Doremi DCP-2000 User Manual

D i a g n o s t i c T o o l

User Manual

Version 1.7

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Doremi Cinema LLC

Software License Agreement

The software license agreement can be found at the following location:

http://www.doremilabs.com/support/cinema-support/cinema-warranties/

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Table of Contents

1 Introduction............................................................................................................................. 4

1.1 Purpose............................................................................................................................. 4

1.2 Software Version................................................................................................................4

1.3 Contact.............................................................................................................................. 4

2 Diagnostic Tool User Interface.............................................................................................. 5

2.1 Overview............................................................................................................................ 5

3 Detailed Report....................................................................................................................... 6

3.1 Detailed Report Overview.................................................................................................. 6

4 System Tab.............................................................................................................................. 8

4.1 System Tab Overview........................................................................................................ 8

5 Storage Tab........................................................................................................................... 10

5.1 Storage Tab Overview..................................................................................................... 10

5.2 Storage Tab Features...................................................................................................... 12

5.3 Analyze............................................................................................................................ 13

5.4 Disk Cleanup....................................................................................................................14

5.4.1 Files to be Deleted .................................................................................................... 14

5.5 Repair ............................................................................................................................. 16

5.6 Reinitialize a RAID........................................................................................................... 18

5.6.1 How to Reinitialize a RAID......................................................................................... 18

6 Drive Replacement................................................................................................................ 20

6.1 Degraded RAID................................................................................................................ 20

6.2 Drive Replacement – Step 1/4......................................................................................... 21

6.3 Drive Replacement – Step 2/4......................................................................................... 22

6.4 Drive Replacement – Step 3/4......................................................................................... 23

6.4.1 Identifying Which Drive To Replace........................................................................... 23

6.4.2 Removing the Old Drive............................................................................................. 24

6.4.3 Inserting a New Drive................................................................................................. 25

6.5 Drive Replacement – Step 4/4......................................................................................... 26

6.6 Rebuild Progress.............................................................................................................. 27

6.7 Adding the Fourth Drive .................................................................................................. 27

7 Managing a Drive.................................................................................................................. 29

7.1 Disable a Drive.................................................................................................................29

7.1.1 How to Disable a Drive.............................................................................................. 29

8 Hardware Tab........................................................................................................................ 31

8.1 Hardware Tab Overview.................................................................................................. 31

9 Media Block Tab.................................................................................................................... 32

9.1 Media Block Tab Overview...............................................................................................32

10 Acronyms ........................................................................................................................... 34

11 Document Revision History............................................................................................... 35

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1 Introduction

1.1 Purpose

The purpose of this document is to provide guidance on how to use the Diagnostic Tool
application. The Diagnostic Tool application can be used with the following servers: DCP-2000,
DCP-2K4, DSV-J2, and ShowVault. This application provides information for each drive,
detailed reports, and allows the user to replace and rebuild a failed RAID.

1.2 Software Version

This document complies with DCP-2000, DCP-2K4, DSV-J2, and ShowVault software version

2.2.x and higher. If you cannot upgrade your software, contact Doremi for older versions of this
document.

1.3 Contact

If in need of help or assistance, please contact your nearest Doremi Labs Technical Support at:

USA

• 24/7 Technical Support line: [phone]

• Technical Support Email: [e-mail]

Europe

• 24/7 Technical Support line: [phone]

• Technical Support Link: http://support.doremitechno.org/ticketing

Japan

• Technical Support line: +044-966-4855

• Technical Support Email: [e-mail]

Australia ~ China ~ India ~ Indonesia ~ Korea ~ Malaysia ~ New Zealand ~ Philippines ~
Singapore ~ Taiwan ~ Thailand

• Technical Support Email: [e-mail]

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2 Diagnostic Tool User Interface

2.1 Overview

• To run the Diagnostic Tool application, go to the Menu of the server, then to Doremi
Apps. and choose the Diagnostic Tool.

• The following graphical user interface (GUI) will appear on the screen:

Detailed

Report
Button

Figure 1: Diagnostic Tool - System Tab

• The GUI presented above is composed of four different tabs:

• System: Provides overall information concerning the system itself

• Storage: Provides information concerning the storage and allows the user to repair,

reinitialize, and replace a drive

• Hardware: Provides information related to the hardware

• Media Block: Provides information on issues relating to the media block (e.g.,

Dolphin DCI or the IMB)

• The Quit button is used to close the Diagnostic Tool GUI.

Note: At any time, a detailed report can be generated by clicking the Detailed Report button
located on the bottom-left corner of the interface (Figure 1). Also, see the Section, “Detailed
Report,” for more information on this feature.

Quit

Button

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3 Detailed Report

3.1 Detailed Report Overview

To generate a report log, please follow the steps below:

Note: If possible, generate the report log while there is no playback.

• Open the Diagnostic Tool GUI by clicking on menu → Doremi Apps. → Diagnostic Tool.

• Insert a USB flash drive into an open USB port on the unit. Close the Ingest Manager

window when it appears.

• Click on the Detailed Report button in the Diagnostic Tool GUI (this button is located in
each of the four tabs).

• Click on the device/location from the window that pops up (Figure 2).

USB

Disk#0

Figure 2: Detailed Report Location Selection

• Click the OK button.

• When the report is completed, you will be given the option to eject the USB stick.

Choose Yes to proceed.

Figure 3: Detailed Report Generation

• When the generation is complete, a confirmation message providing the complete report
file path is displayed on the screen as shown below: Click OK to proceed (Figure 4).

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Figure 4: Confirmation Message

• Remove the USB stick and send the report file to your local Doremi Technical Support
Contact.

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4 System Tab

4.1 System Tab Overview

The System tab provides general information related to the server, such as: Serial Number,
Software/Firmware Version numbers, IP addresses, Product Name, Base Board, Watermark,
and Security Manager version.

The System tab also displays the status of the playback and the Composition Playlist UUID
(Figure 5). Whenever there is any associated KDM information for the CPL, this information will
also be displayed (Figure 6).

• The System tab is illustrated below:

Playback is

in Play

mode

KDM

information

when

applicable

Figure 5: System Tab – Playback in Play Mode

Figure 6: System Tab – KDM Information

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Playback

in Pause

mode

Figure 7: System Tab - Playback in Pause Mode

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5 Storage Tab

5.1 Storage Tab Overview

• The Storage tab consists of two sub-views: RAID Sub-View and Disk Sub-View (Figure

8).

RAID Sub-

View

Disk Sub-

View

Figure 8: Storage Tab Window

• First, the RAID Sub-View lists all the RAID builds configured on the server.

Status shows

the health of

the disk

RAID Sub-

View

Figure 9: Storage Tab- RAID Sub-View

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• Second, the DISK Sub-View lists all the disks configured in the selected RAID.

o Click on a Disk from the list on the left part of the GUI and the information

pertaining to it will be displayed in the right part of the GUI (Figure 10 ).

DISK Sub-View

Figure 10: Storage Tab- Disk Sub-View

DISK Sub-View

Note that this

information will

only be relevant

if the playback is

stopped

Figure 11: Storage Tab Disk Sub-View For Units With Up To 4 Drives

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