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Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)

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Fax: 408 527-0883

Common Phone Tasks

Softkey Definitions

View online help on the phone

Place a call Go off-hook before or

Redial a number Press Redial. Or press

Switch to the handset during a call

Switch to the speaker or headset during a call

Mute your phone Press .

Use your call logs Press to choose a

Edit a number Press EditDial, << or >>.

Hold/resume a call Press Hold or Resume.

Transfer a call to a new number

Place an intercom call Press intercom button,

Start a standard (ad hoc) conference call

Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other

property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0705R)

trademarks mentioned in this document or Website are the

Press .

after dialing a number.

the Navigation button while on-hook to see your Placed Calls log.

Pick up the handset.

Press or , then hang up the handset.

call log. To dial, highlight a listing and go off-hook.

Press Tr ans fer, enter the number, then press

Tran sf er again.

enter a number if necessary, and speak after you hear the tone.

Press more > Confrn, dial the participant, then press Confrn again.

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QUICK REFERENCE

Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)

Softkey Definitions

Phone Screen Icons

Button Icons

Common Phone Tasks

AbbrDial Dial using a speed dial index

number

Answer Answer a call

Back Return to the previous Help topic

Barge Add yourself to a call on a shared

line

CallBack Receive notification when a busy

extension becomes available

Cancel Cancel an action or exit a screen

without applying changes

cBarge Add yourself to a call on a shared

line and establish a conference

CFwdALL Set up/cancel call forwarding

Clear Delete records or settings

Close Close the current window

ConfList View conference participants

Confrn Create a conference call

Delete Remove characters to the right of

the cursor when using EditDial

Details

(SCCP only)

Dial Dial a phone number

DirTrfr

(SCCP only)

DND Turn on/off Do Not Disturb

EditDial Edit a number in a call log

EndCall Disconnect the current call or the

Erase Reset settings to their defaults

Exit Return to the previous screen

Open the Details record for a multiparty call in the Missed Calls and Received Calls logs

Transfer two calls to each other

(DND)

current intercom call

GPickUp Answer a call ringing in another

group

iDivert Send or redirect a call to a voice

messaging system

Join

(SCCP only)

Links View related Help topics

Main Display the Help main menu

MeetMe Host a Meet-Me conference call

more Display additional softkeys

New Call Make a new call

OPickUp Answer a call ringing in an

Park Store a call using Call Park

PickUp Answer a call in your group

QRT Submit call problems to the

Redial Redial the most recently dialed

Remove Remove a conference participant

Resume Resume a call on hold

RmLstC Drop the last party added to a

Save Save the chosen settings

Search Search for a directory listing

Select Select a menu item or call

Tran sfer Transfer a call

Update Refresh content

VidMode (SCCP only)

<< Delete entered characters

>> Move through entered characters

Join together existing calls to create a conference

associated group

system administrator

number

conference call

Choose a video display mode

Phone Screen Icons

Line and Call Status

Call Forwarding enabled

Call on hold; remote call on hold

Connected call

Incoming call

Off-hook

On-hook

Shared line in use

Message waiting

Authenticated call

Encrypted call

BLF-monitored line is in-use

BLF-monitored line is idle

BLF-monitored line is ringing (BLF Pickup)

Speed-dial, call log, or directory listing (line status unknown)

Line in Do Not Disturb (BLF feature)

Intercom line in idle state

Intercom line in one-way audio call

Intercom line in two-way audio call

Audio or Video Mode

Handset in use

Headset in use

Speakerphone in use

Video enabled (SCCP only)

Feature Access

Feature assigned to button

Mobility assigned to button

Hold assigned to button

Conference assigned to button

Transfer assigned to button

Phone service URL assigned to button

URL entry in a call log is ready to edit (SIP only)

Option selected

Feature enabled

Button Icons

Messages

Services

Help

Directories

Settings

Volume

Speaker

Mute

Headset

Contents

Getting Started 1

Using this Guide 1 Finding Additional Information 2

Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2 Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Features 3

Connecting Your Phone 4

An Overview of Your Phone 7

Understanding Buttons and Hardware 7 Understanding Lines and Calls 10

Understanding Line and Call Icons 11 Understanding Phone Screen Features 12

Cleaning the Phone Screen 12 Understanding Feature Buttons and Menus 13

Accessing the Help System on Your Phone 13 Understanding Feature Availability 14 Understanding SIP vs. SCCP 15

Basic Call Handling 16

Placing a Call—Basic Options 16 Placing a Call—Additional Options 17 Answering a Call 20 Ending a Call 21 Using Hold and Resume 22 Using Mute 23

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)

Switching Between Multiple Calls 23 Switching an In-Progress Call to Another Phone 24 Viewing Multiple Calls 24 Transferring Calls 25 Sending a Call to a Voice Message System 26 Forwarding Calls to Another Number 26 Using Do Not Disturb 27 Making Conference Calls 28

Using Conference Features 28

Using Conference 29 Using Join 30 Using cBarge 31 Using Meet-Me 31

Viewing or Removing Conference Participants 32

Placing or Receiving Intercom Calls 32

Advanced Call Handling 34

Speed Dialing 34 Picking Up a Redirected Call on Your Phone 35 Storing and Retrieving Parked Calls 36 Logging Out of Hunt Groups 37 Using a Shared Line 38

Understanding Shared Lines 38 Using Barge to Add Yourself to a Shared-Line Call 39

Understanding Barge Features 39 Using Barge Features 39

Preventing Others from Viewing or Barging a Shared-Line Call 40 Using BLF to Determine a Line State 41 Making and Receiving Secure Calls 42 Tracing Suspicious Calls 43 Prioritizing Critical Calls 43 Using Cisco Extension Mobility 45 Managing Business Calls Using a Single Phone Number 45

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Using a Handset, Headset, and Speakerphone 48

Obtaining a Headset 49 Using AutoAnswer 49

Changing Phone Settings 50

Customizing Rings and Message Indicators 50 Customizing the Phone Screen 51

Using Call Logs and Directories 52

Using Call Logs 52 Directory Dialing 54

Using Corporate Directory on Your Phone 54 Using Personal Directory on Your Phone 55

Accessing Voice Messages 58

Using the User Options Web Pages 60

Accessing Your User Options Web Pages 60 Configuring Features and Services on the Web 61

Using Personal Directory on the Web 61

Using Your Personal Address Book on the Web 61 Configuring Fast Dials on the Web 63

Using the Address Book Synchronization Tool 64 Setting Up Speed Dials on the Web 64 Setting Up Phone Services on the Web 66 Controlling User Settings on the Web 67 Controlling Line Settings on the Web 68 Setting Up Phones and Access Lists for Mobile Connect 70 Using Cisco WebDialer 73

Understanding Additional Configuration Options 75

Troubleshooting Your Phone 77

General Troubleshooting 77 Viewing Phone Administration Data 78

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)

Using the Quality Reporting Tool 78

Cisco One-Year Limited Hardware Warranty Terms 79

Index 81

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Getting Started

Using this Guide

This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities, or refer to the table below for pointers to commonly used sections.

If you want to... Then...

Explore your phone on your own Press on the phone when you need assistance.

Review safety information See Safety and Performance Information, page 2.

Connect your phone See Connecting Your Phone, page 4.

Use your phone after it is installed Start with An Overview of Your Phone, page 7.

Learn what the button lights mean

Learn about the display See Understanding Phone Screen Features, page 12.

Make calls See Placing a Call—Basic Options, page 16.

Put calls on hold See Using Hold and Resume, page 22.

Mute calls See Using Mute, page 23.

Transfer calls See Transferring Calls, page 25.

Make conference calls See Making Conference Calls, page 28.

Set up speed dialing See Speed Dialing, page 34.

Share a phone number See Using a Shared Line, page 38.

Use your phone as a speakerphone

Change the ring volume or tone See Changing Phone Settings, page 50.

View your missed calls See Using Call Logs and Directories, page 52.

Listen to your voice messages See Accessing Voice Messages, page 58.

See softkey and icon definitions See the Quick Reference Card in the front of this guide.

See Understanding Buttons and Hardware, page 7.

See Using a Handset, Headset, and Speakerphone, page 48.

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)

Finding Additional Information

You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

You can access the Cisco website at this URL:

http://www.cisco.com/

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

You can access the most current Licensing Information at this URL:

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.htm

Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials

(SCCP phones only.)

The Cisco Unified IP Phone 7900 Series eLearning tutorials use audio and animation to demonstrate basic calling features. You can access eLearning tutorials online (for several phone models) from your personal computer. Look for the eLearning tutorial (English only) for your phone model in the documentation list at the following location:

http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html

Note Although eLearning tutorials for the Cisco Unified IP Phone 7962G and 7942G are not

available, refer to the Cisco Unified IP Phone 7900 Series eLearning tutorials for an overview of the common IP phone features and functionality.

Safety and Performance Information

Refer to these sections for information about the impact of power outages and other devices on your Cisco Unified IP Phone.

Power Outage

Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.

Using External Devices

The following information applies when you use external devices with the Cisco Unified IP Phone:

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Getting Started

Cisco recommends the use of good quality external devices (such as headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions:

• Move the external device away from the source of the RF or AF signals.

• Route the external device cables away from the source of the RF or AF signals.

• Use shielded cables for the external device, or use cables with a better shield and connector.

• Shorten the length of the external device cable.

• Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.

Caution In European Union countries, use only external headsets that are fully compliant with the

EMC Directive [89/336/EC].

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

Further information regarding U.S. export regulations may be found at

http://www.access.gpo.gov/bis/ear/ear_data.html.

Accessibility Features

A list of accessibility features is available upon request. You can find more information about Cisco accessibility features at this URL:

www.cisco.com/go/accessibility

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)

Connecting Your Phone

Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone.

AUX

10/100 SW 10/100 PC

DC48V

DC adaptor port (DC48V)

AC-to-DC power supply

AC power cord

Network port (10/100 SW)

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113656

Access port (10/100 PC)

Handset port

Headset port

Footstand button

Connecting Your Phone

Adjusting the Footstand

To change the angle of the phone base, adjust the footstand while pressing the footstand button.

Adjusting the Handset Rest

Cisco recommends adjusting the handset rest, particularly when wall mounting the phone, as this will ensure that the receiver will not readily slip out of the cradle. See the table below for instructions.

1 2 3

120521

Set the handset aside and pull the square plastic tab from the handset rest.

Rotate the tab 180 degrees.

Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.

Return the handset to the handset rest.

Registering with TAPS

After your phone is connected to the network, your system administrator might ask you to auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used for a new phone or to replace an existing phone.

To register with TAPS, pick up the handset, enter the TAPS extension provided by your system administrator, and follow the voice prompts. You might need to enter your entire extension, including the area code. After your phone displays a confirmation message, hang up. The phone will re-start.

Headset Information

To use a headset, connect it to the headset port on the back of your phone.

Although Cisco Systems performs some internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)

Cisco Unified IP Phones are deployed, there is not a single “best” solution that is optimal for all environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network.

In some instances, the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco Unified IP Phone users.

Cisco Systems recommends the use of good quality external devices, like headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as cell phones and two-way radios, some audio noise may still occur.

The primary reason that a particular headset would be inappropriate for the Cisco Unified IP Phone is the potential for an audible hum. This hum can be heard by either the remote party or by both the remote party and you, the Cisco Unified IP Phone user. Some potential humming or buzzing sounds can be caused by a range of outside sources, for example, electric lights, being near electric motors, large PC monitors. In some cases, a hum experienced by a user may be reduced or eliminated by using a local power cube or power injector.

Audio Quality Subjective to the User

Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the sites listed below have been reported to perform well on Cisco Unified IP Phones.

Nevertheless, it is ultimately still the customer's responsibility to test this equipment in their own environment to determine suitable performance.

For information about headsets, see:

http://www.vxicorp.com/cisco

http://www.plantronics.com

http://www.jabra.com

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An Overview of Your Phone

The Cisco Unified IP Phone 7962G and 7942G are full-feature telephones that provide voice communication over the same data network that your personal computer uses, allowing you to place and receive phone calls, put calls on hold, speed dial numbers, transfer calls, make conference calls, and so on.

In addition to basic call-handling features, your phone can provide enhanced productivity features that extend your call-handling capabilities. Depending on configuration, your phone supports:

• Access to network data, XML applications, and web-based services.

• Online customizing of phone features and services from your User Options web pages.

• A comprehensive online help system that displays information on the phone screen.

Understanding Buttons and Hardware

You can use the graphics and table below to identify buttons and hardware on your phone.

Cisco Unified IP Phone 7962G

101112131415

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)

184911

Cisco Unified IP Phone 7942G

101112131415

184910

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An Overview of Your Phone

Item Description For more information, see...

Programmable

buttons

Phone screen Shows phone features. Understanding Phone Screen

Footstand button Allows you to adjust the angle of the phone

Messages button Auto-dials your voice message service

Depending on configuration, programmable buttons provide access to:

• Phone lines and intercom lines (line buttons) and intercom lines

• Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature)

• Web-based services (for example, a Personal Address Book button)

• Call features (for example, a Privacy, Hold, or Transfer button)

Buttons illuminate to indicate status:

Green, steady—Active call or two-way intercom call

Green, flashing—Held call

Amber, steady—Privacy in use, one-way intercom call, DND active, or logged into Hunt Group

Amber, flashing—Incoming call or reverting call

Red, steady—Remote line in use (shared line or BLF status)

Red, flashing—Remote call on hold

base.

(varies by service).

• Understanding Phone

Screen Features, page 12

• Basic Call Handling,

page 16

• Speed Dialing, page 34

• Using a Shared Line,

page 38

• Using BLF to Determine a

Line State, page 41

• Using BLF to Determine a

Line State, page 41

• Placing or Receiving

Intercom Calls, page 32

Features, page 12

Adjusting the Footstand, page 5

Accessing Voice Messages, page 58

Directories button Opens/closes the Directories menu. Use it

to access call logs and directories.

Help button Activates the Help menu. Accessing the Help System on

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)

Using Call Logs, page 52

Your Phone, page 13

Item Description For more information, see...

Settings button Opens/closes the Settings menu. Use it to

control phone screen contrast and ring sounds.

Services button Opens/closes the Services menu. Using the User Options Web

Changing Phone Settings, page 50

Pages, page 60

Volume button Controls the handset, headset, and

speakerphone volume (off-hook) and the ringer volume (on-hook).

Speaker button Toggles the speakerphone on or off. When

the speakerphone is on, the button is lit.

Mute button Toggles the microphone on or off. When

the microphone is muted, the button is lit.

Headset button Toggles the headset on or off. When the

headset is on, the button is lit.

Navigation button Allows you to scroll through menus and

highlight items. When the phone is on-hook, displays phone numbers from your Placed Calls log.

Keypad Allows you to dial phone numbers, enter

letters, and choose menu items.

Softkey buttons Each activates a softkey option (displayed

on your phone screen).

Handset light strip Indicates an incoming call or new voice

message.

Using a Handset, Headset, and Speakerphone, page 48

Using Mute, page 23

Using a Handset, Headset, and Speakerphone, page 48

Using Call Logs, page 52

Basic Call Handling, page 16

Understanding Phone Screen Features, page 12

Accessing Voice Messages, page 58

Understanding Lines and Calls

To avoid confusion about lines and calls, refer to these descriptions:

Lines—Each line corresponds to a directory number or intercom number that others can use to call you. The Cisco Unified IP Phone 7962G supports one to six lines and the Cisco Unified IP Phone 7942G supports one to two lines, depending on configuration. To see how many lines you have, look at the right side of your phone screen. You have as many lines as you have directory numbers and phone line icons: .

Calls—Each line can support multiple calls. By default, your phone supports four connected calls per line, but your system administrator can adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold.

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Understanding Line and Call Icons

Your phone displays icons to help you determine the call and line state.

Icon Line or Call State Description

On-hook line No call activity on this line.

Off-hook line You are dialing a number or an outgoing call is ringing.

Connected call You are currently connected to the other party.

Ringing call An incoming call is ringing on one of your lines.

Call on hold You have put the call on hold. See Using Hold and Resume, page 22.

An Overview of Your Phone

Remote call on hold

Remote-in-use Another phone that shares your line has a connected call. See Using a

Reverting call A holding call is reverting to your phone. See Using Hold and Resume,

Authenticated call

Encrypted call See Making and Receiving Secure Calls, page 42.

BLF- monitored line is idle

BLF- monitored line is in-use

BLF-monitored line is ringing (BLF Pickup)

Line in Do Not Disturb (BLF)

Idle Intercom line

One-way intercom call

Another phone that shares your line has put a call on hold. See Using

Hold and Resume, page 22.

Shared Line, page 38, for details.

page 22.

See Making and Receiving Secure Calls, page 42.

See Using BLF to Determine a Line State, page 41.

The intercom line is not in use. See Placing or Receiving Intercom Calls,

page 32.

The intercom line is sending or receiving one-way audio. See Placing or

Receiving Intercom Calls, page 32.

Two- way intercom call

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)

The recipient pressed the intercom line to activate two-way audio with the caller. See Placing or Receiving Intercom Calls, page 32.

Understanding Phone Screen Features

This is what your main phone screen might look like with active calls and several feature menus open:

77961

137522

Primary phone

line

Programmable

button indicators

Softkey labels Each displays a softkey function. To activate a softkey, press the softkey button

Status line Displays audio mode icons, status information, and prompts.

Call activity

area

Phone tab Indicates call activity. Press this tab to return to the call activity area, if needed.

Feature tabs Each indicates an open feature menu. See Understanding Feature Buttons and

Displays the phone number (directory number) for your primary phone line. When several feature tabs are open, the phone number and the time and date alternate display in this area.

Programmable buttons can serve as phone line buttons, speed-dial buttons, phone service buttons or phone feature buttons. Icons and labels indicate how these buttons are configured. For an icon reference, see “Phone Screen Icons” in the Quick Reference Card at the front of this guide.

Displays current calls per line, including caller ID, call duration, and call state for the highlighted line (standard view). See “Understanding Line and Call

Icons” section on page 11, and Viewing Multiple Calls, page 24.

Menus, page 13.

Cleaning the Phone Screen

Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone, as they can contaminate phone components and cause failures.

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Understanding Feature Buttons and Menus

Press a feature button to open or close a feature menu.

If you want to... Then...

Open or close a feature menu

Scroll through a list or menu

Go back one level in a feature menu

Switch among open feature menus

Press a feature button:

Messages

Services

Directories

Settings

Help

Press the Navigation button.

Press Exit. Pressing Exit from the top level of a menu, closes the menu.

Press a feature tab. Each feature menu has a corresponding tab. The tab is visible when the feature menu is open.

An Overview of Your Phone

Accessing the Help System on Your Phone

Your phone provides a comprehensive online help system. Help topics appear on the phone screen.

If you want to... Then...

View the main menu Press on your phone and wait a few seconds for the menu to display.

Main menu topics include:

• About Your Cisco Unified IP Phone—Details about your phone

• How do I...?—Procedures for common phone tasks

• Calling Features—Descriptions and procedures for calling features

• Help—Tips on using and accessing Help

Learn about a button or softkey

Learn about a menu item

Get help using Help Press twice quickly. Select the help topic you need.

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)

Press , then quickly press a button or softkey.

Press , , or to display a feature menu. Highlight a menu item, then press twice quickly.

Understanding Feature Availability

Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability.

You can access many features either by using a softkey or by pressing a line button. You can configure some features but your system administrator controls most of them.

Here are some details about using softkeys and line buttons to access features:

Feature Softkey Line Button Label and Icon

Call Back CallBack CallBack

Call Forward CFwdALL Forward All

Call Park Park Park

Call PickUp PickUp PickUp

Conference Confrn Conference

Conference List ConfList Conference List

Do Not Disturb DND Do Not Disturb or

Do Not Disturb

End Call EndCall End Call

Group Pickup GPickUp Group PickUp

Hold Hold Hold

Hunt Group HLog Hunt Group or

Hunt Group

Malicious Call Identification MCID Malicious Call ID

Meet Me Conferencing MeetMe MeetMe

Mobility Mobility Mobility

New Call New Call New Call

Other PickUp OPickUp Other PickUp

Quality Reporting Tool QRT Quality Reporting Tool

Redial Redial Redial

Remove Last Conference Party

Tra nsfer Tra nsfer Transf er

Video Mode Command VidMode Video

RmLstC Remove Last Participant

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An Overview of Your Phone

Understanding SIP vs. SCCP

Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this configuration.

Phone features can vary depending on the protocol. This Phone Guide indicates which features are protocol-specific. To learn which protocol your phone is using, you can ask your system administrator or you can choose > Model Information > Call Control Protocol on your phone.

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)

Basic Call Handling

You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information.

Placing a Call—Basic Options

Here are some easy ways to place a call on your Cisco Unified IP Phone.

If you want to... Then... For more information, see...

Place a call using the handset Pick up the handset and enter a number. An Overview of Your

Phone, page 7

Place a call using the speakerphone

Place a call using a headset Press and enter a number. Or if

Redial a number Press Redial to dial the last number, or

Place a call when another call is active (using the same line)

Dial from a call log 1. Choose > Missed Calls,

Press and enter a number. Using a Handset, Headset,

and Speakerphone, page 48

Using a Handset, Headset,

is lit, press New Call and enter a number.

press the Navigation button (with the phone idle) to see your Placed Calls.

1. Press Hold.

2. Press New Call.

3. Enter a number.

Received Calls,or Placed Calls.

2. Select the listing or scroll to it and go off-hook.

and Speakerphone, page 48

Using Call Logs, page 52

Using Hold and Resume, page 22

Using Call Logs, page 52

Tips

• You can dial on-hook, without a dial tone (pre-dial). To pre-dial, enter a number, then go off-hook by lifting the handset or pressing Dial, , or .

• When you pre-dial, your phone tries to anticipate the number you are dialing by displaying matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a number displayed with Auto Dial, press the number, or scroll to it and go off-hook.

• If you make a mistake while dialing, press << to erase digits.

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Basic Call Handling

Placing a Call—Additional Options

You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options.

For more information,

If you want to... Then...

Place a call while another call is active (using a different line)

Speed dial a number Do one of the following:

Dial from a corporate directory on the phone

Dial from a corporate directory on your personal computer using

Web Dialer

Cisco

Use Cisco CallBack to receive notification when a busy or ringing extension is available

See if a line associated with a speed-dial, call record, or directory listing is busy before placing a call to that line

Make a priority (precedence) call (SCCP phones only)

Dial from a Personal Address Book (PAB) entry

1. Press for the new line. The first call is automatically placed on hold.

2. Enter a number.

• Press (a speed-dial button).

• Use the Abbreviated Dial feature.

• Use the Fast Dial feature.

1. Choose > Corporate

Directory (exact name can vary).

2. Enter a name and press Search.

3. Highlight a listing and go off-hook.

1. Open a web browser and go to a

WebDialer-enabled corporate directory.

2. Click the number that you want to dial.

1. Press CallBack while listening to the busy tone or ring sound.

2. Hang up. Your phone alerts you when the line is free.

3. Place the call again.

Look for Busy Lamp Field indicators. Using BLF to Determine a

Enter the MLPP access number, then enter the phone number.

1. Choose > Personal Directory to log in.

2. Choose Personal Address Book and search for a listing.

see...

Using Hold and Resume, page 22

Speed Dialing, page 34

Using Call Logs, page 52

Using Cisco WebDialer, page 73

Your system administrator

Line State, page 41

Prioritizing Critical Calls, page 43

Using Personal Directory on Your Phone, page 55

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)

If you want to... Then...

Place a call using a billing or tracking code

(SCCP phones only)

1. Dial a number.

2. After the tone, enter a client matter

code (CMC) or a forced authorization code (FAC).

Place a call using your Cisco Extension Mobility profile

Make a call from a cellular phone using Mobile Voice Access

1. Dial your assigned Mobile Voice access number.

2. Enter your cellular phone number (if requested) and PIN.

3. Press 1 to make a call to an enterprise IP phone.

4. Dial a desktop phone number other than your desktop phone number.

Note

For more information, see...

Your system administrator

Using Cisco Extension Mobility, page 45

Before using Mobile Voice Access to make a call, obtain your Mobile Voice Access number and End user PIN from your system administrator.

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If you want to... Then...

Place a call using Fast Dial

Note

1. Press the Fast Dial line button.

2. Scroll to or press the index number

to find and select an entry.

The system dials the specified number.

Place a call using your PAB

Note

1. Press the PAB line button.

2. Access the contact and select the

number.

The system dials the specified number.

Before using this option, your system administrator must configure this feature and assign a service URL to the line button. Contact your system administrator for more information.

Basic Call Handling

For more information, see...

Configuring Fast Dials on the Web, page 63

Using Your Personal Address Book on the Web, page 61

Configuring Fast Dials on the Web, page 63

Using Your Personal Address Book on the Web, page 61

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)

Answering a Call

You can answer a call by lifting the handset, or you can use other options if they are available on your phone.

If you want to... Then... For more information, see...

Answer with a headset Press , if unlit. Or, if is already

lit, press Answer or (flashing).

Note

Answer with the speakerphone

Switch from a connected call to answer a new call

Answer using call waiting Press Answer. Using Hold and Resume,

Send a call to a voice message system

Auto-connect calls Use AutoAnswer. Using AutoAnswer, page 49

Retrieve a parked call on another phone

Use your phone to answer a call ringing elsewhere

Press , Answer, or (flashing).

Note

Press Answer, or if the call is ringing on a different line, press (flashing).

Press iDivert. Sending a Call to a Voice

Use Call Park or Directed Call Park. Storing and Retrieving

Use Call Pickup. Picking Up a Redirected

The ringing line is automatically selected. Ask your system administrator about options to always select the primary line.

Using a Handset, Headset, and Speakerphone, page 48

Using Hold and Resume, page 22

page 22

Message System, page 26

Parked Calls, page 36

Call on Your Phone, page 35

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Basic Call Handling

If you want to... Then... For more information, see...

Answer a priority call (SCCP phones only)

Answer a call on your cellular phone or other remote destination

Hang up the current call and press Answer.

Set up Mobile Connect and answer your phone.

When you enable Mobile Connect:

• Your desktop and remote destinations receive calls simultaneously.

• When you answer the call on your desktop phone, the remote destinations stop ringing, are disconnected, and display a missed call message.

• When you answer the call on one remote destination, the other remote destinations stop ringing, are disconnected, and a missed call message is shown on the other remote destinations.

Prioritizing Critical Calls, page 43

Using Cisco Extension Mobility, page 45

Tip

If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system administrator for more information.

Ending a Call

To end a call, hang up. Here are some more details.

If you want to... Then...

Hang up while using the handset Return the handset to its cradle. Or press EndCall.

Hang up while using the headset Press . If you want to keep headset mode activate, press

EndCall.

Hang up while using the speakerphone Press or EndCall.

Hang up one call but preserve another call on the same line

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)

Press EndCall. If necessary, remove the call from hold first.

Using Hold and Resume

You can hold and resume calls. When you put a call on hold, the Hold icon appears on the right in the call information area and the corresponding line button flashes green . With a shared line, when you place a call on hold, the line button flashes green and the phone displays the hold icon. When another phone places a call on hold, the line button flashes red and the phone displays the remote hold icon.

If the Hold Reversion feature is enabled for your phone, a call that you put on hold reverts back to ringing after a certain period of time. The 'reverting' call remains on hold until you resume it or until Hold Reversion times out.

Your phone indicates the presence of a reverting call by:

• Alerting you at intervals with a single ring (or flash or beep, depending on your phone line setting).

• Briefly displaying a “Hold Reversion” message in the status bar at the bottom of the phone screen.

• Displaying the animated Hold Reversion icon next to the caller ID for the held call.

• Displaying a flashing amber line button (depending on the line state).

If you want to... Then...

Put a call on hold 1. Make sure the call you want to put on hold is highlighted.

2. Press Hold.

Remove a call from hold on the current line

Remove a call from hold on a different line

1. Make sure that the appropriate call is highlighted.

2. Press Resume.

1. Press the appropriate line button: or (flashing). Doing so might

cause a held call to resume automatically:

• If there is a reverting call on the line, that call will resume.

• If there is more than one reverting call on the line, the oldest

reverting call will resume.

• If a non-reverting held call is the only call on the line, it will resume.

2. If necessary, scroll to the appropriate call and press Resume.

Tips

• Engaging the Hold feature typically generates music or a beeping tone.

• If you receive an alert for an incoming call and a reverting call at the same time, by default your

phone will shift the focus of the phone screen to display the incoming call. Your system administrator can change this focus priority setting.

• If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on the other phones that share the line.

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+ 68 hidden pages

Denon 7942G User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual