Dish Hopper User Manual
HOPPER
WHOLE-HOME HD DVR SYSTEM
USER GUIDE
Warning and Attention Symbols
You must be aware of safety when you install and use this system. This User Guide provides various procedures. If you do
some of these procedures carelessly, you could injure or kill yourself or damage equipment or property. Some other
procedures require special attention.
For Your Safety
Important Software Notice
As with all software controlled products, unexpected behavior could arise if the user tries to perform operations in a nonroutine manner. This product, like almost any other high tech product, is subject to bugs and hence EchoStar CANNOT
AND DOES NOT GUARANTEE OR WARRANT THAT ALL FEATURES, SUCH AS PARENTAL CONTROLS, WILL WORK
AS INTENDED UNDER ALL CIRCUMSTANCES. EchoStar endeavors to improve such conditions and will periodically
download improvements.
In compliance with the terms of the GNU Public License (GPL), EchoStar is making some source code available to the
public to download from www.echostar.com.
Equipment and Software Covered by this User’s Guide
This User Guide covers the Hopper HD DVR receiver, and software models Hopper 2000. This Guide may cover other
devices, not listed here.
Copyright Notice
Copyright © 2012 EchoStar Technologies L.L.C., Englewood, Colorado 80112. All rights reserved.
The information in this User Guide may change without notice. We may issue revisions to tell you about such changes.
Please send comments or questions about this User Guide to: Technical Publications, EchoStar Corporation, 100 Inverness Terrace East,
Englewood, Colorado 80112.
Part Number: 195004
DISH and DISH Network are registered trademarks of DISH Network L.L.C. For information about DISH Network, please visit our website
at www.dish.com
.
We acknowledge all product names, trade names, or corporate names we mention in this User Guide to be the proprietary property of the
registered owners.
Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are trademarks of Dolby Laboratories.
HDMI, the HDMI logo and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC.
This equipment may incorporate copyright protection technology that is protected by U.S. patents, patent applications, and/or other
intellectual property rights. Use of such copyright protection technology is intended for home and other limited pay-per-view uses only
unless otherwise authorized. Reverse engineering or disassembly is prohibited.
The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to
the presence of uninsulated “dangerous voltage” within the product’s enclosure that may be of sufficient
magnitude to constitute a risk of electric shock to persons.
The exclamation point within an equilateral triangle is intended to alert the user to the presence of
important operating and maintenance (servicing) instructions in the literature accompanying the
appliance.
Do not try to open the case of the receiver. There is risk of electrical shock, which may cause damage to
the receiver and/or personal injury or death to you. There are no user-serviceable parts inside the
receiver. Opening the receiver case or making unauthorized changes will void the warranty.
Warning: To reduce the risk of fire or electric shock, do not expose this appliance to rain or moisture.
i
Important Safety Instructions .........................vii
Introduction ........................................................1
WELCOME ...................................................................2
HOW TO USE THIS USER GUIDE ...................................2
A
BOUT YOUR DISH ACCOUNT ....................................4
WATCHING TV NOW ....................................................5
ADDITIONAL SERVICES ................................................7
A
BOUT SATELLITE TV RECEPTION ...............................7
W
HY CONNECT TO A PHONE LINE OR BROADBAND INTERNET? 8
MOVING ON-SCREEN LOGO .........................................8
Receiver & Remote Control .............................11
HOPPER HD DVR OVERVIEW ....................................12
R
EMOTE CONTROL ....................................................12
HOPPER FRONT PANEL .............................................17
H
OPPER BACK PANEL ...............................................17
USING THE ON-SCREEN MENUS .................................18
U
SING TEXT FIELDS ..................................................19
Table of Contents
ii
Finding Programs to Watch ............................21
CHANGING CHANNELS ...............................................22
USING THE PROGRAM GUIDE .....................................22
U
SING THE BROWSE BANNER ....................................24
USING THEMES AND SEARCH .....................................24
U
SING PICTURE-IN-PICTURE (HOPPER ONLY) ............. 26
U
SING MULTI-CHANNEL RECALL ................................26
S
TARTING IN ONE ROOM AND FINISHING IN ANOTHER 27
H
OMES WITH A SECOND HOPPER INSTALLED ............. 28
Pay-Per-Programs ............................................29
PAY-PER-VIEW .........................................................30
DISH ON DEMAND ....................................................30
BLOCKBUSTER @HOME™ .........................................31
D
ISHONLINE.COM ......................................................31
ORDERING CONSIDERATIONS .....................................32
Favorites Lists ..................................................35
WHAT ARE FAVORITES LISTS? ..................................36
CREATING OR CHANGING FAVORITES LISTS ...............36
N
AMING FAVORITES LISTS .........................................37
U
SING FAVORITES LISTS ...........................................37
Parental Controls .............................................39
WHAT ARE LOCKS AND RESTRICTIONS? ....................40
CREATING OR CHANGING A PASSWORD .....................41
C
OPYING LOCKS FROM YOUR HOPPER TO A JOEY ..... 41
CREATING OR CHANGING RATINGS RESTRICTIONS .....42
C
REATING OR CHANGING CHANNEL LOCKS ...............45
HIDING ADULT CONTENT OR LOCKED CHANNELS ....... 45
Multimedia and Apps .......................................47
USING THE HOME MEDIA FEATURE ............................48
Table of Contents
iii
U
SING APPS ON YOUR HOPPER ................................. 49
M
Y ACCOUNT CUSTOMER SUPPORT ..........................49
Digital Video Recordings .................................51
WHAT IS A DVR? ...................................................... 52
PAUSING A PROGRAM ............................................... 52
R
EVERSE, FAST FORWARD, AND SKIP .......................53
S
LOW MOTION AND FRAME-BY-FRAME ......................53
R
ECORDING A LIVE PROGRAM ...................................54
P
LAYING A RECORDED PROGRAM .............................. 54
RECORDING WHILE WATCHING DIFFERENT PROGRAMS 54
OTHER RECORDING OPTIONS ....................................55
G
ROUPING AND SORTING RECORDINGS .....................56
Recording Future Programs ...........................57
USING PRIMETIME ANYTIME™ ...................................58
TIMERS AND RECORDINGS .........................................60
U
SING THE TIMERS LIST ............................................63
USING THE DAILY SCHEDULE .....................................63
SETTING UPAN EVENT TIMER ...................................64
SETTING UPA SEEK & RECORD™ TIMER ..................64
C
HANGING OR DELETING A TIMER .............................65
Remote Control Setup .....................................67
PAIRING YOUR REMOTE CONTROL .............................68
C
ONTROLLING OTHER COMPONENTS .........................71
THE LOCATE REMOTE FEATURE ................................. 79
SENDING DISCRETE POWER ONAND OFF ..................80
Receiver Customization ..................................83
USING MULTIMEDIA ...................................................84
U
SING CALLER ID .....................................................86
CUSTOMIZING THE GUIDE AND CHANNEL LISTS .......... 87
CHANGING LANGUAGES .............................................88
Table of Contents
iv
U
SING CLOSED CAPTIONING ......................................88
U
SING AUDIO OUTPUT ...............................................89
R
ESETTING TO FACTORY DEFAULTS .......................... 91
S
CHEDULING RECEIVER UPDATES ..............................91
U
SING TV EVERYWHERE ...........................................91
Connections and Setup ...................................97
CONNECTING THE HOPPER HD DVR .........................98
C
ONNECTING THE JOEY RECEIVER(S) ...................... 101
C
ONNECTING TO YOUR DISH ANTENNA ....................102
CONNECTING THE PHONE LINE ................................103
CONNECTING TO BROADBAND INTERNET ..................104
U
SING TROUBLESHOOTING TOOLS ...........................105
Reference ........................................................108
TROUBLESHOOTING TABLES ....................................109
REMOTE CONTROL DEVICE CODES ..........................120
Appendix .........................................................122
RESIDENTIAL CUSTOMER AGREEMENT .....................125
FCC COMPLIANCE ..................................................133
Index ................................................................129
Inside Back Cover to Record Codes & Settings
vii
1 Read these instructions.
2 Keep these instructions.
3 Heed all warnings.
4 Follow all instructions.
5 Do not use this apparatus near water.
6 Clean only with a dry cloth.
7 Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
8 Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat.
9 Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has
two blades with one wider than the other. A grounding-type plug has two blades and a third
grounding prong. The wide blade or the third prong are provided for your safety. If the provided
plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
10 Protect the power cord from being walked on or pinched, particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.
11 Use only attachments/accessories specified by the manufacturer.
12 Unplug this apparatus during lightning storms or when unused for long periods of time.
13 Refer all servicing to qualified service personnel. Servicing is required when the apparatus has
been damaged in any way, such as the power supply cord or plug is damaged, liquid has been
spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or
moisture, does not operate normally, or has been dropped.
14 The power plug must be readily accessible so that the apparatus can be easily disconnected from
the AC power.
15 Tighten all of the coaxial cable connections only by hand. If you use a wrench, you may
overtighten the connections and damage your equipment.
16 The receiver is still connected to the AC power whenever it is plugged into a live power outlet,
even if it is “turned off” (in standby mode) using a remote-control or front-panel POWER button.
Important Safety Instructions
viii
Safety
Apparatus shall not be exposed to dripping or splashing and no objects filled with liquids, such
as vases, shall be placed on the apparatus. Also, no sources of flame, such as lit candles, shall
be placed on the apparatus.
Note to Satellite TV System Installer: This reminder is provided to call the satellite TV system installer’s
attention to Article 820-40 of the National Electrical Code (NEC) that provides guidelines for proper grounding
and, in particular, specifies that the cable ground shall be connected to the grounding system of the building as
close to the point of cable entry as practical.
• Operate the receiver using only the type of power source indicated on the marking label. Unplug the
receiver power cord by gripping the power plug, not the cord.
• Do not overload wall outlets or extension cords; this can result in a risk of fire or electrical shock.
• Never insert objects of any kind into the receiver through openings, as the objects may touch dangerous
voltage points or short out parts. This could cause fire or electrical shock.
• Do not locate the antenna near overhead light or power circuits, or where it can fall into such power lines or
circuits. When installing the antenna, take extreme care to avoid touching such power lines or circuits, as
contact with them can be fatal.
• Do not attempt to service the receiver yourself, as opening or removing covers may expose you to
dangerous voltage, and will void the Limited Warranty. Refer all servicing to authorized service personnel.
Proper Care of Your Equipment
• Always handle the satellite receiver carefully. Excessive shock and vibration can damage the hard drive.
• Unplug the receiver from the AC power outlet before cleaning.
• Always turn the receiver off, unplug it and let it sit for at least 30 seconds before moving it.
• The use of accessories or attachments not recommended by the receiver manufacturer will void the Limited
Warranty.
• Do not place the receiver in an enclosure (such as a cabinet) without proper ventilation.
• Do not stack the receiver on top of or below other electronic devices as this can cause heat build-up and
vibration.
• Do not install the receiver in any area where the temperature can be less than 40°F or more than 113°F. If
the receiver is cold to the touch, do not plug it in immediately. Let it sit unplugged at room temperature for at
least 45 minutes before plugging it in.
• Use an outlet that contains surge suppression or ground fault protection. During an electrical storm or when
the receiver is left unattended and unused for long periods of time, unplug the power cord from the wall
outlet, disconnect the lines between the receiver and the antenna, and disconnect the telephone line. This
will provide additional protection against damage caused by lightning or power line surges.
On some TVs, the presence of fixed images for extended periods of time may cause them to be
permanently imprinted on the screen. Consult your TV user guide for information on whether this is
a problem for your TV, what operating/viewing restrictions apply to avoid this problem, and
associated TV warranty coverage.
Satellite Dish
Coaxial Cable
from Satellite Dish
Electric Service Equipment
Ground Clamps
Power Service Grounding
Electrode System
(NEC Art. 250, Part H)
Antenna Discharge
Unit
Ground Clamp
Grounding Conductors
(NEC Section 810-21)
1
Introduction and Welcome to DISH!
What you’ll find in this chapter:
• WELCOME
• HOW TO USE THIS USER GUIDE
• ABOUT YOUR DISH ACCOUNT
• WATCHING TV NOW
• ADDITIONAL SERVICES
• A
BOUT SATELLITE TV RECEPTION
• WHY CONNECT TO A PHONE LINE OR
B
ROADBAND INTERNET? INTERNET
• MOVING ON-SCREEN LOGO
Introduction
2
Welcome
Chapter 1
WELCOME
Thanks for choosing DISH. You are about to experience the excitement and convenience
of our Direct Broadcast Satellite (DBS) service, which delivers the very best picture and
sound quality. DISH consistently provides the latest products and satellite services—with
high performance, ease of operation, and a wide variety of entertainment options.
Your new Hopper is a Whole-Home HD DVR that offers full digital video recording
functionality, including pausing live TV, to every TV in your house that is a part of your
Whole-Home DVR network. The Hopper HD DVR is the hub for all things entertainment.
It's a three-tuner HD DVR that lets you record up to three HD channels at once and play
them back from any room in your home. Plus, you can record up to six HD channels at
once with PrimeTime Anytime™ (with your local ABC, CBS, FOX AND NBC channels in
HD, which may not be available in all markets). It is one HD DVR that works independently
on as many as four different TVs at the same time, so everyone can be in different rooms
watching TV.
The Joey Receiver connects to other TVs in your home and links with the Hopper to create
a Whole-Home DVR network. It offers all of the features of the Hopper (except for PictureIn-Picture) and offers an identical user interface and remote control as the Hopper. You
can connect a Joey to a high-definition or standard-definition TV.
HOW TO USE THIS USER GUIDE
This section explains how the user guide is divided and the conventions used throughout.
Guide Overview
The information in this guide is separated into several chapters to make it easy for you to
find exactly what you’re looking for:
• Chapter 1: Introduction gives you a brief overview of DISH and your new Hopper.
• Chapter 2: Receiver & Remote Control explains the basic features of your system and
how to use the remote controls, front panel buttons, and back panel connections.
• Chapter 3: Finding Programs to Watch describes how to change channels and look for
programs.
• Chapter 4: Pay-Per-Programs shows you how to order and watch Pay-Per-View
events and DISH On Demand programming.
• Chapter 5: Favorites Lists explains how to create, name, and use favorites lists.
• Chapter 6: Parental Controls explains how to set locks and passwords for parental
controls.
• Chapter 7: Multimedia and Apps describes how to use the home media and interactive
features of your satellite TV system.
• Chapter 8: Digital Video Recording explains how to use the integrated recording
features of your Hopper HD DVR to maximize your viewing pleasure.
• Chapter 9: Record Future Programs shows you how you can set your DVR to record
and then play back your favorite programs when you want to watch them.
• Chapter 10: Remote Control Setup contains instructions for programming your remote
to control your Hopper HD DVR and equipment like a TV or VCR/DVD player.
• Chapter 11: Receiver Customization shows you how to customize your Hopper.
Introduction
3
How to Use this User Guide
• Chapter 12: Connections and Setup explains how to connect your Hopper HD DVR to
your TV, as well as to other equipment, such as a VCR.
Guide Conventions
• The labels of the remote-control buttons are all in capital letters.
Example: Press SAT to control your Hopper or Joey.
• Select means to move the highlight to an on-screen option or choice in a menu list and
then press the SELECT button on the remote control.
Example: Select the Locks option.
• This user guide uses HD to refer to high definition and SD for standard definition.
• Where this guide mentions nearby TV, it is referring to the TV nearest the Hopper. The
nearby TV receives menus and programming from the Hopper’s outputs and is
connected using relatively short audio/video cables.
• Where this guide mentions remote TV, it is referring to one or more TV(s) located in
other rooms and connected to Joey Receivers.
• The instructions in this guide are shown in two ways:
– Instructions in the form of pictures are handy if you’d like to learn something
quickly. These instructions are numbered left to right as shown in the sample
below.
– Instructions that are written out are helpful if you’d like to learn more details.
4
About Your DISH Account
Chapter 1
ABOUT YOUR DISH ACCOUNT
This section describes how to order your packages and provides information on how to
find information about your DISH account.
Ordering Your Programming Packages
Before you can enjoy your new Hopper HD DVR, order your programming packages.
1 Press POWER on the front panel to turn on the Hopper.
2 Press SYSTEM INFO on the front panel to display the Hopper’s System Information menu
on the nearby TV screen.
3 Call 1-800-333-DISH (3474) and tell the Customer Service Center representative that the
system has been installed and you would like to begin receiving services. A representative
will explain the available DISH packages. Give the representative information from the
System Information screen displayed on the nearby TV, as requested.
4 The representative will send a signal via the satellite to activate your services. This pro-
cess usually takes just a few minutes.
5 If the System Information menu screen is still displayed, select Done.
Where to Find Information on Your Account
If you want to know about charges to your DISH account or if you would like to make
changes to your programming packages, be sure to have your account information handy
and choose one of the following:
• Go to our website at www.mydish.com/myaccount
• Press MENU on your remote control and then select Customer Support.
• Call the DISH Customer Service Center at 1-800-333-DISH (3474).
Note: Additional authorization may be required before certain certain types of programs
and/or optional over-the-air broadcasts can be viewed; certain additional fees may apply.
Introduction
5
Watching TV Now
WATCHING TV NOW
After you have ordered your programming package, you can begin enjoying the features
of your new Hopper HD DVR. When you complete these simple tours, you’ll be familiar
with the remote control and be able to find a program to watch, pause live TV, and record
your favorite shows.
Finding a Program to Watch
If you want to know more about watching TV, see Chapter 3: Finding Programs to Watch
starting on page 21.
6
Watching TV Now
Chapter 1
Pausing Live TV
Here’s something you can’t do with regular old TV: pause live TV because someone’s at
the door or calling you on the phone, or there’s something else you have to do right now.
For more about the pause feature of your Hopper, see Pausing a Program on page 52.
Recording and Playing Back a Program
Take this tour to learn how to make basic recordings of your favorite shows. For more
about the DVR features of your Hopper, see Chapter 8: Digital Video Recordings starting
on page 51.
1
2
5
6
7-8
4
3
Start
Start Over
STOP
SportsCenter 1:04
Mystic River (All Day) 2:30
SpongeBob SquarePants 0:34
Happy Days 0:34
5
S
portsCenter 1:04
Mystic River (All Day)2:
30
SpongeBo
b Square
Pant
s
0:3
4
H
appyDays0:34
The Brady Bunch 0:34
Today 3:04
18hr 41min Avail
Sort
Edit
Schedule
Done
Help
History
1
DVR Events
5:18pm
Today
7/30 6:59am 9
KUSA 3:04
News/Business. (2004) Comic/talk-show
host Dennis Miller ('Dennis Miller'): Norah
Jones performs. (CC) (Stereo)
215 TRAV
Select Start or
Start Over
(the recorded
program will
begin playback)
Press STOP
to stop playback
of the recorded
program
STOP
After a few minutes,
press STOP and select
Yes to stop recording
While watching
a program,
press RECORD
Select OK
to record
the remainder
of the program
Select the
program you
recorded
To begin watching
your recorded
program,
press DVR twice
OK
Yes
DVR
SELECT
REC
REC
OK
Options
Options
C
ancel
300 HBO-E, End T
"Cliffhanger"
Record Remainderof
This Event:
Introduction
7
Additional Services
ADDITIONAL SERVICES
Pay-Per-View
Catch all the action on Pay-Per-View. Take a break from regular TV and order the latest
movies, sports, and special events. For details on ordering Pay-Per-View events, see
page 30. Be sure to connect your Hopper to an active phone line or broadband Internet
before you order a Pay-Per-View event (see the instructions on page 100). For more
information, visit the mydish.com/ppv
website.
On Demand
Press the DISH button on your remote control and enjoy movies and other programming
any time without perusing schedules, waiting around for programs to get started, and
without leaving your own home.
DISH Online
DISH Online lets you download movies and other programs to the Hopper HD DVR if it is
connected to a broadband Internet connection. For steps to connect your Hopper to the
Internet, refer to Connecting to Broadband Internet on page 100. For steps to order DISH
Online programs, refer to DishOnline.com on page 31. For more information, visit the
mydish.com/dishonline
website.
ABOUT SATELLITE TV RECEPTION
Satellite television service uses satellites in a stationary orbit over the Earth to deliver TV
and audio programming. This type of orbit enables the satellites to stay aligned over one
place on the surface of the Earth. Once the satellite dish has been aimed at the satellite,
the dish does not have to move to follow it.
Rain and Snow Fade
Heavy rain, snow, or dense cloud cover can
reduce the satellite signal, which may interrupt
your programming service. Your service will
return after the weather condition has passed.
Aiming the satellite dish to get the strongest
signal during installation, will help prevent rain
and snow from interrupting the signal.
8
Why Connect to a Phone Line or Broadband Internet?
Chapter 1
Solar Interference
Twice a year, the sun moves to a position behind
the DISH satellites as they orbit the Earth. This
event occurs during a few days at the beginning
of spring and the beginning of autumn, and lasts
only a few minutes.
During these brief periods, you will not be able to
see programs on DISH. When the sun move
from behind the satellites, the programs will
reappear. This is an unavoidable natural event
and has an adverse effect on many providers of
satellite services.
WHY CONNECT TO A PHONE LINE OR BROADBAND
INTERNET?
Your Hopper is equipped with a standard telephone jack and two Ethernet ports that you
use to connect to an active telephone line and to broadband Internet, respectively. Keep
the Hopper connected so that you will be able to order pay-per-view programs using your
remote control, use all of the interactive TV features and Hopper apps, and access other
services from DISH (see the instructions on page 100). A connected telephone line also
supports the Caller ID feature of your Hopper (see the instructions on page 99).
Your Hopper can be connected to your broadband home network. Currently this
connection allows you to order additional content not usually available through your
satellite TV subscription, and you can order on demand and pay-per-view events using
your remote control (just as you do if connected to a phone line). See the connection
instructions on page 100, and more information about DISH Online on page 31.
MOVING ON-SCREEN LOGO
Whenever the Hopper is turned off using the remote control or front panel POWER button,
you will see the DISH logo and helpful tips still displayed on your TV screen. This feature
is included with your Hopper to assure you that the connections between your Hopper and
TV(s) are OK, and also provides useful information about your Hopper and its features.
Press the POWER or SELECT button on the front panel or your remote control to resume
Introduction
9
Tips
watching satellite TV programming. Make sure you are using the correct remote control for
your TV-viewing location (see page 12 for details).
TIPS
• Always have the latest software—Press POWER to turn off the the Hopper when
you’re not using it. This way, the satellite can send updated software and guide data.
• Order Pay-Per-View programs and events with your remote control—Keep an
active telephone line or broadband Internet connected to the Hopper. Not only will you
have Pay-Per-View ordering at your fingertips, but you’ll also avoid any unnecessary
charges.
QUESTIONS
• How do I find something to watch? Refer to page 5. For more information on finding
something to watch, see Chapter 3: Finding Programs to Watch.
• Why are some of the channels red in the Program Guide? The channels that are
red in the Program Guide are those which are not currently included with your DISH
package. If you’d like to watch those channels, call 1-800-333-DISH (3474) or visit the
website at: www.mydish.com
.
• I’m looking at program information in a guide I bought at the grocery store, but
nothing matches what’s on my Hopper; is something wrong? No, nothing’s
wrong. DISH programming data may vary from what you’ll find in a local TV
publication. For best results, use the Electronic Program Guide (EPG) on your system
or you can order DISH Entertainment Magazine.
10
Notes
Chapter 1
Notes
11
About Your Hopper HD DVR
What you’ll find in this chapter:
• HOPPER HD DVR OVERVIEW
• REMOTE CONTROL
• HOPPER FRONT PANEL
• HOPPER BACK PANEL
• USING THE ON-SCREEN MENUS
• USING TEXT FIELDS
Receiver & Remote Control
12
Hopper HD DVR Overview
Chapter 2
HOPPER HD DVR OVERVIEW
This section gives you an overview of your DISH satellite TV system.
Satellite Receiver
This three-tuner satellite receiver with integrated digital video recorder can view/record
high-definition (HD) and standard-definition (SD) DISH programming on multiple TVs.
• Nearby TV—Connect the Hopper to an HDTV to access, view and record HD and SD
DISH programming. The programming from the receiver is delivered to the nearby TV
using one or more audio/video interconnect cables.
• Remote TV(s)—The Hopper HD DVR is also the host for Whole-Home DVR services,
delivered to the remote TV(s) using existing in-home coaxial cable connections. The
Joey Receiver connects to an HDTV to view HD programming or an SDTV to view SD
and down-converted HD broadcasts.
Remote Controls
A remote control comes with each Hopper or Joey receiver. The remotes use Ultra-High
Frequency Second Generation (UHF-2G) radio frequencies to control programming. Be
sure to set up each remote control to pair with and operate the correct receiver in your
home (see page 68).
REMOTE CONTROL
The included remote control(s) give you access to all the features of your satellite TV
system, including whole-home DVR services. You can set up each remote to control the
receiver, via radio frequency (RF) signals, and as many as three other devices in the same
room, via infrared (IR) signals (see page 71). These devices can be a TV, a DVD or Bluray Disc™ player (or VCR), and a third device (such as an audio component or even a
second satellite TV receiver).
The following sections describe how to use the various features on the remote control(s)
included with your DISH satellite TV system.
Lost Your Remote?
Your Hopper HD DVR and Joey Receiver(s) have a feature to help you find a lost remote
control. Press the LOCATE REMOTE button on the front panel and in a few seconds the
remote will begin to beep to help you locate it. See “The Locate Remote feature” on
page 79.
Satellite Receiver
13
Remote Control
Remote Control Batteries
Each remote control comes with four AAA batteries. When you replace old
batteries, you should replace all of the batteries. Use batteries of the same
type together, for example, all alkaline or carbon zinc. Don’t mix batteries of
different types/chemistries. Alkaline batteries last longer than carbon zinc.
1 Press down on the dimple at the top of the battery cover on the back of the
remote control and slide off the cover.
2 Take out all four of the old batteries.
3 Put in the new batteries. Make sure you match the plus (“+”) ends with the
plus markings on the battery case.
4 Slide the battery cover back into place on the back of the remote.
Low Battery Warning
When you see a low-battery warning message on your screen below the Program Banner,
the batteries in your remote control are weak and need to be replaced.
Attach the Remote Control Antenna
Attach the remote-control antenna to the REMOTE ANTENNA connection on the Hopper
back panel so you can use your UHF-2G remote. Without the remote-control antenna
attached, you cannot use this remote to control the receiver. See Adjusting the Remote
Control Antenna on page 69 for more detailed information about improving the
performance of your UHF-2G remote control. (Image may vary.)
14
Remote Control
Chapter 2
Remote Control Buttons
Press this
button for
SAT Mode
Menu
Access receiver
features and settings
Pair/Input
Access receiver
features and settings
Volume and
Mute Buttons
Control TV volume
Programming required
Themes
Search for programs
using Themes
Recall
Return to previously
viewed TV channel(s)
Info
Retrieve info on
programs or set a timer
Search
Search for a program
Colored Buttons
Provides shortcuts to
frequently used menus
Format
Format the picture to
the desired width to
match the program
you are viewing
PIP (Picture-In-
Picture) Buttons
Watch two separate
programs at the
same time
Power & TV Power
Top Button turns the receiver on/off
Bottom button turns the TV on/off
Guide
Display current and
future satellite program
listings
Page Buttons
Page up/down in the
Program Guide and
event content
Browse
See what is on other
channels while
watching TV
Arrow/Select Buttons
Channel up/down,
navigate through
menus, and select a
desired option
Cancel
Return to previous
menu or to watch a
program
View Satellite
Programming
Exit out of any menu o
the guide and return to
viewing live TV
Digital Video Recorde
(DVR) Buttons
Pause live TV and play
or record programming
Number Buttons
Enter a channel
number or navigate
through menus and
the program guide
System Wizard
Press and hold to go
to the backup and
restore screen
SAT Mode
Satellite Receiver
15
Remote Control
Press this
button for
TV Mode
TV Menu
Access menu features
available on some TVs
Pair/Input
Switch between TV
inputs
(available only for certain
makes and models of TVs)
Mute
Turn TV volume
on or off
Recall
Return to the last
channel viewed
PIP (Picture-In-
Picture) Buttons
Watch two separate
programs at the
same time
(Note: May not be
available)
Power & TV Power
Top Button turns the TV on/off
Bottom button turns the TV on/off
Volume
Control TV volume
Up/Down Arrow
Buttons
Channel up/down on
the TV
Number Buttons
Enter a channel
number
Select Button
Select a program or
menu
TV Mode
16
Remote Control
Chapter 2
Press this
button for
DVD Mode
Power & TV Power
Bottom button turns the TV on/off
Number Buttons
Use to get to specific
chapters on the DVD;
the function of the
remote number
buttons depends on
the device
Pause
Pause a DVD, Blu-ray
disc, or videotape
Back
Rewind a DVD, Blu-ray
disc, or videotape
FWD (Forward)
Forward a DVD, Blu-ray
disc, or videotape
Play
Play a DVD, Blu-ray
disc, or videotape
Stop
Stop playing or
recording a videotape,
or stop playing a DVD
or Blu-ray disc
Record
Record on a videotape
DVD Mode
Satellite Receiver
17
Hopper Front Panel
HOPPER FRONT PANEL
HOPPER BACK PANEL
POWER
MENU
INFO
SMARTCARD
SYS INFO
JUMP
LOCATE
REMOTE
RESET
POWER
M
ENU
INFO
S
MART
C
ARD
SYS
INF
O
JUMP
LOCATE
REMOTE
SELECT
PWR
REC
RES
ET
EC
RE
Reset
Press to
reset the
receiver
Power
Turns
receiver
power
on/off
Select
Chooses
an item
or channel
Sys Info
Displays
information
on system
Jump
Moves to
another
selection
Locate
Remote
Locates
the remote
control
Arrows
Navigates
through
menus or
channels
Menu
Displays
the Main
Menu
screen
Info
Displays
program
information
Smart
Card
Slot for
smart card
US: 5G6MM00BID050
FCC ID: DKNTK421
LICENSED UNDER U.S.
PATENT NO. 6,233,389
125
Audio/Video Output
High-quality
standard-definition
connection to the TV
audio and video input
Digital Audio
Output
Optical connec-
tion to a highquality sound-
decoding system
YPbPr/Component
Output
Video connection
to a high-definition
TV video input
HDMI
®
Output
Provides
digital audio
and video
to an HDTV
Satellite In
Connects to
the satellite
dish
USB Ports
Connects to
multimedia
devices,
such as an
external
hard drive
eS ATA
Connects to
an external
hard drive
(feature
coming soon)
Phone Jack
Connects to a
telephone line
Ethernet
Connects to a
broadband
home network
Remote Antenna
Connects to a
UHF-2G remote
control antenna
Note: Your receiver may look slightly different than the unit shown above.
18
Using the On-screen Menus
Chapter 2
USING THE ON-SCREEN MENUS
The menus make using the receiver and selecting programs quick and easy. Use the
menus to control the receiver and to use its features, such as setting parental controls and
locks, choosing a program, or creating a favorites list.
Open and Close Menus
You can open the menus in either of two ways:
• Press the MENU button on the receiver front panel or remote control to open the Main
Menu, then access any of the other menus from the Main Menu.
• Use the following buttons on the remote control:
– Press GUIDE to open the Program Guide.
– Press THEMES (LEFT ARROW) when watching a program to open the Themes
and Search menu.
– Press BROWSE (RIGHT ARROW) to display the Browse Banner.
To close a menu screen and return to watching a program, press VIEW LIVE TV.
Highlighting Menu Options
Use the remote control ARROWS to move the on-screen highlight to the menu option.
When you move the on-screen highlight to an option, the name becomes orange.
Selecting Menu Options
You can select a menu option in either of two ways:
• Move the highlight to the menu option using the remote
control ARROWS. Then press SELECT. In the example,
the option for the Program Guide is highlighted.
• If the option has a color next to it, press the matching color
button (red, green, yellow or blue) on the remote control.
When you use the color button, your choice both highlights
and selects the option.
List of Choices in the Menus
When you make a choice in a list, the receiver does not apply the change until you select
Save or Done on the screen. If you do not want to save any changes, select Cancel to
discard all the changes made in the current menu. There are two types of lists:
Satellite Receiver
19
Using Text Fields
• A single choice list allows you to select only one choice at a time.
If you select another choice, your previous choice is deselected.
• A multiple choice list allows you to select more than one choice at
one time. If you select another choice, your previous choice(s)
also stays selected, as indicated by a check mark.
Canceling a Procedure
You can cancel a procedure in any of three ways:
• If you want to return to watching a program, press the VIEW LIVE TV button.
• If you want to return to the previous menu, press the CANCEL button.
• If you do nothing in the menu for a few moments, the menu will close automatically,
discarding any changes you have made in that menu.
USING TEXT FIELDS
When you use some of the features on your receiver, you might be required to enter
information, such as the name of a movie when using the Search feature, into areas on
the screen called text fields. There are two basic ways for you to enter this information:
• Using the alphanumeric characters on screen
• Pressing the remote-control NUMBER PAD buttons
Using the On-screen Keyboard
Use the keyboard letters and numbers to type in the
information. Use the LEFT, RIGHT, UP, and DOWN
ARROWS to navigate around the keyboard on screen. Press
SELECT to choose each character.
Using the Number Pad
Use the letters printed with the NUMBER PAD digits on the
remote control—just like on some phones—while the highlight
is in the field. For example, when looking for the channel and
times to watch Rudy Friml Presents, you press the 7 button
three times for an R, the 8 button two times for a U, 3 one time
for a D, and 9 three times for a Y, to type in the word “Rudy.”
20
Questions
Chapter 2
While in the Text Field
When the cursor is in the text field:
• Press the LEFT ARROW to delete characters.
• Press FORMAT/* to backspace without deleting characters.
• Press 0 to enter a blank space character, such as between words.
• Use the RIGHT ARROW to move forward without deleting characters.
QUESTIONS
• When can I use the Picture-In-Picture (PIP) feature on the Hopper? When the
Hopper has any two tuners available, you can use the PIP functions on the nearby TV.
The remote TV(s) connected to the Joey Receiver(s) do not support these functions.
• Can I watch and use the DVR functions on the same program on all of the TVs in
my house? Put the Hopper’s remote control down, go to another room with a Joey
connected TV, and its remote control will operate the same DVR functions.
TIPS
• You can put your receiver in a remote location (such as inside a closet or cabinet), but
be sure to use the remote control you have linked to that receiver. Call your DISH
retailer or visit the www.mydish.com
website, select Upgrades, then Products, and
click on Remotes & Accessories.
• To use the UHF-2G remote, be sure to attach the remote-control antenna to the
connection on the back of your Hopper HD DVR. See page 13 for more details.
• Press the FORMAT(*) button on the remote to change the aspect ratio (image shape
displayed) for any HD programming being shown. Press the button again to view a
different display format, and keep pressing the button until the display is acceptable.
21
Watching TV
What you’ll find in this chapter:
• CHANGING CHANNELS
• USING THE PROGRAM GUIDE
• USING THE BROWSE BANNER
• USING THEMES AND SEARCH
• USING PICTURE-IN-PICTURE (HOPPER ONLY)
• U
SING MULTI-CHANNEL RECALL
• STARTING IN ONE ROOM AND FINISHING IN
A
NOTHER
• HOMES WITH A SECOND HOPPER INSTALLED
Finding Programs to Watch
22
Changing Channels
Chapter 3
CHANGING CHANNELS
There are two basic ways to change the channel on your satellite TV receiver:
• Use UP and DOWN ARROWS on your remote control
• Enter a channel number with the NUMBER PAD buttons
Using the Up and Down Arrows
While watching live TV, if you want to change the channels one at a time
to see what’s on, press the UP and DOWN ARROWS on your remote
control. You can also change the channels the same way using the UP
and DOWN ARROWS on the receiver front panel.
Entering a Channel Number
While watching live TV, if you know the specific channel you
want to watch, enter the digits of the channel number using
the NUMBER PAD buttons on the remote control.
USING THE PROGRAM GUIDE
You can use the Electronic Program Guide (EPG) to see what programs are on, to change
channels, and to set up timed recordings. To access the program guide, press GUIDE.
• A red background behind a channel name usually means the channel is not in your
DISH package. After you add a channel to your package, you can watch it. To add a
channel, visit our website at www.mydish.com or call 1-800-333-DISH (3474).
• A green background behind a channel name means that you can use the SELECT
button on your remote control to confirm the channel addition to your package.
• The Program Guide shows which Favorites List is active. If All Channels is the active
list, the Program Guide displays all the channels. The My Channels Favorites List
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