Page 1
UNVENTED (VENT-FREE) GAS LOG HEATER
OWNER’S OPERATION AND INSTALLATION MANUAL
24" THERMOSTAT MODELS
CSG3924NTA AND CSG3924PTA
WARNING: If the information in this manual is not
followed exactly, a re or explosion may result causing
property damage, personal injury or loss of life.
— Do not store or use gasoline or other ammable
vapors and liquids in the vicinity of this or any other
appliance.
— WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any
phone in your building.
• Immediately call your gas supplier from a neighbor’s
phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the re
department.
— Installation and service must be performed by a quali-
ed installer, service agency or the gas supplier.
INSTALLER: Leave this manual with the appliance.
CONSUMER: Retain this manual for future reference.
For more information, visit www.desatech.com
Page 2
TABLE OF CONTENTS
Safety .................................................................. 2
Product Identication ........................................... 5
Local Codes......................................................... 5
Unpacking............................................................ 5
Product Features ................................................. 6
Air For Combustion and Ventilation ..................... 6
Installation ........................................................... 9
Operation ........................................................... 18
Inspecting Burners............................................. 20
SAFETy
Cleaning and Maintenance ................................ 20
Troubleshooting ................................................. 22
Optional Positioning of Thermostat Sensing Bulb ... 26
Specications .................................................... 27
Parts .................................................................. 27
Replacement Parts ............................................ 30
Service Hints ..................................................... 30
Technical Service............................................... 30
Accessories ....................................................... 30
WARNING: Improper
installation, adjustment,
alter a tion, s ervice or
maintenance can cause
injury or property damage. Refer to this manual
for correct installation
and operational procedures. For assistance or
additional information
consult a qualified installer, service agency or
the gas supplier.
WARNING: This is an
unvented gas-red heater. It uses air (oxygen)
from the room in which
it is installed. Provisions
for adequate combustion
and ventilation air must
be provided. Refer to Air
for Combustion and Ventilation section on page 6
of this manual.
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WARNING: This appliance is for installation
only in a solid-fuel burning
masonry or UL127 factory-
built replace or in a listed
ventless firebox enclosure. It is design-certied
for these installations in
accordance with ANSI
Z21.11.2. Exception: Do
not install this appliance
in a factory-built replace
that includes instructions
stating it has not been tested or should not be used
with unvented gas logs.
This appliance may be in-
stalled in an aftermarket,*
per mane ntly l oca ted,
manufactured (mobile)
home, where not prohibited by local codes.
This appliance is only for
use with the type of gas
indicated on the rating
plate. This appliance is
not convertible for use
with other gases.
* Aftermarket: Completion of sale, not for
purpose of resale, from the manufacturer
123551-01D2
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SAFETy
Continued
WARNING: This product con-
tains and/or generates chemicals
known to the State of California
to cause cancer or birth defects
or other reproductive harm.
IMPORTANT: Read this owner’s
manual carefully and completely
before trying to assemble, operate or service this replace.
Improper use of this replace
can cause serious injury or
death from burns, re, explosion, electrical shock and carbon
monoxide poisoning.
DANGER: Carbon monoxide
poisoning may lead to death!
Carbon Monoxide Poisoning: Early signs of
carbon monoxide poisoning resemble the u,
with headaches, dizziness or nausea. If you
have these signs, the replace may not be
working properly. Get fresh air at once! Have
replace serviced. Some people are more affected by carbon monoxide than others. These
include pregnant women, people with heart or
lung disease or anemia, those under the inu-
ence of alcohol and those at high altitudes.
Natural and Propane/LP Gas: Natural and
propane/LP gases are odorless. An odormaking agent is added to these gases. The
odor helps you detect a gas leak. However,
the odor added to the gas can fade. Gas may
be present even though no odor exists.
Make certain you read and understand all
warnings. Keep this manual for reference. It
is your guide to safe and proper operation of
this replace.
WARNING: Do not use a
blower insert, heat exchanger
insert or other accessory not approved for use with this heater.
WARNING: This appliance is
for installation only in a solid-fu-
el burning replace or approved
ventless rebox enclosure.
WARNING: Do not allow fans
to blow directly into the replace.
Avoid any drafts that alter burner
ame patterns. Ceiling fans can
create drafts that alter burner
ame patterns. Altered burner
patterns can cause sooting.
Due to high temperatures, the
appliance should be located out
of trafc and away from furniture
and draperies.
Do not place clothing or other
ammable material on or near
the appliance. Never place any
objects on the heater.
Heater base assembly becomes
very hot when running heater.
Keep children and adults away
from hot surface to avoid burns
or clothing ignition. Heater
will remain hot for a time after
shutdown. Allow surface to cool
before touching.
WARNING: Any change to
this heater or its controls can
be dangerous.
123551-01D 3
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Carefully supervise young children when they are in the room
with heater.
Page 4
SAFETy
Continued
You must operate this heater
with a replace screen in place.
Make sure replace screen is
closed before running heater.
Keep the appliance area clear
and free from combustible materials, gasoline and other ammable vapors and liquids.
1. This appliance is only for use with the type
of gas indicated on the rating plate. This
appliance is not convertible for use with
other gases.
2. Do not place propane/LP supply tank(s)
inside any structure. Locate propane/LP
supply tank(s) outdoors (propane/LP units
only).
3. If you smell gas
• shut off gas supply
• do not try to light any appliance
• do not touch any electrical switch; do not
use any phone in your building
• immediately call your gas supplier from
a neighbor’s phone. Follow the gas supplier’s instructions
• if you cannot reach your gas supplier,
call the re department
4. This heater shall not be installed in a
bedroom or bathroom.
5. Before installing in a solid fuel burning replace, the chimney ue and rebox must
be cleaned of soot, creosote, ashes and
loose paint by a qualied chimney cleaner.
Creosote will ignite if highly heated. A dirty
chimney ue may create and distribute
soot within the house. Inspect chimney
ue and rebox for damage. If damaged,
repair ue before operating heater.
6. Do not burn solid-fuel in a masonry or
UL127 factory-built replace in which a
vent-free room heater is installed.
7. If replace has glass doors, never operate
this heater with glass doors closed. If you
operate heater with doors closed, heat
buildup inside replace will cause glass to
burst. Make sure there are no obstructions
across openings of replace.
8. To prevent the creation of soot, follow the
instructions in Cleaning and Maintenance,
page 20.
9. Before using furniture polish, wax, carpet
cleaner or similar products, turn heater off. If
heated, the vapors from these products may
create a white powder residue within burner
box or on adjacent walls or furniture.
10. This heater needs fresh, outside air ventilation to run properly. This heater has an
Oxygen Depletion Sensing (ODS) safety
shutoff system. The ODS shuts down the
heater if not enough fresh air is available.
See Air for Combustion and Ventilation,
page 6. If heater keeps shutting off, see
Troubleshooting, page 22.
11. Do not run heater
• where ammable liquids or vapors are
used or stored
• under dusty conditions
12. Do not use this heater to cook food or burn
paper or other objects.
13. Do not use heater if any part has been exposed to or under water. Immediately call
a qualied service technician to inspect
the room heater and to replace any part
of the control system and any gas control
which has been under water.
14. Do not operate heater if any log is broken.
Do not operate heater if a log is chipped
(dime-sized or larger).
15. Turn heater off and let cool before servic-
ing, installing or repairing. Only a qualied
service person should install, service or
repair heater.
16. Operating heater above elevations of
4,500 feet could cause pilot outage.
17. To prevent performance problems with
propane/LP models, do not use propane/
LP fuel tank of less than 100 lb. capacity.
18. Provide adequate clearances around air
openings.
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123551-01D4
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PRODUCT IDENTIFICATION
Grate
Piezo
Ignitor
Burner
Control
Knob
Front and Rear
Burner Control Knob
Figure 1 - Product Identication
LOCAL CODES
Install and use heater with care. Follow all
local codes. In the absence of local codes,
use the latest edition of The National Fuel
Gas Code ANSI Z223/NFPA 54*.
*Available from:
American National Standards Institute, Inc.
National Fire Protection Association, Inc.
1430 Broadway
New York, NY 10018
Batterymarch Park
Quincy, MA 02269
Log Set (Varies
According to Model)
Base
Assembly
State of Massachusetts: The installation must be made by a licensed plumber
or gas fitter in the Commonwealth of
Massachusetts.
Sellers of unvented propane or natural
gas-red supplemental room heaters shall
provide to each purchaser a copy of 527
CMR 30 upon sale of the unit.
Vent-free gas products are prohibited for
bedroom and bathroom installation in the
Commonwealth of Massachusetts.
UNPACkING
Note: Do not pick up heater base as-
CAUTION: Do not remove the
data plates from the grate assembly. The data plates contain
important warranty and safety
information.
1. Remove logs and heater base assembly
from carton.
123551-01D 5
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sembly by burners. This could damage
heater. Always handle base assembly by
the sides of assembly.
2. Remove all protective packaging applied
to logs and heater for shipment.
3. Check heater for any shipping damage. If
heater is damaged call DESA Heating, LLC
at 1-866-672-6040 for replacement parts
before returning to dealer.
Page 6
PRODUCT FEATURES
OPERATION
This heater is clean burning. It requires no
outside venting. There is no heat loss out a
vent or up a chimney. Heat is generated by
both realistic ames and glowing coals. This
heater is designed for vent-free operation
with ue damper closed. It has been tested
and approved to ANSI Z21.11.2 standard
for unvented heaters. State and local codes
in some areas prohibit the use of vent-free
heaters.
AIR FOR COMBUSTION AND VENTILATION
WARNING: This heater shall
not be installed in a room or
space unless the required volume of indoor combustion air
is provided by the method described in the National Fuel Gas
Code, ANSI Z223.1/NFPA 54, the
International Fuel Gas Code, or
applicable local codes. Read the
following instructions to insure
proper fresh air for this and
other fuel-burning appliances
in your home.
Today’s homes are built more energy efcient
than ever. New materials, increased insulation
and new construction methods help reduce
heat loss in homes. Home owners weather
strip and caulk around windows and doors
to keep the cold air out and the warm air in.
During heating months, home owners want
their homes as airtight as possible.
While it is good to make your home energy
efcient, your home needs to breathe. Fresh
air must enter your home. All fuel-burning appliances need fresh air for proper combustion
and ventilation.
Exhaust fans, replaces, clothes dryers and
fuel burning appliances draw air from the
house to operate. You must provide adequate
fresh air for these appliances. This will insure proper venting of vented fuel-burning
appliances.
PROVIDING ADEQUATE VENTILATION
The following are excerpts from National Fuel
Gas Code. ANSI Z223.1/NFPA 54, Air for
Combustion and Ventilation.
SAFETY DEVICE
This heater has a pilot with an Oxygen Depletion Sensing (ODS) safety shutoff system. The
ODS/pilot is a required feature for vent-free
room heaters. The ODS/pilot shuts off the
heater if there is not enough fresh air.
PIEZO IGNITION SYSTEM
This heater has a piezo ignitor. This system requires no matches, batteries or other sources
to light heater.
All spaces in homes fall into one of the three
following ventilation classications:
1. Unusually Tight Construction
2. Unconned Space
3. Conned Space
The information on pages 6 through 8 will help
you classify your space and provide adequate
ventilation.
Unusually Tight Construction
The air that leaks around doors and windows
may provide enough fresh air for combustion
and ventilation. However, in buildings of unusually tight construction, you must provide
additional fresh air.
Unusually tight construction is dened as
construction where:
a. walls and ceilings exposed to the out-
side atmosphere have a continuous
water vapor retarder with a rating of
one perm (6x10
less with openings gasketed or sealed
and
b. weather stripping has been added on
openable windows and doors and
c. caulking or sealants are applied to
areas such as joints around window
and door frames, between sole plates
and oors, between wall-ceiling joints,
between wall panels, at penetrations
for plumbing, electrical and gas lines
and at other openings.
If your home meets all of the three criteria
above, you must provide additional fresh
air. See Ventilation Air From Outdoors,
page 8.
If your home does not meet all of the
three criteria above, proceed to Determining Fresh-Air Flow For Heater Location,
page 7.
-11
kg per pa-sec-m2) or
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123551-01D6
Page 7
AIR FOR COMBUSTION AND VENTILATION
Continued
Conned Space and Unconned Space
The National Fuel Gas Code ANSI Z223.1/
NFPA 54 denes a conned space as a space
whose volume is less than 50 cubic feet per
1,000 Btu/hr (4.8 m3 per kw) of the aggregate
input rating of all appliances installed in that
space and an unconned space as a space
whose volume is not less than 50 cubic feet
per 1,000 Btu/hr (4.8 m3 per kw) of the ag-
gregate input rating of all appliances installed
in that space. Rooms communicating directly
with the space in which the appliances are
installed*, through openings not furnished
with doors, are considered a part of the unconned space.
* Adjoining rooms are communicating only if
there are doorless passageways or ventilation
grills between them.
DETERMINING FRESH-AIR FLOW
FOR FIREPLACE LOCATION
Determining if You Have a Conned or
Unconned Space
Use this work sheet to determine if you have
a conned or unconned space.
Space: Includes the room in which you will install
replace plus any adjoining rooms with doorless passageways or ventilation grills between
the rooms.
1. Determine the volume of the space (length
x width x height).
Length x Width x Height =__________cu. ft.
(volume of space)
Example: Space size 20 ft. (length) x 16 ft.
(width) x 8 ft. (ceiling height) = 2,560 cu. ft.
(volume of space)
If additional ventilation to adjoining room
is supplied with grills or openings, add the
volume of these rooms to the total volume
of the space.
2. Multiply the space volume by 20 to determine
the maximum Btu/Hr the space can support.
________ (volume of space) x 20 = (Maxi-
mum Btu/Hr the space can support)
Example: 2,560 cu. ft. (volume of space) x
20 = 51,200 (maximum Btu/Hr the space can
support)
3. Add the Btu/Hr of all fuel burning appliances
in the space.
Vent-free replace __________ Btu/Hr
Gas water heater* __________ Btu/Hr
Gas furnace __________ Btu/Hr
Vented gas heater __________ Btu/Hr
Gas replace logs __________ Btu/Hr
Other gas appliances* + __________ Btu/Hr
Total = __________ Btu/Hr
* Do not include direct-vent gas appliances.
Direct-vent draws combustion air from the
outdoors and vents to the outdoors.
Example:
Gas water heater __________ Btu/Hr
Vent-free replace + __________ Btu/Hr
Total = __________ Btu/Hr
4. Compare the maximum Btu/Hr the space
can support with the actual amount of Btu/
Hr used.
______ Btu/Hr (maximum space can support)
______ Btu/Hr (actual amount of Btu/Hr
used)
Example: 51,200 Btu/Hr (maximum the
79,000 Btu/Hr (actual amount of
The space in the example is a conned space
because the actual Btu/Hr used is more than the
maximum Btu/Hr the space can support. You
must provide additional fresh air. Your options
are as follows:
A. Rework worksheet, adding the space of an
adjoining room. If the extra space provides
an unconned space, remove door to adjoining room or add ventilation grills between
rooms. See Venti lation Air From Inside
Building, page 8.
B. Vent room directly to the outdoors. See
Ventilation Air From Outdoors, page 8.
C. Install a lower Btu/Hr replace, if lower Btu/
Hr size makes room unconned.
If the actual Btu/Hr used is less than the maxi-
mum Btu/Hr the space can support, the space is
an unconned space. You will need no additional
fresh air ventilation.
space can support)
Btu/Hr used)
40,000
31,500
71,500
123551-01D 7
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Page 8
AIR FOR COMBUSTION AND VENTILATION
Outlet
Air
Ve ntilated
Attic
Outlet
A
ir
Inlet
Air
Inlet Air
Ve ntilated
Crawl Space
T o
Crawl
Space
T o Attic
Or
Remove
Door into
Adjoining
Room,
Option
3
Ve ntilation Grills
Into Adjoining Room,
Option 2
Ve ntilation
Grills Into
Adjoining
Room,
Option 1
12"
12"
Continued
WARNING: If the area in which
the heater may be operated does
not meet the required volume for
indoor combustion air, combustion and ventilation air shall be
provided by one of the methods
described in the National Fuel
Gas Code, ANSI Z223.1/NFPA 54,
the International Fuel Gas Code,
or applicable local codes.
VENTILATION AIR
Ventilation Air From Inside Building
This fresh air would come from an adjoining
unconned space. When ventilating to an
adjoining unconned space, you must provide
two permanent openings: one within 12" of the
ceiling and one within 12" of the oor on the
wall connecting the two spaces (see options
1 and 2, Figure 2). You can also remove door
into adjoining room (see option 3, Figure 2).
Follow the National Fuel Gas Code ANSI
Z223.1/NFPA 54, Air for Combustion and
Ventilation for required size of ventilation
grills or ducts.
Ventilation Air From Outdoors
Provide extra fresh air by using ventilation
grills or ducts. You must provide two permanent openings: one within 12" of the ceiling
and one within 12" of the oor. Connect these
items directly to the outdoors or spaces open
to the outdoors. These spaces include attics
and crawl spaces. Follow the National Fuel
Gas Code ANSI Z223.1/NFPA 54, Air for
Combustion and Ventilation for required size
of ventilation grills or ducts.
IMPORTANT: Do not provide openings for
inlet or outlet air into attic if attic has a thermostat-controlled power vent. Heated air entering
the attic will activate the power vent.
Figure 2 - Ventilation Air from Inside
Building
Figure 3 - Ventilation Air from Outdoors
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123551-01D8
Page 9
INSTALLATION
NOTICE: This heater is intended
for use as supplemental heat.
Use this heater along with your
primary heating system. Do not
install this heater as your primary heat source. If you have a
central heating system, you may
run system’s circulating blower
while using heater. This will help
circulate the heat throughout the
house. In the event of a power
outage, you can use this heater
as your primary heat source.
WARNING: Installation and
repair should be done by a
qualied service person. The
appliance should be inspected
before use and at least annually by a professional service
person. More frequent cleaning
may be required due to excessive lint from carpeting, bedding
material, etc. It is imperative that
control compartments, burners
and circulating air passageways
of the appliance be kept clean.
WARNING: Before installing
in a solid fuel burning replace,
the chimney ue and rebox
must be cleaned of soot, creosote, ashes and loose paint by
a qualified chimney cleaner.
Creosote will ignite if highly
heated. A dirty chimney ue may
create and distribute soot within
the house. Inspect chimney ue
and rebox for damage. If damaged, repair ue before operating heater.
WARNING: Seal any fresh
air vents or ash clean-out doors
located on oor or wall of replace. If not, drafting may cause
pilot outage or sooting. Use a
heat-resistant sealant. Do not
seal chimney ue damper.
WARNING: Never install the
heater
• in a recreational vehicle
• where curtains, furniture, clothing or other ammable objects
are less than 36" from the front
and 42" from the top of rebox
opening. For side clearances
see Figure 4, page 10
• in high trafc areas
• in windy or drafty areas
CAUTION: This heater cre-
ates warm air currents. These
currents move heat to wall sur-
faces next to heater. Installing
heater next to vinyl or cloth wall
coverings or operating heater
where impurities (such as, but
not limited to, tobacco smoke,
aromatic candles, cleaning uids, oil or kerosene lamps, etc.) in
the air exist, may discolor walls
or cause odors.
IMPORTANT: Vent-free heaters add moisture
to the air. Although this is benecial, installing
heater in rooms without enough ventilation
air may cause mildew to form from too much
moisture. See Air for Combustion and Ventila-
tion, page 6.
123551-01D 9
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Page 10
INSTALLATION
Continued
CHECK GAS TYPE
Use only the correct gas type (natural or propane/LP) for your unit. If your gas supply is not
correct, do not install heater. Call dealer where
you bought heater for proper type heater.
WARNING: This appliance is
equipped for either natural gas
or propane/LP gas but not both.
Gas type is indicated on the rating plate. Field conversion is not
permitted.
Note: When installing your gas logs into
a manufactured rebox, follow rebox
manufacturer’s instructions for minimum
clearances to combustible materials.
B. Clearances from top of replace opening
to ceiling should not be less than 42".
Example
INSTALLATION AND CLEARANCES
(Vent-Free Operation Only)
WARNING: Maintain the
minimum clearances. If you
can, provide greater clearances
from oor, ceiling and adjoining
wall.
LOG SIZING REQUIREMENTS
Minimum Firebox Size
Log
Size Height Depth
24" 17" 14" 28" 20 1/4"
30" 17" 14" 34" 22 3/8"
*Measured at 14" Depth
Carefully follow the instructions below. This
will ensure safe installation into a masonry,
UL127-listed manufactured replace or certied vent-free rebox.
Minimum Clearances For Side
Combustible Material, Side Wall and
Ceiling
A. Clearances from the side of the replace
cabinet to any combustible material and
wall should follow diagram in Figure 4.
Example: The face of a mantel, bookshelf,
etc. is made of combustible material and
protrudes 3 1/2" from the wall. This combustible material must be 4" from the side
of the replace cabinet (see Figure 4).
Front
Width
Rear
Width*
*
*Minimum 16" from Side Wall
Figure 4 - Minimum Clearance for
Combustible to Wall
Minimum Noncombustible Material
Clearances
If Not Using Mantel
Note: If using a mantel, proceed to If Using
Mantel below. If not using a mantel, follow the
information below.
You must have noncombustible material(s)
above the replace opening. Noncombustible
materials (such as slate, marble, tile, etc.)
must be at least 1/2" thick. With sheet metal,
you must have noncombustible material behind it. Noncombustible material must extend
at least 8" up. If noncombustible material is
less than 12", you must install the replace
hood accessory. See Figure 5, page 11, for
minimum clearances.
If Using Mantel
You must have noncombustible material(s)
above the replace opening. Noncombustible
materials (such as slate, marble, tile, etc.)
must be at least 1/2" thick. With sheet metal,
you must have noncombustible material behind it. Noncombustible material must extend
at least 8" up. If noncombustible material is
less than 12", you must install the replace
hood accessory. Even if noncombustible
material is more than 12", you may need
the hood accessory to deflect heat away
from your mantel shelf. See Figures 5 and 6,
page 11 and Figure 7 page 12, for minimum
clearances.
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123551-01D10
Page 11
INSTALLATION
Minimum
Noncombustible
Material
Minimum
Noncombustible
Material Height
Distances to
Underside of
Mantel
Top of
Fireplace
Opening
Underside
of Mantel
Shelf
Mantel Shelf
12"
(A)
18" 20" 22" 24"
All minimum
distances are
in inches
Log Set
All
Models
2
1
/2
"
6"
8"
10"
Minimum
Noncombustible
Material
8"
Min.
12" 15" 18" 20"
2½"
6"
8"
10"
12"
Distances to
Underside of
Mantel
Hood
(GA6050,
GA6052 or
GA6053)
To p of
Fireplace
Opening
Underside
of Mantel
Shelf
Mantel Shelf
Continued
Noncombustible Requirements for
Material Distance (A) Safe Installation
12" or more Noncombustible material okay.
Between 8" Install replace hood and 12"
Less than 8" Noncombustible material must
Figure 5 - Heat Resistant Material (Slate, Marble, Tile, etc.) Above Fireplace
accessory (GA6050, GA6052 or
GA6053, see Accessories, page 30).
be extended to at least 8". See
Between 8" and 12", above.
123551-01D 11
Figure 7 - Minimum Mantel Clearances When Using Hood
Figure 6 - Minimum Mantel Clearances Without Using Hood
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Page 12
INSTALLATION
Hearth
5"
Min.
Combustible
Material
14"
Min.
Combustible
Material
Noncombustible Material
Continued
MANTEL CLEARANCES
In addition to meeting noncombustible mate-
rial clearances, you must also meet required
clearances between replace opening and
mantel shelf. If you do not meet the clearances
listed below, you will need a hood.
Determining Minimum Mantel Clearance
If you meet minimum clearance between man-
tel shelf and top of replace opening, a hood
is not required (see Figure 6, page 11).
Determining Minimum Mantel Clearance
when Using a Hood
If minimum clearances in Figure 6, page 11,
are not met, you must have a hood. When
using a hood there are still certain minimum
mantel clearances required. Follow minimum
clearances shown in Figure 7, page 11, when
using a hood.
NOTICE: Surface temperatures
of adjacent walls and mantels
become hot during operation.
Walls and mantels above the
firebox may become hot to
the touch. If installed properly,
these temperatures meet the
requirement of the national
product standard. Follow all
minimum clearances shown in
this manual.
NOTICE: If your installation does
not meet the minimum clearances shown, you must do one
of the following:
• raise the mantel to an accept-
able height
• remove the mantel
FLOOR CLEARANCES
A. If installing appliance on the oor level,
you must maintain the minimum distance
of 14" to combustibles (see Figure 8).
B. If combustible materials are less than 14"
to the replace, you must install appliance
at least 5" above the combustible ooring
(see Figure 9).
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Figure 8 - Minimum Fireplace Clearances
If Installed at Floor Level
Figure 9 - Minimum Fireplace Clearances
Above Combustible Flooring
INSTALLING HEATER BASE
ASSEMBLY
CAUTION: Do not remove the
data plates attached to the heater
base assembly. The data plates
contain important warranty and
safety information.
WARNING: If installing in a
sunken replace, special care
is needed. You must raise the
replace oor to allow access
to heater control panel. This
will insure adequate air ow
and guard against sooting and
controls being damaged. Raise
replace oor with noncombustible material. Make sure material
is secure.
CAUTION: Do not pick up
heater base assembly by the
burner. This could damage
heater. Only handle base assembly by grates.
123551-01D12
Page 13
INSTALLATION
Continued
IMPORTANT: Make sure the heater burners
are level. If heater is not level, heater will not
work properly. Avoid damage to thermostat
bulb. Avoid nicks or sharp bends in thermostat
bulb wire. Keep thermostat bulb in mounting
bracket until ready to mount base to oor. See
Optional Positioning Of Thermostat Sensing
Bulb, page 26.
Installation Items Needed
• hardware package (provided with heater)
• approved exible gas hose (if allowed by
local codes)
• sealant (resistant to propane/LP gas, not
provided)
• electric drill with 3/16" drill bit
• athead screwdriver
1. Apply pipe joint sealant lightly to male
threads of gas tting. Connect approved
exible gas hose to tting in base (see
Figure 10).
IMPORTANT: Hold gas tting with wrench
when connecting exible gas hose.
2. Locate two masonry screws in hardware
package.
3. Place heater base in replace.
4. Place logs in their proper position on heater
base (see Installing Logs, page 16).
5. Center heater base and logs front-to-back
and side-to-side in replace.
6. Carefully remove logs without moving
heater base.
7. Mark screw locations through one hole on
each side of the mounting bracket (see
Figure 11). If installing in a brick-bottom
replace, mark screw locations in mortar
joint of bricks.
8. Remove heater base from replace. If
installing optional control accessories,
do so at this time. Follow all directions
provided with accessory.
9. Drill holes at marked locations using 3/16"
drill bit.
10. Attach base assembly to replace oor
using two masonry screws (in hardware
package).
Flexible Gas Hose
(if allowed by local
codes)
Figure 10 - Attaching Flexible Gas Hose
Mounting
Flange
Masonry Screw
Figure 11 - Attaching Base Assembly to
Fitting
to Heater
Fireplace Floor
CONNECTING TO GAS SUPPLY
WARNING: This appliance
requires a 1/2" NPT (National
Pipe Thread) inlet connection to
the pressure regulator.
WARNING: A qualied service person must connect heater
to gas supply. Follow all local
codes.
CAUTION: Never connect
propane/LP heater directly to the
propane/LP supply. Propane/LP
heaters require an external regulator (not supplied). Install the
external regulator between the
heater and propane/LP supply.
123551-01D 13
www.desatech.com
Page 14
INSTALLATION
Continued
WARNING: For natural gas
units, never connect heater to
private (non-utility) gas wells.
This gas is commonly known
as wellhead gas.
Installation Items Needed
Before installing heater, make sure you have
the items listed below.
• external regulator (supplied by installer)
• piping (check local codes)
• sealant (resistant to propane/LP gas)
• equipment shutoff valve *
• test gauge connection *
• sediment trap
• tee joint
• pipe wrench
* A CSA design-certied equipment shutoff
valve with 1/8" NPT tap is an acceptable alternative to test gauge connection. Purchase
the optional CSA design-certied equipment
shutoff valve from your dealer. See Accessories, page 30.
For propane/LP gas, the installer must supply
an external regulator. The external regulator
will reduce incoming gas pressure. You must
reduce incoming gas pressure to between 11"
and 14" of water. If you do not reduce incom-
ing gas pressure, heater regulator damage
could occur. Install external regulator with
the vent pointing down as shown in Figure
12. Pointing the vent down protects it from
freezing rain or sleet.
Propane/LP
Supply Tank
Figure 12 - External Regulator With Vent
Pointing Down
External
Regulator
With Vent
Pointing
Down
CAUTION: Use only new,
black iron or steel pipe. Internally-tinned copper tubing may
be used in certain areas. Check
your local codes. Use pipe of
1/2" diameter or greater to allow
proper gas volume to heater. If
pipe is too small, undue loss of
volume will occur.
Installation must include a equipment shutoff
valve, union and plugged 1/8" NPT tap. Locate
NPT tap within reach for test gauge hook up.
NPT tap must be upstream from heater (see
Figure 13).
IMPORTANT: Install equipment shutoff valve
in an accessible location. The main gas valve
is for turning on or shutting off the gas to the
appliance.
Check your building codes for any special
requirements for locating equipment shutoff
valve to replaces.
Apply pipe joint sealant lightly to male NPT
threads. This will prevent excess sealant from
going into pipe. Excess sealant in pipe could
result in clogged heater valves.
Natural From Gas Meter
(5" W.C.* to 10.5" W.C.
Pressure)
Propane/LP From
External Regulator
(11" W.C.** to
14" W.C.
Pressure
3" Min.
Cap Pipe Tee
Nipple Joint
Sediment Trap
Figure 13 - Gas Connection
* Minimum inlet pressure for purpose of input
adjustment.
CSA Design-
Certied Equipment
Shutoff Valve With
1/8" NPT Tap
Gas
Regulator
Approved Flexible
Gas Hose (if allowed
by local codes)
www.desatech.com
123551-01D14
Page 15
INSTALLATION
Continued
WARNING: Use pipe joint
sealant that is resistant to liquid
petroleum (LP) gas.
We recommend that you install sediment trap
in supply line as shown in Figure 13, page
14. Locate sediment trap where it is within
reach for cleaning. Install in piping system
between fuel supply and heater. Locate sediment trap where trapped matter is not likely
to freeze. A sediment trap traps moisture and
contaminants. This keeps them from going
into heater controls. If sediment trap is not
installed or is installed wrong, heater may
not run properly.
CAUTION: Avoid damage to
regulator. Hold gas regulator with
wrench when connecting it to gas
piping and/or ttings.
CHECKING GAS CONNECTIONS
WARNING: Test all gas piping
and connections, internal and
external to unit, for leaks after
installing or servicing. Correct
all leaks at once.
WARNING: Never use an
open ame to check for a leak.
Apply a commercial leak detection solution to all joints.
Bubbles forming show a leak.
Correct all leaks at once.
CAUTION: For propane/LP
units, make sure external regulator has been installed between
propane/LP supply and heater.
See guidelines under Connect-
ing to Gas Supply, page 13.
PRESSURE TESTING GAS SUPPLY
PIPING SYSTEM
Test Pressures In Excess Of 1/2 PSIG
(3.5 kPa)
1. Disconnect appliance with its appliance
main gas valve (control valve) and equipment shutoff valve from gas supply piping.
Pressures in excess of 1/2 psig will damage heater regulator.
2. Cap off open end of gas pipe where equipment shutoff valve was connected.
3. Pressurize supply piping system by either
opening propane/LP supply tank valve
for propane/LP gas or opening main gas
valve located on or near gas meter for
natural gas or using compressed air.
4. Check all joints of gas supply piping system. Apply a commercial leak detection
solution to all joints. Bubbles forming show
a leak.
5. Correct all leaks at once.
6. Reconnect heater and equipment shutoff
valve to gas supply. Check reconnected
ttings for leaks.
Test Pressures Equal To or Less Than
1/2 PSIG (3.5 kPa)
1. Close equipment shutoff valve (see Figure 14).
2. Pressurize supply piping system by either
opening propane/LP supply tank valve
for propane/LP gas or opening main gas
valve located on or near gas meter for
natural gas or using compressed air.
3. Check all joints from gas meter for natural
gas or propane/LP supply to equipment
shutoff valve (see Figure 15 or 16, page
16). Apply a commercial leak detection
solution to all joints. Bubbles forming show
a leak.
4. Correct all leaks at once.
Equipment
Shutoff Valve
Figure 14 - Equipment Shutoff Valve
Open
Closed
123551-01D 15
www.desatech.com
Page 16
INSTALLATION
Continued
Pressure Testing Heater Gas
Connections
1. Open equipment shutoff valve (see Figure
14, page 15).
2. Open main gas valve located on or near
gas meter for natural gas or open propane/LP supply tank valve.
3. Make sure control knob of heater is in the
OFF position.
4. Check all joints from equipment shutoff
valve to thermostat gas valve (see Figure
15 or 16). Apply a noncorrosive leak de-
tection uid to all joints. Bubbles forming
show a leak.
5. Correct all leaks at once.
6. Light heater (see Operation, page 18).
Check all other internal joints for leaks.
7. Turn off heater (see To Turn Off Gas to
Appliance, page 19.
Propane/LP
Supply Tank
Figure 15 - Checking Gas Joints
(Propane/LP Gas Only)
Gas Meter
Equipment
Shutoff Valve
Thermostat Gas
Valve Location
Equipment
Shutoff Valve
INSTALLING LOGS
WARNING: Failure to position the parts in accordance
with these diagrams or failure
to use only parts specically
approved with this heater may
result in property damage or
personal injury.
CAUTION: After installa-
tion and periodically thereafter,
check to ensure that no ame
comes in contact with any log.
With the heater set to High, check
to see if ames contact any log. If
so, reposition logs according to
the log installation instructions
in this manual. Flames contacting logs will create soot.
It is very important to install the logs exactly
as instructed. Do not modify logs. Only use
logs supplied with heater. Before installing
logs, make sure log alignment screws are in
place and straight.
1. Place log #1 (ember bed) onto base over
alignment screws to left of front burner
and behind middle burner. Log #1 will sit
on top of front and middle burners (see
Figure 17).
2. Place log #2 to the right of log #1. Log #2
will wrap around right end of rear burner
and sit on log alignment screw (see Figure
18, page 17).
Log #5 will
seat in this
location.
Thermostat Gas
Valve Location
Figure 16 - Checking Gas Joints
(Natural Gas Only)
www.desatech.com
Log #1
Figure 17 - Installing Log #1 (Ember Bed)
123551-01D16
Page 17
INSTALLATION
Continued
3. Place log #3 on left side of base and onto
alignment screw to right of rear burner
(see Figure 18). Log #3 will wrap around
left end of rear burner.
4. Place log #4 onto two alignment screws
to the rear of base (see Figure 19).
5. Place back of log #5 on notch in log #4 (as
shown in Figure 20), across back part of
log #1 and onto pin on log #2 (see Figure
18 and Figure 20).
6. Place log #6 onto two pins on log #1
(ember bed) and rest back of log #6 on
back log #4 (see Figure 20).
Log #3
Log #2
Log #5
Log #6
Log #3
Log #4
Log #1
Log #2
Log #1
Figure 18 - Installing Log #2 (Right) and
Log #3 (Left)
Log #4
Log #3
Log #1
Log #2
Figure 20 - Installing Log #5 (Right) and
Log #6 (Left)
ATTACHING GRATE TO BASE
ASSEMBLY
Locate the two slots in the front of the base
assembly. Carefully slide the decorative grate
into these slots (see Figure 21).
Grate
Slots in Base
Figure 21 - Attaching Grate to Base
Assembly
ADDING LAVA ROCK
Place lava rock around base of heater if desired. Be sure not to cover the control knobs
or air inlet openings on the front of heater.
Figure 19 - Installing Log #4
123551-01D 17
www.desatech.com
Page 18
FOR YOUR SAFETY
READ BEFORE LIGHTING
OPERATION
LIGHTING
INSTRUCTIONS
WARNING: If you do not fol-
low these instructions exactly,
a re or explosion may result
causing property damage, personal injury or loss of life.
A. This appliance has a pilot which must
be ligh ted by hand. When lighting
the pilot, follow these instructions
exactly.
B. BEFORE LIGHTING smell all around
the appliance area for gas. Be sure to
smell next to the oor because some
gas is heavier than air and will settle
on the oor.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electric switch; do
not use any phone in your building.
• Immediately call your gas supplier
from a neighbor’s phone. Follow the
gas supplier’s instructions.
• If you cannot reach your gas supplier,
call the re department.
C. Use only your hand to push in or turn
the gas control knob. Never use tools.
If the knob will not push in or turn by
hand, don’t try to repair it, call a qualied service technician or gas supplier.
Force or attempted repair may result in
a re or explosion.
D. Do not use this appliance if any part
has been under water. Immediately
call a qualied service technician to
inspect the appliance and to replace
any part of the control system and
any gas control which has been under
water.
WARNING:
• If replace has glass doors,
never operate this heater with
glass doors closed. If you op-
erate heater with doors closed,
heat buildup inside replace
will cause glass to burst. Make
sure there are no obstructions
across openings of replace.
• You must operate this heater
with a fireplace screen in
place. Make sure fireplace
screen is closed before running heater.
NOTICE: During initial operation
of new heater, burning logs will
give off a paper-burning smell.
Orange ame will also be present. Open damper or window to
vent smell. This will only last a
few hours.
Note: Home owners generally prefer to operate their heater with the chimney damper
closed. This will put all the heat into the room.
However, there may be times you will desire
the full ames of the HI heat setting but will
nd the heat output excessive. You can open
the chimney damper (if you have one) fully or
partially to release some of the heat.
WARNING: Damper handle
will be hot if heater has been
running.
1. STOP! Read the safety information in
column 1.
2. Make sure equipment shutoff valve is fully
open.
3. Turn control knob clockwise to the
OFF position.
4. Wait ve (5) minutes to clear out any gas.
Then smell for gas, including near the
oor. If you smell gas, STOP! Follow “B”
in the safety information in column 1. If
you don’t smell gas, go to the next step.
www.desatech.com
123551-01D18
Page 19
OPERATION
O
F
F
P
I
L
O
T
L
O
H
I
AUTO
OFF
ON
O
N
Continued
5. Turn control knob counterclockwise
to the PILOT position. Press in control knob
for ve (5) seconds (see Figure 22).
Note: You may be running this heater for
the rst time after hooking up to gas sup-
ply. If so, the control knob may need to be
pressed in for 30 seconds or more. This will
allow air to bleed from the gas system.
6. With thermostat control knob pressed in,
press and release ignitor button. This will
light pilot. The pilot is attached to the front
burner. If needed, keep pressing ignitor
button until pilot lights.
Note: If pilot does not stay lit, contact a
qualied service person or gas supplier
for repairs. Until repairs are made, light
pilot with match. To light pilot with match,
see Manual Lighting Procedure.
7. Keep control knob pressed in for 30 sec-
onds after lighting pilot. After 30 seconds,
release control knob.
• If control knob does not pop out when
released, contact a qualified service
person or gas supplier for repairs.
Note: If pilot goes out, repeat steps 3
through 7. This heater has a safety interlock system. Wait one minute for system
to reset before lighting pilot again.
8. Turn control knob counterclockwise
to desired heating level. The front burner
should light. Set control knob to any heat
level between HI and LO.
Ignitor Button
Control Knob
Rear Burner
Control Knob
Figure 22 - Control Knob(s) and Ignitor
Ignitor Electrode
Thermocouple
Figure 23 - Pilot
(Propane/LP)
123551-01D 19
Button Locations
Ignitor Electrode
Pilot
Burner
Figure 24 - Pilot
(Natural)
Thermocouple
www.desatech.com
9. To light the rear yellow ame burner, push
in and turn rear burner control knob counterclockwise to the ON position.
10. To leave pilot lit and shut off burners only,
turn control knob clockwise t o
PILOT position then rear burner control
knob clockwise to OFF position.
CAUTION: Do not try to ad-
just heating levels by using the
equipment shutoff valve.
CAUTION: Do not try to adjust
heating level of rear burner. Rear
burner control knob should be in ON
or OFF positions only. Do not operate with rear burner control knob
between ON or OFF positions.
TO TURN OFF GAS
TO APPLIANCE
1. Turn control knob clockwise to the
OFF position.
2. Turn rear burner control knob clockwise
3. Close equipment shutoff valve (see Figure
The thermostat control knob can be set to any
comfort level between HI and LO. The thermostat
will gradually modulate the heat output and ame
height from higher to lower settings or pilot, in
order to maintain the comfort level you select. The
ideal comfort setting will vary by household de-
pending upon the amount of space to be heated,
the output of the central heating system, etc.
Note: Selecting the HI setting with the control
knob will cause the burner to remain fully on,
without modulating down in most cases.
1. Follow steps 1 through 5 under Lighting
2.
3. Keep control knob pressed in for 30 sec-
to the OFF position.
14, page 15).
THERMOSTAT CONTROL
OPERATION
MANUAL LIGHTING
PROCEDURE
Instructions, page 18.
Press control knob and light pilot with match.
onds after lighting pilot. After 30 seconds,
release control knob. Now follow steps 8
and 9 under Lighting Instructions.
Page 20
INSPECTING BURNERS
Check pilot ame pattern and burner ame
patterns often.
PILOT FLAME PATTERN
Figure 25 shows a correct pilot ame pattern.
Figure 26 shows an incorrect pilot ame pattern. The incorrect pilot ame is not touching
the thermocouple. This will cause the thermo-
couple to cool. When the thermocouple cools,
the heater will shut down.
If pilot ame pattern is incorrect, as shown
in Figure 26
• turn heater off (see To Turn Off Gas to Appliance, page 19
• see Troubleshooting, page 22
Note: The pilot ame on natural gas units will
have a slight curve, but ame should be blue
and have no yellow or orange color.
Thermocouple
Pilot
Burner
Thermocouple
Pilot
Burner
WARNING: If yellow tipping
occurs, your heater could produce increased levels of carbon
monoxide. If burner ame patterns show yellow tipping, follow
instructions below. Yellow ame
on rear burner is normal.
NOTICE: Do not mistake orange
ames with yellow tipping. Dirt
or other ne particles are burned
by heater, causing brief patches
of orange ame.
If front and/or middle burner ame patterns
are incorrect, as shown in Figure 28
• turn heater off (see To Turn Off Gas to Ap-
pliance, page 19
• see Troubleshooting, page 22
Figure 25 - Correct
Pilot Flame Pattern
(Natural Gas Pilot
Shown)
Figure 26 - Incorrect
Pilot Flame Pattern
(Natural Gas Pilot
Shown)
BURNER FLAME PATTERNS
Figure 27 shows correct front and/or middle
burner ame patterns. Figure 28 shows incorrect front and/or middle burner ame patterns.
The incorrect burner ame patterns show
yellow tipping at top of blue ame.
CLEANING AND MAINTENANCE
WARNING: Turn off heater
and let cool before cleaning.
www.desatech.com
Figure 27 - Correct Burner Flame
Patterns
Yellow
Tipping At
Top of Blue
Flame
Figure 28 - Incorrect Burner Flame
Patterns
CAUTION: You must keep
control areas, burner and circulating air passageways of heater
clean. Inspect these areas of
heater before each use. Have
heater inspected yearly by a
qualied service person. Heater
may need more frequent cleaning due to excessive lint from
carpeting, bedding material, pet
hair, etc.
123551-01D20
Page 21
CLEANING AND MAINTENANCE
Continued
(see Figure 30). You may blow through a drink-
WARNING: Failure to keep
the primary air opening(s) of
the burner(s) clean may result in
sooting and property damage.
BURNER INJECTOR HOLDERS AND
PILOT AIR INLET HOLES
The primary air inlet holes allow the proper
amount of air to mix with the gas. This provides
a clean burning ame. Keep these holes clear
of dust, dirt, lint and pet hair. Clean these air in-
let holes prior to each heating season. Blocked
air holes will create soot. We recommend that
you clean the unit every three months during
operation and have heater inspected yearly by
a qualied service person.
We also recommend that you keep the burner
tubes and pilot assembly clean and free of
dust and dirt. To clean these parts we recommend using compressed air no greater than
30 PSI. Your local computer store, hardware
store or home center may carry compressed
air in a can. If using compressed air in a can,
please follow the directions on the can. If you
don't follow directions on the can, you could
damage the pilot assembly.
1. Shut off unit, including pilot. Allow unit to
cool for at least thirty minutes.
2. Inspect burners, pilot and primary air inlet
holes on injector holder for dust and dirt
(see Figures 29 or 30).
3. Blow air through the ports/slots and holes
in the burners.
4. Check injector holders located at the end
of burner tubes again. Remove any large
particles of dust, dirt, lint or pet hair with
a soft cloth or vacuum cleaner nozzle.
5. Blow air into the primary air holes on the
injector holders.
6. In case any large clumps of dust have now
been pushed into the burner repeat steps
3 and 4.
Clean the pilot assembly also. A yellow tip on
the pilot ame indicates dust and dirt in the pilot
assembly. There is a small pilot air inlet hole
about 2" from where the pilot ame comes out
of the pilot assembly (see Figure 31). With the
unit off, lightly blow air through the air inlet hole.
The access hole for propane/LP pilot is on the
front of the burner carriage as shown in Figure
31. The access hole for natural pilot is behind
the pilot bracket on the top of burner carriage
123551-01D 21
www.desatech.com
ing straw if compressed air is not available.
Burner
Tube
Primary Air
Inlet Holes
Figure 29 - Injector Holder On Outlet
Burner Tube - Rear Burner
Primary
Air Inlet
Holes
Access Hole
in Base
Control Knob
Figure 30 - Injector Holder On Outlet
Burner Tubes - Front and Middle Burners
Pilot Bracket
Pilot
Assembly
Access Hole
for Cleaning
Propane/LP Pilot
Figure 31 - Cleaning Pilot Air Inlet Hole
(Your pilot may vary from pilots shown)
Injector Holder
Ports/Slots
Injector
Holder
Pilot Air
Inlet Hole
LOGS
•
If you remove logs for cleaning, refer to Install-
ing Logs, page 16, to properly replace logs.
• Replace log(s) if broken or chipped (dimesized or larger).
Page 22
TROUBLESHOOTING
WARNING: Turn off and unplug heater and let cool before servicing.
Only a qualied service person should service and repair heater.
CAUTION: Never use a wire, needle or similar object to clean
ODS/pilot. This can damage ODS/pilot unit.
Note: All troubleshooting items are listed in order of operation.
OBSERVED PROBLEM
When ignitor button is pressed,
there is no spark at ODS/
pilot
POSSIBLE CAUSE
1. Ignitor electrode not connected to ignitor cable
2. Ignitor cable pinched or
wet
3. Piezo ignitor nut is loose
4. Broken ignitor cable
5. Bad piezo ignitor
6. Ignitor electrode broken
7. Ignitor electrode positioned
wrong
REMEDY
1. Reconnect ignitor cable
2. Free ignitor cable if pinched
by any metal or tubing.
Keep ignitor cable dry
3. Tighten nut holding piezo
ignitor to base panel of log
set. Nut is located behind
base panel
4. Replace ignitor cable
5. Replace piezo ignitor
6. Replace pilot assembly
7. Replace pilot assembly
When ignitor button is pressed,
there is spark at ODS/pilot but
no ignition
1. Gas supply turned off or
equip ment shutoff valve
closed
2. Control knob not in PILOT
position
3. Control knob not pressed in
while in PILOT position
4. Air in gas lines when installed
5. Depleted gas supply (propane/LP only)
6. ODS/pilot is clogged
7. Gas regulator setting is not
correct
www.desatech.com
1. Turn on gas supply or open
equipment shutoff valve
2. Turn control knob to PILOT
position
3. Press in control knob while
in PILOT position
4. Co n tin ue hol din g dow n
control knob. Repeat igniting opera tion until air is
removed
5. Contact local propane/LP
gas company
6. C l e a n O D S / pi lo t ( s e e
Cleaning and Maintenance,
page 20) or replace ODS/
pilot assembly
7. Replace gas regulator
123551-01D22
Page 23
OBSERVED PROBLEM
ODS/pilot lights but flame
goes out when control knob
is released
TROUBLESHOOTING
Continued
POSSIBLE CAUSE
1. Contr o l k n o b not f u l l y
pressed in
2. Control knob not pressed in
long enough
3. Safety interlock system has
been triggered
4. Equipment shutoff valve not
fully open
5. Pilot flame not touching
thermocouple, which allows thermocouple to cool,
causing pilot ame to go
out. This problem could be
caused by one or both of
the following:
A) Low gas pressure
B) Dirty or partially clogged
ODS/pilot
6. Thermocouple connection
loose at control valve
7. Thermocouple damaged
8. Control valve damaged
REMEDY
1. Press in control knob fully
2. After ODS/pilot lights, keep
control knob pressed in 30
seconds
3. Wait one minute for safety
interlock system to reset.
Repeat ignition operation
4. Fully open equipment shutoff valve
5. A) Contact local natural or
propane/LP gas company
B) Clean ODS/pilot (see
Cleaning and Maintenance,
page 20) or replace ODS/
pilot assembly
6. Hand tighten until snug,
then tighten 1/4 turn more
7. Replace pilot assembly
8. Replace control valve
One or more burners do not
light after ODS/pilot is lit
Delayed ignition of one or
more burners
Burner backring during combustion
123551-01D 23
1. Inlet gas pressure is too
low
2. Burner orice(s) clogged
3. Mislocated crossover tube
1. Manifold pressure is too
low
2. Burner orice(s) clogged
3. Mislocated crossover tube
1. Burner orice is clogged or
damaged
2. Damaged burner
3. Gas regulator defective
www.desatech.com
1. Contact loc al natu ra l or
propane/LP gas company
2. Clean burner(s) (see Clean-
ing and Maintenance,
page 20) or replace burner
orice(s)
3. Contact qualified service
person
1. Contact loc al natu ra l or
propane/LP gas company
2. Clean burner(s) (see Clean-
ing and Maintenance,
page 20) or replace burner
orice(s)
3. Contact qualified service
person
1. Clean burner (see Cleaning
and Maintenance, page 20)
or replace burner orice
2. Replace damaged burner
3. Replace gas regulator
Page 24
OBSERVED PROBLEM
Yellow ame in front/middle
burner during burner combustion
TROUBLESHOOTING
Continued
POSSIBLE CAUSE
1. Not enough air
2. Gas regulator defective
REMEDY
1. Check bur ne r( s) for dirt
and debris. If found, clean
burner(s) (see Cleaning and
Maintenance, page 20)
2. Replace gas regulator
Slight smoke or odor during
initial operation
Heater produces a whistling
noise when burners are lit
White powder residue forming
within burner box or on adjacent walls or furniture
Moisture/condensation noticed on windows
Heater produces a clicking/
ticking noise just after burners
are lit or shut off
1. Residues from manufacturing processes and logs
curing
1. Turning control knob to HI
position when burners are
cold
2. Air in gas line
3. Air passageways on heater
blocked
4. Dirty or partially clogged
burner orice(s)
1. When heated, vapors from
furniture polish, wax, carpet
cleaners, etc. may turn into
white powder residue
1. Not enough combustion/
ventilation air
1. Met a l ex p andi n g wh i le
heating or contracting while
cooling
1. Problem will stop after a few
hours of operation
1. Turn control knob to LO
position and let warm up
for a minute
2.
Operate burners until air is
removed from line. Have gas
line checked by local natural
or propane/LP gas company
3.
Observe minimum installation
clearances (see page 8)
4. Clean burners (see Clean-
ing and Maintenance,
page 20)
1. Turn heater off when us-
ing furniture polish, wax,
carpet cleaners or similar
products
1. Refer to Air for Combustion
and Ventilation require-
ments (page 6)
1. This is normal with most
heaters. If noise is excessive, contact qualied service person
www.desatech.com
123551-01D24
Page 25
TROUBLESHOOTING
Continued
WARNING: If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your
building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the re department.
Operating heater where impurities in air exist may create odors. Cleaning supplies, paint, paint
remover, cigarette smoke, cements and glues, new carpet or textiles, etc., create fumes. These
fumes may mix with combustion air and create odors. These odors will disappear over time.
OBSERVED PROBLEM
Heater produces unwanted
odors
POSSIBLE CAUSE
1. Heater burning vapors from
paint , hair spra y, glues,
cleaners, chemicals, new
carpet, etc. (See IMPOR-
TANT statement above)
2. Low fuel supply (propane/
LP only)
3. Gas leak. See Warning
statement above
REMEDY
1. Open window and ventilate room. Stop using odor
ca usi n g pro duc t s whi le
heater is running
2. Rell supply tank (propane/
LP only)
3. Locate and correct all leaks
(see Checking Gas Con-
nections, page 16)
Heater shuts off in use (ODS
operates)
Gas odor even when control
knob is in OFF position
Gas odor during combustion
Log set cycles to pilot, but room
temperature drops to a lower
than ideal level before log set
comes back on
123551-01D 25
1. No t enough fresh air is
available
2. Low line pressure
3. O D S / p ilo t i s p art i a l l y
clogged
1. Gas leak. See Warning
statement above
2. Control valve defective
1. Foreign matt er between
control valve and burner
2. Gas leak. See Warning
statement above
1. Thermostat sensing bulb
needs to be repositioned
www.desatech.com
1. Open window and/or door
for ventilation
2. Contact loc al natu ra l or
propane/LP gas company
3. C l e a n O D S / pi lo t ( s e e
Cleaning and Maintenance,
page 20)
1. Locate and correct all leaks
(see Checking Gas Con-
nections, page 15)
2. Replace control valve
1. Take apart gas tubing and
remove foreign matter
2. Locate and correct all leaks
(see Checking Gas Con-
nections, page 15)
1. Reposition t h e r m o s t a t
sensing bulb (see Optional
Positioning of Thermostat
Sensing Bulb, page 26)
Page 26
OPTIONAL POSITIONING OF THERMOSTAT SENSING BULB
FOR MASONRY AND FACTORY-
BUILT METAL FIREPLACE
If your log set cycles to pilot, but the room temperature drops to a lower than ideal comfort level
before the log set comes back on, you may want
to reposition the thermostat sensing bulb.
The thermostat sensing bulb is located near
the gas valve assembly on the mounting
bracket. This location allows the thermostat
to keep the room temperature at an ideal
comfort level for most replace applications.
For positioning the thermostat sensing bulb
elsewhere, an adhesive-backed mounting
clip is available.
1. Locate the gas valve assembly and thermostat sensing bulb (see Figure 32).
2. Gently pull thermostat sensing bulb free
from the retaining clamp.
IMPORTANT: Do not force or bend the
thermostat sensing bulb or capillary.
3. The thermostat sensing bulb may be locat-
ed to the lower right front side of replace.
Determine location of sensing bulb, but
do not mount sensing bulb until step 4. If
you have a masonry replace, see Figure
34 for location. If you have a factory-built
metal replace, see Figure 35 for location.
If your replace has glass doors, position
sensing bulb directly behind door gap on
right bottom side (see Figure 36).
4. The mounting clip must be a minimum of 3"
from bottom of replace to prevent crimping of capillary. Once you have decided
on a location, clean the area thoroughly.
Remove paper backing from adhesive on
back of mounting clip. Press clip into new
location so that the thermostat sensing
bulb will be positioned vertically with the
capillary at the bottom (see Figure 37).
Slide thermostat sensing bulb into clip.
IMPORTANT: Do not crimp capillary.
Figure 33 - Adhesive-backed Mounting Clip
Thermostat
Sensing Bulb
Adhesive-backed
Mounting Clip
Figure 34 - Locating Thermostat Sensing
Bulb on Masonry Fireplace
Thermostat
Sensing Bulb
Adhesivebacked
Mounting
Clip
Figure 35 - Locating Thermostat Sensing
Bulb on Factory-built Metal Fireplace
Thermostat
Sensing Bulb
Adhesivebacked
Mounting Clip
Glass Doors
Figure 36 - Installing Thermostat Sensing
Bulb Behind Glass Doors
Thermostat
Sensing Bulb
Figure 32 - Location of Gas Valve
Assembly and Thermostat Sensing Bulb
Retaining
Clamp
Gas Valve
Assembly
www.desatech.com
Thermostat
Sensing Bulb
Capillary
Figure 37 - Positioning Thermostat
Sensing Bulb in the Vertical Position
with Capillary at the Bottom
Adhesive-backed
Mounting Clip
Do Not Crimp
Capillary
123551-01D26
Page 27
SPECIFICATIONS
2
3
5
4
7
6
CSG3924PTA
• 10,000/40,000 Btu (Variable)
• Type Gas: Propane/LP
• Ignition: Piezo
• Manifold Pressure: 7.4" W.C.
• Inlet Gas Pressure (in. of water): Maximum 14" W.C., Minimum* 11" W.C.
• Shipping Weight: 30 lbs.
• Certied Standards: Z21.11.2-2000
CSG3924NTA
• 10,000/40,000 Btu (Variable)
• Type Gas: Natural
• Ignition: Piezo
• Manifold Pressure: 3" W.C.
• Inlet Gas Pressure (in. of water): Maximum 10.5" W.C., Minimum* 5" W.C.
• Shipping Weight: 30 lbs.
• Certied Standards: Z21.11.2-2000
* For purpose of input adjustment
PARTS
LOG MODELS CSG3924PTA, CSG3924NTA
KEY
NO. PART NO. DESCRIPTION QTY.
1 110020-03 Log Set 1
2 110103-01 Log Ember Bed 1
3 110107-01 Log, Right Front 1
4 110107-02 Log, Left Front 1
5 110107-03 Log, Back 1
6 110107-04 Log, Right Crossover 1
7 110104-01 Log, Left Crossover 1
123551-01D 27
www.desatech.com
Page 28
PARTS
1
16
17
2
18
12
28
24
27
27
27
27
27
27
8
8
7
9
13
5
6
19
20
4
14
10
25
3
26
22
15
21
11
23
THERMOSTAT-CONTROLLED MODELS
CSG3924NTA AND CSG3924PTA
www.desatech.com
123551-01D28
Page 29
PARTS
THERMOSTAT-CONTROLLED MODELS
This list contains replaceable parts used in your heater. When ordering parts, follow the
instructions listed under Replacement Parts on page 30 of this manual.
KEY
NO. PART NO. DESCRIPTION QTY
1
2 110328-01 Front and Rear Burner Tube • 1
110061-03 Front and Rear Burner Tube • 1
3 110061-02 Middle Burner Tube • • 1
4 111124-01 Retainer Spring • • 1
5 110063-02 Front Blue Flame Burner • • 1
6 110063-01 Middle Blue Flame Burner • • 1
7 108105-02 Rear Burner • • 1
8 107110-01 Spacer • • 2
9 120630-01 ODS Pilot • 1
PP224 ODS Pilot • 1
10 102394-02 Control Bracket • • 1
11 099387-09 Pilot Tube • • 1
12 108628-01 Inlet Tube • • 1
13 110093-04 Pilot Mounting Bracket • 1
110093-07 Pilot Mounting Bracket • 1
14 097159-04 Piezo Ignitor • • 1
15 098271-10 Ignitor Cable • • 1
16 099056-18 Burner Orice Injector, Back • 1
099056-21 Burner Orice Injector, Back • 1
17 101004-02 Burner Orice Injector, Front • 1
101004-18 Burner Orice Injector, Front • 1
18 101004-23 Burner Orice Injector, Middle • 1
101004-13 Burner Orice Injector, Middle • 1
19
108692-02CK
20 108692-03 Remote Cover Plate • • 1
21 102030-01 Thermobulb Clip • • 2
22 098867-15 Gas Regulator (Natural) • 1
098867-16 Gas Regulator (Propane/LP) • 1
23 098522-25 Thermostatic Gas Valve Kit • 1
098522-10 Thermostatic Gas Valve Kit • 1
24 108106-01 Manual Control Valve • • 1
25 099393-03 Control Knob • • 1
26 098508-01 Valve Retainer Nut • • 1
27 108631-01 Log Alignment Screw • • 8
28 108111-01 Cast Iron Grate • • 1
100563-01 Warning Plate • • 1
101054-05 Lighting Instructions Plate • • 1
100639-03 Caution Decal • • 1
GA6060 Lava Rock • • 1
** Not a eld replaceable part
Burner Carriage • • 1
**
T-Stat Cover Plate • • 1
PARTS AVAILABLE — NOT SHOWN
CSG3924NTA
CSG3924PTA
123551-01D 29
www.desatech.com
Page 30
REPLACEMENT PARTS
Note: Use only original replacement parts.
This will protect your warranty coverage for
parts replaced under warranty.
PARTS UNDER WARRANTY
Contact authorized dealers of this product. If
they can’t supply original replacement part(s),
call DESA Heating, LLC at 1-866-672-6040.
When call ing DESA Heating, LLC, have
ready:
• your name
• your address
• model and serial numbers of your heater
• how heater was malfunctioning
• purchase date
Usually, we will ask you to return the part to
the factory.
PARTS NOT UNDER WARRANTY
Contact authorized dealers of this product. If
they can’t supply original replacement part(s),
call DESA Heating, LLC at 1-866-672-6040 for
referral information. A list of authorized dealers
can be found by visiting www.desatech.com.
When calling DESA Heati ng, LLC, h ave
ready:
• model and serial numbers of your heater
• the replacement part number
SERVICE HINTS
When Gas Pressure Is Too Low
• pilot will not stay lit
• burners will have delayed ignition
• replace will not produce specied heat
• for propane/LP units, propane/LP gas sup-
ply may be low
You may feel your gas pressure is too low. If
so, contact your local natural or propane/LP
gas supplier.
ACCESSORIES
NOTICE: All accessories may
not be available for all replace
models.
Purc has e thes e accesso rie s from you r
local dealer. If they can not supply these
accessories call DESA Heating, LLC at
1-866-672-6040 for information. You can also
write to the address listed on the back page
of this manual.
CLEANING KIT - CCK
For all models. Your vent-free gas appliance
requires regular cleaning and maintenance to
prevent performance problems. This kit gives
you the tools and instructions to make it easy
to clean all critical areas of your appliance.
LAVA ROCK - GA6060
For all models. Order when additional rock
is desired.
TECHNICAL SERVICE
You may have further questions about installation, operation, or troubleshooting. If so, contact DESA Heating, LLC at 1-866-672-6040.
When calling please have your model and
serial numbers of your heater ready.
You can also visit DESA Heating, LLC’s web
site at www.desatech.com.
FIREPLACE HOOD
Black - GA6050
Brass - GA6052
Antique Brass - GA6053
For all models. Helps deect heat away from
mantel or wall above replace. Fits openings
28" to 48" wide.
www.desatech.com
123551-01D30
Page 31
NOTES
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123551-01D 31
www.desatech.com
Page 32
123551 01
WARRANTy
kEEP THIS WARRANTy
Model (
located on product or identication tag
Serial No. (
located on product or identication tag
Date Purchased __________________________
Keep receipt for warranty verication.
DESA HEATING, LLC LIMITED WARRANTIES
Standard Warranty: DESA Heating, LLC warrants this new product and any parts thereof to be free from
defects in material and workmanship for a period of one (1) year from the date of rst purchase from an
authorized dealer provided the product has been installed, maintained and operated in accordance with
DESA Heating, LLC’s warnings and instructions.
For products purchased for commercial, industrial or rental usage, this warranty is limited to 90 days from
the date of rst purchase.
Factory Reconditioned Products
Limited Warranty: DESA Heating, LLC warrants factory reconditioned products and any parts thereof
to be free from defects in material and workmanship for 30 days from the date of rst purchase from an
authorized dealer provided the product has been installed, maintained and operated in accordance with
DESA Heating, LLC’s warnings and instructions.
Terms Common to All Warranties
The following terms apply to all of the above warranties:
Always specify model number and serial number when contacting the manufacturer. To make a claim under
this warranty the bill of sale or other proof of purchase must be presented.
This warranty is extended only to the original retail purchaser when purchased from an authorized dealer,
and only when installed by a qualied installer in accordance with all local codes and instructions furnished
with this product.
This warranty covers the cost of part(s) required to restore this product to proper operating condition and
an allowance for labor when provided by a DESA Heating, LLC Authorized Service Center or a provider
approved by DESA Heating, LLC. Warranty parts must be obtained through authorized dealers of this product and/or DESA Heating, LLC who will provide original factory replacement parts. Failure to use original
factory replacement parts voids this warranty.
Travel, handling, transportation, diagnostic, material, labor and incidental costs associated with warranty
repairs, unless expressly covered by this warranty, are not reimbursable under this warranty and are the
responsibility of the owner.
Excluded from this warranty are products or parts that fail or become damaged due to misuse, accidents,
improper installation, lack of proper maintenance, tampering, or alteration(s).
This is DESA Heating, LLC’s exclusive warranty, and to the full extent allowed by law; this express warranty
excludes any and all other warranties, express or implied, written or verbal and limits the duration of any
and all implied warranties, including warranties of merchantability and tness for a particular purpose to one
(1) year on new products and 30 days on factory reconditioned products from the date of rst purchase.
DESA Heating, LLC makes no other warranties regarding this product.
DESA Heating, LLC’s liability is limited to the purchase price of the product, and DESA Heating, LLC shall
not be liable for any other damages whatsoever under any circumstances including indirect, incidental, or
consequential damages.
Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of
incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This warranty gives you specic legal rights, and you may also have other rights which vary from state to state.
For information about this warranty contact:
New Products
) _____________________________
) __________________________
NOT A UPC
DESA Heating, LLC
2701 Industrial Drive
Bowling Green, KY 42101
www.desatech.com
1-866-672-6040
123551-01
Rev. D
09/08
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