Dyson 226420-01 User Manual

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Operating manual
Assembly
click click
Wash the filter unit
Wash the filter unit with cold water at least every month. Ensure that the filter unit is completely dry before refitting.
your Dyson 2 year guarantee today
3.5 hrs
SV 12
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Dyson customer care
Thank you for choosing to buy a Dyson appliance.
Your Dyson appliance will be covered for parts and labour (excluding replacement filters where there is no defec t) for 2 years from the date of purchase, as detailed in the terms of the Dyson guarantee in this Dyson Operating Manual. If you have a quer y about your Dyson appliance, contact us via the website. Alter natively, call the Dyson Customer Care Helpline quoting your serial number and details of where and when you bought the appliance.
Visit our website to regis ter your Dyson full par ts and labour guarante e online, and for online he lp, support videos, general tips and usef ul information about D yson.
AU: www.dyson.com.au/support
NZ: www.dyson.co.nz/support
Your serial number can be found on your rating plate which is on the base of the appliance.
IMPORTANT SAFETY INSTRUCTIONS
BEFORE USING THIS APPLIANCE READ ALL INSTRUCTIONS AND CAUTIONARY MARKINGS IN THIS MANUAL AND ON THE APPLIANCE
When using an electrical appliance, basic precautions should always be followed, including the following:
WARNING
Note your serial number for future reference.
This illustration is for example purposes only.
DYSON CUSTOME R CARE Australia Website: ww w.dyson.com.au Email: aucustomercare@dyson.com
Dyson Customer Care: 180 0 239 766 (Mon- Fri 8:00am to 6:0 0pm ES T, Sat-Sun 8:30am to 4:00pm EST ). Address: Dyson Appliances ( Aust.) P ty Limited, PO Box 2835, Taren Point, NSW 2229 Australia.
New Zealand Website: www.dyson.co.nz Email: dyson@averyrobinson.co.nz
Dyson Customer Care: 0800 397 667 (Mon-Fri 8:30am to 5:00pm). Address: Aver y Robinson Ltd., Unit 6, 99 Carbine Road, M ount Wellington, Auckland, 1060, New Zealand.
3 EASY WAYS TO REGISTER YOUR DYSON 2 YEAR GUARANTEE
REGISTER
ONLINE
Visit our website to register your Dyson full par ts and labour guarantee online. AU: www.dyson.com.au/register NZ: www.dyson.co.nz/register
REGISTER
BY MAIL
Complete and return the form to Dyson in the envelope supplied.
REGISTER
BY PHONE
Call our dedicated Helpline.
AU 1800 239 766 NZ 0800 397 667
These warnings apply to the appliance, and also where applicable, to all tools, accessories, chargers or mains adaptors.
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, OR INJU RY:
1. This Dyson appliance is not intended for use by young children or infirm persons with reduced physical, sensory or reasoning capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction by a responsible person concerning use of the appliance to ensure that they can use it safely.
2. Do not allow to be used as a toy. Close attention is necessary when used by or near children. Children should be supervised to ensure that they do not play with the appliance.
3. Use only as described in this Dyson Operating Manual. Do not carry out any maintenance other than that shown in this manual, or advised by the Dyson Customer Care Helpline.
4. Suitable for dry locations ONLY. Do not use outdoors or on wet surfaces.
5. Do not handle any part of the plug or appliance with wet hands.
6. Do not use with a damaged cable or plug. If the supply cable is damaged it must be replaced by Dyson, its service agent or similarly qualified person in order to avoid a hazard.
7. If the appliance is not working as it should, has received a sharp blow, has been dropped, damaged, left outdoors, or dropped into water, do not use and contact the Dyson Customer Care Helpline.
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8. Contact the Dyson Customer Care Helpline when service or repair is required. Do not disassemble the appliance as incorrect reassembly may result in an electric shock or fire.
9. Do not stretch the cable or place the cable under strain. Keep the cable away from heated surfaces. Do not close a door on the cable, or pull the cable around sharp edges or corners. Arrange the cable away from traffic areas and where it will not be stepped on or tripped over. Do not run the appliance over the cable.
10. Do not unplug by pulling on the cable. To unplug, grasp the plug, not the cable. The use of an extension cable is not recommended.
11. Do not use to pick up water.
12. Do not use to pick up flammable or combustible liquids, such as petrol, or use in areas where they or their vapours may be present.
13. Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
14. Keep hair, loose clothing, fingers, and all parts of the body away from openings and moving parts, such as the brush bar. Do not point the hose, wand or tools at your eyes or ears or put them in your mouth.
15. Do not put any object into openings. Do not use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce airflow.
16. Use only Dyson recommended accessories and replacement parts.
17. Do not use without the clear bin and filter in place.
18. Unplug when not in use for extended periods and before maintenance or servicing.
19. Use extra care when cleaning on stairs.
20. Do not install, charge or use this appliance outdoors, in a bathroom or within 3 metres (10 feet) of a pool. Do not use on wet surfaces and do not expose to moisture, rain or snow.
21. Use only Dyson chargers for charging this Dyson appliance. Use only Dyson batteries: other types of batteries may burst, causing injury to persons and damage.
22. FIRE WARNING – Do not place this product on or near a cooker or any other hot surface and do not incinerate this appliance even if it is severely damaged. The battery might catch fire or explode.
23. Always turn ‘OFF’ the appliance before connecting or disconnecting the motorised brush bar.
24. FIRE WARNING – Do not apply any fragrance or scented product to the filter(s) of this appliance. The chemicals in such products are known to be flammable and can cause the appliance to catch fire.
READ AND SAVE THESE INSTRUCTIONS
THIS DYSON APPLIANCE IS INTENDED FOR HOUSEHOLD USE O NLY
Do not use near naked flames.
Do not store near heat sources.
Do not pick up water or liquids.
Do not pick up burning objects.
Do not put hands near the brush bar when the appliance is in use.
Do not place on or near the cooker.
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Power mode
Maximum suction
Suction mode 1
Suction mode 2
click click
Recharging
4
4
3.5 hrs
Recharging on the dock
Lights during charging
Charging, low charge
Charging, medium charge
Charging, nearly full
Fully charged
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Lights during use Emptying the clear bin
High level of charge
Medium level of charge
Filter and blockage indicator LEDS
Blockage indicator
Low level of charge
Empty, needs charging
click
Filter unit requires washing
Filter unit not fitted correctly
See battery section
Lights diagnostics
click
Battery fault-call Dyson Helpline
Main body fault-call Dyson Helpline
Charger fault-call Dyson Helpline
click
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Looking for blockages
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Wash the filter unit
Wash the filter unit with cold water at least every month. Ensure that the filter unit is completely dry before refitting.
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3
click
2
click
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click
Direct drive cleaner head: Clearing obstructions
1 2 3
Mini motorised tool: Clearing obstructions
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2 3
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Soft roller cleaner head: Clearing obstructions
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Soft roller cleaner head: Washing the brush bars
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2 3
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click
click
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USING YOUR DYSON APPLIANCE
PLEASE READ THE 'IMPOR TANT SAFETY IN STRUCTIONS' I N THIS DYSON OPERATING MANUAL BEFORE PROCEEDING.
DOCKING STATION INSTALLATION
Unpack the docking s tation, plug and installation leaflet.
Select the location for the docking station and ensure tha t there is no pipework (gas, water or air), electrical cables, wires or duct work directly behind the mounting location.
Follow the instructions on the installation leaflet.
Click the attachments into place.
Place the appliance in t he docking station.
Plug in the docking station and turn on to charge.
Your appliance will need to be fully charged before first use. The docking station must be mounted in accordance with regulations and applicable codes/standards (state and local law s may apply). Dyson recommends the use of protective clothing, eyewear and mat erials w hen installing the docking s tation.
VACUUMING
Remove the appliance from the do cking station.
Check that the under side of the cleaner head or tool is clean and free from foreign objects that m ay cause damage. Before vacuuming your flooring, r ugs and carpet s, check the manufacturer's recommended cleaning instructions. The brush bar on the appliance can damage certain carpet types and floors. Some carpets will fuz z if a rotating brush bar is used when vacuuming. If this happens, we recommend vacuuming withou t the motorised floor tool and consulting with your flooring manufacturer.
EMPTYING THE CLEAR BIN
Empty as soon as the dirt reaches the level of th e MA X mark – do not overfill.
Ensure that the appliance is disconnected from the charger before emptying the clear bin. Be careful not to p ull the 'ON' trigger.
Avoid pulling the 'ON ' trigger when e mpty ing.
Remove the wand by pressing the re d wand release button and pulling away from the bin.
To release the dir t:
– Hold the appliance with the bin in a downwards position. – Firmly push the red bin release button. – The bin will slide down, cleaning the shroud as it goes. – The bin base will then open.
– The bin base will not open if the red button is not pushed down fully. To minimise dust/allerge n contact when emptying, encase the clear bin tightly in a plastic bag and empty. Remove the clear bin carefully from the bag. Se al the bag tightly, dispose as normal.
CLEANING THE CLEAR BIN (OPTIONAL)
If it is necessary to clean the clear bin:
Follow the instructions in the 'Emptying the clear bin' section.
Press the red button locat ed on the bin runne r to release the bin and slide the bin off t he runner.
Clean the clear bin with a damp cloth only.
Ensure that the clear bin and seals are completely dry before replacing.
To refit the clear bin:
– Insert the spine on to the bin runner. Close the clear bin by pushing the bin base upwards until the clear bin and bin base click into pla ce. The clear bin is not dishwash er safe and the use of detergents, polishes or air fresheners to clean the clear bin is not recommend ed as this may dama ge your appliance.
FILTER AND BLOCKAGE INDICATOR LEDS
Your appliance has two indica tor lights that will help alert you that simple maintenance steps are needed.
The filter in dicator will flash intermittently when the filter unit is not fitted correctly. Follow the instructions on how to refit the filter unit in the 'Washing the filter unit' section.
The filter in dicator will light continuously when the filter unit needs washing. Follow the instructions on how to wash the filter unit in the ' Washing the filter unit' section.
The blockage Indicator LED will light if there is a blockage. Follow the instructions on how to clear blockages in the 'Looking f or blockages' section.
WASHABLE PARTS
Your appliance has washable parts, which require regular cleaning. Follow the instructions belo w.
WASHING THE SOFT ROLLER CLEANER HEAD BRUSH BARS
Your appliance has two washable brush bars, check and wash these regularly according to the following instructions to maintain performance.
Ensure that the appliance is disconnected from the charger before removing the brush bar. Be careful not to pull the 'ON' trigger. To remove, wash and replace brush bars:
Please refer to the ' Washing the brush bars' illustrations alongsid e the instructions belo w.
Turn the cleaner head upside down so that the underside of the cleaner head is facing you. Use a coin to turn the fastener one quarter anticlock wise until it clicks into the unlocked position.
Rotate the end cap to the open position. G ently slide the large brush bar away from the cleaner head.
Remove the end cap from the large brush bar. Do not wash the end cap.
Lift out th e small br ush bar from the oc tagonal end and pull away from the cleaner head.
Hold the brush bars un der running water and gently rub to remove any lint or dirt.
Stand both brush bars upright. Ensure that the large brush bar is stood upright as shown. Leave to dry completely for a minimum of 24 hours.
Before replacing, check that the brush bars are completely dr y. Refit the small brush bar before the larg e one. Insert the round end of the sm all brush bar into place. Push down the octagonal e nd until it clicks into place.
Reattach the end cap to the br ush b ar.
Slide the large brush bar back on to the cle aner he ad, around the motor. The end cap should be in the open position as shown. Once in place, rotate the end cap back into th e closed position.
Close the fastener by turning a quarter turn clock wise. Ensure that the fastener is fully turned and the brush bars are secure.
WASHING THE FILTER UNIT
Check an d wash the filter unit, according to the instructions, to maintain performance.
Remove the filter unit by twis ting anticlockwise to the open position. Gently pull away from the appliance.
Wash the inside of the filter unit first; hold it upright under the cold water tap and agitate using a rotating motion.
Wash the outside of the f ilter unit; fill the unit with cold water, place your hand over the open end and shake gently.
Repeat washing the inside and outside of the filter unit until the water runs c le ar.
Gently tap the filter unit to remove any excess water and leave to dr y with the open end facing up.
Leave the filter unit to dry completely for a minimum of 24 hours.
Check that the filter unit is completely dr y.
To refit, return th e filter unit to the open position and twist clockwise until it clicks into place. The filter unit may require more fre quent washing if vacuuming fine dust or using mainly maximum suction. Do not put the filter unit in a dishwasher, washing machine, tumble dryer, oven, microwave or near a naked flame.
BLOCKAGES – AUTOMATIC CUT-OUT
This appliance is fit ted with an automatic cu t-out.
If any part becomes blocked the appliance may automatically cut out.
This will happen after the motor pulses a number of times (i.e switches on and off in quick succession) and the blockage indicator LED will illuminate.
Leave to cool down before looking for blockages.
Ensure that the appliance is disconnected from the charger before looking for blockages. Failure to do so could result in personal i nju ry.
Clear any blockages before restar ting (see 'Looking for blockages' section).
Refit all par ts se curely b efore using.
Clearing blockages is not covered by your D yson guarantee.
LOOKING FOR BLOCKAGES
The motor will pulse and the blockage indicator LED will illuminate when there is a blockage. Please follow the instructions below to locate the blockage:
Ensure that the appliance is disconnected from the charger before looking for blockages. Be careful not to pull the ‘ON’ trigger.
Do not operate while checking for blockages. Failure to do so could result in personal injur y.
Leave to cool down before looking for blockages.
Beware of sharp objects when checking for blockages.
To check for blockages in th e main body of the appliance, remove the clear bin following the instructions in the 'Cleaning the clear bin' section and remove the blockage.
If you cannot clear an obstruc tion you may nee d to remove the brush bars, please follow the instr uctions below:
– To remove the soft roller cleaner head brush bars, please refer to the 'Washing
the soft roller cleaner head brush bars' section. Remove the obstruction and replace the brush bars as shown in the ‘Washing the soft roller cleaner head brush bars’ section. Ensure that the fastener is fully turned and the base plate and brush bars are secure before operating the appliance.
– To remove the brush bar from the direct drive cleaner head or mini motorised
tool, use a coin to unlock the fastener and slide the brush bar out of the cleaner head. Remove the obstruction. Replace the brush bar and secure it by tightening the fastener. Ensure that it is fixed firmly before operating the appliance.
This produc t has carbon fibre brushes. Take care if coming into contact with them, as they may cause minor skin irritation. Wash your hands af ter handling the brushes.
Refit all par ts se curely b efore using.
Clearing blockages is not covered by your D yson guarantee.
CHARGING AND STORING
This appliance will switch ‘OFF’ if the battery temperature is below 3°C (37.4°F). This is designe d to prote ct the motor and battery. Do not charge the appliance and then move it to an area with a temperature b elow 3°C (37.4°F) for storage purposes.
To help prolong batter y life, avoid rech arging immediately af ter a full discharge. Allow to cool for a few minutes.
Avoid using the appliance with th e battery f lush to a surface. This will help it run cooler and prolong battery run time and life.
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BAT TERY SAFET Y INSTRUCTIONS
If the battery needs replacing please contac t the Dyson Cus tomer Care Helpline.
Use only Dyson chargers for charging this Dyson appliance.
The battery is a sealed unit and und er normal circumstances poses no safety concerns. In the unlikely event that liquid leaks from the bat ter y do not touch the liquid and obser ve the following precautions:
– Skin contact – can cause irritation. Wash with soap and water. – Inhalation – can cause respiratory irritation. Expose to fresh air and seek
medical advice.
– Eye contact – can cause irritation. Immediately flush eyes thoroughly with water
for at least 15minutes. Seek medical attention.
– Disposal – wear gloves to handle the battery and dispose of immediately,
following local ordinances or regulations.
CAUTION
The bat ter y used in this device may present a risk of fire or chemical burn if mistre ated. D o not disassemble, shor t contacts, heat above 60°C(140°F), or incinerate. Kee p away from childre n. Do not disassemble and do not dispose of in fire.
ONLINE SUPPORT
For online help, general tips, videos and useful information abou t Dyson. AU - www.dyson.com.au/support NZ - www.dyson.co.nz/support
DISPOSAL INFORMATION
Dyson produc ts are made from high grade re cyclable materials. Please dispose of this product re sponsibly and re cycle where possible. When your Dyson appliance reaches the end of its life, we are responsible for its safe disposal. You can send your old D yson appliance back to us (at our cost) and we will organise for it to be recycled.* *Please note that not all p arts are recyclable. Recycling of parts is subjec t to the capabilities of 3rd party suppliers. Available in Australia only.
Simply:
1. Box up your old Dyson appliance.
2. Take the package to your local pos t off ice and send to the address below:
Dyson We Recycle Reply Paid 83 215 Dyson Service Centre 8–10 Mangrove Lane Taren Point, NSW 2229
The battery should be removed from the product before disposal.
Recycle or dispose of the bat ter y in accordance with local ordinances or regulations.
Dispose of the exhausted filter unit in accordance with local ordinances or regulations.
DYSON CUSTOMER CARE
THANK YOU FOR C HOOS ING TO BUY A DYSON A PPLIANC E.
After regis tering your 2 year Dyson guarantee, your Dyson appliance w ill be covered for par ts and labour for 2 years from the date of purchase, subject to the terms of the guarantee. If you have any que stions about your Dyson appliance, call the Dyson Helpline with your serial number and details of where/ when you bought the appliance. Most questions can be solved over the phone by one of our trained Dyson H elpline staff.
WHAT IS NOT COVERED
Under your Dyson guarantee, Dy son shall not be liable for costs of re pair or replacement of a produc t incurred as a result of:
Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of the Dyson appliance which is not in accordance with this Dy son Operating Manual.
Use of the Dyson appliance for anything other than normal domestic purposes in the country of purchase.
Use of part s not assembled or installed in ac cordance with the instructions of Dyson.
Use of part s and accessories other than those produced or recommended by Dyson.
Repairs or alterations carried out by parties other than Dyson or it s authorised agents.
Damage from external sources such as transit, weather, electrical outages or power surge s.
Failures caus ed by circumstances out side Dyson’s control.
Blockages – please refer to the illustrations and the section ’Looking for Blockages‘ in this D yson Operating Manual for details of how to look for and clear blockages.
Normal wear and tear (e.g. fuse, br ush bar etc.).
Use of this appliance on rubble, ash, plaster.
Reduction in battery discharge time due to battery age or use (cordless machines only).
If your Dyson guarantee does not apply, you may have statutory rights and reme dies available to you as a consumer. If you are in any doubt as to what is covered by your Dyson guarantee, ple ase call the Dyson Customer Care Helpline.
OTHER TERMS RELATING TO THE DYSON GUARANTEE
The Dyson guarantee becomes ef fective from the date of purchase.
All work will be carrie d out by Dyson Appliances (Aus t.) Pty Limited, Avery Robinson Ltd. (NZ) or their authorised agents.
Any parts replaced by Dyson or its service agents will become the propert y of Dyson Appliances (A ust.) Pt y Limited or Avery Robinson Ltd. (NZ).
You must provide proof of (both the original and any subsequent) delivery/purchase before any work can be carried out on your Dyson appliance. Without this proof, any work carried out pursuant to the Dyson guarantee and any associated delivery charges (both to and from us) will be at your cos t, subjec t to your s tatutory rights and remedies as a consumer. Please keep your receipt or delivery note.
ABOUT YOUR PRIVACY
WHEN REGISTERING YOUR DYSON PRODUCT
You will need to provide us with basic contac t information to register your produc t and enable us to support your Dy son guarantee.
When you register, you will have the oppor tunit y to choose whether you would like to receive communications from us. If you opt-in to communications from Dyson, we will send you details of special offers and news of our latest innovations. We never sell your information to third par ties and only use information th at you share with us as defined by our privacy policie s which are available on our website privacy.dyson.com
AUSTRALIAN CONSUMER L AW
In addition to your r ights under the Dyson guarantee, we also provide the following statement as required by the Australian Consumer Law: In Australia, your Dyson appliance comes with statutory guarantees that cannot b e exclud ed under the Australian Consumer L aw. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably fore seeable loss or damage. You are also entitled to ha ve your Dyson appliance repaired or replaced if it fails to be of acceptable quality and the failure does not amount to a major failure.
DYSON 2 YEAR GUARANTEE
TER MS AND CONDITIONS OF TH E DYSON 2 YEAR G UAR ANTEE
WHAT IS COVERED
The repair or replacement of your Dyson appliance (at Dyson’s discretion) if it is found to be defe ctive due to faulty materials, workmanship or f unction within 2 years of purchase or delivery (if any part is no longer available or out of manufacture Dyson will replace it with a functional replacement part).
This Dyson guarantee will only be valid if the appliance is used in the countr y in which it was sold.
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IMPORTANT!
Wash the filter unit
Wash the filter unit with cold water at least every month. Ensure that the filter unit is completely dry before refitting.
DYSON CUSTOMER CARE
Your Dyson appliance will be covered for parts and labour for 2 years from the date of purchase, as detailed in the terms of the Dyson guarantee in this Dyson Operating Manual. If you have a query about your Dyson appliance, contact us via the website. Alternatively, call the Dyson Customer Care Helpline quoting your serial number and details of where and when you bought the appliance. Most queries can be solved over the phone by one of our Dyson Customer Care Helpline staff.
DYSON CUSTOMER CARE Australia Website: www.dyson.com.au
Email: aucustomercare@dyson.com
Dyson Customer Care: 1800 239 766 (Mon-Fri 8:00am to 6:00pm EST, Sat-Sun 8:30am to 4:00pm EST).
Address: Dyson Appliances (Aust.) Pty Limited, PO Box 2835, Taren Point, NSW 2229 Australia.
New Zealand Website: www.dyson.co.nz
Email: dyson@averyrobinson.co.nz
Dyson Customer Care: 0800 397 667 (Mon-Fri 8:30am to 5:00pm).
Address: Avery Robinson Ltd., Unit 6, 99 Carbine Road, Mount Wellington, Auckland, 1060, New Zealand.
www.dyson.comJN.91238 PN. 242961-20-02 28 .09.17
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GUARANTEE FORM
GUARANTEE FORM
Date of purchase
Serial number
Title
First name
Address
//
Surname
Country of purchase Australia New Zealand
Postcode
Email
Telephone
Store of purchase
Privacy statement
By providing the above information, you consent to Dyson using that information (including disclosing it to third parties such as our business partners or professional advisers) for the purposes of providing the services you have requested. With your consent, Dyson may also use the information you provide for future marketing and research purposes (including sending commercial electronic messages). If you consent to this use, please tick the relevant boxes below.
If you wish to access your personal information please contact us at aucustomercare@dyson.com.
As a Dyson appliance owner, you can hear about Dyson inventions, services and products before anyone else. If it’s okay to contact you, please let us know how we may do this.
By mail Yes No
By phone Yes No
By email Yes No
By text message Yes No
Mobile
We sometimes ask other companies (such as market researchers) to contact owners on our behalf. We do this to get feedback on ideas or ask you to try new products and services. Would this be okay?
Yes No
3 EASY WAYS TO REGISTER YOUR DYSON 2 YEAR GUARANTEE
REGISTER
ONLINE
Visit our website to register your Dyson full parts
REGISTER
BY PHONE
Call our dedicated Helpline.
and labour guarantee online.
AU: www.dyson.com.au/register
NZ: www.dyson.co.nz/register
AU 1800 239 766
NZ 0800 397 667
REGISTER
BY MAIL
Complete and return the form to Dyson in the envelope supplied.
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