Send comments or questions about this User Guide to
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Technical Publications, EchoStar Technologies L.L.C,
90 Inverness Drive Circle East, Englewood, Colorado 80112.
Document Number: 188387
Printed in
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All product names, trade names, or corporate names
mentioned in this User Guide are acknowledged to be the
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Page 3
Conguring the 3.4 Remote
The 3.4 remote does not require any
conguration. Go to Insert the Batteries (page 2).
Conguring the 4.4 Remote
Complete the following
steps to congure
your remote.
1
AAA
AAA
SIZE "AAA"
AAA
AAA
2
UHFUHF
PRO
UHFUHF
PRO
Decide if the remote is being used
for TV1 or TV2. If it is being used
for TV1, determine whether to use
IR or UHF signals for the remote.
Use UHF signals if you do not
have a clear line of sight between
the remote and the receiver.
Pull the remote battery cover off.
If your remote shows a “1” or a “2”
on the bottom, you can pull out this
key and ip it to the other number
(2 to 1 and 1 to 2). To separate the
key from the remote, insert your
thumbnail or a coin in the crease.
UHFUHF
PRO
3
4
Remove the key by grasping at the
bottom.
Insert the key you wish to use to
designate the remote and slide
into place. Usually a 1 = TV1 and a
2 = TV2. Use the green 1 (no UHF
Pro markings) for TV1 IR. Use the
green 1 UHF Pro for TV1 UHF.
Continue to
Insert the Batteries on page 2.
1
Page 4
Insert the Batteries
Pull the remote
1
2
battery cover off.
Insert 4 AAA batteries,
making sure to match
the plus (+) ends with
the plus markings on the
battery compartment.
3
Replace the remote
battery cover.
2
Page 5
Making 3.4 and 4.4 IR
Remote Work with Receiver
For 3.4 and 4.4 IR
Use the following
instructions to
congure your remote
while using IR signals.
Turn your receiver
1
and TV on, and press
SYSTEM INFO on the
front of the receiver.
Note: For DISH 322
receivers, press POWER
POWER
on the receiver’s
front panel to put the
receiver in standby
and then press the UP
ARROW on the
receiver front panel.
2
3
4
Conrm that you see the
System Info screen.
1
Press RECORD on your
remote. The receiver
then matches the
remote’s address.
Conrm that your remote
operates your receiver by
pressing remote buttons.
If this is not working,
return to step 3.
3
Page 6
Making 4.4 UHF Remote
Work with Receiver
For 4.4 UHF
Use the following
instructions if you have
congured your remote
UHFUHF
PRO
to use UHF signals.
Note: If you have a DISH 322 receiver, follow the
steps in Making 4.4 UHF Remote Work with DISH 322 Receiver before following these steps.
Verify the UHF antenna is
1
2
installed on the back of the
receiver.
Turn your receiver and TV
on, and press SYSTEM
INFO on the front of the
receiver. Note: For DISH
322 receivers, press
POWER and then
UP ARROW on
the receiver’s front panel
to display the System Info
screen.
POWER
UHFUHF
PRO
3
4
UHFUHF
PRO
UHFUHF
PRO
Conrm that you see the
System Info screen.
Conrm that the correct key
is inserted on the bottom of
the remote (green 1 UHF or
blue 2 UHF).
continued on next page
4
Page 7
Making 4.4 UHF Remote
Work with Receiver, con’t.
Press and hold SAT until all
5
6
7
8
the mode buttons light up.
Release. SAT blinks.
Enter any number from 1
to 16, using the number
buttons. SAT goes out after
each digit is entered and
then lights up again.
Write down the number you
entered: _____________
Press POUND (#). SAT
ashes three times.
9
10
1
Press RECORD on your
remote. The remote address
will probably change on the
screen.
Conrm that your remote
operates your receiver by
pressing remote buttons. If
this is not working, go back
to step 4.
5
Page 8
Making 4.4 UHF Remote Work
with DISH 322 Receiver
Note: Use these steps to convert your TV1 remote to
UHF with a DISH 322 receiver. Do not do these steps
if you are using the 4.4 remote with the blue 2 key.
If you set up your DISH 322 to operate the
side using UHF Pro and you have a second
TV connected to your DISH 322 receiver, the
two UHF Pro remotes for this receiver will interfere
with each other when operated at the same time. This
may prevent the remotes from operating the receiver
momentarily. If you want to avoid this possible conict,
program a different address into one of the remotes.
For more information see Changing the Remote and Receiver Address on page 25.
To convert the TV1 4.4 remote to UHF, complete the
following steps. If these steps are not completed, your
TV2 remote control will control the side of your
receiver.
Using an already congured TV1 remote control,
select MENU-System Setup-Installation-TV1
1
UHF Pro Setup to open the TV1 UHF Pro Setup
screen.
Select Enable and select Done.
2
Press the SYS INFO button on the remote control
3
to open the System Info screen.
Move the highlight to the address for the Primary
Remote Address as shown below. This is
4
important—if you do not do this, your remote
changes the receiver’s Secondary Remote
Address and causes your TV1 remote control to
control the side of your receiver.
Using the UHF Pro remote control that you want
5
to control TV1, ip the key on the bottom of the
remote to the green 1 UHF Pro key.
Continue with Step 5 of Making 4.4 UHF Remote
6
Work with Receiver on page 5.
2
Primary Remote Address
Location ID
Secondary Remote Address
Help
Copywrite 2011, EchoStar Technologies Corp. All Rights Reserved.
E7DFA513:0560A2F6
Done
6
1
1
5
IR
2
16
UHF Pro
Cancel
1
Page 9
SAT Mode
SAT
To use the features described in this section, make sure
you are in SAT mode by pressing the SAT Mode button.
Use SAT Mode to control your receiver.
Note: Some features may not be available depending on your
receiver model.
TV/Video
Switches receiver
between satellite
signal (when
connected to
SATELLITE IN port)
and video signal
(when connected to
TV Antenna/CABLE
features and settings
Control TV volume
Programming required
Search for programs
TV channel viewed
Retrieve information
Retrieve information
Explore interactive
IN input)
Access receiver
Backspace while
Menu
Volume and
Mute Buttons
Themes
using Themes
Recall
Return to last
Info
on programs
Sys Info
on system
DISH
TV features
Format/Star
using Search
function
Press this
button for
SAT Mode
Power & TV Power
Left button turns
the receiver on/off
Right button turns
the TV on/off
Programming required
Recover
Recover satellite
programming
if the TV input
or channel has
changed
Page Buttons
Page up/down in
menus
Program Guide
Display current
and future satellite
program listings
Browse
See what is on
other channels
while watching TV
Arrow/Select
Buttons
Channel up/down,
navigate through
menus, and select
a desired option
Cancel
Return to
previous menu
or to watching a
program
View TV
Exit out of any
menu/guide and
return to viewing
live TV
Number Buttons
Enter a channel
number or
navigate through
menus
Search/
Pound
Display
Search
screen
7
Page 10
TV Mode
To use the features described in this section, make
sure you are in TV mode by pressing the TV Mode
button. Remote programming is required.
Note: Some features may not be available depending on
your receiver model or TV device code.
Press this
button for
TV Mode
TV/Video
Switch between
TV inputs
(available only for
certain makes and
models of TVs)
TV Menu
Access menu
features available
on some TVs
Mute
Turn TV volume
on or off
Select
Select a
desired option
Recall
Return to last
TV channel viewed
Power & TV Power
Left button turns the TV on/off
Right button turns the TV on/off
Volume
Control TV
volume
Up/Down
Arrow Buttons
Channel up/
down on TV
TV
Number Buttons
Enter a desired
channel number
on TV
UHFUHF
PRO
Note: Remote operation is different on DISH Network TVs.
See your DISH TV User’s Guide for proper operation.
8
Page 11
DVD/VCR Mode
DVD
To use the features described in this section, make sure
you are in DVD mode by pressing the DVD Mode button.
You can also use this mode to operate a Blu-ray disc
player or VCR. Remote programming is required.
Note: Some features may not be available depending on your
receiver model or DVD/VCR device code.
Power & TV Power
Left button turns the DVD/VCR/BD on/off
Right button turns the TV on/off
TV/Video
Switch VCR
between its TV &
VCR mode
Stop
Stop playing a
DVD, stop playing
or recording a
videotape
Themes/Back
Rewind a videotape
or reverse a DVD
Press this button
for DVD Mode
Browse/FWD
Forward a
videotape or DVD
Play a videotape
Play
or DVD
Number Buttons
Use to get specic
chapters on the
DVD; the function
of remote number
buttons depends on
the device
Pause
Pause a videotape
or DVD
Pressing again
restarts the
videotape or DVD
View TV
For VCR/DVD
combinations only
Switch between
VCR and DVD
functions
Record
Record on a
videotape
9
Page 12
Programming Remote to
Control Another Device
Entering a Code
Turn the device and receiver
1
on.
2
3
TV Codes
Find the brand name of the
device listed in the code
tables that start on page 26.
25
Press and hold the correct
Mode button until all Mode
buttons light up. Release the
Mode button. Mode button
lights ash.
For AUX Mode only.
Press
— 0 for second TV
— 1 for a second DVD/VCR/BD
— 2 for a tuner, amplier, or
audio receiver
— 3 for a second satellite
receiver
10
Page 13
Programming Remote to
Control Another Device
Entering a Code, continued
Enter one of the three-digit
4
5
6
device codes from the
table found in step 2, using
buttons on the number
pad, such as device code
560. Press 1 after the
device code if you want to
program Limited Mode. See
Placing Remote in Limited
Mode on page 15 for more
information.
Press POUND (#). The
Mode button ashes three
times.
Press POWER to test if the
code works for the device. If
it does, the device turns off.
7
8
Turn device on and try other
buttons to make sure the
device responds the way
you expect. If you want to
try another code, begin from
Step 1 again.
If you are unable to nd
a code that works, try the
instructions for Scanning the Remote Database on
page 12.
11
Page 14
Programming Remote to
Control Another Device
Scanning the Remote Database
Note: Only use Scanning the Remote Database
if you were unable to nd a code using Entering a
Code. This procedure can take several minutes.
1
2
3
Turn the device and receiver on.
Press and hold the correct
Mode button for the device until
all Mode buttons light up.
Release the Mode button.
The Mode button ashes.
If programming TV or DVD
Mode buttons, go to step 4. If
programming AUX Mode button,
continue to step 3.
For AUX Mode only
Press
— 0 for second TV
— 1 for second DVD/VCR/BD
— 2 for tuner, amplier, or
audio receiver
Press the STAR (*) button.
4
Press POWER.
12
Page 15
Programming Remote to
Control Another Device
Scanning the Remote Database, continued
Pointing the remote at the
5
6
7
device the entire time, press
and release UP ARROW
slowly. The Mode button
light goes out and comes
back on. When the device
turns off, continue to Step
6. If the device remains
on, continue pressing UP
ARROW. When all codes
have been tried, the Mode
button ashes eight times.
Press and release POUND
(#). The Mode button ashes
three times.
Turn the device on and try
other buttons to make sure
the device responds the
way you expect. If not, try
another code by returning to
Step 1.
13
Page 16
Displaying Device Code and
Remote Address
To identify the device code that your remote
control is using or to display the remote control
address, complete the following steps:
Press and hold the Mode button
1
2
3
4
for the device until all the Mode
buttons light up. Release. The
selected Mode button ashes.
To display the remote control
address, press and hold the SAT
Mode button until all the Mode
buttons light up. Release. SAT
ashes.
Press and release POUND
(#) twice.
The Mode button ashes a
number of times corresponding
to the value of the stored device
code. If Limited Mode is used,
the last ash represents Limited
Mode. For example, if the stored
device code is 593, the Mode
button ashes ve times, pauses,
ashes nine times, pauses, and
ashes three times. A quick ash
is for zero.
If SAT was pressed to display the
remote address, the SAT Mode
button ashes 1 to 16 times,
giving the remote address.
For AUX mode: The rst group of
ashes tells you what the AUX mode
controls, then the following ashes
tell you each digit of the device’s
code.
— 0 for second TV
— 1 for second DVD/VCR/BD
— 2 for tuner, amplier, or audio
receiver
Record the stored device code in
the Reference Table on the inside
back cover.
14
Page 17
Placing Remote in Limited
Mode/Removing Limited Mode
Limited Mode locks out all the device mode
operations except for the device’s Power, Mute,
and Volume. This prevents you from accidentally
tuning away from satellite programming.
If TV Mode is put into Limited Mode, this means
that when the TV Mode button is pressed, the
remote does not stay in TV Mode but returns to
the last Mode selected.
To place the remote in Limited Mode or to
remove Limited Mode from TV Mode, follow the
steps below.
Note: Limited Mode cannot be used with audio
ampliers.
1
2
3
Press and hold the TV ,
DVD , or AUX Mode
button until all Mode buttons
light up.
Press PAGE UP to activate.
Press PAGE DOWN to take
the remote out of Limited
Mode.
Press POUND (#).
15
Page 18
SAT Auto-Tune
SAT Auto-Tune programs into the remote control the
correct TV channel used for watching TV. If you are
experiencing fuzzy, snowy, blue, or black screens, it
might be due to the TV being set to the wrong channel.
Using the SAT Auto-Tune feature helps prevent these
screen issues from occurring on TVs connected to
the receiver’s modulated output (usually TV2). Use
SAT Auto-Tune to program the correct TV channel for
satellite viewing into the remote control. When SAT is
pressed and released, the remote sends that channel to
the TV, ensuring that the TV is on the correct channel for
watching TV.
This feature is enabled by default; however, if you want
to use this feature, the channel must be programmed by
following the steps in Setting SAT Auto-Tune Channel.
Setting SAT Auto-Tune Channel
Make sure the remote control
1
operates your TV.
2
3
4
5
6
Press and hold TV until all four
Mode buttons are lit.
Press STAR (*).
Enter the channel used for
viewing (three digits in range
of 002 to 125), for example
channel “010.”
Press POUND (#). The Mode
button ashes three times to
indicate programming was
successful.
Press SAT. The channel
changes.
16
Page 19
Enabling and Disabling SAT
Auto-Tune
Note: SAT Auto-Tune is enabled by default; however,
the channel must be set (see Setting SAT Auto-Tune Channel on page 16).
Press and hold SAT until all four
1
Mode buttons are lit.
2
Press STAR (*).
Press VOLUME UP to enable
3
4
SAT Auto-Tune or VOLUME
DOWN to disable.
Press POUND (#). SAT
ashes three times to indicate
SAT Auto-Tune is enabled or
disabled.
Removing SAT Auto-Tune Channel
Press and hold TV until all four
1
Mode buttons are lit.
Press STAR (*).
2
3
Enter 000.
4
Press POUND (#). TV ashes
three times to indicate SAT
Auto-Tune has
been removed.
17
Page 20
Setting Auto-Tune for
DVD/VCR
You can set Auto-Tune for your DVD and/or
VCR. Auto-Tune allows you to return to the
channel for your DVD/VCR output when you
accidentally change the channel or video input.
Note: This feature is only used while recovering
your picture. See Recovering Your Picture on
page 20.
Make sure the remote
1
2
control operates your DVD/
VCR.
Press and hold DVD until all
four Mode buttons are lit.
Press STAR (*).
3
4
5
Enter the channel used
for viewing (three digits in
range of 002 to 125), for
example channel “003” or
“004.”
Press POUND (#). The
Mode button ashes
three times to indicate
programming was
successful.
18
Page 21
Removing Auto-Tune for
DVD/VCR
If you want to remove Auto-Tune for your DVD
and/or VCR, follow the steps below.
Press and hold DVD until all
1
Mode buttons are lit.
Press STAR (*).
2
3
4
Enter 000.
Press POUND (#).
19
Page 22
Recovering Your Picture
Use the RECOVER button to return to watching
satellite programming if you accidentally change
channels or inputs on your TV, DVD, and/or VCR. To
best use this feature, you must set up Auto-Tune for
your TV (see page 16) and for your DVD/VCR (see
page 18).
Note: RECOVER only works if the remote control has been
set up to control the TV and/or DVD/VCR, if connected.
If the RECOVER button is used, the TV channel
programmed for SAT Auto-Tune is also the channel that
is sent to the TV. If SAT Auto-Tune is not programmed,
RECOVER rst tries to tune your TV to channel 3, then
channel 4, and then other video inputs with each press of
the RECOVER button. If SAT Auto-Tune is programmed,
RECOVER tries to tune your TV to the channel given in
SAT Auto-Tune and then other video inputs with each
press of the RECOVER button. You may need to press the
RECOVER button up to 30 times to recover your satellite
TV video. If SAT Auto-Tune is not set up, RECOVER only
tries channels 3 and 4.
Press and hold RECOVER
1
until all Mode buttons light up.
2
3
4
If you see the System Info
screen, proceed to step 4.
Otherwise, continue to step 3.
Press RECOVER again and
wait until the Mode lights
stop ashing. If you see the
System Info screen, go to
step 4. If not, repeat this step
until you see System Info.
Press SELECT to resume
watching TV.
20
Page 23
Control Amplier Volume
When the remote control is set up to operate your
TV, the MUTE and VOLUME buttons adjust your
TV volume when in SAT mode. To use the remote
to adjust the volume of a remote-controllable audio
receiver or amplier instead of adjusting the TV’s
volume setting when the audio receiver or amplier
has been programmed in AUX mode, use the steps
on this page.
Press and hold AUX until all
1
Mode buttons are lit, then
release it. The AUX mode
button blinks.
Press POUND (#).
2
3
Press the plus (+) side of the
VOLUME button.
Press the 0 number button.
4
Press POUND (#). The AUX
5
Make sure the remote controls the amplier’s
volume in other modes:
6
7
8
mode button ashes three
times.
Press SAT.
Press the plus (+) and minus
(-) sides of the VOLUME
button.
Your tuner/amplier’s volume
changes, and the AUX mode
button lights.
21
Page 24
Control TV Volume
Use this procedure to change from having the
remote adjust the volume of an audio receiver
or amplier to having the remote adjust the TV’s
volume. When the remote control is set up to
operate your TV, the MUTE and VOLUME buttons
adjust your TV volume when in SAT mode.
Note: It is only necessary to do these steps if the
remote had been set up to control the volume on an
audio device and now you want the remote to adjust
the volume of a TV.
Press and hold TV until all
1
Mode buttons are lit, then
release it. The TV mode
button blinks.
Press POUND (#).
2
Press the plus (+) side of the
3
VOLUME button.
Press the 0 number button.
4
Press POUND (#). The TV
5
Make sure the remote controls the TV’s
volume in other modes:
mode button ashes three
times.
6
7
8
Press SAT.
Press the plus (+) and minus
(-) sides of the VOLUME
button.
Your TV’s volume changes,
and the TV mode button
lights.
22
Page 25
Programming Remote to Control
Second Receiver in AUX Mode
If you have another DISH receiver installed,
you can use this remote control in AUX mode to
operate your new receiver. AUX mode uses only
IR signals, so the line of sight from the remote to
the second receiver must be unobstructed. You
can program the remote control to operate any
other DISH receiver except where UHF is used,
such as TV2 on DISH receivers.
1
2
3
4
5
6
Turn on the second receiver
and open System Info
screen.
1
Write down the TV1 address
that is shown.
Press and hold AUX until all
Mode buttons light up, then
release the button. AUX
ashes.
Use the Number Pad on the
remote control to enter a 3,
followed by the address in
step 2.
Press POUND (#). AUX
ashes three times.
Press RECORD to verify
that the address in the
remote control now matches
the address for the receiver.
23
Page 26
Discrete Codes
Discrete On and Off IR-only remote-control
commands are used by installers when
programming macro commands into universal
remotes. Using an On-only or Off-only command
is more effective than a toggle On/Off command
when trying to ensure the receiver is reliably in
one state or the other.
Program the DISH remote
1
2
3
to the desired remote
address (see Changing
the Remote and Receiver
Address, page 25).
Hold SAT until all Mode
buttons light, then release.
Press POWER (not TV
POWER).
4
5
Press VOLUME UP for
discrete power on. Press
VOLUME DOWN for
discrete power off.
Press any other button to
end this procedure.
24
Page 27
Changing the Remote and
Receiver Address
Sometimes the receiver picks up UHF
interference from another receiver in the house
or even a neighbor’s. If you notice that your
receiver is changing channels or opening
menus but you’re not using the remote control,
changing the address should x the problem.
Press SYSTEM INFO on
1
2
3
the receiver’s front panel.
Note: If you have a
DISH 322 receiver, press
POWER to put
the receiver in standby
mode and then press
UP .
Write down the TV2
remote address shown on
the System Info screen.
Press and hold SAT on
your remote control until
all the Mode buttons light
up, and then release SAT.
POWER
4
5
6
7
Add one to the address
that you wrote down
in step 2, and use the
NUMBER PAD to enter
that number (between 1
and 16).
Press POUND (#).
Press RECORD.
Press several buttons on
the remote to make sure it
is working as expected.
25
Page 28
TV Codes
TV
This table contains the manufacturer codes for programming
the remote control to operate your TV. If your TV brand is
not listed or if the codes do not work, the remote may not
control your TV. In some cases, codes may operate some,
but not all buttons, shown in this guide.
Note: If programming a second TV in AUX mode, press 0
• Find the information that relates to the problem
you are experiencing. Try the suggested solution
for that problem.
• Make sure your remote control has fresh
batteries. If you see the Remote Battery Low
warning on your TV screen, it is time to change
the batteries. Follow the instructions on page 2.
• Make sure you have a direct line of sight between
the remote and the receiver.
• Visit mydish.com.
While performing a remote control procedure, the
remote control stops working.
What to do: Start over again. If you don’t press a
button for 20 seconds in a programming sequence,
the remote shuts off its programming function.
When you press a button on the remote control,
the equipment doesn’t do what you expect.
What to do: Point the remote control directly at the
TV, with no objects blocking the signal path. The
remote control uses IR signals to control the receiver.
IR signals travel less than 40 feet and cannot go
through walls or other solid objects.
If the batteries are missing or dead, replace them
with new AAA-size batteries. If the remote has new
batteries, check whether you put them in correctly.
If you didn’t, take them out and put them in the right
way.
When you try to enter TV programming mode, all
the mode LEDs ash.
What to do: Replace the batteries (see page 2).
38
Page 41
Troubleshooting, continued
Your remote control does not work well.
What to do: Move your receiver to different
locations. For best results, place the receiver as
high as possible, above all other equipment in your
entertainment center. There may be IR interference
from objects near the receiver.
Your picture is snowy (or black or blue).
What to do: If SAT Auto-Tune has been enabled,
press SAT to return to watching TV.
Make sure your TV is tuned to the correct channel.
You may have accidentally changed the channel on
your TV. Check the Reference Table to see what
channel your TV is tuned to. Program SAT Auto-Tune
to avoid this in the future (see SAT Auto-Tune on
page 16).
When you press the remote control MUTE or
VOLUME button, nothing happens.
What to do: Program the remote to control your TV.
See Programming Remote to Control Another Device
on page 10.
The receiver does things even though you haven’t
pressed any remote control buttons.
What to do: See Changing the Remote and Receiver
Address on page 25 for instructions to correct the
possibility of UHF signals from a neighbor’s remote
controlling your receiver.
Your remote control isn’t working.
What to do: Make sure the remote control is in the
correct mode (SAT, TV, DVD, or AUX).
Make sure you are using the correct remote control
(TV1 or TV2) for your locations (applicable to multi-
room receivers only).
Change the batteries as described on page 2.
39
Page 42
Troubleshooting, continued
Your UHF Pro remote control does not work well
from far away.
What to do: Make sure the UHF antenna is
connected to the receiver and not touching anything
else.
Vary the angle of the receiver’s UHF antenna.
Locate the UHF antenna tip away from other
electronics equipment or metal surfaces, even if
separated by wooden shelving.
Move the receiver to different locations. For best
results, place the receiver as high as possible, above
all other equipment in your entertainment center.
Place the UHF antenna outside the entertainment
center by using a coaxial cable to connect it to the
receiver.
Move any nearby off-air antenna away from the UHF
remote antenna. Do not place an off-air antenna on
your receiver.
Your remote control returns to the previously
pressed Mode button every time the TV Mode
button is pressed.
What to do: Take the remote control out of Limited
Mode, following the instructions on page 15, Placing
Remote in Limited Mode/Removing Limited Mode .
40
Page 43
Limited Warranty
This Limited Warranty is a legal document. Keep it in a
safe place. Remember to keep your Sales Receipt for
warranty service. We will consider any items you return
without a copy of the Proof of Purchase to be out of
warranty.
This warranty extends only to the original user (“you,” “your”) of the DISH
Network remote control and is limited to the purchase price of the remote
control. EchoStar Technologies L.L.C., formerly known as EchoStar
Technologies Corporation, and its afliated companies (“we,” “our,” “us”)
warrant this remote control against defects in materials or workmanship as
follows.
For one year from the original date of purchase, if we nd the remote control
is defective subject to the limits of this warranty, we will replace the remote at
no charge for parts or labor. We warrant any such work done against defects
in materials or workmanship for the remaining part of the original warranty
period.
This warranty does not cover installation of the DISH Network System;
consumer instruction; physical set up or adjustment of any consumer
electronic equipment; remote control batteries; signal reception problems;
loss of use of the equipment; unused programming charges due to equipment
malfunction; cosmetic damage; damage due to lightning, electrical or
telephone line surges, re, ood, or other acts of Nature; accident; misuse;
abuse; repair or alteration by other than our factory service; negligence;
commercial or institutional use; improper or neglected maintenance;
equipment sold AS IS or WITH ALL FAULTS; equipment removal or
reinstallation; shipping damage if the equipment was not packed and shipped
in the manner we prescribe; nor equipment purchased, serviced, or operated
outside the contiguous United States of America.
REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR
EXCLUSIVE REMEDY. WE SHALL NOT BE HELD LIABLE FOR ANY
INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF
ANY EXPRESSED OR IMPLIED WARRANTY ON THIS DEVICE, NOR
FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGE RESULTING
FROM THE USE OF, OR INABILITY TO USE, THIS DEVICE. UNDER
NO CIRCUMSTANCES SHALL OUR LIABILITY, IF ANY, EXCEED THE
PURCHASE PRICE PAID FOR THIS DEVICE. EXCEPT TO THE EXTENT
PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON
THIS DEVICE IS LIMITED IN DURATION TO THE DURATION OF THIS
WARRANTY. WE RESERVE THE RIGHT TO REFUSE TO HONOR THIS
WARRANTY IF WE DETERMINE ANY OF THE ABOVE EXCEPTIONS TO
HAVE CAUSED THIS DEVICE NOT TO HAVE PERFORMED PROPERLY.
THIS WARRANTY SHALL BE VOID IF ANY FACTORY-APPLIED
IDENTIFICATION MARK, INCLUDING BUT NOT LIMITED TO SERIAL OR
CONDITIONAL ACCESS NUMBERS, HAS BEEN ALTERED OR REMOVED.
THIS WARRANTY SHALL ALSO BE VOID IF THE DEVICE HAS BEEN
OPENED BY AN UNAUTHORIZED PERSON (with the exception of opening
the battery cover).
This warranty gives you specic legal rights which may vary from state to
state. Some states do not allow the exclusion or limitations of incidental or
consequential damages, or allow limitations on the duration of an implied
warranty, so those limitations may not apply to you.
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DISH’s Exchange Programs
DISH offers two options if you need to replace your
remote control—the Advanced Exchange Program and
the Post Receipt Exchange Program.
Advanced Exchange Program
The Advanced Exchange Program allows you to have
a replacement remote shipped immediately to you.
Depending upon where you live, the remote should arrive
within three to ve business days. You will not have to
return your defective remote to DISH using this program.
A shipping charge will be applied for shipping the
replacement remote. This is a one-time fee based
on DISH’s competitive bulk shipping rates (additional
charges may apply outside the continental U.S.). This fee
will be charged to your billing account or valid credit card.
Post Receipt Exchange Program
The Post Receipt Exchange Program does require that
you send the defective remote control at your cost to
DISH to determine if the equipment is covered under
warranty. To provide faster service, upon receipt of your
equipment, you will be shipped a replacement. Your
original equipment will not be available for return.
If your equipment is not covered under warranty and can
be repaired, your billing account or credit card will be
charged the standard repair fee for the replacement. If
damage to the defective equipment is found, which DISH
in its sole discretion determines has voided the warranty
or makes the equipment unrepairable, your billing
account or credit card will be charged the market price of
the replacement.
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Accessory Warranty
An accessory is any DISH branded equipment,
displaying the DISH logo, excluding the receiver,
Smart Card, cables and hookups, and non-mechanical
components. A one-year warranty becomes effective
upon the activation of the DISH system or date of
purchase, if bought separately. A proof of purchase is
required to verify the purchase date. If an accessory
has an expired warranty, no exchange will be issued.
You may purchase replacement accessories from
DISH or your local retailer.
If You Need Help
1. Review this User Guide.
2. See Troubleshooting on page 38.
3. Visit mydish.com/chat for 24/7 support.
4. Call the Customer Service Center at
1-800-333-DISH (3474).
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Regulatory Factors
This device complies with Part 15 of FCC Rules.
Operation is subject to the following two conditions:
1. This device may not cause harmful
interference,
and
2. This device must accept any interference
received, including interference that may
cause undesired operation.
Changes or modications to this device may void
your authority to operate this equipment.
This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits
are designed to provide protection against harmful
interference in a residential installation. This
equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However,
there is no guarantee that interference will not occur
in a particular installation. If this equipment does
cause harmful interference to radio or television
reception, which can be determined by turning the
equipment off and on, the user is encouraged to try
to correct the interference by following one or more
of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the
equipment and receiver.
• Connect the equipment into an outlet on a
circuit different from that to which the receiver
is connected.
• Consult the dealer or an experienced radio/TV
technician for help.
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Reference Table
Write down your remote address, channel numbers/
inputs, TV, VCR, DVD player, and stereo equipment
codes as you program them for future reference.
Remote Address
Channel or Input for
Cable Programming
If you enter a “1” as the last number of your code, your
remote is in Limited Mode (see page 15 for more details).
TV Code
(Optional)
DVD/VCR Player Code
(Optional)
Auxiliary Equipment Code
(Optional)
To read out your remote codes, see page 14 for instructions.
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For all your customer needs,
go to mydish.com/chat or call the
Customer Service center at
1-800-333-DISH (3474)
188387
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