Dimplex BF9000 User Manual

Owner’s Manual

Model BF9000

IMPORTANT SAFETY INFORMATION: Always read this manual rst before attempting to install or use this replace. For your safety, always comply with all warnings and safety instructions contained in this manual to prevent personal injury or property damage.

To view the full line of Dimplex products, please visit www.dimplex.com

7211120100R07

Table of Contents

Welcome & Congratulations ..................3

Important Instructions .......................4

Fireplace Installation .......................7

Front Glass Installation .........................10

Bathroom Installation. . . . . . . . . . . . . . . . . . . . . . . . . . .10

Operation ................................11

Maintenance .............................14

Warranty ................................15

Replacement Parts .........................18

Always use a qualied technician or service agency to repair this replace.

NOTE: Procedures

and techniques that are considered important enough to emphasize.

CAUTION: Procedures and

techniques which, if not carefully followed, will result in damage to the equipment.

WARNING: Procedures

and techniques which, if not carefully followed, will expose the user to the risk of re, serious injury, or death.

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Welcome & Congratulations

Thank you and congratulations for choosing to purchase an electric replace from Dimplex, the world leader in electric replaces.

Please carefully read and save these instructions.

CAUTION: Read all instructions and warnings carefully before starting installation. Failure to follow these instructions may result in a possible electric shock, re hazard and will void the warranty.

Please record your model and serial numbers below for future reference: model and serial numbers can be found on the Model and Serial Number Label of your replace.

Model Number

Part Number

MODE L

S ER IAL N o.

MOD.

NO NEED TO RETURN TO THE STORE

Questions with operation or assembly? Require Parts Information?

Product Under Manufacturer’s Warranty?

For Troubleshooting and Technical Support

OR  Toll-Free 1-888-DIMPLEX (1-888-346-7539)

Monday to Friday 8:00 a.m. to 4:30 p.m. EST

Please have your model number and product serial number ready. (See above)

IMPORTANT INSTRUCTIONS

When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:

① Read all instructions before us-

ing the electric replace.

② The heater is hot when in use.

To avoid burns, do not let bare skin touch hot surfaces. The trim around the heater outlet becomes hot during heater operation.

③ Extreme caution is neces- sary when any heater is used by

or near children or invalids and

whenever the unit is left operating

and unattended.

④ Always unplug the electric

replace when not in use.

⑤ Do not operate any heater after

it malfunctions. Disconnect power at the service panel and have the heater inspected by a reputable electrician before reusing.

⑥ Do not operate any unit with

a damaged cord or plug, or if the heater has malfunctioned, or if the electric replace has been

dropped or damaged in any man-

ner, contact Dimplex Technical

Service at 1-888-346-7539.

⑦ Do not use outdoors.

⑧ Never locate heater where it

may fall into a bathtub or other

water container.

⑨ Do not run the cord under carpeting. Do not cover cord with throw rugs, runners, or the like. Arrange cord away from trafc area and where it will not be tripped over.

⑩ To disconnect the unit, turn the

controls off, then remove the plug

from the outlet

⑪ Do not insert or allow foreign

objects to enter any ventilation

or exhaust opening as this may

cause an electric shock or re, or damage to the heater.

⑫ To prevent a possible re, do not block air intake or exhaust in any manner.

⑬ All electrical heaters have hot and arcing or sparking parts inside. Do not use in areas where gasoline, paint, or ammable liquids are used or stored.

⑭ Do not modify the electric replace. Use it only as described in this manual. Any other use not recommended by the manufacturer may cause re, electric shock

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IMPORTANT INSTRUCTIONS

or injury to persons.

⑮ To reduce the risk of electric

shock, this appliance has a polarized plug (one blade is wider than

the other). This plug will t in a polarized outlet only one way. If the plug does not t fully in the outlet, reverse the plug. If it still does not t, contact a qualied electrician to install the proper outlet. Do not change the plug in any way.

⑯ Always plug heaters directly into a wall outlet/receptacle. Never use with an extension cord or relocatable power tap (outlet/ power strip).

⑰ Do not burn wood or other ma-

terials in the electric replace.

⑱ Do not strike the replace

glass.

⑲ Always use a certied electri-

cian should new circuits or outlets be required.

⑳ Always use properly grounded,

fused and polarized outlets.

㉑ Disconnect all power supply

before performing any cleaning, maintenance or relocation of the unit.

㉒ When transporting or stor-

ing the unit and cord, keep in a dry place, free from excessive

vibration and store so as to avoid

damage.

CAUTION

RISK OF ELECTRIC SHOCK

DO NOT OPEN

NO USER-SERVICEABLE PARTS INSIDE

SAVE THESE INSTRUCTIONS

IMPORTANT INSTRUCTIONS

NOTE: This equipment has

been tested and found to comply with the limits for Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception, which can be determined

by turning the equipment off and

on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving

antenna.

• Increase the separation between

the equipment and the receiver.

• Connect the equipment into an

outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an

experienced radio/TV technician for help.

WARNING: Remote control contains small batteries. Keep away from children. If swallowed, seek

medical attention immediately.

WARNING: Do not install battery

backwards, charge, put in re or mix

with used or other battery types - may

explode or leak causing injury.

NOTE: Changes or modications

not expressly approved by the party

responsible for compliance could

void user's authority to operate the

equipment.

Operation is subject to the following two conditions: (1) this device may not cause interference and (2) this device must accept any interference, including interference that may cause

undesired operation of the device.

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Fireplace Installation

WARNING: Ensure the power

cord is not installed so that it is pinched or against a sharp edge and ensure that the power cord is stored or secured to avoid tripping or snagging to reduce the risk of re, electric shock or injury to persons.

WARNING: Construction and electrical outlet wiring must comply with local building codes and other applicable regulations to reduce the risk of re, electric shock and injury to persons.

WARNING: Do not attempt to wire your own new outlets or

circuits. To reduce the risk of re, electric shock or injury to persons, always use a licensed electrician.

WARNING: To reduce the risk of re, do not store or use gasoline or other ammable vapors or liquids in the vicinity of the heater.

CAUTION: Clearance for air

circulation beneath the replace insert is provided by 2 rubber feet.

Do not install the replace

insert directly on carpet or similar surfaces which may restrict air circulation.

CAUTION: If installing the

replace in a carpeted area, place a one-piece, solid, at surface under the replace. Ensure that both of the feet rest securely on this surface.

NOTE: The dimensions of the

rebox are 30 in. (762 mm) wide X 18 ⅞ in. (479.5 mm) high X 9 ¼ in. (235 mm) deep. The replace does not require any additional venting.

Mantel Installation

Install the replace into the

mantel (refer to mantel assembly

instructions).

IMPORTANT: If not using a

Dimplex mantel, the replace must be installed in an enclosure

with the following minimum internal/opening dimensions - Figure

Figure 1

18 ¼" (463 mm)

(225 mm)

24 1/2" (622 mm)

Fireplace Installation

New Wall Construction

1. Mark the desired location on

the oor and store the replace in a safe, dry and dust free location.

2. Use studs to frame an open-

ing of 24 ½ in. (622 mm) wide X 18 ¼ in. (463.6 mm) high X 8 ⅞ in. (225.5 mm) deep.

(Figure 1)

NOTE: On elevated

installations, the bottom edge and 1/2" (12.7) up either side will

be easily visible after installation

(Figure 2). This area should be nished in a manner that is

visually appealing and does not

restrict air ow to the unit.

Option #1 - The power cord can

be lead from behind the trim and along the wall to an outlet

near the replace.

Option #2 - A new outlet can be

Figure 2

Feet

Opening

Visible Edges

installed inside the new frame

construction. Plug the unit into a 15 Amp/120 Volt outlet.

NOTE: A 15 Amp, 120 Volt

circuit is required. A dedicated circuit is preferred but not essential in all cases. A dedicated circuit will be required if, after installation, the circuit

breaker trips or fuse blows on a regular basis when the

heater is operating. Additional appliances on the same circuit may exceed the current rating of the circuit breaker.

Option #3 - Hardwire

1. Wire a dedicated, properly fused circuit with 120 Volt, 15

Amp rating. Allow up to 8 feet of service cable for connecting power supply to junction box on replace when installing after nishing wall.

CAUTION: Use two conduc-

tor, non-metallic sheath cable

with ground wire (3 wires total)

for the incoming power supply on replace inserts. Use appropriate wire to meet local and national electrical codes for rated power consumption.

2. Remove the outer jacket and strip the individual conductor

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Fireplace Installation

Figure 3

Figure 4

from the end.

3. Loosen the screw securing

the junction box cover and remove the cover.

4. Take the cables out from the

junction box, loosen the two

wire twist nuts and remove

the cord set (Figure 3).

5. Route the power supply wire

through the knockout on supplied alternative junction box cover and secure with a wire clamp (not supplied) (Figure 4).

6. Connect the black wire (live)

from the unit to the black wire from power supply (Figure 4).

7. Connect the white wire

(neutral) from the unit to the white wire from power supply

Wiring

BLOWER

SWITCH

CUTOUT

MOTOR

THERMOSTAT

ELEMENT

CONTROL BOARD

LED CONTROL

BOARD

LED LOG

LED LOG ASSEMBLY

CAPACITOR

LED LIGHT ASSEMBLY

FLICKER MOTOR

Receiver Board

SWITCH OUT

HEAT ON/OFF

Fireplace Installation

(Figure 4).

8. Connect the green wire

(ground) from the unit to the green wire from power supply

(Figure 4).

9. Place all connectors inside the unit and secure the junction box cover to unit. Ensure that the cable clamp grips only the jacket of service cable.

Bathroom Installation

This rebox must be protected by a GFI receptacle or circuit. If a receptacle is used it must be readily accessible.

To prevent electrical shock this unit is an electrical appliance

that is not watertight and must be installed as to prevent water from

entering the unit. This unit must be installed away from showers, tubs, etc. Never locate replace

where it may fall into a bathtub or

other water containers.

Front Glass Installation

1. Carefully mount front glass

assembly so that the front glass hooks (2) hang on the front glass mounts on the

fireplace (2).

2. Use the supplied two (2) Phillips sheet metal screws

to fasten the glass assembly

tabs to the fireplace (Figure

5).

3. Ensure the fireplace's 3-Position Switch is switched

to the Off position (refer to

operation section).

4. If unit is not hard-wired, plug fireplace into a 15 Amp, 120 Volt outlet (refer to NOTE 1).

Figure 5

Tab

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Operation

Figure 6

WARNING: This electric rebox must be properly installed before it is used.

Manual Controls

A. 3-Position Switch

The switch has two On positions marked. The "--" position is for manual operation. In this position the built-in remote control is by-passed. The "=" position

is for operating the unit with the

provided remote control. When in remote control ("=") position the

unit is operated with the On and

Off buttons of the remote control.

When the switch is in the center “O” position the unit is Off.

B. Heater On/Off Switch

The Heat On/Off Switch supplies

power to the heater fan and the

heater element. When the switch

is in the On position the heater

operates if the thermostat calls for heat.

C. Heater Thermostat Control

To adjust the temperature to your

individual requirements, turn the thermostat control clockwise all the way to turn on the heater. When the room reaches the desired temperature, turn the thermostat knob counter-clockwise until you hear a click. Leave in

this position to maintain the room

temperature at this setting. For additional heat, turn clockwise until you hear the click again and the heater will turn on.

NOTE: The heater on your

replace may emit a slight, harmless odor when rst used. This odor is a normal condition caused by the initial heating of

internal heater parts and will

not occur again.

Resetting the Temperature Cutoff Switch

Should the heater overheat, an automatic cut out will turn the replace off and it will not come back on without being reset. It can be reset by switching the 3-Position switch to Off and waiting ve minutes before switching the unit

Operation

back on.

CAUTION: If you need to

continuously reset the heater, disconnect power and call Dimplex customer service at 1-888-DIMPLEX (1-888-346-7539).

Remote Operation

The replace is supplied with an integrated on/off remote control

NOTE: Ensure that the 3-po-

sition switch is set to the remote control setting.

To operate, push the ON button to turn replace on, push the OFF button to turn the replace off.

NOTE: Before attempting any

operation with the remote control, pull the plastic insulator strip out from between the remote casing and battery cover.

Remote Control Initialization/ Reprogramming

In the event that your remote

control ceases to operate your replace, follow these steps to re-initialize the remote control and the remote control receiver board in the replace:

1. Place the 3-Position Switch

(Figure 6A) in the OFF (“O”)

position.

2. Wait a minimum of ve seconds and then place the 3-Po-

sition Switch in the Remote

Control (“=”) position.

3. Within 10 seconds of changing the switch position, press the ON button located on the remote control (Figure 7).

This will synchronize the remote control and the replace receiver.

NOTE: You will have only 10

seconds to perform this last step. Failure to do so will result

in these steps needing to be

followed again.

Battery Replacement

(Figure 7)

To replace the battery:

1. Slide battery cover open on

the remote control.

2. Install one 12-Volt (A23) bat-

tery in the battery holder.

3. Close the battery cover.

Battery must be recycled or disposed of properly.

Check with your Local Authority or Retailer for recycling advice in your area.

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Operation

Figure 7

ON Button

OFF Button

Battery

Battery Cover

Maintenance

WARNING: Disconnect power

before attempting any main-

tenance or cleaning to reduce the risk of re, electric shock or damage to persons.

NOTE: The replace should

not be operated with an accumu-

lation of dust or dirt on or in the

unit, as this can cause a build up of heat and eventual damage. For

this reason the heater must be

inspected regularly, depending upon conditions and at least at yearly intervals.

Glass Cleaning

The front glass is cleaned in the factory during the assembly operation. During shipment, installation, handling, etc., the front glass may collect dust particles, these can be removed by dusting lightly with a clean dry cloth.

To remove ngerprints or other marks, the glass can be cleaned with a damp cloth. The glass should be completely dried with a lint free cloth to prevent water spots. To prevent scratching, do not use abrasive cleaners or spray liquids on the glass surface.

Fireplace Surface Cleaning

To remove ngerprints or other marks, the exterior nish can be cleaned with a damp cloth with a mild detergent. The surface should be completely dried with a lint free cloth to prevent water

spots.

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Warranty

Two Year Limited Warranty

Products to which this limited warranty applies

This limited warranty applies to your newly

purchased Dimplex electric replace. This limited warranty applies only to purchases made in any province of Canada except for Yukon Territory, Nunavut, or Northwest Territories or in any of the 50 States of the USA (and the District of Columbia) except for Hawaii and Alaska. This limited warranty applies to the original purchaser of the product only and is not transferable.

Products excluded from this limited warranty

Products purchased in Yukon Territory, Nunavut, Northwest Territories, Hawaii, or Alaska are not covered by this limited warranty. Products purchased in these States, provinces, or territories are sold AS IS without warranty or condition of any kind (including, without limitation, any implied warranties or conditions of merchantability or tness for a particular purpose)

and the entire risk of as to the quality and

performance of the products is with the purchaser, and in the event of a defect the purchaser assumes the entire cost of all necessary servicing or repair.

What this limited warranty covers and for how long

Products, other than replace surrounds (mantels) and trims, covered by this

limited warranty have been tested and

inspected prior to shipment. Subject to the provisions of this warranty, Dimplex warrants such products to be free from defects in material and workmanship for a period of 2 years from the date of the rst purchase of such products as follows: (a) a repair or replacement warranty on defec-

tive products or parts, including in-home services, for the rst year following the date of rst purchase; and (b) thereafter, a replacement of parts warranty on defective products and parts (with no in-home services) for the 1 year period commencing on the rst anniversary of rst purchase and ending on the second anniversary of the date of rst purchase.

Dimplex replace surrounds (mantels) and trims covered by this limited warranty have been tested and inspected prior to shipment and, subject to the provisions of this warranty, Dimplex warrants such products to be free from defects in material and

workmanship for a period of 1 year from

the date of rst purchase of such products. Warranty services do not include in-home services.

The limited 2 year warranty period for

products other than replace surrounds

(mantels) and trims and the limited 1 year

warranty period for replace surrounds

(mantels) and trims also applies to any implied warranties that may exist under

applicable law. Some jurisdictions do not

allow limitations on how long an implied

warranty lasts, so the above limitation may not apply to the purchaser.

What this limited warranty does not cover

This limited warranty does not apply to

products that have been repaired (except by Dimplex or its authorized service representatives) or otherwise altered. This

limited warranty does further not apply

to defects resulting from misuse, abuse, accident, neglect, incorrect installation, improper maintenance or handling, or operation with an incorrect power source.

What you must do to get service under this limited warranty

Warranty

Defects must be brought to the attention of Dimplex Technical Service by contacting Dimplex at 1-888-DIMPLEX (1-888-346-

7539), or 1367 Industrial Road, Cambridge Ontario, Canada N1R 7G8. Please have proof of purchase, catalogue/model and serial numbers available when calling. Limited warranty service requires a proof of purchase of the product.

What Dimplex will do in the event of a defect

In the event a product or part covered by this limited warranty is proven to be defec-

tive in material or workmanship during (i) the 2 year limited warranty period for prod-

ucts other than replace surrounds (mantels) and trims, and (ii) the 1 year limited

warranty period for surrounds (mantels)

and trims, you have the following rights:

• Limited warranty service will be performed solely by dealers or service

agents of Dimplex authorized to pro-

vide limited warranty services.

• For products (other than surrounds (mantels) and trims) for the period ending at midnight on

the rst anniversary of the date of rst purchase, Dimplex will in its

sole discretion either repair or replace such defective product or part without charge. If Dimplex is unable to repair or replace such product or part, or if repair or replacement is not commercially practicable or cannot be timely made, Dimplex may, in lieu of repair or replacement, choose to refund the purchase price for such product or part. This limited warranty entitles the

purchaser to on-site or in-home warranty services. Accordingly, Dimplex

will be responsible for all labour

and transportation costs associated with the repair or replacement of the product or part except as follows: (i) charges may be levied for travel costs incurred to travel to the purchaser’s site where the product is located if the purchaser’s site is beyond 30 miles (48 km) from the closest service depot of Dimplex’s dealer or service agent; and (ii) the purchaser is solely responsible for providing clear access to all serviceable parts of the product.

• For products (other than surrounds (mantels) and trims) for the period commencing at 12:01 a.m. on the

day after the rst anniversary of the rst purchase and ending at

midnight on the second anniversary of the date of rst purchase,

this limited warranty entitles the

purchaser to replacement parts only without charge. If Dimplex is unable to replace such part, or if replacement is not commercially practicable or cannot be timely made, Dimplex may, in lieu of replacement, choose to refund the purchase price for such part. The purchaser shall not be entitled to on-site or in-home warranty services. The purchaser shall be responsible for all expenses incurred for the removal of the part and installation of the replacement part including, without limitation, all shipping costs and transportation costs to and from the authorized dealer’s or service agent’s place of business and all labour costs. Such costs shall not be the responsibility of Dimplex.

• For surrounds (mantels) and trims for the period ending at midnight

on the rst anniversary of the date

16 www.dimplex.com

Warranty

of rst purchase, Dimplex will in its

sole discretion either repair or replace such defective surrounds (mantels)

and trims or part thereof without

charge. If Dimplex is unable to repair or replace such product or part, or if repair or replacement is not commercially practicable or cannot be timely made, Dimplex may, in lieu of repair or replacement, choose to refund the purchase price for such product or part. The purchaser shall not be entitled to on-site or in-house services. The purchaser is responsible for all expenses incurred for repair or replacement of such product or part including, without limitation, all shipping costs and transportation costs to and from the authorized dealer’s or service agent’s business and all labour costs. Such costs shall not be the responsibility of Dimplex.

• On-site or in-home services not

provided under this warranty may be

performed at the purchaser’s specic request and expense at Dimplex’s then-current rates for such services.

What Dimplex and its dealers and service agents are also not responsible for:

IN NO EVENT WILL DIMPLEX, OR ITS DIRECTORS, OFFICERS, OR AGENTS, BE LIABLE TO THE PURCHASER OR ANY THIRD PARTY. WHETHER IN CONTRACT, IN TORT, OR ON ANY OTHER BASIS, FOR ANY INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, CONSEQUENTIAL, OR INCIDENTAL LOSS, COST, OR DAMAGE ARISING OUT OF OR IN CONNECTION WITH THE SALE, MAINTENANCE, USE, OR INABILITY TO USE THE PRODUCT, EVEN IF DIMPLEX OR ITS DIRECTORS, OFFICERS, OR

AGENTS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES, COSTS OR DAMAGES, OR IF SUCH LOSSES, COSTS, OR DAMAGES ARE FORESEEABLE. IN NO EVENT WILL DIMPLEX, OR ITS OFFICERS, DIRECTORS, OR AGENTS BE LIABLE FOR ANY DIRECT LOSSES, COSTS, OR DAMAGES THAT EXCEED THE PURCHASE PRICE OF THE PRODUCT.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO THE PURCHASER.

How State and Provincial law apply

This limited warranty gives you specic legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction. The provisions of the United Nations Convention on Contracts for the Sale

of Goods shall not apply to this limited

warranty or the sale of products covered by this limited warranty.

Replacement Parts

Flicker Motor ...............................2000210200RP

Flicker Rod ................................ 5901110100RP

LED Log Set Assembly .......................0440590300RP

Heater Assembly (with Cutout) ................. 2200491100RP

Thermostat ................................2300150100RP

3-Position Switch ........................... 2800071100RP

Heater On/Off Switch .........................2800070700RP

Power Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4100040300RP

Partially Reective Glass .....................5901410100RP

Front Glass Assembly ........................6907580100RP

Remote Control ............................3000370500RP

Remote Control Receiver Board ................3000380200RP

LED Log Driver Board ........................3001220100RP

LED Driver Board ...........................3001170100RP

LED Light Assembly .........................9600810100RP

Dimplex North America Limited

1367 Industrial Road

Cambridge ON Canada N1R 7G8

18 www.dimplex.com

Dimplex BF9000 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Bathroom Installation

Front Glass Installation