Dish Hopper w-Sling User Guide

WHOLE-HOME DVR

USER GUIDE

913.book Page 1 Tuesday, January 15, 2013 4:57 PM

Warning and Attention Symbols

You must be aware of safety when you install and use this system. This User Guide provides various procedures. If you do some of these procedures carelessly, you could injure or kill yourself or damage equipment or property. Some other procedures require special attention.

The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to the presence of uninsulated “dangerous voltage” within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.

The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance.

For Your Safety

Do not try to open the case of the receiver. There is risk of electrical shock, which may cause damage to the receiver and/or personal injury or death to you. There are no user-serviceable parts inside the receiver. Opening the receiver case or making unauthorized changes will void the warranty.

Warning: To reduce the risk of fire or electric shock, do not expose this appliance to rain or moisture.

Important Software Notice

As with all software controlled products, unexpected behavior could arise if the user tries to perform operations in a nonroutine manner. This product, like almost any other high tech product, is subject to bugs and hence EchoStar CANNOT AND DOES NOT GUARANTEE OR WARRANT THAT ALL FEATURES, SUCH AS PARENTAL CONTROLS, WILL WORK AS INTENDED UNDER ALL CIRCUMSTANCES. EchoStar endeavors to improve such conditions and will periodically download improvements.

In compliance with the terms of the GNU Public License (GPL), EchoStar is making some source code available to the public to download from www.echostar.com.

Equipment and Software Covered by this User’s Guide

This User Guide covers the Hopper with Sling HD DVR receiver, and software model Hopper with Sling. This Guide may cover other devices, not listed here.

Copyright © 2013 EchoStar Technologies L.L.C., Englewood, Colorado 80112. All rights reserved. The information in this User Guide may change without notice. We may issue revisions to tell you about such changes. Please send comments or questions about this User Guide to: Technical Publications, EchoStar Corporation, 100 Inverness Terrace East,

Englewood, Colorado 80112. Part Number: 198699 DISH and DISH Network are registered trademarks of DISH Network L.L.C. For information about DISH Network, please visit our website

at www.dish.com. We acknowledge all product names, trade names, or corporate names we mention in this User Guide to be the proprietary property of the registered owners. Bluetooth and the Bluetooth logo are registered trademarks of the Bluetooth SIG.

Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are trademarks of Dolby Laboratories.

HDMI, the HDMI logo and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC.

This equipment may incorporate copyright protection technology that is protected by U.S. patents, patent applications, and/or other intellectual property rights. Use of such copyright protection technology is intended for home and other limited pay-per-view uses only unless otherwise authorized. Reverse engineering or disassembly is prohibited.

913.book Page i Tuesday, January 15, 2013 4:57 PM

Important Safety Instructions .........................vii

Introduction ........................................................1

WELCOME ...................................................................2

OW TO USE THIS USER GUIDE ...................................2

BOUT YOUR DISH ACCOUNT .....................................4

ATCHING TV NOW ....................................................5

DDITIONAL SERVICES ................................................7

BOUT SATELLITE TV RECEPTION ...............................7

HY CONNECT TO A PHONE LINE OR BROADBAND INTERNET? 8

OVING ON-SCREEN LOGO .........................................8

Receiver & Remote Control .............................11

HOPPER WITH SLING HD DVR OVERVIEW .................12

EMOTE CONTROL(S) ................................................ 12

HE LOCATE REMOTE FEATURE .................................15

AIRING YOUR REMOTE CONTROL .............................16

ONTROLLING OTHER COMPONENTS .........................17

OPPER WITH SLING FRONT PANEL ...........................25

OPPER WITH SLING BACK PANEL ............................25

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Table of Contents

TV Basics ..........................................................29

USING THE ON-SCREEN MENUS .................................26

SING TEXT FIELDS ..................................................27

IPS ..........................................................................28

UESTIONS ...............................................................28

CHANGING CHANNELS ...............................................30

SING THE PROGRAM GUIDE .....................................30

SING THE BROWSE BANNER ....................................32

SING THEMES AND PREDICTIVE SEARCH ..................32

SING PICTURE-IN-PICTURE (HOPPER WITH SLING ONLY) 34

TARTING IN ONE ROOM AND FINISHING IN ANOTHER 34

OMES WITH A SECOND HOPPER WITH SLING INSTALLED 35

IPS ..........................................................................36

UESTIONS ...............................................................36

On Demand .......................................................37

PAY-PER-VIEW ..........................................................38

DISH O

LOCKBUSTER @HOME™ ......................................... 39

ISHONLINE.COM ......................................................39

RDERING CONSIDERATIONS .....................................40

IPS ..........................................................................40

UESTIONS ...............................................................41

N DEMAND ....................................................38

OTES ......................................................................42

Favorites Lists ..................................................43

WHAT ARE FAVORITES LISTS? ..................................44

REATING OR CHANGING FAVORITES LISTS ...............44

DITING FAVORITES LISTS .........................................45

SING FAVORITES LISTS ...........................................46

IPS ..........................................................................46

UESTIONS ...............................................................46

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Parental Controls .............................................47

Table of Contents

WHAT ARE LOCKS AND RESTRICTIONS? ....................48

REATING OR CHANGING A PASSWORD .....................49

OPYING LOCKS FROM YOUR HOPPER TO A JOEY .....49

REATING OR CHANGING RATINGS RESTRICTIONS .....50

REATING OR CHANGING CHANNEL LOCKS ...............53

IDING ADULT CONTENT OR LOCKED CHANNELS .......53

IPS ..........................................................................54

UESTIONS ...............................................................54

Apps ..................................................................55

USING THE HOME MEDIA FEATURE ............................56

SING APPS ON YOUR HOPPER WITH SLING ..............57

Y ACCOUNT/CUSTOMER SUPPORT ..........................57

IPS ..........................................................................57

Digital Video Recordings .................................59

WHAT IS A DVR? ...................................................... 60

AUSING A PROGRAM ...............................................60

EVERSE, FAST FORWARD, AND SKIP .......................61

LOW MOTION AND FRAME-BY-FRAME ......................61

ECORDING A LIVE PROGRAM ...................................62

LAYING A RECORDED PROGRAM ..............................62

ECORDING WHILE WATCHING DIFFERENT PROGRAMS 63

THER RECORDING OPTIONS ....................................63

ROUPING AND SORTING RECORDINGS .....................64

Recording Future Programs ...........................65

USING PRIMETIME ANYTIME™ AND AUTOHOP™ ........66

IMERS AND RECORDINGS .........................................68

SING THE TIMERS LIST ............................................71

SING THE DAILY SCHEDULE .....................................71

ETTING UP AN EVENT TIMER ...................................72

iii

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Table of Contents

Hopper Extras ...................................................75

SETTING UP A SEEK & RECORD™ TIMER ..................72

HANGING OR DELETING A TIMER ..............................73

IPS ..........................................................................73

UESTIONS ...............................................................74

WHAT’S HOT .............................................................76

IRIUSXM® SATELLITE RADIO ..................................76

S SRS® T

SING MULTI-CHANNEL RECALL ................................77

LUETOOTH® AUDIO STREAMING ..............................78

B USB D

RUVOLUME FEATURE ...................................76

IGITAL OVER-THE-AIR TUNER .........................79

User Preferences ..............................................81

USING MULTIMEDIA ...................................................82

SING CALLER ID ..................................................... 83

USTOMIZING THE GUIDE AND CHANNEL LISTS ..........85

HANGING LANGUAGES .............................................86

SING CLOSED CAPTIONING ......................................86

SING AUDIO OUTPUT ...............................................87

ESETTING TO FACTORY DEFAULTS ..........................89

ECEIVER UPDATES ..................................................89

IPS ..........................................................................90

UESTIONS ...............................................................90

Connectivity ......................................................91

CONNECTING THE HOPPER WITH SLING HD DVR .......90

ONNECTING THE JOEY RECEIVER(S) ........................93

ONNECTING THE PHONE LINE ..................................95

ONNECTING TO BROADBAND INTERNET ....................97

SING DISH ANYWHERE ............................................99

SING TROUBLESHOOTING TOOLS ...........................100

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Reference ........................................................ 103

Appendix ......................................................... 117

Table of Contents

TROUBLESHOOTING TABLES ....................................104

EMOTE CONTROL DEVICE CODES ..........................115

LIMITED WARRANTY ................................................118

ESIDENTIAL CUSTOMER AGREEMENT .....................120

R FCC C

OMPLIANCE ..................................................128

Index ................................................................ 129

Inside Back Cover to Record Codes & Settings

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Table of Contents

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Important Safety Instructions

1 Read these instructions. 2 Keep these instructions. 3 Heed all warnings. 4 Follow all instructions. 5 Do not use this apparatus near water. 6 Clean only with a dry cloth. 7 Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions. 8 Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus

(including amplifiers) that produce heat.

9 Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has

two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.

10 Protect the power cord from being walked on or pinched, particularly at plugs, convenience

receptacles, and the point where they exit from the apparatus.

11 Use only attachments/accessories specified by the manufacturer. 12 Unplug this apparatus during lightning storms or when unused for long periods of time. 13 Refer all servicing to qualified service personnel. Servicing is required when the apparatus has

been damaged in any way, such as the power supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

14 The power plug must be readily accessible so that the apparatus can be easily disconnected from

the AC power.

15 Tighten all of the coaxial cable connections only by hand. If you use a wrench, you may

overtighten the connections and damage your equipment.

16 The receiver is still connected to the AC power whenever it is plugged into a live power outlet,

even if it is “turned off” (in standby mode) using a remote-control or front-panel POWER button.

vii

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Safety

Note to Satellite TV System Installer: This reminder is provided to call the satellite TV system installer’s

attention to Article 820-40 of the National Electrical Code (NEC) that provides guidelines for proper grounding and, in particular, specifies that the cable ground shall be connected to the grounding system of the building as

close to the point of cable entry as practical.

Apparatus shall not be exposed to dripping or splashing and no objects filled with liquids, such as vases, shall be placed on the apparatus. Also, no sources of flame, such as lit candles, shall be placed on the apparatus.

Satellite Dish

Coaxial Cable

Ground Clamp

Antenna Discharge Unit

Grounding Conductors

(NEC Section 810-21)

from Satellite Dish Electric Service Equipment

Ground Clamps

Power Service Grounding Electrode System (NEC Art. 250, Part H)

• Operate the receiver using only the type of power source indicated on the marking label. Unplug the receiver power cord by gripping the power plug, not the cord.

• Do not overload wall outlets or extension cords; this can result in a risk of fire or electrical shock.

• Never insert objects of any kind into the receiver through openings, as the objects may touch dangerous

voltage points or short out parts. This could cause fire or electrical shock.

• Do not locate the antenna near overhead light or power circuits, or where it can fall into such power lines or circuits. When installing the antenna, take extreme care to avoid touching such power lines or circuits, as contact with them can be fatal.

• Do not attempt to service the receiver yourself, as opening or removing covers may expose you to dangerous voltage, and will void the Limited Warranty. Refer all servicing to authorized service personnel.

Proper Care of Your Equipment

• Always handle the satellite receiver carefully. Excessive shock and vibration can damage the hard drive.

• Unplug the receiver from the AC power outlet before cleaning.

• Always turn the receiver off, unplug it and let it sit for at least 30 seconds before moving it.

• The use of accessories or attachments not recommended by the receiver manufacturer will void the Limited

Warranty.

• Do not place the receiver in an enclosure (such as a cabinet) without proper ventilation.

• Do not stack the receiver on top of or below other electronic devices as this can cause heat build-up and

vibration.

• Do not install the receiver in any area where the temperature can be less than 40°F or more than 113°F. If the receiver is cold to the touch, do not plug it in immediately. Let it sit unplugged at room temperature for at least 45 minutes before plugging it in.

• Use an outlet that contains surge suppression or ground fault protection. During an electrical storm or when the receiver is left unattended and unused for long periods of time, unplug the power cord from the wall outlet, disconnect the lines between the receiver and the antenna, and disconnect the telephone line. This will provide additional protection against damage caused by lightning or power line surges.

viii

On some TVs, the presence of fixed images for extended periods of time may cause them to be permanently imprinted on the screen. Consult your TV user guide for information on whether this is a problem for your TV, what operating/viewing restrictions apply to avoid this problem, and associated TV warranty coverage.

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Introduction

Introduction and Welcome to DISH!

What you’ll find in this chapter:

• WELCOME

• HOW TO USE THIS USER GUIDE

• ABOUT YOUR DISH ACCOUNT

• WATCHING TV NOW

• ADDITIONAL SERVICES

• ABOUT SATELLITE TV RECEPTION

• WHY CONNECT TO A PHONE LINE OR

BROADBAND INTERNET? INTERNET

• MOVING ON-SCREEN LOGO

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Chapter 1

Welcome

WELCOME

Thanks for choosing DISH®. You are about to experience the excitement and convenience of our Direct Broadcast Satellite (DBS) service, which delivers the very best picture and sound quality. DISH consistently provides the latest products and satellite services—with high performance, ease of operation, and a wide variety of entertainment options.

Your new Hopper™ with Sling® is a Whole-Home HD DVR that offers full digital video recording functionality, including pausing live TV, to every TV in your house that is a part of your Whole-Home DVR system. The Hopper with Sling HD DVR is the hub for all things entertainment. It's a three-tuner HD DVR that lets you record up to three HD channels at once at any time and play them back in any room in your home. Plus, using the PrimeTime Anytime™ feature, you can record up to six HD channels at once (with your local ABC, CBS, FOX AND NBC channels provided in HD, which may not be available in all markets). It is one HD DVR that works independently on as many as four different TVs at the same time, so everyone can be in different rooms watching their favorite TV programming.

Joey™ Receivers connect to other TVs in your home and link to the Hopper with Sling system, creating a Whole-Home DVR network. It offers all of the features of the Hopper with Sling HD DVR (with the exception of Picture-In-Picture) and offers an identical user interface and remote control as the Hopper with Sling. You can connect a Joey Receiver to a high-definition or standard-definition TV.

HOW TO USE THIS USER GUIDE

This section explains how the user guide is divided and the conventions used throughout.

Guide Overview

The information in this guide is separated into several chapters to make it easy for you to find exactly what you’re looking for:

• Chapter 1: Introduction gives you a brief overview of DISH and your new Hopper with Sling HD DVR.

• Chapter 2: Receiver & Remote Control explains the basic features of your system and how to use the remote controls, front panel buttons, and back panel connections.

• Chapter 3: TV Basics describes how to change channels and look for programs.

• Chapter 4: On Demand shows you how to order and watch Pay-Per-View events and

On Demand programming offered by DISH.

• Chapter 5: Favorites Lists explains how to create, name, and use favorites lists.

• Chapter 6: Parental Controls explains how to set locks and passwords for parental

controls.

• Chapter 7: Apps describes how to use the home media and interactive features of your satellite TV system.

• Chapter 8: Digital Video Recordings explains how to use the integrated recording features of your Hopper with Sling HD DVR to maximize your viewing pleasure.

• Chapter 9: Recording Future Programs shows you how you can set your DVR to record and then play back your favorite programs when you want to watch them.

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• Chapter 10: Hopper Extras contains instructions for programming your remote to control your Hopper with Sling HD DVR and equipment like a TV or DVD player.

• Chapter 11: User Preferences shows you how to customize your TV system.

• Chapter 12: Connectivity explains how to connect your Hopper with Sling HD DVR to

your TV, as well as to other equipment you may have, such as a VCR.

Guide Conventions

• The labels of the remote-control buttons are all in capital letters.

Example: Press SAT to control your Hopper or Joey.

• Select means to move the highlight to an on-screen option or choice in a menu list and then press the SELECT button on the remote control. Example: Select the Locks option.

• This user guide uses HD to refer to high definition and SD for standard definition.

• In a Whole-Home HD DVR system, the TV nearest the Hopper with Sling receives

menus and programming directly from its outputs and is connected using audio/video cables, for example an HDMI cable connected to an HDTV.

• In a Whole-Home HD DVR system, one or more TV(s) located in other rooms are connected to Joey Receivers using audio/video cables. Each Joey Receiver is linked to a Hopper with Sling HD DVR, which provides audio/video signals via the Home Video Network connections.

• The instructions in this guide are shown in two ways:

Introduction

How to Use this User Guide

– Instructions in the form of pictures are handy if you’d like to learn something

quickly. These instructions are numbered left to right as shown in the sample below.

– Instructions that are written out are helpful if you’d like to learn more details.

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Chapter 1

About Your DISH Account

ABOUT YOUR DISH ACCOUNT

This section describes how to order your packages and provides information on how to find information about your DISH account.

Ordering Your Programming Packages

Before you can enjoy your new Hopper HD DVR, order your programming packages.

1 Press POWER on the front panel to turn on the Hopper. 2 Press SYSTEM INFO on the front panel to display the System Information screen on the

TV where your Hopper with Sling is located.

3 Call 1-800-333-DISH (3474) and tell the Customer Service Center representative that the

system has been installed and you would like to begin receiving services. A representative will explain the available DISH packages. Give the representative information from the System Information screen displayed on the TV where your Hopper with Sling is located.

4 The representative will send a signal via the satellite to activate your DISH services. This

process usually takes just a few minutes.

5 If the System Information menu screen is still displayed on your TV screen, select Done.

Where to Find Information on Your Account

If you want to know about charges to your DISH account or if you would like to make changes to your programming packages, be sure to have your account information handy and choose one of the following:

• Go to our website at www.mydish.com/myaccount

• Press MENU on your remote control and then select Customer Support.

• Call the DISH Customer Service Center at 1-800-333-DISH (3474).

Note: Additional authorization may be required before certain types of programs and/or optional over-the-air broadcasts can be viewed; certain additional fees may apply.

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WATCHING TV NOW

After you have ordered your programming package, you can begin enjoying the features of your new Hopper with Sling HD DVR. When you complete these simple tours, you’ll be familiar with the remote control and be able to find a program to watch, pause live TV, and record your favorite shows.

Finding a Program to Watch

If you want to know more about watching TV, see Chapter 3: TV Basics starting on page 29.

Introduction

Watching TV Now

Highlight a current

program by pressing the

UP or DOWN ARROW

and then SELECT

Highlight a current

program by pressing the

UP or DOWN ARROW

and then SELECT

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Chapter 1

Watching TV Now

Pausing Live TV

Here’s something you can’t do with regular old TV: pause live TV because someone’s at the door or calling you on the phone, or there’s something else you have to do right now. For more about the pause feature, see Pausing a Program on page 60.

Banner displays to indicate

how long you paused

Recording and Playing Back a Program

Take this tour to learn how to make basic recordings of your favorite shows. For more about the DVR features of your Hopper with Sling system, see Chapter 8: Digital Video Recording starting on page 59.

While watching

a program,

press RECORD

7-8

STOP

Press STOP to stop

playback of the

recorded program

For more recording

options, press

RECORD again

Select Start Over

or Resume

(the recorded

program will

begin playback)

SELECT

press STOP and select

STOP

Select the

program you

recorded

After a few minutes,

Yes to stop recording

To begin watching

DVR

your recorded

program, press DVR

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ADDITIONAL SERVICES

Pay-Per-View

Catch all the action on Pay-Per-View. Take a break from regular TV and order the latest movies, sports, and special events. For details on ordering Pay-Per-View events, see page 38. Be sure to connect your Hopper with Sling to an active telephone line or broadband Internet service before you order a Pay-Per-View event (see the instructions on page 96 and page 97). For more information, visit the mydish.com/ppv website.

On Demand

Press the ON DEMAND button on your remote control and enjoy movies and other programming any time without perusing schedules or waiting around for programs to get started, and without leaving your own home. For more information, visit the mydish.com/ vod website.

Introduction

Additional Services

DISH Online

DISH Online lets you schedule your DVR recordings on the Hopper with Sling if it is connected to broadband Internet service. For options and steps to connect your Hopper with Sling to the Internet, refer to Connecting to Broadband Internet on page 97. For steps to order DISH Online programs, refer to DishOnline.com on page 39. For more information, visit the mydish.com/dishonline website.

ABOUT SATELLITE TV RECEPTION

Satellite television service uses satellites in a stationary orbit over the Earth to deliver TV and audio programming. This type of orbit enables the satellites to stay aligned over one place on the surface of the Earth. Once the satellite dish has been aimed at the satellite, the dish does not have to move to follow it.

Rain and Snow Fade

Heavy rain, snow, or dense cloud cover can reduce the satellite signal, which may interrupt your programming service. Your service will return after the weather condition has passed. Aiming the satellite dish to get the strongest signal during installation, will help prevent rain and snow from interrupting the signal.

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Chapter 1

Why Connect to a Phone Line or Broadband Internet?

Solar Interference

Twice a year, the sun moves to a position behind the DISH satellites as they orbit the Earth. This event occurs during a few days at the beginning of spring and the beginning of autumn, and lasts only a few minutes.

During these brief periods, you will not be able to see programs on DISH. When the sun moves from behind the satellites, the programs will reappear. This is an unavoidable natural event and has an adverse effect on many providers of satellite services.

WHY CONNECT TO A PHONE LINE OR BROADBAND INTERNET?

Your Hopper with Sling HD DVR is equipped with one standard telephone jack and two Ethernet ports that you can use to connect to an active telephone line and to broadband Internet service, respectively. Keep the Hopper with Sling HD DVR connected so that you will be able to order pay-per-view programs using your remote control, use all of the interactive TV features and Hopper with Sling apps, and access other services from DISH (see the instructions on page 97). A connected telephone line also supports the Caller ID feature of your Hopper with Sling HD DVR system (see the instructions on page 96).

Your Hopper with Sling can be connected to your broadband home network. Currently this connection allows you to order additional content not usually available through your satellite TV subscription, and you can order video on demand and pay-per-view events using your remote control (just as you do if connected to a phone line). See the connection instructions on page 97, and more information about DISH Online on page 39.

MOVING ON-SCREEN LOGO

Whenever the Hopper with Sling system is turned off using the remote control or front panel POWER button, you will see the DISH logo and helpful tips still displayed on your TV screen. This feature is included on your Hopper with Sling to assure you that the connections between your Hopper with Sling and TV(s) are OK, and also provides useful information about your whole-home HD DVR system and its features. Press the POWER or SELECT button on the front panel or your remote control to resume watching satellite

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TV programming. Make sure you are using the correct remote control for your TV-viewing location (see page 12 for details).

Introduction

Tips

TIPS

• Always have the latest software—Press POWER to turn off the the Hopper with Sling when you’re not using it. This way, the satellite can send updated software and guide data to your system.

• Order Pay-Per-View programs and events with your remote control—Keep an active telephone line or broadband Internet service connected to the Hopper with Sling system so that you can always have Pay-Per-View ordering at your fingertips, and also avoid any unnecessary additional charges.

QUESTIONS

• How do I find something to watch? Refer to page 5. For more information on finding something to watch, see Chapter 3: TV Basics.

• Why are some of the channels red in the Program Guide? The channels that are red in the Program Guide are those which are not currently included with your DISH package. If you’d like to watch those channels, call 1-800-333-DISH (3474) or visit the www.mydish.com website.

• I’m looking at program information in a guide I bought at the grocery store, but nothing matches what’s on my Hopper with Sling; is something wrong? No,

nothing’s wrong. DISH programming data may vary from what you’ll find in a local TV publication. For best results, you should use the Electronic Program Guide (EPG) on your system, or you can order DISH Entertainment Magazine.

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Chapter 1

Notes

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Receiver & Remote Control

About the Hopper with Sling HD DVR

What you’ll find in this chapter:

• HOPPER WITH SLING HD DVR OVERVIEW

• REMOTE CONTROL(S)

HE LOCATE REMOTE FEATURE

• T

• PAIRING YOUR REMOTE CONTROL

• CONTROLLING OTHER COMPONENTS

• HOPPER WITH SLING FRONT PANEL

• HOPPER WITH SLING BACK PANEL

• USING THE ON-SCREEN MENUS

• USING TEXT FIELDS

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Chapter 2

Hopper with Sling HD DVR Overview

HOPPER WITH SLING HD DVR OVERVIEW

This section gives you an overview of your DISH satellite TV system with integrated DVR.

Satellite Receiver

This three-tuner satellite receiver with integrated digital video recorder can view/record high-definition (HD) and standard-definition (SD) DISH programming on multiple TVs.

• Connect the Hopper with Sling to an HDTV to access, view and record HD and SD programming. The programming from the receiver is delivered to the TV where your Hopper with Sling is located using one or more audio/video interconnect cables.

• The Hopper with Sling HD DVR is also the host for Whole-Home DVR services, delivered to other TV(s) using existing in-home coaxial cable connections to Joey Receiver(s). Each Joey Receiver links to a Hopper with Sling HD DVR and then connects to an HDTV to view HD and SD programming or an SDTV to view SD and down-converted HD programming.

Remote Controls

A remote control comes with each Hopper with Sling HD DVR or Joey Receiver. These remotes use Ultra-High Frequency Second Generation (UHF-2G) radio frequencies to control satellite TV programming. Be sure to set up each remote control to pair to and operate the correct receiver in your home (see page 16).

REMOTE CONTROL(S)

The included remote control(s) give you access to all the features of your satellite TV system, including whole-home DVR services available in a Hopper with Sling HD DVR. You can set up each remote to control a DISH HD DVR satellite TV receiver, via radio frequency (RF) signals, and as many as three other devices in the same room, via infrared (IR) signals (see page 17). These devices can be a TV, a DVD or Blu-ray Disc™ player (or VCR), and a third “auxiliary” device (such as an audio-system component or even a second satellite TV receiver via line-of-sight infrared signals).

The following sections describe how to use the various features on the remote control(s) included with your Hopper with Sling Whole-Home HD DVR system.

Remote Locator

Your Hopper with Sling HD DVR and Joey Receiver(s) have a feature to help you find a lost remote control. On the left side of the front panel of the Hopper with Sling HD DVR where the word Pull appears, lower the hinged panel door to reveal the control buttons, including one labeled LOCATE REMOTE. Press this button, and in a few seconds the remote will begin to beep to help you locate it. See “The Locate Remote feature” on page 15.

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Remote Control Batteries

Each remote control comes with four AAA batteries. When you replace old batteries, you should replace all of the batteries. Use batteries of the same type together, for example, all alkaline. Don’t mix batteries of different types/chemistries. Alkaline batteries will last longer than carbon zinc.

1 Press down on the dimple at the top of the battery cover on the back of the

remote control and slide off the cover.

2 Take out all four of the old batteries. 3 Put in new batteries. Make sure you match the plus (“+”) ends with the plus

markings on the battery case.

Satellite Receiver

Remote Control(s)

4 Slide the battery cover back into place on the back of the remote control.

Low Battery Warning

When you see a low-battery warning message below the Program Banner on your TV screen, the batteries in your remote control are weak and need to be replaced.

Attach the Remote-Control Antenna

Attach the remote-control antenna to the REMOTE ANTENNA connection on the Hopper with Sling back panel to use your UHF-2G remote. (The Joey Receiver’s remote antenna is internal.) Without a remote-control antenna attached, you cannot use this remote to control a Hopper. See Adjusting the Remote-Control Antenna on page 14 for information about improving the performance of your UHF-2G remote control. (Image may vary.)

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Chapter 2

Remote Control(s)

Adjusting the Remote-Control Antenna

Be sure to point the remote-control antenna (back of the receiver) straight up so you can use the remote control from as far away as possible. Don't let the antenna touch anything.

If your remote control isn't working well from far away or another room, you may be experiencing interference from objects near your receiver. To improve your remote control's range, try the following:

– Place the receiver higher than all of the other equipment in your cabinet

or entertainment center.

– Provide space above the receiver so that the remote-control antenna can

be installed pointing straight up. If you cannot install the antenna straight up, then tilt the antenna at no more than a 30° angle from vertical.

– Place the remote-control antenna outside the entertainment center by

using an optional coaxial cable to connect the antenna to the receiver.

– Try moving the receiver itself to other suitable locations. – Move any nearby over-the-air antennas away from the remote-control

antenna. Do not sit an over-the-air antenna on top of your receiver.

– Install a UHF attenuator. See Installing a UHF Attenuator on page 14 for

more details.

Installing a UHF Attenuator

Unwanted UHF signals may interfere with signals from the remote control to the receiver. To prevent such interference, you can install a 10 dB attenuator (available from many electronics parts stores). Adding this attenuator will help keep out stray UHF signals, but it will also cut down how far away your remote control can operate the receiver.

1 Remove the remote-control antenna from the

REMOTE ANTENNA input on the receiver’s back panel.

2 Attach a 10 dB attenuator directly to the REMOTE

ANTENNA input.

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3 Attach the remote-control antenna to the newly

installed attenuator.

THE LOCATE REMOTE FEATURE

Satellite Receiver

The Locate Remote feature

Ever misplace your remote control somewhere in your home and wonder where it is? Press the LOCATE REMOTE button on the front panel of your Hopper with Sling HD DVR (behind the left-side panel door) or Joey Receiver if you cannot find your DISH remote.

Within a few seconds you should hear your remote control emitting a series of beep tones to help you locate it. (If the remote control is out of range of the DISH receiver or remote’s batteries are dead, you will not hear these tones.)

When you find your DISH remote control, press and hold the SELECT button on it and the beeping will stop. Then you can use the remote control normally.

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Chapter 2

Pairing Your Remote Control

PAIRING YOUR REMOTE CONTROL

These instructions help you pair your remote control to your Hopper with Sling HD DVR or Joey Receiver. Your DISH receiver comes with a universal UHF/IR remote control that uses proprietary ZigBee® RF4CE technology. It includes two-way learning functionality and the ability to control up to three additional devices, such as TVs and DVD/Blu-ray Disc™ players, via line-of-sight IR commands.

You will not be able to pair a remote that is already paired to a Hopper with Sling HD DVR or Joey Receiver in your home. To identify which DISH receiver a remote is paired to, you can use the Locate Remote feature (just press the LOCATE REMOTE button on your receiver’s front panel) to have the remote paired to that receiver emit a series of beep tones to identify it.

To pair your remote control

Press SAT

If no operation,

press SYSTEM INFO

on the receiver

(image may vary)

1 Make sure the remote control has fresh batteries installed and is in SAT mode. 2 Press the SYSTEM INFO button on the receiver front panel to display the System

Information screen on the TV.

3 Press and release the SAT button on the remote control:

• Remote 1—Press SYS INFO on the receiver’s front panel. The System Information screen lists your remote control. Typically, the remote control for your Hopper with Sling is shown on the TV connected to your Hopper with Sling HD DVR and the remote for the Joey Receiver on the TV connected to the Joey Receiver.

• Remote 2, 3, ..., 8—As many as eight remote controls can be paired to a receiver and listed in its System Information screen. If you have more than two DISH remote controls, then consult the SYSTEM INFO screen on each of your receivers to ensure that all your DISH remote controls are paired with the correct receivers.

Press Close

4 Select Close to close the System Information screen.

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CONTROLLING OTHER COMPONENTS

To use the remote to control other devices (such as a TV, DVD or Blu-ray Disc™ player or VCR, an audio tuner/preamp or amplifier, or another compatible DISH receiver via IR only), you must first program the remote to control each of these devices. You can do this using the following procedures:

• Setting Up Using the Remote Manager on page 17

• Limited Mode on page 18

• Setting Up by Learning from Another Remote on page 19

• Switching Between TV and Tuner/Amplifier Volume Adjustment on page 21.

Satellite Receiver

Controlling Other Components

Remote Control Modes

Use the remote’s mode buttons, SAT (Hopper with Sling HD DVR or Joey Receiver), TV (for a TV), DVD (for a a disc player or VCR), and AUX (“auxiliary,” for a second TV, DVD/ BD player or VCR, tuner/preamp or audio amplifier) to set the remote control to the right mode for each device. To change the mode, firmly press the button for the device you want the remote to control. The mode button lights for about two seconds to show you have set the remote to that mode.

Setting Up Using the Remote Manager

To set up your remote to control your devices, use the Remote Manager, as follows:

1 Press MENU, highlight and select the Settings tile, and then Remote Manager.

2 Highlight and select the option for the device mode you want to program:

• Select TV Code and follow the on-screen instructions to program the remote in TV Mode to control your TV. After programming is complete, the TV Power button will also turn your TV on and off in any device mode. When Limited Mode is enabled, only the POWER, MUTE and VOLUME buttons will operate your TV.

• Select DVD Code and follow the on-screen instructions to program the remote in DVD Mode to control your DVD or Blu-ray Disc™ player or VCR. When Limited Mode is

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Chapter 2

Controlling Other Components

enabled, only the POWER and VCR-function buttons (like PLAY, PAUSE, etc.) will operate your device.

• Select AUX Code and follow the on-screen instructions to program the remote in AUX Mode to control your auxiliary device, like an audio component or amplifier. You can also program AUX mode to control a second TV or disc player, or even certain other DISH receivers (via IR commands only).

3 Highlight and select Save when you are finished.

Limited Mode

Your remote control is programmed automatically in Limited Mode to prevent inadvertent commands from being sent to your TV, such as an accidental channel or input change. When you use the remote to control your TV in Limited Mode, you will only be able to use the POWER, MUTE, and VOLUME buttons. Also, when you use the remote to control your VCR (using the mode button for a DVD or AUX device) in Limited Mode, you will only be able to use the POWER and VCR-function buttons (like PLAY, PAUSE, etc.).

Turning Limited Mode On and Off

To turn off Limited Mode so that you can use all of the buttons on your DISH remote to control your TV or disc player, do the following:

1 Press MENU, highlight and select the Settings tile, and then Remote Manager. 2 Highlight and select the option for Limited Mode:

• Select Enabled to turn Limited Mode on. This is the default setting.

• Select Disabled to turn Limited Mode off. Now more of the remote-control buttons

function in TV and DVD modes.

3 Highlight and select Save when you are finished.

Note: Limited Mode is not used if an audio amplifier is programmed in AUX mode.

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Setting Up by Learning from Another Remote

After you have programmed your DISH remote to control your devices (in TV, DVD, and/or AUX modes), you may find not all of the commands used by the devices’ original remote controls function as you expect. The learning function of your new DISH remote control

can support these commands.

Satellite Receiver

Controlling Other Components

The remote control can learn commands in two ways:

1 You can use the Remote Manager to program a specific mode, and then learn commands

that add new functions or overwrite existing functions of the remote control’s buttons in this mode. For this type of learning, any remote-control button without a learned command keeps the pre-existing command (if any) for that programmed device code.

2 Each button on this remote control can learn a command from the equipment’s original

remote control. For this type of learning, any remote-control button without a learned command will have no function for that programmed device mode.

To “teach” your DISH remote-control buttons specific commands for your devices, complete the following:

Instructions Additional Information

1 Press the MENU button, select the

Settings tile, then Remote Manager.

2 Select the the option for which device

mode you want to learn commands: TV Code, DVD Code, or AUX Code.

3 On the next screen, select the Learn option

for this device.

After you select AUX Code, you will need to select the type of auxiliary device you want to control in that mode from the on-screen list.

Follow the on-screen instructions.

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Chapter 2

Controlling Other Components

4 Place both your DISH remote control and

the original equipment’s remote control on a table or other flat, stable surface.

5 To start learning device commands:

• If you've found a code for a device, then under Learning Style select “Add learned commands to existing code”.

• If you have not found a code for a device, then under Learning Style select “Blank Slate-This will erase all previous commands”.

6 Point the front of the original device remote

to face the small square (IR window) on the front, left-hand side of the DISH remote control, as shown on page 19.

7 Select the Start Learning option. 8 After a button has learned a command suc-

cessfully, repeat step 6 and step 7 until all commands you want have been learned.

Holding either remote control in your hand may cause learning to fail.

To find and program the device code, use the instructions, “Setting Up Using the Remote Manager” on page 17

The device mode button that you selected remains lit while learning.

Follow the on-screen learning instructions.

9 To end the learning sequence:

• Press one of the mode buttons on the DISH remote. This saves all the commands for that mode, and exits learning to return to normal remote-control operation.

• To cancel learning, do not press any buttons on either remote control for at least 30 seconds. The DISH remote control times out of learning and returns to its normal operation. Note that no learned commands are saved if the DISH remote control times out before completion of learning.

The learning sequence also ends if the remote:

• Runs out of memory for learned commands, whereupon it saves the commands you have learned for equipment in this mode, exits learning and returns to normal remote-control operation. Then the DISH remote cannot learn any additional commands.

• Batteries are too low for learning, when all the mode buttons blink quickly eight times. Learning ends

with no learned commands saved, and the DISH remote

control returns to its normal operation. Change the remote’s batteries.

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