IMPORTANT SAFETY INFORMATION: Always read this manual rst
before attempting to install or use this replace. For your safety, always
comply with all warnings and safety instructions contained in this manual
to prevent personal injury or property damage.
To view the full line of Dimplex products, please visit
www.dimplex.com
Always use a qualied technician or
service agency to repair this replace.
2 www.dimplex.com
NOTE: Procedures and techniques that are considered important
enough to emphasize.
CAUTION: Procedures and tech-
niques which, if not carefully followed,
will result in damage to the equip-
ment.
WARNING: Procedures and
techniques which, if not carefully
followed, will expose the user to
the risk of re, serious injury, or
death.
Page 3
Welcome & Congratulations
Thank you and congratulations for purchasing an electric replace from
Dimplex. Please use our convenient online registration page to record
your model and serial numbers for future reference at
www.dimplex.com/register
Serial Number
Label
Please carefully read and save these instructions.
CAUTION: Read all instructions and warnings carefully before
starting installation. Failure to follow these instructions may result in
a possible electric shock, re hazard and will void the warranty.
Rating Label with
Model Number
NO NEED TO RETURN TO THE STORE
Questions with operation or assembly? Require Parts Information?
Product Under Manufacturer’s Warranty?
Contact us at: www.dimplex.com/customer_support
For Troubleshooting and Technical Support
OR Toll-Free 1-888-DIMPLEX (1-888-346-7539)
Monday to Friday 8:00 a.m. to 4:30 p.m. EST
In order to better serve you, please have your model and serial number
ready or register your product online before calling (See above)
3
Page 4
IMPORTANT INSTRUCTIONS
When using electrical appliances,
basic precautions should always
be followed to reduce the risk of
fire, electric shock, and injury to
persons, including the following:
① Read all instructions before
installing or using this electric
replace.
② This replace is hot when in
use. To avoid burns, do not let
bare skin touch hot surfaces.
The trim around the heater outlet
becomes hot during heater operation.
DANGER: High temperatures
may be generated under certain
abnormal conditions. Do not partially or fully cover or obstruct the
front of this heater.
③Extreme caution is neces-
sary when any heater is used by
or near children or invalids and
whenever the unit is left operating
and unattended.
④Young children should be
supervised to ensure that they do
not play with the appliance.
⑤ The appliance is not intended
for use by young children or
inrmed persons without supervision.
⑥ Do not operate the unit after
it malfunctions. Disconnect power
at the service panel and contact
Dimplex Technical Service for service 1-888-346-7539.
⑦ Do not use outdoors.
⑧ Never locate replace where
it may fall into a bathtub or other
water container.
⑨ To disconnect the replace,
turn the controls off, then disconnect the circuit at the main
disconnect panel.
⑩ Do not locate the heater immediately below a xed socketoutlet.
⑪ Do not insert or allow foreign
objects to enter any ventilation
or exhaust opening as this may
cause an electric shock or re, or
damage to the heater.
⑫ To prevent a possible fire, do
not block air intakes or exhaust in
any manner.
⑬ All electrical heaters have
hot and arcing or sparking parts
inside. Do not use in areas where
gasoline, paint, or ammable
liquids are used or stored.
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Page 5
IMPORTANT INSTRUCTIONS
⑭ Use this heater only as
described in this manual. Any
other use not recommended by
the manufacturer may cause re,
electric shock or injury to persons.
⑮ Do not burn wood or other
materials in the electric replace.
⑯ Do not strike the replace
glass.
⑰ Always use a certied electrician should new circuits or outlets
be required.
⑱ Disconnect all power supply
before performing any cleaning,
maintenance or relocation of the
unit.
⑲ When transporting or stor-
ing the unit and cord, keep in a
dry place, free from excessive
vibration and store so as to avoid
damage.
WARNING: Remote control
contains small batteries. Keep
away from children. If swallowed,
seek medical attention immediately.
WARNING: Do not install bat-
tery backwards, charge, put in re
or mix with used or other battery
types - may explode or leak causing injury.
!
NOTE: Changes or modica-
tions not expressly approved by
the party responsible for compliance could void user's authority to
operate the equipment.
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
NO USER-SERVICABLE PARTS INSIDE
SAVE THESE INSTRUCTIONS
5
Page 6
Quick Reference Guide
1. The electrical information regarding your electric replace can be
found on the rating label located
on the front of the unit, behind the
glass.
Please use our convenient online
registration page to record your
model and serial numbers for future
reference at
www.dimplex.com/register
2. If you have any technical questions or concerns regarding the
operation of your electric replace, or require service contact
customer service at
1-888-346-7539.
3. For dimensions of your replace,
refer to Figure 1.
187 mm
[7.3 in.]
Figure 1
[7.1 in.]
467 mm
[18.4 in.]
1844 mm [72.6 in.]
1883 mm [74.1 in.]
493 mm
[19.4 in.]
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Page 7
Fireplace Installation
Site Selection
Review and consider all of the
following conditions before instal-
lation:
• Dimensions of the unit: 74.1 in.
(1883 mm) x 19.4 in. (494 mm)
• For surface installation, the unit
requires a minimum of 2 wall
studs in order to ensure secure
installation. For other installation methods, suitable framing
is required.
There are two possible mounting
methods:
• Surface mount (pg. 10);
• Flush mount (pg. 11).
CAUTION: Ensure installation
does not allow replace to be in
direct contact with building vapor
barrier or insulation and meets all
local building code.
!
NOTE: A dedicated, properly
fused 15 Amp circuit is required, rated for the appropriate voltage (120V, 240V).
WARNING: Construction and
electrical outlet wiring must
comply with local building
codes and other applicable
regulations to reduce the risk
of re, electric shock and injury
to persons.
WARNING: To reduce the risk
of re, do not store or use gasoline or other ammable vapors or
liquids in the vicinity of the heater.
1. Select a location that is not
susceptible to moisture and
is away from drapes, furniture
and high trafc.
2. Unpack the replace, front
glass and hardware from the
box and remove all packaging
materials before installation.
Figure 2
Screws
Electrical Cover Bracket
Figure 3
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Page 8
Fireplace Installation
RELAY BOARD
3. Store the replace in a safe,
dry and dust free location until
you are ready to install the
replace.
Wiring
WARNING: To reduce the risk
of re, electric shock or injury to
persons, always use a licensed
electrician.
WARNING: Ensure that the
circuit on which the replace is to
be installed has the power cut off
at the service panel until installation is complete.
1. Carefully remove the electrical
cover bracket from the back of
the replace by removing the
three retaining screws. (Figure 2)
2. Leaving a minimum of 3 in.
Wiring Diagram
SWITCH BOARD
LED STRIPS
LED STRIPS
(RGB) - FLAME
(RGB) - MEDIA
(7.6 cm) of slack, route the
power supply through a cable
clamp (not included) and the
hole in the electrical cover
bracket.
3. Remove the two covers off of
the unit at the front to access
the wire connections. (Figure 3)
For 120V Installations
Use two conductor, non-metallic
sheath cable with ground wire
(3 wires total) for the incoming
power supply.
CAUTION: Use the appropri-
ate wire to meet local and
national electrical codes for
rated power consumption.
• Connect the L1 wire from the
unit to the live wire from the
M
BLOWER MOTOR
ELEMENTS
FLICKER MOTOR
DISPLAY / CONTROL BOARD
THERMISTOR
M
AC/DC
ADAPTER
FLAME LED STRIPS (AMBER)
LED DRIVER
BOARDS
THERMAL
CUTOUT
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Page 9
Fireplace Installation
power supply.
• Connect the N and H1 wires
from the unit to the neutral
wire from the power supply.
• Connect the L2 and H2 wires
together, with a wire connector and leave them disconnected from everything.
• Attach the grounding wire to
the cover with the provided
grounding screw. Place wire
in-between screw and lock
washer and tighten (Figure 4).
• Reposition the electrical cover
brackets over the wires and
connectors and attach to replace chassis using the screw
removed in step 1 and step 3.
For 240V Installations
Use three conductor, non-metallic
sheath cable with ground wire
(4 wires total) for the incoming
power supply on replace inserts.
CAUTION: Use the appropri-
ate wire to meet local and
Figure 4
Hole for
Ground Screw
national electrical codes for
rated power consumption.
• Connect the L1 wire from the
unit to the L1 wire from the
power supply.
• Connect the L2 wire from the
unit to the L2 wire from the
power supply.
• Connect the N wire from the
unit to the neutral wire from
the power supply.
• Connect the H1 and H2 wires
together, with a wire connector and leave them disconnected from everything.
• Attach the grounding wire to
the cover with the provided
grounding screw. Place wire
in-between screw and lock
washer and tighten (Figure 4).
• Reposition the electrical cover
brackets over the wires and
connectors and attach to replace chassis using the screw
removed in step 1 and step 3.
For Bathroom Use
If this unit is installed in a bath-
room it must be protected by a
GFI receptacle or circuit. If receptacle is used it must be readily
accessible.
To prevent electrical shock this
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Page 10
Fireplace Installation
Figure 5
unit is an electrical appliance that
is NOT watertight and must be
installed as to prevent water from
entering unit. This must be installed away from showers, tubs,
etc. Never locate replace where
it may fall into a bathtub or other
water container.
Surface Mount Installation
CAUTION: Two people will be
required for various steps of
this procedure.
WARNING: Ensure that the
circuit on which the replace is to
be installed has the power cut off
at the service panel until installation is complete.
1. Determine the mounting
location of the unit so that the
wall-mounting bracket can be
Figure 6
installed into 3 wall studs.
!
NOTE: It is recommended that
the mounting bracket be installed
56 in. (142 cm) off of the ground
to maintain an optimized viewing
angle of the ame.
2. Hold the wall mounting brack-
et, with the bubble level on
the top, on the wall so that the
bubble on the level is centered
between the two black lines.
3. Mark the 4 mounting screw
locations, on the wall, ensuring that the wall bracket stays
level. (Figure 5)
4. In locations where the screws
are being installed only into
drywall, install the supplied
wall anchors before installing
the screw (predrill if required).
5. Secure the wall bracket to the
wall using the supplied 1½ in.
(3.8 cm) mounting screws and
washers into the wall and/or
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Page 11
Fireplace Installation
wall anchors.
6. Install the bottom support
bracket to the wall centered
with the wall mounting bracket,
using the appropriate mount-
ing hardware, 13 ¾" (350
mm) below the wall mounting
bracket. (Figure 5)
7. Remove the center screw from
the bottom of the replace.
(Figure 6)
8. Hang the replace from the
bracket.
9. Install the removed screw
through the bottom support
bracket into the replace.
10. Refer to Front Glass Installation section nal installation
procedures.
Figure 7
2 x 8 Framing
Flush Mounted Installation 2x8 Framing
CAUTION: Two people will be
required for various steps of
this procedure.
1. Prepare a wall with a framed
opening of 73 in. (185.4 cm)
wide x 18 ½ in. (47 cm) high
(Figure 7).
!
NOTE: It is recommended
that the bottom of the unit not be
mounted higher than 40 in.
(102 cm) from the ground to main-
tain an optimized viewing angle of
the ame.
WARNING: Do not attempt
to wire your own new outlets or
circuits. To reduce the risk of re,
Figure 8
Mounting hole
Wall
surface
Mounting hole
11
Page 12
Fireplace Installation
electric shock or injury to persons,
always use a licensed electrician.
WARNING: Ensure that the
circuit on which the replace is to
be installed has the power cut off
at the service panel until installation is complete.
2. Lift replace and insert into
opening. The replace's
mounting trim should be ush
against the wall (Figure 7).
3. Use the supplied bubble level
to level the replace within the
framing, adjust as required.
4. Drive four supplied mounting
screws through the four mounting holes located on the inside
surface of the replace chassis,
into wall studs (Figure 8).
5. Refer to Front Glass Installa-
tion section for nal installation
procedures.
Front Glass Installation
1. Pour and evenly distribute the
supplied media in the Media
tray of the firebox (Figure 9).
2. Carefully mount front glass
assembly so that the front
glass hooks hang on the front
glass mounts on the fireplace
(Figure 9).
3. Use the supplied four Phillips
sheet metal screws to fasten
the glass assembly tabs to the
fireplace (Figure10).
Figure 9
Front tray
Front glass
assembly
Hooks (4)
Mounts (4)
Figure10
Tab
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Page 13
Operation
Figure 11
Floating
TM
Display
WARNING: This electric re-
box must be properly installed
before it is used.
The unit can be controlled by
either the manual controls which
are located on the upper right of
the replace or the remote (Figure
11 & 12).
The replace is supplied with an
IR multifunction remote control.
!
NOTE: To operate correctly,
the remote control must be point-
ed towards the Floating DisplayTM.
A. Standby
Turns the unit On and Off.
→ Activated by pressing the
Standby button on the remote
or the unit.
• The unit will turn on with the
AC
D
F
E
Figure 12
A
B
D
F
same functions that it was set
to when it was turned Off and
the intake temperature will
be indicated on the Floating
DisplayTM.
!
NOTE: When any button is
pressed the intake temperature
will be displayed on the Floating
DisplayTM for 5 seconds.
B. Flame Effects
Turns the ame effect On and Off.
→ Activated by pressing the
button on the remote.
C. Heat ON/OFF
Turns the heater On and Off.
→ Activated by pressing the
button on the unit or the re-
mote.
C
E
G
H
13
Page 14
Operation
• Indicated by the icon and
the intake temperature being displayed on the Floating
DisplayTM, for 5 seconds before
turning off.
!
NOTE: After the heater is
switched off, there is a 60 second
fan delay, where the fan will continue running before turning off.
!
NOTE: The unit can be operated in Heat Only Mode. When
the unit is only running with the
heater, the icon will continuously be displayed on the Floating
DisplayTM.
!
NOTE: The heater may emit
a slight, harmless odor when rst
used. This odor is a normal condition caused by initial heating of
internal heater parts and will not
occur again.
D & E. Thermostat Controls
Adjusts the temperature set point
to your individual requirements.
Once the desired set temperature
is reached the heater will turn off.
The heater will cycle on and off
to maintain the desired set tem-
perature. The default temperature
setting is 72°F (22°C).
→ Adjusted by pressing the
to decrease the setpoint and
the to increase the setpoint
on the unit or the remote.
• The Floating DisplayTM will indicate the temperature setpoint
as it is adjusted.
!
NOTE: Holding the and
the
seconds, on the unit, will change
the temperature from °C to °F, or
vice versa.
buttons down for two
Disable Heat
If desired, depending on the season, the heater on the unit can be
disabled. The unit will operate in
the same fashion, with remainder
of the controls.
Pressing the and buttons
on the unit at the same time and
holding for 2 seconds will disable
and enable the heater.
!
NOTE: When the heater has
been disabled and either the
or the is pressed the Floating
DisplayTM will indicate "--".
F. Color Themes
Different presets of ambient light-
ing color combinations contained
in the unit.
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Page 15
Operation
→ Changed by repeatedly press-
ing the corresponding button
on the remote or the unit.
• Cycles through the different
preset ambient lighting settings
of the unit, this includes different combinations of colours
of the ame base and media
lighting.
!
NOTE: The last theme of the
cycle is a prism where the unit cycles through a variety of colours.
Pressing the button stops the
cycling and holds the unit on the
preferred color, indicated by a "U"
- Unfreeze or a "F" - Freeze on
the display.
G.
Changes the brightness of the
lights in the unit.
→ Adjusted by repeatedly press-
• Indicated by the second
Brightness
ing the corresponding button
on the remote.
digit on the Floating Display™
changing to show: "H" (high),
and "L" (low).
H. Sleep Timer
The Sleep Timer can be set to
automatically shut off the replace
after a preset time (from 30 min-
utes to 8 hours).
→ To set the timer press the timer
button on the remote, repeatedly, until the desired time is
displayed.
• The Floating DisplayTM will
display the different times as it
is adjusted. Once the timer has
begun, pressing the button
will display the time remaining
before the unit turns Off.
!
NOTE: The Sleep Timer can
be cancelled at any time by
pressing the button repeatedly until the sleep timer displays
nothing.
Resetting the Temperature
Cutoff Switch
Should the heater overheat, an
automatic cut out will turn the
whole unit off and it will not come
back on without being reset. It
can be reset by turning the unit off
at the main disconnect panel and
waiting 5 minutes before turning
the unit back on.
CAUTION: If you need to continuously reset the heater, unplug
the unit and call technical support
at 1-888-346-7539.
15
Page 16
Operation
Remote Control Battery
Replacement
To replace the battery:
1. Slide battery cover open on
the remote control.
2. Correctly install one 3 Volt
(CR2032 [longer life] or
Maintenance
WARNING: Disconnect power
and allow heater to cool before
attempting any maintenance or
cleaning to reduce the risk of
re, electric shock or damage
to persons.
!
NOTE: The replace should
not be operated with an accumu-
lation of dust or dirt on or in the
unit, as this can cause a build up
of heat and eventual damage. For
this reason the heater must be
inspected regularly, depending
upon conditions and at least at
yearly intervals.
Partially Reective Glass
Cleaning
The partially reective glass is
cleaned in the factory during the
assembly operation. During shipment, installation, handling, etc.,
the partially reective glass may
CR2025) battery in the battery
holder.
3. Close the battery cover.
Battery must be recycled
or disposed of properly.
Check with your Local
Authority or Retailer for recycling
advice in your area
collect dust particles; these can
be removed by dusting lightly with
a clean dry cloth.
To remove ngerprints or other
marks, the partially reective
glass can be cleaned with a damp
cloth. The partially reective glass
should be completely dried with
a lint free cloth to prevent water
spots. To prevent scratching, do
not use abrasive cleaners.
Fireplace Surface Cleaning
Use only a damp cloth to clean
painted surfaces of the replace.
Do not use abrasive cleaners.
Servicing
Except for installation and cleaning described in this manual,
an authorized service repre-
sentative should perform any
other servicing.
16 www.dimplex.com
Page 17
Warranty
Products to which this limited warranty
applies
This limited warranty applies to your newly
purchased Dimplex electric replace. This
limited warranty applies only to purchases
made in any province of Canada except
for Yukon Territory, Nunavut, or Northwest
Territories or in any of the 50 States of the
USA (and the District of Columbia) except
for Hawaii and Alaska. This limited warranty applies to the original purchaser of
the product only and is not transferable.
Products excluded from this limited warranty
Products purchased in Yukon Territory,
Nunavut, Northwest Territories, Hawaii, or
Alaska are not covered by this limited warranty. Products purchased in these States,
provinces, or territories are sold AS IS
without warranty or condition of any kind
(including, without limitation, any implied
warranties or conditions of merchantability or tness for a particular purpose)
and the entire risk of as to the quality and
performance of the products is with the
purchaser, and in the event of a defect the
purchaser assumes the entire cost of all
necessary servicing or repair.
What this limited warranty covers and for
how long
Products, other than replace surrounds
(mantels) and trims, covered by this
limited warranty have been tested and
inspected prior to shipment and, subject
to the provisions of this warranty, Dimplex
warrants such products to be free from
defects in material and workmanship for a
period of 2 years from the date of the rst
purchase of such products.
Dimplex replace surrounds (mantels) and
trims covered by this limited warranty have
been tested and inspected prior to shipment and, subject to the provisions of this
warranty, Dimplex warrants such products
to be free from defects in material and
workmanship for a period of 1 year from
the date of rst purchase of such products.
The limited 2 year warranty period for
products other than replace surrounds
(mantels) and trims and the limited 1 year
warranty period for replace surrounds
(mantels) and trims also applies to any
implied warranties that may exist under
applicable law. Some jurisdictions do not
allow limitations on how long an implied
warranty lasts, so the above limitation may
not apply to the purchaser.
What this limited warranty does not cover
This limited warranty does not apply to
products that have been repaired (except
by Dimplex or its authorized service representatives) or otherwise altered. This
limited warranty does further not apply
to defects resulting from misuse, abuse,
accident, neglect, incorrect installation, improper maintenance or handling, or operation with an incorrect power source.
What you must do to get service under
this limited warranty
Defects must be brought to the attention of
Dimplex Technical Service by contacting
Dimplex at 1-888-DIMPLEX
(1-888-346-7539), or 1367 Industrial
Road, Cambridge Ontario, Canada
N1R 7G8. Please have proof of purchase,
catalogue/model and serial numbers
available when calling. Limited warranty
service requires a proof of purchase of the
product.
What Dimplex will do in the event of a
defect
In the event a product or part covered by
this limited warranty is proven to be defec-
tive in material or workmanship during (i)
the 2 year limited warranty period for prod-
ucts other than replace surrounds (mantels) and trims, and (ii) the 1 year limited
warranty period for surrounds (mantels)
and trims, you have the following rights:
• Dimplex will in its sole discretion either
repair or replace such defective product
or part without charge. If Dimplex is unable to repair or replace such product
or part, or if repair or replacement is
17
Page 18
Warranty
not commercially practicable or cannot
be timely made, Dimplex may, in lieu of
repair or replacement, choose to refund
the purchase price for such product or
part.
• Limited warranty service will be performed solely by dealers or service
agents of Dimplex authorized to provide
limited warranty services.
• For products other than surrounds
(mantels) and trims, this 2 year limited warranty entitles the purchaser to
on-site or in-home warranty services.
Accordingly, Dimplex will be respon-
sible for all labour and transportation
associated with repairing or replacing
the product or part except as follows: (i)
charges which may be levied for travel
costs incurred to travel to the purchaser’s site where the product is located if
the purchaser’s site is beyond 30 miles
(48 km) from the closest service depot
of Dimplex’s dealer or service agent;
and (ii) the purchaser is solely responsible for providing clear access to all
serviceable parts of the product.
• For surrounds (mantels) and trims, this
1 year limited warranty does not entitle
the purchaser to on-site or in-house
warranty services. The purchaser is
responsible for removal and transportation of the surrounds (mantels) and
trims (and any repaired or replacement
product or part) to and from the authorized dealer’s or service agent’s place
of business. On-site or in-home services
for surrounds (mantels) and trims may
be performed at the purchaser’s specic request and expense at Dimplex’s
then current rates for such services.
Dimplex will not be responsible for, and
this limited warranty shall not include,
any expense incurred for installation
or removal of the surrounds (mantels)
or trims or any part thereof (or any re-
placement product or part) including,
without limitation, all shipping costs and
transportation costs to and from the
authorized dealer’s or service agent’s
place of business and all labour costs.
Such costs shall be the purchaser’s responsibility.
What Dimplex and its dealers and service
agents are also not responsible for:
IN NO EVENT WILL DIMPLEX, OR ITS
DIRECTORS, OFFICERS, OR AGENTS,
BE LIABLE TO THE PURCHASER OR
ANY THIRD PARTY. WHETHER IN CONTRACT, IN TORT, OR ON ANY OTHER
BASIS, FOR ANY INDIRECT, SPECIAL,
PUNITIVE, EXEMPLARY, CONSEQUENTIAL, OR INCIDENTAL LOSS, COST,
OR DAMAGE ARISING OUT OF OR IN
CONNECTION WITH THE SALE, MAINTENANCE, USE, OR INABILITY TO USE
THE PRODUCT, EVEN IF DIMPLEX
OR ITS DIRECTORS, OFFICERS, OR
AGENTS HAVE BEEN ADVISED OF
THE POSSIBILITY OF SUCH LOSSES,
COSTS OR DAMAGES, OR IF SUCH
LOSSES, COSTS, OR DAMAGES ARE
FORESEEABLE. IN NO EVENT WILL
DIMPLEX, OR ITS OFFICERS, DIRECTORS, OR AGENTS BE LIABLE FOR
ANY DIRECT LOSSES, COSTS, OR
DAMAGES THAT EXCEED THE PURCHASE PRICE OF THE PRODUCT.
SOME JURISDICTIONS DO NOT ALLOW
THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO THE
PURCHASER.
How State and Provincial law apply
This limited warranty gives you specic
legal rights, and you may also have other
rights which vary from jurisdiction to jurisdiction. The provisions of the United Nations Convention on Contracts for the Sale
of Goods shall not apply to this limited
warranty or the sale of products covered
by this limited warranty.