settings, and driver
information.
To use Faxon EPSON, call 01442 227332 in the UK or 0044 1442
227332 from the Republic of Ireland using a touch-tone phone.
You will be asked to follow a simple routine to register your
document request. Once you have entered your telephone and fax
numbers, Faxon EPSON will fax a copy of the document catalogue
to your fax machine.
When you have found the documents that you need in the
catalogue, call Faxon EPSON again an d e nter the document I D
numbers. The documents will be faxed to you automatically.
Bulletin Bo a rd Se r vi ce fo r late s t drivers and u til ities
You can call the EPSON Bulletin Board Service on 01442 227479
in the UK or 0044 1442 227479 from the Republic of Ireland. No
membership is require d. Make sure that your communicatio ns
software is set to 8 data bits, 1 stop bit, no parity bit, ANSI terminal
mode emulation, and a modem speed of up to 28.8 Kbps.
Downloading protocols supported include Xmodem, Ymodem
and Zmodem. See the documentation that came with your
communications software and modem for more informat ion.
When you first connect to the Bulletin Board Service, you will be
asked for your name, company name, phone number and a
password (which yo u can invent yourself).
34
Customer and Warranty Support
Our Customer and Warr anty Su pport teams c an b e c ontacte d b y
calling 0870 163 7766 in the UK or 0044 0870 163 7766 from the
Republic of Ireland. They can provide the following services:
❏ Technical information on installing, configuring, and
operating your EPSON products
❏ Arra ngi ng for faulty EPSON products to be repaired within
the warranty period
A full list of EP SON Custom er and Warr anty Support ser vi ces is
available on the tec hnical s upport sectio n of our world w ide web
pages at
EPSON Faxback service in document number 5085.
http://www.epson.co.uk/su pport/
and on Faxon
Pre Sales Enquiry Desk
The Enquiry Desk team can be contacted by calling 0800 220546
in the UK or 1 800 409132 from t he Republic of Ireland, by fa xin g
01442 227271 in t he UK or 0044 1442 227271 f rom t he Republic of
Ireland, and via Email at
the following information:
info@epson.co.uk
. They can provide
❏ Pre Sales information and literature on new EPSON products
(also available via our world wide web site at
www.epson.co.uk
❏ Where to purchase genuine EPSON consumables,
accessories, and options
)
http://
35
For Australian User s
EPSON Australia wishes to provide you with a high level of
Customer Service. As well as the user’s guide, we provide the
following sources for obtaining information:
EPSON FAXBACK
EPSON FAXBACK will fax you the latest specifications and
pricing for most EPSON products offered in Australia. There is
also technical information including details of the latest software
and drivers available. Phone (02) 9903 9075 and the system will
guide you through a number of choices before faxing the
information to your fax machine.
EPSON Bulle ti n Board System
This is where you can download the latest software and drivers.
Visit the BBS to check out the latest versions. If you have a modem,
phone (02) 9417 5090.
Internet URL http://www.epson.com.au
Access the EPSON Australia World Wide Web pages. Worth
taking your modem here for the occasional surf! You can get the
same information as offered on the EPSON FAXBACK and the
EPSON Bulletin Board plus more.
Your dealer
Don’t forget that your dealer can often help identify and resolve
problems. The deal er should alw ays be th e first call for advice on
problems. They can often solve problems quickly and easily as
well as give you advice on the next step to take.
36
EPSON Helpdesk
EPSON Helpdesk is provided as a final backup to make sure our
clients have access to adv ice. Opera tors on the Helpdesk can aid
you in diagnosing hard ware and software p ro blems. They can
also advise you on the latest EPSON products and where the
nearest dealer or service agent is located. Many types of queries
are answered here.
The Helpdesk numbers are:
Phone: (02) 9903 9040
Fax: (02) 9903 9189
We encourage you to have all the relevant information on hand
when you ring. The more information you prepare, the faster we
can help solve the problem. This informatio n includes the User’s
Guide for your EPSON product, type of computer, operating
system, applicat ion programs, and an y other information you feel
is required.
For Singapore Users
Contact the telephone and fax numbers below:
Phone: (065) 337-7911
Fax: (065) 334-1185
For Hong Kong Users
To obtain technical support as wel l as other af ter-sales services,
users are welcome to contact EPSON Hong Kong Limited.
Internet home page
EPSON Hong Kong has established a local home page in both
Chinese and English on the Internet to provide users with the
following information:
37
❏ Product inform ation
❏ Answers to Frequently Asked Questions (FAQs)
❏ Latest versio ns of EPSON printe r drivers
Users can access our World Wide Web home page at:
http://www.epson.com.hk
Electronic bulletin board system
An electronic bulletin board system (BBS) is also available to
obtain p rinter information and the latest version s of printer
drivers. You can log on to the following number for the BBS
service:
BBS: (852) 2827-4244
Technical Support Hotline
You can also contac t our technical staff at th e following tel ephone
and fax numbers:
Phone: (852) 2585-4399
Fax: (852) 2827-4383
For Philippines Users
To obtain te chnical s upport as well as other after sales services,
users are welcome to contact the EPSON Philippines
Representative Office at the telephone and fax nu mbers bel ow:
Phone: (632) 813-6552
Fax: (632) 813-6545
BBS: (632) 814-0595
38
Options and Consumable Products
Interface cables
You can use any interface cable that meets the following
specifications. See your computer manual for any additional
requirements.
Parallel Interface Cable (shielded) C83602✽
(computer) to 36-pin Amphenol 57 Series (printer)
Note:
The asterisk (✽) is a substitute for the last digit of the product number,
which varies by country.
from D-SUB 25-pin
Ink cartridges
Black ink cartridge S020187
Color ink cartridge S020191
EPSON special media
Most plain paper works well in your printer. In addition, EPSON
offers specific ally designed media for ink jet printers to
high-quality printing needs.
EPSON 360 dpi Ink Jet Paper (A4) S041059
EPSON 360 dpi Ink Jet Paper (Letter) S041060
EPSON Photo Quality Ink Jet Paper (A4) S041061
EPSON Photo Quality Ink Jet Paper (Letter) S041062
EPSON Photo Quality Ink Jet Paper (Legal) S041067
EPSON Photo Quality Ink Jet Card (A6) S041054
meet most
S041025
S041028
S041026
S041029
S041048
39
EPSON Photo Quality Ink Jet Card (5 ×
EPSON Photo Quality Ink Jet Card (8 × 10”) S041122
EPSON Photo Quality Self Adhesive Sheet (A4) S041106
EPSON Ink Jet Note Cards A6
(with envelopes)
EPSON Ink Jet Greeting Cards 5 × 8”
(with envelopes)
EPSON Ink Jet Greeting Cards 8 × 10”
(with envelopes)
EPSON Photo Quality Glossy Film (A4) S041071
EPSON Photo Quality Glossy Film (Letter) S041072
EPSON Photo Quality Glossy Film (A6) S041107
EPSON Photo Quality Glossy Paper (A4) S041126
EPSON Photo Quality Glossy Paper (Letter) S041124
EPSON Ink Jet Transparencies (A4) S041063
EPSON Ink Jet Transparencies (Letter) S041064
EPSON Photo Paper (A4) S041140
EPSON Photo Paper (Letter) S041141
EPSON Photo Paper (4 × 6”) S041134
EPSON Photo Stickers (A6) S041144
EPSON Pa noramic Photo Paper (210 × 594 mm) S041145
EPSON Iron-On Cool Peel Transfer Paper (A4) S041154
EPSON Iron-On Cool Peel Transfer Paper (Lett er) S041153
”) S041121
8
S041147
S041148
S041149
S041155
Note:
The availability of special media varies by country.
40
EPSON OVERSEAS MARKETING LOCATIONS
EPSON AMERICA, INC.
20770 Madrona Ave.
P.O. Box 2842
Torrance, CA 90509-2842
Phone: (800) 922-8911
Fax: (310) 782-5220
EPSON DEUTSCHLAND GmbH
Zülpicher Straße 6,
40549 Düsseldorf Germany
Phone: (0211) 56030
Fax: (0211) 5047787
EPSON AUSTRALIA PTY. LTD.
70 GIBBES STREET, CHATSWOOD 2067 NSW.
Phone: 2-9903-9000
Fax: 2-9903-9177
EPSON HONG KONG LTD.
Rooms 4706-10, 47/F,
China Resources Bldg.,
26 Harbour Road, Wanchai, Hong Kong
Phone: 2585-4300
Fax: 2827-7083
EPSON ITALIA S.p.A.
V.le F.lli Casiraghi 427
20099 Sesto S.Giovanni
MI, Italy
Phone: 2-262331
Fax: 2-2440750
EPSON UK LTD.
Campus 100, Maylands Avenue,
Hemel Hempstead, Herts,
HP2 7TJ, U.K.
Phone: (+44) 01442 261144
Fax: (+44) 01442 227227
EPSON FRANCE S.A.
68 bis, rue Marjolin
92300, Levallois-Perret, France
Phone: 33.1.40.87.37.37
Telex: 610657
EPSON SINGAPORE PTE. LTD.
No. 1 Temasek Avenue #36-00
Millenia Tower, Singapore 039192
Phone: (065) 33 77 911
Fax: (065) 33 41 185
EPSON TAIWAN TECHNOLOGY &
TRADING LTD.
10F, No. 287 Nanking E. Road, Sec. 3,
Taipei, Taiwan, R.O.C.
Phone: (02) 717-7360
Fax: (02) 712-9164
EPSON IBERICA S.A.
Av. de Roma, 18-26
08290 Cerdanyola del Valles
Barcelona, Spain
Phone: 582. 15.00
Fax: 582. 15.55
SEIKO EPSON CORPORATION
(Hirooka Office)
80 Harashinden, Hirooka
Shiojiri-shi, Nagano-ken
399-0785 Japan
EPSON PORTUGAL, S.A.
R. do Progresso, 471, 1º Perafita
4460 Matosinhos, Portugal
Phone: (02) 996 14 02
Fax: (02) 996 14 11
1998 February
Printed in JAPAN 1998 XX.XX
Loading...