WARNING: If the information in this manual is not followed exactly, a fire or explosion may result causing
property damage, personal injury or loss of life.
— Do not store or use gasoline or other flammable
vapors and liquids in the vicinity of this or any other
appliance.
— WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any
phone in your building.
• Immediately call your gas supplier from a neighbor’s
phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire
department.
— Installation and service must be performed by a quali-
fied installer, service agency or the gas supplier.
Save this manual for future reference.
For more information, visit www.desatech.com
WARNING: Improper installation, adjustment, alteration, service or maintenance can cause injury or property damage. Refer to this manual for correct installation
and operational procedures. For assistance or additional information consult a qualified installer, service
agency or the gas supplier.
WARNING: This appliance is for installation only in
a solid-fuel burning masonry or UL127 factory-built
fireplace or in a listed ventless firebox enclosure. It is
design-certified for these installations in accordance
with ANSI Z21.11.2. Exception: Do not install this appliance in a factory-built fireplace that includes instructions stating it has not been tested or should not be
used with unvented gas logs.
WARNING: This is an unvented gas-fired heater. It uses
air (oxygen) from the room in which it is installed. Provisions for adequate combustion and ventilation air must
be provided. Refer to Air for Combustion and Ventilation
section on page 6 of this manual.
This appliance may be installed in an aftermarket,* permanently located, manufactured (mobile) home, where
not prohibited by local codes.
This appliance is only for use with the type of gas indicated on the rating plate. This appliance is not convertible for use with other gases.
* Aftermarket: Completion of sale, not for purpose of resale, from the manufacturer
TABLE OF CONTENTS
Safety Information ............................................... 3
Illustrated Parts Breakdown and Parts List ....... 28
Warranty Information .........................................
ce .............................................. 26
114745-01B
22
26
32
SAFETY INFORMATION
IMPORTANT: Read this owner’s
manual carefully and completely
before trying to assemble, operate or service this log set.
Improper use of this log set can
cause serious injury or death
from burns, fire, explosion,
electrical shock and carbon
monoxide poisoning.
WARNING: Do not allow fans
to blow directly into the fireplace.
Avoid any drafts that alter burner
flame patterns. Ceiling fans can
create drafts that alter burner
flame patterns. Altered burner
patterns can cause sooting.
WARNING: Do not place log
scraps or lava rocks on burner
DANGER: Carbon monoxide
poisoning may lead to death!
Carbon Monoxi de Poisoning : Early signs of
carbon monoxide poisoning resemble the flu, with
headaches, dizziness or nausea. If you have these
signs, the log set may not be working properly.
Get fresh air at once! Have log set serviced.
Some people are more affected by carbon monoxide than others. These include pregnant women,
people with heart or lung disease or anemia, those
under the influence of alcohol and those at high
altitudes.
Natural & Propane/LP Gas: Natural & Propane/LP
gas are odorless. An odor-making agent is added
to the gas. The odor helps you detect a gas leak.
However, the odor added to the gas can fade. Gas
may be present even though no odor exists.
Make certain you read and understand all warnings.
Keep this manual for reference. It is your guide to
safe and proper operation of this log set.
WARNING: Any change to
this log set or its controls can
be dangerous.
WARNING: Do not use a blower insert, heat exchanger insert or
other accessory not approved for
use with this appliance.
WARNING: This appliance is
equipped with (natural or propane/LP) gas. Field conversion
is not permitted.
Due to high temperatures, the
appliance should be located out
of traffic and away from furniture
and draperies.
Do not place clothing or other
flammable material on or near
the appliance. Never place any
objects on the heater.
Heater assembly becomes very
hot when running heater. Keep
children and adults away from
hot surface to avoid burns or
clothing ignition. Heater will
remain hot for a time after shutdown. Allow surface to cool
before touching.
Carefully supervise young children when they are in the room
with appliance. When using the
hand-held remote accessory,
keep selector switch in the OFF
position to prevent children from
turning on burners with remote.
You must operate this heater
with a fireplace screen in place.
Make sure fireplace screen is
closed before running heater.
114745-01B3
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SAFETY INFORMATION
Continued
Keep the appliance area clear
and free from combustible materials, gasoline and other flam
mable vapors and liquids.
Solid fuels shall not be burned in
a fireplace in which an unvented
room heater installed.
Children and adults should be
alerted to the hazard of high temperature and should stay away to
avoid burns or clothing ignition.
1. This appliance, as supplied, is only for use
with the type of gas indicated on the rating
plate. This appliance is not convertible for
use with other gases.
2. Do not place propane/LP supply tank(s) in
side the structure.Locate propane/LP supply
tank(s) outdoors (propane/LP units only).
3. If you smell gas
• shut off gas supply
• do not try to light any appliance
• do not touch any electrical switch; do not use
any phone in your building
• immediately call your gas supplier from a
neighborʼs phone. Follow the gas supplierʼs
instructions
• if you cannot reach your gas supplier, call
the fire department
4. This heater shall not be installed in a bedroom
or bathroom, unless installed as a vented appli
ance. See Installing Damper Clamp Accessory for Vented Operation, page 12.
5. Before installing in a solid fuel burning fireplace,
the chimney flue and firebox must be cleaned of
soot, creosote, ashes and loose paint by a qualified
chimney cleaner. Creosote will ignite if highly
heated. Inspect chimney flue for damage. If dam
aged, repair flue before operating appliance.
6. If fireplace has glass doors, never operate with
glass doors closed, If you operate heater with
doors closed, heat buildup inside fireplace will
cause glass to burst. Also if fireplace opening
has vents at the bottom, you must open the
vents before operating heater.
7. To prevent the creation of soot, follow the instruc
tions in Cleaning and Maintenance, page 20.
-
8. Before using furniture polish, wax, carpet
cleaner or similar products, turn heater off. If
heated, the vapors from these products may
create a white powder residue within the burner
box or on adjacent walls and furniture.
9. This heater needs fresh, outside air ventilation
to run properly this heater has an Oxygen De
pletion Sensing (ODS) safety shutoff system.
The ODS shuts down the heater if enough fresh
air is not available. See Air Combustion and Ventilation page 6. If the heater keeps shutting
off, see Troubleshooting, page 22.
10. Do not run heater
• where flammable liquids or vapors are used
or stored
• under dusty conditions
11. Do not use heater to cook food or burn paper
or other objects.
12. Do not use heater if any part has been exposed
to or under water. Immediately call a qualified
service technician to inspect the room heater
and to replace any part of the control system and
any gas control which has been under water.
-
13. Do not operate heater if any log is broken. Do
not operate heater if a log is chipped (dimesize or larger).
14. Turn heater off and let cool before servicing,
installing or repairing. Make sure the selector
switch is in the OFF position. Only a quali
fied service person should install, service or
repair heater.
15. Make sure the selector switch is in the OFF
position when you are away from home for
long periods of time.
16. Remote-ready heaters shall not be connected
to any external electrical source.
17. Operating heater above elevations of 4,500
feet may cause pilot outage.
18. To prevent performance problems, do not use
propane/LP tank(s) of less than 100 lb. capac
ity (propane/LP units only).
19. Prov ide adeq ua te clearan ce s around air
openings.
-
WARNING: Failure to position the parts in accordance
with these diagrams or failure
to use only parts specifically
approved with this heater may
result in property damage or
personal injury.
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114745-01B
PRODUCT
IDENTIFICATION
Log Set
Lava Rock
Chassis Assembly
Figure 1 - Product Identification
LOCAL CODES
Install and use the heater with care. Follow all
local codes. In the absence of local codes, use the
latest edition of the National Fuel Gas Code ANSI
Z223.1/NFPA 54*
*Available from:
American National Standards Institute, Inc.
1430 Broadway
New York, NY 10018
National Fire Protection Association, Inc.
Battery march park
Quincy, MA 02269
Note: Where listed vented decorative logs are
required, thermostat operations is not permitted.
The installation of appliances designed for manu
factured home (U.S. only) or mobile home instal
lation must conform with the Standard CAN/CSA Z240 MH, Standard, Title 24 CFR, Part 3280, in
the United States or when such a Standard is not
applicable, ANSI/NCSBCS A225.1/NFPA 501A Manufactured Home Installations Standard.
State of Massachusetts: The installation
must be made by a licensed plumber or
gas fitter in the Commonwealth of Massachusetts.
Sel lers of unvented propane or natural
gas-fired supplemental room heaters shall
provide to each purchaser a copy of 527
CMR 30 upon sale of the unit.
Vent-free gas products are prohibited for
bedroom and bathroom installation in the
Commonwealth of Massachusetts.
UNPACKING
CAUTION: Do not remove the
data plates from the grate assembly. The data plates contain
important warranty and safety
information.
1. Remo ve log set asse mbly from car ton .
Note: Do not pick up assembly by logs.
This could damage the unit. Always handle
assembly by grate.
2. Remove all protective packaging applied to log
set for shipment.
3. Check all items for any shipping damage. If
damaged, promptly inform dealer where you
bought appliance.
OPTIONAL REMOTE
CONTROL ACCESSORIES
There are four optional remote controls that can
be purchased separately:
Wall switch Hand-held ON/OFF remote
Wall thermostat Hand-held thermostat remote
See Accessories, page 26
The wall thermostat or hand-held thermostat may not
be used where vented decorative listings is required.
PRODUCT FEATURES
-
OPERATION
This heater is clean burning. It requires no outside
venting. There is no heat loss out a vent or up a
chimney. Heat is generated by both realistic flames
and glowing coals. This heater is designed for
vent-free operation with flue damper closed. It
has been tested and approved to ANSI Z21.11.2
standard for unvented heaters. State and local
codes in some areas prohibit the use of vent-free
heaters. This heater may also be operated as a
vented decorative (ANSI Z21.60) product by
opening the flue damper.
SAFETY DEVICE
This heater has a pilot with an Oxygen Depletion Sensing (ODS) safety shut off system. The
ODS/pilot is a required feature for vent-free room
heaters. The ODS/pilot shuts off the heater if there
is not enough fresh air.
PIEZO IGNITION SYSTEM
This heater has a piezo ignitor. This system requires no matches, batteries or other sources to
light heater.
114745-01B5
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AIR FOR COMBUSTION
AND VENTILATION
WARNING: This heater shall
not be installed in confined
space or unusually tight construction unless provisions are
provided for adequate combustion and ventilation air. Read the
following instructions to insure
proper fresh air for this and
other fuel-burning appliances
in your home.
Todayʼs homes are built more energy efficient
than ever. New materials, increased insulation and
new construction methods help reduce heat loss
in homes. Home owners weather strip and caulk
around windows and doors to keep the cold air out
and the warm air in. During heating months, home
owners want their homes as airtight as possible.
While it is good to make your home energy effi
cient, your home needs to breathe. Fresh air must
enter your home. All fuel-burning appliances need
fresh air for proper combustion and ventilation.
Exhaust fans, fireplaces, clothes dryers and fuel
burning appliances draw air from the house to
operate. You must provide adequate fresh air for
these appliances. This will insure proper venting
of vented fuel-burning appliances.
PROVIDING ADEQUATE
VENTILATION
The following are excerpts from National Fuel
Gas Code, ANSI Z223.1/NFPA 54, Section 5.3,
Air for Combustion and Ventilation
All spaces in homes fall into one of the three fol
lowing ventilation classifications:
1. Unusually Tight Construction
2. Unconfined Space
3. Confined Space
The information on pages 6 through 8 will help
you classify your space and provide adequate
ventilation.
Unusually Tight Construction
The air that leaks around doors and windows
may provide enough fresh air for combustion and
ventilation. However, in buildings of unusually
tight construction, you must provide additional
fresh air.
.
Unusually tight construction is defined
as construction where:
a. Walls and ceilings exposed to the out-
side atmosphere have a continuous
water vapor retarder with a rating of
one perm (6 x 10-11 kg per pa-sec-m2)
or less with openings gasketed or
sealed and
b. weather stripping has been added on
openable windows and doors
c. caulking or sealants are applied to
areas such as joints around window
and door frames, between sole plates
and floors, between wall-ceiling joints,
between wall panels, at penetrations
for plumbing, electrical and gas lines
and at other openings.
If your home meets all of the three
criteria above, you must provide ad
ditional fresh air. See Ventilation Air
From Outdoors, page 6.
If your home does not meet all of the three
criteria above, proceed to Determining
-
Fresh-Air Flow For Appliance Location
Confined and Unconfined Space
The National Fuel Gas Code, ANSI Z223.1/NFPA
54 defines a confined space as a space whose vol
ume is less than 50 cubic feet per 1,000 Btu per hour
(4.8 m3 per kw) of the aggregate input rating of all
appliances installed in that space and an unconfined
space as a space whose volume is not less than 50
cubic feet per 1,000 Btu per hour (4.8 m3 per kw) of
the aggregate input rating of all appliances installed
in that space. Rooms communicating directly with
the space in which the appliances are installed*,
through openings not furnished with doors, are
considered a part of the unconfined space.
* Adjoining rooms are communicating only if
there are odorless passageways or ventilation grills
between them.
DETERMINING FRESH-AIR FLOW
FOR APPLIANCE LOCATION
Determining if You Have a Confined or
Unconfined Space
Use this work sheet to determine if you have a
confined or unconfined space.
Space: Includes the room in which you will
install appliance plus any adjoining rooms with
doorless passageways or ventilation grills between
the rooms.
and
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.
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114745-01B
AIR FOR COMBUSTION
AND VENTILATION
Continued
1. Determine the volume of the space (length x
width x height).
Length x Width x Height = ________
(volume of space)
Example: Space size 20 ft. (length) x 16 ft.
(width) x 8 ft. (ceiling height) = 2560 cu. ft.
(volume of space)
If additional ventilation to adjoining room is sup
plied with grills or openings, add the volume of
these rooms to the total volume of the space.
2. Multiply the space volume by 20 to determine
the maximum Btu/Hr the space can support.
_____ _____ __(vo lume of space) x 20 =
(Maximum Btu/Hr the space can support)
Example: 2560 cu. ft. (volume of space) x
20 = 51,200 (maximum Btu/Hr the space can
support)
3. Add the Btu/Hr of all fuel burning appliances
in the space.
Vent-free appliance
Gas water appliance*
Gas furnace
Vented gas appliance
Gas fireplace logs
Other gas appliances* +
Total =
* Do not include direct-vent gas appliances.
Direct-vent draws combustion air from the
outdoors and vents to the outdoors.
Example:
Gas water appliance
Vent-free appliance +
Total =
4. Compare the maximum Btu/Hr the space can
support with the actual amount of Btu/Hr used.
___________ Btu/Hr (maximum the space
can support)
____________Btu/Hr (actual amount of
Btu/Hr used)
Example: 51,200 Btu/Hr ( maximum the
space can support)
73,000 Btu/Hr (actual amount of
Btu/Hr used)
_________Btu/Hr
_________Btu/Hr
_________Btu/Hr
_________Btu/Hr
_________Btu/Hr
_________Btu/Hr
_________Btu/Hr
40,000
_________Btu/Hr
33,000
_________Btu/Hr
73,000
_________Btu/Hr
cu. ft.
The space in the previous example is a confined
space because the actual Btu/Hr used is more than
the maximum Btu/Hr the space can support. You
must provide additional fresh air. Your options
are as follows:
A. Rework worksheet, adding the space of an
adjoining room. If the extra space provides an
unconfined space, remove door to adjoining
room or add ventilation grills between rooms.
See Ventilation Air From Inside Building.
B. Vent room directly to the outdoors. See Ven
tilation Air From Outdoors,
C. Install a lower Btu/Hr appliance, if lower
Btu/Hr size makes room unconfined.
If the actual Btu/Hr used is less than the
maximum Btu/Hr the space can support, the
space is an unconfined space. You will need
no additional fresh air ventilation.
page 8.
WARNING: If the area in which
the appliance may be operated
is smaller than that defined as
an unconfined space or if the
building is of unusually tight
construction, provide adequate
combustion and ventilation air
by one of the methods described
in the National Fuel Gas Code, ANSI Z223.1/NFPA 54 Section 5.3
or applicable local codes.
VENTILATION AIR
Ventilation Air From Inside Building
This fresh air would come from an adjoining unconfined space. When ventilating to an adjoining
unconfined space, you must provide two permanent openings: one within 12" of the ceiling and
one within 12" of the floor on the wall connecting
the two spaces (see options 1 and 2, Figure 2 on
page 8). You can also remove door into adjoining
room (see option 3, Figure 2). Follow the National
Fuel Gas Code, ANSI Z223.1/NFPA 54, Section
5.3, Air for Combustion and Ventilation for re-
quired size of ventilation grills or ducts.
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114745-01B7
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AIR FOR COMBUSTION
Outlet
Air
Ventilated
Attic
Outlet
A
ir
Inlet
Air
Inlet Air
Ve
ntilated
Crawl Space
To
Crawl
Space
To Attic
Or
Remove
Door into
Adjoining
Room,
Option
3
Ventilation Grills
Into Adjoining Room,
Option
2
Ve
ntilation
Grills
Into Adjoining
Room,
Option 1
12"
12"
AND VENTILATION
Continued
INSTALLATION
NOTICE: This heater is intended
for use as supplemental heat.
Use this heater along with your
primary heating system. Do not
install this heater as your primary
heating source. If you have a
central heating system, you may
run system's circulating blower
while using heater. This will help
circulate the heat throughout the
house. In event of a power outage, you can use this heater as
your primary heat source.
Figure 2 - Ventilation Air from Inside
Building
Ventilation Air From Outdoors
Provide extra fresh air by using ventilation grills or
ducts. You must provide two permanent openings:
one within 12" of the ceiling and one within 12"
of the floor. Connect these items directly to the
outdoors or spaces open to the outdoors. These
spaces include attics and crawl spaces. Follow the
National Fuel Gas Code, ANSI Z223.1/NFPA 54,
Section 5.3, Air for Combustion and Ventilation for
required size of ventilation grills or ducts.
IMPORTANT: Do not provide openings for inlet
or outlet air into attic if attic has a thermostatcontrolled power vent. Heated air entering the attic
will activate the power vent.
Figure 3 - Ventilation Air from Outdoors
8
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WARNING: A qualified service person must install heater.
Follow all local codes.
NOTICE: State or local codes may
only allow operation of this appliance in a vented configuration.
Check your state or local codes.
WARNING: Make sure the
selector switch is in the OFF position before installing heater.
WARNING: Before installing
in a solid fuel burning fireplace,
the chimney flue and firebox
must be cleaned of soot, creosote, ashes and loose paint by a
qualified chimney cleaner. Creo
sote will ignite if highly heated. A
dirty chimney flue may create and
distribute soot within the house.
Inspect chimney flue for damage.
If damaged, repair flue damper
before operating appliance.
114745-01B
INSTALLATION
Continued
WARNING: Seal any fresh
air vents or ash clean-out doors
located on floor or wall of fireplace. If not, drafting may cause
pilot outage or sooting. Use a
heat-resistant sealant. Do not
seal chimney flue damper.
WARNING: Never install
the heater
• in a bedroom or bathroom
unless installed as a vented
appliance, see page 12
• in a recreational vehicle
• where curtains, furniture,
clothing or other flammable
objects are less than 42 inches
from the front, top or sides of
heater
• in high traffic areas
• in windy or drafty areas
CAUTION: This heater creates warm air currents. These
currents move heat to wall sur
faces next to heater. Installing
heater next to vinyl or cloth wall
coverings or operating heater
where impurities (such as, but
not limited to, tobacco smoke,
aromatic candles, cleaning fluids, oil or kerosene lamps, etc..)
in the air exist, may discolor
walls or cause odors.
IMPORTANT: Vent-free heaters add moisture to
the air. Although this is beneficial, installing heater
in rooms without enough ventilation air may cause
mildew to form from too much moisture. See Air
for Combustion and Ventilation
CHECK GAS TYPE
Use the correct gas type (natural or propane/LP) for
your unit. If your gas supply is not correct, do not
install in fireplace. Call dealer where you bought
the appliance for proper type of appliance.
, page 6.
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WARNING: This appliance
is equipped for (natural or propane/LP) gas. Field conversion
is not permitted.
INSTALLATION AND CLEARANCES
FOR VENT-FREE OPERATION
WARNING: Maintain the
minimum clearances. If you
can, provide greater clearances
from floor, ceiling and adjoining
wall.
MINIMUM FIREPLACE CLEARANCE
TO COMBUSTIBLE MATERIALS
LOG SIZE 18", 24"
SIDE WALL 16"
CEILING 42"
FLOOR 5"
LOG SIZING REQUIREMENTS
MINIMUM FIREBOX SIZE
LOG FRONT REAR
SIZE HEIGHT DEPTH WIDTH WIDTH
18" 18" 14" 30" 20.5"
24" 18" 14" 35" 24.5"
*Measured at 14" depth
Allow adequate clearances for accessibility for
purposes of servicing and proper operation
Carefully follow the instructions below. This will
ensure safe installation into masonry, UL127-listed
manufactured fireplace or listed vent-free firebox.
Minimum Clearances For Side
Combustible Material, Side Wall and
Ceiling
A. Clearances from the side of the fireplace
cabinet to any combustible material and wall
should follow diagram in Figure 4, page 10.
Example: The face of a mantel, bookshelf,
etc.. is made of combustible material must be
4" from the side of the fireplace to the cabinet
(see Figure 4, page 10).
B. Clearances from the top of the fireplace open
ing to the ceiling should not be less than 42
inches.
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114745-01B9
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INSTALLATION
Heat Resistant
Material
(A)
Continued
Example
*Minimum 16 inches from Side Wall
Figure 4 - Minimum Clearance for
Combustible to Wall
NOTICE: Non thermostat controlled heaters may be used as
a vented product. If so, you must
always run heater with chimney
flue damper open and damper
clamp installed. If running heater
with damper open, noncombustible material above the fireplace
opening is not needed. Go to
Installing Damper Clamp Accessory for Vented Operation,
page 12.
Noncombustible Re q u i r emen t s for
Material Distance (A) Safe Installation
12" or more N o n c o m b u s t i b l e
material OK.
Between 8" and 12" 24" Models:
Install fireplace hood
accessory (GA6050,
GA6052, GA6053, see
Accessories, page 26).
18" Model: Noncom bustible material OK.
*
Less than 8" Noncombustible
m a t e ri a l m u st be
extended to at least 8".
See Between 8" and
12 " , above . If yo u
cannot extend material,
yo u m u s t op er a t e
heater with flue damper
o p e n. a nd da m p er
clamp installed
Minimum Noncombustible Material
Clearances
If Not Using Mantel
Note: If using a mantel proceed to If Using Man-
tel. If not using mantel, follow the information
on this page.
You must have noncombustible material(s) above
the fireplace opening. Noncombustible materials
(such as slate, marble, tile, etc..) Must be at least
1/2 inch thick. With sheet metal, you must have
noncombustible material behind it. Noncombus
tible material must extend at least 8" up (for all
models). If noncombustible material is less than
12", you must install the fireplace hood accessory
(24" Models Only). See Figure 5 for minimum
clearances.
10
Figure 5 - Heat Resistant Material (Slate,
Marble, Tile, etc.) Above Fireplace
If Using Mantel
You must have noncombustible material(s) above the
fireplace opening. Noncombustible materials (such as
slate, marble, tile, etc.) must be at least 1/2 inch thick.
With sheet metal, you must have noncombustible
-
material behind it. Noncombustible material must
extend at least 8 inches up (for all models). If noncombustible material is less than 12", you must install the
fireplace hood accessory (24" Models Only). Even if
noncombustible material is more than 12", you may
need the hood accessory to deflect heat away from
your mantel shelf. See Figure 5 and Figures 6 and 7,
page 11, for minimum clearances.
IMPORTANT: If you cannot meet these minimum
clearances, you must operate heater with chimney
flue damper open. Go to Installing Damper Clamp
Accessory for Vented Operation
www.desatech.com
, page 12.
114745-01B
INSTALLATION
Minimum NonCombustible
Material
Minimum NonCombustible
Material Height
Distances to
Underside of
Mantel
To
p of Fireplace
Opening
Underside of
Mantel Shelf
12"
(A)
28"
34 1/2"
38 5/8"
42"
All minimum
distances are
in inches
2 1/2"
6"
8"
10"
Mantel Shelf
Minimum NonCombustible
Material
8"
Min.
14 1/2"
18 5/8"
22 1/2"
All minimum
distances are
in inches
26"
2 1/2"
6"
8"
10"
12"
Distances to
Underside of
Mantel
Hood
(GA6050,
GA6052
or GA6053)
To
p of Fireplace
Opening
Underside of
Mantel Shelf
14"
Min.
Combustible
Material
Noncombustible
Material
Hearth
5"
Min.
Combustible
Material
Continued
MANTEL CLEARANCES
In addition to meeting noncombustible material
clearances, you must also meet required clearances
between fireplace opening and mantel shelf. If
you do not meet the clearances listed below, you
will need a hood.
Determining Minimum Mantel Clearance
If you meet minimum clearance between mantel
shelf and top of fireplace opening, a hood is not
required (see Figure 6).
Determining Minimum Mantel Clearance
When Using a Hood
If minimum clearances in Figure 6 are not met, you
must have a hood. When using a hood there are
still certain minimum mantel clearances required.
Follow minimum clearances shown in Figure 7
when using hood.
NOTICE: Surface temperatures
of adjacent walls and mantels become hot during operation. Walls
and mantels above the firebox
may become hot to the touch.
If installed properly, these temperatures meet the requirement
of the national product standard.
Follow all minimum clearances
shown in this manual.
NOTICE: If your installation does
not meet the minimum clearances shown, you must do one
of the following:
• operate the logs only with the
flue damper open and damper
clamp installed
• raise the mantel to an ac
-
ceptable height
• remove the mantel
FLOOR CLEARANCES
A. If installing appliance on the floor level, you
must maintain the minimum distance of 14"
to combustibles (see Figure 8).
B. If combustible materials are less than 14" to
the fireplace, you must install appliance at
least 5" above the combustible flooring (see
Figure 9).
Figure 6 - Minimum Mantel Clearances
Without Using Hood
Figure 8 - Minimum Fireplace Clearances
If Installed at Floor Level
Figure 7 - Minimum Mantel Clearances
114745-01B11
When Using Hood
Figure 9 - Minimum Fireplace Clearances
Above Combustible Flooring
www.desatech.com
INSTALLATION
Continued
INSTALLING DAMPER CLAMP
ACCESSORY FOR VENTED
OPERATION
Note: When used as a vented decorative, appliance
must be installed only in a solid-fuel burning
fireplace with a working flue and constructed of
noncombustible material.
If your heater is a non-thermostatically-controlled
model, you may use this heater as a vented product.
There are three reasons for operating your heater
in the vented mode.
1. The fireplace does not meet the clearance
to combustibles requirements for vent-free
operation.
2. State or local codes do not permit vent-free
operation.
3. You prefer vented operation.
If reasons number 1 or 2 above apply to you, you
must permanently open chimney flue damper. You
must install the damper clamp accessory (to order,
see Accessories, page 26). This will insure vented
operation (see Figure 10). The damper clamp will
keep damper open. Installation instructions are
included with clamp accessory.
Damper
Clamp
Damper
Clamp
Damper
Damper
Damper
See chart below for minimum permanent flue
opening you must provide. Attach damper clamp
so the minimum permanent flue opening will be
maintained at all times.
WARNING: If installing in a
sunken fireplace, special care
is needed. You must raise the
fireplace floor to allow access
to heater control panel. This
will insure adequate air flow and
guard against sooting. Raise
fireplace floor with noncombustible material. Make sure material
is secure.
Masonry
Fireplace
Manufactured
Fireplace
Figure 10 - Attaching Damper Clamp
12
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CAUTION: Do not pick up
heater assembly by logs. This
could damage unit. Only handle
assembly by grates.
IMPORTANT: Make sure the heater burners are
level. If heater is not level, heater will not work
properly.
Installation Items Needed
• control cover kit (provided with heater)
• approved flexible gas hose and fittings (pro
vided with heater) (if allowed by local codes)
• sealant (res is tant to pro pane/LP gas, not
provided)
114745-01B
-
INSTALLATION
Continued
Note: Install optional GHRCTB Receiver and
Hand-Held Remote Control Kit (see Accessories
page 26) before installing gas log heater. See in
stallation instructions included with the kit.
1. App ly pipe joint sealant light ly to male
threads of gas fitting (not provided). Connect
approved flexible gas hose to inlet side of gas
control (see Figure 11).
2. Position heater assembly in fireplace.
3. Connect to gas supply. See Connecting To
Gas Supply
Flexible Gas Hose
(if allowed by local
codes)
Figure 11 - Attaching Flexible Gas Hose
CONNECTING TO GAS SUPPLY
WARNING: This appliance
.
Gas Control Valve
to Heater Gas Regulator
Installation Items Needed
Before installing heater, make sure you have the
items listed below.
• external regulator (supplied by installer)
,
• piping (check local codes)
-
• sealant (resistant to propane/LP gas)
• equipment shutoff valve *
• test gauge connection *
• sediment trap
• tee joint
• pipe wrench
• approved flexible gas line with gas connector
(if allowed by local codes) (provided)
* A CSA design-certified equipment shutoff valve
with 1/8" NPT tap is an acceptable alternative to
test gauge connection. Purchase the optional CSA
design-certified equipment shutoff valve from your
dealer. See
For propane/LP units, the installer must supply
an external regulator. The external regulator will
reduce incoming gas pressure. You must reduce
incoming gas pressure to between 11 and 14 inches
of water. If you do not reduce incoming gas pres
sure, heater regulator damage could occur. Install
external regulator with the vent pointing down
as shown in Figure 12. Pointing the vent down
protects it from freezing rain or sleet.
Accessories, page 26.
requires a 3/8" NPT (National
Pipe Thread) inlet connection to
the pressure regulator.
CAUTION: Use only new,
black iron or steel pipe. Internally-tinned copper tubing may
WARNING: A qualified service
person must connect heater to gas
supply. Follow all local codes.
CAUTION: Never connect
propane/LP fireplace directly
to the propane/LP supply. This
heater requires an external regu
lator (not supplied). Install the
be used in certain areas. Check
your local codes. Use pipe of
1/2" diameter or greater to allow
proper gas volume to heater. If
pipe is too small, undue loss of
volume will occur.
External
Regulator
-
Propane/LP
Supply Tank
external regulator between the
heater and propane/LP supply.
Vent
WARNING: Never connect
Pointing
Down
natural gas fireplace to private
(non-utility) gas wells. This
gas is commonly known as
wellhead gas.
114745-01B13
www.desatech.com
Figure 12 - External Regulator With Vent
Pointing Down
-
INSTALLATION
Continued
Installation must include an equipment shutoff
valve, union and plugged 1/8" NPT tap. Locate NPT
tap within reach for test gauge hook up. NPT tap
must be upstream from heater (see Figure 13).
IMPORTANT: Install equipment shutoff valve in
an accessible location within 6 feet of the appli
ance. The equipment shutoff valve is for turning
on or shutting off the gas to the appliance.
Apply pipe joint sealant lightly to male NPT
threads. This will prevent excess sealant from
going into pipe. Excess sealant in pipe could result
in clogged heater valves.
WARNING: Use pipe joint
sealant that is resistant to liquid
petroleum (LP) gas.
We recommend that you install a sediment trap
in supply line as shown in Figure 13, depending
on your model. Locate sediment trap where it is
within reach for cleaning. Install in piping system
between fuel supply and heater. Locate sediment
trap where trapped matter is not likely to freeze.
A sediment trap traps moisture and contaminants.
This keeps them from going into heater controls. If
sediment trap is not installed or is installed wrong,
heater may not run properly.
Approved Flexible Gas Hose
(if allowed by local codes)
CAUTION: Avoid damage to
gas control. Hold gas control
with wrench when connecting it
to gas piping and/or fittings.
CHECKING GAS CONNECTIONS
-
WARNING: Test all gas piping
and connections for leaks after
installing or servicing. Correct
all leaks at once.
WARNING: Never use an
open flame to check for a leak.
Apply a noncorrosive leak detection fluid to all joints. Bubbles
forming show a leak. Correct all
leaks at once.
CAUTION: Make sure external regulator has been installed between propane/LP
supply and heater. See guide
lines under Connecting to Gas
Supply
, page 13.
-
To Gas
Control
Valve
* Purchase the optional CSA design-certified equipment shutoff valve from your dealer. See Accessories, page 26.
**Minimum inlet pressure for purpose of input adjustment.
14
CSA Design-Certified
Equipment Shutoff Valve
With 1/8" NPT Tap*
3" Minimum
Tee Pipe Cap
Joint Nipple
Sediment Trap
Figure 13 - Gas Connection (Remote-Ready Models Only)
www.desatech.com
Propane/LP - From
External Regulator
(11" W.C.** To 14"
W.C. Pressure)
Natural - From Gas
Meter (5" W.C.**
To 10.5" W.C.
Pressure)
114745-01B
INSTALLATION
Continued
PRESSURE TESTING GAS SUPPLY
PIPING SYSTEM
Test Pressures In Excess Of 1/2 PSIG
(3.5 kPa)
1. Disconnect appliance with its appliance main
gas valve (control valve) and equipment
shutoff valve from gas supply piping system.
Pressures in excess of 1/2 psig will damage
heater regulator.
2. Cap off open end of gas pipe where equipment
shutoff valve was connected.
3. Pressurize supply piping system by either
opening propane/LP supply tank valve for
propane/LP gas or opening main gas valve
located on or near gas meter for natural gas
or using compressed air.
4. Check all joints of gas supply piping system.
Apply noncorrosive leak detection fluid to all
joints. Bubbles forming show a leak.
5. Correct all leaks at once.
6. Reconn ect heate r and equi pment shutoff
valve to gas supply. Check reconnected fit
tings for leaks.
Test Pressures Equal To or Less Than
1/2 PSIG (3.5 kPa)
1. Close equipment shutoff valve (see Figure 14).
2. Pressurize supply piping system by either
opening propane/LP supply tank valve for
propane/LP gas or opening main gas valve
located on or near gas meter for natural gas
or using compressed air.
3. Check all joints from gas meter to equipment
shutoff valve for natural gas or propane/LP
supply to equipment shutoff valve for propane/
LP (see Figure 15 or 16). Apply noncorrosive
leak detection fluid to all joints. Bubbles form
ing show a leak.
4. Correct all leaks at once.
Equipment
Shutoff
Valve
Open
Propane/LP
Supply Tank
Figure 15 - Checking Gas Joints
(Propane/LP Gas Only)
Gas Meter
-
Figure 16 - Checking Gas Joints
PRESSURE TESTING HEATER GAS
CONNECTIONS
1. Open equipment shutoff valve (see Figure 14).
2. Open main gas valve located on or near gas
meter for natural gas or open propane/LP
supply tank valve.
3. Make sure control knob of heater is in the OFF
position.
4. Check all joints from equipment shutoff valve
to gas control (see Figures 15 and 16). Apply
noncorrosive leak detection fluid to all joints.
-
Bubbles forming show a leak.
5. Correct all leaks at once.
6. Light heater (see Operating Heater, page 16).
Check all other internal joints for leaks.
7. Turn off heater.
Equipment
Shutoff Valve
Control Valve
Location
Equipment
Shutoff Valve
Control Valve
Location
(Natural Gas Only)
Closed
Figure 14 - Equipment Shutoff Valve
114745-01B15
www.desatech.com
OPERATING HEATER
FOR YOUR SAFETY READ
BEFORE LIGHTING
WARNING: If you do not follow these instructions exactly,
a fire or explosion may result
causing property damage, personal injury or loss of life.
A. This appliance has a pilot which must be
lighted by hand. When lighting the pilot,
follow these instructions exactly.
B. BEFORE LIGHTING smell all around the
appliance area for gas. Be sure to smell next
to the floor because some gas is heavier than
air and will settle on the floor.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electric switch; do not
use any phone in your building.
• Immediately call your gas supplier from
a neig hbor ʼs phon e. Fo llo w the gas
supplierʼs instructions.
• If you cannot reach your gas supplier, call
the fire department.
C. Use only your hand to push in or turn the
gas control knob. Never use tools. If the
knob will not push in or turn by hand, donʼt
try to repair it, call a qualified service tech
nician or gas supplier. Force or attempted
repair may result in a fire or explosion.
D. Do not use this appliance if any part has
been under water. Immediately call a
qualified service technician to inspect the
appliance and to replace any part of the
control system and any gas control which
has been under water.
LIGHTING
INSTRUCTIONS
WARNING
• If fireplace has glass doors,
never operate this heater with
glass doors closed. If you op
erate heater with doors closed,
heat buildup inside fireplace
will cause glass to burst. Also
if fireplace opening has vents
at the bottom, you must open
the vents before operating
heater.
• You must operate this heater
with a fireplace screen in
place. Make sure fireplace
screen is closed before run
ning heater.
NOTICE: During initial operation
of new heater, burning logs will
give off a paper-burning smell.
Orange flame will also be present. Open damper or window to
vent smell. This will only last a
few hours.
Note: Home owners generally prefer to op-
erate their heater with the chimney damper
closed. This will put all the heat into the room.
However, there may be times you will desire
the full flames of the HI heat setting but will
find the heat output excessive. You can open
the chimney damper (if you have one) fully or
partially to release some of the heat.
-
-
WARNING: Damper handle
will be hot if heater has been
running.
1. STOP! Read the safety information, starting in column 1, of this page.
2. Make sure equipment shutoff valve is fully
open.
3. Set switch in the OFF position.
4. Press in and turn control knob clockwise
16
www.desatech.com
to the OFF position (see Figure 17,
page 17).
114745-01B
OPERATING HEATER
Continued
WARNING: Burners will
come on automatically within
one minute when the switch
is in the ON position after the
pilot is lit.
5. Wait five (5) minutes to clear out any gas.
Then smell for gas, including near the floor.
If you smell gas, STOP! Follow “B” in the
safety information, starting in column 1 of
this page. If you donʼt smell gas, go to the
next step.
6. Press in and turn control knob counter
clockwise
Press in control knob for five (5) seconds
(see Figure 17).
Note: You may be running this heater for
the first time after hooking up to gas supply. If so, the control knob may need to be
pressed in for 30 seconds or more. This will
allow air to bleed from the gas system.
7. With control knob pressed in, press and
release ignitor button. This will light pilot.
The pilot is attached to the front burner. If
needed, keep pressing ignitor button until
pilot lights.
Note: If pilot does not stay lit, contact a
qualified service person or gas supplier for
repairs. Until repairs are made, light pilot
with match. To light pilot with match, see
Manual Lighting Procedure
8. Keep control knob pressed in for 30 seconds
after lighting pilot. After 30 seconds, release
control knob.
• If control knob does not pop out when
released, contact a qualified service person
or gas supplier for repairs.
Note: If pilot goes out, repeat steps 4
through 8, page 16.
Control Knob
Flame Adjustment Knob
Figure 17 - Control Knob and Ignitor
Button Location, Manual Controlled
to the PILOT position.
, page 18.
Piezo
Ignitor
Switch in
OFF Position
9. Slightly push in and turn control knob coun
terclockwise to the ON position.
10. Wait one minute and switch selector switch
to the ON position to light burners. Note:
AUTO is only funct ional whe n using
GWMT1 or GWMS2 optional accessories.
11. Set flame adjustment knob to any level
between HI and LO.
CAUTION: Do not try to adjust heating levels by using the
equipment shutoff valve.
WARNING: Make sure the
selector switch is in the OFF
-
position when you are away
from home for long periods of
time. Heater will come on auto
matically with selector switch in
the ON position.
Pilot
Burner
Propane/LP
Ignitor
Electrode
Figure 18 - Pilot
Pilot
Burner
TO TURN OFF GAS
TO APPLIANCE
Shutting Off Heater
1. Turn control knob clockwise to the
OFF position.
2a. Set selector switch in the OFF position.
2b. If Using Optional Hand-Held Remote:
Set selector switch in the OFF position to
prevent draining battery.
Shutting Off Burner Only (pilot stays lit)
You may shut off the burners and keep the pilot
lit by doing one of the following:
1. Turn control knob clockwise
PILOT position.
2. Use remote control manual OFF button.
3. Set selector switch in the OFF position.
Ignitor
Electrode
Natural
-
-
to the
114745-01B17
www.desatech.com
OPERATING HEATER
REMOTE
OFF
ON
Continued
MANUAL LIGHTING
PROCEDURE
1. Follow steps 1 through 6 under Lighting
Instructions, page 16.
2. Depress control knob and light pilot with
match.
3. Keep control knob pressed in for 30 seconds
after lighting pilot. After 30 seconds, release
control knob. Now follow steps 9 through
11, Lighting Instructions
OPTIONAL HAND-HELD
REMOTE OPERATION
Note: All remote control accessories must be
purchased separately (see Accessories, page
26). Follow instructions included with the
remote control.
NOTICE: You must light the pilot
before using the hand-held remote control unit. See
Instructions on page 16.
After lighting, let pilot flame burn for about
one minute. Turn control knob to ON posi
tion. Adjust flame adjustment knob anywhere
between HI and LO. Slide the selector switch
to the REMOTE position (see Figure 19).
Note: The burner may light if hand-held
remote was on when selector switch was last
turned off. You can now turn the burner on and
off with the hand-held remote control unit.
IMPORTANT: Do not leave the selector switch
in the REMOTE or ON position when the pilot
is not lit. This will drain the battery.
Control
Knob
Flame Adjustment
Knob
Figure 19 - Setting the Selector Switch,
Control Knob and Flame Adjustment
Knob for Remote Operation
Piezo
Ignitor
, page 17.
Lighting
Selector Switch in
REMOTE Position
ON/OFF SERIES (MODEL GHRCB)
Hold the control button on the hand-held
remote until burner turns on. Hold the con
trol button again until burner turns off (see
Figure 20).
To Lock press both buttons on hand-held
remote control until light stops flashing. Handheld remote control is now locked. If the fire is
on it will be turned off automatically. In the
locked state, the light will not light up when
any button is pressed.
To Unlock press both buttons together on handheld remote control until the light stops flashing.
The hand-held remote is now unlocked.
Control Button
Turns Burners
On and Off
Figure 20 - On/Off Hand-Held Remote
Control Unit (GHRCB)
THERMOSTAT SERIES (MODEL
GHRCTB)
-
The hand-held remote can be operated using either the manual mode (MANU) or thermostatic
mode (AUTO) (see Figure 21, page 19). To select
Fahrenheit/Centigrade mode display, carefully
press the ˚C/˚F mode button with the end of a
paper clip or similar blunt object.
Manual Mode
1. Press the POWER and LOCK buttons
together to turn on the hand-held remote
control.
2. Press the MANU button to turn on the
fireplace.
3. Press the POWER and LOCK buttons
together to turn off the fireplace.
Auto (Thermostatic) Mode
1. Press the POWER and LOCK buttons
together to turn on the hand-held remote
control.
2. Press AUTO button to select this mode.
3. Set the desired room temperature by press
ing the TEMP + or - buttons.
4. Press the POWER and LOCK buttons
together to turn off the fireplace.
-
-
18
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114745-01B
OPERATING HEATER
Continued
Note: Do not leave the hand-held remote in
the AUTO mode close to the fireplace. The
radiant heat from the fireplace will turn off the
fireplace. Ideally, place the hand-held remote
in the center of the room facing towards the
fireplace.
Note: Do not hold the hand-held remote for
a long time. Body temperature will affect its
operation in the AUTO mode.
Safety Features
When away from home for an extended period
of time or as a child safety feature to prevent
accidental ignition of the fireplace, the receiver
ON/OFF/REMOTE switch should be in the
OFF position.
Auto Shutoff Feature
1. If the average room temperature exceeds
82 degrees Fahrenheit (28 degrees Centi
grade), the hand-held remote control will
perform a safety override and shut the
fireplace off. This feature is not available
in the MANU mode.
2. The receiver continuously receives signals
from the hand-held remote to control the
room temperature. If the hand-held remote
is misplaced, obstructed or for any reason
cannot transmit to the receiver, the receiver
will shut off the fireplace after 8 minutes.
Key Pad Lock Feature
This feature allows the user to lock/unlock
the keypad on the hand-held remote in the
MANU or AUTO mode to prevent inadvertent
operation (i.e. children operating the hand-held
remote control, etc.). The keypad is locked in
either on or off. Press the POWER and LOCK
buttons together to turn the unit on or off.
INSPECTING BURNERS
Check pilot flame pattern and burner flame patterns often.
PILOT FLAME PATTERN
Figure 22 shows a correct pilot flame pattern.
Figure 23 shows an incorrect pilot flame pattern.
The incorrect pilot flame is not touching the
thermocouple. This will cause the thermocouple
to cool. When the thermocouple cools, the heater
will shut down.
If pilot flame pattern is incorrect, as shown in
-
Figure 23
• turn heater off (see To Turn Off Gas to Appliance, page 17)
• see Troubleshooting
Note: The pilot flame on natural gas units will
have a slight curve, but flame should be blue and
have no yellow or orange color.
Pilot Burner
, page 22
-
Digital
Display
Shows
Temperature
and Settings
Turns
Burners On
or Off
Decreases
Room
Temperature
in AUTO
Mode
Figure 21 - Thermostat Hand-Held
Remote Control Unit (GHRCTB)
114745-01B19
Locks System
to Prevent
Accidental
Ignition
Turns HandHeld Remote
On or Off and
Allows You
to Choose
the Manual
Setting
Selects Auto
Setting
Increases
Room
Temperature
in AUTO
Mode
www.desatech.com
Thermocouple
Figure 22 - Correct Pilot Flame Pattern
(Your pilot may vary from pilots shown)
Pilot Burner
Thermocouple
Figure 23 - Incorrect Pilot Flame Pattern
(Your pilot may vary from pilots shown)
INSPECTING BURNERS
Continued
BURNER FLAME PATTERN
Figure 24 shows correct burner flame pattern.
NOTICE: Do not mistake orange
flames with yellow tipping. Dirt
or other fine particles are burned
by heater, causing brief patches
of orange flame.
If burner flame pattern is incorrect, as shown in
Figure 25
• turn heater off (see To Turn Off Gas to Appliance, page 17)
• see Troubleshooting
The flames from the burner travel horizontally
through the log set and emerge at the middle and
rear of the set against the back logs.
The flames are blue off the burner and as they
progress through the log set, change to a light
yellow color, yellow decorative flames are visible
as the flames exit the log set.
The base of the log set and the underside of the
top logs glow red. Natural gas models will burn
with more blue flame, while propane gas model
will burn with bright yellow flame.
Figure 24 - Correct Burner Flame Pattern
, page 22
Blue and Bright
Yellow flames
Darker
Orange
Flames
CLEANING AND
MAINTENANCE
WARNING: Turn off heater
and let cool before cleaning.
CAUTION: You must keep
control areas, burners and
circulating air passageways
of heater clean. Inspect these
areas of heater before each use.
Have heater inspected yearly
-
by a qualified service person.
Heater may need more frequent
cleaning due to excessive lint
from carpeting, pet hair, bedding
material, etc.
WARNING: Failure to keep
the primary air openings of the
burner clean may result in soot
ing and property damage.
BURNER INJECTOR HOLDER AND
PILOT AIR INLET HOLE
The primary air inlet openings allow the proper
amount of air to mix with the gas. This provides
a clean burning flame. Keep these holes clear of
dust, dirt, lint and pet hair. Clean these air inlet
openings prior to each heating season. Blocked
air openings will create soot. We recommend
that you clean the unit every three months during
operation and have heater inspected yearly by a
qualified service person.
We also recommend that you keep the burner
tube and pilot assembly clean and free of dust and
dirt. To clean these parts we recommend using
compressed air no greater than 30 PSI. Your local
computer store, hardware store or home center
may carry compressed air in a can. You can use a
vacuum cleaner in the blow position. If using com
pressed air in a can, please follow the directions on
the can. If you don't follow directions on the can,
you could damage the pilot assembly.
-
-
Figure 25 - Incorrect Burner Flame
Pattern
20
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114745-01B
CLEANING AND
A
U
T
O
O
F
F
ON
Thermopile
MAINTENANCE
Continued
1. Shut off the unit, including the pilot. Allow
the unit to cool for at least thirty minutes.
2. Inspect burner, pilot and primary air inlet
opening on injector holder for dust and dirt
(see Figure 26).
3. Blow air through the ports/slots and holes in
the burner.
4. Check the injector holder located at the end
of the burner tube again. Remove any large
particles of dust, dirt, lint or pet hair with a
soft cloth or vacuum cleaner nozzle.
5. Blow air into the primary air opening on the
injector holder.
6. In case any large clumps of dust have now been
pushed into the burner repeat steps 3 and 4.
Clean the pilot assembly also. A yellow tip on the
pilot flame indicates dust and dirt in the pilot as
sembly. There is a small pilot air inlet hole about
two inches from where the pilot flame comes
out of the pilot assembly (see Figure 27). With
the unit off, lightly blow air through the air inlet
hole in the same direction as gas flow. You may
blow through a drinking straw if compressed air
is not available.
Pilot Air
Inlet Hole
Pilot Assembly
Propane/LP
Pilot Air
Inlet Hole
Pilot Assembly
Natural
Figure 27 - Pilot Inlet Air Hole (Your pilot
may vary from pilots shown)
-
WIRING DIAGRAM
Ports
Slots
Injector
Holder
Burner
Tube
Primary Air
Inlet Opening
(At bottom)
Injector
Figure 26 - Injector Holder On Outlet
Burner Tube
114745-01B21
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TROUBLESHOOTING
WARNING: Turn off and unplug heater and let cool before servicing.
Only a qualified service person should service and repair heater.
CAUTION: Never use a wire, needle or similar object to clean
ODS/pilot. This can damage ODS/pilot unit.
Note: All troubleshooting items are listed in order of operation.
OBSERVED PROBLEM
When ignitor button is pressed,
there is no spark at ODS/pilot
When ignitor button is pressed,
there is spark at ODS/pilot but
no ignition
POSSIBLE CAUSE
1. Ig nitor elec trode not connected to ignitor cable
2. Ignitor cable pinched or wet
3. Piezo ignitor nut is loose
4. Broken ignitor cable
5. Bad piezo ignitor
6. Ignitor electrode positioned
wrong or broken
1. Gas supply turned off or equip
ment shutoff valve closed
2. Control knob not in PILOT
position
3. Control knob not pressed in
while in PILOT position
4. Ai r in gas lines when in
stalled
5. Deple ted gas supply (pro
pane/LP only)
6. ODS/pilot is clogged
7. Gas regulator setting is not
correct
REMEDY
1. Reconnect ignitor cable
2. Free ignitor cable if pinched
by any metal or tubing. Keep
ignitor cable dry
3. Tighten nut holding piezo ig
nitor to base panel of log set. Nut
is located behind base panel.
4. Replace ignitor cable
5. Replace piezo ignitor
6. Replace pilot assembly for
remote-ready units; Replace
ignitor electrode for variable
manually controlled units
1. Turn on gas supply or open
equipment shutoff valve
2. Turn control knob to PILOT
position
3. Press in control knob while in
PILOT position
-
4. Continue holding down control knob. Repea t igni ti ng
operation until air is removed
-
5. Contact local propane/LP gas
company
6. Clean ODS/pilot (see Cleaning and Maintenance, page 20) or
replace ODS/pilot assembly
7. Replace gas regulator
-
22
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114745-01B
OBSERVED PROBLEM
ODS/pilot lights but flame goes
out when control knob is re
leased
TROUBLESHOOTING
Continued
POSSIBLE CAUSE
1.
Control knob not fully pressed in
2. Control knob not pressed in
long enough
3. Safety interlock system has
been triggered
4. Equipment shutoff valve not
fully open
5. Pilot flame not touching thermocouple, which allows ther
mocouple to cool, causing pilot
flame to go out. This problem
could be caused by one or both
of the following:
A) Low gas pressure
B) Dirty or partially clogged
ODS/pilot
6. Th er mo co up le conn ection
loose at control valve
7. Thermocouple damaged
8. Control valve damaged
-
REMEDY
1. Press in control knob fully
2. After ODS/pilot lights, keep con
trol knob pressed in 30 seconds
3. Wait one minute for safety in
terlock system to reset. Repeat
ignition operation
4. Fully open equipment shutoff
valve
5. A) Contact local natural or
propane/LP gas company
B) Cl e a n OD S / pilot (see
Cleaning and Maintenance,
page 20) or replace ODS/pilot
assembly
6. Hand tighten until snug, then
tighten 1/4 turn more
7. Replace pilot assembly
8. Replace control valve
-
-
One or both burners do not light
after ODS/pilot is lit
Delayed ignition of burner
Burner backfiring during com
bustion
1. Inlet gas pressure is too low
2. Burner orifice(s) clogged
3. Mislocated crossover tube
4. Burner orifice(s) diameter is
too small
5. Remot e se l e c tor in OFF
position
6. Wire disconnected from gas
control
1. Manifold pressure is too low
2. Burner orifice(s) clogged
3. Mislocated crossover tube
1. Burner orifice is clogged or
damaged
2. Damaged burner
3. Gas regulator defective
1. Contact local natural or pro
pane/LP gas company
2. Clean burner(s) (see
and Maintenance, page 20) or
replace burner orifice(s)
3.
Contact qualified service person
4. Replace burner orifice(s)
5. Pu t remote select or in ON
position
6. See Wiring Diagram, page 21
1. Contact local natural or pro
pane/LP gas company
2. Clean burner(s) (see Cleaning and Maintenance, page 20) or
replace burner orifice(s)
3.
Contact qualified service person
1. Clean burner (see Cleaning and Maintenance, page 20) or
replace burner orifice
2. Replace damaged burner
3. Replace gas regulator
Cleaning
-
-
114745-01B23
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OBSERVED PROBLEM
Orange flame in burner during
burner combustion
TROUBLESHOOTING
Continued
POSSIBLE CAUSE
1. Not enough air
2. Gas regulator defective
REMEDY
1. C h eck burn e r ( s ) f o r dirt
and debris. If found, clean
burner(s) (see Cleaning and Maintenance, page 20)
2. Replace gas regulator
Slight smoke or odor during initial
operation
Heater produces a whistling noise
when burners are lit
White powder residue forming
within burner box or on adjacent
walls or furniture
Moisture/condensation noticed
on windows
Heater produces a clicking/tick
ing noise just after burners are lit
or shut off
1. Residues from manufacturing
processes and logs curing
1. Turning control knob to HI
position when burners are
cold
2. Air in gas line
3. Air passageways on heater
blocked
4. Di rty or part ially clog ged
burner orifice(s)
1. When heated, vapors from
furniture polish, wax, carpet
cleaners, etc. turn into white
powder residue
1. Not enough combustion/ven
tilation air
-
1. Metal expanding while heat
ing or contracting while cool
ing
1. Problem will stop after a few
hours of operation
1. Turn control knob to LO po
sition and let warm up for a
minute
2. Operate burners until air is
removed from line. Have gas
line checked by local natural
or propane/LP gas company
3. Obs e rve mi nimu m inst a llation clearances (see pages 9
through 12)
4. Clean burners (see Cleaning and Maintenance, page 20) or
replace burner orifice(s)
1. Turn heater off when using
furniture polish, wax, carpet
cleaners or similar products
-
1. Refer to Air for Combustion and Ventilation requirements
(page 6)
1. This is common with most
heaters. If noise is excessive,
contact qualified service per
son
-
-
24
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114745-01B
TROUBLESHOOTING
Continued
WARNING: If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your
building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
IMPORTANT: Operating heater where impurities in air exist may create odors. Cleaning supplies, paint,
paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc., create fumes. These
fumes may mix with combustion air and create odors. These odors will disappear over time.
OBSERVED PROBLEM
He a t e r p r o d uces unw a n t ed
odors
Heater shuts off in use (ODS
operates)
Gas odor even when control knob
is in OFF position
Gas odor during combustion
POSSIBLE CAUSE
1. Heater burning vapors from
pa int , hair sp ray, glue s ,
clean er s, chem icals, new
carpet, etc. (See IMPORTANT statement above)
2. Low fuel supply (propane/
LP only)
3. Gas leak. See Warning
statement at top of page
1. Not enough fresh air is avail
able
2. Low line pressure
3. O D S /p i l o t i s pa r t i a ll y
clogged
1. Gas leak. See Warning
statement at top of page
2. Control valve or gas control
defective
1. Fore ign mat ter bet ween
control valve and burner
2. Gas leak. See Warning
statement at top of page
REMEDY
1. Open win do w to vent il ate
room. Stop using odor caus
ing products while heater is
-
running
2. Refill supply tank (propane/LP
only)
3. Locate and correct all leaks (see
Checking Gas Connections,
page 14)
1. Open window and/or door for
ventilation
2. Contact local natural or pro
pane/LP gas company
3. Clean ODS/pilot (see Cleaning and Maintenance, page 20)
1. Locate and correct all leaks
(see Checking Gas Connections, page 14)
2. Replace control valve or gas
control
1. Take apart gas tub in g and
remove foreign matter
2. Locate and correct all leaks (see
Checking Gas Connections,
page 14)
-
-
-
Log set cycles to pilot, but room
temperature drops to a lower than ideal
level before log set comes back on
114745-01B25
1. Hand-held remote control is
too close to heater
www.desatech.com
1. Move hand-held remote con
trol unit farther away from the
heater
Inlet Gas Pressure (in. of water)
Maximum 10.5" W.C. 10.5" W.C. 14" W.C. 14" W.C.
Minimum* 5.0" W.C. 5.0" W.C. 11" W.C. 11" W.C.
* For purpose of input adjustment
Manufactured by: DESA FMI. LLC, 1769 E. Lawrence St. Russellville, AL 35653
Note: This appliance has been designed-certified by ANS Z21.11.2a-2003 Unvented Room Heaters
and ANS Z21.60-2003.
Decorative Gas Appliances for Installation in Solid Fuel Burning Fireplaces by OMNI Test Laboratories.
REPLACEMENT PARTS
Note: Use only original replacement parts. This
will protect your warranty coverage for parts
replaced under warranty.
PARTS UNDER WARRANTY
Contact authorized dealers of this product. If
they canʼt supply original replacement part(s),
call DESA Technical Service Department at
1-866-672-6040.
When calling DESA, have ready
• your name
• your address
• model and serial numbers of your heater
• how heater was malfunctioning
• type of gas used (propane/LP or natural gas)
• purchase date
Usually, we will ask you to return the part to the
factory.
PARTS NOT UNDER WARRANTY
Contact authorized dealers of this product. If they
canʼt supply original replacement part(s), call DESA
at 1-866-672-6040 for referral information.
When calling DESA, have ready
• model and serial numbers of your heater
• the replacement part number
SERVICE HINTS
When Gas Pressure Is Too Low
• pilot will not stay lit
• burners will have delayed ignition
• heater will not produce specified heat
• propane/LP gas supply may be low
You may feel your gas pressure is too low. If so, con
tact your local propane/LP or natural gas supplier.
TECHNICAL SERVICE
You may have further questions about installation,
operation or troubleshooting. If so, contact DESA
Technical Service Department at 1-866-672-6040.
When calling please have your model and serial
numbers of your heater ready.
You can also visit DESA technical services web
site at www.desatech.com.
ACCESSORIES
Purchase these heater accessories from your local
dealer. If they can not supply these accessories, call
DESA at 1-866-672-6040 for referral information.
You can also write to the address listed on the back
page of this manual.
EQUIPMENT SHUTOFF VALVE
GA5010
For all models. Equipment shutoff valve with 1/8"
NPT tap. Fits 1/2" NPT pipe.
FIREPLACE HOOD
Black - GA6050
Brass - GA6052
Antique Brass - GA6053
For all models. Helps deflect heat away from
mantel or wall above fireplace. Fits openings 28"
-
to 48" wide.
26
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114745-01B
ACCESSORIES
Continued
RECEIVER AND HAND-HELD
THERMOSTAT REMOTE CONTROL
KIT - GHRCTB
For all models. Allows the gas log heater to be operated in a manually or thermostatically controlled mode.
You can turn the gas log heater on and off without ever
leaving the comfort of your easy chair.
RECEIVER AND HAND-HELD
REMOTE CONTROL KIT - GHRCB
For all models. Allows the gas log heater to be
turned on and off by using a hand-held remote
control.
WALL-MOUNT THERMOSTAT
SWITCH - GWMT1
(Not Shown)
For all models. The desired comfort setting can
be selected on the wall thermostat and the log
heater will automatically cycle from pilot to the
heat setting selected.
WALL-MOUNT ON/OFF SWITCH
GWMS2 (Not Shown)
For all models. Allows the gas log heater to be
turned on and off with a wall switch.
VENT-FREE LOGMATE® FIREBOXES
(Not Shown)
Available in 32", 36" and 42" models. Circulating fireboxes feature louvers and an optional
blower. Non-circulating, smooth face models are
ideal for custom trim applications such as stone
or marble.
FB32C (CIRCULATING), FB32NC
(NON-CIRCULATING) SERIES
(Not Shown)
For all models.
FB36CA, FB42C SERIES
(CIRCULATING), FB36NCA, FB42NC
SERIES (NON-CIRCULATING)
(Not Shown)
For all models.
DAMPER CLAMP - GA6080
(Not Shown)
For all models. Permanently opens chimney flue
damper for vented operation.
LAVA ROCK - GA6060
(Not Shown)
For all models. Order when additional rock is
desired. (1.8 lb. bag)
CLEANING KIT - GCK
(Not Shown)
For all models. Your vent-free gas appliance requires regular cleaning and maintenance to prevent
performance problems. This kit gives you the tools
and instructions to make it easy to clean all critical
areas of your appliance.
INFORMATION VIDEO - 108917-01
For all models. A care and maintenance video is
available by calling 1-866-672-6040.
FLOOR MEDIA KIT - FM100
For all models. This kit is used to blend the edge of
the burner to the fireplace floor for a more natural
appearance. It includes embers, lava rock and nine
fiber log pieces.
CONTROL COVER MEDIA KIT
CC100
For all models. This kit is used as an addition
to or instead of the Floor Media Kit FM100. It
includes 6 fiber log chunks to be placed on the
fireplace floor in front of the controls for a more
natural appearance.
114745-01B27
www.desatech.com
ILLUSTRATED PARTS BREAKDOWN
1
2
3
4
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
24
24
24
24
24
24
5
25
26
27
VFRMV18NA, VFRMV18PA
VFRMV24NA (
Shown), VFRMV24PA
28
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114745-01B
This list contains replaceable parts used in your heater. When ordering parts, follow the instructions
PARTS LIST
listed under Replacement Parts on page 26 of this manual.
Always specify model and serial numbers when communicating with the factory.
We reserve the right to amend these specifications at any time without notice. The only warranty applicable is our
standard written warranty. We make no other warranty, expressed or implied.
LIMITED WARRANTY
VENT-FREE GAS LOG HEATERS
DESA warrants this product to be free from defects in materials and components for four (4) years from the date
of first purchase, provided that the product has been properly installed, operated and maintained in accordance
with all applicable instructions. To make a claim under this warranty the Bill of Sale or cancelled check must be
presented.
This warranty is extended only to the original retail purchaser. This warranty covers the cost of part(s) required to
restore this heater to proper operating condition and an allowance for labor when provided by a DESA Authorized
Service Center. Warranty part(s) MUST be obtained through authorized dealers of this product and/or DESA who
will provide original factory replacement parts. Failure to use original factory replacement parts voids this war
ranty. The heater MUST be installed by a qualified installer in accordance with all local codes and instructions
furnished with the unit.
This warranty does not apply to parts that are not in original condition because of normal wear and tear or parts that
fail or become damaged as a result of misuse, accidents, lack of proper maintenance or defects caused by improper
installation. Travel, diagnostic cost, labor, transportation and any and all such other costs related to repairing a
defective heater will be the responsibility of the owner.
TO THE FULL EXTENT ALLOWED BY THE LAW OF THE JURISDICTION THAT GOVERNS THE SALE
OF THE PRODUCT; THIS EXPRESS WARRANTY EXCLUDES ANY AND ALL OTHER EXPRESSED
WARRANTIES AND LIMITS THE DURATION OF ANY AND ALL IMPLIED WARRANTIES, INCLUDING
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO FOUR (4)
YEARS ON ALL COMPONENTS FROM THE DATE OF FIRST PURCHASE; AND DESAʼS LIABILITY IS
HEREBY LIMITED TO THE PURCHASE PRICE OF THE PRODUCT AND DESA SHALL NOT BE LIABLE
FOR ANY OTHER DAMAGES WHATSOEVER INCLUDING INDIRECT, INCIDENTAL OR CONSE
QUENTIAL DAMAGES.
Some states do not allow a limitation on how long an implied warranty lasts or an exclusion or limitation of
incidental or consequential damages, so the above limitation on implied warranties or exclusion or limitation on
damages may not apply to you.
This warranty gives you specific legal rights and you may also have other rights that vary from state to state.