Dimplex BF39STPBSSTN Troubleshooting Guide

TROUBLESHOOTING GUIDE - BF33, 39 & 45 STP & DXP

PROBLEM CAUSE SOLUTION

General

Circuit breaker trips or fuse blows when unit is turned on

Unit turns on or off by itself Remote Control has a similar frequency

Power cord gets warm (if using BFPLUGE kit)

Appearance

Fireplace does not turn on Manually

Fireplace does not turn on with remote control (if applicable)

Fireplace does not turn on with Wall Mounted remote (if applicable)

Flame Frozen Defective icker motor Replace icker motor

Flame not bright or ame not

visible

Log set dim, ember bed not glowing

Log set not glowing/pulsing (DXP Models Only)

Flame Shudder Defective icker motor Replace icker motor

Light leaking around the log set

Short in unit wiring. Trace wiring in unit.

Improper circuit current rating Verify unit is installed on a dedicated 15 amp circuit.

Replace Remote Control

to other remotes in the area.

Wall Mounted remote control has a similar frequency to other remotes in the area.

Radio frequency disturbance from outside sources.

Defective Remote Control Receiver Kit Replace Remote Control Receiver Kit

Normal Operation The power cord may get slightly warm to the touch

Defective power cord Replace power cord if cord gets hot to the touch.

Improper operation Refer to Operation Section

No incoming voltage from the electrical wall socket/Breaker Panel

Loose wiring Check wiring connections

Defective On/Off Switch Replace On/Off Switch

Defective 3-Position Switch Replace 3-Position Switch

Improper operation Refer to Operation Section

Remote control not initialized to replace Initialize the remote control

Defective remote control Install new battery into the remote control. Reinitilize

Defective Remote Control Receiver Kit Replace Remote Control Receiver Kit

Improper operation Refer to Operation Section

Remote control not initialized to replace Initialize the remote control

Defective remote control Install new battery into the wall mounted remote con-

Loose wiring Check wiring connections

Burnt light bulbs Replace light bulbs

Loose wiring Check wiring connections

Defective light harness Replace light harness

Burnt light bulbs Replace light bulbs

Loose wiring harness Check wiring connections

Defective LED Driver Board LED Driver Board

Defective log set Replace log set

Log set not positioned properly Check log set for proper t

Change the RF frequency of wall mounted remote and reinitialize. (Instructions found in Operation section)

Replace remote control and Remote Control Receiver Kit, where necessary.

when the heater is on

Check Fuse/Breaker Panel

remote where necessary

Replace Remote Control and reinitialize

trol. Reinitialize remote where necessary

Replace Remote Control Receiver Kit where necessary

PROBLEM CAUSE SOLUTION

Heater

Heater is not turning On Improper operation Refer to Operation Section

Improper Installation of Thermostat/Wall Controls

Loose wiring Trace wiring in unit

Defective 3-Position Switch Replace 3-Position Switch

Defective Remote Control Receiver Kit (if applicable)

Heater is not turning Off Improper operation of unit Refer to Operation Section

Improper operation of Thermostat/Wall Controls (if applicable)

Defective heater on/off switch Replace heater on/off switch

Defective heater assembly Replace heater assembly

Heater is turning off after a couple of minutes of operation

Heater emits an odor Normal Operation Normal operation is when the heater emits an odor

Heater fan turns on but heater lacks heat

Heating element is glowing red

Heater fan runs continuously Defective heater on/off switch Replace heater on/off switch

Build up of dirt/dust in heater assembly Ensure that exterior intake louvers and rebox cavity

Defective Heater Assembly Replace Heater motor (if not running when heat is

Defective heater assembly Replace heater assembly

Improper operation Refer to Operation Section

Loose wiring Trace wiring in unit

Defective Heater Assembly Replace Heater motor (if not running when heat is

Normal Operation Small glowing sections of the element are considered

Defective heater element If larger glowing sections are causing the heater to trip

Defective Thermostat/Wall Controls Replace Thermostat/Wall Controls

Noise

Excessive noise with the heater on

Grinding or excessive noise with the heater off

Dirty blower assembly Ensure that exterior intake louvers and rebox cavity

Defective Heater motor Replace heater motor

Moving icker rod hitting or rubbing

against internal components

Defective icker motor Replace icker motor

Refer to Installation Guide

Replace Remote Control Receiver Kit

Refer to Thermostat/Wall Control Operation Guide

are free of dirt/dust.

activated) or Heater Elements (if motor is running but heat is not coming out)

for a brief period after the heater is initially turned on. The heater is burning off any dust accumulated during manufacturing or operation.

activated)

Heater Elements (if motor is running but heat is not coming out)

normal.

the thermal cutout, unplug unit, discontinue use and replace heater elements

are free of dirt/dust.

Ensure rod is straight and mounted properly in the bracket, spinning freely away from other components. Replace if necessary.

NOTE: For any additional operational, servicing, replacement instructions or replacement

parts please see the associated Service Manual.

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