Epson PowerLite 7700p Product Support Bulletin

EPSON

RODUCT SUPPORT BULLETIN

P

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This bulletin was created to inform Epson Resellers and Epson Customers of the need to
implement a firmware update for some of the early production PowerLite 8100i and PowerLite
7700p projectors.

Some of the initial release of PowerLite 8100i and PowerLite 7700p projectors may experience
difficulties with an apparent lamp failure after the first 500 hours of operation. It appears to be
cleared when the projector is powered down normally and the A/C power is disconnected from
the projector and reconnected. The projector will seem to operate normally for approximately
10 more hours at which time the projector may cease to function. Standard recovery
procedures will not restore projector function after this last failure.

Many projectors have already received the firmware update. These projectors, which were
produced in the year 2000, can be identified by the red dot on the serial number label for both
projector and carton box. The serial numbers for projectors produced in year 2000 will have
the number ‘0’ as the 5th digit from the left (e.g., CXN0008821A). All projectors produced from
the beginning of 2001 also have the updated firmware. These projectors can be identified by
the number ‘1’ as the 5th digit from the left in the serial number (e.g., CXN0110837A).

If you have a projector requiring the firmware update, please contact Epson Support for
assistance. Epson Resellers should use the Epson Reseller Support Line and Epson
Customers should use the support number listed on their Private Line cards.

01/22/2001
PSB.2001.01.001
TI E00-23
PowerLite 7700p / PowerLite 8100i
Required Firmware Update – Instructions for Identifying Affected Projectors

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