Dyson DC23 CONTACT User Manual

OPERATING MANUAL

DC23 CONTACT

ASSEMBLY

4

clik

3

months

WASH FILTER

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1

clik

3

clik

5

clik

clik

6

Wash filter with cold water
at least every 3 months.

REGISTER

YOUR 2 YEAR
GUARANTEE
TODAY

Your Dyson vacuum cleaner will be covered for parts and
labour for 2 years from the date of purchase, subject to
the terms of the guarantee.

If you have a query about your Dyson vacuum cleaner,
call the Dyson Customer Care Helpline quoting the
serial number and details of where/when you bought the
vacuum cleaner. The serial number can be found on the
the main body of the vacuum cleaner behind the clear bin.

Most queries can be solved over the phone by one of our
trained Dyson Customer Care Helpline staff.

Note your serial number for future reference

This illustration is for example purposes only.

3 EASY WAYS TO REGISTER YOUR 2 YEAR GUARANTEE

REGISTER

ONLINE

Visit our website to register your

REGISTER

BY PHONE

Call our dedicated Helpline.
full parts and labour guarantee
online (Australia only).

AU 1800 239 766

www.dyson.com.au/register

2

NZ 0800 397 667

REGISTER

BY MAIL

Complete and return
the form to Dyson in the
envelope supplied.

IMPORTANT SAFETY PRECAUTIONS

READ ALL INSTRUCTIONS BEFORE USING THIS APPLIANCE

When using an electrical appliance, basic precautions should always be followed, including the following:

WARNING

TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, OR INJURY:

1. Do not leave the Dyson vacuum when plugged in. Unplug from socket when not in use and before servicing.

2. Do not use outdoors or on wet surfaces. Suitable for dry locations only. Do not use to pick up water.

3. Do not allow to be used as a toy. Close attention is necessary when used by or near children. Children should be
supervised to ensure that they do not play with the Dyson vacuum.

4. This Dyson vacuum is not intended for use by young children or infirm persons with reduced physical, sensory or
reasoning capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction
by a responsible person concerning use of the Dyson vacuum to ensure that they can use the Dyson vacuum safely.

5. Use only as described in this manual. Use only Dyson recommended accessories and replacement parts. Do not
carry out any maintenance other than that shown in this manual, or advised by the Dyson Customer Care Helpline.
Contact the Dyson Customer Care Helpline when service or repair is required. Do not disassemble the Dyson
vacuum as incorrect reassembly may result in an electric shock or fire.

6. Do not use with a damaged cable or plug. If the Dyson vacuum is not working as it should, has been dropped,
damaged, left outdoors, or dropped into water, do not use and contact the Dyson Customer Care Helpline. If the
supply cable is damaged it must be replaced by Dyson, its service agent or similarly qualified person in order to
avoid a hazard.

7. Do not pull or carry by cable, use cable as a handle, close a door on cable, or pull cable around sharp edges or
corners. Do not run the Dyson vacuum over cable. Keep cable away from heated surfaces. To avoid a tripping
hazard rewind the cable when not in use.

8. Always extend the cable to the red line but do not stretch or tug the cable.

9. Do not unplug by pulling on the cable. To unplug, grasp the plug, not the cable.

10. Do not handle the plug or Dyson vacuum with wet hands.

11. Do not put any object into openings. Do not use with any opening blocked; keep free of dust, lint, hair, and anything
that may reduce airflow.

12. Keep hair, loose clothing, fingers, and all parts of body away from openings and moving parts, such as the brush
bar. Do not point the hose, wand or tools at your eyes or ears or put them in your mouth.

13. Turn off all controls before unplugging.

14. Use extra care when cleaning on stairs. Do not work with the Dyson vacuum above you on the stairs.

15. Do not use to pick up flammable or combustible liquids, such as gasoline, or use in areas where they or their vapors
may be present.

16. Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.

17. Do not use without the clear bin and filter in place.

18. Hold the plug when rewinding onto cable reel. Do not allow the plug to whip when rewinding

19. The use of an extension cable is not recommended.

READ AND SAVE THESE INSTRUCTIONS

THIS VACUUM CLEANER IS INTENDED FOR HOUSEHOLD USE ONLY

Do not pull on
the cable.

Do not store near
heat sources.

Do not use near
naked flame.

Do not run over
the cable.

Do not pick up
water or liquids.

Do not pick up
burning object s.

Do not use above
you on the s tairs.

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3

Power and cable

Emptying the clear bin

Suction release

4

Tools

Cleaning the clear bin

clik

clik

clik

Looking for blockages

2

1

clik

4

Storage

Contact Head

TM

tool

3

clik

5

clik

clik

6

2

1

3

5

IMPORTANT!

3

WASH FILTER

months

6

Wash filter with cold water at least every 3 months.

Register for a filter wash reminder by email (Australia only);

[e-mail]

7

USING YOUR DYSON VACUUM CLEANER

PLEASE NOTE:

• Alway s extend the cable fully to the red tape before use.

• Fine dust such as plaster or flour should only be vacuumed in ver y small

amount s.

• Do not use the vacuum cleaner to pick up sharp hard objec ts, such as small toys,
pins, pap er clips etc.

• Consult your flooring manufacturer’s recommended instructions before
vacuuming and caring for your flooring, rugs and carp ets.

• If used in a garage, care should be taken to wipe the soleplate and wheels with
a dry cloth after vacuuming to clean of f any sand, dirt, or pebbles which could
damage delicate f loors.

• When vacuuming, certain carpets may generate small static charges in the clear
bin. These are entirely harmless and not associated with the main supply. To
minimise any effect from this, do not put your hand or insert any object into
the clear bin unless you have emptied it and rinsed it out with cold water.

• Only use p arts recommended by Dyson; failure to do so could invalidate
your guarantee.

• Do not use any lubricants, cleaning agents, polishes or air fresheners on any
part of the Dyson vacuum.

• This Dyson vacuum is fitted with a thermal cut- out. If any part of the D yson
vacuum becomes blocked the machine may overhea t and automatically shut
off. If this happens, switch off and unplug the Dyson vacuum and allow to cool
before attempting to check filters or for blockages. Clear any blockages before
restarting.

• Store the vacuum cle aner indoors. Do not use or store this vacuum cleaner
below 0 °C (32° F). Ensure that the vacuum cleaner is at room temperature before
operating.

EMPTYING THE CLEAR BIN

C AUTIO N:

• Switch OFF and unplug the vacuum cleaner before emptying the clear bin.

• Empty as soon as the dirt reaches the level of the M AX mark – do not overfill.

To remove the clear bin from the vacuum cleaner press the button at the rear of
the carrying handle. To release the dirt, press the red bin release button.

PLEASE NOTE:

• Do not use the vacuum cleaner without the clear bin in place.

CLEANING THE CLEAR BIN

CAUTION:

• Do not immerse the whole cyclone in water or pour water into the c yclones.

• Ensure the clear bin is completely dry before replacing.

• Clean the shroud with a cloth or dr y brush to remove lint and dust.

PLEASE NOTE:

• Do not use detergents, polishes or air fresheners to clean the clear bin.

• Do not put the clear bin in a dishwasher.

WASHING YOUR FILTER

CAUTION:

• Switch OFF and unplug the vacuum cleaner before removing the filter.

• Ensure the filter is completely dry before refitting it to the vacuum cleaner.

PLEASE NOTE:

• It is important to check your f ilter and wash at least every 3 months, according
to instructions, to maintain performance.

• Please leave to dr y comple tely for 24 hours.

• The filter may require more frequent washing if vacuuming fine dust.

• Do not use detergents to clean the filter.

• Do not put the filter in a dishwasher, washing machine, tumble dryer, oven,

microwave or near a naked flame.

• Register for a filter wash reminder by email (Aus tralia only);
[e-mail]

LOOKING FOR BLOCKAGES

C AUTIO N:

• Switch OFF and unplug the vacuum cleaner before checking for blockages.

• Beware of sharp objects when clearing blockages.

• Refit all parts of the vacuum cleaner securely b efore using.

PLEASE NOTE:

• Clearing blockages is not covered by your vacuum cleaner’s limited guarantee.
If any par t of your vacuum cleaner becom es blocked, it may overheat and then
automatically shut off. Unplug the vacuum cleaner and leave to cool down.
Clear blockage before restarting.

• Large items may block the tools or wand inlet, if this happ ens switch the vacuum
cleaner off and unplug the vacuum cleaner before removing the blockage.
Do not operate the wand release catch.

2 YEAR DYSON GUARANTEE
TERMS AND CONDITIONS

• The guarantee be comes ef fective from the date of purchase.

• All work w ill be carried out by Dyson Appliances ( Aust) P ty Ltd, Dyson’s

authorised Service A gents or Avery Robinson Ltd (New Zealand).

• Any par ts replaced will become the proper ty of Dy son Appliances (Aust) Pty Ltd.

• The repair or replacement of your vacuum cleaner under guarantee will not

extend the period of guarantee.

• The guarantee provides benefits which are additional to and do not af fect your
statutory rights as a consumer.

• You must provide proof of purchase before any work can be carried out on your
vacuum cleaner. Without this pro of, any work carried out will be chargeable.
Please keep your receipt.

WHAT IS COVERED

• The repair or replacement of your vacuum cleaner if your vacuum cleaner is
found to b e defec tive due to faulty materials, workmanship or function within
2years of purchase (if any part is no longer available or out of manufacture,
Dyson will replace it with a functional replacement par t).

WHAT IS NOT COVERED

Dyson shall not be liable for costs of rep air or replacement of a product incurred
as a result of:

• Normal wear and tear (e.g fuse, belt).

• Industrial use of the vacuum cleaner such as vacuuming gyprock dust or builders

dust may void your guarantee.

• Accidental damage, faults caused by negligent use or care, neglect, careless
operation or handling of the vacuum cleaner which is not in accordance with this
Dyson Operating Manual.

• Blockages – please refer to this Dyson Operating Manual for details on how to
unblock your vacuum cleaner.

• Use of the vacuum cleaner for any thing other than normal domestic purposes in
the country of purchase.

• Use of parts not assemble d or installed in accordance with the instructions
of Dyson.

• Use of parts and accessories other than those produced or recomm ended
by Dyson.

• External sources such as transit damage or weather.

• Repairs or alterations carried out by parties other than Dyson or its

authorised agents.
If you are in any doubt as to what is covered by your guarantee, please call the
Dyson Customer Care Helpline on:
Australia 1800 239 766
New Zealand 080 0 397 667
Remember: Always disconnect plug from mains before inspecting for problems.

• If your vacuum cleaner will not operate, first check: mains socket has electricity
supply and the plug is properly inserted into the socket.

• Sucking up certain items such as stockings, clippings of cloth, sizeable pieces of
paper etc may block the hose or ducts. Should a blockage occur, first disconnect
the vacuum cleaner from the electricity supply and refer to the ‘blockage’ section
in the Dyson Operating Manual.

• Never pick up hot cinders or lit cigarette ends.

• Do not at tempt to pick up water with your Dyson vacuum cleaner. It has not

been designed as a wet pick-up cleaner.
If you are s till experiencing problems with your Dyson vacuum cleaner, please
call the D yson Cus tomer Care Helpline on:
Australia 1800 239 766
New Zealand 080 0 397 667

REGISTERING YOUR GUARANTEE

To help us ensure you receive prompt and efficient ser vice, please register as a
Dyson owner. There are three ways to do this:

• Online at (Australia only) w ww.dyson.com.au/register

• By calling the Dyson Customer Care Helpline.

• By completing and returning the enclosed form to us by mail.

This will confirm ownership of your Dyson vacuum cleaner in the event of an
insurance loss, and enable us to contact you if necessary.

DYSON CUSTOMER CARE

If you have a query about your D yson vacuum cleaner call the Dyson Customer
Care Helpline quoting the serial number, or contact us via the Dyson website.
The serial number can be found behind the clear bin.
Most queries can be solved over the phone by one of our Dyson Customer Care
Helpline staf f.
If your Dyson vacuum cleaner needs a service, call the Dyson Customer Care
Helpline so we can discuss the available options.
If your vacuum cleaner is under guarantee and the repair is covere d, it will be
repaire d at no cost.

DYSON CUSTOMER CARE DETAILS

Any queries – just call the Dyson Customer Care Helpline
AU: 1800 239 766 (Mon-Fri 8:0 0am to 6:0 0pm EST,
Sat-Sun 8:30am to 4:00pm EST) www.dyson.com.au
NZ: 0800 397 667 (Mon-Fri 8:30am to 5:00pm) www.dy son.co.nz

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1

3

8

ABOUT YOUR PRIVACY

Dyson may use this information for future marketing and research purposes
(including sending commercial electronic messages) and may disclose it to
third par ties for the purposes of providing the services you have re quested or
to our business par tners or professional advisers. If you wish to access your
personal information or see our full privacy policy, please contac t us at
[e-mail]

DISPOSAL INFORMATION

Dyson products are made from high grade recyclable materials. Please dispose
of this product responsibly and recycle where possible.

When your Dyson vacuum cleaner reaches the end of its life, we are responsible
for it’s safe disposal. You can send your old Dyson vacuum cle aner back to us
(at our cos t) and we will organise for it to be rec ycled.*
*Please note that not all par ts are recyclable. Recycling of par ts is subject to the
capabilities of 3rd p arty suppliers. Available in Australia only.
Simply:

1. Box up your old Dyson vacuum cleaner

2. Take your package to your local post office and send to the address below:
Dyson We Recycle
Reply Paid 83215
Dyson Service Centre
Unit 6 & 7, 7-11 Parraweena Rd
Taren Point, NSW 2229.

PRODUCT INFORMATION

Produc t weight 11.39kg.
Please note: Small details may vary from those shown.

9

IMPORTANT!

WASH FILTER

Wash filter with cold water at least every 3 months.

3

months

Dyson Customer Care

If you have a qu estion a bout you r Dyson vacuum cl eaner, call
the Dy son Cus tomer Ca re Helpline with y our seri al number and
details of wher e and whe n you bou ght the vacuum cleaner, or
contac t us via the Dyson websi te. The serial nu mber can be foun d
on the main bod y of the v acuum cle aner be hind the clear bin .

AU Dyson Customer Care

[e-mail]
1800 239 766

Dyson A pplianc es (Aust) Pty Ltd.,
PO Box 28 35, Taren Point, NSW 2229
Austr alia

ww w.dyson.com .au

NZ Dyson Customer Care

[e-mail]
0800 397 667

Avery R obinson Lt d.,
Unit F, 151D Marua Road,
Ellers lie, Auckla nd, 1051
New Zealand

ww w.dyson.co.n z

JN. 35876 PN.14475 -09- 02 04. 08.10

www.dyson.com

QUESTIONNAIRE

Please take a few moments to answer our questions.
They will help us develop new products for the future.

1 This vacuum cleaner is…

My first vacuum cleaner
A replacement vacuum cleaner
An additional vacuum cleaner

2 Which brand of cleaner are you replacing or adding to?

Dyson Elec trolux
Hoover LG
Miele Nilfisk
Vax Wertheim
Volta Other, please specify

3 Why did you choose to buy a Dyson vacuum cleaner?

(Please rank in order, 1-5. 1 being the most important).

Dyson reputation
Good for pet hair pick-up
No loss of suction
Previous experience of Dyson
HEPA filter/benefit for asthma and allergy sufferers
Features
Price/special offer
Wanted a bagless cleaner
Compact and easy to store
Store staf f recommendation
Picks up more dust than others
Latest model/technology
Reliability/qualit y
Friend/family recommendation
Other

4 Where did you first hear about Dyson?

From friends and family
Saw it on the internet
From TV/a magazine advert
Saw it in a store catalogue
Saw it in a store
Recommended by salesperson

6 Do you own other Dyson products?

Handheld Fan

No

7 What is your average household income?

Less than $45,000
Bet ween $45,000 – $74,999
Bet ween $75,000 – $100,000
Over $100,000

8 Do you have any household pets?

Dog Cat
No Other

9 Does anyone in your household suffer from any of the following?

Asthma Allergies
No

10 To which age group do you belong?

16 – 24 25 – 34
35 – 44 45 – 54
55 – 64 65+

11 Would you recommend a Dyson vacuum cleaner to your family

and friends?

Yes No

12 Do you have children?

Pre-school Aged 5-17 years
Aged +17 years Children no longer at home
Pregnant No children

5 Where did you look for additional information?

Visit brand website
Look at online reviews and forums
Talk to retail staff
Pick up retail catalogue
Didn’t do any additional research

THANK YOU FOR YOUR TIME

13 Which best describes your house?

(Tick one from each column).

Own house Up to 2 beds
Rented house 3-4 beds
Own apartment/villa More than 4 beds
Rented apartment/villa
Share accommodation
Live with parents

GUARANTEE FORM

2 year guarantee – plus option to extend to 5 years.

Section 1: Dyson 2 year guarantee

Please complete Section 1 to register as a Dyson machine owner, and return it in the envelope provided. Alternatively, register online (Australia only).

Serial number

Date of purchase

Store of purchase

Did you purchase an extended warranty from the retailer?

If yes, for what additional period?

Title

Address

email Contact number

Privac y Act

Dyson may use this information for future marketing and research purposes (including sending commercial electronic messages) and may disclose
it to third parties for the purposes of providing the services you have requested or to our business partners or professional advisers. If you wish to
access your personal information or see our full privac y policy, please contact us at [e-mail]

If you do not wish to receive marketing information by these methods from Dyson please tick this box.

/ /

First name Surname

Countr y of purchase AU NZ

Yes No

1 year

2 years 3 years

Postcode

REGISTER ONLINE

Visit our website to register
your full parts and labour
2 year guarantee.

www.dyson.com.au/register

REGISTER BY MAIL

Complete and return
the form to Dyson in the
envelope supplied.

REGISTER BY PHONE

Call our dedicated Helpline

AU 1800 239 766 NZ 0800 397 667

Section 2: Dyson 2+3 year guarantee

Increase your cover to 5 years when you purchase an extended guarantee from Dyson (Australia only). This option is just AU$75.00. Dyson is committed
to providing the best Aftersales Service, which is why we offer the option to extend your 2 year guarantee to 5 years. The Dyson extended guarantee
is underwritten by Dyson Appliances (Aust) Pty Ltd. To purchase, just complete the fields below. Send both sections to us, together with your cheque/money
order or credit card details, within 2 years of your vacuum cleaner purchase. Offer to purchase the extended guarantee is only available within 2 years of

customers purchasing their vacuum cleaner. Offer not available to customers who have purchased an extended warranty from a retailer.

Cheque/money order made payable to: Dyson Appliances.

Credit card Mastercard Visa

Card Number

Declaration

I hereby apply for the Dyson vacuum cleaner extended guarantee in accordance with the terms and conditions of your plan. I confirm the vacuum
cleaner is in good working order and used for domestic puposes only and declare that the details on this proposal are true and complete to the best of
my knowledge and belief.

Signature Date

Expiry Date M/M Y/Y

/ /

WARNING Any false statement may
render this plan invalid