Service Manual
Model
BLF5051
UL Part Number
6909520100
IMPORTANT SAFETY INFORMATION: Always read this manual rst before attempting to service this
replace. For your safety, always comply with all warnings and safety instructions contained in this
manual to prevent personal injury or property damage.
Dimplex North America Limited
1367 Industrial Road Cambridge ON Canada N1R 7G8
1-888-346-7539 www.dimplex.com
In keeping with our policy of continuous product development, we reserve the right to make changes without notice.
© 2015 Dimplex North America Limited
REV PCN DATE
00 - 17-JUL-15
7400870000R00
TABLE OF CONTENTS
OPERATION .........................................................3
MAINTENANCE ......................................................4
EXPLODED PARTS DIAGRAM ..........................................5
WIRING DIAGRAM ....................................................6
PREPARATION FOR SERVICE ..........................................7
INSTRUCTIONS FOR REMOVING FROM WALL ............................7
Surface Mount ............................................................... 8
Recessed Mount - Partial In-wall ................................................ 8
Flush Mount – Complete In-wall ................................................. 9
LED LIGHT STRIPS REPLACEMENT .....................................9
LED MEDIA STRIPS REPLACEMENT ....................................10
ELECTRONICS JUNCTION BOARD REPLACEMENT .......................10
FLOATING DISPLAY ASSEMBLY REPLACEMENT ..........................11
LED DRIVER BOARD REPLACEMENT ...................................11
MAIN CONTROL BOARD REPLACEMENT ................................11
RELAY BOARD REPLACEMENT ........................................11
THERMISTOR REPLACEMENT .........................................12
SWITCHBOARD REPLACEMENT .......................................12
ELEMENT REPLACEMENT ............................................13
HIGH TEMPERATURE CUTOUT REPLACEMENT ..........................13
BLOWER/FAN REPLACEMENT .........................................14
POWER CORD REPLACEMENT ........................................14
TROUBLESHOOTING GUIDE ..........................................15
Always use a qualied technician or service agency to repair this replace.
!
NOTE: Procedures and techniques that are considered important enough to emphasize.
CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the
equipment.
WARNING: Procedures and techniques which, if not carefully followed, will expose the user to the
risk of re, serious injury, or death.
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OPERATION
Figure 2
Figure 1
A C D E
WARNING: This electric rebox must be properly in-
stalled before it is used.
The unit can be controlled by either the manual controls
which are located on the upper right of the replace or the
remote (Figure 1 & 12).
The replace is supplied with an IR multifunction remote
control.
!
NOTE: To operate correctly, the remote control must be
pointed towards the Floating DisplayTM.
A. Standby
Turns the unit On and Off.
→ Activated by pressing the Standby button on the remote
or the unit.
• The unit will turn on with the same functions that it was
set to when it was turned Off and the intake temperature
will be indicated on the On Screen Display.
!
NOTE: When any button is pressed the intake tem-
perature will be displayed on the On Screen Display for 5
seconds.
B. Flame Effects
Turns the ame effect On and Off.
→ Activated by pressing the button on the remote.
C. Heat ON/OFF
Cycles the unit sequentially through the 3 settings: Low
Heat, High Heat and Off.
→ Activated by pressing the button on the unit or the
remote.
• Indicated by the icon and the intake temperature be-
ing displayed on the On Screen Display, for 5 seconds
before turning off.
!
NOTE: After the heater is switched off, there is a 60
second fan delay, where the fan will continue running before turning off.
!
NOTE: The unit can be operated in Heat Only Mode.
When the unit is only running with the heater, the icon
will continuously be displayed on the On Screen Display.
!
NOTE: The heater may emit a slight, harmless odor
when rst used. This odor is a normal condition caused
by initial heating of internal heater parts and will not occur
again.
Floating
Display
F
TM
A
B C
D
F
E
G
H
D & E. Thermostat Controls
Adjusts the temperature set point to your individual requirements. Once the desired set temperature is reached the
heater will turn off. The heater will cycle on and off to maintain the desired set temperature. The default temperature
setting is 72°F (22°C).
→ Adjusted by pressing the
and the to increase the set point on the unit or the
remote.
• The On Screen Display will indicate the temperature set
point as it is adjusted.
!
NOTE: Holding the and the
two seconds, on the unit, will change the temperature from
°C to °F, or vice versa.
to decrease the set point
buttons down for
Disable Heat
If desired, depending on the season, the heater on the unit
can be disabled. The unit will operate in the same fashion,
with remainder of the controls.
Pressing the and buttons on the unit at the same
time and holding for 2 seconds will disable and enable the
heater.
!
NOTE: When the heater has been disabled and either
the or the is pressed the On Screen Display will
indicate “--”.
F. Color Themes
Different presets of ambient lighting color combinations
contained in the unit.
→ Changed by repeatedly pressing the corresponding but-
ton on the remote or the unit.
• Cycles through the different preset ambient lighting settings of the unit, this includes different combinations of
colours of the ame base and media lighting.
!
NOTE: The last theme of the cycle is a prism where the
unit cycles through a variety of colours. Pressing the
button stops the cycling and holds the unit on the preferred
color, indicated by a “U” - Unfreeze or a “F” - Freeze on the
display.
G.
Changes the brightness of the lights in the unit.
→ Adjusted by repeatedly pressing the corresponding but-
Brightness
3
ton on the remote.
• Indicated by the second digit on the Floating Display™
changing to show: “H” (high), and “L” (low).
H. Sleep Timer
The Sleep Timer can be set to automatically shut off the
replace after a preset time (from 30 minutes to 8 hours).
→ To set the timer press the timer button on either the
remote or the unit, repeatedly, until the desired time is
displayed.
• The On Screen Display will display the different times as
it is adjusted. Once the timer has begun, pressing the
button will display the time remaining before the unit
turns Off.
!
NOTE: The Sleep Timer can be cancelled at any time
by pressing the button repeatedly until the sleep timer
displays nothing.
Resetting the Temperature Cutoff Switch
Should the heater overheat, an automatic cut out will turn
the heater off and it will not come back on without being
reset. It can be reset by unplugging the unit and waiting 5
minutes before plugging the unit back in.
CAUTION: If you need to continuously reset the heater,
unplug the unit and call technical support at 1-888-346-
7539.
Remote Control Battery Replacement
To replace the battery:
1. Slide battery cover open on the remote control.
2. Correctly install one 3 Volt (CR2032 [longer life] or
CR2025) battery in the battery holder.
3. Close the battery cover.
Battery must be recycled or disposed of properly.
Check with your Local Authority or Retailer for recyc-
ling advice in your area. Battery must be recycled or
disposed of properly. Check with your Local Authority or
Retailer for recycling advice in your area.
MAINTENANCE
WARNING: Disconnect power and allow heater to cool
before attempting any maintenance or cleaning to reduce
the risk of re, electric shock or damage to persons.
!
NOTE: The replace should not be operated with an
accumulation of dust or dirt on or in the unit, as this can
cause a build up of heat and eventual damage. For this
reason the heater must be inspected regularly, depending
upon conditions and at least at yearly intervals.
Partially Reective Glass Cleaning
The partially reective glass is cleaned in the factory during the assembly operation. During shipment, installation,
handling, etc., the partially reective glass may collect dust
particles; these can be removed by dusting lightly with a
clean dry cloth.
To remove ngerprints or other marks, the partially reective glass can be cleaned with a damp cloth. The partially
reective glass should be completely dried with a lint free
cloth to prevent water spots. To prevent scratching, do not
use abrasive cleaners.
Fireplace Surface Cleaning
Use only a damp cloth to clean painted surfaces of the
replace. Do not use abrasive cleaners.
Servicing
Except for installation and cleaning described in this manual, an authorized service representative should perform any
other servicing.
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EXPLODED PARTS DIAGRAM
12
1
9
8
17
11
16
3
15
7
6
18
10
13
Replacement Parts List
1. Element ........................2200510500RP
2. Partially Reective Glass ..........5901920100RP
3. Blower .........................5300260100RP
4. Front Glass .....................5901930100RP
5. Power Cord Mod 0 ...............4100040900RP
Mod A ...............4100190400RP
6. Flicker Motor ....................2000500100RP
7. Flicker Assembly ................5901910100RP
8. Cutout .........................2300201700RP
9. LED Light Panel .................3000830200RP
10. Switch Board ....................3001480100RP
11. LED Driver Board ................3000810100RP
12. Remote Control ..................6700520200RP
2
4
13. Floating Display™ Assembly .......3001470100RP
14. Media LED Light Assembly .........3001330500RP
15. Electronics Junction Board .........3001490100RP
16. Main Control Board ...............3001260200RP
17. Thermistor .....................3001380200RP
18. Relay Board ....................3001360100RP
19. Hardware Kit ....................9600350100RP
20. Large Ice Chunk Media ............1400130200RP
21. Small Ice Crystal Media ...........1400150100RP
22. Front Glass Mounting Hardware .... .9600420100RP
OEM Accessory
River Rocks .............................DFS1314
Driftwood Accessory Kit ................LF50DWS-KIT
5
WIRING DIAGRAM
FLICKER MOTOR
5-KEY SWITCH BOARD
MOD 0
LED DISPLAY BOARD
BLOWER
ELEMENT
CUT OUT
LED DRIVER BOARD
DISPLAY ASSY
CORD
RELAY BOARD
(L)
MOTOR
5-KEY SWITCH BOARD
LINE
HEATER
NEUTRAL
HEATER
MOTOR
LINE
FLAME COLOR
TOP LIGHT
LOG MEDIA
MAIN BOARD
DISPLAY
GESTURE
NTC
FAN
NTC
JUNCTION BOARD
RGB LED STRIP
(N)
MOD A
LED DISPLAY BOARD
BLOWER
FLICKER MOTOR
ELEMENT
CUT OUT
LED DRIVER BOARD
DISPLAY ASSY
RELAY BOARD
MOTOR
HEATER
LINE
LINE
NEUTRAL
HEATER
MOTOR
FLAME COLOR
TOP LIGHT
LOG MEDIA
MAIN BOARD
DISPLAY
GESTURE
NTC
FAN
NTC
JUNCTION BOARD
RGB LED STRIP
(G)
(L) (N)
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PREPARATION FOR SERVICE
!
NOTE: All components are replaceable from the front
of the replace while the unit is mounted on the wall, with
the exception of replacement of the power cord.
!
NOTE: If the power cord needs replacing or if the unit
needs to be removed from the wall for any other reason
please begin service by following the “PREPARATION FOR
SERVICE” instructions, then move on to the section “INSTRUCTIONS FOR REMOVING FROM WALL”.
Tools Required: Philips head screwdriver
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for lights and heating elements to cool
off to avoid accidental burning of skin.
1. Disconnect power source.
• Unplug the replace from the outlet.
• If unit has been hardwired for power or outlet is not
accessible from the front, turn the breaker off at the
electrical panel.
2. Remove the front glass assembly by removing the 2
screws (1 on the left and 1 on the right side, located
just inside the top front vent opening). These screws
secure the front glass panel to the inside of the replace. (Figure 4)
3. Lift the front glass assembly off of the 4 mounts located
between the outer and inner casing of the replace: 2
on the left and 2 on the right. (Figure 3) Carefully place
the glass assembly aside in a safe location.
4. Remove the decorative glass ember-bed pieces from
the media tray, which lies along the bottom of the inter-
ior Partially Reective Glass. A medium sized container
such as a bucket or a box will be needed to keep the
glass ember-bed pieces together.
5. Remove the Partially Reective Glass by removing the
2 screws on each bracket; (2-brackets in total), located
on the left and right side of the Partially Reective
Glass.
6. With one hand gently supporting the Partially Reective
Glass, carefully pry the Partially Reective Glass forward from the upper half so that it begins to tilt forward
from the top. Grasp the Partially Reective Glass from
the sides and carefully lift it up and out from the front of
the replace. Set it aside in a safe place.
CAUTION: Partially Reective Glass is not tempered.
Do not bump or drop the Partially Reective Glass to avoid
breakage and personal injury.
7. Proceed to the instructions within this manual relating
to the repair being performed - see Table of Contents
for page number.
Figure 3
Mounts (4)
Hooks (4)
Figure 4
Tab
INSTRUCTIONS FOR REMOVING FROM WALL
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for lights and heating elements to cool
off to avoid accidental burning of skin.
!
NOTE: Only required for replacement of the power cord
or removal from service.
CAUTION: Follow “Preparation for Service” instructions
before proceeding.
Mounting - The replace may be mounted in one of 3 methods:
• Surface Mount
• Recess Mount (partially in the wall)
• Flush Mount (completely in the wall)
Identify the type of mounting and follow the appropriate
instructions in the following pages. (See Figure 5 for the
top and side prole view with measurements of the back
panel).
CAUTION: Two people will be required for removal and
re-installation of the replace. The unit is approx. 50 5/16”w
x 19 1/2”h x 7”d. Weight is approximately 75lbs.
!
NOTE: If replace is hard wired directly to the electrical
panel, and there is not enough slack in the wires within the
wall to reach your work area, remove the electrical junction box cover located on the bottom right by removing the
1 screw on the front of the cover. Lift the cover off and set
aside. Disconnect the 3 wire connectors connected to the
power source, taking note of their original conguration.
7
Figure 5
1
48
" (123 cm)
2
46" (116 cm)
5
50
" (128 cm)
16
3" (7.6 cm)
7"
(17.8 cm)
1
19
2
(49.5 cm)
Surface Mount
(Figure 6)
Tools Required: Philips head screwdriver
CAUTION: Follow “Preparation for Service” instructions
before proceeding.
1. Partially unscrew the rear mounting screws that are
holding the replace to the wall along the back panel
of the unit. Support the weight of the replace when
loosening the screws so unit does not fall off the wall
unexpectedly.
!
NOTE: Be sure to take note of which keyhole mount
openings were used for positioning the replace so that
it can be re-placed in the same location when service is
complete. (Figure 6)
2. Take the replace off the wall by carefully lifting the
replace off the mounting screws so they line up to the
larger part of the keyhole openings and pull forward.
Carefully lay the unit down on a solid at surface with
the front of the unit facing up.
!
NOTE: If the surface you are using as a work area on
is a nished surface that is prone to scratches (i.e. hardwood ooring), it is recommended that a protective barrier
be used underneath, (i.e. cloth, cardboard, thick plastic).
3. Proceed to the instructions within this manual relating
to the repair being performed - see Table of Contents
for page number.
4. Once repair is complete, reassemble in the reverse
order as above.
Figure 6
Figure 7
Key-hole
Permanent
mounting hole
16"
(40.6 cm)
13
"
3
16
(9.7 cm)
18"
(45.7 cm)
Wall stud
Recessed Mount - Partial In-wall
(Figure 7)
Tools Required: Philips head screwdriver
CAUTION: Follow “Preparation for Service” instructions
before proceeding.
1. Remove the 4 mounting screws located approximately
3 inches deep in the space between the outer and
8 www.dimplex.com
Mounting Holes
inner casing on the left and right hand side. There are
2 screws per side, upper and lower going into a stud.
(Figure 8)
CAUTION: The replace should be supported while
removing the screws to prevent the unit from falling.
2. Remove the replace out of the opening by slightly lifting and pulling forward.
3. Carefully lay the unit down on a solid at surface with
the front of the unit facing up.
!
NOTE: If the surface you are using as a work area is a
nished surface that is prone to scratches (i.e. hardwood
ooring), it is recommended that a protective barrier be
used underneath, (i.e. cloth, cardboard, thick plastic).
4. Proceed to the instructions within this manual relating
to the repair being performed - see Table of Contents
for page number.
5. Once repair is complete, reassemble in the reverse
order as above.
Figure 8
Mounting Holes
Flush Mount – Complete In-wall
(Figure 9)
Tools Required: Philips head screwdriver
CAUTION: Follow “Preparation for Service” instructions
before proceeding.
1. Locate and remove the 4 mounting screws inside the
unit located on left and right side towards the front.
There are 2 screws per side, going from the side
panels out into the side of the wall stud that frames the
replace. (Figure 9)
CAUTION: The unit should be supported while remov-
ing the screws to prevent the unit from falling.
2. Remove the replace out of the opening by slightly lifting and pulling forward.
3. Carefully lay the unit down on a solid at surface with
the front of the unit facing up.
!
NOTE: If the surface you are using as a work area is a
nished surface that is prone to scratches (i.e. hardwood
ooring), it is recommended that a protective barrier be
used underneath, (i.e. cloth, cardboard, thick plastic).
4. Proceed to the instructions within this manual relating
to the repair being performed - see Table of Contents
for page number.
5. Once repair is complete, reassemble in the reverse
order as above.
Figure 9
Wall Surface
Mounting Hole
LED LIGHT STRIPS REPLACEMENT
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for lights and heating elements to cool
off to avoid accidental burning of skin.
Tools required: Phillips head screwdriver
Wire snips
CAUTION: Follow “Preparation for Service” instructions
before proceeding.
1. Remove the plastic media tray by removing the 6
Figure 10
Media Tray screws (6)
Front Panel
Front Panel tabs (2)
9
screws: 3 on the left and 3 on the right of the tray.
(Figure 10)
2. Partially release the lower face panel, by removing
the screw on the left side and on the right side of the
panel, inside the unit. Pull the front panel forward from
the topside by approximately 2” inches. There are 3
additional screws located underneath the front face but
do not need to be removed. There should be enough
“give” to allow the panel to pull slightly forward.
3. The tray has a small lip that goes underneath and
slightly up behind the Partially Reective Glass - from
the front edge, pull the tray up and forward to take it out
of the replace.
4. Remove the 2 screws that secure the media tray
support to the unit and lift the tray support out being
cautious of the media LED light strip wiring.
5. Gently remove the icker rod from the unit by holding
the rubber grommet on the shaft of the motor and
turning the icker rod to the left, until the rod releases.
6. Remove the LED strips by pushing in the center of the
stand-off to release the inner stand. The inner stand
can then be removed from the unit and the LED strip
can be pulled off of the remaining part.
7. Install the new board onto the unit and reinstall the inner stand into the standoffs to secure the LED strip to
the unit.
8. Cut and remove plastic cable ties and protective insulation that hold the wires in place from the LED light to
the control board.
9. Transfer the connections from the old board to the new
board.
10. Route wires back into control panel area.
11. Reassemble in the reverse order as above.
LED MEDIA STRIPS REPLACEMENT
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for lights and heating elements to cool
off to avoid accidental burning of skin.
Tools required: Phillips head screwdriver
Wire snips
CAUTION: Follow “Preparation for Service” instructions
before proceeding.
1. Remove the plastic media tray by removing the 6
screws: 3 on the left and 3 on the right of the tray.
(Figure 10)
2. Partially release the lower face panel, by removing
the screw on the left side and on the right side of the
panel, inside the unit. Pull the front panel forward from
the topside by approximately 2” inches. There are 3
additional screws located underneath the front face but
do not need to be removed. There should be enough
“give” to allow the panel to pull slightly forward.
3. The tray has a small lip that goes underneath and
slightly up behind the Partially Reective Glass - from
the front edge, pull the tray up and forward to take it out
of the replace.
4. Locate the LED media strip to be replaced.
5. Remove the LED strips by pushing in the center of the
stand-off to release the inner stand. The inner stand
can then be removed from the unit and the LED strip
can be pulled off of the remaining part.
6. Install the new board onto the unit and reinstall the inner stand into the standoffs to secure the LED strip to
the unit.
7. Trace the connector from the board location to the electronics junction board, remove the old connection and
replace with the new connector.
8. Ensure that all cords are replaced in the same manner
as prior to the service.
9. Reassemble in the reverse order as above.
ELECTRONICS JUNCTION BOARD REPLACEMENT
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for lights and heating elements to cool
off to avoid accidental burning of skin.
Tools required: Phillips head screwdriver
Wire snips
CAUTION: Follow “Preparation for Service” instructions
before proceeding.
1. Locate the Electronics Junction board. (Figure 12)
2. Remove the board by pinching the plastic mounting
tabs with needle nose pliers. Pull the old board off.
3. Install the new board onto the unit.
4. Transfer the connections from the old board to the new
Figure 11
Switchboard Cover
Control
Board
Cover
10 www.dimplex.com
board.
5. Ensure that all cords are replaced in the same manner
as prior to the service.
6. Reassemble in the reverse order as above.
FLOATING DISPLAY ASSEMBLY REPLACEMENT
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for lights and heating elements to cool
off to avoid accidental burning of skin.
Tools required: Phillips head screwdriver
CAUTION: Follow “Preparation for Service” instructions
before proceeding.
1. Locate the oating display assembly. (Figure 12)
2. Remove the 2 screws securing the board to the mount-
ing bracket.
3. Install the new board onto the unit.
4. Trace the connector from the assembly location to the
electronics junction board, remove the old connection
and replace with the new connector.
5. Ensure that all cords are replaced in the same manner
as prior to the service.
6. Reassemble in the reverse order as above.
LED DRIVER BOARD REPLACEMENT
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for lights and heating elements to cool
off to avoid accidental burning of skin.
Tools required: Phillips head screwdriver
Figure 12
Main Control Board
LED Driver Board
Relay Board
Thermistor
CAUTION: Follow “Preparation for Service” instructions
before proceeding.
1. In the upper right hand corner of the unit, above the
oating display board, locate the control board cover
panel and remove the 2 securing screws. (Figure 11)
1. Locate the LED driver board. (Figure 12)
2. Remove the board by pinching the plastic mounting
tabs with needle nose pliers. Pull the old board off.
3. Install the new board onto the unit.
4. Transfer the connections from the old board to the new
board.
5. Ensure that all cords are replaced in the same manner
as prior to the service.
6. Reassemble in the reverse order as above.
MAIN CONTROL BOARD REPLACEMENT
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for lights and heating elements to cool
off to avoid accidental burning of skin.
Tools required: Phillips head screwdriver
CAUTION: Follow “Preparation for Service” instructions
before proceeding.
1. In the upper right hand corner of the unit, above the
oating display board, locate the control board cover
panel and remove the 2 securing screws. (Figure 11)
1. Locate the main control board. (Figure 12)
2. Remove the board by pinching the plastic mounting
tabs with needle nose pliers. Pull the old board off.
3. Install the new board onto the unit.
4. Transfer the connections from the old board to the new
board.
5. Ensure that all cords are replaced in the same manner
as prior to the service.
6. Reassemble in the reverse order as above.
Electronics Junction
Board
Floating Display Assembly
RELAY BOARD REPLACEMENT
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for lights and heating elements to cool
off to avoid accidental burning of skin.
Tools required: Phillips head screwdriver
CAUTION: Follow “Preparation for Service” instructions
before proceeding.
1. In the upper right hand corner of the unit, above the
oating display board, locate the control board cover
panel and remove the 2 securing screws. (Figure 11)
1. Locate the relay board. (Figure 12)
11
2. Remove the board by pinching the plastic mounting
tabs with needle nose pliers. Pull the old board off.
3. Install the new board onto the unit.
4. Transfer the connections from the old board to the new
board.
5. Ensure that all cords are replaced in the same manner
as prior to the service.
6. Reassemble in the reverse order as above.
THERMISTOR REPLACEMENT
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for lights and heating elements to cool
off to avoid accidental burning of skin.
Tools required: Phillips head screwdriver
CAUTION: Follow “Preparation for Service” instructions
before proceeding.
1. In the upper right hand corner of the unit, above the
oating display board, locate the control board cover
panel and remove the 2 securing screws. (Figure 11)
1. Locate the thermistor on the outside of the control
board housing, to the right. (Figure 12)
2. Remove the board by pinching the plastic mounting
tabs with needle nose pliers. Pull the old board off.
3. Install the new board onto the unit.
4. Follow the cable back to the main control board and
disconnect the old thermistor and connect the new
cable.
5. Ensure that all cords are replaced in the same manner
as prior to the service.
6. Reassemble in the reverse order as above.
SWITCHBOARD REPLACEMENT
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for lights and heating elements to cool
off to avoid accidental burning of skin.
Tools required: Phillips head screwdriver
Small adjustable wrench
CAUTION: Follow “Preparation for Service” instructions
before proceeding.
1. In the upper right hand corner of the unit, above the
oating display board, locate the switchboard cover
panel and remove the 5 securing screws - 3 along the
bottom front edge and 2 on either end. (Figure 11)
1. Locate the switchboard. (Figure 12)
2. Remove the 2 small nuts securing the switchboard to
the unit, on either end.
3. Install the new board onto the unit.
4. Transfer the connection from the old board to the new
board.
5. Ensure that all cords are replaced in the same manner
as prior to the service.
6. Reassemble in the reverse order as above.
FLICKER MOTOR/FLICKER ROD
REPLACEMENT
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for lights and heating elements to cool
off to avoid accidental burning of skin.
Tools required: Phillips head screwdriver
Short handled Phillips head screwdriver
CAUTION: Follow “Preparation for Service” instructions
before proceeding.
1. Remove the plastic media tray by removing the 6
screws: 3 on the left and 3 on the right of the tray.
(Figure 10)
2. Partially release the lower face panel, by removing
the screw on the left side and on the right side of the
panel, inside the unit. Pull the front panel forward from
the topside by approximately 2” inches. There are 3
additional screws located underneath the front face but
do not need to be removed. There should be enough
“give” to allow the panel to pull slightly forward.
3. The tray has a small lip that goes underneath and
slightly up behind the Partially Reective Glass - from
the front edge, pull the tray up and forward to take it out
of the replace.
4. Remove the 2 screws that secure the media tray
support to the unit and lift the tray support out being
cautious of the media LED light strip wiring.
5. Remove the electrical junction box cover located on the
bottom right hand side by removing the screw on the
small mounting-ange on the front face of the junction
box cover.
6. Carefully slide the electrical box to the right to release
the securing tabs, as wires are fed through the strain
reliefs on the cover and are connected within.
7. a) If the new and old icker motors have 3 wires: dis-
connect the wiring connections from the terminal block
noting their original locations and install the new motor
similarly.
b) If the old icker motor has 3 wires and the new
icker motor has 2 wires: disconnect the wiring con-
nections and the capacitor, install the 2 wires in the two
holes where the capacitor was installed.
c) If the old and new icker motors both have two
wires, cut the wires approximately 1 in (25.4 mm) from
the hole that the wires pass to the top of the unit, strip
off 1/2 in (12.7 mm) the end of each wire and insert
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the end of the wire from the icker motor and the wire
from the unit (ensure the colours correspond), into the
provided connectors and with pliers squeeze to make
the connection.
8. Remove the 2 screws holding the icker motor to the
mounting bracket. Gently pull the motor away from the
icker rod.
CAUTION: When removing and replacing the icker motor try to keep any slight bending of the icker rod minimal
so as to not damage it. If icker rod is damaged, it should
be replaced to ensure proper operation.
9. Properly orient the new icker motor onto the motor
bracket and re-attach with the 2 mounting screws.
10. Reassemble in the reverse order as above.
ELEMENT REPLACEMENT
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for lights and heating elements to cool
off to avoid accidental burning of skin.
Tools required: Phillips head screwdriver
Short handled Phillips head screwdriver
Needle nosed pliers.
Wire Snips
3/8” ratchet or wrench
CAUTION: Follow “Preparation for Service” instructions
before proceeding.
1. Remove the 5 screws that secure the angled switch
housing cover located just below the Remote Switchboard on the top right. Remove cover and set aside.
2. Loosen the front panel that spans across the top front
facia. To do so, locate the 4 screws: 2 on the left and
2 right on the angled part behind the facia. This peice
can be removed by turning it 90 degrees and allowing
the glass mounting screw slide through the slot in the
backside of the panel.
3. Remove the heating assembly cover in the top center
by removing the 6 screws on the side brackets: 3 on
the left and 3 on the right (at the front). Wires from the
switch housing are connected through this piece, so
carefully move it farther down in the body of the unit, to
give some room to access the heating assembly housing.
4. Release the top panel of the heating assembly hous-
ing by removing 4 screws on the side brackets. Pull
the top panel of the heating assembly housing out from
between the brackets.
5. From the top panel of the heating assembly housing,
remove the 4 screws that hold the element cover to the
housing panel.
6. Disconnect wires from the ends of the elements noting
their original locations.
!
NOTE: Using a at head screwdriver gently pry be-
tween the end of the connectors and the element to release
the wires.
!
NOTE: Some of the wires may have a “piggy-back”
connector that allows a second wire to connect to the same
prong as the rst wire. Try and keep the “piggy-back” connection together when pulling the wires off the element.
7. Using a 3/8” ratchet or wrench remove the hex head
screw from both sides of the element. Remove elements from the element housing and replace with the
new elements.
8. Reassemble in the reverse order as above.
CAUTION: When re-installing covers and panels, be
sure the wires are guided and tucked into the proper openings along the right side so they are not pinched and allows
enough space to reinstall panel.
HIGH TEMPERATURE CUTOUT REPLACEMENT
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for lights and heating elements to cool
off to avoid accidental burning of skin.
Tools required: Phillips head screwdriver
Needle nosed pliers
Wire Snips
CAUTION: Follow “Preparation for Service” instructions
before proceeding.
1. Remove the 5 screws that secure the angled switch
housing cover located just below the Remote Switchboard on the top right. Remove cover and set aside.
2. Loosen the front panel that spans across the top front
facia. To do so, locate the 4 screws: 2 on the left and
2 right on the angled part behind the facia. This piece
can be removed by turning it 90 degrees and allowing
the glass mounting screw slide through the slot in the
backside of the panel.
3. Remove the heating assembly cover in the top center
by removing the 6 screws on the side brackets: 3 on
the left and 3 on the right (at the front). Wires from the
switch housing are connected through this piece, so
carefully move it farther down in the body of the unit, to
give some room to access the heating assembly housing.
4. Release the top panel of the heating assembly hous-
ing by removing 4 screws on the side brackets. Pull
the top panel of the heating assembly housing out from
between the brackets.
5. Locate the high temperature cutout and remove the
mounting screw.
6. Disconnect the wiring connections noting their original
locations.
!
NOTE: Using a at head screwdriver gently pry be-
tween the end of the connectors and the cutout to release
13
the wires.
7. Cut and remove plastic cable tie that hold the wires in
place on the top of the panel.
8. Properly orient the new high temperature cutout and
connect all of the wiring connections.
9. Reassemble in the reverse order as above.
BLOWER/FAN REPLACEMENT
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for lights and heating elements to cool
off to avoid accidental burning of skin.
Tools required: Phillips head screwdriver.
Needle nosed pliers.
CAUTION: Follow “Preparation for Service” instructions
before proceeding.
1. Remove the 5 screws that secure the angled switch
housing cover located just below the Remote Switchboard on the top right. Remove cover and set aside.
2. Loosen the front panel that spans across the top front
facia. To do so, locate the 4 screws: 2 on the left and
2 right on the angled part behind the facia. This piece
can be removed by turning it 90 degrees and allowing
the glass mounting screw slide through the slot in the
backside of the panel.
3. Remove the heating assembly cover in the top center
by removing the 6 screws on the side brackets: 3 on
the left and 3 on the right (at the front). Wires from the
switch housing are connected through this piece, so
carefully move it farther down in the body of the unit, to
give some room to access the heating assembly housing.
4. Release the top panel of the heating assembly hous-
ing by removing 4 screws on the side brackets. Pull
the top panel of the heating assembly housing out from
between the brackets.
5. From the top panel of the heating assembly housing,
locate and remove the 6 screws that hold the blower/
fan assembly to the housing panel. Separate the
blower assembly from the housing panel.
CAUTION: When removing the blower assembly mounting screws support the assembly to prevent any damage to
the unit.
6. Disconnect the wiring connections noting their original
locations.
POWER CORD REPLACEMENT
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for lights and heating elements to cool
off to avoid accidental burning of skin.
Tools required: Phillips head screwdriver.
Needle nosed pliers.
CAUTION: Follow “Preparation for Service” instructions
before proceeding.
CAUTION: Follow “Instructions from Removing from
Wall” before proceeding.
1. Locate the power cord and remove the 3 screws that
attach the metal bracket to the unit - one on the back of
the unit and two on the bottom. (Figure 4)
2. From the front, remove the 2 Philips screws that fasten
the front panel tabs, tilt the panel forward and lift off.
(Figure 10)
3. Remove the 4 screws that fasten the acrylic media tray
and the 2 screws that attach the media tray to the unit.
The media tray cannot be removed but will now allow
the ability to remove the electrical box.
4. Remove the Phillips screw to release the electrical box
cover in the bottom, right corner of the replace (Figure
5).
5. Carefully slide the electrical box to the right to release
the securing tabs, as wires are fed through the strain
reliefs on the cover and are connected within.
6. Unscrew the two wire connectors inside the electrical
box and separate the wires (Figure 6).
7. Pull the junction box and power cord out the front of the
replace.
8. With a pair of needle nose pliers, open the strain relief
bushing that holds the power cord in place on the junction box and remove the cord.
9. Feed the new power cord through the junction box and
squeeze the new strain relief in place on the cord and
junction box. Re-connect wires. –(Wide blade on the
plug is the neutral side of the power cord).
10. Reassemble in the reverse order as above.
!
NOTE: Using a at head screwdriver gently pry be-
tween the end of the connectors and the blower/fan to
release the wires.
7. Properly orient the new blower/fan assembly and connect all of the wiring connections.
8. Reassemble in the reverse order as above.
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TROUBLESHOOTING GUIDE
PROBLEM CAUSE SOLUTION
General
Circuit breaker trips or fuse
blows when unit is turned on
Lights dim in room while the
unit is on
Power cord gets warm Normal Operation The power cord may get slightly warm to
Appearance
Fireplace does not turn on
with the manual controls
Fireplace does not turn on
with the Remote Control
Flame Frozen Loose wiring Check wiring connections
Flame is not visible Loose wiring Check wiring connections
Flame Shudder Defective Flicker Motor Replace Flicker Motor 2000500100RP
Media bed does not light up
consistently
Media bed does not light up Loose wiring Check wiring connections
Media bed lighting comes
on by itself
Short in unit wiring. Trace wiring in unit.
Improper circuit current rating Additional appliances may exceed the
current rating of the circuit breaker or fuse.
Plug unit into another outlet or install unit on
a dedicated 15 amp circuit.
Unit is drawing close to circuit
current rating
Defective power cord Replace power cord if cord gets hot to the
Improper operation Refer to Operation Section
No incoming voltage from the
electrical wall socket
Loose wiring Check wiring connections
Defective switchboard Replace the switchboard assembly 3001480100RP
Improper operation Refer to Operation Section
The batteries in the remote control are dead.
Defective remote control Replace the remote control 6700520200RP
Defective display/control board
assembly
Defective Flicker Motor Replace Flicker Motor 2000500100RP
Defective display/control board
assembly
Flame LED light assembly is not
working
Defective display/control board
assembly
Build up of static electricity in unit Unplug the unit for 1 minute then plug the
Media LED light assembly is not
working
Defective display/control board Replace the display/control board 3001470100RP
Defective display/control board Replace the display/control board
Move the unit to another outlet or install unit
on a dedicated 15 amp circuit
the touch when the heater is on
touch.
Check Fuse/Breaker Panel
Install new battery into the remote control.
Replace the display/control assembly
Replace the display/control assembly
Replace ame LED light assembly
Replace the display/control assembly
unit back in.
Replace media LED light assembly
PART NUMBER
4100040900RP
3001470100RP
3001470100RP
3000830200RP
3001470100RP
3001330500RP
3001470100RP
15
PROBLEM CAUSE SOLUTION
Heater
Heater is not turning on, but
ame effect is still functioning
Heater is turning off after a
couple of minutes of operation
Heater emits an odor Normal Operation Normal operation is when the heater emits
Heater fan turns On but
heater lacks heat
Heating element is glowing
red
Heater fan runs continuously
Noise
Excessive noise with the
heater on
Grinding or excessive noise
with the heater off
Improper operation Refer to Operation Section
Loose wiring Trace wiring in unit
Defective display/control board Replace the display/control board 3001470100RP
Defective Heating Element Replace Heating Element 2200510500RP
Improper operation Refer to Operation Section
Build up of dirt/dust in Heater
Assembly
Defective Heating Element Replace Heating Element 2200510500RP
Defective Heating Element Replace Heating Element 2200510500RP
Improper operation Refer to Operation Section
Loose wiring Trace wiring in unit
Defective Heating Element Replace Heating Element 2200510500RP
Normal Operation Small glowing sections of the element are
Defective Heating Element If larger glowing sections are causing the
Loose wiring Trace wiring in unit
Defective Remote Switchboard Replace Remote Switchboard 3001480100RP
Defective Blower/Fan Replace Blower/Fan 5300260100RP
Dirty Heater Assembly Ensure that exterior intake louvers and
Defective Blower/Fan Replace Blower/Fan 5300260100RP
Flicker rod hitting or rubbing
against internal components
Defective Flicker Motor Replace Flicker Motor 2000500100RP
Ensure that exterior intake louvers and
rebox cavity are free of dirt/dust.
an odor for a brief period after the heater is
initially turned on. The heater is burning off
any dust accumulated during manufacturing
or operation.
considered normal.
heater to trip the thermal cutout, unplug
unit, discontinue use and replace the heating element
rebox cavity are free of dirt/dust.
Ensure rod is straight and mounted properly
in the bracket, spinning freely away from
other components. Replace if necessary.
PART NUMBER
5300260100RP
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