EdgeStar AP13500HG Owner's Manual

Portable Air Conditioner

AP13500HG
Owner’s Manual

For more information on other great EdgeStar products on the web, go to http://www.edgestar.com

i

Important Safety Information

RESET

TEST

Electrical Safety

 This unit is designed for indoor use only.
 Do not use the unit in extremely humid or wet environments.
 Do not spray water and wet the housing or control panel.
 Do not pull the unit by the cord.
 Always turn the unit off and unplug it from the outlet when cleaning.
 Unplug the unit if it is not going to be used for a long period of time.
 Do not operate the unit with a damaged plug or a loose socket.
 Use only the correct power supply with appropriate amperage.
 If the power cord is damaged, it must be replaced by the manufacturer,

a service agent, or qualified technician.

 Do not remove any part of the casing unless instructed by an

authorized technician.

General Safety

 This portable air conditioner is not intended to be used by children.
 Children should be supervised to ensure that they do not play with this

product.

 Do not allow children to play with the controls or drop any objects into

the air outlets or vents.

 Do not place objects or let any person sit on top of the unit.
 Route the power cord carefully to avoid a tripping hazard.
 Only use in the upright position on a flat, level surface and provide at

least 12 inches of clearance from any walls or objects.

Improper handling can cause serious damage to the appliance and/or to the
user. Please read the following safety information.

Your portable air conditioner is supplied with a Leakage-Current
Detection and Interruption (LCDI) safety plug. This device provides
protection to reduce the risk of fire due to arcing faults in the power

EdgeStar Portable Air Conditioner ii

DO NOT USE YOUR PORTABLE AIR CONDITIONER IF THE TEST FAILS.

Press the RESET button to start using your air conditioner.
Do not use the TEST and RESET buttons as an ON/OFF switch.

Electrical products should not be disposed of with household waste.
Please contact your local recycling center for more information on how
to recycle electronic waste.

supply cord. Before using your portable air conditioner, follow the
instructions below to ensure that the LCDI plug is working properly:

1. Plug the power cord to a grounded outlet.

2. Press the TEST button on the LCDI plug. This should trip the
plug and cut the power to the air conditioner. If the plug does not
trip and you are able to turn on the unit, please contact EdgeStar
support.

Table of Contents

IMPORTANT SAFETY INFORMATION ................................................................ II

INTRODUCTION ................................................................................................... 1

PARTS IDENTIFICATION ..................................................................................... 2

FRONT VIEW ........................................................................................................ 2

BACK VIEW .......................................................................................................... 2

PARTS INCLUDED ............................................................................................... 3

PREPARATIONS FOR INSTALLING THE WINDOW KIT ................................... 3

WINDOW KIT INSTALLATION INSTRUCTIONS ................................................. 4

INSTALLATION IN A DOUBLE-HUNG WINDOW .......................................................... 4

INSTALLATION IN A SLIDING WINDOW..................................................................... 7

INSTALLATION OF THE EXHAUST HOSE ......................................................... 8

NOTES ABOUT THE EXHAUST HOSE .................................................................... 10

DRAINING THE UNIT .......................................................................................... 12

INSTALLATION OF DRAIN HOSE ........................................................................... 12

MANUALLY DRAIN THE UNIT ................................................................................ 13

FINISH INSTALLATION ...................................................................................... 13

OPERATING INSTRUCTIONS: .......................................................................... 14

CONTROL PANEL OVERVIEW .............................................................................. 14

REMOTE CONTROL OVERVIEW ........................................................................... 15

REPLACING THE BATTERIES ................................................................................ 15

MODES AND FEATURES ...................................................................................... 16

ENERGY SAVING GUIDE ................................................................................... 18

MAINTENANCE .................................................................................................. 19

CLEANING THE PRE-FILTERS .............................................................................. 19

CLEANING THE EXTERIOR ................................................................................... 19

PREPARATION FOR STORAGE ............................................................................. 20

TROUBLESHOOTING ........................................................................................ 21

ERROR CODES .................................................................................................. 23

SPECIFICATIONS ............................................................................................... 24

EDGESTAR LIMITED WARRANTY ................................................................... 25

iii

Introduction

Thank you for purchasing this EdgeStar portable air conditioner. We are glad you
chose us. We believe that your purchase of this product opens a relationship
between you and EdgeStar. We will provide the customer support needed to
nurture that relationship.

This manual contains important information regarding the proper installation, use
and maintenance of your portable air conditioner. Following this manual will
ensure that your product will work at its peak performance and efficiency.

Please save the original product packaging in case you need to safely transport
your portable air conditioner.

For Your Records:

Please write down the model number and serial number
below for future reference. Both numbers are located on the
ratings label on the back of your unit and are needed to
obtain warranty service. You may also want to staple your
receipt to this manual as it is the proof of your purchase, and
is also needed for service under your warranty.

Model Number:
Serial Number:
Date of Purchase:

To better serve you, please do the following before contacting customer service:

 If you received a damaged product, immediately contact the dealer that

sold you the product.

 Read and follow this instruction manual carefully to help you install, use

and maintain your portable air conditioner.

 Read the troubleshooting section of this manual as it will help you

diagnose and solve common issues.

 Visit us on the web at http://www.edgestar.com to register your

product, download product guides, additional troubleshooting resources
and up-to-date information.

 If you need warranty service, our friendly customer service

representatives are available via email at [e-mail] or by
telephone at 1 [phone].

1

Parts Identification

Front View

Back View

Parts Key:

1. Air outlet (Louver)

2. Control panel

3. Remote Control Sensor

4. Caster

5. Handle

6. Upper air inlet grille

7. Air exhaust outlet

8. Lower air inlet grille

9. Power Cord

3

7

5

6

8

1

2

9

EdgeStar Portable Air Conditioner 2

Parts Included

Flexible Exhaust

Hose

Window Exhaust

Adapter

Protective Grille

(baffle)

Adjustable Window

Slider

Wood Screws (4)

“Joint A” Adapter

Foam Seal

(Adhesive Backed)

Foam Sash Seal

Window Lock

Bracket and Screw

Pipe Hoop (2)

Pipe Clip and

Screw

Drain Pipe

Rubber Drain

Stopper

Power Cord

Hook (2)

Remote Control

Holster

Remote Control

Battery

(AAA 1.5V)

User Manual

NOTE: You may need to contact

your electrician if your room’s circuit

is not able to power your unit.
When positioning unit, please allow

for proper distance from wall as
shown below.

Suggested Tools- Phillips
Screw Driver (Medium
sized), Tape Measure/Ruler,
Scissors, Saw (In the event
that your window panel
needs to be cut down in size
for installation)

3

Preparations for Installing the Window Kit

You must vent your portable air conditioner when running it in Cool
or Dry (dehumidify) mode. Your unit includes a window exhaust kit
that can be used to vent moisture out a window.

Before you begin, make sure you have all the parts necessary for
installation.

If you have multiple windows, choose one that is near an electrical
outlet that will be able to provide sufficient power to your unit. See
the power requirements listed on the product label printed on the
side, or on the back of your portable air conditioner.

Please follow the installation instructions carefully to avoid personal
injury or damage.

Window Kit Installation Instructions

2

Assemble Window Panel

To assemble with window panel, start by
measuring the width of the window opening
where the window panel will be installed.

 If the inner width of the window is

between 22” and 24” wide:

o Remove the adjustment panel

from the window panel, and cut
the window panel to the same
width as the window opening.

NOTE: The window panel cannot be installed in

windows less than 22” wide as you will be unable to

shut the exhaust cover

 If the inner width of the window is

between 24” and 36” wide:

o Slide the adjustment panel to fit

the window frame width.

 If the inner width of the window is

between 36” and 64” wide:

o Attach the extension panel to the

window panel.

o Slide the adjustment panel to fit

the window frame width.

1

Attach Grille

Attach the protective grille (baffle) to the
window panel. Push the grille firmly to
ensure that its four raised tabs are
attached firmly into the window panel.

The window kit can be installed in either a double-hung sash
window or in a sliding sash window. Please refer to the instructions
below that pertain to your specific window type.

Installation in a Double-hung Window

EdgeStar Portable Air Conditioner 4

3

Attach Foam Seal to Window Panel

There are 2 types of foam seal strips
included with your window panel kit.
Locate the foam seal that has the
adhesive backing. This will be used to
minimize air leakage on the top and
bottom edges of the window panel.
 Verify your window panel has

been extended to the correct
width.

 Cut the foam seal to the correct

length to cover the entire width of
the window panel.

 Attach the adhesive backed foam

seal strip to both the top and the
bottom of the window panel.

4

Attach Window Panel to Window Sill

The window panel must now be secured
to the window sill with the screws
provided.
 If the inner width of the window is

between 22” and 24” wide, attach

window panel to window sill with 2
wood screws.

 If the inner width of the window is

between 24” and 36” wide, attach

window panel to window sill with 3
wood screws.

 If the inner width of the window is

between 36” and 64” wide, attach

window panel to window sill with 4
wood screws.

5

Close Window Sash

 Close the window sash firmly

against the window panel.

5

Attach Window Lock Bracket

 Ensure window sash is closed

firmly against Window Panel.

 Place Window Lock Bracket as

shown in image.

 Attach with screw.

6

Install Sash Seal

 Cut the foam seal to the

appropriate length.

 Insert between the top of the

inner window and outer
window to create a proper
seal.

Note: The sash seal is thicker than the
window panel seal and does not include
an adhesive backing.

7

EdgeStar Portable Air Conditioner 6

Installation in a Sliding Window

1

Attach Grille

Attach the protective grille (baffle) to the
window panel. Push the grille firmly to
ensure that its four raised tabs are
attached firmly into the window panel.

2

Assemble Window Panel

To assemble with window panel, start by
measuring the width of the window opening
where the window panel will be installed.

 If the inner width of the window is

between 22” and 24” tall:

o Remove the adjustment panel

from the window panel, and cut
the window panel to the same
height as the window opening.

NOTE: The window panel cannot be installed in
windows less than 22” tall as you will be unable to
shut the exhaust cover

 If the inner width of the window is

between 24” and 36” tall:

o Slide the adjustment panel to fit

the window frame height.

 If the inner width of the window is

between 36” and 64” tall:

o Attach the extension panel to the

window panel.

o Slide the adjustment panel to fit

the window frame height.

7

3

Attach Foam Seal to Window Panel

There are 2 types of foam seal strips
included with your window panel kit.
Locate the foam seal that has the
adhesive backing. This will be used to
minimize air leakage on the top and
bottom edges of the window panel.
 Verify you window panel has been

extended to the correct width.

 Cut the foam seal to the correct

length to cover the entire width of
the window panel.

 Attach the adhesive backed foam

seal strip to both the top and the
bottom of the window panel.

4

Attach Window Panel to Window
Frame

The window panel must now be secured
to the window sill with the screws
provided.
 If the inner width of the window is

between 22” and 24” wide, attach

window panel to window sill with 2
wood screws.

 If the inner width of the window is

between 24” and 36” wide, attach

window panel to window sill with 3
wood screws.

 If the inner width of the window is

between 36” and 64” wide, attach

window panel to window sill with 4
wood screws.

EdgeStar Portable Air Conditioner 8

Close Window Sash

 Slide the window sash firmly

against the window panel.

5

Attach Window Lock Bracket

Ensure window sash is closed
firmly against Window Panel.

 Ensure window sash is closed

firmly against Window Panel.

 Place Window Lock Bracket as

shown in image.

 Attach with screw.

6

Install Sash Seal

 Cut the foam seal to an

appropriate length.

 Insert between the top of the

inner window and outer
window to create a proper
seal.

Note: The sash seal is thicker than the
window panel seal and does not include
an adhesive backing.

7

9

Installation of the Exhaust Hose

Assemble Window Exhaust
Adapter

 Connect the two pieces of the

Window Exhaust Adapter.

 Press each side together and

firmly snap the clasps into the
corresponding slots.

1

Attach Exhaust Hose to
Window Exhaust Adapter

 Press the round end of the

Window Exhaust Adapter
against the end of the Exhaust
Hose.

 Rotate the hose

counterclockwise into round
end of Window Exhaust
Adapter until firmly attached.

2

Attach “Joint A” Adapter to
Exhaust Hose

 Press the round end of Joint A

against the open end of the
Exhaust Hose.

 Rotate the hose

counterclockwise into Joint A.

3

Attach Hose Assembly to Unit

 Align the cutout tabs on the

open end of Joint A with the
two tabs located on the air
exhaust outlet on the back of
the unit.

 Press downward until the tabs

click securely in place.

 To remove, press each of the

locking tabs and lift upward.

4

EdgeStar Portable Air Conditioner 10

Notes about the Exhaust Hose

Do notlengthen the
exhaust hoseby adding
additional hosesor
attachments.

Your portable air conditioner is designed to exhaust condensate water that is collected from
the air. This water, in either gaseous or droplet form, will be expelled out the exhaust port of
the unit. Please take this into account when deciding how to vent it.

1. The exhaust hose supplied with the portable air conditioner can be extended up to 48
inches; however for maximum efficiency, use the shortest length possible.

2. Try to prevent any kinks or bends in the exhaust hose. Kinks or bends may trap exhaust air
which can radiate heat into the room or potentially cause the portable air conditioner to
overheat and shut itself off.

3. The exhaust hose supplied with the portable air conditioner has been specifically designed
for this air conditioner. Do not lengthen the hose by adding additional hoses or attachments or
replace it with any other hose.

Warning: Longer hoses are not recommended.

11

Moisture that is collected during the Cool and Dry (dehumidify) modes will condense in an

1

Remove the drain cap from the
drainage port. The drain cap is

connected to the unit with a cord to
prevent the cap from being misplaced.

2

Attach the drainage pipe clip to
the back panel of the air
conditioner with the screw
provided as indicated in the
diagram.

Attach one end of the drain hose
to the drain port with the pipe
hoop provided.

3

Insert the rubber plug into the
other end of the drain hose,
secure with pipe hoop and attach
to drain pipe clip.

4

internal tank and will then be evaporated and exhausted out of the exhaust hose. In most
cases, there will be no need to manually drain your portable air conditioner; however, in humid
conditions the internal tank may fill completely which will cause the unit to automatically shut
off. When the internal tank is full, an alarm will sounds and the LED window will display error
code “H8”. When this occurs, the tank must be drained manually into a drain pain or other
suitable drain.

EdgeStar Portable Air Conditioner 12

Draining the Unit

Installation of Drain Hose

Manually Drain the Unit

When the internal tank is full the LED window will display error code
“H8”. When this occurs, the tank must be drained manually into a
drain pan.

To drain the tank manually:

1. Remove drain pipe from pipe clip on back of unit.

2. Route drain pipe to drain pan or other suitable drain.

3. Remove pipe hoop and rubber stopper from end of drain pipe.

4. Allow water to drain fully.

5. Reinstall rubber stopper and pipe hoop.

6. Reinsert drain pipe into pipe clip.

NOTE: Although not recommended, you may choose to connect a permanent
drain hose (not included) to the drain port provided that a suitable drainage
option (floor drain or sink, etc.) is available. Please note that this unit has no
drain pump; all water will drain with gravity only, i.e., only “downhill.”

Finish Installation

1. Install the Remote Control Holster into the groove located on the
side of the unit as shown below. The Remote Control Holster
provides a convenient location to store your remote control.

2. Install the Power Cord Hooks by sliding each hook into grooves
located on the back, left side of the unit until they click into
place. The Power Cord Hooks will allow a convenient place to
wind the power cord when not in use.

13

Edgestar Portable Air Conditioner 14

Operating Instructions:

Control Panel Overview

On/Off Press the button once to manually turn the unit on. Press once

more to turn the unit off.

Mode Select Press the MODE button to cycle between modes: COOL Æ DRY

Æ FAN Æ HEAT.
COOL: Cool indicator is bright. Display will show set temperature
(61

ƕ

F – 86ƕF).

DRY: Dehumidify indicator is bright. Display will be blank.
FAN: Fan indicator is bright. Display will be blank.

Remember that the exhaust hose and window kit must be installed
when the unit is in Cool or Dry Mode.

HEAT: Heat indicator is bright. Display will show set temperature
(61

ƕ

F – 86ƕF).

Buttons

In COOL or HEAT mode, press the

or buttons to decrease
or increase the temperature by 1° degree Fahrenheit. Continue to
press to get to desired temperature. Cool Mode range 61° F - 86°
F. Heat Mode Range 61° F - 86° F

Fan Speed When the unit is running in Cool or Fan mode, press the arrow

buttons to select the fan speed desired. There are 4 fan settings,
LOW Æ MED Æ TURBO Æ AUTO.

Timer Mode Press the Timer button to enter timer mode. Press the or

buttons the adjust the timer setting in increments of ½ hour up to
10 hours and then in increments of 1 hour up to 24 hours while
using the remote control. The display will remain in timer mode for
5 seconds and then revert back to displaying temperature. Press
the Timer button again to cancel the timer mode.

Sleep Mode Press the Sleep Button to enter sleep mode. The Sleep Mode can

be activated when in Cool Mode or Heat Mode and will not operate
when in Fan Mode. When operating in Cool Mode, the Sleep
function will slowly raise the Temp Control by 4° degrees
Fahrenheit over the initial 2 hour Sleep Mode period. When
operating in Heat Mode, the Sleep function will slowly lower the
Temp Control by 4° degrees Fahrenheit over the initial 2 hour
Sleep Mode period. When the Sleep Mode is active, the LCD will
continue to display the Sleep Mode status.

Fan

Dry

Heat

Remote Control Overview

ON/OFF

Powers the unit on or off

MODE

Changes between modes: COOL 
DRY  FAN  (HEAT)

Decreases the temperature and timer
setting

Increases the temperature and timer
setting

FAN

Adjusts fan speed

X-FAN

Used to enable X-Fan mode

TEMP

Used to display the temperature
setting or current temperature

TIMER ON / TIMER OFF

Turn the Timer Mode on/off

TURBO

Turn the Turbo mode on / off

SLEEP
Used to enable Sleep mode

LIGHT

Turn the light on/off

To replace the batteries:

 Slide to remove the battery cover plate on the rear of the remote control.
 Remove and properly dispose of old batteries.
 Insert 2 new AAA 1.5 batteries.
 Reinstall the battery cover plate.

CAUTION: Use only AAA batteries. Remove the batteries if the remote control will not be used for one month
or longer. Do not attempt to recharge batteries not designed to be recharged. All batteries should be replaced
at the same time. Do not mix old and new batteries. Do not dispose of batteries in a fire as they may explode.

The remote control is used to operate all of your portable air
conditioner’s functions. Use the remote control to change modes,
fan speed, timer, and temperature settings.

NOTE: Be careful to not drop the remote control. Do not place the remote
control in a location exposed to direct sunlight.

15

Modes and Features

NOTE: The exhaust hose must
be used in cooling mode in order
to cool a room.

NOTE: Fan Only mode does not
require that the exhaust hose be
attached.

NOTE: This unit unitizes a heat
pump to provide the heating
function. The heat pump will not
work properly if ambient
temperature is below 50F.

AUTO: When selecting Auto Mode, the air conditioner will operate
automatically according to the ambient room temperature. The set
temperature is not adjustable in AUTO mode. This is the default
mode of operation when the unit is powered on.

COOL: If the ambient temperature drops below the temperature
you selected, the compressor turns off and the unit functions with
the fan only. When the temperature rises above the temperature
you selected, the compressor turns on again. The Cool Indicator
will be lit. You can press the “+” or “-“ to increase or decrease the
set temperature.

NOTE: Whether your desired temperature can actually be reached
depends on the ambient conditions. The room temperature remaining
slightly above the set temperature is normal.

To operate the unit in cooling mode:

1) Make sure the power cord is plugged into a power outlet.

2) Press the ON/OFF button on the remote.

3) Press the Mode button until the Cool Indicator Light on the
Control Panel lights up.

4) Select the fan speed by using the Fan button.

5) Set the thermostat by using the “+” and “-“ buttons on the
remote. The thermostat is adjustable between 61°F - 86°F in one
degree increments.

DRY: When dry mode (or dehumidify mode) is selected, the air
conditioner operates under dry mode at a low fan speed. The Dry
Indicator light will be lit. Under dry mode the fan speed can’t be
adjusted.

FAN: Fan Only mode is used to circulate the air in your room. No
temperature setting is needed.

To operate the unit in Fan Only mode:

1) Make sure the power cord is plugged into a power outlet.

2) Press the ON/OFF button on the remote.

3) Press the Mode button until the Fan Indicator light on the control
panel lights up.

4) Press the Fan button to adjust fan speed.
HEAT: If the ambient temperature reaches the temperature you

selected, the heat pump turns off and the unit functions with the fan
only. When the temperature drops below the temperature you
selected, the heat pump turns on again. The Heat Indicator will be
lit. You can press the “+” or “-“ to increase or decrease the set
temperature.

EdgeStar Portable Air Conditioner 16

Modes (Continued)

TIMER: Pressing the Timer will activate the Timer Mode settings.
Pressing "+" or "-" buttons the adjust the timer setting in increments
of ½ hour up to 10 hours and then in increments of 1 hour up to 24
hours while using the remote control. The display will remain in
timer mode for five (5) seconds and then revert back to displaying
temperature. Press the Timer button again to cancel the timer
mode.

SLEEP: Pressing the Sleep button on the remote will turn Sleep
mode on or off. The Sleep Mode can be activated when in Cool
Mode or Heat Mode and will not operate when in Fan Mode. When
operating in Cool Mode, the Sleep function will slowly raise the
Temp Control by 4° degrees Fahrenheit over the initial 2 hour Sleep
Mode period. When operating in Heat Mode, the Sleep function will
slowly lower the Temp Control by 4° degrees Fahrenheit over the
initial 2 hour Sleep Mode period. When the Sleep Mode is active,
the LCD will continue to display the Sleep Mode status.

X-Fan: The X-Fan mode will operate the indoor fan at low speed to
remove any residual moisture through the exhaust hose. The X­Fan mode is available in COOL or DRY modes only. After the unit
has been turned off, the X-Fan function may continue to operate for
up to 10 minutes in order to dissipate any moisture collected in the
unit.

TURBO: The Turbo function sets the unit into an accelerated mode
that enables the unit to reach the desired temperature setting in a
shorter amount of time. Pressing the Turbo button will activate /
deactivate the Turbo function.

17

Energy Saving Guide

Read and follow the guide below to get the best performance and
efficiency from your portable air conditioner:

 Do not cover the air outlet (exhaust) while in use.
 Do not place the unit in front of curtains or drapes to ensure

they do not obstruct the air intake.

 Minimize the length of the exhaust hose.
 Make sure the exhaust hose is as straight as possible and avoid

kinks or bends.

 Keep curtains, blinds, or drapes closed during the sunniest part

of the day.

 Minimize the heat sources (direct sunlight, computers, servers,

people, etc.) in the room.

 Close all windows and doors.
 Use the unit in a contained room. For example, a room with four

(4) walls and a ceiling, instead of a partitioned studio, or
warehouse.

 Make sure the unit is on a level surface.
 Minimize the amount of humidity in the room. For example, run

the unit as a dehumidifier.

 To prolong the compressor's life, please wait at least 3 minutes

before turning the unit back on after shutting it off.

 Inspect and keep the pre-filters clean by cleaning regularly.
 Perform routine maintenance.

EdgeStar Portable Air Conditioner 18

Maintenance

Clean the air conditioner and filters regularly to maximize
performance and efficiency, and prolong the unit’s life. Be sure to
always unplug the air conditioner from the power outlet before
cleaning.

Cleaning the Pre-Filters

Your portable air conditioner ships with pre-filters to help remove
dust and other particles from the air. It is necessary to clean the
pre-filters periodically. Depending on the environment in which the
unit it operating, it may be required to check and clean the filters on
a weekly basis.

Follow the steps below to install or remove the filter the filter as
needed:

1. Power off the unit.

2. Locate the filter housing on the rear upper left hand side of
the unit, and open the filter housing door.

3. Grasp the filter by the handle / tab and gently slide outward
to remove. Repeat for each filter. Filter 1 is located on the
back of the unit, filter 2 is located on the side.

4. Use a vacuum cleaner or tap the filter lightly to remove loose
dust and dirt, then rinse thoroughly under lukewarm running
water (below 104°F). You may use a mild soap and water
solution if needed.

5. Allow the pre-filter to air dry in a cool and shaded place. Dry
thoroughly before reinstalling.

Warning: Never operate the unit without the pre-filters.

19

Cleaning the Exterior

Use a soft dry cloth to wipe the body of the air conditioner clean. If
necessary, use lukewarm water to dampen a cloth to clean the unit.
Use a soft bristle brush to clean between the vents.

Never use abrasive chemicals, volatile substances, gasoline,
detergents, chemically treated cloths, or other cleaning solvents
that may damage the cabinet exterior.

Never spray water directly on the unit.

Preparation for Storage

If you are not going to be using the unit for an extended period of
time, follow the instructions below before storing your unit:

1) Drain all the water from the unit’s reservoir. Operate the unit in

fan mode for a few hours to thoroughly dry any moisture left on the
coils inside the unit.

2) Power off the unit, and clean or change the filters.

3) Unplug and carefully wind the power cord.

4) Remove the exhaust hose and duct connectors and keep them
in a safe place.

EdgeStar Portable Air Conditioner 20

Troubleshooting

Issue

Possible Cause

Solution

My air conditioner is
not functioning at all.

Unit is not receiving
power.

Make sure the unit is
plugged in to a
grounded outlet.

LCDI power cord is
tripped.

Press the Reset button
on the LCDI cord.

Insufficient power.

Move the unit to
another outlet. Check
your circuit breaker.
(Refer to the rating
label on the back of
the unit to determine
the Amperage draw).

Water reservoir is full.

Drain the unit and
restart.

Control panel is
disconnected.

If no indicator lights
turn on, contact
customer service.

My remote control
does not work and the
indicator light on
remote does not turn
on.

Batteries not installed.

Install new batteries.

Bad batteries.

Replace the batteries.

Batteries installed
incorrectly.

Reinstall the batteries
correctly.

A defective remote
control.

Contact customer
service.

My air conditioner is
making a loud noise.

The unit is not level.

Make sure the unit is
on a level surface.

A foreign object has
jammed the fan.

Remove the object
from the fan.

The floor below the
unit is uneven.

Move the unit to a
level surface.

My air conditioner is
making a continuous
metallic knocking or
pinging sound.

Unit may have been
shipped on its side.

Shut off the unit. Let
the unit sit on a level
surface for at least 24
hours and restart.

Damaged compressor.

Contact customer
service.

My air conditioner is
leaking.
Drain plug is remove
or not secured
properly.

Attach the drain plug
and secure firmly.

Cracked base pan.

Contact customer
service.

My air conditioner runs
for a little while and
then it trips the power
cord or the circuit
breaker.

The air conditioner
may be plugged into
an outlet that cannot
supply the correct
amount of current.

Contact an electrician
if the unit works in a
different room or on a
different circuit.

The control panel
lights blink randomly.

Unit may have a faulty
control panel.

Contact customer
service.

Follow the troubleshooting guide below to resolve common issues.

21

Issue

Possible Cause

Solution

My air conditioner is
not cooling at all.

Unit is not operating
in cooling mode.

Set the unit to be in
cooling mode, and lower
the set temperature.

The compressor is
not on.

The compressor may
take up to 3 minutes to
turn on, or longer if it is
too warm.

The ambient
temperature is too
high.

Lower the room
temperature to be below
90°F degrees.

The filter may be
dusty or blocked.

Clean the filters.

Blocked exhaust
port.

Remove any
obstructions in the
exhaust hose and port.

My air conditioner
blows cold air, but
does not lower the
room temperature.

The unit is not
vented.

The unit must be
vented.

The area of the room
is too large.

Minimize the size of the
area to be cooled, i.e.
adding a drop ceiling.
Use more than one unit
to cool the area, or use
a larger unit.

Open windows and
doors.

Close any open doors
and windows.

Too many heat
sources.

Remove or shut off
additional heat sources
such as radio
equipment, servers, etc.

The room/garage
may be inadequately
insulated.

Ensure room where unit
to be operated is
properly insulated.

The ambient
temperature is too
high.

The unit may not work if
the room temperature is
above 90°F.

Direct sunlight is
heating the room.

Close curtains or pull
down blinds, and
minimize the direct
sunlight into the room.

The filter may be
dusty or blocked.

Clean the filter and
replace it if needed.

Obstructed air intake
or exhaust ports.

Remove anything
blocking the ports.

My air conditioner is
not heating properly.

The heat pump will
not work properly if
ambient temperature
is below 50F.

Use heat function when
temperatures rises
above 50F.

TIP: Run the unit before it is
needed. For example, run the unit
in the morning before the area
gets hot, and continue to run the
unit all day long in order to
maintain a low temperature.

EdgeStar Portable Air Conditioner 22

Error Codes

H8

Water reservoir is full

Drain and empty the water

reservoir. If “H8” continues please

contact customer service

F1

Malfunction of ambient
temperature sensor

Please contact customer service

F2

Malfunction of
evaporator temperature
sensor

Please contact customer service

F0

Refrigerant is leaking
or system is blocked

Please contact customer service

H3

Overload protection for
compressor

If the unit is working in a high­temperature and high-humidity
environment, power off the unit
and start it after the ambient
temperature drops below 90° F.
Also check the evaporator and
condenser to ensure they are not

blocked by any objects. If “H3” or

“E8” continues please contact

customer service

E8

Overload malfunction

F4

Malfunction of outdoor
temperature sensor

Please contact customer service

The air conditioner may display an error code if it is not operating
correctly. Below are the list of error codes and their description.

23

Specifications

Description of product

Portable Air Conditioner w/ Heat
Pump

Model

AP13500HG

Voltage/Frequency

115V~60Hz

Input Power

1465W Cooling
1250W Heating

Current

11.5 A

Color

Grey

Coolant

R-410A

Timer

24 Hour

Dimensions
HxWxD

30 1/2” x 14 3/4” x 17 3/8”

Weight

78.3 lbs.

EdgeStar Portable Air Conditioner 24

EdgeStar Limited Warranty

One (1) Year Parts & Ninety (90) Days Labor

This product is warranted by EdgeStar to be free from defective workmanship and materials, subject to any conditions
set forth as follows:

WHAT IS COVERED:
LABOR: For a period of NINETY (90) DAYS from the date of original purchase, labor will be performed free of charge at
an authorized EdgeStar repair facility. At its option, EdgeStar will repair the product with new or remanufactured parts,
or exchange the defective product with a new, refurbished, or remanufactured product. If a product is replaced, it will
carry the remaining warranty of the original product. After the ninety (90) day period, EdgeStar will no longer be
responsible for labor charges incurred. All defective products and parts covered by this warranty will be repaired or
replaced on a mail-in basis to an EdgeStar authorized repair facility.

PARTS: For a period of ONE (1) YEAR from the date of original purchase, EdgeStar will supply new, rebuilt, or
refurbished parts free of charge. EdgeStar may request a defective part be returned in exchange for the replacement
part. All replacement parts or products will be new, remanufactured, or refurbished. All products and parts replaced by
EdgeStar under warranty service become the property of EdgeStar.

This warranty applies to the original purchaser only, and only covers defects in workmanship experienced during
operation of the product under normal service, maintenance, and usage conditions. This warranty applies to the
purchase and use of this product within the United States of America.

WHAT IS NOT COVERED:

The following limitations apply to the coverage of this warranty. This warranty does not cover:

 Labor charges for installation, setup or training to use the product.
 Shipping damage, and any damage caused by improper packaging for shipment to an authorized service center, and any

damaged caused by improper voltage or any other misuse, including abnormal service, handling, or usage.

 Cosmetic damage such as scratches and dents.
 Normal wear and tear on parts or replacement of parts designed to be replaced, e.g. filters, cartridges, batteries.
 Service trips to deliver, pick-up, or repair, install the product, or to instruct in proper usage of the product.
 Damages or operating problems resulting from misuse, abuse, operation outside environmental specifications, uses

contrary to instructions provided in the owner’s manual, accidents, acts of God, vermin, fire, flood, improper installation,

unauthorized service, maintenance negligence, or unauthorized installation or modification.

 Labor charges incurred 91 days or more after the date of original purchase.
 Optional accessories, attachments, and appearance items.
 Products that have been modified to perform outside of specifications without the prior written permission of EdgeStar.
 Products lost in shipment, or theft.
 Products sold AS IS or from an unauthorized reseller.
 Products that have had their serial numbers removed or defaced. Products with serial numbers that have been invalidated.

OBTAINING WARRANTY SERVICE:

If you believe your product is defective, contact EdgeStar Customer Support for troubleshooting assistance and
warranty service at 1-866-319-5473. Please have your serial number and proof of purchase available. Once an
EdgeStar authorized representative has confirmed that your product is defective and eligible for warranty service, the
product must be returned to an EdgeStar repair facility. The purchaser is solely responsible for prepaying all shipping
related costs to and from the repair facility. EdgeStar is not responsible for damage resulting from shipper mishandling
or improper packaging. Do not return a defective product to the place of purchase. Products received without a return
authorization number will be refused.

THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT ANY IMPLIED
WARRANTY IS REQUIRED BY LAW, IT IS LIMITED IN DURATION TO THE EXPRESS WARRANTY PERIOD ABOVE. NEITHER
THE MANUFACTURER NOR ITS DISTRIBUTORS SHALL BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT,
SPECIAL, OR PUNITIVE DAMAGES OF ANY NATURE, INCLUDING WITHOUT LIMITATION, LOST REVENUES OR PROFITS,
OR ANY OTHER DAMAGE WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. SOME STATES DO NOT ALLOW THE
EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO
STATE.

25

Edgestar Portable Air Conditioner 26

EdgeStar Products

500 N. Capital of TX Hwy, Bldg 5

Austin, TX 78746

Toll Free: 1-866-319-5473

Web: http://www.edgestar.com

E-mail: [e-mail]

Register your product, download owner’s manuals, access additional troubleshooting resources,
and obtain more information on other great EdgeStar products on the web at:

http://www.edgestar.com

Product contents and specifications may change without

notice.

Copyright © 2016 Living Direct, Inc. All rights

reserved.

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