EPOS GTW 270 User Manual

GTW 270 Series

Frequently Asked

Questions

How do I pair my GTW 270 Hybrid with my gaming platform via the dongle?

Upon arrival the dongle is already paired with the earbuds. To pair your GTW 270 Hybrid with your gaming platform, please follow the instructions below.

1.Open lid to power on earbuds

2.Plug the dongle and power on your gaming platform. Please use the accessory extension cable for PC or PS4.

3.The dongle will light purple when it automatically connects to your earbuds

In case you reset your paired device list, please follow the instructions below.

1.Have both earbuds in the closed charge case, then open the lid.

2.Press and hold the charge case button to initiate pairing. The LEDs pulse red and blue.

3.Plug the dongle into the USB port of your gaming platform of choice. Use the extension cable to connect it to a USB-A port for PC. Press and hold the dongle button to initiate pairing.

Why doesn’t the microphone work on my GTW 270 Hybrid when I am using the aptX low latency connection via dongle?

aptX low latency only supports the playback channel, which is why the GTW 270 Hybrid is not suited for competitive/online multiplayer games such as Fortnite or CS:GO. For the GTW 270 Hybrid, we strived to have full immersion in experiential games. This is something that will only be possible through the aptX codec which has higher bandwidth, resulting in supporting only the single audio channel without having the microphone functionality.

How do I establish a multipoint connection?

A multipoint connection can be made between two Bluetooth® devices or a Bluetooth® device and a dongle connection.

Scenario 1: Two Bluetooth® connections

For two Bluetooth® devices, pair the GTW 270 Hybrid with both devices so they display “Connected” in their audio settings. When you want to switch between the two, pause the audio on one and start it on the other. The GTW 270 Hybrid will automatically transfer to the second device.

Scenario 2: Bluetooth® and Dongle connection

When using a Bluetooth® device and a dongle connection, pair your GTW 270 Hybrid with your Bluetooth® device (e.g. mobile phone), then plug the dongle into your gaming device (e.g. PC or Nintendo Switch™). The LED on the dongle lights purple when connected. If you want to switch from your gaming device to your

mobile, double tap the dongle – the LED will light RED and then disconnect. The GTW 270 Hybrid automatically connects to your mobile. To switch the other way – from your phone to your gaming device, pause your audio and either plug in the dongle or – if already plugged in – tap the dongle button once. The GTW 270 Hybrid now establishes a connection to the dongle.

If you are receiving a call on your mobile phone, the call will override audio played from either devices or dongle connection and you will only hear the call in the GTW 270 Hybrid.

Why does my phone not work with the dongle?

Please check your phone’s advanced settings.

In some phones you need to enable OTG connection so that your phone recognizes the dongle.

How do I pair my wireless earbuds with my smartphone via Bluetooth®?

You can pair up to eight devices with your wireless earbuds.

1.Have both earbuds in the closed charge case, then open the lid.

2.Press and hold the charge case button to initiate pairing. The LEDs pulse red and blue.

3.Start the search for Bluetooth devices – see instruction manual of your device – and select “EPOS GTW 270 Hybrid / EPOS GTW 270”.