Dish ViP 922 User Guide
Warning and Attention Symbols
You must be aware of safety when you install and use this system. This User Guide provides
various procedures. If you do some of these procedures carelessly, you could injure or kill
yourself or damage equipment or property. Some other procedures require special attention.
The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to
alert the user to the presence of uninsulated “dangerous voltage” within the product’s
enclosure that may be of sufficient magnitude to constitute a risk of electric shock to
persons.
The exclamation point within an equilateral triangle is intended to alert the user to the
presence of important operating and maintenance (servicing) instructions in the
literature accompanying the apparatus.
For Your Safety
Do not try to open the case. There is risk of electrical shock, which may cause
damage to the apparatus and/or personal injury or death to you. There are no userserviceable parts inside. Opening the case or making unauthorized changes will void
the warranty.
Warning: To reduce the risk of fire or electric shock, do not expose this apparatus to
rain or moisture.
Important Software Notice
As with all software controlled products, unexpected behavior could arise if the user tries to
perform operations in a non-routine manner. This product, like almost any other high tech
product, is subject to bugs and hence DISH Network CANNOT AND DOES NOT GUARANTEE
OR WARRANT THAT ALL FEATURES, SUCH AS PARENTAL CONTROLS, WILL WORK AS
INTENDED UNDER ALL CIRCUMSTANCES. DISH Network endeavors to improve such
conditions and will periodically download improvements.
In compliance with the terms of the GNU Public License (GPL), EchoStar is making some source
code available to the public to download from www.echostar.com.
Equipment and Software Covered by this Guide
This Guide covers the VIP®922 satellite
ViP922. This Guide may cover other devices, not listed here.
Copyright Notice
Copyright © 2010 EchoStar Technologies L.L.C., Englewood, Colorado 80112. All rights
reserved. The information in this Guide may change without notice. We may issue revisions to tell
you about such changes. Please send comments or questions about this Guide to: Technical
Publications, EchoStar Corporation, 100 Inverness Terrace East, Englewood, CO 80112.
Printed in the United States of America. Part Number: 176779 revision 02
DISH Network is a registered trademark of DISH Network L.L.C. For information about DISH
Network, please visit our website at www.dishnetwork.com
We acknowledge all product names, trade names, or corporate names we mention in this Guide
to be the proprietary property of the registered owners.
Manufactured under license from Dolby Laboratories. “Dolby” and the double-D symbol are
trademarks of Dolby Laboratories.
HDMI, the HDMI logo, and High-Definition Multimedia Interface are trademarks or registered
trademarks of HDMI Licensing LLC.
HomePlug is a trademark and registered trademark of the HomePlug Powerline Alliance, Inc.
.
SAFETY
IMPORTANT SAFETY INSTRUCTIONS
PROPER CARE OF YOUR EQUIPMENT
i
SAFETY
IMPORTANT SAFETY INSTRUCTIONS
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with a dry cloth.
7. Do not block any ventilation openings. Install in accordance with
the manufacturer’s instructions.
8. Do not install near any heat sources such as radiators, heat
registers, stoves, or other apparatus (including amplifiers) that
produce heat.
9. Do not defeat the safety purpose of the polarized or groundingtype plug. A polarized plug has two blades with one wider than
the other. A grounding-type plug has two blades and a third
grounding prong. The wide blade or the third prong are provided
for your safety. If the provided plug does not fit into your outlet,
consult an electrician for replacement of the obsolete outlet.
10.Protect the power cord from being walked on or pinched,
particularly at plugs, convenience receptacles, and the point
where they exit from the apparatus.
11. Use only attachments/accessories specified by the
manufacturer.
12.Unplug this apparatus during lightning storms or when unused
for long periods of time.
13.Refer all servicing to qualified service personnel. Servicing is
required when the apparatus has been damaged in any way,
such as the power supply cord or plug is damaged, liquid has
been spilled or objects have fallen into the apparatus, the
apparatus has been exposed to rain or moisture, does not
operate normally, or has been dropped.
14.Apparatus shall not be exposed to dripping or
splashing and no objects filled with liquids, such as vases,
shall be placed on the apparatus.
ii
Important Safety Instructions
CAUTION—To reduce the risk of fire, use only No. 26
AWG or larger telecommunication line cord.
• Locate the receiver in an open, well-ventilated area. Do not place
the receiver in an enclosure (such as a cabinet) without proper
ventilation.
• Do not impede ventilation by covering the ventilation slots (such
as with magazines, curtains, tablecloth, etc.), or the receiver will
overheat.
• Do not stack the receiver on top of or below other electronic
devices as this can cause heat build-up and vibration.
• Do not install the receiver in any area where the temperature can
be less than 40°F or more than 113°F, and do not cover it.
• Connect the power plug to an outlet having a safety ground
connection. The power plug must be readily accessible so that
the equipment can be easily disconnected from the AC power.
• Operate the receiver using only the type of power source
indicated on the marking label. Unplug the receiver power cord
by gripping the power plug, not the cord.
• Do not overload wall outlets or extension cords — this can result
in a risk of fire or electrical shock.
• Never insert objects of any kind through openings into the
receiver, as the objects may touch dangerous voltage points or
short out parts. This could cause fire or electrical shock.
• Do not attempt to service the receiver yourself, as opening or
removing covers may expose you to dangerous voltage, and will
void the Limited Warranty. Refer all servicing to authorized
service personnel.
• Unplug the receiver from the AC power outlet before cleaning.
The receiver is still connected to the AC power whenever it is
plugged in to a live power outlet, even if the receiver is “turned
off” using the remote control or front panel button.
iii
SAFETY
IMPORTANT SAFETY INSTRUCTIONS (continued)
• Do not place naked flame sources such as lighted candles on or
near the receiver.
• Do not expose the remote control batteries to excessive heat or
fire.
Note to Installer: This reminder is provided to call the installer's
attention to Article 810 section II of the National Electrical Code
(NEC) that provides guidelines for proper grounding and, in
particular, specifies that the cable ground shall be connected to the
grounding system of the building as close to the point of cable entry
as practical.
Example of Antenna Grounding
National Electrical Code, 2008
Antenna
Lead in Wire
Ground Clamp
Antenna
Discharge
Unit
Electric
Service
Equipment
(NEC Section 810-20)
Grounding
Conductors
(NEC Section 810-21)
Ground Clamp
Power Service Grounding
Electrode System
(NEC Art. 250, Part H)
Do not locate the antenna near overhead light or power circuits, or
where it can fall into such power lines or circuits. When installing the
antenna, take extreme care to avoid touching such power lines or
circuits, as contact with them can be fatal.
iv
Proper Care of Your Equipment
PROPER CARE OF YOUR EQUIPMENT
• Always handle the receiver carefully. Excessive shock and
vibration can damage the hard drive.
• Always turn the receiver off, unplug it, and then let it sit idle for at
least 30 seconds before moving it.
• If the receiver is cold to the touch, do not plug it in immediately.
Let it sit unplugged at room temperature for at least 45 minutes
before plugging it in.
• The use of accessories or attachments not recommended by the
receiver manufacturer will void the Limited Warranty.
• If you plug the receiver’s power cord into an outlet that contains
surge suppression, then verify you are using a HomePlugcompatible surge-protected power strip or socket . Do not plug
the receiver into an outlet with ground fault protection.
• During an electrical storm or when the receiver is left unattended
and unused for long periods of time, unplug the power cord from
the wall outlet, and disconnect the lines between the receiver
and the antenna. This will provide additional protection against
damage caused by lightning or power-line surges.
• In some TVs, the presence of fixed images for extended periods
of time may cause permanent imprints on the screen. Consult
your TV’s manufacturer and user manual to determine if this is
an issue for your TV.
v
SAFETY
vi
Getting More Help
Getting More Help
• FINDING MORE INFORMATION
• TROUBLESHOOTING
1
Getting More Help
Finding More Information
INDING MORE INFORMATION
F
How to get help:
•
If your new ViP®922
least one remote control, you together to
access various forms of on-screen user Remote is
not working on page 9.
• For more information on how to use your remote controls, refer to the
Quick Reference Guide that came with your ViP922 receiver.
• You can operate many of the features of your ViP922 receiver using
the capacitive-touch front panel controls, too. Note that this front panel
requires a light touch to activate it (and then it glows a little brighter)
before you touch the specific control to perform your intended function.
• On the Main Menu (accessed by pressing MENU on your linked remote
control or touching MENU on the front panel), a Help tile is displayed.
yet linked with at
Selecting this tile accesses a Help area where you can browse the onscreen user manual, view help videos, try out the interactive help
application, or search for help on any topic for the VIP922 receiver and
its remote controls. Most information a user needs is available in this
area of your receiver.
• Beginning on the next page, this guide provides tips for troubleshooting
certain kinds of issues you might encounter with your satellite system.
Also, you can find more information on your new satellite receiver and
its remote controls at www.dishnetwork.com. Select the Support link.
2
T
ROUBLESHOOTING
Message Numbers
Getting More Help
Troubleshooting
Message
Number
001
002
003, 004
Possible Reason(s) What to Do
Check the coaxial cables and their connections
to and from the multi-dish switch. Make sure that
all required cables are in place, and check that
all cable connections are tight and dry (for
outdoor cables). Run the Check Switch test, as
There may be a problem with the
multi-dish switch.
Heavy rain, snow, or cloud cover
may be interfering with satellite
signal transmission, or there may
be other interference.
The wrong type of coaxial cable
may be used in the system, or the
total run length of cable may be
too long. There may also be a
problem with the multi-dish
switch.
follows:
1.
Press MENU
eceiver’s front panel.
r
2. Select the Settings tile, and then scroll dow
to
Point Dish.
3.Access the Point Dish scree
heck Switch to run the test.
C
If this does not work, call the Customer Service
Center at 1-800-333-DISH (3474) for help.
• Note the local weather conditions. R
an
y snow or other debris
collected on
the satellite dish has a clear line of sight to the
satellite. Check whether branche
ve grown into the line of sight of the dish.
ha
• Make sure that the satellite dish is aimed at
the satellite. Check the strength of the signal
using the Point Dish screen (select the
Settings tile and scroll down to Point Dish).
C
onsult with your installer in order to re-a
th
e dish, if necessary, to obtain the strong
ssible signal.
po
• Make sure the system uses RG-6 co
cable; if not, contact yo
• Check the dish-to-receiver cable run length. If
your system is labeled DISH Pro, the ca
can be
th
e coaxial cables and their connectio
an
d from the multi-dish switch. Make sure that
all required cables are in place
th
at all cable connections are tight and
(for ou
do
es not work, run th
fo
llows:
1. Press MENU on your remote control or the
receiver’s front panel.
2.Select the Settings tile, a
do
wn to Point Dish.
3.Access the Point Dish scree
C
heck Switch to run the test.
on your remote control or th
the satellite dish. Make sure that
as much as 200 feet in length.
tdoor cables and connections). If
e
n and select
which may have
ur dealer or installer.
e Check Switch test, as
emove
s or leaves
axial
Check
ns to
, and check
dry
nd then scroll
n and select
ble
this
im
est
n
3
Getting More Help
Troubleshooting
Message
Number
005
006
011, 012
Possible Reason(s) What to Do
ve just authorized your receiver
tdoor cables and connections).
e dish anten
are both tight a
to the satellite(s). Check whether
na.
Signal Strength bar on the
d displays the word
ssible sig
nal.
The receiver may not have
received authorization for
programming yet. The satellite
dish may have moved so that it is
no longer picking up the satellite
signal. The cable connections
may have loosened or have
moisture inside. There may be an
interruption of the satellite signal.
The receiver may not be
connected to an active telephone
line or broadband Internet
connection.
Viewers in specific areas are
prohibited from watching certain
programs. For example, viewers
who live close to a particular
football stadium may be
prohibited from watching football
games that are played in that
stadium.
• If you ha
(added it to your account), then wait a few
minutes to see if the message has been
removed. Make sure that all required cables
are in place, and check that all cable
connections
ou
• Make sure that the satellite dish ha
line of sight
branches or leaves are in
th
•
Check that the
Point Dish screen (select the Settings tile,
scroll down, and select Point Dish) is green
an
contact your installer to re-aim the satellite
dish, if necessary, to obtain the strongest
po
•
If you have not authorized the receiver, then
call the Customer Service Center at 1-800333-DISH (3474) and do so.
You must keep each installed receiver
connected to an active telephone line or
broadband Internet connection at all times.
Program providers, not DISH Network, specify
which programs are blacked out for specific
areas.
nd dry (for
s a clear
the line of sight of
Locked. If not, the
you
Call
013, 014
You may have tried to tune to a
program on a channel to which
you don’t subscribe.
• You must subscribe to a channel before
can tune
th
DISH (3474) to subscribe to
ne
• If you subscrib
these messages, then press the red reset
bu
of
message ha
complete.
• If you believe this message was displayed by
mistake,
1-800-333-DISH
to a program on that channel.
e Customer Service Center at 1-800-333-
w channel(s).
tton behind the small doo
the receiver’s fro
e to the channel and you see
nt panel and see if the
s been removed after the reset is
call the Customer Service Center at
(3474).
one (or more)
r on the left side
4
Getting More Help
Troubleshooting
Message
Number
015
018
022
Possible Reason(s) What to Do
nutes to see if the message
d check that all cable
are both tight a
to the satellite(s). Check whether
wn, and select Point Dish
/or to get authorization to make
are both tight a
o the satellite. Check
or leaves have grown into the line of
wn, and select Point Dish
You may have just plugged in the
receiver and it is acquiring the
satellite signal, or the receiver
may have temporarily lost the
signal.
The receiver may not be
connected to an active telephone
line or broadband Internet
connection.
The receiver may not have
received authorization for
programming yet. The satellite
dish may have moved so that it is
no longer picking up the satellite
signal. The cable connections
may have loosened or have
moisture inside. There may have
been an interruption of the
satellite signal.
• Wait a few mi
go
es away. Make sure that all required cables
are in place, an
connections
ou
tdoor cables and connections).
• Make sure that the satellite dish ha
line of sight
branches or leaves have grown into the line of
sight of the dish antenna.
• Check that the Signal Strength bar
Point Dish scree
scroll do
an
d displays the word Locked. If not, th
contact your installer t
dish, if necessary, to obtain the strongest
po
ssible signal.
• You must connect the receiver to an act
telephone line or broadband Internet
connection at all times.
• Call the Customer Service Center at 1-800333-DISH (3474) for help
limit and
pu
rchase.
• If you have authorized the receiver, wait a few
minutes to see if the messag
removed. Make sure that all required cables
are in place, and check that all cable
connections
ou
tdoor cables and connections).
• Make sure that the satellite dish ha
line of sight t
branches
sight of the dish antenna.
• Check that the Signal Strength bar
Point Dish scree
scroll do
an
d displays the word Locked. If not, contact
your installer to re-aim the satellite dish. If you
have not authorized the receiver, then call the
Customer Service Center at 1-800-333-DISH
(3474) and do so.
nd dry (for
s a clear
n (select the Settings tile
o re-aim the
checking the credit
n (select the Settings tile
on the
) is green
satellite
e has been
nd dry (for
s a clear
whether
on the
) is green
en
a
,
ive
,
028
The receiver may need to get
new software before you can use
it to order Pay-Per-View
programs.
Press the POWER button to turn the receiver off.
Doing this allows the receiver to download new
software via satellite. This download may take
several minutes; do not disturb or unplug the
receiver during this time. After the downloaded
software is installed, you will be able to order
Pay-Per-View programs through your receiver.
5
Getting More Help
Troubleshooting
Message
Number
059
060
061
074
Possible Reason(s) What to Do
If your setup includes a multi-dish switch, then
You may have tried to close an
installation menu without having
performed the Check Switch test
on the Point Dish screen.
You may have aimed the satellite
dish at one satellite, but selected
the option for another satellite on
the Point Dish screen.
The receiver is downloading
current software.
The receiver gives you three
chances to enter the correct
password. If you fail to do so, the
receiver “times out” and will not
allow you to try again for several
minutes.
run the Check Switch test, as follows:
1.
Press MENU
eceiver’s front panel.
r
2. Select the Settings tile, scroll down, and then
select Point Dish.
3.Access the Point Dish scree
C
heck Switch to run the test.
• Make sure that you have selected the opt
r the correct satellite on the Poin
fo
screen (select the Settings tile, scroll down,
d select Point Dish).
an
• Make sure that the cable(s) for the satellite
that you have selected is connected to the
LNBF that receives signals from that satellite.
Contact your in
dish, if
It is very important for the receiver to get the
latest software to function properly. The satellite
download may take several minutes. Do not
disturb or unplug the receiver during this time.
Wait a few minutes and then try again to enter
the password.
Note: The “time out” feature is designed to
prevent someone from trying password after
password until he or she happens to guess the
right one and then gains unauthorized access to
the receiver.
on your remote control or th
necessary, at the correct satellite(s).
staller to re-aim the satellite
e
n and select
ion
t Dish
Connect the receiver to an active telephone line
or broadband Internet connection. Make sure
that the telephone line or Internet connection to
which you connect the receiver is working
properly.
Note: To order Pay-Per-View programs, you
must keep each receiver connected to an active
telephone line or broadband Internet
connection. The receiver uses the telephone line
to make toll-free calls (when the phone is not in
use) or the Internet connection to send purchase
information to DISH Network.
If you want to reset the receiver to its factory
default settings, select Yes. If you do not want to
reset the receiver to factory defaults, select No.
078,
079, 080
093
You may not have connected the
receiver to an active telephone
line or broadband Internet
connection, or the telephone line
or Internet connection may be
defective.
You may have selected the Reset
to Factory Defaults option.
6
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