Owner’s manual
Please read this guide carefully
before using your DC11.
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Important safety instructions
Dyson Helpline contact us on
1-866-693-9766
2
IMPORTANT SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USING THIS VACUUM CLEANER
When using an electrical appliance, basic precautions should always be
followed, including the following:
WARNING
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR INJURY
:
1 Do not leave plugged in. Unplug from electrical outlet when not in use
and before servicing.
2 Do not use outdoors or on wet surfaces or to vacuum water or other liquids
– electric shock and personal injury could occur.
3 Do not allow to be used as a toy. Close attention is necessary when used
by or near children.
4 You are responsible for making sure that your vacuum cleaner is not
used by anyone unable to operate it properly.
5 Use only as described in this manual. Use only with Dyson recommended
or approved attachments and accessories.
6 Check to ensure your electricity supply corresponds to that shown on the
rating plate, which can be found on the base of the machine between
the wheels. The machine must only be used as rated.
7 Do not use with a damaged cord or plug. If the machine is not functioning
properly, has been dropped, damaged, left outdoors, or immersed in
liquid, contact the Dyson Helpline on 1-866-693-9766.
8 Do not pull or carry by the cord, do not use the cord as a handle, do
not close a door on the cord or pull the cord around sharp edges or
corners. Do not run the machine over the cord. Keep the cord away
from heated surfaces and open flames.
9 Do not unplug by pulling on the cord. To unplug, grasp the plug, not
the cord.
10 Hold plug when rewinding onto cord reel. Do not allow plug to whip
when rewinding.
11 Do not handle the plug or machine with wet hands.
12 Do not use the machine without the clear bin
TM
and the filters in place.
13 Do not put any objects into openings in the machine. Do not use with
any opening blocked; keep free of dust, lint, hair and anything that
may reduce air flow.
14 Keep hair, loose clothing, fingers, and all parts of body away from
openings in the machine and moving parts such as the brushbar.
15 Do not use the machine to pick up sharp hard objects, small toys, pins,
paper clips etc. They may damage the machine.
16 The use of an extension cord is not recommended.
17 Store the machine indoors. Put the machine away after use to prevent
tripping accidents, with the cord coiled safely.
18 Turn off all controls before unplugging.
19 Take extra care when cleaning on stairs; always work with the machine
at the bottom of the stairs. Do not put on chairs, tables etc, keep on
the floor.
20 Do not pick up anything that is burning or smoking, such as cigarettes,
matches, or hot ashes.
21 Do not use to pick up flammable or combustible liquids, such as
gasoline, or use in areas where they may be present.
22 When vacuuming, certain carpets may generate small static charges in
the clear bin
TM
or wand. These are not associated with the electricity
supply. To minimize any effect from this, do not put your hand or insert
any object into the clear binTMunless you have first emptied it and rinsed
it out with cold water.
23 Use only identical replacement parts.
24 Do not carry out any maintenance or repair work other than that shown
in this manual or advised by the Helpline.
SAVE THESE INSTRUCTIONS
THIS APPLIANCE IS INTENDED FOR HOUSEHOLD USE ONLY
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This machine was inspected and
packaged carefully before being
shipped from the factory.
If you need assistance to assemble
or operate it, please call the Dyson
Helpline on 1-866-693-9766.
Clip the floor tool into the wand.
Press catch 1 to release wand and
extend it fully until the wand cuffs click.
Clip the hose into the wand. 1 Align the cuff and pins. 2 Clip
the hose into the machine.
Click the tools onto the machine.
Assembling your DC11
Assembling your DC11
1
1
2
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Storing your DC11
Dyson Helpline contact us on
1-866-693-9766
4
Remove the floor tool from the
wand. Compact the wand.
To attach the wand to the machine,
clip catch 1 between bins then press
catch 2 to click it into place.
Loop the hose around the machine.
Clip the hose into sides 3 and 4.
Slide the floor tool into the parking
yoke. Please do not park the wand
in an upright position, as it’s not
designed for this.
Storing your DC11
2 3 4
1
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WARNING
• To reduce the risk of electric shock
and personal injury, this appliance
has a polarized plug (one blade
wider than the other). This plug
will fit in a polarized outlet only
one way. If the plug does not fit
fully in the outlet, reverse the plug.
If it still does not fit, contact a
qualified electrician to install the
proper outlet. Do not force the
plug into the outlet. Do not alter
the plug in any way.
CAUTION
• Keep hair, loose clothing, fingers,
and all parts of the body away
from openings and moving parts.
Please note:
• The machine is intended for
domestic use only.
• Fine dust such as plaster dust or
flour should only be vacuumed
in small amounts.
Extend the cable fully up to the red
tape. Press the on/off button to start
or stop the machine.
To adjust the wand length, press
catch 1 to slide the handle in or out.
Extend wand fully before use.
The floor tools fit into the end of the
wand, the wand handle or the hose.
Empty the clear bins
TM
as soon as
either one reaches the max mark
(see page 9).
Using your DC11
Using your DC11
1
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Using your DC11
Dyson Helpline contact us on
1-866-693-9766
6
The tools clean upholstery, curtains
and stairs.
The tools fit the wand, wand handle and hose. Hold the cable rewind button down
to rewind the cable.
CAUTION
• Hold plug when rewinding onto
cord reel. Do not allow plug to
whip when rewinding.
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7
Clean air turbine head
When you start the machine the
Turbine head is already in carpet
mode.
For bare floors, press in the button
to turn the brushbar off. To return
to carpet mode, pull out the button
or turn the machine off.
Optional Bare floor tool
Cleans bare floors gently.
Optional Mini turbine head
Cleans hair from confined spaces
such as the car.
1 Attach the enclosed adapter to
the Mini turbine head.
2 Attach the complete tool to the
end of the wand.
Using your tools
Using your tools
clean air turbine head bare floor tool mini turbine head
1 2
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Carrying your DC11
Dyson Helpline contact us on
1-866-693-9766
8
Crevice tool
Reaches into nooks and crannies.
For loose fabrics pull the trigger
and hold it to reduce suction.
For your safety do not press the
cyclone release catch when carrying
your machine.
CAUTION
• Do not shake the machine when
carrying.
• Ensure the cyclone pack and
wand handle are firmly secured
to the base.
• Ensure the hose has clicked into
place on both sides.
Carrying your DC11
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9
CAUTION
• Disconnect the machine from
the electrical outlet before
emptying the bin. Failure to do
so could result in electric shock
or personal injury.
• Do not use the machine without
the clear binsTMin place.
Empty the clear bins
TM
as soon as
either one reaches the max mark.
Press the red catch 1 to release the
cyclone pack.
Press catch 2 to empty the bins.
Close the bin base securely.
To re-assemble the bin bases,
squeeze the hinges at the back.
Replace the cyclone pack firmly
onto the machine.
Emptying your DC11
Emptying your DC11
2
1
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Emptying your DC11
Dyson Helpline contact us on
1-866-693-9766
10
Press catch 3 to remove the bins.
CAUTION
• Do not rinse the cyclones in
water. Brush the fine dust off
the shroud.
Bins must be completely dry before
refitting them.
CAUTION
• Do not use detergents, polishes
or freshening products.
• Do not immerse any other part
of the machine in water.
Recommended for allergy sufferers.
3
When necessary Optional
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11
CAUTION
• Disconnect the machine from the
electrical outlet before removing
the filter. Failure to do so could
result in electric shock or
personal injury.
Wash filter at least every 6 months.
When vacuuming fine dust, the filter
may require more frequent washing.
Press catch 1 to release cyclone pack.
Lift the plastic filter case out of the
machine.
Separate the foam layer and filter
case and shake both over the
dustbin.
Wash the filter and case in cold
water only.
CAUTION
• Rinse in cold water only.
• Do not use detergent.
• Do not put in a washing
machine or dishwasher.
Cleaning the lifetime filter
Cleaning the lifetime filter
1
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Cleaning the lifetime filter
Dyson Helpline contact us on
1-866-693-9766
12
Wash the filter until the water runs
clear and squeeze it to remove
excess water.
Wash the case until the water runs
clear and tap it dry to remove
excess water.
Dry the filter and case for at least
12 hours.
CAUTION
• Do not dry in an oven or
microwave.
• Do not dry in a clothes dryer.
• Do not dry near an open flame.
The filter and case must be
completely dry before refitting.
CAUTION
• Do not use the machine without
the filter in place.
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CAUTION
• Disconnect the machine from
the electrical outlet before
starting to look for blockages.
Please note:
• Should any part of the machine
become blocked, the motor may
overheat and stop due to the
thermal cut-off being triggered.
Disconnect from the electrical
outlet and let the machine cool
down for at least 30 minutes
before clearing the blockage.
• Clearing blockages is not
covered by your machine’s
limited warranty.
Check A and B to ensure nothing
is obstructing the ducts.
CAUTION
• Don’t use sharp objects when
clearing blockages.
Check the accessory tools. Check C where the hose joins the
machine.
CAUTION
• Make sure all parts have been
replaced securely before using
your machine.
Blockages
Blockages
A
B
C
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1 Release the catches.
2 Remove the soleplate.
3 Remove the brushbar and clear
away thread and hair.
4 Check the duct for blockages.
5 To re-assemble, align the
arrows on each brushbar in the
same direction, click and fasten
the soleplate into place.
Clean air turbine head
1 Release the catches.
2 Remove the soleplate.
3 Remove the brushbar and clear
away thread and hair.
4 Check the duct for blockages.
5 To re-assemble, align the
arrows on each brushbar in the
same direction, click and fasten
the soleplate into place.
Mini turbine head
1
3
Blockages
Dyson Helpline contact us on
1-866-693-9766
14
Press catch 1 to release cyclone pack. Check whether the filter and case
need washing. Check the air inlets.
1
2
5
1
3
2
4
5
4
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1 Do not pull the cable.
2 Do not use near open flames.
3 Do not leave near heat sources.
4 Do not run over the cable.
5 Do not pick up water or liquids.
6 Do not pick up burning objects.
7 Do not put your hands near the
brushbar in use.
CAUTION
8 To avoid personal injury and to
prevent the machine from falling
when cleaning stairs, always
place it at the bottom of the stairs.
Important safety instructions
Important safety instructions
1
2
3
4
5
6
7
8
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Warranty and customer care
Dyson Helpline contact us on
1-866-693-9766
16
Your Dyson vacuum cleaner is warranted against original defects in material and workmanship for a period of two
years from date of purchase, when used only for private household purposes and in accordance with the Owner’s
Manual. This warranty provides, at no cost to you, all labor and parts to place your vacuum cleaner in proper operating
condition during the warranty period.
For further details of the warranty including limitations and exclusions, and to register your purchase, please refer to
the product registration form found in your instruction pack.
Household 2 year limited
warranty
Domestic use
If you have a question about your Dyson vacuum cleaner, call the Dyson Helpline on 1-866-693-9766 with your serial
number and details of where/when you bought the cleaner. The serial number can be found on the base of your machine
between the wheels.
Most queries can be solved over the phone by one of our Helpline staff.
If your cleaner needs service, call the Dyson Helpline we will discuss with you the options available for service. If your
machine is under warranty, your machine will be repaired at no cost to yourself. To reach the Dyson Helpline call on
1-866-693-9766, or visit Dyson online at www.dyson.com.
This product is protected by the following intellectual property rights:
Patent/Patent Application numbers:
PCT/GB02/00320; PCT/GB02/00298; PCT/GB03/003659; PCT/GB03/003658; WO 02/067742; WO 02/067753; WO 02/067752; WO 02/067746;
WO 02/067757; WO 02/067755; WO 02/067713; US 5,078,761; US 10/468,304; US 10/239,426; US 10/467,671; US 10/468,870.
Please note: Small details may vary from those shown.
Dyson customer care
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