Electrolux Hand Book Washing Schematic

All About

Servicing

Service Tech Hand
Book

©2010 Electrolux Home Products Inc.
10200 David Taylor Drive
Charlotte, NC 28262

™

Publication #5995588729 February 2011

Section 1 Basic Information

Safe Servicing Practices

Avoid personal injury and/or property damage by observing important Safe Servicing Practices.
Following are some limited examples of safe practices:

1. DO NOT attempt a product repair if you have any doubts as to your ability to complete the repair in a safe and
satisfactory manner.

2. Always Use The Correct Replacement Parts as indicated in the parts documentation. Substitutions may defeat
compliance with Safety Standards Set For Home Appliances.

3. Before servicing or moving an appliance:

• Remove power cord from the electrical outlet, trip circuit breaker to the OFF position, or remove fuse.

4. Never interfere with the proper operation of any safety device.

5. Use ONLY REPLACEMENT PARTS CATALOGED FOR THIS APPLIANCE. Substitutions may defeat compliance with
Safety Standards Set For Home Appliances.

6. GROUNDING: The standard color coding for safety ground wires is GREEN, or GREEN with YELLOW STRIPES.
Ground leads are not to be used as current carrying conductors. It is EXTREMELY important that the service
technician reestablish all safety grounds prior to completion of service. Failure to do so will create a hazard.

7. Prior to returning the product to service, ensure that:

• All electrical connections are correct and secure.

• All electrical leads are properly dressed and secured away from sharp edges, high-temperature components,
and moving parts.

• All non-insulated electrical terminals, connectors, heaters, etc. are adequately spaced away from all metal
parts and panels.

• All safety grounds (both internal and external) are correctly and securely connected.

• All panels are properly and securely reassembled.

© 2011 Electrolux Home Products, Inc.

WARNING

This service manual is intended for use by persons having electrical and mechanical training and a
level of knowledge of these subjects generally considered acceptable in the appliance repair trade.
Electrolux home products cannot be responsible, nor assume any liability, for injury or damage of
any kind arising from the use of this manual.

1-1

Section 1 Basic Information

Section 2 Washing Machines

This Manual has been prepared to provide Electrolux Service Personnel with Operation and Service Information for the
proper service of Electrolux Appliances.

Table of Contents

Section 1 Basic Information

Safe Servicing Practices ........................................ 1-1

Table of Contents ................................................. 1-2

Section 2 Washing Machines

Error Code Charts ................................................. 2-1

General Family Code Chart .................................... 2-8

Frigidaire Diagnostic Mode .................................... 2-11

To Recall an Error Code ..................................... 2-12

Exiting Diagnostic Mode ..................................... 2-13

To Clear Last Stored Error Codes ........................ 2-13

Affinity Diagnostic Mode ....................................... 2-14

Exiting Diagnostic Mode ..................................... 2-14

To Clear Last Stored Error Codes ........................ 2-15

To Recall an Error Code ..................................... 2-15

Affinity Diagnostic Mode (newer models) ............... 2-15

Exiting Diagnostic Mode ..................................... 2-16

To Clear Last Stored Error Codes ........................ 2-16

Electrolux Diagnostic Mode ................................... 2-17

Exiting Diagnostic Mode ..................................... 2-17

Factory Reset .................................................... 2-18

Installation cycle ............................................... 2-18

To Clear Last Stored Error Codes ........................ 2-18

Section 3 Dryers

Error Code Charts ................................................. 3-1

Frigidaire Diagnostic Mode .................................... 3-5

Exiting Diagnostic Mode ..................................... 3-6

To Recall an Error Code ..................................... 3-6

Affinity Diagnostic Mode ....................................... 3-7

Exiting Diagnostic Mode ..................................... 3-7

To Recall an Error Code ..................................... 3-7

Affinity Diagnostic Mode (newer models) ............... 3-8

Diagnostic Test Sequence .................................. 3-8

Exiting Diagnostic Mode ..................................... 3-9

To Clear Stored Error Codes ............................... 3-9

Factory Reset .................................................... 3-9

Electrolux Diagnostic Mode ................................... 3-10

Diagnostic Test Sequence .................................. 3-10

Exiting Diagnostic Mode ..................................... 3-11

To Clear Stored Error Codes ............................... 3-11

Factory Reset .................................................... 3-11

Installation cycle ............................................... 3-12

Section 4 Range

Error Code Charts ................................................. 4-1

Resistance Temperature Detector Scale ................. 4-6

Oven Calibration .................................................. 4-6

Section 5 Induction Cooktop

Error Code Charts ................................................. 5-1

Section 6 Microwave

Error Code Charts ................................................. 6-1

Section 7 Dishwasher

Error Code Charts ................................................. 7-1

Water Test Mode .................................................. 7-2

Electrolux Dishwasher ........................................... 7-3

Error Code Charts .............................................. 7-3

Relay Test Mode (models EWDW6505) ............... 7-4

Exit Relay Test Mode ......................................... 7-5

Relay Test Mode

(models EIDW6105 & EIDW6305) ...................... 7-5

Exit Relay Test Mode ......................................... 7-5

Section 8 Refrigerators

French Door & Iceman Error Code Charts............... 8-1

Temperature Resistance Chart for NTC Thermistors

(french door and side by side models) ................... 8-2

Electrolux Icemaker Diagnostic .............................. 8-3

Icemaker Test Mode Activation .......................... 8-3

Manual Defrost Activation .................................. 8-4

Temperature Resistance Chart for NTC Thermistors

Ice Maker(fresh food compartment) ...................... 8-5

Electrolux Service Test Mode ................................. 8-6

Service Test Mode Activation .............................. 8-6

Manual Defrost Activation .................................. 8-7

Frigidaire Side by Side Error Codes ........................ 8-8

Defrost Activation Mode ........................................ 8-8

Freezer Defrost Mode ........................................... 8-9

Diagnostic Mode ................................................... 8-10

(19 cuft all freezer and refrigerator models) ........ 8-10

(21cuft, 17cuft, and 14 cuft all freezer models) ... 8-11

Exiting Diagnostic Mode ........................................ 8-11

Diagnostic Mode ................................................... 8-10

(Electrolux 42” built in refrigerator) .................... 8-12

Diagnostic (42” built in refrigerator)....................... 8-13

Section 9 Wine Cooler, Beverage Center

Error Code Charts ................................................. 9-1

Diagnostic Mode ................................................... 9-1

Sabbath Mode ...................................................... 9-2

Section 10 Air Conditioners

Error Code Charts ................................................. 10-1

1-2

Section 2 Washing Machines

Error
Code

E10/E11

Fill time too long

SolutionDescription

1. Is the incoming water fl ow normal? Yes, go to step (4). No, go
to step (2).

2. Are the incoming water faucets turned on? No, turn water
faucets on. Yes, go to step (3).

3. Is the incoming water pressure above (30) psi? No, have
customer correct pressure problem. Yes, check for kinked or

blocked incoming water hoses, clean incoming water screens.
If problem still remains, replace the water inlet valve assembly.

4. Does the fi ll water continue to enter the washer? Yes, go to
step (5) no, go to step (6).

5. Remove power from washer. Did the water fi ll stop? Yes, go to
step (6). No, replace the inlet valve assembly.

6. For

Better

models, check the electronic pressure sensor. For

Good

models, check the pressure switch. Pressure sensor
checks good. Go to step (7). Pressure sensor checks incorrect.
Replace pressure sensor.

7. Replace the Main Control Board.

E13

E14

E20/
E21/
E22

Water leak in tub or air leak in air bell

Reed Switch

Water not pumping out fast enough

1. Is the washer leaking water? Yes. Correct water leak. No. Go to
step (2).

2. Is there a leak in the air bell system? Yes. Correct the leak
problem. No. Go to step (3).

3. For

Better

models, check the electronic pressure sensor. For

Good

models, check the pressure switch. Defective. Replace

pressure sensor(switch). Good. Go to step (4)

4. Replace the Main Control Board.

1. Is the dispenser drawer closed? No, close the drawer. Yes, go
to step (2).

2. Remove the drawer and check the magnet. Magnet missing or
defective, replace the magnet. Magnet good. Go to step (3).

3. Open the console and check the reed switch. Defective, replace
the reed switch. Good, replace the Main Control Board.

1. Check the drain hose for restrictions. Restriction, correct
problem. No restriction, go to step (2).

2. Start the washer and check for 120VAC at the drain pump.
Zero, replace the Main Control Board. 120VAC, remove the
pump and check it for blockage. If blocked, remove the
restriction, if not, replace the pump.

E23

Drain pump relay on board failed or
wire off pump

Replace Main Control Board or repair wiring

2-1

Section 2 Washing Machines

Error
Code

E24

E25

E26

E31

Drain pump relay on board failed or
wire off pump

Recirculation pump relay sense

Recirculation pump relay

Better

models- pressure sensor not
communicating with Main Control
Board

SolutionDescription

Replace Main Control Board or repair wiring

1. Check wiring between Main Control Board and pump. If correct,
go to step (2).

2. Check wiring between Main Control Board and recirculation
board. If correct, go to step (3).

3. Check pump for open coil (resistance check). If correct, replace
Main Control Board.

1. Check wiring between Main Control Board and pump. If correct,
go to step (2)

2. Check wiring between Main Control Board and recirculation
board. If correct, go to step (3).

3. Check pump for open coil (resistance check). If correct, replace
Main Control Board.

Inspect the wiring between the pressure sensor and the Main

Control Board. Defective wiring, correct wiring. Good wiring,
replace the pressure sensor. If this does not correct the
problem, replace the Main Control Board.

E32

E35

E36

Pressure sensor calibration problem

Better

models- pressure sensor

indicates water overfi ll

Main Control Board problem

Inspect the wiring between the pressure sensor and the Main

Control Board. Defective wiring, correct wiring. Good wiring,
replace the pressure sensor. If this does not correct the
problem, replace the Main Control Board.

1. Is the water level above 4.5 inches? Yes, go to step (2). No, go
to step (4).

2. Does the water enter the washer continuously? Yes, go to step
(3). No, replace the Main Control Board.

3. Remove power from the washer. Does the water stop coming
in? No, replace water valve assembly. Yes, check wiring to
valve assembly for shorts. If wiring is good, replace the Main
Control Board.

4. Replace the pressure sensor switch. Did this correct the
problem? Yes, problem solved. No, replace the Main Control
Board.

Replace Main Control Board.

2-2

Section 2 Washing Machines

Error
Code

E38

E41

Air trap clogged

Main Control Board thinks the door
switch is open

SolutionDescription

1. Is the water level above 4.5 inches? Yes, go to step (2). No, go
to step (4).

2. Does the water enter the washer continuously? Yes, go to step
(3). No, check air trap for clog. If not, replace the Main Control
Board.

3. Remove power from the washer. Does the water stop coming
in? No, replace the water valve assembly. Yes, check the wiring
to valve assembly for shorts. If wiring is good, replace the Main
Control Board.

4. Replace the pressure sensor switch. Did this correct the
problem? Yes, problem solved. No, replace the Main Control
Board.

1. Is the loading door closed? No, close the door. Yes, go to step
(2).

2. Disconnect the plug from J2 on the Main Control Board and
check for continuity between the pins in the plug. Open, check
the door strike. If good, replace the door switch assembly.
Closed, replace the Main Control Board.

E42

E43

E44

E45

E46

E47

E48

E49

Door remains locked after cycle is
complete

Main Control Board problem

Main Control Board problem

Main Control Board problem

Main Control Board problem

Board thinks the door PTC circuit is
open in spin

Board thinks the door PTC circuit is
closed

Door incongruence between door
line and door sense.

Remove power from the washer. Wait one minute. Can you

open the door? Yes, replace the Main Control Board. No,
replace the door switch assembly. Note: you may have to
break the door strike to do this.

Replace Main Control Board

Replace Main Control Board

Replace Main Control Board

Replace Main Control Board

Remove the door lock assembly and measure the resistance of

the PTC. Shorted or open, defective door lock assembly. Reads
around 1500 ohms, defective Main Control Board.

Refer to E47 solution

1. Is the loading door closed? No, close the door. Yes, go to step
(2).

2. Can you hear the lock attempt to close? Yes, check the door
strike. If good, replace the door switch. No, go to step (3)

3. Check the wire connection between door lock and Main
Control Board. If good, replace the door lock. If problem is not
corrected, replace the Main Control Board.

2-3

Section 2 Washing Machines

Error
Code

E52

E53

E54

Bad signal from tacho generator.

Low voltage to Speed Control Board.

Over speed.

SolutionDescription

Disconnect the plug from the drive motor and measure the

resistance of pins 4 and 5 in the motor. If reading is between
105 and 130 ohms, replace the Speed Control Board. If the
meter reads outside 105 and 130 ohms, replace the motor.

Check the wiring between the Main Control Board and the

Speed Control Board. If good, replace the Speed Control Board.

1. Remove the belt from the motor and spin the motor pulley.
Does the motor spin free? No, replace the motor. Yes, go to
step (2)

2. Spin the tub pulley. Does the tub spin free? No, check the tub
bearings. Yes, go to step (3).

3. Disconnect the plug from the drive motor and measure the
resistance between pins 4 and 5 in the motor. If the meter
reads other than between 105 and 130 ohms, replace the
motor. If the reading is between 105 and 130 ohms, go to step
(4).

4. Disconnect the plug from the motor and measure the resistance
of the windings. (Pin 1 to 2, pin 1 to 3, pin 2 to 3) all readings
should be between 3 and 6 ohms. If readings are correct,
replace the Speed Control Board. If readings are incorrect,
replace the motor.

E55

E56

Motor overheating.

High motor current

1. Remove the belt from the motor and spin the motor pulley.
Does the motor spin free? No. Replace the motor. Yes. Go to
step (2)

2. Spin the tub pulley. Does the tub spin free? No. Check the tub
bearings. Yes. Go to step (3).

3. Disconnect the plug from the motor and measure the resistance
of the windings (pin 1 to pin 2, pin 1 to pin 3, pin 2 to pin 3).
All readings should be between 4 and 6 ohms. If the readings
are correct, replace the Speed Control Board. If the readings
are incorrect, replace the motor.

1. Remove the belt from the motor and spin the motor pulley.
Does the motor spin free? No, replace the motor. Yes, go to
step (3).

2. Spin the tub pulley. Does the tub spin free? No, check the tub
bearings. Yes, go to step (3).

3. Disconnect the plug from the motor and measure the resistance
of the windings (pin 1 to 2, pin 1 to 3, pin 2 to 3). All readings
should be between 4 and 6 ohms. If readings are correct,
replace the Speed Control Board. If readings are incorrect,
replace the motor.

2-4

Section 2 Washing Machines

Error
Code

E57

E58

E59

High current on inverter

High current on motor phase

No tacho signal for 3 seconds

SolutionDescription

Refer to E56 solution

Refer to E56 solution

1. Remove the belt from the motor and spin the motor pulley.
Does the motor spin free? No, replace the motor. Yes, go to
step (3).

2. Spin the tub pulley. Does the tub spin free? No, check the tub
bearings. Yes, go to step (3).

3. Disconnect the plug from the drive motor and measure the
resistance between pins 4 and 5 in the motor. If the meter
reads other than between 105 and 130 ohms, replace the
motor. If the reading is between 105 and 130 ohms, go to step
(4).

4. Disconnect the plug from the motor and measure the resistance
of the windings (pin 1 to 2, pin 1 to 3, pin 2 to 3). All readings
should be between 4 and 6 ohms. If readings are correct,
replace the Speed Control Board. If readings are incorrect,
replace the motor.

E4A

E5A

E5B

E5C

Door PTC sensing problem

High temperature on heat sink caused
by overloading

High temperature on heat sink

High temperature on heat sink

1. Is the loading door closed? No, close the door. Yes, go to step
(2).

2. Can you hear the lock attempt to close? Yes, check the door
strike. If good, replace door switch. No, go to step (3).

3. Check the wire connection between the door lock and the Main
Control Board. If good, go to step (4).

4. Place the unit into
Start the cycle. Does the water pump out? If not, check the
drain hose for restrictions. Check the drain pump for 120VAC
at pump. If no power at pump, check wiring. If correct, check
for 120VAC at Main Control Board. If unit does pump out,
does unit go into spin? If no, replace door lock. If problem
continues, replace Main Control Board.

Replace the Speed Control Board.

Replace the Speed Control Board.

Replace the Speed Control Board.

Rinse/Spin

and remove any load from tub.

2-5

Section 2 Washing Machines

Error
Code

E5D

E5E

E5F

E66

E67

Communication problem

Communication problem

Communication problem

Heating element relay failure.

Input voltage on microprocessor
incorrect.

SolutionDescription

Communication problem. Check the wiring between the Main

Control Board and the Speed Control Board. Wiring bad,
correct wiring problem. Wiring good, replace the Main Control
Board. If the problem is not corrected, replace the Speed
Control Board.

Refer to E5D solution

Refer to E5D solution

1. Check the resistance of the heating element. It should be
appoximately 14 ohms.

2. Check the resistance between the ground and both heater
terminals. It should be open when heater terminals are
disconnected. If the readings are incorrect, replace the heating
element. If the readings are correct, replace the Main Control
Board.

Replace the Main Control Board

E68

E70

E71

E74

E75

E76

E82

Current leakage to ground on
heater or fuse opened.

The Main Control Board is not seeing
the correct water supply- swap hot and
cold hoses.

Wash NTC failure- (tub heater)

Wash temperature does not increase.

Better

models- water temperature

sensor circuit.

Better

models- NTC temperature for

the cold water valve over the limits

Console Control problem

1. Check the resistance of the heating element. It should be
appoximately 14 ohms.

2. Check the resistance between the ground and both heater
terminals. It should be open when heater terminals are
disconnected. If the readings are incorrect, replace the heating
element.

Swap hot and cold hoses

Swap hot and cold hoses

Place NTC in correct position

Check the resistance of the NTC. Is it around 50k ohms? No,

replace the water inlet valve assembly. Yes, replace the Main
Control Board.

Swap hot and cold hoses

Replace the Main Control Board

E83

2-6

Console Control problem

Replace the Main Control Board

Section 2 Washing Machines

Error
Code

E91
E92

E93

E94

E95

E97

E98

E9F

User Interface to Main Control Board
communication error

Console Control problem

Console Control problem

Communication error

Console Control problem

Console Control problem

Communication protocol.

SolutionDescription

Communication problem. Check the wiring between the Main

Control Board and the User Interface Board. Wiring bad,
correct wiring problem. Wiring good, replace the User Interface
Board. If the problem is not corrected, replace the Main Control
Board.

Replace the Main Control Board

Replace the Main Control Board

Replace the Main Control Board

Replace the Main Control Board

Replace the Main Control Board

Communication problem. Check the wiring between the Main

Control Board and the Speed Control Board. Wiring bad,
correct wiring problem. Wiring good, replace the Main Control
Board. If the problem is not corrected, replace the Speed
Control Board.

EA1

EA2

EA3

EA5

EAE

Power supply frequency out of limits

Power supply voltage too high

Power supply voltage too low

Main voltage sensing failure

Line safe relay sensing failure

Have the power company check the frequency and voltage of

the incoming power. If correct, for error code E5C, replace the
Speed Control Board. If correct, for error codes EA1, EA2, EA3,
EA5 ,EAE, or EA5, replace the Main Control Board.

Have the power company check the frequency and voltage of

the incoming power. If correct, for error code E5C, replace the
Speed Control Board. If correct, for error codes EA1, EA2, EA3,
EA5 ,EAE, or EA5, replace the Main Control Board.

Have the power company check the frequency and voltage of

the incoming power. If correct, for error code E5C, replace the
Speed Control Board. If correct, for error codes EA1, EA2, EA3,
EA5 ,EAE, or EA5, replace the Main Control Board.

Have the power company check the frequency and voltage of

the incoming power. If correct, for error code E5C, replace the
Speed Control Board. If correct, for error codes EA1, EA2, EA3,
EA5 ,EAE, or EA5, replace the Main Control Board.

Have the power company check the frequency and voltage of

the incoming power. If correct, for error code E5C, replace the
Speed Control Board. If correct, for error codes EA1, EA2, EA3,
EA5 ,EAE, or EA5, replace the Main Control Board.

EB1

Incoming power frequency out of limits

Have the power company check the frequency of the incoming

power. If correct, replace the Main Control Board.

2-7

Section 2 Washing Machines

Error
Code

EB2

EB3

EBE

EBF

EF1

EF2

EF5

EF6

Incoming line voltage above 130VAC

Incoming line voltage below 90VAC

Console control problem

Console control problem

Clogged drain pump

Too much soap

NTC temperature for the hot water
valve over the limits

Control reset

SolutionDescription

Check voltage at the outlet. If below 130VAC, replace the Main

Control Board.

Check voltage at the outlet. If above 90VAC, replace the Main

Control Board.

Replace the Main Control Board

Replace the Main Control Board

Unclog the drain pump.

Advise the customer to reduce the amount of soap they are using.

Hot and cold water hoses switched. Swap hoses.

Unplug the unit for 1 minute and plug back in. If problem is

not corrected, replace Main Control Board.

EF8

Key stuck

General Family Codes

E00

E10

No error code is stored

Fill time problem- too long to fi ll or air
leak at dome or pressure switch

Check all buttons. If correct, replace User Interface Board.

1. Is the incoming water fl ow normal? Yes, go to step (4). No, go
to step (2).

2. Are the incoming water faucets turned on? No, turn water
faucets on. Yes, go to step (3).

3. Is the incoming water pressure above (30) psi? No, have
customer correct pressure problem. Yes, check for kinked or
blocked incoming water hoses, clean incoming water screens.
If problem still remains, replace the water inlet valve assembly.

4. Does the fi ll water continue to enter the washer? Yes, go to
step (5) no, go to step (6).

5. Remove power from washer. Did the water fi ll stop? Yes, go to
step (6). No, replace the inlet valve assembly.

6. For

Better

models, check the electronic pressure sensor. For

Good

models, check the pressure switch. Pressure sensor
checks correct. Go to step (7). Pressure sensor checks
incorrect, replace pressure sensor.

2-8

7. Replace the Main Control Board.

Section 2 Washing Machines

General Family Codes (continued)

Error
Code

E40

E70

F01

F02

Door switch or Main Control Board
problem

Hoses usually reversed

Internal control fault

Water fi ll temperature problem

SolutionDescription

1. Is the loading door closed? No, close the door. Yes, go to step
(2).

2. Disconnect the plug from J2 on the Main Control Board and
check for continuity between the pins in the plug. Open, check
the door strike. If good, replace the door switch assembly.
Closed replace the Main Control Board.

Swap hot and cold hoses.

Unplug machine for a few seconds then re-connect power.

Select a wash cycle and start cycle. If F01 reappears, replace
the Main Control Board as there is likely an internal problem
in the board. If the cycle performs without displaying F01, the
fault was temporary, no repair is required at this time.

The problem could be in the temperature sensor or the inlet

hoses may be reversed. In either case, the control will try to
resolve the error and the washer will continue to run. Before
testing the sensor, fi rst check the wiring to make sure it is
properly connected. To test the temperature sensor, unplug
the washer and disconnect wiring to the sensor. Use an
ohmmeter to measure the resistance of the sensor. A reading
below about 3K ohm or above about 163K indicates the sensor
may be bad and should be replaced.

F03

Water fi ll/ water level or drain pump
problem

This type of fault could be temporary or permanent. If this

fault occurs, the control will stop the washer and display F03.
For the fi ll system, the problem could be the inlet water is
turned off. To test the fi lling fault, run the washer with no load
and check if the tub fi lls to the proper level. If the tub over
fi lls or the water does not shut off, check the pressure switch
wiring and the pressure tube connection to the air dome and
pressure switch. If these check out, the problem could be in
the pressure switch or water valve. If the tub fi lls correctly,
run the washer in the
operates and pumps out water. If the pump is not running,
check the wiring connections. If the wiring is proper and
seated, measure the voltage across pins 1 and 2 on the pump
connector, it should be about 120VAC. If it is not, check the
voltage between pin 3 of the 4-pin connector (JX) and pin 3 of
the 8-pin connector (J11)(NEUTRAL). Voltage should measure
about 120VAC.

Drain/Spin

cycle to assure the pump

2-9

Section 2 Washing Machines

General Family Codes (continued)

Error
Code

F04

F05

Washer not advancing (max. time out)
or Speed Control problem

Stuck keypad or faulty connection at
the Main Control Board

SolutionDescription

This type of fault could be temporary or permanent. If this

fault occurs, the control will stop the washer and display F04.
To test this fault, select and start the
the

heavy soil/stain

rotating and begin fi lling with water. If the tub is not turning,
but is fi lling with water, wait about 30 seconds after the tub
is full and confi rm the washer is agitating. If the motor is
running and the tub fi lled, let the washer run for at least 6
minutes while measuring the voltage between pin 1 of the
8-pin connector(J11) and pin 7 of the 7-pin connector(J6). The
voltage should be below 50VAC when the timer advance is off
and should measure at line voltage when the timer advance
is on. Constantly monitor the volt meter throughout this 6
minute run time to be certain to observe the voltage change
as “timer advance on” is only on for a short time and could be
missed when it reverts to the lower voltage reading when timer
advance is off.

This type of fault could be temporary or permanent.Check the

connection of the membrane tail to the Main Control Board

for proper assembly.

option deactivated. The tub should be

Heavy Duty

cycle with

DO/DR

DDO

San

ERR

LOC

Door open or door problem

Dispenser door open or dispenser door
problem

Deep Clean (Sanitary Cycle)

Error has been detected

Control lock is activated

Close the door or check door switch and wiring

Close dispenser door. Check reed switch operations.

2-10

Section 2 Washing Machines

Frigidaire Diagnostic Mode

*

Better

models have a digital readout display.

*

Good

models do not have a digital readout display.

The diagnostic test is performed by using the program knob. To start the test:

* On
* On

non-digital
digital

display models, turn the program knob to the start position,

display models, turn the program knob to the start position,

Drain/Spin

Touch Up

.

.

NOTE

If the model has a timer dial that can be Rotated 360°, turn the program knob to the start position,

* Press
* Within 5 seconds, press and hold the

1. All the LED’s will sequentially light. Pressing a button below a light cluster will light all the LED’s in that cluster at one

2. Turn the program knob (1) click clockwise from the start position. The hot water solenoid will activate and hot water

3. Turn the program knob (2) clicks from the start position. The bleach water solenoid will activate and cold water

4. Turn the program knob (3) clicks from the start position. The bleach and the wash water solenoids will activate and

5. Turn the program knob (4) clicks from the start position. The door lock solenoid will activate.

6. Turn the program knob (5) clicks from the start position. The door lock solenoid will deactivate and the loading door

7. Turn the program knob (6) clicks from the start position. The washer will fill and tumble.

8. Turn the program knob (7) clicks from the start position. The washer will fill and spin (leakage test).

Pause/Cancel

release buttons.

time to confirm functionality.

should enter through the detergent compartment.

should enter through the bleach compartment.

cold water should enter through the softener compartment.

can be opened.

to turn off LED’s.

Option

and

Pause/Cancel

buttons until LED’s start sequentially chasing, then

Drain/Spin

.

9. Turn the program knob (8) clicks from the start position. The drain pump and door lock solenoid will activate and the
washer will operate in high spin. Safety warning: if power is removed during this test, the door can be opened. To
prevent injury, do not put your hands inside when the tub is rotating.

10. Turn the program knob (9) clicks from the start position. The control will signal the last error code.

Quick Check

If there is no error displayed and the washer momentarily starts then turns back off:

1. Listen for a relay closure inside the Speed Control Board shortly after the
motor control has power.

2. Check the 5-pin connector wiring between the Console Control and the Speed Control Board.

Start

key is pressed. If this happens, the

2-11

Section 2 Washing Machines

Frigidaire Diagnostic Mode (continued)

In the
a letter, or two letters. The control will beep and the
flash.

Example:
remains stored in the control but once the problem is corrected, it does not effect the operation of the washer. If the
failure is something that the customer can correct (such as the water faucets being turned off), the washer will operate
normally the next time it is started.

In the

rinse, final spin

or letter after the E. When a failure occurs, the washer stops or pauses and the control beeps and flashes the five
indicator lights to tell the customer that a failure has occurred. To stop the flashing and beeping, the customer may
touch the
not effect the operation of the washer. If the failure is something that the customer can correct (such as the water
faucets being turned off), the washer will operate normally the next time it is started.

Better

models line, the failure codes will appear in the display as an E followed by two numbers, a number and

door lock, wash, rinse, final spin

E14

. To stop the flashing, the customer may touch the

Good

models line, the control signals the failure code by flashing the five indicator lights of

and

control

Pause/Cancel

for the first number or letter after the E and the start indicator light for the second number

button. The error code remains stored in the control but once the problem is corrected, it does

Pause/Cancel

and

control

button. The error code

indicator lights will

door lock, wash,

To Recall an Error Code

* Wake the washer by pressing any button.
* Wait 5 seconds.
* Press and hold the
* All LED’s will go blank and after a few seconds the control will signal the stored code using audible beeps and blinking

LED’s. The control will repeatedly signal the code, as long as the
second pause between repeats affords you the ability to make accurate counts to identify the correct error codes.

Start

and

Pause/Cancel

buttons simultaneously.

Start

and

Pause/Cancel

buttons are pressed. A two

NOTE

On a small number of washers with serial number prefix XC4, if the previous procedure does not preform as
specified, follow the option below:

* Follow all previous steps but instead of pressing

Pause/Cancel

* The control will pause for 2 seconds, then repeat the code as long as the two buttons are pressed and held.

A letter appearing in the code stands for a number higher than nine: A=10 B=11 C=12 D=13 E=14 F=15

Example code F1: the first digit would be 15 and the second would be 1. If this code would appear on a washer in the

Good

model line, the five indicator lights would blink fifteen times and the

Troubleshoot problem by using charts on the following pages.

buttons.

Start

and

Pause/Cancel

buttons, press and hold

Start

indicator light would blink once.

Options

and

2-12

Section 2 Washing Machines

Frigidaire Diagnostic Mode (continued)

Exiting Diagnostic Mode

There are two options for exiting the diagnostic test mode and returning the washer to normal operation:

a) Unplug the power cord, wait 5-8 seconds, then reconnect the power cord, or

b) Turn the program knob clockwise 2 or 3 clicks after the start position. Press
simultaneously for a few seconds until wash cycle LED’s appear.

If a situation arises where you cannot exit the diagnostic mode as described above and the bank of 5 LED’s on the
right end remain on regardless of program knob position, a combination of pushed buttons may have caused the
control to enter a special factory test mode. Disconnect power to reset the control to return washer to normal

operation if this occurs.

Options

and

Pause/Cancel

buttons

To Clear The Last Stored Error Codes

Place the control into diagnostic mode.

* Turn the program knob clockwise 9 clicks from the start position. The control will signal the last error code.
* Press and hold the
* Exit diagnostic mode to return the washer to normal operations.

Options

and

Pause/Cancel

buttons for 3 seconds. The code will be cleared.

2-13

Section 2 Washing Machines

Affinity Diagnostic Mode

* The diagnostic test is used to check individual component function only.

*Turn the program knob to the start position (far
*Press the
*Press the
*Press the
*Within 5 seconds, press and hold the

1. All the LED’s will flash. Pressing a button below a light cluster will light all the LED’s in that cluster at one time to
confirm functionality.

2. Turn the program knob (1) click clockwise from the start position. The hot water solenoid will activate and hot water
will enter through the detergent compartment.

3. Turn the program knob (2) clicks from the start position. The bleach water solenoid will activate and cold water
should enter through the bleach compartment.

4. Turn the program knob (3) clicks from the start position. The bleach and the wash water solenoids will activate and
cold water should enter through the softener compartment.

5. Turn the program knob (4) clicks from the start position. The door lock solenoid will deactivate and the loading door
can be opened.

6. Turn the program knob (5) clicks from the start position. The washer will fill and tumble. Once tumbling has

started, the boost heater (if so equiped) will turn on.

7. Turn the program knob (6) clicks from the start position. The drain pump and door lock solenoid will activate.

To enable high spin, press the

Start/Pause
Cancel
Cancel

button to start the cycle and save it.
button to stop the cycle and turn off the LED’s.
button again to turn on the LED’s.

Options

Delay Start

left

and

button.

cycle).

Start/Cancel

buttons until LED’s start flashing, then release buttons.

WARNING

If power is removed during this test, the door can be opened. To prevent injury,
the tub is rotating.

8. Turn the program knob (7) clicks from the start position. The control will signal the last error code.

Exiting Diagnostic Mode

*There are two options for exiting the diagnostic test mode and returning the washer to normal operation:

A) Unplug the power cord, wait 5-8 seconds, then reconnect the power cord or

B) Turn the program knob clockwise 2 or 3 clicks after the start position. Press

simultaneously for a few seconds until wash cycle LED’s appear.

If a situation arises where you cannot exit the diagnostic mode as described above and the bank of 5 LED’s on the right
end remain on regardless of program knob position, a combination of pushed buttons may have caused the control to
enter a special factory test mode. Disconnect power to reset the control to return washer to normal operation if this
occurs.

do not

Options

put your hands inside when

and

Start/Pause

buttons

2-14

Section 2 Washing Machines

Affinity Diagnostic Mode (continued)

To Clear The Last Stored Error Codes

*Turn the program knob to the start position (far
*Press the
*Press the
*Press the
*Within 5 seconds, press and hold the
*Turn the program knob clockwise 7 clicks from the start position. The control will signal the last error code.
*Press and hold the
*Exit diagnostic mode to return to normal operations.

Start/Pause
Cancel
Cancel

button to start the cycle and save it.
button to stop the cycle and turn off the LED’s
button again to turn on the LED’s.

Options

Options

and

Pause/Cancel

left

cycle).

and

Start/Cancel

buttons for 3 seconds. The code will be cleared.

buttons until LED’s start flashing, then release buttons.

To Recall an Error Code

1. Wake the washer by pressing any button.

2. Wait 5 seconds.

3. Press and hold the
As long as the buttons are held, the failure code will appear in the display as an E followed by two numbers, a

number and a letter or two letters. The control will beep.

Start/Pause

and

Cancel

buttons simultaneously.

Affinity Diagnostic Mode (newer models)

The diagnostic test is used to check individual component function only.

* Press the
* Within 10 seconds after pressing
* Within 5 seconds of wake up, turn the selector knob to the far

button under the display simultaneously for 3 seconds to enter the diagnostic mode.

Cancel

button to enter standby mode and enable diagnostic entry.

Cancel

, press any button (except the

Cancel

button) to wake up the control.

left

cycle and press and hold the

Cancel

and

center

NOTE

To save time at wake up, the Welcome screen can be bypassed by turning the selector knob.

1. Upon entering diagnostic mode, all lights should flash for 1 1/4” x 2” display models.

2. Turn the program knob (1) click clockwise from the start position. The hot water solenoid will activate and hot

water should enter through the detergent compartment.

3. Turn the program knob (2) clicks from the start position. The bleach water solenoid will activate and cold water
should enter through the bleach compartment.

4. Turn the program knob (3) clicks from the start position. The bleach and wash water solenoids will activate and cold
water should enter through the softener compartment

5. Turn the program knob (4) clicks from the start position.The prewash solenoid will activate and cold water should
enter through the prewash compartment.

6. Turn the program knob (5) clicks from the start position. The door lock solenoid will deactivate and the loading door
can be opened. When the door is opened, the drum light should turn on, if so equipped.

2-15

Section 2 Washing Machines

Affinity Diagnostic Mode (newer models) (continued)

7. Turn the program knob (6) clicks from the start position. The door lock will activate and the washer will fill then
tumble. Once tumbling has started, the boost heater will turn on.

8. Turn the program knob (7) clicks from the start position. This is a free position on models without recirculation
pump. The recirculation pump and drum light will activate if so equipped.

9. Turn the program knob (8) clicks from the start position. The drain pump will activate draining out any water in the
tub. To enable spin, press the

Delay Start

key.

10. Turn the program knob (9) clicks from the start position. The control will signal the last 5 error codes with
meaning no error.

11. Turn the program knob (10) clicks from the start position. Latest software version will be shown.

12. If applicable, turn the program knob (11) clicks from the start position. This is a free position.

Exiting Diagnostic Mode

To return the washer to normal operations:

A) Unplug the power cord, wait 5-8 seconds, then reconnect the power cord or

B) Turn the program knob clockwise back to the start position. Press the

until the LED’s stop flashing.

Cancel

and

center

button under the display

To Clear The Last Stored Error Codes

* Press the
* Within 10 seconds after pressing
* Within 5 seconds of wake up, turn the selector knob to the far

button under the display simultaneously for 3 seconds to enter the diagnostic mode.

Cancel

button to enter standby mode and enable diagnostic entry.

Cancel

, press any button (except the

Cancel

button) to wake up the control.

left

cycle and press and hold the

Cancel

and

NOTE

E00

center

To save time at wake up, the Welcome screen can be bypassed by turning the selector knob.

* Turn the program knob clockwise 9 turns (clicks) from the start position. The control will signal the last 5 error codes

with

E00

meaning no error experienced.

* Press and hold the

cleared.

* Exit diagnostic mode to return to normal operations.

center

key under the display and

Cancel

buttons simultaneously for 3 seconds. The code(s) will be

Factory Reset

On 1 1/4” x 2” display models, wake machine, push the
until you hear a beep. This is no more than 10 seconds.

Spin Speed

and

Soil Selection

keys simultaneously and hold

2-16

Section 2 Washing Machines

Electrolux Diagnostic Mode

* Press the
* Within 10 seconds after pressing
* Within 5 seconds of wake up, turn the selector knob to the far
button under the display simultaneously for 3 seconds to enter the diagnostic mode.

Cancel

button to enter standby mode and enable diagnostic entry.

Cancel

, press any button to wake up the control.

left

cycle and press and hold

Cancel

and far

left

NOTE

To save time at wake up, the Welcome screen can be bypassed by turning the selector knob.

1. Upon entering diagnostic mode, all lights should flash for 1¼”x2” display models and all lights on for the 1¼” x
4 3/4” display models.

2. Turn the program knob (1) click clockwise from the start position. The hot water solenoid will activate and hot water
should enter through the detergent compartment.

3. Turn the program knob (2) clicks from the start position. The bleach water solenoid will activate and cold water
should enter through the bleach compartment.

4. Turn the program knob (3) clicks from the start position. The bleach and the wash water solenoids will activate and
cold water should enter through the softener compartment.

5. Turn the program knob (4) clicks from the start position. The prewash solenoid will activate and cold water should
enter through the prewash compartment.

6. Turn the program knob (5) clicks from the start position. The door lock solenoid will deactivate and the loading door
can be opened. When the door is opened, the drum light should turn on.

7. Turn the program knob (6) clicks from the start position. The door lock will activate and the washer will fill then
tumble. Once tumbling has started, the boost heater will turn on.

8. Turn the program knob (7) clicks from the start position. The drain pump will activate draining out any water in the
tub and the washer will operate in high spin.

9. Turn the program knob (8) clicks from the start position. This is a free position.

10. Turn the program knob (9) clicks from the start position. The control will signal the last 5 error codes with

being no error.

11. Turn the program knob (10) clicks from the start position. Latest software version will be shown.

12. If applicable, turn the program knob (11) clicks from the start position. This is a free position.

E00

Exiting Diagnostic Mode

A) Unplug the power cord, wait 5-8 seconds, then reconnect the power cord or

B) Turn the program knob clockwise back to the start position. Press the

until the LED’s stop flashing.

Cancel

and far

left

button under the display

2-17

Section 2 Washing Machines

Electrolux Diagnostic Mode (continued)

Factory Reset

1) On 1¼” x 2” display models, wake machine, push the
until you hear a beep. This is no more than 10 seconds.

2) On 1¼” x 4 3/4” display models, scroll through the
there, push the
key. From here, you have the selection of the type of reset you wish to perform. Make your selection and push the

Select

key. The machine will turn off and when woken up, the part(s) of the program you wanted reset are now set

back to factory settings.

Select

key then scroll through this menu until you get to the Reset Selection and push the

Spin Speed

Option

key until you get to the Preference Selection

and

Soil Selection

keys simultaneously and hold

(pref)

Select

. Once

Installation Cycle

Before entering the Installation Cycle (install cycle) make sure that all articles are out of the drum (the drum is empty).

1¼” x 2” display models:

1. Wake the washer up by pressing any button (except the

2. Rotate the cycle knob to the

3. Press the

4. Wake the unit up again, immediately and simultaneously press and hold the
for 5 seconds. The display will show

5. Press the

water flow issues. At cycle completion, the display will show

as

call service, no water

exit the install cycle and return to normal operation the next time the knob is turned.

Start/Pause

Start/Pause

button, then the

button to begin the cycle. Installation Cycle will test for electronic issues, wiring issues and

Hand Wash

or

check hoses

cycle.

Cancel

button.

install cycle

. Correct the action and repeat the cycle for proper installation. Washer will

with the estimated time of cycle completion.

Cancel

instal pass!

button).

My Favorites

or prompt an action during the cycle such

and

Eco Friendly

buttons

1¼” x 4 3/4” display models:

1. The machine will first wake up on setting up the unit to display
cycle. You can run it now if you choose. If you don’t want to run it immediately, you can access the install cycle
through the
through this menu until you get to the install cycle. Press the
articles from the washer drum). You can also get to this cycle by performing a full reset of factory settings.

pref menu

in the option window. Press the

Select

language selection

key once you scroll to the

Select

key then follow the instructions (remove all

. Press

next

to display the install

pref selection

. Then scrolll

To Clear The Last Stored Error Codes

* Press the
* Within 10 seconds after pressing
* Within 5 seconds of wake up, turn the selector knob to the far

left

Cancel

button to enter standby mode and enable diagnostic entry.

Cancel

, press any button to wake up the control.

left

cycle and press and hold the

button under the display simultaneously for 3 seconds to enter the diagnostic mode.

Cancel

and the far

NOTE

To save time at wake up, the Welcome screen can be bypassed by turning the selector knob.

* Turn the program knob clockwise (9) clicks from the start position. The control will signal the last 5 error codes with

E00

meaning no error experienced.

* Press and hold the far

be cleared.

left

key under the display and

Cancel

buttons simultaneously for 3 seconds. The code(s) will

2-18

Section 3 Dryers

Error
Code

E10

E11

E12

E24

E25

E31

General EEPROM fault

Checksum (internal processor check)
error

Non fatal reading or writing to the
memory error

Control NTC short circuit

Control NTC open circuit

Contact sensor frequency too high

SolutionDescription

Clear code, exit mode and start dryer. If problem persists,
replace Main Control Board

Clear code, exit mode and start dryer. If problem persists,
replace Main Control Board

Clear code, exit mode and start dryer. If problem persists,
replace Main Control Board

Measure resistance of control thermistor. If reading is not 50k
ohms (±10%), replace thermistor. If reading is within 50k
ohms (±10%), check wiring between the thermistor and Main
Control Board. If good, replace Main Control Board

Measure resistance of control thermistor. If reading is not 50k
ohms (±10%), replace thermistor. If reading is within 50k
ohms (±10%), check wiring between the thermistor and Main
Control Board. If good, replace Main Control Board

Check the contact sensor and wiring. If no problems are found
with contact sensor, replace Main Control Board.

E32

E42

E51

E52

E53

E54

Contact sensor frequency too low

Door sensing failure

Motor relay failure

Motor fault- motor stopped or not
starting

Motor centripetal switch failure

Motor sensing failure

Check the contact sensor and wiring. If no problems are found
with contact sensor, replace Main Control Board.

Check door switch and wiring. If correct, replace Main Control
Board.

If motor runs continuously with power applied, check for short
circuit across motor relay (RL2), or L1 applied to motor relay
output (J3-1) with cycle stopped. If motor does not start when

Start

key is pressed, check for open circuit between L1 and
motor relay connection (J3-2). If no wiring problems found,
replace Main Control Board.

Remove any load from dryer and check if drum turns freely
by hand. Check L1 power supply voltage, motor windings,
and motor thermal protector (if motor thermal protector has
tripped, it may take up to 30 minutes to reset).

Check wiring. Check if motor centripetal switches are stuck in
open or closed positions. Replace motor. Replace Main Control
Board.

Replace Main Control Board.

3-1