SERVICE MANUAL
Color Inkjet Printer
Epson Artisan 800/
Epson Stylus Photo PX800FW/
Epson Stylus Photo TX800FW/
Epson Artisan 700/
Epson Stylus Photo PX700FW/
Epson Stylus Photo TX700FW
Confidential
PRECAUTIONS
Precautionary notations throughout the text are categorized relative to 1) Personal injury and 2) damage to equipment.
DANGERSignals a precaution which, if ignored, could result in serious or fatal personal injury. Great caution should be exercised in performing procedures preceded by
DANGER Headings.
WARNINGSignals a precaution which, if ignored, could result in damage to equipment.
The precautionary measures itemized below should always be observed when performing repair/maintenance procedures.
DANGER
1. ALWAYS DISCONNECT THE PRODUCT FROM THE POWER SOURCE AND PERIPHERAL DEVICES PERFORMING ANY MAINTENANCE OR REPAIR
PROCEDURES.
2. NO WORK SHOULD BE PERFORMED ON THE UNIT BY PERSONS UNFAMILIAR WITH BASIC SAFETY MEASURES AS DICTATED FOR ALL ELECTRONICS
TECHNICIANS IN THEIR LINE OF WORK.
3. WHEN PERFORMING TESTING AS DICTATED WITHIN THIS MANUAL, DO NOT CONNECT THE UNIT TO A POWER SOURCE UNTIL INSTRUCTED TO DO
SO. WHEN THE POWER SUPPLY CABLE MUST BE CONNECTED, USE EXTREME CAUTION IN WORKING ON POWER SUPPLY AND OTHER ELECTRONIC
COMPONENTS.
4. WHEN DISASSEMBLING OR ASSEMBLING A PRODUCT, MAKE SURE TO WEAR GLOVES TO AVOID INJURIER FROM METAL PARTS WITH SHARP EDGES.
WARNING
1. REPAIRS ON EPSON PRODUCT SHOULD BE PERFORMED ONLY BY AN EPSON CERTIFIED REPAIR TECHNICIAN.
2. MAKE CERTAIN THAT THE SOURCE VOLTAGES IS THE SAME AS THE RATED VOLTAGE, LISTED ON THE SERIAL NUMBER/RATING PLATE. IF THE
EPSON PRODUCT HAS A PRIMARY AC RATING DIFFERENT FROM AVAILABLE POWER SOURCE, DO NOT CONNECT IT TO THE POWER SOURCE.
3. ALWAYS VERIFY THAT THE EPSON PRODUCT HAS BEEN DISCONNECTED FROM THE POWER SOURCE BEFORE REMOVING OR REPLACING PRINTED
CIRCUIT BOARDS AND/OR INDIVIDUAL CHIPS.
4. IN ORDER TO PROTECT SENSITIVE MICROPROCESSORS AND CIRCUITRY, USE STATIC DISCHARGE EQUIPMENT, SUCH AS ANTI-STATIC WRIST
STRAPS, WHEN ACCESSING INTERNAL COMPONENTS.
5. REPLACE MALFUNCTIONING COMPONENTS ONLY WITH THOSE COMPONENTS BY THE MANUFACTURE; INTRODUCTION OF SECOND-SOURCE ICs OR
OTHER NON-APPROVED COMPONENTS MAY DAMAGE THE PRODUCT AND VOID ANY APPLICABLE EPSON WARRANTY.
6. WHEN USING COMPRESSED AIR PRODUCTS; SUCH AS AIR DUSTER, FOR CLEANING DURING REPAIR AND MAINTENANCE, THE USE OF SUCH
PRODUCTS CONTAINING FLAMMABLE GAS IS PROHIBITED.
Confidential
About This Manual
This manual describes basic functions, theory of electrical and mechanical operations, maintenance and repair procedures of the printer. The instructions and procedures included
herein are intended for the experienced repair technicians, and attention should be given to the precautions on the preceding page.
Manual Configuration Symbols Used in this Manual
This manual consists of six chapters and Appendix.
CHAPTER 1.PRODUCT DESCRIPTIONS
Provides a general overview and specifications of the product.
CHAPTER 2.OPERATING PRINCIPLES
Describes the theory of electrical and mechanical operations of the
product.
CHAPTER 3.TROUBLESHOOTING
Describes the step-by-step procedures for the troubleshooting.
CHAPTER 4.DISASSEMBLY / ASSEMBLY
Describes the step-by-step procedures for disassembling and assembling
the product.
CHAPTER 5.ADJUSTMENT
Provides Epson-approved methods for adjustment.
CHAPTER 6.MAINTENANCE
Provides preventive maintenance procedures and the lists of Epsonapproved lubricants and adhesives required for servicing the product.
APPENDIXProvides the following additional information for reference:
•
Exploded Diagram
•
Parts List
Various symbols are used throughout this manual either to provide additional
information on a specific topic or to warn of possible danger present during a
procedure or an action. Be aware of all symbols when they are used, and always read
NOTE, CAUTION, or WARNING messages.
Indicates an operating or maintenance procedure, practice or condition
that is necessary to keep the product’s quality.
Indicates an operating or maintenance procedure, practice, or condition
that, if not strictly observed, could result in damage to, or destruction of,
equipment.
May indicate an operating or maintenance procedure, practice or
condition that is necessary to accomplish a task efficiently. It may also
provide additional information that is related to a specific subject, or
comment on the results achieved through a previous action.
Indicates an operating or maintenance procedure, practice or condition
that, if not strictly observed, could result in injury or loss of life.
Indicates that a particular task must be carried out according to a certain
standard after disassembly and before re-assembly, otherwise the
quality of the components in question may be adversely affected.
Confidential
Revision Status
Revision
Date of Issue
Description
A August 27, 2008
First Release
B December 10, 2008
Revised Contents
Chapter 3
Made change and description has been added in Table 3-4 “ Check point for Fatal error according to each
phenomenon (Printer Mechanism)” (p58).
Made change and description has been added in Table 3-7 “ Check point for Paper jam error according to each
phenomenon” (p65).
◼
Table 3-15 “ Troubleshooting Abnormal Noise Problems” (p70) has been added.
Made change and description has been added in Table 3-16 “ Troubleshooting Paper Feed Problems” (p70).
Made change and description has been added in Table 3-17 “ Troubleshooting Paper Ejecting Problems” (p71).
Made change and description has been added in
Table 3-18 “ Troubleshooting Carriage Movement Problems”
(p71).
Made change and description has been added in Table 3-19 “ Troubleshooting Print Quality Problems” (p72).
Chapter 4
Description has been added in 4.1.1 Precautions (p94).
Description has been added in 4.1.2 Tools (p95).
Description has been added in 4.1.3 Work Completion Check (p95).
Description has been added in 4.2 Disassembly Procedures (p99).
Confidential
Revision
Date of Issue
Description
B December 10, 2008
Chapter 4
◼
4.2.1 Parts transferred from the old printer when replacing the Printer Mechanism (p101) has been added.
Made change in 4.2.2.1 ADF Unit (Artisan 800/PX800FW/TX800FW only) (p102).
Made change for reassembly in 4.2.2.2 Scanner Unit (p103).
Reassembly of 4.2.2.2 Scanner Unit (p103) has been added.
Caution of 4.2.3.2 Main Board / Grounding Plate M/B (p117) has been added.
Made change for caution in 4.2.4.1 Printhead (p124).
“ PF Encoder” has been deleted.
“ PF Scale” has been deleted.
Procedure and Checkpoint of 4.2.4.5 Ink Supply IC Holder Assy (p133) has been added.
Made change for reassembly in 4.2.4.6 Ink System (p135).
Procedure of 4.2.4.7 Lower ASF Paper Guide Assy (p138) has been added.
Made change in 4.2.4.8 CDR Tray Assy (p140).
Description has been added for reassembly in 4.2.4.11 Main Frame (p144).
Description has been added for reassembly in 4.2.4.13 EJ Frame Assy / EJ Release Frame Assy R/ EJ Release
Frame Assy L (p147).
Made change in 4.2.4.14 PF Motor (p150).
Description has been added for reassembly in 4.2.4.16 Carriage Unit (p154).
Caution of 4.2.4.18 Rear Frame (p159) has been added.
Description has been added for reassembly in 4.2.4.19 Upper Paper Guide L/R / PE Sensor (p161).
“ Paper Guide Front Assy” has been deleted.
Description has been added for reassembly in 4.2.4.20 Waste Ink Tray Assy (p163).
Procedure of 4.2.6.2 ADF Cover Assy/ADF Cover L (p175) has been added.
Made change for reassembly in 4.3.1.1 Scanner Unit (Artisan 700/PX700W/TX700W) (p185).
Caution of 4.3.2.2 Main Board/Grounding Plate M/B (Artisan 700/PX700W/TX700W) (p196) has been added.
Confidential
Revision
Date of Issue
Description
B December 10, 2008
Chapter 5
Full-fledged revision
Made change and description has been added in Table 5-1 “ Adjustment Items” (p210).
Made change and description has been added in Table 5-2 “ Maintenance Items” (p213).
Made change and description has been added in Table 5-3 “ Additional Functions” (p213).
Made change and description has been added in Table 5-4 “ Required Adjustment List” (p216).
Check point of 5.2 Adjustment Using Adjustment Program (p219) has been added.
Made change in 5.2.4 Head Angular Adjustment (p221).
◼
5.2.7 PG Offset Value Adjustment (p225) has been added.
◼
5.2.8 Case Open Sensor Check (p226) has been added.
Made change in 5.2.9 AID inspection (p229).
Made change in 5.2.10 Banding Reduction System (BRS) Adjustment / Paper Feed Amount Profile (PFP)
Correction (p230).
Made change in 5.3.1 PG Adjustment (p235).
Made change in 5.3.2 CR Timing Belt Tension Adjustment (p240).
Made change in 5.3.3 PF Timing Belt Tension Adjustment (p241).
Made change in 5.3.4 Touch Panel Adjustment (Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW
only) (p242).
◼
5.4.1 I/S Decompress (p244) has been added.
◼
5.4.2 AID SHK Error Reset (p245) has been added.
Chapter 6
Lubrication point of 6.1.3 Lubrication (p249) has been added.
Confidential
Revision
Date of Issue
Description
C February 27, 2009
Revised Contents
Chapter 4
Made change and description of
“
Carriage Stopper jig” has been added in Table 4-1 “ Tools” (p95).
Made change in 4.2.4.1 Printhead (p124).
Made change in
“
Assembling the Printhead (p126)”.
Made change in 4.2.4.5 Ink Supply IC Holder Assy (p133).
Made change in 4.2.4.14 PF Motor (p150).
Made change in
“
Main board (top side) (Artisan 800/PX800FW/TX800FW) (p203)”.
Made change in
“
Main board (top side) (Artisan 700/PX700W/TX700W) (p204)”.
Chapter 5
PG adjustment has been added in Table 5-1 “ Adjustment Items” (p210).
Made change and description has been added in Table 5-4 “ Required Adjustment List” (p216).
Made change in 5.3.1 PG Adjustment (p235).
Made change in 5.3.3 PF Timing Belt Tension Adjustment (p241).
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
Revision C
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Confidential
Contents
Chapter 1 PRODUCT DESCRIPTION
1.1 Features ................................................................................................................ 13
1.2 Printing Specifications ......................................................................................... 14
1.2.1 Basic Specifications ................................................................................... 14
1.2.2 Ink Cartridge ............................................................................................... 14
1.2.3 Print Mode .................................................................................................. 15
1.2.4 Supported Paper ..........................................................................................17
1.2.5 Printing Area ...............................................................................................19
1.3 Scanner Specifications .........................................................................................20
1.3.1 Scanning Range ...........................................................................................20
1.4 General Specifications ......................................................................................... 21
1.4.1 Electrical Specifications .............................................................................. 21
1.4.2 Safety Approvals (Safety standards/EMI) .................................................. 21
1.4.3 Acoustic Noise ............................................................................................21
1.4.4 Durability .................................................................................................... 22
1.4.5 Environmental Conditions ......................................................................... 22
1.5 Interface ............................................................................................................... 23
1.5.1 USB Interface ..............................................................................................23
1.5.2 FAX Interface
(Only Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW) ....... 23
1.5.3 Network Interface ....................................................................................... 23
1.5.4 Memory Card Slots .................................................................................... 25
1.6 Control Panel ....................................................................................................... 26
1.6.1 Operation Buttons & LEDs ......................................................................... 26
1.6.2 Control Panel Functions in Each Mode .......................................................27
1.6.2.1 Control Panel Functions .......................................................................27
1.7 Specification for Each Function ...........................................................................29
1.7.1 Stand-alone Copy Function (Copy Mode) ..................................................29
1.7.1.1 Supported Paper and Copy Mode ....................................................... 29
1.7.1.2 Stand-alone Copy Menu ......................................................................30
1.7.1.3 Copy Speed (TBD) ..............................................................................31
1.7.1.4 Relation Between Original and Copy ..................................................31
1.7.2 Memory Card Direct Print Function (Photos Mode) .................................. 32
1.7.2.1 Supported Paper and Print Mode .........................................................32
1.7.2.2 Supported File Type and Media Type ..................................................32
1.7.2.3 Automatic Detection of Images in Memory Card ............................... 33
1.7.2.4 Specifications for Handling Image Data ............................................. 33
1.7.2.5 Memory Card Direct Print Menu ........................................................ 34
1.7.2.6 Makes Prints from Index Sheet Function ............................................ 35
1.7.2.7 Print Layout ......................................................................................... 36
1.7.3 Camera Direct Print Function (PictBridge) ................................................ 39
1.7.3.1 Available DSC .................................................................................... 39
1.7.3.2 Print Settings Available from DSC ..................................................... 39
1.7.3.3 General Operation Procedure .............................................................. 40
1.7.3.4 Operations when a DSC is connected ................................................. 40
1.7.4 Various Settings (Setup Mode) .................................................................. 41
1.7.5 FAX Function (FAX Mode) ....................................................................... 43
1.7.5.1 Basic Specifications ............................................................................ 43
1.7.5.2 Supported Functions ............................................................................ 43
1.7.6 Other Functions .......................................................................................... 46
1.7.6.1 Scan Mode ........................................................................................... 46
1.7.6.2 Backup Data ........................................................................................ 46
1.7.6.3 Print Ruled Papers ............................................................................... 46
1.7.6.4 Coloring Book
(Only Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW) 46
Chapter 2 OPERATING PRINCIPLES
2.1 Overview ............................................................................................................. 48
2.1.1 Printer Mechanism ..................................................................................... 48
2.1.2 Printhead ..................................................................................................... 48
2.1.3 Motors & Sensors ....................................................................................... 49
2.1.4 PG setting ................................................................................................... 51
2.1.5 Printer Initialization .................................................................................... 52
Chapter 3 TROUBLESHOOTING
3.1 Overview ............................................................................................................. 54
3.1.1 Specified Tools ........................................................................................... 54
3.1.2 Preliminary Checks .................................................................................... 54
3.2 Troubleshooting .................................................................................................. 55
3.2.1 Motor and Sensor Troubleshooting ............................................................ 55
3.3 Troubleshooting by Error Message ..................................................................... 56
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
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3.3.1 Error Message List ..................................................................................... 56
3.3.2 Troubleshooting by Error Message .............................................................58
3.4 Troubleshooting without Error Message ..............................................................70
3.4.1 Troubleshooting Printer Mechanism Problems ........................................... 70
3.4.2 Troubleshooting Electrical Problems ..........................................................76
3.4.3 Troubleshooting I/F-related Problems .........................................................76
3.5 Troubleshooting Duplex Unit Problems ..............................................................78
3.6 Network Troubleshooting ....................................................................................79
3.7 FAX Troubleshooting
(Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW only) ................. 81
3.7.1 FAX Log .....................................................................................................81
3.7.2 Error Code/Superficial Phenomenon-Based Troubleshooting .................... 85
3.8 Fax Function/External Connection Function Check
(Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW only) ................. 87
3.8.1 Outline.........................................................................................................87
3.8.2 Fax Function and External Connection Function Check ............................ 87
3.8.2.1 Fax Function Check by [Method A] and External Connection Function
Check....................................................................................................87
3.8.2.2 Fax Function Check by [Method B] and External Connection Function
Check....................................................................................................91
3.8.2.3 Fax Function Check by [Method C] and External Connection Function
Check....................................................................................................92
Chapter 4 DISASSEMBLY/ASSEMBLY
4.1 Overview .............................................................................................................94
4.1.1 Precautions ..................................................................................................94
4.1.2 Tools ...........................................................................................................95
4.1.3 Work Completion Check .............................................................................95
4.1.4 Additional Procedure/Procedural Differences ............................................ 97
4.2 Disassembly Procedures ..................................................................................... 99
4.2.1 Parts transferred from the old printer when replacing the Printer Mechanism 101
4.2.2 Removing the Housing .............................................................................. 102
4.2.2.1 ADF Unit (Artisan 800/PX800FW/TX800FW only) .........................102
4.2.2.2 Scanner Unit ...................................................................................... 103
4.2.2.3 Hinge .................................................................................................105
4.2.2.4 Upper Left Housing / Panel Lock Button ...........................................106
4.2.2.5 Upper Housing ................................................................................... 107
4.2.2.6 Rear Left Housing .............................................................................. 109
4.2.2.7 Left Housing / Decoration Belt L .......................................................109
4.2.2.8 Stacker Assy ...................................................................................... 110
4.2.2.9
Rear ASF Paper Guide Cover ........................................................... 111
4.2.2.10 Rear Right FAX Housing ................................................................ 112
4.2.2.11 Right Housing / Card Cover ............................................................ 113
4.2.2.12 Cassette Unit ................................................................................... 114
4.2.2.13 Paper Guide Top Assy .................................................................... 115
4.2.3 Removing the Circuit Board ..................................................................... 115
4.2.3.1 Panel Unit .......................................................................................... 115
4.2.3.2 Main Board / Grounding Plate M/B .................................................. 117
4.2.3.3 Power Supply Unit ............................................................................ 121
4.2.3.4 Wireless LAN Board ......................................................................... 122
4.2.3.5 Card Slot Assy................................................................................... 123
4.2.4 Disassembling the Printer Mechanism ..................................................... 124
4.2.4.1 Printhead ........................................................................................... 124
4.2.4.2 CR Scale ............................................................................................ 129
4.2.4.3 Decompression Pump Unit................................................................ 130
4.2.4.4 CSIC Assy ......................................................................................... 132
4.2.4.5 Ink Supply IC Holder Assy ............................................................... 133
4.2.4.6 Ink System......................................................................................... 135
4.2.4.7 Lower ASF Paper Guide Assy .......................................................... 138
4.2.4.8 CDR Tray Assy ................................................................................. 140
4.2.4.9 LD Roller .......................................................................................... 142
4.2.4.10 Pick-up Roller ................................................................................. 143
4.2.4.11 Main Frame ..................................................................................... 144
4.2.4.12 Front Frame ..................................................................................... 147
4.2.4.13 EJ Frame Assy / EJ Release Frame Assy R/
EJ Release Frame Assy L .................................................................. 147
4.2.4.14 PF Motor ......................................................................................... 150
4.2.4.15 CR Motor ........................................................................................ 152
4.2.4.16 Carriage Unit ................................................................................... 154
4.2.4.17 Transmission Holder Assy .............................................................. 158
4.2.4.18 Rear Frame ...................................................................................... 159
4.2.4.19 Upper Paper Guide L/R / PE Sensor ............................................... 161
4.2.4.20 Waste Ink Tray Assy ....................................................................... 163
4.2.4.21 Lower Paper Guide Waste Ink Pad Assy ........................................ 165
4.2.4.22 Front Paper Guide Waste Ink Pad ................................................... 166
4.2.5 Disassembling Scanner Unit ..................................................................... 167
4.2.5.1 Scanner Upper Housing (Artisan 800/PX800FW/TX800FW) .......... 167
4.2.5.2 Scanner Motor Unit ........................................................................... 168
4.2.5.3 Scanner Carriage Unit ....................................................................... 169
4.2.5.4 Scanner CR Encoder Board............................................................... 172
4.2.5.5 Cover Open Sensor ........................................................................... 173
4.2.6 Disassembly of the ADF Unit (Artisan 800/PX800FW/TX800FW only) 174
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
Revision C
Confidential
4.2.6.1 ADF Hinge ......................................................................................... 174
4.2.6.2 ADF Cover Assy/ADF Cover L ......................................................... 175
4.2.6.3 ADF LD Frame Assy ......................................................................... 176
4.2.6.4 ADF Right Cover/ADF Rear Cover ...................................................176
4.2.6.5 ADF Cover Stacker/ADF Document Support Cover .........................178
4.2.6.6 ADF Front Cover ............................................................................... 179
4.2.6.7 ADF Document Support Assy............................................................ 179
4.2.6.8 ADF Frame Unit ................................................................................ 180
4.2.6.9 ADF Motor Unit ................................................................................ 181
4.2.6.10 ADF PF Roller ................................................................................. 183
4.3 Disassembly/reassembly procedures specific to Artisan 700/PX700W/TX700W....
185
4.3.1 Removing the Housing .............................................................................. 185
4.3.1.1 Scanner Unit (Artisan 700/PX700W/TX700W) ................................185
4.3.1.2 Upper Left Housing (Artisan 700/PX700W/TX700W) .....................187
4.3.1.3 Upper Housing (Artisan 700/PX700W/TX700W) .............................188
4.3.1.4 Rear Left Housing (Artisan 700/PX700W/TX700W) ....................... 190
4.3.1.5 Left Housing/Decoration Belt L (Artisan 700/PX700W/TX700W) . 191
4.3.1.6 Rear Right Housing (Artisan 700/PX700W/TX700W) ..................... 192
4.3.1.7 Right Housing/Card Cover (Artisan 700/PX700W/TX700W) ...........193
4.3.2 Removing the Circuit Board (Artisan 700/PX700W/TX700W) ............... 194
4.3.2.1 Panel Unit (Artisan 700/PX700W/TX700W) ....................................194
4.3 2.2 Main Board/Grounding Plate M/B (Artisan 700/PX700W/TX700W) 196
4.3.2.3 Card Slot Assy (Artisan 700/PX700W/TX700W) ............................ 199
4.3.3 Disassembling the Scanner Unit (Artisan 700/PX700W/TX700W) ......... 200
4.3.3.1 Document Cover ................................................................................ 200
4.3.3.2 Scanner Upper Housing (Artisan 700/PX700W/TX700W) ..............201
4.4 Routing FFC/cables ........................................................................................... 202
Chapter 5 ADJUSTMENT
5.1 Adjustment Items and Overview ........................................................................ 210
5.1.1 Servicing Adjustment Item List.................................................................210
5.1.2 Required Adjustments ............................................................................... 216
5.2 Adjustment Using Adjustment Program ............................................................ 219
5.2.1 Top Margin Adjustment ............................................................................ 219
5.2.2 Bi-D Adjustment ....................................................................................... 219
5.2.3 PW Adjustment/First Dot Position Adjustment........................................ 220
5.2.4 Head Angular Adjustment ......................................................................... 221
5.2.5 PF Adjustment ........................................................................................... 222
5.2.6 MAC Address Setting ...............................................................................223
5.2.7 PG Offset Value Adjustment ..................................................................... 225
5.2.8 Case Open Sensor Check ..........................................................................226
5.2.9 AID inspection ......................................................................................... 229
5.2.10 Banding Reduction System (BRS) Adjustment / Paper Feed Amount Profile
(PFP) Correction ....................................................................................... 230
5.2.10.1 BRS (Banding Reduction System) Adjustment ............................... 232
5.2.10.2 PFP Adjustment .............................................................................. 233
5.3 Adjustment without Using Adjustment Program ............................................... 235
5.3.1 PG Adjustment ......................................................................................... 235
5.3.2 CR Timing Belt Tension Adjustment ....................................................... 240
5.3.3 PF Timing Belt Tension Adjustment ........................................................ 241
5.3.4 Touch Panel Adjustment
(Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW only) ...... 242
5.4 Other functions .................................................................................................. 244
5.4.1 I/S Decompress ......................................................................................... 244
5.4.2 AID SHK Error Reset ............................................................................... 245
Chapter 6 MAINTENANCE
6.1 Overview ........................................................................................................... 248
6.1.1 Cleaning ................................................................................................... 248
6.1.2 Service Maintenance ................................................................................ 248
6.1.2.1 Printhead cleaning ............................................................................. 248
6.1.2.2 Service Call ....................................................................................... 249
6.1.3 Lubrication ............................................................................................... 249
Chapter 7 APPENDIX
7.1 Connector Summary.......................................................................................... 259
7.2 Exploded Diagram / Parts List .......................................................................... 260
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
Revision C
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C H A P T E R
1
PRODUCT DESCRIPTION
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
Revision C
1.1 Features
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/
Epson Stylus Photo PX700W/TX700W are color inkjet printers that have 4 in 1
functions (Printer for PC, Scanner for PC, Standalone copy, Memory card printing).
Common features
Printer
• Printing from a computer or directly printing from a memory card
• Auto duplex printing using Duplex Printing Unit (option)
• Built-in CD/DVD tray
• Front double paper feeding function using a double-deck cassette
• Auto nozzle check (cleaning) using AID
• Maximum print resolution: SMGA 5760 (H) x 1440 (V) dpi
• F6 Turbo II print head achieves higher print speed than ever (Black:
180 nozzles x 1, Color: 180 nozzles x 5 per color)
• Six independent ink cartridges is installed (Dye inks)
• Borderless printing on specified EPSON brand paper is available
Scanner
• Scanning from a computer
• Offers a function that directly stores a scan data to a memory card
Copy
• High quality copy using the printing and scanning functions. Offers 13
preset copy layouts
USB interfaces
• Enables to print images in an external storage device
• Backup copy of a memory card can be made on an external media
• Offers camera direct print (PictBridge)
Network
• Available for printing, scanning, and memory card access via wired/wireless
network
Wireless
• Mounting the optional Bluetooth unit offers wireless communication with
an external device
Features unique to Epson Artisan 800/Epson Stylus Photo PX800FW/
TX800FW
FAX
• Sending/receiving fax
ADF
• Continuous scanning using an ADF
Differences between the models
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/
Epson Stylus Photo PX700W/TX700W are different on networking, FAX and the
Panel specifications as shown below.
Item
Epson Artisan 800/Epson
Stylus Photo PX800FW/
TX800FW
Epson Artisan 700/Epson
Stylus Photo PX700W/
TX700W
LCD display size
3.5 inch
2.5 inch
Panel operation
Touch panel
Button
ADF
Equipped
---
FAX function
Supported
---
Network interfaces
Supported
Supported
Dimensions
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW
• Dimensions* 1: 466 mm (W) x 385 mm (D) x 198 mm (H)
• Weight* 2: 10.5 kg
Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
• Dimensions* 1: 466 mm (W) x 385 mm (D) x 150 mm (H)
• Weight* 2: 9.0 kg
Note *1: Paper support and stacker are closed. Rubber feet are included.
*2 : Except ink cartridges and cables such as the AC cable, etc.
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
Revision C
PRODUCT DESCRIPTION Features 13
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
Revision C
PRODUCT DESCRIPTION
Printing Specifications
14
Confidential
1.2 Printing Specifications
1.2.1 Basic Specifications
Table 1-1. Printer Specifications
1.2.2 Ink Cartridge
The product numbers of the EPSON ink cartridges for this printer are shown below.
Table 1-2. Product No. of Ink Cartridges
Color
EAI
Latin/CISMEA/Asia
Euro
Black
T0981 (S)
T0811N (S)
T0821N (2S)
T0791 (S)
T0801 (2S)
Cyan
T0982 (S)
T0992 (2S)
T0812N (S)
T0822N (2S)
T0792 (S)
T0802 (2S)
Magenta
T0983 (S)
T0993 (2S)
T0813N (S)
T0823N (2S)
T0793 (S)
T0803 (2S)
Yellow
T0984 (S)
T0994 (2S)
T0814N (S)
T0824N (2S)
T0794 (S)
T0804 (2S)
Light Cyan
T0985 (S)
T0995 (2S)
T0815N (S)
T0825N (2S)
T0795 (S)
T0805 (2S)
Light Magenta
T0986 (S)
T0996 (2S)
T0816N (S)
T0826N (2S)
T0796 (S)
T0806 (2S)
Shelf life
Two years from production date (if unopened), six months after opening package.
Storage Temperature
Table 1-3. Storage Temperature
Situation
Storage Temperature
Limit
When stored in individual boxes
-20 oC to 40 oC
(-4oF to 104oF)
1 month max. at 40 oC (104oF)
When installed in main unit
-20 oC to 40 oC
(-4oF to 104oF)
Dimension
12.7 mm (W) x 68 mm (D) x 47 mm (H)
Item
Specification
Print method
On-demand ink jet
Nozzle configuration
Black: 180 nozzles x 1
Color: 180 nozzles x 5
(Light Cyan, Magenta, Yellow, Cyan, Light Magenta)
Print direction
Bi-directional minimum distance printing, Unidirectional printing
Print resolution
Horizontal x Vertical (dpi)
• 360 x 180• 720 x 720
• 360 x 360• SMGA 5760 x 1440 (1440 x 1440)
• 720 x 360
Control code
• ESC/P Raster command
• ESC/P-R (RGB) command
• EPSON Remote command
Input buffer size
64 Kbytes
Paper feed method
Friction feed, using the ASF (Auto Sheet Feeder)
Paper path
Front feed, front out
Paper feed rates
T.B.D ms (at 25.4mm feed)
PF interval
Programmable in 0.01764 mm (1/1440 inch) steps
� � � �
� � �
◼
Do not use expired ink cartridges.
The ink in the ink cartridge freezes at -16 °C (3.2 oF). It takes
about three hours under 25 °C (77oF) until the ink thaws and
becomes usable.
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
Revision C
PRODUCT DESCRIPTION
Printing Specifications
15
Confidential
1.2.3 Print Mode
Table 1-4. Print Mode (Color)
Table 1-4. Print Mode (Color)
Media
Print Mode
Resolution
(H x V) dpi
Dot Size
(cps*1)
Bi-d
Micro
Weave
Border-
less
Double Matte Paper
Photo Fine
720x720
MC1-1
(240cps)
OFF
ON
N/A
Photo*
2
720x720
(2.0 pass)
MC2-2
(280cps)
ON
ON
N/A
Photo stickers
Photo*
2
720x720
(2.0 pass)
MC2-2
(280cps)
ON
ON
N/A
• Iron-On Transfer
Paper (EAI)
• Iron-On Cool Peal
Transfer Paper
(others)
Photo Fine
720x720
MC1-1
(240cps)
OFF
ON
N/A
CD/DVD Label*
3
Super Photo
SMGA
5760x1440
MC1-5
(200cps)
ON
ON
N/A
High-quality CD/DVD
Label*
3
Super Photo
SMGA
5760x1440
MC1-5
(200cps)
ON
ON
N/A
Note *1: cps = character per second
*2 : Photo mode uses 1.0 pass or 2.0 pass depending on the paper size.
1.0 pass supported size: 4” x6”
2.0 pass supported size: 5” x7” , 8” x10” , Letter, A4, 16:9 wide
*3 : Print quality is not guaranteed in the settings other than [type: “ CDR Tray” & media:
“ CD/DVD” ] when carrying out CD/DVD printing from the PC.
Media
Print Mode
Resolution
(H x V) dpi
Dot Size
(cps*1)
Bi-d
Micro
Weave
Border-
less
• Plain paper
• Premium Bright
White Paper (EAI)
• Premium Bright
White Inkjet Paper
(others)
Draft
360x180
Eco
(450cps)
ON
OFF
N/A
Normal
360x360
MC2-1
(360cps)
ON
OFF
N/A
Photo Fine
720x720
MC1-1
(240cps)
ON
ON
N/A
• Ultra Premium
Glossy Photo Paper
(EAI)
• Ultra Glossy Photo
Paper (others)
Photo*
2
720x720
(1.0 pass)
MC1-2
(240cps)
ON
ON
OK
Photo*
2
720x720
(2.0 pass)
MC2-2
(280cps)
ON
ON
OK
Super Photo
SMGA
5760x1440
MC1-5
(200cps)
ON
ON
OK
• Photo Paper Glossy
(EAI)
• Glossy Photo Paper
(others)
• Premium Photo Paper
Glossy (EAI)
• Premium Glossy
Photo Paper (others)
• Premium Photo Paper
Semi-Gloss (EAI)
• Premium Semigloss
Photo Paper (other)
Fine
720x360
MC1-2
(240cps)
ON
ON
OK
Photo*
2
720x720
(1.0 pass)
MC1-2
(240cps)
ON
ON
OK
Photo*
2
720x720
(2.0 pass)
MC2-2
(280cps)
ON
ON
OK
Super Photo
SMGA
5760x1440
MC1-5
(200cps)
ON
ON
OK
• Premium Presentation
Paper Matte (EAI)
• Matte Paper Heavyweight (others)
Photo*
2
720x720
(2.0 pass)
MC2-2
(280cps)
ON
ON
OK
Super Photo
SMGA
5760x1440
MC1-5
(200cps)
ON
ON
OK
• Presentation Paper
Matte (EAI)
• Photo Quality Inkjet
Paper*2 (others)
Photo*
2
720x720
(2.0 pass)
MC2-2
(280cps)
ON ON N/A
Envelope
Normal
360x360
MC2-1
(360cps)
OFF
OFF
N/A
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
Revision C
PRODUCT DESCRIPTION
Printing Specifications
16
Confidential
Table 1-5. Print Mode (Monochrome)
Table 1-5. Print Mode (Monochrome)
Media
Print Mode
Resolution
(H x V) dpi
Dot Size
(cps*1)
Bi-d
Micro
Weave
Border-
less
Double Matte Paper
Photo*
2
720x720
(2.0 pass)
MC2-2
(280cps)
ON
ON
N/A
Photo stickers
Photo*
2
720x720
(2.0 pass)
MC2-2
(280cps)
ON
ON
N/A
• Iron-On Transfer
Paper (EAI)
• Iron-On Cool Peal
Transfer Paper
(others)
Photo Fine
720x720
MC1-1
(240cps)
OFF
ON
N/A
CD/DVD Label*
3
Super Photo
SMGA
5760x1440
MC1-5
(200cps)
ON
ON
N/A
High-quality CD/DVD
Label*
3
Super Photo
SMGA
5760x1440
MC1-5
(200cps)
ON
ON
N/A
Note *1: cps = character per second
*2 : Photo mode uses 1.0 pass or 2.0 pass depending on the paper size.
1.0 pass supported size: 4” x6”
2.0 pass supported size: 5” x7” , 8” x10” , Letter, A4, 16:9 wide
*3 : Print quality is not guaranteed in the settings other than [type: “ CDR Tray” & media:
“ CD/DVD” ] when carrying out CD/DVD printing from the PC.
Media
Print Mode
Resolution
(H x V) dpi
Dot Size
(cps*1)
Bi-d
Micro
Weave
Border-
less
• Plain paper
• Premium Bright
White Paper (EAI)
• Premium Bright
White Inkjet Paper
(others)
Draft
360x180
Eco
(450cps)
ON
OFF
N/A
Normal
360x360
MC2-1
(360cps)
ON
OFF
N/A
Photo Fine
720x720
MC1-1
(240cps)
ON
ON
N/A
• Ultra Premium
Glossy Photo Paper
(EAI)
• Ultra Glossy Photo
Paper (others)
Photo*
2
720x720
(1.0 pass)
MC1-2
(240cps)
ON
ON
OK
Photo*
2
720x720
(2.0 pass)
MC2-2
(280cps)
ON
ON
OK
Super Photo
SMGA
5760x1440
MC1-5
(200cps)
ON
ON
OK
• Photo Paper Glossy
(EAI)
• Glossy Photo Paper
(others)
• Premium Photo Paper
Glossy (EAI)
• Premium Glossy
Photo Paper (others)
• Premium Photo Paper
Semi-Gloss (EAI)
• Premium Semigloss
Photo Paper (other)
Fine
720x360
MC1-2
(240cps)
ON
ON
OK
Photo*
2
720x720
(1.0 pass)
MC1-2
(240cps)
ON
ON
OK
Photo*
2
720x720
(2.0 pass)
MC2-2
(280cps)
ON
ON
OK
Super Photo
SMGA
5760x1440
MC1-5
(200cps)
ON
ON
OK
• Premium Presentation
Paper Matte (EAI)
• Matte Paper Heavyweight (others)
Photo*
2
720x720
(2.0 pass)
MC2-2
(280cps)
ON
ON
OK
Super Photo
SMGA
5760x1440
MC1-5
(200cps)
ON
ON
OK
• Presentation Paper
Matte (EAI)
• Photo Quality Inkjet
Paper*2 (others)
Photo*
2
720x720
(2.0 pass)
MC2-2
(280cps)
ON ON N/A
Envelope
Normal
360x360
MC2-1
(360cps)
OFF
OFF
N/A
Photo Fine
720x720
MC1-1
(240cps)
OFF
ON
N/A
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
Revision C
PRODUCT DESCRIPTION
Printing Specifications
17
Confidential
1.2.4 Supported Paper
The table below lists the paper type and sizes supported by the printer. The supported paper type and sizes vary depending on destinations (between EAI, EUR, and Asia).
Table 1-6. Supported Paper
Paper Name Paper Size
Thickness
(mm)
Weight
EAI
EUR
Asia
Paper feed tray
position*
4
P
*1
B*2
D*3
P*1 B*2
D*3 P*1
B*2
D*3
Tray 1
Tray 2
Plain paper
Legal
215.9 x 355.6 mm (8.5” x14” )
0.08-0.11
64-90 g/m
2
(17-24 lb.)
Y - - Y - - Y - - Y -
Letter
215.9 x 279.4 mm (8.5” x11” )
Y - Y Y - Y Y - Y Y -
A4
210 x 297 mm (8.3” x11.7” )
Y - Y Y - Y Y - Y Y -
B5
182 x 257 mm (7.2” x10.1” )
- - - Y - Y Y - Y Y - A5
148 x 210 mm (5.8” x8.3” )
- - - Y - - Y - - Y -
Half Letter
139.7 x 215.9 mm (5.5” x8.5” )
Y - - - - - - - - Y - A6
105 x 148 mm (4.2” x5.8” )
Y - - Y - - Y - - - Y
User Defined
89 x 127- 215.9 x 1117.6 mm
(3.5” x5” - 8.5” x44” )
Y - - Y - - Y - - Y*
5
-
Premium Inkjet Plain Paper
A4
210 x 297 mm (8.3” x11.7” )
0.11
80 g/m
2
(21 lb.)
- - - Y - Y Y - Y Y -
Premium Bright White Paper
(EAI)
Letter
215.9 x 279.4 mm (8.5” x11” )
0.11
90 g/m
2
(24 lb.)
Y - Y - - - - - - Y -
Bright White Inkjet Paper
(Euro, Asia)
A4
210 x 297 mm (8.3” x11.7” )
0.13
92.5 g/m
2
(25 lb.)
- - - Y - Y Y - Y Y -
Ultra Premium Glossy Photo
Paper (EAI)
Ultra Glossy Photo Paper
(Euro, Asia)
Letter
215.9 x 279.4 mm (8.5” x11” )
0.30
290 g/m
2
(77 lb.)
Y Y - - - - - - - Y -
A4
210 x 297 mm (8.3” x11.7” )
- - - Y Y - Y Y - Y - 8” x 10”
203.2 x 254 mm
Y Y - - - - - - - Y -
5” x 7” 127 x 178 mm
Y Y - Y Y - - - - - Y
4” x 6”
101.6 x 152.4 mm
Y Y - Y Y - Y Y - - Y
Premium Photo Paper Glossy
(EAI)
Premium Glossy Photo Paper
(Euro, Asia)
Letter
215.9 x 279.4 mm (8.5” x11” )
0.27
255 g/m
2
(68 lb.)
Y Y - - - - - - - Y -
A4
210 x 297 mm (8.3” x11.7” )
Y Y - Y Y - Y Y - Y -
8” x 10” 203.2 x 254
mm Y Y - - - - - - - Y -
5” x 7”
127 x 178 mm
Y Y - Y Y - Y Y - - Y
4” x 6”
101.6 x 152.4 mm
Y Y - Y Y - Y Y - - Y
16:9 wide
101.6 x 180.6 mm
- - - Y - - - - - - Y
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
Revision C
PRODUCT DESCRIPTION
Printing Specifications
18
Confidential
Table 1-6. Supported Paper
Paper Name Paper Size
Thickness
(mm)
Weight
EAI
EUR
Asia
Paper feed tray
position*
4
P
*1
B*2
D*3
P*1 B*2
D*3 P*1
B*2
D*3
Tray 1
Tray 2
Photo Paper Glossy (EAI)
Glossy Photo Paper (Euro,
Asia)
Letter
215.9 x 279.4 mm (8.5” x11” )
0.25
258 g/m
2
(68 lb.)
Y Y - - - - - - - Y - A4
210 x 297 mm (8.3” x11.7” )
Y Y - Y Y - Y Y - Y -
5” x 7” 127 x 178 mm
- - - Y Y - - - - - Y 4” x 6”
101.6 x 152.4 mm
Y Y - Y Y - Y Y - - Y
Premium Photo Paper SemiGloss (EAI)
Premium Semigloss Photo
Paper (Euro, Asia)
Letter
215.9 x 279.4 mm (8.5” x11” )
0.27
250 g/m
2
(66 lb.)
Y Y - - - - - - - Y -
A4
210 x 297 mm (8.3” x11.7” )
- - - Y Y - Y Y - Y -
4” x 6” 101.6 x 152
.4 mm Y Y - Y Y - Y Y - - Y
Premium Presentation Paper
Matte (EAI)
Matte Paper Heavy-weight
(Euro, Asia)
Letter
215.9 x 279.4 mm (8.5” x11” )
0.23
167 g/m
2
(44 lb.)
Y Y - - - - - - - Y -
A4
210 x 297 mm (8.3” x11.7” )
- - - Y Y - Y Y - Y -
8” x 10”
203.2 x 254 mm
Y Y - - - - - - - Y -
Ultra Premium Photo Paper
Luster
Letter
215.9 x 279.4 mm (8.5” x11” )
0.27
250 g/m
2
(66 lb.)
Y Y - - - - - - - Y -
Double-sided Matte Paper
Letter
215.9 x 279.4 mm (8.5” x11” )
0.22
185 g/m
2
(49 lb.)
Y Y Y - - - - - - Y - A4
210 x 297 mm (8.3” x11.7” )
- - - Y Y Y Y Y Y Y -
Photo Quality Inkjet Paper
Letter
215.9 x 279.4 mm (8.5” x11” )
0.13
102 g/m
2
(27 lb.)
Y - - - - - - - - Y - A4
210 x 297 mm (8.3” x11.7” )
Y - - Y - - Y - - Y -
Envelopes
#10
104.8 x 241.3 mm
(4.125” x9.5” )
-
75-100 g/m
2
(20-27 lb.)
Y - - Y - - Y - - Y -
#DL
110 x 220 mm
- - - Y - - Y - - Y - #C6
114 x 162 mm
- - - Y - - Y - - Y -
Iron-On Transfer Paper (EAI)
Iron-On Cool Peal Transfer
Paper (others)
Letter
215.9 x 279.4 mm (8.5” x11” )
0.14
130 g/m
2
(35 lb.)
Y - - - - - - - - Y -
A4
210 x 297 mm (8.3” x11.7” )
- - - Y - - Y - - Y -
Photo Stickers 16
A6
105 x 148 mm (4.1” x5.8” )
0.19
---
- - - - - - Y - - - Y
Photo Stickers 4
A6
105 x 148 mm (4.1” x5.8” )
0.19
---
- - - - - - Y - - - Y
CD/DVD
ø12cm
ø12cm
---
---
Y - - Y - - Y - -
*
6
-
ø8cm
ø8cm
---
---
Y - - Y - - Y - -
*
6
-
CD/DVD Premium Surface
ø12cm
ø12cm
---
---
Y - - Y - - Y - -
*
6
- ø8cm
ø8cm
---
---
Y - - Y - - Y - -
*
6
-
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
Revision C
Confidential
LM
RM
LM
RM
TM
TM
BM
Paper Size
BM
Print Area
Print Area
Note *1 :“ Y” in the “ P” column stands for “ the paper type/size is Supported”.
*2 :“ Y” in the “ B” column stands for “ Borderless printing is available”.
*3 :“ Y” in the “ D” column stands for “ Duplex printing is available”.
*4 : See below for the Paper feed tray position.
1.2.5 Printing Area
The printing area for this printer is shown below.
Table 1-7. Printing Area (Margins)
Print Mode
Paper Size
Margin
Left
Right
Top
Bottom
Standard print
Any size
3 mm
3 mm
3 mm
3 mm
Envelope
5 mm
5 mm
3 mm
20 mm
Borderless
print
4” x 6”
2.54 mm*
2.54 mm*
1.34 mm*
2.54 mm*
Others
2.96 mm*
4.02 mm*
Note * : The margins for Borderless print are margins that bleed off the edges of paper.
*5 :
*6 :
The paper other than the user definition range is not supported.
Front manual paper feeding with the built-in CDR Tray
Cut Sheet (Standard) Cut Sheet (Borderless)
Paper Feed Direction
Envelope
LM RM
TM
BM
Paper SIze
Figure 1-1. Printing Area
Paper feed tray position
Tray 2
� � � �
� � �
Print Area
Make sure the paper is not wrinkled, fluffed, torn, or folded.
The curve of paper must be 5 mm or below.
When printing on an envelope, be sure the flap is folded neatly.
Do not use the adhesive envelopes.
Do not use double envelopes and cellophane window envelopes.
CDR Tray
Tray 1
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
Revision C
Confidential
PRODUCT DESCRIPTION Printing Specifications 19
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
Revision C
Confidential
1.3 Scanner Specifications
Table 1-8. Basic Specifications
1.3.1 Scanning Range
Table 1-10. Scanning Range
OLM
RW
Scanning start position
Scanning direction
Original
(face down)
Scan bed
Scanning range
Note * : When scanning using ADF
Table 1-9. ADF Specifications
(Only Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW)
OTM
RL
Figure 1-2. Scanning Range
Item
Specification
Document loading
Face-up
Maximum document sizes
A4 or US letter or Legal
Supported paper type
Plain paper only
Paper thickness
60 to 95 g/m
2
Maximum number of
documents which can be set
30 sheets (Xerox-P 64 g/m2) or 3mm (A4,US Letter) / 10
sheet (Legal)
Document path
Feeds from upper tray and ejects to lower tray
Document set position
Left back
RL (read length)
RW (read width)
OLM (left margin)
OTM (top margin)
297 mm
216 mm
1.5 mm
1.5 mm
Item
Specification
Epson Artisan 800/Epson
Stylus Photo PX800FW/
TX800FW
Epson Artisan 700/Epson
Stylus Photo PX700W/
TX700W
Scanner type
Flatbed, color
Scanning method
Moving carriage, stationary document
Home position
The rear left corner
Photoelectric device
CIS
Light source
LED
Maximum document sizes
A4 or US letter
Scanning range
8.5” x 11.7” (216 mm x 297 mm)
Maximum resolution
Main scan : 4,800 dpi
(1,200 dpi*)
Sub scan : 4,800 dpi
(600 dpi*)
Main scan : 2,400 dpi
Sub scan : 4,800 dpi
Maximum effective pixels
40,800 x 56,160 pixels
20,400 x 28,080 pixels
Pixel depth
16 bit per pixel (input) and 1 bit or 8 bit per pixel (output).
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
Revision C
Confidential
PRODUCT DESCRIPTION Scanner Specifications 20
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
Revision C
PRODUCT DESCRIPTION
General Specifications
21
Confidential
1.4 General Specifications
1.4.1 Electrical Specifications
Table 1-11. Primary Power Specifications
Item
Epson Artisan 800/Epson
Stylus Photo PX800FW/
TX800FW
Epson Artisan 700/Epson
Stylus Photo PX700W/TX700W
100-120 V
model
220-240 V
model
100-120 V
model
220-240 V
model
Rated power
supply voltage
100 to 120
VAC
220 to 240
VAC
100 to 120
VAC
220 to 240
VAC
Input voltage range
90 to 132
VAC
198 to 264
VAC
90 to 132
VAC
198 to 264
VAC
Rated current
(Max. rated current)
0.8 A
(1.6 A)
0.4 A
(0.8 A)
0.8 A
(1.6 A)
0.4 A
(0.8 A)
Rated frequency
50 to 60 Hz
50 to 60 Hz
Input frequency range
49.5 to 60.5 Hz
49.5 to 60.5 Hz
Energy conservation
International Energy Star Program compliant
Power
consumption
Copy
(ISO/
IEC24712
Pattern)
Approx. 26 W
Approx. 26 W
Approx. 25 W
Approx. 25 W
Ready
Approx. 12 W
Approx. 12 W
Approx. 9.5 W
Approx. 9.5 W
Sleep
Approx. 5.5 W
Approx. 5.5 W
Approx. 5.0 W
Approx. 5.0 W
Off
Approx. 0.3 W
Approx. 0.5 W
Approx. 0.3 W
Approx. 0.5 W
Note : If the product has been idle status over 13 minutes, it goes into sleep mode within 2
minutes.
1.4.2 Safety Approvals (Safety standards/EMI)
USA UL60950-1
FCC Part15 Subpart B Class B
Canada CAN/CSA-C22.2 No.60950-1
CAN/CSA-CEI/IEC CISPR 22 Class B
Mexico NOM-019-SCFI-1998
Taiwan*
2
CNS13438 Class B
CNS14336
EU EN60950-1
EN55022 Class B
EN61000-3-2, EN61000-3-3
EN55024
Germany EN60950-1
Russia GOST-R (IEC60950-1, CISPR 22)
Singapore*
1
IEC60950-1
Korea K60950-1
KN22 Class B
KN61000-4-2/-3/-4/-5/-6/-11
China*
2
GB4943
GB9254 Class B, GB17625.1
Hong Kong*
2
IEC60950-1
Argentina*
1
IEC60950-1
Australia AS/NZS CISPR22 Class B
Note *1: Only Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
*2 : Only Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW
1.4.3 Acoustic Noise
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW
PC Printing* 1: T.B.D. dB
Scanning* 2: T.B.D. dB
Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
PC Printing* 1: 35 dB
Scanning* 2: 27 dB
Note *1: Premium Glossy Photo Paper/Highest quality
*2 : default setting
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
Revision C
Confidential
1.4.4 Durability
Note * : Only Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW
1.4.5 Environmental Conditions
Table 1-12. Environmental Conditions
Condition
Temperature
*1
Humidity
*1,2
Shock
Vibration
Operating
10 to 35°C
(50 to 95°F)
20 to 80%
1G
(1 msec or less)
0.15G,
10 to 55Hz
Storage
(unpacked)
-20 to 40°C*
3
(-4°F to 104°F)
5 to 85%
2G
(2 msec or less)
0.50G,
10 to 55Hz
Note *1 : The combined Temperature and Humidity conditions must be within the blue-shaded
range in Fig.1-3.
*2 : No condensation
*3 : Must be less than 1 month at 40°C.
90
80
70
60
50
Humidity (%)
40
30
20
10/50
20/68
27/80
30/86 35/95 40/104
Temperature (°C/°F)
Figure 1-3. Temperature/Humidity Range
Item
Durability
Remark
Total print life
Black
16,000 pages, or five years
whichever comes first
• When printing A4 size sheet
• Black: 3.5% duty, Color: 5%
duty
Color
10,000 pages, or five years
whichever comes first
Printhead
Six billions shots (per nozzle) or
five years whichever comes first
Scanner carriage
30,000 cycles of carriage movement
Total ADF feeding*
10,000 pages
� � � �
� � �
When returning the repaired printer to the customer, make sure
the Printhead is covered with the cap and the ink cartridge is
installed.
If the Printhead is not covered with the cap when the printer is
off, turn on the printer with the ink cartridge installed, make
sure the Printhead is covered with the cap, and then turn the
printer off.
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
Revision C
Confidential
PRODUCT DESCRIPTION General Specifications 22
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
Revision C
PRODUCT DESCRIPTION
Interface
23
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1.5 Interface
The following is the specifications of the USB Interface, Network Interface, FAX
Interface (Only Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW), and
Memory Card Slot mounted on this printer.
1.5.1 USB Interface
The table below describes the specifications of the two USB ports; USB device port for
connecting with a host such as a computer, and the USB host port for connecting with
an external devices such as a DSC (digital still camera).
Table 1-13. USB Interface Specifications
Item
USB Device port
USB Host port*
Compatible standards
• Universal Serial Bus
Specifications Revision 2.0
• Universal Serial Bus Device
Class Definition for Printing
Devices Version 1.1
• Universal Serial Bus Mass
Storage Class Bulk-Only
Transport Revision 1.0
• Universal Serial Bus
Specifications Revision 2.0
Transfer rate
480 Mbps (High Speed)
480 Mbps (Max.)
Data format
NRZI
Compatible connector
USB Series B
USB Series A
Max. cable length
2 [m] or less
Note* : The following devices can be connected to the USB Host port.
• Devices compliant with DPS Version 1.0/1.1 (PictBridge)
• Devices compliant with Universal Serial Bus Mass Storage Class Bulk-Only Transport
Revision 1.0, and the Subclass code is one of the followings.
0x06 (SCSI transparent command set)
0x05 (SFF-8070i command set)
0x02 (SFF-8020i command set)
Table 1-14. Device ID
Note : The “ Model Name” is replaced as shown in the following table.
Table 1-15. Model Names Indicated in the Device ID
Destination
Model Name
Epson Artisan 800/
Epson Stylus Photo
PX800FW/TX800FW
Epson Artisan 700/
Epson Stylus Photo
PX700W/TX700W
North America
Artisan 800
Artisan 700
Euro
Stylus Photo PX800FW
Stylus Photo PX700W
Asia/Pacific
Stylus Photo TX800FW
Stylus Photo TX700W
1.5.2 FAX Interface (Only Epson Artisan 800/Epson
Stylus Photo PX800FW/TX800FW)
Port Name
Connector
Description
Line port
RJ11
Connects to phone cable from modular wall jack.
EXT port
RJ11
Connects to TAM or Telephone.
1.5.3 Network Interface
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/
Epson Stylus Photo PX700W/TX700W can be connected to the network via Wired
or Wireless LAN connection. (They can not be used simultaneously.) The
following describes each Interface.
Wired LAN
The following interface is equipped for the Wired LAN connection. The
communication mode can be selected from auto setting or fixed setting.
Table 1-16. Wired LAN
Item
Content
Connector
RJ-45 receptacle*: 1 port
Communication Speed
For either 10Base-T or 100Base-TX, the Full Duplex or Half
Duplex can be selected.
Note* : 10Base-T/100Base-TX Ethernet is supported. MDI/MDI-X is selected automatically.
When IEEE 1284.4 is Enabled
When IEEE 1284.4 is Disabled
@EJL<SP>ID<CR><LF>
@EJL<SP>ID<CR><LF>
MFG:EPSON;
MFG:EPSON;
CMD:ESCPL2,BDC,D4,D4PX,ESCPR1;
CMD:ESCPL2,BDC,ESCPR1;
MDL:Model Name;
MDL:Model Name;
CLS:PRINTER;
CLS:PRINTER;
DES:EPSON<SP>Model Name;
DES:EPSON<SP>Model Name;
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
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PRODUCT DESCRIPTION
Interface
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Table 1-17. Combination of the Wired LAN communication mode settings
Setting of this printer
Setting of the connected device
Auto Setting
Auto Setting (AUTO)
100BASE-TX Half Duplex
10BASE-T Half Duplex
100BASE-TX Full Duplex
100BASE-TX Full Duplex
100BASE-TX Half Duplex
Auto Setting (AUTO)
100BASE-TX Half Duplex
10BASE-T Full Duplex
10BASE-T Full Duplex
10BASE-T Half Duplex
Auto Setting (AUTO)
10BASE-T Half Duplex
Wireless LAN
The following interface is equipped for the Wireless LAN connection.
Table 1-18. Wireless LAN
Item
Content
Applied Standard
(2.4GHz spectrum band
wireless network
standards)
Conforms to IEEE802.11b, IEEE802.11g
Wireless Operation Mode
IEEE802.11b
DS-SS (Half Duplex)
IEEE802.11g
OFDM (Half Duplex)
Communication Range
(line-of-sight distance)*
IEEE802.11b (11Mbps)
•
60m (indoor)
• 220m (outdoor)
IEEE802.11g (54Mbps)
•
20m (indoor)
• 100m (outdoor)
Communication Mode
Ad-hoc (IBSS) or Infrastructure (ESS)
Roaming Function
Not supported
Output Signal Intensity
10mW
Antenna
Built-in antenna (Diversity function is not supported)
Note * : Referential value. It depends on surrounding conditions.
Table 1-19. Available Channels and Standard
Frequency Band
(GHz)
Channel
IEEE Standard
Communication Speed
(bps)*
2.400 - 2.4835
1 - 13
802.11b
11/5.5/2/1M
2.400 - 2.4835
1 - 13
802.11g
54/48/36/24/18/ 12/9/6M
2.471 - 2.497
14
802.11/11b
11/ 5.5/2/1M
Note "*": The communication speed will be changed automatically, depending on radio wave
strength. bps = bit per second.
Switching Wired/Wireless LAN
This printer can be connect to the network via either Wired LAN or Wireless LAN
connection only.
Enabling/disabling the Wireless LAN can be made from the Control Panel. When the
Wireless LAN is enabled, it gets priority over the Wired Lan regardless of whether the
LAN Cable is connected. The default Wireless LAN setting is “ Disabled” .
Table 1-20. Wireless LAN Setting from the Control Panel
Setting from Control Panel
LAN Cable Connection State
Connected
Disconnected
Wireless LAN
Disabled
(Default)
Wired LAN
---*
Enabled
Wireless LAN
Wireless LAN
Note* : No service via network is available without connecting the LAN Cable (because
network communication is not established.) except printing a status sheet or the like.
� � �
�
�
� �
�
� �
When changing the networks while the power is on, wait at least for
10 seconds between disconnecting and reconnecting.
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
Revision C
PRODUCT DESCRIPTION
Interface
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1.5.4 Memory Card Slots
Table 1-21. List of Supported Memory Card
Priority Slot
Compatible memory card
Standard
Max.
capacity
Remarks
1
Memory Stick/
Memory Stick
PRO
Memory Stick“ MemoryStick Stand
ard” Format Specification Ver.1.43-00 compatible 128MB
Includes versions with memory select function
MagicGate Memory Stick
128MB
Copy protection function is not supported
MagicGate Memory Stick Duo
An adapter should be used
Memory Stick PRO
MemoryStick PRO Format Specifications-without security specifications Ver.1.02-00
compatible
32GB
Copy protection function is not supported
Memory Stick Duo
MemoryStick Duo Format Specification Ver.1.11-00 compatible
The Memory Stick Duo adapter should be used
Memory Stick Pro Duo
MemoryStick PRO Duo Format Specification Ver.1.02-00 compatible
The Memory Stick Duo adapter should be used.
Memory Stick micro
Memory Stick Micro Format Specification Ver.1.02-00 compatible
The Memory Stick adapter for standard size
should be used.
SD/MMC
SD (Security Digital)
SD Memory Card Specifications / PART1. Physical Layer Specification Ver. 2.0
compatible
2GB
miniSD/microSD
The SD adapter should be used
SDHC
32GB
Speed Class is not supported
miniSDHC/microSDHC
The SD adapter should be used
Speed Class is not supported
MultiMediaCard
MultiMediaCard Plus
MultiMediaCard Standard Ver. 4.2 compatible
4GB/32MB
Only MultiMediaCard Plus supports up to
32GB.
xD-Picture card
xD-Picture card
xD-Picture Card Specification Ver.1.20 compatible
2GB
Type M/H supported
2
CF Type II
Compact Flash
CF+ and CompactFlash Specification Revision 2.1 compatible
32GB
True-IDE compatible memory card only
Microdrive
Note:• Memory Stick/PRO, SD/MMC and xD-Picture Card shares the same slot.
• When cards are inserted in the two slots at once, the slot which will be accessed first is determined according to the priority shown in the table.
• To select a card that has been inserted in a non-active slot, first remove the card in the active slot.
• In memory card direct printing mode, the image files in the active slot are valid and have assigned frame numbers. The number of images will not change if a card is inserted in another
nonselected slot.
• When the card inserted in the slot is accessed from the PC, only one drive is displayed at a time as a removable disk* and only the card that is in the active slot can be accessed via the
removable disk. A card that has been inserted into a non-selected slot cannot be accessed.
(This is for Windows. For Macintosh, the card in the active slot will be mounted on the desktop.)
• Does not support 5V type of memory cards.
• When a memory card is being accessed, do not touch the memory card.
• For detailed information on the supported file system and formatting the memory card, refer to “ 1.7.2 Memory Card Direct Print Function (Photos Mode) ( p. 32 ) ” .
� � � �
� � �
If you insert a Memory Stick DUO to the Memory Card Slot
without using the adapter, make sure to turn off the printer first,
then remove the card using tweezers.
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
Revision C
PRODUCT DESCRIPTION
Control Panel
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1.6 Control Panel
1.6.1 Operation Buttons & LEDs
Power Button LCD
Unlock button
Power LED
CD Tray button
Blue status light
Touch Panel
Figure 1-4. Control Panel (Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW)
Display/Crop button LCD Menu button -, + button
Cross Key and OK button
Power button
Power LED
Unlock button
Mode button
Print Tray button
Start button
Stop/Clear Settings button
Auto Correct button
Blue status light
Back button
Figure 1-5. Control Panel (Epson Artisan 700/Epson Stylus Photo PX700W/TX700W)
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
Revision C
PRODUCT DESCRIPTION
Control Panel
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Table 1-22. Button Functions
(Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW)
Button
Function
Power
Turns the power ON/OFF.
Touch Panel
Displays available buttons in each mode.
Unlock button
Release the lock of tilt adjustment of the Control Panel while
pressing.
CD Tray
Ejects/retracts the CDR Tray.
Table 1-23. Button Functions
(Epson Artisan 700/Epson Stylus Photo PX700W/TX700W)
Table 1-24. LED
LED
Function
Power (Green)
• Flashes while powering ON/OFF.
• Flashes during some sequence is in progress.
• Flashes when a fatal/maintenance error occurs.
• Lights when the status is other than above.
(Stand by mode/during setting on the Panel, etc.)
Blue status light
Flashes or lights according to the printer status.
1.6.2 Control Panel Functions in Each Mode
1.6.2.1 Control Panel Functions
The table below shows the print setting menu items for each mode and their defaults,
and when the settings are saved or returned to their defaults. Explanations on detailed
control panel functions of the Epson Artisan 800/Epson Stylus Photo PX800FW/
TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W are omitted
here, because the LCD displays the detailed instruction.
Table 1-25. Timing of Saving or Initializing Control Panel Settings
Mode
Print Setting
Default Value
Copy
Normal Copy
Copy Type
Color
Density
±0
Layout
With Border
2-Sided Printing
Off
Reduce/Enlarge
Actual
Paper Size
• EAI: Letter
• Euro/Asia: A4
Paper Type
Plain Paper
Document Type
Text & Image
Quality
Standard Quality
Expansion
Standard
Dry Time
Standard
Binding Direction
Vertical-Short
Button
Function
Power
Turns the power ON/OFF.
Display/Crop
• Goes to the zoom setting screen for the selected image.
• Changes the image preview layout on the LCD.
-, +
Sets pages to print
Unlock
Release the lock of the Control Panel.
Start
Starts printing.
Stop/Clear Settings
• Stops operation and displays the menu screen.
• Stops printing and ejects paper.
• Returns the print settings in the current mode to their defaults
and displays the Top screen. (Returns to the previous screen
during printing maintaining the current settings)
Back
Cancels the previous operation.
Cross Key/OK
• Selects a menu item or a setting value.
• Accepts the changed settings
Menu
Goes to the menu screen for each mode.
Auto Correct
Changes the Auto Correct ON/OFF.
Print Tray
Ejects/retracts the CDR Tray.
Mode
Changes modes in the following order.
Copy/Photos/Scan/Backup Data/Print Ruled Papers/Setup/
Problem Solver/FAX
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
Revision C
Confidential
Table 1-25. Timing of Saving or Initializing Control Panel Settings Table 1-25. Timing of Saving or Initializing Control Panel Settings
Mode
Print Setting
Default Value
Copy
Photo Copy
Color Restoration
Off
Paper Size
4 x 6 (10 x 15)
Paper Type
Prem. Glossy
Boderless
On
Expansion
Standard
Fix Photo
Fix Photo Off
Filter
Off
CD/DVD Print
CD Inner/Outer
Standard
Print Type
Print on a CD/DVD
Document Type
Text & Image
Quality
Best
Print Photo
• Print All Photos
• View and Print Photos
• Print Proof Sheet
• Photo Layout Sheet
• Print Index Sheet
• Slide Show
Select Photos
Select All Photos
Paper Size
4 x 6 (10 x 15)
Paper Type
Prem. Glossy
Borderless
On
Layout
Boderless
Quality
Standard
Borderless
On
Date
Off
Print Info. On Photos
Off
Fit Frame
On
Bidirectional
On
Fix Photo
Fix Photo On
Scene Detection
Automatic
Fix Red-Eye
Off - This photo
Filter
Off
Brightness
Standard
Contrast
Standard
Sharpness
Standard
Saturation
Standard
Print Proof SheetPaper
Paper Size
4 x 6 (10 x 15)
Paper Type
Prem. Glossy
infomation
File name
Mode
Print Setting
Default Value
Print Photo
Photo Layout Sheet
Layout
2-up
Paper Size
4 x 6 (10 x 15)
Paper Type
Prem. Glossy
Layout Method
Automatic layout
Photo Layout
Place this photo
Quality
Standard
Expansion
Standard
Date
Off
Print Info. On Photos
Off
Fit Frame
On
Bidirectional
On
Print Index Sheet
Expansion
Standard
CD/DVD Print
Layout
CD/DVD 1-up
Layout Method
Automatic layout
Photo Layout
Place this photo
CD Inner/Outer
Standard
Print Type
Print on a CD/DVD
CD Density
Standard Density
Fix Photo
Fix Photo On
Scene Detection
Automatic
Fix Red-Eye
Off - This photo
Filter
Off
Brightness
Standard
Sharpness
Standard
Saturation
Standard
PRODUCT DESCRIPTION Control Panel 28
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
Revision C
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Specification for Each Function
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Table 1-25. Timing of Saving or Initializing Control Panel Settings
Mode
Print Setting
Default Value
Print Photo
Greeting Photo Card
Paper Size
• EAI: Letter
• Euro/Asia: A4
Paper Type
Prem. Glossy
Layout
• EAI: 3-up
• Euro/Asia: Borderless
Frame
Off
Fix Photo
Fix Photo On
Scene Detection
Automatic
Fix Red-Eye
Off - This photo
Filter
Off
Brightness
Standard
Contrast
Highest
Sharpness
Standard
Saturation
Standard
Play Movie and Print Photos
(Only Epson Artisan 800/Epson Stylus
Photo PX800FW/TX800FW)
Paper Size
4 x 6
Paper Type
Prem. Glossy
Layout
• Borderless
(Print 1 Frame)
• 12-up
(Print N Frame)
Quality
Standard Quality
Expansion
Standard
Fit Frame
On
Bidirectional
On
Movie Enhance
On
Fix Photo
Fix Photo On
Filter
Off
Brightness
Standard
Contrast
Standard
Sharpness
Standard
Saturation
Standard
Note : For the default value in FAX mode, refer to“ 1.7.5 FAX Function (FAX Mode) ( p. 43 ) ”.
1.7 Specification for Each Function
1.7.1 Stand-alone Copy Function (Copy Mode)
1.7.1.1 Supported Paper and Copy Mode
Table 1-26. Supported Paper and Copy Mode
Paper Type
(UI notation)
Size
Print
Quality
Resolution
Dot
Size
Bi-d
Micro
Weave
Plain
A4, A5*
2
Letter*
1
Draft
360x180
Eco
ON
OFF
Standard
360x360
MC2-1
ON
OFF
Best
720x720
MC1-1
ON
ON
Matte A4, Letter*
1
Standard
720x720
MC2-2
ON
ON
Best
SMGA
5760x1440
MC1-5
ON
ON
Glossy/Glossy
Paper
Letter*1, A4,
5x7*2, 4x6
Standard*
3
720x720
MC1-2
ON
ON
Standard
720x720
MC2-2
ON
ON
Best
SMGA
5760x1440
MC1-5
ON
ON
Prem. Glossy
Letter*1, A4,
5 x 7, 8 x 10*1,
4 x 6
Standard*
3
720x720
MC1-2
ON
ON
Standard
720x720
MC2-2
ON
ON
Best
SMGA
5760x1440
MC1-5
ON
ON
Ultra Glossy
Letter*1, A4,
5 x 7, 8 x 10*1,
4 x 6
Standard*
3
720x720
MC1-2
ON
ON
Standard
720x720
MC2-2
ON
ON
Best
SMGA
5760x1440
MC1-5
ON
ON
CD/DVD
CD/DVD
Best
SMGA
5760x1440
MC1-5
ON
ON
Note *1 : Supported only for EAI.
*2 : Supported only for Euro/Asia.
*3 : In the case of 4 x 6.
Note : In the case of copy using ADF, only the plain paper is available (Only Epson Artisan
800/Epson Stylus Photo PX800FW/TX800FW).
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
Revision C
PRODUCT DESCRIPTION
Specification for Each Function
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1.7.1.2 Stand-alone Copy Menu
The stand-alone copy mode menu for the Epson Artisan 800/Epson Stylus Photo
PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
(settable items) are shown in the following tables.
Table 1-27. Copy Menus
Menu
Function
Number of copies
Sets the number of copies within the range of 1 to 99.
Copy type
Selects either color or monochrome.
Layout
Selects from layouts shown in Table 1-28.
Double-sided printing*
1
Selects either “ On” or “ Off” .
Print
setting
Paper type
Selects paper type from the options shown in Table 1-26.
Paper size
Selects paper size from the options shown in Table 1-26.
Quality
Selects print quality from the options shown in Table 1-26.
Zoom
Selects zoom type from the 13 types below.
• Actual
(Sets any zoom with +/- key (25% to 400%) after selecting “ Actual” )
• Auto Fit Page
• Legal > Letter
• Letter > 4x6
• 4x6 > Letter
• Letter > 5x7
• 5x7 > Letter
• 4x6 > A4
• A4 > 4x6
• 5x7 > A4
• A4 > 5x7
• 4x6 > 8x10
• 8x10 > 5x7
Document Type
Selects from “ Text” , “ Text & Image” , “ Photo”
Density
Selects from the nine density levels of -4 to +/-0 to +4.
Expansion
(for borderless print)
Selects the margins level (margins bleed off the edges of paper)
from the Standard (100%), Mid. (50%) or Min. (0%).*
2
Note *1 : Available when the Double-sided Printing Unit is installed.
*2 : Percentages in parentheses indicate the proportion of the margin level to the
maximum which bleeds off the edges of paper.
Note : When selecting the photo copy, “ color restoration/filter” settings become available in
addition to the above print settings.
Table 1-28. Copy Layout
Note * : The layouts are available only when the duplex unit is installed.
Note : In the case of copy using ADF, only the plain paper is available.
(Only Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW)
Layout
Description
With Border
Makes a copy with 3mm of left/right/top/bottom white margins.
Borderless
Makes a copy with no white margins.
2-Sided 1-up*
Makes a double-sided copy of two sheets.
Book/2-Sided*
Makes a double-sided copy of two pages of a book.
2-up Copy
Make a scaling down copy of two sheets of A4 or B5 on one sheet.
2-Sided 2-up*
Make a scaling down double-sided copy of four sheets of A4 or B5.
Book/2-up
Make a scaling down copy of two pages of an A4 or B5 book on
one sheet.
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
Revision C
PRODUCT DESCRIPTION
Specification for Each Function
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1.7.1.3 Copy Speed (TBD)
Not using ADF
Table 1-29. Copy Speed (Plain Paper)
1.7.1.4 Relation Between Original and Copy
The scanning start position is located on the front right of the scan bed. The relations
between the original placed face down and its copy are as follows.
Standard copy Borderless copy
Home position
Home position
A
OLM
OLM
A
B
B
C
Using ADF
(Only Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW)
Table 1-30. Copy Speed
D
E
F
Readable
Width
RM
Paper
Width
LM
Paper Length
Scan / Print direction
OTM
TM
C
Readable Length
E
D
F
BM
Paper Length
Figure 1-6. Relation Between Original and Copy (Borderless/With Borders)
Original Document
A Scan bed
---
B Scan area
“
1-10 Scanning Range ” (p.20)
C Original (face down)
---
OTM
Top margin (out of scan range)
“
1-10 Scanning Range ” (p.20)
OLM
Left margin (out of scan range)
“
1-10 Scanning Range ” (p.20)
Copied Document
D Copied paper
---
E Print area
“
1-7 Printing Area (Margins) ” (p.19)
F Copy
---
LM, RM
Left margin, Right margin*
“
1-7 Printing Area (Margins) ” (p.19)
OTM Readable Length
RM
LM
TM
BM
a
a
Copy Conditions
Copy Speed
(eMemo3, A4/Letter size)
Draft
360x180
Monochrome copy
39/40 cpm
Color copy
39/39 cpm
Default
360x360
Monochrome copy
18.3/18.5 cpm
Color copy
17.7/18.0 cpm
Copy Conditions
Copy Speed
per copy
per five copies
Default
Monochrome copy
3.1 cpm
3.0 cpm
Color copy
1.1 cpm
1.7 cpm
Best
Monochrome copy
0.8 cpm
0.4 cpm
Color copy
0.8 cpm
0.4 cpm
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TM, BM
Top margin, Bottom margin*
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1.7.2 Memory Card Direct Print Function (Photos Mode)
1.7.2.1 Supported Paper and Print Mode
Table 1-31. Supported Paper Type & Print Mode
Paper Type
(UI notation)
Size
Print
Quality
Resolution
Dot Size
Bi-d
Micro
Weave
Plain Letter*1, A4,
Standard
360x360
MC2-1
ON
OFF
Best
720x720
MC1-1
ON
ON
Matte Letter*1, A4
Standard
720x720
MC2-2
ON
ON
Best
SMGA
5760x1440
MC1-5
ON
ON
Glossy/Glossy
Paper
Letter*1, A4,
5 x 7*2, 4 x 6
Draft
720x360
MC1-2
ON
ON
Standard*
3
720x720
MC1-2
ON
ON
Standard
720x720
MC2-2
ON
ON
Best Photo
SMGA
5760x1440
MC1-5
ON
ON
Prem. Glossy
Letter*1, A4,
5 x 7, 8 x 10*1,
4 x 6, 16:9wide
Draft
720x360
MC1-2
ON
ON
Standard*
3
720x720
MC1-2
ON
ON
Standard
720x720
MC2-2
ON
ON
Best
SMGA
5760x1440
MC1-5
ON
ON
Ultra Glossy
letter*1, A4,
5 x 7, 8 x 10*1,
4 x 6, 16:9wide
Standard*
3
720x720
MC1-2
ON
ON
Standard
720x720
MC2-2
ON
ON
Best
SMGA
5760x1440
MC1-5
ON
ON
Photo
Sticker1*
2
A6
Standard
720x720
MC2-2
ON
ON
Photo
Stickers*
2
100 x 148mm
(3.9” x 5.8” )
Standard
720x720
MC2-2
ON
ON
CD/DVD
CD/DVD
Best
SMGA
5760x1440
MC1-5
ON
ON
Note *1 : Supported only for EAI.
*2 : Supported only for Euro/Asia.
*3 : In the case of 4 x 6.
1.7.2.2 Supported File Type and Media Type
The followings describe the file system, media format, and file type supported by the
memory card direct function.
Table 1-32. Supported File System, Types and Media Format
Item
Specification
File system
DCF Version 1.0 or 2.0 *1 compliant. Other than those
does not ensure proper operation. File systems available
with the card reader function are restricted by the host’s
specification.
Media format
Memory card
• DCF Version 1.0 or 2.0 compliant
• DOS FAT format (FAT12/FAT16/FAT32* 2) with
single partition (basic partitioned)
CD-R
ISO9660 Level1 (Joliet) format
DVD-R
• ISO9660 Level1 (Joliet) format
• ISO9660 Level1 (Joliet) & UDF Bridge format*
3
File type
JPEG (*.JPG)
Image files conform to Exif Version 2.21. (Exif version
1.0/2.0/2.1/2.2/2.21 are supported)
Camera definition
file
(*.MRK)
Camera definition files used for DPOF mode.
Valid if the full pass of the “ AUTPRINT.MRK” is
within 32 letters.
P.I.F definition file
(*.USD)
Print layout definition files compliant with PRINT Image
Framer Rev.2.1 specifications. Files in ” /EPUDL/”
directory are valid.
P.I.F definition file
(*.FD2)
Print layout definition files compliant with PRINT Image
Framer Rev.3.1 specifications. Files in a memory card
are valid.
Note *1: Refer to the Camera File System Standard; “ DCF Version 2.0, JEIDA-CP-3461” for
more details.
*2 : Available only when the memory card supports FAT32.
*3 : UDF-formatted DVDs are not supported.
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Table 1-33. Specifications for Handling Image Data
1.7.2.3 Automatic Detection of Images in Memory Card
When a memory card is inserted in the card slot on the printer, or when a memory card
is detected at power-on, the printer automatically searches for all images stored in the
card. When the card is removed, the printer erases the information on the all detected
files.
1.7.2.4 Specifications for Handling Image Data
Table 1-33. Specifications for Handling Image Data
Item
Specification
Remarks
Image size (pixel)
• Horizontal: 80 X 9200
• Vertical: 80 Y 9200
---
Maximum number
of images
Up to 9,990 images
When a memory card stores 9,990
or more images, the first 9,990
images are detected and become
valid in the printer. The detecting
order varies depending on the
folder configuration in the card, so
which images are included in the
first 9,991 cannot be defined.
However, images specified by
camera definition files can be
selected to be printed even when
the total number of images has
exceeded 9,990. Up to 999 camera
defined image files can be
specified.
Maximum number
of copies
99 copies for each image.
Up to 999 sheets in total.
---
� � �
�
�
� �
�
� �
The printer does not detect any files stored under the following
directories or their sub-directories.
• Directories containing system properties or hidden properties.
•
“ RECYCLED” (Windows directory for deleted files)
•
“ PREVIEW” (directories of CASIO DSC for thumbnail images)
•
“ SCENE” (directories of CASIO DSC for its Best Shot function)
•
“ MSSONY” (directories of SONY DSC for e-mail images, voice memos,
movies, or non-compressed images)
•
“ DCIM\ALBUM\IMAGE” (directories of CASIO DSC for its album
function)
Item
Specification
Remarks
Valid date and time
01/01/1980 00:00:00 to
12/31/2099 23:59:59
---
Thumbnail image
data
Supports DCF Ver.1.0 or 2.0compatible data (Exif format,
160x120 pixels)
Thumbnail images are used for the
Print Index Sheet function.
File sorting
The printer sorts image files in
ascending ASCII order based on
their full-pathnames such as
“ \DCIM\100EPSON\EPSN0000.
JPG” , and assigns a number to
each of them.
If over 1,000 files exist in the
memory card, up to 999 files can
be numbered and displayed on
LCD. You can select which 999
files should be displayed from the
menu on LCD.
• The image number assigned by
the printer may be different from
that assigned by the camera.
• If two or more files have the
same full pathname, the sorting
function may not operate
properly. (existence of the same
full-pathname is not allowed
under DOS)
Acquisition of date
and time
information
The printer acquires date and time
information included in image
files in the order of precedence
shown below.
1. Date and time information in
digital camera standard format
(Exif)
2. Date and time information
applied on DOS-compliant file
system.
3. Fixed date and time
information (01/01/1980,
00:00:00)
Date and time information included
in an image file is not always the
shooting date and time. It changes
each time the image is edited and
restored. The printer acquires the
latest date and time information.
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1.7.2.5 Memory Card Direct Print Menu
The following describes the menu (settable items) in Photos Mode of Epson Artisan
800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo
PX700W/TX700W.
Note *1: 0 to 99 copies can be specified for each of the images. Up to 999 copies in total.
*2 : The images are listed in ASCII descending order.
*3 : While performing the slide show, displaying number of copies, printing from an
external device or from a computer cannot be made.
Table 1-34. Memory Card Mode Menu
Menu Item
Function
View and Print
Photos*
1,2
Prints the selected images.
Print All
Photos*
1,2
Prints all images in a memory card. Specified number of copies is applied
to the all images (the default is 1 copy). Specifying it for each of the
images independently also can be made in the preview screen.
Print Proof Sheet
Prints an index sheet of the images in a memory card. Refer to Figure 1-9
for layout of the index sheet.
Print on CD/DVD
Prints the specified image as a CD/DVD label. Test printing on an A4
paper is also available.
Photo Greeting
Card
Prints a template with specified images, and combines the images and
hand writing on it by scanning it, then prints it on the 4 x 6 paper.
Photo Layout
Sheet
Prints the images in a memory card with various layout. Refer to Figure
1-9 for layout.
Print Index Sheet
Print Index Sheet
Prints an index sheet that prints images in a memory card in thumbnailed
form. The number of images to be included in the sheet can be selected
from the following four options.
“ All image” (default), “ Latest 30” , “ Latest 60” , “ Latest 90” *
2
Make Prints from Index Sheet
Scans the Index Sheet, and prints images according to markings written
on the sheet.
Play Movie and
Print Photos
(Only Epson
Artisan 800/
Epson Stylus
Photo PX800FW/
TX800FW)
Displays and prints a movies file (MotionJPEG/MPEG1) taken by the
DSC, and stored in a memory card. Two types of printing, Print 1 Frame
and Print N Frames are available.
Slide Show*
3
Starts a slide show on the LCD. Images in a memory card is displayed one
by one in the order sorted by the printer. Printing one of the images can be
made from the paused screen.
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1.7.2.6 Makes Prints from Index Sheet Function
Print settings
Table 1-36. Rules on Reading Markings
Table 1-35. Print Settings
Note:• About 50% or more range of the mark area must be marked out to be read by the printer.
• For running out and excessive marking out, the two white/black search patterns shown
above are superimposed on the mark, and judgement is made according to this
matching ratio.
• The judgement criteria is as follows;
black matching: 80% or more, white matching: 50% or more.
• The figure below shows the judgement example according to the rules described
above.
Note *1: EAI model: MMM.DD.YYYY (Sep. 21.2007)
Rules on reading Index Sheet markings
The user can specify images to be printed and their print settings shown in Table
1-35 by putting marking on the Index Sheet. The printer reads the markings
according to the following rules.
Table 1-36. Rules on Reading Markings
Index Sheet errors
Table 1-37. Index Sheet Error List
Item
Mark Description
Remarks
Left edge
(one each)
Reference position for
reading markings.
An error occurs if these markings cannot be
read due to ink stain or any other cause.
Right edge
(one each)
Reference position for
reading markings.
Block code
(36 pcs.)
Sheet information
(memory card, page)
Image selection
(30 pcs. x 3)
Selects the image to be
printed.
An error occurs if no image selection
marking is read.
Paper type/size
(4 pcs.)
Selects the paper type/size.
An error occurs if two or more markings are
read for one image.
<OK example>
<NG example>
(not enough) (too much)
Item
Mark Description
Remarks
Date
Prints the date information.
When this marking is read, the date is
printed on the image.
Item
Print Index Sheet
Makes Prints from Index Sheet
Number of copies
---
According to the marking on the index
sheet.
Paper Type
Plain paper
Paper Size
A4
Layout
---
Quality
Standard
Standard
Expansion
---
According to the setting made by the control
panel.
Date
YYYY.MM.DD
(2007.09.21)*
1
According to the setting made by the control
panel. YYYY.MM.DD (2007.09.21)*
1
Bi-directional
On
On
Print Index Sheet
Setting-Select
According to the setting
made by the control panel.
---
Error Name
Description
Index sheet scan error
(incorrect sheet setting)
The Index Sheet is not properly placed on the document glass.
Index sheet scan error
(incorrect image selection
marking)*
Image selection markings are not correct.
Index sheet scan error
(incorrect paper selection
marking)
Paper selection markings are not correct.
Index sheet scan error
(unmatch between memory
card and sheet)
The memory card may have been changed or some images
may have been added or deleted after the Index Sheet is
printed.
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Layout (2 pcs.)
Selects the layout.
An error occurs if two or more markings are
read for one image. If no marking is read,
borderless layout is applied.
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1.7.2.7 Print Layout
The following table describes supported layout for each paper type when printing the images. For printing area/margins in border-less printing or in bordered printing, refer to
“
1.2.5
Printing Area ” (p.19). Other print layout are described in Figure 1-9.
Table 1-38. Supported Paper Type and Layout (1)
Paper Type
(UI notation)
Corresponding Layout
Borderless
With Border
Upper 1/2
Lower 1/2
2 up 4 up 8 up
20 up
16 up*
2
Index-20 up Index-30 up Index-80 up
CD (With Border)
CD- 4 up
CD -variety Jewel Case
-
Upper 1/2
Jewel Case
-
Index
Picture Package*
1
Plain
--- O
---
--- O O O O
---
---
--- O O O O O O O
Matte O O O O O O O O
---
---
--- O
---
---
--- O O O
Glossy Paper
O O O O O O O O --- O O O
---
---
--- O O O
Prem. Glossy
O O O O O O O O --- O O O
---
---
--- O O O
Ultra Glossy
O O O O O O O O --- O O O
---
---
--- O O O
PhotoSticker1
---
---
---
---
---
---
---
--- O
---
---
---
---
---
---
---
---
---
PhotoStickers
--- O
---
--- O O O
--- O
---
---
---
---
---
---
---
---
---
CD/DVD
---
---
---
---
---
---
---
---
---
---
---
--- O O O
---
---
---
Note *1: Supported only for EAI.
*2: Supported only for Euro/Asia.
*3: Prints in a layout of the CD/DVD label.
Note : Supported paper sizes differ depending on the types of paper.
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
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Table 1-39. Supported Paper Type and Layout (2)
Paper Type
(UI notation)
Corresponding Layout
Photo ID
PIF-1 up*
2
PIF-n up*
2
Camera Text
Index Sheet/
Photo Greeting Card Sheet
Photo Greeting Card
-
3up-Greeting Card
*1
Photo Greeting Card 1up
(Borderless/with Border)
Photo Greeting Card
-
Upper 1/2
Photo Greeting Card
-
Lower 1/2
Reprint/Restore Photos
(Borderless/With Border)
Note Print
Play movie and Print Photos
-
Print 1 frame
(Borderless)
Play movie and Print Photos
-
Print 1 frame
(With Border)
Play movie and Print Photos
-
Print 1 frame
Upper 1/2
Play movie and Print Photos
-
Print 1 frame
Lower 1/2
Play movie and Print Photos
-
Print 1 frame
P.I.F*
2
Play movie and Print Photos
-
Print N frame
12 up
Plain
--- O O
--- O
---
---
--- ---
--- O
--- O
---
---
--- O
Matte
--- O O
---
---
---
---
--- --- O
--- O O O O O O
Glossy Paper
O O O O --- O O O O O
--- O O O O O O
Prem. Glossy
O O O O --- O O O O O
--- O O O O O O
Ultra Glossy
O O O O --- O O O O O
--- O O O O O O
PhotoSticker1
---
---
---
---
---
---
---
--- ---
---
---
---
--- ---
---
---
---
PhotoStickers
--- O O
---
---
---
---
--- ---
---
---
---
--- ---
---
---
---
CD/DVD
---
---
---
---
---
---
---
--- ---
---
---
---
--- ---
---
---
---
Note *1: Supported only for EAI.
*2: Supported only for Euro/Asia.
*3: Prints in a layout of the CD/DVD label.
Note : Supported paper sizes differ depending on the types of paper.
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Trimming Function
A trimming function is provided as a means of coordinating an image with the
types of photo frames handled by the printer. This function can be switched On/
Off. This function is described briefly below.
The printed photo frame and an image to be printed are matched in length along
one side and the image is resized along the perpendicular side to fit the frame on
that side. Any part of the image that does not fit within the photo frame is trimmed
away (not printed). However, if the number of pixels of the longer side of the
image are more than twice as long as the shortest side, the trimming function is not
effective when printing even the trimming is set. The trimming function is always
set On if borderless or upper half layout is selected.
• When an image is aligned vertically with the photo frame.
Photo frame
(print area)
• When an image is aligned vertically with the photo frame.
Blank area
• When an image is aligned horizontally with the photo frame.
Trimmed
areas
Photo frame
(print area)
Blank
area
Photo frame
(print area)
• When an image is aligned horizontally with the photo frame.
Figure 1-8. Trimming Function (when trimming is not operated)
Trimmed areas
Photo frame
(print area)
Rules on Numbering and Rotating Images
The numbers shown in the figure below indicate the photo frame numbers used for
the print layout. Horizontally oriented images are printed as shown by the
numbers. Vertically oriented images, which has more pixels vertically than
horizontally, the vertical photo data is allocated instead, and the number shown in
the figure below is then rotated 90 degrees before being printed. In Index printing
Figure 1-7. Trimming Function (when trimming is being operated)
mode, the numbers are printed as they are shown below, regardless of the shape of
the photo data.
However, when the photo data has an equal number of pixels vertically and
horizontally the photos are printed without rotation, regardless of the layout.
NOTE:The vertical photo data refers to when the photo data file itself is set for a
vertical (portrait) orientation. Photo data is defined as the vertical photo
Trimming Off
Trimming On
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
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data if it is taken by a digital camera with a portrait
position detecting function.)
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Paper top edge
<Border-free> <1 sheet with borders> <Upper 1/2> <Lower 1/2> <2 up>
<4 up> <8 up> <20 up>
1.7.3 Camera Direct Print Function (PictBridge)
Printing operations (selecting images to be printed, making print settings, starting/
canceling printing, and monitoring print process) can be carried out from a directly
connected DSC (Digital Still Camera) that conforms to the standard described below.
1.7.3.1 Available DSC
Those devices which are compliant with “ CIPA DC-001-2003 Digital Photo Solutions
for Imaging Devices” (DPS Version 1.0) or “ CIPA DC-001-2003 Rev.2.0, Digital
Photo Solutions for Imaging Devices” (DPS Version 1.1).
1.7.3.2 Print Settings Available from DSC
The following print settings can be made from the DSC. However, depending on the
DSC, some of the settings may not be available.
Table 1-40. Print Settings Available from DSC
<Jewel Case Index>
<Jewel Case Upper 1/2>
<Photo ID> <Photo Package> <Greeting Card>
<PhotoSticker 16up>
<Index-20 up> <Index-30 up> <Index-80 up>
Note* : When “ Print on CD/DVD” is selected on the print setting menu.
Figure 1-9. Rules on Numbering and Rotating Images
1 2 3 4 5 6 7 8
9 10 11 12
13
14
15
16
17 18 19 20
21
22
23
24
25 26 27 28
29
30
31
32
36
37
38
39
40
69
77
78
79
80
76
68
60
72
71
70
64
63
62
61
1 2 3 4 5 6 7 8 9 10 11 12
13 14 15 16
5
6
13 14 15 1 2 3 16 17 18 4 5 6 19 20 21 7 8 9 22 23 24 10 11 12
1 2 3
5 6 7 9 10
11
13
14
15
17
18
19
Item
PictBridge
How to specify images
Single Sheet / Multiple Sheet / DPOF specified / XHTML-Print
Paper type
Plain Paper/ Prem. Glossy
Paper size
4 x 6, 5 x 7, 8 x 10, Letter (EAI model only), A4, 16:9wide, CD Label
Layout
Borderless / With Borders / 2-up / 4-up / 8-up / 20-up / Index/ CD-1 up
with Border* / CD-4up* / CD-10up*
Date
On / Off
Quality
Not available
Auto Correct
On / Off
Trimming
Any specified area
Control of printer
The following operations are available; Getting the printer status, starting
a print job or canceling it immediately or after printing the current page is
finished.
1
2
3
4
5
6 7 8
9
33
34
35
41
42
43
44 45 46 47 48
49
50
51
52 53 54 55 56
57
58
59
65
66
67
73
74
75
1 2 3
6 7 8 11
12
13
4 5
9 10
14
15
16 17
18
19
20
21 22
23
24
25
26 27
28
29
30
1 2 3
5 6 7 9 10
11
12
13
14
15
16
17
18
19
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1.7.3.3 General Operation Procedure
The DSC direct print procedure differs depending on the DSC specifications. The
following explains common procedure.
1. Setting on the printer
Before connecting a DSC with a USB cable, make the print settings such as paper
type/size, layout setting on the printer. This may not be required for some DSCs.
2. Setting on the DSC
Make the following settings on the DSC before connecting it to the printer. Some
DSCs may require to first connect to the printer for making the settings.
• When printing multiple images, specify images and number of copies using
the DPOF and Multiple Sheet menus. The menus may not be available on
some DSCs.
• When printing a single image
Specify an image and the number of copies. Specifying the number of
copies may not be available on some DSCs.
• Select the paper type/size, layout, and make the Fit to Frame setting if
necessary. These settings may not be available on some DSCs.
3. Starting to print
When the print settings on both the printer and the DSC is completed, follow the
procedure below to start printing.
1.
Connect the printer and the DSC with a USB cable. Using a USB cable
included in the DSC package is recommended.
2.
Operate the DSC to start printing.
3.
Printing is carried out according to the settings made on the DSC. When some
print settings have not been made on the DSC, the corresponding settings
made on the printer are applied.
1.7.3.4 Operations when a DSC is connected
Table 1-41. Operations during Connecting DSC
Operation
Specifications
Connecting
DSC
(print start)
When a DSC is connected as described in “ 1.7.3.3 General Operation
Procedure ( p. 40 ) ” Step 3-1, Epson Artisan 800/Epson Stylus Photo
PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/
TX700W displays PictBridge logo on the LCD.
Canceling
printing
A print job can be canceled from the DSC.
The [Stop/Clear setting] button also cancels the print job.
After printing
is completed
When performing memory card direct print after printing from a DSC, the
USB cable connecting the DSC must be disconnected from the printer in
advance.
Exclusion
control
Print settings made on both the DSC and the printer can become impossible
settings for the printer due to unsupported combination of paper type, paper
size and layout. In such case, the print settings are automatically changed as
follows.
The settings made on the DSC are maintained. Any print setting items that are
not specified by the DSC are changed in accordance with the DSC settings.
When the paper type is changed, changed to Prem. Glossy, when the paper
size is changed, changed to 4x6 size. And when the layout is changed,
changed to Borderless layout.
� � � �
�
� �
�
� �
Before connecting the DSC, check that the printer is in the
following status.
• No print job from a computer is processed or performed.
• Direct print from a memory card is not processed or performed.
• Stand alone copy using the scanner function is not operating.
• No paper out error or ink out error is occurring.
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
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1.7.4 Various Settings (Setup Mode)
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/
Epson Stylus Photo PX700W/TX700W provides various configuration and
maintenance. They can be done by selecting “ Setup” from the menu on LCD. The
following explains the outline of these menu functions.
Table 1-42. Menu List for Setup Mode
Table 1-42. Menu List for Setup Mode
Item
Function
Ink Levels
The current ink levels of each of the cartridges are
displayed in bar chart by the rules described below.
• The bar chart is displayed in the order of cyan, yellow,
light cyan, black, magenta, and light magenta from the
left.
• When initial filling is completed, or after replacing the
cartridge, the ink level becomes 100% (full).
• The ink level is indicated in increment of 1%. Lower than
1% is rounded down.
Maintenance
Runs various maintenance for the printer. The following
shows each menu.
• Nozzle Check
A nozzle check pattern to check the Printhead nozzles
status is printed. A head cleaning can be run if necessary.
(Refer to Figure 1-10 for Printout pattern.)
• Head Cleaning
Runs a printhead cleaning. The cleaning cannot be made
when low ink level is detected. In such case, an ink low
error is displayed instead of running the cleaning.
• Head Alignment
Adjustment to improve the bi-directional print quality.
Head alignment icon and the instructions for the
adjustment are displayed on the LCD.
• Automatic Head Maintenance
Selects On/Off of the auto head cleaning.
Item
Function
Changes settings for the printer. The menu is described
below.
• CD/DVD Alignment
Makes the printing position adjustment for CD/DVD
label.
• Stickers (Euro/Asia only)
Makes the printing position adjustment for Stickers.
• Thick Paper
Selects On/Off of friction reduction between paper and
printhead.
Printer Setup
• Sound
Selects On/Off of the settings of beep sound*, audio
output, and also selects the volume.
• Screen Saver Settings
If the panel is not used in stand-by mode, plays a slide
show using the images in a memory card as the screensaver.
• Display Format
The screen when displaying a photo can be selected from
the following three types.
◼
1-up with Info
◼
1-up without Info
◼
View Thumbnail Images
• Use Selected P.I.F. Frame with Photo
Selects On/Off of photo printing using P.I.F frame.
• Date/Time*
• Daylight Saving Time*
• Country/Region*
• Language
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
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Specification for Each Function
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10
100
101
110
111
120
121
130
131
140
141
150
151
160
161
170
171
101
111
121
131
141
151
161
171
101
111
121
131
141
151
161
171
100
101
110
111
120
121
130
131
140
141
150
151
160
161
170
171
101
111
121
131
141
151
161
Cyan Yellow Light Black Magenta Light
Cyan Magenta
360dpi WF1 (MC2-1) LN2 dot
0.141mm (1/180inch)
32 dots
171
Table 1-42. Menu List for Setup Mode
Item
Function
Network Settings
Changes settings for Network.
• Confirm Network Settings
Displays the current settings. Status Sheet can be printed.
(Refer to Figure 1-11.)
• General Network Setup
Changes settings for printer name and TCP/IP (auto/
manual).
• Wireless LAN Setup
Enabling/disabling Wireless LAN.
• File Sharing Setup
Changes settings of the files in a memory card for file
sharing via network.
Home Network Print Settings
Makes the print settings via home networking using such as
a digital TV or PC.
Fax Setting
(Only Epson Artisan 800/Epson
Stylus Photo PX800FW/
TX800FW)
Changes settings for FAX. Refer to “ 1.7.5 FAX Function
(FAX Mode) ( p. 43 ) ” .
Bluetooth Settings
Changes settings for Bluetooth.
PictBridge Setup
The print settings and color correction to be used for the
camera direct print (PictBridge) can be selected and set.
When print conditions (paper type, paper size, layout,
quality, and auto correct) are specified from the DSC, the
DSC settings take priority over the settings made here. For
details, refer to “ 1.7.3 Camera Direct Print Function
(PictBridge) ( p. 39 ) ” .
Select Location
Selects a folder when printing from an external device other
than DSC.
Restore Default Settings
Restores the default settings for FAX and Network.
• Individual initialization of FAX or network settings is
available for Epson Artisan 800/Epson Stylus Photo
PX800FW/TX800FW.
• Individual initialization of network or other settings is
available for Epson Artisan 700/Epson Stylus Photo
PX700W/TX700W.
Note* : Only Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW.
Note : When the settings for the network are changed, network connection may be interrupted
temporarily.
Note : The numbers shown in the figure are nozzle numbers. The numbers and the color names
are not printed on an actual nozzle check pattern.
Figure 1-10. Nozzle Check Pattern
11
21
31
41
51
61
71
81
91
101
111
121
131
141
151
161
171
20
30
40
50
60
70
80
90
100
110
120
130
140
150
160
170
180
20
30
40
50
60
70
80
90
100
110
120
130
140
150
160
170
180
20
30
40
50
60
70
80
90
100
110
120
130
140
150
160
170
180
20
30
40
50
60
70
80
90
100
110
120
130
140
150
160
170
180
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
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1.7.5 FAX Function (FAX Mode)
The following shows the fax functions and specifications of this printer.
Note : The default settings are underlined in the following tables.
1.7.5.1 Basic Specifications
Table 1-43. Basic Specifications
Function
Specification
FAX type
Desktop facsimile with sending/receiving
capabilities (Super G3, B&W and color scan)
Supported line
Telephone subscriber line
Modem speed
Up to 33.6kbps
Error Correction Mode
CCITU/ITU Group 3 fax with Error
Correction Mode
Speed dials (Max.)
60 names & numbers
Document memory (Max.)
180 pages (ITU-T Chart No.1)
Transmit speed
Approx. 3 seconds per page
1.7.5.2 Supported Functions
Scan
Function
Specification
Resolution*
Standard: 200 x 100 dpi
Fine: 200 x 200 dpi
Photo: 200 x 200 dpi (with error diffusion)
Contrast
9 levels
Scan size
Flatbed: Fixed to 216 mm x 297 mm
ADF: 210 to 216 mm x 279 to 335.6 mm
Note* : When in color mode, Standard cannot be selected.
Figure 1-11. Sample of Network Status Sheet
HHHH EPSON Status Sheet HHHH
<General Information>
MAC Address XX:XX:XX:XX:XX:XX
Software (NONE).$$$$$$ (NONE)($$$$$$$$$1$$$$$/$$$$$$$$)
Printer Model $$$$$$$$$1$$$$$$$$$2$$$$$$$$$3$$
Printer Name $$$$$$$$$1$$$$$
<Ethernet>
Network Status Auto(100BASE-TX)
Port Type (NONE)
<Wireless>
Wireless Mode OFF
Communication Mode Infrastructure
Operation Mode IEEE802.11b/g
Transmission Rate Auto(5.5Mbps)
SSID $$$$$$$$$1$$$$$$$$$2$$$$$$$$$3$$
Channel (NONE)
Security Level WEP-128bit(104bit)
AP Authentication Method Auto(Open System)
Link Status Disconnect
Access Point(MAC Address) XX:XX:XX:XX:XX:XX
Signal Condition No Good
SSID List E:$$$$$$$$$1$$$$$$$$$2$$$$$$$$$3$$/ 1/Security(OFF)
I:$$$$$$$$$1$$$$$$$$$2$$$$$$$$$3$$/ 2/Security(OFF)
E:$$$$$$$$$1$$$$$$$$$2$$$$$$$$$3$$/10/Security(OFF)
I:$$$$$$$$$1$$$$$$$$$2$$$$$$$$$3$$/11/Security(OFF)
E:$$$$$$$$$1$$$$$$$$$2$$$$$$$$$3$$/XX/Security(OFF)
Configuration method WPS-PIN
<TCP/IP>
Get IP Address Manual
IP Address XXX.XXX.XXX.XXX
Subnet Mask XXX.XXX.XXX.XXX
Default Gateway XXX.XXX.XXX.XXX
APIPA Disable
Acquisition way of DNS ADDR Disable
Primary DNS Address XXX.XXX.XXX.XXX
Secondary DNS Address XXX.XXX.XXX.XXX
Proxy Use Disable
Proxy Address $$$$$$$$$1$$$$$$$$$2$$$$$$$$$3$$$$$$$$$4$$$$$$$$$5$$$$$$$$$6$$$
$$$$$$7$$$$$$$$$8$$$$$$$$$9$$$$$$$$$0$$$$$$$$$1$$$$$$$$$2$$$$$$
$$$3$$$$$$$$$4$$$$$$$$$5$$$$$$$$$6$$$$$$$$$7$$$$$$$$$8$$$$$$$$$
9$$$$$$$$$0$$$$$$$$$1$$$$$$$$$2$$$$$$$$$3$$$$$$$$$4$$$$$$$$$5$$
Proxy Port (NONE)
Universal Plug and Play Disable
Device Name $$$$$$$$$1$$$$$
Internet Connect State En able, not-connected
Bonjour Disable
Bonjour Name $$$$$$$$$1$$$$$.local.
Bonjour Printer Name $$$$$$$$$1$$$$$
<Vista>
WSD Disable
<MS Network(R)> Disable
Host Name $$$$$$$$$1$$$$$
Workgroup Name $$$$$$$$$1$$$$$
File Share Name $$$$$$$$$1$$
File Sharing Mode Full Access
<Idle Timeout>
LPR XXXX[sec]
Port9100 XXXX[sec]
WSD Print XXXX[sec]
WSD Scan XXXX[sec]
HHHHHHHHHHHHHHHHHHHHHHHHHHHH
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
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Print
Function
Specification
Paper size
Letter/A4/legal*
1
Paper type
Fixed to plain paper
Resolution
Standard: 360 x 360 dpi
Dot size
MC2-1
Bi-directional
Available
Microweave
N/A
Borderless printing
N/A
Automatic reduction
On/Off
Backup fax reception and
reprint
Available
List
Type: Last transaction (off/send error/every send)
Fax log (last 30 transactions)
Speed dial list
Power-fail report
Protocol trace
Font size: 12pt
Language:Depends on destination
Size mismatch
Print*
2
Footer
N/A
Note *1 : The default setting is letter for US/Canada/Mexico and A4 for other destinations.
*2 : The printer stops printing after printing the first page on the current paper. The
received fax images (data) can be reprinted.
User Setting
Function
Specification
Volume
Buzzer: On/Off
Date and time
Display*: yyyy.mm.dd.hh:mm (12h/24h)
Backup: N/A
Daylight time: Available
Pending job viewer
N/A (cannot reserve)
Elapsed time
Available (displays time to redial)
External memory
N/A
Language
Depends on destination
Audio monitor
Available (buzzer)
Note* : The display format can be changed from the Set up menu.
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
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Dialing
Note *1: The fax numbers can be edited from the Fax settings menu.
Answering
Function
Specification
Auto answer
On/Off (with answer mode button)
Ring to answer: 1-9 times
*
DRD
All/single/double/triple/double&triple
TAM/IF
Available
Easy receive
N/A
Answer prefix
N/A
Caller ID
N/A
FAX/TEL mode
N/A
Remote receive/remote telephone
N/A
Note* : The default depends on destination.
Transmission
Function
Specification
Sequential broadcast
N/A
Direct transmission
Color only
Memory transmission
Monochrome only
Delayed memory transmission
Available
Multi-page transmission
Total pages
100 (Max.)
Data compression
Monochrome: MH/MR/MMR*
1
Color: JPEG
Transmission reservation
N/A
Fax header
(Owner information)
Characters available
a-z, A-Z, 1-9, 0, @._-&/
:;,?*()’=+#!%~, space
Total characters
40 (Max.)
Fax header
(Own number)
Characters available
1-9, 0, +, space
Total characters
40 (Max.)
Overseas mode
N/A
Poll to send
N/A
Note *1: The compression method is automatically selected depending on the receiver.
Function
Specification
Speed dial
Total registration
60 (Max.)
Characters available for
registering number
1-9, 0, space, *, #, - (pause), space
Total digits for
registering number
64 (Max.)
Characters available for
registering name
a-z, A-Z, 1-9, 0, @._-&/:;,?*()’=+#!%~, space
Total characters for
registering name
40 (Max.)
Options
N/A
Selection method
Press the Menu button to display the menu
Function
Recalls fax numbers*
1
One-touch dial
N/A
Group dial
N/A
Direct dial
Total digits
64 (Max.)
Redial
Busy
Fixed to two times
No answer
Buffer
Last one number
Redial interval
Fixed to one minute
Redial attempts
Fixed to two times
Dial mode
Pulse
PBX
N/A
Dial prefix
N/A
On-hook dialing
N/A
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
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Reception
Communicatio
n
Telephone
Others
1.7.6 Other Functions
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/
Epson Stylus Photo PX700W/TX700W allows you to use various functions by
selecting one of the following modes from the menu on LCD.
1.7.6.1 Scan Mode
Scan to Email
Scan to Memory Card
Scan to PC
Scan to PDF
When “ Scan to Memory Card” is selected, you can change settings for saving format,
scanning range, document type, and saving quality according to the instructions
displayed on the LCD. After scanning, the scanned data is saved in the memory card.
As for other menus, the Epson Scan installed in PC is activated and runs each function.
1.7.6.2 Backup Data
You can save data as a back up from the file in the memory card to the file in the
externally-connected CDR drive, etc. or delete all the files in the memory card.
1.7.6.3 Print Ruled Papers
You can print ruled lines on A4 plain paper for use of a sheet of notebook or a letter by
operating according to the instructions displayed on the LCD. Ten types of ruled lines
are available.
1.7.6.4 Coloring Book (Only Epson Artisan 800/Epson Stylus Photo
PX800FW/TX800FW)
Scans the document on the document table, and traces the outline
automatically, and prints the outline as a coloring sheet. As the auto outline
tracing, three types of setting are available; “ People” , “ Scenery” and “ Line
Drawing”.
PRODUCT DESCRIPTION Specification for Each Function 46
Function
Specification
FAX forwarding
N/A
Block junk faxes
N/A
Block no-ID calls
N/A
Poll to receive
Available
Function
Specification
ECM
On/Off
V.34
On/Off
Region
Depends on destination
JBIG
N/A
Function
Specification
External telephone
Jack:
Available
Handset:
N/A
Hook detect:
Available
Manual send:
Available
Manual receive: Available
Function
Specification
Power save mode
Available
Receive and print during power off
N/A
Copy during faxing
N/A
Scan during faxing
N/A
Save received data during power off
N/A
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C H A P T E R
2
OPERATING PRINCIPLES
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
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2.1 Overview
This section describes the operating principles of the Printer Mechanism of Epson
Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson
Stylus Photo PX700W/TX700W.
2.1.1 Printer Mechanism
The following describes the mechanism, motors and sensors that construct the printer.
2.1.2 Printhead
Printing method : On demand inkjet (F6-Shrink head)
Nozzle
Color
Bk, C, M, Y, Lc, Lm (6 colors)
Nozzle
1,080 nozzle (Each color 180 nozzle x 6 lines)
Nozzle pitch
0.141 mm for each line (1/180 inch)
The nozzle layout as seen from behind the printhead is shown below.
EJ Roller
PF Roller
EJ Cover Open
(Plunger)
PF Motor
PF Encoder
CDR Tray
Intermediate
Roller
PW Sensor
Carriage Assy
CR Encoder
Printhead
EJ Frame Assy
Carriage Shaft
PE Sensor
Cover Open
Sensor
(1) (2)
(3)
Pick-up
Roller
LD Roller
(1) CDR Tray
Sensor
(2) Photo Tray
Sensor
(3) Duplex Unit
Carriage movement direction
Figure 2-2. Nozzle Layout
Cartridge
Box Unit
Ink System CR Motor Decompression
Motor
Sensor
A#180
A#179
A#178
A#3
A#2
A#1
Paper feed direction
B#180
D#180
F#180
B#179
C#179
D#179
E#179
F#179
B#178
C#178
D#178
E#178
F#178
B#3
D#3
F#3
B#2
B#1
C#3
C#2
C#1
D#2
D#1
E#3
E#2
E#1
F#2
F#1
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
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Overview
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Figure 2-1. Printer Mechanism Block Diagram
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
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2.1.3 Motors & Sensors
The following describes the motors and sensors.
Table 2-1. Motors & Sensors (Printer)
Figure 2-3. Motors & Sensors (Printer)
� � �
�
�
� �
�
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See “ 3.2.1 Motor and Sensor Troubleshooting ” (p.55) for the each
motor and sensor specification.
Name
Motors & Sensors name
#
Printhead
---
Carriage mechanism
CR Motor
A
CR Encoder
1
PW Sensor
2
Paper feeding mechanism
PF Motor
B
PF Encoder
3
PE Sensor
4
CDR Tray Sensor
5
EJ Cover Open (Plunger)
6
Photo Tray Sensor
7
Ink Supply mechanism
Decompression Motor
C
Duplex Printing mechanism
Duplex Unit Sensor
8
5
1
Printhead
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
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Table 2-2. Motors & Sensors (Scanner)
Name
Motors & Sensors name
#
Scanner Carriage Unit
---
Open/close detection
mechanism
Cover Open Sensor
9
Drive section of Scanner
Carriage mechanism
Scanner Motor
D
Scanner CR Encoder
10
Table 2-3. Motors & Sensors (ADF)
Name
Motors & Sensors name
#
Paper feeding mechanism
ADF Motor
E
ADF DOC Sensor
11
ADF PE Sensor
12
Figure 2-4. Motors & Sensors (Scanner)
Figure 2-5. Motors & Sensors (ADF)
10
Scanner Carriage Unit
11
12
� � �
�
�
� �
�
� �
See “ 3.2.1 Motor and Sensor Troubleshooting ” (p.55) for the each
motor and sensor specification.
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
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2.1.4 PG setting
Following is the PG setting for Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W.
Figure 2-6. PG positions/Cam
PG
PG (+)
PG (Typ)
PG (-)
PG (++)
Type
Pos.1
→
Pos.2
→
Pos.3
→
Pos.4
PG (-)
PG (Typ)
PG (+)
PG (++)
PG measurement (mm)
1.2
1.7
2.35
5.8
Position name
Home position
Normal position
PG large position
PG max position
Description
Printing
EPSON brand paper
Plain paper printing
Avoiding friction of PG (-)
Envelope printing
Avoiding friction of PG (Typ)
CD/DVD
Not printing
Capping
Wiping
Ready position after
initialization
AID
Capping
Capping
Capping
EJ release
Rotating direction for PF Motor
Clockwise
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
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2.1.5 Printer Initialization
There are four kinds of initialization method, and the following explains each
initialization
1. Hardware initialization
This printer is initialized when turning the printer power on, or printer recognized
the cold-reset command (remote RS command).
When printer is initialized, the following actions are performed.
(a) Initializes printer mechanism
(b) Clears input data buffer
(c) Clears print buffer
(d) Sets default values
2. Operator initialization
Initialization when resetting the USB software, and the following are performed
(a) Clears input data buffer
(b) Clears print buffer
(c) Sets default values
3. Software initialization
The ESC@ command also initialize the printer.
When printer is initialized, the following actions are performed.
(a) Clears print buffer
(b) Sets default values
4. IEEE 1284.4 “ rs” command initialization
The printer recognized the IEEE 1284.4 “ rs” command. When
printer is initialized, the following action is performed.
Initialization when an error occurs.
(a) Initializes printer mechanism
(b) Clears input data buffer
(c) Clears print buffer
(d) Sets default values
Initialization in normal operation
(a) Clears input data buffer
(b) Clears print buffer
(c) Sets default values
OPERATING PRINCIPLES Overview 52
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C H A P T E R
3
TROUBLESHOOTING
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
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3.1 Overview
This chapter describes how to solve problems.
3.1.1 Specified Tools
This printer does not require any specified tools for troubleshooting.
3.1.2 Preliminary Checks
Before starting troubleshooting, be sure to verify that the following conditions
are all met:
The power supply voltage must be within the specification limits. (Measure the
voltage at the wall socket.)
The power code must be free from damage, short circuit or breakage, or miswiring
in the power code.
The printer must be grounded properly.
The printer should not be located in a place where it can be exposed to too high or
low temperature, too high or low humidity, or abrupt temperature change.
The printer should not be located near waterworks, near humidifiers, near heaters
or near flames, in a dusty atmosphere or in a place where the printer can be
exposed to blast from an air conditioner.
The printer should not be located in a place where volatile or inflammable gases
are produced.
The printer should not be located in a place where it can be exposed to direct rays
of the sun.
The printer must be placed on a strong and steady level table (without an
inclination larger than five degrees).
Any vibrating equipment must not be placed on or under the printer.
The paper used must conform to the specification.
There is no error in handling of the printer.
Check the inside of the printer, and remove foreign matters if any, such as paper
clips, staples, bits of paper, paper dust or toner.
Clean the inside of the printer and the rubber rolls.
Disassembly and reassembly of parts is often required when
identifying the causes of problems. The parts should be
disassembled and re-assembled correctly while referring to
“ DISASSEMBLY/ASSEMBLY” (p.93) so that the operation
and status of each check item can be correctly verified.
Some individual part and units may require adjustment once
they are removed or replaced. If removing or replacing parts
which have specific instructions for adjustment included in
“ DISASSEMBLY/ASSEMBLY” (p.93), be sure to make these
adjustments after repairing the problem location.
Be careful to avoid electric shocks when checking the electrical
circuit boards while the power is turned on.
Touching an FET, transistor or heat sink with one hand while
touching a metal part of the mechanism with the other hand
could result in an electric shock, so carefully avoid this.
After initial filling of ink has been repeated several times,
immediate moving or tilting of the printer could result in
leaking of ink that has not been completely absorbed by the
Waste Ink Pad. When initial filling of ink has been repeated
several times, check the ink remaining in the tip of the Waste
Ink Tube and the waste ink not absorbed by the Waste Ink Pad
before moving the printer.
� � � �
� � �
� � �
�
�
� �
�
� �
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
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TROUBLESHOOTING Overview 54
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3.2 Troubleshooting
3.2.1 Motor and Sensor Troubleshooting
Motors
The resistance values for the CR motor and the PF motor are given below, however, the values cannot be used to check the motors status since they are DC motor and the resistance
between the electric poles varies. Visually check the motors for abnormal operation and if it is hard to judge, replace the motor.
Table 3-1. Motor resistance and check point
Motor
Motor Type
Check point
Resistance
CR motor
DC motor with brush
Main Board: Pin1-Pin2 of CN21
19.7 ± 10 %
PF motor
Main Board: Pin1-Pin2 of CN22
19.7 ± 10 %
Decompression motor
Main Board: Pin1-Pin2 of CN24
88 ± 15 %
Scanner motor
Main Board: Pin1-Pin2 of CN49
(TBD) ± 10 %
ADF motor
4-phase, 96-pole PM stepping motor
Main Board: Pin1-Pin3, Pin2-Pin4 of CN25
28.0 ± 7 %/phase (25 oC)
Sensors
Table 3-2. Sensor check point
Sensor name
Check point
Signal level
Switch mode
PE Sensor
(Transmissive photo interrupter)
Main Board: Pin1-Pin2 of CN9
Less than 0.4 V
No paper
More than 2.4 V
Detects the paper
Scanner Cover Open Sensor (1)
(GMR sensor)
Main Board: Pin1-Pin2 of CN10
Less than 0.4 V
Scanner Open
More than 2.4 V
Scanner Closed
Scanner Cover Open Sensor (2)
(GMR sensor)
Main Board: Pin2-Pin4 of CN10
Less than 0.4 V
Carriage: at HP
More than 2.4 V
Carriage: at the origin position (where the carriage touches the right frame)
PW Sensor
(Reflective photo interrupter)
Main Board: Pin1-Pin3 of CN6
0 V (for reference only)
No paper
3.3 V (for reference only)
Detects the paper
Duplex Unit Sensor
(Mechanical contact points)
Main Board: Pin1-Pin2 of CN13
Less than 0.4 V
Duplex Unit attached
More than 2.4 V
No Duplex Unit
CDR Tray Sensor
(Mechanical contact points)
Main Board: Pin1-Pin2 of CN14
Less than 0.4 V
Detects CDR Tray
More than 2.4 V
No CDR Tray
Photo Tray Sensor
(Mechanical contact points)
Main Board: Pin1-Pin2 of CN12
Less than 0.4 V
Photo Tray in use
More than 2.4 V
Photo Tray retracted
EJ Cover Open Sensor
(Electromagnetic plunger)
Main Board: Pin1-Pin2 of CN19
Conducting
Hold
Breaking
Open
� � �
�
�
� �
�
� �
For the position of each sensor/motor, see 2.1.3 " Motors & Sensors "
(p.49).
TROUBLESHOOTING Troubleshooting 55
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3.3 Troubleshooting by Error Message
This sections explains about errors during each sequence/operation (power-on, paper feeding, ink sucking or the like), error/warning messages displayed on the LCD and their error
causes.
3.3.1 Error Message List
The following table lists the error messages displayed on the LCD with their possible cause and reference page for troubleshooting. If the error or warning indication is not found in
the table below, refer to the Users Guide and the displayed instructions, and carry out appropriate troubleshooting.
Table 3-3. Error Indications and Fault Occurrence Causes
Error Name
LCD Message
Error Cause
Reference
Fatal error
(printer mechanism)
A printer error has occurred. Turn off the printer and turn it on again. See your
documentation.
Mechanical trouble occurred.
Table 3-4. (p58)
Fatal error
(paper jam)
It is likely that a paper jam has occurred in the printer. Turn off the printer, then
open the scanner unit and remove the paper. See your documentation.
Fatal error
(Scanner)
A scanner error has occurred. See your documentation.
Maintenance request
(waste ink over flow)
The printer's ink pads are at the end of their service life. Please contact Epson
support.
The waste ink counter exceeds to capacity.
Table 3-5. (p64)
Paper jam error
Paper jam. Open the scanner unit. Remove the jammed paper, close the scanner
unit, then press the [Start] button.
Paper remained in the paper path after paper ejection.
Table 3-6. (p64)
Double feed error
Multi-page feed error. Remove and reload the paper, then press the [Start]
button.
Double feeding occurred during double sided printing.
Table 3-7. (p65)
Paper out error
Paper out or paper jam in the main tray, or the paper size is incorrect. Check the
paper size settings or clear the jam and press the [Start] button.
Failure to load paper to print.
Table 3-8. (p66)
Ink end error
You need to replace the following ink cartridge(s).
Ink is out in some I/C.
Table 3-9. (p67)
No ink cartridge error
Install the following ink cartridge(s).
I/C was not set.
Incorrect ink cartridge
Cannot recognize the following ink cartridge(s). Install them correctly.
Incorrect I/C was set.
Head cleaning
(Ink low error)
Replace the following ink cartridge(s) before cleaning the print head.
Head cleaning was attempted in the Ink low status.
Scanner open error
The scanner unit is open.
When replacing ink cartridge(s), close the scanner unit after replacing the
cartridge(s).
Scanner Unit was opened during printing.
Table 3-10. (p67)
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Table 3-3. Error Indications and Fault Occurrence Causes
Error Name
LCD Message
Error Cause
Reference
Photo tray error
The paper cassette is not set correctly. Check for any objects in the cassette or
blocking the cassette path and insert it correctly. Then press the [Start] button.
• Photo Tray cannot operate.
• Cassette was not set.
Table 3-11. (p68)
Incorrect CD size error
You can only print on 8 cm CD/DVDs by using a computer. Set a 12 cm CD/
DVD.
One of the CD/DVD media other than 12 cm was set.
Table 3-12. (p68)
Remaining maintenance media
error
Remove the CD/DVD from the tray to carry out maintenance, then press the
[CD tray] button.
A medium on the CD/DVD tray was detected during
cleaning or the like.
Table 3-13. (p69)
ADF paper jam error
Paper jam in the automatic document feeder.
Remove the jammed paper.
Paper jam occurred in the ADF Unit.
Table 3-14. (p69)
Duplex Unit related error
---
• Duplex Unit cannot be detected.
• Paper jam occurred in the Duplex Unit.
" 3.5 Troubleshooting
Duplex Unit
Problems " (p.78)
Network related error
---
A network related error occurred.
" 3.6 Network
Troubleshooting "
(p.79)
FAX error (Epson Artisan 800/
Epson Stylus Photo PX800FW/
TX800FW/Epson Artisan 700/
Epson Stylus Photo PX700W/
TX700W)
---
A FAX error occurred.
" 3.7 FAX
Troubleshooting
(Epson Artisan 800/
Epson Stylus Photo
PX800FW/
TX800FW only) "
(p.81)
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3.3.2 Troubleshooting by Error Message
The following tables provide troubleshooting procedures. Confirm the error message displayed on the LCD, and verify it in the following list for the corresponding troubleshooting
remedy. If some parts need to be replaced or repaired, make sure to follow the procedure given in Chapter 4 “ DISASSEMBLY/ASSEMBLY” .
Table 3-4. Check point for Fatal error according to each phenomenon (Printer Mechanism)
Occurrence
Timing
Symptoms
Failed Part /
Part Name
Check Point
Remedy
Reference
At power-on
The CR Motor does not
operate at all.
CR Motor
1. Is the CR Motor cable properly connected to CN21
connector on the Main Board?
1. Connect the CR Motor cable
correctly to CN21 connector on
the Main Board.
4.2.3.2 " Main Board /
Grounding Plate M/B "
(p.117)
2. Is the CR Motor cable damaged?
2. Replace the CR Motor with a
new one.
4.2.4.15 " CR Motor "
(p.152)
3. Does the CR Motor operate normally?
3. Replace the CR Motor with a
new one.
The Carriage Unit hits
against the right side of the
Main Frame.
CR Encoder
1. Is the CR Encoder damaged?
1. Replace the CR Encoder with a
new one.
4.2.4.16 " Carriage Unit "
(p.154)
2. Is the FFC correctly connected to the connector on the
CR Encoder?
2. Connect the Head FFC correctly.
CR Scale
1. Is the CR Scale properly centered in the slit of the CR
Encoder?
1. Install the CR Scale correctly.
4.2.4.2 " CR Scale "
(p.129)
2. Is the CR Scale surface clean?
2. Wipe any dirt off the surface of
the CR Scale. When the
contamination is severe, replace
the CR Scale with a new one.
3. Is the CR Scale damaged?
3. Replace the CR Scale with a new
one.
4. Is the CR Scale correctly installed?
4. Install the CR Scale and the
torsion spring correctly.
The Carriage Unit hits
against the Upper Paper
Guide.
Upper Paper Guide
1. Is the Upper Paper Guide correctly installed?
1. Install the Upper Paper Guide
correctly.
4.2.4.19 " Upper Paper
Guide L/R / PE Sensor "
(p.161)
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Table 3-4. Check point for Fatal error according to each phenomenon (Printer Mechanism)
Occurrence
Timing
Symptoms
Failed Part /
Part Name
Check Point
Remedy
Reference
At power-on
The Carriage Unit
movement is too slow.
Carriage Shaft
1. Is the Carriage Shaft free from dirt, and adequately
lubricated?
1. Clean the Carriage Shaft and
lubricate it as specified.
4.2.4.16 " Carriage Unit "
(p.154)
CR Guide Plate
1. Is the CR Guide Plate free from dirt, and adequately
lubricated?
1. Clean the CR Guide Plate and
lubricate it as specified.
4.2.4.20 " Waste Ink Tray
Assy " (p.163)
Ink Tube
1. Is the Ink Tube correctly routed?
1. Route the Ink Tube correctly.
4.2.4.5 " Ink Supply IC
Holder Assy " (p.133)
Head FFC
1. Is the Head FFC correctly routed?
1. Route the Head FFC correctly.
4.4 " Routing FFC/cables "
(p.202)
---
1. Is the Carriage path contaminated with foreign material
(slip of paper)?
1. Remove any foreign material
from Carriage path.
---
The Carriage Unit makes
abnormal noise during
operation (Slipping of CR
Timing belt)
CR Timing Belt,
Timing Driven
Pulley Assy
1. Is the CR Timing Belt correctly installed to Timing
Driven Pulley Assy?
1. Install the Timing Driven Pulley
Assy to CR Timing Belt
correctly.
4.2.4.16 " Carriage Unit "
(p.154)
2. Is the CR Timing Belt correctly installed to the Pinion
Gear of the CR Motor?
2. Install CR Timing Belt correctly.
CR Timing Belt,
Driven Pulley Assy
1. Is tension of the CR Timing Belt appropriate?
1. Reassemble the CR Timing Belt
and check the tension of the CR
Timing Belt again. If the tension
is still not appropriate, replace
the Printer Mechanism.
•
4.2.4.16 " Carriage Unit "
(p.154)
•
5.3.2 " CR Timing Belt
Tension Adjustment "
(p.240)
PF Motor does not operate
at all.
PF Motor
1. Is the PF Motor cable properly connected to CN22
connector on the Main Board?
1. Connect the PF Motor cable
correctly to CN22 connector on
the Main Board.
4.2.3.2 " Main Board /
Grounding Plate M/B "
(p.117)
2. Is the PF Motor cable damaged?
2. Replace the PF Motor with a new
one.
4.2.4.14 " PF Motor "
(p.150)
3. Does the PF Motor operate normally?
3. Replace the PF Motor with a new
one.
CR lock is not released and
a fatal error occurs
Main Board
1. Check if the firmware is the latest.
1. Update the firmware to the latest.
---
Ink System
1. Check if the CR lock lever moves smoothly.
1. Replace the Ink System with a
new one.
4.2.4.6 " Ink System "
(p.135)
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Table 3-4. Check point for Fatal error according to each phenomenon (Printer Mechanism)
Occurrence
Timing
Symptoms
Failed Part /
Part Name
Check Point
Remedy
Reference
At power-on
Cap does not move up or
down and the Carriage Unit
cannot move out of the
home position.
Ink System
1. Check if the Ink System is installed evenly
(horizontally).
1. Re-install the Ink System with
the cap section horizontally.
4.2.4.6 " Ink System "
(p.135)
2. Check if the cap section of the Ink System works
smoothly.
2. Replace the Ink System with a
new one.
The PF Roller makes a
quick turn and then the
error occurs.
PF Encoder
1. Is the PF Encoder FFC correctly connected to CN8
connector on the Main Board and the connector on the
PF Encoder?
1. Connect the PF Encoder FFC
correctly to CN8 connector on
the Main Board.
4.2.3.2 " Main Board /
Grounding Plate M/B "
(p.117)
2. Is the PF Encoder correctly installed?
2. Install the PF Encoder correctly.
---
3. Is the PF Encoder damaged?
3. Replace the printer mechanism
with a new one.
PF Scale
1. Is the PF Scale surface clean?
1. Wipe any dirt off the surface of
the PF Scale. When the
contamination is severe, replace
the printer mechanism with a
new one.
---
2. Is the PF Scale damaged?
2. Replace the printer mechanism
with a new one.
The PF Motor makes
abnormal noise during
operation (Slipping of PF
Timing Belt)
PF Timing Belt, PF
Tensioner
1. Is the PF Timing Belt damaged?
1. Replace the printer mechanism
with a new one.
•
4.2.4.14 " PF Motor "
(p.150)
•
5.3.3 " PF Timing Belt
Tension Adjustment "
(p.241)
2. Is the PF Timing Belt correctly installed to the PF
Tensioner?
2. Install the PF Timing Belt to the
PF Tensioner correctly.
3. Is the PF Timing Belt correctly installed to the PF
Motor?
3. Install the PF Timing Belt
correctly.
4. Is tension of the PF Timing Belt appropriate?
4. Reassemble PF Timing Belt if
the tension is not enough and
check the tension of the PF
Timing Belt again. If the tension
is still not appropriate, replace
the Printer Mechanism.
The Carriage Unit hits the
Changing Lever when it
moves to the 0 digit side.
Paper Guide Front
Assy
1. Does the Changing Lever correctly move?
1. Replace the Paper Guide Front
Assy with a new one.
4.2.4.20 " Waste Ink Tray
Assy " (p.163)
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Table 3-4. Check point for Fatal error according to each phenomenon (Printer Mechanism)
Occurrence
Timing
Symptoms
Failed Part /
Part Name
Check Point
Remedy
Reference
At power-on
The error occurs at poweron before carrying out the
initial ink charge.
PW Sensor
1. Is the CR Encoder FFC correctly connected to CN6
connector on the Main Board?
1. Connect the CR Encoder FFC
correctly to CN6 on the Main
Board.
4.2.3.2 " Main Board /
Grounding Plate M/B "
(p.117)
2. Is the CR Encoder damaged?
2. Replace the Head FFC with a
new one.
4.2.4.16 " Carriage Unit "
(p.154)
3. Is the PW Sensor damaged?
3. Replace the Carriage Unit with a
new one.
The error occurs after
cleaning.
Ink System
1. Is the AID Cable correctly connected to the connector on
the SUB Board?
1. Connect the AID Cable correctly
to connector on the SUB Board.
4.2.4.6 " Ink System "
(p.135)
2. Is the AID Cable damaged?
2. Replace the Ink System with a
new one.
3. Is the AID Cable correctly routed?
3. Route the AID Cable correctly.
SUB Board (AID)
1. Is the FFC connecting the SUB Board to CN7 on the
Main Board connected correctly?
1. Connect the FFC correctly.
4.2.3.2 " Main Board /
Grounding Plate M/B "
(p.117)
2. Is the FFC connecting the SUB Board to CN7 on the
Main Board damaged?
2. Replace the FFC with a new one.•
4.2.3.5 " Card Slot Assy "
(p.123)
•
4.3.2.3 " Card Slot Assy
(Artisan 700/PX700W/
TX700W) " (p.199)
3. Is SUB Board damaged?
3. Replace the Card Slot Assy with
a new one.
• At power-on
• During CDR
printing
EJ Frame Assy does not
move.
EJ Frame Assy
1. Is EJ Frame Assy correctly installed?
1. Install the EJ Frame Assy
correctly.
4.2.4.13 " EJ Frame Assy /
EJ Release Frame Assy R/
EJ Release Frame Assy L "
(p.147)
2. Is the path of the EJ Frame Assy contaminated with
foreign material (slip of paper)?
2. Remove any foreign material for
EJ Frame path.
3. Is the EJ Frame Assy adequately lubricated?
3. Lubricate the EJ Frame Assy as
specified.
Fixing Plate R
1. Check if the Fixing Plate R works correctly in
conjunction with the PG cam.
1. Properly lubricate the slider
section to the frame.
6.1.3 " Lubrication " (p.249)
Front Paper Guide
Assy
1. Check the lubrication status of EJ release trigger.
1. Wipe off the grease once, and
lubricate the part with the
specified amount of grease.
6.1.3 " Lubrication " (p.249)
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Table 3-4. Check point for Fatal error according to each phenomenon (Printer Mechanism)
Occurrence
Timing
Symptoms
Failed Part /
Part Name
Check Point
Remedy
Reference
• At power-on
• During CDR
printing
EJ Frame Assy does not
move.
APG Assy
1. Check if the spur gears of the APG Assy are correctly
attached with their phases aligned.
1. Align the phases and install the
spur gears correctly.
•
4.2.4.15 " CR Motor "
(p.152)
•
4.2.4.16 " Carriage Unit "
(p.154)
PF Scale
1. Check if there is dirt or foreign material attached on the
PF Scale.
1. Clean the PF Scale. If not
improved much, replace the
printer mechanism with a new
one.
---
CDR Tray is not retracted.
CDR Tray Assy
1. Are the dowels of the arms of the CDR Tray Assy
correctly attached with the grooves of the CDR Guide/
Lower Paper Guide Assy?
1. Install the CDR Tray Assy
correctly.
4.2.4.8 " CDR Tray Assy "
(p.140)
2. Check if the CDR Tray Assy or the arms of the CDR
Tray Assy warps.
2. Replace the CDR Tray Assy with
a new one.
Spur Gear
1. Is the Spur Gear correctly installed?
1. Install the Spur Gear correctly.
CDR Guide Base
Assy
1. Check the lubrication status of CDR Guide Base Assy.
1. Wipe off the grease once, and
lubricate the part with the
specified amount of grease.
6.1.3 " Lubrication " (p.249)
The error occurs when PF
Motor is still operating after
CDR Tray was retracted.
CDR Tray Sensor
1. Is the CDR Tray Sensor cable properly connected to
CN14 connector on the Main Board?
1. Connect the CDR Tray Sensor
cable to CN14 on the Main
Board.
4.2.3.2 " Main Board /
Grounding Plate M/B "
(p.117)
2. Is the CDR Tray Sensor cable damaged?
2. Replace the printer mechanism
with a new one.
4.2.4.8 " CDR Tray Assy "
(p.140)
3. Is the CDR Tray Sensor damaged?
3. Replace the printer mechanism
with a new one.
• At power-on
• Changing PG
position
The error occurs when the
platen gap is automatically
changed.
APG Assy
1. Are the phases of the Spur Gears of the APG Assy
correct?
1. Align the phases and install the
spur gears correctly.
•
4.2.4.15 " CR Motor "
(p.152)
•
4.2.4.16 " Carriage Unit "
(p.154)
• Before
printing
• Cleaning
The error occurs before
printing or cleaning.
Print Head
1. Is the Print Head damaged?
1. Replace the Print Head with a
new one.
4.2.4.1 " Printhead " (p.124)
Head FFC
1. Is the Head FFC correctly connected to CN1, CN2, CN3
and CN4 on the Main Board?
1. Replace the Head FFC with a
new one.
2. Is the Head FC damaged?
2. Replace the Head FFC with a
new one.
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Table 3-4. Check point for Fatal error according to each phenomenon (Printer Mechanism)
Occurrence
Timing
Symptoms
Failed Part /
Part Name
Check Point
Remedy
Reference
---
Others
Main Board
1. Is the Main Board damaged?
1. Replace the Main Board with a
new one.
4.2.3.2 " Main Board /
Grounding Plate M/B "
(p.117)
---
1. Check if the CR Stopper is blocking the printer
operation because it has fallen into the mechanism.
CR Stopper
1. Remove the CR Stopper.
•
4.1.3 " Work Completion
Check " (p.95)
•
4.2.2.5 " Upper Housing "
(p.107)
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Table 3-5. Check point for Fatal error according to each phenomenon (Scanner)
Occurrence
Timing
Symptoms
Failed Part /
Part Name
Check Point
Remedy
Reference
At power-on
The Scanner Unit does not
initialize at power-on.
Scanner Motor
1. Is the Scanner Motor cable properly connected to CN49
connector on the Main Board?
1. Connect the Scanner Motor cable
correctly to CN49 connector on
the Main Board.
4.2.5.2 " Scanner Motor
Unit " (p.168)
2. Is the coil resistance of the Scanner Motor TBD
Check with the tester. (See Table 3-1)
2. Replace the Scanner Motor cable
with a new one.
3. Is the Scanner Motor Cable damaged?
3. Replace the Scanner Motor cable
with a new one.
Scanner CR
Encoder
1. Is the Scanner CR Encoder FFC properly connected to
CN49 connector on the Main Board?
1. Connect the Scanner CR Encoder
FFC correctly to CN49 connector
on the Main Board.
4.2.5.4 " Scanner CR
Encoder Board " (p.172)
2. Is the Scanner CR Encoder FFC damaged?
2. Replace the Scanner CR Encoder
FFC with a new one.
Scanner Carriage
FFC
1. Is the Scanner Carriage FFC properly connected to
CN41 connector on the Main Board?
1. Connect the Scanner Carriage
FFC correctly to CN41 connector
on the Main Board.
4.2.5.3 " Scanner Carriage
Unit " (p.169)
2. Is the Scanner Carriage FFC damaged?
2. Replace the Scanner Carriage
FFC with a new one.
Scanner Carriage
Unit
1. Is the Scanner Carriage Unit damaged?
1. Replace the Scanner Carriage
FFC with a new one.
Table 3-6. Check point for the Maintenance request according to each phenomenon
Occurrence
Timing
Symptoms
Failed Part /
Part Name
Check Point
Remedy
Reference
Any time
The Maintenance error is
displayed.
Waste Ink Tray
Assy/
Lower Paper Guide
Waste Ink Pad
Assy
---
Replace Waste Ink Tray Assy or/and
Lower Paper Guide Waste Ink Pad
Assy and reset the waste ink
counter.
•
4.2.4.20 " Waste Ink Tray
Assy " (p.163)
•
4.2.4.21 " Lower Paper
Guide Waste Ink Pad
Assy " (p.165)
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Table 3-7. Check point for Paper jam error according to each phenomenon
Occurrence
Timing
Symptoms
Failed Part /
Part Name
Check Point
Remedy
Reference
Any time
Paper feeding operation is
performed normally, but the
paper is not fed inside the
printer.
Rear Paper Guide
Assy
1. Is Rear Paper Guide Assy correctly installed?
1. Install the Rear Paper Guide
Assy correctly.
4.2.4.9 " LD Roller " (p.142)
Lower ASF Paper
Guide Assy
1. Is Lower ASF Paper Guide Assy correctly Assy
installed?
1. Install the Lower ASF Paper
Guide Assy correctly.
4.2.4.7 " Lower ASF Paper
Guide Assy " (p.138)
2. Is the intermediate roller shaft correctly installed?
2. Install the intermediate roller
shaft correctly.
3. Is the surface of intermediate roller contaminated with
micro pearl paper dust or greasy dirt?
3. Clean the intermediate roller.
4. Does the flap of the Lower ASF Paper Guide Assy come
off?
4. Install the flap of the Lower ASF
Paper Guide correctly.
LD Roller
1. Is LD Roller shaft correctly installed?
1. Install the LD Roller shaft
correctly.
4.2.4.9 " LD Roller " (p.142)
2. Is the surface of LD Roller contaminated with micro
pearl paper dust or greasy dirt?
2. Clean the LD Roller.
Paper Guide Top
Assy
1. Is the Paper Guide Top Assy correctly installed?
1. Install the Paper Guide Top Assy
correctly.
4.2.2.13 " Paper Guide Top
Assy " (p.115)
Upper Paper Guide
L/R Assy
1. Is the Upper Paper Guide L/R Assy correctly installed?
1. Install the Upper Paper Guide L/
R Assy correctly.
4.2.4.19 " Upper Paper
Guide L/R / PE Sensor "
(p.161)
Multiple sheets of paper are
always fed at one time.
Cassette Unit
1. Is the Cassette Cork damaged or worn?
1. Replace the Cassette Cork with a
new one.
4.2.2.12 " Cassette Unit "
(p.114)
2. Is the rear end of the Cassette Assy damaged?
2. Replace the Cassette Unit with a
new one.
Sub Transmission
Cam Holder
1. Is the Sub Transmission Cam Holder correctly installed?
1. Install the Sub Transmission
Cam Holder correctly.
4.2.4.19 " Upper Paper
Guide L/R / PE Sensor "
(p.161)
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Table 3-7. Check point for Paper jam error according to each phenomenon
Occurrence
Timing
Symptoms
Failed Part /
Part Name
Check Point
Remedy
Reference
Any time
Leading edge of paper does
not go through between the
EJ Roller and the Star
Wheels.
EJ Frame Assy
1. Is the Star Wheel Roller Holder disengaged?
1. Install the Star Wheel Holder
correctly.
4.2.4.13 " EJ Frame Assy /
EJ Release Frame Assy R/
EJ Release Frame Assy L "
(p.147)
2. Is the EJ Frame Assy correctly installed?
2. Install the EJ Frame Assy
correctly.
3. Is there any abnormality on the drive section of EJ
Frame Assy?
3. Assemble the EJ Frame Assy
correctly.
4. Is the EJ Frame Assy deformed protruding downward?
4. Replace the EJ Frame Assy with
a new one.
Feeding is unstable, and
paper jam error occurs.
Upper Paper Guide
L/R Assy
1. Check if the torsion springs; two kinds securing the
Upper Paper Guide L/R Assy, are correctly installed.
1. Install the torsion springs
securing the Upper Paper Guide
L/R Assy correctly.
4.2.4.19 " Upper Paper
Guide L/R / PE Sensor "
(p.161)
2. Check if the attachment direction of the roller of Upper
Paper Guide R Assy is correct.
2. Install the roller of Upper Paper
Guide R Assy correctly.
Table 3-8. Check point for the Paper Out Error according to each phenomenon
Occurrence
Timing
Symptoms
Failed Part /
Part Name
Check Point
Remedy
Reference
Any time
The LD Roller rotates
normally, but paper is not
fed.
LD Roller
1. Is the surface of LD Roller contaminated with micro
pearl paper dust or greasy dirt?
1. Clean the LD Roller.
4.2.4.9 " LD Roller " (p.142)
The intermediate roller
rotates normally, but paper
is not fed.
Intermediate roller
1. Is the surface of intermediate roller contaminated with
micro pearl paper dust or greasy dirt?
1. Clean the intermediate roller.
4.2.4.7 " Lower ASF Paper
Guide Assy " (p.138)
The Pick-up Roller rotates
normally, but the paper is
not fed into the printer.
Pick-up Assy
1. Is the surface of Pick-up Rollers contaminated with
micro pearl paper dust or greasy dirt?
1. Clean the Pick-up Roller.
4.2.4.10 " Pick-up Roller "
(p.143)
The PF Motor drive force is
not transmitted to the LD
Roller.
Frame Assy L
1. Is the clutch of the Frame Assy L damaged?
1. Replace the printer mechanism
with a new one.
4.2.4.13 " EJ Frame Assy /
EJ Release Frame Assy R/
EJ Release Frame Assy L "
(p.147)
The PF Motor drive force is
not transmitted to the Pickup Roller.
Frame Assy R
1. Is the clutch of the Frame Assy R damaged?
1. Replace the printer mechanism
with a new one.
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Table 3-8. Check point for the Paper Out Error according to each phenomenon
Occurrence
Timing
Symptoms
Failed Part /
Part Name
Check Point
Remedy
Reference
Any time
Paper is ejected just after
paper is fed.
PE Sensor
1. Is the connector cable of the PE Sensor properly
connected to CN9 connector on the Main Board?
1. Connect the connector cable of
the PE Sensor correctly to CN9
connector on the Main Board.
4.2.4.19 " Upper Paper
Guide L/R / PE Sensor "
(p.161)
2. Is the PE Sensor damaged?
2. Replace Front Paper Guide Assy
with a new one.
Upper Paper Guide
R
1. Is the lumiler protecting the PE Sensor contaminated?
1. Replace Upper Paper Guide Assy
with a new one.
Table 3-9. Check point for the Ink End Error / No Ink Cartridge Error / Incorrect Ink Cartridge Error according to each phenomenon
Occurrence
Timing
Symptoms
Failed Part /
Part Name
Check Point
Remedy
Reference
At power-on
The error occurs after the
carriage detected the home
position.
Ink Cartridge
1. Is the Memory chip on the Ink Cartridge disconnected or
damaged?
1. Replace the Ink Cartridge with a
new one.
---
CSIC FFC
1. Is the CSIC FFC properly connected to CN5 connector
on the Main Board and the connector on the CSIC Assy?
1. Connect the CSIC FFC correctly.
4.2.4.4 " CSIC Assy "
(p.132)
CSIC Assy
1. Is the CSIC terminal damaged?
1. Replace the CSIC Assy with a
new one.
4.2.4.4 " CSIC Assy "
(p.132)
2. Is the CR contact module damaged?
2. Replace the CSIC Assy with a
new one.
Table 3-10. Check point for the Scanner Open Error according to each phenomenon
Occurrence
Timing
Symptoms
Failed Part /
Part Name
Check Point
Remedy
Reference
Any time
The Printer Cover is closed,
but the cover open error is
displayed.
Scanner Cover
Open Sensor FFC
1. Is the Scanner Cover Open Sensor FFC properly
connected to CN10 connector on the Main Board?
1. Replace the Scanner Unit with a
new one.
•
4.2.5 " Disassembling
Scanner Unit " (p.167)
•
4.3.3 " Disassembling the
Scanner Unit (Artisan
700/PX700W/TX700W)
" (p.200)
2. Is the Scanner Cover Open Sensor FFC damaged?
2. Replace the Scanner Unit with a
new one.
Scanner Cover
Open Sensor
1. Is the Scanner Cover Open Sensor damaged?
1. Replace the Scanner Unit with a
new one.
Carriage Unit
1. Is the Sensor magnet of the Carriage Unit damaged?
1. Replace the Carriage Unit with a
new one.
4.2.5.3 " Scanner Carriage
Unit " (p.169)
Upper Housing
1. Is the Open Sensor magnet of the Upper Housing
damaged?
1. Replace the Upper Housing with
a new one.
4.2.2.5 " Upper Housing "
(p.107)
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Table 3-11. Check point for the Photo Tray Error according to each phenomenon
Occurrence
Timing
Symptoms
Failed Part /
Part Name
Check Point
Remedy
Reference
Any time
Photo Tray does not move
at all.
Cassette
1. Is the Cassette Unit correctly installed?
1. Install Cassette Unit correctly.
4.2.2.12 " Cassette Unit "
(p.114)
2. Is the Cassette Unit damaged?
2. Replace the Cassette Unit with a
new one.
Photo Tray
Sensor
1. Is the Photo Tray Sensor cable properly connected to
CN12 connector on the Main Board?
1. Connect the Photo Tray Sensor
cable correctly to CN12 on the
Main Board.
4.2.3.2 " Main Board /
Grounding Plate M/B "
(p.117)
2. Is Photo Tray Sensor cable damaged?
2. Replace the printer mechanism
with a new one
---
3. Is Photo Tray Sensor damaged?
3. Replace the printer mechanism
with a new one
Table 3-12. Check point for the CD size Error according to each phenomenon
Occurrence
Timing
Symptoms
Failed Part /
Part Name
Check Point
Remedy
Reference
Any time
The error occurs even the
12cm CD/DVD is on the
CDR Tray.
PW Sensor
1. Is the PW Sensor free from ink stain or paper dust?
1. Clean the surface of the PW
Sensor.
4.2.4.16 " Carriage Unit "
(p.154)
2. Is the PW Sensor connector cable properly connected to
the connector of the PW Sensor and CR Encoder board?
2. Connect the PW Sensor
connector cable correctly.
3. Is the PW Sensor connector cable damaged?
3. Replace the Carriage Unit with a
new one.
4. Is the PW Sensor damaged?
4. Replace the Carriage Unit with a
new one.
CDR Tray
1. Is the white marking of the CDR Tray free from ink stain
or paper dust?
1. Clean the marking of the CDR
Tray.
4.2.4.8 " CDR Tray Assy "
(p.140)
2. Is CDR Tray correctly installed?
2. Install the CDR Tray correctly.
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Table 3-13. Check point for the Maintenance Media Error according to each phenomenon
Occurrence
Timing
Symptoms
Failed Part /
Part Name
Check Point
Remedy
Reference
Any time
The error occurs even the
12cm CD/DVD is on the
CDR Tray.
PW Sensor
1. Is the PW Sensor free from ink stain or paper dust?
1. Clean the surface of the PW
Sensor.
4.2.4.16 " Carriage Unit "
(p.154)
2. Is the PW Sensor connector cable properly connected to
the connector of the PW Sensor and CR Encoder board?
2. Connect the PW Sensor
connector cable correctly.
3. Is the PW Sensor connector Cable damaged?
3. Replace the Carriage Unit with a
new one.
4. Is the PW Sensor damaged?
4. Replace the Carriage Unit with a
new one.
CDR Tray
1. Is the white marking of the CDR Tray free from ink stain
or paper dust?
1. Clean the marking of the CDR
Tray.
4.2.4.8 " CDR Tray Assy "
(p.140)
2. Is CDR Tray correctly installed?
2. Install CDR Tray correctly.
Table 3-14. Check point for the ADF Paper Jam Error according to each phenomenon
Occurrence
Timing
Symptoms
Failed Part /
Part Name
Check Point
Remedy
Reference
At power-on
The error displays on the
LCD after initialization at
power-on.
ADF Cover Assy
1. Is the ADF Cover Assy closed?
1. Close the ADF Cover Assy.
4.2.6.2 " ADF Cover Assy/
ADF Cover L " (p.175)
Any time
The sheet is fed in the ADF
Unit, but reading does not
start, the error is displayed
instead.
ADF PE Sensor
1. Is the ADF Sensor Cable properly connected to CN51 on
the Main Board?
1. Connect the ADF sensor cable to
CN51 on the Main Board
correctly.
4.2.3.2 " Main Board /
Grounding Plate M/B "
(p.117)
2. Is the ADF Sensor Cable damaged?
2. Replace the ADF Frame Assy
with a new one.
4.2.6.8 " ADF Frame Unit "
(p.180)
ADF PE Sensor
Lever
1. Is the ADF Sensor Lever deformed?
1. Replace the ADF Frame Assy
with a new one.
4.2.6.8 " ADF Frame Unit "
(p.180)
ADF PF Roller
1. Is the Spur Gear 6.4 correctly installed to ADF PF
Roller?
1. Install the Spur Gear 6.4
correctly.
4.2.6.10 " ADF PF Roller "
(p.183)
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3.4 Troubleshooting without Error Message
3.4.1 Troubleshooting Printer Mechanism Problems
This section provides information for troubleshooting problems of printing mechanisms.
Abnormal Noises
Table 3-15. Troubleshooting Abnormal Noise Problems
Problem
Possible Cause
Check point
Remedy
When feeding Matt paper
or the like, abnormal noise
is generated in the rear left
of the printer.
Engagement of the planet gear in the
rear left of the Base Frame is incorrect.
Check if the noise comes from the planet gear.
Planet gear
Base Frame
Replace the printer mechanism with a new one
Paper feed error
Table 3-16. Troubleshooting Paper Feed Problems
Problem
Possible Cause
Check point
Remedy
Paper is not fed.
Paper Guide Top Assy installation error
Is the Paper Guide Top Assy correctly installed?
Install the Paper Guide Top Assy correctly. (See 4.2.2.13 " Paper
Guide Top Assy " (p.115).)
Contamination or wear of the Pick-up
Roller, intermediate rollers, LD Roller
Is the surface of each Rollers contaminated with micro
pearl paper dust or greasy dirt?
Wipe and clean the rollers with a cleaning sheet.
1. Attach the cleaning sheet to the Cassette Unit with a face
down.
2. Operate a copy without a sheet on the Scanner.
3. Repeat it several times.
Damage or wear of the cork of the
Cassette Unit
Is the Cassette Cork damaged or worn?
Replace the cork of the Cassette Unit with a new one. (See
4.2.2.12 " Cassette Unit " (p.114).)
Abnormal operation of the paper feed
mechanism
Is there any abnormality found in the paper feed
mechanism?
• Install them correctly if there is any abnormality found.
• Remove dust if any.
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Paper ejection error
Carriage error
Table 3-17. Troubleshooting Paper Ejecting Problems
Table 3-18. Troubleshooting Carriage Movement Problems
Problem
Possible Cause
Check point
Remedy
The movements of Carriage
Unit during printing is
abnormal
Something is obstructing the Carriage
movements.
Is there any obstructions on the Carriage path?
Remove the obstructions. (See 4.2.4.16 " Carriage Unit "
(p.154).)
Does the Carriage Unit move smoothly when it is manually
moved?
Clean the Carriage Shaft/CR Guide Plate and lubricate it as
specified. (See 6.1.3 " Lubrication " (p.249).)
Does the Head FFC have an adequate slack and not
interrupting the Carriage movement? Check the FFC status
by manually moving the Carriage Unit from side to side.
Route the Head FFC correctly on the Main Frame. (See 4.2.4.12
" Front Frame " (p.147), 4.4 " Routing FFC/cables " (p.202).)
Is the routing of the Ink Supply Tube Assy correct? Check
it and smoothness by manually moving the Carriage Unit
from side to side to both ends.
Route the Ink Supply Tube Assy. (See 4.2.4.5 " Ink Supply IC
Holder Assy " (p.133).)
Is the CR Guide Plate correctly installed?
Install the CR Guide Plate correctly. (See 4.2.4.20 " Waste Ink
Tray Assy " (p.163).)
Is the PG adjustment appropriate?
Carry out the PG adjustment again. (See 5.3.1 " PG Adjustment
" (p.235).)
Is the tension of the CR Timing Belt appropriate?
Carry out the CR belt tension adjustment. If it is still not
appropriate, replace the Printer mechanism with a new one. (See
5.3.2 " CR Timing Belt Tension Adjustment " (p.240).)
Problem
Possible Cause
Check point
Remedy
Paper get jammed before
being ejected
Paper feed operation failure
Does the PF Roller rotate normally and is the rotational
force transmitted to the EJ Roller correctly?
Install the PF Motor properly and apply proper tension to the PF
Timing Belt. (See 4.2.4.14 " PF Motor " (p.150), 5.3.3 " PF
Timing Belt Tension Adjustment " (p.241).)
EJ Roller operation failure
Does the EJ Roller rotate normally?
EJ Frame operation failure
Does the EJ Frame move normally?
Assemble the drive section of the EJ Frame correctly. (See
4.2.4.13 " EJ Frame Assy / EJ Release Frame Assy R/ EJ
Release Frame Assy L " (p.147).)
The CDR Tray does not
come out.
CDR Tray operation failure
Are the dowels of the arms of the CDR Tray Assy correctly
attached with the grooves of the CDR Guide Base Assy/
Lower Paper Guide Assy?
Install CDR Tray Assy correctly. (See 4.2.4.8 " CDR Tray Assy
" (p.140).)
Paper ejected with the
cover closed.
Electromagnetic plunger failure
Is the Electromagnetic plunger connected correctly to the
Main Board?
Replace the printer mechanism if there is no connection error
found. (See 4.2.3.2 " Main Board / Grounding Plate M/B "
(p.117))
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Print quality problems
Table 3-19. Troubleshooting Print Quality Problems
Problem
Possible Cause
Check point
Remedy
Certain dots are always not
printed correctly
Contamination of the Printhead surface
(dots are missing)
Run a cleaning and make a test print. Repeat it several
times.
Clean the Printhead surface using a cotton-tipped swab.
The capping absorber contacts with the
Printhead surface.
Is the capping absorber deformed or damaged?
Replace the Ink System with a new one. (See 4.2.4.6 " Ink
System " (p.135).)
Head FFC failure
Is the Head FFC damaged?
Check if the Head FFC is damaged. (See 4.2.4.1 " Printhead "
(p.124), 4.2.4.16 " Carriage Unit " (p.154).)
Printhead failure
Run a cleaning and nozzle check. Repeat it several times.
If the cleaning does not solve the problem, replace the Printhead
with a new one. (See 4.2.4.1 " Printhead " (p.124).)
Dots are sometimes missing
Contamination of the Printhead surface
(dots are missing)
Run a cleaning and nozzle check. Repeat it several times.
Clean the Printhead surface using a cotton-tipped swab.
Ink cartridge failure
Replace the ink cartridges with new ones, and run a nozzle
check.
Replace the Ink cartridges with new ones.
Poor connection of the Head FFC
Check the FFC using a tester. Does the result show
abnormality?
Replace the Head FFC with a new one. (See 4.2.4.1 " Printhead "
(p.124), 4.2.4.16 " Carriage Unit " (p.154).)
Printhead failure
Run a cleaning several times, and then run a nozzle check.
If the cleaning does not solve the problem, replace the Printhead
with a new one. (See 4.2.4.1 " Printhead " (p.124).)
Printout is totally abnormal
Poor connection of the Head FFC
Is the FFC securely connected to the boards and Carriage
Unit?
Connect the Head FFC correctly.
Printhead failure
Is the Head FFC securely connected to the Printhead?
If no problem is found in the connection, replace the Printhead
with a new one. (See 4.2.4.1 " Printhead " (p.124).)
Vertical lines are not
straight
Improper Bi-D adjustment
Has the Bi-D adjustment been carried out properly?
Carry out the Bi-D adjustment. (See 5.2 " Adjustment Using
Adjustment Program " (p.219).)
Ink mist is attached on the
paper.
Anti static cloth on the rear frame is
deformed.
Check if the anti static cloth is correctly formed to touch the
paper.
Attach the anti static cloth again so as to let it touch the paper. If
not improved much, replace the printer mechanism with a new
one. (See 4.2.4.18 " Rear Frame " (p.159).)
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Table 3-19. Troubleshooting Print Quality Problems
Problem
Possible Cause
Check point
Remedy
White bands appear on
printouts
Contamination of the Carriage Shaft
Is the Carriage Shaft free from dirt?
Clean the Carriage Shaft surface with a soft dry cloth.
Contamination of the CR Guide Plate
Is the CR Guide Plate free from dirt?
Clean the CR Guide Plate surface with a soft dry cloth.
PF Roller failure
Is the PF Roller free from dirt?
Carefully clean the PF Roller surface with a soft brush.
Is the PF Roller damaged?
Replace the PF Roller with a new one.
(See 4.2.4.1 " Printhead " (p.124).)
Ink cartridge failure
Set new ink cartridges and make a test print. The problem
does not occur?
Replace the Ink cartridges with new ones.
Sliding operation failure of the
Carriage
Is the backside of the Main Frame where the Carriage slides
against adequately lubricated?
Clean the Main Frame and apply G-71 grease as specified.
(See 6.1.3 " Lubrication " (p.249).)
Improper platen gap
Is the platen gap setting correct?
Carry out the PG adjustment.
(See 5.3.1 " PG Adjustment " (p.235).)
Damage of gears
Are the gears of the PF and ASF mechanisms free from
damage or deformation?
Replace the faulty part with a new one.
Due to contamination on the Printhead
surface, ink droplets are fired
diagonally.
Run a cleaning and make a test print. Repeat it several
times.
Clean the Printhead surface using a cotton-tipped swab.
Is the Head Cleaner free from dust or dirt?
Clean the Head Cleaner or replace it with a new one.
(See 4.2.4.6 " Ink System " (p.135).)
Printhead failure
Run a cleaning several times, and then make a test print.
Replace the Printhead with a new one.
(See 4.2.4.1 " Printhead " (p.124).)
Carriage Shaft failure
Is the Carriage Shaft correctly installed?
Reassemble the Carriage Shaft.
(See 4.2.4.16 " Carriage Unit " (p.154).)
Is the Carriage Shaft surface damaged?
Replace the Carriage Shaft with a new one.
(See 4.2.4.16 " Carriage Unit " (p.154).)
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Ink is not supplied properly
Table 3-20. Troubleshooting Ink Supply Problems
Problem
Possible Cause
Check point
Remedy
The carriage moves
correctly, but the printout is
abnormal
Ink cartridge failure
Set new ink cartridges and make a test print. The problem
does not occur?
Replace the Ink cartridges with new ones.
Incorrect connection of the Head FFC
Is the Head FFC properly connected to the Printhead and
CN1, CN2, CN3 and CN4 connectors on the Main Board?
Connect the Head FFC correctly. (See 4.2.4.1 " Printhead "
(p.124).)
Head Cleaner failure
Is the Head Cleaner free from dust or dirt?
Clean the Head Cleaner or replace it with a new one. (See
4.2.4.6 " Ink System " (p.135).)
Poor connection of the Head FFC
Check the FFC using a tester. Does the result show
abnormality?
Replace the Head FFC with a new one. (See 4.2.4.1 " Printhead
" (p.124), 4.2.4.16 " Carriage Unit " (p.154).)
Printhead failure
Run a cleaning and make a test print. Repeat it several
times.
If the cleaning does not solve the problem, replace the Printhead
with a new one. (See 4.2.4.1 " Printhead " (p.124).)
Ink leak or clogging
Is ink leakage observed on the Printhead/Cartridge Box
Unit?
Install the ink cartridges correctly. If this does not solve the
problem, replace the ink cartridges with new ones.
Is the Ink Supply Tube Assy properly connected to the
Printhead and Cartridge Box Unit?
Connect Ink Supply Tube Assy to the Printhead and Cartridge
Box Unit correctly. If the problem is not solved, replace the
Printhead, or Ink Supply Tube Assy/Cartridge Box Unit with
new ones. (See 4.2.4.1 " Printhead " (p.124), 4.2.4.5 " Ink
Supply IC Holder Assy " (p.133).)
Is the Decompression Tube properly connected to the
Cartridge Box Unit?
If no problem is found in the connection, replace the
Decompression Tube with a new one. (See 4.2.4.3 "
Decompression Pump Unit " (p.130).)
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Waste ink error
Table 3-21. Troubleshooting Waste Ink Problems
Problem
Possible Cause
Check point
Remedy
Ink is not properly
transported from the
Printhead to the cap, or
from the cap to the Ink
Tubes.
The pump tube is partially compressed.
Is there any flat portions in the tubes?
Replace the Ink System with a new one. (See 4.2.4.6 " Ink
System " (p.135).)
Contamination or damage of the cap.
Is the Cap damaged or contaminated with foreign material?
Remove any foreign material using a cotton bud, or replace the
Ink System with a new one if any damage is observed. (See
4.2.4.6 " Ink System " (p.135).)
Disconnection of the Ink Tube from the
cap.
Is the tube properly connected to the lower part of the Cap?
Connect the tubes correctly. (See 4.2.4.6 " Ink System "
(p.135).)
Cap movement failure
Is the compression spring of the cap section properly
engaged?
Replace the Ink System with a new one. (See 4.2.4.6 " Ink
System " (p.135).)
The tube between the Waste Ink Tray
Assy and the Ink System is partially
flat.
Is the tube properly routed between the Waste Ink Tray
Assy and the Ink System?
Securely connect the tube of the Waste Ink Pads and route the
tube correctly. (See 4.2.4.6 " Ink System " (p.135).)
Valve failure
Is the compression spring of the valve section properly
engaged?
Compression spring
Attach the compression spring correctly. If it is not improved,
replace the Ink System with a new one. (See 4.2.4.6 " Ink
System " (p.135).)
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
Revision C
TROUBLESHOOTING
Troubleshooting without Error Message
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3.4.2 Troubleshooting Electrical Problems
Check the points described in the table below when the printer does not operate at all (LED does not light) at power-on.
Table 3-22. Troubleshooting Power Supply Problems
Problem
Check Point
Remedy
Power code failure
Replace the power code with another one, and check
whether the printer is normally powered or not.
Replace the power code with a new one.
Incorrect AC power supply
Does the AC power source match with the requirement of
the printer?
Use the correct power source.
Poor connection of the connectors
Is the Power Supply Unit Cable properly connected to
CN501 connector on the Main Board?
Connect the cable correctly.
The fuse is blown
Is the fuse (F1) on the Power Supply Board blown?
Replace the Power Supply Board.
Abnormal output of the Power Supply Board
Is a normal voltage being output from the Power Supply
Board?
Replace the Main Board when the output voltage is normal.
Replace the Power Supply Unit when the output voltage is
abnormal.
3.4.3 Troubleshooting I/F-related Problems
This section provides information for troubleshooting problems related to the USB interfaces and the Memory Card Slot.
USB Interface Error
Table 3-23. USB I/F Error
Problem
Check Point
Remedy
Incorrect printer driver installation
Click My Computer - Property - Device Manager on
Windows computer. Is the printer driver is included in the
Other Devices by mistake?
Uninstall the driver and reinstall it correctly referring to the
Users Guide.
USB cable failure
Replace the cable with another one. Does the problem still
occur?
Replace the USB cable.
Poor connection
Is the USB terminal free from foreign materials?
Remove the foreign material, and clean the contact points.
Main board failure
Check the Main Board for any damage.
Replace the Main Board.
Card board failure
Check the STG Board for any damage.
Replace the STG Board.
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
Revision C
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Troubleshooting Memory Card-related Problems
Table 3-24. Troubleshooting Memory Card-related problems
Problem
Check Point
Remedy
Memory Card data damage
Is the data on the memory card damaged by static electricity
or the like?
Check if the card is readable with the computer. If not, format
the card.
Use unsupported Memory Card
Check if the card is supported.
Use a supported memory card.
Memory card failure
Check if another Memory Card is recognized.
Replace the Memory Card with a new one.
Poor connection
Are the memory card or the slot free from foreign
materials?
Remove the foreign material, and clean the contact points.
Is the slot pin cracked or deformed?
Replace the Card Board.
Firmware error
---
Update the firmware.
Memory card can not be ejected
Is the memory card inserted without the memory card
adapter?
Turn the power off and remove the memory card with the
tweezers.
Electrical noise
Are the positions of the FFC and ferrite core appropriate?
Replace the Main Board with a new one if there is no problem
with the routing.
Main board failure
Check the Main Board for any damage.
Replace the Main Board with a new one.
Card board failure
Check the STG Board for any damage.
Replace the STG Board.
TROUBLESHOOTING Troubleshooting without Error Message 77
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
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3.5 Troubleshooting Duplex Unit Problems
This section provides troubleshooting information on the duplex unit. Find the problem you face in Table 3-25, and troubleshoot the problem referring to the descriptions given in
the “ Possible Cause” and “ Remedy” .
Problems and reference table
Table 3-25. Duplex Unit Problems & Reference Table
Error Message
Problem
Reference
Duplex unit open error
The duplex unit cannot be detected
when it is working.
Table 3-26
(p.78)
Duplex unit paper jam error
A paper jam error occurred in the
duplex unit.
Table 3-27
(p.78)
Duplex unit open error
Table 3-26. Duplex unit open error
Duplex unit paper jam error
Table 3-27. Duplex unit paper jam error
Symptom
Possible Cause
Remedy
The duplex unit paper
jam error occurs when
duplex printing is
started.
1. A paper jam occurred in the
duplex unit.
2. A paper jam occurred in the
duplex unit or the printer
failed to detect the duplex
unit while reversing the
paper for printing on its
backside.
Remove the duplex unit (open
the cover if necessary), and
remove the paper. Leave the
printer ON during the work.
Then reinstall the unit. (The
duplex printing is resumed
from the next page)
Cancel the duplex print job, and
remove the duplex unit (open
the cover if necessary), and
remove the paper.
3. PE sensor failure/wrong
connection
Check if the PE sensor is
correctly connected. If not,
connect it correctly. (See Table
3-2, 4.2.4.19 " Upper Paper
Guide L/R / PE Sensor "
(p.161))
Check if the PE sensor is
damaged. If so, replace the
Rear Paper Guide with a new
one. (See Table 3-2, 4.2.4.19 "
Upper Paper Guide L/R / PE
Sensor " (p.161))
Note : If any of the above remedies cannot solve the problem, replace the duplex unit with a
new one.
TROUBLESHOOTING Troubleshooting Duplex Unit Problems 78
Symptom
Possible Cause
Remedy
The duplex unit open
error occurs when
duplex printing is
started.
1. The duplex unit is not
installed correctly.
Install the duplex unit correctly.
2. Duplex unit sensor failure/
wrong connection
Check if the duplex unit sensor
is correctly connected. If not,
replace the printer mechanism
with a new one.
Check if the duplex unit sensor
is damaged. If so, replace the
printer mechanism with a new
one.
The duplex unit open
error occurs when
duplex printing is
started after recovering
from a duplex unit paper
jam error.
1. The duplex unit is not
installed correctly.
Install the duplex unit correctly.
(The duplex printing is
resumed from the next page)
Cancel the duplex print job.
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
Revision C
TROUBLESHOOTING
Network Troubleshooting
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3.6 Network Troubleshooting
The following table describes the troubleshooting related to the Network function of
the Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/
Epson Stylus Photo PX700W/TX700W.
Troubles in Network Settings
Table 3-28. Troubles in Network Settings
Troubles in installing a software
Table 3-29. Troubles in Installing a Software
Symptom
Check Point
Remedy
Connection with
Access Point/
Detection of Access
Point can not be
made (Wireless
LAN)
1. Check if Access Point is ready
for the connection.
Check if the connection can
be made from the other
devices.
2. Check if Access Point is too far
from the printer or blocked by
obstruction.
Move Access Point closer to
the printer or clear off the
obstruction.
3. Check if Access Point has any
limitation for the access.
Check Access Point and
change the setting for the
access by setting the MAC
Address or IP Address, etc.
of the printer.
4. Check if Access Point setting is
made for non-display of the
SSID (Network).
Input the SSID from the
Control Panel.
5. Check if WEP key or setting for
the password is correct.
Check the WEP key and the
password in a case-sensitive
manner.
Communication with
wired LAN can not
be made
1. Check if the Wireless LAN
Setting on the Control Panel is
“ Disable” .
Change the Wireless LAN
Setting into “ Disable” ,
because Wireless LAN and
Wired LAN can not be used
at the same time.
2. Check if the combination for
the HUB and router etc. and
Link Speed of the Printer is
proper.
Correct the Link Speed
setting properly.
3. Check if 10Base-T Repeater
HUB is used.
Try other HUBs (Switching
HUB etc.).
Symptom
Check Point
Remedy
“ Can not connect to
internet thru LAN” is
displayed.
1. In Wireless LAN’s case, check
if the network connection
between the PC and Access
Point is made.
Correctly connect the
computer and the Access
Point.
2. In Wired LAN’s case, check if
the computer and the printer are
properly connected to a LAN
port such as a hub or a router.
Correctly connect the
computer and the printer to a
LAN port such as a hub or
router using a LAN cable.
3. Check the status of network
settings/connection by printing
the network status sheet.
Correctly set the network
connection again if the
network connection is not
made.
4. Check if the link lamp on the
Access Point or hub connected
to the printer is lighting or
flashing.
• Try using another port.
• Replace the LAN cable.
• Configure Wireless LAN
setting correctly.
5. Check is IP address is correctly
set.
Correctly set IP address.
6. For the setting of the Windows
Firewall or commercially
available security software,
check if the installed network
access is set to “ Shut down” or
“ Block” etc.
Set the Windows Firewall or
commercially available
software as the exceptional
application.
*If the problem is not solved
when using the commercially
available security software,
restart it once.
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
Revision C
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Troubles during printing and scanning from PC
Table 3-30. Troubles during printing and scanning from PC
Symptom
Check Point
Remedy
Print cannot be made
Scan cannot be made
1. In Wireless LAN’s case, check
if the network connection
between the PC and Access
Point is made.
Correctly connect the
computer and the Access
Point.
2. In Wired LAN’s case, check if
the computer and the printer are
properly connected to a LAN
port such as a hub or router.
Correctly connect the
computer and the printer to a
LAN port such as a hub or
router using a LAN cable.
3. Check the status of network
settings/connection by printing
the network status sheet.
Correctly set the network
connection again if the
network connection is not
made.
4. Check if the link lamp on the
Access Point or hub connected
to the printer is lighting or
flashing.
• Try using another port.
• Replace the LAN cable.
• Configure Wireless LAN
setting correctly.
5. Check if the network settings
are correctly configured?
Correctly configure the
network settings.
6. Check if the network setting
screen is displayed on the
Control Panel.
Close the screen.
EPSON Scan cannot
be started
1. For EPSON Scan settings,
check if IP address is set
directly.
If IP address is set using the
DHCP function, specify IP
address by searching address.
TROUBLESHOOTING Network Troubleshooting 80
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3.7 FAX Troubleshooting (Epson Artisan 800/
Epson Stylus Photo PX800FW/TX800FW only)
3.7.1 FAX Log
When an error related to fax occurs, it is not only indicated on the LCD but also saved
as a log file. The error code is recorded in it, and according to this log the contents of
the error can be confirmed
Table 3-31. FAX Log (1)
Table 3-32. FAX Log (2)
Log Name
Description
Save
Destination
Protocol trace
The following information of the latest communication is stored.
Note * : If a large amount of FIF is received, the recorded
command/response may be less than 43.
Volatile
memory
� � �
�
�
� �
�
� �
The communication log is not stored under the following conditions:
When the sending operation is canceled while storing B&W
image or waiting for redialing.
In the case of a power failure during the operation of sending/
polling reception including waiting status for redial, or during
receive operation.
When the receiving operation is canceled before the fax signal is
detected.
If the fax signal is not detected during receiving operation.
Log Name
Description
Save
Destination
Latest log
(Last Transaction)
The latest communication log of sending / polling reception
Nonvolatile
memory
Communication
log (Fax Log)
The following information is stored.
Nonvolatile
memory
Item
Information
Communication
start date / time
Year/month/day/hour/minute
Communication
type
Sending/receiving/polling reception
Communication ID
Sending/polling reception:
• Destination name of speed dial
(first 20 characters)
• Telephone number (last 20 characters)
• Destination fax ID (20 characters)
Receiving:
• Destination fax ID (20 characters)
Airtime
Hour/minute/second
Communication
pages
0 to 100
Communication
result
Common:
Normal/cancel/error code
*
Sending/polling reception:
No dial tone detected/No fax signal
detected/Busy tone detected
Note
* :
For error codes, see Table 3-33. Error Code List
(p.82).
Power failure
log (Fax Log)
The information stored in this log is the same as the
communication log. However, since the airtime is
“ Unknown” in this case, the result of it is recorded as
“ power failure” .
Nonvolatile
memory
Item
Information
Communication
start date / time
Year/month/day/hour/minute
Communication type
Sending/receiving/polling reception
Communication ID
Sending/polling reception:
• Destination name of speed dial
(first 20 characters)
• Telephone number (last 20 characters)
• Destination fax ID (20 characters)
Receiving:
• Destination fax ID (20 characters)
Airtime
Hour/minute/second
Communication
pages
0 to 100
Communication
result
Common:
Normal/cancel/error code
Sending/polling reception:
No dial tone detected/No fax signal
detected/Busy tone detected
Diagnosing code
10 bytes
Protocol data
The latest 43 commands/responses*
• Time stamp
• Sending / receiving
• Command /response code
(See Table 3-34. Command/Response
Code (p.83))
• FCF/FIF (first 33 octets).
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Error codes
Table 3-33. Error Code List
Table 3-33. Error Code List
Error Code
(HEX)
Phenomenon
LCD Display
Print Example
000
Successful completion
(Monochrome)
Complete
OK
C000
Successful completion (Color)
Complete
OK Color
400
Communication error
Communication error
Error code
401
Communication error
Communication error
Error code
402
Communication error
Communication error
Error code
403
Communication error
Communication error
Error code
404
Communication error
Communication error
Error code
405
Communication error
Communication error
Error code
407
Communication error
Communication error
Error code
408
Communication error
Communication error
Error code
409
Communication error
Communication error
Error code
410
Communication error
Communication error
Error code
412
Communication error
Communication error
Error code
416
Communication error
Communication error
Error code
417
Communication error
Communication error
Error code
418
Communication error
Communication error
Error code
420
Fax signal was not detected
during receive operation. (The
call was a telephone call)
Not displayed
---
421
Communication error
Communication error
Error code
422
Communication error
Communication error
Error code
427
Communication error
Communication error
Error code
433
Communication error
Communication error
Error code
434
Communication error
Communication error
Error code
436
Communication error
Communication error
Error code
459
Communication error
Communication error
Error code
490
Communication error
Communication error
Error code
494
Communication error
Communication error
Error code
495
Communication error
Communication error
Error code
496
Communication error
Communication error
Error code
501
Communication error
Communication error
Error code
502
Communication error
Communication error
Error code
503
Communication error
Communication error
Error code
Error Code
(HEX)
Phenomenon
LCD Display
Print Example
505
Communication error
Communication error
Error code
540
Communication error
Communication error
Error code
541
Communication error
Communication error
Error code
542
Communication error
Communication error
Error code
543
Communication error
Communication error
Error code
544
Communication error
Communication error
Error code
550
Communication error
Communication error
Error code
554
Communication error
Communication error
Error code
620
Communication error
Communication error
Error code
621
Communication error
Communication error
Error code
623
Communication error
Communication error
Error code
624
Communication error
Communication error
Error code
630
A busy tone was detected after
dialing
Talking
(Line Busy)
Talking
(Line Busy)
631
Communication error
Communication error
Error code
632
Communication error
Communication error
Error code
633
Communication error
Communication error
Error code
634
A fax signal was not detected for
a given length of time after
dialing
No Answer
No Answer
637
A dial tone was not detected
before dialing
No Dial Tone
No Dial Tone
638
A power failure occurred during
communication
Not displayed
Power Fail
700
The communication was canceled
by an operation
Canceled
Canceled
706
System error
System Error
Error code
709
Communication error
Communication error
Error code
815
Communication error
Communication error
Error code
870
The image memory is full
Memory Full
Memory Full
871
The maximum number of files
was exceeded
Error code
Error code
873
Communication error
Communication error
Error code
874
Communication error
Communication error
Error code
875
Communication error
Communication error
Error code
880
System error
System Error
Error code
881
System error
System Error
Error code
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504
Communication error
Communication error
Error code
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Table 3-33. Error Code List Command/response code
Table 3-34. Command/Response Code
Command/
response code
FCF value (HEX)
(LSB first: X=0)
Content
First
Second
DIS
80 -
Digital Identification Signal
CSI
40 -
Called Subscriber Identification
NSF
20 -
Non-Standard Facilities
DTC
81 -
Digital Transmit Command
CIG
41 -
CallInG subscriber identification
NSC
21 -
Non-Standard facilities Command
PWD
C1 -
PassWorD
SEP
A1 -
Selective Polling
Reserved (PSA)
61 -
Polled SubAddress
Reserved (CIA)
E1 -
Calling subscriber Internet Address
Reserved (ISP)
11 -
Internet Selective Polling address
DCS
82 -
Digital Command Signal
TSI
42 -
Transmitting Subscriber Identification
NSS
22 -
Non-Standard facilities Set-up
SUB
C2 -
SUBaddress
SID
A2 -
Sender IDentification
TRN
E6 -
Training
TCF
F0 -
Training Check
CTC
12 -
Continue To Correct
Reserved (TSA)
62 -
Transmitting Subscriber internet Address
Reserved (IRA)
E2 -
Internet Routing Address
CFR
84 -
ConFirmation to Receive
FTT
44 -
Failure To Train
CTR
C4 -
Response for Continue To correct
Reserved (CSA)
24 -
Called Subscriber internet Address
EOM
8E -
End Of Message
MPS
4E -
MultiPage Signal
EOP
2E -
End Of Procedure
PRI-EOM
9E -
Procedure Interrupt-End Of Message
PRI-MPS
5E -
Procedure Interrupt-MultiPage Signal
PRI-EOP
3E -
Procedure Interrupt-End Of Procedure
Reserved (EOS)
1E -
End Of Selection
PPS-EOM
BE
8E
Partial Page Signal-End Of Message
Error Code
(HEX)
Phenomenon
LCD Display
Print Example
882
System error
System Error
Error code
883
System error
System Error
Error code
884
System error
System Error
Error code
928
Collision (A call signal was
detected when shifting to dial
operation)
Not displayed
---
F0B
Communication error
Communication error
Error code
F1E
Communication error
Communication error
Error code
F20
Communication error
Communication error
Error code
F21
System error
System Error
Error code
F23
Communication error
Communication error
Error code
F24
Communication error
Communication error
Error code
F25
Communication error
Communication error
Error code
F27
System error
System Error
Error code
F28
System error
System Error
Error code
F29
Communication error
Communication error
Error code
F2A
Communication error
Communication error
Error code
F2B
No image data for reprint exists
No Image
---
F2F
System error
System Error
Error code
F3A
Communication error
Communication error
Error code
F51
System error
System Error
Error code
F57
Communication error
Communication error
Error code
F58
Communication error
Communication error
Error code
F59
System error
System Error
Error code
F60
A scanner fatal error occurs
See Table 3-3. Error
Indications and Fault
Occurrence Causes
(p.56)
Error code
F61
A printer fatal error occurs
See Table 3-3. Error
Indications and Fault
Occurrence Causes
(p.56)
Error code
F62
Reserved
---
Error code
F63
ADF misfeed or paper jam
occurred
---
Error code
F64
The memory for printing received
image is full
Error code
Error code
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Table 3-34. Command/Response Code Table 3-34. Command/Response Code
Command/
response code
FCF value (HEX)
(LSB first: X=0)
Content
First
Second
PPS-MPS
BE
4E
Partial Page Signal-MultiPage Signal
PPS-EOP
BE
2E
Partial Page Signal-End Of Procedure
PPS-PRI-EOM
BE
9E
Partial Page Signal-Procedure InterruptEnd Of Message
PPS-PRI-MPS
BE
5E
Partial Page Signal-Procedure InterruptMultiPage Signal
PPS-PRI-EOP
BE
3E
Partial Page Signal-Procedure InterruptEnd Of Procedure
PPS-EOS
BE
1E
Partial Page Signal-End Of Selection
PPS-NULL
BE
00
Partial Page Signal-partial page boundary
EOR-EOM
CE
8E
End Of Retransmission-End Of Message
EOR-MPS
CE
4E
End Of Retransmission-MultiPage Signal
EOR-EOP
CE
2E
End Of Retransmission-End Of Procedure
EOR-PRI-EOM
CE
9E
End Of Retransmission-Procedure
Interrupt-End Of Message
EOR-PRI-MPS
CE
5E
End Of Retransmission-Procedure
Interrupt-MultiPage Signal
EOR-PRI-EOP
CE
3E
End Of Retransmission-Procedure
Interrupt-End Of Procedure
EOR-EOS
CE
1E
End Of Retransmission-End Of Selection
EOR-NULL
CE
00
End Of Retransmission- partial page
boundary
RR
6E -
Receive Ready
MCF
8C -
Message ConFirmation
RTP
CC -
ReTrain Positive
RTN
4C -
ReTrain Negative
PIP
AC -
Procedure Interrupt Positive
PIN
2C -
Procedure Interrupt Negative
PPR
BC -
Partial Page Request
RNR
EC -
Receive Not Ready
ERR
1C -
Response for End of Retransmission
Reserved (FDM)
FC -
File Diagnostic Message
DCN
FA -
DisCoNnect
CRP
1A -
Command RePeat
Reserved (FNV)
CA -
Field Not Valid
Command/
response code
FCF value (HEX)
(LSB first: X=0)
Content
First
Second
PIX
FF -
PIXel image
Space
Other combinations
Unknown command/response
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
Revision C
TROUBLESHOOTING
FAX Troubleshooting (Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW only)
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3.7.2 Error Code/Superficial Phenomenon-Based Troubleshooting
This section explains the troubleshooting procedures based on the error codes and
superficial phenomenon.
Table 3-35. Troubleshooting based on the error code/superficial phenomenon
Error code (LCD Message)/Phenomenon
Description
Remedy
Communication Error
(The error is indicated with error code on the
fax log.)
Communication error
Turn off v.34 and try again.
Turn off ECM and try again.
When using xDSL, check the connection from “ Line” jack to the fax via the xDSL splitter.
When using TAM, check the connection from “ Line” jack to the TAM via the fax.
Check if the telephone line makes any sounds.
Line Busy
The line is busy.
Try again later.
No answer
The other end of the line does not answer.
Check the number and dial again.
The other end of the line answered but no answer tone is
detected.
Power fail
Power failure occurred during sending/receiving/
printing/redialing.
Confirm the PS Board Connector Cable/PS Board is not damaged, and retry.
706,880-884,F21,F27-F28,F2F,F51,F59
A system error (fax circuit failure) occurs
Replace the Main board with a new one.
Memory full
Out of Memory
Ask the sender to resend the fax in several batches.
871
Maximum number of files is exceeded
F60
A scanner fatal error occurred
• See Table 3-4 " Check point for Fatal error according to each phenomenon (Printer
Mechanism) " (p.58).
• See Table 3-5 " Check point for Fatal error according to each phenomenon (Scanner) "
(p.64).
F61
A printer fatal error occurred
F62-F63
Reserved
---
F64
The memory for printing received image is full
Ask the sender to resend the fax in several batches.
Cannot receive faxes
The telephone cable is not connected properly.
Connect the telephone cable properly.
The telephone line is not working.
Verify if the phone line works by connecting to a phone to it.
Auto answer is set to “ N” .
Set to “ Y” .
DRD setting is incorrect.
Set the setting to “ ALL” and try again. Should other ring patterns be selected, contact the
telephone company.
Calling signal cannot be detected.
Contact the telephone company or obtain the fax log for more analysis.
� � �
�
�
� �
�
� �
◼
When an error occurs, it may be displayed on the LCD
panel with a message instead of an error code. To check
the error code, print out a fax log.
◼
If the problem is not solved even after carrying out the
remedy shown in the Table 3-35, print out a protocol trace
to analyze the cause of the error.
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
Revision C
Confidential
Table 3-35. Troubleshooting based on the error code/superficial phenomenon
Error code (LCD Message)/Phenomenon
Description
Remedy
Cannot dial
The telephone cable is not connected properly.
Connect the telephone cable properly.
The telephone line is not working.
Verify if the phone line works by connecting to a phone to it.
Pulse/Tone dial setting error
Turn the setting to the other one and try again.
Cannot receive/send faxes in color
ECM is set to off.
Set to on and try again.
Fax mode is set to “ B&W only” .
Set to “ B&W/Color” .
Cannot print all the received data when printing
data stored in memory
The size of the memory is 2.0 Mbyte. If the data
becomes over the set threshold, oldest data are deleted
to make room for new ones.
Ask the sender to resend the data if necessary because the data deleted from the memory can
not be restored.
Images run off the paper
Auto reduction is set to off.
Set auto reduction to on and reprint the data.
Paper size setting does not match the size of the
received data.
Choose the correct setting and reprint the data.
Paper size setting does not match the size of papers in
the tray.
Choose the correct setting or load correct sized papers in the tray and reprint the data.
TROUBLESHOOTING FAX Troubleshooting (Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW only) 86
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
Revision C
TROUBLESHOOTING
Fax Function/External Connection Function Check (Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW only)
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Confidential
3.8 Fax Function/External Connection Function
Check (Epson Artisan 800/Epson Stylus Photo
PX800FW/TX800FW only)
3.8.1 Outline
Fax function/External connection (EXT port) function must be checked in addition to
usual printing/scanning function after repairing/refurbishing the defective units. The
following table describes each check method. Select an applicable Fax Function check
method in your repair center and implement this operation.
Table 3-36. Fax Function/EXT port Function check
3.8.2 Fax Function and External Connection Function Check
The following shows the detailed check condition/procedure of each method.
3.8.2.1 Fax Function Check by [Method A] and External
Connection Function Check
SETTING METHOD
*Regarding FAX number, refer
to the telephone line simulator’s
manual.
*Repaired/refurbished Epson Artisan 800/Epson
Stylus Photo PX800FW/TX800FW is
represented by “ R” unit from this.
*Select default setting to “ R” unit before this
check referring to the following table.
Table 3-37. Default Settings of Repaired
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW (“ R” )
Note *1 : In case of these methods, you have to use telephone line simulator for checking fax
function. For your reference, web site address of the simulator is outlined below.
(as of August 2007)
http://www.telephonetribute.com/telco_line_simulators.html
http://www.skutchelectronics.com/sims.htm
*2 : You have to check this test whether you select any check method above.
Note * : This default setting is applied for [Condition B] and [Condition C].
EXT port
Repaired/refurbished
Epson Artisan 800/Epson
Stylus Photo PX800FW/
TX800FW
Line port
Fax cable
Fax cable
Fax cable
PC
Telephone
Telephone line
simulator
Checked
Function
Check
Method
Necessary Tools
Check Point
Method
• PC (OS: Win XP)
A
*1
(PC
FAX)
• Repaired/Refurbished unit (1unit)
• Telephone line simulator* 1 (1pcs.)
(p.87)
• Fax cable (2pcs.)
[Sender’s check point]
• Guaranteed unit
(e.g. one of these models)
• Repaired/Refurbished unit (1unit)
• Telephone line simulator* 1 (1pcs.)
• Fax cable (2pcs.)
Fax
Function
Method
B
*1
(Only
simulator)
(p.91)
Make sure that printer
send fax data correctly.
[Receiver’s check point]
Make sure that printer
• Guaranteed unit
(e.g. one of these models)
• Repaired/Refurbished unit (1unit)
• PBX in your office (internal phone)
• Fax cable (2pcs.)
Method C
receive fax data correctly.
(PBX
FAX)
(p.92)
External
1. Check if you can hear ringing tone from
telephone before receiving fax. In this case,
the telephone sounds ringing.
2. Check if you can’t hear dial tone from the
telephone during receiving fax data. In this
case, the telephone doesn’t sound dial tone.
Connectio
• Telephone
n
(EXT
---
*2
(1pcs.)
• Fax cable
port)
(1pcs.)
Function
No
Function
Default Setting
1 Resolution
Standard
2 Contrast
Normal
3 Paper size
For US, Canada, Latin:“ Letter” For
other destinations:“ A4”
4 Automatic reduction
On
5 Last transmission report
Off
6 Dial mode
Tone
7
DRD
All
8
ECM
On
9
V.34
On
10
Rings to answer
“ 5”
*For Taiwan, Singapore: “ 2”
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
Revision C
TROUBLESHOOTING
Fax Function/External Connection Function Check (Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW only)
88
Confidential
CHECK PROCEDURE
[Sender: PC =>Receiver: “ R” unit]
1.
Install test chart (test chart name: “ ITUT#1LTR.pdf” ) to PC.
2.
Open test chart and select “ File” menu.
3.
Select “ Print ... ”.
4.
Select “ Fax” from “ Printer Name”.
Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W
Revision C
TROUBLESHOOTING
Fax Function/External Connection Function Check (Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW only)
89
Confidential
5.
Input “ Receiver Name” and “ Fax Number”, and click “ Next” button.
6.
Click “ Next” button.
7.
Check as below screen, and click “ Next” button.
8.
Click “ Finish” button to send fax data from PC to “ R” unit.
9.
Confirm if telephone rings correctly during calling tone of “ R” unit rings.
10.
Confirm if dial tone of telephone is lost during “ R” unit receives fax data
without calling tone.
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