Owner’s manual
Please read this guide carefully
before using your DC14.
18690_DC14_US_OPS_MAN 8/23/07 9:53 AM Page 1
Important safety instructions
Dyson Helpline contact us at
1-866-693-9766
2
Polarization instructions
To reduce the risk of electric shock, this appliance has a polarized plug (one
blade is wider than the other). This plug will fit in a polarized outlet only one
way. If the plug does not fit fully in the outlet, reverse the plug. If it still does not
fit, contact a qualified electrician to install the proper outlet. Do not change the
plug in any way.
SAVE THESE INSTRUCTIONS
THIS APPLIANCE IS INTENDED FOR HOUSEHOLD USE ONLY
IMPORTANT SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USING THIS VACUUM CLEANER
When using an electrical appliance, basic precautions should always be
followed, including the following:
WARNING
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, OR INJURY
:
1 Do not leave appliance when plugged in. Unplug from electrical outlet
when not in use and before servicing.
2 Do not use outdoors or on wet surfaces or to vacuum water or other liquids
– electric shock and personal injury could occur.
3 Do not allow to be used as a toy. Close attention is necessary when used
by or near children.
4 Do not allow use by anyone unable to operate the vacuum properly.
5 Use only as described in this manual. Use only with Dyson-recommended
attachments, accessories, and replacement parts.
6 Check to ensure your electricity supply to that shown on the rating plate,
which can be found on the base of the machine between the wheels.
The machine must only be used as rated.
7 If the machine is not functioning properly, has been dropped, damaged,
left outdoors, or immersed in liquid, contact the Dyson Helpline at
1-866-693-9766.
8 Do not use with a damaged cord or plug. Do not pull or carry by the
cord; do not use the cord as a handle; do not close a door on the cord
or pull the cord around sharp edges or corners. Do not run the
machine over the cord. Keep the cord away from heated surfaces and
open flames.
9 Do not unplug by pulling on the cord. To unplug, grasp the plug, not
the cord.
10 Do not handle the plug or machine with wet hands.
11 Do not use the machine without the Clear bin
TM
and the filters in place.
12 Do not put any objects into openings in the machine. Do not use with
any opening blocked; keep free of dust, lint, hair, and anything that
may reduce air flow.
13 Keep hair, loose clothing, fingers, and all parts of body away from
openings in the machine and moving parts, such as the brushbar.
14 Do not use the machine to pick up sharp hard objects, small toys, pins,
paper clips, etc., because they may damage the machine.
15 The use of an extension cord is not recommended.
16 Store the machine indoors. Put the machine away after use with the
cord wrapped safely to prevent tripping accidents.
17 Turn off all controls before unplugging.
18 Take extra care when cleaning on stairs; always work with the machine
at the bottom of the stairs. Keep vacuum on the floor. Do not put the
machine on chairs, tables, etc.
19 Do not pick up anything that is burning or smoking, such as cigarettes,
matches, or hot ashes.
20 Do not use to pick up flammable or combustible liquids, such as
gasoline, or use in areas where they may be present.
21 When vacuuming, certain carpets may generate small static charges in
the Clear bin or wand. These are not associated with the electricity
supply. To minimize any effect from this, do not put your hand or insert
any object into the Clear bin unless you have first emptied it and rinsed
it out with cold water.
22 Do not carry out any maintenance or repair work other than that shown
in this manual or advised by the Dyson Helpline.
23 Consult your flooring manufacturer’s recommended instructions before
vacuuming and caring for your flooring, rugs, and carpets. Some
carpets will fuzz if a rotating brushbar is used when vacuuming.
If this happens, we recommend vacuuming in bare floors mode and
consulting with your flooring manufacturer.
18690_DC14_US_OPS_MAN 8/23/07 9:53 AM Page 2
3
Contents
www.dyson.com
Owner’s manual
Please read this guide
carefully before using
your DC14.
Important safety instructions Page 2
Box contents 4
Assembling 5
Using your DC14 6
Washing your filter 7
Using your DC14 tools 8
Emptying the Clear bin
TM
9
Cleaning the Clear bin
TM
10
Clearing blockages 11
Brushbar maintenance 12
Optional accessory use and maintenance 13
Troubleshooting tips 15
Limited warranty and customer care 16
18690_DC14_US_OPS_MAN 8/23/07 9:53 AM Page 3
Dyson Helpline contact us on
1-866-693-9766
4
Box contents
CAUTION
•Please see the back of
the manual for usage
and maintenance
instructions for
accessories included with
some vacuums.
•If you have any questions,
please call the Dyson
Helpline at 1-866-6939766 or log on to
www.dyson.com
Additional accessories
may be included with
some models.
Stair tool Brush tool Crevice tool
Wand release button
On/off switch
Cyclone release button
and Bin emptying button
Airway inspection valve
Valve release buttons
Soleplate
Shroud
Wand cap
Upper cord hook
Hose release button
Brushbar housing
Wand
Brushbar on/off
Hose button
Carry handle
Motor protection valve
Washable lifetime filter
release catch
Hose
Lower cord hook
U-bend release button
U-bend
Wand
Upper cord hook
Box contents
18690_DC14_US_OPS_MAN 8/23/07 9:53 AM Page 4
A
B
5
Assembling
A Slide hose into guides at
back of machine and click
into place.
B Slide wand straight down
in to hose until it clicks
into place. Ensure hose
does not bend.
Click wand handle into top
of machine.
Click tools into place.
Wind cord counter-clockwise
around cord hooks and
secure with clip.
tip
To quickly release cord,
rotate upper cord hook
downward. Rotate cord
hook back up before
re-winding cord.
Assembling
CAUTION
•Ensure the wand cap
cover is closed.
•Ensure hose is straight
when inserting wand
into hose.
Use the carry handle to lift
the machine.
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18690_DC14_US_OPS_MAN 8/23/07 9:53 AM Page 5
Using your DC14
6
Tools
A Push back wand cap.
B Pull wand from inside
wand handle until it clicks
into place.
Using your DC14
WARNING
•The machine is intended
for domestic use only.
•Fine dust such as plaster
dust or flour should only
be vacuumed in very
small amounts.
CAUTION
•Do not press the
cyclone release button
while carrying the
machine, or it could
fall and cause injury.
•Ensure the cyclone pack
is secured to the machine.
•Do not shake the
machine while carrying,
or it could fall and
cause injury.
•Keep hair and loose
fabrics away from wand
cap when machine is on.
•Use machine in bare
floors mode for bare or
delicate flooring, rugs,
and carpets.
•Ensure the machine
is in an upright
position before
adjusting the setting.
After plugging machine into
electric outlet, press on/off
button A, push cleaner head
down with foot and pull
handle towards you.
A
B
C
A
A
B
Brush control system
A Bare floors: Use this setting
to stop brushbar from turning
when vacuuming bare
or delicate flooring, rugs,
and carpets.
B Carpets: Use this setting so
brushbar turns when vacuuming
non-delicate surfaces.
tip
The brushbar will not turn until
you tilt the handle backwards
to begin vacuuming.
Dyson Helpline contact us at
1-866-693-9766
D
Consult your flooring manufacturer’s recommended instructions before vacuuming and caring
for your flooring, rugs, and carpets. Some carpets will fuzz if a rotating brushbar is used when
vacuuming. If this happens, we recommend vacuuming in bare floors mode and consulting
with your flooring manufacturer.
C Press button to release
hose and wand handle from
machine.
D To push wand back inside
hose, ensure hose is straight.
Press the same wand release
button and push wand back
inside wand handle
.
18690_DC14_US_OPS_MAN 8/23/07 9:53 AM Page 6
Press cyclone release button
A to release cyclone pack.
•
The filter may require more
frequent washing based on
individual vacuuming habits.
Check regularly.
Accessing the filter
Lift washable lifetime
filter release catch B
and remove filter.
Washing the filter
• Wash filter and case in
cold water only.
• Only wash blue foam
and yellow case.
• Wash filter and case
until water runs clear.
CAUTION
•Check your washable
filter regularly and
wash at least every
6 months according to
instructions to maintain
performance.
•Turn power off and
unplug before washing
the filter. Failure to do so
could result in electric
shock or personal injury.
•Do not use detergent to
clean filter.
•Do not put the filter in
the dishwasher, washing
machine, clothes dryer,
microwave, or near an
open flame.
Air dry for at least 12 hours.
Ensure filter and case are
completely dry before
refitting onto the machine.
Washing your filter
B
A
7
Washing your filter
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18690_DC14_US_OPS_MAN 8/23/07 9:53 AM Page 7
A Tools can be fitted directly
to the end of the wand
for cleaning hard to
reach places.
B To fit tools directly to hose,
first extend the wand.
Then press hose release
buttons to remove wand
handle from the hose.
C The tools can also be
fitted directly to the end
of the hose.
For your safety, when the
hose is fully extended,
grasp firmly by the hose,
not the tool.
Using your DC14 tools
Always work with the
machine at the bottom
of the stairs.
CAUTION
•Powerful suction can
cause the hose to ‘pull
back’ in use – please
take care when using
the hose.
•To avoid personal injury
and to prevent the
machine from falling
when cleaning stairs,
always place it at the
bottom of the stairs.
•Do not use your
vacuum cleaner
outdoors or on wet
surfaces. Vacuum may
be used inside a garage
only when used with the
Model 08909 Dyson
Car Cleaning Kit
accessories. If used in a
garage, care should be
taken to wipe the
soleplate and wheels
with a dry cloth after
vacuuming to clean off
any sand, dirt, or
pebbles that could
damage delicate floors.
A
C
B
Using your DC14 tools
8
Dyson Helpline contact us at
1-866-693-9766
18690_DC14_US_OPS_MAN 8/23/07 9:53 AM Page 8
Empty the Clear bin as soon
as the MAX mark is reached.
Press cyclone release
button to release cyclone
from machine.
Option A
Push the red bin emptying
button as shown to release
the bin base and empty
directly into trash.
Option B
Emptying into a bag is
recommended for allergy
sufferers. Place bin in
bag and push red bin
emptying button.
Emptying the Clear bin
TM
Let the dust settle and
close bin base securely
before removing from bag
and refitting cyclone and
bin on machine.
CAUTION
•Turn power off and
unplug before emptying
the bin. Failure to do so
could result in electric
shock or personal injury.
•Do not use the machine
without the Clear bin
in place.
The British Allergy Foundation is a UK national charity
with the aim of improving awareness, prevention, and
treatment of allergies.
The British Allergy Foundation Seal of Approval is a UK
registered trademark.
9
Emptying the Clear bin
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18690_DC14_US_OPS_MAN 8/23/07 9:53 AM Page 9
Cleaning the Clear bin
10
Dyson Helpline contact us at
1-866-693-9766
Clean shroud with
a cloth or small brush
to remove lint.
Cleaning the Clear bin™
Clean Clear bin with a cloth
or small brush.
Cleaning the Clear bin
TM
Cleaning the shroud
(if necessary)
Ensure the bin has been
emptied and bin base
is open.
Press catch A to release
Clear bin.
Reassembling the
Clear bin™
A Hold the carry handle and
place the cyclone into the
Clear bin.
B Line up the front and rear
guides and push down to
click into place. Ensure the
Clear bin is secure before
replacing on the machine.
A
B
A
CAUTION
•Do not use detergents,
polishes, or air fresheners
to clean the Clear bin.
•Do not immerse the
cyclone in water.
•Ensure the bin is
completely dry
before refitting.
18690_DC14_US_OPS_MAN 8/23/07 9:53 AM Page 10
11
Clearing blockages
B
A
C
D
Check tools are clear
of blockages.
Wand and hose
A Remove wand by pressing
hose release buttons and
sliding hose off wand.
Check inside wand and
hose for blockages.
B Press lower hose release
button at front of machine
and slide hose out from
the rear, holding lower
cord hook.
U-bend inspection
C Tilt machine forward, slide
out U-bend, and check
inside for blockages.
Airway inspection
D Squeeze valve release
buttons and check inside
for blockages.
CAUTION
• Turn power off and unplug
before checking for
blockages. Failure to do so
could result in electric
shock or personal injury.
•If any part of your machine
becomes blocked, it may
overheat and then
automatically shut off.
Unplug machine and leave
to cool down for at least
60 minutes.
•Please note: Clearing
blockages is not covered
by your machine’s
limited warranty.
•Beware of sharp objects
when clearing blockages.
•Refit all parts of the
machine before using it.
•If you hear a loud
‘racheting’ noise it
means the brushbar
is obstructed.
•The ‘ratcheting’ noise
may also occur if your
carpet or area rug is not
adequately attached to
the floor. If this happens,
you should vacuum in
bare floors mode.
Clearing blockages
DC14 wand
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18690_DC14_US_OPS_MAN 8/23/07 9:53 AM Page 11
12
Brushbar maintenance
Brushbar maintenance
CAUTION
•Turn power off, unplug
machine, and allow
machine to cool for 60
minutes before brushbar
maintenance. Failure to
do so could result in
electric shock or
personal injury.
•Ensure soleplate is
in correct position
before use.
•Make sure all parts
have been replaced
securely before using
your machine.
Lay the vacuum on its front.
1 Undo soleplate fasteners
using a coin and
remove soleplate.
2 Remove lint and hair
from brushbar.
Dyson Helpline contact us at
1-866-693-9766
3 Rest the three tabs on inside
of bumper strip and secure
soleplate back into position.
When replacing the
soleplate, it must be fitted
securely with the bottom of
the cleaner head to achieve
optimal performance. Check
the alignment of the soleplate
with the front edge of the
cleaner head.
2
1
3
18690_DC14_US_OPS_MAN 8/23/07 9:53 AM Page 12
13
Optional accessory
use and maintenance
Optional accessory
use and maintenance
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CAUTION
Do not use your vacuum
cleaner outdoors or on wet
surfaces. Vacuum may be
used inside a garage only
when used with the Model
08909 Dyson Car
Cleaning Kit accessories.
If used in a garage, care
should be taken to wipe the
soleplate and wheels with
a dry cloth after vacuuming
to clean off any sand, dirt,
or pebbles that could
damage delicate floors.
Colors may vary.
B
Carpet – Press rear pedal
A
Attach low reach floor tool
to wand and recline handle
C
Bare floors – Press front pedal
Low reach floor tool
For easier cleaning under
low furniture
A
B
D
C
Mini turbine head
Advanced turbine head
removes dirt from upholstery,
stairs, and the car
B
A
C
B
Remove and clean brushbars
A
Remove soleplate
D
Replace soleplate
C
Replace brushbars
A
Push in to stop brushbar
from spinning
B
Adapter release button
not used on all models
Mini turbine head
maintenance
A
B
18690_DC14_US_OPS_MAN 8/23/07 9:53 AM Page 13
14
Optional accessory
use and maintenance
Dyson Helpline contact us at
1-866-693-9766
Optional accessory
use and maintenance
A
Sprinkle Zorb onto carpet
B
Ensure machine is
turned off
D
Wait 30 minutes
E
Vacuum the carpet
C
Work into carpet pile
Use Zorb for carpet cleaning
Zorb carpet powder
Flexi crevice tool
Extends and flexes to clean
awkward gaps and spaces
A
Extend and flex
B
Use with or without brush
A
B
A
B
E
D
C
Wait 30 minutes
18690_DC14_US_OPS_MAN 8/23/07 9:53 AM Page 14
15
Troubleshooting your Dyson
www.dyson.com
Troubleshooting
your Dyson
Refer to page 4 for an
illustration of your DC14.
If this does not help with
your problem, please
call the Dyson Helpline
at 1-866-693-9766.
The Helpline is open
7 days a week to
answer your questions.
Problem Potential solution
Less than normal or no pickup • If vacuuming non-delicate carpeting, ensure brush control is set on carpets mode.
from cleaner head or Note: brushbar will only spin when the handle is reclined.
Machine turns off in use • Remove and check washable filter to see if it is clean (filter should be blue in
color). Wash filter if necessary as shown on page 7.
• If you removed the soleplate, it must be refitted flush with the cleaner head. If it is
not, refit soleplate as shown on page 12 and re-check performance.
• Be sure the filter housing, U-bend, and airway inspection valve are snapped in
securely and confirm there are no blockages.
Less than normal or no suction • Confirm the U-bend is in place and that there are no blockages.
from wand or hose
• Remove the wand and check for blockages.
• Confirm the hose has no blockages or holes by stretching it out.
• Be sure the filter housing and airway inspection valve are snapped in securely and
confirm there are no blockages.
• Remove and check washable filter to see if it is clean (filter should be blue in
color). Wash filter if necessary as shown on page 7.
Brushbar not spinning • Ensure brush control is set on carpets mode. Note: brushbar will only spin when
the handle is reclined.
Loud ‘ratcheting’ noise coming from • Ratcheting may indicate there is an obstruction in the brushbar and is meant to
cleaner head when vacuuming protect the belt in the machine. Note: the ratcheting may also occur if your carpet
is not adequately attached to the floor or if your rug has loose tassels. (This noise
does not hurt the machine.)
• Check to see if there is an obstruction in the brushbar as shown on page 12.
• Note: when refitting the soleplate it must be fitted securely. Affix as shown on page
12. If there is no obstruction, you may want to set brush control to
bare floors mode.
Unit will not stand upright • Stand behind the vacuum holding the handle at a 45 degree angle.
• Locate and remove the airway inspection valve and take note of the square
plastic molding where the airway inspection valve plugs into. (It should slide
up and down.)
• Snap that square plastic piece up toward the ceiling.
• After it snaps into place, the unit will stand upright.
18690_DC14_US_OPS_MAN 8/23/07 9:53 AM Page 15
Thank you for choosing to buy a Dyson.
If you have a question about your Dyson vacuum cleaner, call the Dyson Helpline at 1-866-693-9766 with your serial
number and details of where and when you bought the cleaner. Your serial number can be found on the rating plate,
which is on the base of your machine between the wheels. Most questions can be solved over the phone by one of our
Helpline staff. If your machine needs service, call the Dyson Helpline. We will discuss with you the options available for
service. If your machine is under warranty and it is a covered repair, your machine will be repaired at no cost. To reach
the Dyson Helpline call at 1-866-693-9766 toll free, or visit Dyson online at www.dyson.com
To help us ensure you receive prompt and efficient service, please register your purchase with us. There are two ways to do this:
• by completing and returning the enclosed form to us by mail.
• online at www.dyson.com
This will confirm ownership of your Dyson in the event of an insurance loss and enable us to contact you if necessary. If you have any questions about
your Dyson, please call our Helpline at 1-866-693-9766, 7 days a week, or log on to our website at www.dyson.com
What is covered
Your Dyson vacuum cleaner is warranted against original defects in material and workmanship for a period of five years from the date of purchase,
when used for private household purposes in accordance with the Dyson Owner’s Manual. This warranty provides, at no extra cost to you, all labor
and parts necessary to ensure your vacuum cleaner is in proper operating condition during the warranty period. This warranty is subject to the
following terms:
What is not covered
Dyson, Inc. shall not be liable for costs incurred as a result of:
• Machines purchased from an unauthorized dealer.
• Clearing blockages from your machine.
• Use of parts not in accordance with the Owner’s Manual.
• Careless operation or handling, misuse, and/or lack of maintenance or use not in accordance with the Owner’s Manual.
• External sources such as weather.
• Repairs or alterations carried out by unauthorized parties or agents.
• Use of the vacuum cleaner other than for normal domestic household purposes within the United States, e.g., for commercial or rental purposes.
• Use of parts and accessories other than those produced or recommended by Dyson, Inc.
Warranty Service
• Please fill out and return the Product Registration Form, or register on line at www.dyson.com
• Before service can take place, the terms of the warranty require that you contact the Dyson Helpline with your model name/number, serial number,
and date and place of purchase. Please keep your purchase receipt in a safe place to ensure you have this information. The serial number is found
on the vacuum cleaner’s rating plate, which is on the base of your machine between the wheels.
• All work will be carried out by Dyson, Inc. or its authorized agents.
• Any replaced defective parts will become the property of Dyson, Inc.
• Service under this warranty will not extend the period of this warranty.
• If your machine is not functioning properly, please call the Dyson Helpline at 1-866-693-9766. Most issues can be rectified over the telephone by our
trained customer care staff. If this is not possible Dyson, Inc. will arrange for your vacuum cleaner to be repaired and returned in full working order at
no extra cost to yourself.
Dyson customer care
Limited 5 year
household warranty
Terms and Conditions of the
Dyson 5 year limited warranty
DYSON LIMITED MALMESBURY SN16 ORP ENGLAND UK
230-240V 50Hz
1200 W
FOR PATENT INFORMATION SEE OPERATING MANUAL 02422-01-04
DC14
Your serial number can be
found on the rating plate,
which is on the base of your
machine between the wheels.
Note your serial number for
future reference:
Limited warranty and customer care
16
Dyson Helpline contact us at
1-866-693-9766
18690_DC14_US_OPS_MAN 8/23/07 9:53 AM Page 16
17
Limited warranty and customer care
www.dyson.com
Warranty Limitations and Exclusions
• Any implied warranties relating to your vacuum cleaner, including but not limited to warranty of merchantability or warranty of fitness for a particular
purpose, are limited to the duration of this warranty. This limitation is not allowed by some states and so this limitation may not apply to you.
• Your remedy for breach of this warranty is limited to the warranty service described above. Dyson, Inc. will not be liable for any consequential
damages or incidental damages you may incur in connection with your purchase and use of your vacuum cleaner. This limitation is not allowed by
some states and so this limitation may not apply to you.
• This warranty gives you specific legal rights. You may also have other rights which vary by state.
• This warranty is not transferable.
Terms and Conditions (continued)
Do not pull
on the cord.
Do not place
on stairs
above you.
Do not put
your hands
near the
brushbar
when in use.
Do not use
near open
flame.
Do not leave
vacuum near
heat sources.
Do not pick
up water
or liquids.
Do not run
over the cord.
Do not pick
up burning
objects.
This product is protected by the following intellectual property rights:
Patent/Patent Application numbers: US 2004/0128789, JP 2004-537336, EP1361812, GB2393383, AU 2003269161, CA 2,497,762, EP1542574,
JP 2004-539183, US 10/528,804, W02004/028329, AU 2003269349, EP 1542576, JP 2004-539173, AU744408, EP1119282, JP 2002-527132,
US6,519,807, AU2002231965, EP1361813, JP2002-567126, US 2004-0068829, AU744362, EP1121043, JP 2002-527131, US6,572,078, AU757043,
EP1052923, JP 2001-525208, US6,691,849, GB0326102.1, AU2002226556, EP1370172, JP 2004-528876, US2004-0074213, AU2002225207,
EP1361814, JP 2004-520137, AU2001240894, EP1268076, GB2360719, JP2003-528704, US 6,835,222, AU2002225232, EP1361815, GB2372435,
JP 2004-520139, US2004-068827, GB2372436, AU637 272, EP0636338, JP 1948 863, US5,078,761
Registered Design/Application numbers: AU154578, EP 000090865-0001 GB3012888, JP 1213916, US29/193,623, GB3015739
Please note: Small details may vary from those shown.
18690_DC14_US_OPS_MAN 8/23/07 9:53 AM Page 17
www.dyson.com
JN.18690 PN.08447-08-02 22/08/07
18690_DC14_US_OPS_MAN 8/23/07 9:53 AM Page 18
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