Page 1
Service Manual
26” Self Trimming Fireplace
Model Number
BF8000ST
IMPORTANT SAFETY INFORMATION: Always read this manual rst before attempting to service this
replace. For your safety, always comply with all warnings and safety instructions contained in this
manual to prevent personal injury or property damage.
Dimplex North America Limited
1367 Industrial Road
1-888-346-7539 www.dimplex.com
In keeping with our policy of continuous product development, we reserve the right to make changes without
notice.
© 2012 Dimplex North America Limited
Cambridge ON Canada N1R 7G8
REV PCN DATE
00 11645 Sep 30, 09
01 13043 Mar 9, 2012
7400260000R01
Page 2
Table Of Contents
Operation - 3 Stage Remote . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Operation - No Remote ................................................ 4
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Exploded Parts Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Replacement Parts List ................................................ 6
Wiring Diagram - 3 Stage Remote. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Wiring Diagram - No Remote . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Partially Reective Glass Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
On/Off Switch Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Heater On/Off Switch Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Light Dimmer Replacement ............................................ 10
Flame Speed Control Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Flicker Motor/Flicker Rod Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Thermostat Control Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Heater Assembly Replacement .........................................12
Power Cord Replacement ............................................. 13
Remote Control Replacement (If Applicable) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Always use a qualied technician or service agency to repair this replace.
!
NOTE: Procedures and techniques that are considered important enough to emphasize.
CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the
equipment.
WARNING: Procedures and techniques which, if not carefully followed, will expose the user to the
risk of re, serious injury, or death.
2
Page 3
Operation - 3 Stage Remote
(MOD 0 & A Units)
To access the controls, ip open the control panel cover
towards the bottom of the replace. (Figure 1)
Figure 1
A
A. On/Off Switch
The On/Off Switch supplies power to all replace functions
(Heater/Flame).
B. Flame Speed Control
Turn the Flame Speed Control knob to adjust the ame
speed to the desired level.
C. Interior Light Control
Turn the Interior Light Control knob to increase or decrease
the brightness of the upper lights.
D. Thermostat Control
To adjust the temperature to your individual requirements,
turn the thermostat control clockwise all the way to turn on
the heater. When the room reaches the desired temperature,
turn the thermostat knob counter clockwise until you hear
a click. Leave thermostat in this position to maintain the
room temperature at this setting. For additional heat, turn
clockwise until you hear the click again and the heater will
turn on.
E. LED Indicators
Indicates the current function of the replace: Level 1 - Flame
only; Level 2 - Flame and Low Heat; and Level 3 - Flame with
High Heat.
!
NOTE: When the rebox is changing from Low heat
to High heat the speed of the fan does not change just the
amount of heat being emitted.
F. 3-Position Switch (Figure 2)
The 3-Position Switch operates the replace levels
sequentially, ame only to ame and low heat, to ame and
high heat. The level is increased every time the “ I “ side of
the switch is pressed. The replace can be turned off at any
point by pressing the “ II ” side of the switch.
Level 1: The ame effect is turned on and the rst red
indicator light ashes momentarily.
Level 2: The ame effect remains on, the heater is activated
to the low heat setting, and the rst and second red indicator
lights ash momentarily.
Level 3: The ame effect remains on, the heater is set
to the high heat setting, and all three red indicators ash
momentarily.
!
NOTE: The heater may emit a slight, harmless odor
when rst used. This odor is a normal condition caused by
initial heating of internal heater parts and will not occur again.
DC FEB
Figure 2
Level 2 - Flame and low heat
Level 1 - Flame only
Level 3 - Flame and high heat
3-Position Switch
Resetting the Temperature Cutoff Switch
Should the heater overheat, an automatic cut out will turn the
replace off and it will not come back on without being reset.
It can be reset by switching the On/Off Switch to Off and
waiting ve (5) minutes before switching the unit back on.
If operating the unit with a remote control, the remote may
require re-initializing after turning the power off.
CAUTION: If you need to continuously reset the heater,
disconnect power and call Dimplex customer service at
1-888-DIMPLEX (1-888-346-7539).
Remote Control
The replace is supplied with a radio frequency remote
control. This remote control has a range of approximately 50
feet (15.25 m), it does not have to be pointed at the replace
and can pass through most obstacles (including walls). It is
supplied with one of hundreds of independent frequencies to
prevent interference with other units.
!
NOTE: Before attempting any operation with the remote
control, pull the plastic insulator strip out from between the
remote casing and battery cover (Figure 3).
Remote Control Initialization/Reprogramming
This procedure is required every time there is a loss of power
to the remote control in the replace. (i.e. power failure,
breaker tripped, On/Off switch is turned off)
Ensure that power is supplied through main service 1.
panel.
Locate manual controls. (Figure 1)2.
Activate On/Off switch.3.
Press and hold the 3-Position Switch in the “4. I” position
for 5-10 seconds. (The rst or second red indicator light
will ash, depending on age of model). (Figure 2)
Press the ON button located on the remote control. 5.
(Figure 3)
This will synchronize the remote control and receiver.
Remote Control Usage
The remote control operates the replace levels sequentially.
The level is increased every time the “ON” button on the
remote control is pressed. The replace can be turned off at
any point by pressing the “OFF” button on the remote control.
3
Page 4
Battery Replacement (Figure 3)
To replace battery:
Slide battery cover open on the remote control.1.
Install one 12-volt (A23) battery in the battery holder.2.
Close the battery cover.3.
Battery must be recycled or disposed of properly.
Check with your Local Authority or Retailer for
recycling advice in your area.
hear the click again and the heater will turn on. To turn the
heater off, rotate the knob fully counter clockwise.
E. Heat On/Off Switch
Turns heat on or off.
!
NOTE: The heater may emit a slight, harmless odor
when rst used. This odor is a normal condition caused
by initial heating of internal heater parts and will not occur
again.
Figure 3
Battery
Battery
Cover
Operation - No Remote
(MOD B-F Units)
To access the controls, ip open the control panel cover
towards the bottom of the replace (Figure 4).
Figure 4
A DC EB
Resetting The Temperature Cutoff Switch
This unit is equipped with a thermostat which controls the
temperature of the room. It does this by turning the heater
on and off. The heater is protected with a safety device
to prevent overheating. Should the heater overheat, an
automatic cut out will turn the heater off and it will not come
back on without being reset. It can be reset by switching
the On/Off Switch to Off and waiting ve (5) minutes before
switching the unit back on.
CAUTION: If you need to continuously reset the heater,
unplug the unit and call Technical Support at
1-888-346-7539. Please have your model and serial
number ready when calling.
A. On/Off Switch
The On/Off Switch supplies power to all replace functions.
B. Flame Speed Control
Turn the ame speed control knob to adjust the speed of
then ames to the desired level.
C. Interior Light Control
Turn the interior light control knob to increase or decrease
the brightness of the interior light.
D. Heater Thermostat Control
To adjust the temperature to your individual requirements,
turn the thermostat control clockwise all the way to turn on
the heater. When the room reaches the desired temperature,
turn the thermostat knob counter clockwise until you hear a
click. Leave in this position to maintain the room temperature
at its setting. For additional heat, turn clockwise until you
4
Page 5
Maintenance
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of re, electric
shock or damage to persons.
Light Bulb Replacement
Allow at least ve (5) minutes for the light bulbs to cool
before touching them to avoid accidental burning of the skin.
The light bulbs need to be replaced when you notice a dark
section of the ame or when the clarity and detail of the log
Ember Bed exterior reduces. There are three (3) bulbs under
the Log Set, which generate the ames and embers, and two
(2) bulbs above the log that illuminate the log exterior.
Lower Light Bulb Requirements
Quantity of three (3) clear chandelier or candelabra bulbs
with an E-12 (small) socket base, 60 Watt rating. Example:
GE 60BC or Philips 60CTC.
Do not exceed 60 Watts per bulb.
Helpful Hints: It is a good idea to replace all light bulbs at
one time if they are close to the end of their rated life. Group
replacement will reduce the number of times you need to
open the unit to replace light bulbs.
To access the lower light bulb area:
Slide replace out of mantel.1.
Lay unit on it’s back for safe removal of front glass.2.
Remove four (4) Phillips screws from the right side of the 3.
trim.
Remove the trim.4.
Slide glass to right side of replace to remove (Figure 5).5.
Pull the front edge of the plastic Ember Bed or plastic 6.
grate up and forward until the rear tab releases from the
ledge located at the bottom of the mirror (Figure 6).
!
IMPORTANT: Only handle the Log Set by the Ember
Bed.
!
NOTE: Log Set ts tightly into rebox, some force may
be necessary to remove.
Set Log Set in front of replace.7.
Remove icker rod by sliding icker rod to the left away 8.
from the icker motor and lifting out.
Remove light bracket for easier access to light bulbs.9.
Unscrew bulbs counter clockwise.10.
Insert new bulbs.11.
Replace the Log Set by inserting the front edge of the 12.
replace and push down on the rear edge of the Ember
Bed until it snaps into place (Figure 6).
Lay unit on it’s back and slide front glass back into 13.
position and attach trim.
!
NOTE: Ensure the Log Set is installed tightly under the
back ledge to prevent light leakage.
Upper Light Bulb Requirements
Quantity of two (2) clear chandelier or candelabra bulbs with
an E-12 (small) socket base, 15 Watt rating.
Do not exceed 25 Watts per bulb.
To access the upper light bulb area:
Slide replace out of mantel.1.
Lay unit on it’s back for safe removal of Front Glass.2.
Remove four (4) Phillips screws from right side of Trim.3.
Remove Trim.4.
Slide glass to the right side of the replace to remove 5.
(Figure 5).
Upper bulbs are located in the upper left and upper right 6.
corners of replace.
Unscrew bulbs counter clockwise.7.
Insert new bulbs.8.
Lay unit on it’s back slide front glass back into position 9.
and attach Trim.
Glass Cleaning
The glass is cleaned in the factory during the assembly
operation. During shipment, installation, handling, etc., the
clear door may collect dust particles, these can be removed
by dusting lightly with a clean dry cloth.
To remove ngerprints or other marks, the front glass can be
cleaned with a damp cloth.
Fireplace Surface Cleaning
Use a cloth dampened with warm water only to clean painted
surfaces of the electric replace. Do not use abrasive
cleaners.
Figure 5
Lower
Bulbs
Log Set
Front
Glass
Upper
Bulbs
Trim
Figure 6
Back
Ledge
Rear
Tab
Side Section
Log
Ember Bed
Front
Edge
5
Page 6
Exploded Parts Diagram
7
8
5
15
5 6
13
12
11
17
4
10
3
2
12
14
Replacement Parts List
Log set1. . . . . . . . . . . . . . . . . . . . . . . . . 0437960100RP
Flicker Motor 2. . . . . . . . . . . . . . . . . . . . 3000240200KIT
Heater Assembly (with cutout) 3. ......2000330100RP
Thermostat 4. .....................2300150100RP*
On/Off Switch, Heater On/Off 5. .......2800070700RP
3-Position Switch (Mod 0&A )6. .......8200070500RP
Flame Speed Control Board7. ........3000240500RP
Light Dimmer Control 8. ............. 3000250100RP
Remote Control Receiver (Mod 0&A)9. . 3000430800RP
Power Cord 10. . . . . . . . . . . . . . . . . . . . . 4100040200RP
Single Lamp holder 11. . . . . . . . . . . . . . . 2500150300RP
16
1
Double Lamp holder (2 in unit)12. . . . . . . 2500400300RP
Mirror (no brick)13. .................. 5901210100RP
Front Glass 14. . . . . . . . . . . . . . . . . . . . . 5901220100RP
Control Knob (3 on unit)15. . . . . . . . . . . . 8800000200RP
Terminal Block 16. . . . . . . . . . . . . . . . . . . 4000070100RP
Flicker Rod 17. .....................5901250100RP
Remote Control18. ..................3000370600RP
Bottom Vent Panel (2008 Models)19. . . . 1018660159RP
Trim Replacement Kit20. . . . . . . . . . . . . . 9600260100RP
Re-Wire Kit21. . . . . . . . . . . . . . . . . . . . . . 9600390100RP
6
Page 7
Wiring Diagram - 3 Stage Remote
(MOD 0 & A Units)
Remote Control
Receiver
3-Position
Switch
Power Cord
Light Dimmer Control
Thermostat
Heater
Assembly
Terminal Block
Flame Speed Control
7
Page 8
Wiring Diagram - No Remote
(MOD B-F Units)
On/Off
Switch
Power Cord
Flame Speed Control
Light Dimmer Control
Heater
On/Off Switch
Heater
Assembly
Terminal Block
Thermostat
8
Page 9
Partially Reective Glass Replacement
WARNING: If unit was operating prior to servicing allow
at least 5 minutes for light bulbs and heating element to
cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Tools Required: Phillips head Screwdriver
Slide rebox out of mantel.1.
Lay unit on it’s back for safe removal of Front Glass.2.
Remove four (4) Phillips screws from the right side of 3.
Trim.
Slide glass to right side of rebox to remove (Figure 5).4.
CAUTION: Even though the glass is safety glass it may
break if bumped, struck of dropped. Care must be taken
when handling the glass.
Pull the front edge of the plastic Ember Bed up and 5.
forward until the rear tab releases from the ledge located
at the bottom of the Partially Reective Glass. (Figure 6)
!
IMPORTANT: Only handle the Log Set by the Ember
Bed.
!
NOTE: Log Set ts tightly into rebox, some force may
be necessary to remove.
Loosen, but do not remove, the two (2) Philips screws 6.
that clamp the Partially Reective Glass in place, and
swivel down so that the clamp clears the edge of the
Partially Reective Glass (Figure 7).
Push the Partially Reective Glass up and forward from 7.
underneath to clear the frame and remove.
Insert replacement Partially Reective Glass top end rst 8.
and lay the bottom end gently in the bottom track of the
frame.
Tighten clamps back into place and reassemble replace 9.
in reverse order as described above.
On/Off Switch Replacement
WARNING: If unit was operating prior to servicing allow
at least 5 minutes for light bulbs and heating element to
cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Tools Required: Phillips head Screwdriver
Flat head Screwdriver
Remove the rebox from the mantel.1.
Lay unit on its back.2.
Remove the 12 Philips screws that fasten the bottom 3.
cover to the rest of the rebox. There are: two (2) screws
on each side; two (2) screws on the back panel (you may
have to tip the bottom of the replace up if it is laying on
its back), four (4) screws in the front directly under the
control panel; and two (2) screws on the bottom of the
rebox (Figure 8). The bottom panel is now free to be
removed.
Locate the On/Off Switch mounted to the control panel 4.
on the right side (Figure 9) and disconnect the two (2)
wiring clips noting their original locations.
!
NOTE: A at head screwdriver can be used to gen-
tly pry between the end of the connector and the switch to
release the wires.
Depress the retainer clips on the top and bottom of the 5.
switch and push the switch out of the cover.
Properly orient the new switch and re-connect the two (2) 6.
wiring clips and connections as before (Figure 9).
Reassemble in the reverse order as above.7.
Figure 8
Screws To Remove
Figure 7
Clamp
Mirror
Figure 9
9
Bottom of rebox
On/Off Switch
Dark orange
wire from
top terminal
Retainer
Clip
Gray wire from
bottom terminal
of switch
Page 10
Heater On/Off Switch Replacement
WARNING: If unit was operating prior to servicing allow
at least 5 minutes for light bulbs and heating element to
cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Tools Required: Phillips head Screwdriver
Flat head Screwdriver
Remove the rebox from the mantel.1.
Lay unit on its back.2.
Remove the 12 Philips screws that fasten the bottom 3.
cover to the rest of the rebox. There are: two (2) screws
on each side; two (2) screws on the back panel (you may
have to tip the bottom of the replace up if it is laying on
its back), four (4) screws in the front directly under the
control panel; and two (2) screws on the bottom of the
rebox (Figure 8). The bottom panel is now free to be
removed.
Locate the Heater On/Off Switch mounted to the control 4.
panel on the left side (Figure 10) and disconnect the
Figure 10
Heater On/Off
Switch
Black wire from
top terminal to
Power Cord
Retainer Clips
Piggy-back dark orange wires
from bottom terminal (closest
to bottom of rebox)
three (3) wiring clips noting their original locations.
!
NOTE: A at head screwdriver can be used to gen-
tly pry between the end of the connector and the switch to
release the wires.
Depress the two (2) retainer clips on the top and bottom 5.
of the switch and push the switch out of the cover.
Properly orient the new switch and re-connect all of the 6.
wiring clips and connections as before.
Reassemble in the reverse order as above.7.
Light Dimmer Replacement
WARNING: If unit was operating prior to servicing allow
at least 5 minutes for light bulbs and heating element to
cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Tools Required: Phillips head Screwdriver
Needle nose Pliers
Remove the rebox from the mantel.1.
Lay unit on its back.2.
Remove the 12 Philips screws that fasten the bottom 3.
cover to the rest of the rebox. There are: two (2)
screws on each side; two (2) screws on the back panel
(you may have to tip the bottom of the replace up if it
is laying on its back), four (4) screws in the front directly
under the control panel; and two (2) screws on the
bottom of the replace (Figure 8). The bottom panel is
now free to be removed.
Locate the Light Dimmer Control Board mounted on the 4.
left side (Figure 11).
Disconnect the two (2) wire leads from the control 5.
board’s left hand side, noting their original locations.
Pull off the Light Dimmer Control knob and unscrew the 6.
retaining nut (Figure 11). The potentiometer can now be
removed from the panel by pushing the potentiometer
through the front of the panel and removed from inside
the cabinet.
Figure 11
Retaining
Potentiometer
Light Dimmer
Control Board
Mounting Studs (4)
Nut
10
Figure 12
Retaining
Potentiometer
Flame Speed
Control Board
Mounting Studs (4)
Nut
Page 11
The Light Dimmer Control board is fastened to the 7.
underside of the ember bed support by four (4) mounting
studs, one in each corner (Figure 11). Either squeeze
each mounting stud’s clasp, using needle nose pliers, to
release, or use side cutters to cut and remove each of
the four corner mounting studs on the board.
!
NOTE: If mounting studs are cut, replacement mounting
studs will need to be inserted from underneath ember bed.
Follow steps 1 - 5 of Partially Reective Glass Replacement
procedure to do this. It is recommended to attempt to
release the control board without cutting mounting studs,
although new mounting studs are provided.
Properly orient the new potentiometer and control board 8.
and re-connect all of the wiring connections.
Reassemble in the reverse order as above.9.
Flame Speed Control Replacement
WARNING: If unit was operating prior to servicing allow
at least 5 minutes for light bulbs and heating element to
cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Tools Required: Phillips head Screwdriver
Needle nose Pliers
Remove the rebox from the mantel.1.
Lay unit on its back.2.
Remove the 12 Philips screws that fasten the bottom 3.
cover to the rest of the rebox. There are: two (2)
screws on each side; two (2) screws on the back panel
(you may have to tip the bottom of the replace up if it
is laying on its back), four (4) screws in the front directly
under the control panel; and two (2) screws on the
bottom of the replace (Figure 8). The bottom panel is
now free to be removed.
Locate the Flame Speed Control mounted on the left 4.
hand side (Figure 12).
Remove the white and blue wire leads from the bottom, 5.
left corner of the control board and feed the wires
underneath the Flame Speed and Light Dimmer Control
boards as shown in Figure 12.
Pull off the Flame Speed Control knob and unscrew the 6.
retaining nut (Figure 12). The potentiometer can now be
removed from the panel by pushing the potentiometer
through the front of the panel and removed from inside
the cabinet.
The Flame Speed Control board is fastened to the 7.
underside of the ember bed support by four (4) mounting
studs, one in each corner (Figure 12). Either squeeze
each mounting stud’s clasp, using needle nose pliers, to
release, or use side cutters to cut and remove each of
the four corner mounting studs on the board.
!
NOTE: If mounting studs are cut, replacement mounting
studs will need to be inserted from underneath ember bed.
Follow steps 1 - 5 of Partially Reective Glass Replacement
procedure on Page 9 to do this. It is recommended to
attempt to release the control board without cutting mounting
studs, although new mounting studs are provided.
Properly orient the new potentiometer and control board 8.
and re-connect all of the wiring connections.
Reassemble in the reverse order as above.9.
Flicker Motor/Flicker Rod Replacement
WARNING: If unit was operating prior to servicing allow
at least 5 minutes for light bulbs and heating element to
cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Tools Required: Phillips head Screwdriver
Needle Nose Pliers
Remove the rebox from the mantel.1.
Lay unit on its back.2.
Remove the 12 Philips screws that fasten the bottom 3.
cover to the rest of the rebox. There are: two (2)
screws on each side; two (2) screws on the back panel
(you may have to tip the bottom of the replace up if it
is laying on its back), four (4) screws in the front directly
under the control panel; and two (2) screws on the
bottom of the replace (Figure 8). The bottom panel is
now free to be removed.
Locate Flicker Rod and Flicker Motor in the base 4.
assembly (Figure 13).
Gently pull the Flicker Rod to the right as far as possible 5.
into the rubber bushing (Figure 13).
!
NOTE: When removing the Flicker Rod, damage may
occur if bent excessively. If the Flicker Rod is damaged,
replace to ensure proper operation.
Cautiously bend the Flicker Rod enough so that the 6.
remaining end of the Flicker Rod clears the plastic
bushing on the left (Figure 13).
Remove the Flicker Rod by pulling it free from the rubber 7.
Figure 13
Flicker
Rod
Remote Control Receiver may or may not be present
Rubber
Bushing
Mounting
Screw
5 Colour
Cable
Flicker
Motor
Mounting
Screw
11
Page 12
bushing on the motor shaft.
Before removing the Flicker Motor, cut the Flicker Motor 8.
wires (ve (5) in total) close to the Flicker Motor end
with wire cutters.
Remove the rubber bushing from the motor shaft by 9.
applying needle nose pliers to the motor shaft and twist
the rubber bushing off of the motor shaft.
Remove the motor mounting screws and remove motor 10.
from the mounting bracket.
Discard old Flicker Motor.11.
Pick up new Flicker Motor and cut wire leads to 3 1/2 12.
inch long with wire cutters.
Using one of the supplied wire connectors from the 13.
Replacement Part Kit, place one (1) yellow wire from
the new Flicker Motor and the yellow wire cut in step 8
into each terminal.
Secure the wire connector by crimping the 3M symbol 14.
with pliers. (Figure 14)
Pull on end of wires to ensure a strong connection.15.
Repeat the process for the four (4) remaining wires. 16.
ENSURE THAT ALL WIRES ARE PAIRED BY
COLOUR IN EACH CONNECTOR.
Properly orient and secure the replacement Flicker 17.
Motor to the bracket with screws removed in step 9.
Replace rubber bushing on motor shaft.18.
Replace Flicker Rod.19.
Reassemble rebox and replace in mantel.20.
Thermostat Control Replacement
WARNING: If unit was operating prior to servicing allow
at least 5 minutes for light bulbs and heating element to
cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Tools Required: Phillips Head Screwdriver
Flat Head Screwdriver
Remove the rebox from the mantel.1.
Lay unit on its back.2.
Remove the 12 Philips screws that fasten the bottom 3.
cover to the rest of the rebox. There are: two (2)
screws on each side; two (2) screws on the back panel
(you may have to tip the bottom of the replace up if it
Figure 14
Ensure that all
connectors have
two wires with the
same color
Figure 15
Thermostat
is laying on its back), four (4) screws in the front directly
under the control panel; and two (2) screws on the
bottom of the replace (Figure 8). The bottom panel is
now free to be removed.
Locate the Thermostat Control mounted on the control 4.
panel on the right hand side (Figure 15) and disconnect
the two (2) wiring clips noting their original locations.
!
NOTE: A at head screwdriver can be used to gently
pry between the end of the connector and the switch to
release the wires.
Pull off the thermostat control knob to expose the two 5.
(2) Philips mounting screws (Figure 15).
Remove the mounting screws and remove the 6.
thermostat control switch from inside the control panel.
Properly orient the new Thermostat Control and 7.
reconnect the wiring connections.
Reassemble in the reverse order as above.8.
Screw
Heater Assembly Replacement
WARNING: If unit was operating prior to servicing allow
at least 5 minutes for light bulbs and heating element to
cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Tools Required: Phillips head Screwdriver
Remove the rebox from the mantel.1.
Remove the 10 Philips screws that fasten the top cover 2.
to the rest of the rebox. There are: (four) 4 screws at
the back of the rebox, along the top; two (2) screws
on each side and at the top of the rebox; and two (2)
screws on the top of the rebox (Figure 16).
Flip the top panel over and place upside down on the 3.
top of the unit. You may experience some resistance
as the Heater Assembly is mounted to the top panel
and may be a snug t inside the rebox. Orient
yourself with the placement of the Heater Assembly
and wiring as shown in Figure 17.
From the heater assembly disconnect the two (2) wire 4.
connectors on the right side (one yellow, one black);
the three (3) blue vertically stacked wire connectors
attached to the left side of the heating element; and the
two (2) wire connectors on the left side (one blue and
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Page 13
one black), noting all of their original positions.
Turn the top panel over and while supporting the 5.
Heater Assembly and panel in one hand, remove the
ve (5) heater mounting screws, noting the center
screw is of a larger diameter (Figure 18).
Separate the Heater Assembly from the top panel.6.
Properly orient the new Heater Assembly and re-7.
connect all of the wiring connections.
Reassemble in the reverse order as above.8.
Power Cord Replacement
WARNING: If unit was operating prior to servicing allow
at least 5 minutes for light bulbs and heating element to
cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Tools Required: Phillips head Screwdriver
Remove the rebox from the mantel.1.
Figure 16
Figure 17
Screws to Remove
Top Panel
Heater Assembly
Heating Element
Figure 19
On/Off
Switch
Flame
Speed
Control
Power
Cord
Wire Clamp
Lay unit on its back.2.
Remove the 12 Philips screws that fasten the bottom 3.
cover to the rest of the rebox. There are: two (2)
screws on each side; two (2) screws on the back panel
(you may have to tip the bottom of the replace up if it
is laying on its back), four (4) screws in the front directly
under the control panel; and two (2) screws on the
bottom of the replace (Figure 8). The bottom panel is
now free to be removed.
Locate and disconnect the two (2) power cord wire 4.
connections: one from the middle of the three (3)
connectors on the On/Off Switch; the other on the
Flame Speed Control board, noting their original
locations (Figure 19).
Using pliers, squeeze the sides of the plastic wire 5.
clamp from inside the bottom assembly area and push
it through the chassis.
Release clamp from power cord and remove power 6.
cord.
Install replacement power cord through opening in the 7.
chassis and secure with clamp.
Reassemble in the reverse order as above.8.
Terminal Block
Wires Leading to Bottom Assembly
Figure 18
Remote Control Replacement (If
Applicable)
Tools Required: Phillips head Screwdriver
Flat Head Screwdriver
Needle Nose Pliers
Remote Controls require no replacement procedure
however, an initialization procedure may need to be
followed. Refer to the Operation Section for the Remote
Initialization Procedure.
WARNING: If unit was operating prior to servicing allow
at least 5 minutes for light bulbs and heating element to
cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
13
Page 14
shock or damage to persons.
Remove the rebox from the mantel.1.
Lay unit on its back.2.
Remove the 12 Philips screws that fasten the bottom 3.
cover to the rest of the rebox. There are: two (2)
screws on each side; two (2) screws on the back panel
(you may have to tip the bottom of the replace up
if it is laying on its back), four (4) screws in the front
directly under the control panel; and two (2) screws
on the bottom of the replace (Figure 8). The bottom
panel is now free to be removed.
Locate the Remote Control Receiver (Figure 20) 4.
mounted underneath the log set support panel and
disconnect the six (6) wiring clips noting their original
locations.
Disconnect the three (3) wire leads from the 3-Position 5.
Switch. (The wires are hard-wired to the Remote
Control Receiver) (Figure 20)
!
NOTE: A at head screwdriver can be used to gently
pry between the end of the connectors and the switch to
release the wires.
Pull the Antenna wire through the bottom of the 6.
chassis.
Locate the three (3) LED indicator lights from inside the 7.
bottom assembly of the rebox. (Figure 18)
!
NOTE: Using a athead screwdriver, gently push on the
rear edge of the plastic bushing surrounding each LED and
push each LED out from the front of the control panel.
Clear any silicon that may be present and rmly grasp 8.
the sheathed ends of the wires leading to each LED
and remove the plastic bushing from each LED. Each
LED and paired wires can be fed back through the front
control panel and into the bottom assembly area.
The Remote Control Receiver is fastened to the 9.
underside of the ember bed support by four (4)
mounting studs, one in each corner (Figure 20). Either
squeeze each mounting stud’s clasp, using needle
nose pliers, to release, or use side cutters to cut and
remove each of the four corner mounting studs on the
board.
!
NOTE: If mounting studs are cut, replacement
mounting studs will need to be inserted from underneath
ember bed. Follow steps 1 - 5 of Partially Reective
Glass Replacement procedure on Page 9 to do this. It
is recommended to attempt to release the control board
without cutting mounting studs, although new mounting
studs are provided.
Properly orient the replacement Remote Control 10.
receiver and adhere to the control panel with the
supplied/existing mounting studs.
Once the remote control receiver is mounted, 11.
reconnect and reassemble the replace in reverse
order as described above.
Figure 20
3-Position SwitchLEDs (3)
3-Position
Switch
Wires (3)
All Hardwired Ends
Antenna
Wire
Remote
Control
Receiver
Mounting
Studs (4)
14
Page 15
Troubleshooting Guide
PROBLEM CAUSE SOLUTION
General
Circuit breaker trips or fuse
blows when unit is turned on
Unit with a Remote Control turns
on or off by itself
Lights dim in room while the unit
is on
Power cord gets warm Normal Operation The power cord may get slightly warm to the touch
Fireplace seems dark Improper operation Refer to Operation Section
Appearance
Fireplace does not turn on Manually
Fireplace does not turn on using
the Remote Control
(If Applicable)
Flame Frozen Defective Flicker Motor Replace Flicker Motor
Flame not bright or ame not
visible
Log set dim, not glowing Burnt out light bulbs Replace light bulbs
Flame Shudder Defective icker motor Replace icker motor
Light leaking around the log set Log set not positioned properly Check log set for proper t
Short in unit wiring. Trace wiring in unit.
Improper circuit current rating Additional appliances may exceed the current rating
of the circuit breaker or fuse. Plug unit into another
outlet or install unit on a dedicated 15 amp circuit.
Remote control has a similar frequency
to other remotes in the area.
Radio frequency disturbance from outside sources.
Defective Remote Control Receiver Replace Remote Control Receiver and initialize to
Unit is drawing close to circuit current
rating
Defective power cord Replace power cord if cord gets hot to the touch.
Defective Light Dimmer Replace Light Dimmer Components
Improper operation Refer to Operation Section
No incoming voltage from the electrical
wall socket
Loose wiring Check wiring connections
Defective Switch (3-Position or On/Off) Replace switch
Defective Remote Control Receiver Replace Remote Control Receiver. Initialize Remote
Improper operation Refer to Operation Section
Remote control not initialized to replace Initialize the remote control
Remote Control not working Install new battery into the Remote Control. Reinitial-
Defective Flame Speed Control Replace Flame Speed Control Components
Loose wiring Check wiring connections
Burnt light bulbs Replace light bulbs
Loose wiring Check wiring connections
Defective light harness Replace light harness
Defective Flame Speed Control Replace Flame Speed Control Components
Replace Remote Control. Initialize to Remote Control
Receiver
Replace Remote Control and Receiver where necessary. Initialize Remote Control and Receiver
Remote Control.
Move the unit to another outlet or install unit on a dedicated 15 amp circuit
when the heater is on
Check Fuse/Breaker Panel
Control and Receiver.
ize Remote Control and Receiver, where necessary
Replace Remote Control or Receiver where necessary. Initialize Remote Control and Receiver.
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Page 16
PROBLEM CAUSE SOLUTION
Heater
Heater is not turning off Improper operation Refer to Operation Section
Defective Thermostat Replace Thermostat
Defective Remote Control Receiver Replace Remote Control Receiver
Heater is not turning on Improper operation Refer to Operation Section
Loose Wiring Trace wiring in unit
Defective Thermostat Replace Thermostat
Defective Heater assembly Replace Heater assembly
Defective Remote Control Receiver Replace Remote Control Receiver
Heater is turning off after a
couple of minutes of operation
Heater emits an odor Normal Operation Normal operation is when the heater emits an odor
Heater fan turns on but heater
lacks heat
Heating element is glowing red Normal Operation Small glowing sections of the element are considered
Noise
Excessive noise with the heater onDirty Heater Assembly Ensure that exterior intake louvers and rebox cavity
Grinding or excessive noise with
the heater off
Buzzing noise from control panel Defective Flame Speed Controller Replace Flame Speed Controller
Build up of dirt/dust in Heater Assembly Ensure that exterior intake louvers and rebox cavity
are free of dirt/dust.
Defective Heater Assembly Replace Heater Assembly
for a brief period after the heater is initially turned on.
The heater is burning off any dust accumulated during
manufacturing or operation.
Defective Heater Assembly Replace Heater Assembly
Improper operation Refer to Operation Section
Loose wiring Trace wiring in unit
Defective Thermostat Replace Thermostat
Defective Heater Assembly Replace Heater Assembly
normal.
Defective heater assembly If larger glowing sections are causing the heater to trip
the thermal cutout, unplug unit, discontinue use and
replace heater assembly.
are free of dirt/dust.
Defective Heater Assembly Replace Heater Assembly
Flicker rod hitting or rubbing against
internal components
Defective Flicker Motor Replace Flicker Motor
Ensure rod is straight and mounted properly in the
bracket, spinning freely away from other components.
Replace if necessary.
16
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