Dimplex BLF50 Troubleshooting Guide

TROUBLESHOOTING GUIDE - BLF50

PROBLEM CAUSE SOLUTION

General

Circuit breaker trips or fuse blows when unit is turned on

Unit turns on or off by itself Remote Control has a similar frequen-

Lights dim in room while the unit is on

Power cord gets warm Normal Operation The power cord may get slightly warm to the

Appearance

Fireplace does not turn on Manually

Fireplace does not turn on using the Remote Control

Flame Frozen Loose wiring. Check wiring connections

Flame not bright or ame not

visible

Flame Shutter Defective Flicker motor Replace Flicker motor

Short in unit wiring. Trace wiring in unit.

Improper circuit current rating Additional appliances may exceed the current

rating of the circuit breaker or fuse. Plug unit into another outlet or install unit on a dedicated 15 amp circuit.

Replace Remote Control. Initialize to Remote

cy to other remotes in the area.

Radio frequency disturbance from outside sources.

Defective Remote Control Receiver Replace Remote Control Receiver. Initialize

Unit is drawing close to circuit current rating

Defective power cord Replace power cord if cord gets too hot to touch.

Improper operation Refer to Operation Section

No incoming power from the electrical wall socket

Loose wiring Check wiring connections

Defective On/Off Switch Replace On/Off Switch

Defective Remote Switchboard Replace Remote Switchboard

Improper operation Refer to Operation Section

Remote Control not initialized to replace

Remote Control not working Install new battery into the Remote Control. Ini-

Defective Flicker Motor Replace Flicker Motor

Defective LED Driver Board Replace LED Driver Board

Loose wiring Check wiring connections

Defective LED Light Strip Replace LED Light Strip

Control Receiver.

Replace Remote Control and Remote Control Receiver where necessary. Initialize Remote Control and Receiver.

Remote Control and Receiver.

Move the unit to another outlet or install unit on a dedicated 15 amp circuit

touch when the heater is on

Check fuse/breaker panel

Initialize the Remote Control

tialize Remote Control where necessary

Replace Remote Control Receiver or Remote Control where necessary. Initialize Remover Control and Remote Control Receiver

PROBLEM CAUSE SOLUTION

Heater

Heater is not turning off Improper operation Refer to Operation Section

Defective Remote Switchboard Replace Remote Switchboard

Defective Remote Control Receiver Replace Remote Control Receiver

Heater is not turning on Improper operation Refer to Operation Section

Loose wiring Trace wiring in unit.

Defective Remote Switchboard Replace Remote Switchboard

Defective Heating Element Replace Heating Element

Heater is turning off after a couple of minutes of operation

Heater emits an odor Normal Operation Normal operation is when the heater emits an

Heater fan turns on but heater lacks heat

Heating element is glowing red Normal Operation Small glowing sections of the element are con-

Heater fan runs continuously Loose wiring Trace wiring in unit

Noise

Excessive noise with the heater onDirty Blower/Fan Ensure that exterior intake louvers and rebox

Grinding or excessive noise with the heater off

Build up of dirt/dust in Blower/Fan Ensure that exterior intake louvers and rebox

cavity are free of dirt/dust.

Defective Blower/Fan Replace Blower/Fan

odor for a brief period after the heater is initially turned on. The heater is burning off any dust accumulated during manufacturing or operation.

Defective Heating Element Replace Heating Element

Improper operation Refer to Operation Section

Loose wiring Trace wiring in unit

Defective Heating Element Replace Heating Element

sidered normal.

Defective Blower/Fan If larger glowing sections are causing the heater

to trip the thermal cutout, unplug unit, discontinue use and replace Blower/Fan.

Defective Remote Switchboard Replace Remote Switchboard

Defective Blower/Fan Replace Blower/Fan

cavity are free of dirt/dust.

Defective Blower/Fan Replace Blower/Fan

Flicker rod hitting or rubbing against internal components

Defective Flicker motor Replace Flicker motor

Ensure rod is straight and mounted properly in the bracket, spinning freely away from other components. Replace if necessary.

NOTE: For any additional operational, servicing, replacement instructions or replacement

parts please see the associated Service Manual.

1367 Industrial Road Cambridge ON Canada N1R 7G8 1-888-346-7539 www.dimplex.com