Page 1
Page 2
Control Panel Buttons and Lights
Tear Off (Pitch/Font) lights**
Flash when continuous paper is in the
tear-off position; otherwise, the lights
indicate the selected font.
LF/FF button
Feeds paper line
●
by line when
pressed and
released.
Ejects a single
●
sheet or advances
continuous paper
to the next top-ofform position
when held down.
Pitch (Font) button**
Selects a pitch and font.
Load/Eject button
Loads a single sheet
●
of paper.
Ejects a single sheet
●
of paper if a sheet is
loaded.
Loads continuous
●
paper from the
standby position.
Feeds continuous
●
paper backwards to
the standby position.
*Micro Adjust mode
When you hold down the Pause button for three
seconds, the printer enters the micro adjust mode. In this
mode, you can press the LF/FFD and Load/EjectU
buttons to adjust the top-of-form or tear-off position. See
Chapter 2, “Using the Printer.”
Paper Out light
On when no paper
●
is loaded in the
selected paper
source or when
paper is not
loaded correctly.
Flashes when
●
paper has not
been fully ejected
or a paper jam has
occurred.
Pause button
Stops printing
temporarily, and
resumes printing when
pressed again. When
pressed for three
seconds, turns on the
Micro Adjust mode*. To
turn off, press again.
Pause light
On when the printer
●
is paused.
Flashes when the
●
printer is in the Micro
Adjust mode*.
Flashes when the
●
print head has
overheated.
**Font select
In the Micro Adjust mode, you can select the font to use
for printing by pressing the Tear Off button. The Tear Off
lights turn on, off or flash to indicate the selected font.
Page 3
®
24-Pin Dot Matrix Printer
All rights reserved. No part of this publication may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying,
recording, or otherwise, without the prior written permission of SEIKO EPSON
CORPORATIO N. The information contained h erein is designed only for use with th is EPSON
printer. EPSON is not responsible for any use of this information as applied to other printers.
Neither SEIKO EPSON CORPORATION nor its affiliates shall be liable to the purchaser of
this product or third parties for damages, losses, costs, or expenses incurred by the purchaser
or third parties as a result of: accident, misuse, or abuse of this product or unauthorized
modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly
comply with SEIKO EPSON CORPORATION’s operating and maintenance instructions.
SEIKO EPSON C ORPORATION shall not be liable fo r any damages or problems arising from
the use of any options or any consumable products other than those designated as Original
EPSON Products or EPSON Approved Products by SEIKO EPSON CORPORATION.
EPSON and EPSON ESC/P are registered trademarks and EPSON ESC/P2 is a trademark
of SEIKO EPSON CORPORATION.
Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
IBM is a registered trademark of International Business Machines Corporation.
General Notice: Other product names used herein are for identification purposes only and may be
trademarks of their respective owners. EPSON disclaims any and all rights in those marks.
Copyright © 2001 by SEIKO EPSON CORPORATION, Nagano, Japan.
User’s Guide
Page 4
ii
Page 5
Contents
Getting to Know Your Printer
Warnings, Cautions, and Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Hot Parts Caution Symbol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
ENERGY STAR
Chapter 1 Setting Up the Printer
Unpacking the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Choosing a place for the printer. . . . . . . . . . . . . . . . . . . . . . . 1-3
Assembling the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5
Installing the paper-feed knob . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Attaching the paper supports. . . . . . . . . . . . . . . . . . . . . . . . .1-6
Plugging in the printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-7
Installing or replacing the ribbon cartridge . . . . . . . . . . . . . 1-8
Running the Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-13
Connecting the Printer to Your Computer . . . . . . . . . . . . . . . . . .1-16
Using the parallel interface. . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16
Using the serial interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-18
Installing the Printer Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-20
Installing the software in Windows Me, 98, 95, 2000, or NT 4.01-
21
For DOS programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-22
®
Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Chapter 2 Using the Printer
Using the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2
Selecting a built-in font . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
About Your Printer’s Default Settings . . . . . . . . . . . . . . . . . . . . . . 2-3
Changing default settings . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-9
Printing on Continuous Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Printing with the push tractor . . . . . . . . . . . . . . . . . . . . . . . . 2-11
iii
Page 6
Removing a printed document from the push tractor. . . . 2-15
Switching back to single sheets. . . . . . . . . . . . . . . . . . . . . . . 2-16
Printing with the pull tractor. . . . . . . . . . . . . . . . . . . . . . . . . 2-17
Adjusting the top-of-form position. . . . . . . . . . . . . . . . . . . . 2-22
Advancing the paper to the tear-off edge . . . . . . . . . . . . . . 2-24
Printing on Single Sheets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-27
Loading single sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-27
Printing on Special Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-28
Adjusting the paper-thickness lever. . . . . . . . . . . . . . . . . . . 2-28
Multipart forms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-30
Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-30
Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-32
Installing and Using Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-33
Cut-sheet feeder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-33
Pull tractor unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-37
Roll paper holder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-39
Print server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-41
Chapter 3 Using the Printer Software
Using the Printer Driver with Windows Me, 98, and 95 . . . . . . 3-2
Accessing the printer driver from Windows applications 3-2
Accessing the printer driver from the Start menu . . . . . . . 3-4
Changing the printer driver settings . . . . . . . . . . . . . . . . . . 3-4
Using the Printer Driver with Windows 2000 and NT 4.0. . . . . 3-5
Accessing the printer driver from Windows applications 3-5
Accessing the printer driver from the Start menu . . . . . . . 3-8
Changing the printer driver settings . . . . . . . . . . . . . . . . . . 3-10
Printer Driver Settings Overview . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
About the EPSON Status Monitor 3 Utility . . . . . . . . . . . . . . . . . 3-13
Setting up EPSON Status Monitor 3. . . . . . . . . . . . . . . . . . . 3-13
Accessing EPSON Status Monitor 3 . . . . . . . . . . . . . . . . . . . 3-15
iv
Page 7
Chapter 4 Troubleshooting
Using the Error Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2
Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4
Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4
Power is not being supplied . . . . . . . . . . . . . . . . . . . . . . . . . .4-4
Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
The printer does not print . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
The print is faint or uneven. . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Dots are missing in printed characters or graphics. . . . . . . 4-7
Printed characters are not what you expected. . . . . . . . . . . 4-7
The print position is not what you expected . . . . . . . . . . . . 4-8
Paper Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Single sheets do not feed properly. . . . . . . . . . . . . . . . . . . . . 4-9
Continuous paper does not feed properly . . . . . . . . . . . . . . 4-9
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-11
When you use the cut-sheet feeder,
the paper does not feed properly. . . . . . . . . . . . . . . . . . . . 4-11
Switching between the cut-sheet feeder and
the push tractor does not work properly . . . . . . . . . . . . . 4-12
Using the pull tractor with the push tractor,
continuous paper does not feed properly . . . . . . . . . . . .4-12
Appendix A
Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-2
Transporting the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3
Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4
Mechanical. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-4
Electronic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6
Electrical. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-7
Environmental . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-8
Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8
Printable area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-11
Paper alignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-15
Command Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-16
EPSON ESC/P2 control codes . . . . . . . . . . . . . . . . . . . . . . . . A-16
IBM PPDS emulation control codes. . . . . . . . . . . . . . . . . . . . A-17
v
Page 8
Contacting Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-18
Customer support in India. . . . . . . . . . . . . . . . . . . . . . . . . . . A-19
Index
vi
Page 9
Getting to Know Your Printer
Your EPSON® LQ-1150 24-pin dot matrix printer provides highquality printing and superior performance in a compact design.
Its features include:
❏
A variety of paper paths to suit your printing needs.
❏
The ability to handle a wide range of paper types, including
continuous paper, multipart forms (with one original and up
to three copies), labels, single sheets, cards, and envelopes.
❏
High-speed printing of up to 300 cps (characters per second)
at 10 cpi (characters per inch) or 360 cps at 12 cpi.
Your printer comes packaged with the printer driver and other
software, including the EPSON Status Monitor 3 utility for
Microsoft
Status Monitor 3 utility lets you check the status of your printer
quickly and easily.
®
Windows® Me, 98, 95, 2000, or NT 4.0. The EPSON
Warnings, Cautions, and Notes
This guide uses the following conventions:
Warnings
must be followed to avoid bodily injury.
w
Cautions
must be observed to avoid damage to your equipment.
c
Notes
of your printer.
contain important information and useful tips on the operation
Getting to Know Your Printer
1
Page 10
Important Safety Instructions
Read all of these safety instructions before using the printer. In
addition, follow all warnings and instructions marked on the
printer itself.
❏
Do not place the printer on an unstable surface or near a
radiator or heat source.
❏
Place the printer on a flat surface. The printer will not operate
properly if it is tilted or placed at an angle.
❏
Do not block or cover the slots and openings in the printer’s
cabinet, and do not insert objects through the slots.
❏
Use only the type of power source indicated on the printer’s
label.
❏
Connect all equipment to properly grounded power outlets.
Avoid using outlets on the same circuit as photocopiers or air
control systems that regularly switch on and off.
❏
Do not use a damaged or frayed power cord.
❏
If you use an extension cord with the printer, make sure the
total ampere rating of all devices plugged into the extension
cord does not exceed the cord’s ampere rating. Also, make
sure that the total ampere of all devices plugged into the wall
outlet does not exceed the wall outlet’s ampere rating.
❏
Unplug the printer before cleaning it, and always clean it with
a piece of damp cloth only.
❏
Do not spill liquid onto the printer.
❏
Except as specifically explained in this guide, do not attempt
to service the printer yourself.
2
Getting to Know Your Printer
Page 11
❏
Unplug the printer and refer servicing to qualified personnel
under the following conditions:
i. If the power cord or plug is damaged.
ii. If liquid has entered the printer.
iii. If the printer has been dropped or the cabinet damaged.
iv. If the printer does not operate normally or exhibits a
distinct change in performance.
❏
Adjust only those controls that are covered by the operating
instructions.
Hot Parts Caution Symbol
This symbol is placed on the print head and other
parts to indicate that they may be hot. Never touch
K
these parts just after the printer has been used. Let
them cool for a few minutes before touching them.
Getting to Know Your Printer
3
Page 12
NERGY STAR® Compliance
E
As an ENERGY STAR® partner, EPSON has
determined that this product meets the
TAR® guidelines for energy efficiency.
S
NERGY
E
The International
a voluntary partnership with the computer and office equipment
industry to promote the introduction of energy-efficient personal
computers, monitors, printers, fax machines, copiers, and
scanners in an effort to reduce air pollution caused by power
generation.
NERGY STAR® Office Equipment Program is
E
4
Getting to Know Your Printer
Page 13
Chapter 1
Setting Up the Printer
Unpacking the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Choosing a place for the printer. . . . . . . . . . . . . . . . . . . . . . . 1-3
Assembling the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5
Installing the paper-feed knob . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Attaching the paper supports. . . . . . . . . . . . . . . . . . . . . . . . .1-6
Plugging in the printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-7
Installing or replacing the ribbon cartridge . . . . . . . . . . . . . 1-8
Running the Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-13
Connecting the Printer to Your Computer . . . . . . . . . . . . . . . . . .1-16
Using the parallel interface. . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16
Using the serial interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-18
Installing the Printer Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-20
Installing the software in Windows Me, 98, 95, 2000,
or NT 4.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21
For DOS programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-22
1
Setting Up the Printer
1-1
Page 14
Unpacking the Printer
Besides the items shown in the illustration below, the printer box
should include an EPSON printer software CD-ROM and a Notice
Sheet. Check that everything has been included in the package.
printer
paper supports
paper-feed knob
power cord
Note:
Depending on your printer model, the power cord may be permanently
attached to the printer. Also, the shape of the power cord plug varies
depending on the country of purchase; be sure the plug you have is the
right one for your location.
Caution:
c
1-2
There are several models of the printer designed for different
voltages, and it is not possible to adjust the printer for use with
another voltage. If the label on the back of the printer does not
show the correct voltage for your country, contact your dealer.
Setting Up the Printer
ribbon cartridge
Page 15
You must remove all protective materials packed around and
inside your printer before you set it up and turn on the power.
Follow the directions on the Notice Sheet (packed with the
printer) to remove these materials.
Save all packing and protective materials in case you need to ship
the printer in the future. It should always be transported in its
original packing materials.
Choosing a place for the printer
Follow the guidelines below when selecting a location for your
printer.
❏
Place the printer on a flat, stable surface. The printer will not
operate properly if it is tilted or placed at an angle.
❏
Place the printer where you can easily connect it to a network
interface cable, if necessary.
❏
Leave adequate room around the printer for easy operation
and maintenance.
1
❏
Avoid using or storing the printer in places subject to rapid
changes in temperature and humidity. Keep it away from
direct sunlight, strong light, heat sources, or excessive
moisture or dust.
❏
Avoid places subject to shocks and vibrations.
❏
Place the printer near a wall outlet where you can easily
unplug the power cord.
❏
Avoid electrical outlets controlled by wall switches or
automatic timers. An interruption in power can erase
information in the memory of your printer or computer. Also
avoid outlets on the same circuit as large motors or other
appliances that can cause voltage fluctuations.
Setting Up the Printer
1-3
Page 16
❏
Keep the entire computer system away from potential sources
of electromagnetic interference, such as loudspeakers or the
base units of cordless telephones.
❏
Use a grounded power outlet; do not use an adapter plug.
If you plan to use a printer stand, follow these guidelines:
❏
Use a stand that supports at least 20 kg (44 lb).
❏
Never use a stand that tilts the printer. The printer should
always be kept level.
❏
Position your printer’s power cord and interface cable so they
do not interfere with paper feeding. If possible, secure the
cables to a leg of the printer stand.
1-4
Setting Up the Printer
Page 17
Assembling the Printer
This section provides you with information on how to get your
printer up and running.
See “Printer Parts” on the last page of this manual for the names
of the individual printer parts.
Installing the paper-feed knob
The first step in assembling the printer is installing the paper-feed
knob.
Follow these steps to install the paper-feed knob:
1. Insert the knob into the hole on the printer’s side and rotate
it slowly until it slips onto the shaft.
1
2. Push firmly on the paper-feed knob until it fits against the
printer case.
Setting Up the Printer
1-5
Page 18
Attaching the paper supports
You should install the paper supports before you begin using the
printer.
Follow these steps to attach the paper supports onto the printer:
1. Pull the paper guide backward. Raise it up, and then push it
firmly until it fits in place.
2. Hold one of the paper supports and push the tips into the
notches on the edge guide.
1-6
Setting Up the Printer
Page 19
3. Hold another paper support and push the tips into the notches
of the other side on the edge guide.
4. Hold another paper support and push the tips into the notches
on the paper tension unit.
5. Repeat step 4 for the other paper support.
1
Plugging in the printer
Follow these steps to plug in the printer:
Setting Up the Printer
1-7
Page 20
1. Make sure the power switch on the printer is turned off. It is
off when the
2. Check the label on the back of the printer to make sure the
voltage required by the printer matches that of your electrical
outlet.
Caution:
If the rated voltage on the printer and your outlet voltage do
c
not match, contact your dealer for assistance. Do not plug in
the power cord.
side of the switch is pressed down.
N
3. If the power cord is not attached to the printer, connect it to
the AC inlet on the printer.
4. Plug the power cord into a properly grounded electrical
outlet.
Installing or replacing the ribbon cartridge
Before installing the ribbon cartridge, make sure that the printer
is not plugged into an electrical outlet.
Follow these steps to install or replace the ribbon cartridge:
1. make sure the printer is turned off.
1-8
Setting Up the Printer
Page 21
2. Open the printer cover to the upright position, then pull it up
to remove it.
3. Remove the paper tension unit by squeezing the tension unit’s
lock tabs gently and pull the tension unit away from the
printer.
1
Setting Up the Printer
1-9
Page 22
4. M ake sure that the print head is in posit ion at 10 cm (4 inches)
from the left side as shown below. If it is not, turn on the
printer, and then, turn off the printer.
5. Turn the ribbon-tightening knob in the direction of the arrow
to remove any slack from the ribbon so it is easier to install.
1-10
Setting Up the Printer
Page 23
6. Insert the ribbon cartridge into the printer as shown; then
press both sides of the cartridge firmly to fit the plastic hooks
into the printer slots.
7. Use a pointed object, such as a ball point pen, to guide the
ribbon between the print head and ribbon guide.
1
Setting Up the Printer
1-11
Page 24
8. Turn the ribbon-tightning knob in the direction of the arrow
to help feed the ribbon into place; it should not be twisted or
creased.
9. Reinstall the paper tension unit.
10. Reinstall and close the printer cover.
When printing becomes faint, you need to replace the ribbon
cartridge. To remove the old ribbon cartridge, first make sure the
print head is in position at 10 cm (4 inches) from the left side. Then
remove the cartridge by lifting the both ends and taking it out of
the printer.
1-12
Setting Up the Printer
Page 25
Running the Self Test
1
Use the built-in self test function to check that the printer is
working properly. You can run the test with either continuous
paper or single sheets. The procedure below describes the test
using single sheets, which is the easier way.
Follow these steps to run the self test:
1. Make sure the printer is turned off. Also make sure that the
paper-release lever is pushed back to the single-sheet position
and the paper guide is in the upright position, as shown
below.
c
Caution:
You should use paper at least 376 mm (14.8 inches) wide to
run the self test; otherwise, the print head prints directly on
the platen.
Setting Up the Printer
1-13
Page 26
2. While holding down the
button, turn on the printer.
LF/FF
3. Slide the left edge guide until it locks in place at the guide
mark. Next, adjust the right edge guide to match the width of
your paper.
1-14
Setting Up the Printer
Page 27
4. Slide a sheet of paper down firmly between the edge guides
until it meets resistance. The printer loads the sheet
automatically and begins printing the self test.
1
5. To stop printing temporarily, press the
6. To end the self test, make sure the printer is not printing. Press
to eject the sheet; then turn off the printer.
LF/FF
Here is part of a typical self-test printout:
Note:
If the self test did not print satisfactorily, see Chapter 4,
“Troubleshooting.” If it prints correctly, proceed to the next section.
PAUSE
button.
Setting Up the Printer
1-15
Page 28
Connecting the Printer to Your Computer
Your printer includes both an IEEE-1284-compatible parallel
interface and an EIA-232D serial interface. Before you begin, place
the printer upright, as shown below. (This makes it easier to
connect the cable.)
Connect your computer to the desired interface as described
below.
Note:
You can connect a cable to both interfaces; the printer switches
automatically to the appropriate interface when it receives data.
Using the parallel interface
You need a shielded, twisted-pair cable no longer than 2 meters
(6 feet) to use the parallel interface.
Follow these steps to connect the printer to the computer using
the parallel interface:
1. Turn off both the computer and the printer.
1-16
Setting Up the Printer
Page 29
2. Plug the parallel cable connector securely into the printer’s
parallel interface port. Squeeze the wire clips together until
they lock in place on both sides of the connector.
Note:
If there is a ground wire at the end of the cable, attach it to the ground
connector located to the right of the parallel interface port.
1
3. Plug the other end of the cable into the computer’s parallel
interface port. (If there is a ground wire at the end of the cable,
attach it to the ground connector at the back of the computer.)
Setting Up the Printer
1-17
Page 30
Using the serial interface
You need a serial cable that has a DB-25 male connector on the
printer side to use the serial interface.
Follow these steps to connect the printer to the computer using
the serial interface:
1. Turn off both the computer and the printer.
2. Plug the serial cable connector securely into the printer’s
serial interface port. Tighten the screws on both sides of the
connector.
1-18
Setting Up the Printer
Page 31
Note:
If there is a ground wire at the end of the cable, attach it to the ground
connector located to the right of the serial interface port.
3. Plug the other end of the cable into the computer’s serial
interface port and then tighten the screws on both sides of the
connector. (If there is a ground wire at the end of the cable,
attach it to the ground connector at the back of the computer.)
4. Use the Default Setting mode to change the baud rate or parity
bit, if necessary. See “About Your Printer’s Default Settings”
on page 2-3.
1
Setting Up the Printer
1-19
Page 32
Installing the Printer Software
After you connect the printer to your computer, you need to
install the software included on the EPSON printer software
CD-ROM shipped with your printer.
Your printer software includes:
❏
Printer driver
The printer driver is the software that runs, or “drives,” your
printer. With it, you can make printer settings such as print
quality, resolution, and paper size.
❏
EPSON Status Monitor 3 utility (Windows Me, 98, 95, 2000 or
NT 4.0)
The EPSON Status Monitor 3 utility notifies you of printer
errors and displays printer status information.
To install the printer software, see “Installing the software in
Windows Me, 98, 95, 2000, or NT 4.0” on page 1-21. If you are
using DOS, see “For DOS programs” on page 1-22.
Note:
Printer software for Windows 3.1 and NT 3.5x is not provided. If you
need to use LQ-1150 on those operating systems, contact your dealer.
1-20
Setting Up the Printer
Page 33
Installing the software in Windows Me, 98, 95,
2000, or NT 4.0
Follow these steps to install the printer software in Windows Me,
98, 95, 2000, or NT 4.0:
Note:
❏
Installing the printer software for Windows 2000 or NT 4.0 may
require administrator privileges. If you have problems, ask your
administrator for more information.
❏
If you wish to make a floppy disk version of the printer software on
your CD-ROM, insert the CD and run the SETUP.exe. In the dialog
box that appears, double-click the
driver/utility disks
❏
If you are using the floppy disk version of the EPSON software, make
a backup copy of the EPSON printer software disk or disks before
you begin installation.
❏
If the New Hardware Found screen or any other wizard appears
when you turn on your computer, click
below.
. button and follow the on-screen instructions.
Create Floppy based printer
Cancel
and follow the steps
1
❏
If the Digital Signature Not Found screen appears, click
click No, you must reinstall the printer driver as described below.
❏
Installation time varies depending on your computer.
1. Make sure Windows Me, 98, 95, 2000, or NT 4.0 is running
and the printer is off.
2. Insert the printer software CD-ROM into the CD-ROM drive.
The Install dialog box appears. If it does not, double-click the
My Computer
from the File menu. Then double-click
Open
you are using a floppy disk, insert the disk into the floppy
disk drive. Double-click the floppy disk drive icon and then
double-click the
icon. Click the CD-ROM icon, then select
FD_SETUP.exe
icon.)
Setting Up the Printer
Yes
. If you
SETUP.exe
. (If
1-21
Page 34
3. Double-click
software installation, then follow the instructions on the
screen.
When you install the printer driver on Windows Me, 98, 95, 2000
or NT 4.0, the EPSON Status Monitor 3 utility will also be
installed.
For information on launching and using the software, see Chapter
3, “Using the Printer Software.”
Install Printer Driver/Utility
to start the printer
For DOS programs
To control the printer from DOS application programs, you need
to select the printer you are using or another available printer
from the printer list of your application.
Choose the EPSON LQ-1150 printer at the appropriate step in the
setup or installation procedure of your DOS application program.
If the list in your application does not include the LQ-1150 printer,
choose the first available printer from this list:
LQ-2180/LQ-2080 LQ-200
LQ-2170/LQ-2070 LQ-500
LQ-1070/1070 + LQ-860 +/1060 +
LQ-870/1170 LQ-2550
LQ-850 +/1050 + LQ-2500
LQ-850/1050 LQ-800/1000
LQ-510/550/1010 LQ-1500
Note:
If your application does not list a suitable alternative, contact the
software manufacturer to see if an update is available.
1-22
Setting Up the Printer
Page 35
Chapter 2
Using the Printer
Using the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2
Selecting a built-in font . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
About Your Printer’s Default Settings . . . . . . . . . . . . . . . . . . . . . . 2-3
Changing default settings . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-9
Printing on Continuous Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Printing with the push tractor . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Removing a printed document from the push tractor . . . . 2-15
Switching back to single sheets . . . . . . . . . . . . . . . . . . . . . . . 2-16
Printing with the pull tractor . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
Adjusting the top-of-form position . . . . . . . . . . . . . . . . . . . . 2-22
Advancing the paper to the tear-off edge. . . . . . . . . . . . . . . 2-24
Printing on Single Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-27
Loading single sheets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-27
Printing on Special Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-28
Adjusting the paper-thickness lever . . . . . . . . . . . . . . . . . . .2-28
Multipart forms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-30
Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-30
Envelopes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-32
Installing and Using Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-33
Cut-sheet feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-33
Pull tractor unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-37
Roll paper holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-39
Print server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-41
2
Using the Printer
2-1
Page 36
Using the Control Panel
You can control simple printer operations—such as line feeding,
form feeding, loading and ejecting paper, and selecting fonts—
with the buttons on the control panel. The control panel lights
show the printer’s status. For information on the buttons and the
lights on the control panel, see “Control Panel Buttons and
Lights” inside the front cover.
Selecting a built-in font
Follow these steps to select a built-in font using the buttons on the
printer’s control panel:
1. Make sure that the printer is not printing. If it is, wait until
printing is complete.
2. Hold down the
Micro Adjust mode. The
Tear Off (Pitch/Font)
3. Press the
of the available selections; then stop when you reach the
desired font with a pattern shown on the control panel. Your
selection stays in effect until you change it again.
Note:
❏
❏
❏
2-2
Using the Printer
Pause
Pitch (Font)
Settings you make in your application programs usually
override settings you make from the printer’s control panel. For
best results, use your application to select a font and pitch.
Pitch (Font)
The
Orator-S, Script-C, Roman-T, or Sans Serif H. To select one of
these fonts, you must first use the Default Setting mode to
register it as the “other” font and then select
Pitch (Font)
Bar code fonts cannot be selected via the control panel.
button for three seconds to enter the
Pause
lights show the current font selection.
button repeatedly to cycle through all
button cannot directly select OCR-B, Orator,
button.
light begins to flash. The three
Others
using the
Page 37
About Your Printer’s Default Settings
The default settings control many printer functions. While you
can often set these functions through your software or printer
driver, you may sometimes need to change a default setting from
the printer’s control panel using the Default Setting mode.
The following table lists the default settings and the options you
can select in the Default Setting mode. The settings are explained
in detail after the table. For instructions on changing the default
settings, see “Changing default settings” on page 2-9.
Settings Options
2
Page length for tractor* Length in inches: 3, 3.5, 3.66, 4, 4.5, 5.5,
Skip over perforation On, Off
Auto tear off On, Off
Auto line feed On, Off
Print direction Bi-D, Uni-D, Auto
Software ESC/P2, IBM PPDS
0 slash 0,
High speed draft On, Off
I/F mode Auto, Parallel, Serial
Auto I/F wait time 10 seconds, 30 seconds
Baud rate 19200, 9600, 4800, 2400, 1200, 600, 300
Parity None, Even, Odd, Ignore
Data length 8 bit, 7 bit
Parallel I/F bidirectional
mode
* The options available vary depending on the country of purchase.
** These settings take effect only when IBM PPDS emulation is selected.
6, 7, 8, 8.5, 11, 70/6, 12, 14
0
BPS
On, Off
Using the Printer
2-3
Page 38
Settings Options
Packet mode Auto, Off
Character table* Italic, PC 437, PC 850, PC 860, PC 863,
International character
set for Italic table
Font OCR-B, Orator, Orator-S, Script C,
Auto CR (IBM PPDS)** On, Off
A.G.M. (IBM PPDS)** On, Off
Manual feed wait time 1 second, 1.5 seconds,
Auto tear off wait time 0.5 seconds, 1 second, 1.5 seconds, 2
Buzzer On, Off
Roll paper On, Off
* The options available vary depending on the country of purchase.
** These settings take effect only when IBM PPDS emulation is selected.
PC 865, PC 861, BRASCII, Abicomp,
Roman 8, ISO Latin 1, PC 858,
ISO 8859-15
Italic U.S.A., Italic France,
Italic Germany, Italic U.K.,
Italic Denmark 1, Italic Sweden,
Italic Italy, Italic Spain 1
Roman T (PS), Sans Serif H (PS)
2 seconds, 3 seconds
seconds, 3 seconds
2-4
Using the Printer
Page 39
Page length for tractor
This setting allows you to set the page length (in inches) for
continuous paper.
Skip over perforation
This feature is available only when continuous paper is selected.
When you select On, the printer provides a one-inch (25.4 mm)
margin between the last line printed on one page and the first line
printed on the next page. Because the program margin settings in
m os t ap pl i ca ti o ns ov e rr id e ma r gi n s et t in g s m ad e fr o m t he co n tr o l
panel, you should use this setting only if you cannot set your top
and bottom margins using your application.
Auto tear off
When auto tear off is on and you are using continuous paper with
the push tractor, the printer automatically advances the paper
perforation to the tear-off position, where you can easily tear off
the printed pages. When the printer receives the next print job, it
automatically moves the unused paper back to the top-of-form
position and starts printing, so you can use all of the next page.
Auto line feed
When auto line feed is on, the printer accompanies each carriage
return (CR) code received with a line feed code, and the print
position moves to the next line. If the printer adds an extra line
after every carriage return, select
Off
.
2
Print direction
You can select auto print direction (
(
), or unidirectional printing (
Bi-D
bidirectional for faster printing; however, unidirectional printing
allows for precise vertical printing alignment, which is useful for
printing graphics.
Uni-D
), bidirectional printing
Auto
). Printing is normally
Using the Printer
2-5
Page 40
When set to
unidirectional printing only for lines which require vertical
printing alignment.
, the printer analyzes the data and uses
Auto
Software
When you select
ESC/P2 mode. When you select IBM PPDS, the printer emulates
an IBM printer.
ESC/P2
, the printer operates in the EPSON
0 slash
The zero character has a slash ( ) when this feature is turned on.
It has no slash (0) when this feature is turned off. The slash allows
you to easily distinguish between the uppercase letter O and a
zero.
0
High speed draft
When you choose On, the printer prints up to 300 cps (characters
per second) at 10 cpi (characters per inch) or 360 cps at 12 cpi.
When you choose
300 cps at 12 cpi.
, the printer prints up to 250 cps at 10 cpi or
Off
I/F (interface) mode
The printer comes with a built-in parallel interface and serial
interface.
If your printer is connected to only one computer, select
or
use. If your printer is connected to two computers, select
(automatic) to allow the printer to automatically switch between
interfaces depending on which one is receiving data.
for the interface mode, depending on the interface you
Serial
Parallel
Auto
2-6
Using the Printer
Page 41
Auto I/F (interface) wait time
This setting takes effect only when
. This setting determines how long the printer waits when it
Auto
no l onge r re ceiv es d ata from an i nte rfa ce b efo re i t che cks whe the r
a print job is being sent through the other interface. You can
specify
time.
10 seconds
or
30 seconds
I/F (interface) mode
for the auto interface wait
Baud rate
Use this option to set the data transfer rate (baud) for the serial
interface. The baud rate is measured in bits per second (bps). See
your computer manual and software documentation for the
proper setting.
Parity
When this option is set to
parity bit, if used, provides a basic form of error detection. See
your computer manual and software documentation for the
proper setting.
, parity checking is disabled. The
None
Data length
Set the data length of the serial interface to
computer manual and software documentation for the proper
setting.
7 bit
or
8 bit
is set to
2
. See your
Parallel I/F bidirectional mode
The parallel interface bidirectional transfer mode is used when
this feature is turned on. If bidirectional transfer mode is
unnecessary, turn this off.
Using the Printer
2-7
Page 42
Packet mode
Make sure to select
using the printer driver included in the software CD-ROM that
comes with the printer. Turn off this mode if you encounter
connection problems when you are printing from applications
based on other operating systems such as DOS.
to print from Windows applications
AUTO
Character table
You can select among various character tables.
International character set for Italic table
You can select among several international character sets for the
Italic character table. Each character set contains eight characters
that vary depending on the country or language, so you can
customize the Italic table to suit your printing needs.
Font
You can select six fonts in the Default Setting mode. The font
selected here appears under
fonts indicated on the control panel cannot be selected in the
Default Setting mode.
Others
on the control panel. The
Auto CR (carriage return)
This setting is available only in the IBM PPDS emulation mode.
When auto carriage return is on, each line feed (LF) code or ESC
J code is accompanied by a carriage return code. This moves the
print position to the beginning of the next line.
A.G.M. (Alternate Graphic Mode)
This setting is available only in the IBM PPDS emulation mode.
When A.G.M. is on, the printer can use some advanced graphics
commands like those available in the ESC/P2 mode.
2-8
Using the Printer
Page 43
Manual feed wait time
This sets the amount of wait time between the time paper is
inserted into the paper guide and when it is fed. If the paper feeds
before you can adjust its position to your satisfaction, you can
increase the wait time.
Buzzer (beeper)
The printer beeps when an error occurs. (See “Using the Error
Indicators” on page 4-2 for more information on printer errors.)
If you do not want the printer to beep when an error occurs, turn
this setting off.
Roll paper
When you turn on this mode, the printer recognizes that single
sheets are not loaded in the printer, so it does not try to eject the
paper and advance it forward to the next page when you press
the
LF/FF
button.
Changing default settings
2
Follow these steps to enter the Default Setting mode and change
the printer’s default settings:
Note:
❏
To print the Default Setting mode instructions, you need four sheets
of A4 or Letter size single-sheet paper, or four pages of continuous
paper that is at least 305 mm (12 inches) long and 210 mm (8.27
inches) wide.
❏
If you use single sheets without an optional cut-sheet feeder, you
need to feed a new sheet of paper each time the printer ejects a printed
sheet.
1. Make sure paper is loaded and the printer is turned off.
Using the Printer
2-9
Page 44
Caution:
Whenever you turn off the printer, wait at least five seconds
c
before turning it back on; otherwise, you may damage the
printer.
2. While holding down the
printer. The printer enters the Default Setting mode.
3. Load the next sheet of paper, if necessary. The printer prints
the current settings list (one page).
4. Press down the
Default Setting mode instructions (three or four pages) in the
language you selected. The printed instructions list the
default settings you can change, describe how to change them,
and show you how the control panel lights help you make
settings.
5. Follow these instructions to change the default settings using
the buttons on the printer’s control panel.
6. When you finish making settings, turn off the printer and exit
the Default Setting mode. Any settings you have made remain
in effect until you change them again.
Note:
Turn off the printer when it has finished printing.
Pitch (Font
Pitch (Font)
) button. The printer prints the
button, turn on the
Printing on Continuous Paper
Your printer can handle continuous paper from 101.6 mm
(4.0 inches) to 406.4 mm (16.0 inches) wide. Depending on where
you position the tractor, you can use it as a pull tractor or a push
tractor. The following guidelines can help you decide where to
position the tractor:
2-10
Using the Printer
Page 45
❏
Do you want to switch between printing on single sheets and
continuous paper without removing the paper supply? Will
you tear off continuous paper sheet-by-sheet? Use the tractor
in the push tractor position. (The printer comes with the
tractor installed in this position.) See the following section.
❏
Are you printing on labels, multipart forms, or other
documents that require a precise print position? Use the
tractor as a pull tractor. See “Printing with the pull tractor”
on page 2-17 for instructions.
Printing with the push tractor
When using the push tractor, it is a good idea to set the Auto tear
off feature in the Default Setting mode to On. See “About Your
Printer’s Default Settings” on page 2-3.
Follow these steps to load continuous paper using the push
tractor:
1. Make sure the printer is turned off. Remove the printer cover
and the paper guide and place the paper-release lever in the
continuous paper position.
2
Using the Printer
2-11
Page 46
2. Release the sprocket units by pulling the sprocket locks
forward.
3. Slide the left sprocket unit using the scale on the printer as a
guide. The printer prints to the right of the position marked
. Push the sprocket lock lever back to lock it in place. Then
0
slide the right sprocket unit to match the width of your paper,
but do not lock it. Move the paper support so it is midway
between the sprocket units.
2-12
Using the Printer
Page 47
4. Make sure your paper has a clean, straight leading edge. Open
the sprocket covers. Fit the first holes of the paper over the
sprocket pins and then close the sprocket covers. Slide the
right sprocket unit to remove any slack in the paper and lock
it in place. Now the paper is in the paper-park position.
2
Caution:
c
Use the paper-feed knob on the right side of the printer only
to clear paper jams and only when the printer is turned off.
Otherwise, you may damage the printer or cause it to lose
the top-of-form position.
Using the Printer
2-13
Page 48
5. To separate the incoming paper from the printed paper, attach
the paper guide by holding it horizontally and fitting its
notches over the printer’s mounting posts as shown below.
Then slide the paper guide toward the front of the printer until
you feel it click.
6. Turn on the printer.
7. Make sure the printer cover is closed. Press the
to feed the paper to the loading position. When the printer
receives data, it begins printing automatically.
8. After you finish printing, follow the steps in the next section
to tear off your printed document. If the first printed line on
your page appears too high or low, you can change its position
by using the Micro Adjust feature. See “Adjusting the top-ofform position” on page 2-22.
Caution:
Never use the paper-feed knob to adjust the top-of-form position;
c
this may damage the printer or cause it to lose the top-of-form
position.
When you send more data, the paper automatically feeds back to
the loading position.
2-14
Using the Printer
LF/FF
button
Page 49
Removing a printed document from the push tractor
Follow these steps to remove the printed document:
1. Make sure the Tear Off (Pitch/Font) lights are flashing.
Note:
If they are not flashing, you may need to set the Tear Off setting on
as a default. See “Changing default settings” on page 2-9 to change
the default setting.
2. Open the paper guide cover, then tear off the printed
document using the tear-off edge of the paper tension unit.
2
Note:
If your paper’s perforation is not properly aligned with the tear-off
edge, you can adjust the tear-off position using the Micro Adjust
feature. See “Adjusting the tear-off position” on page 2-25.
Caution:
c
Never use the paper-feed knob to adjust the tear-off position;
this may damage the printer or cause it to lose the tear-off
position.
Using the Printer
2-15
Page 50
3. Close the paper guide cover.
When you resume printing, the printer automatically feeds
the paper back to the top-of-form position and starts printing.
To feed continuous paper to the standby position where you can
remove the paper, press the
sprocket covers of the tractor and remove the paper.
Caution:
Always tear off your printed document before you press the
c
Load/Eject
cause a paper jam.
button. Reverse feeding several pages at a time may
Load/Eject
button. Then open the
Switching back to single sheets
To switch to single sheets, press the
printer feeds the paper backwards into the standby position.
Then, follow the steps in “Loading single sheets” on page 2-27.
Caution:
Always tear off your printed document before you press the
c
Load/Eject
cause a paper jam.
button. Reverse feeding several pages at a time may
Load/Eject
button; the
2-16
Using the Printer
Page 51
Printing with the pull tractor
To load continuous paper using the pull tractor, you must move
the tractor to the pull tractor position, as described in steps 1
through 3 in this procedure. If your tractor is already installed in
this position, make sure the printer is turned off and skip to step 6.
Caution:
❏
c
1. Turn the printer off; then remove the printer cover and the
paper guide. Next, remove the paper tension unit by
squeezing the tension unit’s lock tabs gently and pulling the
tension unit away from the printer. Finally, pull the paperrelease lever forward to the continuous paper position.
Use the paper-feed knob on the right side of the printer only
to clear paper jams and only when the printer is off.
Otherwise, you may damage the printer or cause it to lose
the top-of-form position.
❏
When using the pull tractor, set the Auto tear off feature in
the Default Setting mode to
jam.
Off
; otherwise, the paper may
2
Using the Printer
2-17
Page 52
2. Squeeze the tractor’s lock tabs gently on both sides, and then
rotate the tractor up to pull it away from the printer.
3. Move the tractor forward to the mounting slot at the top of
the printer and tilt it into place as shown below. When you
push the tractor onto the posts, you should feel the notches
snap into place.
2-18
Using the Printer
Page 53
4. Release the sprocket units by pulling the sprocket locks
forward.
5. Insert the paper into the bottom paper slot or into the rear
paper slot as shown below, and pull it up. Position the paper
using the scale on the printer as a guide. The printer prints to
the right of the position marked 0.
2
Using the Printer
2-19
Page 54
6. Slide the left sprocket unit so that its sprockets match the
position of the holes in the paper and lock the unit in place.
Then slide the right sprocket unit to match the width of your
paper, but do not lock it. Move the paper support midway
between the two sprocket units.
7. Make sure your paper has a clean, straight leading edge. Open
the sprocket covers. Fit the first holes of the paper over the
sprocket pins and then close the sprocket covers. Slide the
right sprocket unit to remove any slack in the paper and then
lock it in place.
2-20
Note:
Remove any remaining slack by gently pulling the paper from the
rear or bottom.
Using the Printer
Page 55
8. To separate the incoming paper from the printed paper, attach
the paper guide. Hold it horizontally and fit its notches over
the printer’s mounting posts. Then slide the paper guide
toward the back of the printer until you feel it click.
9. Attach the printer cover and adjust the paper position with
the paper-feed knob. Turn the knob until the perforation
between pages is just above the print head. Then turn on the
printer.
10. Make sure the printer cover is closed, but with the paper guide
cover open. When the printer receives data, it begins printing
automatically.
If you want to change the position where printing begins on the
page, press
position, and then see “Adjusting the top-of-form position” in the
next section to adjust the loading position.
To eject the paper, tear off the paper entering the printer; then
press the
LF/FF
to advance the page to the next top-of-form
LF/FF
button to feed the paper forward.
2
Using the Printer
2-21
Page 56
Adjusting the top-of-form position
The top-of-form position is the position on the page where the
printer starts printing. If your printing appears too high or low
on the page, you can use the micro adjust feature to adjust the topof-form position. Follow these steps:
Caution:
Never use the paper-feed knob to adjust the top-of-form position;
c
this may damage the printer or cause it to lose the top-of-form
position.
Note:
❏
Your top-of-form position setting remains in effect until you change
it, even if you turn off the printer.
❏
The top margin setting made in some application software overrides
the top-of-form position setting you make with the Micro Adjust
feature. If necessary, adjust the top-of-form position in your
software.
1. Make sure the printer is turned on.
2. If necessary, load paper as described in this chapter.
3. Remove the printer cover.
4. Hold down the
Pause
Adjust mode.
2-22
Using the Printer
Pause
light starts flashing and the printer enters the Micro
button for about three seconds. The
Page 57
5. Press the
on the page, or press the
top-of-form position down on the page.
plastic ribbon cover
Note:
❏
The printer has a minimum and a maximum top-of-form
position. If you try to adjust it beyond these limits, the printer
beeps and stops moving the paper.
LF/FF
button to move the top-of-form position up
D
Load/Eject
button to move the
U
2
❏
When the paper reaches the default top-of-form position, the
printer also beeps and stops moving the paper briefly. You can
use the default position as a reference point when adjusting the
top-of-form position.
To adjust the top-of-form position for continuous paper
loaded on the pull tractor, see the following example:
Using the Printer
2-23
Page 58
First mark a point 5.5 mm (0.22 inch) above the paper’s
perforation; then position the paper so that the mark is even
with the top edge of the plastic ribbon cover. This gives you
an 8.5 mm (0.33 inch) margin on the next page, meaning the
printer starts printing 8.5 mm (0.33 inch) below the
perforation. If you mark a point 8.5 mm (0.33 inch) above the
perforation, you get a 5.5 mm (0.22 inch) margin on the next
page.
6. After you set the top-of-form position, press the
to exit the Micro Adjust mode.
Pause
Advancing the paper to the tear-off edge
If you use the push tractor, you can use the tear-off feature to
advance your continuous paper to the printer’s tear-off edge
when you finish printing. You can then easily tear off the printed
document. When you resume printing, the printer automatically
feeds the paper back to the top-of-form position so that you can
save the paper normally lost between documents.
As described below, you can use the tear-off feature by turning
on the auto tear-off mode.
Caution:
Never use the tear-off feature (as described below) to feed
c
continuous paper with labels backwards; they may come off their
backing sheet and jam the printer.
2-24
Using the Printer
button
Page 59
Advancing the paper to the tear-off position automatically
To automatically advance your printed documents to the tear-off
position, you need to turn on the auto tear-off mode and select
the appropriate page length for continuous paper in the Default
Setting mode. For instructions, see “Changing default settings”
on page 2-9.
When auto tear-off is on, the printer automatically advances the
paper to the tear-off position whenever it receives a full page of
data or a form feed command followed by no more data.
2
Adjusting the tear-off position
If your paper’s perforation is not aligned with the tear-off edge,
you can use the Micro Adjust feature to move the perforation to
the tear-off position.
Follow these steps to adjust the tear-off position:
Caution:
c
Never use the paper-feed knob to adjust the tear-off position; this
may damage the printer or cause it to lose the tear-off position.
Note:
Your tear-off position setting remains in effect until you change it, even
if you turn off the printer.
1. Make sure the
paper is at the current tear-off position). You may need to
press the
off position.
2. Open the paper guide cover.
3. Hold down the
Pause
Adjust mode.
light begins to flash and the printer enters the Micro
Tear Off (Pitch/Font)
Pitch (Font)
button to advance the paper to the tear-
button for about three seconds. The
Pause
lights are flashing (the
Using the Printer
2-25
Page 60
4. Press the
the
Load/Eject
LF/FF
button to feed the paper backwards, or press
D
button to feed the paper forwards, until the
U
paper perforation is aligned with the tear-off edge.
tear-off edge
Note:
The printer has a minimum and a maximum tear-off position. If you
try to adjust the tear-off position beyond these limits, the printer
beeps and stops moving the paper.
5. After you set the tear-off position, press the
Pause
exit the Micro Adjust mode.
6. Tear off the printed pages.
When you resume printing, the printer automatically feeds the
paper back to the top-of-form position and begins printing.
2-26
Using the Printer
button to
Page 61
Printing on Single Sheets
You can load single-sheet paper one sheet at a time using the
paper guide of the printer. Your single-sheet paper may be from
148 to 420 mm (5.8 to 16.5 inches) wide.
Before printing on single-sheet multipart forms, envelopes, or
other special paper, be sure to the set the paper thickness lever to
the appropriate position. See “Printing on Special Paper” on page
2-28 for details.
Note:
❏
To load a stack of single-sheet paper, use the optional cut-sheet
feeder. See “Installing and Using Options” on page 2-33.
❏
For detailed specifications on the types of single-sheet paper you can
use, see “Printer Specifications” on page A-4.
❏
You can use the paper guide to load single-sheet carbonless
multipart forms that are fastened at the top by line gluing.
2
❏
Insert multipart forms in the paper guide, bound edge first and
printable side down.
Loading single sheets
You load single sheets as shown in “Running the Self Test” on
page 1-13. For normal use, turn on the printer without pressing
any other buttons. When the printer receives data, it begins to
print.
Caution:
c
Use the paper-feed knob on the right side of the printer only to
clear paper jams and only when the printer is off. Otherwise, you
may damage the printer or cause it to lose the top-of-form
position.
Using the Printer
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Printing on Special Paper
Your printer can also print on a wide variety of paper types,
including multipart forms, labels, cards, and envelopes.
For multipart forms and labels, you should not print any closer
than 13 mm (0.5 inch) from either side of the paper. For
information on the printable area of envelopes, see “Printer
Specifications” on page A-4.
Caution:
When printing on multipart forms, thicker-than-normal paper,
c
labels, or envelopes, make sure your application software settings
keep the printing entirely within the printable area. Printing past
the edge of these papers can damage the print head.
Adjusting the paper-thickness lever
Before printing on special paper, you need to change the paper
thickness setting.
Follow these steps to adjust the paper thickness setting:
2-28
Using the Printer
Page 63
1. Turn the printer off and open the printer cover. The paperthickness lever is on the left side of the printer. The numbers
next to the lever indicate the thickness setting.
2. Use the table below to select the appropriate paper thickness.
Paper type Lever position
Standard paper (single-sheet or continuous) 0 or 1
2
Multipart forms (single-sheet or continuous)
2-sheet
3-sheet
4-sheet
Labels 2
Envelopes 3 to 5
3. Close the printer cover.
Using the Printer
1
2
3
2-29
Page 64
Multipart forms
You can use continuous or shingle-sheet carbonless multipart
forms of up to four parts (one original plus three copies). Before
you print on the forms, set the paper thickness lever as described
in the previous section. The following tips will help you get good
results:
❏
Use only continuous multipart forms that are joined by spot
gluing or side-crimping. Never load continuous multipart
forms joined by metal staples, tape, or continuous gluing.
❏
Use only single-sheet multipart forms that are line-glued only
at the top. Insert the forms glued edge first into the printer.
❏
Use only multipart forms that are free of wrinkles and waves.
❏
If you need to adjust the loading position, use your
application software or change the loading position as
described on “Adjusting the top-of-form position” on page
2-22.
❏
When you use side-crimped continuous multipart forms, the
copies may not align with the original. If this happens, raise
the paper guide.
Labels
You must use the tractor as a pull tractor and load paper from the
bottom paper slot to print on labels. Before you print on labels,
set the paper thickness lever as described in “Adjusting the paperthickness lever” on page 2-28. Keep the following tips in mind:
❏
Choose labels mounted on a continuous backing sheet with
sprocket holes made for use with a tractor. Do not print labels
as single sheets, because the shiny backing sheet almost
always slips slightly.
2-30
Using the Printer
Page 65
❏
Load labels the same way as you would load ordinary
continuous paper. See “Printing with the pull tractor” on page
2-17 for loading instructions.
❏
Because labels are especially sensitive to temperature and
humidity, use them only under normal operating conditions.
Make sure the printing stays entirely within the printable
area. (See “Printer Specifications” on page A-4 for
specifications.)
❏
Do not leave labels loaded in the printer between jobs; they
curl around the platen and may jam when you resume
printing.
❏
To remove the labels from the printer, tear off the fresh supply
at the bottom of the printer; then press
remaining labels out of the printer.
Caution:
c
Never feed labels backwards through the printer; they can easily
peel off the backing sheet and jam the printer. If a label does
become stuck in the printer, contact your dealer.
to advance the
LF/FF
2
Using the Printer
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Page 66
Envelopes
You can feed envelopes individually using the paper guide. Keep
the following tips in mind:
❏
Before loading an envelope, set the paper thickness lever to
the proper position. See “Adjusting the paper-thickness
lever” on page 2-28.
❏
To load an envelope, follow the steps in “Running the Self
Test” on page 1-13. Insert the wide edge of the envelope into
the printer first, printable-side down. When you insert the
envelope between the paper guides, push it firmly and hold
it until it feeds into the printer.
❏
Use envelopes only under normal temperature and humidity
conditions.
❏
Make sure the printing stays entirely within the printable
area.
❏
The print head must not go past the left or right edge of the
envelope or other thick paper. (See “Printer Specifications” on
page A-4 for specifications.) It’s a good idea to print a test
sample using a normal single sheet of paper before you print
on envelopes.
Cards
You can feed cards individually using the paper guide. Keep the
following tips in mind:
❏
Use cards only under normal temperature and humidity
conditions.
❏
Set the left edge along the sheet guide.
❏
Set the long side of a card horizontally.
2-32
Using the Printer
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Installing and Using Options
Cut-sheet feeder
The optional single-bin cut-sheet feeder (C80639✽ ) handles up to
50 sheets of standard bond paper (82 g/m² or 22 lb) without
reloading.
Follow these steps to install the cut-sheet feeder:
1. Make sure the printer is turned off. Remove the paper guide
and open the paper guide cover.
2. If the tractor is installed in the pull-tractor position, remove it
and reinstall it in the push-tractor position.
3. Make sure the paper-release lever is in the single-sheet
position.
2
Using the Printer
2-33
Page 68
4. Hold the cut-sheet feeder in both hands and press on the latch
levers. Fit the notches in the cut-sheet feeder over the
mounting posts on the printer. Releasing the latch levers locks
the cut-sheet feeder in place.
latch lever
2-34
Using the Printer
Page 69
5. Slide the left paper guide so it is aligned with the triangle
mark. Next, slide the right paper guide to roughly match the
width of your paper. Slide the paper support midway
between the paper guides.
6. Pull the paper-set levers all the way forward until the paper
guides retract and lock open to allow for paper loading.
2
Using the Printer
2-35
Page 70
7. Take a stack of paper and fan it. Next, tap the side and bottom
of the paper on a flat surface to even up the stack.
Caution:
Do not use envelopes, multipart forms, carbon paper, or
c
labels in the cut-sheet feeder.
8. Insert up to 50 sheets of paper along the left paper guide.
9. Adjust the position of the right paper guide so that it matches
your paper’s width. Make sure the position of the guide
allows the paper to move up and down freely.
10. Push the paper-set levers back to clamp the paper against the
guide rollers.
11. Remove the paper supports from the edge guides and insert
the two stacker supports packed with the cut-sheet feeder into
the holes on the edge guides.
12. Attach the paper guide to the cut-sheet feeder as shown
below.
View from above
Release tab
2-36
Using the Printer
Release tab
Page 71
13. Slide the left edge guide to the center until it stops at the guide
mark. Then slide the right edge guide to fit the size of paper
you will use.
Note:
❏
To remove the paper guide from the cut-sheet feeder, press both
release tabs and pull out the paper guide.
❏
Make sure the paper guide cover is open when you print.
You can easily switch between continuous paper and cut-sheet
feeder operation. See “Switching back to single sheets” on page
2-16 for details.
Note:
When you print several pages of continuous paper, fold the first printed
page forward at the perforation after the perforation emerges from below
the printer cover. This helps the printer feed the printed pages properly
and prevents paper jams.
Pull tractor unit
An additional pull tractor (C80034✽) is available as an option.
2
You can improve the performance of continuous paper handling
by using two tractors at the same time. This is especially useful
with continuous pre-printed forms and multipart forms.
Follow these steps to install and load paper on a standard and an
additional pull tractor:
1. Make sure the paper-release lever is pulled forward to the
continuous-paper position. Install the included tractor in the
push-tractor position. Then install the optional tractor in the
pull-tractor position.
2. Load continuous paper on the sprocket units of the pushtractor. (See “Printing on Continuous Paper” on page 2-10.)
Using the Printer
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Page 72
3. Turn on the printer. Hold down the
in one page.
4. Release the sprocket lock levers of the pull tractor and adjust
the sprocket units to match the width of the paper. Be sure
that the sprocket units on both tractors are aligned so that the
paper is not crooked.
5. Open the sprocket covers. Fit the holes of the paper over the
tractor pins of the sprocket units and adjust the sprocket units
as necessary. (See “Printing on Continuous Paper” on page
2-10.) Close the sprocket covers.
6. If there is slack in the paper between the push and pull
tractors, push in and turn the paper-feed knob on the right
side of the pull tractor to remove the slack.
button to feed paper
LF/FF
7. See that the paper is not crooked or wrinkled and lock the
sprocket units in place.
8. Re-install the printer cover and the paper guide.
2-38
Using the Printer
Page 73
Roll paper holder
The optional roll paper holder (#8310) allows you to use your
printer with 8.5-inch roll paper like that used with telex machines.
This option is not available in all countries.
2
Follow these steps to install and use the roll paper holder:
1. Turn off the printer and remove the paper guide.
2. Position the roll paper holder beneath the printer as shown
below. Fit the two holes in the base onto the two positioning
pegs on the bottom of the printer.
Caution:
c
3. Push the paper-release lever to the single-sheet position.
Be careful to avoid dropping the roll paper holder when
lifting the printer. Only the printer’s weight holds it in place.
Using the Printer
2-39
Page 74
4. Cut the leading edge of the roll paper straight across. Slide
the roll paper holder shaft through the center of the paper roll.
5. Set the shaft and paper roll onto the roll paper holder. Orient
the roll so that paper feeds from the bottom of the roll. Then
turn on the printer.
6. Bring the leading edge of the paper up over the paper path
guide for single sheets and insert it into the printer path for
single sheets until you feel resistance.
7. Install the paper guide. Slide the left edge guide to the center
until it stops at the guide mark. Then slide the right edge guide
to the opposite guide mark.
2-40
Using the Printer
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Print server
You can use this printer as a network printer by installing the
EpsonNet 10/100 BASE TX Ext. Print Server (C82378✽) in the
printer’s parallel interface port. See the Administrator’s Manual
packaged with this option for instructions on installation and use.
2
Using the Printer
2-41
Page 76
2-42
Using the Printer
Page 77
Chapter 3
Using the Printer Software
Using the Printer Driver with Windows Me, 98, and 95 . . . . . . . 3-2
Accessing the printer driver from Windows applications . 3-2
Accessing the printer driver from the Start menu. . . . . . . . 3-4
Changing the printer driver settings. . . . . . . . . . . . . . . . . . . 3-4
Using the Printer Driver with Windows 2000 and NT 4.0 . . . . . 3-5
Accessing the printer driver from Windows applications . 3-5
Accessing the printer driver from the Start menu. . . . . . . . 3-8
Changing the printer driver settings. . . . . . . . . . . . . . . . . . . 3-10
Printer Driver Settings Overview . . . . . . . . . . . . . . . . . . . . . . . . . .3-11
About the EPSON Status Monitor 3 Utility. . . . . . . . . . . . . . . . . .3-13
Setting up EPSON Status Monitor 3 . . . . . . . . . . . . . . . . . . . 3-13
Accessing EPSON Status Monitor 3. . . . . . . . . . . . . . . . . . . . 3-15
3
Using the Printer Software
3-1
Page 78
Using the Printer Driver with Windows Me, 98, and 95
You can access the printer driver from your Windows
applications or from the Start menu.
When you access the printer driver from a Windows application,
any settings you make apply only to the application you are using.
See “Accessing the printer driver from Windows applications”
below. When you access the printer driver from the Start menu,
the printer driver settings you make apply to all your
applications. See “Accessing the printer driver from the Start
menu” on page 3-4.
To check and change printer driver settings, see “Changing the
printer driver settings” on page 3-4.
Note:
❏
While many Windows applications override the settings made with
the printer driver, some do not, so you must verify that the printer
driver settings match your requirements.
Accessing the printer driver from Windows applications
Follow these steps to access the printer driver from a Windows
application:
Note:
The steps given in this procedure provide general guidelines on accessing
the printer driver. How you access the printer driver may differ
depending on your application. See your application manual for details.
3-2
Using the Printer Software
Page 79
1. Select
Print Setup
application software. The Print or Print Setup dialog box
appears.
or
from the File menu of your
Print
3
2. Make sure that your printer is selected and then click
Setup, Properties
combination of these buttons.) The Properties window
appears, and you see the Paper, Graphics, and Device Options
menu. These menus contain the printer driver settings.
, or
Options
. (You may need to click a
Printer
,
Using the Printer Software
3-3
Page 80
3. To view a menu, click the corresponding tab at the top of the
window. See “Changing the printer driver settings” below to
change the settings.
Accessing the printer driver from the Start menu
Follow these steps to access the printer driver from the Start
menu:
1. Click the
2. Click
3. Right-click your printer icon, and click
4. To view a menu, click the corresponding tab at the top of the
Printers
displays the Properties window, which contains the Paper,
Graphics, Device Options, and Utility menus. These menus
display the printer driver settings.
window. See the next section to change the settings.
button, and then point to
Start
.
Settings
Properties
Changing the printer driver settings
Your printer driver has four menus: Paper, Graphics, Device
Options, and Utility. For an overview of the available settings, see
“Printer Driver Settings Overview” on page 3-11. You can also
view online help by right-clicking item s in the driver and selecting
What’s this?
When you finish making printer driver settings, click OK to apply
the settings, or click
their default values.
.
Restore Defaults
to return the settings to
.
. The screen
Once you have checked your printer driver settings and made any
necessary changes, you are ready to print.
3-4
Using the Printer Software
Page 81
Using the Printer Driver with Windows 2000 and NT 4.0
You can access the printer driver from your Windows
applications or from the Start menu.
When you access the printer driver from a Windows application,
any settings you make apply only to the application you are using.
See “Accessing the printer driver from Windows applications”
below. When you access the printer driver from the Start menu,
the printer driver settings you make apply to all your
applications. See “Accessing the printer driver from the Start
menu” on page 3-8.
To check and change printer driver settings, see “Changing the
printer driver settings” on page 3-10.
Note:
❏
While many Windows applications override the settings made with
the printer driver, some do not, so you must verify that the printer
driver settings match your requirements.
3
Accessing the printer driver from Windows applications
Follow these steps to access the printer driver from a Windows
application:
Note:
❏
The steps in this procedure provide general guidelines on accessing
the printer driver. How you access the printer driver may differ
depending on your application. See your application manual for
details.
Using the Printer Software
3-5
Page 82
❏
The screen shots in the following section are from the Windows
NT 4.0 operating system. They may vary in appearance from what
actually appears on your screen; however, the instructions are the
same.
1. Select
Print Setup
or
from the File menu of your
Print
application software. The Print or Print Setup dialog box
appears.
3-6
Using the Printer Software
Page 83
2. Make sure that your printer is selected and then click
Setup, Properties
combination of these buttons.) The Document Properties
window appears, and you see the Page Setup and Advanced
menus. These menus contain the printer driver settings.
, or
Options
. (You may need to click a
Printer
,
3
Using the Printer Software
3-7
Page 84
3. To view a menu, click the corresponding tab at the top of the
window. See “Changing the printer driver settings” below to
change the settings.
Accessing the printer driver from the Start menu
Follow these steps to access the printer driver from the Start
menu:
Note:
The screen shots used in this procedure are from the Windows NT 4.0
operating system. They may vary in appearance from what actually
appears on your screen; however, the instructions are the same.
1. Click the
2. Click
3-8
Printers
Using the Printer Software
button, and then point to
Start
.
Settings
.
Page 85
3. Right-click your printer icon, and click
The screen displays the Default Document Properties
window, which contains the Page Setup and Advanced
menus. These menus display the printer driver settings.
Document Defaults
.
When you click
appears, which includes menus used to make the printer
driver settings.
4. To view a menu, click the corresponding tab at the top of the
window. See the next section to change the settings.
Properties
, the printer software window
3
Using the Printer Software
3-9
Page 86
Changing the printer driver settings
Your printer driver has two menus from which you can change
the printer driver settings; Page Setup and Advanced. You can
also change settings on the Utility menu in the printer driver. For
an overview of the available settings, see “Printer Driver Settings
Overview” on page 3-11. You can also view online help by rightclicking items in the driver and selecting
When you finish making your printer driver settings, click OK to
apply the settings, or click
Once you have checked your printer driver settings and changed
them if necessary, you are ready to print.
Cancel
What’s this?
to cancel your changes.
.
3-10
Using the Printer Software
Page 87
Printer Driver Settings Overview
The following tables show the Windows printer driver settings.
Note that not every setting is available in all versions of Windows.
The printer settings are shown below.
Settings Explanations
Paper size Select the size of the paper you want to use. If you
Orientation Select Portrait or Landscape.
Paper Source Select the paper source you want to use.
Resolution/
Graphics
Resolution
Dithering You can leave this option set to Fine, which is the
Intensity/
Intensity
Control
Print quality Select a print quality option from the Print quality list.
do not see your paper size, use the scroll bar to scroll
through the list. If your paper size is not included in
the list, click Custom or User Defined Size and enter
the paper size in the dialog box that appears.
Select the printing resolution you want. The higher
the resolution you select, the more detailed your
printout will be; however, increasing the resolution
slows printing.
default setting, or select another dithering pattern
depending on the kind of printout you want.
Move the slider to make your printout lighter or
darker.
If you turn on Hi-speed, you will enter bi-directional
printing mode and printing speed will increase.
Turning Hi-speed off will return the printer to unidirectional printing mode. Printing speed will
decrease, but printing precision will improve.
Printing with the default settings uses the settings
stored in the printer.
3
EPSON Status
Monitor 3
Monitoring
Preferences
You can access the EPSON Status Monitor 3 utility
when you click this button. To monitor the printer,
make sure the Monitor the printing status check box
is selected.
Click this button to open the Monitoring
Preferences dialog box where you can make
settings for the EPSON Status Monitor 3 utility.
Using the Printer Software
3-11
Page 88
Settings Explanations
Paper/Output Check the Paper Size, Orientation, and Paper
Halftone Click this button to set the brightness and contrast,
S ou r c e s e tt i ng s yo u ma d e on t he P ag e Se t up m e nu
and change them if necessary. Select the setting
and then choose an option from the Change
Setting list box.
input the RGB gamma, or make other settings. The
Halftone Color Adjustment dialog box appears. For
details, click the Help button in this dialog box.
The monitoring settings are shown below.
Settings Explanations
EPSON Status
Monitor 3
Monitoring
Preferences
You can access the EPSON Status Monitor 3 utility
when you click this button. To monitor the printer,
make sure the Monitor the printing status check box
is selected.
Click this button to open the Monitoring
Preferences dialog box where you can make
settings for the EPSON Status Monitor 3 utility. For
more information, see “Setting up EPSON Status
Monitor 3” on page 3-13.
3-12
Using the Printer Software
Page 89
About the EPSON Status Monitor 3 Utility
The EPSON Status Monitor 3 utility that comes with your printer
is available for Windows Me, 98, 95, 2000 or NT 4.0. It allows you
to monitor your printer’s status, alerts you when printer errors
occur, and provides troubleshooting instructions when needed.
The EPSON Status Monitor 3 utility is available only when:
❏
The printer is connected directly to the host computer via the
parallel port [LPT1].
❏
Your system is configured to support bidirectional
communication.
The EPSON Status Monitor 3 utility is installed when you install
the printer driver as described in Chapter 1.
Note:
If you install the driver using Add Printer in the Printers folder, or using
the “Point and Print” method, EPSON Status Monitor 3 may not
function properly. If you want to use EPSON Status Monitor 3, reinstall
the driver as described in Chapter 1, “Setting Up the Printer.”
Before using the EPSON Status Monitor 3 utility, be sure to read
the README file on the driver disk. This file contains the latest
information on the utility.
Setting up EPSON Status Monitor 3
3
Follow these steps to setup EPSON Status Monitor 3:
1. Open the Utility menu as described in “Using the Printer
Driver with Windows Me, 98, and 95” on page 3-2 or “Using
the Printer Driver with Windows 2000 and NT 4.0” on page
3-5.
Using the Printer Software
3-13
Page 90
2. Click the
Monitoring Preferences
Preferences dialog box appears.
3. The following settings are available:
button. The Monitoring
3-14
Select
Notification
Select Shortcut
icon
Receive error
notification for
shared printers
Allow monitoring
of shared printer
Displays the error item check box ON/OFF
status.
Turn on this check box to display the selected
error notification.
The selected icon is displayed in the system
tray on the taskbar on the PC screen. The
setting’s example is shown on the right
window. By clicking the shortcut icon, you can
access the Monitoring Preferences dialog box
easily.
Error notification for a shared printer can be
received when this check box is selected.
When this check box is selected, a shared
printer can be monitored by other PCs.
Note:
Click the
Default
button to revert all items to the default settings.
Using the Printer Software
Page 91
Accessing EPSON Status Monitor 3
To access the EPSON Status Monitor 3 utility:
❏
Double-click the printer-shaped shortcut icon on the taskbar.
To add a shortcut icon to the taskbar, go to the Utility menu
and follow the instruction.
❏
Open the Utility menu, then click the
icon. To find out how to open the Utility menu, See “Using
3
the Printer Driver with Windows Me, 98, and 95” on page 3-2
or “Using the Printer Driver with Windows 2000 and NT 4.0”
on page 3-5.
When you access the EPSON Status Monitor 3 utility as described
above, the following printer status window appears.
EPSON Status Monitor
3
You can view printer status information in this window.
Using the Printer Software
3-15
Page 92
3-16
Using the Printer Software
Page 93
Chapter 4
Troubleshooting
Using the Error Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2
Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4
Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4
Power is not being supplied . . . . . . . . . . . . . . . . . . . . . . . . . .4-4
Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
The printer does not print . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
The print is faint or uneven. . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Dots are missing in printed characters or graphics. . . . . . . 4-7
Printed characters are not what you expected. . . . . . . . . . . 4-7
The print position is not what you expected . . . . . . . . . . . . 4-8
Paper Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Single sheets do not feed properly. . . . . . . . . . . . . . . . . . . . . 4-9
Continuous paper does not feed properly . . . . . . . . . . . . . . 4-9
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-11
When you use the cut-sheet feeder,
the paper does not feed properly. . . . . . . . . . . . . . . . . . . . 4-11
Switching between the cut-sheet feeder and
the push tractor does not work properly . . . . . . . . . . . . . 4-12
Using the pull tractor with the push tractor,
continuous paper does not feed properly . . . . . . . . . . . .4-12
4
Troubleshooting
4-1
Page 94
Using the Error Indicators
You can identify many common printer problems using the lights
on the control panel. If your printer stops working and one or
more control panel lights are on or flashing or the printer beeps,
use the following table to diagnose and fix the problem. If you
cannot fix your problem using this table, go to the next section.
Panel light
state
n Pause – The printer is paused.
n Paper Out
n Pause
Beep
pattern
• • • • • Paper from another paper source is currently in
••• No paper is loaded in the selected paper
••• The paper is not loaded correctly.
••• Paper is jammed in the printer.
Problem
Solution
Press the Pause button to resume printing.
the paper path.
Move the paper-release lever back to the
appropriate position and press the Load/Eject
button to clear the paper from the paper path.
Then set the lever to the position you want to
use. Press the Pause button to turn off the Pause
light, if necessary.
source.
Load paper in the printer. Then press the Pause
button to turn off the Pause light, if necessary.
Remove your paper and reload it. See
Chapter 2 for instructions on loading paper.
Then press the Pause button to turn off the
Pause light, if necessary.
4-2
Turn off the printer, open the printer cover, tear
off the paper supply and turn the paper-feed
knob to eject the remaining paper.
Troubleshooting
Page 95
Panel light
state
f Paper Out
n Pause
f Pause – The print head is overheated.
f All the lights
on the control
panel
Beep
pattern
••• Continuous paper is not fed back to the
••• A single sheet of paper is not fully ejected.
••• Paper is jammed in the printer.
• • • • • An unknown printer error has occurred.
Problem
Solution
standby position.
Tear off the printed document at the
perforation; then press the Load/Eject button.
The printer feeds the paper to the standby
position. Press the Pause button to turn off the
Pause light, if necessary.
Press the Load/Eject button to eject the sheet.
Then press the Pause button to turn off the
Pause light, if necessary.
Clear the paper jam as described in the
previous page.
Wait a few minutes; the printer resumes printing
automatically once the print head has cooled.
Turn off the printer and leave it off for several
minutes; then turn on the printer again. If the
error recurs, contact your dealer.
4
n = on, f = flashing
••• = short series of beeps (three beeps)
• • • • • = long series of beeps (five beeps)
Note:
The printer beeps once if you press a control panel button when the corresponding
function is not available.
Troubleshooting
4-3
Page 96
Problems and Solutions
Most problems you may encounter while operating your printer
have simple solutions.
You can check the operation of your printer using the self test. See
“Running the Self Test” on page 1-13. If the self test works
properly the problem probably lies in the computer, the
application software, or the interface cable. If the self test does not
work, contact your dealer or a qualified service person for
assistance.
Note:
If you are an experienced user or a programmer, you can print a
hexadecimal dump to isolate communication problems between the
printer and computer. To print a hex dump, turn off the printer. Next,
hold down the
printer. Then send data from your computer. The printer prints all the
codes it receives in hexadecimal format.
Load/Eject
and
LF/FF
buttons while you turn on the
Power Supply
Power is not being supplied
The lights on the control panel do not go on.
The power cord may be unplugged. Check that the power cord is
properly plugged into the electrical outlet.
The outlet may not be operating. If the electrical outlet is controlled by
an outside switch or automatic timer, use a different outlet.
Plug another electrical device, such as a lamp, into the outlet to
determine whether the outlet is operating properly.
4-4
Troubleshooting
Page 97
The lights come on briefly and then go off. The lights stay off
even when the power is turned on again.
The voltage ratings of the printer and electrical outlet may not match.
Check that the printer’s voltage rating matches the voltage of your
electrical outlet. If the voltages do not match, unplug the printer and
contact your dealer immediately. Do not reconnect the power cord to
an electrical outlet.
Printing
The printer does not print
PAUSE
The
The software may not be installed properly. Check that the software is
installed properly for your printer, as described in “Installing the
Printer Software” on page 1-20. Check the software’s printer settings.
The interface cable may not match the specifications of the printer or
computer. Check both ends of the interface cable. Make sure the cable
meets both the printer and computer specifications.
light is off but nothing is printed.
4
Paper Out
The
The printer may be out of paper. Load paper in the printer.
The printer sounds like it is printing, but nothing is printed.
The ribbon cartridge may not be installed properly. See “Installing or
replacing the ribbon cartridge” on page 1-8.
The ribbon may be worn out. Replace the ribbon cartridge.
light is on and the printer beeps three times.
Troubleshooting
4-5
Page 98
The printer makes a strange noise, the beeper sounds five
times, and the printer stops abruptly.
The paper or ribbon may be jammed. Turn off the printer and check
for a paper jam, a ribbon jam or other problems.
The printer may have overheated. Let the printer cool. Then try to print
again. If the printer still does not print correctly contact your dealer.
The beeper sounds five times and the
An error has occurred. Turn off the printer and turn it on again. If the
PAUSE
no jam, contact your dealer or a qualified service person. (If an error
occurs when you switch between single sheets and continuous paper,
make sure the paper-release lever is in the correct position.)
light stays on, check for a paper jam or ribbon jam. If there is
PAUSE
light comes on.
The print is faint or uneven
Printed characters have parts missing at the bottom.
The ribbon cartridge may not be installed properly. See “Installing or
replacing the ribbon cartridge” on page 1-8.
The printout is faint.
The ribbon may be worn out. Replace the ribbon cartridge as described
under “Installing or replacing the ribbon cartridge” on page 1-8.
4-6
Troubleshooting
Page 99
Dots are missing in printed characters or graphics
A line of dots is missing in the printout.
The print head is damaged. Stop printing and contact your dealer to
have the print head replaced.
Dots are missing in random positions.
Either there is too much slack in the ribbon or the ribbon has come
loose. Reinstall the ribbon cartridge as described in “Installing or
replacing the ribbon cartridge” on page 1-8.
Printed characters are not what you expected
The typestyles or characters you sent with your software did
not print.
The software may not be properly configured. Check that the software
is correctly configured for your printer. For instructions, see Chapter
3, “Using the Printer Software.”
The font selected on the control panel does not print.
Your software may be overriding your control panel setting. Check the
font setting in your application software.
4
Troubleshooting
4-7
Page 100
The print position is not what you expected
Printing starts too high or too low on the page, or the bottom
part of one page is printed at the top of the next page.
Your application software settings may be incorrect. Check the margin
or top-of-form position setting in your application software.
Page length does not match the length of the paper.
The page length setting in your application may be incorrect. Check
the page length set by your application software and adjust it if
necessary.
If you are using continuous paper, change the page length in the Printer
Setting mode. See “Installing and Using Options” on page 2-33.
Regular gaps occur in the printout.
One-inch skip-over-perforation may be set. Set skip-over-perforation
to off in the Default Setting mode. See “Installing and Using Options”
on page 2-33.
4-8
Troubleshooting
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