Epson PriorityF 2000 User Manual

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EPSON

Priority Fax

n Owner’s Manual

2000

EPSON

Priority Fax

Owner’s Manual

2000

™

FCC COMPLIANCE STATEMENT FOR AMERICAN USERS

This equipment generates and uses radio frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to radio and television reception. It has been type tested and found to comply with the limits for a Class B computing device in accordance with the specifications in Subpart J of Part 1.5 of FCC Rules, which are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio and television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:

Reorient the receiving antenna

Relocate the equipment with respect to the receiver

Move the equipment away from the receiver

Plug the equipment into a different outlet so that the equipment and receiver are on different branch circuits.

If necessary, consult your dealer or an experienced radio/television technician for additional suggestions. You may find the following booklet prepared by the Federal Communications Commission helpful:

‘Television Interference Handbook.”

This booklet is available from the U.S. Government Printing Office, Washington, DC 20402. Stock No. 004-000-00450-7.

IMPORTANT NOTICE: DISCLAIMER OF WARRANTY

Epson America makes no representations or warranties, either express or implied, by or with respect to anything in this

manual, and shall not be liable for any implied warranties of merchantability and fitness for a particular purpose or for any indirect, special, or consequential damages. Some states do not allow the exclusion of incidental or consequential damages, so this exclusion may not apply to you.

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of

Epson America, Inc. No patent liability is assumed with respect to the use of information contained herein. While every precaution has been taken in the preparation of this publication, Epson America assumes no responsibility for errors or omissions. Nor is any liability assumed for damages resulting from the use of the information contained herein. Further, this publication and the features described herein are subject to change without notice.

TRADEMARKS

Epson is a registered trademark of Seiko Epson Corporation.

Torrance, California

4000039-01

IMPORTANT SAFETY INSTRUCTIONS

Read all of these instructions and save them for later reference.

Follow all warnings and instructions marked on the product.

Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp

cloth for cleaning.

Do not use this product near water.

Do not place this product on an unstable cart, stand, or table. The product may fall, causing serious damage to the product.

Slots and openings in the cabinet and the back or bottom are provided for ventilation; to ensure reliable operation of the product and to protect it from overheating, these openings must not be blocked or covered. The openings should

never be blocked by placing the product on a bed, sofa, rug, or other similar surface. This product should never be placed near or over a radiator or heat register. This product should not be placed in a built in installation unless proper ventilation is provided.

This product should be operated from the type of power source indicated on the marking label. If you are not sure of the type of power available, consult your dealer or local power company.

This product is equipped with a 3-wire grounding-type plug, a plug having a third (grounding) pin. This plug will

only fit into a grounding type power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact your electrician to replace your obsolete outlet. Do not defeat the purpose of the grounding type plug.

Do not locate this product where the cord will be walked on.

10.

If an extension cord is used with this product, make sure that the total of the ampere ratings on the products plugged into the extension cord do not exceed the extension cord ampere rating. Also, make sure that the total of all products plugged into the wall outlet does not exceed 15 amperes.

11.

Never push objects of any kind into this product through cabinet slots, as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on the product.

12.

Except as specifically explained in the User’s Manual, do not attempt to service this product yourself. Opening or removing those covers that are marked ‘Do Not Remove” may expose you to dangerous voltage points or other risks.

Refer all servicing in those compartments to service personnel.

13.

Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following

conditions:

When the power cord or plug is damaged or frayed.

If liquid has been spilled into the product.

If the product has been exposed to rain or water.

If the product does not operate normally when the operating instructions are followed. Adjust only those controls

that are covered by the operating instructions, since improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation.

If the product has been dropped or the cabinet has been damaged.

If the product exhibits a distinct change in performance, indicating a need for service.

iii

TELEPHONE INFORMATION

This equipment complies with Part 68 of the FCC Rules. On the rear panel of this equipment is a label that contains, among

other information, the FCC Registration number and Ringer Equivalence Number (REN) for this equipment. You must, upon request, provide this information to your telephone company.

Ask your telephone company or installer to install the lack suitable for your device if such is not available. The REN is useful to determine the quantity of devices you may connect to your telephone line and still have those devices

ring when your telephone number is called. In most, but not all, areas, the sum of the RENs of all devices connected to one line should not exceed five (5.0). To be certain of the number of devices you may connect to your line, as determined by the REN, you should contact your local telephone company to determine the maximum REN for your calling area.

If your telephone equipment causes harm to the telephone network, the telephone company may discontinue your service temporarily. If possible, they will notify you in advance. But if advance notice isn’t practical, you will be notified as soon as possible. You will be informed of your right to file a complaint with the FCC.

Your telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the

proper functioning of your equipment. If they do, you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service.

If you experience trouble with this telephone equipment, please contact the manufacturer’s authorized service agency for information on obtaining service or repair. The telephone company may ask that you disconnect this equipment from the network until the problem has been corrected or unit you are sure that the equipment is not malfunctioning.

WARNING

For protection against the risk of electrical shock, always disconnect all cables from the wall outlet before servicing, modifying, or installing the equipment.

This equipment may not be used on coin service provided by the telephone company nor connected to party lines.

Hearing Aid Compatibility

The telephone with this equipment is hearing aid compatible.

When Programming Emergency Numbers and/or Making Test Calls to Emergency Numbers:

Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up.

Call only in the off-peak hours, such as early morning or late evenings.

Introduction

Features About This Manual.

Where to Get Help .........................................

1 Setting Up the PriorityFax

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Conventions Used in This Manual

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1 2 2 3

2 Using the PriorityFax

Unpacking the Fax Machine Choosing a Place for the Fax Machine Assembling the Fax Machine.

Connecting the Handset

Connecting the Fax Machine to the Telephone Line

Installing the Output Tray and Paper Rest

Attaching the Quick Reference Sticker

Plugging in the Fax Machine. .............................

Inserting the Recording Paper Roll

Reloading paper Running a Copy Test.

The Control Panels .......................................

The Top Control Panel The Back Control Panel

Sending a Document. .....................................

Document Sending Cautions Sending Photocopies Sending Documents More Than Five Pages Long.

Manual Sending ......................................

Document Sending Enhancements

Fax Number Redialing ................................

Receiving Documents ....................................

Automatic Reception .................................

Manual Reception. ...................................

Basic Customizing Procedures

Setting the Date and Time

Registering Your Number and Name

One-touch and Speed Dial Faxing Removing Numbers and Names The Add Paper Message Activity Reports.

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l-5 l-10 l-10 l-10 l-13 l-13

2-l 2-l 2-4 2-5 2-6

2-7 2-7

2-8 2-l0 2-l1 2-l2 2-l2 2-l2

2-l3 2-13 2-14 2-l6 2-24 2-25 2-25

PriorityFax 2000 Manual

Using the PriorityFax as a Telephone

The Control Panels .......................................

The Top Control Panel.

The Back Control Panel Adjusting the Handset Volume and Ringer Switches

Standard Dialing .........................................

Manual Redialing ........................................

One-touch Telephone Dialing

Registering One-touch Telephone Numbers

Using One-touch Telephone Dialing

Using the PriorityFax Advanced Features

Sending a Fax Back Message

Fax Back Message With a Document. Fax Back Message Only

Setting the Resolution. ....................................

One Document Only ..................................

All Documents. .......................................

Setting the Contrast. ......................................

One Document Only ..................................

All Documents. .......................................

Turning the Beeper Off. ...................................

Sending a Lead Sheet .....................................

Setting the Transmission Verification Changing Automatic Redial Settings.

Printing Lists ...........................................

Activity Report Timing ..................................

Using Delayed Send .....................................

Using Password Security .................................

Setting the Password .................................

Activating the Password

Using Polling ...........................................

Setting Called-side Polling Setting Calling-side Polling. Setting Delayed Polling

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3-1 3-1 3-4 3-4 3-5 3-6

3-6 3-7 3-9

4-1 4-2 4-2 4-3 4-4 4-4 4-5 4-6 4-6 4-7

4-8 4-10 4-l1 4-13 4-14 4-14 4-l6 4-l6 4-18 4-19

4-20 4-21 4-24

5 Troubleshooting

Contents

Problems and Solutions

Sending..............................................5-1

Documentjam.....................................5-1

Document doesn’t enter the feeder properly. ..........

Documents cannot be fed into the fax machine ........

Password security documents cannot be sent ..........

You hear ringing but the other fax machine does not

answer The receiving party image quality is poor Documents you sent are received blank.

One-touch or speed dial faxing does not work .........

Receiving..

Manual reception doesn’t work. Recording paper is jammed Received copies are blank. The telephone rings continuously Received documents are excessively curled Polling reception doesn’t work Received document image quality is poor.

Copying

Nothing comes out of the paper slot. No image appears on the paper. Print quality of the copy is poor

Telephone............................................5-6

One-touch and speed dialing don’t work Call reservation does not work The telephone does not ring. When you press SPKR you hear nothing

LCD Error Messages.

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5-2 5-3 5-3 5-3

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5-4 5-4 5-4 5-4 5-4 5-5 5-5

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5-5 5-6 5-6

5-6 5-7 5-7 5-7 5-7

6 Maintenance

Cleaning the Interior of the Fax Machine Cleaning the Exterior of the Fax Machine

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6-l 6-2

vii

PriorityFax 2000 Manual

7 Technical Specifications

Glossary

Index

Viii

Introduction

The Epson PriorityFax™ 2000 is an advanced desktop facsimile machine and telephone that combines high speed and quality with a wide range of features.

Features

In addition to its compact design and ease of operation, this fax machine offers the following:

High-speed transmission

An automatic document feeder holding up to five pages at a time

A multi-featured telephone including one-touch and speed dialing, last number redial, and hold

An LCD/clock display to keep you informed of the machine’s operation

An automatic paper cutter

Activity reports that document faxes sent and faxes received

A convenience copier capability

Delayed send, which allows you to send documents when telephone rates are lower

Programmable password security

Three levels of resolution photos -

Transmission verification to confirm that your document

to provide superior document transmission quality

- including a 16-shade gray scale for

reached its destination.

Introduction-l

PriorityFax 2000 Manual

About This Manual

Conventions Used in This Manual

This manual provides step-by-step instructions for setting up and operating the fax machine.

Chapter 1 contains information on unpacking, setting up, connecting, and testing the fax machine.

Chapter 2 provides basic information on using the fax machine, including using one-touch and speed dialing.

Chapter 3 explains using the fax machine as a telephone. Chapter 4 tells how to use all the advanced features of the fax

machine. If the fax machine does not operate properly or the print quality is

not what you expect, see Chapter 5 for a list of possible problems

and recommended solutions. Other chapters include information on general maintenance and

technical specifications. There is also a glossary of terms and an index.

Note

Notes contain important information and useful tips on

the operation of your fax machine.

Introduction-2

WARNING

Warnings must be followed carefully to avoid damage to your fax machine and to ensure that it operates correctly.

Introduction

The words twice or 3 times under a button indicates that you push

the button two or three times.

This tells you to make sure that no document is in the fax machine.

This tells you to insert a document in the feeder.

Where to Get

Help

Customer service for Epson products is provided by a network of authorized Epson Customer Care Centers throughout the United States.

Call the Epson Consumer Information Center at l-800-922-8911 for the following:

Customer Care Center referrals

Technical support referrals

Information on Epson User Groups.

To locate or purchase accessories or supplies, contact your nearest Epson dealer or call l-800-873-7766.

Introduction-3

Setting Up the PriorityFax

This chapter takes you through the steps of unpacking,

assembling, and testing the fax machine.

Unpacking Machine

the Fax

As you unpack the fax machine, check that you have all shown below and none have been damaged during transportation.

the items

After removing the contents, store the packaging materials in case you ever need to transport your fax machine.

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PriorityFax 2000 Manual

WARNING

Lift the fax machine by its body, never by the telephone handset or cradle.

Choosing a Place for

the Fax Machine

When you select a location for your fax machine, keep the following in mind:

Place the fax machine on a flat, stable surface

Select a vibration-free area

Locate the unit near a telephone wall jack and a standard grounded outlet.

WARNING

Avoid locations that are subject to direct sunlight, excessive heat, moisture, or dust.

Avoid using electrical outlets controlled by wall switches or automatic timers. Disruption of power can wipe out information in the unit’s memory.

Avoid using outlets on the same circuit with large motors or other appliances that might disturb the power supply.

Keep the unit away from potential sources of interference, such as loudspeakers or the base units of cordless telephones.

Assembling the Fax

Machine

1-2

To assemble the fax machine, you need only do the following:

Connect the handset

Plug in the line cord

Install the output tray and paper rest

Attach the Quick Reference sticker.

Setting Up the PriorityFax

Connecting the Handset

To connect the handset to the telephone cradle, follow these steps: Remove the protective plastic cover from the curled handset cord.

Locate the insert opening on the left side of the telephone cradle and plug in one end of the handset cord.

Plug the other end of the cord into the handset, as shown below.

Connecting the Fax Machine to the

Telephone Line

Installing a single-line

telephone connection

Push firmly to be sure both ends of the cord are locked in place.

There are two types of connections for installing your fax machine: single-line and multi-line.

A single-line connection is the preferred solution for installing the fax machine. To hook up to a single-line connection, perform the following steps.

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PriorityFax 2000 Manual

Plug one end of the telephone line cord (the flat cord) into the back

of the fax machine, as shown below.

Plug the other end into your modular telephone wall jack (USOC

RJllC). Make sure both ends of the cord click securely into place.

Note

If you have the older 4-prong telephone wall jack, you must use a modular 4-prong adapter WSOC RJA1X). Plug

the adapter into the wall jack and then plug the telephone cord into the adapter, as shown in the illustration below.

1-4

Setting Up the PriorityFax

Installing a multi-line

telephone connection

Most offices have a central phone system. Although in many cases it is relatively easy to connect the fax machine to this system, we suggest that you contact the company that installed your organization’s telephone system and ask them to connect the fax machine for you.

It is preferable to have a separate line to the fax machine.

This way, you can leave the unit in Automatic Answer mode 24 hours a day and derive full benefit from the fax machine’s

unattended operations capabilities.

If the fax machine is connected to a multi-line system, ask your installer to connect the fax machine to the last line on the system. This prevents the fax machine from being activated each time a telephone call comes into your office.

WARNING

If you install the PriorityFax and a separate telephone on the same telephone line, do not pick up the telephone handset when you are receiving a fax. This can cause the received document to contain distorted characters.

Installing the Output

Tray and Paper Rest

There are two types of paper holders for the PriorityFax: the

output tray for holding documents sent to or copied by you, and the paper rest for holding documents you have just sent to others.

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PriorityFax 2000 Manual

Installing the output tray

Horizontal

Base only

Shown below are the three ways you can install the output tray, depending upon your workspace. The vertical and base only installations use the least desk space, but the horizontal installation minimizes curling of incoming documents.

Vertical

To install the output tray base (and the output tray if desired), follow these steps:

Place the output tray base on the table in front of you. Then insert

the wire output tray paper guide into the holes on either side of the output tray base as shown below.

Place the fax machine at the edge of the table and locate the two

notches on the front underside of the fax machine.

1-6

Setting Up the PriorityFax

Holding the output tray base level, press the tabs extending from the output tray base into the notches on the front of the fax machine, as shown in the following illustration.

If you have chosen the base only installation, skip the next two steps.

Place the output tray in front of you and insert each of the

two wire paper holders into the holes at the edge of the output tray, as shown below.

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PriorityFax 2000 Manual

For the horizontal installation, attach the output tray to the output tray base using the rear slots. For the vertical installation, attach the tray to the base using the front holes. See the illustration below.

To attach the output tray in a horizontal position, insert the pegs on both sides of the output tray into the rear slots on the output tray base. Then push the output tray as far back as it will go.

To attach the tray in a vertical position, insert the pegs on the

output tray into the front holes on the output tray base. Then allow the tray to hang over the edge of the fax machine operating surface to catch your incoming or copied documents.

1-8

Setting Up the PriorityFax

Installing the paper rest

The smaller of the paper holders, the paper rest, is used to hold documents that you have just faxed to others. To install the paper rest, follow these steps:

Locate the grooves at the back of the fax machine, right below the back control panel.

Holding the paper rest at about a 45o angle to the fax machine, press the tabs extending from one end of the rest into the grooves, as shown in the following illustration. If you wish, you can also

install the paper rest wire as shown below. Do not use the paper rest wire for legal size documents.

Make sure that the tray fits evenly and securely.

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PriorityFax 2000 Manual

Attaching the Quick

Reference Sticker

Plugging in the Fax Machine

Attach the Quick Reference sticker as follows:

Remove the backing from the adhesive side of the sticker.

Place the sticker in the blank space on the far left of the top control panel.

The fax machine can be plugged into any standard power outlet.

Make sure that the outlet is grounded and that it is not on the same line as large appliances or office machines that tend to draw a lot of power in a very short period of time, such as refrigerators and copiers. The fax machine power requirements can be found in Technical Specifications, Chapter 7.

Plug the power cord into a properly grounded electrical outlet. You do not need to turn the fax machine on or off. The LCD (liquid crystal display) is on the top control panel to the right of the keypad. When you plug in the fax machine, the following display appears on the LCD:

Inserting the

Recording Paper Roll

l-10

This display prompts you to insert the recording paper roll into

the fax machine.

Follow these steps to insert the recording paper roll.

WARNING

The recording paper is heat-sensitive. Avoid exposure to high temperature, high humidity, direct sunlight, alcohol, or blueprints to avoid discoloration.

Setting Up the PriorityFax

Press the paper cover button, which is located at the right edge of the top of the machine. This opens the cover. Then remove the slip of protective paper from underneath the cover.

Unwrap the paper roll. Hold the roll so that the free end of the paper points toward you from the top of the roll, as shown.

Note

Be sure not to insert the paper roll upside down. If the paper roll is inserted upside down, the fax machine cannot produce an image.

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PriorityFax 2000 Manual

Place the paper into the machine. Then pull the paper from the top of the roll and carefully insert the end of the paper under the paper cutter guide, as shown below. (Paper loading instructions are also printed inside the fax machine.)

If you’ve inserted the paper correctly, it comes out through the front of the machine. Pull approximately four inches

(10 cm) of paper out the front of the machine. Push the cover shut until you hear a click. The automatic cutter

trims the excess paper and the date/time display appears as shown below. Your fax machine is ready for use.

WARNING

Always use the proper type of recording paper in this fax machine. Epson PriorityFax paper is recommended.

l-12

Setting Up the Priority Fax

Reloading Paper

Running a Copy

Test

Insert Document

The LCD lets you know when to replace the paper roll. When approximately 4 inches (10 cm) of paper is left, the ADD PAPER message appears on the LCD. When you see this message, remove the old roll and follow the instructions above to insert the new roll.

A quick test of your PriorityFax is the convenience copy function. You can copy any document that is no more than 8.5 inches wide. Just follow the instructions below.

Note

The fax machine cannot read anything at the very edge of a document. Make sure to leave a margin of at least 0.15 inches (3.8mm) on the top, bottom, and sides of any document you copy or send.

Use copies duplicated by this machine as temporary copies only. If

it is necessary to store a copy for a long time, use a copy machine to reproduce the original document.

Turn the document face down with the top of the document toward the feeder. Insert the document into the feeder as shown in the illustration below. If the document is less than 8.5 inches wide, adjust the document guide on the right to match the width of the paper. The paper is drawn slightly into the fax machine.

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PriorityFax 2000 Manual

The ready display appears:

Press START. The fax machine draws the original document through the machine, the following display appears, and the copy begins to emerge from the slot at the front of the unit. Do not pull

on the paper while copying. You may ruin the copied image.

Note

You can select the quality of the documents produced by the PriorityFax by changing the resolution mode to suit

the type of documents you copy or send. When you use the copy function, two modes are available; photo (for photographs), and fine (for all other documents). Fine is the factory setting. See Chapter 4 for instructions on changing the resolution mode.

l-14

Once copying is complete, the automatic cutter cuts the page off and the unit beeps. Now the copy can be removed from the output tray. The date and time display appears on the LCD.

2 Using the PriorityFax

This chapter covers the control panels, sending and receiving documents, and the basic special features, such as one-touch and speed dial faxing, and setting the date and time.

The Control Panels

The Top Control Panel

The buttons and switches on the top and back control panels let you control many of the fax machine’s settings.

The top control panel has a Liquid Crystal Display (LCD) and many buttons. The Liquid Crystal Display assists you in making settings and in other operations of the machine.

Note

Most of the buttons have more than one function, as you can see from their labels. This chapter explains only the fax uses of the buttons. Chapter 3 explains their telephone uses.

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PriorityFax 2000 Manual

Buttons

SPKR (Speaker). Pressing this button allows you to dial without

lifting the handset.

CALL RSRV (Call Reservation). Pressing this button during fax

transmission allows you to talk to the receiving party after the document is sent. (Both fax machines must have the call reservation feature.) After the fax machine has finished sending the document, both your telephone and the telephone you called ring, and you can talk to the other party. If the called party does not answer within three rings, the fax machine automatically sends a Fax Back Message. See Chapter 4.

REDIAL. Pressing this button dials the most recent number called

by manual sending.

MUTE. This button is used in telephone operations. See Chapter 3. NEXT. This button is used in the customizing process. See

Chapters 2, 3, and 4.

S. DIAL (Speed Dial). You can dial a complete pre-registered fax or

telephone number by pressing this button and two numbers on the keypad.

HOLD. This button is used in telephone operations. See Chapter 3. SET. This button is used in the customizing process. See Chapters

2, 3, and 4.

PAUSE. This button is used in the customizing process. See

Chapters 2 and 3.

FLASH. This button is used in telephone operations. See Chapter 3.

FUNCTION. This button is used in the customizing process. See

Chapters 2, 3, and 4.

2-2

Using the PriorityFax

STOP. Pressing this button halts operation during document

transmission or copying, cancels setting operations, and returns the display to date/time after an error.

START. After dialing, press this button to begin sending the

document. If Automatic Answering is off, pressing this button starts document receiving. This button is also used for polling. See Chapter 4.

COPY. Pressing this button starts copying (as with a photocopy

machine) if you insert a document and do not dial a number. See Chapter 1.

KEYPAD. Use these buttons for dialing, speed dialing,

and for

some customizing functions. See Chapters 2, 3, and 4.

ONE-TOUCH. Each button allows you to dial a complete

pre-registered fax or telephone number. See Chapters 2 and 3.

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PriorityFax 2000 Manual

The Back Control Panel

The back control panel contains only four controls.

AUTO ANS (Automatic Answering). When this is turned on, fax

reception begins after the telephone rings the number of times set by the RING DELAY switch. Also when this is on, a hyphen appears opposite the AUTO ANS label in the last space of the LCD. When off, fax reception begins if the telephone handset is not picked up within ten rings.

2-4

RING DELAY. This switch is effective only when Automatic

Answering is on. It selects how many times (one or four) the telephone rings before automatic fax reception begins.

SPEAKER. Use this control to adjust the volume of the internal

speaker.

TONE PULSE. Use this switch to match the type of telephone line

you have: tone for touch tone and 10 or 20 (usually 10) for rotary. Leave it set on tone if you are not sure about the type of phone you have. If necessary, check with your telephone company to find the proper setting.

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