Service Manual
Model
BLF34
UL Part Number
6909150100
IMPORTANT SAFETY INFORMATION: Always read this manual rst before attempting to service this replace. For your
safety, always comply with all warnings and safety instructions contained in this manual to prevent personal injury or property damage.
Dimplex North America Limited
1367 Industrial Road Cambridge ON Canada N3H 4W3
1-888-346-7539 www.dimplex.com
In keeping with our policy of continuous product development, we reserve the right to make changes without notice.
© 2016 Dimplex North America Limited
REV PCN DATE
00 - 24-Jan-14
01 14635 23-AUG-14
7400730000R01
TABLE OF CONTENTS
OPERATION .........................................................3
MAINTENANCE ......................................................4
EXPLODED PARTS DIAGRAM ..........................................5
WIRING DIAGRAM ....................................................6
MOD 0-A .................................................................. 6
MOD B .................................................................... 6
PREPARATION FOR SERVICE ..........................................7
INSTRUCTIONS FOR REMOVING FROM WALL ............................7
Surface Mount ............................................................... 7
Recessed Mount - Partial In-wall ................................................ 8
Flush Mount – Complete In-wall ................................................. 8
ON/OFF SWITCH REPLACEMENT .......................................9
REMOTE SWITCHBOARD REPLACEMENT ...............................10
REMOTE CONTROL RECEIVER REPLACEMENT ..........................10
LED DRIVER BOARD REPLACEMENT ...................................10
FLICKER MOTOR/ FLICKER ROD REPLACEMENT .........................11
TERMINAL BLOCK REPLACEMENT .....................................12
LED LIGHT STRIPS REPLACEMENT ....................................12
HIGH TEMPERATURE CUTOUT REPLACEMENT ..........................13
ELEMENT REPLACEMENT ............................................14
BLOWER/FAN REPLACEMENT .........................................14
TROUBLESHOOTING GUIDE ..........................................16
Always use a qualied technician or service agency to repair this replace.
!
NOTE: Procedures and techniques that are considered important enough to emphasize.
CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the equipment.
WARNING: Procedures and techniques which, if not carefully followed, will expose the user to the risk of re, serious
injury, or death.
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OPERATION
Figure 1
C B A
WARNING: This electric rebox must be properly in-
stalled before it is used.
The manual controls for the electric replace are located on
the right side of the unit and inside the air intake slot (Figure
1).
A. On/Off Switch
The On/Off Switch supplies power to all replace functions.
When the switch is in the “ I ” position, the unit is on. When
in the “ O ” position, the replace is off.
B. 3-Position Switch
The 3-position Switch changes the mode the replace operates in and has three positions: “ MANUAL ”; “ OFF ”; and “
REMOTE ”.
In “ MANUAL ” mode, the replace’s three levels of operation are controlled by the manual control buttons.
In “ OFF ” mode, power to all functions is cut off.
When in “ REMOTE ” mode, the replace’s three levels of
operation are controlled by the ON and OFF buttons on the
remote control.
!
NOTE: After the unit is switched from ame and high
heat to another function there is a 30 second fan delay,
where the fan will continue running before turning off.
C. Manual Control Buttons
The Manual Control Buttons operate the replace levels.
The level is increased every time the “I” button is pressed
the unit will cycle the levels through sequentially (from off):
ames only; to ames and low heat; to ames and high
heat.
The replace can be turned off at any point by pressing the
“ O ” button.
!
NOTE: The heater may emit a slight, harmless odour
when rst used. This odour is a normal condition caused
by initial heating of internal heater parts and will not occur
again.
Resetting the Temperature Cutoff Switch
Should the heater overheat, an automatic cut out will turn
the replace off and it will not come back on without being
reset. It can be reset by switching the On/Off Switch to Off
and waiting ve minutes before switching the unit back on.
CAUTION: If you need to continuously reset the heater,
disconnect power and call Dimplex customer service at
1-888-DIMPLEX (1-888-346-7539).
Remote Control
The replace is supplied with a radio frequency remote
control. This remote control has a range of approximately
50 ft. (15.25 m), it does not have to be pointed at the replace and can pass through most obstacles (including
walls). It is supplied with one of hundreds of independent
frequencies to prevent interference with other units.
!
NOTE: Before attempting any operation with the remote, pull the plastic insulator strip out from between
the remote casing and battery cover (Figure 2).
Remote Control Initialization/Reprogramming
If the remote control or remote control receiver has been
replaced, follow these steps to initialize the remote control
and receiver:
1. Ensure that power is supplied through the main service
panel.
2. Turn On/Off Switch to ON (Figure 1A).
3. Move the 3-position switch to the “ REMOTE ” position
(Figure 1B).
4. Press and hold the Manual Control Button marked “ I ” for
ve seconds. After ve seconds, there is a 10 second
window to press any button on the remote control.
5. Press any button on the remote control within that 10
seconds. This will synchronize the remote control and
receiver.
Remote Control Usage
The remote control operates the replace levels sequential-
ly (from off): ames only; to ames and low heat; to ames
and high heat.
The level is increased every time the ON button is pressed
on the remote control and the replace can be turned off at
any point by pressing the OFF button.
Battery Replacement
To replace the battery:
1. Slide battery cover open on the remote control (Figure
2).
Figure 2
On
Button
Off Button
Plastic
Strip
Battery
Cover
2. Install one (1) 12-Volt
(A23) battery in the
battery holder.
3. Close the battery
cover.
Battery must be
recycled or dis-
posed of properly. Check with your
Local Authority or Retailer for recycling advice in your area.
3
MAINTENANCE
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of re, electric shock or damage to persons.
!
NOTE: The replace should not be operated with an ac-
cumulation of dust or dirt on or in the unit, as this can cause
a build up of heat and eventual damage. For this reason
the heater must be inspected regularly, depending upon
conditions and at least at yearly intervals.
Partially Reective Glass Cleaning
The partially reective glass is cleaned in the factory during the assembly operation. During shipment, installation,
handling, etc., the partially reective glass may collect dust
particles; these can be removed by dusting lightly with a
clean dry cloth.
To remove ngerprints or other marks, the partially reective glass can be cleaned with a damp cloth. The partially
reective glass should be completely dried with a lint free
cloth to prevent water spots. To prevent scratching, do not
use abrasive cleaners.
Fireplace Surface Cleaning
Use only a damp cloth to clean painted surfaces of the
replace. Do not use abrasive cleaners.
Servicing
Except for installation and cleaning described in this manual, an authorized service representative should perform any
other servicing.
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EXPLODED PARTS DIAGRAM
1
8
3
14
10
12
13
11
7
2
4
6
9
5
Replacement Parts List
1. Element. . . . . . . . . . . . . . . . . . . . . . . . 2200510300RP
2. Partially Reective Glass .......... 5902700100RP
3. Blower . . . . . . . . . . . . . . . . . . . . . . . . . 5300170300RP
4. Front Glass . . . . . . . . . . . . . . . . . . . . . 6909140100RP
5. Power Cord . . . . . . . . . . . . . . . . . . . . . 8400320100RP
6. Flicker Motor MOD 0-A . . . . . . . . . . . . 2000210200RP
MOD B ............. 2000500100RP
7. Flicker Assembly ................5902720100RP
8. Cutout . . . . . . . . . . . . . . . . . . . . . . . . . 2300201500RP
9. LED Light Panel ................. 3000830200RP
10. Remote Receiver ................ 3000821000RP
11. Switch Board . . . . . . . . . . . . . . . . . . . . 3000821100RP
12. LED Driver Board ................ 3000810200RP
13. On/Off Switch ................... 2800070700RP
14. Remote Control .................. 3000370900RP
15. Glass Media .................... 1400070100RP
16. Mounting Kit .................... 9600770100RP
Accessories
17. Wall Switch Remote Control . . . . . . . . . . . WRCPF-KIT
OEM Accessory
River Rocks ..............................DFS1314
5
WIRING DIAGRAM
MOD 0-A
MOD B
RL3
RL2
RL1
N N
N
M
M
LED LIGHTS
LED CONTROL
BOARD
N
L1
120V~
60Hz
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PREPARATION FOR SERVICE
!
NOTE: All components are replaceable from the front of
the replace while the unit is mounted on the wall, with the
exception of replacement of the power cord.
!
NOTE: If the power cord needs replacing or if the unit
needs to be removed from the wall for any other reason
please begin service by following the “PREPARATION FOR
SERVICE” instructions, then move on to the section “INSTRUCTIONS FOR REMOVING FROM WALL”.
Tools Required: Philips head screwdriver
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for lights and heating elements to cool
off to avoid accidental burning of skin.
1. Disconnect power source.
• Unplug the replace from the outlet.
• If unit has been hardwired for power or outlet is not
accessible from the front, turn the breaker off at the
electrical panel.
2. Remove the front glass assembly by removing the 2
screws (1 on the left and 1 on the right side). These
screws secure the front glass panel to the inside of the
replace. (Figure 4)
3. Lift the front glass assembly off of the 4 mounts located
between the outer and inner casing of the replace: 2
on the left and 2 on the right. (Figure 3) Carefully place
the glass assembly aside in a safe location.
4. Proceed to the instructions within this manual relating
to the repair being performed - see Table of Contents
for page number.
INSTRUCTIONS FOR REMOVING FROM WALL
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for lights and heating elements to cool
off to avoid accidental burning of skin.
!
NOTE: Only required for replacement of the power cord
or removal from service.
CAUTION: Follow “Preparation for Service” instructions
before proceeding.
Mounting - The replace may be mounted in one of 3 methods:
• Surface Mount
• Recess Mount - Partial In-Wall
• Flush Mount (completely in the wall)
Identify the type of mounting and follow the appropriate
instructions in the following pages.
CAUTION: To prevent injury or damage, turn off the
breaker in your electrical panel prior to attempting to re-
Figure 3
Front tray
Front glass
assembly
Figure 4
move this unit off the wall.
!
NOTE: If replace is hard wired directly to the electrical
panel, and there is not enough slack in the wires within the
wall to reach your work area, remove the electrical junction box cover located on the bottom right by removing the
1 screw on the front of the cover. Lift the cover off and set
aside. Disconnect the 3 wire connectors connected to the
power source, taking note of their original conguration.
Mounts (4)
Hooks (4)
Tab
Surface Mount
(Figure 6)
Tools Required: Philips head screwdriver
CAUTION: Follow “Preparation for Service” instructions
before proceeding.
1. Remove the decorative glass ember-bed pieces from
the media tray, which lies along the bottom of the interi-
or Partially Reective Glass. A medium sized container
such as a bucket or a box will be needed to keep the
glass ember-bed pieces together.
2. On the bottom of the unit remove the securing screw
from the L-bracket. (Figure 5)
3. Lift the unit up and off of the wall.
4. Carefully lay the unit down on a solid at surface with
the front of the unit facing up.
!
NOTE: If the surface you are using as a work area on is
a nished surface that is prone to scratches (i.e. hardwood
ooring), it is recommended that a protective barrier be
used underneath, (i.e. cloth, cardboard, thick plastic).
7
Figure 5
7.0 in.
(179 mm)
32.4 in.
(823 mm)
30.0 in.
(761 mm)
34.1 in.
(867 mm)
6.8 in.
(172 mm)
3.8 in.
(95 mm)
19.4 in.
(494 mm)
5. Proceed to the instructions within this manual relating
to the repair being performed - see Table of Contents
for page number.
6. Once repair is complete, reassemble in the reverse
order as above.
Recessed Mount - Partial In-wall
(Figure 7)
Tools Required: Philips head screwdriver
CAUTION: Follow “Preparation for Service” instructions
before proceeding.
1. Remove the decorative glass ember-bed pieces from
the media tray, which lies along the bottom of the interior Partially Reective Glass. A medium sized container such as a bucket or a box will be needed to keep
the glass ember-bed pieces together.
2. Locate and remove the 4 mounting screws located
approximately 3 inches deep in the space between the
outer and inner casing on the left and right hand side.
There are 2 screws per side, upper and lower going
into a stud. (Figure 7)
CAUTION: The replace should be supported while
removing the screws to prevent the unit from falling.
3. Remove the replace out of the opening by slightly lifting and pulling forward.
4. Carefully lay the unit down on a solid at surface with
the front of the unit facing up.
!
NOTE: If the surface you are using as a work area is a
nished surface that is prone to scratches (i.e. hardwood
ooring), it is recommended that a protective barrier be
used underneath, (i.e. cloth, cardboard, thick plastic).
5. Proceed to the instructions within this manual relating
to the repair being performed - see Table of Contents
for page number.
6. Once repair is complete, reassemble in the reverse
order as above.
16.0 in.
18.0 in.
(406 mm)
(457 mm)
Flush Mount – Complete In-wall
(Figure 8)
Tools Required: Philips head screwdriver
CAUTION: Follow “Preparation for Service” instructions
before proceeding.
1. Remove the decorative glass ember-bed pieces from
the media tray, which lies along the bottom of the interi-
or Partially Reective Glass. A medium sized container
such as a bucket or a box will be needed to keep the
glass ember-bed pieces together.
2. Locate and remove the 4 mounting screws inside the
unit located on left and right side towards the front.
There are 2 screws per side, going from the side panels out into the side of the wall stud that frames the
replace. (Figure 8)
CAUTION: The unit should be supported while remov-
Figure 6
Wall Mounting
Bracket
Bottom Support
Bracket
8 www.dimplex.com
ing the screws to prevent the unit from falling.
3. Remove the replace out of the opening by slightly lifting and pulling forward.
4. Carefully lay the unit down on a solid at surface with
the front of the unit facing up.
!
NOTE: If the surface you are using as a work area is a
nished surface that is prone to scratches (i.e. hardwood
ooring), it is recommended that a protective barrier be
used underneath, (i.e. cloth, cardboard, thick plastic).
Figure 7
Mounting
holes
5. Proceed to the instructions within this manual relating
to the repair being performed - see Table of Contents
for page number.
6. Once repair is complete, reassemble in the reverse
order as above.
ON/OFF SWITCH REPLACEMENT
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for lights and heating elements to cool
off to avoid accidental burning of skin.
Tools required: Phillips head screwdriver.
Needle nosed pliers.
CAUTION: Follow “Preparation for Service” instructions
before proceeding.
1. Remove the 2 screws, that secure the controls assem-
bly (Figure 9), located at the top of the mirror on the
right side of the unit.
2. Slide the controls assembly out toward the front of the
unit.
CAUTION: Ensure that the assembly is removed carefully, ensuring that no wires are caught or over strained.
Figure 8
Wall Surface
Mounting Hole
Figure 9
Controls Assembly
Mounting hole
Retaining Screws
Figure 10
LED
Driver Board
Remote
Receiver
On/Off
Switch
Switch
Board
9
3. Using needle nose pliers, pinch the tabs on either side
of the switch to release and push the switch up and out
of the opening.
!
NOTE: Note the orientation of the switch prior to remov-
ing.
4. Locate the On/Off Switch (Figure 10).
5. Disconnect the wiring connections noting their original
locations.
!
NOTE: Using a at head screwdriver gently pry between
the end of the connectors and the switch to release the
wires.
6. Reconnect wires onto the prongs on the switch in their
original conguration.
7. Insert the new switch by pushing switch back through
the hole past the side tabs on the switch, securing it in
the opening.
8. Reassemble in the reverse order as above.
REMOTE SWITCHBOARD REPLACEMENT
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for lights and heating elements to cool
off to avoid accidental burning of skin.
Tools required: Phillips head screwdriver.
Needle nosed pliers
Wire snips
CAUTION: Follow “Preparation for Service” instructions
before proceeding.
1. Remove the 2 screws, that secure the controls assem-
bly (Figure 9), located at the top of the mirror on the
right side of the unit.
2. Slide the controls assembly out toward the front of the
unit.
CAUTION: Ensure that the assembly is removed carefully, ensuring that no wires are caught or over strained.
3. Locate the switchboard (Figure 10).
4. Disconnect the wiring harness from the switchboard.
5. To remove the switchboard off of the plastic mounting
tabs, pinch the plastic mounting tabs with needle nose
pliers. Pull the old board off.
!
NOTE: If the location of the unit does not allow for the
tabs to be easily manipulated, the top portion of the mounting tabs can be cut off (replacement ones are provided with
the replacement switchboard).
6. Line up the holes on the switchboard and gently press
the new board onto the mounts. Make sure the board
is secure.
7. Reconnect the wire harness onto the back of the
switchboard in its original conguration. .
8. Reassemble in the reverse order as above.
REMOTE CONTROL RECEIVER REPLACEMENT
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for lights and heating elements to cool
off to avoid accidental burning of skin.
Tools required: Phillips head screwdriver.
Needle nosed pliers.
Wire snips
CAUTION: Follow “Preparation for Service” instructions
before proceeding.
1. Remove the 2 screws, that secure the controls assem-
bly (Figure 9), located at the top of the mirror on the
right side of the unit.
2. Slide the controls assembly out toward the front of the
unit.
CAUTION: Ensure that the assembly is removed carefully, ensuring that no wires are caught or over strained.
3. Locate the remote control receiver (Figure 10).
4. Transfer the wiring connections from the existing re-
ceiver to the new receiver.
!
NOTE: Using a at head screwdriver gently pry between
the end of the connectors and the board to release the
wires.
5. Remove the remote control receiver off the plastic
mounts by pinching the plastic mounting tabs with
needle nose pliers. Pull the old board off.
6. Line up the holes on the receiver and gently press the
new board onto the mounts. Make sure the board is
secure.
7. Reassemble in the reverse order as above.
CAUTION: When re-installing, be sure the wires are
guided and tucked into the proper openings along the right
side so they are not pinched and allows enough space to
reinstall the panel.
LED DRIVER BOARD REPLACEMENT
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for lights and heating elements to cool
off to avoid accidental burning of skin.
Tools required: Phillips head screwdriver
Needle nosed pliers
Wire snips
CAUTION: Follow “Preparation for Service” instructions
before proceeding.
1. Remove the 2 screws, that secure the controls assem-
bly (Figure 9), located at the top of the mirror on the
right side of the unit.
2. Slide the controls assembly out toward the front of the
10 www.dimplex.com
unit.
CAUTION: Ensure that the assembly is removed care-
fully, ensuring that no wires are caught or over strained.
3. Locate the defective LED driver board (Figure 10).
4. Transfer the wiring connections from the existing driver
board to the new driver board.
!
NOTE: Using a at head screwdriver gently pry between
the end of the connectors and the board to release the
wires.
5. Remove the LED driver board off the plastic mounts
by pinching the plastic mounting tabs with needle nose
pliers. Pull the old board off.
6. Line up the holes on the driver board and gently press
the new board onto the mounts. Make sure the board
is secure.
7. Reassemble in the reverse order as above.
CAUTION: When re-installing, be sure the wires are
guided and tucked into the proper openings along the right
side so they are not pinched and allows enough space to
reinstall the panel.
FLICKER MOTOR/ FLICKER ROD REPLACEMENT
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for lights and heating elements to cool
off to avoid accidental burning of skin.
Tools required: Phillips head screwdriver.
CAUTION: Follow “Preparation for Service” instructions
before proceeding.
1. In the bottom right hand of the unit, remove the access
covers. (Figure 11)
2. If the icker rod needs to be changed it can be re-
moved by holding the gasket and sliding it to the left.
This will disengage it from the motor. It will then be
possible to remove it out of the opening.
3. To replace the icker motor, remove the second access
cover (Figure 11).
4. Remove the 2 retaining screws (Figure 12) on the
bracket that the icker motor is mounted to remove the
assembly.
5. Carefully remove the entire assembly.
!
NOTE: It may be easier to remove the icker rod (see
step 2) to allow the whole assembly to be removed.
6. a) If the new and old icker motors have 3 wires: dis-
connect the wiring connections from the terminal block
noting their original locations and install the new motor
similarly. (Figure 13a)
b) If the old icker motor has 3 wires and the new ick-
er motor has 2 wires: disconnect the wiring connections
and the capacitor, black wire across from the black wire
and white wire across from other wire. (Figure 13b)
c) If the old and new icker motors both have two
wires, cut the wires approximately 1 in (25.4 mm) from
the hole that the wires pass to the top of the unit, strip
off 1/2 in (12.7 mm) the end of each wire and insert
the end of the wire from the icker motor and the wire
from the unit (ensure the colours correspond), into the
provided connectors and with pliers squeeze to make
the connection. (Figure 13c)
7. Remove the 2 screws holding the icker motor to the
mounting bracket. Gently pull the motor away from the
icker rod.
8. Properly orient the new icker motor onto the bracket
and re-attach with the 2 mounting screws.
9. Reassemble in the reverse order as above.
CAUTION: When removing and replacing the icker
motor try to keep any slight bending of the icker rod
minimal so as to not damage it. If icker rod is damaged, it
should be replaced to ensure proper operation.
CAUTION: When re-installing, be sure the wires are
guided and tucked into the proper openings along the right
side so they are not pinched and allows enough space to
reinstall the panels.
Figure 11
Access Covers
Figure 12
Retaining
Screws
Flicker
Assembly
Flicker
Motor
Terminal
Block
11
Figure 13
A
B
C
TERMINAL BLOCK REPLACEMENT
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for lights and heating elements to cool
off to avoid accidental burning of skin.
Tools required: Phillips head screwdriver.
CAUTION: Follow “Preparation for Service” instructions
before proceeding.
1. In the bottom right hand of the unit, remove both of the
access cover. (Figure 11)
2. Remove the 2 retaining screws (Figure 12) on the
bracket that the icker motor is mounted to remove the
assembly.
3. Carefully remove the entire assembly.
!
NOTE: It may be easier to remove the icker rod (see
step 2 of Flicker Motor Replacement) to allow the whole
assembly to be removed.
4. Remove the wires from the terminal block by loosen-
ing the small Philips screws holding each wire in place
then gently pulling the wires out of the terminal block noting their original locations.
5. Remove the 2 screws holding the terminal block to the
mounting bracket. Gently pull the terminal block away
from the bracket.
6. Properly orient the new terminal block onto the bracket
and re-attach with the 2 mounting screws.
7. Reassemble in the reverse order as above.
CAUTION: When removing and replacing the icker
motor try to keep any slight bending of the icker rod
minimal so as to not damage it. If icker rod is damaged, it
should be replaced to ensure proper operation.
CAUTION: When re-installing, be sure the wires are
guided and tucked into the proper openings along the right
side so they are not pinched and allows enough space to
reinstall the panels.
LED LIGHT STRIPS REPLACEMENT
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for lights and heating elements to cool
off to avoid accidental burning of skin.
Tools required: Phillips head screwdriver
Wire Snips
CAUTION: Follow “Preparation for Service” instructions
before proceeding.
1. Remove the decorative glass ember-bed pieces from
the media tray, which lies along the bottom of the interi-
or Partially Reective Glass. A medium sized container
such as a bucket or a box will be needed to keep the
glass ember-bed pieces together.
!
NOTE: Try to ensure the pieces do not get pushed or
wedged underneath the Partially Reective Glass. They
may obstruct the ease of removing the Partially Reective
Glass from the replace.
2. Remove the Partially Reective Glass retaining brack-
ets by removing the 2 screws on each brackets; (2
brackets in total), located on the left and right side of
the Partially Reective Glass. (Figure 15)
3. Remove the 2 screws, that secure the controls assem-
bly (Figure 9), located at the top of the mirror on the
right side of the unit.
4. Slide the controls assembly out toward the front of the
unit.
Figure 14
Retaining Brackets
12 www.dimplex.com
CAUTION: Ensure that the assembly is removed care-
fully, ensuring that no wires are caught or over strained.
5. Remove the Partially Reective Glass. Carefully place
the glass assembly aside in a safe location.
6. Remove the plastic media tray by removing the 6
screws: 3 on the left and 3 on the right of the tray.
7. Remove the icker rod. This can be done by sliding it
to the left which will disengage it from the icker motor.
8. Locate the LED strip that needs to be replaced.
9. Cut the wires on either side of the housing bracket that
attache to the board.
10. Remove the 2 screws that attach the LED strip to the
housing bracket.
11. Replace the LED strip with the new one, by feeding the
wires through the housing bracket openings and screwing the new board to the bracket.
12. Strip approximately 1/2” of the plastic off of the end of
the wires that were previously cut.
13. Using the provided wire connectors, attach the LED
strip wires and the cut unit wires together.
14. Reassemble in the reverse order as above.
CAUTION: When removing and replacing the icker
motor try to keep any slight bending of the icker rod
minimal so as to not damage it. If icker rod is damaged, it
should be replaced to ensure proper operation.
HIGH TEMPERATURE CUTOUT REPLACEMENT
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for lights and heating elements to cool
off to avoid accidental burning of skin.
Tools required: Phillips head screwdriver
Needle nosed pliers
CAUTION: Follow “Preparation for Service” instructions
Figure 15
Cover
Panel
Heating
Elements
before proceeding.
1. Remove the decorative glass ember-bed pieces from
the media tray, which lies along the bottom of the interi-
or Partially Reective Glass. A medium sized container
such as a bucket or a box will be needed to keep the
glass ember-bed pieces together.
!
NOTE: Try to ensure the pieces do not get pushed or
wedged underneath the Partially Reective Glass. They
may obstruct the ease of removing the Partially Reective
Glass from the replace.
2. Remove the Partially Reective Glass retaining brackets by removing the 2 screws on each brackets; (2
brackets in total), located on the left and right side of
the Partially Reective Glass. (Figure 15)
3. Remove the 2 screws, that secure the controls assem-
bly (Figure 9), located at the top of the mirror on the
right side of the unit.
4. Slide the controls assembly out toward the front of the
unit.
CAUTION: Ensure that the assembly is removed care-
fully, ensuring that no wires are caught or over strained.
5. Remove the Partially Reective Glass. Carefully place
the glass assembly aside in a safe location.
6. Remove the heating cover by removing the 4 screws: 2
on the left and 2 on the right of the tray. (Figure 15)
7. Locate the high temperature cutout and remove the
mounting screw.
8. Remove the 2 screws, that secure the controls assem-
bly (Figure 9), located at the top of the mirror on the
right side of the unit.
9. Slide the controls assembly out toward the front of the
unit.
CAUTION: Ensure that the assembly is removed care-
fully, ensuring that no wires are caught or over strained.
10. Disconnect the wiring connections noting their original
locations.
!
NOTE: Using a at head screwdriver gently pry between
the end of the connectors and the board to release the
wires.
11. Properly orient the new high temperature cutout and
connect all of the wiring connections.
12. Reassemble in the reverse order as above.
Blower
Assembly
Cutout
Heating
Cover
13
ELEMENT REPLACEMENT
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for lights and heating elements to cool
off to avoid accidental burning of skin.
Tools required: Phillips head screwdriver.
Needle nosed pliers.
CAUTION: Follow “Preparation for Service” instructions
before proceeding.
1. Remove the decorative glass ember-bed pieces from
the media tray, which lies along the bottom of the interi-
or Partially Reective Glass. A medium sized container
such as a bucket or a box will be needed to keep the
glass ember-bed pieces together.
!
NOTE: Try to ensure the pieces do not get pushed or
wedged underneath the Partially Reective Glass. They
may obstruct the ease of removing the Partially Reective
Glass from the replace.
2. Remove the Partially Reective Glass retaining brack-
ets by removing the 2 screws on each brackets; (2
brackets in total), located on the left and right side of
the Partially Reective Glass. (Figure 15)
3. Remove the 2 screws, that secure the controls assem-
bly (Figure 9), located at the top of the mirror on the
right side of the unit.
4. Slide the controls assembly out toward the front of the
unit.
CAUTION: Ensure that the assembly is removed carefully, ensuring that no wires are caught or over strained.
5. Remove the Partially Reective Glass. Carefully place
the glass assembly aside in a safe location.
6. Remove the heating cover by removing the 4 screws: 2
on the left and 2 on the right of the tray. (Figure 15)
7. From the top panel of the heating assembly housing,
remove the 4 screws that hold the element cover to the
housing panel.
8. Disconnect wires from the ends of the elements noting
their original locations.
!
NOTE: Using a at head screwdriver gently pry between
the end of the connectors and the element to release the
wires.
!
NOTE: Some of the wires may have a “piggy-back”
connector that allows a second wire to connect to the same
prong as the rst wire. Try and keep the “piggy-back” connection together when pulling the wires off the element.
9. Reassemble in the reverse order as above.
CAUTION: When re-installing covers and panels, be
sure the wires are guided and tucked into the proper openings along the right side so they are not pinched and allows
enough space to reinstall panel.
BLOWER/FAN REPLACEMENT
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for lights and heating elements to cool
off to avoid accidental burning of skin.
Tools required: Phillips head screwdriver.
Needle nosed pliers.
CAUTION: Follow “Preparation for Service” instructions
before proceeding.
1. Remove the decorative glass ember-bed pieces from
the media tray, which lies along the bottom of the interi-
or Partially Reective Glass. A medium sized container
such as a bucket or a box will be needed to keep the
glass ember-bed pieces together.
!
NOTE: Try to ensure the pieces do not get pushed or
wedged underneath the Partially Reective Glass. They
may obstruct the ease of removing the Partially Reective
Glass from the replace.
2. Remove the Partially Reective Glass retaining brack-
ets by removing the 2 screws on each brackets; (2
brackets in total), located on the left and right side of
the Partially Reective Glass. (Figure 15)
3. Remove the 2 screws, that secure the controls assem-
bly (Figure 9), located at the top of the mirror on the
right side of the unit.
4. Slide the controls assembly out toward the front of the
unit.
CAUTION: Ensure that the assembly is removed carefully, ensuring that no wires are caught or over strained.
5. Remove the Partially Reective Glass. Carefully place
the glass assembly aside in a safe location.
6. Remove the heating cover by removing the 4 screws: 2
on the left and 2 on the right of the tray. (Figure 15)
7. Remove the 2 screws, that secure the controls assem-
bly (Figure 9), located at the top of the mirror on the
right side of the unit.
8. Slide the controls assembly out toward the front of the
Figure 16
Mounting Screws
14 www.dimplex.com
unit.
CAUTION: Ensure that the assembly is removed care-
fully, ensuring that no wires are caught or over strained.
9. Remove the 2 screws, that secure the cover panel
(Figure 15), located at the top of the mirror on the left
side of the unit.
10. Remove the two screws on either side of the heater/
blower assembly and gently lower the assembly so that
the top can be viewed.
CAUTION: When removing the blower assembly
mounting screws, support the assembly to prevent any
damage to the unit.
11. Remove the 6 screws (3 sets) that secure the blower to
the assembly (Figure 16).
12. Disconnect the wiring connections noting their original
locations.
!
NOTE: Using a at head screwdriver gently pry between
the end of the connectors and the blower/fan to release the
wires.
13. Properly orient the new blower/fan assembly and con-
nect all of the wiring connections.
14. Reassemble in the reverse order as above.
15
TROUBLESHOOTING GUIDE
PROBLEM CAUSE SOLUTION
General
Circuit breaker trips or fuse
blows when unit is turned on
Unit turns on or off by itself Remote Control has a similar frequency
Lights dim in room while the unit
is on
Power cord gets warm Normal Operation The power cord may get slightly warm to the touch
Appearance
Fireplace does not turn on Manually
Fireplace does not turn on using
the Remote Control
Flame Frozen Loose wiring. Check wiring connections
Flame not bright or ame not
visible
Flame Shutter Defective Flicker motor Replace Flicker motor
Short in unit wiring. Trace wiring in unit.
Improper circuit current rating Additional appliances may exceed the current rating
of the circuit breaker or fuse. Plug unit into another
outlet or install unit on a dedicated 15 amp circuit.
Replace Remote Control. Initialize to Remote Control
to other remotes in the area.
Radio frequency disturbance from outside sources.
Defective Remote Control Receiver Replace Remote Control Receiver. Initialize Remote
Unit is drawing close to circuit current
rating
Defective power cord Replace power cord if cord gets too hot to touch.
Improper operation Refer to Operation Section
No incoming power from the electrical
wall socket
Loose wiring Check wiring connections
Defective On/Off Switch Replace On/Off Switch
Defective Remote Switchboard Replace Remote Switchboard
Improper operation Refer to Operation Section
Remote Control not initialized to replace Initialize the Remote Control
Remote Control not working Install new battery into the Remote Control. Initialize
Defective Flicker Motor Replace Flicker Motor
Defective LED Driver Board Replace LED Driver Board
Loose wiring Check wiring connections
Defective LED Light Strip Replace LED Light Strip
Defective LED Driver Board Replace LED Driver Board
Receiver.
Replace Remote Control and Remote Control Receiver where necessary. Initialize Remote Control and
Receiver.
Control and Receiver.
Move the unit to another outlet or install unit on a dedicated 15 amp circuit
when the heater is on
Check fuse/breaker panel
Remote Control where necessary
Replace Remote Control Receiver or Remote Control
where necessary. Initialize Remover Control and
Remote Control Receiver
16 www.dimplex.com
PROBLEM CAUSE SOLUTION
Heater
Heater is not turning off Improper operation Refer to Operation Section
Defective Remote Switchboard Replace Remote Switchboard
Defective Remote Control Receiver Replace Remote Control Receiver
Heater is not turning on Improper operation Refer to Operation Section
Loose wiring Trace wiring in unit.
Defective Remote Switchboard Replace Remote Switchboard
Defective Heating Element Replace Heating Element
Heater is turning off after a
couple of minutes of operation
Heater emits an odor Normal Operation Normal operation is when the heater emits an odor
Heater fan turns on but heater
lacks heat
Heating element is glowing red Normal Operation Small glowing sections of the element are considered
Heater fan runs continuously Loose wiring Trace wiring in unit
Noise
Excessive noise with the heater onDirty Blower/Fan Ensure that exterior intake louvers and rebox cavity
Grinding or excessive noise with
the heater off
Build up of dirt/dust in Blower/Fan Ensure that exterior intake louvers and rebox cavity
are free of dirt/dust.
Defective Blower/Fan Replace Blower/Fan
for a brief period after the heater is initially turned on.
The heater is burning off any dust accumulated during
manufacturing or operation.
Defective Heating Element Replace Heating Element
Improper operation Refer to Operation Section
Loose wiring Trace wiring in unit
Defective Heating Element Replace Heating Element
normal.
Defective Blower/Fan If larger glowing sections are causing the heater to trip
the thermal cutout, unplug unit, discontinue use and
replace Blower/Fan.
Defective Remote Switchboard Replace Remote Switchboard
Defective Blower/Fan Replace Blower/Fan
are free of dirt/dust.
Defective Blower/Fan Replace Blower/Fan
Flicker rod hitting or rubbing against
internal components
Defective Flicker motor Replace Flicker motor
Ensure rod is straight and mounted properly in the
bracket, spinning freely away from other components.
Replace if necessary.
17
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