Desa VF-24N-PDG, VF-24P-PDG, VF-18NPDG, VF-18N-BTB User Manual

UNVENTED (VENT-FREE) GAS LOG HEAT ER

OWNER’S OP ER A TION AND IN STAL LA TION MANUAL

For more information, visit www.desatech.com

VF-24N-PDG, VF-24P-PDG,

VF-18N-PDG, VF-18P-PDG

Design Dynamics Ventfree Mod els Also De sign-Cer ti fi ed As Vented Dec o ra tive Ap pli anc es

WARNING: If the information in this man u al
is not followed exactly, a fi re or explosion
may result caus ing prop er ty damage, per­ son al in ju ry, or loss of life.

— Do not store or use gasoline or other

fl ammable vapors and liq uids in the vicinity
of this or any other ap pli ance.

WARNING: Improper in stal la tion, ad just ­ment, al tera tion, service, or main te nance
can cause injury or prop er ty dam age. Re fer
to this man u al for cor rect in stal la tion and
op er a tion al pro ce dures. For as sis tance
or ad di tional in for ma tion con sult a quali­fi ed in stall er, ser vice agen cy, or the gas
sup plier.

VF-24N-BTB, VF-24P-BTB,

VF-18N-BTB, VF-18P-BTB

— WHAT TO DO IF YOU SMELL GAS

• Do not try to light any appliance.

• Do not touch any electrical switch; do not
use any phone in your build ing.

• Immediately call your gas sup pli er from
a neigh bor’s phone. Follow the gas sup­ pli er’s in struc tions.

• If you cannot reach y our gas sup plier , call
the fi re de part ment.

— Installation and service must be per formed

by a qualifi ed installer, ser vice agen cy, or
the gas supplier.

WARNING: This appliance is for in stal ­la tion only in a solid-fuel burning masonry
or UL127 factory-built fi replace, or in an
ap proved ventless fi rebox. It is design­cer ti fi ed for these installations in ac cor ­dance with ANSI Z21.11.2. Exception: Do
not in stall this ap pli ance in a factory-built
fi re place that in cludes instructions stat ing
it has not been tested or should not be
used with unvented gas logs.

W ARNING: This is an unvented gas-fi red heat er. It uses air (o x y gen) from the room in which it
is installed. Pro vi sions for ad e quate com bus tion and ven ti la tion air must be pro vid ed. Refer
to Air for Com bus tion and Ven ti la tion sec tion on page 4 of this manual.

This appliance may be installed in an aftermarket,* manufactured (mobile) home, where not
pro hib it ed by local codes.

This appliance is only for use with the type of gas indicated on the rating plate. This ap pli ance
is not convertible for use with other gases.

Warning: This product must be installed by a Licensed Plumber or Gas Fitter when installed
within The Commonwealth of Massachusetts.

* Aftermarket: Completion of sale, not for purpose of resale, from the manufacturer

Save this manual for future reference.

TABLE OF CONTENTS

2

SAFETY INFORMATION

TABLE OF CONTENTS

SAFETY INFORMATION..............................................................2

PRODUCT IDENTIFICATION.......................................................3

OPTIONAL REMOTE CONTROL ACCESSORIES......................4

LOCAL CODES............................................................................4

UNPACKING.................................................................................4

PRODUCT FEATURES................................................................4

AIR FOR COMBUSTION AND VENTILATION.............................4

INSTALLATION.............................................................................7

OPERATING HEATER................................................................14

INSPECTING BURNERS...........................................................17

CLEANING AND MAINTENANCE .............................................18

SAFETY INFORMATION

TROUBLESHOOTING................................................................19

SPECIFICATIONS......................................................................22

WIRING DIAGRAM ...................................................................23

SERVICE HINTS........................................................................23

TECHNICAL SERVICE...............................................................23

REPLACEMENT PARTS............................................................23

ILLUSTRATED PARTS BREAKDOWN AND PARTS LIST.........25

ACCESSORIES..........................................................................27

WARRANTY INFORMATION ......................................Back Cover

WARNINGS

IMPORTANT: Read this owner’s manual carefully and
completely be fore trying to assemble, op er ate, or ser­ vice this heater. Im prop er use of this heater can cause
serious injury or death from burns, fi re, ex plo sion, elec­trical shock, and carbon monoxide poi son ing.

D ANGER: Carbon mono xide poisoning ma y lead

to death!

Carbon Monoxide Poisoning: Early signs of carbon monoxide

poi son ing re sem ble the fl u, with head aches, dizziness, or nausea.
If you have these signs, the heater may not be work ing properly.
Get fresh air at once! Have heater serviced. Some people are more
af fect ed by carbon monoxide than others. These include pregnant
women, peo ple with heart or lung disease or anemia, those under
the in fl u ence of alcohol, and those at high altitudes.

Natural and Propane/LP Gas: Natural and propane/LP gases are

odor less. An odor-making agent is add ed to the gas. The odor helps
you detect a gas leak. How ev er, the odor added to the gas can fade.
Gas may be present even though no odor exists.

Make certain you read and understand all warnings. Keep this
manual for reference. It is your guide to safe and proper operation
of this heater.

WARNING: Any change to this heater or its controls

can be dangerous.

WARNING: Do not use a blow er insert, heat ex­ chang er insert, or other accessory not ap proved for
use with this heater.

WARNING: Do not allow fans to blow directly
into the fi replace. Avoid any drafts that al ter burner
fl ame patterns. Ceiling fans can create drafts that
alter burner fl ame pat terns. Altered burner patterns
can cause sooting.

Due to high temperatures, the appliance should be
located out of traffi c and away from fur ni ture and
drap er ies.

Do not place clothing or other fl ammable material
on or near the appliance. Nev er place any objects
on the heater.

Heater base assembly be comes very hot when run­ ning heater . Keep chil dren and adults away from hot
surface to avoid burns or c lothing ignition. Heat er will
remain hot for a time after shut down. Allow surface
to cool be fore touching.

Carefully supervise young chil dren when they are
in the room with heater. When using the hand-held
remote accessory (Remote-Ready Models Only), keep
se lec tor switch in the OFF position to prevent chil dren
from turn ing on burners with remote.

You must operate this heat er with a fi re place screen
in place. Make sure fi re place screen is closed bef ore
run ning heater.

Keep the appliance area clear and free from com­ bus ti ble materials, gasoline, and other fl ammable
vapors and liquids.

For more information, visit www.desatech.com

111826-01

SAFETY INFORMATION

Continued

1. This appliance is only for use with the type of gas indicated on
the rating plate. This appliance is not convertible for use with
other gases.

2. Do not place propane/LP supply tank(s) inside any structure.
Lo cate propane/LP supply tank(s) outdoors (propane/LP units
only).

3. If you smell gas

• shut off gas supply

• do not try to light any appliance

• do not touch any elec tri cal switch; do not use any phone in

your build ing

• immediately call your gas supplier from a neighbor’s phone.

Follow the gas supplier’s instructions

• if you cannot reach your gas sup plier, call the fi re de part -

ment

4. This heater shall not be installed in a bed room or bathroom,
unless installed as a vented appliance. See Installing Damp er
Clamp Accessory for Vented Op er a tion, page 10.

5. Before installing in a solid fuel burn ing fi replace, the chim­ney fl ue and fi re box must be cleaned of soot, creosote, ashes
and loose paint by a qualifi ed chimney cleaner. Creosote will
ig nite if highly heat ed. Inspect chimney fl ue for damage.
If damaged, repair fl ue damper before operating heater.

6. If fi replace has glass doors, never op er ate this heater with
glass doors closed. If you operate heater with doors closed,
heat buildup inside fi replace will cause glass to burst. Also if
fi re place open ing has vents at the bottom, you must open the
vents before op er at ing heater.

7. T o prevent the creation of soot, follo w the instructions in Clean-
ing and Main te nance, page 18.

8. Before using furniture polish, wax, car pet cleaner, or similar
products, turn heater off. If heated, the vapors from these prod­ ucts may create a white pow der residue within burner box or
on adjacent walls and furniture.

9. This heater needs fresh, outside air ven ti la tion to run properly.
This heater has an Oxygen Depletion Sensing (ODS) safe ty
shutoff sys tem. The ODS shuts down the heat er if enough fresh
air is not available. See Air for Com bus tion and Ven ti la tion,
pages 4 through 6. If heat er keeps shut ting off, see Trou ble -
shoot ing, pages 19 through 21.

10. Do not run heater

• where fl ammable liquids or vapors are used or stored

• under dusty conditions

11. Do not use this heater to cook food or burn paper or other ob­ jects.

12. Do not use heater if any part has been exposed to or under water .
Im me di ate ly call a qualifi ed service technician to in spect the
room heater and to replace any part of the control sys tem and
any gas control which has been under wa ter.

13. Do not operate heater if any log is bro ken. Do not operate heat er
if a log is chipped (dime-sized or larger).

SAFETY INFORMATION

PRODUCT IDENTIFICATION

3

3

14. Turn heater off and let cool before ser vic ing, installing, or
re pair ing. Make sure the selector switch is in the OFF position
(Remote-Ready Models Only). Only a qual i fi ed ser vice per son
should install, ser vice, or repair heater.

15. Make sure the se lec tor switch is in the OFF po si tion when you
are away from home for long periods of time (Remote-Ready
Mod els Only).

16. Remote-Ready heaters do not to be connected to any ex ter nal
elec tri cal source.

17. Operating heater abo ve elev ations of 4,500 feet may cause pi lot
outage.

18. To pre vent performance problems, do not use propane/LP fuel
tank of less than 100 lb. capacity (propane/LP units only).

19. Provide adequate clearances around air openings.

PRODUCT IDENTIFICATION

Log Set

Lava Rock

Piezo
Ignitor

Log Set

Piezo
Ignitor

Remote
Control

Figure 1 - Product Identifi cation

Control Knobs

Chassis Assembly

Control Knobs

REMOTE CONTROLLED MODELS

REMOTE READY MODELS

Remote
Reciever

Chassis Assembly

Log Scraps

Lava Rock

Log Scraps

111826-01

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OPTIONAL REMOTE CONTROL ACCESSORIES

4

LOCAL CODES
UNPACKING
PRODUCT FEATURES
AIR FOR COMBUSTION AND VENTILATION

Providing Adequate V entilation

OPTIONAL REMOTE CONTROL
ACCESSORIES

There are four optional remote controls that can be purchased
separately for Remote-Ready Models Only:

• wall switch • hand-held ON/OFF remote

• wall thermostat • hand-held ther mo stat remote.
See Accessories, page 27.

The wall thermostat or hand-held ther mo stat may not be used where
vented dec o ra tive listing is required.

LOCAL CODES

Install and use heater with care. Follow all local codes. In the absence
of local codes, use the latest edition of The National Fuel Gas Code
ANSI Z223.1/NFPA 54*.

*Available from:

American National Standards In sti tute, Inc.

1430 Broadway

New York, NY 10018

National Fire Protection Association, Inc.

Batterymarch Park

Quincy, MA 02269

Note: Where listed vented dec o ra tive logs are required, ther mo stat
op er a tion is not permitted.

UNPACKING

CA UTION: Do not remove the data plates from the
grate assembly. The data plates con tain im por tant
warranty and safety in for ma tion.

1. Remove log set as sem bly from carton. Note: Do not pick up

assembly by logs. This could dam age the unit. Alw ays handle
assembly by grate.

2. Remove control cover fl oor media components.

3. Remove all protective packaging ap plied to log set for ship­ment.

4. Check all items for any shipping dam age. If damaged, prompt ly
inform deal er where you bought heater.

PRODUCT FEATURES

OPERATION

This heater is clean burning. It requires no outside venting. There is
no heat loss out a vent or up a chimney. Heat is generated by both
realistic fl ames and glowing coals. This heater is designed for vent-free
op er a tion with fl ue damper closed. It has been tested and approved to
ANSI Z21.11.2 stan dard for unvented heaters. State and local codes
in some areas pro hib it the use of vent-free heaters. This heater may
also be op er at ed as a vented decorative (ANSI Z21.60) product by
opening the fl ue damper (Non-Thermostat Mod els Only).

SAFETY DEVICE

This heater has a pilot with an Oxygen Depletion Sensing (ODS)
safety shutoff sys tem. The ODS/pilot is a re quired fea ture for vent­free room heat ers. The ODS/pilot shuts off the heater if there is not
enough fresh air.

PIEZO IGNITION SYSTEM

This heater has a piezo ignitor. This system requires no matches,
batteries, or other sourc es to light heater.

AIR FOR COMBUSTION AND
VENTILATION

WARNING: This heater shall not be installed in a
confi ned space or unusually tight con struc tion un­ less pro vi sions are pro vid ed for ad e quate com bus tion
and ven ti la tion air. Read the fol low ing in struc tions to
in sure prop er fresh air for this and other fuel-burning
ap pli anc es in your home.

Today’s homes are built more energy ef fi cient than ever. New ma te ri als,
increased in su la tion, and new construction methods help reduce heat
loss in homes. Home own ers weather strip and caulk around windows
and doors to keep the cold air out and the warm air in. During heating
months, home owners want their homes as airtight as pos si ble.

While it is good to make your home energy effi cient, your home
needs to breathe. Fresh air must enter your home. All fuel-b urning
appliances need fresh air for proper com bus tion and ven ti la tion.

Exhaust fans, fi replaces, clothes dryers, and fuel burning appliances
draw air from the house to operate. Y ou must provide ad e quate fresh
air for these ap pli anc es. This will insure proper venting of vented
fuel-burning appliances.

PROVIDING ADEQUATE VENTILATION

The following are excerpts from National Fuel Gas Code, ANSI
Z223.1/NFPA 54, Sec tion 5.3, Air for Combustion and Ven ti ­la tion.

All spaces in homes fall into one of the three following ventilation
classifi cations:

1. Unusually Tight Construction

2. Unconfi ned Space

3. Confi ned Space
The information on pages 4 through 6 will help you classify your

space and provide ad e quate ven ti la tion.

Unusually Tight Construction

The air that leaks around doors and win dows may provide enough
fresh air for combustion and ventilation. Howe ver, in buildings of un­usually tight construction, you must provide additional fresh air.

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111826-01

AIR FOR COMBUSTION AND VENTILATION

Providing Adequate V entilation (Cont.)

Determining Fresh-Air Flow for Heater Location

5

5

AIR FOR COMBUSTION AND
VENTILATION

Continued

Unusually tight construction is de fi ned as construction
where:

a. walls and ceilings exposed to the outside at mo sphere

have a con tin u ous water vapor retarder with a rating
of one perm (6 x 10
open ings gasketed or sealed and

b. weather stripping has been add ed on openable win-

dows and doors and

c. caulking or sealants are applied to areas such as

joints around window and door frames, be tween sole
plates and fl oors, be tween wall-ceiling joints, be tween
wall panels, at pen e tra tions for plumb ing, electrical,
and gas lines, and at other openings.

If your home meets all of the three criteria above, y ou

must pro vide ad di tion al fresh air . See Ventilation Air
From Outdoors, page 6.

If your home does not meet all of the three criteria above,
proceed to De ter min ing Fresh-Air Flow For Heater Lo-
ca tion, below.

Confi ned and Unconfi ned Space

The National Fuel Gas Code, ANSI Z223.1/NFPA 54 defi nes a
con fi ned space as a space whose volume is less than 50 cubic feet
per 1,000 Btu per hour (4.8 m3 per kw) of the ag gre gate input rating
of all ap pli anc es in stalled in that space and an un con fi ned space as
a space whose vol ume is not less than 50 cubic feet per 1,000 Btu
per hour (4.8 m3 per kw) of the ag gre gate input rating of all appli­ances in stalled in that space. Rooms com mu ni cat ing di rect ly with
the space in which the ap pli anc es are in stalled*, through openings
not fur nished with doors, are con sid ered a part of the unconfi ned
space.

* Adjoining rooms are communicating only if there are doorless
passageways or ven ti la tion grills between them.

DETERMINING FRESH-AIR FLOW FOR
HEATER LOCATION

Determining if You Have a Confi ned or Unconfi ned
Space

Use this work sheet to determine if you have a confi ned or un con fi ned
space.

Space: Includes the room in which you will install heater plus any ad­joining rooms with doorless passageways or ventilation grills between
the rooms.

1. Determine the volume of the space (length x width x height).
Length x Width x Height =____________cu. ft. (vol ume of space)
Example: Space size 20 ft. (length) x 16 ft. (width) x 8 ft. (ceil ing

height) = 2560 cu. ft. (vol ume of space)

-11

kg per pa-sec-m2) or less with

If additional ventilation to adjoining room is supplied with grills or open-

ings, add the volume of these rooms to the total vol ume of the space.

2. Multiply the space volume by 20 to determine the maximum Btu/Hr
the space can support.

____________(volume of space) x 20 = (Maximum Btu/Hr the space

can sup port)

Example: 2560 cu. ft. (volume of space) x 20 = 51,200 (max i mum

Btu/Hr the space can sup port)

3. Add the Btu/Hr of all fuel burning ap pli anc es in the space.

Vent-free heater _____________ Btu/Hr
Gas wa ter heater* _____________ Btu/Hr
Gas fur nace _____________ Btu/Hr
Vented gas heater _____________ Btu/Hr
Gas fi re place logs _____________ Btu/Hr
Other gas appliances* + _____________ Btu/Hr
Total = _____________ Btu/Hr
* Do not include direct-vent gas ap pli anc es. Direct-vent draws com-

bus tion air from the outdoors and vents to the outdoors.

Example:
Gas water heater _____________ Btu/Hr
Vent-free heater + _____________ Btu/Hr
Total = _____________ Btu/Hr

4. Compare the maximum Btu/Hr the space can support with the actual
amount of Btu/Hr used.

____________________Btu/Hr (maximum the space can sup port)
____________________Btu/Hr (actual amount of Btu/Hr used)
Example: 51,200 Btu/Hr (max i mum the space can support)
73,000 Btu/Hr (actual amount of Btu/Hr used)
The space in the above example is a con fi ned space because the actual

Btu/Hr used is more than the maximum Btu/Hr the space can sup port. You
must provide additional fresh air. Your op tions are as follows:

A. Rework worksheet, adding the space of an adjoining room. If the ex tra

space provides an unconfi ned space, remov e door to ad join ing room or
add ven ti la tion grills between rooms. See Ven ti la tion Air From Inside
Building, page 6.

B. V ent room directly to the outdoors. See Ventilation Air Fr om Out doors,

page 6.

C. Install a lower Btu/Hr heater, if lower Btu/Hr size makes room un con -

fi ned.

If the actual Btu/Hr used is less than the maximum Btu/Hr the space can sup­ port, the space is an unconfi ned space. You will need no additional fresh air
ven ti la tion.

40,000
33,000
73,000

WARNING: If the area in which the heater ma y be
operated is smaller than that defi ned as an un con fi ned
space or if the building is of unusually tight construc­tion, provide ad e quate com bus tion and ven ti la tion
air by one of the methods described in the National
Fuel Gas Code, ANSI Z223.1/NFPA 54 Sec tion 5.3 or
applicable local codes.

111826-01

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I

AIR FOR COMBUSTION AND VENTILATION

6

V entilation Air

AIR FOR COMBUSTION AND
VENTILATION

Continued

VENTILATION AIR

Ventilation Air From Inside Building

This fresh air would come from an adjoining unconfi ned space. When
ventilating to an adjoining unconfi ned space, you must pro vide two
permanent open ings: one within 12" of the ceiling and one within
12" of the fl oor on the wall con nect ing the two spaces (see options
1 and 2, Figure 2). You can also remove door into adjoining room
(see op tion 3, Figure 2). Follow the National Fuel Gas Code, ANSI
Z223.1/NFPA 54, Section 5.3, Air for Combustion and Ventilation
for required size of ventilation grills or ducts.

Ventilation Air From Outdoors

Provide extra fresh air by using ventilation grills or ducts. You
must provide two per ma nent open ings: one within 12" of the ceil­ing and one within 12" of the fl oor. Connect these items directly to
the outdoors or spaces open to the outdoors. These spaces include
attics and crawl spaces. Follow the National Fuel Gas Code, ANSI
Z223.1/NFPA 54, Section 5.3, Air for Combustion and Ventilation
for required size of ven ti la tion grills or ducts.

IMPORTANT: Do not provide openings for inlet or outlet air into
attic if attic has a ther mo stat-controlled power vent. Heated air
entering the attic will activate the power vent.

12"

Ventilation

Grills

nto Adjoining

Room,

Option 1

Figure 2 - Ventilation Air from Inside Building

Outlet
Air

Or

Remove
Door into
Adjoining

Room,
Option

3

12"

Outlet
Air

Ventilation Grills

Into Adjoining Room,

Option 2

Ventilated
Attic

To Attic

To

Crawl

Inlet
Air

Inlet Air

Figure 3 - Ventilation Air from Outdoors

Ventilated

Crawl Space

Space

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111826-01

INSTALLATION

INSTALLATION

Check Gas Type

Installation and Clearances for Vent-Free Operation

7

7

NOTICE: This heater is in tend ed for use as sup ple ­men tal heat. Use this heater along with your pri ma ry
heat ing system. Do not in stall this heat er as your pri­ ma ry heat source. If you have a central heating system,
you may run sys tem’ s cir cu lat ing blower while us ing
heater. This will help cir cu late the heat throughout the
house. In the event of a pow er out age, you can use
this heat er as your pri ma ry heat source.

WARNING: A qualifi ed ser vice per son must in stall

heater. Fol low all lo cal codes.

NOTICE: State or local codes may only allow op er a tion
of this ap pli ance in a vented confi guration. Check
your state or local codes.

W ARNING: Make sure the selector switch is in the

OFF po si tion before installing heater .

WARNING: Before installing in a solid fuel burn­ ing fi replace, the chimney fl ue and fi rebox must be
cleaned of soot, creosote, ash es and loose paint by
a qual i fi ed chim ney cleaner. Creosote will ignite if
highly heated. A dirty chimney fl ue may create and
dis trib ute soot within the house. In spect chim ney fl ue
for damage. If damaged, repair fl ue damper before
operating heater.

WARNING: Seal an y fresh air vents or ash c lean­out doors lo cat ed on fl oor or wall of fi replace. If not,
drafting may cause pilot outage or sooting. Use a heat­resistant sealant. Do not seal chimney fl ue damp er.

WARNING: Never install the heater

• in a bedroom or bathroom un less installed as a

vented ap pli ance, see page 10

• in a recreational vehicle

• where curtains, furniture, cloth ing, or other fl am-

ma ble ob jects are less than 42 inches from the
front, top, or sides of the heater

• in high traffi c areas

• in windy or drafty areas

CAUTION: This heater cre ates warm air currents.

These currents move heat to wall sur fac es next to
heater. Installing heater next to vinyl or cloth wall cov­ er ings or operating heater where im pu ri ties (such as,
but not limited to, to bac co smoke, ar o mat ic can dles,
cleaning fl u ids, oil or kerosene lamps, etc.) in the air
exist, may dis col or walls or cause odors.

IMPORTANT: Vent-free heaters add mois ture to the air. Although
this is ben e fi cial, installing heater in rooms without enough ven ti ­la tion air may cause mildew to form from too much moisture. See
Air for Com bus tion and Ventilation, pages 4 through 6.

CHECK GAS TYPE

Use the correct gas type (natural or pro pane/LP) for your unit. If
your gas supply is not correct, do not install fi replace. Call dealer
where you bought fi replace for prop er type fi re place.

INSTALLATION AND CLEARANCES FOR
VENT-FREE OPERATION

WARNING: Maintain the min i mum clearances. If
you can, pro vide greater clear anc es from fl oor, ceil­ ing, and adjoining wall.

MINIMUM FIREPLACE

CLEARANCE TO

COMBUSTIBLE MATERIALS

Log Size 18", 24"
Side Wall 16"
Ceiling 42"
Floor 5"

LOG SIZING REQUIREMENTS

Minimum Firebox Size

Log Front Rear*
Size Height Depth Width Width

18" 17" 14" 20" 15"
24" 17" 14" 26" 18"

111826-01

*Measured at 14" depth

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INSTALLATION

8

Installation and Clearances for Vent-Free Operation (Cont.)

INSTALLATION

Continued

Carefully follow the instructions below. This will ensure safe in­ stal la tion into a masonry, UL127-listed manufactured fi replace, or
list ed vent-free fi re box.

Minimum Clearances For Side Combustible
Material, Side Wall, and Ceiling

A. Clearances from the side of the fi re place cabinet to any com-

bus ti ble ma te ri al and wall should follow di a gram in Figure 4.

Example: The face of a mantel, book shelf, etc. is made of

com bus ti ble ma te ri al and protrudes 3 1/2" from the wall. This
com bus ti ble material must be 4" from the side of the fi replace
cabinet (see Fig ure 4).

Note: When installing your gas logs into a manufactured fi re-

box, follow fi re box manufacturer’s instructions for min i mum
clear anc es to combustible ma te ri als.

B. Clearances from the top of the fi re place opening to the ceiling

should not be less than 42 inches.

Example

*

*Minimum 16 inches from Side Wall

Figure 4 - Minimum Clearance for Combustible to Wall

NOTICE: Non thermostat controlled heaters maybe used
as a vented product. If so, you must always run heater with
chimney fl ue damper open. If running heater with damper
open, noncombustible material above fi replace opening
is not needed. Go to Installing Damper Clamp Accessory for
Vented Operataion, page 10.

noncom bus ti ble ma te ri al behind it. Noncombustible ma te ri al must
extend at least 8" up (for all mod els). If noncombustible ma te ri al
is less than 12", you must install the fi re place hood accessory (24"
and 30" Models Only). See Figure 5 for min i mum clear anc es.

If Using Mantel

You must have noncombustible material(s) above the fi replace
opening. Noncom bus ti ble materials (such as slate, marble, tile,
etc.) must be at least 1/2 inch thick. With sheet metal, you must
have noncom bus ti ble ma te ri al behind it. Noncombustible ma te ri al
must extend at least 8 inches up (for all models). If noncombus­tible ma te ri al is less than 12", you must install the fi re place hood
ac ces so ry (24" Models Only). Even if noncombustible material is
more than 12", you may need the hood accessory to defl ect heat
away from your mantel shelf. See Fig ure 5 and Figures 6 and 7,
page 9, for min i mum clear anc es.

IMPORTANT: If you cannot meet these minimum clearances, you
must operate heat er with chimney fl ue damper open. Go to In stall ing
Damper Clamp Accessory for Vented Op er a tion, page 10.

Noncombustible Requirements for
Material Distance (A) Safe Installation

12" or more Noncombustible material OK.
Between 8" and 12" 24" Models: Install fi re place hood

accessory (GA6050, GA6052, or
GA6053 see Ac ces so ries, page 36).

18" Model: Noncombustible mate-

rial OK.

Less than 8" Noncombustible material must be ex-

tended to at least 8". See Be tween 8"
and 12", above. If you cannot extend
material, you must operate heater
with fl ue damper open.

Heat Resistant
Material

(A)

Minimum Noncombustible Material Clearances

If Not Using Mantel

Note: If using a mantel proceed to If Using Mantel. If not using a
mantel, follow the in for ma tion on this page.

Y ou must have noncombustible material(s) abov e the fi replace open­ ing. Noncom bus ti ble materials (such as slate, marble, tile, etc.)
must be at least 1/2 inch thick. With sheet metal, you must have

For more information, visit www.desatech.com

Figure 5 - Heat Resistant Material (Slate, Marble, Tile, etc.)
Above Fireplace

111826-01

INSTALLATION

Continued

MANTEL CLEARANCES

In addition to meeting noncom bus ti ble ma te ri al clearances, you must also
meet required clearances between fi replace open ing and mantel shelf. If
you do not meet the clear anc es listed below, you will need a hood.

Determining Minimum Mantel Clearance

If you meet min i mum clear ance be tween mantel shelf and top of
fi re place open ing, a hood is not required (see Figure 6).

Determining Minimum Mantel Clearance When
Using a Hood

If minimum clearances in Figure 6 are not met, you must have
a hood. When using a hood there are still certain min i mum
mantel clearances required. Fol low minimum clear anc es shown
in Fig ure 7 when using hood.

Minimum Non-

Combustible

Material

10"
8"
6"

1

/2

"

2

(A)

12"
8"

Minimum Non­Combustible
Material Height

18"
14"

INSTALLATION

Mantel Clearances

Floor Clearances

Mantel Shelf

20"

22"

17"

19"

Distances to
Underside of
Mantel

24"
20"

Underside of
Mantel Shelf

All minimum
distances are
in inches

Log Set

24" Models
18" Model

Top of Fireplace
Opening

9

9

NOTICE: Surface temperatures of ad ja cent walls and
mantels be come hot dur ing operation. Walls and man­tels above the fi rebox may become hot to the touch.
If installed properly, these tem per a tures meet the re­ quire ment of the national prod uct stan dard. Fol low all
minimum clear anc es shown in this manual.

NOTICE: If your installation does not meet the min­ i mum clear anc es shown, you must do one of the
fol low ing:

• operate the logs only with the fl ue damper open

• raise the mantel to an ac cept able height

• remove the mantel

FLOOR CLEARANCES

A. If installing appliance on the fl oor lev el, you must maintain the

min i mum dis tance of 14" to combustibles (see Fig ure 8).

B. If combustible materials are less than 14" to the fi replace, you

must install ap pli ance at least 5" above the com bus ti ble fl oor ing
(see Figure 9).

Figure 6 - Minimum Mantel Clearances Without Using Hood

Mantel Shelf

"

8"
Min.

12" 15"

Distances to
Underside of
Mantel

18"

Underside of
Mantel Shelf

20"

Top of Fireplace
Opening

All minimum
distances are
in inches

Log Set

18"-24" Models

Minimum Non­Combustible
Material

12"
10"

8"
6"

1

/2

2

Hood
(GA6050,GA6052,
or GA6052)

Figure 7 - Minimum Mantel Clearances When Using Hood

Combustible

14"
Min.

Material

Non-Combustible
Material

Hearth

5"
Min.

Combustible
Material

111826-01

Figure 8 - Minimum Fireplace
Clearances If Installed at Floor
Level

For more information, visit www.desatech.com

Figure 9 - Minimum Fireplace
Clearances Above
Combustible Flooring

INSTALLATION

10

Installing Damper Clamp Accessory for Vented Operation
Installing Heater Assembly

INSTALLATION

Continued

INSTALLING HEATER ASSEMBLY

INSTALLING DAMPER CLAMP ACCESSORY
FOR VENTED OPERA TION

Note: When used as a vented decorati ve, ap pli ance must be installed
only in a solid-fuel burning fi replace with a working fl ue and con­structed of noncombustible material.

If your heater is a non-thermostatically-controlled mod el, you may
use this heater as a vented prod uct. There are three reasons for op er ­at ing your heater in the vented mode.

1. The fi replace does not meet the clear ance to com bus ti bles
re quire ments for vent-free operation.

2. State or local codes do not permit vent-free operation.

3. You prefer vented operation.

If reasons number 1 or 2 above apply to you, you must permanently
open chim ney fl ue damper. You must install the damper clamp ac­cessory (to order, see Accessories, page 27). This will insure vented
op er a tion (see Figure 10). The damper clamp will keep damper open.
Installation instructions are included with clamp accessory.

See chart below for minimum permanent fl ue opening you must
provide. Attach damp er clamp so the minimum permanent fl ue
opening will be main tained at all times.

Area of Various Standard

Round Flues

Diameter (ins.) Area (sq. ins.)

5" 20 sq. inches
6" 29 sq. inches
7" 39 sq. inches
8" 51 sq. inches

WARNING: If installing in a sunken fi re place,
special care is needed. You must raise the fi re place
fl oor to allow access to heat er control panel. This will
in sure ad e quate air fl ow and guard against soot ing.
Raise fi replace fl oor with noncom bus ti ble ma te ri al.
Make sure material is secure.

CAUTION: Do not pick up heat er as sem bly by
logs. This could damage unit. Only handle assembly
by grates.

IMPORTANT: Make sure the heater burn ers are level. If heater is
not level, heater will not work properly.

Installation Items Needed

• control cover kit (provided with heater)

• approved fl exible gas hose and fi ttings (pro vid ed with heater)
(if al lowed by lo cal codes)

• sealant (resistant to propane/LP gas, not pro vid ed)

Note: Install optional GHRCTA Receiver and Hand-Held Remote
Control Kit (see Ac ces so ries, page 27) before in stall ing gas log
heater (Remote-Ready Models Only). See installation in struc tions
in clud ed with the kit.

1. Apply pipe joint sealant lightly to male threads of gas fi tting

(not provided). Connect ap proved fl exible gas hose to inlet side
of gas con trol (see Figure 11).

2. Position heater assembly in fi re place.

3. Connect to gas supply. See Con nect ing To Gas Supply, (see

Figure 12, page 11).

Chimney Minimum Permanent
Height (ft.) Flue Opening (sq. ins.)

6' to 15' 39 sq. inches
15' to 30' 29 sq. inches

Damper Clamp

Damper

Masonry Fire place

Figure 10 - Attaching Damper Clamp

Manufactured Fire place

Damper

Flexible Gas
Hose (if allowed

Damper Clamp

Damper

Figure 11 - Attaching Flexible Gas Hose to Heater Gas
Regulator

by local codes)

For more information, visit www.desatech.com

Gas Control

111826-01

INSTALLATION

Continued

Installing Heater Assembly (Cont.)

INSTALLATION

CONNECTING TO GAS SUPPLY

11

11

WARNING: This appliance requires a 3/8" NPT
(National Pipe Thread) inlet connection to the pres­ sure regulator.

W ARNING: A qualifi ed ser vice per son must con­ nect heater to gas sup ply. Follow all local codes.

CAUTION: Never connect propane/LP fi replace
directly to the propane/LP supply . This heater re quires
an external regulator (not supplied). Install the ex­ternal regu la tor be tween the heater and propane/LP
supply.

W ARNING: Never connect natural gas fi replace to
pri vate (non-utility) gas wells. This gas is com mon ly
known as wellhead gas.

Installation Items Needed

Before installing heater, make sure you have the items listed be­low.

• external regulator (supplied by installer)

• piping (check local codes)

• sealant (resistant to propane/LP gas)

• equipment shutoff valve *

• test gauge connection *

• sediment trap

• tee joint

• pipe wrench

• approved fl exible gas line with gas con nec tor (if allowed by lo cal
codes) (provided)

* A CSA design-certifi ed equipment shutoff valve with 1/8" NPT
tap is an ac cept able alternative to test gauge con nec tion. Pur chase
the optional CSA design-certifi ed equipment shutoff valve from
your dealer. See Accessories, page 27.

For propane/LP units, the installer must supply an external reg u ­la tor. The external reg u la tor will reduce incoming gas pressure. Y ou
must reduce in com ing gas pressure to between 11 and 14 inches of
water. If you do not reduce in com ing gas pressure, heater regulator
damage could occur. Install e xternal re g u la tor with the vent point­ ing down as shown in Figure 15. Pointing the vent down protects
it from freezing rain or sleet.

Installation must include an equipment shutoff valve, union, and
plugged 1/8" NPT tap. Locate NPT tap within reach for test gauge
hook up. NPT tap must be up stream from heater (see Figure 13
page 12, depending on your model).

IMPORTANT: Install equipment shutoff valve in an ac ces si ble
lo ca tion. The equip ment shutoff valve is for turning on or shut ting
off the gas to the appliance.

Apply pipe joint sealant lightly to male NPT threads. This will
prevent excess sealant from going into pipe. Excess sealant in pipe
could result in clogged heater valves.

W ARNING: Use pipe joint seal ant that is resistant

to liquid pe tro leum (LP) gas.

We recommend that you install a sediment trap in sup ply line as
shown in Figure 13 page 12, depending on your model. Locate
sed i ment trap where it is with in reach for cleaning. Install in pip­ing system between fuel supply and heater. Locate sed i ment trap
where trapped mat ter is not likely to freeze. A sediment trap traps
mois ture and con tam i nants. This keeps them from going into heater
controls. If sediment trap is not in stalled or is installed wrong, heater
may not run properly.

CA UTION: A void damage to gas control. Hold gas
control with wrench when connecting it to gas piping
and/or fi ttings.

External Regulator
Propane/LP
Supply T ank

CA UTION: Use onl y new, black iron or steel pipe.
In ter nal ly-tinned copper tubing may be used in cer­ tain areas. Check your local codes. Use pipe of 1/2"
di am e ter or greater to allow prop er gas vol ume to
heater. If pipe is too small, undue loss of volume will
occuur.

For more information, visit www.desatech.com

111826-01

Vent Pointing Down

Figure 12 - External Regulator With Vent Pointing Down

12

ON

INSTALLATION

Connecting To Gas Supply

INSTALLATION

Continued

CSA Design-Certifi ed Equipment
Shutoff Valve With 1/8" NPT Tap*

Approved Flexible
Gas Hose (if allowed
by local codes)

3" Minimum

Gas Control

Pipe Cap Tee
Nipple Joint

Sediment T r ap

Figure 13 - Gas Connection (Remote-Ready Models Only)

* Purchase the optional CSA design-cer ti fi ed equipment shutoff valve

from your dealer. See Accessories, page 27.

**Minimum inlet pressure for purpose of input adjustment.

WARNING: Test all gas pip ing and connections
for leaks after in stall ing or serv ic ing. Cor rect all leaks
at once.

WARNING: Never use an open fl ame to check f or
a leak. Apply a noncorrosive leak detection fl u id to
all joints. Bub bles form ing show a leak. Correct all
leaks at once.

PROPANE/LP

- From External
Regulator
(11" W .C.**
to 14" W.C.
Pressure)

NATURAL

- From Gas
Meter
(5" W .C.**
to 10.5" W.C.
Pressure)

CHECKING GAS CONNECTIONS

2. Cap off open end of gas pipe where equip ment shutoff valve
was con nect ed.

3. Pressurize supply pip ing sys tem by ei ther opening pro pane/LP
sup ply tank valve for propane/LP gas or opening main gas valve
lo cat ed on or near gas meter for natural gas, or using com pressed
air.

4. Check all joints of gas supply pip ing system. Apply non cor ro sive
leak detection fl u id to all joints. Bubbles form ing show a leak.

5. Correct all leaks at once.

6. Reconnect heater and equipment shutoff valve to gas supply.
Check re con nect ed fi ttings for leaks.

Test Pressures Equal To or Less Than 1/2 PSIG (3.5 kPa)

1. Close equipment shutoff valve (see Fig ure 14).

2. Pressurize supply pip ing sys tem by ei ther opening pro pane/LP
sup ply tank valve for propane/LP gas or opening main gas valve
lo cat ed on or near gas meter for natural gas, or using com pressed
air.

3. Check all joints from gas meter to equip ment shutoff valve for
natural gas or pro pane/LP sup ply to equip ment shutoff valve for
propane/LP (see Figure 15, page 13). Ap ply non cor ro sive leak
detection fl u id to all joints. Bub bles form ing show a leak.

4. Correct all leaks at once.

Pressure Testing Heater Gas Connections

1. Open equipment shutoff valve (see Fig ure 14).

2. Open main gas valve located on or near gas meter for natural
gas or open pro pane/LP supply tank valve.

3. Make sure control knob of heater is in the OFF position.

4. Check all joints from equipment shutoff valve to gas control
(see Fig ures 15 and 16). Ap ply non cor ro sive leak de tec tion
fl u id to all joints. Bub bles form ing show a leak.

5. Correct all leaks at once.

6. Light heater (see Operating Heater, pages 14 through 17).
Check all other internal joints for leaks.

7. Turn off heater.

CAUTION: Make sure ex ter nal regulator has been

installed between propane/LP supply and heat er. See
guidelines under Con nect ing to Gas Sup ply, page

11.

Pressure Testing gas Supply Piping system

Test Pressures In Excess Of 1/2 PSIG (3.5 kPa)

1. Di sco nne ct appliance with its appliance main g as valve (control
valve) and equip ment shutoff valve from gas sup ply pip ing
sys tem. Pres sures in ex cess of 1/2 psig will dam age heat er
reg u la tor.

For more information, visit www.desatech.com

Equipment
Shutoff
Valve

Figure 14 - Equipment Shutoff Valve

POSITION

OFF

POSITION

Open

Closed

111826-01

INSTALLATION

Continued

Propane/LP
Supply T ank

Equipment
Shutoff Valv e

Thermostat Gas
Valve or Control
Valve Location

Connecting to Gas Supply (Cont.)

INSTALLATION

Checking Gas Connections

13

13

Figure 15 - Checking Gas Joints (propane/LP only)

Thermostat Gas
Valve or Control
Valve Location

Gas Meter

Figure 16 - Checking Gas Joints (Natural Gas Only)

Thermostat Gas
Valve or Control
Valve Location

111826-01

For more information, visit www.desatech.com

14

Flame Adjustment Knob

OPERATING HEATER (REMOTE-READY MODELS)

For Your Safety Read Before Lighting

OPERATING HEATER

REMOTE-READY MODELS

FOR YOUR SAFETY READ

BEFORE LIGHTING

W ARNING: If y ou do not fol low these instructions

exactly , a fi re or ex plo sion may result caus ing prop er ty
damage, personal injury or loss of life.

NOTICE: During initial operation of new heat er, burn­ ing logs will give off a paper-burning smell. Orange
fl ame will also be present. Open damper or window
to vent smell. This will only last a few hours.

Note: Home owners generally prefer to op er ate their heater
with the chimney damper closed. This will put all the heat
into the room. However, there may be times you will desire the
full fl ames of the HI heat setting but will fi nd the heat output
ex ces sive. You can open the chim ney damper (if you have one)
fully or partially to release some of the heat.

A. This appliance has a pilot which must be lighted by hand.

When lighting the pi lot, fol low these instructions ex act ly.

B. BEFORE LIGHTING smell all around the appliance area

for gas. Be sure to smell next to the fl oor be cause some gas
is heavier than air and will settle on the fl oor.

WHAT TO DO IF YOU SMELL GAS

• Do not try to light any appliance.

• Do not touch any electric switch; do not use any phone in
your build ing.

• Immediately call your gas sup pli er from a neighbor’s
phone. Follow the gas sup pli er’s instructions.

• If you cannot reach your gas sup pli er, call the fi re de­ part ment.

C. Use only your hand to push in or turn the gas control knob .

Never use tools. If the knob will not push in or turn by hand,
don’t try to repair it, call a qualifi ed service tech ni cian or
gas supplier . F orce or attempted r epair may result in a fi re
or ex plo sion.

D. Do not use this appliance if any part has been under water.

Immediately call a qualifi ed service technician to inspect
the appliance and to replace any part of the control system
and any gas control which has been un der water.

LIGHTING INSTRUCTIONS

WARNING: Damper handle will be hot if heater

has been running.

Selector Switch in

O

N

OFF Position

O

L

H

I

AUTO
OFF
ON

Control Knob

Ignitor Button

T

O

L

I

P

F

F

O

Figure 17 - Control Knob and Ignitor Button Location,
Manual Controlled

1. STOP! Read the safety information, starting in column 1,
of this page.

2. Make sure equipment shutoff valve is ful ly open.

3. Set selector switch in the OFF po si tion.

4. Press in and turn control knob clock wise

to the

OFF position (see Figure 17).

WARNING: Burners will come on automatically
within one minute when the selector switch is in the
ON position after the pilot is lit.

W ARNING

• If fi replace has glass doors, never operate this
heater with glass doors closed. If you op er ate heater
with doors closed, heat buildup inside fi re place
will cause glass to burst. Also if fi replace opening
has vents at the bottom, you must open the vents
before op er at ing heat er.

• Y ou must operate this heater with a fi replace screen
in place. Make sure fi replace screen is closed before
running heater.

For more information, visit www.desatech.com

5. Wait fi ve (5) minutes to clear out any gas. Then smell for
gas, in clud ing near the fl oor . If you smell gas, ST OP! Fol low
“B” in the safety information, starting in column 1 of this
page. If you don’t smell gas, go to the next step.

6. Press in and turn control knob coun ter clock wise
to the PILOT po si tion. Press in control knob for fi ve (5)
seconds (see Figure 17).

Note: Y ou may be running this heat er for the fi rst time after

hook ing up to gas supply. If so, the con trol knob may need
to be pressed in for 30 sec onds or more. This will allow air
to bleed from the gas system.

111826-01

OPERATING HEATER

Selector Switch in

Continued

OPERATING HEATER (REMOTE-READY MODELS)

For Your Safety Read Before Lighting (Cont.)

Lighting Instructions

15

15

7. With contr ol knob pressed in, press and r elease ignitor but­ton. This will light pilot. The pilot is attached to the front
burner. If needed, keep press ing ig ni tor button until pilot
lights.

Note: If pilot does not stay lit, con tact a qualifi ed service

person or gas sup pli er for repairs. Until repairs are made,
light pilot with match. T o light pilot with match, see Man u al
Light ing Procedure, page 20.

Control Knob

F

F

O

Ignitor Button

Remote Control

Figure 18 - Control Knob and Ignitor Button Location,
Remote Ready Controlled

OFF Position

T

O

L

I

O

P

N

Flame Adjustment Knob

O

L

H

I

AUTO
OFF
ON

REMOTE OFF ON

8. K eep control knob pressed in for 30 seconds after lighting
pilot. After 30 seconds, release control knob.

• If control knob does not pop out when released, contact

a qualifi ed ser vice person or gas supplier for re pairs.

Note: If pilot goes out, repeat steps 4 through 8, page

19.

9. Slightly push in and turn control knob counterclockwise

to the ON position.

10. Wait one minute and switch selector switch to the ON po­ si tion to light burners. Note: A UTO is only func tion al when
using GWMT1 or GWMS2 optional accessories.

11. Set fl ame adjustment knob to any lev el be tween HI and
LO.

Pilot
Burner

Ignitor
Electrode

Figure 19 - Pilot (Propane/LP)

Pilot
Burner

Figure 31 - Pilot (Natural)

Ignitor
Electrode

TO TURN OFF GAS TO APPLIANCE

Shutting Off Heater

1. Turn control knob clockwise to the OFF po­ si tion.

2a. Set selector switch in the OFF po si tion.
2b. If Using Optional Hand-Held Re mote: Set selector switch

in the OFF po si tion to pre vent drain ing battery.

Shutting Off Burner Only (pilot stays lit)

You may shut off the burners and keep the pilot lit by doing
one of the fol low ing:

1. Turn control knob clockwise to the PILOT po­ si tion.

2. Use remote control manual OFF button.

3. Set selector switch in the OFF po si tion.

MANUAL LIGHTING PROCEDURE

1. Fol low steps 1 through 6 under Light ing In struc tions, page

19.

2. Depress control knob and light pilot with match.

3. Keep control knob pressed in for 30 seconds after lighting
pilot. After 30 seconds, release control knob. Now follow
steps 9 through 11, Lighting In struc tions, column 1.

REMOTE CONTROL OPERATION

Remote Control Operation

CAUTION: Do not try to ad just heating levels by

using the equipment shutoff valve.

W ARNING: Make sure the selector switch is in the
OFF po si tion when you are awa y from home for long
periods of time. Heater will come on au to mat i cal ly
with selector switch in the ON position.

For more information, visit www.desatech.com

111826-01

GHRC Series Operation:

1. After lighting, let pilot fl ame burn for about one minute.
T urn control knob to ON position. Adjust fl ame ad just ment
knob anywhere between HI and LO. Slide the se lec tor
switch to the RE MOTE po si tion. Note: The burn ers may
light if hand-held re mote ON button was on when se lec tor
switch was last turned off. You can now turn the burn ers
on and off with the hand-held re mote con trol unit.

16

Selector Switch in

OPERATING HEATER (REMOTE-READY MODELS)

Lighting Instructions (Cont.)
To Turn Gas Off To Appliance
Manual Lighting Procedure
Optional Remote Operation

OPERATING HEATER

Continued

IMPORTANT: Do not leave the se lec tor switch in the RE-

MOTE or ON position when the pilot is not lit. This will
drain the battery.

2. Press the ON/OFF button to turn the burners on and off.
When turning burners off, the pilot will remain lit.

IMPORTANT: Be sure to press the ON/OFF buttons on the

hand-held remote control unit for up to 3 sec onds to assure
proper operation.

Note: All additional re mote control accessories must be pur-
chased sep a rate ly (see Ac ces so ries, page 27). Fol low instructions
included with the re mote control.

Thermostat Control Operation

(Optional GHRCTA Series Only) The ther mo stat con trol set­ ting on the re mote con trol unit can be set to any comfort level
be tween WARMER and COOLER. The burners will turn on
and off au to mat i cal ly to maintain the comfort level you select.
The ideal com fort setting will vary by household de pend ing
upon the amount of space to be heated, the output of the central
heating system, etc.

For wall thermostat operation, follow in struc tion supplied with
thermostat ac ces so ry GWMT1. For wall switch op er a tion fol low
instructions supplied with GWMS2.

NOTICE: You must light the pilot before using the remote
con trol unit. See Lighting In struc tions on page 14.

GHRCTA Series Operation:

2a. Press the AUTO/ON/OFF but ton on the hand-held re mote

con trol (see Fig ure 33). The lights to the left of the button
will show AUTO, ON, or OFF.

• In the ON mode, the burners will ignite. The heater is in

manual mode when ON is lit.

• In the AUTO mode, the ther mo stat in the hand-held

re mote unit con trols the room temperature. To in crease
the room tem per a ture, press the top arrow of the TEMP
but ton. T o low er the room tem per a tur e, press the bot tom
ar row of the TEMP but ton. At high er set tings the heat er
will run longer.

IMPORTANT: This remote control has been specially

en gi neered to take an air temperature sample every 5.5
minutes in the auto mode. It will not re spond immediately
to the tem per a ture setting being turned up or down.

IMPORTANT: The hand-held re mote control unit must be

near the heater. Do not keep the hand-held remote control
unit too close to the heat er. The ther mo stat on the hand­held re mote control unit will heat up too quickly and turn
the heater off.

3. To turn the burner off, press the AUTO/ON/OFF button
un til OFF lights. The pi lot will re main lit.

IMPORTANT: To turn the pilot off, man u al ly turn the

con trol knob on the heat er to the OFF position.

Control Knob

F

F

O

Ignitor Button

Figure 20 - Setting the Selector switch, Contr ol Knob, and Flame
Adjustment Knob for Remote Operation

Shows
Tem per a ture
Setting

The Log Heater
will Au to mat i cal ly
Cycle between
Pilot and the Heat
Setting that has
been Selected

Figure 21 - Thermostat Hand-Held Remote Control Unit
Selections (GHRCTA Only)

OFF Position

T

O

L

I

O

P

N

Flame Adjustment Knob

O

L

H

I

REMOTE OFF ON

AUTO
OFF
ON

Selector T oggle Switch
(Optional Remote Control)

Increases Room
Temperature in
AUTO Mode

Decreases Room
Temperature in
AUTO Mode

Turns Burners On
or Off and Allows
You to Choose
the Auto Setting

For more information, visit www.desatech.com

111826-01

INSPECTING BURNERS

Pilot Flame Pattern
Front Burner Flame Pattern

INSPECTING BURNERS

Check pilot fl ame pattern and burner fl ame patterns often.

PILOT FLAME PATTERN

Figure 22 shows a correct pilot fl ame pat tern. Figure 23 shows an
incorrect pilot fl ame pattern. The incorrect pilot fl ame is not touch ing
the thermo couple. This will cause the thermo couple to cool. When
the thermo couple cools, the heater will shut down.

If pilot fl ame pattern is incorrect, as shown in Figure 23

• turn heater off (see To Turn Off Gas to Appliance, page 15 [Re-
mote-Ready Models])

• see Troubleshooting, pages 19 through 21

Note: The pilot fl ame on natural gas units will have a slight curv e,
but fl ame should be blue and have no yellow or orange color.

17

17

BURNER FLAME PATTERN

Figure 24 shows correct front burner fl ame pattern.

NOTICE: Do not mistake orange fl ames with yellow
tipping. Dirt or other fi ne particles are burned by heat er,
causing brief patches of orange fl ame.

If front burner fl ame pattern is incorrect, as shown in Figure 25

• turn heater off (see To Turn Off Gas to Appliance, page 15

• see Troubleshooting, pages 19 through 21

Pilot Burner

Thermocouple

Figure 22 - Correct Pilot Flame Pattern (Your pilot may vary
from pilots shown)

Pilot Burner

Thermocouple

Figure 23 - Incorrect Pilot Flame Pattern (Your pilot may vary
from pilots shown)

Pilot Burner

Thermocouple

Pilot Burner

Thermocouple

Figure 24 - Correct Front Burner Flame Pattern

Yellow Tipping At Top
of Blue Flame

111826-01

Figure 25 - Incorrect Front Burner Flame Pattern

For more information, visit www.desatech.com

18

CLEANING AND MAINTEN ANCE

WARNING: Turn off heater and let cool before

cleaning.

CA UTION: You must keep control areas, b urners,
and cir cu lat ing air pas sage ways of heat er clean. In­ spect these areas of heater before each use. Have
heater inspected yearly by a qual i fi ed service per­son. Heater may need more fre quent cleaning due
to ex ces sive lint from car pet ing, pet hair, bedding
ma te ri al, etc.

Cleaning Burner Injector Holder and Pilot Air Inlet Hole

CLEANING AND MAINTENANCE

Logs

LOGS

• If you remove logs for cleaning, re fer to Installing Logs, page
14, to prop er ly re place logs.

• Replace log(s) if broken or chipped (dime-sized or larger).

Injector Holder

Ports/Slots

CLEANING BURNER INJECTOR HOLDER
AND PILOT AIR INLET HOLE

The primary air inlet holes allow the proper amount of air to mix
with the gas. This provides a clean burning fl ame. Keep these holes
clear of dust, dirt, lint, and pet hair. Clean these air inlet holes prior
to each heating season. Blocked air holes will cre ate soot. We rec­ om mend that you clean the unit every three months during operation
and have heater inspected yearly by a qual i fi ed service person.

W e also recommend that you keep the burn er tube and pilot assembly
clean and free of dust and dirt. T o clean these parts we rec om mend
using compressed air no greater than 30 PSI. Your local computer
store, hard ware store, or home center may carry com pressed air in
a can. You can use a vacuum cleaner in the blow position. If using
com pressed air in a can, please follow the di rec tions on the can.
If you don't follow di rec tions on the can, you could damage the
pilot as sem bly.

1. Shut off the unit, including the pilot. Allow the unit to cool for
at least thirty minutes.

2. Inspect burner, pilot, and primary air inlet holes on injector
holder for dust and dirt (see Figure 27).

3. Blow air through the ports/slots and holes in the burner.

4. Check the injector holder located at the end of the burn er tube
again. Remove any large particles of dust, dirt, lint, or pet hair
with a soft cloth or vacuum clean er nozzle.

5. Blow air into the primary air holes on the injector hold er.

6. In case any large clumps of dust have now been pushed into
the burner re peat steps 3 and 4.

Clean the pilot assembly also. A yello w tip on the pilot fl ame indicates
dust and dirt in the pilot assembly. There is a small pilot air inlet
hole about two inches from where the pilot fl ame comes out of the
pilot assembly (see Figure 27). With the unit off, lightly blow air
through the air inlet hole. You may blow through a drinking straw
if com pressed air is not available.

Burner
Tube

Primary Air Inlet
Holes

Figure 26 - Injector Holder On Out let Burn er T ube

Pilot Air
Inlet Hole

Pilot Assembly

Pilot Air Inlet Hole

Pilot Air Inlet Hole

Pilot Assembly

Pilot Assembly

Figure 27 - Pilot Inlet Air Hole (Your pilot may vary from pilots
shown)

For more information, visit www.desatech.com

111826-01

TROUBLESHOOTING

19

19

TROUBLESHOOTING

Note: For additional help, visit DESA
In ter na tion al’s technical service web
site at www.desatech.com.

Note: All troubleshooting items are listed
in order of operation.

OBSERVED PROBLEM

When ignitor button is pressed, there is no
spark at ODS/pilot

When ignitor button is pressed, there is spark
at ODS/pilot but no ig ni tion

WARNING: Turn off and un-

plug heater and let cool before
servicing. Only a qualifi ed ser vice
person should service and repair

POSSIBLE CAUSE

1. Ignitor electrode not con nect ed to ig ni tor
ca ble

2. Ignitor cable pinched or wet

3. Piezo ignitor nut is loose

4. Broken ignitor cable

5. Bad piezo ignitor

6. Ig ni tor electrode po si tioned wrong or
broken

1. Gas supply turned off or equipment
shutoff valve closed

2. Control knob not in PI LOT po si tion

3. Control knob not pressed in while in
PI LOT po si tion

4. Air in gas lines when in stalled

5. Depleted gas supply (propane/LP
only)

6. ODS/pilot is clogged

7. Gas regulator setting is not correct

CAUTION: Never use a wire,
needle, or similar object to clean
ODS/pilot. This can damage ODS/

REMEDY

1. Reconnect ignitor cable

2. Free ignitor cable if pinched by any
metal or tubing. Keep ignitor ca ble dry

3. Tighten nut holding pi ezo ignitor to base
panel of log set. Nut is located behind
base panel.

4. Replace ignitor cable

5. Replace piezo ignitor

6. Replace pilot assembly for remote-ready
units; Replace ignitor electrode for vari­ able manually controlled units

1. Turn on gas supply or open equipment
shutoff valve

2. Turn control knob to PI LOT position

3. Press in control knob while in PI LOT
po si tion

4. Continue holding down control knob.
Repeat ig nit ing op er a tion until air is
re moved

5. Contact local propane/LP gas com pany

6. Clean ODS/pilot (see Cleaning and
Main te nance, page 18) or re place
ODS/pilot as sem bly

7. Replace gas regulator

ODS/pilot lights but fl ame goes out when
control knob is released

For more information, visit www.desatech.com

111826-01

1. Control knob not fully pressed in

2. Control knob not pressed in long
enough

3. Safety interlock system has been
trig gered

4. Equipment shutoff valve not fully open

5. Pilot fl ame not touch ing ther mo cou ple,
which al lows ther mo cou ple to cool,
caus ing pilot fl ame to go out. This prob­ lem could be caused by one or both of
the fol low ing:

A) Low gas pressure
B) Dirty or partially clogged ODS/

pilot

6. Ther mo cou ple con nec tion loose at con­ trol valve

1. Press in control knob fully

2. After ODS/pilot lights, keep control
knob pressed in 30 sec onds

3. W ait one minute for safety in ter lock sys­ tem to reset. Repeat ignition operation

4. Fully open equipment shutoff valve

5. A) Contact local natural or pro pane/LP
gas company

B) Clean ODS/pilot (see Cleaning and

Main te nance, page 18) or replace ODS/
pilot assembly

6. Hand tighten until snug, then tighten

1/4 turn more

7. Replace pilot assembly

8. Replace control valve

20

TROUBLESHOOTING

Continued

TROUBLESHOOTING

OBSERVED PROBLEM

One or both burner does not light after
ODS/pilot is lit

Delayed ignition of burner

Burner backfi ring dur ing com bus tion

POSSIBLE CAUSE

1. Inlet gas pressure is too low

2. Burner orifi ce(s) clogged

3. Mislocated crossover tube

4. Burner orifi ce(s) di ame ter is too small

5. Remote selector in OFF position (Re­ mote-Ready Models Only)

6. Wire disconnected from gas control
(Re mote-Ready Models Only)

1. Manifold pressure is too low

2. Burner orifi ce(s) clogged

3. Mislocated crossover tube

1. Burner orifi ce is clogged or damaged

2. Damaged burner

3. Gas regulator defective

REMEDY

1. Contact local natural or pro pane/LP gas
company

2. Clean burner(s) (see Cleaning and
Main te nance, page 19) or re place burner
orifi ce(s)

3. Contact qualifi ed service person

4. Replace burner orifi ce(s)

5. Put remote selector in ON position

6. See Wiring Diagram, page 24

1. Contact local natural or pro pane/LP gas
company

2. Clean burner(s) (see Cleaning and
Main te nance, page 19) or replace burner
orifi ce(s)

3. Contact qualifi ed service person

1. Clean burner (see Cleaning and Main-
te nance, page 19) or replace burner
ori fi ce

2. Replace damaged burner

3. Replace gas regulator

Orange flame in burner during burner
com bus tion

Slight smoke or odor during initial op­ er a tion

Heater produces a whis tling noise when
burners are lit

White powder residue forming within burn er
box or on adjacent walls or furniture

Moisture/con den sa tion no ticed on win­ dows

1. Not enough air

2. Gas regulator defective

1. Residues from manu fac tur ing pro cess es
and logs curing

1. Turning control knob to HI po si tion
when burners are cold

2. Air in gas line

3. Air passageways on heat er blocked

4. Dirty or partially clogged burner
orifi ce(s)

1. When heated, vapors from furniture pol­ ish, wax, carpet cleaners, etc. turn into
white powder residue

1. Not enough com bus tion/ven ti la tion air

1. Check burner(s) for dirt and debris. If
found, clean burner(s) (see Cleaning and
Main te nance, page 19)

2. Replace gas regulator

1. Problem will stop after a few hours of
operation

1. Turn control knob to LO position and let
warm up for a minute

2. Operate burners until air is re moved
from line. Have gas line checked by lo­ cal nat u ral or propane/LP gas com pany

3. Observe minimum in stal la tion clear­ anc es (see pages 7 through 9)

4. Clean burners (see Cleaning and Main-
te nance, page 19) or replace burner
orifi ce(s)

1. Turn heater off when using furniture
polish, wax, carpet cleaners, or similar
products

1. Refer to Air for Com bus tion and Ven ti -
la tion re quire ments (page 4)

For more information, visit www.desatech.com

111826-01

TROUBLESHOOTING

TROUBLESHOOTING

Continued

WARNING: If you smell gas

• Shut off gas supply.

• Do not try to light any ap pli ance.

• Do not touch any elec tri cal switch; do not use any phone in your
build ing.

• Immediately call your gas sup plier from a neighbor’s phone. Follow
the gas sup pli er’s in struc tions.

• If you cannot reach your gas sup plier, call the fi re de part ment.

IMPORTANT: Operating heater where impurities in air exist may create odors. Cleaning
supplies, paint, paint remover , cigarette smoke, cements and glues, new carpet or textiles,
etc., create fumes. These fumes may mix with combustion air and create odors. These
odors will disappear over time.

21

21

OBSERVED PROBLEM

Remote does not function (Remote-Ready
Models Only)

Heater produces a click ing/tick ing noise just
after burners are lit or shut off

Heater produces un wanted odors

Heater shuts off in use (ODS operates)

Gas odor even when control knob is in OFF
position

POSSIBLE CAUSE

1. Battery is not installed. Battery power is
low

1. Metal expanding while heating or con­ tract ing while cooling

1. Heater burning vapors from paint, hair
spray, glues, cleaners, chem i cals, new
carpet, etc. (See IM POR TANT state-
ment above)

2. Low fuel supply (propane/LP only)

3. Gas leak. See W arn ing statement at

top of page

1. Not enough fresh air is available

2. Low line pressure

3. ODS/pilot is partially clogged

1. Gas leak. See W arn ing statement at

top of page

2. Control valve or gas control defective

REMEDY

1. Replace 9-volt batteries in receiver and
remote control

1. This is common with most heaters. If noise
is excessive, contact quali fi ed ser vice per­ son

1. Open window to ventilate room. Stop us­ ing odor causing prod ucts while heater is
running

2. Refi ll supply tank (propane/LP only)

3. Locate and correct all leaks (see Check ing
Gas Con nec tions, page 12)

1. Open window and/or door for ven ti la tion

2. Contact local natural or pro pane/LP gas
company

3. Clean ODS/pilot (see Cleaning and Main-
te nance, page 19)

1. Locate and correct all leaks (see Check ing
Gas Con nec tions, page 12)

2. Replace control valve or gas control

Gas odor during combustion

Log set cycles to pilot, but room tem per a ture
drops to a lower than ideal level before log
set comes back on

For more information, visit www.desatech.com

111826-01

1. Foreign matter be tween con trol valve and
burner

2. Gas leak. See W arn ing statement at

top of page

1. Hand-held remote control is too close to
heater (Remote-Ready Models Only)

1. T ak e apart g as tubing and remo v e for eign
mat ter

2. Locate and correct all leaks (see Check ing
Gas Con nec tions, page 12)

1. Move hand-held remote control unit far ther
away from the heater

SPECIFICATIONS

22

SPECIFICATIONS

VF-18N-PDG/VF-18N-BTB VF-24N-PDG/VF-24N-BTB

Btu (Variable) 24,000/36,000 25,000/39,000
Type Gas Natural Gas Only Natural Gas Only

Ignition Piezo Piezo
Manifold Pressure 3.5" W.C. 3.5" W.C.

Inlet Gas Pressure (in. of water)
Maximum 10.5" W.C. 10.5" W.C.
Minimum* 5.0" W.C. 5.0" W.C.

Shipping Weight 32 lbs. 34 lbs.
* For purpose of input adjustment

VF-18P-PDG/VF-18P-BTB VF-24P-PDG/VF-24P-BTB

Btu (Variable) 24,000/36,000 28,000/39,000
Type Gas Propane/LP Only Propane/LP Only

Ignition Piezo Piezo
Manifold Pressure 8.0" W.C. 7.9" W.C. - 3.4" W.C.

Inlet Gas Pressure (in. of water)
Maximum 14" W.C. 14" W.C.
Minimum* 11" W.C. 11" W.C.

Shipping Weight 32 lbs. 34 lbs.
* For purpose of input adjustment

For more information, visit www.desatech.com

111826-01

WIRING DIAGRAM (REMOTE-READY MODELS ONLY)

SERVICE HINTS

TECHNICAL SERVICE

REPLACEMENT PARTS

23

23

WIRING DIAGRAM

(Remote-Ready Models Only)

AUTO

OFF

ON

Thermopile

SERVICE HINTS

When Gas Pressure Is Too Low

• pilot will not stay lit

• burners will have delayed ig ni tion

• heater will not produce specifi ed heat

• propane/LP gas supply may be low
You may feel your gas pressure is too low. If so, contact your local

propane/LP or natural gas supplier.

TECHNICAL SERVICE

You may have further questions about in stal la tion, operation, or
troubleshooting. If so, contact DESA International’s Tech ni cal
Service Department at 1-866-672-6040. When calling please have
your model and serial numbers of your heater ready.

Y ou can also visit DESA International’ s tech ni cal services web site
at www.desatech.com.

REPLACEMENT PARTS

Note: Use only original replacement parts. This will protect your
warranty cov er age for parts replaced under warranty.

PARTS UNDER WARRANTY

Contact authorized dealers of this product. If they can’t supply
original re place ment part(s), call DESA In ter na tion al’s Tech ni cal
Service Department at 1-866-672-6040.

When calling DESA International, have ready

• your name

• your address

• model and serial numbers of your heater

• how heater was malfunctioning

• type of gas used (propane/LP or nat u ral gas)

• purchase date
Usually, we will ask you to return the part to the factory.

PARTS NOT UNDER WARRANTY

Contact authorized dealers of this product. If they can’t supply original
re place ment part(s), call DESA International at 1-866-672-6040 for
re fer ral in for ma tion.

When calling DESA International, have ready

• model number of your heater

• the replacement part number

111826-01

For more information, visit www.desatech.com

24

THIS PAGE INTENTIONALLY LEFT BLANK

For more information, visit www.desatech.com

111826-01

ILLUSTRATED PARTS BREAKDOWN

Variable Manually-Controlled and Remote-ready Models
VF-24N-PDG, VF-24P-PDG, VF-24N-BTB, VF-24P-BTB
VF-18N-PDG, VF-18P-PDG, VF-18N-BTB, VF-18P-BTB

ILLUSTRATED PARTS
BREAKDOWN

REMOTE-READY MODELS AND
REMOTE CONTROLLED MODELS

VF-24N-PDG VF-24N-BTB
VF-24P-PDG VF-24P-BTB

25

25

3

2
Log sets and
mounting
plates are
ordered as an

2

5

9

25

11

1

6

23

assembly

8

10

4

7

24

14

111826-01

13

12

GTA Replacement Part Numbers

21

20

15

16

18

17

19

22

REMOTE MODELS ONLY

Model Number GTA Part number
VF-24N-PDG
VF-24N-BTB
VF-24P-PDG
VF-24P-BTB

111794 01

111794 02

For more information, visit www.desatech.com

26

PARTS LIST

This list contains replaceable parts used in your heater. When order­ing parts, follow the instructions listed under Replacement P arts on
page 24 of this manual.

Manual and Remote-Ready Models

PARTS LIST

VF-24N-PDG, VF-24P-PDG, VF-24N-BTB, VF-24P-BTB,

VF-18N-PDG, VF-18P-PDG, VF-18N-BTB, VF-18P-BTB

KEY

NO.

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

PART NUMBER FOR

VF-24N-PDG VF-24P-PDG VF-24N-BTB VF-24P-BTB

111793-01

see table

page 24

------

111803-02

111803-01

111800-01

111817-01

14396

111804-01

111819-01

111807-01

111796-01

097159-04

103784-01

103784-02

099998-01

------

------

111817-02

111796-02

103779-01

111828-01

111803-03

111824-01

111816-01

111802-01

111793-01

see table

page 24

------

111803-02

111803-01

111800-01

111817-01

14396

111804-02

111819-02

111807-02

111796-01

097159-04

103784-01

103784-02

099998-01

------

------

111817-02

------

103778-01

111828-01

------

111824-01

111816-01

111802-01

111793-01

see table

page 24

111836-01

111803-02

111803-01

111800-01

111817-01

14396

111804-01

111819-01

111807-01

111796-01

097159-04

103784-01

103784-02

099998-01

GHRCB

111839-01

111817-02

111796-02

103779-01

111828-01

111803-03

111824-01

111816-01

111827-01

111793-01

see table

page 24

111836-01

111803-02

111803-01

111800-01

111817-01

14396

111804-02

111819-02

111807-02

111796-01

097159-04

103784-01

103784-02

099998-01

GHRCB

111839-01

111817-02

------

103778-01

111828-01

------

111824-01

111816-01

111827-01

DESCRIPTION QTY

GRATE ASSEMBLY

GTA (Gas Train Assembly)

Battery

BRACKET-BURNER RIGHT

BRACKET-BURNER LEFT

SCREW

FLEXTUBE 3/8”

ADAPTER

BURNER

ORIFICE

VALV E

BRACKET-VALVE

PIEZO IGNITOR

CONTROL KNOB EXT.

CONTROL KNOB EXT.

SWITCH

REMOTE CONTROL ASSY.

BRACKET-REMOTE

FLEXTUBE 3/16”

SHIELD-PILOT

PILOT

COMPRESSION NUT/SLEEVE

AIR SHUTTER

COMPRESSION NUT/SLEEVE

SCREW

LOG ASSEMBLY

1

1

2

1

1

15-PDG/19-BTB

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

4

1

100563-01

103877-01

100565-01

100639-01

GA6060

111288-02

100563-01

103877-01

100565-01

100639-01

GA6060

111288-02

PARTS AVAILABLE NOT SHOWN

100563-01

103877-01

100565-01

100639-01

GA6060

111288-02

100563-01

103877-01

100565-01

100639-01

GA6060

111288-02

WARNING PLATE

LIGHTING INSTRUCTION

WARNING PLATE FASTENER

CAUTION DECAL

LAVA ROCK

GAS LINE FLEX 18"

For more information, visit www.desatech.com

1

1

1

1

1

1

111826-01

ACCESSORIES

ACCESSORIES

Purchase these heater accessories from your local dealer. If they can not
supply these accessories, call DESA International at 1-866-672-6040
for referral information. You can also write to the ad dress listed on
the back page of this manual.

EQUIPMENT SHUTOFF VALVE - GA5010

For all models. Equipment shutoff valve with 1/8" NPT tap. Fits
1/2" NPT pipe.

27

27

WALL-MOUNT THERMOSTAT SWITCH ­GWMT1

(Not Shown)

For all Remote-Ready Models. The desired com fort setting can be
selected on the wall ther mo stat and the log heat er will au to mat i cal ly
cycle from pi lot to the heat setting selected.

WALL-MOUNT ON/OFF SWITCH - GWMS2

(Not Shown)

For all Remote-Ready Models. Allows the gas log heater to be
turned on and off with a wall switch.

VENT-FREE LOGMATE® FIREBOXES

(Not Shown)

Available in 32", 36", and 42" models. Circulating fi re box es feature
louvers and an op tion al blower . Non-circulating, smooth face models
are ideal for custom trim ap pli ca tions such as stone or marble.

FIREPLACE HOOD

Black - GA6050
Brass - GA6052
Antique Brass - GA6053

For all models. Helps defl ect heat away from mantel or wall above
fi replace. Fits openings 28" to 48" wide.

W

A

R

M

E

R

C

O

T

O

E

L

M

E

P

R

A

U

T

O

O

N

O

F

F

RECEIVER AND HAND-HELD THERMOSTAT
REMOTE CONTROL KIT - GHRCTA

For all Remote-Ready Mod els. Allows the gas log heater to be
operated in a man u al ly or ther mo stat i cal ly con trolled mode. You can
turn the gas log heater on and off without ever leav ing the com fort
of your easy chair.

RECEIVER AND HAND-HELD REMOTE
CONTROL KIT - GHRC

For all Remote-Ready Mod els. Al lows the gas log heater to be
turned on and off by using a hand-held remote control.

FB32C (CIRCULATING), FB32NC (NON­CIRCULATING) SERIES

(Not Shown)

For 18" and 24" models.

FB36CA, FB42C SERIES (CIRCULATING),
FB36NCA, FB42NC SERIES
(NON-CIRCULATING)

(Not Shown)

For all models.

DAMPER CLAMP - GA6080

(Not Shown)

For Remote-Ready and V ariable Manually-Controlled Models.
Per ma nent ly opens chim ney fl ue damper for vent ed operation.

LAVA ROCK - GA6060

(Not Shown)

For all models. Order when additional rock is desired. (1.8 lb.
bag)

CLEANING KIT - GCK

(Not Shown)

For all models. Your vent-free gas appliance requires reg u lar
cleaning and main te nance to prevent performance problems. This
kit gives you the tools and instructions to make it easy to clean all
critical areas of your appliance.

INFORMATION VIDEO - 108917-01

For all models. A care and maintenance video is a vailable by call-

111826-01

For more information, visit www.desatech.com

28

y

In order to provide better customer service for this and future purchases, we recommend that you register your product with us.

OWNER'S REGISTRATION FORM

• ACCESSORIES

You can register online at www.desatech.com. If access to our website is not available to you, please complete this Owner’s
Registration Form and mail to the address on the back of this owner’s manual. Please provide the following product information:

Brand:
Model:
Date Purchased:
Serial Number:

(Comfort Glow, Vanguard, etc.)
(EFP33PR, VTGH33NR, etc.)

Note:

Keep receipt for warranty verification.

7 or 9 digit number located on product or identification tag.

First Name: Last Name:
Address:
City: State: Zip: Country:
Home Phone: ( ) -
E-Mail:

Please answer the following questions to register your product with DESA:

1. Where will the product be used?
❍ Living/Family Room ❍ Office/Warehouse ❍ Utility Shed/Outbuilding ❍ Garage ❍ Bedroom ❍ Bathroom ❍ Other

2. If you bought this product yourself, did you plan to purchase this type of product before going into the store? ❍ Yes ❍ No

3. Who selected the product? ❍ Male ❍ Female ❍ Both

4. What is the population of your area? ❍ Under 10,000 ❍ 10,000 to 25,000 ❍ 25,000 to 50,000 ❍ 50,000 to 100,000
❍ 100,000 to 250,000 ❍ Over 250,000

5. What is your primary source of heat? ❍ Propane (LP Gas) ❍ Fuel Oil ❍ Wood ❍ Natural Gas ❍ Electric ❍ Other

6. How was the product installed? ❍ Professional Installer ❍ Self ❍ Other

7. Cost of product excluding sales tax? $___________________

8. Cost to install product? $____________________

9. Type of store where product was purchased? ❍ Hardware ❍ Propane Dealer ❍ Natural Gas/Utility Co. ❍ Home Center/Builder’s Suppl
❍ Fireplace or Hearth Shop ❍ Farm Store ❍ Other

10. What motivated you to buy this product? ❍ Sudden Cold Weather ❍ Replace Older Model ❍ D.I.Y. Home Project
❍ Emergency Back-Up Heat ❍ Heater was on Sale ❍ Energy Savings/High Efficiency ❍ Construction Project ❍ Other

11. How did you learn about this product brand? ❍ Advertising ❍ Relative or Friend ❍ Store Display ❍ Other ________________________

12. Level of Education of Purchaser: ❍ Some High School ❍ Completed High School ❍ Completed College ❍ Completed Graduate School

13. Age of Purchaser: ❍ Under 20 ❍ 20 - 29 ❍ 30 - 39 ❍ 40 - 49 ❍ 50 - 59 ❍ 60 or Over

14. Buyer’s total annual household income: ❍ Under $15,000 ❍ $15,000 to $19,999 ❍ $20,000 to $34,999 ❍ $35,000 to $49,999
❍ $50,000 to $74,999 ❍ $75,000 to $99,999 ❍ $100,000 and Over

15. Store where product was purchased:
Name: ______________________________________
City: _______________________ State: __________

16. In choosing this product, how important were the following:

Availability
Price
Brand Name
Overall Quality
Heat Output
Made in USA
Warranty
Local Service
Value for Price
Prior Brand Experience
Controls Location
Thermostat, Remote, or Manual Operation
Ease of Operation
Special Features
Salesperson’s Recommendation
Friend/Relative’s Recommendation
Portability
Quiet Operation

For more information, visit www.desatech.com

Not Important Somewhat Important Very Important

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111826-01

29

29

2701 S. Harbor Blvd.
Santa Ana, CA. 92704
www.desatech.com

Post age

Required

TM

111826-01

For more information, visit www.desatech.com

NOTES

30

NOTES

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For more information, visit www.desatech.com

111826-01

31

31

WARRANTY INFORMATION

KEEP THIS WARRANTY

Model
Serial No.
Date Purchased

Always specify model and serial numbers when communicating with the factory.
W e reserve the right to amend these specifi cations at any time without notice. The only w arranty applicable is our standard written warranty. We

make no other warranty, expressed or implied.

LIMITED WARRANTY

VENT-FREE GAS LOG HEATERS

DESA International warrants this product to be free from defects in materials and components for four (4) years and fi ve (5) years on stainless
steel burners from the date of fi rst purchase, provided that the product has been properly installed, operated and maintained in ac cor dance with all
applicable instructions. To make a claim under this war ranty the Bill of Sale or cancelled check must be presented.

This warranty is extended only to the original retail purchaser. This warranty covers the cost of part(s) required to restore this heater to proper op er at ing
condition and an allowance for labor when provided by a DESA Authorized Service Center. Warranty part(s) MUST be obtained through authorized
deal ers of this product and/or DESA International who will provide original fac tory replacement parts. Failure to use orig i nal factory replacement parts
voids this warranty. The heater MUST be installed by a qualifi ed installer in accordance with all local codes and instructions fur nished with the unit.

This warranty does not apply to parts that are not in original condition be cause of normal wear and tear, or parts that fail or become damaged as a
result of misuse, accidents, lack of proper maintenance or defects caused by improper in stal la tion. Travel, diagnostic cost, labor, transportation and
any and all such other costs related to repairing a defective heater will be the responsibility of the owner.

TO THE FULL EXTENT ALLOWED BY THE LAW OF THE JURISDICTION THAT GOVERNS THE SALE OF THE PRODUCT; THIS
EXPRESS WAR RAN TY EXCLUDES ANY AND ALL OTHER EX PRESSED WARRANTIES AND LIMITS THE DU RA TION OF ANY AND
ALL IMPLIED WAR RAN TIES, IN CLUD ING WARRANTIES OF MER CHANTA BIL ITY AND FITNESS FOR A PAR TIC U LAR PURPOSE
TO FOUR (4) YEARS ON ALL COM PO NENTS AND FIVE (5) YEARS ON STAINLESS STEEL BURNERS FROM THE DATE OF FIRST
PURCHASE; AND DESA IN TER NA TION AL’S LIA BIL ITY IS HEREBY LIM IT ED TO THE PURCHASE PRICE OF THE PRODUCT AND
DESA IN TER NA TION AL SHALL NO T BE LIABLE FOR ANY OTHER D AM AG ES WHAT SO EVER INCLUDING IN DI RECT, IN CI DEN TAL
OR CON SE QUEN TIAL DAM AG ES.

Some states do not allow a limitation on how long an implied warranty lasts or an exclusion or limitation of incidental or consequential damages,
so the above limitation on implied warranties, or exclusion or lim i ta tion on damages may not apply to you.

This warranty gives you specifi c legal rights, and you may also have other rights that vary from state to state.
For information about this warranty write:

111826-01

TM

2701 S. Harbor Blvd.
Santa Ana, CA. 92704

www.desatech.com

111826 01

NOT A UPC

For more information, visit www.desatech.com

111826-01
Rev. A
10/03