Dish Hopper User Manual

HOPPER

WHOLE-HOME HD DVR SYSTEM

USER GUIDE

Warning and Attention Symbols

You must be aware of safety when you install and use this system. This User Guide provides various procedures. If you do
some of these procedures carelessly, you could injure or kill yourself or damage equipment or property. Some other
procedures require special attention.

For Your Safety

Important Software Notice

As with all software controlled products, unexpected behavior could arise if the user tries to perform operations in a non­routine manner. This product, like almost any other high tech product, is subject to bugs and hence EchoStar CANNOT
AND DOES NOT GUARANTEE OR WARRANT THAT ALL FEATURES, SUCH AS PARENTAL CONTROLS, WILL WORK
AS INTENDED UNDER ALL CIRCUMSTANCES. EchoStar endeavors to improve such conditions and will periodically
download improvements.

In compliance with the terms of the GNU Public License (GPL), EchoStar is making some source code available to the
public to download from www.echostar.com.

Equipment and Software Covered by this User’s Guide

This User Guide covers the Hopper HD DVR receiver, and software models Hopper 2000. This Guide may cover other
devices, not listed here.

Copyright Notice

Copyright © 2012 EchoStar Technologies L.L.C., Englewood, Colorado 80112. All rights reserved.
The information in this User Guide may change without notice. We may issue revisions to tell you about such changes.
Please send comments or questions about this User Guide to: Technical Publications, EchoStar Corporation, 100 Inverness Terrace East,

Englewood, Colorado 80112.
Part Number: 195004
DISH and DISH Network are registered trademarks of DISH Network L.L.C. For information about DISH Network, please visit our website

at www.dish.com

.

We acknowledge all product names, trade names, or corporate names we mention in this User Guide to be the proprietary property of the
registered owners.

Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are trademarks of Dolby Laboratories.
HDMI, the HDMI logo and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC.
This equipment may incorporate copyright protection technology that is protected by U.S. patents, patent applications, and/or other

intellectual property rights. Use of such copyright protection technology is intended for home and other limited pay-per-view uses only
unless otherwise authorized. Reverse engineering or disassembly is prohibited.

The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to
the presence of uninsulated “dangerous voltage” within the product’s enclosure that may be of sufficient
magnitude to constitute a risk of electric shock to persons.

The exclamation point within an equilateral triangle is intended to alert the user to the presence of
important operating and maintenance (servicing) instructions in the literature accompanying the
appliance.

Do not try to open the case of the receiver. There is risk of electrical shock, which may cause damage to
the receiver and/or personal injury or death to you. There are no user-serviceable parts inside the
receiver. Opening the receiver case or making unauthorized changes will void the warranty.

Warning: To reduce the risk of fire or electric shock, do not expose this appliance to rain or moisture.

i

Important Safety Instructions .........................vii

Introduction ........................................................1

WELCOME ...................................................................2

HOW TO USE THIS USER GUIDE ...................................2

A

BOUT YOUR DISH ACCOUNT ....................................4

WATCHING TV NOW ....................................................5

ADDITIONAL SERVICES ................................................7

A

BOUT SATELLITE TV RECEPTION ...............................7

W

HY CONNECT TO A PHONE LINE OR BROADBAND INTERNET? 8

MOVING ON-SCREEN LOGO .........................................8

Receiver & Remote Control .............................11

HOPPER HD DVR OVERVIEW ....................................12

R

EMOTE CONTROL ....................................................12

HOPPER FRONT PANEL .............................................17

H

OPPER BACK PANEL ...............................................17

USING THE ON-SCREEN MENUS .................................18

U

SING TEXT FIELDS ..................................................19

Table of Contents

ii

Finding Programs to Watch ............................21

CHANGING CHANNELS ...............................................22

USING THE PROGRAM GUIDE .....................................22

U

SING THE BROWSE BANNER ....................................24

USING THEMES AND SEARCH .....................................24

U

SING PICTURE-IN-PICTURE (HOPPER ONLY) ............. 26

U

SING MULTI-CHANNEL RECALL ................................26

S

TARTING IN ONE ROOM AND FINISHING IN ANOTHER 27

H

OMES WITH A SECOND HOPPER INSTALLED ............. 28

Pay-Per-Programs ............................................29

PAY-PER-VIEW .........................................................30

DISH ON DEMAND ....................................................30

BLOCKBUSTER @HOME™ .........................................31

D

ISHONLINE.COM ......................................................31

ORDERING CONSIDERATIONS .....................................32

Favorites Lists ..................................................35

WHAT ARE FAVORITES LISTS? ..................................36

CREATING OR CHANGING FAVORITES LISTS ...............36

N

AMING FAVORITES LISTS .........................................37

U

SING FAVORITES LISTS ...........................................37

Parental Controls .............................................39

WHAT ARE LOCKS AND RESTRICTIONS? ....................40

CREATING OR CHANGING A PASSWORD .....................41

C

OPYING LOCKS FROM YOUR HOPPER TO A JOEY ..... 41

CREATING OR CHANGING RATINGS RESTRICTIONS .....42

C

REATING OR CHANGING CHANNEL LOCKS ...............45

HIDING ADULT CONTENT OR LOCKED CHANNELS ....... 45

Multimedia and Apps .......................................47

USING THE HOME MEDIA FEATURE ............................48

Table of Contents

iii

U

SING APPS ON YOUR HOPPER ................................. 49

M

Y ACCOUNT CUSTOMER SUPPORT ..........................49

Digital Video Recordings .................................51

WHAT IS A DVR? ...................................................... 52

PAUSING A PROGRAM ............................................... 52

R

EVERSE, FAST FORWARD, AND SKIP .......................53

S

LOW MOTION AND FRAME-BY-FRAME ......................53

R

ECORDING A LIVE PROGRAM ...................................54

P

LAYING A RECORDED PROGRAM .............................. 54

RECORDING WHILE WATCHING DIFFERENT PROGRAMS 54

OTHER RECORDING OPTIONS ....................................55

G

ROUPING AND SORTING RECORDINGS .....................56

Recording Future Programs ...........................57

USING PRIMETIME ANYTIME™ ...................................58

TIMERS AND RECORDINGS .........................................60

U

SING THE TIMERS LIST ............................................63

USING THE DAILY SCHEDULE .....................................63

SETTING UPAN EVENT TIMER ...................................64

SETTING UPA SEEK & RECORD™ TIMER ..................64

C

HANGING OR DELETING A TIMER .............................65

Remote Control Setup .....................................67

PAIRING YOUR REMOTE CONTROL .............................68

C

ONTROLLING OTHER COMPONENTS .........................71

THE LOCATE REMOTE FEATURE ................................. 79

SENDING DISCRETE POWER ONAND OFF ..................80

Receiver Customization ..................................83

USING MULTIMEDIA ...................................................84

U

SING CALLER ID .....................................................86

CUSTOMIZING THE GUIDE AND CHANNEL LISTS .......... 87

CHANGING LANGUAGES .............................................88

Table of Contents

iv

U

SING CLOSED CAPTIONING ......................................88

U

SING AUDIO OUTPUT ...............................................89

R

ESETTING TO FACTORY DEFAULTS .......................... 91

S

CHEDULING RECEIVER UPDATES ..............................91

U

SING TV EVERYWHERE ...........................................91

Connections and Setup ...................................97

CONNECTING THE HOPPER HD DVR .........................98

C

ONNECTING THE JOEY RECEIVER(S) ...................... 101

C

ONNECTING TO YOUR DISH ANTENNA ....................102

CONNECTING THE PHONE LINE ................................103

CONNECTING TO BROADBAND INTERNET ..................104

U

SING TROUBLESHOOTING TOOLS ...........................105

Reference ........................................................108

TROUBLESHOOTING TABLES ....................................109

REMOTE CONTROL DEVICE CODES ..........................120

Appendix .........................................................122

RESIDENTIAL CUSTOMER AGREEMENT .....................125

FCC COMPLIANCE ..................................................133

Index ................................................................129

Inside Back Cover to Record Codes & Settings

vii

1 Read these instructions.

2 Keep these instructions.

3 Heed all warnings.

4 Follow all instructions.

5 Do not use this apparatus near water.

6 Clean only with a dry cloth.

7 Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.

8 Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus

(including amplifiers) that produce heat.

9 Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has

two blades with one wider than the other. A grounding-type plug has two blades and a third
grounding prong. The wide blade or the third prong are provided for your safety. If the provided
plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.

10 Protect the power cord from being walked on or pinched, particularly at plugs, convenience

receptacles, and the point where they exit from the apparatus.

11 Use only attachments/accessories specified by the manufacturer.

12 Unplug this apparatus during lightning storms or when unused for long periods of time.

13 Refer all servicing to qualified service personnel. Servicing is required when the apparatus has

been damaged in any way, such as the power supply cord or plug is damaged, liquid has been
spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or
moisture, does not operate normally, or has been dropped.

14 The power plug must be readily accessible so that the apparatus can be easily disconnected from

the AC power.

15 Tighten all of the coaxial cable connections only by hand. If you use a wrench, you may

overtighten the connections and damage your equipment.

16 The receiver is still connected to the AC power whenever it is plugged into a live power outlet,

even if it is “turned off” (in standby mode) using a remote-control or front-panel POWER button.

Important Safety Instructions

viii

Safety

Apparatus shall not be exposed to dripping or splashing and no objects filled with liquids, such
as vases, shall be placed on the apparatus. Also, no sources of flame, such as lit candles, shall
be placed on the apparatus.

Note to Satellite TV System Installer: This reminder is provided to call the satellite TV system installer’s
attention to Article 820-40 of the National Electrical Code (NEC) that provides guidelines for proper grounding
and, in particular, specifies that the cable ground shall be connected to the grounding system of the building as

close to the point of cable entry as practical.

• Operate the receiver using only the type of power source indicated on the marking label. Unplug the
receiver power cord by gripping the power plug, not the cord.

• Do not overload wall outlets or extension cords; this can result in a risk of fire or electrical shock.

• Never insert objects of any kind into the receiver through openings, as the objects may touch dangerous

voltage points or short out parts. This could cause fire or electrical shock.

• Do not locate the antenna near overhead light or power circuits, or where it can fall into such power lines or
circuits. When installing the antenna, take extreme care to avoid touching such power lines or circuits, as
contact with them can be fatal.

• Do not attempt to service the receiver yourself, as opening or removing covers may expose you to
dangerous voltage, and will void the Limited Warranty. Refer all servicing to authorized service personnel.

Proper Care of Your Equipment

• Always handle the satellite receiver carefully. Excessive shock and vibration can damage the hard drive.

• Unplug the receiver from the AC power outlet before cleaning.

• Always turn the receiver off, unplug it and let it sit for at least 30 seconds before moving it.

• The use of accessories or attachments not recommended by the receiver manufacturer will void the Limited

Warranty.

• Do not place the receiver in an enclosure (such as a cabinet) without proper ventilation.

• Do not stack the receiver on top of or below other electronic devices as this can cause heat build-up and

vibration.

• Do not install the receiver in any area where the temperature can be less than 40°F or more than 113°F. If
the receiver is cold to the touch, do not plug it in immediately. Let it sit unplugged at room temperature for at
least 45 minutes before plugging it in.

• Use an outlet that contains surge suppression or ground fault protection. During an electrical storm or when
the receiver is left unattended and unused for long periods of time, unplug the power cord from the wall
outlet, disconnect the lines between the receiver and the antenna, and disconnect the telephone line. This
will provide additional protection against damage caused by lightning or power line surges.

On some TVs, the presence of fixed images for extended periods of time may cause them to be
permanently imprinted on the screen. Consult your TV user guide for information on whether this is
a problem for your TV, what operating/viewing restrictions apply to avoid this problem, and
associated TV warranty coverage.

Satellite Dish

Coaxial Cable
from Satellite Dish

Electric Service Equipment

Ground Clamps

Power Service Grounding
Electrode System
(NEC Art. 250, Part H)

Antenna Discharge
Unit

Ground Clamp

Grounding Conductors

(NEC Section 810-21)

1

Introduction and Welcome to DISH!

What you’ll find in this chapter:

• WELCOME

• HOW TO USE THIS USER GUIDE

• ABOUT YOUR DISH ACCOUNT

• WATCHING TV NOW

• ADDITIONAL SERVICES

• A

BOUT SATELLITE TV RECEPTION

• WHY CONNECT TO A PHONE LINE OR

B

ROADBAND INTERNET? INTERNET

• MOVING ON-SCREEN LOGO

Introduction

2

Welcome

Chapter 1

WELCOME

Thanks for choosing DISH. You are about to experience the excitement and convenience
of our Direct Broadcast Satellite (DBS) service, which delivers the very best picture and
sound quality. DISH consistently provides the latest products and satellite services—with
high performance, ease of operation, and a wide variety of entertainment options.

Your new Hopper is a Whole-Home HD DVR that offers full digital video recording
functionality, including pausing live TV, to every TV in your house that is a part of your
Whole-Home DVR network. The Hopper HD DVR is the hub for all things entertainment.
It's a three-tuner HD DVR that lets you record up to three HD channels at once and play
them back from any room in your home. Plus, you can record up to six HD channels at
once with PrimeTime Anytime™ (with your local ABC, CBS, FOX AND NBC channels in
HD, which may not be available in all markets). It is one HD DVR that works independently
on as many as four different TVs at the same time, so everyone can be in different rooms
watching TV.

The Joey Receiver connects to other TVs in your home and links with the Hopper to create
a Whole-Home DVR network. It offers all of the features of the Hopper (except for Picture­In-Picture) and offers an identical user interface and remote control as the Hopper. You
can connect a Joey to a high-definition or standard-definition TV.

HOW TO USE THIS USER GUIDE

This section explains how the user guide is divided and the conventions used throughout.

Guide Overview

The information in this guide is separated into several chapters to make it easy for you to
find exactly what you’re looking for:

• Chapter 1: Introduction gives you a brief overview of DISH and your new Hopper.

• Chapter 2: Receiver & Remote Control explains the basic features of your system and

how to use the remote controls, front panel buttons, and back panel connections.

• Chapter 3: Finding Programs to Watch describes how to change channels and look for
programs.

• Chapter 4: Pay-Per-Programs shows you how to order and watch Pay-Per-View
events and DISH On Demand programming.

• Chapter 5: Favorites Lists explains how to create, name, and use favorites lists.

• Chapter 6: Parental Controls explains how to set locks and passwords for parental

controls.

• Chapter 7: Multimedia and Apps describes how to use the home media and interactive
features of your satellite TV system.

• Chapter 8: Digital Video Recording explains how to use the integrated recording
features of your Hopper HD DVR to maximize your viewing pleasure.

• Chapter 9: Record Future Programs shows you how you can set your DVR to record
and then play back your favorite programs when you want to watch them.

• Chapter 10: Remote Control Setup contains instructions for programming your remote
to control your Hopper HD DVR and equipment like a TV or VCR/DVD player.

• Chapter 11: Receiver Customization shows you how to customize your Hopper.

Introduction

3

How to Use this User Guide

• Chapter 12: Connections and Setup explains how to connect your Hopper HD DVR to
your TV, as well as to other equipment, such as a VCR.

Guide Conventions

• The labels of the remote-control buttons are all in capital letters.

Example: Press SAT to control your Hopper or Joey.

• Select means to move the highlight to an on-screen option or choice in a menu list and
then press the SELECT button on the remote control.
Example: Select the Locks option.

• This user guide uses HD to refer to high definition and SD for standard definition.

• Where this guide mentions nearby TV, it is referring to the TV nearest the Hopper. The

nearby TV receives menus and programming from the Hopper’s outputs and is
connected using relatively short audio/video cables.

• Where this guide mentions remote TV, it is referring to one or more TV(s) located in
other rooms and connected to Joey Receivers.

• The instructions in this guide are shown in two ways:

– Instructions in the form of pictures are handy if you’d like to learn something

quickly. These instructions are numbered left to right as shown in the sample
below.

– Instructions that are written out are helpful if you’d like to learn more details.

4

About Your DISH Account

Chapter 1

ABOUT YOUR DISH ACCOUNT

This section describes how to order your packages and provides information on how to
find information about your DISH account.

Ordering Your Programming Packages

Before you can enjoy your new Hopper HD DVR, order your programming packages.

1 Press POWER on the front panel to turn on the Hopper.

2 Press SYSTEM INFO on the front panel to display the Hopper’s System Information menu

on the nearby TV screen.

3 Call 1-800-333-DISH (3474) and tell the Customer Service Center representative that the

system has been installed and you would like to begin receiving services. A representative
will explain the available DISH packages. Give the representative information from the
System Information screen displayed on the nearby TV, as requested.

4 The representative will send a signal via the satellite to activate your services. This pro-

cess usually takes just a few minutes.

5 If the System Information menu screen is still displayed, select Done.

Where to Find Information on Your Account

If you want to know about charges to your DISH account or if you would like to make
changes to your programming packages, be sure to have your account information handy
and choose one of the following:

• Go to our website at www.mydish.com/myaccount

• Press MENU on your remote control and then select Customer Support.

• Call the DISH Customer Service Center at 1-800-333-DISH (3474).

Note: Additional authorization may be required before certain certain types of programs
and/or optional over-the-air broadcasts can be viewed; certain additional fees may apply.

Introduction

5

Watching TV Now

WATCHING TV NOW

After you have ordered your programming package, you can begin enjoying the features
of your new Hopper HD DVR. When you complete these simple tours, you’ll be familiar
with the remote control and be able to find a program to watch, pause live TV, and record
your favorite shows.

Finding a Program to Watch

If you want to know more about watching TV, see Chapter 3: Finding Programs to Watch
starting on page 21.

6

Watching TV Now

Chapter 1

Pausing Live TV

Here’s something you can’t do with regular old TV: pause live TV because someone’s at
the door or calling you on the phone, or there’s something else you have to do right now.
For more about the pause feature of your Hopper, see Pausing a Program on page 52.

Recording and Playing Back a Program

Take this tour to learn how to make basic recordings of your favorite shows. For more
about the DVR features of your Hopper, see Chapter 8: Digital Video Recordings starting
on page 51.

1

2

5

6

7-8

4

3

Start

Start Over

STOP

SportsCenter 1:04

Mystic River (All Day) 2:30

SpongeBob SquarePants 0:34

Happy Days 0:34

5

S

portsCenter 1:04

Mystic River (All Day)2:

30

SpongeBo

b Square

Pant

s

0:3

4

H

appyDays0:34

The Brady Bunch 0:34

Today 3:04

18hr 41min Avail

Sort

Edit

Schedule

Done

Help

History

1

DVR Events

5:18pm

Today

7/30 6:59am 9

KUSA 3:04

News/Business. (2004) Comic/talk-show

host Dennis Miller ('Dennis Miller'): Norah

Jones performs. (CC) (Stereo)

215 TRAV

Select Start or

Start Over

(the recorded

program will

begin playback)

Press STOP

to stop playback

of the recorded

program

STOP

After a few minutes,

press STOP and select

Yes to stop recording

While watching

a program,

press RECORD

Select OK

to record

the remainder

of the program

Select the

program you

recorded

To begin watching

your recorded

program,

press DVR twice

OK

Yes

DVR

SELECT

REC

REC

OK

Options

Options

C

ancel

300 HBO-E, End T

"Cliffhanger"

Record Remainderof

This Event:

Introduction

7

Additional Services

ADDITIONAL SERVICES

Pay-Per-View

Catch all the action on Pay-Per-View. Take a break from regular TV and order the latest
movies, sports, and special events. For details on ordering Pay-Per-View events, see
page 30. Be sure to connect your Hopper to an active phone line or broadband Internet
before you order a Pay-Per-View event (see the instructions on page 100). For more
information, visit the mydish.com/ppv

website.

On Demand

Press the DISH button on your remote control and enjoy movies and other programming
any time without perusing schedules, waiting around for programs to get started, and
without leaving your own home.

DISH Online

DISH Online lets you download movies and other programs to the Hopper HD DVR if it is
connected to a broadband Internet connection. For steps to connect your Hopper to the
Internet, refer to Connecting to Broadband Internet on page 100. For steps to order DISH
Online programs, refer to DishOnline.com on page 31. For more information, visit the
mydish.com/dishonline

website.

ABOUT SATELLITE TV RECEPTION

Satellite television service uses satellites in a stationary orbit over the Earth to deliver TV
and audio programming. This type of orbit enables the satellites to stay aligned over one
place on the surface of the Earth. Once the satellite dish has been aimed at the satellite,
the dish does not have to move to follow it.

Rain and Snow Fade

Heavy rain, snow, or dense cloud cover can
reduce the satellite signal, which may interrupt
your programming service. Your service will
return after the weather condition has passed.
Aiming the satellite dish to get the strongest
signal during installation, will help prevent rain
and snow from interrupting the signal.

8

Why Connect to a Phone Line or Broadband Internet?

Chapter 1

Solar Interference

Twice a year, the sun moves to a position behind
the DISH satellites as they orbit the Earth. This
event occurs during a few days at the beginning
of spring and the beginning of autumn, and lasts
only a few minutes.

During these brief periods, you will not be able to
see programs on DISH. When the sun move
from behind the satellites, the programs will
reappear. This is an unavoidable natural event
and has an adverse effect on many providers of
satellite services.

WHY CONNECT TO A PHONE LINE OR BROADBAND
INTERNET?

Your Hopper is equipped with a standard telephone jack and two Ethernet ports that you
use to connect to an active telephone line and to broadband Internet, respectively. Keep
the Hopper connected so that you will be able to order pay-per-view programs using your
remote control, use all of the interactive TV features and Hopper apps, and access other
services from DISH (see the instructions on page 100). A connected telephone line also
supports the Caller ID feature of your Hopper (see the instructions on page 99).

Your Hopper can be connected to your broadband home network. Currently this
connection allows you to order additional content not usually available through your
satellite TV subscription, and you can order on demand and pay-per-view events using
your remote control (just as you do if connected to a phone line). See the connection
instructions on page 100, and more information about DISH Online on page 31.

MOVING ON-SCREEN LOGO

Whenever the Hopper is turned off using the remote control or front panel POWER button,
you will see the DISH logo and helpful tips still displayed on your TV screen. This feature
is included with your Hopper to assure you that the connections between your Hopper and
TV(s) are OK, and also provides useful information about your Hopper and its features.
Press the POWER or SELECT button on the front panel or your remote control to resume

Introduction

9

Tips

watching satellite TV programming. Make sure you are using the correct remote control for
your TV-viewing location (see page 12 for details).

TIPS

• Always have the latest software—Press POWER to turn off the the Hopper when
you’re not using it. This way, the satellite can send updated software and guide data.

• Order Pay-Per-View programs and events with your remote control—Keep an
active telephone line or broadband Internet connected to the Hopper. Not only will you
have Pay-Per-View ordering at your fingertips, but you’ll also avoid any unnecessary
charges.

QUESTIONS

• How do I find something to watch? Refer to page 5. For more information on finding
something to watch, see Chapter 3: Finding Programs to Watch.

• Why are some of the channels red in the Program Guide? The channels that are
red in the Program Guide are those which are not currently included with your DISH
package. If you’d like to watch those channels, call 1-800-333-DISH (3474) or visit the
website at: www.mydish.com

.

• I’m looking at program information in a guide I bought at the grocery store, but
nothing matches what’s on my Hopper; is something wrong? No, nothing’s

wrong. DISH programming data may vary from what you’ll find in a local TV
publication. For best results, use the Electronic Program Guide (EPG) on your system
or you can order DISH Entertainment Magazine.

10

Notes

Chapter 1

Notes

11

About Your Hopper HD DVR

What you’ll find in this chapter:

• HOPPER HD DVR OVERVIEW

• REMOTE CONTROL

• HOPPER FRONT PANEL

• HOPPER BACK PANEL

• USING THE ON-SCREEN MENUS

• USING TEXT FIELDS

Receiver & Remote Control

12

Hopper HD DVR Overview

Chapter 2

HOPPER HD DVR OVERVIEW

This section gives you an overview of your DISH satellite TV system.

Satellite Receiver

This three-tuner satellite receiver with integrated digital video recorder can view/record
high-definition (HD) and standard-definition (SD) DISH programming on multiple TVs.

• Nearby TV—Connect the Hopper to an HDTV to access, view and record HD and SD
DISH programming. The programming from the receiver is delivered to the nearby TV
using one or more audio/video interconnect cables.

• Remote TV(s)—The Hopper HD DVR is also the host for Whole-Home DVR services,
delivered to the remote TV(s) using existing in-home coaxial cable connections. The
Joey Receiver connects to an HDTV to view HD programming or an SDTV to view SD
and down-converted HD broadcasts.

Remote Controls

A remote control comes with each Hopper or Joey receiver. The remotes use Ultra-High
Frequency Second Generation (UHF-2G) radio frequencies to control programming. Be
sure to set up each remote control to pair with and operate the correct receiver in your
home (see page 68).

REMOTE CONTROL

The included remote control(s) give you access to all the features of your satellite TV
system, including whole-home DVR services. You can set up each remote to control the
receiver, via radio frequency (RF) signals, and as many as three other devices in the same
room, via infrared (IR) signals (see page 71). These devices can be a TV, a DVD or Blu­ray Disc™ player (or VCR), and a third device (such as an audio component or even a
second satellite TV receiver).

The following sections describe how to use the various features on the remote control(s)
included with your DISH satellite TV system.

Lost Your Remote?

Your Hopper HD DVR and Joey Receiver(s) have a feature to help you find a lost remote
control. Press the LOCATE REMOTE button on the front panel and in a few seconds the
remote will begin to beep to help you locate it. See “The Locate Remote feature” on
page 79.

Satellite Receiver

13

Remote Control

Remote Control Batteries

Each remote control comes with four AAA batteries. When you replace old
batteries, you should replace all of the batteries. Use batteries of the same
type together, for example, all alkaline or carbon zinc. Don’t mix batteries of
different types/chemistries. Alkaline batteries last longer than carbon zinc.

1 Press down on the dimple at the top of the battery cover on the back of the

remote control and slide off the cover.

2 Take out all four of the old batteries.

3 Put in the new batteries. Make sure you match the plus (“+”) ends with the

plus markings on the battery case.

4 Slide the battery cover back into place on the back of the remote.

Low Battery Warning

When you see a low-battery warning message on your screen below the Program Banner,
the batteries in your remote control are weak and need to be replaced.

Attach the Remote Control Antenna

Attach the remote-control antenna to the REMOTE ANTENNA connection on the Hopper
back panel so you can use your UHF-2G remote. Without the remote-control antenna
attached, you cannot use this remote to control the receiver. See Adjusting the Remote
Control Antenna on page 69 for more detailed information about improving the
performance of your UHF-2G remote control. (Image may vary.)

14

Remote Control

Chapter 2

Remote Control Buttons

Press this
button for
SAT Mode

Menu

Access receiver

features and settings

Pair/Input

Access receiver

features and settings

Volume and

Mute Buttons

Control TV volume

Programming required

Themes

Search for programs

using Themes

Recall

Return to previously

viewed TV channel(s)

Info

Retrieve info on

programs or set a timer

Search

Search for a program

Colored Buttons

Provides shortcuts to

frequently used menus

Format

Format the picture to

the desired width to

match the program

you are viewing

PIP (Picture-In-

Picture) Buttons

Watch two separate

programs at the

same time

Power & TV Power

Top Button turns the receiver on/off
Bottom button turns the TV on/off

Guide

Display current and
future satellite program
listings

Page Buttons

Page up/down in the
Program Guide and
event content

Browse

See what is on other
channels while
watching TV

Arrow/Select Buttons

Channel up/down,
navigate through
menus, and select a
desired option

Cancel

Return to previous
menu or to watch a
program

View Satellite
Programming

Exit out of any menu o
the guide and return to
viewing live TV

Digital Video Recorde
(DVR) Buttons

Pause live TV and play
or record programming

Number Buttons

Enter a channel
number or navigate
through menus and
the program guide

System Wizard

Press and hold to go
to the backup and
restore screen

SAT Mode

Satellite Receiver

15

Remote Control

Press this
button for
TV Mode

TV Menu

Access menu features

available on some TVs

Pair/Input

Switch between TV

inputs

(available only for certain

makes and models of TVs)

Mute

Turn TV volume

on or off

Recall

Return to the last

channel viewed

PIP (Picture-In-

Picture) Buttons

Watch two separate

programs at the

same time

(Note: May not be

available)

Power & TV Power

Top Button turns the TV on/off
Bottom button turns the TV on/off

Volume

Control TV volume

Up/Down Arrow
Buttons

Channel up/down on
the TV

Number Buttons

Enter a channel
number

Select Button

Select a program or

menu

TV Mode

16

Remote Control

Chapter 2

Press this
button for
DVD Mode

Power & TV Power

Bottom button turns the TV on/off

Number Buttons

Use to get to specific
chapters on the DVD;
the function of the
remote number
buttons depends on
the device

Pause

Pause a DVD, Blu-ray
disc, or videotape

Back

Rewind a DVD, Blu-ray

disc, or videotape

FWD (Forward)

Forward a DVD, Blu-ray
disc, or videotape

Play

Play a DVD, Blu-ray
disc, or videotape

Stop

Stop playing or

recording a videotape,

or stop playing a DVD

or Blu-ray disc

Record

Record on a videotape

DVD Mode

Satellite Receiver

17

Hopper Front Panel

HOPPER FRONT PANEL

HOPPER BACK PANEL

POWER

MENU

INFO

SMARTCARD

SYS INFO

JUMP

LOCATE
REMOTE

RESET

POWER

M

ENU

INFO

S

MART

C

ARD

SYS

INF

O

JUMP

LOCATE

REMOTE

SELECT

PWR

REC

RES

ET

EC

RE

Reset

Press to

reset the

receiver

Power

Turns

receiver

power
on/off

Select

Chooses

an item

or channel

Sys Info

Displays

information

on system

Jump

Moves to

another

selection

Locate

Remote

Locates

the remote

control

Arrows

Navigates

through
menus or
channels

Menu

Displays
the Main

Menu

screen

Info

Displays
program

information

Smart

Card

Slot for

smart card

US: 5G6MM00BID050

FCC ID: DKNTK421

LICENSED UNDER U.S.

PATENT NO. 6,233,389

125

Audio/Video Output

High-quality

standard-definition

connection to the TV

audio and video input

Digital Audio

Output

Optical connec-

tion to a high­quality sound-

decoding system

YPbPr/Component

Output

Video connection

to a high-definition

TV video input

HDMI

®

Output

Provides

digital audio

and video

to an HDTV

Satellite In

Connects to

the satellite

dish

USB Ports

Connects to

multimedia

devices,

such as an

external

hard drive

eS ATA

Connects to

an external

hard drive

(feature

coming soon)

Phone Jack

Connects to a
telephone line

Ethernet

Connects to a

broadband

home network

Remote Antenna

Connects to a

UHF-2G remote

control antenna

Note: Your receiver may look slightly different than the unit shown above.

18

Using the On-screen Menus

Chapter 2

USING THE ON-SCREEN MENUS

The menus make using the receiver and selecting programs quick and easy. Use the
menus to control the receiver and to use its features, such as setting parental controls and
locks, choosing a program, or creating a favorites list.

Open and Close Menus

You can open the menus in either of two ways:

• Press the MENU button on the receiver front panel or remote control to open the Main
Menu, then access any of the other menus from the Main Menu.

• Use the following buttons on the remote control:

– Press GUIDE to open the Program Guide.

– Press THEMES (LEFT ARROW) when watching a program to open the Themes

and Search menu.

– Press BROWSE (RIGHT ARROW) to display the Browse Banner.

To close a menu screen and return to watching a program, press VIEW LIVE TV.

Highlighting Menu Options

Use the remote control ARROWS to move the on-screen highlight to the menu option.
When you move the on-screen highlight to an option, the name becomes orange.

Selecting Menu Options

You can select a menu option in either of two ways:

• Move the highlight to the menu option using the remote
control ARROWS. Then press SELECT. In the example,
the option for the Program Guide is highlighted.

• If the option has a color next to it, press the matching color
button (red, green, yellow or blue) on the remote control.
When you use the color button, your choice both highlights
and selects the option.

List of Choices in the Menus

When you make a choice in a list, the receiver does not apply the change until you select
Save or Done on the screen. If you do not want to save any changes, select Cancel to
discard all the changes made in the current menu. There are two types of lists:

Satellite Receiver

19

Using Text Fields

• A single choice list allows you to select only one choice at a time.
If you select another choice, your previous choice is deselected.

• A multiple choice list allows you to select more than one choice at
one time. If you select another choice, your previous choice(s)
also stays selected, as indicated by a check mark.

Canceling a Procedure

You can cancel a procedure in any of three ways:

• If you want to return to watching a program, press the VIEW LIVE TV button.

• If you want to return to the previous menu, press the CANCEL button.

• If you do nothing in the menu for a few moments, the menu will close automatically,

discarding any changes you have made in that menu.

USING TEXT FIELDS

When you use some of the features on your receiver, you might be required to enter
information, such as the name of a movie when using the Search feature, into areas on
the screen called text fields. There are two basic ways for you to enter this information:

• Using the alphanumeric characters on screen

• Pressing the remote-control NUMBER PAD buttons

Using the On-screen Keyboard

Use the keyboard letters and numbers to type in the
information. Use the LEFT, RIGHT, UP, and DOWN
ARROWS to navigate around the keyboard on screen. Press
SELECT to choose each character.

Using the Number Pad

Use the letters printed with the NUMBER PAD digits on the
remote control—just like on some phones—while the highlight
is in the field. For example, when looking for the channel and
times to watch Rudy Friml Presents, you press the 7 button
three times for an R, the 8 button two times for a U, 3 one time
for a D, and 9 three times for a Y, to type in the word “Rudy.”

20

Questions

Chapter 2

While in the Text Field

When the cursor is in the text field:

• Press the LEFT ARROW to delete characters.

• Press FORMAT/* to backspace without deleting characters.

• Press 0 to enter a blank space character, such as between words.

• Use the RIGHT ARROW to move forward without deleting characters.

QUESTIONS

• When can I use the Picture-In-Picture (PIP) feature on the Hopper? When the
Hopper has any two tuners available, you can use the PIP functions on the nearby TV.
The remote TV(s) connected to the Joey Receiver(s) do not support these functions.

• Can I watch and use the DVR functions on the same program on all of the TVs in
my house? Put the Hopper’s remote control down, go to another room with a Joey

connected TV, and its remote control will operate the same DVR functions.

TIPS

• You can put your receiver in a remote location (such as inside a closet or cabinet), but
be sure to use the remote control you have linked to that receiver. Call your DISH
retailer or visit the www.mydish.com

website, select Upgrades, then Products, and

click on Remotes & Accessories.

• To use the UHF-2G remote, be sure to attach the remote-control antenna to the
connection on the back of your Hopper HD DVR. See page 13 for more details.

• Press the FORMAT(*) button on the remote to change the aspect ratio (image shape
displayed) for any HD programming being shown. Press the button again to view a
different display format, and keep pressing the button until the display is acceptable.

21

Watching TV

What you’ll find in this chapter:

• CHANGING CHANNELS

• USING THE PROGRAM GUIDE

• USING THE BROWSE BANNER

• USING THEMES AND SEARCH

• USING PICTURE-IN-PICTURE (HOPPER ONLY)

• U

SING MULTI-CHANNEL RECALL

• STARTING IN ONE ROOM AND FINISHING IN

A

NOTHER

• HOMES WITH A SECOND HOPPER INSTALLED

Finding Programs to Watch

22

Changing Channels

Chapter 3

CHANGING CHANNELS

There are two basic ways to change the channel on your satellite TV receiver:

• Use UP and DOWN ARROWS on your remote control

• Enter a channel number with the NUMBER PAD buttons

Using the Up and Down Arrows

While watching live TV, if you want to change the channels one at a time
to see what’s on, press the UP and DOWN ARROWS on your remote
control. You can also change the channels the same way using the UP
and DOWN ARROWS on the receiver front panel.

Entering a Channel Number

While watching live TV, if you know the specific channel you
want to watch, enter the digits of the channel number using
the NUMBER PAD buttons on the remote control.

USING THE PROGRAM GUIDE

You can use the Electronic Program Guide (EPG) to see what programs are on, to change
channels, and to set up timed recordings. To access the program guide, press GUIDE.

• A red background behind a channel name usually means the channel is not in your
DISH package. After you add a channel to your package, you can watch it. To add a
channel, visit our website at www.mydish.com or call 1-800-333-DISH (3474).

• A green background behind a channel name means that you can use the SELECT
button on your remote control to confirm the channel addition to your package.

• The Program Guide shows which Favorites List is active. If All Channels is the active
list, the Program Guide displays all the channels. The My Channels Favorites List

Finding Programs to Watch

23

Using the Program Guide

displays only the channels included in your current DISH package. And the My HD
Channels Favorites List displays only the high-definition channels in your package.
If you set up another list, then the Program Guide displays only the channels that you
included on that list. See page 36 for more information on using Favorites Lists.

• The Program Guide displays information for programs on now and those coming on
within the next nine days. The guide does not include programs that have ended.

While accessing the on-screen Program Banner (top) and Browse Banner, you can:

• Press PAGE UP/PAGE DOWN to move a page of program data at a time, allowing
you to view guide information about programs on other channels.

• Enter the number of hours you want to skip, and then press the RIGHT/LEFT ARROW
to move forward/back in the schedule. You cannot move back to programs that ended.

• Press FWD/BACK to move forward or back a day at a time, allowing you to view guide
information about future programs on the current channel.

• Press SKIP FWD/SKIP BACK to move forward or back three hours at a time, allowing
you to view guide information about future programs on the current channel.

While browsing Program Guide information, you can move the highlight to a program and:

• Press the INFO button to see a pop-up screen of more detailed program information.

• Press the RECORD button to set an event timer for a program in the future.

Note: You must be able to receive satellite programming from either the 119°W or 72.7°
orbital location for the Program Guide to display up to nine days of program information. If
your satellite TV system cannot access either of these two orbital locations, then the
Program Guide displays up to two days of program information.

Expanding and Collapsing Channel Ranges

Certain types of programming are available on a range of channels in the Program Guide.
And sometimes, the range of channels is collapsed into one row of the guide to make it
easier to scroll through programming. For example, the range of SiriusXM™ Satellite
Radio music channels are accessed from DISH channel 99, as indicated by the + sign on
the row in the Progam Guide. Highlight and select the row for channel 99 and the display
of dozens of specific channels within this range will expand upwards (if your Channel
Order in Format Guide under Guide Settings is set to Descending) or downwards (if
your Channel Order is Ascending) on screen. Scroll to and select a specific music
channel. Or if you know the number of your favorite music channel, you can type 99
followed by the number on your remote control NUMBER PAD to directly access it.

Use the UP and DOWN

ARROWs to highlight

a program currently broadcasting

24

Using the Browse Banner

Chapter 3

USING THE BROWSE BANNER

Use the Browse Banner to see what other programs are on or coming on soon, while not
missing any of the program you are watching.

When the Browse Banner is open, you will see the Program Banner information about the
current program displayed at the top of the screen, and on the left-hand side of the Browse
Banner at the bottom of the screen. At the bottom right of the screen is guide information
about the program or event that is coming on next on the same channel.

USING THEMES AND SEARCH

Use the Themes and Search Feature to find exactly what you want to watch. This section
shows you how to use these features to find your favorite programs by type (for example,
movies, sports, news), or by keyword (if you’re looking for a particular title or name).

Finding Programs to Watch

25

Using Themes and Search

Using Themes

You can list programs by the theme of their contents, (for example, just movies or just
sports). Use Themes and Search to quickly find programs based on:

• Theme. You can look for something to watch by the program’s category or theme
(Movies, Sports, News/Business, etc.), which makes your search easier and your
television viewing time more enjoyable.

• Sub-theme. You can use this selection to help you narrow the type of program or
event even further. The Sub-Theme feature is different for each Theme category. For
example, you can search Movies for Comedy or Sports for Football.

• Media Source. Use this selection if you want your search results to be limited to a
particular source, such as the Program Guide listings, or just the My Recordings list.
By default, results are returned for all available source listings.

• Scheduled. Use this selection if you want your search results to be limited to a
particular time (for example, to programs that are On Now or coming On Next). You
can even find Sports events that are being broadcast live right now! By default, results
are returned for programs and events at any scheduled time.

Using Predictive Search

Predictive Search makes it easier than ever to locate programs saved on your Hopper HD
DVR or find what you are lokking for on live TV. To search for programming:

1 Press the SEARCH button on your remote control, or press the MENU button and select

the Search tile from the Main Menu screen.

2 Using the on-screen keyboard, start to type a title, actor’s name or keyword.

3 Results of your search will start to be displayed as soon as you start typing. Typing more

characters narrows the results.

Using Search History

After you have searched for programs or keywords, your receiver keeps a history. You can
access separate Search History information for each TV in your Whole-Home DVR

26

Using Picture-In-Picture (Hopper only)

Chapter 3

system. Each TV’s Search History is available using that receiver’s remote. You can use
Search History to re-search programming instead of typing the information again.

Press the Search button, access the drop-down list on the menu bar and select the History
item to see a list of your recent searches. Highlight one of the listed searches and press
the Select button to repeat it. Searches done on different days will often yield new results.

USING PICTURE-IN-PICTURE (HOPPER ONLY)

The Picture-In-Picture (PIP) feature of the Hopper lets you watch two programs at once on
your nearby TV screen. The following instructions describe how to use the PIP feature.

1 Press the PIP button on your Hopper remote control to access the feature. By default, a

small window showing the programming from a second Hopper tuner will be displayed.
PIP Controls also will be displayed across the bottom of the screen on your nearby TV.

2 You can use the on-screen controls to reposition or resize the PIP window, Swap the

images in the main and PIP windows, or display them side by side on your TV screen. You
can also choose to Close the PIP window, or select X to cancel out of the PIP Controls. If
you have closed/canceled, you can display the on-screen controls again at any time by
pressing the PIP button.

3 Note that the POSITION and SWAP buttons on your Hopper remote perform the same

functions as the on-screen PIP Controls for these two functions.

USING MULTI-CHANNEL RECALL

Another helpful feature to find the program you want to watch is channel RECALL. You
can quickly go back to a channel you were previously watching on your TV. Both your
Hopper HD DVR and each Joey Receiver support the multi-channel recall feature,
allowing easy access to the four most recent satellite channels you viewed on your TV.

To enable, change, or disable the multi-channel recall feature, do the following:

1 Press the MENU button on your remote control and select the Settings tile.

2 Select Guide Settings, and then Format Guide.

3 Under Multi-Channel Recall, select one of the following options:

• On. This is the default setting. Pressing the RECALL button on your remote allows
you to select one of the four most recent channels you viewed on this receiver.

• On, immediate. Choose this setting if you want the RECALL button to change
immediately to the previous channel you viewed, but also display all four most recent

Finding Programs to Watch

27

Starting in One Room and Finishing in Another

channels for you to choose from, as it does when the On option is set.

• Off. If you turn off the receiver’s multi-channel recall feature, the RECALL button
goes immediately to the previous channel you viewed. Older channels are not shown.

4 When you are finished changing these settings, highlight and select the Save option. If

you have made changes you do not want saved, press the remote CANCEL button.

STARTING IN ONE ROOM AND FINISHING IN ANOTHER

To start watching a program in one room and resume it in another, do the following:

1 Press the pause button on your current receiver remote control and leave it behind.

2 Go to another room with a connected Hopper HD DVR or Joey Receiver and pick up the

DISH remote control for this location.

3 Press the red button on the remote control to display the TV Viewing Status screen.

4 From the TV Viewing Status screen, select the program you want to resume and continue

watching from where you paused it.

28

Homes With a Second Hopper Installed

Chapter 3

HOMES WITH A SECOND HOPPER INSTALLED

To access the DVR library on a second Hopper from any Joey Receiver in your Whole­Home DVR system, do the following:

1 Press the MENU button and select the Settings tile on the Main Menu screen.

2 Select Network Setup, and then Whole-Home.

3 Using the ARROW buttons, highlight and select the other Hopper in your home to link to it.

4 Highlight and select the Save option when you have finished.

Now you will see the DVR library on your newly linked Hopper when you press the DVR
button. Repeat these steps to re-link to your original Hopper to access its DVR library.

TIPS

• Press INFO to view more information about a program or event you have highlighted.

• Press VIEW LIVE TV to cancel almost any menu screen and return to watching TV.

• On your Hopper remote control, press SWAP, without pressing the PIP button first, to

switch among your available TV tuners.

QUESTIONS

• How can I customize the Program Guide? You can set up a Favorites List (
page 36). You can change how the Program Guide is displayed (page 87).

• Why does my Program Guide show only two days of programming? Your
receiver may not be connected to a signal from the 119°W or 72.7° satellite. Refer to

Point Dish and Check Switch on page 102 to see if you’re receiving the signal(s).

• Why are some of my channels missing?

– Parental controls may be set to lock or hide the channels. See Chapter 6: Parental

Controls on page 39 for detailed information on locking or hiding channels.

– The Program Guide may be displaying the wrong list of channels. Press the

GUIDE button to access the Program Guide and display the default Favorites List.
Press GUIDE again to highlight the next available list. Press GUIDE repeatedly to
scan through all the available lists. You can also choose to edit your own Favor­ites List. See Chapter 5: Favorites Lists on page 35 for more information.

• Why isn’t PIP working? If the PIP feature is not working on your Hopper, at least two
of the three tuners are probably in use. Check with other Whole-Home DVR users.

29

Available On Demand and PPV

What you’ll find in this chapter:

• PAY-PER-VIEW

• DISH ON DEMAND

• BLOCKBUSTER @HOME™

• D

ISHONLINE.COM

• ORDERING CONSIDERATIONS

Pay-Per-Programs

30

Pay-Per-View

Chapter 4

PAY-PER-VIEW

To order Pay-Per-View programming using your remote control, you must connect the
receiver to an active phone line or broadband Internet connection. After you order a Pay­Per-View program, you can watch it on all of the receivers on your DISH account. Using
the remote control, you can order the exact same program for each receiver but you pay
for the program only once. However, replays of most programs are separate events. Visit
www.mydish.com/ppv

for a detailed description of the types of Pay-Per-View events.

Ordering a Pay-Per-View Program

Note: Once you confirm an order for a Pay-Per-View program, you cannot cancel the

order and you will be billed for it.

If your receiver is not connected to a phone line or broadband Internet, and you wish to
order a Pay-Per-View program or event, you may do so online at mydish.com

by logging

in to your account and then selecting “Order Pay-Per-View.”

DISH ON DEMAND

DISH On Demand is the DISH Video On Demand service. Enjoy movies, TV shows, and
other exciting DISH On Demand events. Through DISH Cinema, for example, you have
immediate access to the latest movies on DISH. You can even use your remote’s DVR
buttons (such as PAUSE, PLAY, FWD, and BACK) to control your viewing experience. For
more information, visit the www.mydish.com website.

To Order a Movie or Program

1 Press the DVR button to access the DISH On Demand menu screen.

2 Select the option for the type of on-demand programming you wish to order. Select DISH

Cinema, for example, to Explore or Search movies, see a list of New Releases, or view
movies that you have rented. Select TV Shows to Explore or Search TV entertainment,
see a list of Most Popular shows, or view the programs that you have rented. If applicable,
you can select Midnight Lounge to view and choose adult-only programming.

1

2

3

Press GUIDE and

select a Pay-Per-View

program from the

Program Guide

Select Order to

buy the program

Select Yes or OK

to confirm you want to

buy the program

Order Cancel No

Do you wish to purchase this program?

Dish-On-Demand

Event:

Date/Time:

Channel:

Cost:

Shrek 2 (All Day, DD)
Friday 1/14/05 10:00 pm
503-PPV
$3.99

Yes Cancel No

You have indicated that you wish to purchase a

DISH-On-Demand event

Is this correct?

Confirmation

Fri 1/14

508

PPV

507

PPV

506

PPV

505

PPV

504

PPV

6:30 pm 7:00 pm 7:30 pm

Shrek 2 (All

Shrek 2 (All Day, DD)

Day After Tomorrow (All Day, DD)

Day After Tomorrow (All Day, DD)

Shrek 2 (All Day, DD)

Shrek 2 (All Day, DD)

Shrek 2 (All

Shrek 2 (All

NHL

Hockey

Day After...

Day After...

GUIDE

Pay Per Programs

31

Blockbuster @Home™

3 Use the UP and DOWN ARROW buttons to scroll through the choices, if available.

4 Highlight and select the movie, TV program, or on-demand event you want to watch.

5 Select Rent.

Rental Considerations

• You can repeatedly watch a rented program for the period of time (for example, 24 or
48 hours) listed. Rented programs cannot be saved to the My Recordings list.

• The My Rentals option shows you information about DISH On Demand Programs you
have rented, including how much time you have remaining to watch them.

• Be sure to keep Updates and Inactivity Standby enabled so that your receiver always
has the latest DISH On Demand programs. See Scheduling Receiver Updates on
page 91.

BLOCKBUSTER @HOME™

Now you can bring the big screen to your home screen. DISH has joined with Blockbuster
to offer customers the most extensive library of movies, games and shows available. With
Blockbuster @Home™, you get access to:

• Movies, TV shows and games—over 100,000 titles delivered to your door. Plus, in­store exchanges.

• Thousands of movies to stream on your TV, computer and iPad® (Streaming to TV
requires HD programming and a broadband Internet connection to your Hopper.)

• More than 20 additional entertainment channels, including STARZ® Cinema, EPIX 1,
Sony Movie Channel, Palladia and many more!

Visit mydish.com/blockbuster

online to learn more or subscribe.

In order to enjoy full access to the Blockbuster @Home™ video library, your Hopper must
be connected to the internet. For steps to connect your Hopper to the Internet, refer to
Connecting to Broadband Internet on page 100. For more information, also visit
mydish.com/getconnected

online.

DISHONLINE.COM

DISH Online.com lets you view authorized programming right over the Internet, as long as
you’re connected to a broadband (high-speed) Internet connection. For steps to connect
your Hopper HD DVR to the Internet, refer to Connecting to Broadband Internet on
page 100. For more information, also visit the dishonline.com

website.

32

Ordering Considerations

Chapter 4

Use Considerations

• Your receiver must be connected to a network with broadband Internet access to view
the DISH Online content. Contact your Internet service provider to verify download
speeds and any terms or conditions affecting your broadband Internet connection.

• Most Internet service providers have a “Fair Access Policy” which sets usage limits on
the amount that can be downloaded in a given time or billing period. Contact your
Internet service provider to find out about their Fair Access Policy.

• Download-speed of programs or events varies depending on the speed of your
Internet connection, the program being downloaded, and shared usage of the Internet
connection by other devices in your home, such as personal computers.

• You have a limited time frame to watch rented content before it is automatically
deleted from your receiver. You will typically have 7 days to begin watching a program,
and then you will typically have 24 hours to finish watching it. Review the list on the
My Rentals screen on your Hopper for the time remaining to watch rentals.

• You are billed for a rental or on-demand program or event when you begin watching it
(which may be while the rest of the program continues downloading) or when
downloading of the program or event is completed, whichever occurs first.

ORDERING CONSIDERATIONS

Keep in mind these important considerations about pay-per-view types of programs.

• When you confirm an order for a rental program or event, you cannot cancel the order
and you will be billed for it.

• You can use the Parental Controls feature and receiver locks to control the programs
or events that your family views. See What are Locks and Restrictions? on page 40.

• You can review what you have rented during the last 30-60 days by looking in your
Purchase History. Press the MENU button on your remote control, scroll down the
Main Menu, then highlight and select the Purchase History tile.

• The rental program titles you order will appear on your next DISH bill.

TIPS

• You can set up the Hopper HD DVR to record Pay-Per-View programs. See page 60
for more details. You cannot record or re-record On Demand programs or events.

• You can prevent others from purchasing Pay-Per-View programs by setting parental
controls for your receiver (see page 40).

Pay Per Programs

33

Questions

• Keep an active phone line or broadband Internet connection attached to your receiver
at all times so you can order Pay-Per-View programs with your remote control.

QUESTIONS

• How can I order an event for all my whole-home receivers?

– Order the event with your remote on your Hopper receiver, attached to an active

phone line or broadband Internet connection. For each Joey Receiver you want
to play the event, make sure that it is linked to the correct Hopper.

– Order the event over the phone at 1-877-DISH-PPV (347-4778). Fees may apply.

– Order the event online at www.mydish.com/ppv

.

• I ordered a Pay-Per-View program but can only see it on one receiver. Some Pay-
Per-View programs or events are restricted to watching on one receiver per account.

• Will I be charged more than once for viewing the same Pay-Per-View program
using two or more receivers? If you are using the remote control to order and view

the content, you won’t be charged more than once as long as it is the exact same
program or event (for example, a movie starting at the same time or the same All Day
event) and the rental content has not expired.

• Why doesn’t my Program Guide show any Pay-Per-View channels? The currently
active Favorites List may not display Pay-Per-View channels. Press the GUIDE button
repeatedly on your remote control to open the Program Guide and cycle through your
Favorites List options until you see All Channels highlighted in the drop-down list.
Then press the SELECT button. See Chapter 5: Favorites Lists on page 35 for more
information on using Favorites Lists. Also, parental controls may be set to lock and
hide Pay-Per-View channels. See Chapter 6: Parental Controls on page 39.

• Why are some Pay-Per-View programs blacked out? Sporting events and other
programs are sometimes blacked out because of local restrictions. Note that the
provider of such programming determines these restrictions, not DISH.

• Why did my All-Day Pay-Per-View program shut off while I was watching it? The
all-day events run from 3 AM to 3 AM (Mountain Time). You should ensure you can
finish watching an event that you have ordered by this time.

34

Notes

Chapter 4

Notes

35

Setting Up Your Favorite Channels

What you’ll find in this chapter:

• WHAT ARE FAVORITES LISTS?

• C

REATING OR CHANGING FAVORITES LISTS

• NAMING FAVORITES LISTS

• USING FAVORITES LISTS

Favorites Lists

36

What are Favorites Lists?

Chapter 5

WHAT ARE FAVORITES LISTS?

Favorites Lists are custom lists of your favorite channels. You can create and change the
lists yourself, adding and removing channels as you wish. Your favorite channels can be
grouped in as many as four lists (for each whole-home receiver).

• When using a Favorites List, the Program Guide and Browse Banner display only the
channels in that Favorites List. Also, when you use the remote control UP or DOWN
ARROW to change channels, the receiver skips channels that are not on the list.
Unlisted channels (included in your current programming package) are still accessible
by entering the channel number directly.

• The All Channels list contains all the channels, including channels not in your current
DISH package. You cannot make any changes to the default All Channels list.

• The My Channels list contains all the channels in your DISH package. You cannot
make any changes to the My Channels list, except by modifying your DISH package.

• The My HD Channels list contains all the high-definition channels in your package.

• You can give each of your custom Favorites Lists a unique name. When you first

install your receiver, by default the four lists are named List 1, List 2, List 3, and List 4.
These lists are empty until you edit them to add channels.

• From your Hopper HD DVR and remote control, only the Favorites Lists for the nearby
TV are available. However, when you go to a different room and acess the Joey
Receiver and remote control there, the Favorites Lists for that TV are available.

• If you choose a program using the Themes feature, or directly enter a channel number
using the NUMBER PAD on the remote control, then the receiver tunes to the channel
for that program whether or not that channel is included on the active Favorites List.
Parental controls can be used to lock certain channels from being accessed

this way.

CREATING OR CHANGING FAVORITES LISTS

You can edit any channels on the four Favorites Lists. When you use your Favorites List,
only those channels in the list are shown in the Program Guide and Browse Banner.

Favorites Lists

37

Naming Favorites Lists

NAMING FAVORITES LISTS

You can rename your Favorites Lists whatever you want, up to eight characters long.

USING FAVORITES LISTS

Press the GUIDE button to open the Program Guide. Press the GUIDE button
again to highlight the next Favorites List; press GUIDE repeatedly to scan
through all the available lists.Then press the SELECT button to choose a list.

38

Tips

Chapter 5

TIPS

• Two lists on the same TV cannot have the same name. For example, the nearby TV
cannot have two lists named “Dad’s List.” When the receiver is connected to a Whole­Home DVR system, different receiver users can have lists with the same names.

• While in the program guide, press the GUIDE button to switch Favorites List functions
only if you have added channels to a Favorites List. If you have not created a
Favorites List by adding channels to it, then pressing GUIDE scans only the default
My Channels, My HD Channels, and All Channels lists.

• Channels locked and hidden by parental controls do not display in Favorites Lists.

QUESTIONS

• Why are channels missing from the Program Guide?

– You might have a Favorites List that does not contain those channels. Press the

GUIDE button until the All Channels, My Channels, or My HD Channels list dis­plays.

– You might have channels locked and hidden by parental controls. For more infor-

mation, see Parental Controls starting on page 35.

• Why are my Favorites Lists missing? When the receiver is in a Whole-Home DVR
system, Favorites Lists created by different receiver users are not available on your
TV.

39

Setting Receiver’s Parental Controls

What you’ll find in this chapter:

• WHAT ARE LOCKS AND RESTRICTIONS?

• C

OPYING LOCKS FROM YOUR HOPPER TO A

JOEY

• CREATING OR CHANGING A PASSWORD

• CREATING OR CHANGING RATINGS

R

ESTRICTIONS

• CREATING OR CHANGING CHANNEL LOCKS

• HIDING ADULT CONTENT OR LOCKED

C

HANNELS

Parental Controls

40

What are Locks and Restrictions?

Chapter 6

WHAT ARE LOCKS AND RESTRICTIONS?

Locks and restrictions are parental controls that allow you to password-protect
programming based on ratings, or on a channel-by-channel basis. When you set locks:

• If you try to access a locked channel or restricted program, or open the Parental
Controls menu, the receiver displays a message asking you to enter the password.

• The receiver permits three attempts to enter the correct password. If you fail to enter
the correct password, the receiver does not allow you to try again for several minutes.

• If you enter the correct password, then you can access the locked or restricted item or
access the Parental Controls screen to make changes locks and restrictions.

• If you exit a locked or restricted item or close the Parental Controls screen, then you
must enter the password to access the item or screen again.

• When the receiver is in a Whole-Home DVR system, parental control locks and
restrictions for other TVs are not available.

Locks for programming on the TV near the Hopper are set using the Hopper’s on-screen
menus. Locks for programming on the remote TVs connected to Joey Receivers are set
using those TV’s on-screen menus. Locks set for the nearby TV’s programming are
separate from locks set for remote TV’s programming. The information in this chapter

applies to locks set using either menu.

Locking your receiver is a two-step process:

1 Create the parental-control locks that you want. Available types of locks are:

• Ratings Restrictions—to lock programs based on their ratings.

• Channel Locks—to lock channels, regardless of content.

• Hide Adult Channels or Hide Locked Channels—to hide adult channels or locked

channels from being displayed in the Program Guide, Browse Banner, and Themes
list screens.

2 Set a password. When you have set locks and restrictions, the receiver is locked, and any-

one who wants to access locked items must enter the password each time they do so.

When you unlock programming delivered through the H

OME VIDEO NETWORK

output to your in-home coaxial cabling system, you are allowing all the TVs
connected to your in-home system to have access to this programming. In this
case, you must rely on the V-Chip technology and control settings in the
individual TVs to prevent viewing of inappropriate programming on each TV.
Consult your TVs’ user guides for instructions to set up the V-Chip protection.

Parental Controls

41

Creating or Changing a Password

CREATING OR CHANGING A PASSWORD

You should set up your password before using the receiver locks.

1 Press the MENU button, select the Settings tile, and then select Parental Controls.

2 If the receiver is locked, enter the password using the remote control’s NUMBER PAD.

The receiver displays stars (*) as you enter the digits of your password. Then select OK.

3 If you are changing an existing password, select Edit Password. If you are creating a new

password for the first time, you will be prompted for the password after setting controls. If
you want to erase the current password, you will need to enter it to access the Parental
Controls screen, set all restrictions to None/No, and ensure no channel locks are set.

4 Enter the current password using the remote control’s NUMBER PAD.

5 Enter the new password using the remote control’s NUMBER PAD.

6 Enter the new password again for confirmation, also using the NUMBER PAD. The

receiver displays stars (*) as you enter the digits of the password.

7 Memorize your new password. From now on, enter this password to lock or unlock the

receiver. If you forget the password, you will need to call DISH Customer Service.

COPYING LOCKS FROM YOUR HOPPER TO A JOEY

Once you have set Parental Controls on your Hopper HD DVR, you can copy the same
settings to one or more Joey Receiver(s) in your whole-home DVR system, as follows:

1 Press the MENU button on your remote and select the Settings tile on the Main Menu.

2 Select Parental Controls, and then highlight and select the option to Copy Settings.

3 In the pop-up Location List, select each location to which you want to copy the Hopper’s

settings for Parental Controls. A check mark appears next to each selected location.

4 You can select a location again to uncheck it, highlight and select the Cancel option to

ignore and start over, or when finished selecting locations, select OK to initiate copying.

42

Creating or Changing Ratings Restrictions

Chapter 6

CREATING OR CHANGING RATINGS RESTRICTIONS

You can lock programs based on Motion Picture Association of America (MPAA) ratings
(PG, PG-13, etc.) and expanded ratings (violence, language, etc.).

1 Press the MENU button, select the Settings tile, and then select Parental Controls.

2 If the receiver is locked, enter the password using the remote control’s NUMBER PAD.

The receiver displays stars (*) as you enter the digits of the password.

3 To create or change parental controls based on program ratings, select Edit Ratings.

4 Highlight the least restrictive rating that you want to block. Press SELECT to lock the

highlighted rating and all ratings that are more restrictive than it (for example, locking the
PG-13 rating automatically locks R, NC-17 and NR/AO ratings).

MPAA Ratings

G—General Audiences. A G-rated motion picture contains nothing in theme, language,

nudity, sex, violence or other matters that, in the view of the Rating Board, would offend
parents whose younger children view the motion picture. The G rating is not a “certificate
of approval,” nor does it signify a “children’s” motion picture. Some snippets of language
may go beyond polite conversation but they are common everyday expressions. No
stronger words are present in G-rated motion pictures. Depictions of violence are minimal.
No nudity, sex scenes, or drug use are present in the motion picture.

PG—Parental Guidance Suggested. Some Material May Not Be Suitable For
Children. A PG-rated motion picture should be investigated by parents before they let

their younger children attend. The PG rating indicates, in the view of the Rating Board,
that parents may consider some material unsuitable for their children, and parents should
make that decision. The more mature themes in some PG-rated motion pictures may call
for parental guidance. There may be some profanity and some depictions of violence or
brief nudity. But these elements are not deemed so intense as to require that parents be
strongly cautioned beyond the suggestion of parental guidance. There is no drug use
content in a PG-rated motion picture.

Parental Controls

43

Creating or Changing Ratings Restrictions

PG-13—Parents Strongly Cautioned. Some Material May Be Inappropriate For
Children Under 13. A PG-13 rating is a sterner warning by the Rating Board to parents to

determine whether their children under age 13 should view the motion picture, as some
material might not be suited for them. A PG-13 motion picture may go beyond the PG
rating in theme, violence, nudity, sensuality, language, adult activities or other elements,
but does not reach the restricted R category. The theme of the motion picture by itself will
not result in a rating greater than PG-13, although depictions of activities related to a
mature theme may result in a restricted rating for the motion picture. Any drug use will
initially require at least a PG-13 rating. More than brief nudity will require at least a PG-13
rating, but such nudity in a PG-13 rated motion picture generally will not be sexually
oriented. There may be depictions of violence in a PG-13 movie, but of the harsher
sexually-derived words, though only as an expletive, initally requires at least a PG-13
rating. More than one such expletive requires an R rating, as must even one of those
words used in a sexual context. The Rating Board nevertheless may rate such a motion
picture PG-13 if, based on a special vote by a two-thirds majority, the Raters feel that most
American parents would believe that a PG-13 rating is appropriate because of the context
or manner in which the words are used or because the use of those words in the motion
picture is inconspicuous.

R—Restricted. Children Under 17 Require Accompanying Parent or Adult Guardian. An
R-rated motion picture, in the view of the Rating Board, contains some adult material. An
R-rated motion picture may include adult themes, adult activity, hard language, intense or
persistent violence, sexually-oriented nudity, drug abuse or other elements, so that
parents are counseled to take this rating very seriously. Children under 17 are not allowed
to attend R-rated motion pictures unaccompanied by a parent or adult guardian. Parents
are strongly urged to find out more about R-rated motion pictures in determining their
suitability for their children. Generally, it is not appropriate for parents to bring their young
children with them to R-rated motion pictures.

NC-17—No One 17 and Under Admitted. An NC-17 rated motion picture is one that, in
the view of the Rating Board, most parents would consider patently too adult for their
children 17 and under. No children will be admitted. NC-17 does not mean “obscene” or
“pornographic” in the common or legal meaning of those words, and should not be
construed as a negative judgment in any sense. The rating simply signals that the content
is appropriate only for an adult audience. An NC-17 rating can be based on violence, sex,
aberrational behavior, drug abuse or any other element that most parents would consider
too strong and therefore off-limits for viewing by their children.

NR/AO—Not Rated. Programs created before MPAA rating system have an NR/AO
rating. Also, if connection to the satellite is lost, the NR/AO rating appears.

TV Ratings

TV Ratings contain information about the audience and a content label.

Audience Ratings of TV Ratings

TV-Y—All Children. This program is designed to be appropriate for all children. Whether

animated or live-action, the themes and

elements in this program are specifically designed
for a very young audience, including children from ages 2-6. This program is not expected
to frighten younger children.

44

Creating or Changing Ratings Restrictions

Chapter 6

TV-Y7—Directed to Older Children. This program is designed for children age 7 and

above. It may be more appropriate for children who have acquired the developmental
skills needed to distinguish between make-believe and reality. Themes and elements in
this program may include mild fantasy violence or comedic violence, or may frighten
children under the age of 7. Therefore, parents may wish to consider the suitability of this
program for their very young children.

TV-Y7FV—Directed to Older Children (Fantasy Violence). For those programs where
fantasy violence may be more intense or more combative than other programs in this
category, such programs will be designated TV-Y7 FV.

TV-G—General Audience. Most parents would find this program suitable for all ages.
Although this rating does not signify a program designed specifically for children, most
parents may let younger children watch this program unattended. It contains little or no
violence, no strong language and little or no sexual dialogue or situations.

TV-PG—Parental Guidance Suggested. This program contains material that parents
may find unsuitable for younger children. Many parents may want to watch it with their
younger children. The theme itself may call for parental guidance and/or the program may
contain one or more of the following: some suggestive dialogue (D), infrequent coarse
language (L), some sexual situations (S), or moderate violence (V).

TV-14—Parents Strongly Cautioned. This program contains some material that many
parents would find unsuitable for children under 14 years of age. Parents are strongly
urged to exercise greater care in monitoring this program and are cautioned against letting
children under the age of 14 watch unattended. This program may contain one or more of
the following: intensely suggestive dialogue (D), strong coarse language (L), intense
sexual situations (S), or intense violence (V).

TV-MA—Mature Audience Only. This program is specifically designed to be viewed by
adults and therefore may be unsuitable for children under 17. This program may contain
one or more of the following: crude indecent language (L), explicit sexual activity (S), or
graphic violence (V).

Content Labels of TV Ratings

TV Parental Guidelines may have one or more letters added to the basic rating to let
parents know when a show may contain violence, sex, adult language, nudity, or
suggestive dialogue.

V—violence
L—coarse or crude language
N—nudity
SC—sexual content or situations
D—suggestive dialogue (usually means talks about sex)

5 Select the expanded rating code(s), if you want to also lock these program ratings.

6 To unlock a rating code, select the code again.

Parental Controls

45

Creating or Changing Channel Locks

7 Select Save. To ensure new parental controls take effect, you will need to set a password

if you have not already. See the instructions for creating a new password on page 41.

CREATING OR CHANGING CHANNEL LOCKS

You can lock any channel, including Pay-Per-View channels. Locked channels can be
accessed or recorded only after you enter the password created for your receiver.

1 Press the MENU button, select the Settings tile, and then Parental Controls.

2 If the receiver is locked, enter the password using the remote control NUMBER PAD. The

receiver displays stars (*) as you enter the digits of the password.

3 To create or change parental controls for specific channels, select Lock Channels.

4 Highlight and select each channel that you want to lock or unlock. Press the ARROW but-

tons to navigate to each channel, and then SELECT it. You can also move the list of chan­nels by entering a number using the remote control NUMBER PAD. If the checkbox next to
the channel has a checkmark, the channel is selected. Select it again to unlock it.

5 You can choose to view only the channels you have selected to be locked, and you can

choose to hide the locked channels so they are not displayed in the Program Guide. (You
can still enter the number of a locked channel directly using the remote NUMBER PAD.)

6 Select Save.

HIDING ADULT CONTENT OR LOCKED CHANNELS

When you hide adult channels or locked channels, you prevent the Program Guide,
Themes lists, and the Browse Banner from displaying these channels. When you Hide
Adult Channels, you also prevent anyone from choosing these channels by using the UP
or DOWN ARROWS or by directly entering the digits of the channel number using the
NUMBER PAD on their remote control.

46

Tips

Chapter 6

1 Press the MENU button, select the Settings tile, and then Parental Controls.

2 If the receiver is locked, enter the password using the remote control NUMBER PAD. The

receiver displays stars (*) as you enter the digits of the password.

3 Select the option to Lock Channels.

4 Select Yes under Hide Adult Channels.

5 Select Save.

TIPS

• If the receiver displays a message prompting you to enter a password, then this
confirms that there are parental controls set for this receiver.

• If you want to unlock the receiver or undo any specific parental-control lock, use the
password for the TV you’re watching. For example, use the Hopper password to
unlock nearby TV locks and the Joey password to unlock the remote TV locks.

• When you restrict by rating, you also lock all other more restrictive ratings. For
example, using MPAA ratings, if you restrict PG-13 rated programs, then all other
programs with the R, NC-17, and NR/AO ratings are also restricted.

QUESTIONS

• Why don’t the locks I set for a remote TV work? If the receiver is in a Whole-Home
DVR system, any locks you have set on other TVs are not available. Locks and
restrictions are specific to each Hopper HD DVR and Joey Receiver in your system.
You can copy the same parental controls settings you have made on your Hopper to
one or more linked Joey Receivers in your whole-home DVR system. See Copying
Locks from Your Hopper to a Joey on page 41. You cannot copy settings made on a
Joey Receiver to any other Joey (or Hopper HD DVR) in your whole-home system.

• What do I do if I forget my password? If you forget your password, then you will
need to contact a DISH Customer Service Representative.

47

Using Home Media and Apps on TV

What you’ll find in this chapter:

• USING THE HOME MEDIA FEATURE

• USING APPS ON YOUR HOPPER

• MY ACCOUNT/CUSTOMER SUPPORT

Multimedia and Apps

48

Using the Home Media Feature

Chapter 7

USING THE HOME MEDIA FEATURE

To use the Home Media feature on your Hopper, press the MENU button and select the
Home Media tile from the MAIN MENU. A list of compatible devices should be displayed.

The Home Media application connects your compatible digital media devices together.
These devices are designed to work together even though they come from different
manufacturers, and may include audio/video systems, Blu–ray Disc™ players, digital
cameras, game consoles, network-attached storage (NAS) devices, personal computers
and mobile devices running a compatible software.

To be able to listen to audio, view pictures and/or watch videos, you should:

1 Ensure your Hopper is connected to your local area network (LAN) and has been

assigned a valid IP address

2 Have compatible media server software running on a device connected to the same LAN

as your Hopper

3 Confirm access to the media server is not blocked by a firewall or security software

4 Select the Device List item from the drop–down menu on the Home Media screen and

refresh the list

5 Optionally, you can select the Settings item from the drop–down menu to change the

defaults for playing slideshows and/or audio.

Make sure your Hopper remains connected to broadband Internet to access all the
features of the Home Media app. You can enjoy this feature on one TV at a time.

Interactive TV

49

Using Apps on Your Hopper

USING APPS ON YOUR HOPPER

To use apps on your TV, press the MENU button and select the Apps tile from the MAIN
MENU screen. You can order additional channels, check the news and weather, and even
play games. Make sure you connect your Hopper to broadband Internet to access all the
features of your apps. You can enjoy this feature on one TV at a time.

Apps are software applications bringing you the best of the Web to your TV that you can
run right on your broadband Internet–connected Hopper. These include news, sports,
music, weather and game apps. And you can even follow and share with friends on
Twitter®.

Note also that you can use The Weather Channel app by selecting its tile directly on the
MAIN MENU screen.

MY ACCOUNT/CUSTOMER SUPPORT

An important feature of your Hopper is the My Account tile. It provides convenient access
to your DISH account to add programming, review your statement, pay your bill, and more.
Attach an active telephone line or broadband Internet connection to your DISH receiver to
ensure access to this feature.

Press the MENU button on your remote control and then select My Account.

TIPS

• Whenever you want to exit an app and return to watching DISH programming, press
VIEW LIVE TV and you’ll return to the last channel you were watching.

• You can also access Customer Support on the DISH website. Visit mydish.com
online for more information.

50

Notes

Chapter 7

Notes

51

Recording & Pausing Live Programs

What you’ll find in this chapter:

• WHAT IS A DVR?

• P

AUSING A PROGRAM

• REVERSE, FAST FORWARD, AND SKIP

• SLOW MOTION AND FRAME-BY-FRAME

• RECORDING A LIVE PROGRAM

• PLAYING A RECORDED PROGRAM

• RECORDING WHILE WATCHING DIFFERENT

P

ROGRAMS

• OTHER RECORDING OPTIONS

• GROUPING AND SORTING RECORDINGS

Digital Video Recordings

52

What is a DVR?

Chapter 8

WHAT IS A DVR?

The Hopper is a Whole-Home HD Digital Video Recorder (DVR) that lets you watch TV the
way that you want. You can pause, reverse, or skip back through a program. Then you can
resume watching TV. Also, you can record and play back programs with full digital audio
and video quality, without a VCR.

For example, if you get a phone call while you are watching a live or recorded program,
you can pause the program, talk on the phone for an hour, resume the program from
where you left off (or restart the program), and not miss any of the action.

You can move through a program forward and backward in slow motion or frame-by-frame
using your DVR auto-recording features while watching live or recorded programs.

PAUSING A PROGRAM

On some TVs, the presence of fixed images for extended periods of time
may cause them to be permanently imprinted on the screen. Consult your
TV user’s guide for information on whether this is a problem for your TV,
what operating/viewing restrictions apply to avoid this problem, and any
associated TV warranty coverage.

For a live TV program, the on-screen pause timer shows how long you have paused the
program. The pause timer shows how far you are behind the live program. You can pause
a live program for as long as an hour. (Each receiver in your whole-home DVR service can
do this.) If you think you might be away from the TV for more than an hour, but don’t want
to miss any of the program, consider recording the program (see page 54).

Digital Video Recording

53

Reverse, Fast Forward, and Skip

REVERSE, FAST FORWARD, AND SKIP

This section describes how to use your remote control’s DVR buttons to move forward and
back quickly while you watch TV.

SLOW MOTION AND FRAME-BY-FRAME

Your satellite receiver has features that allow you to slow down live TV. This section
describes how to use the DVR buttons to use slow motion and frame-by-frame advance or
reverse while you watch TV. Press PLAY to exit any of the features described below.

Press BACK once to reverse the program 4 times as fast as normal play. Press
BACK twice to reverse at 15 times normal speed, three times to reverse at 60
times normal speed, and four times to reverse at 300 times normal speed. The
on-screen bar shows how far you’ve gone. For a live program, you can only
reverse back to the last channel change or back one hour, whichever occurs first.

Press FWD (forward) once to fast forward through the program at 4 times normal
speed. Press FWD twice to forward at 15 times normal speed, three times to
forward at 60 times normal speed, and four times to forward at 300 times normal
speed. The on-screen bar shows how far you’ve gone. Of course, you can’t go
forward into the part of a live program that hasn’t been broadcast yet.

Press SKIP BACK to skip back about 10 seconds in a program. Press this button
repeatedly to skip back another 10 seconds at a time.

Press SKIP FWD to skip ahead about 30 seconds in the program. Press this
button repeatedly to skip ahead another 30 seconds at a time.

Press PAUSE and then press BACK to reverse the program in slow motion.
Press BACK once to reverse the program 1/4 the speed of normal play. Press
BACK twice to reverse at normal speed.

Press PAUSE and then press FWD to forward the program in slow motion.
When you press FWD once the program advances at 1/15 the speed of normal
play. Press FWD twice to forward at 1/4 as fast as normal play. Press FWD
three times to play the program at normal speed. Of course, you can’t go
forward into the part of a live program that hasn’t been broadcast yet.

Press PAUSE and then press SKIP BACK repeatedly to reverse the recording
frame-by-frame.

Press PAUSE and then press SKIP FWD repeatedly to advance the recording
frame-by-frame.

54

Recording a Live Program

Chapter 8

RECORDING A LIVE PROGRAM

To record the rest of the program you are watching, PRESS the record button on your
remote control. You can press the RECORD button again at any time during the current
recording and follow the on-screen instructions if you want to extend the end of the
recording past the scheduled end time.

To stop a recording you are watching, press the STOP button on your remote control. A
pop-up screen will ask you to confirm you want to stop recording the current program.
Select Yes to stop the recording now, or No to continue recording.

If all Hopper tuners are in use when you request a new recording, you will see the TV
Viewing Status screen, from which you can decide to watch the same content as one of
the tuners, choose to order a DISH On Demand program or event, or to play back a
previously recorded program from your DVR, including any PrimeTime Anytime™ shows.

Note: Programs recorded in high definition require up to six times more storage space
than programs recorded in standard definition.

PLAYING A RECORDED PROGRAM

To play a program or event recorded on your Hopper HD DVR, do the following:

1 Press the DVR button on your remote control to display the My Recordings screen.

2 Highlight a tile for a program (or folder of programs, if applicable). If you want to watch the

program (or the latest recording in a folder of programs), then press the PLAY button. If
you want to see more options, press the SELECT button to show a pop-up menu.

3 For a single program or event, choose from the following options:

• Start Over. Watch this recording from the beginning. If you have previously played a
part of the show, you can also select Resume to watch the rest of the program.

• Edit. You can move the recording to a folder or protect it from automatic erasure.

• Delete. Delete this recording from the DVR. This does not delete the associated timer.

• More Info. Display the full Information screen about this program or event.

For a program folder, choose from the following options:

• Start Over. Watch this recording from the beginning. If you have previously played a
part of the show, you can also select Resume to watch the rest of the program.

• Edit. You can move the recording to a folder or protect it from automatic erasure.

• Delete. Delete this recording from the DVR. This does not delete the associated timer.

• More Info. Display the full Information screen about this program or event.

Digital Video Recording

55

Recording While Watching Different Programs

RECORDING WHILE WATCHING DIFFERENT PROGRAMS

This section describes the basic ways to record a program while watching a different
program at the same time.

Recording a Different Program

You can set up your Hopper HD DVR to record one or two programs while you are
watching another program live or playing an existing recording.

1 Make sure your Hopper HD DVR is powered on by the indicator light on the front panel.

2 Press GUIDE to access the Program Guide. Find a program on now you want to record.

3 Highlight and press the SELECT button to tune the receiver to that program.

4 Press the RECORD button on your remote control.

5 Select OK to begin recording now with your default DVR recording settings, or Options to

customize your recording settings.

6 If you selected Options, see Other Recording Options on page 55 for more on your

choices.

7 Choose another program to record, as described in Step 2.

8 Press the RECORD button on your remote control and select OK when the pop-up screen

displays. You are now recording two programs at the same time.

9 Press DVR twice on the remote control to access the My Recordings screen. You should

see the two programs that are recording indicated by the red dots next to the listings.

10 Select another program to watch, if applicable, or an event that you recorded earlier and

start the playback.

11 You should now be watching one program or event while the receiver is also recording the

other two programs or events.

OTHER RECORDING OPTIONS

When you set up a new DVR timer for a future program or event, you can choose from the
following options:

• Type—You can change the type of timer from DVR to Auto Tune. An Auto Tune timer
changes the channel to the program or event, but does not record it.

• Episodes—You can select to record all New and Reruns, Only New episodes, only
Once, once Weekly or Daily at the same time, or only on weekdays (Mon-Fri).

• Folders—The DVR feature can save new event recordings inside an existing folder.

• Protect—You can choose to protect this timer’s recordings from accidental erasure.

56

Grouping and Sorting Recordings

Chapter 8

• Keep—By default, an event timer keeps the 20 newest recordings it has made before
it replaces older recordings with newer ones. You can change this number here.

• Start Early—You can extend the start time for the recording. This option is useful for
programs that might start a minute or two early, like some network reality shows.

• End Late—You can extend the stop time for the recording. This option is useful for
programs that might run overtime, like sporting events or awards shows.

• Priority—By default, new timers have a higher priority assigned to them than existing
timers, for purposes of resolving conflicts when multiple recordings overlap.

Note: If you tune to a program after it has begun, then you can record only the part of the
program after you tuned to it. To do this, reverse as far as you can in the auto-recording.

GROUPING AND SORTING RECORDINGS

1 Press the DVR button (or press MENU, and then select DVR).

2 Choose a group or sort option to help you quickly find the program you want to watch:

• To group programs into folders, select Folders by Title, then select another option,
like Folders by Genre, My Folders or No Folders.

• By default, recordings are sorted by date. To sort them by name (A-Z) or rating cate-
gories, select DVR Date, and then choose an option.

The My Recordings list re-arranges itself to match your sorting or grouping selection(s).

TIPS

• If you have a program paused, press PLAY to watch the program. Also, press PLAY to
switch from forward or reverse back to normal playback.

• Press VIEW LIVE TV to catch up with the program as it’s showing now, if applicable.

• As you fill your internal DVR, you may want more space to store additional programs.

You can connect your own compatible, external USB 2.0 hard-disk drive (HDD) and
use the Archiving feature. See External Hard-Disk Drive on page 84 for more
information.

QUESTIONS

• How can I fast forward through commercials? If you are watching a pre-recorded
program, or have delayed a live program, press the SKIP FWD or FWD button on your
remote control. However, you cannot skip/forward while watching live TV.

57

Setting Up and Using Event Timers

What you’ll find in this chapter:

• USING PRIMETIME ANYTIME™

• T

IMERS AND RECORDINGS

• USING THE TIMERS LIST

• USING THE DAILY SCHEDULE

• SETTING UPAN EVENT TIMER

• SETTING UPA SEEK & RECORD™ TIMER

• CHANGING OR DELETING A TIMER

Recording Future Programs

58

Using PrimeTime Anytime™

Chapter 9

USING PRIMETIME ANYTIME™

The PrimeTime Anytime™ feature is exclusive to your Hopper HD DVR and once enabled,
will provide on-demand access to your favorite shows on ABC, CBS, FOX and NBC in
high definition. (Note if any of your local HD channels are not available in your market,
these shows cannot be recorded.) Programs airing during prime-time hours, 8-11 p.m. ET
Monday through Saturday, and 7-11 p.m. ET on Sunday, will be recorded and accessible
for eight days from their initial air dates. And you can always save the shows to your DVR
library to be able to watch them at any time, or delete one or more shows at any time.

Enabling the PrimeTime Anytime™ feature

To enable the PrimeTime Anytime™ feature on your Hopper HD DVR, do the following:

1 Press the MENU button on your DISH remote control, highlight the PrimeTime Anytime

tile and press SELECT.

2 Select the Enable option to turn on the feature, then highlight and select Save.

3 If you Enabled the feature, it will begin recording HD prime-time shows each night. Note

that Enabling the feature does not instantly populate the folder with content; recordings
will begin during the next applicable nightly interval and gradually populate the folder con­tents, day-by-day.

Disabling the PrimeTime Anytime™ feature

To disable the PrimeTime Anytime™ feature after it has been enabled, do the following:

1 Press the MENU button on your DISH remote control, highlight the Settings tile on the

Main Menu screen and press SELECT.

2 Highlight and select DVR Defaults and then select PrimeTime Anytime.

3 Select the Disable option to turn off the feature, then highlight and select Save.

If you Disabled the feature, it will stop recording shows automatically. (You can still set up
event timers to record any individual shows you want, of course.) In order to stop tonight’s

Record Future Programs

59

Using PrimeTime Anytime™

recordings, you must disable the feature at least 20 minutes before the nightly prime-time
interval begins (8 p.m. ET/PT, 7 p.m. CT/MT on Monday through Saturday; and 7 p.m.
ET/PT, 6 p.m. CT/MT on Sunday).

Note that Disabling the PrimeTime Anytime™ feature will not alter or delete the current
contents of the PrimeTime Anytime™ folder.

Accessing PrimeTime Anytime™ content

To view your PrimeTime Anytime™ shows, do any of the following:

• Press the DVR button twice on your DISH remote control.

• Use the ARROW buttons to highlight the PrimeTime Anytime™ folder on your DVR

My Recordings screen and press the SELECT button.

• Select the PrimeTime Folder option from the PrimeTime Anytime™ tile on the Main
Menu screen.

Saving and Deleting PrimeTime Anytime™ content

The shows recorded in the PrimeTime Anytime™ folder will expire in eight days. The
oldest recording for each program then will be deleted automatically, unless you highlight
the item in your folder, select it and use the Save option for that individual recording. You
can also select and Delete a recording in the folder without waiting for it to expire.

Disabling the PrimeTime Anytime™ feature does not delete the current contents of the
PrimeTime Anytime™ folder. Enabling the feature does not instantly save any content in
the folder.

60

Timers and Recordings

Chapter 9

TIMERS AND RECORDINGS

A timer is your instruction telling the satellite TV receiver the programs you want to watch
in the future. For most Digital Video Recorder (DVR) timers, you select a specific program
on a specific channel, and tell the receiver how often you want to record that program.

DVR recordings are listed in the My Recordings screen, which you can find quickly by
pressing the DVR button on your remote control.

Timer Types

There are three types of event timers:

• DVR—to record an event onto your receiver’s hard-disk drive for later viewing.

• Auto Tune—to automatically change the channel for live viewing of the event.

Timer Frequency

Deciding how often you want to watch a program will help you make the best choice:

• New and Reruns—to record every time that program is on that channel.

• Only New—to record the current season’s programs each time they occur on that

channel. This is the initial default for recurring DVR timers, unless you change it.

• Once—to record a program or event once (good for movies, sporting events, etc.).

• Weekly—to record a program once a week, at the same time, on the same channel.

• Daily—to record a program once a day, at the same time, on the same channel.

• Mon-Fri—to record a program once a day, Monday through Friday, at the selected

time, on the same channel.

Seek & Record™—to record programs on all channels (by default) or a specific channel,
based on your own specified criteria. See page 64 for more details.

Timer Priorities

Priorities are used by the receiver to know which program you would prefer to record, if
multiple timers are scheduled to start at the same time. For example, having seven
programs scheduled to record at the same time cannot be done on a triple-tuner receiver;
therefore, the receiver will record only the programs with the highest priority timers.

• All timers have an associated priority that you can change at any time.

• The larger the number, the lower the priority (for example, priority 1 is higher than

priorities 2, 3, and 4).

• You can override a specific timer's priority with a one-time skip or by restoring it. Press
the remote control DVR button three times and select a timer in the Daily Schedule.
Then you'll have an option to Skip or Restore (if it’s skipped) that timer. See page 63.

Record Future Programs

61

Timers and Recordings

Timer Options

The Timer Options screen lets you set the following (not used on all options screens):

• Protect Event—to prevent your programs from being erased when the DVR fills up.

• Set Frequency—to record only new episodes of a program. By default, all episodes
of a Seek & Record event will be recorded.

• Set Channel—to select a specific channel. When setting manual timers, you select a
channel from a scrolling list of all channels in your guide.

• Start Early—to begin a timed recording a few minutes earlier than its scheduled start.

• End Late—to continue recording after the program’s scheduled ending time.

• Save as Defaults—to use the Start Early, End Late, Maximum Events to Keep, and
Priority (highest/lowest) settings for this event as the new defaults for future timers.

• Maximum Events to Keep—to automatically delete the oldest unprotected
recordings after a specified number of them are accumulated for this particular timer.
Note: This option is especially valuable for certain Seek & Record™ timers, which
might otherwise fill your DVR storage with too many episodes of a single program.

Note: When setting Seek & Record™ timers for programs available in both HD and SD, by
default, the receiver will automatically select the HD program for recording.

Daily Schedule

The Daily Schedule lists the timers that are planned for today, the future (up to nine days,
if applicable to your satellite system), and have occurred in the recent past. Press the DVR
button three times and use the Daily Schedule, as shown on page 63, to:

• Review today's timers. You can choose to skip a scheduled timer, or restore a timer
that was not planned to occur, perhaps because of a conflict with another program.
See Timer Priorities on page 60.

• Review future timers, up to nine days in advance, and make changes as necessary.

• Review past timers to see which occurred, and the reason why one or more did not, if
applicable. See Reasons Why Timers are Skipped on page 62.

Timers List

Press the DVR button four times and use the Timers List, as shown on page 63, to:

• View the general list of all event timers.

• Select a timer from this list to see a detailed listing with specific dates and times of

upcoming timers for that program/event or Seek & Record™ search term(s).

• Set user-selected priorities for each event timer. See Timer Priorities on page 60.

• Select Edit Event to edit an individual occurrence of a recurring event timer or Edit

Timer to change all occurrences or delete the entire event timer.

62

Timers and Recordings

Chapter 9

Reasons Why Timers are Skipped

If a timer is skipped, the reason is stated on the Timers List.

• Priority—This timer had a lower priority than other events being recorded at the time.

• User—A user chose to skip that timer.

• Duplicate event—There is already another timer which is set to record that program.

• Event exists in DVR—The program was already recorded and can be found now in

the My Recordings list.

• Not a new episode—Used for New Episode timers. A New Episode is one that has
the word New or the current year listed in the associated Program Guide information.

• Incorrect event—For Weekly, Daily, and Monday-Friday timers. If the guide has a
different event listed, then the timer will be skipped. For example, the event timer was
set up as a Daily timer on a Saturday, but the specified program is broadcast only
weekdays, so the timer will be skipped on the weekends.

When a Timer Needs Your Tuner to Record

If the three TV tuners of the Hopper are needed for scheduled recordings while you are
watching live TV, then you will see a pop-up message screen.

Choose Allow and the timer will change the channel and record the program. Choose
Stop and the timer will skip recording the scheduled event. Note that stopping one event
recording does not delete a series timer, so future episodes will continue to be recorded.

When the Receiver is Off

If the receiver is off when a scheduled type of event timer occurs, the receiver will:

• DVR—Remain powered off (in standby mode), but will record the scheduled event.

• Auto Tune—Turn on at the scheduled time and for the event duration. After a period

of time, if you do nothing, the receiver will turn off (enter standby mode) again.

Record Future Programs

63

Using the Timers List

Special Considerations When Using Timers

• For Locked or Restricted Programs—You must enter the receiver password before
you can create an automatic event timer for a program restricted by rating or on a
locked or hidden channel. If you do this, and the restrictions or locks are subsequently
changed, then when the timer starts, note that the receiver may display only an error
or password-entry menu screen.

• For Pay-Per-View Programs—You must order a Pay-Per-View program or event at
the time that you create an event timer for it.

• For Blacked Out Programs—If you set a timer for a program or event that is blacked
out in your area, then when the timer occurs, the receiver may only display an error.
Note that the original provider of a program or event decides the black-out restrictions,
not DISH.

USING THE TIMERS LIST

To use the Timers screen to help manage your event timers, do the following:

1 Press the DVR button on your remote control four times to display the Timers List.

2 Scroll the list of timers. As you do so, detailed information about the highlighted timer

appears on the right. From the drop-down menu bar, you choose to sort the list by Priority
or select multiple Timers to edit at once (for example, to change Priority or Delete them).

Highlight and select one listed Timer if you want to see its Daily Schedule or Delete it.

USING THE DAILY SCHEDULE

To use the Daily Schedule screen to help manage your event timers, do the following:

1 Press the DVR button on your remote control three times to display the Daily Schedule.

2 Scroll the list of timers for today and the next few days. As you do so, detailed information

about the highlighted timer appears on the right. You Show or Hide events to be skipped.

Highlight and select a future program if you want to Skip or Restore an event. You can
also choose to Protect the recording, or edit the Start Early or End Late settings.

• To edit the Start Early/End Late settings for an individual occurrence, select its event
timer and then select Edit Event. To edit an event’s associated timer, select it and
then select Edit Timer. This will access the Timers List with the Timer highlighted.

• If the program is included in a Seek & Record™ timer, you cannot change the Start
Early or End Late times for an individual occurrence; it must be changed within the
Seek & Record™ timer, selected from the full Timers List. Refer to page 64.

• If the PrimeTime Anytime™ feature is enabled, you will see it on the Daily Schedule.
You cannot edit an individual event or settings from this screen. Refer to page 58.

64

Setting Up an Event Timer

Chapter 9

• Press PAGE UP to see the previous days' timers. Review these timers if you want to
see the result of these timers (for example, if a timer recorded successfully or why it
might have been skipped).

SETTING UPAN EVENT TIMER

1 Find a program or event to record that starts in the future using the Program Guide or

Browse Banner.

2 Highlight and select the future program or event. The Create Timer screen displays.

3 Select one of the Timer Types (see page 60 for more details).

4 Select the Timer Frequency (see page 60 for more details).

5 Select any other recording Options (see page 61 for more details), as applicable.

6 Select Priority if you would like to change the current priority of the event timer (see

page 60 for more details).

7 Select Create to save the new event timer.

SETTING UPA SEEK & RECORD™ TIMER

The Seek & Record™ feature lets you create timers to record programs or events
automatically based on results of your search criteria. When the DVR finds programs
listed that meet your search criteria, it will automatically set a timer to record that program.
As the Program Guide is updated, the Seek & Record feature will continue to find and
record newly listed programs or events based upon your search criteria.

An example of how to use the Seek & Record feature might be that you saw a movie in a
theater and you want to watch it again as soon as it is available on a movie channel. Use
the Exact Match and Title options, and then type the exact title of the movie. If the movie
is made available on a movie channel included in your DISH package, the receiver will
automatically set a one-time DVR timer to record that movie for you.

1 Press your remote’s SEARCH button. If you need to, clear or delete the text in the box.

2 Select Seek & Record.

3 Select your preferred Search Method:

• Titles—Search for programs or events by one or more words in their titles.

• Descriptions—Search for programs whose descriptions contain specified terms.

• Actors—Search for programs by the actors’ names listed with their information.

• History—Search for programs by repeating a recent search you have performed.

Record Future Programs

65

Changing or Deleting a Timer

4 Enter your search criteria. You can use the virtual on-screen keyboard below the text box,

or you can use the letters above the NUMBER PAD buttons on the remote control (similar
to texting on many mobile phones) while the on-screen cursor is in the text box. See Using
Text F ield s on page 19 for instructions.

5 Select any Options for the Seek & Record timers, as described on page 61, if applicable.

6 Select Create. When the receiver has completed your search, the Timers list and Daily

Schedule screens will display the results.

Note: After entering your search words and selecting Create, be sure to review the timers
the Seek & Record feature created—some may not be what you are expecting. You can:

• Choose any selected events you want to Skip. Review timers for future events often
by pressing the DVR button three times to access the Daily Schedule screen.

• Adjust your search terms and/or method. Select Priority to change the priority of your
Seek & Record timers. To adjust your search further, delete any unwanted Seek &
Record timer(s) and try the following:

— Change your Seek & Record search term(s) to be more specific.

— If you press the SEARCH button when you have highlighted a future program

within the Program Guide, Browse Banner, Themes list or Search results, then the
program's exact title will be entered in the text box for you.

CHANGING OR DELETING A TIMER

1 Press the DVR button three times for the Daily Schedule or four times for the Timers list.

2 Highlight a program or event in the list and press the SELECT button.

3 Select Skip Event if you wish to skip the selected occurrence of the event timer; Edit

Event. if you wish to change recording options for this occurrence only; or Edit Timer if
you wish to change or delete all occurrences of this timer from the list.

4 Select Delete. A pop-up window asks you to confirm your choice(s).

5 Select Yes on the pop-up screen. The timer(s) you selected are now deleted.

TIPS

• Make sure the Updates feature is enabled, as described on page 91. By enabling this
feature, the Electronic Program Guide (EPG) always will have the most up-to-date
information, and your DVR can automatically adjust or create timers accordingly.

• Weekly, Daily, and Monday-Friday timers move only if the program is within one hour
earlier or four hours later than the original time for which the timer was set. These
timer frequencies will adjust their length if their event’s time block is extended.

66

Questions

Chapter 9

• Seek & Record™ recordings may fill DVR storage quickly. If you have other timers
you know you don't want to be recorded over, choose Protect on those important
programs.

• DVR Timers set for sporting events automatically end late by 60 minutes to allow for
overtime. If you want to change this setting, use Options when you set up the timer.

QUESTIONS

• Why is my receiver recording programs I didn’t schedule? Seek & Record™
timers may include more programs than you initally planned. If you’d like to refine your
search, delete the Seek & Record™ timer and start again as described on page 64.

• Why did the receiver delete a program that I recorded? If your recording was
unprotected and the receiver’s hard-disk drive fills up, your DVR deletes the oldest
unprotected recording. You can protect your recordings as described on page 61.

• Where can I go to find out why the receiver didn’t record something that I had
scheduled? Look at your Daily Schedule screen and refer to Reasons Why Timers

are Skipped on page 62.

67

Personalizing Your Remote Controls

What you’ll find in this chapter:

• PAIRING YOUR REMOTE CONTROL

• CONTROLLING OTHER COMPONENTS

• SETTING UPBY LEARNING FROM ANOTHER

R

EMOTE

• CONTROLLING A TUNER OR AMPLIFIER

• THE LOCATE REMOTE FEATURE

• SENDING DISCRETE POWER ON AND OFF

• TIPS

• QUESTIONS

Remote Control Setup

68

Pairing Your Remote Control

Chapter 10

PAIRING YOUR REMOTE CONTROL

These instructions help you pair your remote control to your Hopper or Joey receiver. Your
Hopper adn Joey come with a Universal UHF/IR remote control that uses proprietary
ZigBee® RF4CE technology. It includes two-way learning functionality and the ability to
control up to three additional devices such as TVs and DVD players via IR commands.

You will not be able to pair a remote that is already paired to a Hopper or Joey receiver in
your home. To identify which Hopper or Joey a remote is paired with, you can use the
Locate Remote feature (press the LOCATE REMOTE button on your receiver front panel)
to have the remote paired with the receiver emit a series of beep tones to identify it.

To pair your remote control

1 Make sure the remote control has fresh batteries installed and is in SAT mode.

2 Press the SYSTEM INFO button on the receiver front panel to display the System

Information screen on the nearby TV.

3 Press and release the SAT button on the remote control:

• Remote 1—Press SYS INFO on the receiver front panel. The System Information
screen lists your remote control. Typically, the remote control for the nearby TV is
shown on the Hopper’s screen and the remote control for a remote TV on the Joey’s.

• Remote 2, 3, ..., 8—As many as eight remote controls can be paired to a receiver and
listed in the System Information screen. If you have more than two DISH remote
controls, then consult the SYSTEM INFO screen on each of the receivers to ensure
that all the remote controls are paired with the correct receivers.

4 Select Close to close the System Information screen.

Press SAT

Close

Press Close

If no operation,

press SYSTEM INFO

on the receiver

(image may vary)

Remote Controls

69

Pairing Your Remote Control

Adjusting the Remote Control Antenna

Be sure to point the remote control antenna (back of the receiver) straight up so you can
use the remote control from as far away as possible. Don't let the antenna touch anything.

If your remote control isn't working well from far away or another room, you
may be experiencing interference from objects near your receiver. To
improve your remote control's range, try the following:

– Place the receiver higher than all of the other equipment in your cabinet

or entertainment center.

– Provide space above the receiver so that the remote control antenna can

be installed pointing straight up. If you cannot install the antenna straight
up, tilt the antenna at no more than a 30° angle from vertical.

– Place the remote control antenna outside the entertainment center by

using an optional coaxial cable to connect the antenna to the receiver.

– Try moving the receiver itself to other suitable locations.

– Move any nearby over-the-air antennas away from the remote control

antenna. Do not sit an over-the-air antenna on top of your receiver.

– Install a UHF attenuator. See Installing a UHF Attenuator on page 70 for

more details.

70

Pairing Your Remote Control

Chapter 10

Installing a UHF Attenuator

Unwanted UHF signals may interfere with signals from the remote control to the receiver.
To prevent such interference, you can install a 10 dB attenuator (available from many
electronics parts stores). Adding this attenuator will help keep out stray UHF signals, but it
will also cut down how far away your remote control can operate the receiver.

1 Remove the remote control antenna from the

R

EMOTE ANTENNA input on the receiver’s back

panel.

2 Attach a 10 dB attenuator directly to the REMOTE

A

NTENNA input.

3 Attach the remote control antenna to the newly

installed attenuator.

Remote Controls

71

Controlling Other Components

CONTROLLING OTHER COMPONENTS

To use the remote to control other devices (such as a TV, DVD or Blu-ray Disc™ player or
VCR, an audio tuner/preamp or amplifier, or another compatible DISH receiver), you must
first program the remote to control these devices. You can do this by any of the following
procedures:

• Setting Up Using the Remote Manager on page 71

• Setting Up Using Device Code Tables on page 72

• Setting Up Using Device Codes Scan on page 73

• Setting Up by Learning from Another Remote on page 76

Remote Control Modes

Use the remote control’s mode buttons, SAT (Hopper or Joey receiver), TV (for a TV),
DVD (for a a disc player or VCR), and AUX (“auxiliary,” for a second TV, DVD/BD or VCR,
tuner/preamp, audio amplifier, or a second DISH receiver via IR) to set the remote control
to the right mode for each device. To change the mode, firmly press the button for the
device you want the remote to control. The mode button lights for about two seconds to
show you have set the remote to that mode.

Setting Up Using the Remote Manager

To set up your remote to control your devices, use the Remote Manager, as follows:

1 Press MENU, highlight and select the Settings tile, and then Remote Manager.

2 Highlight and select the option for the device mode you want to program:

• Select TV Code and follow the on-screen instructions to program the remote in TV
Mode to control your TV. After programming is complete, the TV Power button will also
turn your TV on and off in any device mode. When Limited Mode is enabled, only the
POWER, MUTE and VOLUME buttons will operate your TV.

• Select DVD Code and follow the on-screen instructions to program the remote in
DVD Mode to control your DVD or Blu-ray Disc™ player or VCR. When Limited Mode
is enabled, only the POWER and VCR-function (PLAY, PAUSE, etc.) buttons will
operate your device.

• Select AUX Code and follow the on-screen instructions to program the remote in AUX
Mode to control your auxiliary device, like an audio receiver or amplifier. You can also
program AUX mode to control a second TV or disc player, or even certain other DISH
receivers (via IR commands only).

3 Highlight and select Save when you are finished.

Limited Mode

Your remote control is programmed automatically in Limited Mode to prevent inadvertent
commands from being sent to your TV, such as an accidental channel or input change.
When you use the remote to control your TV in Limited Mode, you will only be able to use
the POWER, MUTE, and VOLUME buttons. Also, when you use the remote to control your

72

Controlling Other Components

Chapter 10

VCR (using the mode button for a DVD or AUX device) in Limited Mode, you will only be
able to use the POWER and VCR-function buttons (like PLAY, PAUSE, etc.).

Turning Limited Mode On and Off

To turn off Limited Mode so that you can use all of the buttons on your DISH remote to
control your TV or disc player, do the following:

1 Press MENU, highlight and select the Settings tile, and then Remote Manager.

2 Highlight and select the option for Limited Mode:

• Select Enabled to turn Limited Mode on. This is the default.

• Select Disabled to turn Limited Mode off. Now buttons function in TV and DVD modes.

3 Highlight and select Save when you are finished.

Note: Limited Mode is not used if an audio amplifier is programmed on the AUX button.

Combination Devices

If you are programming the remote to control a combination device, such as a TV/VCR or
a TV/DVD, program the remote control in one mode (TV), and then repeat the procedure
in the other mode. For example, to program the remote to control a TV/VCR combo device
using codes 622 and 815, follow the instructions to program the remote in TV mode using
TV code 622, and then repeat the instructions to program in DVD mode to control the VCR
using code 815. When Limited Mode is enabled, use POWER and VCR-function buttons.

Setting Up Using Device Code Tables

Set up the remote to control other devices using the codes listed in the Remote Manager.
In the instructions below, the column on the left contains basic procedures to perform and

the column on the right provides any additional information, if applicable.

Instructions Additional Information

1 Turn the device on.

Use the device’s front panel buttons or its own
remote control.

2 Find the brand name of the device in the

tables in Remote Manager.

If the brand isn’t listed, see Setting Up Using Device
Codes Scan on page 73.

3 Press and hold the mode button until all the

other mode buttons light up, then release
the button. The mode button flashes.

For example, for a TV, press and hold the

TV mode

button until all of the other mode buttons light. When
you let go of it, the TV mode button will flash.

4 For AUX mode only. Press 0 for a TV, 1 for

a VCR, or 2 for a tuner or amplifier.

If you’re not programming in

AUX mode, skip to

step 5.

Remote Controls

73

Controlling Other Components

Setting Up Using Device Codes Scan

If the code for your device is not listed in the tables in Remote Manager, or if you could not
find a code that worked for your device, use this procedure to scan through the remote
control’s memory for the device code. In the instructions below, the column on the left

contains basic instructions and the column on the right provides additional information.

5 Enter one of the three-digit device codes

from the table using the

NUMBER buttons.

The three-digit device code is for the brand name of
your device that you found in step 2.

6 If you want to program Limited Mode, press

1. If not, skip to step 7.

See Limited Mode for more information.

7 Press the POUND (#) button.

If you entered the code correctly, then the device
mode button flashes three times.

8 Press POWER to turn off the device. If the

device does not turn off, go to step 10.

If the code works, then the device should turn off.

9 Turn the device back on and try some other

buttons to make sure they work. If the code
works for other buttons, you can stop here.

Sometimes

POWER works when other buttons

don’t. If in Limited Mode, try

VOLUME or MUTE.

10 If the code doesn’t work, repeat steps 3

through 9 with another device code from
the tables.

Try every code listed in the tables for your brand
until one works for your device.

11 If you can’t find a code that works, then try

Setting Up Using Device Codes Scan on
page 73.

Instructions Additional Information

1

Turn the device on.

Use the device’s front panel buttons or its own
remote control.

2 Press and hold the mode button until all the

other mode buttons light up, and then
release the button. The device mode button
flashes.

For example, hold the

TV mode button until all of the

other mode buttons light up. When you let go, the TV
mode button will flash.

Instructions Additional Information

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Controlling Other Components

Chapter 10

Checking the Device Codes

Use these steps to find the device code you’ve set for each of the remote control modes
(TV, DVD/BD or VCR, and AUX)

.

3

For AUX mode only. Press 0 for TV, 1 for
VCR, or 2 for an audio tuner or amplifier.
Then press the

STAR (*) button.

This step is for specifying the type of device that will
be programmed in

AUX mode. If you’re not

programming in

AUX mode, please skip to step 4.

4 Press the remote’s POWER button.

This puts your remote into code scanning mode.

5 Press the UP or DOWN ARROW

repeatedly until the device turns off.

As you press the

UP or DOWN ARROW, the

remote tries each code in its memory to see if it can
turn off your device. When the device turns off, you
have found a code that might work with your device.
Note: The mode button for the device will flash
rapidly eight times when you’ve scanned through all
the available codes for the specified device.

6 Press the POUND (#) button.

The device mode button flashes three times if you
have entered the code correctly, and saves the code
you found.

7 Turn the device back on and try some other

buttons to make sure that they work also.

Sometimes

POWER works when other buttons

don’t. If in Limited Mode (see step 6 on page 73),
also try

VOLUME or MUTE.

8 If necessary, repeat this procedure until

you’ve tried all the different codes and
chosen the one that works best with your
device.

You may need to repeat the scan to find the best
code for your particular device.
Note: This process could be lengthy, because of this
remote control’s very large device-code database.

Instructions Additional Information

1 Press and hold the mode button until

all the other mode buttons light up, and
then release the button. The device
mode button flashes.

For example, hold the TV button until all of the
other mode buttons light. When you let go, the
TV mode button will flash.

Remote Controls

75

Controlling Other Components

2 Press the POUND (#) button twice.

Watch the mode light to determine your
code. The mode button flashes the
number for each digit of the device
code, with a pause between the groups
of flashes. A quick flash is for zero (0).

For example, if the code is 570, the mode
button flashes five times, pauses briefly,
flashes seven times, pauses again, and flashes
once very quickly.

For AUX mode: The first group of
flashes indicates what the AUX mode
controls. A quick flash (zero) before the
three-digit code is for a TV, one regular
flash is for a VCR, and two flashes is
for an audio tuner or amplifier.

For example, if the TV code is 570, the AUX
mode button flashes once very quickly
(indicating 0 for TV), pauses briefly, flashes five
times, pauses again, flashes seven times,
pauses once more, and flashes once quickly.

For a satellite receiver programmed in
AUX mode: The AUX device mode

button will flash the same number of
times as the remote address number.

For example, if the receiver address is 3, the
AUX mode button flashes three times.

For Limited Mode: If you have
programmed a TV (or VCR) in Limited
Mode, the device mode button flashes
once at the end of the flash sequence.

For example, if the TV code is 570, the AUX
mode button flashes once very quickly
(indicating 0 for TV), pauses briefly, flashes five
times, pauses again, flashes seven times,
pauses once more, flashes once quickly, and
then flashes once normally (indicating the TV
device is in Limited Mode).

76

Controlling Other Components

Chapter 10

Setting Up by Learning from Another Remote

After you have programmed your DISH remote to control your devices (in TV, DVD, and/or
AUX modes), you may find not all of the commands used by the devices’ original remote
controls function as you expect. The learning function of your new DISH remote control

can support these commands.

The remote control can learn commands in two ways:

1 You can follow the instructions for using device codes to program a specific mode, and

then learn commands that add new or overwrite existing functions of the remote control’s
buttons in this mode. For this type of learning, any remote control button without a learned
command keeps the pre-existing command (if any) for that programmed device code.

2 Each button on this remote control can learn a command from the equipment’s original

remote control. For this type of learning, any remote control button without a learned
command will have no function for that programmed device.

To “teach” your DISH remote control buttons specific commands for your devices,
complete the following:

Instructions Additional Information

1 Ensure the the desired remote address is

programmed to the DISH remote.

See Checking the Device Codes on page 74.

2 Place both your DISH remote and the origi-

nal equipment’s remote control on a flat,
stable surface.

Holding either remote control in your hand may
cause learning to fail.

3 On the DISH remote, press and hold the

mode button for your equipment for about
three seconds until all the mode buttons
light up, and then release it.

Your selected mode button will blink.

Remote Controls

77

Controlling Other Components

4 To start learning commands for this mode:

• If you've found a code for that
device, first program the code.
Now press and release RECALL,
then press and hold the RECORD
button for about three seconds.

• If you have not programmed a
code for that device, press and
hold RECORD for three seconds.

To find and program the device code, use the
instructions for Setting Up Using Device Code

Tables on page 72 or Setting Up Using Device
Codes Scan on page 73.

The device mode button that you selected
remains lit while learning.

5 Point the front of the original device remote

to face the small square (IR window) on the
front, left-hand side of the DISH remote
control, as shown on page 76.

6 On the DISH remote control, press the but-

ton you want to teach.

7 On the original device’s remote control,

press and hold the button for the command
that you want learned.

• If the DISH remote learns the
command, the device mode light
blinks off and then back on.

• If the mode light blinks three times
or remains lit, the DISH remote did
not learn the command.

You may need to try pressing the button on the
original device’s remote several times for the
DISH remote to learn the command.

8 After a button has learned a command suc-

cessfully, repeat step 6 and step 7 until all
commands you want have been learned.

9 To end the learning sequence:

• Press one of the mode buttons on
the DISH remote. This saves all
the commands for that mode, and
exits learning to return to normal
remote control operation.

• To cancel learning, do not press
any buttons on either remote
control for at least 30 seconds. The
DISH remote control times out of
learning and returns to its normal
operation.
Note that no learned commands
are saved if the DISH remote
control times out before completion
of learning.

The learning sequence also ends if the remote:

• Runs out of memory for learned
commands, whereupon it saves
the commands you have learned
for equipment in this mode, exits
learning and returns to its normal
remote control operation. Then the
DISH remote cannot learn any
additional commands.

• Batteries are too low for learning,
when all the mode buttons blink
quickly eight times. Learning ends

with no learned commands
saved, and the DISH remote

control returns to its normal
operation.
Change the remote’s batteries.

78

Controlling Other Components

Chapter 10

Controlling a Tuner or Amplifier

Use the following remote control buttons to control a tuner or amplifier. When the remote
control is set up as described on pages 71 and 78, press the AUX device mode button to
set the remote to AUX mode. The AUX mode button will stay lit for two seconds to show
you’ve set the remote to AUX mode. Make sure to keep the remote in AUX mode to use
the following buttons.

Switching Between TV and Tuner/Amplifier Volume
Adjustment

When the remote control is set up to operate your TV, the VOLUME and MUTE buttons
will adjust your TV volume by default. If you prefer the volume and mute functions of the
remote control to adjust the volume of a remote-controllable tuner/preamp, audio receiver
or amplifier device instead of the TV, this capability can be set up using AUX mode of the
remote control.

To set the remote to adjust the tuner/preamp or audio amplifier volume (steps 1-5 set up
the remote control and steps 6-7 verify that the remote has been set up correctly):

AUX Mode

Power

Volume & Mute Buttons

Turns the

tuner/amplifier

on and off

Control tuner/amplifier

volume

To use the features described in this section, make sure

you are in AUX mode by pressing the AUX Mode button.

AUX

Press this
button for

AUX Mode

Select/Arrows
Button

Channel up/down
with the Arrow buttons.
Change tuner/amplifie

r

inputs with the Select
button

Remote Controls

79

The Locate Remote feature

To set the remote control back to adjusting the TV’s device volume by default (steps 1-5
set up the remote control and steps 6-7 verify that the remote has been set up correctly):

Programming to Control a Second Satellite Receiver

If you have another DISH satellite receiver installed in your home, you can use this new
remote in AUX mode to control it along with your new receiver. When you program the
remote to control another receiver, the remote will send out IR signals to the receiver. You
can program the remote to control certain other DISH satellite TV receivers, such as the
ViP® 922 SlingLoaded® DVR.

THE LOCATE REMOTE FEATURE

Ever misplace your remote control somewhere in your home and wonder where it is?
Press the LOCATE REMOTE button on the front panel of your Hopper HD DVR (behind
the left panel door) or Joey Receiver if you cannot find your remote.

Within a few seconds you should hear your remote control emitting a series of beep tones
to help you locate it. (If the remote control is out of range of the DISH receiver or its
batteries are dead, you will not hear these tones.)

When you find your remote control, press and hold the SELECT button on it and the
beeping will stop. Then you can use the remote control normally.

80

Sending Discrete Power On and Off

Chapter 10

SENDING DISCRETE POWER ON AND OFF

Installers use discrete power on and power off IR commands when programming macro
commands into universal remote controls. Using an on-only or off-only command is more
effective than a toggle on/off command when trying to make sure the satellite TV receiver
is reliably in one state or the other. To use these discrete power on and power off
commands, complete the following:

TIPS

• If you don’t want to accidentally change channels on your TV (or VCR, if applicable),
then you may place the remote control in Limited Mode, as described on page 71.

• Make sure you have a remote-control antenna properly connected to the remote­antenna jack on the back panel of your Hopper HD DVR. See page 13 for instructions.

QUESTIONS

• My remote doesn’t control my receiver or other components. What should I do?

– Make sure the remote control is in the correct device mode (page 71).
– Check that the batteries are working and installed correctly (page 13).
– Verify (page 13) or adjust (page 69) the remote-control antenna connection.

• Why does my receiver change channels or display menus at random? A close

neighbor may have a DISH remote control set on the same address. If there is
significant radio-frequency interference with remote signals, then you may have to
install a UHF attenuator as described on page 70.

1

2

3

5

4

or

Program the

remote control

Press

POWER

Press

SAT Mode

until all mode

buttons light up

Press VOLUME UP

for discrete power on

or press VOLUME DOWN

for discrete power off

SAT

Press any

button

to end this

procedure

83

Personalizing Your Hopper HD DVR

What you’ll find in this chapter:

• USING MULTIMEDIA

• USING CALLER ID

• C

USTOMIZING THE GUIDE AND CHANNEL

L

ISTS

• CHANGING LANGUAGES

• USING CLOSED CAPTIONING

• U

SING AUDIO OUTPUT

• RESETTING TO FACTORY DEFAULTS

• SCHEDULING RECEIVER UPDATES

• USING TV EVERYWHERE

Receiver Customization

84

Using Multimedia

Chapter 11

USING MULTIMEDIA

Photos

You can view photos on the TV connected to your Hopper HD DVR using the Home Media
feature. Now you don’t have to pass photos around or have a crowd of people hover
around your digital camera. See “Using the Home Media Feature” on page 48.

External Hard-Disk Drive

The Hopper HD DVR has generous internal storage space for hundreds of hours of
recorded programming. But if you start to notice the hard drive of your integrated DVR
getting full, you can expand the storage capacity by connecting a compatible, external
USB 2.0 hard-disk drive (HDD) between 50 GB and 2 TB in size. You can transfer any
recordings from the Hopper to your external storage device (by using the Recordings
Transfer feature on the Main Menu screen) to archive them, and play back any programs
directly from the connected external drive. This feature is free and automatically enabled
on your Hopper HD DVR.

To choose a compatible external hard-disk drive, consider the following:

• The hard-disk drive must have a USB 2.0 data connection.

• The capacity of the hard drive should be a minimum of 50 GB up to a maximum of

2 TB.

• Using a hard-disk drive with an external power supply is recommended. Portable or
pocket hard drives powered only by a single USB cable may not function properly with
your Hopper.

• Do-it-yourself expansion kits and expandable storage racks may not be compatible.

• Dedicate the hard-disk drive for use only with your DISH receiver; do not use the drive

for any other purposes, such as the backup and storage of computer files.

Receiver Customization

85

Using Caller ID

To use the external hard-disk drive feature:

1 Purchase a USB 2.0 hard-disk drive from a consumer electronics retailer.

2 Connect the drive to one of the receiver’s three USB ports, making sure to follow any

connection instructions that came with the hard-disk drive.
Note: Currently, the receiver supports having one USB device connected at a time. If you
have a second USB device such as a flash drive or portable device connected to the
receiver, you should disconnect it before connecting the external hard-disk drive.

3 If the hard-disk drive is compatible, you’ll see a pop-up message screen confirming the

device’s connection and asking if you want to manage its contents. Select Yes.

4 Follow the on-screen prompts.

5 Once the external device is recognized, you’ll see a pop-up message asking if you want to

format the drive—formatting is necessary to store your recorded programs on the external
hard-disk drive. Note that selecting Yes will cause anything stored on the external hard­disk drive to be erased, the drive to be formatted for use with your receiver, and then the
receiver to reboot. You can use the Manage Device option to view and manage programs
stored on the external hard drive. Use the Send to Device option to transfer programs
from your receiver to the external hard-disk drive. Copy protection for certain content may
apply. Visit our website at mydish.com/copyprotection

for more information.

6 Press the MENU button and then highlight and select the Recordings Transfer tile to

transfer DVR content from your Hopper HD DVR to your external hard drive.

USING CALLER ID

Caller ID displays on your TV if you subscribe to Caller ID from your local phone company.
To use this feature, make sure you have a phone line connected to the receiver, Caller ID
is enabled on your phone line, and that the Caller ID option is selected on your receiver.

Setting Up Caller ID Display

Use these instructions to enable or disable the Caller ID feature on your receiver:

1 Press the MENU button, highlight and select the Settings tile from the Main Menu screen.

2 Highlight and select Network Setup, and then Caller ID.

86

Using Caller ID

Chapter 11

3 Select Enable or Disable for this feature, then select the option to Save..

Caller ID Screens

When you receive a call, you will see a Caller ID pop-up screen.

You can select OK to eliminate the message. If you do nothing, the message will
disappear after about 20 seconds.

If you are using a menu screen when a call comes in, you will see a different Caller ID
pop-up screen. You can select OK to eliminate the message.

Receiver Customization

87

Customizing the Guide and Channel Lists

Using Caller ID History

Use the following instructions to view and delete numbers from your Caller ID History.

1 Press the MENU button on your remote control.

2 Scroll down to highlight the Caller ID History tile and then press the SELECT button.

3 From the Caller ID History screen, you can view Call History entries, highlight and delete a

row for an entry, or clear the entire list of entries.

4 Press Save when you are finished.

CUSTOMIZING THE GUIDE AND CHANNEL LISTS

You can set up the on-screen Program Guide to list channels in Descending order, with
the highest channel number displayed at the bottom of the TV screen, or in Ascending
order, with the highest channel number displayed at the top of the screen. The default
setting is to list channels in descending order.

To modify your Guide display settings, do the following:

1 Press the MENU button, highlight and select the Settings tile on the Main Menu screen.

2 Highlight and select Guide Settings, and then Format Guide.

3 Change the Channel Order and Preference, as needed, and then select the Save option.

You can also set the Multi-Channel Recall and EPG Banner features on this screen.

88

Changing Languages

Chapter 11

Changing the Guide Display

The receiver comes set to display the Program Guide. However, you can change the way
the Electronic Program Guide and EPG Banner display on your TV screen.

CHANGING LANGUAGES

You may be able to change the language of some programs. Some programs, such as
movies, indicate at the beginning whether an alternate language or descriptive video is
available.

An alternate language applies only to the audio portion of specific programs or events and
does not change the language used in the menus displayed by your receiver.

Descriptive video—not included on all channels or programs—is a feature for the visually
impaired that describes what is happening on the screen during a program or event.

To adjust alternate audio settings, do the following:

1 Press MENU and highlight and select the Settings tile on the Main Menu screen.

2 Highlight and select Audio, then Alternate Audio.

3 Select the audio language you want from the list, and then select the option to Save.

USING CLOSED CAPTIONING

The receiver has many options for Closed Captioning (CC), which allow you to change the
feature to suit your needs. Also, you can display captions when you play back programs
recorded on the integrated Hopper HD DVR, even if you didn't have them turned on at the
time the program or event was recorded.

Receiver Customization

89

Using Audio Output

Note: Not all programming contains any CC information.

Press MENU, select the Settings tile, and then highlight and select Closed Captioning.

Choose from the lists the display options matching your preferences, then select Save.

• Closed Captioning: Turn the Closed Captioning (CC) service On or Off. The other
options on this screen are enabled when On is selected.

• Text Size: Select a comfortable type size for the caption letters, or use the CC
Provider’s default choice.

• Text Color: Set the color of the caption letters from the list of eight color options, or
use the CC Provider’s default choice. Choose the color combinations that make the
captioning easy for you to see.

• Background Color: Set the color of the caption background from the list of eight color
options, or use the CC Provider’s default choice. Choose the color combinations that
make the captioning easy for you to see.

• Background Opacity: Choose from Provider, Transparent (see-through),
Translucent (semi-see-through), and Solid.

• Reset Defaults: Select this option to reset all the closed-captioning options on your
receiver to their original default settings.

USING AUDIO OUTPUT

To access the Audio Output settings screen for your receiver, do the following:

1 Press the MENU button and select the Settings tile from the Main Menu screen.

2 Highlight and select the Audio tile, and then select Audio Output.

3 From this screen, you can select your external digital-audio signal decoder’s capabilities

(for example, if your audio equipment supports decoding Dolby® Digital soundtracks), as
well as whether to enable the volume-leveling feature provided by SRS® TruVolume. Tru­Volume leveling helps prevent annoying volume fluctuations, such as loud commercials.

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Using Audio Output

Chapter 11

Dolby Digital gives you the capability to enjoy program audio in surround sound. An
external decoder is required to enjoy this feature. Refer to your decoder’s user’s guide.

Note: Not all programs or events contain a Dolby Digital sound track.

Your new receiver uses an optical port for outputting digital audio. The optical output can
provide two audio data types: Dolby Digital and Linear PCM (only Dolby Digital can
provide full 5.1-channel sound).

• Dolby/PCM: Select this option only if the stereo system or audio amplifier can both
decode Dolby Digital and also support Linear PCM digital audio signals.

• PCM Only: Select this option only if the stereo system or amplifier cannot decode
Dolby Digital audio signals.

The audio output is also dependent on what is present in the program you are watching.
The table below shows what type of output you will hear:

Note: When both audio signals are present for a program or event, the receiver defaults to
Dolby Digital output unless you have selected PCM Only.

Note: If you have selected Dolby Digital Only but there is only PCM audio in the program,
you will hear nothing. This also applies to the analog-only left/right stereo audio outputs.

• Line Mode: When you use this setting, in comparison to RF Mode, the dynamic range
is wider, which makes the music and loud noises louder, but voices quieter.

• RF Mode: When you use this setting, in comparison with Line Mode, the dynamic
range is narrower, which makes music and loud noises quieter, but voices louder.
Volume leveling using SRS® TruVolume can be enabled in this mode, and helps
eliminate fluctuations in volume during commercials or when changing channels.

Signal Present in Program

Optical Output Setting Dolby Digital PCM Both

Dolby Digital Only Dolby Digital PCM Dolby Digital

PCM Only PCM (downmix) PCM PCM

Dolby Digital/PCM Dolby Digital PCM Dolby Digital

Receiver Customization

91

Resetting to Factory Defaults

RESETTING TO FACTORY DEFAULTS

You can reset the receiver to discard any changes you have made to receiver settings,
except for remote control addresses and locks. Resetting the receiver to factory default
settings also discards all Favorite Lists except for the All Chan, All Sub, and All HD lists.

You cannot reset the receiver to default settings to discard or reset a password you have
forgotten. No one but a DISH Customer Service Representative can reset the receiver to
bypass a password-protected parental control setting or lock.

1 Press the MENU button, select System Setup, and then Factory Defaults. The receiver

displays a Warning message to confirm that you want to reset the receiver’s preferences.

2 Select Yes.

SCHEDULING RECEIVER UPDATES

Your receiver comes scheduled to update Electronic Program Guide (EPG) information at
3:00 a.m. every day. This section describes how to change the settings for Updates. This
feature is enabled so that your DVR event data and Seek & Record timers remain current.

Note: This feature does not interfere with any scheduled event timers.

USING TV EVERYWHERE

Only DISH allows all the same live TV channels and everything saved to your DVR you
watch at home while on the go via your computer, smartphone or tablet. All you need is
Sling® Adapter and a broadband Internet connection to your Hopper HD DVR.

1 Connect your Hopper to broadband Internet. See “Connecting to Broadband Internet” on

page 100. You can verify your connection on the Broadband screen in Network Settings.

2 Plug in the Sling Adapter to a free USB port on your Hopper.

3 Log into dishonline.com on your computer, or download and install our free DISH Remote

Access mobile app for your smartphone or tablet.

4 Enjoy watching your live TV and recordings from your DVR wherever you go!

92

Tips

Chapter 11

TIPS

• To take full advantage of Dolby Digital 5.1 surround sound, you need a digital optical
audio cable and audio equipment that supports this feature.

• To use the Caller ID feature on the Hopper HD DVR, be sure to have the it connected
to an active telephone line and have Caller ID service from your phone company.

QUESTIONS

• How can I see who has called me in the past? Open your Caller ID History by
pressing the MENU button, selecting System Setup, and then Caller ID History.

• Why is my audio in another language? An alternate language may have been
selected. See the instructions on page 88 to change your preferred language.

• How can I change the channel order in the Program Guide? You can switch from
ascending order (lowest numbered to highest) to descending order (highest numbered
to lowest) or back, by following the instructions on page 87.

93

How to Connect Your Hopper HD DVR

What you’ll find in this chapter:

• CONNECTING THE HOPPER HD DVR

• C

ONNECTING THE JOEY RECEIVER(S)

• C

ONNECTING TO YOUR DISH ANTENNA

• CONNECTING THE PHONE LINE

• CONNECTING TO BROADBAND INTERNET

• USING TROUBLESHOOTING TOOLS

Connections and Setup

Connections and Setup

94

Connecting the Hopper HD DVR

CONNECTING THE HOPPER HD DVR

This section describes how to connect the output ports on the back of your Hopper HD
DVR to a nearby TV. Select one of the following methods.

Note: If you would like to put your receiver in a location, for example, inside a closet or
cabinet, etc., be sure to test that the UHF-2G signals control the correct TV. If you need
another remote control, contact your DISH retailer, oryou can visit www.mydish.com
online, select Upgrades, then Products, and click on Remote & Accessories.

HDMI Connections

The HDMI connection provides high-quality audio and HD/SD video to your HDTV or HD
monitor using one cable. If your HDTV or HD monitor has an HDMI connection available,
this is the recommended connection.

Note: Connecting your TV directly to the audio/video outputs of your DISH receiver with
short cable(s) will assure a more vivid picture and enhance your viewing enjoyment.

1 Connect an HDMI cable between the HDMI connection on the DISH receiver and HDTV

set or HD monitor.

2 Turn on your Hopper HD DVR or Joey Receiver and the connected TV/monitor using the

front panel buttons.

3 Confirm that you are getting a picture from the DISH receiver. Consult your HDTV user’s

guide if you need to change your HDTV to display from the correct Digital Audio/Video
input.

4 If you do not see a picture, see No Picture on TV Connected to Hopper on page 95.

Note: In most cases connecting the HDMI cable will provide plug-and-play control of the
HDTV or monitor’s display resolution and other settings. However, your HDTV set may
require selecting a different format to display video from the receiver during its setup.

5 Turn up the volume on your HDTV and confirm you have sound. If you don’t have sound,

your system may require you to connect stereo audio (red and white) RCA-type cables
between the receiver’s analog audio outputs and your system’s audio input connections.

HDMI

1

2-4

5

Connect receiver

and monitor with

HDMI cable

Turn monitor

and receiver on

and confirm picture

Confirm

sound and

volume