ACCESSORIESTROUBLESHOOTING
User manual_CS910CS 28/11/2012
This docum ent sets out the ter ms and condition s of the product
warranties for Electrolux Appliances. It is an important document.
Please keep it w ith your proof of pur chase document s in a safe place for
future ref erence should you r equire servi ce for your Applian ce.
1. In this warranty
(a) ‘acceptable quality’ as referred to in c lause 10 of this warranty has the
same meaning refe rred to in the ACL;
(b) ‘ACL’ means Trade Practices Amendm ent (Australian Consumer
Law) Act (No.2) 2010;
(c) ‘Appliance’ mean s any Electrolux product purcha sed by you
accompanied by this document;
(d) ‘ASC’ means Electrolux’ author ised serviced centres;
(e) ‘Electrolux’ means Electrolux Home Products Pty Ltd of 163
O’Riordan Street, Masc ot, NSW 2020, ABN 51 004 762 341 in respect
of Appliances pu rchased in Australia and Elec trolux (NZ) Limited of 3-5
Niall Burgess Ro ad, Mount Wellington, in respect
of Appliances pu rchased in New Zealand;
(f) ‘major failure’ as referr ed to in clause 10 of this warranty has the sam e
meaning referre d to in the ACL and includes a situation wh en an
Appliance cannot be repaired or it is uneconomic for Electrolux, at its
discretion, to repair an A ppliance during the Warran ty Period;
(g) ‘Warranty Period’ me ans:
(i) where the Appliance is used for personal, domestic or household
use (i.e. normal single f amily use) as set out in the instruc tion
manual, the Applia nce is warranted against manu facturing defects
in Australia for 24 months and i n New Zealand for 24 months,
following the date of original purchase of the Appliance;
(ii) where the Appliance is used for commercial purposes (including
being used to directl y assist a business or where th e Appliance is
used in a multi-famil y communal or share type env ironment), the
Appliance will th en be warranted against manu facturing defects in
Australia for 3 months a nd in New Zealand for 3 months, followi ng
the date of original purc hase of the Appliance.
(h) ‘you’ means the purchaser of the App liance not having purchased th e
Appliance for re- sale, and ‘your’ has a correspond ing meaning.
2. This warranty on ly applies to Appliances pu rchased and used in Australia
or New Zealand and is i n addition to (and does not exclude, restri ct, or
modify in any way) any no n-excludable statutory war ranties in Australia or
New Zealand.
3. During the Warrant y Period Electrolux or its ASC wil l, at no extra charge
if your Appliance i s readily accessible for se rvice, without special
equipment and su bject to these terms and conditio ns, repair or replace
any parts which it c onsiders to be defective. Electr olux or its ASC may use
remanufactured p arts to repair your Applianc e. You agree that any replaced
Appliances or p arts become the proper ty of Electrolux. This warran ty does
not apply to light glob es, batteries, filters or simila r perishable parts.
4. Parts and Applia nces not supplied by Electrol ux are not covered by
this warranty.
5. You will bear the cost of transp ortation, travel and deliver y of the Appliance
to and from Electrolux o r its ASC. If you reside outside of the ser vice area,
you will bear the cost of:
(a) travel of an authori sed representative;
(b) transportation and de livery of the Appliance to an d from
Electrolux or its ASC,
In all instances, un less the Appliance is trans ported by Electrolux or an
Electrolux autho rised representative, the Appl iance is transported at the
owner’s cost and risk whi le in transit to and from Electrolux o r its ASC.
6. Proof of purchase is requ ired before you can make a claim unde r
this warranty.
7. You may not make a claim under this wa rranty unless the defect cl aimed
is due to faulty or defe ctive parts or workmanshi p. Electrolux is not liable in
the following situati ons (which are not exhaustive):
(a) the Applianc e is damaged by:
(i) accident
(ii) misuse o r abuse, including failure to prope rly maintain or servic e
(iii) norma l wear and tear
(iv) power surges, electrical storm damage or incorrect power supply
(v) incomplete or improper installation
(vi) incorrect, improper or inappropriate operation
(vii) insect or vermin infe station
(viii) failure to comply with any additional instructions supplied with the
Appliance;
(b) the Appliance is modified without authority from Electrolux in writing;
(c) th e Appliance’s serial number or war ranty seal has been remove d
or defaced;
(d) the Appliance was ser viced or repaired by anyone othe r than
Electrolux, an auth orised repairer or ASC.
8. This warranty, the contra ct to which it relates and the relation ship between
you and Electrolux a re governed by the law applicable w here the Appliance
was purchased. Whe re the Appliance was purchase d in New Zealand for
business purposes the Consumer Guarantee Act does not apply.
9. To the extent permitted by law, Electro lux excludes all warranties an d
liabilities (other than as contained in this document) including liability for
any loss or damage wh ether direct or indirect ari sing from your purchase,
use or non use of the Appliance.
10. For Appliances a nd services provided by El ectrolux in Australia,
the Appliances c ome with a guarantee by Electrolu x that cannot be
excluded under the Au stralian Consumer Law. You are entitled to a
replacement or refund for a major failure and for compensation for any
other reasonably foreseeable loss or damage. You are also entitled to
have the Appliance re paired or replaced if the App liance fails to be of
acceptable qual ity and the failure does not am ount to a major failure.
The benefits to you given by t his warranty are in addition to your ot her
rights and remedi es under a law in relation to the Appli ances or services
to which the warrant y relates.
11. At all times during the Warran ty Period, Electrolux shall, at i ts discretion,
determine whethe r repair, replacement or refund will a pply if an Appliance
has a valid warrant y claim applicable to it.
12. For Appliances an d services provided by Ele ctrolux in New Zealand, the
Appliances co me with a guarantee by Electrolux p ursuant to the provisions
of the Consumer Gua rantees Act, the Sale of Goods Act and th e Fair
Trading Act.
13. To enquire about cl aiming under this warranty, plea se follow these steps:
(a) carefully check the operating i nstructions, user manual an d the terms
of this warranty;
(b) have the model and seri al number of the Appliance avai lable;
(c) have the proof of purcha se (eg an invoice) available;
(d) telephone the numbers shown below.
14. You accept that if you make a warran ty claim, Electrolux and its ASC m ay
exchange informatio n in relation to you to enable Electrolu x to meet its
obligations unde r this warranty.
Important Notice
Before calling for service, please ensure that the steps listed in point 13 above have been followed.
FOR SERVICE
or to find the address of your nearest
state service centre in Australia
PLEASE CALL 13 13 49
For the cost of a local call (Australia only)
SERVICE AUSTRALIA
ELECTROLUX HOME PRODUCTS
www.electrolux.com.au
FOR SPARE PARTS
or to find the address of your nearest
state spare parts centre in Australia
PLEASE CALL 13 13 50
For the cost of a local call (Australia only)
FOR SERVICE
or to find the address of your nearest
authorised service centre in New Zealand
FREE CALL 0800 10 66 10
(New Zealand only)
SERVICE NEW ZEALAND
ELECTROLUX HOME PRODUCTS
www.electrolux.co.nz
FOR SPARE PARTS
or to find the address of your nearest
state spare parts centre in New Zealand
FREE CALL 0800 10 66 20
(New Zealand only)
GRH_Warr_Apr11
Warranty
FOR SALES IN AUSTRALIA AND NEW ZEALAND
APPLIANCE: RANGEHOOD
AUSTRALIA
phone: 1300 363 640
fax: 1800 350 067
email: customercare@electrolux.com.au
web: www.electrolux.com.au
NEW ZEALAND
phone: 09 573 2384
fax: 0800 363 600
email: customercare@electrolux.co.nz
web: www.electrolux.co.nz
For more information on all appliances,
or for dimension and installation information, call into your retailer,
phone or email our customer care team or visit our website:
TOP SERVICE
Top Service encompasses the after sales service
provided by The Electrolux Group to consumers
including delivery, home service and spare parts.
Part number: 342-1-596 Rev A
© 2012 Electrolux Home Products Pty Ltd
ABN 51 004 762 341
Print code: CS910CS_ Nov12