Your Remote Control Codes.....................Inside Back Cover
Page 3
A
B
Quick Setup
A
B
1
Insert the Batteries
1
2
Battery
A
B
Battery
3
Battery
Battery
Pull the
remote
battery
cover off.
sure to match the
plus (+) ends with
the plus markings
on the battery case.
Making the Remote Work
With Your Receiver
1
Turn your receiver and
TV on, and press SYSTEM
INFO on the front
of the receiver.
3
RECORD
Press RECORD on
your remote. The remote
address will probably
change on the screen.
Insert 4 AAA
batteries making
2
Confirm that you
see the System
Information screen.
Confirm that your remote
operates your receiver by
pressing remote buttons.
If this is not working,
go back to step
Replace
the
remote
battery
cover.
2
4
1.
S-1
Page 4
Quick Setup
Program the Remote to
Control Your TV
1
Press & hold the
Turn your
TV on.
TV Mode button
buttons light up.
3
Press
POWER.
repeatedly
press per second)
56
2
TV
until all Mode
4
Press the UP
ARROW
(about 1
until your TV
turns off.
#
Press
POUND.
Press the POWER
button to turn the TV on
and try other buttons
to make sure the code
works. If you want to try
another code, start over
from step 1.
S-2
Page 5
Quick Setup/Operation
Placing Your Remote
in Limited Mode
Limited Mode locks out all the TV mode operations except for
TV power, Mute, and Volume. This prevents you from accidentally
tuning away from satellite programming.
1
TV
2
PAGE
Press & hold the
TV Mode button
until all Mode
buttons light up.
To take the remote out of Limited Mode, use the PAGE DOWN
button instead of the PAGE UP button in step 2.
Press the
PAGE UP
button.
If You Lose Your Picture
(How to Use the Recover Button)
Use the Recover button to get back to watching
satellite programming if you accidentally change
1
2
(Your screen may be different)
channels or inputs on your TV.
Press and hold RECOVER until all
mode buttons light up.
If you see the System Information
screen, proceed to step 4.
Otherwise, continue to step 3.
3
#
Press
POUND.
3
4
SAT
TV
VCR
SELECT
Press RECOVER again & wait until
the mode lights stop flashing. If you
see the System Information screen,
AUX
go to step 4. If not, repeat this step
until you do.
Press SELECT to resume watching TV.
S-3
Page 6
Operation
Remote Operation
SAT Mode
To use the features described in this section, make
sure you are in SAT mode by pressing the SAT Mode button.
Note: Some features may not be available depending on your receiver model.
Volume & Mute Buttons
Control TV volume
Receiver Power
& TV Power
Top button turns
the receiver on/off,
bottom button
turns the TV on/off
Programming required
(see S-2)
Receiver Menu
Access receiver
features and settings
Search for programs
Themes
using Themes
Recall
Go back to last
channel viewed
Info
Display program info
Recover
Recovers satellite
programming if your
TV input or channel
has changed
Format the picture
to the desired width
to match the program
Format
you are viewing
Programming required (see S-2)
Press this
button for
SAT Mode
Page Buttons
Page up/down in
menus
Program Guide
Display current and
future satellite
program listings
Arrows/Select
Buttons
Channel up/down,
navigate through
menus/guides and
select a desired
option
Browse
See what is on other
channels while
watching TV
View Satellite
Programming
Exit out of any menu/
guide and go back to
viewing live TV
DISH
Explore interactive
TV features
Number Buttons
Enter a channel
number, or select
menu items
Search
Search for a program
SAT
S-4
Page 7
Operation
Remote Operation
TV Mode
To use the features described in this section, make
sure you are in TV mode by pressing the TV Mode button.
Remote programming is required. See S-2 for instructions.
TVTV
TV/Video
Switch between
TV inputs
TV Menu
Access menu
features available on
some TVs
Turn TV volume
Mute
on or off
Recall
Go back to last
TV channel viewed
Picture-In-Picture
(PIP) Buttons
Display PIP features
on some TVs with
PIP capabilities
Press this
button for
TV Mode
TV Power
Top & bottom
button
Turn TV on/off
Volume
Control TV
volume
Up/Down Arrow
Buttons
Channel up/down
on TV
Number Buttons
Enter a desired
channel number
on TV
Note: Remote operation is different on DISH Network TVs.
See your DISH Network TV User's Guide for proper operation.
S-5
Page 8
Operation
Remote Operation
VCR Mode
To use the features described in this section, make
sure you are in VCR mode by pressing the VCR Mode button.
You can use this mode to operate your DVD player instead of a VCR.
Remote programming is required. See page 2 for instructions.
Press this
button for
VCR/DVD Power
VCR Mode
& TV Power
Top button turns
VCR/DVD player
on/off, bottom
button turns the
TV on/off
Switch VCR between
its TV & VCR mode
Rewind a videotape
or reverse a DVD
Back
Stop
Stop playing
or recording a
videotape, stop
playing a DVD
TV/Video
Up/Down Arrow
Buttons
Channel up/down
on VCR
Pause
Pause a videotape or
DVD
FWD
Forward a videotape
or DVD
Play
Play a videotape or
DVD
VCR
Record
Record on a
videotape
UHF
UHF
PRO
PRO
2
2
S-6
Number Buttons
Enter a desired
channel number
on VCR
Page 9
REMOTE CONTROL OVERVIEW
Use this full-function remote to control your High Definition DISH
Network receiver. Also, you can program the remot e to control most of
the popular brands of audio/video equipment like a TV, VCR, DVD
player, or a second DISH Network satellite receiver. See Programming for Other Equipment on page 2.
Note: This remote control may have features not used by your
receiver.
USINGTHE GUIDE
This guide makes it easy to set up and use your remote control. By now
you’ve noticed that the cover contains information on quick set up and
remote operation.
The rest of the guide contains in-depth information to help you get the
most from your remote control, including controlling other equipment
like TVs, VCRs, and DVD players.
REMOTE CONTROL MODES
Use the remote control’s mode buttons to set the remote to the correct
mode for the equipment. Be sure to program the remote to control other
equipment as described on page 2.
Great Idea: Whenever you finish using
other equipment (TV, VCR, DVD, etc.) be
sure to put the remote back in SAT mode.
To change the mode, press the button for the equipment you want to
control. The mode button lights for two seconds to show you’ve set the
remote to that mode.
1
Page 10
If you program the remote to control other equipment, refer to the
following for remote control operation instructions:
• TVs, page S-5.
• VCRs and DVD players, page S-6.
• DISH Network satellite receivers, page S-4.
• Stereo equipment use only these buttons: SELECT (change
inputs), MUTE, VOLUME, and POWER.
HOWTHE REMOTE COMMUNICATES
This remote uses IR signals to control the receiver and other
equipment.
IR signals travel only short distances (up to 40 feet), and cannot go
through walls or other solid objects. Point the remote control right at
the equipment you want to control, with no objects to block the signal
path.
PROGRAMMINGFOR OTHER EQUIPMENT
Page S-2 shows you how to program the remote to control a TV. This
section uses a different method to program the remote to control a TV
or other equipment (such as a VCR, DVD player, tuner, amplifier, or a
second TV). You can program the remote by either following the
instructions in Programming Using Equipment Code Tables on page 3,
or the Scanning for Equipment Codes procedure described on page 4.
COMBINATION EQUIPMENT (FOREXAMPLE, TV/VCR)
When programming the remote to control combination equipment,
such as a TV/VCR or a TV/DVD, program the remote control in one
mode, and then repeat the procedure in the other mode. For example, to
program the remote to control a TV/VCR using code 748, follow the
instructions to program the remote to control the TV using code 748,
and then repeat the instructions for the VCR using the same code. Put
the remote in TV mode to use the TV, and VCR mode to use the VCR.
LIMITED MODE
You can program your remote control in Limited Mode to keep from
accidentally changing the channel on your TV or VCR. When you use
the remote to control your TV in Limited Mode, you will only be able
to use the POWER, MUTE, and VOLUME buttons to control your TV.
Also, when you use the remote to control your VCR in Limited Mode,
2
Page 11
you will only be able to use the POWER and VCR function buttons.
The section Programming Using the Equipment Code Tables has a step
that tells the remote control to go into Limited Mode. Also, a quick
way to put the remote in Limited Mode is on page S-3.
Note: Limited Mode cannot be used with audio amplifiers.
PROGRAMMING USING EQUIPMENT CODE TABLES
You can set up the remote to control other equipment using the
equipment codes listed on page 10 and the modes as shown on page 1.
InstructionsAdditional Information
1Turn the equipment on.Use the equipment’s front panel
buttons or its remote control.
2Find the brand name of the
equipment in the tables
starting on page 10.
3Press and hold the mode
button until all the other
mode buttons light up, and
then let go of the button.
The mode button flashes.
4For AUX mode only. Press
0 for a second TV, or 1 for a
second VCR, or 2 for a
tuner, or amplifier.
5Enter one of the three-digit
equipment codes from the
table using the number
buttons.
6If you want to program
Limited Mode, press 1.
If not, skip to step 7.
If the brand isn’t listed, see
Scanning for Equipment Codes
on page 4.
For example, hold the TV mode
button for a TV until all of the
other mode buttons light. When
you let go, TV will flash.
This step is for programming
the kind of equipment that
should be programmed in AUX
mode. If you’re not
programming in AUX mode,
skip to step 5.
The three-digit equipment code
should be for the brand name of
your equipment that you found
in step 2.
See Limited Mode on page 2 for
more information.
3
Page 12
InstructionsAdditional Information
7Press POUND (#).If you entered the code
correctly, the mode button
flashes three times.
8Press POWER to turn off
the equipment. If the equipment does not turn off, go
to step 10.
9Turn the equipment back
on and try some other buttons to make sure they
work. If the code works for
other buttons, stop here.
10 If the code doesn’t work,
redo steps 3 through 9 with
another equipment code
from the tables.
11 If you can’t find a code that
works, try Scanning for
Equipment Codes that
follows.
If the code works, the
equipment should turn off.
For example, sometimes
POWER works when other
buttons don’t.
Try every code listed for your
brand until one works for your
equipment.
SCANNINGFOR EQUIPMENT CODES
InstructionsAdditional Information
1Turn the equipment on.Use the equipment’s front panel
buttons or its remote control.
2Press and hold the mode
button until all the other
mode buttons light up, and
then let go of the button.
The mode button flashes.
4
For example, hold TV for a TV
until all of the other mode
buttons light. When you let go,
TV will flash.
Page 13
InstructionsAdditional Information
3For AUX mode only . Press
0 for a second TV, or 1 for a
second VCR, or 2 for a
tuner, or amplifier. Then
press the STAR (*) button.
4Press POWER.This puts your remote in the
5Press the UP or DOWN
ARROW repeatedly until
the equipment turns off.
6Press POUND (#).The mode button flashes three
This step is for programming
which kind of equipment that
should be programmed in AUX
mode. If you’re not
programming in AUX mode,
skip to step 4.
scan mode.
As you press the UP or DOWN
ARROW, the remote tries each
code in the memory to see if it
can turn off your equipment.
When the equipment turns off,
you have found a code that
might work.
Note: The mode button for the
equipment will flash rapidly
eight times when you’ve
scanned all the codes for that
equipment.
times if you have entered the
code correctly. This stores the
code you found.
7Turn the equipment back
on and try some other buttons to make sure they
work.
8If necessary, repeat this
procedure until you’ve tried
all the codes.
Press POWER to turn the
equipment back on. Try some
other buttons to make sure they
work. Sometimes POWER
works when other buttons
don’t.
Y ou may need to repeat the scan
to find the best code for your
equipment.
5
Page 14
SWITCHING BETWEEN TV AND AMPLIFIER VOLUME
ONTROL
C
When you set up the remote to control a TV, the MUTE and VOLUME
buttons control the TV volume, even if your remote control is in SAT
mode. However, if you want to use the AUX mode to control a tuner or
amplifier that has a volume setting, you can set up the remote to control
the equipment’s volume instead of the TV volume while your remote
control is in SAT mode. Follow the instructions in the left column. To
change back to controlling the TV volume in SAT mode, follow the
instructions in the right column.
Control Amplifier Volume Control TV Volume
1Press and hold the AUX
mode button for three seconds, and then let go of it.
The AUX mode button will
blink.
2Press the POUND (#) but-
ton.
3Press the plus (+) side of
the VOLUME button.
1Press and hold the TV
mode button for three seconds, and then let go of it.
The TV mode button will
blink.
2Press the POUND (#)
button.
3Press the plus (+) side of
the VOLUME button.
4Press the 0 number button.4Press the 0 number button.
5Press the POUND (#) but-
ton.
The AUX mode button
flashes three times.
AKESURETHEREMOTE
M
CONTROLSTHEAMPLIFIER’S
VOLUME:
6Press the SAT mode but-
ton.
7Press the plus (+) and
minus (-) sides of the VOLUME button.
8The equipment’s volume
changes and the AUX mode
button lights instead of the
TV mode button.
5Press the POUND (#)
button.
The TV mode button
flashes three times.
M
AKESURETHEREMOTE
CONTROLSTHE TV’SVOLUME:
6Press the SAT mode but-
ton.
7Press the plus (+) and
minus (-) sides of the VOLUME button.
8The TV’s volume changes
and the TV mode button
lights instead of the AUX
mode button
6
Page 15
PROGRAMMINGTHE REMOTETO CONTROLA SECOND
ECEIVERIN AUX MODE
R
If you have another DISH Network satellite receiver installed, you can
use this remote in AUX mode to control it along with your new
receiver. When you program the remote to control the other receiver,
the remote will send out IR signals to the receiver. You can program
the remote to control any other DISH Network satellite receiver , exc ept
for following:
• TV2 on DISH 322, DISH Player-DVR models 522, 625, 942 and
ViP222 & ViP622 DVR
• DishPlayer 7100/7200
1Turn on the other receiver and display the System Info screen
(see the receiver user’s guide for information on how to display
the screen).
Write down the address shown:
2Press and hold the AUX button until all the other mode buttons
light up, and then let go of the button. The AUX button flashes.
3Press the 3 button.
4Use the NUMBER PAD to enter the address you wrote in
step 1.
5Press POUND (#). The AUX button blinks three times.
6Press RECORD to make sure the address and the remote matches
the address on the receiver.
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Page 16
READING OUTTHE REMOTE CONTROL CODES
These instructions explain how to check the remote control code you
put in the remote control when you set it up. Be sure to write them in
the spaces provided on the inside of the back cover.
InstructionsAdditional Information
1Press and hold the mode
button for the equipment
you want the remote to control. When all the other
mode buttons light up, let
go of the mode button - that
mode button should now be
flashing.
2Press the POUND (#) but-
ton twice. The mode button
flashes the number for each
digit of the equipment
code, with a pause between
the groups of flashes. A
quick flash is for zero.
For AUX mode, the first
group of flashes tells you
what the AUX mode
controls. A quick flash
(zero) before the three-digit
code is for a TV; one
regular flash is for a VCR
or DVD player; and two
flashes is for a tuner or
amplifier.
For example, hold the TV mode
button for a TV until all of the
other mode buttons light. When
you let go, the TV mode light
will flash.
For example, if the code is 570,
the mode button flashes five
times, pauses, flashes seven
times, pauses, and flashes once
quickly.
For example, if the TV code is
570, the AUX mode button
flashes once quickly, pauses,
flashes five times, pauses,
flashes seven times, pauses, and
flashes once quickly.
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Page 17
DISCRETE CODESFOR LEARNING REMOTES
Remote control discrete On and Off IR commands are used by
installers when programming macro commands into universal remotes.
Using an On-only or Off-only command is more effective than a toggle
On/Off command when trying to ensure the satellite receive r is reliably
in one state or the other. To use discrete power commands, complete
the following:
1Program the DISH Network remote to desired remote address (see
Changing the Remote and Receiver Address below).
2Hold the SAT mode button until al l mode buttons light, then
release.
3Press POWER (not TV POWER).
4Press VOLUME UP for discrete power on, or VOLUME DOWN
for discrete power off.
5Press any other button when done to end this procedure.
CHANGINGTHE REMOTEAND RECEIVER ADDRESS
One quick way to avoid remote conflicts is by changing the address on
your remote and receiver. If you notice that your receiver is changing
channels or opening menus but you’re not using the remote control, a
quick change of address should fix the problem.
1Press SYSTEM INFO on the receiver's front panel. The System
Information screen displays and shows the Remote Address.
Write down the address shown:
2Press and hold SAT on your remote control for about three
seconds, until all of the mode buttons light up, and then let go of
SAT.
3Use the NUMBER PAD to enter any number between 1 and 16,
but not the one you wrote in step 1.
4Press the POUND (#) on your remote (the SAT button will flash
three times). Write down the number you entered in the space
provided on the inside back cover.
5Press RECORD. Make sure the Remote Address you see on
the System Information screen is the same as the one you
entered in step 3. If it isn’t, the remote cannot control the receiver.
Press RECORD a second time.
6Press SELECT to close the System Information screen.
9
Page 18
EQUIPMENT CODES
These tables contain the manufacturer codes for programming the
remote to control your TV, a VCR, DVD player, or audio amplifier.
Every attempt has been made to include all codes. If your equipment
brand is not listed or if the codes do not work, the remote may not
control your equipment. In some cases codes may operate some but not
all buttons shown in this guide.
TV CODES
Programming in AUX mode: In most cases use these codes to
program in TV mode; however, if programming in AUX mode, press 0
before entering the TV code.
Programming in AUX mode: In most cases use these codes to
program in VCR mode; if programming in AUX mode, press 1 before
entering the DVD Player code.
Programming for combination equipment: Program the remote
control in TV mode using the TV code and then in VCR mode using
the VCR code.
TV CodeVCR Code
Magnavox887797
888798
Philips891801
892802
893803
894804
Quasar860770
861771
862772
895805
896806
RCA863773
864774
Samsung755755
897807
Sylvania756756
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Page 24
TV/DVD COMBO CODES
Programming for combination equipment: Program the remote
control in TV mode using the TV code and then in VCR mode (or
AUX - press 1 before entering the DVD code) using the DVD code.
TV CodeDVD Code
Apex757757
Broksonic752752
Cytron904904
Panasonic734734
765765
RCA749749
Sansui754754
Sylvania764764
Toshiba865814
866815
TV/DVD/VCR COMBO CODES
Programming for combination equipment: Program the remote
control in TV mode using the TV code, then in VCR mode using the
VCR code, and then DVD in AUX mode (press 1 before entering the
DVD code) using the DVD code.
TV CodeDVD CodeVCR Code
Panasonic900882810
TV/VCR/TUNER COMBO CODES
Programming for combination equipment: Program the remote
control in TV mode using the TV code, then in VCR mode using the
VCR code, and then tuner in AUX mode (press 2 before entering the
tuner code) using the tuner code.
While doing
remote control
procedure, the
remote control
stops working.
When you press
a button on the
remote control,
the equipment
doesn’t do what
you expect.
What’s WrongWhat You Can Do
• If you don’t press
a button for 20
seconds in a
programming
sequence, the
remote shuts off its
programming
function.
• Maybe you didn’t
set the remote to
the mode for the
equipment you
want to control.
• Maybe you’re not
pointing the
remote control
right at the TV (or
other equipment).
• Maybe the remote
control is missing
batteries, maybe
you put the
batteries in the
remote the wrong
way, or maybe the
batteries are weak
or dead.
• Maybe you didn’t
set up the remote
to control the
equipment.
Start over again.
• Press the correct mode button to set the
remote to the mode for the equipment
you want to control.
• The remote control uses IR signals to
control all equipment except for the
receiver (when using UHF). IR signals
travel only 40 feet or less, and can’t go
through walls or other solid objects.
You must point the remote control right
at the equipment, with no objects to
block the signal path.
• If the batteries are missing or dead, put
fresh AAA-size batteries in. If the
remote has fresh batteries, check
whether you put them in the right way.
If you didn’t, take them out and put
them in the right way.
• Make sure you set up the remote
to control all the equipment you want
to use. See Program the Remote to
Control Your TV on page S-2 and
Programming for Other Equipment on
page 2.
Your picture is
snowy (or blue
or black).
Your remote
control isn’t
working
18
• You have
accidentally
changed the
channel on your
TV.
• The remote control
is in the wrong
mode.
• You might be
using the wrong
remote control
(TV1 or TV2).
• Your batteries are
worn out.
• Make sure your TV (and VCR, if
connected) is tuned to the correct
channel. Also try using the Recover
button as described on page S-3.
• Make sure the remote control is in the
correct mode. For example, if you want
to use the satellite receiver, put the
remote control in
Remote Control Modes on page 1).
• Make sure you are using the correct
remote control (TV1 or TV2) for your
locations (multi-room receivers only).
• Change the batteries as described on
page S-1.
SAT mode (see
Page 27
What’s
Happening
What’s WrongWhat You Can Do
When you press
the remote
control Mute or
Volume button,
nothing
happens.
Your PIP
(Picture-InPicture) button
isn’t working.
• Maybe you have
not set up the
remote control.
• Maybe you’re
trying to control
TV volume but
you set up the
remote to control a
tuner or amplifier
in AUX mode.
• Your receiver
doesn’t use PIP.
•See Programming the Remote to
Control Your TV on page S-2 and
Programming for Other Equipment on
page 2.
• Set up the remote to control either
TV volume or tuner/amplifier volume,
whichever you want. See page 6.
• Upgrade to a receiver with this feature.
LIMITED WARRANTY
This Limited Warranty is a legal document. Keep it in a safe place.
Remember to keep your Sales Receipt for warranty service. We will
consider any items you return without a copy of the Proof of Purchase to
be out of warranty.
This warranty extends only to the original user (“you,” “your”) of the DISH Network
remote control and is limited to the purchase price of the remote control. EchoStar
Technologies Corporation and its affiliated companies (“we,” “our,” “us”) warrant this
remote control against defects in materials or workmanship as follows.
For one year from the original date of purchase, if we find the remote control is defective
subject to the limits of this warranty, we will replace the remote at no charge for parts or
labor. We warrant any such work done against defects in materials or workmanship for the
remaining part of the original warranty period.
This warranty does not cover installation of the DISH Network System; consumer
instruction; physical set up or adjustment of any consumer electronic equipment; remote
control batteries; signal reception problems; loss of use of the equipment; unused
programming charges due to equipment malfunction; cosmetic damage; damage due to
lightning, electrical or telephone line surges, fire, flood, or other acts of Nature; accident;
misuse; abuse; repair or alteration by other than our factory service; negligence;
commercial or institutional use; improper or neglected maintenance; equipment sold AS IS
or WITH ALL FAULTS; equipment removal or reinstallation; shipping damage if the
equipment was not packed and shipped in the manner we prescribe; nor equipment
purchased, serviced, or operated outside the contiguous United States of America.
REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE
REMEDY. WE SHALL NOT BE HELD LIABLE FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESSED OR IMPLIED
WARRANTY ON THIS DEVICE, NOR FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGE RESULTING FROM THE USE OF, OR INABILITY TO
USE, THIS DEVICE. UNDER NO CIRCUMSTANCES SHALL OUR LIABILITY, IF
ANY, EXCEED THE PURCHASE PRICE PAID FOR THIS DEVICE. EXCEPT TO THE
EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS
DEVICE IS LIMITED IN DURA TION TO THE DURATION OF THIS WARRANTY. WE
RESERVE THE RIGHT TO REFUSE TO HONOR THIS WARRANTY IF WE
DETERMINE ANY OF THE ABOVE EXCEPTIONS TO HAVE CAUSED THIS
DEVICE NOT TO HAVE PERFORMED PROPERLY. THIS WARRANTY SHALL BE
19
Page 28
VOID IF ANY FACTORY-APPLIED IDENTIFICATION MARK, INCLUDING BUT
NOT LIMITED TO SERIAL OR CONDITIONAL ACCESS NUMBERS, HAS BEEN
ALTERED OR REMOVED. THIS WARRANTY SHALL ALSO BE VOID IF THE
DEVICE HAS BEEN OPENED BY AN UNAUTHORIZED PERSON (with the exception
of opening the battery cover).
This warranty gives you specific legal rights which may vary from state to state. Some
states do not allow the exclusion or limitations of incidental or consequential damages, or
allow limitations on the duration of an implied warranty, so those limitations may not apply
to you.
DISH NETWORK’S EXCHANGE PROGRAMS
DISH Network offers two options if you need to replace your remote control; the Advanced
Exchange Program and the Post Receipt Exchange Program.
Advance Exchange Program
The Advanced Exchange Program allows you to have a replacement remote shipped
immediately to you. Depending upon where you live, the remote should arrive within 3 to 5
business days. You will not
this program.
A shipping charge will be applied for shipping the replacement remote. This is a one-time
fee based on DISH Network’s competitive bulk shipping rates (additional charges may
apply outside the continental U.S.). This fee will be charged to your billing account or valid
credit card.
have to return your defective remote to DISH Network using
Post Receipt Exchange Program
The Post Receipt Exchange Program does require that you send DISH Network the
defective remote control at your cost to determine if the equipment is covered under
warranty. To provide faster service, upon receipt of your equipment you will be shipped a
replacement. Your original equipment will not be available for return.
If your equipment is not covered under warranty and can be repaired, your billing account
or credit card will be charged the standard repair fee for the replacement. If damage to the
defective equipment is found, which DISH Network in its sole discretion determines has
voided the warranty, or makes the equipment unrepairable, your billing account or credit
card will be charged the market price of the replacement.
ACCESSORY WARRANTY
An accessory is any DISH Network branded equipment, displaying the DISH Network
logo, excluding the receiver, Smart Card, cables and hookups, and non-mechanical
components. A one-year warranty becomes effective upon the activation of the DISH
system or date of purchase, if bought separately. A proof of purchase is required to verify
the purchase date. If an accessory has an expired warranty, no exchange will be issued. Y ou
may purchase replacement accessories from DISH Network or your local retailer.
IF YOU NEED HELP
1.Review this User Guide.
2.See Troubleshooting on page 18.
3.Call the Customer Service Center at 1-800-333-DISH (3474). Have the date of
purchase and your customer account number ready.
a. If the representative finds you should return the remote control, you’ll get a
telephone number to call for a Return Authorization (RA) number. Before shipping any equipment to us, you must get a Return Authorization number.
b. You must package returned equipment the right way. Follow the instructions
the representative gives you.
c. Write the RA number in large, clearly visible characters on the outside of the
shipping box used to return the equipment.
To avoid confusion and misunderstandings, we will return shipments without
an RA number clearly visible on the outside of the box to you at your cost.
d. We will:
• Check the remote control, including whether it is covered under the
warranty.
• Replace any remote we find is defective with a new or refurbished remote,
if the defective remote is covered under the warranty. We will ship the
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replacement remote at our expense.
• If a defective remote is not covered under the warranty,
we will tell you. We may assess you a flat rate charge for a replacement
remote, including shipping and insurance.
REGULATORY FACTORS
This device complies with Part 15 of FCC Rules. Operation is subject to the following two
conditions:
1. this device may not cause harmful interference, and
2. this device must accept any interference received, including interference t hat ma y
cause undesired operation.
Changes or modifications to this device may void your authority to operate this equipment.
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the use is encouraged to try to correct
the interference by one or more of the following measures:
• Re-orient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.Consult the dealer or an experienced radio/TV technician for
help.
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Notes
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If you enter a “1” as the last number of your code,
your remote is in Limited Mode (see page 2 for more details).
To read out your remote codes, see page 8 for instructions.
Page 32
For all your customer needs,
call the Customer Service Center
at 1-800-333-DISH(3474)
TM
150773
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