Epson 2000 Service Manual

Supplemental Information

This sheet contains supplemental information about troubleshooting the parallel port and USB installation problems. It is divided into the following sections:

Troubleshooting the parallel port(Windows 98/95)

❏

USB (Windows 98) installation problems

❏

Troubleshooting the Parallel Port (Windows 98/95)

Printing or scanning speed is slow

Make sure the ECP mode is turned on in your computer’s BIOS. For details, see your computer’s documentation.

If the ECP mode is enabled in BIOS and printing and scanning are still slow, the ECP hardware (a component inside your computer which processes the ECP protocol) is malfunctioning. When the Stylus Scan’s ECP port driver senses a problem in the ECP hardware, the driver switches to software processing of the ECP protocol to protect your data. Software processing is secure, but much slower than hardware processing.

A communication error occurs during printing or scanning

Make sure the ECP mode is turned on in your computer’s BIOS. For details, see your computer’s documentation.

If the errors continue to occur, follow the steps below:

1. Click

Start

, then

Run

4011232 C01-00

2. Type

3. The following dialog box appears. Clear the check box that

EPLPTDMA

appears beside the name of the port to which you have connected the Stylus Scan, then click OK.

Note:

Unavailable ports appear dimmed.

in the

Open

box, then click OK.

4. Restart Windows.

USB (Windows 98) Installation Problems

If the Stylus Scan Driver was not properly installed, uninstall the Stylus Scan Driver in the manner described in the Setup Guide, then reinstall it.

If, after doing the above, the Stylus Scan does not work correctly, check the following:

USB Printer Device Driver or Stylus Scan Driver (Printer) Problems

Make sure your computer had Windows 98 pre-installed

Your computer must have Windows 98 pre-installed. The printer driver may not function properly on a computer that has been upgraded from Windows 95 to 98.

For details about your computer, contact your dealer.

Check that the USB driver was installed correctly

Use the following procedure to confirm that the USB driver was installed correctly.

1. Click the folder. Make sure that the icon for the printer appears in the Printers folder.

2. Click the printer icon, and select menu.

button, point to Settings and click the

Start

Properties

from the

Printers

File

3. Click the Stylus Scan 2000) is displayed in the

port

4. If the correct port is not displayed, remove the USB cable, then connect the Stylus Scan to the first tier of the hub, or connect the Stylus Scan to the computer’s USB port directly.

Details

list box

tab and make sure that EPUSBx: (EPSON

Print to the following

Make sure that EPSON USB Printer Devices appears in the Device Manager menu

If you canceled the plug-and-play driver installation before the procedure completed, either the USB printer device driver or the printer driver may be incorrectly installed.

Follow the steps below to check the installation and reinstall the drivers.

1. Turn the Stylus Scan on. Plug the USB cable into the Stylus Scan and the computer.

2. Right-click the My Computer icon on your desktop, then click

Properties

3. Click the

Device Manager

tab.

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