•All right reserved. Reproduction of any part of this manual in any form wharsoever without SEIKO EPSON’s express
written permission is forbidden.
•The contents of this manual are subject to change without notice.
•All efforts have been made to ensure the accuracy of the contents of this manual. However, should any errors be
detected, SEIKO EPSON would greatly appreciate being informed of them.
•The above notwithstanding SEIKO EPSON can assume no responsibility for any errors in this manual or the
consequences thereof
CORPORATION
Nagano, Japan
.
Copyright 1995 by SEIKO EPSON
PRECAUTIONS
Precautionary notations throughout the tect are categorized relative to 1) personal injury, and 2) damage to
equipment:
DANGERSingnals a precaution which, if ignored, could ressult in serious or fatal personal
injury, Great caution should be exercised in performing procedures preceded by
a DANGER headings.
WARNINGSingnals a precaution which, if ignored, could result in damage to equipment.
The precautionary measures itemized below should always be observed when performing repair
/maintenance procedures.
DANGER
1. ALWAYS DISCONNECT THE PRODUCT FROM BOTH THE POWER SOURCE AND THE
HOST COMPUTER BEFORE PERFORMING ANY MAINTENANCE OR REPAIR PROCEDURE.
2. NO WORK SHOULD BE PERFORMED ON THE UNIT BY PERSONS UNFAMIAR WITH
BASIC SAFETY MEASURES AS DICTATED FOR ALL ELECTRONICS TECHNICIANS IN
THEIR LINE OF WORK
3. WHEN PERFORMING TESTING AS DISCATED WITHIN THIS MANUL, DO NOT CONNECT
THE UNIT TO A POWER SOURCE UNIT INSTRUCTED TO DO SO. WHEN THE POWER
SUPPLY CABLE MUST BE CONNECTED, USE EXTREME CAUTION IN WORKING ON
POWER SUPPLY AND OTHER ELECTRONIC COMPONENTS.
WARNING
1. REPAIRS ON EPSON PRODUCT SHOULD BE PERFORMED ONLY BY AN EPSON
CERTIFIED REPAIR TECHNICIAN.
2. MAKE CERTAIN THAT THE SOURCE VOLTAGE IS THE SAME AS THE RATED VOLTAGE,
LISTED ON THE SERIAL NUMBER/RATIG PLATE. IF THE EPSON PRODUCT HAS A
PRIMARY-AC RATING DIFERENT FORM THE AVAILABLE POWER SOURCE, DO NOT
CONNECTE IT TO THE POWER SOURCE.
3. ALWAYS VERIFY THAT THE EPSON PRODUCT HAS BEEN DISCONNECTED FROM THE
POWER SOURCE BEFORE REMOVING OR REPLACING PRINTED CIRCUIT BOARDS
AND/OR INDDIVIDUAL CHIPS.
4. IN ORDER TO PROTECT SENSITIVE m P CHIPS AND CIRCUITRY, USE STATIC
DISCHARGE EQUIPMENT, SUCH AS ANTI-STATIC WRIST STRAPS, WHEN ACCESSING
INTERNAL COMPONENTS.
5. REPLACE MALFUNCTIONING COMPONENTS ONLY WITH THOSE COMPONENTS
RECOMMENTED BY THE MAANUFACTURE; INTRODUCTION OF SECOND-SOURCE ICs
OR OTHER NONAPPROVED COMPONENTS MAY DAMAGE THE PRODUCT AND VOID
ANY APPLICABLE EPSON WARRANTY.
PREFACE
This manual describes functions, theory of electrical and mechanical operations, maintenance, and repair of
the FX-2170. The instructions and procedures included herein are intended for the experienced repair
technician, and attention should be given to the precautions on the preceding page. The chapters are
organized as follows:
Chapter 1-Provides a general product overview, Lists specifications, and illustrates the main
components of the printer.
Chapter 2-Describes the theory of printer operation.
Chapter 3-Includes a step-by-step guide for product disassembly and assembly.
Chapter 4-Includes a step-by step guide for addjustement.
Chapter 5-Provides Epson-approved techniques for troubleshooting.
Chapter 6-Describes prevetive maintenance techniques.
❇ The contents of this manual are subject to change without notice.
Type B I /F Level 2 (option)
Control codesESC/P2 and IBM 2390/2391 plus emulation
Copy capability1 original + 4 copies
Control panel functionsFont, Pitch, Pause, Tear off, Bin, LF/FF, Load/Eject, Micro Adjust,
Default setting
Refer to Figure 1-1 on the next page for an exterior view of the FX-2170.
❊ Roll paper is not available on all models, and not available in the U.S.
Rev.A1-1
Product DescriptionLQ-2170 Service Manual
Figure 1-1 Exterior View of the LQ-2170
1-2Rev.A
LQ-2170 Service ManualProduct Description
1.1.2. Accessories
• Items included in the printer carton
Table 1-1 Items Included with the Printer
Enclosed ItemsQuantity
User’s guide1
Driver diskette1
Ribbon cartridge1
Power cord1
• Consumables
Table 1-2 Consumables
Consumable ItemPart Number
Ribbon cartridgeS015083
Ribbon packS010031
• Options
Table 1-3 Optional Units
Unit
High-capacity cut sheet feeder 1 (bin 1)C80673*
Second bin cut sheet feeder 2 (bin 2)C80674*
Pull tractor unitC80032*
Roll paper holder#8310
Serial I/F cardC82305* / C82306*
32KB intelligent serial I/F cardC82307* / C82308*
32KB intelligent parallel I/F cardC82310* / C82311*
Local Talk I/F cardC82312*
32KB IEEE-488 I/F cardC82313*
Coax I/F cardC82314*
Description
Twinax I/F cardC82315*
Ethernet I/F cardC82331*
* The number represented by an asterisk varies, depending on the country.
Rev.A1-3
Product DescriptionLQ-2170 Service Manual
1.2 Hardware Specifications
This section provides detailed hardware specifications for the LQ-2170.
1.2.1 Printing Method
Printing methodImpact dot matrix
ColorBlack
Number of pins24 pins
Pin arrangement
Pin diameter0.21 mm (0.00083 inch)
12 × 2 staggered
2.822 mm
(8/72")
#1
#3#4
#5#6
#7#8
#9#10
#11#12
#13#14
#15#16
#17#18
0.847 mm
(1/30’’)
#2
0.353 mm
(1/72’’)
Head Center
Figure 1-2. Pin Configuration
❇ The figure above shows the configuration of pins on the paper.
Print directionBidirectional, with logic seeking for text, and unidirectional for graphics.
(Bidirectional printing of graphics can be selected with a printer setting or
software command.)
Set the release lever to the FRICTION position and install the paper eject assembly
Load paper from the front or top entrance.Do
not use continuous paper.Do not
perform any reverse paper feeds within the top 8.5 mm (0.33 inch) and bottom 22 mm
(0.87 inch) area.
Do not perform reverse feeds greater than 1/6 inch after the paper end has been detected.
Use the paper-tension unit.
Insert the multipart cut sheet forms only from the front.
2. Push tractor feed
Set the release lever to the REAR PUSH/FRONT PUSH position and install the paper eject
assembly.
Load paper from the rear or front entrance.
Release the friction feed mechanism.
Multipart paper must be carbonless.Use
the paper-tension unit.Do not
perform reverse feeds greater than 1/6 inch.Do not
perform reverse feeds after the paper end has been detected, because accuracy of
paper feeding cannot be assured.
3. Pull tractor feed
Set the release lever to the PULL position.
Load paper from the front, rear, or bottom entrance.(The
front or bottom entrance is recommended for thick paper or labels.)
Remove the paper eject assembly and attach the pull tractor unit.
Insert paper from either from the front or bottom.
Multipart paper must be carbonless.Do
not perform reverse feeds.
Rev.A1-7
Product DescriptionLQ-2170 Service Manual
4. Push-pull tractor feed
Set the release lever to the REAR PUSH/FRONT PUSH position.
Load paper from the front or rear entrance.Remove
the paper eject assembly and attach the pull tractor unit.Remove
any slack in the paper between the platen and pull tractor.Precisely adjust the
horizontal position of the pull tractor and push tractor.Multipart paper must be
carbonless.Do not perform reverse feeds
greater than 1/6 inch.Do not perform reverse feeds
after the paper end has been detected.
1.2.4 Paper Specifications
This section describes the printable area and types of paper that can be used in this printer.
Cut Sheets
Paper/ media specificationsThe following table shows specifications for cut sheets.
Table 1-8 Specifications for Cut Sheets (Single Sheet, Not Multipart)
Front EntryRear Entry
MinimumMaximumMinimumMaximum
Width101 mm (4.0")420 mm (16.5")101 mm (4.0")420 mm (16.5")
Length147 mm (5.8")420 mm (16.5")101 mm (4.0")420 mm (16.5")
Thickness0.065 mm(0.0025")0.14 mm (0.0055")0.065 mm(0.0025")0.14 mm (0.0055")
Plain paper, recycled paper.
Not curled, folded, or crumpled.
Table 1-9 Specifications for Cut Sheets (Multipart)
Front EntryRear Entry
MinimumMaximumMinimumMaximum
Width101 mm (4.0")420 mm (16.5")101 mm (4.0")420 mm (16.5")
Length147 mm (5.8")420 mm (16.5")101 mm(4.0")420 mm (16.5")
Copies1 original + 4 copies1 original + 4 copies
Total
thickness
Weight ❇40 g/m
0.12 mm (0.0047")0.39 mm (0.015")0.12 mm (0.0047")0.39 mm (0.015")
2
(12 lb)58 g/m2(15 lb)40 g/m2(12 lb)58 g/m2(15 lb)
QualityPlain paper, recycled paper.
Not curled, folded, or crumpled.
BindingA line of glue at the top or one side of the
form.
❇ This weight is for one sheet of the multipart form.
1-8Rev.A
Plain paper, recycled paper.
Not curled, folded, or crumpled.
A line of glue at the top of the form.
BM
TM
PL
PW
RM
LM
Pri ntab le area
LQ-2170 Service ManualProduct Description
Printable areaFigure 1-3 shows the printable area for cut sheets. The table
below defines the abbreviations used in the figure.
Table 1-10 Printable Area for Cut Sheets
AbbreviationsSingle SheetMultipart
PW (width)Refer to Table 1-8.Refer to Table 1-9.
PL (length)Refer to Table 1-8.Refer to Table 1-9.
LM (left margin)3 mm (0.12") or more
(PW ≤ 364 mm (14.33"))
25 mm (0.98") or more
(PW = 420 mm (16.5"))
RM (right margin)3 mm or more
(PW ≤ 364 mm (14.33"))
25 mm (0.98") or more
(PW = 420 mm (16.5"))
TM (top margin)4.2 mm (0.17") or more4.2 mm (0.17") or more
BM (bottom margin)4.2 mm (0.17") or more4.2 mm (0.17") or more
3 mm (0.12") or more
(PW ≤ 364 mm (14.33"))
25 mm (0.98") or more
(PW = 420 mm (16.5"))
3 mm or more
(PW ≤ 364 mm (14.33"))
25 mm (0.98") or more
(PW = 420 mm (16.5"))
Figure 1-3 Printable Area for Cut Sheets
Rev.A1-9
Product DescriptionLQ-2170 Service Manual
Envelopes and Card Stock
Paper/media specificationsThe following tables gives specifications for envelopes and card stock.
Table 1-11 Specifications for Envelopes
Front EntryRear Entry
MinimumMaximumMinimumMaximum
No. 6
envelopes
No. 10
envelopes
Total thickness————0.16 mm (0.0063")0.52 mm (0.020")
Weight————45 g/m
Quality
❇ Printing on envelopes is available only at normal temperatures and humidity.
❇ Insert envelopes from the rear entrance only.
❇ Insert the longer side of the envelope horizontally.
Width—-166 mm (6.5")
Length—-92 mm (3.6")
Width—-240 mm (9.5")
Length—-104 mm (4.1")
——
——
Differences in thickness in the printable
area must be within 0.25 mm (0.0098").
2
(12 lb)91 g/m2(24 lb)
Bond paper, plain paper, or airmail.
No glue at the flap.
Not curled, folded, or crumpled.
Table 1-12 Specifications for Card Stock
Front EntryRear Entry
MinimumMaximumMinimumMaximum
Width105 mm (4.13")148 mm (5.83")105 mm (4.13")148 mm (5.83")
Length148 mm (5.83")148 mm (5.83")105 mm (4.13")148 mm (5.83")
Thickness0.22 mm (0.0087")0.22 mm (0.0087")
2
Weight192 g/m
QualityPlain paper, recycled paper.
Not curled, folded, or crumpled.
❇ Printing on card stock is available only at normal temperatures and humidity.
❇ When the longer side of an A6 card is to be inserted horizontally, insert it from the rear entrance.
(51 lb)192 g/m2(51 lb)
Plain paper, recycled paper.
Not curled, folded, or crumpled.
1-10Rev.A
Printable area
RM
TM
BM
LM
PW
LMRM
TM
BM
PL
Print abl e ar e a
PW
PL
LQ-2170 Service ManualProduct Description
Printable areaThe figure below shows the printable area for envelopes and card stock.
Each abbreviation is defined in the following table.
Table 1-13 Printable Area for Envelopes and Card Stock
AbbreviationsEnvelopesCard Stock
PW (width)Refer to Table 1-11.Refer to Table 1-12.
PL (length)Refer to Table 1-11.Refer to Table 1-12.
LM (left margin)3 mm (0.12") or more3 mm (0.12") or more
RM (right margin)3 mm (0.12") or more3 mm (0.12") or more
TM (top margin)4.2 mm (0.17") or more4.2 mm (0.17") or more
BM (bottom margin)4.2 mm (0.17") or more4.2 mm (0.17") or more
Figure 1-4 Printable Area for Envelopes and Card Stock
Rev.A1-11
Product DescriptionLQ-2170 Service Manual
Continuous Paper
Paper/media specificationsThe following table gives specifications continuous paper.
Table 1-14 Specifications for Continuous Paper (Single Sheet and Multipart)
Front EntryRear EntryBottom Entry
MinimumMaximumMinimumMaximumMinimumMaximum
Width101 mm
(4.0")
Length101 mm
(4.0")
406 mm
(16")
559 mm
(22")
101 mm
(4.0")
101 mm
(4.0")
406 mm
(16")
559 mm
(22")
101 mm
(4.0")
101 mm
(4.0")
406 mm
(16")
559 mm
(22")
Copies1 original + 4 copies1 original + 4 copies1 original + 4 copies
Total thickness0.065 mm
Printable areaThe figure below shows the printable area for continuous paper.
Each abbreviation is defined in the following table.
Table 1- 15 Printable Area for Continuous Paper
AbbreviationsContinuous Paper
PW (width)Refer to Table 1-14.
PL (length)Refer to Table 1-14.
LM (left margin)13 mm (0.51") or more
RM (right margin)13 mm (0.51") or more
TM (top margin)4.2 mm (0.17") or more
BM (bottom margin)4.2 mm (0.17") or more
Figure 1-5 Printable Area for Continuous Paper
Rev.A1-13
Product DescriptionLQ-2170 Service Manual
Continuous Paper with Labels
Paper/media specificationsThe following table gives the specifications for continuous paper with
labels.
Table 1-16 Specifications for Continuous Paper with Labels
Front EntryRear EntryBottom Entry
MinimumMaximumMinimumMaximumMinimumMaximum
Label sizeSee the figure below—-See the figure below
Base sheet width101 mm
(4.0")
Base sheet length
(one page)
101 mm
(4.0")
Base sheet thickness0.07 mm
(0,0028")
Total thickness0.16 mm
(0.0063")
Label weight68 g/m
406 mm
(16")
559 mm
(22")
0.09 mm
(0.00352)
0.19 mm
(0.0075")
2
(17 lb)—-68 g/m2(17 lb)
—-—-
—-—-
—-—-
—-—-
0.16 mm
(0.0063")
0.16 mm
(0.0063")
QualityAvery continuous
form labels
Avery mini-line or
—equivalent quality
labels
❇ Printing on labels is available only at normal temperatures and humidity.
❇ The base sheet for the labels must be continuous paper.
❇ Continuous paper with labels should be inserted from the front or bottom entrance.
2.5inch (63.5mm) min.
101 mm
406 mm
(4.0")
101 mm
559 mm
(4.0")
0.19 mm
(0.0075")
0.19 mm
(0.0075")
Avery continuous
form labels
Avery mini-line or
equivalent quality
labels
(16")
(22")
15/16inch
(23.8mm)
min.
Label
R0.1inch (2.5mm) min.
Figure 1-6 Label Size
Printable size and areaThe figure above is the printable size for the labels.
The printable area for the base sheet containing the labels
depends on conditions in Figure 1-5 and Table 1-15.
1-14Rev.A
LM
TM
BM
PL
PW
Printabl e ar e a
LQ-2170 Service ManualProduct Description
Roll Paper
Note:Roll paper is not available in all models, and not available in the U.S.
Paper/media specificationsThe following table shows specifications for roll paper.
Table 1-17 Specifications for Roll Paper
Front EntryRear Entry
MinimumMaximumMinimumMaximum
Width——216 mm (8.5")
Length————
Thickness————0.07 mm (0.0028")0.09 mm (0.0035")
2
Weight————52.3g/m
(14 lb)82 g/m2(22 lb)
Quality
——
Plain paper, recycled paper.
Not curled, folded, or crumpled.
Printable areaFigure 1-7 gives the printable area for roll paper.
Each abbreviation is defined in the following table.
Table 1-18 Printable Area for Roll Paper
AbbreviationsRoll Paper
PW (width)See Table 1-17.
PL (length)See Table 1-17.
LM3 mm (0.12") or more
RM3 mm (0.12") or more
TM4.2 mm (0.17") or more
BM4.2 mm (0.17") or more
Rev.A1-15
Figure 1-7 Printable Area for Roll Paper
Product DescriptionLQ-2170 Service Manual
1.2.5 Ribbon Specifications
Table 1-19 Statistics on the Ribbon
ItemSpecification
TypeFabric
ColorBlack
Ribbon life8 million characters (draft, 10 cpi, 48 dots/ character)
Dimension506.0 mm (W) × 123.5 mm (D) × 23.0 mm (H)
19.92" (W) x 4.86" (D) x .91" (H)
1.2.6 Electrical Specifications
Tables 1-20 and 1-21 provide statistics on electrical ratings and consumption.
Table 1-20 Electrical Specifications for the 120 V Version
ItemSpecifications
Rated voltage120 VAC
Input voltage range103.5 to 132 VAC
Rated frequency range50 to 60 Hz
Input frequency range49.5 to 60.5 Hz
Rated current1.0 A (max. 2.6 A)
Power consumptionApprox. 62 W (self-test in draft mode at 10 cpi)
Insulation resistance10 MΩ min. (between AC line and chassis, 500 VDC)
Dielectric strength1000 VAC rms. 1 min. or
1200 VAC rms. 1 sec. (between AC line and chassis)
Table 1-21 Electrical Specifications for the 220/240 V Version
ItemSpecifications
Rated voltage220 to 240 VAC
Input voltage range198 to 264 VAC
Rated frequency range50 to 60 Hz
Input frequency range49.5 to 60.5 Hz
Rated current0.5 A (maximum 1.3 A)
Power consumptionApprox. 62 W (self-test in draft mode at 10 cpi)
Insulation resistance10 MΩ min. (between AC line and chassis, 500 VDC)
Dielectric strength1500 VAC rms. 1 min. (between AC line and chassis)
1-16Rev.A
LQ-2170 Service ManualProduct Description
1.2.7 Environmental Conditions
Table 1-22 explains the conditions the printer requires during operation and when not operating.
Table 1-22 Environmental Requirements
ItemSpecifications
Temperature5 to 35° C/41 to 95° F ( operating ❇ 1)
15 to 25° C/59 to 77° F (operating ❇ 1, ❇ 2)ä30 to 60° C/–22 to 140° F (non-operating)
Humidity10 to 80 % RH (operating ❇ 1)
30 to 60 % RH (operating ❇ 1, ❇ 2)
0 to 85 % RH (non-operating ❇ 1)
Resistance to shock1 G, within 1 ms (operating)
2 G, within 2 ms (non-operating ❇ 3)
Resistance to vibration0.25 G, 10 to 55 Hz (operating )
0.50 G, 10 to 55 Hz (non-operating ❇ 3)
❇ 1: Without condensation.
❇ 2: During printing on multipart paper, envelopes, card stock, or labels.
❇ 3: In shipment container.
1.2.8 Reliability
Table 1-23 gives maximum life and usage specifications.
Table 1-23 Reliability Statistics
ItemSpecification
Total print volume7.5 million lines (except printhead)
MTBF6000 power on hours (POH)
Printhead life400 million strokes / wire
Ribbon life8 million characters
1.2.9 Safety Approvals
Table 1-24 provides information about the safety approvals the printer has met.
Table 1-24 Safety Information for Printer Models
120 V230 V
Safety StandardsUL1950 with D3
CSA C22.2 No,950 with D3
EN60950 (TüV. SEMKO,
DEMKO, NEMKO, FIMKO )
EMIFCC part 15 subpart B class B
CSA C108.8
Rev.A1-17
EN55022 (CISPR pub.22)
class B
Product DescriptionLQ-2170 Service Manual
1.2.10 CE Marking
The following table lists CE marking information.
Table 1-25 CE Marking
Low Voltage Directive 73/23 / EECEN60950
EMC Directive 89/336 / EECEN55022 class B
Table 1-26 provides printer dimensions and weight.
Table 1-26 Physical Specifications
Dimensions639 mm (W) × 410 mm (D) × 257 mm (H)
25.16" (W) x 16.14" (D) x 10.12" (H)
WeightApprox. 13 kg (28.66 lb)
1.2.12 Cut Sheet Feeder Specifications
This printer has two CSF options: a high-capacity CSF and a 2nd bin CSF. The high-capacity CSF has
special a paper-feed motor to load the paper quickly. The 2nd bin CSF can be connected to the high-capacity
CSF to allow them to be used as a double bin CSF. The following table provides the specifications for these
CSF options.
PC-869 (Greek)MAZOWAI (Poland)Code MJK (CSFR)
ISO 8859-7 (Latin/Greek)ISO Latin 1T (Turkish)Bulgaria (Bulgarian)
Estonia (Estonia)PC-744(LST 1283:1993)ISO Latin 2
PC-866 LAT (Latvia)PC-864 (Arabic)
LQ-2170 Service ManualProduct Description
1.3.2 Interface Specifications
This printer provides a bidirectional 8-bit parallel interface and a Type B optional interface slot, standard.
1.3.2.1 Parallel Interface (Forward Channel)
Transmission mode8-bit parallel, IEEE-P1284, compatibility mode
Adaptable connector57-30360 (Amphenol) or equivalent
Synchronization
HandshakingBUSY and
Signal levelTTL compatible (IEEE-P1284 level 1 device)
STROBE pulse
ACKNLG signals
Table 1-31 Pin Assignments for Forward Channel
Pin
No.
1
2DATA120InParallel input data to the printerbit 0: LSB