Epson PERFECTION 1250, PERFECTION 1650 Basic User Guide

EPSON Perfection® 1250/1650 Series

Scanner Basics

Copyright Notice

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior
written permission of SEIKO EPSON CORPORATION. The information contained herein is designed only for
use with this EPSON scanner. EPSON is not responsible for any use of this information as applied to other
scanners.

Neither SEIKO EPSON CORPORATION nor its affiliates shall be liable to the purchaser of this product or third
parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse,
or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the
U.S.) failure to strictly comply with SEIKO EPSON CORPORATION’s operating and maintenance instructions.

SEIKO EPSON CORPORATION shall not be liable for any damages or problems arising from the use of any
options or any consumable products other than those designated as Original EPSON Products or EPSON
Approved Products by SEIKO EPSON CORPORATION.

A Note Concerning Responsible Use of Copyrighted Materials

Digital cameras and scanners, like photocopiers and conventional cameras, can be misused by improper copying of
copyrighted material. While some countries’ laws permit limited copying of copyrighted material in certain
circumstances, those circumstances may not be as broad as some people assume. EPSON encourages each user to
be responsible and respectful of the copyright laws when using digital cameras and scanners.

Trademarks

EPSON and EPSON Stylus are registered trademarks and EPSON Smart Panel is a trademark of SEIKO EPSON
CORPORATION.

EPSON Perfection is a registered trademark, EPSON Software is a trademark, and EPSON PhotoCenter, EPSON
Store, and SoundAdvice are service marks, of Epson America, Inc.

General Notice: Other product names used herein are for identification purposes only and may be trademarks of
their respective owners. EPSON disclaims any and all rights in those marks.

ii

NERGY STAR

The E

Printed on recycled paper

Copyright © 2001 by Epson America, Inc. CPD-12467

emblem does not represent EPA endorsement of any product or service.

7/01

Contents

Scanning from Start to Finish

Placing Your Document 1
Using the Scanner Buttons 2

Using EPSON Smart Panel 2
Scanning and Printing with Photo Print 4
Scanning to E-mail 5
Scanning a Photo to a File 7
Scanning to the EPSON PhotoCenter 11

Selecting TWAIN Settings 16

Recommended Settings 18

Scanning Transparencies 19

Using Film Holders 19

Scanning with the EPSON Perfection 1650 PHOTO

Scanning with the EPSON Perfection 1250 PHOTO

Scanning Reflective Documents or Photographs

Problem Solving

20
22
23

25

1

Scanner Light

Problems and Solutions

Setup Problems 26
Scanner Problems 28
Software Problems 29
Image Problems 29

Where To Get Help

For More Information

EPSON Technical Support
Software Technical Support 34

25
26

32
32
33

iii

Requirements and Notices

35

System Requirements

Windows

Macintosh

Important Safety Instructions

ENERGY STAR Compliance

FCC Compliance Statement

Declaration of Conformity

Warranty

Index

35
35
36
37
38
39
40
40

43

iv

Contents

Scanning from Start to Finish

Your EPSON Perfection® scanner lets you turn pictures and documents into digital
files on your computer with the press of a button. You can use the buttons in
conjunction with the EPSON Smart Panel™ software or you can use EPSON Smart
Panel by itself. Instructions for using EPSON Smart Panel and each of the buttons are
included in this chapter.

If you’re experienced with scanning, you can use EPSON® TWAIN to scan with
applications like Adobe® Photoshop® Elements or any other TWAIN-compliant
program. See “Selecting TWAIN Settings” on page 16 for instructions.

Instructions for setting up your scanner can be found on the Start Here poster.

Placing Your Document

Place your document face down on the document table glass, as shown below.

Perfection 1250:

center document
under arrow

Perfection 1650:

align document in
upper right corner

The self-adjusting cover allows you to place thick documents on the
document table glass without removing it.

1

Using the Scanner Buttons

}

The scanner’s

] Start, { Photo Print, | E-Mail, and

perform one-touch scanning with EPSON Smart Panel, as described below:

]

Start Press the ]Start button on the scanner to open EPSON Smart

Panel (default). For details, see the section below.

{

Photo Print Press the {Photo Print button to automatically scan and print a

photo. For details, see page 4.

|

E-Mail Press the |E-Mail button to scan your image and send it as an

e-mail attachment. For details, see page 5.

}

Scan to Web Press the }Scan to Web button to scan an image and upload it to

the EPSON photo-sharing site, PhotoCenter.
page 11.

Using EPSON Smart Panel

You can use EPSON Smart Panel with the scanner’s buttons, or you can use it by
itself. Follow these steps to use EPSON Smart Panel to scan your document or photo.

Scan to Web buttons let you

SM

For details, see

]

The

Start button is set to open the Smart Panel by default. However,
you can assign the
Panel applications. See the next page for instructions.

For Windows
In addition to the Smart Panel applications, you can assign other
applications that support “Scanner events” (for example, Microsoft
Imaging for Windows) to the
Reference Guide for instructions.

1. Place your photo(s) face down on the document table glass; then close the scanner
cover. (If you place multiple photos, make sure that their edges do not touch.)

2. Do one of the following to open EPSON Smart Panel:

Press the

■

Click the Smart Panel icon on the desktop.

■

On a Macintosh,® you can also open the Apple® menu and select

■

SMART PANEL

2

Scanning from Start to Finish

] Start button on your scanner.

®

users:

.

]

Start button to automatically open any of the Smart

®

]

Start button. See your electronic

EPSON

EPSON Smart Panel opens:

If you want the ] Start
button to open a Smart
Panel application instead
of Smart Panel, select
the application here. The
] icon appears next to
the selected application.

3. Click the icon for your desired Smart Panel scanning application. The window for
that application appears and lets you adjust settings for your scan. Follow the
on-screen steps for each application.

For instructions on using each of the Smart Panel applications, see your electronic
EPSON Smart Panel User’s Guide as described on page 32.

If you select Copy or Photo Print, make sure your printer is turned on and
the correct paper type and size is loaded in your printer.

Using EPSON Smart Panel

3

Scanning and Printing with Photo Print

The

{ Photo Print button allows you to scan and print your photographs in one easy

step.

Make sure your printer is turned on and the correct paper type and size is
loaded in your printer.

1. Make sure the paper you want to print on is loaded in your printer.

2. Place your photo face down on the document table; then close the scanner cover.

3. Press the

{ Photo Print button on the scanner’s control panel.

4. EPSON Smart Panel opens and confirms you have a printer installed on your
system. Then EPSON TWAIN automatically scans your image.

5. When the scan completes, the EPSON Photo Print screen appears and your
scanned image automatically prints.

If you want to verify or change the paper and print size settings, cancel the
scan; then select your paper and print size. Press the
on the scanner or the green
the new settings.

4

Scanning from Start to Finish

{

Photo Print button

button on the screen to scan and print with

x

Scanning to E-mail

The | E-Mail button works with the Scan to E-mail application in Smart Panel to
automatically scan your document and attach it to an e-mail.

If you access Scan to E-mail from Smart Panel instead of using the
| E-Mail button, your steps are slightly different. See your electronic
Smart Panel manual for details.

Your e-mail program must be MAPI-compliant—for example Microsoft
Exchange or Outlook. See your e-mail documentation for details. AOL
not a MAPI-compliant e-mail program.

To send a photo using AOL, scan it and save it as a file as described on
page 7, then attach it to an e-mail and send it.

®

is

Follow these steps to scan with the | E-Mail button and Smart Panel:

1. Make sure you are connected to the Internet.

2. Place your photo(s) face down on the document table glass; then close the scanner
cover.

If you place more than one photo on the document table, make sure that
their edges do not touch.

3. Press the | E-Mail button. EPSON Smart Panel opens, then EPSON TWAIN
automatically scans your image.

If you’d rather scan in Manual mode so you can adjust your scan settings, click

Cancel

. (See page 16 for instructions on selecting TWAIN settings.) After

adjusting your settings, close EPSON TWAIN and continue with step 4.

Scanning to E-mail

5

4. When the scan completes, the Scan to E-mail dialog box opens. Select your e-mail
program and then click

Launch

. (You only need to select your e-mail program
the first time you use EPSON Smart Panel. For subsequent scans, it is
automatically selected.)

select your
e-mail program

click Launch

5. An e-mail dialog box opens with your photo(s) attached. Enter the recipient’s
e-mail address, type in a message, and then click

click Send to
deliver your e-mail

Send

.

recipient’s
e-mail address

attached photos

6

Scanning from Start to Finish

Some e-mail programs, such as Outlook Express, do not immediately
send the e-mail, but instead place it in an “outbox.” To send the e-mail,
you must launch the e-mail program and then click Send/Recv. See your
e-mail program’s documentation for more information.

Send and
Receive

Outbox

Scanning a Photo to a File

You can scan a photo directly to a file. This is useful for:

creating files to attach to an e-mail

■

archiving your photos as digital files

■

distributing your photos to friends and family.

■

Follow these steps to scan a photo to a file:

1. Place your photo(s) face down on the document table glass; then close the cover.

If you place more than one photo on the document table, make sure that
their edges do not touch.

2. Do one of the following to open EPSON Smart Panel:

Double-click the EPSON Smart Panel icon on the desktop.

■

On a Macintosh, you can also open the Apple menu and select

■

SMART PANEL

.

Scanning a Photo to a File

EPSON

7

3. EPSON Smart Panel opens. Click

Scan to File

Scan to File

.

EPSON TWAIN automatically scans your image. If you’d rather scan in Manual
mode so you can adjust your scan settings, click

Cancel

. (See page 16 for
instructions on selecting TWAIN settings.) After adjusting your settings, close
EPSON TWAIN and continue with step 4.

8

Scanning from Start to Finish

4. When the scan completes, the Scan to File dialog box opens. If you want to scan
more photos, place them on the document table glass, close the scanner cover, and
then click

if you don’t
want to save
a file, click
the checkbox
to deselect it

click File0001
to rename it

Scan More

You can see a larger version of an image by double-clicking it.

. When you’re finished scanning, click

Finish

.

click Scan More
if you have
more photos
to scan

Scanning a Photo to a File

9

5. At the next dialog box, you may specify a file path and file format. When you’re
finished, click

The file path is the location where the file is saved. If you are not going to
use the default path (My Documents), be sure to use a path that is easy to
remember.

Bitmap is the default file format in Windows. JPEG is the default file
format on Macintosh. Bitmap files are high quality, but have a large file
size. To send a photo through the Web or by e-mail, try the JPEG file
format instead. JPEG format allows you to select different levels of image
quality (remember that higher quality results in a larger file size).

current folder for
saved photos

to save your files
in a different path,
click Browse, then
select the new path

select a file format

. The photo is saved in your selected folder.

Save

available only if
JPEG is selected

10

Scanning from Start to Finish

Scanning to the EPSON PhotoCenter

With the
EPSON PhotoCenter at

} Scan to Web button, you can scan photos and upload them to the

http://photo.epson.com

. The EPSON PhotoCenter is a

free photo-sharing site that allows you to:

store, organize, and share your photos

■

print high-resolution photos straight from the Web

■

order prints and custom photo gifts.

■

If you are using AOL, first log on to AOL, then follow the steps below.

If you access Scan to Web from Smart Panel instead of using the
to Web button, your steps are slightly different. See your electronic Smart
Panel manual for details.

}

Scan

Follow these steps to scan photos to the EPSON PhotoCenter:

1. Make sure you are connected to the Internet.

2. Go to

http://photo.epson.com

and register your e-mail address and password.

3. Place your photo(s) face down on the document table glass; then close the cover.

If you place more than one photo on the document table, make sure that
their edges do not touch.

4. Press the

} Scan to Web button. EPSON Smart Panel opens, then EPSON

TWAIN automatically scans your image.

If you’d rather scan in Manual mode so you can adjust your scan settings, click

Cancel

. (See page 16 for instructions on selecting TWAIN settings.) After

adjusting your settings, close EPSON TWAIN and continue with step 5.

Scanning to the EPSON PhotoCenter

11

5. When the scan completes, the Scan to Web dialog box opens.

■

■

select
USA

Select
and

Connection Password

USA

under

Site Name

you used when you registered at the EPSON

, and enter the same

User ID

(e-mail address)

PhotoCenter. (You only need to do this once. For subsequent scans, these are
automatically selected.)

Click

Upload

If you have other digital images on your hard drive that you want to upload,
click Select File, browse to the location of the files, and add them to the
File Specification list before you click Upload.

. The photos upload to the EPSON PhotoCenter.

User ID (e-mail
address) and
password for the
EPSON PhotoCenter

click Select File,
then browse to add
more files

click Upload to
transfer files to the
EPSON PhotoCenter

12

Scanning from Start to Finish

6. When the upload completes, a message prompts you to confirm your upload.
Click OK to connect to the EPSON PhotoCenter. Under

Member Sign In

,

enter your e-mail address and password, and then click go.

Member
Sign In box

7. You are automatically logged into the EPSON PhotoCenter and receive a message
stating that you have new photos in your Photo Inbox. Click

Photo Inbox

to

view your photos.

click Photo
Inbox to view
your photos

click here
to create a
new album

available
albums

If you don’t see your photos, increase the size of your browser window or
use the scroll bar to scroll down until you see your photos.

Scanning to the EPSON PhotoCenter

13

8. If you want others to see your photos, you must move them to an album. Select
the photos you want to share. Either select them individually by clicking

photo

select an album
or create a
new one

select all photos
or select them
individually

for each picture or click

Select All

to select them all.

Select

9. Select the album you want to move your photos to. Then click
move the photos to the album. (If you want to create a new album, select

Album

from the album selection box. After you click

Move

or

Move

, you will see

Copy

or

Copy

New

to

another window where you can name the album and add a password.)

Now that your photos are in an album, you can view them at any time and share them
with your friends and family.

14

Scanning from Start to Finish

Sharing Your Photos

Now your friends and family can view the photos you’ve uploaded to the EPSON
PhotoCenter. Have them visit
under

Visit Albums

your friends and
family enter
your e-mail
address here

, then click go.

http://photo.epson.com

Your friends and family can view the photos in the shared albums you’ve created.
After viewing your photos, they can print the photos at home, order reprints, or use
the photos in an e-mail postcard.

, enter your e-mail address

click here for
help with
the EPSON
PhotoCenter

select a
photo, then
click one of
these options

Scanning to the EPSON PhotoCenter

15

Selecting TWAIN Settings

Before you scan, you need to open a host application—the program into which you
plan to import the scanned image or document, such as EPSON Smart Panel,
ArcSoft™ PhotoImpression,™ or other TWAIN-compliant program. You have to start
this application before you can access EPSON TWAIN. (The scanner buttons
automatically open EPSON Smart Panel or a Smart Panel application.)

The first time you open your application, you need to select the scanner “source” you
want to scan with. Your EPSON Perfection scanner comes with the EPSON TWAIN
driver. Select it as the source in your application (EPSON Smart Panel automatically
selects EPSON TWAIN).

When you scan with EPSON Smart Panel, the default TWAIN mode is Full Auto
and the software automatically selects the settings for your scan. If you want to use
Manual mode and select the settings yourself, follow these steps:

1. Start your scan. This can be done with the scanner buttons, from Smart Panel, or
from within your application.

2. Click
screen:

3. Click
see this screen:

Cancel

Manual mode

when you see this

when you

16

Scanning from Start to Finish

4. Manually adjust settings in the EPSON TWAIN window in the following order:

3 Automatically set the

scan area for your image

1 Select the basic settings:

Document Source
Image Type
Destination
Resolution

2 Preview your image

(default)

using Auto Locate

4 Size or scale the image

5 Customize your settings

and configuration, and
use color management

6 Scan the image into your

application

5. After you scan your image, close EPSON TWAIN to return to your application.

The most important thing to remember when scanning is to select the
correct image type and best resolution for your scan. For tips on selecting
the best resolution and image type, see “Recommended Settings” on
page 18. For detailed information on making settings in EPSON TWAIN,
see your electronic Reference Guide, as described on page 32.

To switch back to automatic mode, click Full Auto mode in the EPSON
TWAIN windows.

Selecting TWAIN Settings

17

Recommended Settings

Getting the best scan possible depends on several factors, including the quality of your
original and the resolution you select. The better your original is, the better your scan
will be. You can make many corrections in your scanning software (EPSON
TWAIN), however, major photo retouching will need to be done in programs such as
Adobe Photoshop Elements or ArcSoft PhotoImpression.

If you are manually adjusting the settings in the TWAIN window, try the following
settings for optimal scans:

Viewing on screen or the Web: 72 to 96 dpi

■

Sending and viewing on e-mail: 96 to 150 dpi

■

Printing:

■

Resolution for

Type of image Recommended Image Type

Photograph Color Photo 300 dpi

Small photograph to be enlarged Color Photo 300 to 3200 dpi

Magazine Color Photo 300 dpi

Newspaper (text only) Text 400 dpi

Text for OCR Text 400 dpi

Text with images Color Document 400 dpi

Line art Line Art 300 to 3200 dpi

35 mm film (negative) TPU: Color Neg. Film

TPU: Monochrome Neg. Film

35 mm slide TPU: Pos. Film 300 to 3200 dpi

printing

300 to 3200 dpi

Higher dpi settings create larger files. Don’t select a higher resolution than
necessary for your final output (web, e-mail, or print).

18

Scanning from Start to Finish

Scanning Transparencies

This section gives basic information on using the transparency unit (TPU) for your
scanner. The transparency unit, also referred to as a film adapter, lets you scan slides
and negative or positive film strips with your scanner.

If you don’t have the PHOTO version of your scanner, you can purchase a
transparency unit from the EPSON StoreSM at [phone] or visit our web site at
www.epsonstore.com (U.S. sales only). In Canada, please call [phone] for
dealer referral.

Use the following part numbers when ordering your TPU:

EPSON Perfection 1250 TPU: B12B813321

■

EPSON Perfection 1650 TPU: B813172

■

The EPSON Perfection 1650 PHOTO TPU is built into the scanner lid. The
optional TPU for the EPSON Perfection 1650 is a separate piece; it is not
built into the lid. For instructions on using this TPU, see your electronic

Reference Guide.

Using Film Holders

Be sure to use the film holders that came with your scanner. They ensure correct
placement of your transparencies and make it easier to scan them.

Film has two sides, a shiny base side and a dull emulsion side. The base side of the
film has the film maker’s name and film ID numbers printed on it. Always place the
shiny base side down.

Hold the film by the edges or use gloves. Touching the film surface with
bare hands can leave fingerprints or other marks on the film.

Scanning Transparencies

19

Scanning with the EPSON Perfection 1650 PHOTO

If you have an EPSON Perfection 1650 PHOTO scanner, the transparency unit is
built into the scanner lid. Follow these steps to use the transparency unit:

1. Unplug the AC adapter.

2. Remove the reflective document mat. To do this, grasp the top of the mat and
then slide it up gently.

3. Make sure the TPU cable is plugged into the scanner’s transparency unit
connector.

4. Plug in the AC adapter.

20

Scanning from Start to Finish

5. The orientation of the film holder is different for scanning slides and film. For
slides, place the film holder in the upper-right corner of the document table, then
place your slides in the square openings.

For film, insert your film into the film holder, then place it in the upper-right
corner of the document table.

orientation for
scanning slides

orientation for
scanning film

6. Close the document cover.

7. In EPSON TWAIN, select

, or

Film

TPU: Pos. Film

TPU: Color Neg. Film, TPU: Monochrome Neg.

as your image type (see page 18 for recommended

settings).

For more information on using the transparency unit, see your electronic Reference
Guide.

Scanning with the EPSON Perfection 1650 PHOTO

21

Scanning with the EPSON Perfection 1250 PHOTO

If you have an EPSON Perfection 1250 PHOTO scanner, the transparency unit is
included as a separate part. Follow these steps to use the transparency unit:

1. Unplug the AC adapter.

2. Connect the TPU cable to the scanner’s transparency unit connector.

3. Plug in the AC adapter.

4. Open the document cover.

5. Slide your film into the film holder, then place it in the upper-right corner of the
document table, as shown.

22

Scanning from Start to Finish

6. Place the TPU on the film holder. Be sure to align the notches on the TPU with
the holes in the film holder.

7. In EPSON TWAIN, select

, or

Film

TPU: Pos. Film

TPU: Color Neg. Film, TPU: Monochrome Neg.

as your image type (see page 18 for recommended

settings).

For more information on using the transparency unit, see your electronic Reference
Guide.

Scanning Reflective Documents or Photographs

When you return to scanning normal reflective documents (non-transparent
documents such as memos or photographs), be sure to:

Unplug the AC adapter, then unplug the transparency unit from the option

■

connector. When you are ready to scan again, plug in the AC adapter.

EPSON Perfection 1650 PHOTO users only: Replace the reflective document

■

mat, as shown below.

1. Open the document cover.

2. Hold the reflective document mat with the white side facing away from the

cover.

3. Slide the bottom corners of the reflective document mat

into the slots at the bottom of the document cover.
Make sure the top of the mat is inserted in the slot
at the top of the cover.

Scanning Reflective Documents or Photographs

23

24

Scanning from Start to Finish

Problem Solving

This chapter gives you the basics for diagnosing and solving scanner problems. For
more troubleshooting tips, see the “Troubleshooting” section of your electronic
Reference Guide.

Scanner Light

The

] light indicates the status of the scanner, as described in the tables below.

EPSON Perfection 1250/1250 PHOTO

Light Color Status

Flashing Green The scanner is initializing (warming up) or is busy scanning.

On Green The scanner is ready to scan images.

On Red The scanner may not be properly connected to the computer.

Unplug the scanner from its power source, remove the USB
cable, and then plug them back in.

If this does not eliminate the error, one of the following may be
the problem and you need to consult your dealer or EPSON:

■ The fluorescent lamp needs to be replaced.

■ The scanner is malfunctioning.

Off — The scanner or AC adapter is unplugged.

25

EPSON Perfection 1650/1650 PHOTO

Light Color Status

Flashing Green The scanner is initializing (warming up) or is busy scanning.

On Green The scanner is ready to scan images.

Flashing Red If you are scanning transparencies with the EPSON Perfection

1650 PHOTO, make sure you’ve removed the reflective
document mat.

The scanner may not be properly connected to the computer.
Unplug the scanner from its power source, remove the USB
cable, and then plug them back in.

If this does not eliminate the error, one of the following may be
the problem and you need to consult your dealer or EPSON:

■ The fluorescent lamp needs to be replaced.

■ The scanner is malfunctioning.

Off — The scanner or AC adapter is unplugged.

Problems and Solutions

If you’re having problems, this section answers some of the most common questions.

26

Problem Solving

Setup Problems

Your system doesn’t recognize the
scanner or the indicator light
doesn’t come on.

Make sure your scanner is connected
to your computer and plugged into a
power source.

The New Hardware Wizard
appears.

Click

Cancel

and follow the steps on

the Start Here poster. Do not click

.

Next

You are unable to install EPSON
TWAIN in Windows 2000.

In Windows 2000, don’t select

■

under

Block
System, Hardware, Driver
Signing

Control Panel

; select

Ignore

or

,

Warn

instead.

If you see an error message or the

■

software doesn’t install correctly
on Windows 2000, you may not
have software installation
privileges. See your system
administrator.

You cancelled the scanner software
installation before it was complete,
or you connected the scanner
before installing the software
(Windows).

EPSON TWAIN may be incorrectly
installed. See the section below for
your operating system.

For Windows Me or 98 users:

3. In the System Properties dialog
box, select the
then click

Device Manager

Hardware

tab,

.

4. Click the plus (+) sign next to

Other devices
devices

. If a question (?) mark

or

Imaging

or an exclamation (!) mark
appears next to your scanner
name, right-click your scanner
name, and then select

Uninstall

.

5. Follow the installation steps on
the Start Here poster.

Disconnect the AC adapter and the
USB cable from the scanner, then
follow the installation steps on the
Start Here poster.

For Windows 2000 users:

1. Make sure your scanner is
plugged in and connected to
your computer.

2. Right-click the

My Computer

icon on your desktop, and then
click

Properties

.

Setup Problems

27

Scanner Problems

The fluorescent lamp isn’t on.

The scanner has a power saving

■

function (sleep mode); press the
] Start button to “wake” the
scanner. Or unplug the USB
cable or power cable, then plug it
back in.

Make sure the power cord is

■

connected to the scanner and
plugged into a power outlet.

The scanner doesn’t scan.

Wait until the fluorescent lamp

■

stays on (ready for scanning).
You may need to preview your
scan to make the lamp come on.

If you are using a USB hub, try

■

connecting the scanner directly
to the computer’s USB port. Use
only the USB cable that came
with your scanner.

If you see your scanner in the

■

Windows Control Panel, but
you can’t scan, uninstall and
reinstall your scanner software.

The scanner buttons don’t work
after plugging in the USB cable or
AC adapter (Macintosh).

before using the scanner buttons. If
you press a scanner button and
nothing happens, initialize the
scanner by scanning an image from
Smart Panel. Then you can use the
buttons.

You’re having trouble scanning
while using the transparency unit.

Make sure the transparency unit

■

is correctly installed and
connected to the scanner’s
option interface.

Make sure you select the correct

■

Document Source setting for the
option and your image:

Color Neg. Film
Monochrome Neg. Film
TPU: Pos. Film

If you’re scanning in Manual

■

(see page 18).

,

TPU:

TPU:

, or

Mode on a Macintosh, the watch
icon may not change back to a
pointer after scanning is
complete. The pointer returns to
normal after you close EPSON
TWAIN.

If you’re using the EPSON

■

Perfection 1650 PHOTO, make
sure you’ve removed the
reflective document mat and
positioned the film holder
correctly (see page 20).

28

Problem Solving

If you unplug your USB cable or AC
adapter, then plug it back in, wait
until the scanner has initialized

If the edges of your image aren’t

■

scanned, see page 30.

Software Problems

The scanner software doesn’t work
properly.

Make sure your computer meets

■

the system requirements listed
on page 35 or page 36 and
supports the software
applications you’re using.

Check if your computer has

■

enough memory for your
software. If you’re running other
software at the same time, the
computer may not have enough
memory. (See your software and
computer manuals.) Try closing
any open applications, including
screen savers and virus protection
programs.

If you are scanning a large image
or scanning at a high resolution,
your computer may not have
enough memory to process the
image.

Check your software installation.

■

If all else fails, uninstall your
software, then reinstall it.

Image Problems

Your scanned image is blurred or
distorted.

Check the position and

■

condition of your document.
Make sure the document is
placed flat against the scanner’s
document table glass. If only part
of the image is blurred, part of
your document may be wrinkled
or warped.

Try scanning at a higher

■

resolution. See page 18 for
recommended settings.

Make sure the document table

■

glass is clean. See your electronic
Reference Guide for details.

Make sure the scanner is not

■

tilted or placed on an unstable or
uneven surface.

Software Problems

29

Your image is too dark.

Try adjusting the brightness with

■

your application software. Also
check the brightness and contrast
values of your display screen.

The dark area around film, such

■

as the frame of the film holder, is
perceived as white—altering the
exposure of the scanning area
and causing your scans to appear
darker. Set the correct color by
adjusting the marquee (frame
border) so none of the film
holder is selected. See your
electronic Reference Guide for
details.

The edges of the document are not
scanned.

If you are using a film holder, the

■

edges of your film may not be
scanned. If this happens, turn off
Automatic Thumbnail Preview
for Film:

1. In EPSON TWAIN, click

Configuration

2. On the

Preview

.

tab, make

sure the checkbox for

Automatic Thumbnail
Preview for Film

is

unchecked.

When you preview your image,
manually select the area to be
scanned.

The document table has

■

non-readable areas around the
edges. If your document extends
beyond the limits marked on the

30

Problem Solving

document table edge guides,
reposition your document so it is
within the readable area.

Check the position of your

■

source document. Adjust your
document’s position so that the
image is within the glass area.

The scanner doesn’t recognize
your image type when scanning in
Full Auto mode.

Try scanning the image again. If that
doesn’t work, scan in Manual mode
(see page 16 for instructions).

The file size is too big.

Adjust your scan settings. Try
selecting a lower resolution (dpi),
saving the file in a different format,
or scan only part of the image.

The printed image is larger or
smaller than the original size.

You have changed the resolution or
scaled your image. The image size
settings in your software determine
the size of the printed image.

A dotted line appears in the image.

The image does not look the same
as the original.

Your software settings are not

■

correct for your document type.
Try different combinations of
image settings using your
scanner software.

Because your monitor and

■

printer use different technologies
to represent colors, your printed
colors cannot exactly match the
colors you see on your screen. If
you increase your monitor’s
color palette, you can view a
greater range of colors on screen.

If this happens on both your screen
and printout, clean the document
table glass as described in your
electronic Reference Guide.

If the line is just on your printout,
you may need to clean your printer.

Image Problems

31

Where To Get Help

For More Information

There are several sources of information for your scanner, including printed materials,
help utilities, and electronic manuals. Here’s where to look for help:

■

Scanner Basics

This manual contains scanning instructions, troubleshooting information, system
requirements, safety instructions, and your warranty.

■

On-screen Help

Whenever you’re working with EPSON Smart Panel or any of the other software
that came with your scanner, you can click the

■

EPSON Perfection 1250/1650 Reference Guide

This electronic manual has detailed information about your scanner, including
how to use EPSON TWAIN, scan transparencies, assign Smart Panel applications
to the

] Start button, troubleshooting, and specifications. If you copied the

Reference Guide to your hard drive during the software installation, you can access
it as follows:

Help

button or

Help

menu.

■

32

Problem Solving

Windows: Click

Guide

.

Macintosh: Open the

Guide

EPSON Smart Panel User’s Guide

.

Start

, select

Perfection

Programs, EPSON

, then click

folder, then double-click

PF1250/1650

View Reference

EPSON Smart Panel includes an electronic manual, which is automatically
copied to your hard drive when you install the software. You can access it by
opening EPSON Smart Panel, then clicking the? in the lower right corner.

The Reference Guide and EPSON Smart Panel User’s Guide are in HTML
format, so you need a browser—such as Internet Explorer 3.0 or Netscape
Navigator,
the CD-ROM.)

Your other software may also include electronic manuals or online help.
After installing the software, check its program folder to see if an
electronic manual is available.

™

version 3.0 or later—to view it. (A browser is not included on

EPSON Technical Support

EPSON provides technical assistance 24 hours a day through the electronic support
services and automated telephone services listed in the following table:

Service Access

World Wide
Web

Automated
Telephone
Services

From the Internet, you can reach EPSON Support at
http://support.epson.com. At this site, you can download drivers and
other files, look at product documentation, access troubleshooting
information, and receive technical advice through e-mail.

A variety of automated help services are available 24 hours a day, seven
days a week. To use these services, you must have a touch tone
telephone and call [phone]. Your SoundAdvice
is 70060. Use this code to quickly select your scanner in SoundAdvice.

SM

Express Code

To speak to a technical support representative, dial [phone] (U.S.) or
[phone] (Canada), 6 AM to 6 PM, Pacific Time, Monday through Friday. Toll
or long distance charges may apply.

Before you call, please have the following information ready:

Product name (EPSON Perfection 1250, 1250 PHOTO, 1650, or

■

1650 PHOTO)

Product serial number (located on the back of the scanner)

■

Proof of purchase (such as a store receipt) and date of purchase

■

Computer configuration

■

Description of the problem

■

You can purchase supplies and accessories from the EPSON Store at [phone]
or visit our web site at www.epsonstore.com (U.S. sales only). In Canada, please call
[phone] for dealer referral.

If you need help using another manufacturer’s software with an EPSON
product, see the documentation for that software for technical support
information.

EPSON Technical Support

33

Software Technical Support

Software Telephone Fax Online and E-mail

EPSON TWAIN
driver

EPSON Software™
Film Factory

EPSON Smart Panel [phone] [phone] [e-mail]

ArcSoft
PhotoImpression

Adobe Photoshop
Elements

™

U.S.
[phone]

Canada
[phone]

[phone]
8:30

AM

to 5:30 PM, PST,

Monday through Friday

[phone]
6:00

AM

to 5:00 PM, PST,
Monday through Friday
(pay support)

[phone]
fax-on-demand
system

[phone] www.arcsoft.com

— www.adobe.com/support

http://support.epson.com

[e-mail]

[e-mail]

34

Problem Solving

Requirements and Notices

This chapter includes system requirements, safety instructions, and other important information about
your EPSON Perfection scanner.

System Requirements

The minimum system requirements for Windows and Macintosh are listed below. For optimum
performance, a faster processor and more memory are recommended. If you are scanning
high-resolution images, you need more than the minimum available hard disk space and memory
listed.

Windows

■

An IBM®-compatible PC with a Pentium® or faster processor

■

Microsoft Windows 98 Second Edition, Windows Millennium Edition (Me), or Windows 2000
Professional, preinstalled

■

64MB RAM (128MB RAM recommended)

■

50MB available hard disk space

■

CD-ROM or DVD drive

■

Built-in USB port or self-powered, first-tier hub connection

■

Mouse or pointing device

■

VGA color monitor with 640 × 480 or higher resolution (a color monitor with a resolution of
800 × 600 or higher recommended)

■

8-bit, 256-color display adapter (24-bit display adapter with millions of colors recommended).

On-screen color and tone reproduction are subject to the display capability of your
computer system, including the video adapter, monitor, and software. See the
documentation for these products for details.

35

Macintosh

You cannot use a serial interface to connect the scanner.

■

Apple Macintosh computer (G3, G4, or iMac™) with built-in USB port, running Mac® OS 8.5 to

9.X

Check the Apple website for any updates to your operating system.

■

Available built-in USB port or self-powered, first-tier hub connection

■

64MB RAM (128MB recommended)

■

50MB available hard disk space

■

CD-ROM or DVD drive

■

Mouse or pointing device

■

VGA color monitor with 640 × 480 screen resolution (or higher recommended) and 256 colors
(millions of colors recommended)

On-screen color and tone reproduction are subject to the display capability of your
computer system, including the video adapter, monitor, and software. See the
documentation for these products for details.

EPSON TWAIN supports the Apple ColorSync™ 2.X color management system and QuickTime.™
These extensions are automatically installed during EPSON TWAIN installation.

36

Requirements and Notices

Important Safety Instructions

Read all of these instructions and save them for later reference. Follow all warnings and instructions
marked on the scanner.

■

Place the scanner close enough to the computer for the interface cable to reach it easily.

■

Place the scanner and AC adapter near an electrical outlet where the power cord can be easily
unplugged.

Note for French-speaking users:
Installez le scanner et l’adapteur près d’une prise électrique permettant de débrancher facilement le
cordon d’alimentation.

■

Allow space behind the scanner for the cables, and space above the scanner so that you can raise
the document cover fully.

■

Keep the scanner and AC adapter away from high temperatures and humidity, and excessive dirt
or dust. Also avoid using or storing the scanner in places subject to rapid changes of temperature
and humidity.

■

Keep the scanner and AC adapter away from direct sunlight and strong light sources.

■

Unplug the scanner and AC adapter before cleaning. Clean with a damp cloth only. Do not use
liquid or aerosol cleaners.

■

Do not place the scanner or AC adapter on an unstable surface, near a radiator, or near a heat
source.

■

If you are not going to use the scanner, be sure to unplug the AC adapter from the electrical outlet.

■

Do not use the scanner or AC adapter near water, outdoors, or handle either device with wet
hands. Never insert or disconnect the power plug with wet hands.

■

Keep out of reach of children.

■

Use only the AC adapter that comes with your scanner. Using any other adapter could cause fire,
electrical shock, or injury.

■

The AC adapter is designed for use with the scanner with which it was included. Do not attempt
to use it with other electronic devices unless specified.

■

Use only the type of power source indicated on the AC adapter’s label, and always supply power
directly from a standard domestic electrical outlet with the AC power cord that meets the relevant
local safety standards.

■

Power-supply cords should be protected from abrasion, cuts, crimping and kinking. Be sure to
place your cords to avoid any damage. Do not place objects on top of the power cord and the AC
adapter or allow the power cord to be stepped on or run over. You should take special care to try to
keep the power cord straight at the ends and the points where it enters and leaves the transformer.

■

Beware of electrical shock hazards.

■

Connect all equipment to properly grounded power outlets. Avoid using outlets on the same
circuit as photocopiers or air control systems that regularly switch on and off.

Important Safety Instructions

37

■

Do not let the power cord become damaged or frayed.

■

If you use an extension cord with the scanner, make sure the total ampere rating of the devices
plugged into the extension cord does not exceed the cord’s ampere rating. Also, make sure the total
ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet’s ampere
rating. Do not place multiple loads on the electrical outlet.

■

Never disassemble, modify, or attempt to repair the scanner, AC adapter, power cord, or optional
equipment.

■

Avoid places subject to shocks and vibrations.

■

Do not block or cover the openings in the scanner’s cabinet. Do not insert objects into any
openings as they may touch dangerous voltage points or short out parts.

■

Unplug the scanner and refer servicing to qualified service personnel under the following
conditions:

If the power cord or plug is damaged; if liquid has entered the scanner or AC adapter; if the
scanner or AC adapter has been dropped or the case damaged; if the scanner or AC adapter does
not operate normally or exhibits a distinct change in performance. (Do not adjust controls that are
not covered by the operating instructions.)

■

For US and Canadian users:

Use only the included power cord or a 6 to 10 foot long UL-approved type SPT-2, 2 x 18 AWG
cord with a 125 V, 10 A polarized plug and 125 V, 7 A connector.

The AC adapter is equipped with a polarized alternating-current line plug (a plug having one
blade wider than the other) and polarized power inlet. These plugs only fit into a power outlet in
one way. This is a safety feature. If you are unable to insert the plug properly, try reversing the
plug. If the plug still fails to fit, contact an electrician to replace your outlet. Be sure to use only the
polarized AC cord that comes with the scanner.

E

NERGY STAR

As an ENERGY STAR Partner, EPSON has determined that this product
meets the ENERGY STAR guidelines for energy efficiency. The EPA
ENERGY STAR office equipment program is a voluntary partnership with
the computer and office equipment industry to promote the introduction
of energy-efficient personal computers, monitors, printers, fax machines,
and copiers in an effort to reduce air pollution caused by power generation.

38

Requirements and Notices

Compliance

FCC Compliance Statement

For United States Users

This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio or television reception. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause interference to radio
and television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:

■

Reorient or relocate the receiving antenna.

■

Increase the separation between the equipment and receiver.

■

Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.

■

Consult the dealer or an experienced radio/TV technician for help.

WARNING: The connection of a non-shielded equipment interface cable to this equipment will
invalidate the FCC Certification of this device and may cause interference levels which exceed the
limits established by the FCC for this equipment. It is the responsibility of the user to obtain and use a
shielded equipment interface cable with this device. If this equipment has more than one interface
connector, do not leave cables connected to unused interfaces. Changes or modifications not expressly
approved by the manufacturer could void the user’s authority to operate the equipment.

For Canadian Users

This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.

Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le materiel brouilleur du
Canada.

FCC Compliance Statement

39

Declaration of Conformity

According to 47CFR, Part 2 and 15 for Class B Personal Computers and Peripherals; and/or CPU
Boards and Power Supplies used with Class B Personal Computers:

We: Epson America, Inc.

Located at: MS 3-13

3840 Kilroy Airport Way
Long Beach, CA 90806-2469
Telephone: [phone]

Declare under sole responsibility that the product identified herein, complies with 47CFR Part 2 and
15 of the FCC rules as a Class B digital device. Each product marketed, is identical to the representative
unit tested and found to be compliant with the standards. Records maintained continue to reflect the
equipment being produced can be expected to be within the variation accepted, due to quantity
production and testing on a statistical basis as required by 47CFR §2.909. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.

Trade Name: EPSON

Type of Product: Color Image Scanner

Model: EPSON Perfection 1250/1250 PHOTO: G820A

EPSON Perfection 1650/1650 PHOTO: G850A

Warranty

Epson America, Inc. Limited Warranty

What Is Covered: Epson America, Inc. (“EPSON”) warrants to the first end user customer of the
EPSON product enclosed with this limited warranty statement, that the product if purchased and used
in the United States or Canada, conforms to the manufacturer’s specifications and will be free from
defects in workmanship and materials for a period of one year from the date of original purchase. For
warranty service, you must provide proof of the date of original purchase.

What EPSON Will Do To Correct Problems: Should your EPSON product prove defective during the
warranty period, please bring the product securely packaged in its original container or an equivalent,
along with proof of the date of original purchase, to your EPSON Dealer or EPSON Customer Care
Center. You are responsible for all costs (shipping, insurance, travel time) in getting the product to the
service location. EPSON will, at its option, repair or replace on an exchange basis the defective unit,
without charge for parts or labor. When warranty service involves the exchange of the product or of a
part, the item replaced becomes EPSON property. The replacement unit may be new or refurbished to

40

Requirements and Notices

the Epson standard of quality, and at Epson’s option, the replacement may be another model of like
kind and quality. Epson’s liability for replacement of the covered product will not exceed the original
retail selling price of the covered product. Exchange or replacement products or parts assume the
remaining warranty period of the product covered by this limited warranty.

What This Warranty Does Not Cover: This warranty covers only normal use in the United States and
Canada. This warranty does not cover damage to the EPSON product caused by parts or supplies not
manufactured, distributed or certified by EPSON. This warranty is not transferable and will not apply
to products purchased from an end user. This warranty does not cover third party parts, components or
peripheral devices added to the EPSON product after its shipment from EPSON, e.g., dealer-added
boards, chips or drives. EPSON is not responsible for warranty service should the EPSON label or logo
or the rating label or serial number be removed or should the product fail to be properly maintained or
fail to function properly as a result of misuse, abuse, improper installation, neglect, improper shipping,
damage caused by disasters such as fire, flood, and lightning, improper electrical current, software
problems, interaction with non-EPSON products, or service other than by an EPSON Authorized
Servicer. If a claimed defect cannot be identified or reproduced in service, you will be held responsible
for costs incurred.

THE WARRANTY AND REMEDY PROVIDED ABOVE ARE EXCLUSIVE AND IN LIEU OF
ALL OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO,
THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. SOME LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES.
IF THESE LAWS APPLY, THEN ALL EXPRESS AND IMPLIED WARRANTIES ARE LIMITED
TO THE WARRANTY PERIOD IDENTIFIED ABOVE. UNLESS STATED HEREIN, ANY
STATEMENTS OR REPRESENTATIONS MADE BY ANY OTHER PERSON OR FIRM ARE
VOID. IN THE EVENT THE REMEDIES ABOVE FAIL, EPSON’S ENTIRE LIABILITY SHALL
BE LIMITED TO A REFUND OF THE PRICE PAID FOR THE EPSON PRODUCT
COVERED BY THIS LIMITED WARRANTY. EXCEPT AS PROVIDED IN THIS WRITTEN
WARRANTY, NEITHER EPSON AMERICA, INC. NOR ITS AFFILIATES SHALL BE LIABLE
FOR ANY LOSS, INCONVENIENCE, OR DAMAGE, INCLUDING DIRECT, SPECIAL,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES, RESULTING FROM THE USE OR
INABILITY TO USE THE EPSON PRODUCT, WHETHER RESULTING FROM BREACH OF
WARRANTY OR ANY OTHER LEGAL THEORY.

In Canada, warranties include both warranties and conditions.

Some jurisdictions do not allow limitations on how long an implied warranty lasts and some
jurisdictions do not allow certain exclusions or limitations on damages, so the above limitations and
exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have
other rights which vary from jurisdiction to jurisdiction.

To locate the EPSON Authorized Reseller or EPSON Customer Care Center nearest you call:
[phone] or write to: Epson America, Inc., P.O. Box 93008, Long Beach, CA 90809-9985.

Warranty

41

42

Requirements and Notices

Index

Numerics

35 mm film or slide, scanning, 18 to 23

A

Accessories, 19, 33
Advanced settings, TWAIN, 16 to 17

B

Base side, film, 19
Blurred image, 29
Brightness problems, 30
Buttons

E-Mail, 5 to 7
Photo Print, 4
Scan to Web, 11 to 14
Start, 2 to 3
troubleshooting, 28

C

Correcting color, 30 to 31

E

E-mail, scanning to, 5 to 7
Emulsion side, film, 19
ENERGY STAR, 38
EPSON

help, 33 to 34
PhotoCenter, 11 to 15
Store, 19, 33
TWAIN, 16 to 17

F

File size, 31
File, scanning to, 7 to 10
Film holders, 19
Film, scanning, 18 to 23
Fluorescent lamp, 28

H

Help

EPSON, 33 to 34
software, 34

D

Dark image, 30
Document position, 1, 30
Documentation, how to use, 32

I

Image quality problems, 29 to 31
Incorrect colors, 30 to 31
Installation, troubleshooting, 26 to 27

L

Lamp, fluorescent, 28
Light, scanner, 25, 26

43

M

Manual mode, TWAIN, 16 to 17
Manuals, 32

N

New Hardware Wizard, 26

Smart Panel, overview, 2 to 3
Software

problems, 29

settings, 18
Software installation, troubleshooting, 26 to 27
Start button, 2 to 3
Support, 33 to 34
System requirements, 35 to 36

O

Option, transparency unit, 19 to 23

P

Photo Print, 4
PhotoCenter, EPSON, 11 to 15
Photographs, scanning, 18

R

Recommended settings, 18
Reflective documents, 23
Requirements, system, 35 to 36
Resolution, choosing, 18

S

Safety instructions, 37 to 38
Scanner

buttons, 2
light, 25, 26
troubleshooting, 28

Scanning

problems, 29 to 31
to e-mail, 5 to 7
to file, 7 to 10
to Web, 11 to 15, 18
with Photo Print, 4

with Smart Panel, 2 to 3
Settings, resolution, 18
Setup problems, 26 to 27
Slides, scanning, 18 to 23

T

Technical support, 33 to 34
Text, scanning, 18
Transparency unit (TPU)

EPSON Perfection 1250 PHOTO, 22 to 23
EPSON Perfection 1650 PHOTO, 20 to 21
purchasing, 19
recommended image type/resolution, 18

troubleshooting, 23, 28
Transparency, scanning, 18 to 23
Troubleshooting

image quality, 29 to 31

scanner, 28

setup, 26 to 27

software, 29

transparency unit, 23, 28

Windows, 26 to 27
TWAIN, advanced scanning, 16 to 17

U

USB, 35, 36

W

Warranty, 40 to 41
Web, scanning to, 11 to 15, 18
Windows, troubleshooting, 26 to 27

44

Index