Epson Stylus 960 Owner's Manual

®

Copyright Notice

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior
written permission of SEIKO EPSON CORPORATION. The information contained herein is designed only for
use with this EPSON printer. EPSON is not responsible for any use of this information as applied to other
printers.

Neither SEIKO EPSON CORPORATION nor its affiliates shall be liable to the purchaser of this product or third
parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse,
or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the
U.S.) failure to strictly comply with SEIKO EPSON CORPORATION’s operating and maintenance instructions.

SEIKO EPSON CORPORATION shall not be liable for any damages or problems arising from the use of any
options or any consumable products other than those designated as Original EPSON Products or EPSON
Approved Products by SEIKO EPSON CORPORATION.

A Note Concerning Responsible Use of Copyrighted Materials

Ink jet printers, digital cameras, and scanners, like photocopiers and conventional cameras, can be misused by
improper copying and reprinting of copyrighted material. While some countries’ laws permit limited copying of
copyrighted material in certain circumstances, those circumstances may not be as broad as some people assume.
EPSON encourages each user to be responsible and respectful of the copyright laws when using ink jet printers,
digital cameras, and scanners.

Trademarks

EPSON, EPSON Stylus, EPSON Photo Stickers, Micro Piezo, and MicroWeave are registered trademarks and
PRINT Image Matching is a trademark of SEIKO EPSON CORPORATION.

ColorLife, BorderFree, PhotoEnhance, and EPSON Software are trademarks, and EPSON Print Lab, EPSON
PhotoCenter, EPSON Store, SoundAdvice, and EPSON Connection are service marks of Epson America, Inc.

General Notice: Other product names used herein are for identification purposes only and may be trademarks of
their respective owners. EPSON disclaims any and all rights in those marks.

NERGY STAR emblem does not represent EPA endorsement of any product or service.

The E

Printed on recycled paper

CPD-14811R1

Copyright © 2002 by Epson America, Inc. 12/02

Contents

WELCOME! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

PRINT Image Matching and Exif Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

About PRINT Image Matching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

About Exif Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

About Your Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

About Your Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Using the EPSON Printer Information Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Launching the Animations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Launching the Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

PRINTING IN WINDOWS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Loading Paper in the Sheet Feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Loading Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Basic Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Selecting the Settings You Use Most Often . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Customizing Your Print Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Selecting the Correct Paper Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Printing Borderless Photos on Cut Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

PRINTING ON MACINTOSH . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Loading Paper in the Sheet Feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Loading Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Basic Printing on Mac OS 8.6 to 9.x . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Basic Printing on Mac OS X . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Customizing Your Print Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Selecting the Correct Media Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Printing Borderless Photos on Cut Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

iii

PRINTING ON ROLL PAPER, CDS, DVDS, AND CARD STOCK 33

Printing on Roll Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Loading Roll Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Installing the Roll Paper Cutter and Basket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Adjusting the Cutting Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Selecting Roll Paper Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Removing Your Photos and Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Printing on CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Cleaning the Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Designing CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Inserting a CD or DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Printing Your Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Adjusting the Print Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Adjusting the Print Density . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Printing on Card Stock or Matte Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

MAINTAINING YOUR PRINTER . . . . . . . . . . . . . . . . . . . . . . . . 57

Cleaning the Print Head . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Running the Head Cleaning Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Examining the Nozzle Check Pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Replacing an Ink Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Checking the Ink Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Purchasing Ink Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Ink Cartridge Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Removing and Installing Ink Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Aligning the Print Head . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Transporting the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

iv

INSTALLING YOUR PRINTER SOFTWARE . . . . . . . . . . . . . . . 67

Installing Printer Software on Windows Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Installing the Printer Driver for Windows Me . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Installing Additional Software for Windows Me . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Installing Printer Software on Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Installing the Printer Driver for Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Installing Additional Software for Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . 71

SOLVING PROBLEMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Printer Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Diagnosing Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Running a Printer Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Setup and Software Installation Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Paper Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

CD/DVD Printing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Miscellaneous Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Uninstalling and Reinstalling Printer Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Macintosh OS 8.6 to 9.x . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Macintosh OS X . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Where To Get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Technical Support for Other Photo Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

REQUIREMENTS AND NOTICES . . . . . . . . . . . . . . . . . . . . . . . 87

Windows System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Macintosh System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Ink Cartridge Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Automatic Roll Paper Cutter Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . 89

FCC Compliance Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

v

Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Energy Star Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Epson America, Inc. Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

vi

Welcome!

Your EPSON Stylus® Photo 960 is like having a digital darkroom on your desk.
Outstanding printouts result from these advanced features:

■ EPSON’s 6-color inks let you print up to 2880 × 1440 dpi (dots per inch) with

award-winning EPSON Micro Piezo® technology.

■ Ultra small 2-picoliter ink droplets give you finer shadow detail, dazzling

highlights, and better fill across a wider range of colors.

■ EPSON quick drying photo inks produce lightfast and water-resistant prints on a

variety of special papers, and separate cartridges eliminate waste.

■ Roll paper feeder and automatic cutter enable continuous printing and cutting of

multiple photos.

■ CD printing feature lets you print customized “labels”—with your own photos,

text, and artwork—directly on any printable CD.

■ Straight-through paper path for printing on card stock and matte board gives you

more media choices than ever before.

■ Optimized photo print speeds let you quickly create borderless, frame-ready

prints in a variety of popular photo sizes.

1

PRINT Image Matching and Exif Print

Your EPSON Stylus Photo 960 printer supports the following innovative digital
image formats to give you the best photo prints possible: PRINT Image Matching,
PRINT Image Matching II, and Exif Print.

About PRINT Image Matching

EPSON’s revolutionary PRINT Image Matching (P.I.M. and P.I.M. II) technologies
let your digital camera and printer work together automatically to produce the best
prints possible.

Digital camera manufacturers that support PRINT Image Matching include EPSON,
Casio,® Konica,® Kyocera,® Minolta,® Olympus,® Ricoh,® Sony,® Toshiba,® Pentax,®
Nikon,® and Sanyo.® Check with your camera’s manufacturer to find out if PRINT
Image Matching technology is included.

With PRINT Image Matching, the digital camera manufacturer can set specific
printing options for each camera model. These options include:

■ contrast, sharpness, and brightness

■ gamma level, color space, and color saturation

™

■ shadow point, highlight point, and color balance

The camera saves this information in each JPEG or TIFF image file. Your printer—
along with EPSON Software™ Film Factory™ or the P.I.M. Plug-in for Adobe®
Photoshop®—then uses the information to ensure the most accurate image
reproduction.

But don’t worry if your camera doesn’t include PRINT Image Matching
technology—your EPSON Stylus Photo 960 gives great photo printing results, even
for non-P.I.M. images.

2 Welcome!

About Exif Print

The Exif (Exchangeable Image File) Print format includes information about your
digital camera settings in JPEG and TIFF files. Your printer and software can use this
information to create accurate print settings. Most digital cameras store Exif Print
information such as shutter speed, metering, flash, exposure settings, resolution, and
lens use in the image file. Your printer and Film Factory software use the information
to ensure the most accurate image reproduction.

About Your Software

Your printer CD-ROM includes all the software you need for printing. See the
Start Here sheet for installation instructions.

■ Your printer driver runs your printer and lets you control how your documents

look. You can’t print without it.

Tip: It’s a good idea to check EPSON’s support web site periodically for free
updates to your printer driver. Visit http://support.epson.com. Download
instructions are posted for your convenience.

■

Your photo software includes these great tools:

EPSON Print CD gives you easy-to-use templates for printing

customized designs with photos, artwork, and text directly on any
printable CD or DVD (not available for Mac OS X).

EPSON Software Film Factory is a photo management program that lets you
organize, beautify, and print your photos in a flash. Supports PRINT Image
Matching and Exif Print.

P.I.M. II Plug-in for Adobe Photoshop lets you retain PRINT Image Matching
image quality when you import JPEG files from your P.I.M.-enabled digital
camera. (Compatible with Photoshop 6.0, 7.0, and Photoshop Elements 1.0 and

2.0.)

Welcome! 3

Your EPSON Printer Information Center gives you quick, on-screen

M

■

access to information about your printer. It includes EPSON Print Show
animated tutorials on loading roll paper, using the automatic cutter, and
other tasks. It also includes an on-screen Reference Guide for complete
information about your printer.

■ EPSON PhotoCenter is EPSON’s free photo-sharing web site where

S

you can store, organize, and share your photos; print high-resolution
photos; and create free online postcards. Add a link to EPSON
PhotoCenter on your desktop with your software installer.

■ Exclusive software offers, demos, and trial versions:

Monaco Systems™ MonacoEZcolor™ lets you build ICC device profiles for
accurate color between scanned, displayed, and printed images.

ASF™ Image Correction Plug-Ins include Digital ROC,™ which automatically
restores color and removes light casts, and Digital SHO,™ which automatically
reveals details hidden in the dark areas of digital images.

Bellamax Photo Enhancement Service fixes red-eye, exposure, color, and
sharpness in your digital photos.

4 Welcome!

About Your Documentation

To set up your printer and install its software, see the Start Here sheet.

This book contains system requirements, important safety information, your
warranty, and instructions on:

■ Using the EPSON Printer Information Center

■ Loading all types of paper

■ Printing with Windows

■ Maintaining the printer

■ Solving basic problems

®

or on a Macintosh®

Please follow these guidelines throughout:

Warnings must be followed carefully to avoid bodily injury.

Cautions must be observed to avoid damage to your equipment.

Notes contain important information about your printer.

Tips contain hints for better printing.

For more details about your printer, see your Print Show animated tutorials and
Reference Guide, as described below.

Using the EPSON Printer Information Center

Need help loading roll paper or installing the cutter? Use the EPSON Printer
Information Center (EPIC) to view animated tutorials that quickly show you how.
EPIC also includes an on-screen Reference Guide with additional printer details.
Follow the instructions on the Start Here sheet to install the EPSON Printer
Information Center, if you haven’t already.

Note: You need a browser—such as Microsoft® Internet Explorer® 4.0 or later or
Netscape
different browser, the pages may not display correctly.

®

Navigator® 3.0 or later—to view the manual. If you are using a

Launching the Animations

1. Double-click the EPSON

Printer Information Center

on your desktop.

2. Click

Print Show.

3. Click a title. Use the program tools
to pause a lesson, replay a step, or
skip ahead.

4. Click

Exit to close EPSON Print Show.

icon

Welcome! 5

Launching the Manual

1. Double-click the EPSON Printer Information Center icon on your
desktop.

2. Click Reference Guide. You see this screen:

Click a topic
to expand
the table of
contents

3. Click a topic on the left to expand the table of contents.

4. Click on the topic you want to view.

■ Click right arrows to view subtopics, then click on a topic.

■ Click down arrows to close a subtopic list.

Note: If you see an icon for a graphic when viewing your Reference Guide in
Netscape Navigator, click the Reload button to load the graphic.

6 Welcome!

Closed list,
click to expand

Click to go to
topic

Printing in Windows

Before you start, make sure your printer is set up and its software is installed as
described on the Start Here sheet.

Whenever you print, make sure you do the following:

■ Use the right paper.

For the best-looking photos, most vivid colors, and greatest detail, always use
genuine EPSON papers and EPSON inks.

■ Choose the right printer settings.

Your printer automatically adjusts itself for each type of paper. That’s why printer
settings are important. They tell your printer what kind of paper you’re using and
what type of print you want. Make sure you check your printer settings every time
you print.

For information about printing on roll paper or card stock, see page 33. Follow the
steps in these sections to print using all types of sheet-fed paper:

■ “Loading Paper in the Sheet Feeder” on page 8

■ “Loading Envelopes” on page 9

■ “Basic Printing” on page 10

■ “Customizing Your Print Settings” on page 13

■ “Selecting the Correct Paper Type” on page 15

■ “Printing Borderless Photos on Cut Sheets” on page 16

7

Loading Paper in the Sheet Feeder

Follow these steps to load plain paper and many special papers in the sheet feeder:

1. Slide the left edge guide to the position for your paper size, as marked on the
paper support.

2. Place your paper in the printer on
the right side of the sheet feeder.

Load paper against
this side

3. Adjust the left edge guide to fit
snugly against the paper.

4. Open the output tray extensions.

Also follow these loading guidelines:

■ Always load the short edge first,

even for printing landscape­oriented documents and photos.

■ Load the printable side face up. It’s usually whiter or brighter than the other side.

■ Load letterhead or preprinted paper into the printer top edge first.

■ Don’t load paper above the arrow marks inside the edge guides.

■ Check the paper package for additional handling instructions.

■ Make sure the adjust lever is set to

the m position.

■ If ink smears on thicker paper, try

Adjust lever

printing with the lever set to the
^ position.

8 Printing in Windows

Loading Envelopes

You can load up to 15 envelopes at a time, as described below.

Tip: For best results, press each envelope flat before loading it, or load one
envelope at a time.

1. Load envelopes as shown, with the flap side
down and the flap edge against the left side of
the sheet feeder.

2. Depending on the size of the envelopes, raise
either the upper or lower paper stopper and
rest it against the stack.

3. Slide the left edge guide against the envelopes.

4. Set the adjust lever to the ^ position.

Load with the
printable side up,
flap edge left

5. Choose these print settings:

■ Plain Paper as the Type setting

■ The envelope size as the paper Size

setting

■ Landscape as the Orientation

setting

See page 11 for instructions.

Printing in Windows 9

Basic Printing

After you create a document in a software program, follow these steps to print it using
the basic printer settings:

1. From the File menu, click Print. You see a Print window like this one:

Check for your printer name here

Click here to open
your printer
software

2. Make sure EPSON Stylus Photo 960 is selected.

3. Click the Properties or Preferences button. (If you see a Setup, Printer, or

Options button, click it. Then click Properties on the next screen.)

10 Printing in Windows

4. Select the following in the Properties window:

Select the type of document you’re printing:

Select the type of
paper you’re using

Select your
paper size

Select your
document or image
orientation

Tip: For more information about printer settings, click the Help button or
right-click any item on the screen and click What’s This.

5. Select from these Quality Types:

Draft: for rough drafts with reduced print quality

Text: For text-only documents with higher text quality

Text & Image: For documents with text and images with higher quality

Photo: For photos and graphics with good quality and speed

Best Photo: For photos or graphics with high print quality

6. Select other settings as shown above. See page 15 for more information about
paper types.

7. Click

OK.

8. At the Print window, click OK or Print to start printing.

Printing in Windows 11

During printing, this window appears. You can use it to cancel, pause, or resume
printing and see how much ink you have left.

Click to cancel printing

Click to pause or resume printing

Selecting the Settings You Use Most Often

Your printer settings apply only to the program you’re currently using. If you want,
you can change the Windows default printer settings for all your programs.

1. Right-click the printer icon in the Taskbar (lower right corner) on your screen.

2. Select Printer Settings. You see the window shown on page 11.

3. Select the default settings you want for all your applications, then click OK.

You can still change the settings in your program, if necessary.

12 Printing in Windows

Customizing Your Print Settings

You can use advanced settings for color management, printing at higher resolutions,
and selecting a variety of special effects and layouts.

1. On the Main tab, click the Advanced button in the bottom right corner of the
window.

2. If you see a warning note, click Continue.

3. Select the following advanced settings as necessary:

Select Paper & Quality
options as necessary

Click here to select a
different print quality
for your paper type

Select Print Options as
necessary

Select a color
management
method

To choose
No Color
Adjustment,
click ICM first

Note: To manage color when you’re using Photoshop, see “Managing Color with
Custom Profiles” in your on-screen Reference Guide.

4. Once you have finished selecting advanced settings, you can:

■ Click OK to save your settings, return to the Print window, and print.

■ Click the Basic button to return to Basic settings.

■ Click the Page Layout tab and continue with step 5 to select layout settings.

Tip: You can save custom settings as a group so you can reuse them whenever
you print a similar project. For more information on advanced settings, click the

Help button.

Printing in Windows 13

5. Select the following page layout settings as necessary:

o
a

Select image position
options here

Select image resizing

ptions here; these
ffect only your printed

image

Add a watermark to
printed page here

6. Click OK to save your settings, then click OK or Print.

Select multi-page
document options
here and here

To print a large
image on several
sheets to make a
poster, select
settings here

14 Printing in Windows

Selecting the Correct Paper Type

Select the correct paper Type setting so your printer knows what kind of paper you’re
using and adjusts the ink coverage accordingly.

For this paper . . . Select this paper Type setting

Plain paper sheets or envelopes

EPSON Premium Bright White Paper

EPSON Iron-On Transfer Paper 360 dpi Ink Jet Paper

EPSON Photo Quality Ink Jet Paper

EPSON Photo Quality Ink Jet Cards

EPSON Photo Quality Self Adhesive Sheets

EPSON Matte Paper Heavyweight

EPSON Double-Sided Matte Paper

EPSON Photo Paper

EPSON Panoramic Photo Paper

EPSON Glossy Photo Paper

EPSON Photo Quality Glossy Paper

EPSON Glossy Photo Greeting Cards

EPSON Premium Glossy Photo Paper
(including roll paper)

EPSON Photo Stickers

®

Plain paper

Photo Quality Ink Jet Paper

Matte Paper - Heavyweight

Photo Paper

Glossy Photo Paper

Premium Glossy Photo Paper

Photo Quality Glossy Film

EPSON Ink Jet Transparencies Ink Jet Transparencies

EPSON ColorLife

EPSON Premium Luster Photo Paper
(including roll paper)

EPSON Premium Semigloss Photo Paper
(including roll paper)

™

Photo Paper ColorLife Photo Paper

Premium Luster Photo Paper

Premium Semigloss Photo Paper

Printing in Windows 15

Printing Borderless Photos on Cut Sheets

You can print your photos with no margins, extending the image all the way to the
edges of the page.

Note: For instructions on printing borderless photos on roll paper, see page 34.

Although borderless printing is a bit slower, you get beautiful snapshots and
enlargements, without trimming, on these papers and sizes:

Paper name Sizes Media Type setting

EPSON Photo Paper 4 × 6 Photo Paper

EPSON Glossy Photo Paper 4 × 6 Glossy Photo Paper

EPSON Premium Glossy Photo Paper 4 × 6

5 × 7

Premium Glossy Photo Paper

With proper care, photographs from your EPSON Stylus Photo printer will last for
many years. The special EPSON inks designed for your printer are formulated to
achieve improved lightfastness when used with EPSON papers for prints that are
properly displayed or stored.

Tip: For best results, always use EPSON papers.

As with traditional photos, proper care will minimize color changes and lengthen
display life:

■ For display, EPSON recommends that prints be framed under glass or a

protective plastic sleeve to protect them from atmospheric contaminants like
humidity, cigarette smoke, and high levels of ozone.

■ As with all photographs, keep your prints away from direct sunlight.

■ For proper storage, EPSON recommends that you keep prints in a photo album

or plastic photo storage box in acid free, archival sleeves commonly available from
most camera stores.

Note: Always keep unused paper in the original package.

16 Printing in Windows

To order EPSON paper, contact your dealer or call the EPSON StoreSM at
[phone] or visit our web site at www.epsonstore.com (U.S. sales only).
In Canada, please call [phone] for dealer referral.

First load your paper as shown, then follow the steps below.

Place the paper next

Slide the edge guide
against the paper

■ Always load the short edge first, even for printing landscape-oriented photos.

■ Load the printable side face up. It’s usually whiter or brighter than the other side.

■ Load premium papers one sheet at a time.

■ Check the paper package for additional handling instructions.

to the right side

Follow these steps to print borderless photos:

1. Start your photo program and open your photo.

2. Open the File menu and click Print. Then click Properties or Preferences.

Printing in Windows 17

3. Select Photo or Best Photo as the
Quality Type setting.

4. Choose Sheet as the Source
setting.

5. Select one of the following paper
types:

■ Photo Paper

■ Glossy Photo Paper

■ Premium Glossy Photo

Paper

6. Click the Borderless checkbox.
Read the message and click OK.

7. Select your paper Size setting.

8. Select Portrait or Landscape as the orientation setting.

9. Click OK, then click OK or Print.

18 Printing in Windows

Printing on Macintosh

Before you start, make sure your printer is set up and its software is installed as
described on the Start Here sheet.

Whenever you print, make sure you do the following:

■ Use the right paper.

For the best-looking photos, most vivid colors, and greatest detail, always use
genuine EPSON papers and EPSON inks.

■ Choose the right printer settings.

Your printer automatically adjusts itself for each type of paper. That’s why printer
settings are important. They tell your printer what kind of paper you’re using and
what type of print you want. Make sure you check your printer settings every time
you print.

For information about printing on roll paper, see page 34. Follow the steps in these
sections to print using all types of sheet-fed paper:

■ “Loading Paper in the Sheet Feeder” on page 20

■ “Loading Envelopes” on page 21

■ “Basic Printing on Mac OS 8.6 to 9.x” on page 22

■ “Basic Printing on Mac OS X” on page 25

■ “Customizing Your Print Settings” on page 28

■ “Selecting the Correct Media Type” on page 30

■ “Printing Borderless Photos on Cut Sheets” on page 31

19

Loading Paper in the Sheet Feeder

Follow these steps to load plain paper and many special papers in the sheet feeder:

1. Slide the left edge guide to the position for your paper size, as marked on the
paper support.

2. Place your paper in the printer on
the right side of the sheet feeder.

Load paper against
this side

3. Adjust the left edge guide to fit
snugly against the paper.

4. Open the output tray extensions.

Also follow these loading guidelines:

■ Always load the short edge first,

even for printing landscape­oriented documents and photos.

■ Load the printable side face up. It’s usually whiter or brighter than the other side.

■ Load letterhead or preprinted paper into the printer top edge first.

■ Don’t load paper above the arrow marks inside the edge guides.

■ Check the paper package for additional handling instructions.

■ Make sure the adjust lever is set to

the m position.

■ If ink smears on thicker paper, try

Adjust lever

printing with the lever set to the
^ position.

20 Printing on Macintosh

Loading Envelopes

You can load up to 15 envelopes at a time, as described below.

Tip: For best results, press each envelope flat before loading it, or load one
envelope at a time.

1. Load envelopes as shown, with the flap side
down and the flap edge against the left side of
the sheet feeder.

2. Depending on the size of the envelopes, raise
either the upper or lower paper stopper and
rest it against the stack.

3. Slide the left edge guide against the envelopes.

4. Set the adjust lever to the ^ position.

Load with the
printable side up,
flap edge left

5. Choose these print settings:

■ Plain Paper as the Media Type

■ Black as the Ink setting

■ The envelope size as the Paper Size

■ Landscape as the Orientation

See page 22 (Macintosh OS 8.6 to 9.x),
or page 25 (Macintosh OS X) for
instructions.

Printing on Macintosh 21

Basic Printing on Mac OS 8.6 to 9.x

Before you begin, make sure you selected your printer in the Chooser as described on
the Start Here sheet.

1. From the File menu, select Page Setup. You see a window like this one:

Make sure you see
SP 960

Select your paper size

Select your paper source

Select your document
or image orientation

2. Select the correct Paper Source, Paper Size, Orientation, and other settings. Then
click OK.

(For roll paper printing steps, see page 39. For double-sided printing instructions,
see your on-screen Reference Guide.)

3. From the File menu, select Print. You see a window like this one:

Select Automatic mode

22 Printing on Macintosh

Select the type of
paper you’re using

Select Color or
Black Ink

Select higher quality or faster printing

4. Select the following settings:

■ Choose your paper from the Media Type list.

See the table on page 30 for details.

■ Select Color to print a color document or black

and white photograph. To print a black text
document, click Black.

■ Choose Automatic to get good printing results for

most projects.

■ Set the slider to Quality to select high-quality printing, or Speed for faster

printing. (The slider is not available for all paper types.)

5. You can also:

■ Click to reduce or enlarge your printed image, print multiple layouts, or

add a watermark.

■ Click to control background printing.

■ Click , then click Preview to preview your printout.

■ Click to check your ink levels.

Tip: For more information about printer settings, click the button.

6. Click Print.

Printing on Macintosh 23

7. If you turned on background printing, you can select EPSON Monitor3 from the
Application menu in the upper right corner of the screen. You see the EPSON
Monitor3 window:

Select your print job,
then click here to
cancel printing

Click here to show
or hide the print
settings

Note: If you’re not using background printing and you need to cancel printing,
hold down the J key and press the

. (period) key.

Click to check
ink levels

24 Printing on Macintosh

Basic Printing on Mac OS X

If you’re using an OS X compatible printing application, follow the steps below to
print a document. (If you’re using an application that’s compatible only with
Macintosh Classic mode, follow the steps on page 22 instead.)

Before you begin, make sure you add your printer to the Print Center, as described on
the Start Here sheet.

1. From the File menu, select

2. Select

SP 960 from the Format for menu.

Page Setup. You see a screen like this:

Select your
printer from
the pop-up
menu

3. Select the Paper Size, Orientation, and any other settings you want to use and
click OK.

4. Select Print from the File menu. You see a screen like this:

Click here and
select Print
Settings

Printing on Macintosh 25

5. Select Print Settings from the pull-down menu. You see settings like these:

Select the type of
paper you’re using

Select Color or
Black Ink

Select Automatic
mode

Select higher
quality or faster
printing (if available)

6. Select the following settings:

■ Choose your paper from the Media Type list. See

page 30 for details.

■ Select Color to print a color document or black and

white photograph. To print a black text document,
click Black.

■ Choose Automatic mode to get good printing

results for most projects.

■ Set the slider to Quality to select high-quality printing, or Speed for faster

printing. (The slider is not available for all paper types.)

Note: For details on the other available print settings, click Help.

26 Printing on Macintosh

7. You can also select these options in the pull-down menu:

■ Copies & Pages, to select the number of copies or a page range

■ Layout, to select page layout options

■ Output Options, to save your print job as a PDF file

■ Color Management, to select ColorSync,

®

adjust the color controls, change

the gamma setting, or turn off color adjustments by the printer software

■ Summary, to view a list of all your selections

8. When you’re ready to print, click Print.

9. To monitor the progress of your print job, click the Print Center icon when it
appears in the dock on the bottom of your desktop.

Double-click your printer to
display a screen like this:

You can monitor the progress of
your print job or do one of the
following:

■ Click the print job, then

click Delete to delete the job

■ Click the print job, then

click Hold to pause printing

■ Click a print job marked

“Hold” and click Resume to resume printing

When you’re finished, close Print Center.

Printing on Macintosh 27

Customizing Your Print Settings

You can use advanced settings for color management, printing at higher resolutions,
and selecting a variety of special effects and layouts.

1. On the print settings window, click Custom, then click the Custom Settings
list to open it.

Click Custom, then choose:

Advanced Photo 2880 (for the best quality)
Economy (to save ink on plain paper) or
ColorSync (to match printed colors with
compatible device colors)

Macintosh OS X

Note: For more information on custom settings, click Help (OS X) or

(OS 8.6 to 9.x).

2. If you’re finished selecting custom settings, click Print to print your document.

To select more custom settings, go to step 3.

3. To access advanced settings, click Custom and then click Advanced Settings
(OS X) or Advanced (OS 8.6 to 9.x).

28 Printing on Macintosh

Macintosh
OS 8.6 to 9.x

Click Custom, then choose:

Advanced Photo 2880 (for the best quality)
Economy (to save ink on plain paper) or
ColorSync (to match printed colors with
compatible device colors)

4. Select these advanced settings as necessary:

Click here to select a different
print quality for your media type

Select various print
options here

Macintosh OS 8.6 through 9.x

Select color management
settings here

Click here to select a different print
quality for your media type

Select various print options here

To select color management
settings, select Color
Management from the Print
Settings pull-down menu

Macintosh OS X

Note: For more information on advanced settings, or instructions on saving them

as a group so you can reuse them later, click Help (OS X) or (OS 8.6 to 9.x).

5. OS 8.6 to 9.x: Click OK to save your settings, then click Print.

OS X: Click Print.

Printing on Macintosh 29

Selecting the Correct Media Type

Select the correct Media Type setting so your printer knows what kind of paper you’re
using and adjusts the ink coverage accordingly.

For this paper . . . Select this Media Type setting

Plain paper sheets or envelopes

EPSON Premium Bright White Paper

EPSON Iron-On Transfer Paper 360 dpi Ink Jet Paper

EPSON Photo Quality Ink Jet Paper

EPSON Photo Quality Ink Jet Cards

EPSON Photo Quality Self Adhesive Sheets

EPSON Matte Paper Heavyweight

EPSON Double-Sided Matte Paper

EPSON Photo Paper

EPSON Panoramic Photo Paper

EPSON Glossy Photo Paper

EPSON Photo Quality Glossy Paper

EPSON Glossy Photo Greeting Cards

EPSON Premium Glossy Photo Paper
(including roll paper)

EPSON Photo Stickers

®

Plain paper

Photo Quality Ink Jet Paper

Matte Paper - Heavyweight

Photo Paper

Glossy Photo Paper

Premium Glossy Photo Paper

Photo Quality Glossy Film

EPSON Ink Jet Transparencies Ink Jet Transparencies

EPSON ColorLife

EPSON Premium Luster Photo Paper
(including roll paper)

EPSON Premium Semigloss Photo Paper
(including roll paper)

™

Photo Paper ColorLife Photo Paper

30 Printing on Macintosh

Premium Luster Photo Paper

Premium Semigloss Photo Paper

Printing Borderless Photos on Cut Sheets

You can print your photos with no margins, extending the image all the way to the
edges of the page.

Note: For instructions on printing borderless photos on roll paper, see page 34.

Although borderless printing is a bit slower, you get beautiful snapshots and
enlargements, without trimming, on these papers and sizes:

Paper name Sizes Media Type setting

EPSON Photo Paper 4 × 6 Photo Paper

EPSON Glossy Photo Paper 4 × 6 Glossy Photo Paper

EPSON Premium Glossy Photo Paper 4 × 6

5 × 7

Premium Glossy Photo Paper

With proper care, photographs from your EPSON Stylus Photo printer will last for
many years. The special EPSON inks designed for your printer are formulated to
achieve improved lightfastness when used with EPSON papers for prints that are
properly displayed or stored.

Tip: For best results, always use EPSON papers.

As with traditional photos, proper care will minimize color changes and lengthen
display life:

■ For display, EPSON recommends that prints be framed under glass or a

protective plastic sleeve to protect them from atmospheric contaminants like
humidity, cigarette smoke, and high levels of ozone.

■ As with all photographs, keep your prints away from direct sunlight.

■ For proper storage, EPSON recommends that you keep prints in a photo album

or plastic photo storage box in acid free, archival sleeves commonly available from
most camera stores.

Note: Always keep unused paper in the original package.

Printing on Macintosh 31

To order EPSON paper, contact your dealer or call the EPSON StoreSM at
[phone] or visit our web site at www.epsonstore.com (U.S. sales only).
In Canada, please call [phone] for dealer referral.

Note: Borderless printing is available in Mac OS 8.6 to 9.x or Classic Mode only.

First load your paper as shown, then follow the steps below.

Place the paper next

Slide the edge guide
against the paper

■ Always load the short edge first, even for printing landscape-oriented photos.

■ Load the printable side face up. It’s usually whiter or brighter than the other side.

to the right side

■ Load premium papers one sheet at a time.

1. Start your photo program and open your photo file.

2. Open the File menu and click Page

Setup

. You see the following:

3. Select your Paper Size.

4. Choose Auto Sheet Feeder as the
Paper Source.

5. Click the

Borderless checkbox. Read

the message and click

6. When you have finished making page setup settings, click OK.

7. Click File > Print.

8. Select your paper type as the Media Type option.

9. Select

Quality (for higher quality) or Speed (for faster printing) using the slider.

Then click

Print.

32 Printing on Macintosh

OK.

Printing on Roll Paper, CDs, DVDs, and Card Stock

Your EPSON Stylus Photo 960 gives you several options for specialized printing:

■ You can print on roll paper and use the cutter attachment to automatically print

and cut a whole series of photos.

■ You can print directly on printable CDs and DVDs using your own photos, text,

and artwork.

■ You can use the straight-through paper path to print on heavy materials such as

card stock and matte board up to 1.3 mm thick.

Follow the instructions in these sections:

■ “Printing on Roll Paper” below

■ “Printing on CDs and DVDs” on page 43

■ “Printing on Card Stock or Matte Board” on page 54

Printing on Roll Paper

You can load the following types and sizes of roll paper:

Paper name Roll sizes

Premium Glossy Photo Paper 4 inches × 26 feet

8.3 inches (A4) × 32.8 feet

Premium Semigloss Photo Paper 4 inches × 26 feet

Premium Luster Photo Paper 8.3 inches (A4) × 32.8 feet

Note: You can’t print on roll paper with Macintosh OS X applications.

Follow the steps in the next sections to load roll paper, install the cutter and basket,
adjust the cutting position, and print.

33

Loading Roll Paper

1. Remove the tape and protective paper from the end
of the roll. Then insert the holders into the roll of
paper as shown.

2. Make sure the end of the paper is cut straight across,
with 90° corners. If the end is cut diagonally, you
may have problems feeding the paper.

3. If the paper curls at the end, fold a sheet of paper
over the end and roll it backward to uncurl it.

Avoid touching the printable surface of the roll
paper.

4. Remove any paper that’s in the sheet feeder at the
top of the printer. Then remove the paper support,
lower the output tray, and turn on the printer.

Note: You can load and print on roll paper with the
paper support (and sheets) in place. However, you
may find it easier to remove them.

5. Make sure the adjust lever is set to
the m position.

34 Printing on Roll Paper, CDs, DVDs, and Card Stock

6. Install the roll paper holders on
the printer.

Insert the left holder into the far
left slot, then insert the other
holder into the appropriate slot
on the right (either the 4-inch
slot as shown, or the 8.3-inch
slot further on the right).

7. Pull out approximately 15
inches of paper and insert it

Don’t load roll paper in the cut
sheet feeder

into the roll paper feeder. Then
slide the edge guide snugly
against the paper.

Caution: Don’t load roll
paper into the sheet feeder at
the top of the printer.

8. Push the paper into the roll
paper feeder as far as it will go

Roll paper feeder

(about 10 inches). Hold the
paper in place for a few seconds,
until the printer feeds it automatically.

9. To verify that the paper is loaded straight, open the printer cover and look into
the printer.

Printing on Roll Paper, CDs, DVDs, and Card Stock 35

If the paper is crooked, press the z roll paper button and hold it for three seconds
to back the paper all the way out.

Then turn the roll paper
holder knobs to roll up the
paper. Press the m paper
button to clear the paper out
error. Repeat steps 7 through
9 to reload the paper.

Continue with the instructions below to install the roll paper cutter and basket.

If you don’t want to install the cutter, follow the instructions on page 39 to print on
roll paper.

Installing the Roll Paper Cutter and Basket

1. Make sure the printer is turned off, then lower
the output tray.

2. Rest the cutter on the output tray. Then press
down on the cutter and push it into the printer.

3. To use the basket, move the printer to the edge
of the table or desk.

36 Printing on Roll Paper, CDs, DVDs, and Card Stock

4. Unhook the end of the basket. Then
slide the arms around the output tray
and insert the pegs into the holes on
the sides of the tray.

Caution: Don’t install the basket if
you’re printing panoramic photos; this
may cause a paper jam. The basket
holds 40 photos, up to 7 inches long.
For longer photos, remove each one
after it’s printed.

5. Hook the ends of the basket shaft over
the arms. Make sure the hooks rest in
the grooves.

6. Push down the cloth in the middle to
form a basket to hold your cut photos.

7. Turn the printer back on.

8. Now adjust the cutting position as
described on page 38.

Printing on Roll Paper, CDs, DVDs, and Card Stock 37

Adjusting the Cutting Position

Before you use the automatic roll paper cutter, you need to adjust the cutting
position. Make sure you have roll paper loaded before you start.

1. Windows: Right-click the printer icon on your taskbar (in the lower right

corner of your screen). Select Printer Settings. Then click the Maintenance
tab.

Macintosh OS 8.6 to 9.x: Open the File menu and choose Page Setup or Print.
Click the Utility button.

2. Click the Printer and Option Information or Printer Information icon.

You see a window like this:

3. Click the Auto Cutter Adjustment
button. You see an adjustment screen.

4. Click Print. The printer prints and cuts a
pattern like this:

5. Place the two cut pieces together and line
up the patterns. Identify the one with the
most precise cut between the yellow and
black boxes.

In the example shown, you would select
pattern #9.

6. Select that pattern number in the window
shown here and click

7. Follow the instructions on page 39 to print
and cut your photos.

Finish.

38 Printing on Roll Paper, CDs, DVDs, and Card Stock

Selecting Roll Paper Settings

Before you print on roll paper, make sure the paper is loaded correctly, as described
on page 34. If you want to cut your photos automatically, install the automatic roll
paper cutter and basket as described on page 36.

Then follow the steps in the next sections to select your roll paper settings on
Windows or Macintosh.

Note: You can’t print on roll paper when you’re using Mac OS X applications.

Windows

Start by opening your photo file and resizing it as necessary. Then follow these steps:

1. Open the File menu and click

Print. Then click Properties or
Preferences:

2. Choose Photo or Best Photo as
the Quality Type.

3. Choose Roll or Roll Paper as the
Paper Source. The Roll Paper
Options window pops up as
shown:

4. If you installed the cutter, select
one of the following Auto Cutter
settings:

■ For the cleanest edge, select Normal Cut.

■ To save paper, select Paper-Saving Cut. You may see a sliver of the previous

or next image on your photos.

■ To operate the cutter manually, select Manual Cut. This allows you to send

multiple print jobs without cutting between jobs.

5. Select

Cut Sheet Mode unless you’re printing a banner. Then click OK.

Note: If you’re using Film Factory with roll paper, select Roll Paper or Roll Paper
(No Margins) as the Paper setting. To select cutting and other roll paper options,
click Properties. Don’t change any other printer settings.

Printing on Roll Paper, CDs, DVDs, and Card Stock 39

6. Click Borderless if you want to print borderless photos.

7. Select one of the following as the paper Type option, depending on the paper
you’re using:

■ Premium Semigloss Photo Paper

■ Premium Luster Photo Paper

■ Premium Glossy Photo Paper

8. Select the photo size as the Size setting.

9. Click OK, then click OK or Print.

After your photos are printed, continue with the steps on page 41.

Macintosh

Start by opening your photo file and resizing it as necessary. Then follow these steps:

1. Macintosh: Open the File menu
and click Page Setup:

2. Select the photo size as the Paper

.

Size

3. Choose Roll Paper as the Paper
Source.

4. Click Borderless if you want to
print borderless photos.

5. If you installed the cutter, select one of the following Auto Cutter settings:

■ For the cleanest edge, select Normal Cut.

■ To save paper, select Paper-Saving Cut. You may see a sliver of the previous

or next image on your photos.

■ To operate the cutter manually, select Manual Cut. This allows you to send

multiple print jobs without cutting between jobs.

Note: If you’re using Film Factory with roll paper, select Roll Paper or Roll Paper
(No Margins) as the Paper setting. To select cutting and other roll paper options,
click Properties. Don’t change any other printer settings.

40 Printing on Roll Paper, CDs, DVDs, and Card Stock

6. Select Cut Sheet Mode unless you’re printing a banner.

7. Click OK. Then open the File menu and click Print.

8. Select one of the following as the Media Type option, depending on the type of
paper you’re using:

■ Premium Semigloss Photo Paper

■ Premium Luster Photo Paper

■ Premium Glossy Photo Paper

9. Select Quality (for higher print quality) or Speed (for faster printing) using the
slider. Then click Print.

Continue with the steps in the next section to remove your photos.

Removing Your Photos and Paper

After your photos are printed and cut, you can either send another print job or
remove the roll paper from the printer.

1. When the printer stops, press
and release the z roll paper
button to cut and eject the last
photo.

If you’re not using the cutter, cut
the paper on the printed line,
then press and release the z roll
paper button to feed the paper
back into printing position.

2. When you’re finished printing on roll
paper, you need to “unload it” from the
printer. Press the z roll paper button and
hold it for three seconds. The paper feeds
backwards out of the printer.

You can also set the adjust lever to the !
position, then turn the knobs to roll up the
paper. Make sure you return the adjust
lever to the m position after you remove the paper.

Printing on Roll Paper, CDs, DVDs, and Card Stock 41

3. Turn the knobs to roll the rest of the paper onto the holder. Then press the

m paper button to turn off the red m paper light.

4. Pull the roll paper holder out of its mounting slots and remove the roll paper from
the holder.

5. Return the unused roll to its original package.

6. To remove the basket, first lift the shaft off of the arms. Then pull out the arms
and remove the basket.

7. To remove the paper cutter, first turn off the
printer. Then press the buttons with your
thumbs and pull the cutter away from the
printer.

Store your printouts in resealable plastic bags,
photo albums, or glass-covered picture frames.
Keep both printed and unused roll paper away
from high temperatures, humidity, and direct
sunlight.

42 Printing on Roll Paper, CDs, DVDs, and Card Stock

Printing on CDs and DVDs

Your printer includes a special tray that lets you print customized text, graphics, and
photos directly on any printable CD or DVD. The EPSON Print CD software makes
it easy to import your own photos, add text, and modify your designs with a variety of
special effects. You can print on both regular 12-cm CDs and 8-cm mini CDs.

You can order ink-jet printable CDs and DVDs from several websites, for example,
www.pcmall.com, www.cdw.com, www.warehouse.com, www.zones.com, and
www.pcconnection.com. Make sure you purchase CDs and DVDs that have an
ink-jet printable surface.

Cleaning the Roller

Before you print CDs or DVDs, it’s a good idea to clean the roller inside the printer.
You can do this by feeding and ejecting several sheets of plain paper.

1. Make sure the printer is turned on and
letter-size paper is loaded.

2. Press the m paper button to feed the
paper into the printer.

3. Press the m paper button again to eject
the paper.

4. Repeat steps 2 and 3 several times.

Designing CDs and DVDs

You can use EPSON Print CD to create and print a design with images, graphics, and
text. You can use your own photos, or choose from a selection of photographic and
abstract images included with the program.

Note: EPSON Print CD software is not available for Mac OS X.

The easiest way to create your own design is to start with an existing file, and then
personalize it for your own use.

1. Start EPSON Print CD.

Printing on Roll Paper, CDs, DVDs, and Card Stock 43

2. Click the Open icon or select Open from the File menu. Select Sample1.ec2
and click OK (Windows) or sample01 and click Open (Macintosh).

You see the Midnight Music CD on the workspace:

Windows

Macintosh

3. To change the background image, click the Background icon (Windows) or
choose Background from the Insert menu (Macintosh). You see a window like
the following:

Click here to
select a new
background image

Windows

Macintosh

4. Click

Select Image (Windows) or Select Background (Macintosh).

44 Printing on Roll Paper, CDs, DVDs, and Card Stock

You see the following:

Macintosh

Windows

5. Select one of the images included with the program, and click OK (Windows) or

Open (Macintosh). (You can also click the TWAIN button to scan in an image or

download one from your digital camera.)

If you want to choose one of your own images, do one of the following:

■ Windows: Click the File tab, then click Browse to locate the folder where

your images are stored and click OK. You see thumbnail images of all the files
in the folder. Select your image and click OK.

■ Macintosh: Locate the folder where your images are stored, then select the

one you want and click Open.

6. If you want to modify the template or enhance your image, click Image

Adjustment

Windows

(Windows), or use any of the available editing features (Macintosh).

Macintosh

You can adjust the brightness, contrast,
and gamma, or apply mosaic, blur, or
special color effects

Printing on Roll Paper, CDs, DVDs, and Card Stock 45

7. To edit the text, do one of the following:

■ Windows: Double-click any text block on the CD image to open the text

editing window. Enter your text and use the tabs to apply formatting and
special effects, then click OK.

■ Macintosh: Use any of the options on the Text Settings palette. You can also

use the options on the Color Settings and Object Settings palettes.

Windows

Click here to curve
a line of text

8. To curve a single line of text, click the text, then drag the red “handle” up or
down.

9. When you’re finished, choose

Note: To check your design, it’s a good idea to print it on a sheet of plain paper
before printing on a CD or DVD. Make sure you have plain paper loaded in the
printer, then follow the instructions beginning on page 50 to print.

Save as from the File menu to save your file.

When you’re ready to load a CD or DVD, follow the instructions in the next section.

46 Printing on Roll Paper, CDs, DVDs, and Card Stock

Macintosh

Inserting a CD or DVD

Make sure the data, music, or video is burned on your CDs or DVDs before you
print. Otherwise, dirt or scratches on the surface may cause errors when you burn the
data. If you plan to print large numbers of CDs or DVDs, it’s a good idea to print a
small sample, then wait a day and check the quality to make sure it is satisfactory.

If you want to check the print position or color, see the instructions for adjusting
print position (page 51) and density (page 53).

Before you insert a CD or DVD, make sure the printer is turned on. Otherwise, the
disc may not be positioned correctly.

Then follow these steps:

1. Push in the output tray extensions, but leave the tray open.

2. Open the printer cover and set the

adjust lever to the ! position.
The m paper light begins flashing
rapidly.

Printing on Roll Paper, CDs, DVDs, and Card Stock 47

3. Place the front sheet feeder on the output
tray and push it in until it snaps into
place.

4. Place the CD or DVD on the CD tray
with the white or printable side face-up.

To print on a mini-CD, place the
mini-CD ring on the tray first, then
place the CD inside the ring.

5. Slide out the edge guide to make room
for the tray.

6. Insert the tray against the right side of the
feeder.

48 Printing on Roll Paper, CDs, DVDs, and Card Stock

7. Push the tray all the way in, aligning the
curved notch with the notch in the front
sheet feeder.

8. Slide the edge guide against the edge of the
tray.

9. Set the adjust lever to the position.

Printing on Roll Paper, CDs, DVDs, and Card Stock 49

10. Close the printer cover and press the m paper

button. The tray moves into printing position.

Follow the instructions in the next section to print
with EPSON Print CD.

Printing Your Design

After you have created your design and loaded a CD or DVD, you’re ready to print.

1. Open the File menu and select Printer Settings (Windows) or Page Setup
(Macintosh).

2. Make sure your EPSON Stylus Photo 960 is selected, and the Paper Source is set
to Manual or Manual Feed:

Windows

Select the Manual paper source

Macintosh

3. Click OK.

50 Printing on Roll Paper, CDs, DVDs, and Card Stock

4. Open the File menu and select Print, or click the Print button. You see the
following:

Windows

Macintosh

5. Click OK (Windows) or Print (Macintosh).

Note: After you print, handle the CD or DVD carefully to avoid smearing the ink.
Wait at least 24 hours before playing the disc or inserting it in a drive. Keep
printed discs away from moisture and direct sunlight.

When you’re finished printing on CDs and DVDs, make sure you return the adjust
lever to the m position. Then remove the front sheet feeder by pulling it straight out.

Caution: Don’t move the adjust lever during printing; this could damage your printer.

Adjusting the Print Position

If your printed images and text are not centered or positioned the way you want, you
may need to adjust the printing position. Use the blank cardboard check disk
included with your printer, or an extra CD. You can also use these steps to check the
position before you print on a CD or DVD:

1. Place the position check disk (or an extra CD) on the CD tray and insert it into
the printer, as described on page 47.

2. Start Print CD.

3. Follow the instructions on page 50 to make sure your EPSON Stylus Photo 960 is
selected, and the Paper Source is set to Manual or Manual Feed.

4. Select

Print from the File menu, or click the Print button.

Printing on Roll Paper, CDs, DVDs, and Card Stock 51

You see the following:

Windows

Select this setting

Macintosh

5. Select Print Position Confirmation (or Check) Pattern and
click OK. The confirmation pattern is printed on the check
disk or CD.

6. Remove the check disk or CD and measure the distance from
the edge of the hole to the small cross marks (distances
labeled A and B as shown). You’ll need a millimeter ruler for
these measurements.

7. Open the File menu and select Adjust Print Position.

Windows

Enter measurements here

Macintosh

52 Printing on Roll Paper, CDs, DVDs, and Card Stock

8. Make sure Enter Values or Value Entry is checked, then input the A distance in
the Height (Top) or Top Space box. Enter the B distance in the Width (Right)
or Right Space box.

9. Click OK to save the measurements to the Print CD program.

Adjusting the Print Density

If ink smears on your printed CDs or DVDs, you may need to adjust the color
saturation or ink density. CDs from different manufacturers may absorb ink
differently, so you may need to adjust the density for each type of disc. Follow these
instructions to print a color saturation check pattern, and then make adjustments as
necessary.

1. Start EPSON Print CD.

2. Follow the instructions on page 50 to make sure your EPSON Stylus Photo 960 is
selected, and the Paper Source is set to Manual or Manual Feed.

3. Insert a test CD or DVD for printing, as described on page 47.

4. Select Print from the File menu, or click the Print button. You see the
following:

Windows

Select this setting

Macintosh

5. Select Print Density Confirmation Pattern (Windows) or Print Density Check

Pattern

(Macintosh), and click OK.

6. After the pattern is printed, examine the printed CD or DVD and make the Color
Correction setting lighter or darker as necessary.

Printing on Roll Paper, CDs, DVDs, and Card Stock 53

You can print three density patterns on one disc. Each pattern is printed in a
different location.

After the first pattern is printed, adjust the setting, then repeat steps 4 through 6,
selecting Second or Second Time to print the second pattern.

If you want to try a third Color Correction setting, you can repeat steps 4 through
6 again and select Third or Third Time.

7. Remove the CD or DVD and let it dry for at least 24 hours. Then check the
saturation levels again.

Note: You can also use the Brightness and Contrast settings in Print CD to adjust
color saturation. See page 45 for instructions.

Printing on Card Stock or Matte Board

You can use the front sheet feeder to print on white card stock or matte board up to

1.3 mm (.051 inch or 51 mil) thick, in the following sizes: letter, legal, or A4. You can

also use the front sheet feeder to print on premium papers if necessary.

Before you start, turn off the printer and remove the roll paper holder and cutter, if
they’re installed (see page 41 for instructions). Then turn the printer back on. (The
printer must be on to load card stock correctly.)

1. Push in the output tray extensions, but leave the tray open.

54 Printing on Roll Paper, CDs, DVDs, and Card Stock

2. Open the printer cover and set the

adjust lever to the ! position.
The m paper light begins flashing
rapidly.

3. Place the front sheet feeder on the
output tray and push it in until it snaps
into place.

4. Slide out the edge guide to make room
for the card stock.

Printing on Roll Paper, CDs, DVDs, and Card Stock 55

5. Place a sheet of card stock against the right
side of the feeder, with the side you want to
print on face up.

6. Slide the card stock into the printer
until the leading edge is 2 to 4 inches
past the small gray rollers.

7. Set the adjust lever to the ^ position.
If print quality is not satisfactory, try

Small
gray
rollers

setting it to the position for the
next print.

If you’re using the front sheet feeder to
print on paper rather than card stock,
set the adjust lever to the m position.

8. Close the printer cover and press the
m paper button to feed the card stock into the
printer.

Note: If the m paper light flashes, make sure
the adjust lever is set correctly, then press
the m paper button again.

9. Before you print, make sure you select

Manual or Manual Feed Slot as the paper

Source in your printer software (see page 11
for Windows or page 22 for Macintosh).

When you’re finished printing on card stock, make sure you return the adjust lever to
the m position. Then remove the front sheet feeder by pulling it straight out.

Caution: Don’t move the adjust lever during printing; this could damage your printer.

56 Printing on Roll Paper, CDs, DVDs, and Card Stock

Maintaining Your Printer

Follow the instructions in this chapter to keep your printer working at its best and to
prepare it for moving, if necessary:

■ “Cleaning the Print Head” below

■ “Replacing an Ink Cartridge” on page 59

■ “Aligning the Print Head” on page 63

■ “Cleaning the Printer” on page 65

■ “Transporting the Printer” on page 66

For more details, view your on-screen Reference Guide. Click the EPSON Printer

Information Center

Cleaning the Print Head

icon on your desktop.

If your printouts are unexpectedly light, or dots or lines are missing, you may need
to clean the print head. This unclogs the nozzles so they can deliver ink properly.
Print head cleaning uses ink, so clean it only if quality declines.

This section explains how to clean the print head using the Head Cleaning utility.

You can also clean the print head by holding down the
three seconds. (This only works when the red H ink light is off.)

Caution: When you don’t turn on your printer for a long time, print quality can
decline, so turn it on and print a few pages at least once a month to maintain
good print quality.

H ink button on the printer for

57

Running the Head Cleaning Utility

1. Make sure the printer is turned on but not printing, and the red H ink light is off.
(If the H ink light is flashing or on, you need to replace a cartridge; see page 59 for
details.)

2. Windows: Right-click the printer icon on your taskbar (in the lower right
corner of your screen). Select Head Cleaning.

Macintosh OS 8.6 to 9.x: Open the File menu and choose Page Setup or Print.
Click the Utility button, then click the Head Cleaning button.

Macintosh OS X: Open the Applications folder and select EPSON Printer

Utility

3. Follow the instructions on the screen to clean the print head.

Cleaning takes about 45 seconds. The
printer makes noise and the green
P power light flashes.

Caution: Never turn off the printer
while the green P power light is
flashing, unless the printer hasn’t
moved or made noise for more than
5 minutes.

. Select SP 960 in the printer list, click OK, and select Head Cleaning.

4. When the green P power light stops
flashing, make sure paper is loaded in the printer, then do the following:

Windows: Click Print nozzle check pattern. Then click Print.

Macintosh: Click Confirmation, then click Next.

The nozzle check pattern prints (see the next section for details).

5. If the nozzle check pattern has no gaps or white lines, click Finish.

If the pattern has white lines, click Clean to clean the print head again.

If you don’t see any improvement after cleaning three or four times, check the
solutions beginning on page 79.

You can also turn the printer off and wait overnight—this allows any dried ink to
soften—and then try cleaning the print head again.

58 Maintaining Your Printer

Examining the Nozzle Check Pattern

Examine the nozzle check pattern you printed. Each staggered line should be solid,
with no gaps, as shown.

■ If your printout looks okay, you’re done.

■ If you see any gaps (as shown), clean the print head again; see page 58 for

instructions.

Replacing an Ink Cartridge

■ When the red H ink light flashes, one or more ink cartridges are low on ink.

■ When the red H ink light stays on, you need to replace the cartridge(s).

When you print, you’ll also see a message on your screen telling you which cartridge is
low or empty.

When a cartridge is more than six months old, you may need to replace it if printouts
don’t look their best. If the quality doesn’t improve after cleaning and aligning the
print head, you can replace the cartridge even if the red

H ink light is off.

Maintaining Your Printer 59

Checking the Ink Supply

To check your ink supply, do the following:

■ Windows: Right-click the icon on the

Windows taskbar. Then click the Ink Monitor
icon. You see a window like this:

■ Macintosh:

OS 8.6 to 9.x: Choose File > Print, then click the

ink icon.

OS X: Choose Applications > EPSON Printer

Utility > SP960 > Status Monitor

.

You see a window like this:

Click a cartridge image to display information
about the cartridge.

Purchasing Ink Cartridges

Use these EPSON ink cartridges within six months of installing them and before the
expiration date on the package:

Ink cartridge Part number

Black T033120

Cyan T033220

Magenta T033320

Yellow T033420

Light Cyan T033520

Light Magenta T033620

Caution: To ensure good results, use genuine EPSON ink cartridges and do not
refill them. Other products may cause damage to your printer not covered by
EPSON’s warranty.

60 Maintaining Your Printer

When you need new ink cartridges, contact your dealer, or call the EPSON Store at
[phone] or visit www.epsonstore.com (U.S. sales only). In Canada, please call
[phone] for dealer referral.

Ink Cartridge Precautions

Warning: Keep ink cartridges out of the reach of children.

If ink gets on your hands, wash them thoroughly with soap and water. If ink gets
in your eyes, flush them thoroughly with water.

Caution: To avoid damaging the printer, never move the print head by hand.

You cannot print if an ink cartridge is empty. Even though you have a second
black cartridge, you cannot print if one is empty. Leave the empty cartridge
installed in the printer until you have obtained a replacement. Otherwise the ink
remaining in the print head nozzles may dry out.

Removing and Installing Ink Cartridges

Be sure you have a new ink cartridge before you begin. Once you start replacing a
cartridge, you must complete all the steps in one session.

1. Make sure the printer is turned on (the green P power light should be on, but not

flashing). Then open the printer cover.

2. Press and release the H ink button.

The print head moves so that the
_ ink out arrow points to the
empty cartridge.

3. Press and release the

H ink button

Ink out
arrow

again.

■ If more than one ink cartridge

is empty, the next one moves
under the _ ink out arrow.

■ If all the empty cartridges have

been identified, the print head
moves to the cartridge replacement
position.

Maintaining Your Printer 61

4. Open the cartridge cover.

5. Press in the tab on the back end of the empty
cartridge to unlock it. Then squeeze both
tabs, lift the cartridge out of the printer, and
dispose of it carefully.

6. Remove the new cartridge from its package.

Caution: Don’t touch the green circuit
board on the back of the cartridge; you may
inhibit normal operation and printing.

7. Slide the new cartridge into its slot. The side
with the green circuit board goes in the back
of the slot.

8. Press the cartridge down until it clicks into
place.

9. If you need to replace any other ink
cartridges, repeat steps 5 through 8. Then
close the cartridge cover.

10. Close the printer cover and press the H ink
button. The printer begins charging the ink
delivery system.

The lights flash and the printer makes noise.
Charging takes about a minute. When it’s
finished, the green P power light stops
flashing and stays on, and the red
turns off.

Caution: Never turn off the printer while the
green

P power light is flashing, unless the

printer hasn’t moved or made noise for more
than 5 minutes.

62 Maintaining Your Printer

H ink light

Aligning the Print Head

If your printouts contain misaligned vertical lines, or you see light or dark horizontal
banding, you may need to align the print head.

1. Turn on the printer.

2. Load several sheets of EPSON Photo Quality Ink Jet paper.

3. Windows: Right-click the printer icon on your taskbar (in the lower right

corner of your screen) and select Print Head Alignment.

Macintosh OS 8.6 to 9.x: Choose File > Page Setup or Print. Click the

Utility button, then click the Print Head Alignment button.

Macintosh OS X: Open the Applications folder and select EPSON Printer

Utility
Alignment

4. Follow the instructions on the screen to
print a test page. You see this window:

5. On the test page, select the pattern with
the two vertical lines most precisely
printed on top of each other. You may
need to use a magnifying glass or loupe.

. Select SP 960 in the printer list, click OK, and select Print Head

.

Select one pattern each for rows 1
through 4. Enter the number of the
best pattern for each row in the
corresponding boxes on the screen.
Then click

If you can’t find an aligned pattern, choose the one that’s closest to being aligned.
Then click Realignment to print another test page and repeat this step.

Next.

Maintaining Your Printer 63

After you click Next, you see this window:

6. Click Print to print the first pattern on the next
test page.

7. After it prints, remove and reload the test page
as shown, with pattern row #1 on the right.

8. Click Print again to print the second test
pattern.

9. Repeat steps 7 and 8 to print the third test
pattern. You see this screen:

10. On the test page, select the least grainy box in
each column.

Select a box for columns 1, 2 and 3. Then enter the number of the best looking
box in the corresponding boxes on the screen.

64 Maintaining Your Printer

11. If box 5 is the least grainy in all the rows, click Finish.

If box 5 is the best in one or more rows, clear the checkbox in those rows. Click

Realignment to repeat the process for any rows that are checked. Then repeat

steps 6 through 11.

Cleaning the Printer

To keep your printer working at its best, you should clean it several times a year.

1. Turn off the printer, unplug the power cord, and disconnect the cable.

2. Remove all the paper, then use a soft brush to clean the sheet feeder.

3. If the outer case or the inside of the sheet feeder is dirty, clean it with a soft cloth
dampened with mild detergent. Keep the printer cover closed to prevent water
from getting inside.

4. If the inside of the printer accidentally gets
soiled with ink, wipe it off with a damp cloth.

Warning: Don’t touch the gears or any other
parts inside the printer.

Caution: Never use a hard or abrasive brush, or
benzine, alcohol, or thinner for cleaning; they
can damage the printer components and case.

Don’t get water on the printer components and
don’t spray lubricants or oils inside the printer.

Clean here

Maintaining Your Printer 65

Transporting the Printer

If you need to ship your printer, you must remove the ink cartridges and prepare the
printer for transportation in its original box or a similar one.

1. Turn on the printer, then press and release the H ink button.

2. Open the printer cover, then open the cartridge cover.

3. Remove the cartridges. For each cartridge, press in the tab on the back, then
squeeze both tabs and lift the cartridge out of the printer.

4. Set each cartridge down on a sheet of paper or plastic with the label on top facing
upward. Pack the cartridges separately in sealable plastic bags.

5. Close the cartridge cover and press the H ink button. The print head moves back
to its home position.

6. Turn off the printer and unplug the power cord from the electrical outlet. Then
disconnect the printer cable and power cord from the printer.

7. Remove any paper from the printer, then remove the paper support, roll paper
holder, basket, and automatic roll paper cutter, if they’re installed.

8. Open the printer cover. Tape the ink
cartridge holder to the printer case. Then

Tape the ink cartridge
holder to the printer case

close the printer cover.

Caution: Be sure to remove the tape after
installing the printer in its new location.

9. Close the output tray.

10. Repack the printer and its attachments in
the original box using the protective
materials that came with them.

Keep the printer level as you transport it.

After transporting the printer, remove the tape securing the ink cartridge holder.
Re-install the ink cartridges as described on page 61.

Then test your printer. If you notice a decline in print quality, clean the print head
(see page 57); if output is misaligned, align the print head (see page 63).

66 Maintaining Your Printer

Installing Your Printer Software

Before installing your printer software, follow the steps on the Start Here sheet to set
up your printer and connect it to your computer.

If you’re using Windows XP, Windows 98, or Macintosh, follow the software
installation instructions on the Start Here sheet.

If you’re using one of the operating systems below, follow the instructions in this
chapter to install your printer software:

■ “Installing Printer Software on Windows Me” below

■ “Installing Printer Software on Windows 2000” on page 69

Installing Printer Software on Windows Me

Before you start, make sure your printer is set up, connected to your computer, and
turned on, as described on the Start Here sheet. Installation takes place in several
phases. Follow the instructions in the two sections below, first to install your printer
driver, and then to install additional software.

Installing the Printer Driver for Windows Me

1. Turn on your computer and wait for
Windows to detect your printer connection
(your screen might have different wording):

Don’t click any buttons on the screen yet.

Note: If a screen like this doesn’t appear,
make sure your printer is turned on and
connected.

67

2. Put the EPSON CD-ROM in your CD-ROM or DVD drive and click Next.

3. Continue clicking Next or Finish until setup is complete.

4. When you see the license agreement, click Agree, then continue with the
instructions in the next section to finish the installation.

Installing Additional Software for Windows Me

After you accept the license agreement, you
see the Options Menu:

1. Click Install Optional Software. You
see the Optional Software menu:

2. Click the button for each program to
learn more about it.

If you want the program, click Install
and follow the instructions on the screen.
Then click

3. If you see a message about installing
QuickTime,® click Yes and follow the
on-screen instructions. You don’t need a registration number.

4. When you’re finished installing software, close any open windows and click Back
to return to the Options Menu.

5. Click View Software Offers. Click the button for each offer to learn more about
it, then follow the instructions on the screen. When you’re finished, click Back to
return to the Options Menu.

If you see a message asking you to restart your computer, select

Finish. It’s better to restart after you have finished installing software.

Back to return to the menu.

68 Installing Your Printer Software

No and click

6. When you’re finished, close any open windows and click Back to return to the
Options Menu.

7. Click Install Printer Information Center, then follow the on-screen
instructions.

8. At the Options Menu, click Exit.

9. When you see the registration screen, register your printer with EPSON as
instructed. Remove the CD-ROM and keep it in case you need to reinstall any
software later.

10. Restart your computer if prompted. You’re ready to print.

Installing Printer Software on Windows 2000

Before you start, make sure your printer is set up, connected to your computer, and
turned on, as described on the Start Here sheet. Installation takes place in several
phases. Follow the instructions in the two sections below, first to install your printer
driver, and then to install additional software.

Installing the Printer Driver for Windows 2000

1. Turn on your computer.

2. Wait for Windows to detect your printer
connection and display a screen like this:

Don’t click any buttons on the screen yet.

Note: If this screen doesn’t appear, make sure
your printer is turned on and connected.

3. Put the EPSON CD-ROM in your
CD-ROM or DVD drive and wait a few
seconds for the CD-ROM to be recognized.

4. Click Next.

Installing Your Printer Software 69

5. Select the Search for option, then click

Next.

You see a screen like this (your screen might
have different wording):

6. Make sure
click

CD-ROM drives is checked, then

Next.

7. At the next screen, click Next. Installation
proceeds automatically.

8. When installation is complete, click Finish.

9. When you see the license agreement, click

Agree, then continue with the instructions in the next section to finish the

installation.

70 Installing Your Printer Software

Installing Additional Software for Windows 2000

After you accept the license agreement, you see
the Options Menu:

1. Click Install Optional Software. You see
the Optional Software menu:

2. Click the button for each program to learn
more about it.

If you want the program, click Install and
follow the instructions on the screen. Then
click Back to return to the menu.

3. If you see a message about installing
QuickTime, click Yes and follow the on-screen instructions. You don’t need a
registration number.

4. When you’re finished installing software, close any open windows and click Back
to return to the Options Menu.

5. Click View Software Offers. Click the button for each offer to learn more about
it, then follow the instructions on the screen. When you’re finished, click

Back.

If you see a message asking you to restart your computer, select No and click

Finish. It’s better to restart after you have finished installing software.

6. When you’re finished, close any open windows and click Back to return to the
Options Menu.

7. Click

Install Printer Information Center, then follow the on-screen

instructions.

8. At the Options Menu, click

Exit.

Installing Your Printer Software 71

9. When you see the registration screen, register your printer with EPSON as
instructed. Remove the CD-ROM and keep it in case you need to reinstall any
software later.

10. Restart your computer if prompted. You’re ready to print.

72 Installing Your Printer Software

Solving Problems

See “Diagnosing Printer Problems” on page 75 to help determine what the cause of
your printer problem may be. Then see these sections for solutions:

■ “Setup and Software Installation Problems” on page 77

■ “Printer Problems” on page 78

■ “Quality Problems” on page 79

■ “Paper Problems” on page 81

■ “CD/DVD Printing Problems” on page 82

■ “Miscellaneous Problems” on page 82

■ “Uninstalling and Reinstalling Printer Software” on page 83

■ “Where To Get Help” on page 84

Tip: It’s a good idea to check EPSON’s support web site periodically for free
updates to your printer driver. Visit http://support.epson.com. Download
instructions are posted for your convenience.

73

Printer Parts

Adjust lever

Edge guide

Roll paper
button

Paper support

Sheet feeder

Paper

Ink

button

button

Paper stoppers

Output tray and
extensions

Power
button

(Automatic roll paper cutter
and basket not pictured)

Front sheet
feeder slot

Auto cutter connector

74 Solving Problems

Roll paper feeder

Photo basket mounting hole

Roll paper
edge guide

Roll paper
holders

Parallel port

USB port

Diagnosing Printer Problems

First, check the printer’s lights (see below) or run a printer check (see page 76).

Lights Explanation

Green P power light flashes The printer is receiving a print job, replacing an ink cartridge,

charging ink, or cleaning the print head.

Green P power light flashes
and red

Green P power light is on
and red
flashes

Red

Red

Red

H ink light are on

m paper light is on

m paper light

H ink light flashes One of the cartridges is low on ink. Check the message that

H ink light is on One of the cartridges is out of ink. Make sure you have a new

m paper light and red

Your paper ran out. Load more paper and press the
button.

Paper is jammed in the printer.

Press the
light is still flashing, open the cover and remove all paper,
including any jammed or torn pieces. Then reload paper and
press the

You can also set the adjust lever to the ! position, pull the
jammed paper out, then return the lever to the

If you’re using roll paper, press the
paper is jammed, remove it, then reload it to continue printing.

appears on your screen to determine which cartridge is low.
Or follow the instructions on page 60 to check your ink supply.
Make sure you have a replacement cartridge.

cartridge, then follow the steps on page 61 to install it.

If you have just installed a new cartridge, it may be
incompatible with the printer or incorrectly installed. Reinstall
it or replace it with the correct cartridge; see page 60.

Paper may be blocking movement of the print head. Turn off
the printer, then open the cover and remove any jammed
paper or other foreign objects. Turn the printer back on again.
If the lights are still on, contact your dealer or EPSON; see
page 84.

m paper button to eject the jammed paper. If the

m paper button to continue printing.

m position.

m paper button. If the

m paper

Green P power light, red

m paper light, and red H ink

light all flash

Green P power light and

m paper light flash

red

Red

m paper light flashes

and red H ink light is on

The printer may have an internal error. Turn off the printer,
wait a few seconds, and turn it on again. If the lights are still
flashing, contact your dealer or EPSON; see page 84.

The cutter is jammed or is unable to cut. Remove EPSON
paper and try reloading it; non-EPSON paper may be too thick.

The cutter can’t operate. Turn the printer off and remove the
cutter, then contact your dealer or EPSON; see page 84.

Solving Problems 75

Running a Printer Check

You can run a printer check to determine whether a problem comes from the printer
or some other source.

1. Turn off your printer and computer.

2. Disconnect the printer’s interface cable.

3. Load letter-size paper in the printer.

4. Hold down the m paper button, then press
and release the P power button. When
printing starts, release the m paper button.

A test page prints showing the printer’s ROM
version number, an ink counter code, and a
nozzle check pattern. (If the pattern has gaps,
you need to clean the print head; see page 57.)

■ If the test page prints, the problem probably lies in your software settings,

interface cable, or computer, or your software may not be installed correctly.

■ If the test page doesn’t print, you may have a problem with your printer.

Try the suggestions in “Problems and Solutions” beginning on page 77. If
nothing works, contact your dealer or EPSON as described on page 84.

5. Turn off the printer, reconnect the interface cable, then turn on your printer and
computer.

76 Solving Problems

Problems and Solutions

Setup and Software Installation Problems

The printer makes noise after ink
cartridge installation.

■ When you install ink cartridges,

the printer must charge its print
head for a minute or so. Wait
until it’s finished (the green
P power light stops flashing)
before you turn off the printer,
or it may use excess ink the next
time you turn it on.

■ Make sure the ink cartridges are

inserted completely and no
packing material remains in the
printer. Turn off the printer,
wait a moment, then turn it on.

You’re having problems installing
or using the printer software.

■ Make sure your printer is turned

on and its cable is securely
connected at both ends. Follow
the installation steps on the
Start Here sheet or on page 67,
and make sure your system
meets the requirements; see
page 87.

■ Close other programs, including

screen savers and virus
protectors, and install again.

■ If the SP 960 icon doesn’t

appear in the Macintosh
Chooser, you may have an
extension conflict. Turn off any
unnecessary extensions and
restart.

■ If you see an error message with

Windows 2000, you may not
have software installation
privileges. Contact your System
Administrator.

■ If you’re using Windows and

the USB port, make sure your
system was not upgraded from
Windows 95; the USB driver
may not install correctly.

■ Make sure the USB Controller

is working properly in Device
Manager. See your Windows
help system for details.

■ If you’re printing over a

network, see your Reference
Guide in the EPSON Printer

Information Center for
instructions on configuring your
printer for use on a network.

■ In Windows, make sure your

printer is selected as the default
printer.

Solving Problems 77

Printer Problems

Only the green P power light is
on, but nothing prints.

■ Make sure the interface cable is

securely connected at both ends
and meets the system
requirements; see page 87.

■ Run a printer check as described

on page 76. If the test page
prints, make sure your software
is installed correctly.

■ If you’re printing on a network,

make sure you set up your
printer for network printing, as
described in your on-screen
Reference Guide in the EPSON
Printer Information Center.

The printer sounds as though it is
printing, but nothing prints.

■ The print head nozzles may

need cleaning; see page 57 for
instructions.

Printing is too slow.

Make sure your system meets the
requirements listed on page 87. If
you’re printing a high-resolution
image, you need more than the
minimum requirements. You may
also need to:

■ Clear space on your hard drive

or run a defragmentation utility.

■ Close open programs that

you’re not using.

■ Increase your system’s memory

(RAM).

For the fastest printing, try these
tips:

■ Select Draft as the Quality Type

(Windows) or set the
Quality/Speed slider to Speed
(Macintosh).

■ In the Advanced window, turn

MicroWeave

®

off (Macintosh
only) and/or turn High Speed
on.

■ The printer won’t operate

properly if it’s tilted or at an
angle. Place it on a flat, stable
surface.

Your printer makes noise when
you turn it on or after it has been
sitting for awhile.

Your printer is performing routine
maintenance.

78 Solving Problems

■ If your printer is connected to a

USB hub, disconnect any
unused USB devices.

■ If you’re using the parallel port,

enable ECP/DMA mode on
your computer’s parallel port.
See your computer
documentation or the
manufacturer for instructions.

Quality Problems

You see banding (light lines).

■ Clean the print head nozzles; see

page 57 for instructions.

■ Select a higher print quality and

turn off High Speed mode; see
page 13 (Windows) or page 28
(Macintosh).

■ Make sure the Type or Media

Type setting matches your
paper; see pages 15 or 30 for
guidelines.

■ Make sure the printable side of

the paper is face up.

■ The ink cartridges may need

replacing; see page 59.

■ Align the print head as

described on page 63.

Your print is blurry or smeared.

■ Make sure your paper isn’t

damp, curled, or loaded face
down.

■ Use a support sheet with special

paper, or try loading your paper
one sheet at a time.

■ Make sure your paper meets the

specifications listed in the
on-screen Reference Guide in
your EPSON Printer
Information Center.

■ Use EPSON papers for proper

saturation and ink absorption.

■ Check the adjust lever. Set it to

m for most papers and ^ for
envelopes; for heavy stock, see
page 54.

■ Align the print head as

described on page 63.

■ Remove each sheet after

printing on glossy paper or
transparencies. Wait several
hours before handling.

Solving Problems 79

Your printout is faint or has gaps.

You see wrong or missing colors.

■ Make sure Black Ink Only is off

(Windows) or Color is selected
(Macintosh), even for black and
white photographs.

■ Clean the print head nozzles; see

page 57 for instructions.

■ The ink cartridges may be old or

low on ink; see page 59.

■ Clean the print head nozzles; see

page 57 for instructions.

■ The ink cartridges may be old or

low on ink; see page 59.

■ Make sure the Type or Media

Type setting matches your
paper. See pages 15 or 30.

■ Make sure your paper isn’t

damaged, old, dirty, or loaded
face down. If it is, load new
paper, face up. For best results,
use genuine EPSON paper.

Your printout is grainy.

■ Use a higher quality paper or

select a higher Quality Type
(Windows) or Print Quality
setting (Macintosh).

■ Try turning off PhotoEnhance.

Also check if you’re using a
special effect that alters image
colors, like Sepia.

■ Try changing the Gamma

setting. See page 13 (Windows)
or page 28 (Macintosh).

■ Your printed colors can never

exactly match your on-screen
colors. However, you can use a
color management system to get
as close as possible. Also see the
on-screen Reference Guide in
your EPSON Printer
Information Center for color
management information.

Your printouts have scratches or
other marks.

™

■ Align the print head as

described on page 63.

■ Increase the image resolution or

print it in a smaller size; see your
software documentation.

80 Solving Problems

Try loading the paper in the front
sheet feeder, as described on
page 54.

Paper Problems

Heavy stock doesn’t feed correctly
or jams in the printer.

Paper doesn’t eject fully or is
wrinkled.

■ If the paper doesn’t eject fully,

you may have set the wrong
paper size. Press the m paper
button to eject the paper, then
select the correct paper size.

■ If it’s wrinkled when it ejects,

the paper may be damp or too
thin. Load new paper.

Paper sheets don’t feed correctly
or jam in the printer.

■ If paper doesn’t feed or multiple

pages feed, remove it from the
sheet feeder. Fan the edges of
the sheets, reload them against
the right side of the feeder, and
slide the edge guide snugly, but
not too tightly, against the
paper. Don’t load paper above
the arrow on the left edge guide.

■ If paper jams, press the m paper

button. If necessary, open the
cover and remove any jammed
or torn pieces. Load new paper
and press the m paper button.

You can also set the adjust lever
to the ! position, pull out the
jammed paper, and then return
the lever to the m position.

Follow the steps on page 54 to use
the front sheet feeder.

Roll paper doesn’t feed correctly
or jams in the printer..

■ Cut the end of the paper

straight across. If it’s cut
diagonally, the paper won’t feed
smoothly.

■ If the roll paper end is curled,

place the end inside a folded
sheet of paper and roll it
backwards against the curl.

■ Make sure the paper is loaded in

the roll paper feeder, not the
sheet feeder; see page 35.

■ As you load the paper, gently

hold it in the roll paper feeder
with your hand; don’t force the
paper into the feeder.

■ Select Roll or Roll Paper as the

Paper Source in your print
settings. Otherwise, too much
paper will feed.

■ If extra paper feeds, press the

z roll paper button for three
seconds to rewind the paper
(repeat if necessary to back it all
the way out). If the m paper
light is on, press the m paper
button to turn it off. Reload the
paper as described on page 35.

Solving Problems 81

CD/DVD Printing Problems

Images and text are not centered
on the CD/DVD.

You see incorrect characters.

■ Make sure the interface cable is

securely connected at both ends
and meets the system
requirements on page 87.

Adjust the print position as
described on page 51.

Ink smears on the CD/DVD or
printing is too light.

Adjust the print density as described
on page 53. You can also adjust
brightness or contrast, as described
on page 45.

Printed CDs or DVDs are dirty.

Clean the roller as described on
page 43.

Miscellaneous Problems

The printer prints blank pages.

■ Make sure your printer is

selected in the Print window, or
is the active printer in the
Macintosh Chooser or Print
Center.

■ Clean the print head nozzles; see

page 57 for instructions.

■ Make sure your printer is

selected in the Print window, or
is the active printer in the
Macintosh Chooser or Print
Center.

■ If you’re using a switch box or

USB hub with your printer,
connect the printer directly to
your computer instead.

The margins are incorrect.

■ Make sure the paper settings are

correct for your paper size.

■ Place your paper against the

right side of the feeder with the
edge guide snug against it.

■ Make sure the Borderless

option is set correctly for your
margins; see page 40 for roll
paper or pages 18 or 32 for cut
sheets.

Image size/position is incorrect.

■ Make sure the paper and layout

options are set correctly.

■ Always load paper short-edge

first, even for landscape­oriented images.

82 Solving Problems

Uninstalling and Reinstalling Printer Software

You may need to uninstall and then reinstall your printer driver and utilities if, for
example, you upgrade your Windows operating system. You don’t need to uninstall
your other photo software or the EPSON Printer Information Center.

Windows

1. Click Start, and select Programs or All Programs.

2. Point to Epson or EPSON Printers, then select EPSON

Printer Software Uninstall

3. In the next window, select EPSON Stylus Photo 960
and click OK. Then follow the on-screen instructions.

4. Restart your computer, then see the Start Here sheet or page 67 to reinstall
software.

Note: If you uninstall the EPSON Printer Software or P.I.M. II Plug-In, the ICC color
profiles will also be uninstalled. You will have to reinstall the profiles from the CD-ROM.

.

Macintosh OS 8.6 to 9.x

1. Insert your printer software CD-ROM.

2. Double-click EPSON on your desktop, then double-click EPSON in the
folder that opens. The Install Menu appears.

3. Click Install Printer Driver, then
click Continue. On the Installer
screen, click the arrow in the Easy
Install list at the top and select

Uninstall. Then click the Uninstall

button at the bottom and follow the
instructions.

Solving Problems 83

4. Restart your Macintosh, then see the Start Here sheet to reinstall your software.

Macintosh OS X

1. Open the Applications folder, then the Utilities folder.

2. Select Print Center, select SP 960, and click the Delete button.

3. Restart your Macintosh, then see the Start Here sheet to reinstall your software.

Where To Get Help

If you need help with your printer, EPSON Print CD, Film Factory, or the P.I.M. II
Plug-in for Adobe Photoshop, see the information below. See page 85 for help with
the other software that came on your printer CD-ROM.

EPSON provides technical assistance 24 hours a day through the electronic support
services and automated telephone services listed below:

Service Access

World Wide
Web

Automated
Telephone
Services

To speak to a technical support representative, dial:

■ U.S.: [phone], 6 AM to 8 PM, Pacific Time, Monday through Friday and

7

AM to 4 PM, Saturday.

■ Canada: [phone], 6 AM to 6 PM, Pacific Time, Monday through Friday.

Toll or long distance charges may apply.

84 Solving Problems

From the Internet, you can reach EPSON Support at
http://support.epson.com. At this site, you can download drivers and
other files, look at product documentation, access troubleshooting
information, and receive technical advice through e-mail.

A variety of automated help services are available 24 hours a day, seven
days a week. To use these services, you must have a touch tone
telephone and call [phone]. Your EPSON SoundAdvice
Express Code is 70415. Use this code to quickly select the EPSON
Stylus Photo 960 in SoundAdvice.

SM

Please have the following information ready:

■ Product name (EPSON Stylus Photo 960)

■ Product serial number (located on the back of the printer and on its box)

■ Proof of purchase (such as a store receipt) and date of purchase

■ Computer configuration and operating system version

■ Description of the problem

You can purchase ink cartridges, paper, manuals, and accessories from the EPSON
Store at [phone] or visit www.epsonstore.com (U.S. sales only). In Canada,
please call [phone] for dealer referral.

Technical Support for Other Photo Software

For help with the photo software on your CD-ROM, contact these companies:

Software Web site or e-mail Telephone

Monaco Systems http://monacosys.support.html

[e-mail]

Applied Science
Fiction Digital ROC
or Digital SHO

http://asf.com/support —

[phone],
extension 2204 or 2213

8:30

AM to 6 PM, Eastern

Standard Time, Monday to Friday

Solving Problems 85

86 Solving Problems

Requirements and Notices

Windows System Requirements

To use your printer and its software, we recommend that your system has:

■ Microsoft Windows compatible PC with a Pentium

350 MHz (Windows 2000 or XP) or better processor (Pentium III 500 MHz recommended)

■ 128MB or more of RAM recommended

■ 200MB or more of free hard disk space recommended

■ VGA or better display adapter and monitor

■ CD-ROM or DVD drive for installing the printer software

■ USB connection: a Windows-compliant USB port and a shielded USB “AB” cable, up to 6.5 feet

(2 meters) long

Parallel connection: a high-speed, bidirectional, IEEE-1284 compliant parallel cable (6 to 10 feet
long) with a D-SUB, 25-pin, male connector (computer end) and a 36-pin Centronics
compatible connector (printer end)

®

II 266 MHz (Windows 98 or Me) or

®

Macintosh System Requirements

To use your printer and its software, we recommend that your system has:

■ An Apple

■ Mac OS 8.6, 9.x, or OS X 10.1 or later (Mac OS 9.0 or later recommended)

■ 128MB or more of available RAM recommended

■ 200MB or more of free hard disk space recommended

■ VGA display or better

■ CD-ROM or DVD drive for installing the printer software

■ A shielded USB “AB” cable, up to 6.5 feet (2 meters) long

®

iMac™ series, Power Macintosh® G3 or G4, PowerBook,® or iBook™

87

Important Safety Instructions

Before using your printer, read these safety instructions to make sure you use it safely and effectively:

■ Be sure to follow all warnings and instructions marked on the printer.

■ Use only the type of power source indicated on the printer’s label.

■ Connect all equipment to properly grounded power outlets. Avoid using outlets on the same

circuit as photocopiers or air control systems that regularly switch on and off.

■ Place the printer near a wall outlet where the plug can be easily unplugged.

Placez l’imprimante près d’une prise de courant où la fiche peut être débranchée facilement.

■ Do not let the power cord become damaged or frayed.

■ If you use an extension cord with the printer, make sure the total ampere rating of the devices

plugged into the extension cord does not exceed the cord’s ampere rating. Also, make sure the total
ampere rating of all devices plugged into the wall outlet does not exceed the outlet’s ampere rating.

■ Keep your printer and computer system away from potential sources of electromagnetic

interference, such as loudspeakers or cordless telephone base units.

■ Avoid locations that are subject to rapid changes in heat or humidity, shocks or vibrations, or dust.

■ Leave enough room around the printer for sufficient ventilation, leaving at least 3.9 inches

between the back of the printer and the wall.

■ Do not place the printer near a radiator or heating vent or in direct sunlight.

■ Place the printer on a flat, stable surface that extends beyond the printer base in all directions. The

printer will not operate properly if it is tilted or at an angle.

■ When transporting or storing the printer, don’t tilt it, stand it on its side, or turn it upside-down.

This may allow ink to leak from the ink cartridges.

■ Turn off and unplug the printer before cleaning. Clean with a damp cloth only. Do not spill liquid

on the printer.

Caution: Always turn the printer off using the Ppower button. Don’t switch off the power
strip or unplug the printer until the green P power light is off.

■ Do not block or cover the openings in the printer’s case or insert objects through the slots.

■ Except as specifically explained in this manual, do not attempt to service the printer yourself.

■ Unplug the printer and refer servicing to qualified service personnel under the following

conditions:

If the power cord or plug is damaged; if liquid has entered the printer; if the printer has been
dropped or the case damaged; if the printer does not operate normally or exhibits a distinct change
in performance. Adjust only those controls that are covered by the operating instructions.

88 Requirements and Notices

Ink Cartridge Safety Instructions

■ Keep ink cartridges out of the reach of children.

■ Be careful when you handle used ink cartridges; there may be ink remaining around the ink supply

port. If ink gets on your skin, wash it off with soap and water. If it gets in your eyes, flush them
immediately with water.

■ Do not put your hand inside the printer or touch a cartridge during printing.

■ Do not move the print head by hand. You may damage the printer.

■ Install the ink cartridge immediately after you remove it from its package. Leaving the cartridge

unpacked for a long time before use can result in reduced print quality.

■ Do not use an ink cartridge beyond the date printed on the cartridge carton. For best results, use

up the ink cartridges within six months of first installing them.

■ Store ink cartridges in a cool, dark place.

■ Store ink cartridges with the bottom of the packaging facing down.

■ After bringing an ink cartridge inside from a cold storage site, allow it to warm up at room

temperature for at least three hours before using it.

■ Do not shake an ink cartridge after removing it from its package; this can cause leakage.

■ Do not remove or tear the label on an ink cartridge; this can cause leakage.

■ Do not dismantle the ink cartridges or try to refill them. This could damage the print head.

■ Do not touch the green IC chip on the side of the cartridge. This may affect normal operation and

printing.

■ If you remove an ink cartridge for later use, protect the ink supply area from dirt and dust and

store it in the same environment as the printer. Note that there is a valve in the ink supply port,
making covers or plugs unnecessary, but care is needed to prevent the ink from staining items that
the cartridge touches. Do not touch the ink cartridge ink supply port or surrounding area.

■ Before transporting the printer, make sure the print head is capped in the far right position and the

ink cartridges are removed. Tape the ink cartridge holder to the printer case to make sure it
remains in the proper position.

Automatic Roll Paper Cutter Safety Instructions

■ Turn off the printer before attaching or removing the automatic roll paper cutter.

■ Keep the cutter out of the reach of children.

■ Do not touch the area where the paper ejects.

■ Do not disassemble or modify the cutter.

Requirements and Notices 89

FCC Compliance Statement

For United States Users

This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio or television reception. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause interference to radio
and television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:

■ Reorient or relocate the receiving antenna.

■ Increase the separation between the equipment and receiver.

■ Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

■ Consult the dealer or an experienced radio/TV technician for help.

WARNING: The connection of a non-shielded equipment interface cable to this equipment will
invalidate the FCC Certification of this device and may cause interference levels which exceed the
limits established by the FCC for this equipment. It is the responsibility of the user to obtain and use a
shielded equipment interface cable with this device. If this equipment has more than one interface
connector, do not leave cables connected to unused interfaces. Changes or modifications not expressly
approved by the manufacturer could void the user’s authority to operate the equipment.

For Canadian Users

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

90 Requirements and Notices

Declaration of Conformity

According to 47CFR, Part 2 and 15 for Class B Personal Computers and Peripherals; and/or
CPU Boards and Power Supplies used with Class B Personal Computers:

We: EPSON AMERICA, INC.

Located at: MS: 3-13

3840 Kilroy Airport Way
Long Beach, CA 90806
Telephone: [phone]

Declare under sole responsibility that the product identified herein, complies with 47CFR Part 2 and
15 of the FCC rules as a Class B digital device. Each product marketed is identical to the representative
unit tested and found to be compliant with the standards. Records maintained continue to reflect the
equipment being produced can be expected to be within the variation accepted, due to quantity
production and testing on a statistical basis as required by 47CFR §2.909. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.

Trade Name: EPSON

Type of Product: Ink Jet Printer

Model: B131A

ENERGY STAR Compliance

As an ENERGY STAR Partner, EPSON has determined that this product
meets the E
E

NERGY STAR office equipment program is a voluntary partnership with

the computer and office equipment industry to promote the introduction
of energy-efficient personal computers, monitors, printers, fax machines,
and copiers in an effort to reduce air pollution caused by power
generation.

NERGY STAR guidelines for energy efficiency. The EPA

Requirements and Notices 91

Epson America, Inc. Limited Warranty

What Is Covered: Epson America, Inc. (“EPSON”) warrants to the first retail purchaser that the
EPSON printer covered by this limited warranty statement, if purchased and used in the United States
or Canada, conforms to the manufacturer’s specifications and will be free from defects in workmanship
and materials for a period of one (1) year from the date of original purchase. EPSON also warrants that
the consumable ink cartridges enclosed with the printer will perform to the manufacturer’s specified
usage, which usage may expire before the expiration of the limited warranty for the EPSON printer.
For warranty service, you must provide proof of the date of original purchase.

What EPSON Will Do To Correct Problems: Should your EPSON printer prove defective during the
warranty period, please call the EPSON Connection at [phone] (U.S.) or [phone]
(Canada) for warranty repair instructions and return authorization. An EPSON service technician will
provide telephone diagnostic service to determine whether the printer requires service. If service is
needed, EPSON will, at its option, exchange or repair the printer without charge for parts or labor. If
EPSON authorizes an exchange for the defective unit, EPSON will ship a replacement printer to you,
freight prepaid, so long as you use an address in Canada or the U.S. (excluding Puerto Rico and U.S.
Possessions). Shipments to other locations will be made freight collect. You are responsible for securely
packaging the defective unit and returning it to EPSON within five (5) working days of receipt of the
replacement. EPSON requires a debit or a credit card number to secure the cost of the replacement
printer in the event that you fail to return the defective one. If your printer is being repaired, EPSON
will direct you to send your printer to EPSON or its authorized service center, where the printer will be
fixed and sent back to you. You are responsible for packing the printer and for all costs to and from the
EPSON authorized service center. When warranty service involves the exchange of the printer or a
part, the item replaced becomes EPSON property. The replacement printer or part may be new or
refurbished to the EPSON standard of quality, and, at EPSON’s option, may be another model of like
kind and quality. EPSON’s liability for replacement of the covered printer will not exceed the original
retail selling price of the covered printer. Exchange products and parts assume the remaining warranty
period of your original product covered by this limited warranty.

What This Warranty Does Not Cover: This warranty covers only normal use in the United States and
Canada. This warranty is not transferable and will not apply to products purchased from an end user.
This warranty does not cover any color change or fading of prints or reimbursement of materials or
services required for reprinting. This warranty does not cover damage to the EPSON product caused
by parts or supplies not manufactured, distributed or certified by EPSON. This warranty does not
cover ribbons, ink cartridges or third party parts, components, or peripheral devices added to the
EPSON product after its shipment from EPSON, e.g., dealer or user-added boards or components.
EPSON is not responsible for warranty service should the EPSON label or logo or the rating label or
serial number be removed or should the product fail to be properly maintained or fail to function
properly as a result of misuse, abuse, improper installation, neglect, improper shipping, damage caused
by disasters such as fire, flood, and lightning, improper electrical current, software problems,
interaction with non-EPSON products, or service other than by an EPSON Authorized Servicer. If a
claimed defect cannot be identified or reproduced, you will be held responsible for the costs incurred.

SM

92 Requirements and Notices

THE WARRANTY AND REMEDY PROVIDED ABOVE ARE EXCLUSIVE AND IN LIEU OF
ALL OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO,
THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR
FITNESS FOR A PARTICULAR PURPOSE. SOME LAWS DO NOT ALLOW THE
EXCLUSION OF IMPLIED WARRANTIES. IF THESE LAWS APPLY, THEN ALL EXPRESS
AND IMPLIED WARRANTIES ARE LIMITED TO THE WARRANTY PERIOD IDENTIFIED
ABOVE. UNLESS STATED HEREIN, ANY STATEMENT OR REPRESENTATIONS MADE
BY ANY OTHER PERSON OR FIRM ARE VOID. EXCEPT AS PROVIDED IN THIS
WRITTEN WARRANTY, NEITHER EPSON AMERICA, INC. NOR ITS AFFILIATES SHALL
BE LIABLE FOR ANY LOSS, INCONVENIENCE, OR DAMAGE, INCLUDING DIRECT,
SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, RESULTING FROM THE USE
OR INABILITY TO USE THE EPSON PRODUCT, WHETHER RESULTING FROM BREACH
OF WARRANTY OR ANY OTHER LEGAL THEORY.

In Canada, warranties include both warranties and conditions.

Some jurisdictions do not allow limitations on how long an implied warranty lasts, and some
jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the
above limitations and exclusions may not apply to you. This warranty gives you specific legal rights and
you may have other rights which vary from jurisdiction to jurisdiction.

Epson America, Inc.

■ P. O. Box 93012 ■ Long Beach, CA 90809-3012

Requirements and Notices 93

94 Requirements and Notices