Desa CLD3924PTC, CLD3924NTC Owner's Operation And Instruction Manual

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ROYAL ENGLISH OAK UNVENTED (VENT-FREE)

GAS LOG HEATER

OWNER’S OPERATION AND INSTALLATION MANUAL

Patent Pending

24" THERMOSTATICALLY-CONTROLLED MODELS

CLD3924PTC AND CLD3924NTC

WARNING: If the information in this manual is not

followed exactly, a re or explosion may result causing property damage, personal injury or loss of life.

— Do not store or use gasoline or other ammable

vapors and liquids in the vicinity of this or any other appliance.

— WHAT TO DO IF YOU SMELL GAS

• Do not try to light any appliance.

• Do not touch any electrical switch; do not use any phone in your building.

• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.

• If you cannot reach your gas supplier, call the re department.

— Installation and service must be performed by a quali-

ed installer, service agency or the gas supplier.

INSTALLER: Leave this manual with the appliance.

CONSUMER: Retain this manual for future reference.

For more information, visit www.desatech.com

Safety .................................................................. 2

TABLE OF CONTENTS

Product Identication ........................................... 5

Local Codes......................................................... 5

Unpacking............................................................ 5

Product Features ................................................. 5

Air For Combustion and Ventilation ..................... 6

Installation ........................................................... 8

Operation ........................................................... 16

Inspecting Burners............................................. 18

Cleaning and Maintenance ................................ 18

SAFETY

Troubleshooting ................................................. 20

Optional Positioning of Thermostat Sensing Bulb ... 24

Specications .................................................... 25

Technical Service............................................... 26

Service Hints ..................................................... 26

Replacement Parts ............................................ 26

Accessories ....................................................... 27

Parts Central...................................................... 27

Parts .................................................................. 28

Warranty ............................................................ 32

WARNING: Improper

installation, adjustment,

alteration, service or main-

tenance can cause injury or property damage. Refer

to this manual for correct

installation and operational procedures. For assis-

tance or additional infor-

mation consult a qualied installer, service agency or the gas supplier.

WARNING: This ap-

pliance is for installation only in a solid-fuel burning

masonry or UL127 fac-

tory-built fireplace or in a listed ventless rebox enclosure. It is design-certied for these installations

in accordance with ANSI

Z21.11.2. Exception: Do not install this appliance in a factory-built replace that

includes instructions stat-

ing it has not been tested or should not be used with unvented gas logs.

WARNING: This is an

unvented gas-red heater. It uses air (oxygen)

from the room in which

it is installed. Provisions for adequate combustion

and ventilation air must

be provided. Refer to Air for Combustion and Ventilation section on page 6

of this manual.

This appliance may be in-

stalled in an aftermarket,*

perma n ently locat e d, manufactured (mobile) home, where not prohibited by local codes. This appliance is only for use with the type of gas indicated on the rating plate. This appliance is not convertible for use with other gases.

* Aftermarket: Completion of sale, not for purpose of resale, from the manufacturer

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SAFETY

Continued

WARNING: This product

con tains an d/or gen erates

chemicals known to the State of California to cause cancer or

birth defects or other reproductive harm.

IMPORTANT: Read this owner’s manual carefully and completely before trying to assemble, operate or service this replace. Improper use of this replace can cause serious injury or death from burns, re, explosion, electrical shock and carbon monoxide poisoning.

DANGER: Carbon monoxide

poisoning may lead to death!

Carbon Monoxide Poisoning: Early signs

of carbon monoxide poisoning resemble the

u, with headaches, dizziness or nausea. If you have these signs, the replace may not be working properly. Get fresh air at once! Have replace serviced. Some people are

more affected by carbon monoxide than oth-

ers. These include pregnant women, people with heart or lung disease or anemia, those under the inuence of alcohol and those at

high altitudes. Natural and Propane/LP Gas: Natural and

propane/LP gases are odorless. An odor-making agent is added to these gases. The odor

helps you detect a gas leak. However, the

odor added to the gas can fade. Gas may be present even though no odor exists.

Make certain you read and understand all

warnings. Keep this manual for reference. It

is your guide to safe and proper operation of

this replace.

WARNING: Any change to

this heater or its controls can

be dangerous.

WARNING: Do not use a

blower insert, heat exchanger insert or other accessory not approved for use with this heater.

WARNING: Do not allow fans

to blow directly into the replace. Avoid any drafts that alter burner ame patterns. Ceiling fans can create drafts that alter burner ame patterns. Altered burner patterns can cause sooting.

Due to high temperatures, the appliance should be located out of trafc and away from furniture and draperies.

Do not place clothing or other ammable material on or near the appliance. Never place any objects on the heater.

Heater base assembly becomes very hot when running heater. Keep children and adults away from hot surface to avoid burns or clothing ignition. Heater

will remain hot for a time after

shutdown. Allow surface to cool before touching.

Carefully supervise young chil-

dren when they are in the room

with heater.

You must operate this heater with a replace screen in place. Make sure replace screen is closed before running heater.

Keep the appliance area clear and free from combustible materials, gasoline and other ammable vapors and liquids.

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SAFETY

Continued

1. This appliance is only for use with the type

of gas indicated on the rating plate. This

appliance is not convertible for use with

other gases.

2. Do not place propane/LP supply tank(s) inside any structure. Locate propane/LP supply tank(s) outdoors (propane/LP units only).

3. To prevent performance problems, the

use of a propane/LP tank of less than 100 lbs. capacity is not recommended (propane/LP units only).

4. If you smell gas

• shut off gas supply

• do not try to light any appliance

• do not touch any electrical switch; do not

use any phone in your building

• immediately call your gas supplier from

a neighbor ’s phone. Follow the gas

supplier’s instructions

• if you cannot reach your gas supplier,

call the re department

5. This heater shall not be installed in a bedroom or bathroom.

6. Do not burn solid-fuel in a masonry or

UL127 factory-built replace in which a

vent-free room heater is installed.

7. Before installing in a solid fuel burning replace, the chimney ue and rebox must be cleaned of soot, creosote, ashes and loose paint by a qualied chimney cleaner. Creosote will ignite if highly heated. A dirty chimney ue may create and distribute soot within the house. Inspect chimney ue and rebox for damage. If damaged, repair ue before operating heater.

8. If replace has glass doors, never operate this heater with glass doors closed. If you operate heater with doors closed, heat buildup inside replace will cause glass to

burst. Make sure there are no obstructions

across openings of replace.

9. This log heater is designed to be smoke-

less. If logs ever appear to smoke, turn off heater and call a qualied service person.

Note: During initial operation, slight smoking could occur due to log curing and heater burning manufacturing residues.

10. To prevent the creation of soot, follow the

instructions in Cleaning and Maintenance, page 18.

11. Before using furniture polish, wax, carpet cleaner or similar products, turn heater off. If heated, the vapors from these products may create a white powder residue within burner box or on adjacent walls or furniture.

12. This heater needs fresh, outside air ven-

tilation to run properly. This heater has an Oxygen Depletion Sensing (ODS) safety

shutoff system. The ODS shuts down the

heater if not enough fresh air is available. See Air for Combustion and Ventilation,

page 6. If heater keeps shutting off, see

Troubleshooting, page 20.

13. Do not run heater

• where ammable liquids or vapors are

used or stored

• under dusty conditions

14. Do not use this heater to cook food or burn paper or other objects.

15. Do not use heater if any part has been ex-

posed to or under water. Immediately call a qualied service technician to inspect

the room heater and to replace any part of the control system and any gas control

which has been under water.

16. Do not operate heater if any log is broken. Do not operate heater if a log is chipped

(dime-sized or larger).

17. Turn heater off and let cool before servic-

ing. Only a qualied service person should

service and repair heater.

18. Operating heater above elevations of

4,500 feet could cause pilot outage.

19. Provide adequate clearances around air openings.

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120890-01D4

PRODUCT

IDENTIFICATION

Ignitor

Control Knob

Figure 1 - Yellow Flame Vent-Free Gas Log

Heater

Log Set

LOCAL CODES

Install and use heater with care. Follow all local codes. In the absence of local codes,

use the latest edition of The National Fuel Gas Code ANSI Z223/NFPA 54*.

*Available from:

American National Standards Institute, Inc.

National Fire Protection Association, Inc.

Note: Where listed vented decorative logs are required, thermostat models are not permitted.

State of Massachusetts: The installation must be made by a licensed plumber or gas fitter in the Commonwealth of Massachusetts.

Sellers of unvented propane or natural

gas-red supplemental room heaters shall

provide to each purchaser a copy of 527 CMR 30 upon sale of the unit.

Vent-free gas products are prohibited for bedroom and bathroom installation in the

Commonwealth of Massachusetts.

1430 Broadway

New York, NY 10018

Batterymarch Park

Quincy, MA 02269

UNPACKING

CAUTION: Do not remove the

data plates from the grate assembly. The data plates contain important warranty and safety information.

1. Remove logs and heater base assembly from carton.

Note: Do not pick up heater base assem-

bly by burners. This could damage heater. Always handle base assembly by grate.

2. Remove all protective packaging applied to logs and heater for shipment.

3. Check heater for any shipping damage. If

heater is damaged call DESA Heating, LLC

at 1-866-672-6040 for replacement parts before returning to dealer.

PRODUCT FEATURES

OpERATION

This heater is clean burning. It requires no outside venting. There is no heat loss out a vent or up a chimney. Heat is generated by

realistic, dancing yellow ames. This heater is designed for vent-free operation with ue

dampe r clo sed. It has b een tested and approved to ANSI Z21.11.2 standard for unvented heaters. State and local codes in some areas prohibit the use of vent-free heaters.

SAFETY pILOT

This heater has a pilot with an Oxygen Depletion Sensing (ODS) safety shutoff system. The ODS/pilot is a required feature for vent-free room heaters. The ODS/pilot shuts off the heater if there is not enough fresh air.

pIEzO IGNITION SYSTEM

This heater has a piezo ignitor. This system requires no matches, batteries or other sources

to light heater.

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AIR FOR COMBUSTION

AND VENTILATION

WARNING: This heater shall

not be installed in a room or space unless the required volume of indoor combustion air is provided by the method described in the

National Fuel Gas Code, ANSI Z223.1/NFPA 54, the International Fuel Gas Code, or applicable

local codes. Read the following instructions to insure proper fresh air for this and other fuel-burning appliances in your home.

Today’s homes are built more energy efcient than ever. New materials, increased insulation and new construction methods help reduce heat loss in homes. Home owners weather strip and caulk around windows and doors to keep the cold air out and the warm air in. During heating months, home owners want

their homes as airtight as possible. While it is good to make your home energy

efcient, your home needs to breathe. Fresh

air must enter your home. All fuel-burning appliances need fresh air for proper combustion and ventilation.

Exhaust fans, replaces, clothes dryers and fuel burning appliances draw air from the house to operate. You must provide adequate fresh air for these appliances. This will insure proper

venting of vented fuel-burning appliances.

pROVIDING ADEQUATE VENTILATION

The following are excerpts from National Fuel Gas Code. ANSI Z223.1/NFPA 54, Air for Combustion and Ventilation.

All spaces in homes fall into one of the three

following ventilation classications:

1. Unusually Tight Construction

2. Unconned Space

3. Conned Space The information on pages 6 through 8 will help

you classify your space and provide adequate ventilation.

Unusually Tight Construction

The air that leaks around doors and windows

may provide enough fresh air for combustion

and ventilation. However, in buildings of un-

usually tight construction, you must provide

additional fresh air.

Unusually tight construction is dened as

construction where:

a. walls and ceilings exposed to the out-

side atmosphere have a continuous water vapor retarder with a rating of one perm (6x10 less with openings gasketed or sealed

and

b. weather stripping has been added on

openable windows and doors and

c. caulking or sealants are applied to

areas such as joints around window and door frames, between sole plates and oors, between wall-ceiling joints, between wall panels, at penetrations for plumbing, electrical and gas lines and at other openings.

If your home meets all of the three criteria

above, you must provide additional fresh air.

See Ventilation Air From Outdoors, page 8. If your home does not meet all of the three

criteria above, proceed to Determining Fresh-Air Flow For Heater Location.

Conned Space and Unconned Space

The National Fuel Gas Code ANSI Z223.1/ NFPA 54 denes a conned space as a space

whose volume is less than 50 cubic feet per 1,000 Btu per hour (4.8 m3 per kw) of the ag-

gregate input rating of all appliances installed

in that space and an unconned space as a space whose volume is not less than 50 cubic feet per 1,000 Btu per hour (4.8 m3 per kw)

of the aggregate input rating of all appliances installed in that space. Rooms communicating

directly with the space in which the appliances are installed*, through openings not furnished with doors, are considered a part of the unconned space.

* Adjoining rooms are communicating only if

there are doorless passageways or ventilation grills between them.

-11

kg per pa-sec-m2) or

DETERMINING FRESH-AIR FLOW FOR FIREpLACE LOCATION

Determining if You Have a Conned or Unconned Space

Use this work sheet to determine if you have a conned or unconned space.

Space: Includes the room in which you will install replace plus any adjoining rooms with doorless passageways or ventilation grills between the rooms.

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120890-01D6

Remove Door into Adjoining

Room, Option

Ve ntilation Grills

Into Adjoining Room,

Option 2

Ve ntilation

Grills Into

Adjoining

Room,

Option 1

12"

AIR FOR COMBUSTION

AND VENTILATION

Continued

1. Determine the volume of the space (length

x width x height).

Length x Width x Height =__________cu. ft.

(volume of space)

Example: Space size 20 ft. (length) x 16 ft.

(width) x 8 ft. (ceiling height) = 2,560 cu. ft.

(volume of space)

If additional ventilation to adjoining room

is supplied with grills or openings, add the

volume of these rooms to the total volume of the space.

2. Multiply the space volume by 20 to determine the maximum Btu/Hr the space can support.

________ (volume of space) x 20 = (Maxi-

mum Btu/Hr the space can support)

Example: 2,560 cu. ft. (volume of space) x

20 = 51,200 (maximum Btu/Hr the space can

support)

3. Add the Btu/Hr of all fuel burning appliances in the space.

Vent-free replace __________ Btu/Hr Gas water heater* __________ Btu/Hr

Gas furnace __________ Btu/Hr Vented gas heater __________ Btu/Hr Gas replace logs __________ Btu/Hr Other gas appliances* + __________ Btu/Hr Total = __________ Btu/Hr * Do not include direct-vent gas appliances.

Direct-vent draws combustion air from the

outdoors and vents to the outdoors.

Example:

Gas water heater __________ Btu/Hr Vent-free replace + __________ Btu/Hr

Total = __________ Btu/Hr

4. Compare the maximum Btu/Hr the space

can support with the actual amount of Btu/Hr

used.

_______

Btu/Hr (maximum the space can

support)

_______ Btu/Hr (actual amount of Btu/Hr

used)

Example: 51,200 Btu/ Hr (ma ximum the

space can support)

71,500 Btu/Hr (actual amount of

Btu/Hr used)

The space in the example is a conned space

because the actual Btu/Hr used is more than the

maximum Btu/Hr the space can support. You must provide additional fresh air. Your options are as follows:

40,000 31,500 71,500

A. Rework worksheet, adding the space of an

adjoining room. If the extra space provides an

unconned space, remove door to adjoining room or add ventilation grills between rooms.

See Ventilation Air From Inside Building.

B. Vent room directly to the outdoors. See

Ventilation Air From Outdoors, page 8.

C. Install a lower Btu/Hr replace, if lower Btu/Hr

size makes room unconned.

If the actual Btu/Hr used is less than the maxi-

mum Btu/Hr the space can support, the space is an unconned space. You will need no additional

fresh air ventilation.

WARNING: If the area in which

the heater may be operated does not meet the required volume for indoor combustion air, combustion and ventilation air shall be provided by one of the methods described in the National Fuel

Gas Code, ANSI Z223.1/NFPA 54, the International Fuel Gas Code,

or applicable local codes.

VENTILATION AIR

Ventilation Air From Inside Building

This fresh air would come from an adjoining

unconfined space. When ventilating to an

adjoining unconned space, you must provide two permanent openings: one within 12" of the ceiling and one within 12" of the oor on the wall connecting the two spaces (see options 1 and 2, Figure 2). You can also remove door into adjoining room (see option 3, Figure 2). Follow the National Fuel Gas Code ANSI Z223.1/

NFPA 54 Air for Combustion and Ventilation for

required size of ventilation grills or ducts.

Figure 2 - Ventilation Air from Inside Building

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Outlet Air

V e ntilated Attic

Outlet A

Inlet Air

V e ntilated

Crawl Space

T o

Crawl

Space

T o Attic

AIR FOR COMBUSTION

AND VENTILATION

Continued

Ventilation Air From Outdoors

Provide extra fresh air by using ventilation

grills or ducts. You must provide two permanent openings: one within 12" of the ceiling and one within 12" of the oor. Connect these

items directly to the outdoors or spaces open to the outdoors. These spaces include attics

and crawl spaces. Follow the National Fuel Gas Code ANSI Z223.1/NFPA 54, Air for Combustion and Ventilation for required size

of ventilation grills or ducts. IMPORTANT: Do not provide openings for

inlet or outlet air into attic if attic has a thermo-

stat-controlled power vent. Heated air entering the attic will activate the power vent.

Figure 3 - Ventilation Air from Outdoors

INSTALLATION

NOTICE: This heater is intended

for use as supplemental heat. Use this heater along with your primary heating system. Do not install this heater as your primary heat source. If you have a central heating system, you may run system’s circulating blower while using heater. This will help circulate the heat throughout the house. In the event of a power outage, you can use this heater as your primary heat source.

vice person must install heater. Follow all local codes.

WARNING: A qualied ser-

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NOTICE: State or local codes may

only allow operation of this appliance in a vented conguration. Check your state or local codes.

WARNING: Before installing in a solid fuel burning replace, the chimney ue and rebox must be cleaned of soot, creosote, ashes and loose paint by a qualified chimney cleaner. Creosote will ignite if highly heated. A dirty chimney ue may create and distribute soot within the house. Inspect chimney ue and rebox for damage. If damaged, repair ue before operating heater.

WARNING: Seal any fresh air vents or ash clean-out doors

located on oor or wall of replace. If not, drafting may cause pilot outage or sooting. Use a heat-resistant sealant. Do not seal chimney ue damper.

WARNING: Never install the heater

• in a bedroom or bathroom

• in a recreational vehicle

• where curtains, furniture,

clothing or other ammable objects are less than 36" from front or 42" from top of heater. For side clearances see Figure 4, page 9

• in high trafc areas

• in windy or drafty areas

120890-01D8

INSTALLATION

Continued

CAUTION: This heater cre-

ates warm air currents. These

currents move heat to wall sur-

faces next to heater. Installing

heater next to vinyl or cloth wall

coverings or operating heater where impurities (such as, but not limited to, tobacco smoke, aromatic candles, cleaning uids, oil or kerosene lamps, etc.) in

the air exist, may discolor walls

or cause odors.

IMPORTANT: Vent-free heaters add moisture

to the air. Although this is benecial, installing heater in rooms without enough ventilation air may cause mildew to form from too much

moisture. See Air for Combustion and Ventilation, page 6.

CHECK GAS TYpE

Use only the correct gas type (natural or propane/LP) for your unit. If your gas supply is not

correct, do not install heater. Call dealer where

you bought heater for proper type heater.

WARNING: This appliance is equipped for either natural gas or propane/LP gas but not both. Gas type is indicated on the rating plate. Field conversion is not permitted.

LOG SIzING REQUIREMENTS

Minimum Firebox Size

Height Front

Depth

17" 14" 28" 21"

*Measured at 14" Depth

Carefully follow the instructions below. This will ensure safe installation into a masonry, UL127-listed manufactured replace or certied vent-free rebox.

MINIMUM CLEARANCES FOR SIDE COMBUSTIBLE MATERIAL, SIDE WALL AND CEILING

A. Clearances from the side of the replace

cabinet to any combustible material and

wall should follow diagram in Figure 4.

Example: The face of a mantel, bookshelf,

etc. is made of combustible material and protrudes 3 1/2" from the wall. This com-

bustible material must be 4" from the side of the replace cabinet (see Figure 4).

Note: When installing your gas logs into

a manufactured rebox, follow rebox

manufacturer’s instructions for minimum clearances to combustible materials.

B. Clearances from the top of the replace

opening to the ceiling should not be less

than 42".

Example

Rear Width Width*

INSTALLATION AND CLEARANCES

(Vent-Free Operation Only)

WARNING: Maintain the

minimum clearances. If you can, provide greater clearances from oor, ceiling and adjoining wall.

MINIMUM FIREpLACE CLEARANCE

TO COMBUSTIBLE MATERIALS

Side Wall 16", Ceiling 42", Front 36"

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*Minimum 16" from Side Wall

Figure 4 - Minimum Clearance for

Combustible to Wall

Minimum Noncombustible Material

Minimum Noncombustible Material Height

Distances to Underside of Mantel

To p of Fireplace Opening

Underside of Mantel Shelf

Mantel Shelf

12"

(A)

18" 20" 22" 24"

All minimum distances are in inches

/2"

10"

INSTALLATION

Heat Resistant Material

(A)

Continued

MINIMUM NONCOMBUSTIBLE MATERIAL CLEARANCES

If Not Using Mantel

Note: If using a mantel, proceed to If Using Mantel. If not using a mantel, follow the information below.

You must have noncombustible material(s) above the replace opening. Noncombustible materials (such as slate, marble, tile, etc.) must be at least 1/2" thick. With sheet metal,

you must have noncombustible material behind it. Noncombustible material must extend

at least 8" up (for all models). If noncombustible material is less than 12", you must install the replace hood accessory. See Figure 5 for

minimum clearances.

Noncombustible

Material

Distance (A)

12" or more Noncombustible material

Between 8" Install replace hood and

Less than 8" Noncombustible mate-

Requirements for Safe

Installation

okay.

12" accessory (GA6050,

GA6052 or GA6053 see

Accessories, page 27).

rial must be extended to

at least 8". See Between 8" and 12", above. If you

cannot extend material,

you must operate heater

with ue damper open.

If Using Mantel

You must have noncombustible material(s) above the replace opening. Noncombustible materials (such as slate, marble, tile, etc.) must be at least 1/2" thick. With sheet metal, you

must have noncombustible material behind it. Noncombustible material must extend at least

8" up. If noncombustible material is less than 12", you must install the replace hood acces-

sory. Even if noncombustible material is more

than 12", you may need the hood accessory to deect heat away from your mantel shelf. See

Figures 5 and 6 and Figure 7 on page 11 for minimum clearances.

MANTEL CLEARANCES

In addition to meeting noncombustible mate-

rial clearances, you must also meet required clearances between replace opening and

mantel shelf. If you do not meet the clearances

listed below, you will need a hood.

Determining Minimum Mantel Clearance

If you meet minimum clearance between mantel shelf and top of replace opening, a

hood is not required (see Figure 6).

Figure 5 - Heat Resistant Material (Slate,

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Marble, Tile, etc.) Above Fireplace

Figure 6 - Minimum Mantel Clearances

Without Using Hood

Determining Minimum Mantel Clearance when Using a Hood

If minimum clearances in Figure 6 are not

met, you must have a hood. When using a

hood there are still certain minimum mantel

clearances required. Follow minimum clearances shown in Figure 7, page 11, when

using a hood.

120890-01D10

INSTALLATION

Minimum Noncombustible Material

8" Min.

12" 15" 18" 20"

2½"

10"

12"

Distances to Underside of Mantel

Hood (GA6050, GA6052 or GA6053)

To p of Fireplace Opening

Underside of Mantel Shelf

Mantel Shelf

14" Min.

Combustible Material

Noncombustible Material

Hearth

5" Min.

Combustible Material

Continued

NOTICE: Surface temperatures of adjacent walls and mantels become hot during operation. Walls and mantels above the rebox may become hot to the touch. If installed properly, these temperatures meet the requirement of the national product standard.

Follow all minimum clearances

shown in this manual.

NOTICE: If your installation does not meet the minimum clearances shown, you must do one

of the following:

• raise the mantel to an accept-

able height

• remove the mantel

Figure 8 - Minimum Fireplace Clearances

If Installed at Floor Level

Figure 9 - Minimum Fireplace Clearances

Above Combustible Flooring

INSTALLING HEATER BASE ASSEMBLY

CAUTION: Do not remove the

data plates attached to the heater base assembly. The data plates contain important warranty and safety information.

WARNING: You must secure

this heater to replace oor. If

not, heater will move when you

adjust controls. Moving heater

Figure 7 - Minimum Mantel Clearances

When Using Hood

FLOOR CLEARANCES

A. If installing appliance on the oor level,

you must maintain the minimum distance

of 14" to combustibles (see Figure 8).

B. If combustible materials are less than 14"

to the replace, you must install appliance at least 5" above the combustible ooring

(see Figure 9).

may cause a gas leak.

WARNING: If installing in a sunken replace, special care is needed. You must raise the replace oor to allow access to heater control panel. This will insure adequate air ow and guard against sooting and controls being damaged. Raise replace oor with noncombustible material.

120890-01D 11

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Make sure material is secure.

INSTALLATION

Continued

CAUTION: Do not pick up heater base assembly by the burner. This could damage heater. Only handle base assembly by grates.

IMPORTANT: Make sure heater burners are

level. If heater is not level, heater will not work

properly. Avoid damage to thermostat bulb. Avoid nicks or sharp bends in thermostat

bulb wire. Keep thermostat bulb in mounting bracket until ready to mount base to oor. See

Optional Positioning Of Thermostat Sensing Bulb, page 24.

Installation Items Needed

• hardware package (provided with heater)

• approved exible gas hose (not provided) (if allowed by local codes)

• sealant (resistant to propane/LP gas, not

provided)

• electric drill with 3/16" drill bit

• athead screwdriver

1. Apply pipe joint sealant lightly to male

threads of tting to be threaded into gas regulator. Connect approved exible gas

hose to gas regulator of heater (see Figure 10).

IMPORTANT: Hold gas regulator with

wrench when connecting flexible gas

hose.

2. Lo cate masonry screws in hardware

package.

3. Position heater base assembly in re-

place.

4. Place logs in their proper position on heater

base (see Installing Logs, page 15).

5. Center heater base and logs front-to-front

and side-to-side in replace.

Fitting

Flexible Gas Hose

(if allowed by local codes)

Figure 10 - Attaching Flexible Gas Hose

to Heater Gas Regulator

Heater Gas Regulator

6. Carefully remove logs without moving

heater base.

7. Mark screw locations through holes in

mounting brackets (see Figure 11). If

installing in a brick-bottom replace, mark screw locations in mortar joint of bricks.

8. Remove heater base from replace.

9. Drill holes at marked locations using 3/16"

drill bit.

10. Attach base assembly to replace oor using two masonry screws (in hardware

package) (see Figure 11).

Masonry

Screw

Mounting Bracket

Figure 11 - Attaching Base Assembly to

Fireplace Floor

CONNECTING TO GAS SUppLY

WARNING: This appliance requires a 1/2" NPT (National Pipe Thread) inlet connection to the pressure regulator.

WARNING: A qualied service person must connect heater to gas supply. Follow all local codes.

CAUTION: Never connect

propane/LP heater directly to the propane/LP supply. Propane/LP heaters require an external regulator (not supplied). Install the external regulator between the heater and propane/LP supply.

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120890-01D12

INSTALLATION

Continued

WARNING: For natural gas

units, never connect heater to

private (non-utility) gas wells. This gas is commonly known as wellhead gas.

Installation Items Needed

Before installing heater, make sure you have the items listed below.

• external regulator (supplied by installer)

• piping (check local codes)

• sealant (resistant to propane/LP gas)

• equipment shutoff valve *

• test gauge connection *

• sediment trap

• tee joint

• pipe wrench * A CSA design-certied equipment shutoff

valve with 1/8" NPT tap is an acceptable al-

ternative to test gauge connection. Purchase

the optional CSA design-certied equipment

shutoff valve from your dealer.

For propane/LP gas, installer must supply an external regulator. External regulator will reduce incoming gas pressure. You must reduce incoming gas pressure to between 11" and 14" of water. If you do not reduce incoming gas pressure, heater regulator damage could occur. Install external regulator with vent pointing down as shown in Figure 12. Pointing vent down protects it from freezing

rain or sleet.

CAUTION: Use only new,

black iron or steel pipe. Internally-tinned copper tubing may be used in certain areas. Check your local codes. Use pipe of 1/2" diameter or greater to allow proper gas volume to heater. If pipe is too small, undue loss of volume will occur.

Installation must include an equipment shutoff

valve, union and plugged 1/8" NPT tap. Locate NPT tap within reach for test gauge hook up.

NPT tap must be upstream from heater (see Figure 13).

IMPORTANT: Install equipment shutoff valve in an accessible location. Main gas valve is for turning on or shutting off gas to appliance.

Check your building codes for any special requirements for locating equipment shutoff

valve to replaces.

Apply pipe joint sealant lightly to male NPT

threads. This will prevent excess sealant from

going into pipe. Excess sealant in pipe could result in clogged heater valves.

WARNING: Use pipe joint sealant that is resistant to liquid petroleum (LP) gas.

Propane/LP Supply Tank

External Regulator

Vent Pointing

Down

Figure 12 - External Regulator With Vent

Natural

From Gas Meter

(5" W.C.** to

10.5" W.C.

Pressure)

Propane/LP

From External Regulator

(11" W.C.** to 14" W.C.

Pressure

* Purchase optional CSA design-certied

equipment shutoff valve from your dealer. ** Min. inlet pressure for purpose of input

adjustment.

Pointing Down

CSA Design-Certied

Equipment Shutoff Valve

With 1/8" NPT Tap*

Gas Regulator

3" Min.

Tee Cap Pipe Joint Nipple

Sediment Trap

Figure 13 - Gas Connection

Approved Flexible Gas Hose (if

allowed by

local codes)

120890-01D 13

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INSTALLATION

Continued

We recommend that you install sediment trap

in supply line as shown in Figure 13, page

13. Locate sediment trap where it is within

reach for cleaning. Install in piping system

between fuel supply and heater. Locate sediment trap where trapped matter is not likely to freeze. A sediment trap traps moisture and

contaminants. This keeps them from going into heater controls. If sediment trap is not

installed or is installed wrong, heater may

not run properly.

CAUTION: Avoid damage to regulator. Hold gas regulator with wrench when connecting it to gas piping and/or ttings.

CHECKING GAS CONNECTIONS

WARNING: Test all gas piping

and connections , internal and external to unit, for leaks after

installing or servicing. Correct all leaks at once.

WARNING: Never use an

open ame to check for a leak. Apply a commercial leak detection solution to all joints. Bubbles forming show a leak. Correct all leaks at once.

2. Cap off open end of gas pipe where equip-

ment shutoff valve was connected.

3. Pressurize supply piping system by either

opening propane/LP supply tank valve for propane/LP gas or opening main gas valve located on or near gas meter for natural gas or using compressed air.

4. Check all joints of gas supply piping system. Apply a commercial leak detection

solution to all joints. Bubbles forming show

a leak.

5. Correct all leaks at once.

6. Reconnect heater and equipment shutoff valve to gas supply. Check reconnected

ttings for leaks.

Test Pressures Equal To or Less Than 1/2 PSIG (3.5 kPa)

1. Close equipment shutoff valve (see Figure 14).

2. Pressurize supply piping system by either

opening propane/LP supply tank valve for propane/LP gas or opening main gas valve located on or near gas meter for natural gas or using compressed air.

3. Check all joints from gas meter (natural gas) or propane/LP supply to equipment

shutoff valve (see Figure 15 or Figure 16,

page 15). Apply a commercial leak detection solution to all joints. Bubbles forming

show a leak.

4. Correct all leaks at once.

Equipment Shutoff Valve

Open

CAUTION: For propane/LP units, make sure external regulator has been installed between propane/LP supply and heater. See guidelines under Connect- ing to Gas Supply, page 12.

pRESSURE TESTING GAS SUppLY pIpING SYSTEM Test pressures In Excess Of 1/2 pSIG

(3.5 kPa)

1. Disconnect appliance with its appliance

main gas valve (control valve) and equipment shutoff valve from gas supply piping. Pressures in excess of 1/2 psig will damage heater regulator.

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Closed

Figure 14 - Equipment Shutoff Valve

Propane/LP Supply Tank

Figure 15 - Checking Gas Joints

Equipment Shutoff Valve

Control Valve Location

(Propane/LP Gas Only)

120890-01D14

INSTALLATION

Continued

Equipment Shutoff Valve

Gas Meter

Control Valve Location

Figure 16 - Checking Gas Joints

(Natural Gas Only)

Pressure Testing Heater Gas

Connections

1. Open equipment shutoff valve (see Figure

14, page 14).

2. Open main gas valve located on or near gas meter for natural gas or open propane/LP supply tank valve.

3. Make sure control knob of heater is in the OFF position.

4. Check all joints from gas meter (natural gas) or propane/LP supply to equipment

shutoff valve (see Figure 15, page 14

or Figure 16). Apply a commercial leak detection solution to all joints. Bubbles

forming show a leak.

5. Correct all leaks at once.

6. Light heater (see Operation, page 16. Check all other internal joints for leaks.

7. Turn off heater (see To Turn Off Gas to Appliance, page 17.

INSTALLING LOGS

CAUTION: After installa-

tion and periodically thereafter, check to ensure that no ame comes in contact with any log. With the heater set to High, check to see if ames contact any log. If so, reposition logs according to the log installation instructions in this manual. Flames contacting logs will create soot.

It is very important to install these logs exactly as instructed. Do not modify logs. Only use

logs supplied with heater.

1. Place main log assembly (#1) onto base.

Cutout on front right will t over burner

(see Figure 17). Make sure back of log assembly is resting on back tabs of base.

There are 2 small notches on log that t

onto front tabs.

2. Place front log onto grate. Log is notched

to sit over grate (see Figure 18, page

16). Position holes on bottom of log over

shoulder screws on base.

3. Place crossover log onto pins on main log

and front log (see Figure 19, page 16).

Note: Nontextured end of crossover log

faces back of rebox and will not be seen

from front of log set.

4. Add lava rock around base of heater if desired. Do not place any lava rock on logs or burner.

Notch for Front Tab

Main Log Assembly

Cutout Fits Over Burner

WARNING: Failure to position the parts in accordance with these diagrams or failure to use only parts specically

Shoulder

Screw

approved with this heater may result in property damage or personal injury.

Front Tab

Notch for Front Tab

Figure 17 - Installing Main Log (#1)

120890-01D 15

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Front Tab

Sits on Back Tab

Back Tab

Burner

INSTALLATION

Continued

Front Log

Grate

Figure 18 - Installing Front Log (#2)

Nontextured End

Pin Crossover Log

Figure 19 - Installing Crossover Log (#3)

OPERATION

FOR YOUR SAFETY

READ BEFORE LIGHTING

WARNING: If you do not fol-

low these instructions exactly,

a re or explosion may result causing property damage, personal injury or loss of life.

A. This appliance has a pilot which must

be ligh ted by hand. W hen lightin g the pilot, follow these instructions exactly.

B. BEFORE LIGHTING smell all around

the appliance area for gas. Be sure to smell next to the oor because some gas is heavier than air and will settle on the oor.

WHAT TO DO IF YOU SMELL GAS

• Do not try to light any appliance.

• Do not touch any electric switch; do not use any phone in your building.

• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.

• If you cannot reach your gas supplier, call the re department.

C. Use only your hand to push in or turn

the gas control knob. Never use tools. If the knob will not push in or turn by hand, don’t try to repair it, call a qualied service technician or gas supplier. Force or attempted repair may result in a re or explosion.

D. Do not use this appliance if any part

has been under water. Immediately call a qualied service technician to inspect the appliance and to replace any part of the control system and any gas control which has been under water.

LIGHTING

INSTRUCTIONS

WARNING

• If replace has glass doors, never operate this heater with glass doors closed. If you op-

erate heater with doors closed,

heat buildup inside replace will cause glass to burst. Make sure there are no obstructions across openings of replace.

• You must operate this heater with a replace screen in place. Make sure replace screen is closed before running heater.

NOTICE: During initial operation of new heater, burning logs will give off a paper-burning smell. Orange ame will also be present. Open damper or window to vent smell. This will only last a few hours.

Note: Home owners generally prefer to operate their heater with chimney damper closed. This will put all of the heat into room. However,

there may be times you will desire full ames of HI heat setting but will nd heat output

excessive. You can open chimney damper (if you have one) fully or partially to release some heat.

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120890-01D16

OPERATION

OFF

Pilot

Continued

8. Turn control knob counterclockwise

to desired heating level. The burners should light. Set control knob to any heat

level between HI and LO.

WARNING: Damper handle will be hot if heater has been running.

1. STOP! Read safety information, page 16.

2. Make sure equipment shutoff valve is fully open.

3. Turn control knob clockwise to OFF position.

9. To leave pilot lit and shut off burners only, turn control knob clockwise to PILOT position.

CAUTION: Do not try to ad-

just heating levels by using the equipment shutoff valve.

Thermocouple

Ignitor Electrode

4. Wait ve (5) minutes to clear out any gas. Then smell for gas, including near oor. If you smell gas, STOP! Follow “B” in safety

Pilot Burner

information, page 16. If you don’t smell gas, go to next step.

5. Turn control knob counterclockwise

to PILOT position. Press in control knob

for ve (5) seconds (see Figure 20).

Note: You may be running this heater

for the rst time after hooking up to gas

supply. If so, control knob may need to be pressed in for 30 seconds or more. This will allow air to bleed from gas system.

• If control knob does not pop out when

released, contact a qualified service

person or gas supplier for repairs.

6. With control knob pressed in, press and release ignitor button. This will light pilot. Pilot is attached to front burner. If needed,

keep pressing ignitor button until pilot lights.

Note: If pilot does not stay lit, contact a

qualied service person or gas supplier

for repairs. Until repairs are made, light pilot with match. To light pilot with match, see Manual Lighting Procedure.

7. Keep control knob pressed in for 30 seconds after lighting pilot. After 30 seconds,

release control knob.

Note: If pilo t goes out, repe at step s

3 through 7. This heater has a safety interlock system. Wait one (1) minute for system to reset before lighting pilot again.

1. Turn control knob clockwise to OFF position.

2. Close equipment shutoff valve (see Figure

14, page 14).

Thermostat control knob can be set to any

comfort level between HI and LO. Thermostat will gradually modulate heat output and ame height from higher to lower settings or pilot, in order to maintain comfort level you select. The ideal comfort setting will vary

by household depending upon amount of

space to be heated, output of central heating system, etc.

Note: Selecting HI setting with control knob will cause burner to remain fully on, without modulating down in most cases.

Figure 21 - Pilot

TO TURN OFF GAS

TO AppLIANCE

THERMOSTAT CONTROL

OpERATION

MANUAL LIGHTING

pROCEDURE

1. Follow steps 1 through 5 under Lighting Instructions, column 1.

2. Depress control knob and light pilot with

match.

3. Keep control knob pressed in for 30 sec-

Ignitor Button

Control Knob

Figure 20 - Control Knob and Ignitor

Button Location

120890-01D 17

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onds after lighting pilot. After 30 seconds, release control knob. Now follow step 8 under Lighting Instructions, column 1.

INSPECTING BURNERS

Check pilot ame pattern and burner ame

patterns often.

pILOT FLAME pATTERN

Figure 22 shows a correct pilot ame pattern. Figure 23 shows an incorrect pilot ame pattern. Incorrect pilot ame is not touching thermocouple. This will cause the thermocouple to cool. When thermocouple cools, heater will shut down.

If pilot ame pattern is incorrect, as shown

in Figure 23

• turn heater off (see To Turn Off Gas to Appliance, page 17

• see Troubleshooting, page 20

Note: Pilot ame on natural gas units will have a slight curve, but ame should be blue and

have no yellow or orange color.

Pilot Burner

Thermocouple

Figure 22 - Correct Pilot Flame Pattern

Thermocouple

Pilot Burner

Figure 23 - Incorrect Pilot Flame Pattern

BURNER pRIMARY AIR HOLES

Air is drawn into burner through holes in tting at entrance to burner. These holes may

become blocked with dust or lint. Periodically

inspect these holes for any blockage and

clean as necessary. Blocked air holes will

create soot.

MAIN BURNER

Periodically inspect all burner ame holes with heater running. All slotted burner ame holes should be open with yellow ame present. All round burner ame holes should be open with a small blue ame present. Some burner ame holes may become blocked by debris or rust, with no ame present. If so, turn off heater and let cool. Remove blockage, blocked burner ame holes will create soot.

CLEANING AND MAINTENANCE

WARNING: Turn off heater

and let cool before cleaning.

CAUTION: You must keep control areas, burner and circulating air passageways of heater clean. Inspect these areas of heater before each use. Have heater inspected yearly by a qualied service person. Heater may need more frequent cleaning due to excessive lint from carpeting, bedding material, pet hair, etc.

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WARNING: Failure to keep the primary air opening(s) of the burner(s) clean may result in sooting and property damage.

ODS/pILOT AND BURNER

Use a vacuum cleaner or small, soft bristled

brush to clean.

BURNER INjECTOR HOLDER AND pILOT AIR INLET HOLE

The primary air inlet holes allow the proper amount of air to mix with the gas. This provides a clean burning ame. Keep these holes clear of dust, dirt and lint. Clean these air inlet

holes prior to each heating season. Blocked

air holes will create soot. We recommend that

you clean the unit every three months during operation and have heater inspected yearly

by a qualied service person.

120890-01D18

CLEANING AND MAINTENANCE

Continued

We also recommend that you keep burner tube and pilot assembly clean and free of dust and dirt. To clean these parts we recommend using compressed air no greater than

30 PSI. Your local computer store, hardware

store or home center may carry compressed

air in a can. If using compressed air in a can, please follow directions on can. If you don’t follow directions on can, you could damage

pilot assembly.

1. Shut off unit, including pilot. Allow unit to

cool for at least thirty minutes.

2. Inspect burner, pilot and primary air inlet

holes on injector holder for dust and dirt (see Figure 24).

3. Blow air through ports/slots and holes in

burner.

4. Check injector holder located at end of burner tube again. Remove any large

particles of dust, dirt, lint or pet hair with a soft cloth or vacuum cleaner nozzle.

5. Blow air into primary air holes on injector

holder.

6. In case any large clumps of dust have now been pushed into burner, repeat steps 3

and 4.

Clean pilot assembly also. A yellow tip on pilot ame indicates dust and dirt in pilot assembly. There is a small pilot air inlet hole about 2" from where pilot ame comes out of pilot assembly (see Figure 25). With unit off, lightly blow air through air inlet hole. You may blow through a drinking straw if compressed air is

not available.

Injector Holder (May Be Brass or Aluminum Depending on Model)

Pilot Assembly

Pilot Air Inlet Hole

Figure 25 - Pilot Inlet Air Hole

LOGS

• If you remove logs for cleaning, refer to Installing Logs, page 15, to properly replace

logs.

• Replace log(s) if broken or chipped (dimesized or larger).

BURNER pRIMARY AIR HOLES

Air is drawn into burner through the 8 holes in brass tting at entrance to burner. These holes may become blocked with dust or lint.

Periodically inspect these holes for any blockage and clean as necessary. Blocked air holes

will create soot.

MAIN BURNER

Periodically inspect all burner ame holes with heater running. All slotted burner ame holes should be open yellow ame present. All round burner ame holes should be open with a small blue ame present. Some burner ame holes may become blocked by debris or rust, with no ame present. If so, turn off heater and let cool. Remove blockage, blocked burner ame holes will create soot.

Burner Tube

Primary Air Inlet Holes (Shape of Holes May Vary by Model)

Figure 24 - Injector Holder On Outlet

120890-01D 19

Burner Tube

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TROUBLESHOOTING

WARNING: Turn off and unplug heater and let cool before servicing.

Only a qualied service person should service and repair heater.

CAUTION: Never use a wire, needle or similar object to clean

ODS/pilot. This can damage ODS/pilot unit.

Note: All troubleshooting items are listed in order of operation.

OBSERVED pROBLEM

When ignitor button is pressed,

there is no spark at ODS/ pilot

pOSSIBLE CAUSE

1. Ignitor electrode not connected to ignitor cable

2. Ignitor cable pinched or

wet

3. Piezo ignitor nut is loose

4. Broken ignitor cable

5. Bad piezo ignitor

6. Ignitor electrode broken

7. Ignitor electrode positioned

wrong

REMEDY

1. Reconnect ignitor cable

2. Free ignitor cable if pinched by a ny meta l or tubing.

Keep ignitor cable dry

3. Tighten nut holding piezo

ignitor to base panel of log set. Nut is located behind base panel

4. Replace ignitor cable

5. Replace piezo ignitor

6. Replace pilot assembly

7. Replace pilot assembly

When ignitor button is pressed,

there is spark at ODS/pilot but no ignition

1. Gas supply turned off or equipmen t shutoff valve closed

2. Control knob not in PILOT position

3. Control knob not pressed in

while in PILOT position

4. Air in gas lines when in-

stalled

5. Depleted gas supply (propane/LP only)

6. ODS/pilot is clogged

7. Gas regulator setting is not correct

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1. Turn on gas supply or open equipment shutoff valve

2. Turn control knob to PILOT position

3. Press in control knob while

in PILOT position

4. Co nti nue hol din g d own

control knob. Repeat igniting oper ation until air is removed

5. Contact local propane/LP gas company

6. Clean ODS/pilot (see Clean- ing and Maintenance, page

18) or replace ODS/pilot assembly

7. Replace gas regulator

120890-01D20

OBSERVED pROBLEM

ODS/pilot lights but flame

goes out when control knob

is released

TROUBLESHOOTING

Continued

pOSSIBLE CAUSE

1. Con t r ol k n ob no t ful l y pressed in

2. Control knob not pressed in long enough

3. Safety interlock system has been triggered

4. Equipment shutoff valve not fully open

5. Pilot flame not touching

thermocouple, which allows thermocouple to cool, causing pilot ame to go

out. This problem could be caused by one or both of

the following:

A) Low gas pressure

B) Dirty or partially clogged

ODS/pilot

6. Thermocouple connection loose at control valve

7. Thermocouple damaged

8. Control valve damaged

REMEDY

1. Press in control knob fully

2. After ODS/pilot lights, keep

control knob pressed in 30 seconds

3. Wait one minute for safety interlock system to reset. Repeat ignition operation

4. Fully open equipment shutoff valve

5. A) Contact local natural or propane/LP gas company

B) Clean ODS/pilot (see

Cleaning and Maintenance,

page 18) or replace ODS/ pilot assembly

6. Hand tighten until snug,

then tighten 1/4 turn more

7. Replace pilot assembly

8. Replace control valve

Burner does light after ODS/ pilot is lit

Delayed ignition of burner

Burner backring during combustion

120890-01D 21

1. Burner orice clogged

2. Inlet gas pressure is too

low

1. Manifold pressure is too

low

2. Burner orice clogged

1. Burner orice is clogged or

damaged

2. Damaged burner

3. Gas regulator defective

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1. Clean burner (see Cleaning and Maintenance, page 18)

or replace burner orice

2. Contact loca l natural or propane/LP gas company

1. Contact loca l natural or propane/LP gas company

2. Clean burner (see Cleaning

and Maintenance, page 18) or replace burner orice

1. Clean burner (see Cleaning and Maintenance, page 18)

or replace burner orice

2. Replace damaged burner

3. Replace gas regulator

OBSERVED pROBLEM

Slight smoke or odor during initial operation

TROUBLESHOOTING

Continued

pOSSIBLE CAUSE

1. Not enough air

2. Gas regulator defective

3. Residues from manufacturing processes and logs curing

REMEDY

1. Check burner for dirt and

de b ris . If fo u nd, cl e an

burner (see Cleaning and Maintenance, page 18)

2. Replace gas regulator

3. Problem will stop after a few

hours of operation

Moisture/condensation no-

ticed on windows

Heater produces a whistling noise when burner is lit

White powder residue forming within burner box or on adjacent walls or furniture

Heater produces a clicking/ ticking noise just after burner is lit or shut off

1. Not enough combustion/ ventilation air

1. Turning control knob to HI

positio n whe n burner is

cold

2. Air in gas line

3. Air passageways on heater

blocked

4. Dirty or partially clogged

burner orice

1. When heated, vapors from furniture polish, wax, carpet cleaners, etc. may turn into a white powder residue

1. Met al exp a ndi ng whi l e heating or contracting while

cooling

1. Refer to Air for Combustion and Ventilation requirements (page 6)

1. Turn control knob to LO

position and let warm up

for a minute

2. Operate burner until air is removed from line. Have gas line checked by local natural or propane/LP gas company

3. Observe minimum installat i on clea r anc e s (s ee page 9)

4. Clean burner (see Cleaning

and Maintenance, page 18) or replace burner orice

1. Turn heater off when using furniture polish, wax,

carpet cleaners or similar products

1. This is normal with most

heaters. If noise is excessive, contact qualied service person

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120890-01D22

TROUBLESHOOTING

Continued

WARNING: If you smell gas

• Shut off gas supply.

• Do not try to light any appliance.

• Do not touch any electrical switch; do not use any phone in your building.

• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.

• If you cannot reach your gas supplier, call the re department.

Operating heater where impurities in air exist may create odors. Cleaning supplies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc., create fumes. These fumes may mix with combustion air and create odors. These odors will disappear over time.

OBSERVED pROBLEM

Heater produces unwanted

odors

Heater shuts off in use (ODS operates)

Gas odor even when control

knob is in OFF position

Gas odor during combustion

pOSSIBLE CAUSE

1. Heater burning vapors from

paint , hair spra y, glue s, cleaners, chemicals, new carpet, etc. (See IMPOR-

TANT statement above)

2. Low fuel supply (propane/

LP only)

3. Gas leak. See Warning

statement above

1. No t eno ug h fresh air i s available

2. Low line pressure

3. O D S / p i l o t i s p a rtially clogged

1. Gas leak. See Warning

statement above

2. Control valve defective

1. Forei gn matter b etween

control valve and burner

2. Gas leak. See Warning

statement above

REMEDY

1. Open window and ventilate room. Stop using odor

ca usi ng prod ucts wh ile

heater is running

2. Rell supply tank (propane/

LP only)

3. Locate and correct all leaks (see Checking Gas Con-

nections, page 14)

1. Open window and/or door

for ventilation

2. Contact loca l natural or propane/LP gas company

3. C lean O D S / pilot ( s e e

Cleaning and Maintenance,

page 18)

1. Locate and correct all leaks (see Checking Gas Con- nections, page 14)

2. Replace control valve

1. Take apart gas tubing and remove foreign matter

2. Locate and correct all leaks (see Checking Gas Con- nections, page 14)

Log set cycles to pilot, but room temperature drops to a lower

than ideal level before log set comes back on

120890-01D 23

1. Thermostat sensing bulb needs to be repositioned

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1. Repo s i t ion th e r m ostat sensing bulb (see Optional

Positioning of Thermostat Sensing Bulb, page 24

OPTIONAL POSITIONING OF THERMOSTAT

SENSING BULB

FOR MASONRY AND FACTORYBUILT METAL FIREpLACE

If your log set cycles to pilot, but room temperature drops to a lower than ideal comfort level before log set comes back on, you may want to reposition thermostat sensing bulb.

Thermostat sensing bulb is located near gas valve assembly on mounting bracket. This

location allows the thermostat to keep room

temperature at an ideal comfort level for most

replace applications. For positioning thermostat sensing bulb elsewhere, an adhesive-

backed mounting clip is available.

Tools needed: 1/4" hex driver or socket

1. Remove logs. Locate gas valve assembly and thermostat sensing bulb (see Figure 26).

2. With 1/4" hex driver or socket, loosen thermostat screw. Carefully slide thermostat

sensing bulb out of retaining clamp (see Figure 28).

Note: Do not remove the screw. Make

sure you tighten screw after removing thermostat sensing bulb.

IMPORTANT: Do not force or bend ther-

mostat sensing bulb or capillary.

3. Thermostat sensing bulb may be located

in lower right front side of replace. Determine location of sensing bulb, but do

not mount sensing bulb until step 4. If you

have a masonry replace, see Figure 29

for location. If you have a factory-built

metal replace, see Figure 30 for location. If your replace has glass doors, position

sensing bulb directly behind door gap on right bottom side (see Figure 31).

Figure 27 - Adhesive-backed Mounting Clip

Thermostat

Screw

Capillary

Figure 28 - Removing Thermostat

Sensing Bulb

Thermostat Sensing Bulb

Adhesive-backed Mounting Clip

Figure 29 - Locating Thermostat Sensing

Bulb on Masonry Fireplace

Thermostat Sensing Bulb

Retaining Clamp

Gas Valve Assembly

Thermostat Sensing Bulb

Figure 26 - Location of Gas Valve

Assembly and Thermostat Sensing Bulb

www.desatech.com

Adhesive-backed Mounting Clip

Figure 30 - Locating Thermostat Sensing

Bulb on Factory-built Metal Fireplace

120890-01D24

OPTIONAL POSITIONING OF THERMOSTAT

SENSING BULB

Continued

4. Mounting clip must be a minimum of 3" from bottom of replace to prevent crimp-

ing of capillary. Once you have decided

on a location, clean area thoroughly.

Remove paper backing from adhesive on

back of mounting clip. Press clip into new location so thermostat sensing bulb will be positioned vertically with capillary at

bottom (see Figure 32). Slide thermostat sensing bulb into clip.

IMPORTANT: Do not crimp capillary.

Thermostat Sensing Bulb

Adhesivebacked Mounting Clip

Glass Doors

Figure 31 - Installing Thermostat Sensing

Bulb behind Glass Doors

Thermostat Sensing Bulb

Capillary

Figure 32 - Positioning Thermostat

Sensing Bulb in Vertical Position with

Capillary at Bottom

Adhesivebacked Mounting Clip

Do Not Crimp Capillary

SPECIFICATIONS

Model CLD3924PTC

• Rating (Variable): 20,000/39,000 Btu/Hr

• Type Gas: Propane/LP

• Ignition: Piezo

• Pressure Manifold: 8.0" W.C.

• Inlet Gas Pressure (in. of water):

Maximum 14" W.C., Minimum* 11" W.C.

• Shipping Weight: 27 lbs.

* For input adjustment

120890-01D 25

www.desatech.com

Model CLD3924NTC

• Rating (Variable): 20,000/39,000 Btu/Hr

• Type Gas : Natural Gas

• Ignition: Piezo

• Pressure Manifold: 3.5" W.C.

• Inlet Gas Pressure (in. of water): Maximum 10.5" W.C., Minimum* 5" W.C.

• Shipping Weight: 29 lbs.

* For input adjustment

TECHNICAL SERVICE

You may have further questions about installation, operation or troubleshooting. If so, contact DESA Heating, LLC at 1-866-672-6040.

When calling please have your model and serial numbers of your heater ready.

You can also visit DESA Heating, LLC’s web

site at www.desatech.com.

REPLACEMENT PARTS

Note: Use only original replacement parts. This will protect your warranty coverage for parts replaced under warranty.

pARTS UNDER WARRANTY

Contact authorized dealers of this product. If they can’t supply original replacement part(s), call DESA Heating, LLC at 1-866-672-6040.

When calling DESA Heating, LLC, have

ready

• your name

• your address

• model and serial numbers of your heater

• how heater was malfunctioning

• type of gas used (propane/LP or natural

gas)

• purchase date

SERVICE HINTS

When Gas pressure Is Too Low

• pilot will not stay lit

• burners will have delayed ignition

• heater will not produce specied heat

• propane/LP gas supply may be low You may feel your gas pressure is too low. If

so, contact your local natural or propane/LP

gas supplier.

Usually, we will ask you to return the part to

the factory.

pARTS NOT UNDER WARRANTY

Contact authorized dealers of this product. If they can’t supply original replacement part(s), call DESA Heating, LLC at 1-866-672-6040 for

referral information.

When calling DESA Heating, LLC, have

ready

• model number of your heater

• the replacement part number

www.desatech.com

120890-01D26

ACCESSORIES

Purc ha se these accessories from you r local dealer. If they can not supply these

accessories, either contact your nearest Parts Central or call DESA Heating, LLC at 1-866-672-6040 for information. You can also write to the address listed on the back page

of this manual.

DAMPER CLAMP - GA6080

For variably-controlled models. Perma-

nently opens chimney ue damper for vented

operation.

FIREpLACE HOOD

Black - GA6050 Brass - GA6052 Antique Brass - GA6053

For all models. Helps deect heat away from

mantel or wall above replace.

LAVA ROCK - GA6060

For all models. Order when additional rock

is desired.

PARTS CENTRAL

These Parts Centrals are privately owned businesses. They have agreed to support our

customer’s needs by providing original replacement parts and accessories.

Those Heater Guys

255 E. Stowell Street Upland, CA 91786

909-928-3011

Tool & Equipment, Co.

5 Manila Ave

Hamden, CT 06514

1-800-397-7553 203-248-7553

Portable Heater Parts

342 N. County Rd. 400 East

Valparaiso, IN 46383

All States 219-462-7441 1-888-619-7060 sales@portableheaterparts.com techservice@portableheaterparts.com

FBD

1349 Adams Street

Bowling Green, KY 42103

270-846-1199 1-800-654-8534 Fax: 1-800-846-0090 franktalk@aol.com

Master Parts Dist.

1251 Mound Ave. NW

Grand Rapids, MI 49504

616-791-0505 1-800-446-1446 Fax: 616-791-8270

www.nbmc.com

Washer Equipment Co.

1715 Main Street

Kansas City, MO 64108 KS, MO, AR

816-842-3911

www.washerparts.com

East Coast Energy Products

10 East Route 36

W. Long Branch, NJ 07764

732-870-8809 1-800-755-8809

www.njplaza.com/ecep

21st Century

2950 Fretz Valley Road Perkasie, PA 18944

215-795-0400 800-325-4828

Laporte’s Parts & Service

2444 N. 5th Street

Hartsville, SC 29550

843-332-0191 Parts Department

Cans Unlimited, Inc.

P.O. Box 645

Taylor, SC 29687-0013

All States 803-879-3009 1-800-845-5301 cuisales@aol.com

120890-01D 27

www.desatech.com

PARTS

THERMOSTATICALLY-CONTROLLED ROYAL ENGLISH OAK MODELS

CLD3924NTC, CLD3924PTC

www.desatech.com

120890-01D28

PARTS

THERMOSTATICALLY-CONTROLLED ROYAL ENGLISH OAK MODELS

This list contains replaceable parts used in your heater. When ordering parts, follow the

instructions listed under Replacement Parts on page 26 of this manual.

KEY NO. PART NO. DESCRIpTION QTY.

1 ** Log Base • • 1 2 120785-01 Valve Bracket • • 1 3 098522-12 Gas Valve Assembly NG • 1

098522-10 Gas Valve Assembly LP • 1

4 098867-19 Gas Regulator, NG • 1

098867-10 Gas Regulator, LP • 1 5 097159-04 Piezo Ignitor • • 1 6 120783-01 Cast Iron Grate • • 1 7 120795-01 Inlet Tube • • 1 8 120786-01 Burner NG • 1

120786-02 Burner LP • 1 9 121544-01 Outlet Tube • • 1 10 M11084-26 HWH AB 10-16 x 0.38" Screw • • 7 11 099211-01 HWH AB 10-16 x 2.50" Screw • • 2 12 M11084-38 HWH AB 8-18 x 0.38" Screw • • 2 13 120630-01 ODS Pilot, NG • 1

120630-02 ODS Pilot, LP • 1 14 098249-01 ODS Nut • • 2 15 098271-10 Ignitor Cable • • 1 16 099056-16 Injector, 0.1200 • 1

099056-17 Injector, 0.0740 • 1 17 099387-09 Pilot Tube • • 1 18 108134-02 NG Plate • 1 19 108188-02 Type U Drive 2 x 0.25" Screw • 1 20 098544-01 Thermobulb/Clip • • 1 21 099064-02 Nylon Spacer • • 1 22 M11084-31 HWH AB 10-16 x 1.0 • • 1 23 121606-01 Main Log • • 1 24 121606-02 Front Log • • 1 25 121606-03 Crossover Log • • 1 26 099230-02 Shoulder Screw 10 x 0.63" • • 2

pARTS AVAILABLE — NOT SHOWN

100563-01 Warning Plate • • 1

101054-01 Lighting Instructions Plate • • 1

100639-12 Caution Decal • • 1

101137-01 Hardware Kit • • 1

GA6060 Lava Rock • • 1

** Not a eld replaceable part.

CLD3924NTC

CLD3924PTC

120890-01D 29

www.desatech.com

NOTES

_____________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________

www.desatech.com

120890-01D30

NOTES

120890-01D 31

www.desatech.com

120890 01

WARRANTY

KEEP THIS WARRANTY

Model (

located on product or identication tag

Serial No. (

located on product or identication tag

Date Purchased __________________________

Keep receipt for warranty verication.

DESA HEATING, LLC LIMITED WARRANTIES

Standard Warranty: DESA Heating, LLC warrants this new product and any parts thereof to be free from defects in material and workmanship for a period of one (1) year from the date of rst purchase from an authorized dealer provided the product has been installed, maintained and operated in accordance with DESA Heating, LLC’s warnings and instructions.

For products purchased for commercial, industrial or rental usage, this warranty is limited to 90 days from the date of rst purchase.

Factory Reconditioned products

Limited Warranty: DESA Heating, LLC warrants factory reconditioned products and any parts thereof

to be free from defects in material and workmanship for 30 days from the date of rst purchase from an authorized dealer provided the product has been installed, maintained and operated in accordance with DESA Heating, LLC’s warnings and instructions.

Terms Common to All Warranties

The following terms apply to all of the above warranties:

Always specify model number and serial number when contacting the manufacturer. To make a claim under this warranty the bill of sale or other proof of purchase must be presented.

This warranty is extended only to the original retail purchaser when purchased from an authorized dealer, and only when installed by a qualied installer in accordance with all local codes and instructions furnished with this product.

This warranty covers the cost of part(s) required to restore this product to proper operating condition and an allowance for labor when provided by a DESA Heating, LLC Authorized Service Center or a provider approved by DESA Heating, LLC. Warranty parts must be obtained through authorized dealers of this product and/or DESA Heating, LLC who will provide original factory replacement parts. Failure to use original factory replacement parts voids this warranty.

Travel, handling, transportation, diagnostic, material, labor and incidental costs associated with warranty repairs, unless expressly covered by this warranty, are not reimbursable under this warranty and are the responsibility of the owner.

Excluded from this warranty are products or parts that fail or become damaged due to misuse, accidents, improper installation, lack of proper maintenance, tampering, or alteration(s).

This is DESA Heating, LLC’s exclusive warranty, and to the full extent allowed by law; this express warranty excludes any and all other warranties, express or implied, written or verbal and limits the duration of any and all implied warranties, including warranties of merchantability and tness for a particular purpose to one (1) year on new products and 30 days on factory reconditioned products from the date of rst purchase. DESA Heating, LLC makes no other warranties regarding this product.

DESA Heating, LLC’s liability is limited to the purchase price of the product, and DESA Heating, LLC shall not be liable for any other damages whatsoever under any circumstances including indirect, incidental, or

consequential damages.

Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This warranty gives you specic legal rights, and you may also have other rights which vary from state to state.

For information about this warranty contact:

New products

) _____________________________

) __________________________

NOT A UPC

DESA Heating, LLC

2701 Industrial Drive

Bowling Green, KY 42101 www.desatech.com

1-866-672-6040

120890-01 Rev. D 09/08

Desa CLD3924PTC, CLD3924NTC Owner's Operation And Instruction Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

SAFETY

LOCAL CODES

UNPACKING

PRODUCT FEATURES

INSTALLATION

OPERATION

INSPECTING BURNERS

CLEANING AND MAINTENANCE

TROUBLESHOOTING

SPECIFICATIONS

TECHNICAL SERVICE

REPLACEMENT PARTS

SERVICE HINTS

ACCESSORIES

PARTS CENTRAL

PARTS

WARRANTY