Dimplex BFH24E User Manual

INSTRUCTION MANUAL

Installation and Operating

Base Unit Fan Heater

Model: BFH24E

This product is supplied and operated with a Bluetooth Remote Control handset

08/53941/0 ISSUE: 1

IMPORTANT

THESE INSTRUCTIONS SHOULD BE READ CAREFULLY AND RETAINED FOR
FUTURE REFERENCE. Note also the information presented on the appliance

CAUTION: FAILURE TO FOLLOW THESE ISTRUCTIONS MAY CAUSE INJURY
AND/OR DAMAGE AND MAY INVALIDATE YOUR GUARANTEE

DO NOT COVER OR OBSTRUCT the air inlet or outlet grille.

The heater carries the Warning symbol indicating that it must not be covered.

A ‘Do Not Cover’ warning alerts the user to the risk of re that exists if the

heater is accidentally covered.

WARNING - This heater must be earthed

The heater is tted with a length of exible cable for connection to the xed wiring

of the premises through a suitable double pole switched fused spur, with the fuse
rated correctly for the appliance, positioned adjacent to the heater. The supply
circuit to the heater must incorporate a double pole isolating switch having a

contact separation of at least 3mm in all poles.

DO NOT use this heater in the immediate surroundings of a bath, shower or
swimming pool.

DO NOT place heater immediately below a socket outlet.

This appliance can be used by children aged from 8 years and above and persons

with reduced physical, sensory or mental capabilities or lack of experience or

knowledge if they have been given supervision or instruction concerning the use
of the appliance in a safe way and understand the hazards involved. Children shall
not play with the appliance. Cleaning and user maintenance shall not be made by
children without supervision.

Children of less than 3 years should be kept away unless continuously supervised.

Children aged from 3 years and less than 8 years shall only switch on/o the

appliance provided that it has been placed or installed in its intended normal
operating position and they have been given supervision or instruction concerning
the use of the appliance in a safe way and understand the hazards involved. Children
aged from 3 years and less than 8 years shall not plug in, regulate and clean the
appliance or perform user maintenance.

DO NOT use this heater in areas where excessive dust exists.

CAUTION - Some parts of this product can become very hot and cause burns.

Particular attention has to be given where children and vulnerable people are
present.

Momentary contact with any part of the heater should not cause injury. However

aged, inrm persons or young children should not be left unsupervised in the

vicinity of the heater.

2

CAUTION - In order to avoid a hazard due to inadvertent resetting of the thermal

cut-out, this appliance must not be supplied through an external switching device,
such as a timer, or connected to a circuit that is regularly switched on and o by

the utility.

If the supply cord is damaged it must be replaced by the manufacturer or service

agent or a similarly qualied person in order to avoid a hazard.

During initial heat-up, some odour may be emitted from the heater due to the
newness of materials used in manufacture. This is normal and will disappear after
a short period of use. It is however advisable to keep the room well ventilated.

WARNING: KEEP BATTERIES OUT OF REACH OF CHILDREN

• Swallowing may lead to serious injury in as little as 2 hours or death, due to
chemical burns and potential perforation of the oesophagus.

• If you suspect your child has swallowed or inserted a battery go straight to a
hospital emergency room.

• Examine devices and make sure the battery compartment is correctly

secured, i.e. that the battery cover is tted securely. Do not use if the

compartment is not secure.

• Dispose of used batteries immediately and safely. Flat batteries can still be
dangerous.

3

Energy Related Product Directive

This product complies with Lot20 of the Energy Eciency Directive (2015/1188).

Type of heat output/ room temperature control

Electronic room temperature control plus week timer Yes

With open window detection No

With adaptive start control Yes

Technical Details

Model Identifier(s): BFH24E

Nominal heat output Pnom 2.4kW

Front Cover Chassis

Height (mm) 120 90

Width (mm) 490 360

Depth (mm) 226 210

Minimum heat
output (indicative)

Maximum continuous heat output Pmax,c 2.4kW

Pmin 0.8kW.

Auxiliary electricity Consumption

At nominal heat output elmax 0.00

At minimum heat output elmin 0.00

In standby mode elSB <0.0005

4

BFH24E

Controls

Digitally controlled, Electronic Thermostat
Timer modes:

7 Day Programmable time and temperature proles

Continuous heat/ manual modes:

Frost protection, Runback & Comfort O

Controller UI

Controller Functions

Construction Durable epoxy-polyester powder coated grille with galvanised steel body

Element

Installation Screwed location to the plinth, Adjustable foot support at the rear

Safety

Button to initiate pairing with Bluetooth remote

• Adaptive-Start

• Advance time period

• Adjustable SP range (7-30°C)

• Bluetooth for control

Modulating heat output via 3 stage stitched element with integral
thermal cut-out

Electrical reset, self-hold cut-out

IP Rating IP20

None. However all programmed timer proles will be retained during

Battery Backup

Supply

Colour / Finish

Approvals CE, BEAB

Warranty 2 years

Country of Origin British Isles

short term power losses. In order to ensure their correct operation, it is
necessary to restore the time and date settings, this happens automatically
once paired with the remote.

~230-240 V, 50Hz Class I, with earth wire

Air Outlet Grille options:

•Brown (tted as standard)

•Trac White (RAL 9016)

•Brushed Stainless Steel

Manufacturer Glen Dimplex Heating & Ventilation (GDC Group Ltd.)

5

General

This heater has been designed for tting in the space behind the plinth of oor standing
kitchen units or other tted furniture units. It is recommended that the heater is not

installed under cupboards used for storing perishable goods. It can be accommodated
in plinths with a minimum height of 150mm, and is suitable for cupboards of 1000mm
width and above.

Installation

WARNING: The installation of this appliance should be carried out by a competent

electrician and be in accordance with the current IEE wiring regulations
and any local or insurance regulations.

Before undertaking installation work, ensure the electricity supply is disconnected

from any relevant xed wiring.

The heater is more easily tted during the installation of new furniture units, or on
existing furniture units if they can be temporarily moved from their position against
the wall. If an existing furniture unit cannot be moved, then it may be necessary to

remove the back of the unit in order to gain access to carry out the wiring installation.

Before installing the unit consider the location with respect to the following;

• The electrical supply and cable length.

• Position heater to deliver heat eectively without causing personal discomfort
from overheating while standing at work surfaces etc.

• Minimum plinth height of 150mm and minimum furniture unit width of 1000mm.

6

Aperture Dimensions

Plan View

Side View

Front View

7

1. Cutting the aperture in the Plinth

Cut aperture in furniture unit plinth to dimensions shown. This must be positioned so
that the minimum distance from the bottom of the aperture to the TOP surface of any

oor covering is not less than 12mm.

If an overhang above the heater is greater than 75mm, then a distance of at least
100mm must be maintained between the overhang and the uppermost part of the
heater

NOTE:

If fitted in corner with adjacent cupboards to left hand side of heater
then a distance of at least 150mm must be maintained between the
left hand end of the heater and the front of the adjacent cupboard
door

*This minimum dimension must be maintained above the top surface of any oor

covering material. All dimensions in millimetres

2. Fitting the Rear Support Bracket

The heater is supplied with a rear support bracket. Fit to the back of the appliance
with the two screws supplied. Adjust the rear support bracket so that unit is level. The
slots in the rear support bracket allow it to be adjusted to the required height.

3. Marking the Fixing Positions

Slide the heater into position in the plinth aperture. Mark the six xing holes, two on

each side and two on the top. Remove the heater and drill 2mm pilot holes.

4. Mounting the Heater into the Plinth

When the cable connection has been made and the rear support bracket adjusted,
slide the heater into the aperture ensuring that it is adequately supported and that

the inlet grille is not obstructed. Use the six screws provided to secure the heater to

the plinth.

8

5. Colour Options

Your product is supplied with a choice of 3 dierent nishes, Brown (supplied with the

heater), White or Stainless Steel.

The white grille and stainless steel grille are supplied separately as attachments for the

front of the heater. If you require the white or the stainless steel nish, place the chosen
grille against the heater over the xed brown grille and secure the product plus preferred
grille using the six screws.

9

Remote Control

The product is supplied with a Bluetooth remote control, the remote control should be
contained in the carrier bag along with these instructions. This remote control is required
to operate the appliance. When paired with the remote control various operational modes
and features can be accessed.

IMPORTANT NOTE:

The remote control is required to operate the appliance. It is important
that the remote control remains near the appliance at all times.

1

1

Display Screen

2

‘Menu’ Button

3

‘Back’ Button

4

‘Advance’ Button

5

‘Up and Down’ Arrows

6

‘Enter’ Button

2

3

6

4

5

10

Fitting the Batteries:

The remote requires two AA batteries, these are supplied with the product contained
in the bag along with the instructions and remote.

To t the batteries:

1. On the rear of the remote, remove the
battery cover by pushing the catch
downwards and pulling outwards in one
motion.

2. It should be possible to completely remove

the battery cover to reveal the battery
cavity.

3. Carefully insert the new batteries, ensuring

the polarity is correct. Ensure the ‘+’ and
‘-‘ signs on the batteries match the signs
marked inside the battery cavity.

4. Once the batteries are in place, replace the cover, ensuring the clip has engaged fully.

Once the batteries have been successfully tted the remote control will immediately

start scanning for a product to control. At this stage it is necessary to complete the
pairing process, see Remote Pairing Instructions.

Remote control cradle:

The remote control is supplied with a wall
mounting cradle. If desired, mount the cradle in
a suitable location. The cradle can be mounted
using suitable screws and the appropriate wall

xing solution, not supplied.

Mark and drill the wall accordingly to mount
the remote control cradle. The remote control

can also be xed to the cradle using the
bottom xing screw. The use of this screw is

optional, particularly if the remote will be used
as a portable device.

NOTE:

If the remote cradle is not initially required please store in a suitable
location in case of future use. The bottom fixing screw should also be
stored with the cradle

11

Remote Pairing Instructions

To pair the product to the Bluetooth remote:

1. Press the Bluetooth button which is located on the front of the product. The product
will emit a beep and begin to broadcast a signal to be paired via Bluetooth.

NOTE:

If no remote pairs within 2 minutes, the product will stop broadcasting.

2. Wake the remote by briey holding the ENTER

button.

Once awake the remote will then immediately
search for the product. This is indicated by the

rotating loading graphic and ashing connectivity

icon. on the remote followed by the pairing
sequence.

loading

graphic

ashing icon

NOTE:

The remote will attempt to pair with the first product it finds. Please
ensure that no other products are broadcasting within the vicinity to
prevent pairing to the incorrect product.

3. The remote will search for devices for 1 minute. If no product can be found, the

remote will display ‘NO PROD’ before returning to a sleep state. If this happens,
please repeat steps 1 and 2.

4. If connection is successful the product will emit a second beep and the remote

screen will show a solid connectivity icon for 4 seconds then revert to the home
screen.

12

Solid icon

NOTE:

After initial pairing the Time and Date must be set before the remote
will revert to the home screen.

13

Setting Time & Date

After initial remote control start up and after replacing the batteries it is required to
set the time and date. It is not possible to navigate to the home screen and product
settings until the time and date have been set.
It is possible to modify these settings at any stage from within the menu structure,
see page 19.

Setting Time

It is required to set the hour and minute digits independantly.

1. The rst digit of the Hour setting will be blinking. Use the
arrow key to set the rst digit of the time.

2. Conrm the selection by pressing the ENTER button, the

second digit of the Hour can then be set.

3. Once the hour digits have been set and conrmed, step 1

& 2 should be repeated to set the minute.

Setting Date

Once the time has been set the remote will automatically move to the date setting.

1. After conrming the last time digit ‘Day’ will blink three times and then change to

a two digit number with the rst digit blinking. This two digit number represents

the day of the month.

2. Use the arrow key to set the rst digit of the date and conrm using the ENTER

button.

3. The second digit will then blink and can be set as per step 2.

4. After the day has been conrmed it is necessary to set the month, this is indicated

by ‘1-12’ blinking on the screen.

5. A numerical value for the month can be set using steps 2 & 3 above.

6. Once the month has been set the year can be set. Each digit must be set and

conrmed individually.

7. Finally the remote will oer an option to turn on or o day light saving settings. ‘On’

and ‘O’ can be selected using the arrow keys and conrmed by pressing enter.

Once the time and date have been set the remote will revert to the home screen and
normal operation can resume.

14

15

Operation

The product is controlled using the remote control. The remote consists of a display

screen and six touch sensitive buttons. The function of each button and the meaning of
each screen icon is explained in the graphic below. The remote oers fully programmable

time and temperature control with a host of additional useful control features.

It is possible to control the appliance in various operational modes including Manual
operation mode, User timer and frost protection mode. There are also advanced
operating modes such as a runback mode and also a landlord PIN protected function. .

Button Functions

1. MENU - enters the main product

menu.

2. ENTER - used to conrm
selections & settings.

3. BACK - returns to the previous
screen. If held for 2 seconds,
the heater will enter Comfort

O mode.

4 & 5. Arrow keys - used to

navigate through the menus and
adjust the room temperature
set-point.

6. ADV - use depends on the active

mode and settings, typically
used to advance the program
in timer mode or to initiate a
runback period in Manual/ PIN
mode.

Symbol Key

Heating On

Heating O

Adaptive Start

Timer Schedule

Manual Mode

Frost Protection

Connectivity

Pin Lock

Advance
Set Time & Date

Days of the week
Time Numerals

Advanced button functions & Shortcut keys

Comfort O - Press and hold for 2 seconds
Temp Settings - Press and hold for 2 seconds
Heating Settings - Press and hold for 2 seconds
Service Info - Press and hold for 2 seconds
Advance Menu - Press and hold both and for 2 seconds
Factory Reset - Press and hold both and for 5 seconds

NOTE:

All setting changes and communications between the remote control and the
appliance are signified with an audible ‘beep’ from the appliance. This beep
signifies that connection is successful and the appliance has received a command
from the remote control.

16

Waking from Standby Mode
When in standby mode, holding ENTER for two seconds will wake the remote and

attempt to reconnect to the product, this will be signied by the connectivity icon

and loading graphic appearing on the screen.

Operating Modes

The remote control provides the option of a number of standard control modes,

• Timer Mode: provides the greatest exibility to the user. Four heating periods are

available throughout each day and these can be customised for every day of the
week. The desired set temperature can be set for each time slot independantly

• Manual Mode: Maintains the displayed temperature for an undetermined period.

The default ‘comfort’ temperature in manual mode is set to 21°C however this can
be adjusted to suit.

• Frost Protect: maintains a room temperature of 7°C. This mode should be used to

provide protection against frost.

• Comfort O: no room temperature control

There are also a number of advanced control options and features available

• Runback Mode: This is an additional feature available to manual mode, with this

mode active the manual mode will operate for a determined time period and then
revert to Comfort O mode.

• Setback Mode: This is an additional feature available to timer mode, with this mode

active the appliance will control the room to a pre-set temperature during timer

‘o’ periods.

• Adaptive start Mode: This is a predictive mode that functions alongside the timer

mode. When activated it will automatic calculate when the appliance needs to switch
on so that the desired room temperature has been achieved from the start of a heat
on time period. If not active the appliance will only switch on at the programmed
on time.

• PIN Lock Mode: This mode will lock the appliance in the existing mode and will only

allow some basic functions to operate. Once activated, in order to change settings
the user must input a pre-set PIN. This is ideal where it is desired to limit the use
and functionality of the appliance.

17

Home Screen

Typically the Home Screen will display the active operational mode, the desired room
temperature set-point and the heating status. Any of the Advance function which are
active will also be displayed on the home screen. Pressing ENTER while on the Home
screen will display the current time..

Target room temperature (set-point)
display, this is not an actual room

temperature display.

Product heating status display, this
indicates when the appliance is actively
heating or maintain a room temperature,
‘ON’ will be displayed. Otherwise, ‘OFF’
will be displayed

Active mode display, the active mode of
operation is displayed at the bottom of
the screen

Sleep mode, when the remote is left
inactive, the remote display will sleep,

turning the screen o. Briey hold ENTER

to wake the remote back up.

The remote control will enter sleep mode if left idol for the following intervals

Home Screen – Sleep after 10 seconds
Menu Screens – Sleep after 15 seconds
Settings – Sleep after 30 seconds

NOTE:

When the remote wakes, it must search for and re-connect with the heater. This
happens automatically and is indicated by the connectivity icon and the pairing
graphic. Once pairing is complete the product will beep and the remote home
screen is visible.

18

Navigation and Selecting Modes

The remote control and menus are navigated using the six button keypad. In order to

select/ change operational mode, press the MENU button. The remote will then enter
the basic menu structure, this menu provides the option to quickly select the following
options, each option is represented by an icon.

• Timer Mode: Activate mode or set/alter the
program times and temperatures,

• Manual Mode: Activate manual heating mode,

• Frost Protect: Activate frost protection mode,

• Time & Date: change the time and date settings

• OFF: Activate Comfort o mode

The primed mode for selection will be indicated by the ashing icon, use the Arrow
keys to navigate to the desired icon and conrm selection using the ENTER key.

Depending on the mode selected you may be prompted for further action, see relevant
section relating to this mode.

Comfort

O

Time/Date

Timer
Schedule

Manual
Mode

Frost

Protect

Thermostat Control

The heater is tted with an adjustable electronic thermostat enabling the room

temperature to be controlled in all the operational modes. The minimum controllable

room temperature available is 7°C and the maximum temperature is 30°C.

A temperature of 21°C represents a normal ‘Comfort’ room temperature and this is
set as default in manual mode. Frost protect has a default value of 7°C. Temperatures
in Timer mode can be set to suit the application.

The temperature set point can be adjusted at any stage by using the Up & Down
arrows when the home screen is active.

19

Heat Output Selection

The remote control oers the facility to select the heat output from the appliance
between HI and LO heat settings, HI heat is set by default. This is a global heat setting
and once set all other operational modes will operate with this setting.

In order to set/change the heat setting,

• From the home screen press and hold the ADV button for 2 seconds. The remote
will enter the heat selection screen.

• Use the arrow keys to navigate to the desired setting and conrm using the

ENTER key.

• The remote will return to the hone screen and all heating modes will function
with the selected heat output.

20

NOTE:

The HI temperature setting will modulate the heat output to optimise the eciency
of the product. As the room temperature approaches the set-point the heater will
automatically switch to the lo heat setting.

Timer Mode

The Timer oers the most ecient mode of operation for a predictable heat demand.
The user has the exibility program up to four distinct time and temperature proles

per day, per week. The user has the ability to adjust the temperature during any heating

period and additional functions such as ‘Advance’ and set back add to the exibility

and comfort of this heating mode.

NOTE:

If Adaptive Start is enabled, the heater may operate outside the
programmed heating period. This is normal and is required to ensure the
adaptive start function operates correctly.

NOTE:

If Set back mode is enabled, the heater will not revert to o outside the
programmed ‘On’ periods. The appliance will remain active and control to
the pre-set setback temperature.

Activating the Timer

To activate the Timer mode:

• Press the MENU key from the home screen.

• Use the arrow keys to highlight the Schedule Icon,

• Press ENTER to enter Timer Settings.

• Ensure ‘On’ is highlighted and Press ENTER again to activate timer mode.

The active settings and target set temperature will be displayed on the home screen.

21

Setting/Modifying the Time Profiles

• Press the MENU key from the home screen.

• Use the arrow keys to highlight the Schedule Icon,

• Press ENTER to enter Timer Settings.

• Use the arrow keys to highlight ‘ Edit’ and Press ENTER again to conrm selection.

• Use the arrow keys to select the day of the week you wish to set and conrm

using the ENTER key.

Day
selection
screen

Day 1 = Monday
Day 2 = Tuesday
Day 3 = Wednesday
Day 4 = Thursday
Day 5 = Friday
Day 6 = Saturday
Day 7 = Sunday

• Use the arrow keys to select the period (1-4) you wish to set and conrm using

the ENTER key.

• Use the arrow keys to edit the ‘On’ time, conrm each digit using the ENTER
key. After the nal digit is conrmed the remote will automatically enter the set-

point setting screen.

• Use the arrow keys to set the desired set-point temperature, conrm using the

ENTER key.

• The ‘O’ time should then be set using the same method as the ‘On’ period .

You will then be returned to the Period setting screen, with the next period highlighted.
The previous Period has been successfully set and is conrmed by a beep from the

appliance. The remainder of the periods can then be set as per the above procedure.

Alternatively the timer setting mode can be exited by pressing MENU or continuously

pressing the BACK key

NOTE:

If the MENU key or the BACK key is used exit setting mode from the time or
temperature setting screen the changes will not be saved, it is essential that the
final ‘O’ time is confirmed and a beep is heard from the appliance before exiting
this mode.

22

Copy and Paste Time profiles

It is possible to copy the complete time prole from one day and paste it to another

day. This will copy all four program periods and associated time and temperatures. To

copy and paste a day prole:

• From the day selection screen, use the arrow keys to highlight the day you wish
to copy.

• Hold the ADV key for 2 seconds, ‘COPY’ will ash on screen to show it has copied,

• Use the arrow key to highlight the day to which you wish to copy the prole.

• Hold the ENTER key for 2 seconds, ‘PSTE’ will ash on the screen and the appliance
will beep to signify the timers have been pasted successfully.

• If required the same prole can then be copied to other days using the same ‘Paste’

procedure.

1. Hold ADV for 2 seconds on
Monday (1)

Flashing icon

Double Flash

2. Press UP until Thursday

(4) is ashing

3. Hold ENTER to paste timers
onto selected day

23

Continuous Heat Modes

A Continuous Heat mode is eectively a constant heat control period. The heater will
maintain a pre determined room temperature indenitely irrespective of time until the

mode is changed by the User.

Available Continuous Heat Modes

Each continuous heat prole is preloaded with a default Target Temperature value but

is fully adjustable.

• Manual mode

- Default temperature 21°C

- Can be changed from the Home Screen to any value within the Heater’s
Temperature Range.

• Frost Protection

- Default 7°C

- Can be changed from the Home Screen to any value, however once the

temperature is changed the unit will revert to a standard Manual mode.

• Comfort O

- Heating OFF, no temperature control.

Activating a Continuous Heat Mode

Manual Mode (Comfort On)

This mode ignores the User Timer and maintains the displayed temperature.

To activate manual mode:

• Press the MENU button,

• Use the arrow keys to highlight the Hand Icon, then press ENTER to conrm.

• Use the arrow keys to adjust the target temperature.

NOTE:

If the temperature is
set to 7ºC, the mode
will automatically
change to Frost
Protect

24

Frost Protect

This mode maintains a constant room temperature of 7°C. This mode is not intended
for human comfort and should be used to provide protection against frost. This mode
is indicated by the Frost icon.

To activate Frost Protect mode:

• Press the MENU key from the home screen.

• Use the arrow keys to highlight the Frost Icon,

• Conrm the selection by pressing the ENTER key,

• The home screen will recongure to indicate Frost protection mode is active.

• Alternatively frost protection mode can be accessed direct from the manual
mode by pressing the down arrow until the set-point reached 7°C.

NOTE:

If the temperature is raised
in Frost Protect, the product
will automatically enter
Manual Mode

Comfort O

When activated, this appliance will provide no room temperature control. No active
mode will be visible on the screen but the remote will display the current time and

day indicating the appliance is in comfort o mode. The remote screen will still revert

to sleep mode.

To activate comfort O mode:

• Press MENU from the home screen,

• Use the arrow keys to highlight the OFF icon,

• Press ENTER to conrm the selection,

• Alternatively, Comfort O mode can be activated at any time if the BACK
button is held for 2 seconds

Important:

Comfort O mode is an
active state and does not
imply the appliance is O, it
is simply not controlling to a
room set point.

25

Advanced Mode Functions

These functions modify the normal behaviour of the appliances operational modes. The

advanced functions available will depend on the active operation mode, for example

an advance function is only available when timer mode is operational and similarly a
runback function is only available for continuous heating modes.

The ‘Advance’ Function

The ADV button forces the next timer segment to activate early, this forces a temporary
change and will not eect the timer schedule. This allows the user the exibility to begin

or end a programmed heating period early, with the touch of a button.

This is useful if you are at home when you had not planned to be, or need to leave
when you had planned to have the heating on.

If the remote displays OFF, Schedule Icon or no target temperature, and heat is required,
press the ADV button. If the remote displays ON and heat is not required, press the

ADV button and the heater will stop heating until the beginning of the next ON period.

Pre-action State Action Impact

Heating On period switched to Heating

Heating On (Timer Mode) Advance activated

Heating O (Timer Mode) Advance activated

Heating On (Advance Active) Advance deactivated

Heating O (Advance Active) Advance deactivated

O until the next scheduled ‘Comfort On’

period.

Heating O switched to Heating On until
the next scheduled ‘Heating O’ period.

Heating On switches to Heating O.

Appliance will follow schedule set in the

currently active Timer Prole

Heating O Switches to Heating On.

Appliance will follow schedule set in the

currently active Timer Prole

26

Runback

The Runback mode will assign a timed period to a continuous heating mode. Once this

time period has elapsed the appliance will revert to Comfort O mode. When runback

has been activated and the ADV key is pressed from a continuous heating mode then
it is possible to select between four available time durations. See Advanced Menu
instructions on page 28 for details on activating runback and setting the time periods.

Initiating Runback

• While in a continuous heat mode, press the ADV button to initiate the runback

function. The shortest available runback duration will appear ashing on the

screen.

• If desired the additional runback duration periods can be accessed by pressing
the ADV button. There will be four runback time durations available to select from.

• Continue pressing Advance until the desired runback time has been reached

• When satised with the selection press ENTER to conrm.

• Once active the set-point will change to the pre-set value that has been selected
during the runback setup. The set point can be changed at any stage using the
arrow keys.

• The display will then alternate every 2 seconds between runback time left and
current temperature set point.

(Runback time left) (Current setpoint)

Deactivating Runback

• During a runback period, use the ADV button to cycle through runback settings

until ‘OFF’ is ashing.

• Press ENTER to conrm return to home screen in the heaters previous heat
setting.

27

Advanced Menu

The advanced menu contains several additional settings required for non standard
applications and installation. It is from within this menu the runback function can be
activated and the details can be setup. Setback, PIN lock and advanced start options
are also controlled from this menu.

To access the Advanced Menu, hold down the ADV and MENU buttons for 2 seconds.
You will then be able to scroll through the four advanced menu options by using the
arrow keys. Press ENTER to conrm your selection.

The advanced menu options are:

• Runback

• Setback

• Adaptive Start

• PIN lock

Runback Settings

This menu is used to activate the runback function and also setup the main function
parameters, see ‘Runback’ in ‘Advanced mode Functions’ for description of this mode.

Set back

Runback

PIN Lock

Adaptive
start

To activate and setup Runback mode:

• Hold down ADV and MENU buttons for 2 seconds.

• ‘rb’ will be highlighted on the screen

• Press ENTER to enter the Runback settings

• Use the arrow keys to toggle Runback ON or OFF. Selecting OFF will return you
to the home screen with Runback deactivated.

• If you require to activate runback then highlight the ‘ON’ icon and press ENTER
to edit the Runback time

28

• You will be required to select a Maximum Runback Duration, this value can be
selected from the pre programmed list. Each Max Duration will provide four

selectable runback periods. See the table below for a break down of the options
available:

Maximum

Runback
Duration

0:30 0:15 0:20 0:25 0:30

1:00 0:15 0:30 0:45 1:00

1:30 0:15 0:30 1:00 1:30

2:00

(default)

4:00 1:00 2:00 3:00 4:00

6:00 1:30 3:00 4:30 6:00

8:00 2:00 4:00 6:00 8:00

Period 1 Period 2 Period 3 Period 4

0:30 1:00 1:30 2:00

Selectable Runback options

• Use the arrow keys to select to the desired runback time. Press ENTER to conrm
and move onto Runback temperature settings.

• Use the arrow keys to select the desired Runback temperature. Press ENTER to
activate the Runback timer and return to the home screen.

NOTE:

When activated the temperature set-point which has been set during the mode
setup (above) will be active. This value can be adjusted temporarily during runback
mode operation by using the arrow keys.

29

Setback Settings

Setback is a function that only modies Timer Mode operation. When Setback is enabled

it overrides any Heating O period to maintain a constant temperature during Heating

O periods.

This can be used to prevent the room temperature from falling below a minimum value
while there is no demand for heat (Heating On).

To activate and setup setback mode:

• Hold the ADV and MENU buttons for 2 seconds.

• Use the arrow keys to highlight ‘Sb’ and conrm using the ENTER key

• Use the arrow keys to select Setback ON or OFF.

• Selecting OFF will return you to the home screen with Setback deactivated.

• If ‘ON’ icon is selected, you will be required to set a Setback temperature.

• Use the arrow keys to select the desired setback temperature. Press ENTER to

conrm and return to the home screen. Setback mode will be active

30

Adaptive Start

Adaptive Start is a predictive function that only modies Timer Mode operation. This

function models the heating characteristics of the room and uses that information to
pre-heat the room to ensure the target temperature has been reached by the start of
the Heating On period.

For example, with Adaptive Start o, the Heating On time is the time that the Heater
will begin to try and achieve the Target Temperature. With Adaptive Start On, the
Heater will begin to heat the room before the User-dened Heating On time so that
the Target Temperature is achieved when the User dened the Heating On start time.

To activate Adaptive Start:

• Hold ADV and MENU buttons for 2 seconds

• Use the arrow keys to highlight the adaptive start icon and conrm using the

ENTER key

• Use the arrow keys to toggle Adaptive Start ON or OFF

• Press ENTER to conrm your option and return to the home screen. If adaptive
start has been activated, the icon will be visible when in timer mode home screen.

NOTE:

This is a continuously learning
function and will be aected
daily by changes in the
heater’s environment. The
heater will take into account
the starting temperature
of the room so pre-heating
should remain accurate.

NOTE:

It is important that if multiple heaters are installed in one room that all heaters have the
Adaptive Start (AS) function enabled. If this is not the case, heaters with AS enabled will
pre-heat the room to the desired target temperature before the heaters with AS disabled
attempt to output heat.

It is likely that if multiple heaters are required in one room, that the output from one heater
may not be sucient to heat the room alone. This may cause the pre-heat time calculation
to extend to a large degree if the heaters do not all have AS enabled. This may lead to heat
at unwanted times and excessive wear to some heaters.

A two-hour limit is enforced on the calculation, however, if all heaters have AS enabled
and pre-heating takes over one-hour, extreme environmental factors may be aecting the
calculation or the heaters may be under sized for the room. Please contact us for support if
your pre-heat time seems excessive.

31

PIN Lock

This locking method utilises a PIN code that is set by the User. When activated, the
appliance is locked in the previously active mode and user will be restricted to basic
functions. In order to change the mode or settings the PIN code must be re entered.

It is important that all required parameters such as time proles and/or temperatures

are set and the desired mode is activated before applying the PIN lock.

The following table summarises the product function after PIN lock has been applied

Active mode Function after PIN lock is applied

Timer mode

Comfort On

Frost protect

Comfort O

All functionality will be disabled, the appliance will continue to follow the

pre-set time and temperature proles. Advance function is not available

All functionality will be disabled, the appliance will continue to control to

the pre-set comfort on temperature. Runback mode is not available

All functionality will be disabled, the appliance will continue to provide

frost protection. Runback mode is not available

All functionality will be disabled, the appliance will remain in Comfort o

mode with no heat or temperature control. Runback mode (if active) can

be initiated using the ADV key.

To activate PIN Lock:

• First ensure the appliance is in the desired mode of operation, continuous heat

or user timer, ensure the desired temperature or time proles are set and any

desired advanced modes are enabled.

• Hold ADV and MENU buttons for 2 seconds

• Use the arrow keys to highlight the Pin Lock symbol and conrm using the

ENTER key.

• Use the arrow keys to select the rst digit. Press ENTER to set the next digit.

Repeat until all four digits have been set. Press ENTER to return to the Home
screen with the device PIN locked.

32

NOTE:

Once the PIN has been set you will be required to re-enter the PIN if any button
is pressed. The only exception is when the criteria has been met to allow runback
mode using the ADV key.

Exiting PIN Lock mode

• Press any button to enter the PIN display

• Use the arrow keys to input the rst digit. Press Enter to conrm.

• Repeat until all four digits have been entered, then press Enter to conrm.

If the correct PIN has been entered, the device will be unlocked and you will be returned
to the home screen.

If incorrect, the word ‘Inc’ will ash for 1 second, ‘Pin’ will be displayed for 1 second, then

the screen will return to the PIN locked home screen

Screen is displayed for 1
second before moving to

next screen

Screen is displayed for 1
second before moving to

next screen

33

Service Settings

Temperature Settings

To choose whether the remote displays degrees
Celsius or degrees Fahrenheit:

• Hold down the MENU button for 2 seconds

• Use the arrow keys to toggle oC or oF.

The highlighted option will be ashing.

• Press ENTER to conrm your selection and
return to the home screen

Appliance ID & Software versions

The appliance and remote control are preloaded with software to ensure correct
operation. In some cases it may be necessary to reference the software version that
is installed on the remote or appliance. Both software versions along with the unique
Bluetooth appliance ID can be viewed using the remote control

To view the information:

• Hold down ENTER for 2 seconds

• Use the arrow keys or the ENTER to scroll through the information pages

• Once all the information screens have been viewed, the remote will return to
the home screen.

Alternatively if idol for 5 seconds the screen will return to the home screen. You may
exit this screen at any time by pressing BACK.

UI Software

version

Not assigned Remote Software

UI ID

(NAME)

Version

34

Factory Reset

If you wish to either reset the heater to default values, or disconnect and restore default
values of the Bluetooth remote:

• Hold down Up and Down buttons at the same time for 5 seconds to enter “Fr”
(Factory Reset) options.

• Use the arrow keys to toggle factory reset Heater (h) or Remote (r) and press

ENTER to conrm your option

• Use the arrow keys to toggle Factory reset YES (y) or NO (n), and press ENTER

to conrm your option.

35

Error Codes

If an error code (Er 20) appears ashing on the remote screen,

this indicates that there has been an issue with the room
temperature sensor. Please contact customer service. .

Maintenance

Battery Replacement

IMPORTANT

Battery should be disposed of in an appropriate manner

see section for tting batteries.

NOTE:

Whenever new batteries are fitted or replaced the Bluetooth remote control will
automatically reconnect with the product. However, the time and date settings on the
handset will have been lost and must be reset for time profiles to function correctly

Cleaning

WARNING - ALWAYS DISCONNECT FROM THE POWER SUPPLY BEFORE
CLEANING THE HEATER.

General Cleaning

External appearance can be maintained by wiping occasionally with a damp cloth; for

stain removal, a weak soap solution can be applied, then wipe dry.

36

Internal Cleaning and Maintenance

To help prevent the build up of dust and u in the heater it is advisable to apply the
soft brush attachment of a vacuum cleaner to the grille occasionally (g. 1).

From time to time it may be necessary to remove the heater from the furniture unit
so that the interior of the heater and the heater compartment can be cleared of any

accumulated dust or u by means of a vacuum cleaner (g. 2).
To remove, unscrew the six xing screws and withdraw the appliance from the plinth.

To gain access to the inside of the appliance remove the screws securing the top cover.

Clean the interior of the heater using the soft brush attachment of a vacuum cleaner,
taking care not to damage the fan.

Ret the top cover. The interior compartment of the furniture unit should also be
cleared of dust and u using the vacuum cleaner nozzle (g. 3).

Remount the heater in the plinth ensuring the rear support bracket is still adjusted
correctly.

The electricity supply to the heater can now be switched back on.

Important

Fig. 1 Fig. 2

Fig. 3

For electrical products sold within the European Community.
At the end of the electrical products useful life it should not be
disposed of with household waste. Please recycle where facilities

exist. Check with a Local Authority or retailer for recycling advice

in your country. Batteries should be disposed of or recycled in
accordance with WEEE Directive 2012/19/EU. Packaging should
be recycled where possible.

37

Warranty

What does a Dimplex Warranty cover?

Dimplex products deliver reliable service for normal, household use in domestic settings.
All Dimplex products are individually tested before leaving the factory.

If you are a consumer and you experience a problem with your Dimplex product, which

is found to be defective due to faulty materials or workmanship within the Warranty

Period, this Dimplex Warranty will cover repair or - at the discretion of Dimplex –
replacement with a functionally equivalent Dimplex product.

The Dimplex Warranty Period is two calendar years from the date of purchase of your
Dimplex product, or the date of delivery of the product, if later. The Dimplex Warranty

is conditional upon you providing the original purchase receipt as proof of purchase.
Please therefore retain your receipt as proof of purchase.

If you do experience a problem with your Dimplex product please call the Helpline on

[phone] or visit https://www.dimplex.co.uk/support. For ROI please
email [e-mail] or call [phone]. We will need details

of your Dimplex product, its serial number and a description of the fault which has
occurred. You can nd the model number and serial number for your Dimplex product

on the heaters side. Once we receive your information and proof of purchase we will
contact you to make the necessary arrangements.

If your Dimplex product is not covered by this Dimplex Warranty there may be a charge

to repair your product. However, we will contact you for agreement to any charges
before any chargeable service is carried out.

What is not covered by a Dimplex Warranty?

The Dimplex Warranty does not cover any of the following:

• Any fault or damage to your Dimplex product due to faulty materials or workmanship

occurring outside the two-year Warranty Period.

• Any fault or damage occurring to any pre-owned Dimplex product or to any other

equipment or property.

• Accidental damage to your Dimplex product or damage to your Dimplex product from
external sources (for example, transit, weather, electrical outages or power surges).

• Fault or damage to your Dimplex product which is:

• Not due to faulty materials or workmanship or which is due to circumstances

outside Dimplex’s control.

• Caused by use of your Dimplex product for anything other than normal domestic

household purposes in the country where it was purchased.

38

• Caused by any misuse, abuse or negligent use of the Dimplex product, including

but not limited to any failure to use it in accordance with the Operating Instructions
supplied with the product.

• Caused by any failure to assemble, install clean and maintain your Dimplex product

in accordance with the Operating Instructions supplied with the product unless this

was carried out by Dimplex or its authorised dealers.

• Caused by repairs or alterations to your Dimplex product not carried out by Dimplex

service personnel or its authorised dealer(s).

• Caused by use of any consumables or spare parts for your Dimplex product which
are not Dimplex -specied.

Terms and Conditions

• The Dimplex Warranty is valid for Dimplex from the date of purchase of your Dimplex

product from a recognised retailer in the country of purchase and use, or the date of
delivery of the product if later, always provided the original receipt has been retained
and is produced as proof of purchase.

• You must provide to Dimplex or its authorised agents on request the original receipt as
proof of purchase and - if required by Dimplex - proof of delivery. If you are unable to

provide this documentation, you will be required to pay for any repair work required.

• Any repair work under the Dimplex Warranty will be carried out by Dimplex or its

authorised dealer(s) and any parts that are replaced will become the property of

Dimplex. Any repairs performed under the Dimplex Warranty will not extend the

Warranty Period.

• Any replacement of your Dimplex product by Dimplex during the Warranty Period will

start the two-year Warranty Period afresh from the date of delivery of the replacement

Dimplex product to you.

• The Dimplex Warranty does not entitle you to recovery of any indirect or consequential

loss or damage including but not limited to loss or damage to any other property.

• The Dimplex Warranty is in addition to your statutory rights as a consumer and your
statutory rights are not aected by this Dimplex Warranty.

Contact Dimplex

If you have any questions about what the Dimplex Warranty covers and does not cover
or how to claim under the Dimplex Warranty, please contact us using the information

on the back page.

Contact details

Millbrook House, Grange Drive, Hedge End, Southampton, SO30 2DF

39

Customer Helpline: 0344 879 3588

[e-mail]

www.dimplex.co.uk

Glen Dimplex Heating and Ventilation

Millbrook House, Grange Drive, Hedge End, Southampton, SO30 2DF

© Glen Dimplex. All rights reserved. Material contained in this publication may not be reproduced in whole or in part, without
prior permission in writing of Glen Dimplex