DSC EKT-824 User Manual

User’s Guide

EKT-824

The Communiqué Telephone Station

Table of Contents

Introduction 3

About This Guide ............................................................................................. 3

The Basics – Answering and Making Calls 4

Answering an External Call ................................................................................... 4

Answering an Internal Call .................................................................................... 4

Answering a Call Waiting Call ............................................................................... 4

Making an External Call ......................................................................................... 4

Making an Internal Call ......................................................................................... 4

Placing a Call on Hold ............................................................................................ 5

Using the Redial Feature to Make a Call .............................................................. 5

Using the Automatic Redial Feature to Make a Call ............................................ 5

Using Caller ID Callback to Make a Call................................................................ 6

Using Speed Dial to Make a Call ........................................................................... 6

Using Advanced Features 7

Transferring Calls ............................................................................................. 7

Transferring a Call to Another Telephone ........................................................... 7

Transferring a Call to a Mailbox ............................................................................ 7

Conference Calls .............................................................................................. 7

Group Listening...................................................................................................... 7

Making a Conference Call ..................................................................................... 8

Placing a Conference Call on Hold ........................................................................ 8

Call Forwarding ............................................................................................... 9

Forwarding Your Calls ........................................................................................... 9

Cancelling Call Forwarding .................................................................................... 9

Paging ............................................................................................................ 10

Broadcasting an All Page Announcement .......................................................... 10

Broadcasting a Meet Me Announcement ........................................................... 10

Answering a Meet Me Announcement .............................................................. 10

Handling Busy Lines ....................................................................................... 11

Line Callback ......................................................................................................... 11

Line Camp-on ....................................................................................................... 11

Speed Dial Camp-on............................................................................................. 12

Redial Camp-On ................................................................................................... 12

Caller ID Call Log .................................................................................................. 13

Additional Features ....................................................................................... 13

Room Monitoring................................................................................................. 13

Muting the Microphone ...................................................................................... 14

Do Not Disturb (DND) .......................................................................................... 14

Call Screening ....................................................................................................... 14

Recording a Telephone Conversation ................................................................. 15

Answering the Door ............................................................................................. 15

Communiqué User’s Guide

Using Your Communiqué Remote Control......................................................... 15

Remote (Off-premises) Access ............................................................................. 15

Using the Message Center 16

Programming Your Personal Identification Number (PIN)................................ 16

Changing Your Personal Identification Number (PIN) ....................................... 16

Setting Up Greetings ..................................................................................... 17

Recording Your Personal Greeting ..................................................................... 17

Changing Your Personal Greeting ...................................................................... 18

Messages ........................................................................................................ 18

Viewing the Number of Messages ...................................................................... 18

Listening to Personal Messages........................................................................... 19

Listening to System Messages ............................................................................. 19

Returning Calls to People Who Have Left Messages ......................................... 20

Recording Memo Messages ................................................................................. 21

Transferring a Message to Another Mailbox ..................................................... 22

Transferring a Message to More Than One Mailbox ......................................... 22

Intercepting a Call ................................................................................................ 23

Customizing Your Communiqué Telephone 24

Speed Dial Numbers ...................................................................................... 24

Programming Your Personal Speed Dial List ...................................................... 24

Deleting a Speed Dial Number............................................................................ 26

Changing a Speed Dial Number.......................................................................... 26

Volume and Ring Patterns ............................................................................ 27

Adjusting Volume Levels ..................................................................................... 27

Selecting a Ring Pattern ...................................................................................... 28

Turning On “Off-hook” Ringing ........................................................................ 28

Station Voice Over ............................................................................................... 29

Display Contrast and Keypad Backlighting .................................................. 30

Adjusting the Display Contrast............................................................................ 30

Adjusting Backlighting Levels ............................................................................. 30

Night Mode Backlighting .................................................................................... 30

Background Music, Music on Hold, Alarm Clock Music .............................. 31

Background Music................................................................................................ 31

Radio Station Presets ........................................................................................... 31

Music on Hold....................................................................................................... 32

Alarm Clock Music ............................................................................................... 32

When the alarm sounds ....................................................................................... 34

Appendix A: Installing Your Communiqué Telephone 35

For Desktop Use ................................................................................................... 35

For Wall Mount Use ............................................................................................. 35

Adjusting Display Contrast .................................................................................. 36

Appendix B: Glossary 37

Index 39

Introduction

This User’s Guide describes the Communiqué™ EKT-824™ Digital Display Telephone, its features, and how to use them. In some places this Guide will refer to options available to customize your system. To change these options, please see your system administrator.

Your Communiqué system may be set up to work with a security alarm system, a home automation system, or other optional devices. Please consult your system administrator or installer for more information on these options.

To take full advantage of the many features of your Communiqué digital telephone, we recommend that you review this Guide before using your new telephone.

About This Guide

Section 1 deals with the basics of making and answering telephone calls using the Communiqué.

Section 2 describes how to use more advanced features, such as transferring calls, and making conference calls.

Section 3 describes the Communiqué Message Center and its features.

Section 4 explains how to customize your Communiqué system

Appendix A shows how to install your Communiqué telephone for either

desktop or wall use.

If you are unfamiliar with any of the terms used in this Guide, please see the Glossary at the back (Appendix B).

Throughout this Guide, the word “Station” refers to other telephones on the system.

Communiqué User’s Guide

The Basics – Answering and Making Calls

Answering an External Call

Answering an Internal Call

Answering a Call Waiting Call

Making an External Call

1. Lift the handset, OR press , OR press the flashing Line key.

2. When finished, replace the handset in the cradle OR press

1. When you hear two short beeps, begin speaking.

➠➠ The call will be a handsfree call. For more privacy, lift the handset.

2. When finished, replace the handset in the cradle OR press

NOTE: For this feature to work, you must subscribe to the Call Waiting service provided by your local telephone company.

1. Press when you hear the Call Waiting tone.

➠➠ The system connects you with the new caller. The behaves like a

“Flash” key with Call Waiting and other telephone company services that require you to “flash” the line.

2. To return to the first caller, press again.

1. Lift the handset and press a Line key, OR for handsfree mode, just press a Line key.

2. Dial the telephone number.

3. When finished, replace the handset in the cradle, or press

Making an Internal Call

NOTE: If your system is set by your Installer for pulse dialing, you can temporarily switch to tone dialing by pressing before entering any TouchTone™ digits.

Touch-Tone is a trademark of Stentor Resource Centre Inc.

1. Press the Station key corresponding to the person you wish to call.

➠➠ Both parties will hear two short beeps indicating that the connection

has been made. The display will show the name of the station to which you have been connected. The call will be a handsfree call. For more privacy, lift the handset.

The Basics – Answering and Making Calls: Placing a Call on Hold

2. When finished, replace the handset in the cradle, OR press

NOTE: You can view the station directory listings by pressing [4]. Your display reads “Internal Station Directory”. Press each of the Station keys in turn to view all the station labels on the display. When you have found the station you wish to call, press that Station key again to make the connection.

Placing a Call on Hold

Using the Redial Feature to Make a Call

Using the Automatic Redial Feature to Make a Call

1. Press ONCE for system hold.

➠➠ The Line key for this call will flash quickly on the telephone that

initiated the hold, and slowly on all other telephones. A system hold call can be retrieved from any telephone.

Press TWICE for exclusive hold.

➠➠ The Line key for this call will flash slowly on the telephone that

initiated the hold, and be solidly lit on all other telephones. An exclusive hold call can only be retrieved from the telephone that initiated the hold.

NOTE: Calls placed on hold and not retrieved after a set period of time will ring back at the telephone that originated the hold. If the call is not answered after a set period of time, all telephones on the system will ring.

1. Press to dial the last number called.

2. When connected, speak through the handsfree microphone or lift the handset for more privacy.

3. When finished, replace the handset in the cradle, OR press

NOTE: For this feature to work properly, do not subscribe to any auto redial service available from your telephone company.

1. When you hear the busy signal, press .

➠➠ Your telephone will automatically dial the busy number a preset

number of times. You will hear each attempt through the speaker.

2. When connected, speak through the handsfree microphone or lift the handset for more privacy.

3. When finished, replace the handset in the cradle, OR press

Communiqué User’s Guide

Using Caller ID Callback to Make a Call

Using Speed Dial to Make a Call

NOTE: In order for this feature to work, you must be retrieving your messages from the Message Center, and Caller ID service must be enabled by your local telephone company on the line on which the message was received.

1. Listen to your messages as described in the Message Center section.

➠➠ If Caller ID is enabled on the line on which the message was received,

the display will show the caller’s telephone number.

2. To immediately return the call, after listening to the message press

NOTE: Redial will not work during message playback.

3. When connected, speak through the handsfree microphone or lift the handset for more privacy.

4. When finished, replace the handset in the cradle, OR press

There are two separate speed dial directories available on your Communiqué telephone:

• a system speed dial directory with up to 300 numbers available at every telephone

• a personal speed dial directory with up to 20 numbers available only from your telephone

To make a call using speed dial:

1. To call a system speed dial number press ONCE. OR

To call a personal speed dial number press TWICE.

2. Use the and keys to scroll through the listings in the speed dial directory.

➠➠ All listings are in alphabetical order. To jump to a particular name, press

the number key that corresponds to the first letter of the name.

3. When the desired name is reached press a Line key to make the call.

➠➠ The call will be a handsfree call. For more privacy, lift the handset.

4. When finished, replace the handset in the cradle, OR press

NOTE: To add numbers to your personal speed dial directory, see Customizing Your Telephone. To add numbers to the system speed dial directory,

please see your system administrator.

Using Advanced Features

Transferring Calls

Transferring a Call to Another Telephone

Transferring a Call to a Mailbox

You can transfer calls from one telephone to another, or to the Message Center.

1. Press the Station key to which you wish to transfer the call.

➠➠ The caller will automatically be put on hold.

2. Announce the call to the recipient party.

3. Place the handset in the cradle, OR press to complete the transfer.

NOTE: If the transferred call is not answered after a set period of time or if the recipient’s telephone is busy, the call will be transferred back to the telephone that initiated the transfer. If the call is not answered after a set period of time, all telephones on the system will ring.

To transfer the call to a Station mailbox:

1. Press the Station key corresponding to that mailbox.

2. Press and hang up.

To transfer the call to the System mailbox:

1. Press and hang up.

Conference Calls

Your Communiqué telephone system has conference calling and group listening to allow you to have multi-party conversations.

Group Listening You can have other people in your office listen in on a telephone

conversation using the group listening feature.

1. While speaking on the handset, press .

➠➠ The speaker is active, but the handsfree microphone is muted. To

speak to the caller, you must use the handset.

2. When finished, replace the handset in the cradle and press

Communiqué User’s Guide

Making a Conference Call

Placing a Conference Call on Hold

You can talk to two people at the same time using the conference call feature.

1. While connected to the first caller, press .

➠➠ The call will be put on hold automatically.

2. Press a Station key to connect to an internal party. OR Press a Line key and dial the number of the outside party you wish to add to the call.

➠➠ lights up and the display indicates the two other parties

on the conference call, for example:

Station 20 Line 3

3. Press to connect all parties.

4. To disconnect only one party, press the Station or Line key of the party to which you wish to remain connected.

➠➠ The other party is automatically disconnected.

5. When finished, replace the handset in the cradle, or press

You can place one party on hold while you continue to talk privately with the other party. You can then return to Conference Call mode.

1. Press .

➠➠ and flash slowly and you will hear internal

dial tone.

2. Press the Line or Station key of the party to which you wish to speak privately.

➠➠ stops flashing and the other party is put on hold.

3. To add the other party back to the conference call, press .

4. When finished replace the handset in the cradle, or press

Using Advanced Features: Forwarding Your Calls

Call Forwarding

Forwarding Your Calls

Cancelling Call Forwarding

You may choose to forward your calls to another extension, or to the Message Center.

1. Press .

➠➠ The Station key for your extension flashes quickly, and the display

reads:

Call Forward to NONE

2. To forward calls to voice mail, press .

➠➠ The display reads:

Call Forward To Message Center

OR To forward calls to another extension, press the Station key

corresponding to that extension.

➠➠ The display reads:

all Forward To Station XX

3. Press .

➠➠ flashes slowly to indicate that your extension has

been forwarded.

1. Press .

2. Press the Station key corresponding to your extension.

➠➠ The display reads:

Call Forward To NONE

3. Press .

➠➠ stops flashing to indicate that call forwarding is

cancelled.

Communiqué User’s Guide

Paging Use paging to make an announcement to everybody on the premises, or

to ask somebody to call you (Meet Me page).

Broadcasting an All Page Announcement

Broadcasting a Meet Me Announcement

To make an announcement over the whole system, use the all page feature.

1. Press .

➠➠ All Communiqué telephones on the system will beep twice, and the

handsfree microphone on the telephone making the page will be activated.

2. Pick up the handset and make the announcement, OR make the announcement through the Handsfree microphone.

3. When finished replace the handset in the cradle, OR press

1. Press .

➠➠ All Communiqué telephones on the system will beep twice and the

handsfree microphone on the telephone making the page will be activated.

2. Pick up the handset and make the ‘Meet Me’ announcement, OR make the ‘Meet Me’ announcement through the handsfree microphone.

3. Do not hang up. Wait for the ‘Meet Me’ answer.

4. When finished, or if you receive no answer, replace the handset in the

cradle, OR press .

Answering a Meet Me Announcement

1. Press .

➠➠ The Handsfree microphone on your telephone will be activated and

connect you to the paging telephone. The page will be a handsfree call. For more privacy, lift the handset.

2. When finished replace the handset in the cradle, OR press

Using Advanced Features: Line Callback

Handling Busy Lines

Your Communiqué telephone system has a number of advanced features that will alert you when a busy outgoing line becomes free.

Line Callback This feature will notify you when a busy outgoing line becomes free. When

you attempt to make a call, and all lines are already in use, you will hear a busy tone. To initiate line callback:

1. When you get a busy line, press .

2. Hang up.

➠➠ When a line becomes available, your telephone will ring with an

extended ring.

3. When you hear the extended ring pick up the handset, OR press

➠➠ You will hear a dial tone.

4. Make your call.

5. When finished replace the handset in the cradle, OR press

NOTE: If the Callback is not answered after 8 rings, the Callback request will be cancelled and the line will be released.

Line Camp-on This feature will seize an outgoing line when a busy line becomes free. Line

camp-on has priority over line callback. To initiate line camp-on:

1. When you get a busy line, press . DO NOT hang up.

➠➠ When a line becomes available, your telephone will automatically seize

the line and you will hear a dial tone.

2. Dial the number.

➠➠ The call will be a handsfree call. For more privacy, lift the handset.

3. When finished replace the handset in the cradle, OR press

Communiqué User’s Guide

Speed Dial Camp-on

This feature will seize an outgoing line and automatically dial a speed dial number. When you know all outgoing lines are already busy, initiate speed dial camp-on as follows:

1. Press .

2. Use the and keys to scroll through the listings in the Speed Dial Directory.

➠➠ All listings are in alphabetical order. To jump to a particular name, press

the number key that corresponds to the first letter of the name.

3. Press a Line key.

➠➠ You will hear a busy signal.

4. Press . DO NOT hang up.

➠➠ The will flash slowly and the display reads

Spd Dial Campon Line x.

When the line becomes available, your telephone will automatically seize the line and dial the selected number. The call will be a handsfree call. For more privacy, lift the handset.

5. When finished replace the handset in the cradle, OR press

Redial Camp-On This feature will seize an outgoing line and automatically dial the last

number dialed from your telephone. When you know all lines are already busy, initiate redial camp-on as follows:

1. Press .

2. Press a Line key.

➠➠ You will hear a busy signal.

3. Press . DO NOT hang up.

➠➠ The will flash slowly and the display reads

Redial Campon Line x.

When the line becomes available, your telephone will automatically seize the line and dial the last number dialed from your telephone. The call will be a handsfree call. For more privacy, lift the handset.

4. When finished replace the handset in the cradle, OR press

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