SDW 5000 Series
DECT Wireless Headset System
SDW 10 HS
SDW 30 HS
SDW 60 HS
SDW 3 BS
SDW 5 BS
BTD 800 USB
User Guide
CONTENTS1
Contents
Package contents ...............................................................................................................................................................................................................................2
Base stations with components.......................................................................................................................................................................................................2
Headset with components ..................................................................................................................................................................................................................3
Product overview ................................................................................................................................................................................................................................4
Overview of the base station ............................................................................................................................................................................................................4
Overview of the headset ......................................................................................................................................................................................................................5
Overview of the BTD 800 USB dongle ......................................................................................................................................................................................7
Overview of the LEDs .............................................................................................................................................................................................................................7
Connecting the base station .......................................................................................................................................................................................................9
Connecting the base station to the mains power supply..........................................................................................................................................10
Pairing and charging the headset before rst use .........................................................................................................................................................10
Connecting the base station to a xed line phone – SDW 5 BS only ................................................................................................................11
Connecting the base station to a computer ........................................................................................................................................................................13
Connecting the base station to Bluetooth devices – BTD 800 USB only ......................................................................................................14
Reconnecting/disconnecting Bluetooth .................................................................................................................................................................................16
Connecting an optional USB headset or speakerphone ...........................................................................................................................................17
Connecting an optional busy light .............................................................................................................................................................................................17
Assembling and wearing the headset SDW 10 HS ......................................................................................................................................................18
Using the headset with the headband .....................................................................................................................................................................................18
Using the headset with the ear hook ........................................................................................................................................................................................19
Using the headset with the neckband ......................................................................................................................................................................................21
Detaching headband, ear hook or neckband .....................................................................................................................................................................23
Adjusting and wearing the headset SDW 30 HS | SDW 60 HS .......................................................................................................................... 24
Labeling the headset ................................................................................................................................................................................................................... 25
Conguring the headset system ............................................................................................................................................................................................26
Conguring the headset system using EPOS Connect or the DIP switches ..............................................................................................26
Adjusting the audio signal for desk phones using the ABC switch – SDW 5 BS only..........................................................................30
Adjusting the transmission volume............................................................................................................................................................................................30
Setting up and using the headset ..........................................................................................................................................................................................31
Adjusting the volume.............................................................................................................................................................................................................................31
Muting the headset’s microphone ..............................................................................................................................................................................................32
Enabling/disabling voice prompts ..............................................................................................................................................................................................32
Verifying battery life ..............................................................................................................................................................................................................................33
If you leave the DECT or Bluetooth range ............................................................................................................................................................................33
Making calls using the headset system .............................................................................................................................................................................34
Preparing calls - initial settings ....................................................................................................................................................................................................34
Selecting audio source – xed line phone/ computer/ mobile phone ...........................................................................................................34
Making a call ...............................................................................................................................................................................................................................................35
Accepting/rejecting a call ...............................................................................................................................................................................................................35
Transferring calls to connected devices................................................................................................................................................................................ 36
Ending a call ...............................................................................................................................................................................................................................................37
Redialing ......................................................................................................................................................................................................................................................37
Putting a single active call on hold ............................................................................................................................................................................................37
Managing multiple calls - two calls from two audio sources ...................................................................................................................................38
Setting up conference call ..............................................................................................................................................................................................................40
Using the dictation mode ...........................................................................................................................................................................................................43
Listening to music using the headset .................................................................................................................................................................................44
Using the motion sensor .............................................................................................................................................................................................................45
Charging the headset and storing the headset system ..........................................................................................................................................46
Charging the headset ......................................................................................................................................................................................................................... 46
Switching the headset system o during extended non-use .................................................................................................................................47
Sharing a workplace ......................................................................................................................................................................................................................48
Using the headset with a third party base station (DECT-GAP telephone) ................................................................................................48
Cleaning and maintaining the headset system ............................................................................................................................................................49
Replacing the ear pads ...................................................................................................................................................................................................................... 49
Replacing/removing the headset‘s rechargeable battery ........................................................................................................................................50
Updating the rmware of the products ..................................................................................................................................................................................50
If a problem occurs ... .....................................................................................................................................................................................................................51
Specications ....................................................................................................................................................................................................................................54
SDW 5000 series headset system
PACKAGE CONTENTS2
i
Package contents
In the SDW 5000 Series, all headsets and base stations are compatible with each other, allowing you to combine the
products to meet your needs.
For safety instructions, consult the Safety Guide.
A list of accessories can be found on the product page at www.eposaudio.com.
Base stations with components
SDW 3 BS SDW 5013 & SDW 5014 bundle
EU/UK/US/AUS
SDW 5 BS SDW 5015 & SDW 5016 bundle
SDW 5014 bundle
+ BTD 800 USB
SDW 5016 bundle
+ BTD 800 USB
EU/UK/US/AUS
SDW 5000 series headset system
PACKAGE CONTENTS3
Headset with components
Headset SDW 10 HS
Headband Ear hook and adapter Neckband
S
pre-mounted
*
M
L
*The wearing style adapter is also needed for assembling the neckband (see page 21).
Headset SDW 30 HS | SDW 60 HS
SDW 30 HS SDW 60 HS
SDW 5000 series headset system
PRODUCT OVERVIEW4
Product overview
Overview of the base station
Overview of the front
Touch panel with LED
Microphone
mute
Computer
Phone
(SDW 5 BS only)
Mobile phone
Headset charging dock with magnetic holder
Headset
battery status
LED
Multi-function
Overview of the rear sockets
SDW 5 BS SDW 3 BS
USB port
BUSY
Busy Light
PC
Computer
(USB)
SDW 5000 series headset system
DC
Power
supply
ACC
Handset
Lifter
Handset
Phone
Desk phone
BUSY
Busy Light
Computer
(USB)
PC
DC
Power
supply
PRODUCT OVERVIEW5
Overview of the bottom
Speaker
S1 S2
1 2 3 4 5 6 7 8
Microphone volume control
(SDW 5 BS only)
Reset button
DIP switches
Overview of the headset
Overview of the headset SDW 10 HS
Battery compartment
Charging contacts
ABC switch
(SDW 5 BS only)
Charging pin*
Name plate
Mute & Volume
button
Speaker
Microphone
*Inserted into the holder of the headband or wearing style adapter
SDW 5000 series headset system
Hook button
Headset LED
PRODUCT OVERVIEW6
Overview of the headset SDW 30 HS
Charging contacts
Speaker
Battery compartment
Name plate
Microphone
Overview of the headset SDW 60 HS
Mute button
Hook button
Mute & Volume button
Headset LED
Charging contacts
Speaker
Name plate
Microphone
SDW 5000 series headset system
Battery compartment
Mute button
Hook button
Mute & Volume button
Headset LED
PRODUCT OVERVIEW7
Overview of the BTD 800 USB dongle
Overview of the LEDs
Overview of the base station LEDs
Base station LED Meaning
o Headset microphone is active
Link LEDUSB plug
Link button
constant Headset microphone is muted
o Corresponding device is not in focus*
Corresponding device is in focus*
constant
constant
ashes fast Incoming call
ashes slow Call on hold
o No external USB or Bluetooth headset connected/ no music
constant
constant No headset connected
ashes
constant*
*Focus device: the device that initiates an outgoing call when
the headset’s hook button is tapped.
• outgoing call / active call
• Merged calls from two audio sources:
two LEDs light up
• USB headset connected or
• Bluetooth headset connected via dongle
• Incoming call - no headset connected
• Connected USB headset is not supported
Music streaming
* The LED is o per default and can be enabled via EPOS Connect.
+ / + / + :
SDW 5000 series headset system
constant Dictation mode on
segments
1 – 4 are lit
o
Charging status of the headset battery (see page 46)
• Headset battery at
• no SDW 5000 headset connected
PRODUCT OVERVIEW8
2s2s
3x
3x
3x
2s2s
3x
3x
2s2s
0.2s 0.2s
3x
3x
0.5s 0.5s 0.5s 0.5s
mode 1:
3x
3x
3x
2s2s
0.2s 0.2s
3x
3x
2s2s
0.2s 0.2s
3x
3x
2s2s
0.2s 0.2s
3x
3x
2s2s
0.2s 0.2s
3x
3x
Overview of the headset LED
Headset LED Meaning
• Headset is being charged in the base station
• Headset fully charged in CH 30 charger
Headset is being paired to base station
3x
• Headset switches on
• Headset successfully connected to the base station
3x
0.2s 0.2s
Headset switches o
Incoming call
• Outgoing/active call
• Softphone status: BUSY
Music streaming
* The LED is o per default and can be enabled via EPOS Connect.
Headset is fully charged in the base station
Firmware upgrade
Overview of the dongle BTD 800 USB LED
Dongle LED Meaning
Dongle in pairing mode:
1s1s 1s1s
mode 2:
searching for Bluetooth devices to pair and connect
• Search mode 1: Mobile phone
• Search mode 2: Bluetooth headset
3x
Pairing successful
3x
Pairing failed
Dongle tries to connect to a Bluetooth device
2s2s
Dongle and Bluetooth device connected
• Outgoing/active call
• Music streaming in standard quality
Incoming call
Music streaming in high quality
3s 3s
Microphone of the connected Bluetooth device is muted
Overview of the busy light LED UI 10 BL
Busy light LED Meaning
• Presence status softphone: AVAILABLE
• No active call
*UC Client = Unied communications client such as Microsoft® Skype for Business
SDW 5000 series headset system
• Music streaming
• Presence status softphone: AWAY/ be right back
• Headset out of range
• No headset connected
• Presence status softphone:
• Active call on softphone, desk phone or mobile phone
• UC* client in meeting
BUSY/ Presenting/ Do not disturb
CONNECTING THE BASE STATION9
Connecting the base station
The base station controls the wireless communication to the headset.
Depending on the variant you can plug in the headset system to your xed line phone and/or your computer.
Via the Bluetooth dongle BTD 800 USB you can connect mobile phones or Bluetooth headsets.
+
Additionally you can plug a USB headset or speakerphone in the USB port or the busy light UI 10 BL in the back of the
base station.
SDW 5000 series headset system
CONNECTING THE BASE STATION10
i
Connecting the base station to the mains power supply
1
X Connect the plug of the power supply unit to the
DC socket (marked yellow).
Disconnecting the base station from the mains power supply
X Unplug the power supply unit from the wall socket, if the product is not used for extended periods of time.
2
X Connect the power supply unit to a wall socket.
The
LED lights up red.
See page 13 for supported features with and
without power supply connection.
Pairing and charging the headset before rst use
X Charge the rechargeable battery for at least 20 minutes before using it for the rst time.
A complete charging process takes about 60 minutes for SDW 10 HS and 90 minutes for SDW 30 HS/ SDW 60 HS
(see page 46).
1
X Place the headset into the magnetic holder of the base
station.
The Headset battery status LEDs on the base station
indicate the charge status.
SDW 10 HS SDW 30 HS SDW 60 HS
2
If the headset and base station are not paired, the
headset LED ashes blue and red shortly. The LED turns
blue when pairing is complete and the headset will start
charging.
3x
During the first charging process and after long periods of non-use, it may take up to 5 minutes until the
headset LED lights up.
SDW 5000 series headset system
CONNECTING THE BASE STATION11
1 2 3 4 5 6 7 8
S1 S2
Connecting the base station to a xed line phone – SDW 5 BS only
X Check which connection possibility is best suited for your telephone and follow the instructions
in the corresponding chapter A, B, C or D.
X Place the base station at a minimum distance of 15 cm from the xed line phone.
Connecting the base station to a xed line phone without headset socket
1
A
X Disconnect the handset cable from the telephone.
X Connect it to the Handset socket on the base station.
Connecting the base station to a xed line phone with headset socket
1
2
1 2 3 4 5 6 7 8
X Connect the telephone cable to the handset socket
and to the Phone socket on the base station.
X Use a pointed object to set the DIP switches 1 and 2 at
the bottom of the base station to the position shown.
2
B
X Connect the telephone cable to the headset socket on
the telephone and to the Phone socket (marked green)
on the base station.
SDW 5000 series headset system
X Use a pointed object to set the DIP switches 1 and 2 to
the position shown.
CONNECTING THE BASE STATION12
1 2 3 4 5 6 7 8
S1 S2
Connecting the base station to an optional mechanical handset lifter
The handset lifter allows you to answer calls even when you are away from your desk. The EPOS HSL 10 II mechanical
handset lifter is available from your EPOS partner.
1
A B
2
C
X Connect the base station to the xed line phone as
described in chapter A.
X Connect the handset lifter to the xed line phone. For
more information, refer to the instruction manual of the
HSL 10 II handset lifter.
Connecting the base station to an optional electronic hook switch control (EHS)
The necessary EHS connection cables as well as adapter cables for manufacturer specic standards are available from
your EPOS partner.
For further information concerning corresponding phones and cables visit www.eposaudio.com/compatibility.
Quick Guides are supplied with the cables or can be found on the product page on our website at
www.eposaudio.com.
X Connect the handset lifter to the ACC socket on the
base station.
1
Cisco
Alcatel
Polycom
Avaya
Snom
ShoreTel
Panasonic
D
X Connect the base station to the xed line phone as
shown in the cable Quick Guide.
2
X Use a pointed object (e.g. a ball pen) to set the DIP
switch to the position shown in the cable Quick Guide.
SDW 5000 series headset system
CONNECTING THE BASE STATION13
Connecting the base station to a computer
1 2
X Connect the USB cable to the PC socket on the base
station.
Installing EPOS software
The EPOS software allows you to add value to your EPOS products. EPOS Connect enables easy set-up, conguration
and update of your SDW 5000 series.
EPOS Connect
www.eposaudio.com/connect
Features with and without power supply connection
x
X Connect the USB cable to a USB socket on your
computer.
The operating system detects the USB audio device
“EPOS SDW 5 BS” or “EPOS SDW 3 BS” and installs the
necessary drivers.
X Download the software from
www.eposaudio.com/connect.
X Install the software.
To install the software, you need administrator rights
on your computer. If necessary, contact your IT
department.
To make calls via the computer:
X Install a softphone (VoIP Software), such as Skype for
Business or ask your admin for support.
Feature
Full softphone functionality
Conferencing with multiple SDW 5000 headsets
Desk phone connection
USB port functions: Bluetooth headsets & mobile via dongle, USB headsets &
speakerphones
Busy light support
Fast charging
SDW 5000 series headset system
Power via USB
only
ü ü
ü ü
û ü
û ü
û ü
û ü
Power via USB +
power supply unit
CONNECTING THE BASE STATION14
Connecting the base station to Bluetooth devices – BTD 800 USB only
With the dongle BTD 800 USB you can either connect mobile phones or headsets via Bluetooth to the base station.
The dongle complies with the Bluetooth 4.2 standard. Pair Bluetooth devices that support the “hands free prole” (HFP),
the “headset prole” (HSP) or the “advanced audio distribution prole” (A2DP).
The dongle can save up to eight paired Bluetooth devices.
If you pair a ninth device, the saved connection prole of
the least used Bluetooth device will be overwritten. If you
want to re-establish a connection with this device, you
have to pair the devices again.
Connecting the Bluetooth dongle to the base station
After switch-on, the dongle automatically tries to connect
to the two last connected Bluetooth devices – mobile
phone and headset cannot be combined. You can only
connect a third Bluetooth device after having switched o
the rst or the second Bluetooth device.
The BTD 800 USB dongle is supplied together with the
SDW 50X4 and SDW 50X6 bundles and also available as
an accessory.
X Plug the dongle into the USB port of the base station.
X Follow the instructions in one of the two next chapters.
New unused dongles switch automatically to pairing
mode. The LED alternately ashes blue and red.
SDW 5000 series headset system
CONNECTING THE BASE STATION15
Press & hold
3s
Pairing a mobile phone or tablet via Bluetooth
1
Settings
Bluetooth
<20 cm
X Activate Bluetooth on your mobile phone or tablet (see
the instruction manual of your device).
3
Bluetooth
Search devices...
Bluetooth
BTD 800
Laptop Nick
keyword:
0000
2
”Pairing“
X Press and hold the dongle’s button for 3 seconds to
enter pairing mode.
The LED alternately ashes blue and red.
4
3x
”Connected“
X Start the search for new Bluetooth devices.
All available devices in the proximity of your mobile
phone or tablet are displayed.
X Select “BTD 800” to pair the dongle. If necessary, enter
the default PIN code “0000”.
Once the Bluetooth devices are paired, the LED ashes
3 times blue and then lights up in a constant dim blue.
SDW 5000 series headset system
CONNECTING THE BASE STATION16
Press & hold
3s
3x
2x
3x
Pairing a headset via Bluetooth
1
<20 cm
X Activate the pairing mode on your Bluetooth headset
(see the instruction manual of your device).
3
A
1s 1s 1s 1s
B
0.5s 0.5s 0.5s 0.5s
2
”Pairing“
X Press and hold the dongle’s button for 3 seconds to
enter pairing mode.
The LED alternately ashes blue and red.
4
3x
”Connected“
X Press the button again to switch between pairing mode
for mobile phones A or headsets B.
Clearing the list of previously paired devices
X Press and hold the dongle’s button for 3 seconds to enter pairing mode.
The LED alternately ashes blue and red.
X Double press the dongle’s button.
The LED ashes purple three times. The pairing list is cleared.
Once the Bluetooth devices are paired, the LED ashes
3 times blue and then lights up in a constant dim blue.
Reconnecting/disconnecting Bluetooth
To reconnect a Bluetooth device:
X Tap the dongle’s button.
The LED lights up blue once and after that ashes
3 times blue. The LED is lit constantly in dim blue.
To disconnect a Bluetooth device:
X Double tap the dongle’s button.
Bluetooth will be disconnected. The LED ashes
3 times red. The dongle starts ashing blue and
searches for other Bluetooth devices.
SDW 5000 series headset system
CONNECTING THE BASE STATION17
Connecting an optional USB headset or speakerphone
You can connect an EPOS USB headset or a USB speakerphone at any time, if for example the battery of your SDW headset
is empty or to add other participants to your conference call.
Connecting a USB headset
1
X Connect the headset to the USB socket on the base
station.
Connecting a speakerphone
2
The LED
To use an external speaker with microphone such as the
EPOS speakerphone SP 20:
X Connect your speakerphone to the USB socket of the
base station.
The LED lights up white.
If you want to recharge the SDW headset - while using
the speakerphone:
lights up white.
Connecting an optional busy light
X Ensure the headset is docked before you initiate the
call OR
Double tap the icon on the base station to transfer
the call from the headset to the speakerphone.
The busy light UI 10 BL signals to your colleagues if you are
available or in a call. The busy light UI 10 BL is available as
an accessory.
X Connect the busy light to the Busy socket of the base
station.
The LED of the busy light lights up while the base
station is switched on (see page 8).
X Attach the busy light to your monitor or to your desk –
if required (see UI 10 BL Quick Guide).
SDW 5000 series headset system
ASSEMBLING AND WEARING THE HEADSET SDW 10 HS18
click
click
click
Assembling and wearing the headset SDW 10 HS
You can wear the headset either with the headband, the ear hook or the neckband.
A B
S
pre-mounted
M
L
X Before assembly, remove the stickers showing where the charging pin should be inserted.
Using the headset with the headband
C
1
X Rotate the headset’s charging pin away from the
microphone boom.
3
2
X Slide the charging pin into the holder of the headband.
4
X Snap the charging pin into the headband. X Snap the headset into the circular part of the
headband.
5
X Rotate the microphone boom to change wearing side. X Adjust the headset so that the ear pad rests
SDW 5000 series headset system
6
comfortably on your right or left ear.
ASSEMBLING AND WEARING THE HEADSET SDW 10 HS19
click
click
Using the headset with the ear hook
Assembling the ear hook and the headset
1
X Rotate the headset’s charging pin away from the
microphone boom.
3
2
X Insert the charging pin into the holder of the wearing
style adapter.
X Rotate the boomarm to snap it in the wearing style
adapter.
SDW 5000 series headset system
ASSEMBLING AND WEARING THE HEADSET SDW 10 HS20
S
M
L
Adjusting the ear hook for perfect wearing comfort
X Fit the ear hook around your ear with the ear bud
X Adjust the ear hook’s height and shape.
placed in your ear.
X Bend the exible ear hook so that the headset sits
comfortably and securely on your ear.
X Change ear bud size for optimal t – if required. X Mount the ear hook stabilizer for an improved t – if
required.
X Change wearing side – if required. X Rotate the cheek spacer to increase or decrease the
distance between the microphone and your mouth – if
required.
SDW 5000 series headset system
ASSEMBLING AND WEARING THE HEADSET SDW 10 HS21
click
click
Using the headset with the neckband
Assembling the neckband and the headset
1
X Remove the ear hook from the wearing style adapter
and insert the neckband instead. Make sure the
inserted side has the holder mounted on the neckband.
3
2
X Rotate the headset’s charging pin away from the
microphone boom.
4
X Insert the charging pin into the holder of the wearing
style adapter.
X Rotate the boomarm to snap it on the wearing style
adapter like shown.
SDW 5000 series headset system
ASSEMBLING AND WEARING THE HEADSET SDW 10 HS22
S
M
L
Adjusting the neckband for perfect wearing comfort
X Fit the neckband around your neck and both ears.
X Adjust the neckband’s height and angle.
Ensure that the ear bud is placed in your ear.
X Change ear bud size for optimal t – if required. X Rotate the cheek spacer to increase or decrease the
distance between the microphone and your mouth – if
required.
X Change wearing side – if required.
SDW 5000 series headset system
ASSEMBLING AND WEARING THE HEADSET SDW 10 HS23
click
click
Detaching headband, ear hook or neckband
CAUTION
Improper handling can damage the product!
If the charging pin and microphone boom overlap while detaching, they can break.
X Rotate the charging pin as shown.
1
X Rotate the holder with the charging pin away from the
microphone boom.
3
2
X Hold the headset with the one hand.
X Slide one nger of the other hand into the small recess
on the headband or wearing style adapter.
X Pull the two units apart from each other.
The headset loosens and you hear a click.
X Remove the headset from the holder.
SDW 5000 series headset system
ADJUSTING AND WEARING THE HEADSET SDW 30 HS | SDW 60 HS24
Adjusting and wearing the headset SDW 30 HS | SDW 60 HS
2-3 cm
X Rotate the microphone boom to change wearing side.
X Adjust the headset so that the ear pad rests
comfortably on your right or left ear.
X Bend and rotate the microphone boom so that the
microphone is about 0.8” (2 cm) from the corner of
your mouth.
X Adjust the headset so that the ear pads rest
comfortably on your ears.
SDW 5000 series headset system
LABELING THE HEADSET 25
SD W 10
Labeling the headset
1
SDW 10
SDW 10 HS:
X Detach the headband or wearing style adapter from
the headset (see page 23).
A
TYPE
PRINT
CUT
2
3
SDW 10 HS SDW 30 HS
SDW 60 HS
SDW 30 HS | SDW 60 HS:
X Tilt the earcup with the boom arm as shown.
4
X Remove the cover. X Replace the name plate.
5
X Slide the cover in the holder. SDW 10 HS:
6
X Reassemble the headset with the headband or wearing
style adapter (see page 18).
SDW 5000 series headset system
CONFIGURING THE HEADSET SYSTEM26
1 2 3 4 5 6 7 8
S1 S2
1 2 3 4 5 6 7 8
1 2 3 4 5 6 7 8
1 2 3 4 5 6 7 8
1 2 3 4 5 6 7 8
1 2 3 4 5 6 7 8
1 2 3 4 5 6 7 8
1 2 3 4 5 6 7 8
1 2 3 4 5 6 7 8
1 2 3 4 5 6 7 8
Conguring the headset system
Conguring the headset system using EPOS Connect or the DIP switches
You can adjust the headset system via the software EPOS Connect or the DIP switches on the base station. Changes
in EPOS Connect overwrite the DIP switch settings.
EPOS Connect offers additional settings – marked with the adjacent icon in the following chapters. In
addition to the settings described here, EPOS Connect offers further configurations – see options in the
software.
To congure the system via the DIP switches:
X Use a pointed object to set the DIP switches to the
desired position. After a DIP switch is changed:
X Re-boot the system by disconnecting the power
supply and USB cable shortly from the power.
To congure the system via EPOS Connect:
X Connect the base station to your computer and install
the required software (see page 13).
X Start EPOS Connect.
X Click on “Settings” in the menu and choose your
SDW 5000 device.
X Change to the desired values and save.
Conguring the desk phone – DIP switches 1 and 2 – SDW 5 BS only
If you do not have a desk phone with an EHS solution, the HSL 10 II can be used for remote call control.
Switch position Function Switch position Function
DHSG mode
Call control with phones using DHSG
standard
Manual mode
Manual operation* of handset or
handset lifter HSL 10 II
Panasonic mode
Call control with Panasonic
phones
Auto link
Wireless link between headset
and base station established
automatically
* For undetectable phones without call control: Touch the icon
second touch will close the link and allows to operate calls on other audio sources ( / ).
SDW 5000 series headset system
OptiPoint mode
Call control with OptiPoint phones
MSH mode
Call control with phones using
MSH standard
No assigned modes
to manually establish a link to the desk phone. A
CONFIGURING THE HEADSET SYSTEM27
1 2 3 4 5 6 7 8
1 2 3 4 5 6 7 8
1 2 3 4 5 6 7 8
1 2 3 4 5 6 7 8
1 2 3 4 5 6 7 8
Adjusting the radio range – DIP switch 3
If many DECT systems are operated in a conned space, interference can occur. In this case, you should change the
radio range on the DECT systems.
100 m
Switch position Function Switch position Function
Long range
Up to 100 m indoors
Medium range
Up to 50 m indoors
Short range
Up to 10 m indoors; for minimal
interference with other DECT
devices in dense environments
Adjust how the system handles incoming calls – DIP switch 4
Switch position Function Switch position Function
Manual Hook
Manual answering of calls via hook
button on headset
Auto Hook
Automatic answering of incoming
calls when headset undocked
Fast Link
1 2 3 4 5 6 7 8
Manual answering and audio link to base station always open for fast response times
SDW 5000 series headset system
CONFIGURING THE HEADSET SYSTEM28
1 2 3 4 5 6 7 8
1 2 3 4 5 6 7 8
1 2 3 4 5 6 7 8
1 2 3 4 5 6 7 8
1 2 3 4 5 6 7 8
1 2 3 4 5 6 7 8
Adjusting the audio quality – DIP switch 5
Narrowband Wideband
300 Hz – 3.5 kHz 150 Hz – 6.8 kHz 100 Hz – 11.5 kHz
Narrowband Wideband
Super
Wideband
300 Hz – 3.5 kHz 150 Hz – 6.8 kHz 100 Hz – 11.5 kHz
Switch position Function Switch position Function
Best
• calls: Super Wideband
• music:
Super Wideband (SDW 10 HS)
Full band (SDW 30 & 60 HS)
Better
• calls: Wideband
• music:
Super Wideband (SDW 10 HS)
Full band (SDW 30 & 60 HS)
• max talk time performance
Good
• calls: Narrowband
• music: Narrowband
• max battery and density
performance
Better – Wideband High Density
• like “Better” but optimized for
max density performance
• music: Wideband
Narrowband Desk Phone
changes desk phone audio quality
to narrowband, while enjoying a
“better” sound with other devices
Super
Wideband
Full band
20 Hz – 20 kHz
Limiting the volume – DIP switch 6
Switch position Function Switch position Function
o
AU limiter
Compliant with Directive
EU/US limiter
AS/ACIF G616:2006
Compliant with Directive 2003/10/EC
SDW 5000 series headset system
CONFIGURING THE HEADSET SYSTEM29
1 2 3 4 5 6 7 8
1 2 3 4 5 6 7 8
1 2 3 4 5 6 7 8
1 2 3 4 5 6 7 8
1 2 3 4 5 6 7 8
Adjusting the ring tone and ring tones volume of the base station – DIP switch 7 and 8
Switch position Function Switch position Function
Ringing volume
High
Ringing volume
Low
Ringing volume
O
Ringing volume
• Very low
• Medium
1 2 3 4 5 6 7 8
Ring tone 1
Active
Ring tone 2
Active
Ring tone 3
Active
SDW 5000 series headset system
CONFIGURING THE HEADSET SYSTEM30
S1 S2
1 2 3 4 5 6 7 8
S1 S2
Adjusting the audio signal for desk phones using the ABC switch – SDW 5 BS only
1
X Put on the headset.
3
2
X Press the button on the base station.
4
X Lift the handset.
You hear a dial tone.
X Set the ABC switch to the position A, B or C so that
you can hear a clear dial tone in the headset.
Adjusting the transmission volume
Adjusting the microphone volume for the connected desk phone – SDW 5 BS only
By default, the microphone volume control is set to 4. This setting is suitable for most telephones.
1
X Make a call to someone who will help you nd the
correct sensitivity setting for your microphone
(see page 27).
2
X Turn the microphone volume control so that the other
party can hear you at a comfortable level.
Adjusting the microphone volume for the connected computer
X Activate the option “Automatically adjust microphone sensitivity” in the settings of your softphone – if available.
X Adjust the microphone sensitivity via your operating system, so that the other party can hear you at a comfortable
level (see Help function of your operating system).
SDW 5000 series headset system
SETTING UP AND USING THE HEADSET31
!
Setting up and using the headset
Adjusting the volume
CAUTION
Hearing damage due to high volumes!
Listening at high volume levels for long periods can lead to permanent hearing defects.
X Set the volume to a low level before putting on the headset.
X Do not continuously expose yourself to high volumes.
You can adjust two independent volume settings for the
1
headset:
• speaker volume, audio signal
• volume for the ring tone, the beeps and the voice
prompts
The direction of the volume buttons could be swapped.
X Put on the headset.
X Choose your audio source.
The corresponding LED lights up.
Adjusting the volume of the audio signal Adjusting the volume of the ring tone, the beeps and
the voice prompts
1
X Make a call (see page 35) or
play music (see page 44).
X Move the Mute & Volume button as shown to adjust
the volume.
When the minimum or maximum volume is reached, the voice prompt “Volume min” or “Volume max” is announced in the
headset. When the voice prompts are disabled, you hear a beep in the headset instead.
Adjusting the sidetone
2
X Make sure that the headset is in idle mode (no active
call or music reproduction).
X Move the Mute & Volume button as shown to adjust
the volume.
The sidetone in the SDW headsets can be adjusted via EPOS Connect.
SDW 5000 series headset system
SETTING UP AND USING THE HEADSET32
Swapping the direction of the volume buttons
You can change the direction of the Volume button‘s up/down function if, for example, you want to wear the headset
on the other ear. SDW 10 HS: If the motion sensor is enabled, the volume keys automatically swap direction when you
change the wearing side.
X Make sure that the headset is in idle mode (no active
call or music reproduction).
X Press and hold the Mute & Volume button.
The direction of the button‘s volume up/down function
is changed. The voice prompt “Swap volume keys” is
3s
announced in the headset.
SDW 60 HS:
Stereo channels left/right will be changed too.
You can also change this setting via
EPOS Connect.
“Swap volume keys“
Muting the headset’s microphone
Muting the microphone Unmuting the microphone
SDW 10 HS
SDW 30 HS
SDW 60 HS
X Press the Mute & Volume button on the headset OR
SDW 30 HS | SDW 60 HS: Mute button on the boom
arm OR
Touch the Mute button on the base station.
The microphone is muted and the LED lights up red.
The voice prompt “Mute on“ is announced.
Enabling/disabling voice prompts
3s
SDW 10 HS
SDW 30 HS
SDW 60 HS
X Press the Mute & Volume button on the headset OR
SDW 30 HS | SDW 60 HS: Mute button on the boom
arm OR
Touch the Mute button on the base station.
The muting is canceled and the LED switches o. The
voice prompt “Mute o“ is announced.
X Take the headset out of the base station.
X Simultaneously press and hold the hook and mute
button until you hear 2 beeps, then release the button.
The voice prompts are now activated/deactivated and
the voice prompt “Voice on” or “Voice o” is announced
in the headset.
If the voice prompts are deactivated, the headset emits
beeps.
”Voice on” / ”Voice o”
SDW 5000 series headset system
SETTING UP AND USING THE HEADSET33
Verifying battery life
You can retrieve information on the remaining battery life
at any time except when you are on a call or listening to
music:
X Press the hook button for 1 second.
The remaining battery life is announced.
It is also possible to verify the remaining headset battery
life at any time via the base station battery LEDs.
1s
Information announced Remaining battery life
“More than eighty percent battery left”
“More than sixty percent battery left”
“More than forty percent battery left”
“More than twenty percent battery left”
“Less than twenty percent battery left”
„Recharge headset“
If you leave the DECT or Bluetooth range
> 80%
> 60%
> 40%
> 20%
< 20%
less than 15 minutes talk time; automatic voice prompt
X Recharge headset (see page 46).
100 m
In oce buildings, the range between DECT headset and
base station is up to 100 m. Further information on how to
adjust radio range is given on page 27).
The range between a Bluetooth headset and base station
or between the mobile phone and the base station/
dongle is device dependent.
If the audio quality deteriorates during a call or the
link breaks down completely, the voice prompt “device
disconnected” is announced in the headset. The LED
on the headset is o and the LED
lights up red.
SDW 5000 series headset system
on the base station
X Re-enter the radio range of the base station to resume
the call.
If your softphone supports call control, the call will
automatically be ended 60 seconds after leaving the
radio range.
MAKING CALLS USING THE HEADSET SYSTEM34
Making calls using the headset system
In the following chapters the most important functions of the connected devices will be explained. Some functions
depend on the conguration of the base station (see page 26).
For information on how to set up a teleconference combining multiple phone calls or headsets see chapter “Setting up
conference call” on page 40.
If the optional UI 10 BL is connected (see page 17) the current state will be indicated by the busy light (see
page 8).
Preparing calls - initial settings
Call control – manage calls directly via the headset:
X Visit our website at www.eposaudio.com and check whether your softphone is supported.
X Install our free software to enable call control support – if required.
X Ensure your BTD 800 USB dongle is paired and connected to your mobile phone (see page 14).
Selecting audio source – xed line phone/ computer/ mobile phone
X Touch the icon of the desired audio source on your base station / / .
The chosen audio source is in focus and the LED lights up white.
If for example
phone – depending on the settings. The xed line phone will remain your default audio source for outgoing calls
until you change it.
is in focus, press the hook button (or touch the icon again) to initiate a call via your xed line
SDW 5000 series headset system
MAKING CALLS USING THE HEADSET SYSTEM35
click
i
Making a call
X Put on the headset.
X Press the hook button on the headset OR
touch the icon on your base station to:
+44 1234
* For undetectable phones without call control (Manual mode, see page 26):
X Touch the icon to manually establish a link to the desk phone. A second touch will close the link and allows to
operate calls on other audio sources ( / ).
– Computer : launch your softphone
– Desk phone
– Mobile phone
X Dial the desired number or choose your contact
The connection is established.
The base station LED / / lights up blue.
: activate the dial tone*
: initiate voice assistant
Accepting/rejecting a call
You hear a ringing in the headset, on the base station*, desk phone* or mobile phone* (*if enabled).
The base station LED
/ / ashes blue.
1
Accept a call*
X Accept the call via the audio source OR
Press the hook button on the headset OR
Touch the icon / / of the ashing LED.
The connection is established. The LED stops ashing
and is xed blue.
While the SDW headset is docked for charging, the call can be accepted via the connected Bluetooth/USB
headset or speakerphone.
*For automatic answering functionality, enable “Auto Hook” (see page 27) or motion sensor (see page 45).
2
Reject a call
X Press the icon / / of the ashing LED for
1 second OR
Press the hook button on the headset for 1 second.
The voice prompt “Call rejected“ is announced. The LED
stops ashing and is xed white.
SDW 5000 series headset system
MAKING CALLS USING THE HEADSET SYSTEM36
Transferring calls to connected devices
Transferring the call to the optional Bluetooth/USB headset or speakerphone
To transfer an active call, e. g. if the headset battery is almost at:
X Double tap the icon on the base station.
The call is transferred to the Bluetooth/ USB headset or speakerphone.
2x
“Recharge headset“
To switch an active call back to the SDW headset:
X Undock the SDW headset from the base station.
The call is automatically transferred to the SDW headset.
If the SDW headset is already undocked from the base station:
X Double tap the icon on the base station.
The call is transferred to the SDW headset.
Transferring a softphone call to the mobile phone – “Skype for Business” only
X Set up your mobile phone number in the “Skype for Business” options menu. For more information visit the “Skype
for Business” support website.
X Touch the icon on the base station for 1 second to transfer the call to your mobile phone.
1s
SDW 5000 series headset system
MAKING CALLS USING THE HEADSET SYSTEM37
click
Ending a call
X End the call via the audio source OR
X Place the headset into the charging cradle of the base
OR OR
station OR
Press the hook button on the headset OR
Touch the icon
The call is ended. The base station LED lights up white.
If the other party hangs up, your audio source and your
headset become automatically ready to receive the
next call.
/ / on the base station.
Redialing
X Double tap the corresponding icon / / on the base station OR the hook button on the headset.
2x
Redials the last number
”Redialing“
Cancels redialing
Putting a single active call on hold
X Double tap the corresponding icon / / on the base station OR the hook button on the headset.
2x
Holds the call
”Call held“
Resumes the call
”Call unheld“
SDW 5000 series headset system
MAKING CALLS USING THE HEADSET SYSTEM38
Managing multiple calls - two calls from two audio sources
Accepting/rejecting a second call
If you receive a call on a second device while you are in an active call, the corresponding LED / / ashes.
X Touch the icon / / on the base station corresponding to the ashing LED
OR double tap the headset’s hook button:
2x
Active call 2nd incoming call
Accepts the incoming call &
puts an active call on hold
Headset: press 2x,
Base station: tap 1x
Rejects the incoming call &
1s
continues the active call
Ending the active and accepting the incoming call
If you receive a call on a second device while you are in an active call, the corresponding LED / / ashes.
X Touch the icon / / of the blue lit-up LED on the base station to end the active call.
X Touch the icon / / corresponding to the ashing LED to accept the call.
SDW 5000 series headset system
MAKING CALLS USING THE HEADSET SYSTEM39
Merging a held call into an active call – Mini conference
X Touch the icon / / of the held call for 1 second (LED stops ashing when merged).
1s
“Call merged“
Unmerging a call from a Mini conference and put in on hold
X Touch the icon / / of the audio source with the call you want to put on hold for 1 second (LED of unmerged
call starts ashing).
1s
“Call unmerged“
Toggling between active and held call
X Tap the icon / / of the held call (ashing LED) OR double tap the headset’s hook button.
If both calls are on the same source:
X Double tap the icon / / of the active call to toggle between the calls.
2x
SDW 5000 series headset system
MAKING CALLS USING THE HEADSET SYSTEM40
click
Setting up conference call
With one base station, you can:
MASTER
A B
CALL 1
CALL 2
CALL 3
MASTER
GUEST 1
• A merge up to three calls from the connected audio
sources into one teleconference (see previous
chapter),
• B set up a small conference with an SDW 5000
MASTER
C D
GUEST 1
GUEST 3
• C a large conference with up to
four SDW 5000 headsets,
• D set up a conference with a EPOS USB speakerphone
(e. g. SP 20).
GUEST 2
headset and an additional EPOS USB or Bluetooth
headset,
All conferencing options can be combined. It is for example possible to set up a large conference with 2 audio sources
merged, where multiple SDW headsets and one Bluetooth or USB device is connected.
Setting up a small conference via USB or Bluetooth headset
MASTER
X Put on the MASTER headset.
X Connect your USB or Bluetooth headset (see
GUEST 1
page 16/17) with the base station.
The LED lights up white.
X Press the hook button on the MASTER headset within
10 seconds to add the GUEST headset.
The voice prompt “Conference pairing successful“ is
announced in the GUEST headset.
X Call the other party (see page 34).
To end the call but keep the conference:
X End the call via your audio source, the base station or
the MASTER headset.
All conference participants remain connected and a
new call can be initiated with them.
To end the call and the conference:
X End the call via your audio source, the base station or
the MASTER headset.
X Place the MASTER headset in the magnetic holder
of the base station to disconnect all conference
participants.
SDW 5000 series headset system
MAKING CALLS USING THE HEADSET SYSTEM41
Setting up a large conference with up to 4 SDW series headsets
The headset system allows you to make a conference call with up to 4 SDW 5000 headsets. The rst paired headset
(MASTER) is used to control the call.
1
New MASTER
2x
If you want to use a new MASTER headset:
X Place the headset into the base station.
The Headset LED alternately ashes blue/red until a
link to the base station is established. The Headset LED
ashes blue twice.
3
GUEST 1-3
2
New MASTER
X Put on the MASTER headset.
X Change audio source – if required (see page 34).
4
GUEST 1-3
2x
X Press and hold the Mute & Volume button while
placing the GUEST headset into the base station of the
MASTER headset.
The Headset LED alternately ashes blue/red until a
link to the base station is established. The Headset LED
ashes blue twice.
The voice prompt “Conference pairing“ is announced in
the MASTER headset.
MASTER
X Take the GUEST headset out of the base station.
X To add the GUEST headset to the conference call,
press the hook button on the MASTER headset within
10 seconds.
The voice prompt “Conference pairing successful“ is
announced in the GUEST headset.
X Add additional GUEST headsets – if required.
SDW 5000 series headset system
MAKING CALLS USING THE HEADSET SYSTEM42
click
i
5
MASTER
X Call the other party.
GUEST 3
GUEST 1
GUEST 2
The LED / / lights up blue on the base station.
The GUEST can leave the call by pressing the hook button
on the GUEST headset.
6
To end the call but keep the conference:
X End the call via your audio source, the base station or
the MASTER headset.
A new call can now be initiated with the same
conference participants.
To end the call and the conference:
X End the call via your audio source, the base station or
the MASTER headset.
X Place the MASTER headset in the magnetic holder of
the base station to end the conference.
“easy pairing” To subsequently use the GUEST headset with other base stations, place the GUEST headsets
into the other base stations. The Headset LED alternately flashes blue/red until a link is established.
Adding a GUEST headset during a call with the MASTER headset
GUEST
X Connect your USB or Bluetooth headset
(see page 16/17) with the base station OR
Dock and undock the GUEST SDW 5000 headset (no
need to press the Mute button).
X Press the hook button on the MASTER headset within
10 seconds to add the GUEST headset.
The voice prompt “Conference pairing successful“ is
MASTER
announced.
The GUEST can leave the conference by ending the
call on the GUEST headset.
Making a conference call with a EPOS USB speakerphone
If the SDW headset is docked in the base station the speakerphone becomes the MASTER. If the SDW headset is
undocked, the speakerphone works as GUEST.
X Connect the speakerphone to the USB socket on the
base station.
The LED lights up white.
X Choose your audio source (s) (see page 34).
X Call the other party.
Depending on the audio source the LED / /
lights up blue on the base station.
X End the call via your audio source or speakerphone
and unplug the speakerphone from the USB socket.
SDW 5000 series headset system
USING THE DICTATION MODE43
Using the dictation mode
Recording desk or mobile phone calls with the Dictation mode
SDW 5000 oers a Dictation mode which allows recording of phone calls via an application on your computer. In this
mode the microphone is always open towards the computer, so that a call on the desk or mobile phone can be recorded.
To switch the Dictation mode on: To switch the Dictation mode o:
1s
“Dictation mode ON“ “Dictation mode OFF“
X Make sure, that the system is in idle mode (no active
call or music).
X Touch the icon or and the on the base station
simultaneously for 1 second.
The Dictation mode is switched on. The voice prompt
“Dictation mode ON“ is announced. The base station
LED lights up green and the selected audio source
LED or lights up white.
The Dictation mode will stay on if the headset is docked.
Calls can only be received and made from the selected
audio source (desk or mobile phone). Other audio
sources are inactive.
If you receive a call on an inactive source:
X Switch the Dictaphone mode o and accept the call.
1s
X Touch the icon or (LED white) and the on the
base station simultaneously for 1 second.
The Dictation mode is switched o. The voice prompt
“Dictation mode OFF“ is announced. The base station
LED switches o.
Dictation mode will also be switched off if the base
station is powered off or re-booted.
Recording computer‘s audio
You can record calls or any audio signal directly via a computer application. Listening to recordings on a computer is only
possible, while Dictation mode for phones is switched o (see above).
SDW 5000 series headset system
LISTENING TO MUSIC USING THE HEADSET44
i
Listening to music using the headset
You can listen to music from your computer or mobile device.
If you use the Bluetooth dongle BTD 800 with a mobile phone:
X Activate Bluetooth on your mobile phone.
1
X Touch the or icon.
The corresponding LED lights up white.
X Put on the headset.
If you receive and accept a call, the music is paused and restarts after the call (if the music player supports
this feature).
2
X Play the music on your audio source.
The headset LED and the LED
light up purple.
The LED is o per default and can be enabled via
EPOS Connect.
on the base station
Plays the track
Pauses the track
SDW 5000 series headset system
USING THE MOTION SENSOR45
Using the motion sensor
The headset is equipped with a motion sensor that registers when the headset is put in or out of rest position.
Enabling/disabling the motion sensor
“Motion sensor on”
“Motion sensor o“
X Put on the headset and place the ear cup on the left
ear.
Using the motion sensor
X Press the volume button as shown and simultaneously
the hook button. Hold the buttons until you hear three
beeps.
The motion sensor is enabled/disabled and you can
choose your wearing side. The voice prompt “Motion
sensor on” or “Motion sensor o” is announced.
You can also change this setting via
EPOS Connect.
X Lift the headset from the desk and put it on.
The sensor registers motion and the incoming call is
accepted.
SDW 30 HS | SDW 60 HS:
Music will be paused when you lay down the headset and
resumed when you put on the headset again.
SDW 5000 series headset system
CHARGING THE HEADSET AND STORING THE HEADSET SYSTEM46
Charging the headset and storing the headset system
Charging the headset
Always place the headset at the base station to ensure that it is fully charged when needed.
Shortly before the rechargeable battery is about to run at (15 minutes remaining) the voice prompt “recharge headset“
is announced in the headset.
If the headset has not been used for 12 hours, it will switch o in order to conserve battery power. To switch it on again,
press the headset’s hook button. This feature can be disabled via EPOS Connect.
1
X Place the headset into the magnetic holder of the base
station. The headset battery status LEDs on the base
station indicate the charge status.
SDW 10 HS SDW 30 HS SDW 60 HS
2
During charging the Headset LED lights up blue. The LED
switches o when the headset is fully charged.
100%
Charging overview SDW 10 HS
LED segment Required charging time Corresponds to a talk time of
Super Wideband Wideband Narrowband
approx. 10 minutes approx. 1 hour approx. 2 hours approx. 3 hours
approx. 20 minutes approx. 2 hours approx. 4 hours approx. 6 hours
approx. 40 minutes approx. 3 hours approx. 6 hours approx. 9 hours
approx. 60 minutes approx. 6 hours approx. 8 hours approx. 10 hours
Charging overview SDW 30 HS | SDW 60 HS
LED segment Required charging time Corresponds to a talk time of
Super Wideband Wideband Narrowband
approx. 10 minutes approx. 1 hour approx. 2 hours approx. 2 hours
approx. 20 minutes approx. 2 hours approx. 3 hours approx. 4 hours
approx. 40 minutes approx. 5 hours approx. 7 hours approx. 8 hours
approx. 90 minutes approx. 9 hours approx. 11 hours approx. 14 hours
SDW 5000 series headset system
CHARGING THE HEADSET AND STORING THE HEADSET SYSTEM47
Charging the headset using the CH 30 charger | Charging several headsets simultaneously
The CH 30 headset charger and the MCH 7 multi USB power source are optional accessories. The CH 30 allows you
to charge additional SDW headsets, e.g. for sharing the same base station when working in shifts. Several CH 30 in
connection with the MCH 7 allow to charge up to 7 headsets simultaneously.
MCH 7
CH 30
optional
X Refer to the Quick Guide of the CH 30 or MCH 7 for more information.
Switching the headset system o during extended non-use
You can switch o the headset system or the headset when not using the products for extended periods of time (e.g. when
you are on holiday).
Switching the headset system o Switching the headset o
5s
3x
X Disconnect the base station from the mains power
supply and the computer.
The base station and headset switch o immediately, all
LEDs switch o.
X Press and hold the hook button for 5 seconds to
switch o the headset.
The Headset LED ashes red 3 times. The Headset
battery status LEDs on the base station switch o.
The LED lights up red.
To switch the headset on again:
X Press the hook button.
SDW 5000 series headset system
SHARING A WORKPLACE48
Sharing a workplace
The SDW 5000 headsets and base stations are compatible with each other. If you share a workplace, you can use one
base station with dierent headsets.
Fredrik
Fredrik
TIM
2x
Fredrik
X Place the headset to be used into the magnetic holder
of the base station.
TIM
CH 30
X Charge the headsets that are not in use with the
optional headset charger CH 30 (see page 47).
The Headset LED alternately ashes blue/red and
ashes blue twice if pairing is successful. The headset
is ready for use.
Using the headset with a third party base station (DECT-GAP telephone)
X Place the headset at a maximum distance of 1 m from
the third party base station.
X Press and hold the headset’s hook button and mute
button simultaneously until you hear 2 beeps, then
release the button.
The voice prompt “GAP pairing” is announced in
the headset. The headset switches to a special
pairing mode and the Headset LED ashes blue/red
alternately.
X Set the third party base station to a special pairing
“GAP pairing”
If pairing is not successful within 60 seconds, the headset switches back to standby mode.
mode (see the instruction manual of the third party
base station). The default code for the headset is
“0000”.
The headset pairs with the third party base station. If
pairing is successful, the Headset LED switches o.
To pair the headset to a SDW 5000 series base station, after having paired it to a GAP enabled device:
X Place the headset into the magnetic holder of the base station.
In this case, the pairing will not be initiated the rst time, therefore:
X Undock the headset and re-dock it again.
The headset LED ashes blue/red shortly and turns blue when pairing is complete. The headset will start charging.
SDW 5000 series headset system
CLEANING AND MAINTAINING THE HEADSET SYSTEM49
Cleaning and maintaining the headset system
CAUTION
Liquids can damage the electronics of the product!
Liquids entering the housing of the device can cause a short circuit and damage the electronics.
X Keep all liquids far away from the product.
X Do not use any cleansing agents or solvents.
X Before cleaning, disconnect the base station from the mains power supply.
X Only use a dry and soft cloth to clean the product.
SDW 10 HS SDW 30 HS | SDW 60 HS
X Clean the charging contacts of the base station and the headset from time to time using e.g. a cotton swab.
Replacing the ear pads
For hygienic reasons, you should replace the ear pads from time to time. Spare ear pads are available from your EPOS
partner.
X Carefully remove the old ear pad from the ear cup. X Attach the new ear pad to the ear cup by pressing
rmly around the ear pad.
SDW 5000 series headset system
CLEANING AND MAINTAINING THE HEADSET SYSTEM50
Replacing/removing the headset‘s rechargeable battery
CAUTION
Danger of damage to the product!
During the warranty period, the rechargeable battery must only be replaced by an authorized EPOS service center,
otherwise the warranty will be null and void.
X Contact your EPOS service center if the rechargeable battery needs to be replaced. To nd a EPOS service partner
in your country, visit www.eposaudio.com.
Outside the warranty period, the rechargeable battery may be replaced or removed by any qualied service center or
qualied technician of your IT or Service department. Instructions for qualied technicians on how to replace or remove
the battery are available from the EPOS service partner.
Updating the rmware of the products
You can update the rmware of your headset system and Bluetooth dongle by using the free EPOS Connect software.
X Connect the base station to your computer and install the required software (see page 13).
Updating the rmware of the base station and the headset
1
X Place the headset into the magnetic holder of the base
station.
X Start EPOS Connect.
EPOS Connect checks if the installed rmware is the latest version available on the EPOS server. If
required, upgrade to the latest version. The headset is automatically updated via the base station.
2
X Connect the base station via the USB cable with a USB
port of your computer.
Updating the rmware of the Bluetooth dongle BTD 800 USB
EPOS Connect
x
X Insert the BTD 800 USB into the USB port on the
base station. Some older dongle versions need to be
connected directly to the computer in order to be
updated. “New” dongles can be identied by the two
grey lines on the bottom side of the housing.
SDW 5000 series headset system
X Start EPOS Connect.
EPOS Connect checks if the installed rmware is the
latest version available on the EPOS server. If required,
upgrade to the latest version.
IF A PROBLEM OCCURS ...51
If a problem occurs ...
Problem Possible cause Solution Page
The headset is placed
into the base station but
the charge status LED is
o
Link between headset
and base station cannot
be established
Bad connection between
headset and base station
Noise interference and
connection loss
Headset battery cannot
be charged
The sound from the xed
line phone is distorted
and disturbed
Beeps instead of voice
prompts
Base station is not connected to
the mains power supply
Rechargeable battery is deeply
discharged
Firmware version of the base
station is older than the rmware
version of the headset
Headset is not paired with the base
station, the
LED lights up red
Transmission range is exceeded
Microphone rubs on the cheek or
perhaps the beard
Too many DECT systems within the
radio range
Distance between base station and
xed line phone is so small that
interference occurs
Charging contacts of the headset
or the base station are dirty
Rechargeable battery is defective/
worn out
Headset is not properly placed in
the base station
Base station is not adjusted to the
xed line phone.
The voice prompts are deactivated
X Connect the base station to the mains
10
power supply.
X Wait several minutes until the Charge
46
status LED lights up.
X Update the rmware of the base station. 50
X Place the headset into the base station. 46
X Reduce the distance between headset
33
and base station.
X Adjust the radio range. 27
X Adjust the headset so that the
18
microphone is about 0.8 - 1.2” (2 - 3 cm)
from the corner of your mouth.
X Reduce the radio range. 27
X Increase the distance between base
–
station and xed line phone.
X Clean the charging contacts on the
49
headset and on the base station.
X Ask a technician to replace the
50
rechargeable battery.
X Check if the headset is properly placed
46
into the magnetic holder.
X Use the ABC switch to adjust the base
30
station to your xed line phone.
X Activate the voice prompts. 32
SDW 5000 series headset system
IF A PROBLEM OCCURS ...52
Problem Possible cause Solution Page
The talk time is reduced Worn-out rechargeable battery
X Ask a technician to replace the
50
rechargeable battery.
Large distance between base
station and headset
X Reduce the distance if possible. Larger
distances require a higher transmission
–
power and reduce the talk time.
Fast Link activated
X Deactivate Fast Link to save battery
27
power.
Many DECT systems in the same
area
X Switch o DECT systems that are
currently not required. Congestion
–
requires a higher transmission power
and reduces the talk time.
How many DECT systems can be used in
the same room? This depends on various
conditions:
• Americas: up to 40 SDW systems
in narrowband mode or in high
density wideband mode (available in
EPOS Connect)
• Rest of World: up to 80 SDW systems
in narrowband mode or in high
density wideband mode (available in
EPOS Connect)
Narrowband/wideband setting
X Set the base station to narrowband
28
transmission as it requires less power
than wideband transmission.
Dropped calls due to high
density
High density: Too many DECT
systems in the same area
X Reduce the radio range on all DECT
systems in the area.
X Reduce audio quality to narrowband or
27
28
wideband.
X Ensure “Fast Link” is not selected on
27
DIP switch 4.
Bad audio quality: you
sound too low/ distorted/
echoing to the other
party/ background noise
DIP switch settings do
not work
Headset/ base station
does not react to any
Microphone sensitivity is not
correctly adjusted
Microphone is too far away from
your mouth
Base station settings were updated
and overwritten via EPOS Connect
No system re-boot after DIP
switches were changed
The operation of the headset or
base station is faulty
X Adjust the microphone sensitivity. 30
X Adjust the microphone position. 18
X Reset the system 53
X Disconnect the base station shortly from
26
power.
X Reset the products to the factory
53
default settings.
button press
Battery status LED’s
on the base station
are ashing and the
Firmware version of the headset is
older than the rmware version of
the base station
X Update the rmware of the headset. 50
multi-function button is lit
up red
No Bluetooth connection
via dongle BTD 800 USB
Dongle not inserted correctly in
the base station
Dongle and mobile device not
connected
X Plug in the dongle again. 14
X Pair the dongle and your mobile device
15
(Pairing).
X Activate Bluetooth on your mobile
–
device.
Dongle and Bluetooth headset not
connected
X Pair the dongle and your headset
(Pairing).
16
SDW 5000 series headset system
IF A PROBLEM OCCURS ...53
1 2 3 4 5 6 7 8
S1 S2
Problem Possible cause Solution Page
Dongle BTD 800 USB
does not accept new
Dongle’s pairing list disturbed
X Clear the list of previously paired
devices.
16
devices (Pairing)
Guest headset is not
accepted
Guest headset not accepted on
Master headset
X Repeat the procedure and accept the
guest headset on the master.
42
Guest headset accepted too late
on Master headset
Too many Guest headsets in use
X Leave the conference with one of the
other headsets by pressing the hook
button on this headset.
Busy light does not light upUSB port is deactivated: the busy
light socket is linked to the USB
X Activate the USB port via
EPOS Connect.
–
port
If a problem occurs that is not listed in the above table or if the problem cannot be solved with the proposed solutions,
please contact your local EPOS partner for assistance.
To nd a EPOS partner in your country, search at www.eposaudio.com.
Restoring factory default settings (Reset)
X Make sure that the base station is powered via USB
cable or power supply unit.
S1 S2
X Use a pointed object to press the Set button S1 for
approx. 10 seconds.
1 2 3 4 5 6 7 8
The base station factory default settings are restored.
10s
SDW 5000 series headset system
SPECIFICATIONS54
Specications
Headset SDW 10 HS
Dimensions (W x H x D)
Weight with...
Talk time
Standby time
Charging time
Range (environment dependent)
Frequency response speaker
Rechargeable battery (built-in)
Output power
Speaker type
Microphone type
50 x 25 x 140 mm
ear hook: 44 g / 1.55 oz / 0.097 lbs
headband: 58 g / 2.05 oz / 0.13 lbs
neckband: 43 g / 1.52 oz / 0.095 lbs
narrowband: up to 10 hours
wideband: up to 8 hours
super wideband: up to 6 hours
48 hours
50%: approx. 30 minutes
100%: approx. 1 hour
free line of sight: up to 180 m / 590 ft
in office buildings: up to 55 m / 180 ft
20 Hz – 16 kHz (depends on settings)
Lithium Polymer; 3.7 V; 335 mAh
European Union/Japan: max. 250 mW (EIRP)
United States: max. 100 mW (EIRP)
neodymium magnet
Digital MEMs microphone (2 microphones), noise cancelling
Headset SDW 30 HS | Headset SDW 60 HS
/ 1.97 x 0.98 x 5.51 in
Dimensions (W x H x D)
Weight
Talk time
Listening time
Standby time
Charging time
Range (environment dependent)
Frequency response speaker
Rechargeable battery (built-in)
Output power
Speaker type
Microphone type
SDW 30 HS: 165 x 165 x 62 mm / 6.50 x 6.50 x 2.44 in
SDW 60 HS: 165 x 170 x 62 mm / 6.50 x 6.69 x 2.44 in
SDW 30 HS: 98 g / 3.46 oz / 0.22 lbs
SDW 60 HS: 136 g / 4.80 oz / 0.30 lbs
narrowband: up to 14 hours
wideband: up to 11 hours
super wideband: up to 9 hours
wideband: up to 12 hours
fullband: up to 9 hours
44 hours
50%: approx. 30 minutes
100%: approx. 1 hour 30 minutes
free line of sight: up to 180 m / 590 ft
in office buildings: up to 55 m / 180 ft
20 Hz – 20 kHz (depends on settings)
Lithium Polymer; 3.7 V; 530 mAh
European Union/Japan: max. 250 mW (EIRP)
United States: max. 100 mW (EIRP)
neodymium magnet
Digital MEMs microphone (2 microphones), noise cancelling
SDW 5000 series headset system
SPECIFICATIONS55
Base station
Dimensions (W x H x D)
Weight
Connectors
DECT frequency range
RF output power
Power supply unit
Nominal input voltage
Nominal input current
Mains frequency
Nominal output voltage
Nominal output current
Weight
SDW BS 3 SDW BS 5
87 x 122 x 105 mm / 3.43 x 4.80 x 4.13 in
320 g / 11.29 oz / 0.71 lbs
• Power supply socket DC
• Micro-USB socket PC
• USB socket
• Busy light socket Busy
European Union: 1880 – 1900 MHz
United States: 1920 – 1930 MHz
Japan: 1893 – 1906 MHz
European Union/Japan: max. 250 mW (EIRP)
United States: max. 100 mW (EIRP)
100 – 240 V~
max. 0.3 A
50 – 60 Hz
$
5.0 V
2 A
approx. 100 g / 3.53 oz / 0.22 lbs
• Power supply socket DC
• Micro-USB socket PC
• USB socket
• Busy light socket Busy
• Accessory socket ACC
• Fixed line phone socket Phone
• Handset socket Handset
Bluetooth dongle BTD 800 USB
Dimensions (W x H x D)
Weight
Bluetooth
Range
Transmission frequency
Proles
Output power
Typical sensitivity
22 x 16 x 6 mm / 0.87 x 0.63 x 0.24 in
2 g / 0.07 oz / 0.004 lbs
version 4.2/ power class 1
up to 25 m (device-dependent)
2402 – 2480 MHz
• HSP Headset Prole (version 1.2)
• HFP Handsfree Profile (version 1.7)
• A2DP Advanced Audio Distribution Profile (version 1.3)
• AVRCP Audio Video Remote Control Profile (version 1.6)
max. 8 dBm (EIRP)
-89 dBm
Base station | Headset | BTD 800 USB | Power supply unit
Temperature range
Relative humidity
operation: +5 °C to +45 °C / +41 °F to +113 °F
storage: -20 °C to +70 °C / -4 °F to +158 °F
operation: 20% to 85%
storage: 20% to 95%
Trademarks
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such
marks by Sennheiser Communications A/S is under license.
SDW 5000 series headset system
SPECIFICATIONS56
Sennheiser Communications A/S
Industriparken 27, DK-2750 Ballerup, Denmark
www.eposaudio.com
SDW 5000 series headset system
Publ. 04/20, A04
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