Dimplex BF362SD, BF392SD Service Manual

Service Manual

Model Number:
BF362SD
BF392SD

UL Part Number
6901550159

IMPORTANT SAFETY INFORMATION: Always read this manual rst before attempting to service this

replace. For your safety, always comply with all warnings and safety instructions contained in this

manual to prevent personal injury or property damage.

Dimplex North America Limited

1367 Industrial Road
1-888-346-7539 www.dimplex.com

In keeping with our policy of continuous product development, we reserve the right to make changes without notice.
© 2011 Dimplex North America Limited

Cambridge ON Canada N1R 7G8

7400150000R02

TABLE OF CONTENTS

Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Maintenance .........................................................4

Exploded Parts Diagram ...............................................5

Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Wiring Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Switch Replacements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

On/Off & 3-Position Heater Switches ........................................................8

Flicker Motor/ Flicker Rod Replacement ..................................8

Heater Assembly Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Remote Control Receiver Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Troubleshooting Guide ...............................................12

Always use a qualied technician or service agency to repair this replace.

!

NOTE: Procedures and techniques that are considered important enough to emphasize.

CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the

equipment.

WARNING: Procedures and techniques which, if not carefully followed, will expose the user to the

risk of re, serious injury, or death.

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OPERATION

Figure 1

Manual Controls

3-Position

Switch

On/Off
Switch

walls). It is supplied with one of hundreds of independent
frequencies to prevent interference with other units.

!

NOTE: Before attempting any operation with the
remote, pull the plastic insulator strip out from between

the remote casing and battery cover (Figure 2).

To operate, push the ON button sequence through the 3

levels of the replace (see manual controls for more detail),
push the OFF button to turn the replace off.

Level 3 Indicator
Level 2 Indicator
Level 1 Indicator

Manual Controls

On/Off Switch

The On/Off Switch supplies power to the remote control
receiving unit. When placed in the On position Level 1

indicator will ash.

3-Position Heater Switch

Pressing “-” activates:

Level 1 (once) - the ame effect is turned on and the
rst red indicator light is activated;

Level 2 (twice) - the ame effect remains on, the heater
is activated to the low heat setting, and the rst and
second red indicator lights are activated;

Level 3 (three times) - the ame effect remains on, the

heater is set to the high heat setting, and all three red
indicator lights are activated.

Pressing “=” turns the replace off.

NOTE: Hot air will blow from both sides of the replace

when the 3-position heater switch is activated. The heater

may emit a slight, harmless odor when rst used. This odor

is a normal condition caused by initial heating of internal
heater parts and will not occur again.

Resetting the Temperature Cutoff Switch

Should the heater overheat, an automatic cut out will turn

the replace off and it will not come back on without being

reset. It can be reset by switching the On/Off Switch to Off

and waiting ve (5) minutes before switching the unit back

on.

!

NOTE: If operating the unit with a remote control, the
remote may require re-initializing after turning the power
off.

CAUTION: If you need to continuously reset the heater,

disconnect power and call Dimplex customer service at

1-888-DIMPLEX (1-888-346-7539).

Remote Control

!

NOTE: This unit is not designed to be used with

wall switches for ame control, thermostat control or
Dimplex wall setters.

The replace is supplied with a radio frequency remote

control. This remote control has a range of approximately
50 feet (15.25 m), it does not have to be pointed at the

replace and can pass through most obstacles (including

Remote Control Initialization/Reprogramming

If the remote control or remote control receiver has been
replaced, follow these steps to initialize the remote control
and receiver:

Ensure that power is supplied through main service 1.
panel.

Access the manual controls, (remove glass doors or 2.
pull grill down if applicable) pull right hand edge of right
hand steel curtain towards the center of unit.

Locate manual controls. (Figure 1)3.

Activate the On/Off switch, the red level 1 indicator light 4.

will ash.

Press and hold the “ - “ portion of the 3-position heater 5.

switch for ve (5) seconds (the second red indicator
light will ash).

Press the On button located on the remote control. 6.

(Figure 2)

This will synchronize the remote control and receiver.

!

NOTE: You will have only 10 seconds to perform this

last step. Failure to do so will result in these steps

needing to be followed again.

Battery Replacement

To replace the battery:

Slide battery cover open on the remote control (Figure 1.

2).
Install one (1) 12-Volt (A23) battery in the battery 2.
holder.
Close the battery cover3.

Battery must be recycled or disposed of properly.
Check with your Local Authority or Retailer for
recycling advice in your area.

Figure 2

On

Button

Off Button

Plastic
Strip

Battery
Cover

3

MAINTENANCE

Ember Bed

Assembly

Front Edge

Rear Tab

Back Ledge

Mirror

SCREWS

WARNING: Disconnect all power coming to replace at

main service panel before attempting any maintenance

or cleaning to reduce risk of re, electric shock or

damage to persons.

WARNING: If the replace was operating prior to

servicing allow at least 10 minutes for light bulbs and
heating elements to cool off to avoid accidental burning
of skin.

Light Bulb Replacement

Light bulbs need to be replaced when you notice a dark

section of the ame of when the clarity is reduced. There
are four bulbs under the log set which generate the ames

and embers.

Helpful Hints: It is a good idea to replace all light bulbs
at one time if they are close to the end of their rated life.
Group replacement will reduce the number of times you
need to open the unit to replace light bulbs. Long life
bulbs are recommended to reduce the frequency of bulb
changes.

Bulb Requirements: Quantity of 4 clear chandelier or
candelabra bulbs with an E-12 (small) socket base, 60 watt
rating. Example: GE 60BC or Philips 60CTC.

Do not exceed 60 Watts per bulb.

Tool Requirements: Philips Screw Driver

Open steel curtain (remove glass doors if applicable). 1.
The bulbs can be accessed from either side of the

replace.

Remove two screws on log bracket and remove log 2.

plate (Figure 3).

Pull the rear edge of the log set forward by grasping 3.

the ember bed by the sides, pull rmly until the rear tab

pops out from under the back ledge, then lift the logs

out. (Figure 4)

!

IMPORTANT: Only handle the log-set by the plastic
ember-bed, not the logs themselves.

!

NOTE: Log-set ts tightly into rebox. Some force may

be necessary to remove.

Examine the bulbs to determine which bulbs require 4.
replacement.

Remove the icker rod. Begin by removing the plastic 5.
grommet, which holds the end of the rod in the left
bracket. Grasp and turn it ¼ turn, releasing it from the
slot in the bracket, and then lift it out of the bracket.

The motor side of the rod may be attached to the motor 6.
in one of two ways:

Secured with a spring - attach needle nose pliers to •
the spring on the motor shaft and pull while rotating in
the same direction of the spring winding.
Secured with a rubber gasket - pull and twist the gas-•
ket away from the motor simultaneously until it comes
off the motor shaft.

CAUTION: Ensure that the icker rod does not get

bent during removal and re-connecting, ensure the rod is

straight when replaced, otherwise, it may cause excessive
noise during operation.

!

NOTE: To replace the icker rod that uses a spring,
attach needle nose pliers to the icker rod spring and push
onto the icker motor shaft while rotating in the opposite

direction of the spring winding.

Unscrew bulbs counter clockwise.7.

Insert new bulbs.8.

Reassemble in the reverse order as above.9.

!

NOTE: To replace the log set insert the front edge,
pushing back down until the rear tab snaps under the back

ledge and the logs are resting against the partially reective

glass.

Partially Reective Glass Cleaning

The partially reective glass is cleaned in the factory during

the assembly operation. During shipment, installation,

handling, etc., the partially reective glass surface may
collect dust particles; these can be removed by bufng

lightly with a clean dry cloth.

To remove ngerprints or other marks, the partially
reective glass can be cleaned with a damp cloth using

good quality household glass cleaner. The partially

reective glass should be completely dried with a lint free

cloth or paper towel.

CAUTION: Do not use abrasive cleaners on partially

reective glass surface or spray liquids directly onto any

surface.

Figure 3

Figure 4

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