Cisco Unified IP Phone 7962G and
7942G Phone Guide for Cisco Unified
Communications Manager 6.1(3)
(SCCP and SIP)
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Common Phone Tasks
Softkey Definitions
View online help on
the phone
Place a callGo off-hook before or
Redial a numberPress Redial. Or press
Switch to the handset
during a call
Switch to the speaker
or headset during a call
Mute your phonePress .
Use your call logsPress to choose a
Edit a numberPress EditDial, << or >>.
Hold/resume a callPress Hold or Resume.
Transfer a call to a new
number
Place an intercom call Press intercom button,
Start a standard (ad
hoc) conference call
Cisco, Cisco Systems, the Cisco logo, and the
Cisco Systems logo are registered trademarks or
trademarks of Cisco Systems, Inc. and/or its affiliates in
the United States and certain other countries. All other
property of their respective owners. The use of the word partner does not
imply a partnership relationship between Cisco and any other company.
(0705R)
trademarks mentioned in this document or Website are the
Press .
after dialing a number.
the Navigation button
while on-hook to see
your Placed Calls log.
Pick up the handset.
Press or , then
hang up the handset.
call log. To dial,
highlight a listing and go
off-hook.
Press Tr ans fer, enter the
number, then press
Tran sf er again.
enter a number if
necessary, and speak
after you hear the tone.
Press more > Confrn,
dial the participant, then
press Confrn again.
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QUICK REFERENCE
Cisco Unified IP Phone
7962G and 7942G for
Cisco Unified
Communications
Manager 6.1(3)
(SCCP and SIP)
Softkey Definitions
Phone Screen Icons
Button Icons
Common Phone Tasks
AbbrDialDial using a speed dial index
number
AnswerAnswer a call
BackReturn to the previous Help topic
BargeAdd yourself to a call on a shared
line
CallBackReceive notification when a busy
extension becomes available
CancelCancel an action or exit a screen
without applying changes
cBargeAdd yourself to a call on a shared
line and establish a conference
CFwdALLSet up/cancel call forwarding
ClearDelete records or settings
CloseClose the current window
ConfListView conference participants
ConfrnCreate a conference call
DeleteRemove characters to the right of
the cursor when using EditDial
Details
(SCCP only)
DialDial a phone number
DirTrfr
(SCCP only)
DNDTurn on/off Do Not Disturb
EditDialEdit a number in a call log
EndCallDisconnect the current call or the
EraseReset settings to their defaults
ExitReturn to the previous screen
Open the Details record for a
multiparty call in the Missed Calls
and Received Calls logs
Transfer two calls to each other
(DND)
current intercom call
GPickUpAnswer a call ringing in another
group
iDivertSend or redirect a call to a voice
messaging system
Join
(SCCP only)
LinksView related Help topics
MainDisplay the Help main menu
MeetMeHost a Meet-Me conference call
moreDisplay additional softkeys
New CallMake a new call
OPickUpAnswer a call ringing in an
ParkStore a call using Call Park
PickUpAnswer a call in your group
QRTSubmit call problems to the
RedialRedial the most recently dialed
RemoveRemove a conference participant
ResumeResume a call on hold
RmLstCDrop the last party added to a
SaveSave the chosen settings
SearchSearch for a directory listing
SelectSelect a menu item or call
Tran sferTransfer a call
UpdateRefresh content
VidMode
(SCCP only)
<<Delete entered characters
>>Move through entered characters
Join together existing calls to
create a conference
associated group
system administrator
number
conference call
Choose a video display mode
Phone Screen Icons
Line and Call Status
Call Forwarding enabled
Call on hold; remote call on hold
Connected call
Incoming call
Off-hook
On-hook
Shared line in use
Message waiting
Authenticated call
Encrypted call
BLF-monitored line is in-use
BLF-monitored line is idle
BLF-monitored line is ringing (BLF
Pickup)
Speed-dial, call log, or directory
listing (line status unknown)
Line in Do Not Disturb (BLF feature)
Intercom line in idle state
Intercom line in one-way audio call
Intercom line in two-way audio call
Audio or Video Mode
Handset in use
Headset in use
Speakerphone in use
Video enabled (SCCP only)
Feature Access
Feature assigned to button
Mobility assigned to button
Hold assigned to button
Conference assigned to button
Transfer assigned to button
Phone service URL assigned to
button
URL entry in a call log is ready to edit
(SIP only)
Option selected
Feature enabled
Button Icons
Messages
Services
Help
Directories
Settings
Volume
Speaker
Mute
Headset
Contents
Getting Started 1
Using this Guide 1
Finding Additional Information 2
Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2
Safety and Performance Information 2
Cisco Product Security Overview 3
Accessibility Features 3
Connecting Your Phone 4
An Overview of Your Phone 7
Understanding Buttons and Hardware 7
Understanding Lines and Calls 10
Understanding Line and Call Icons 11
Understanding Phone Screen Features 12
Cleaning the Phone Screen 12
Understanding Feature Buttons and Menus 13
Accessing the Help System on Your Phone 13
Understanding Feature Availability 14
Understanding SIP vs. SCCP 15
Basic Call Handling 16
Placing a Call—Basic Options 16
Placing a Call—Additional Options 17
Answering a Call 20
Ending a Call 21
Using Hold and Resume 22
Using Mute 23
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Switching Between Multiple Calls 23
Switching an In-Progress Call to Another Phone 24
Viewing Multiple Calls 24
Transferring Calls 25
Sending a Call to a Voice Message System 26
Forwarding Calls to Another Number 26
Using Do Not Disturb 27
Making Conference Calls 28
Using Conference Features 28
Using Conference 29
Using Join 30
Using cBarge 31
Using Meet-Me 31
Viewing or Removing Conference Participants 32
Placing or Receiving Intercom Calls 32
Advanced Call Handling 34
Speed Dialing 34
Picking Up a Redirected Call on Your Phone 35
Storing and Retrieving Parked Calls 36
Logging Out of Hunt Groups 37
Using a Shared Line 38
Understanding Shared Lines 38
Using Barge to Add Yourself to a Shared-Line Call 39
Understanding Barge Features 39
Using Barge Features 39
Preventing Others from Viewing or Barging a Shared-Line Call 40
Using BLF to Determine a Line State 41
Making and Receiving Secure Calls 42
Tracing Suspicious Calls 43
Prioritizing Critical Calls 43
Using Cisco Extension Mobility 45
Managing Business Calls Using a Single Phone Number 45
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Using a Handset, Headset, and Speakerphone 48
Obtaining a Headset 49
Using AutoAnswer 49
Changing Phone Settings 50
Customizing Rings and Message Indicators 50
Customizing the Phone Screen 51
Using Call Logs and Directories 52
Using Call Logs 52
Directory Dialing 54
Using Corporate Directory on Your Phone 54
Using Personal Directory on Your Phone 55
Accessing Voice Messages 58
Using the User Options Web Pages 60
Accessing Your User Options Web Pages 60
Configuring Features and Services on the Web 61
Using Personal Directory on the Web 61
Using Your Personal Address Book on the Web 61
Configuring Fast Dials on the Web 63
Using the Address Book Synchronization Tool 64
Setting Up Speed Dials on the Web 64
Setting Up Phone Services on the Web 66
Controlling User Settings on the Web 67
Controlling Line Settings on the Web 68
Setting Up Phones and Access Lists for Mobile Connect 70
Using Cisco WebDialer 73
Understanding Additional Configuration Options 75
Troubleshooting Your Phone 77
General Troubleshooting 77
Viewing Phone Administration Data 78
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Using the Quality Reporting Tool 78
Cisco One-Year Limited Hardware Warranty Terms 79
Index 81
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Getting Started
Using this Guide
This guide provides you with an overview of the features available on your phone. You can read it
completely for a solid understanding of your phone’s capabilities, or refer to the table below for
pointers to commonly used sections.
If you want to...Then...
Explore your phone on your own Press on the phone when you need assistance.
Review safety informationSee Safety and Performance Information, page 2.
Connect your phoneSee Connecting Your Phone, page 4.
Use your phone after it is installed Start with An Overview of Your Phone, page 7.
Learn what the button lights
mean
Learn about the displaySee Understanding Phone Screen Features, page 12.
Make callsSee Placing a Call—Basic Options, page 16.
Put calls on holdSee Using Hold and Resume, page 22.
Mute callsSee Using Mute, page 23.
Transfer callsSee Transferring Calls, page 25.
Make conference callsSee Making Conference Calls, page 28.
Set up speed dialingSee Speed Dialing, page 34.
Share a phone numberSee Using a Shared Line, page 38.
Use your phone as a
speakerphone
Change the ring volume or toneSee Changing Phone Settings, page 50.
View your missed callsSee Using Call Logs and Directories, page 52.
Listen to your voice messagesSee Accessing Voice Messages, page 58.
See softkey and icon definitionsSee the Quick Reference Card in the front of this guide.
See Understanding Buttons and Hardware, page 7.
See Using a Handset, Headset, and Speakerphone, page 48.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Finding Additional Information
You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at
this URL:
Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials
(SCCP phones only.)
The Cisco Unified IP Phone 7900 Series eLearning tutorials use audio and animation to demonstrate
basic calling features. You can access eLearning tutorials online (for several phone models) from your
personal computer. Look for the eLearning tutorial (English only) for your phone model in the
documentation list at the following location:
NoteAlthough eLearning tutorials for the Cisco Unified IP Phone 7962G and 7942G are not
available, refer to the Cisco Unified IP Phone 7900 Series eLearning tutorials for an overview
of the common IP phone features and functionality.
Safety and Performance Information
Refer to these sections for information about the impact of power outages and other devices on your
Cisco Unified IP Phone.
Power Outage
Your accessibility to emergency service through the phone is dependent on the phone being powered.
If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not
function until power is restored. In the case of a power failure or disruption, you may need to reset or
reconfigure equipment before using the Service or Emergency Calling Service dialing.
Using External Devices
The following information applies when you use external devices with the Cisco Unified IP Phone:
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Getting Started
Cisco recommends the use of good quality external devices (such as headsets) that are shielded against
unwanted radio frequency (RF) and audio frequency (AF) signals.
Depending on the quality of these devices and their proximity to other devices such as mobile phones
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take
one or more of the following actions:
• Move the external device away from the source of the RF or AF signals.
• Route the external device cables away from the source of the RF or AF signals.
• Use shielded cables for the external device, or use cables with a better shield and connector.
• Shorten the length of the external device cable.
• Apply ferrites or other such devices on the cables for the external device.
Cisco cannot guarantee the performance of the system because Cisco has no control over the quality
of external devices, cables, and connectors. The system will perform adequately when suitable devices
are attached using good quality cables and connectors.
CautionIn European Union countries, use only external headsets that are fully compliant with the
EMC Directive [89/336/EC].
Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws
governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors
and users are responsible for compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local
laws, return this product immediately.
Further information regarding U.S. export regulations may be found at
http://www.access.gpo.gov/bis/ear/ear_data.html.
Accessibility Features
A list of accessibility features is available upon request. You can find more information about Cisco
accessibility features at this URL:
www.cisco.com/go/accessibility
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Connecting Your Phone
Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP
telephony network. If that is not the case, refer to the graphic and table below to connect your phone.
8
1
AUX
10/100 SW 10/100 PC
+
DC48V
2
3
4
1
DC adaptor port (DC48V)
2
AC-to-DC power supply
3
AC power cord
4
Network port (10/100 SW)
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5
6
7
113656
5
Access port (10/100 PC)
6
Handset port
7
Headset port
8
Footstand button
Connecting Your Phone
Adjusting the Footstand
To change the angle of the phone base, adjust the footstand while pressing the footstand button.
Adjusting the Handset Rest
Cisco recommends adjusting the handset rest, particularly when wall mounting the phone, as this will
ensure that the receiver will not readily slip out of the cradle. See the table below for instructions.
123
120521
Set the handset aside and pull the square plastic tab from the handset rest.
1
Rotate the tab 180 degrees.
2
Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.
3
Return the handset to the handset rest.
Registering with TAPS
After your phone is connected to the network, your system administrator might ask you to
auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used
for a new phone or to replace an existing phone.
To register with TAPS, pick up the handset, enter the TAPS extension provided by your system
administrator, and follow the voice prompts. You might need to enter your entire extension, including
the area code. After your phone displays a confirmation message, hang up. The phone will re-start.
Headset Information
To use a headset, connect it to the headset port on the back of your phone.
Although Cisco Systems performs some internal testing of third-party headsets for use with the
Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors.
Because of the inherent environmental and hardware inconsistencies in the locations where
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Cisco Unified IP Phones are deployed, there is not a single “best” solution that is optimal for all
environments. Cisco recommends that customers test the headsets that work best in their environment
before deploying a large number of units in their network.
In some instances, the mechanics or electronics of various headsets can cause remote parties to hear
an echo of their own voice when they speak to Cisco Unified IP Phone users.
Cisco Systems recommends the use of good quality external devices, like headsets that are screened
against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of
these devices and their proximity to other devices such as cell phones and two-way radios, some audio
noise may still occur.
The primary reason that a particular headset would be inappropriate for the Cisco Unified IP Phone
is the potential for an audible hum. This hum can be heard by either the remote party or by both the
remote party and you, the Cisco Unified IP Phone user. Some potential humming or buzzing sounds
can be caused by a range of outside sources, for example, electric lights, being near electric motors,
large PC monitors. In some cases, a hum experienced by a user may be reduced or eliminated by using
a local power cube or power injector.
Audio Quality Subjective to the User
Beyond the physical, mechanical and technical performance, the audio portion of a headset must
sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot
guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the
sites listed below have been reported to perform well on Cisco Unified IP Phones.
Nevertheless, it is ultimately still the customer's responsibility to test this equipment in their own
environment to determine suitable performance.
For information about headsets, see:
http://www.vxicorp.com/cisco
http://www.plantronics.com
http://www.jabra.com
6OL-17709-01
An Overview of Your Phone
An Overview of Your Phone
The Cisco Unified IP Phone 7962G and 7942G are full-feature telephones that provide voice
communication over the same data network that your personal computer uses, allowing you to place
and receive phone calls, put calls on hold, speed dial numbers, transfer calls, make conference calls,
and so on.
In addition to basic call-handling features, your phone can provide enhanced productivity features that
extend your call-handling capabilities. Depending on configuration, your phone supports:
• Access to network data, XML applications, and web-based services.
• Online customizing of phone features and services from your User Options web pages.
• A comprehensive online help system that displays information on the phone screen.
Understanding Buttons and Hardware
You can use the graphics and table below to identify buttons and hardware on your phone.
Cisco Unified IP Phone 7962G
16
2
1
1
3
4
5
6
7
8
9
101112131415
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Footstand buttonAllows you to adjust the angle of the phone
3
Messages buttonAuto-dials your voice message service
4
Depending on configuration,
programmable buttons provide access to:
• Phone lines and intercom lines (line
buttons) and intercom lines
• Speed-dial numbers (speed-dial
buttons, including the BLF speed-dial
feature)
• Web-based services (for example, a
Personal Address Book button)
• Call features (for example, a Privacy,
Hold, or Transfer button)
Buttons illuminate to indicate status:
Green, steady—Active call or
two-way intercom call
Green, flashing—Held call
Amber, steady—Privacy in use,
one-way intercom call, DND
active, or logged into Hunt
Group
Amber, flashing—Incoming call
or reverting call
Red, steady—Remote line in use
(shared line or BLF status)
Red, flashing—Remote call on
hold
base.
(varies by service).
• Understanding Phone
Screen Features, page 12
• Basic Call Handling,
page 16
• Speed Dialing, page 34
• Using a Shared Line,
page 38
• Using BLF to Determine a
Line State, page 41
• Using BLF to Determine a
Line State, page 41
• Placing or Receiving
Intercom Calls, page 32
Features, page 12
Adjusting the Footstand,
page 5
Accessing Voice Messages,
page 58
Directories buttonOpens/closes the Directories menu. Use it
5
to access call logs and directories.
Help button Activates the Help menu.Accessing the Help System on
6
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Using Call Logs, page 52
Your Phone, page 13
ItemDescriptionFor more information, see...
Settings buttonOpens/closes the Settings menu. Use it to
7
control phone screen contrast and ring
sounds.
Services buttonOpens/closes the Services menu.Using the User Options Web
8
Changing Phone Settings,
page 50
Pages, page 60
Volume buttonControls the handset, headset, and
9
speakerphone volume (off-hook) and the
ringer volume (on-hook).
Speaker buttonToggles the speakerphone on or off. When
10
the speakerphone is on, the button is lit.
Mute buttonToggles the microphone on or off. When
11
the microphone is muted, the button is lit.
Headset buttonToggles the headset on or off. When the
12
headset is on, the button is lit.
Navigation buttonAllows you to scroll through menus and
13
highlight items. When the phone is
on-hook, displays phone numbers from
your Placed Calls log.
KeypadAllows you to dial phone numbers, enter
14
letters, and choose menu items.
Softkey buttonsEach activates a softkey option (displayed
15
on your phone screen).
Handset light strip Indicates an incoming call or new voice
16
message.
Using a Handset, Headset,
and Speakerphone, page 48
Using a Handset, Headset,
and Speakerphone, page 48
Using Mute, page 23
Using a Handset, Headset,
and Speakerphone, page 48
Using Call Logs, page 52
Basic Call Handling, page 16
Understanding Phone Screen
Features, page 12
Accessing Voice Messages,
page 58
Understanding Lines and Calls
To avoid confusion about lines and calls, refer to these descriptions:
Lines—Each line corresponds to a directory number or intercom number that others can use to call
you. The Cisco Unified IP Phone 7962G supports one to six lines and the Cisco Unified IP Phone
7942G supports one to two lines, depending on configuration. To see how many lines you have, look
at the right side of your phone screen. You have as many lines as you have directory numbers and
phone line icons: .
Calls—Each line can support multiple calls. By default, your phone supports four connected calls per
line, but your system administrator can adjust this number according to your needs. Only one call can
be active at any time; other calls are automatically placed on hold.
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Understanding Line and Call Icons
Your phone displays icons to help you determine the call and line state.
IconLine or Call State Description
On-hook lineNo call activity on this line.
Off-hook lineYou are dialing a number or an outgoing call is ringing.
Connected callYou are currently connected to the other party.
Ringing callAn incoming call is ringing on one of your lines.
Call on holdYou have put the call on hold. See Using Hold and Resume, page 22.
An Overview of Your Phone
Remote call on
hold
Remote-in-useAnother phone that shares your line has a connected call. See Using a
Reverting callA holding call is reverting to your phone. See Using Hold and Resume,
Authenticated
call
Encrypted callSee Making and Receiving Secure Calls, page 42.
BLF- monitored
line is idle
BLF- monitored
line is in-use
BLF-monitored
line is ringing
(BLF Pickup)
Line in Do Not
Disturb (BLF)
Idle Intercom
line
One-way
intercom call
Another phone that shares your line has put a call on hold. See Using
Hold and Resume, page 22.
Shared Line, page 38, for details.
page 22.
See Making and Receiving Secure Calls, page 42.
See Using BLF to Determine a Line State, page 41.
See Using BLF to Determine a Line State, page 41.
See Using BLF to Determine a Line State, page 41.
See Using BLF to Determine a Line State, page 41.
The intercom line is not in use. See Placing or Receiving Intercom Calls,
page 32.
The intercom line is sending or receiving one-way audio. See Placing or
Receiving Intercom Calls, page 32.
Two- way
intercom call
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
The recipient pressed the intercom line to activate two-way audio with
the caller. See Placing or Receiving Intercom Calls, page 32.
Understanding Phone Screen Features
This is what your main phone screen might look like with active calls and several feature menus open:
17
6
77961
2
5
4
3
137522
Primary phone
1
line
Programmable
2
button
indicators
Softkey labelsEach displays a softkey function. To activate a softkey, press the softkey button
3
Status lineDisplays audio mode icons, status information, and prompts.
4
Call activity
5
area
Phone tabIndicates call activity. Press this tab to return to the call activity area, if needed.
6
Feature tabsEach indicates an open feature menu. See Understanding Feature Buttons and
7
Displays the phone number (directory number) for your primary phone line.
When several feature tabs are open, the phone number and the time and date
alternate display in this area.
Programmable buttons can serve as phone line buttons, speed-dial buttons,
phone service buttons or phone feature buttons. Icons and labels indicate how
these buttons are configured. For an icon reference, see “Phone Screen Icons” in
the Quick Reference Card at the front of this guide.
.
Displays current calls per line, including caller ID, call duration, and call state
for the highlighted line (standard view). See “Understanding Line and Call
Icons” section on page 11, and Viewing Multiple Calls, page 24.
Menus, page 13.
Cleaning the Phone Screen
Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone,
as they can contaminate phone components and cause failures.
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Understanding Feature Buttons and Menus
Press a feature button to open or close a feature menu.
If you want to...Then...
Open or close a feature
menu
Scroll through a list or
menu
Go back one level in a
feature menu
Switch among open
feature menus
Press a feature button:
Messages
Services
Directories
Settings
Help
Press the Navigation button.
Press Exit. Pressing Exit from the top level of a menu, closes the menu.
Press a feature tab. Each feature menu has a corresponding tab. The tab is
visible when the feature menu is open.
An Overview of Your Phone
Accessing the Help System on Your Phone
Your phone provides a comprehensive online help system. Help topics appear on the phone screen.
If you want to...Then...
View the main menuPress on your phone and wait a few seconds for the menu to display.
Main menu topics include:
• About Your Cisco Unified IP Phone—Details about your phone
• How do I...?—Procedures for common phone tasks
• Calling Features—Descriptions and procedures for calling features
• Help—Tips on using and accessing Help
Learn about a button or
softkey
Learn about a menu
item
Get help using HelpPress twice quickly. Select the help topic you need.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Press, then quickly press a button or softkey.
Press,, or to display a feature menu.
Highlight a menu item, then press twice quickly.
Understanding Feature Availability
Depending on your phone system configuration, features included in this Phone Guide might not be
available to you or might work differently on your phone. Contact your support desk or system
administrator for information about feature operation or availability.
You can access many features either by using a softkey or by pressing a line button. You can configure
some features but your system administrator controls most of them.
Here are some details about using softkeys and line buttons to access features:
FeatureSoftkeyLine Button Label and Icon
Call Back CallBackCallBack
Call ForwardCFwdALLForward All
Call ParkParkPark
Call PickUpPickUpPickUp
ConferenceConfrnConference
Conference ListConfListConference List
Do Not DisturbDNDDo Not Disturb or
Do Not Disturb
End CallEndCallEnd Call
Group PickupGPickUpGroup PickUp
HoldHoldHold
Hunt GroupHLogHunt Group or
Hunt Group
Malicious Call IdentificationMCIDMalicious Call ID
Meet Me ConferencingMeetMeMeetMe
MobilityMobilityMobility
New CallNew CallNew Call
Other PickUpOPickUpOther PickUp
Quality Reporting ToolQRTQuality Reporting Tool
RedialRedialRedial
Remove Last Conference
Party
Tra nsferTra nsferTransf er
Video Mode CommandVidModeVideo
RmLstCRemove Last Participant
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An Overview of Your Phone
Understanding SIP vs. SCCP
Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation
Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this
configuration.
Phone features can vary depending on the protocol. This Phone Guide indicates which features are
protocol-specific. To learn which protocol your phone is using, you can ask your system administrator
or you can choose > Model Information > Call Control Protocol on your phone.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Basic Call Handling
You can perform basic call-handling tasks using a range of features and services. Feature availability
can vary; see your system administrator for more information.
Placing a Call—Basic Options
Here are some easy ways to place a call on your Cisco Unified IP Phone.
If you want to...Then...For more information, see...
Place a call using the handset Pick up the handset and enter a number. An Overview of Your
Phone, page 7
Place a call using the
speakerphone
Place a call using a headsetPress and enter a number. Or if
Redial a numberPress Redial to dial the last number, or
Place a call when another call
is active (using the same line)
Dial from a call log1. Choose > Missed Calls,
Press and enter a number.Using a Handset, Headset,
and Speakerphone,
page 48
Using a Handset, Headset,
is lit, press New Call and enter a
number.
press the Navigation button (with the
phone idle) to see your Placed Calls.
1. Press Hold.
2. Press New Call.
3. Enter a number.
Received Calls,or Placed Calls.
2. Select the listing or scroll to it and
go off-hook.
and Speakerphone,
page 48
Using Call Logs, page 52
Using Hold and Resume,
page 22
Using Call Logs, page 52
Tips
• You can dial on-hook, without a dial tone (pre-dial). To pre-dial, enter a number, then go
off-hook by lifting the handset or pressing Dial,, or .
• When you pre-dial, your phone tries to anticipate the number you are dialing by displaying
matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a
number displayed with Auto Dial, press the number, or scroll to it and go off-hook.
• If you make a mistake while dialing, press << to erase digits.
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Basic Call Handling
Placing a Call—Additional Options
You can place calls using special features and services that might be available on your phone. See your
system administrator for more information about these additional options.
For more information,
If you want to...Then...
Place a call while another call
is active (using a different
line)
Speed dial a numberDo one of the following:
Dial from a corporate
directory on the phone
Dial from a corporate
directory on your personal
computer using
Web Dialer
Cisco
Use Cisco CallBack to receive
notification when a busy or
ringing extension is available
See if a line associated with a
speed-dial, call record, or
directory listing is busy before
placing a call to that line
Make a priority (precedence)
call (SCCP phones only)
Dial from a Personal Address
Book (PAB) entry
1. Press for the new line. The first
call is automatically placed on hold.
2. Enter a number.
• Press (a speed-dial button).
• Use the Abbreviated Dial feature.
• Use the Fast Dial feature.
1. Choose> Corporate
Directory (exact name can vary).
2. Enter a name and press Search.
3. Highlight a listing and go off-hook.
1. Open a web browser and go to a
WebDialer-enabled corporate
directory.
2. Click the number that you want to
dial.
1. Press CallBack while listening to the
busy tone or ring sound.
2. Hang up. Your phone alerts you
when the line is free.
3. Place the call again.
Look for Busy Lamp Field indicators.Using BLF to Determine a
Enter the MLPP access number, then
enter the phone number.
1. Choose> Personal
Directory to log in.
2. Choose Personal Address Book and
search for a listing.
see...
Using Hold and Resume,
page 22
Speed Dialing, page 34
Using Call Logs, page 52
Using Cisco WebDialer,
page 73
Your system
administrator
Line State, page 41
Prioritizing Critical Calls,
page 43
Using Personal Directory
on Your Phone, page 55
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
If you want to...Then...
Place a call using a billing or
tracking code
(SCCP phones only)
1. Dial a number.
2. After the tone, enter a client matter
code (CMC) or a forced
authorization code (FAC).
Place a call using your Cisco
Extension Mobility profile
Make a call from a cellular
phone using Mobile Voice
Access
Log in to the Cisco Extension Mobility
service on a phone.
1. Dial your assigned Mobile Voice
access number.
2. Enter your cellular phone number (if
requested) and PIN.
3. Press 1 to make a call to an
enterprise IP phone.
4. Dial a desktop phone number other
than your desktop phone number.
Note
For more information,
see...
Your system
administrator
Using Cisco Extension
Mobility, page 45
Using Cisco Extension
Mobility, page 45
Before using Mobile Voice Access
to make a call, obtain your Mobile
Voice Access number and End user
PIN from your system
administrator.
18OL-17709-01
If you want to...Then...
Place a call using Fast Dial
Note
1. Press the Fast Dial line button.
2. Scroll to or press the index number
to find and select an entry.
The system dials the specified number.
Place a call using your PAB
Note
1. Press the PAB line button.
2. Access the contact and select the
number.
The system dials the specified number.
Before using this option, your
system administrator must
configure this feature and assign a
service URL to the line button.
Contact your system administrator
for more information.
Before using this option, your
system administrator must
configure this feature and assign a
service URL to the line button.
Contact your system administrator
for more information.
Basic Call Handling
For more information,
see...
Configuring Fast Dials on
the Web, page 63
Using Your Personal
Address Book on the
Web, page 61
Configuring Fast Dials on
the Web, page 63
Using Your Personal
Address Book on the
Web, page 61
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Answering a Call
You can answer a call by lifting the handset, or you can use other options if they are available on your
phone.
If you want to...Then...For more information, see...
Answer with a headset Press, if unlit. Or, if is already
lit, press Answer or (flashing).
Note
Answer with the
speakerphone
Switch from a connected call
to answer a new call
Answer using call waitingPress Answer.Using Hold and Resume,
Press Answer, or if the call is ringing
on a different line, press (flashing).
Press iDivert.Sending a Call to a Voice
Use Call Park or Directed Call Park.Storing and Retrieving
Use Call Pickup.Picking Up a Redirected
The ringing line is automatically
selected. Ask your system
administrator about options to
always select the primary line.
The ringing line is automatically
selected. Ask your system
administrator about options to
always select the primary line.
Using a Handset, Headset,
and Speakerphone, page 48
Using a Handset, Headset,
and Speakerphone, page 48
Using Hold and Resume,
page 22
page 22
Message System, page 26
Parked Calls, page 36
Call on Your Phone,
page 35
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Basic Call Handling
If you want to...Then...For more information, see...
Answer a priority call (SCCP
phones only)
Answer a call on your cellular
phone or other remote
destination
Hang up the current call and press
Answer.
Set up Mobile Connect and answer
your phone.
When you enable Mobile Connect:
• Your desktop and remote
destinations receive calls
simultaneously.
• When you answer the call on your
desktop phone, the remote
destinations stop ringing, are
disconnected, and display a
missed call message.
• When you answer the call on one
remote destination, the other
remote destinations stop ringing,
are disconnected, and a missed
call message is shown on the other
remote destinations.
Prioritizing Critical Calls,
page 43
Using Cisco Extension
Mobility, page 45
Tip
If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system
administrator for more information.
Ending a Call
To end a call, hang up. Here are some more details.
If you want to...Then...
Hang up while using the handsetReturn the handset to its cradle. Or press EndCall.
Hang up while using the headsetPress. If you want to keep headset mode activate, press
EndCall.
Hang up while using the speakerphone Press or EndCall.
Hang up one call but preserve another
call on the same line
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Press EndCall. If necessary, remove the call from hold first.
Using Hold and Resume
You can hold and resume calls. When you put a call on hold, the Hold icon appears on the right
in the call information area and the corresponding line button flashes green . With a shared line,
when you place a call on hold, the line button flashes green and the phone displays the hold icon. When
another phone places a call on hold, the line button flashes red and the phone displays the remote hold
icon.
If the Hold Reversion feature is enabled for your phone, a call that you put on hold reverts back to
ringing after a certain period of time. The 'reverting' call remains on hold until you resume it or until
Hold Reversion times out.
Your phone indicates the presence of a reverting call by:
• Alerting you at intervals with a single ring (or flash or beep, depending on your phone line setting).
• Briefly displaying a “Hold Reversion” message in the status bar at the bottom of the phone screen.
• Displaying the animated Hold Reversion icon next to the caller ID for the held call.
• Displaying a flashing amber line button (depending on the line state).
If you want to...Then...
Put a call on hold1. Make sure the call you want to put on hold is highlighted.
2. Press Hold.
Remove a call from
hold on the current line
Remove a call from
hold on a different line
1. Make sure that the appropriate call is highlighted.
2. Press Resume.
1. Press the appropriate line button: or (flashing). Doing so might
cause a held call to resume automatically:
• If there is a reverting call on the line, that call will resume.
• If there is more than one reverting call on the line, the oldest
reverting call will resume.
• If a non-reverting held call is the only call on the line, it will
resume.
2. If necessary, scroll to the appropriate call and press Resume.
Tips
• Engaging the Hold feature typically generates music or a beeping tone.
• If you receive an alert for an incoming call and a reverting call at the same time, by default your
phone will shift the focus of the phone screen to display the incoming call. Your system
administrator can change this focus priority setting.
• If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on
the other phones that share the line.
22OL-17709-01
Basic Call Handling
• The duration between Hold Reversion alerts is determined by your system administrator.
Using Mute
With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute
with the handset, speakerphone, or a headset.
If you want to...Then...
Toggle Microphone onPress.
Toggle Microphone offPress.
Switching Between Multiple Calls
You can switch between multiple calls on one or more lines. If the call that you want to switch to is
not automatically highlighted, use the Navigation button to scroll to it.
If you want to...Then...
Switch between
connected calls on one
line
Switch between
connected calls on
different lines
Switch from a
connected call to
answer a ringing call
1. Make sure the call that you want to switch to is highlighted.
2. Press Resume.
Any active call is placed on hold and the selected call is resumed.
Press for the line that you are switching to.
If a single call is holding on the line, the call automatically resumes. If
multiple calls are holding, highlight the appropriate call and press Resume.
Press Answer, or if the call is ringing on a different line press (flashing).
Any active call is placed on hold and the selected call is resumed.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Switching an In-Progress Call to Another Phone
You can switch in-progress calls between the desktop phone and your cellular phone or other remote
destination.
If you want to...Then...
Switch an in-progress
call on your desktop
phone to a cellular
phone
Switch an in-progress
call from a cellular
phone to your desktop
phone
1. Press the Mobility softkey and select Send call to mobile.
2. Answer the in-progress call on your cellular phone.
The desktop phone line button turns red and handset icons and the
calling party number appear on the phone display. You cannot use
same phone line for any other calls, but if your desk phone supports
multiple lines, you can use another line to make or receive calls.
1. Hang up the call on your cellular phone to disconnect the cellular
phone, but not the call.
2. Press Resume on your desk phone within 4 seconds and start talking
on the desk phone.
Viewing Multiple Calls
Understanding how multiple calls are displayed on your phone can help you organize your
call-handling efforts.
In standard viewing mode, your phone displays calls as follows for the highlighted line:
• Calls with the highest precedence and longest duration display at the top of the list.
• Calls of a similar type are grouped together. For example, calls that you have interacted with are
grouped near the top, and calls on hold are grouped last.
You can use these additional methods to view multiple calls on multiple lines:
If you want to...Then...
View calls on another
line
Switch to call overview
mode
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1. Press.
2. Immediately press the line button .
Press for the highlighted line.
The phone switches to call overview mode, displaying one call per line. The
displayed call is either the active call or the held call with the longest
duration.
To return to standard viewing mode, press , then immediately press the
line button.
Basic Call Handling
Transferring Calls
Transfer redirects a connected call. The target is the number to which you want to transfer the call.
If you want to...Then...
Transfer a call without
talking to the transfer
recipient
Talk to the transfer
recipient before transferring
a call (consult transfer)
Transfer two current calls
to each other (direct
transfer) without staying on
the line (SCCP phones only)
Redirect a call to a voice
message system
1. From an active call, press Transf er.
2. Enter the target number.
3. Press Transfer again to complete the transfer or EndCall to cancel.
Note
Note
Note
Press iDivert. For more information, see Sending a Call to a Voice
Message System, page 26.
If your phone has on-hook transfer enabled, complete the transfer
by hanging up.
1. From an active call, press Transf er.
2. Enter the target number.
3. Wait for the transfer recipient to answer.
4. Press Tra nsfer again to complete the transfer or EndCall to cancel.
If your phone has on-hook transfer enabled, complete the transfer
by hanging up.
1. Scroll to highlight any call on the line.
2. Press Select.
3. Repeat this process for the second call.
4. With one of the selected calls highlighted, press DirTrfr. (To
display DirTrfr, you might need to press more.)
The two calls connect to each other and drop you from the call.
If you want to stay on the line with the callers, use Join instead.
Tips
• If your phone has on-hook transfer enabled, complete the call by hanging up.
• If on-hook transfer is not enabled on your phone, hanging up without pressing Tr ansfer again
places the call on hold.
• You cannot use Transf er to redirect a call on hold. Press Resume to remove the call from hold
before transferring it.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Sending a Call to a Voice Message System
You can use iDivert to send an active, ringing, or on-hold call to your voice message system.
Depending on the type of call and your phone configuration, you can also use iDivert to send the call
to another party's voice message system.
• If the call was originally sent to someone else's phone, iDivert allows you to redirect the call either
to your own voice message system or to the original called party’s voice message system. Your
system administrator must make this option available to you.
• If the call was sent to you directly (not transferred or forwarded to you), or if your phone does
not support the option described above, using iDivert redirects the call to your voice message
system.
If you want to...Then...
Send an active, ringing, or on-hold call
to a voice message system
Tip
If your phone displays a menu that disappears before you make your selection, you can press iDivert
again to re-display the menu. You can also ask your system administrator to configure a longer timeout
value.
Press iDivert. One of two things occurs:
• The call is transferred to your voice message system.
• Your phone screen displays a menu that allows you to
choose between your voice message system or the voice
message system of the original called party. Choose an
option to redirect the call.
Forwarding Calls to Another Number
You can use the call forwarding features to redirect incoming calls from your phone to another
number.
Your system administrator might allow you to choose from two types of call forwarding features:
• Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive.
• Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No
Coverage)—Applies to certain calls that you receive, according to conditions.
You can access Call Forward All on your phone; other call forwarding features are accessible only on
your User Options web pages. Your system administrator determines which call forwarding features
are available to you.
26OL-17709-01
If you want to...Then...
Set up Call Forward All on
your primary line
Cancel Call Forward All on
your primary line
Verify that Call Forward All is
enabled on your primary line
Set up or cancel call
forwarding remotely, or for a
non-primary line
Press CFwdALL or Forward All and enter a target phone number.
Press CFwdALL or Forward All.
Look for:
• The call forward icon above the primary phone number: .
• The call forwarding target number in the status line.
1. Log in to your User Options web pages. (See Accessing Your
User Options Web Pages, page 60.)
2. Access your call forwarding settings (See Controlling Line
Settings on the Web, page 68.)
Note
Basic Call Handling
When call forwarding is enabled for any line other than the
primary line, your phone does not provide you with any
confirmation that calls are being forwarded. Instead, you must
confirm your settings in the User Options web pages.
Tips
• Enter the call forward target number exactly as you would dial it from your phone. For example,
enter an access code or the area code, if necessary.
• You can forward your calls to a traditional analog phone or to another IP phone, although your
system administrator might restrict the call forwarding feature to numbers within your company.
• Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is not
enabled, the call will ring as usual.
• Your system administrator can enable a call forward override feature that allows the person
receiving your forwarded calls to reach you. With override enabled, a call placed from the target
phone to your phone is not forwarded, but rings through.
Using Do Not Disturb
You can use Do Not Disturb (DND) to block incoming calls from ringing on your phone. Your system
administrator enables DND for your phone.
When DND and Call Forward are both enabled on your phone, calls are forwarded and the caller does
not hear a busy tone.
Your intercom lines still ring when DND is active.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
If you want to...Then...
Turn on DNDPress DND or Do Not Disturb.
“Do Not Disturb” displays on the phone, the DND lights,
and the ring tone is turned off.
Turn off DNDPress DND or Do Not Disturb .
Customize DND settingsIf your system administrator configured DND settings to appear
on the User Options page, follow these steps:
1. Log in to your User Options web pages. See Accessing Your
User Options Web Pages, page 60.
2. From the drop-down menu, choose User Options > Device.
3. You can set the following options
• Do Not Disturb—Turn DND on/off.
• DND Incoming Call Alert—Set the alert to beep
only, flash only, or disable all visible and audible alert
notifications.
Tips
• When DND is active, DND blocking is applied to all the lines on your phone.
• When DND and Call Forward All are both enabled on your phone, Call Forward All takes
precedence on incoming calls. That is, calls will be forwarded and the caller will not hear a busy
tone.
• Intercom and Multilevel Precedence and Preemption (MLPP), park reversion and hold reversion
all override DND.
• Your system administrator enables the DND feature on your phone.
Making Conference Calls
Your Cisco Unified IP Phone allows you to talk simultaneously with multiple parties in a conference
call.
Using Conference Features
You can create a conference in various ways, depending on your needs and the features that are
available on your phone.
• Conference—Allows you to create a standard (ad hoc) conference by calling each participant. Use
the Confrn softkey or the Conference button. Conference is available on most phones.
28OL-17709-01
Basic Call Handling
• Join—Allows you to create a standard (ad hoc) conference by combining existing calls. Use the
Join softkey or button. Join is available on SCCP phones only.
• cBarge—Allows you to create a standard (ad hoc) conference by adding yourself to a call on a
shared line. Press a line button or use the cBarge softkey or button. cBarge is only available on
phones that use shared lines.
• Meet-Me—Allows you to create or join a conference by calling a conference number. Use the
MeetMe softkey or button.
Using Conference
Conference allows you to call each participant. Conference is available on most phones.
If you want to...Then...
Create a conference1. From a connected call, press Confrn or Conference. (You may
need to press the more softkey to see Confrn.)
2. Enter the participant’s phone number.
3. Wait for the call to connect.
4. Press Confrn or Conference again to add the participant to your
call.
5. Repeat to add additional participants.
Add new participants to an
existing conference
See a list of participants or
remove participants
Repeat the steps listed above.
Your system administrator determines whether non-initiators of a
conference can add or remove participants.
See Viewing or Removing Conference Participants, page 32.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Using Join
(SCCP phones only)
Join allows you to combine two or more existing calls to create a conference in which you are a
participant.
If you want to...Then...
Create a conference by joining
together existing calls that are
on a single phone line
Create a conference by joining
together existing calls that are
on multiple phone lines
Join together two existing
conferences
See a list of participants or
remove participants
1. From an active call, highlight another call that you want to
include in the conference and press Select.
Selected calls display this icon .
2. Repeat this step for each call that you want to add.
3. Press Join. (You may need to press the more softkey to see Join.)
1. From an active call, press Join. (You may need to press the more
softkey to see Join.)
2. Press the green flashing line button for the call(s) that you
want to include in the conference.
One of the following occurs:
• The calls are joined.
• A window opens on your phone screen prompting you to select
the call(s) that you want to join. Highlight the call(s) and press
Select, then press Join to complete the action.
Note
Use the Join or DirTrfr softkeys.
Check with your system administrator to see if this feature is
available to you.
See Viewing or Removing Conference Participants, page 32.
If your phone does not support Join for calls on multiple lines,
transfer the calls to a single line before using Join.
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Basic Call Handling
Using cBarge
You can create a conference by using cBarge to add yourself to a call on a shared line.
If you want to...Then...
Create a conference by
barging a call on a shared line
See a list of participants or
remove participants
Press the line button for the shared line.
In some cases, you must highlight the call and press cBarge to
complete the action.
See Using Barge to Add Yourself to a Shared-Line Call, page 39 for
more information.
See Viewing or Removing Conference Participants, page 32.
Using Meet-Me
Meet-Me conferencing allows you to start or join a conference by calling the conference number.
If you want to...Then...
Start a Meet-Me conference 1. Obtain a Meet-Me phone number from your system administrator.
2. Distribute the number to participants.
3. When you are ready to start the meeting, go off-hook to get a dial
tone, then press MeetMe.
4. Dial the Meet-Me conference number.
Participants can now join the conference by dialing in.
Note
Join a Meet-Me conference Dial the Meet-Me conference number (provided by the conference
initiator).
Note
End a Meet-Me conferenceAll participants must hang up.
The conference does not automatically end when the conference
initiator disconnects.
Participants hear a busy tone if they call the conference before the
initiator has joined. In this case, participants must call back.
You will hear a busy tone if you call the conference before the
initiator has joined. In this case, try your call again.
Tip
If you call a secure Meet-Me conference number from a non-secure phone, your phone displays the
message, “Device Not Authorized.” For more information, see Making and Receiving Secure Calls,
page 42.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Viewing or Removing Conference Participants
During a standard (ad hoc) conference, you can view a list of participants and remove participants.
View a list of conference
participants
Get an updated list of
conference participants
See who initiated the
conference
Remove any conference
participant
Drop the last participant
added to the conference
Verify that a conference call is
secure
Verify that a participant is
calling from a secure phone
Add more participantsSee Using Conference, page 29.
Press ConfList or Conference List.
Participants are listed in the order in which they join the conference
with the most recent additions at the top.
While viewing the conference list, press Update.
While viewing the conference list, locate the participant listed at the
bottom of the list with an asterisk (*) next to the name.
While viewing the conference list, highlight the participant’s name
and press Remove.
While viewing the conference list, press RMLstC or Remove Last Participant.
Look for the or icon after “Conference” on the phone
screen.
Look for the or icon beside the participant’s name on the
phone screen.
Placing or Receiving Intercom Calls
You can make an intercom call to a target phone that auto-answers the call in speakerphone mode
with mute activated. The one-way intercom call allows you to deliver a short message to the recipient.
If the recipient’s handset or headset is in use, the audio is sent to the device that is use. Any current
call activity that your recipient is engaged in continues simultaneously.
The target destination receives an intercom-alert tone and can then choose to:
• Listen to the caller with your microphone muted (you can hear the caller but the caller cannot hear
you).
• End the intercom call by pressing the EndCall softkey with the intercom call in focus. Do this if
you do not want to hear the message.
• Talk to the caller by pressing the active intercom button, and use either the handset, headset or
speaker. The intercom call becomes a two-way connection so that you can converse with the caller.
When using the intercom feature, be aware of the following:
• From an intercom line, you can only dial other intercom lines.
• You can use only one intercom line at a time.
• When your active call is being monitored or recorded, you cannot receive or place intercom calls.
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Basic Call Handling
• You cannot place an intercom call on hold.
Note
If you log into your desk phone every day using your Extension Mobility profile, make sure that your
system administrator configures your Extension Mobility profile to include the intercom feature.
.
If you want to...Then...
Place an intercom call to a
preconfigured intercom target
Place an intercom call to any
intercom number
Press (intercom target line) and, after you hear the
intercom-alert tone, begin speaking.
Press (an intercom line). Enter the intercom target number or
press a speed-dial number for your target. After you hear the
intercom-alert tone, begin speaking.
Receive an intercom callWhen you hear the intercom-alert tone, handle the call in one of these
ways:
• Listen to the message in one-way audio.
• Speak to the caller by pressing (active intercom line).
• Press EndCall with the intercom call in focus.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Advanced Call Handling
Advanced call-handling tasks involve special features that your system administrator might configure
for your phone depending on your call-handling needs and work environment.
Speed Dialing
Speed dialing allows you to enter an index number, press a button, or select a phone screen item to
place a call. Depending on configuration, your phone can support several speed-dial features:
• Speed-dial buttons
• Abbreviated Dialing
• Fast Dials
Note• To set up speed-dial buttons and Abbreviated Dial, you must access your User Options
web pages. See Accessing Your User Options Web Pages, page 60.
• To set up Fast Dials, you must access the Personal Directory feature. See Using Personal
Directory on Your Phone, page 55.
• Alternately, your system administrator can configure speed-dial features for you.
If you want to...Then...
Use speed-dial
buttons
Use Abbreviated
Dial
Use Fast Dial1. Create a Personal Address B ook entry and assign a Fast Dials code. See Using
34OL-17709-01
1. Set up speed-dial buttons. See Setting Up Speed Dials on the Web, page 64.
2. To place a call, press (a speed-dial button).
Note
If your phone supports the Busy Lamp Field (BLF) speed-dial feature, you can
see if the speed-dial number is busy before dialing. See Using BLF to
Determine a Line State, page 41.
1. Set up Abbreviated Dialing codes. See Setting Up Speed Dials on the Web,
page 64.
2. To place a call, enter the Abbreviated Dialing code and press AbbrDial.
Your Personal Address Book on the Web, page 61.
2. To place a call, access the Fast Dial service on your phone. See Using Personal
Directory on Your Phone, page 55.
Advanced Call Handling
Picking Up a Redirected Call on Your Phone
Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call
to your phone. You might use Call PickUp if you share call-handling with coworkers.
If you want to...Then...
Answer a call that is ringing on
another extension within your call
pickup group
Answer a call that is ringing on
another extension outside of your
group
Answer a call that is ringing on
another extension in your group or
in an associated group
1. Do one of the following:
• If the PickUp button or softkey is available, press
it.
• If the PickUp button or softkey is not available,
go off-hook to display the PickUp softkey, then
press it.
If your phone supports auto-pickup, you are now
connected to the call.
2. If the call rings, press Answer to connect to the call.
1. Do one of the following:
• If the GPickUp softkey or Group PickUp button
is available, press it.
• If the GPickUp softkey or Group PickUp button
is not available, go off-hook to display GPickUp,
then press it.
2. Enter the group pickup number.
If your phone supports auto-pickup, you are now
connected to the call.
3. If the call rings, press Answer to connect to the call.
1. Do one of the following:
• If the OPickUp softkey or Other PickUp button is
available, press it.
• If the OPickUp softkey or Other PickUp button is
not available, go off-hook to display OPickUp,
then press it.
If your phone supports auto-pickup, you are now
connected to the call.
2. If the call rings, press Answer to connect to the call.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Tips
• Depending on how your phone is configured, you might receive an audio and/or visual alert about
a call to your pickup group.
• Pressing PickUp, GPickUp, or Group PickUp connects you to the call that has been ringing for the
longest time.
• Pressing OPickUp or Other PickUp connects you to the call in the pickup group with the highest
priority.
• If you have multiple lines and want to pick up the call on a non-primary line, first press for
the desired line, then press a Call PickUp softkey.
• If you use the BLF Pickup feature on your phone, see Using BLF to Determine a Line State,
page 41.
Storing and Retrieving Parked Calls
You can park a call when you want to store the call so that you or someone else can retrieve it from
another phone in the Cisco Unified Communications Manager system (for example, a phone at a
coworker’s desk or in a conference room).
You can park a call by using these methods:
• Call Park—Use the Park softkey to store the call. Your phone displays the call park number where
the system stored your call. You must record this number and then use the same number to retrieve
the call.
• Directed Call Park—Use the Trans fe r softkey to direct the call to an available directed call park
number that you dial or speed dial. To retrieve the call from a directed call park number, dial the
park retrieval prefix, then dial or speed dial the same directed call park number.
You can use a Directed Call Park button to speed-dial the directed call park number and to
monitor whether a directed call park number is occupied or available.
If you want to...Then...
Store an active call
using Call Park
Retrieve a parked callEnter the call park number from any Cisco Unified IP Phone in your
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1. During a call, press Park. (You may need to press the more softkey to
see Park.)
2. Note the call park number displayed on your phone screen.
3. Hang up.
network to connect to the call.
Advanced Call Handling
If you want to...Then...
Direct and store an
active call at a directed
call park number
Retrieve a parked call
from a directed call
park number
1. During a call, press Transf er.
2. Press the Directed Call Park with the park-unoccupied icon to
speed dial the directed call park number.
A Directed Call Park (flashing) with park-occupied icon
indicates the directed call park number is not available.
3. Press Trans fer again to finish storing the call.
From any Cisco Unified IP Phone in your network, enter the park retrieval
prefix and dial the directed call park number. Or after entering the park
retrieval prefix, press the (flashing) with to connect to the call.
Tips
• You have a limited time to retrieve a parked call before it reverts to ringing at the original number.
See your system administrator for details.
• Your system administrator can assign Directed Call Park buttons to available line buttons on your
Cisco Unified IP Phone 7962G that has a Cisco Unified IP Phone 7914 Expansion Module (the
Cisco Unified IP Phone 7942G does not support the Cisco Unified IP Phone 7914 Expansion
Module).
• You can dial directed call park numbers if you do not have Directed Call Park buttons. However,
you will not be able to see the status of the directed call park number.
Logging Out of Hunt Groups
If your organization receives a large number of incoming calls, you might be a member of a hunt group.
A hunt group includes a series of directory numbers that share the incoming call load. When the first
directory number in the hunt group is busy, the system hunts for the next available directory number
in the group and directs the call to that phone.
When you are away from your phone, you can prevent hunt group calls from ringing your phone by
logging out of hunt groups.
If you want to...Then...
Log out of hunt groups to
temporarily block hunt group
calls
Log in to receive hunt group
calls
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Press HLog or Hunt Group. Your phone screen displays, “Logged
out of Hunt Group.”
Press HLog or Hunt Group. When logged in, the Hunt Group button
is lit.
Tip
Logging out of hunt groups does not prevent non-hunt group calls from ringing your phone.
Using a Shared Line
Your system administrator might ask you to use a shared line if you:
• Have multiple phones and want one phone number
• Share call-handling tasks with coworkers
• Handle calls on behalf of a manager
Understanding Shared Lines
Remote-in-Use Icon
The Remote-in-Use icon appears when another phone that shares your line has a connected call.
You can place and receive calls as usual on the shared line, even when the Remote-in-Use icon appears.
Sharing Call Information and Barging
Phones that share a line each display information about calls that are placed and received on the shared
line. This information might include caller ID and call duration. (See the Privacy section for
exceptions.)
When call information is visible in this way, you and coworkers who share a line can add yourselves
to calls using either Barge or cBarge. See Using Barge to Add Yourself to a Shared-Line Call, page 39.
Privacy
If you do not want coworkers who share your line to see information about your calls, enable the
Privacy feature. Doing so also prevents coworkers from barging your calls. See Preventing Others from
Viewing or Barging a Shared-Line Call, page 40.
NoteThe maximum number of calls that a shared line supports can vary by phone.
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Advanced Call Handling
Using Barge to Add Yourself to a Shared-Line Call
You can use barge features (cBarge or Barge) to add yourself to calls on your shared line. (Calls must
be non-private calls. See Understanding Shared Lines, page 38.)
Understanding Barge Features
cBarge and Barge
Depending on how your phone is configured, you can add yourself to a call on a shared line using
either cBarge or Barge:
• cBarge converts the call into a standard conference, allowing you to add new participants. (See
Making Conference Calls, page 28 for information about standard conferences.)
• Barge allows you to add yourself to the call but does not convert the call into a conference or allow
you to add new participants.
Single-button and Multi-touch Barge
Your system administrator determines whether the barge feature on your phone (cBarge or Barge)
operates as a single-button or multi-touch feature.
• Single button barge allows you to press a line button to barge a call (SCCP phones only).
• Multi-touch barge allows you to view call information before barging.
Using Barge Features
The table below describes how to use barge features (cBarge or Barge) to add yourself to a call on a
shared line.
If you want to...Then...
See if the shared line is
in use
Add yourself to a call
on a shared line
View conference
participants (if you
used cBarge)
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Look for the remote-in-use icon next to a red line button .
Press the red line button for the shared line.
One of the following occurs:
• You are added to the call.
• A window opens on your phone screen prompting you to select the call
that you want to barge. Press Barge or cBarge to complete the action.
(You may need to press the more softkey to display Barge or cBarge.)
See Viewing or Removing Conference Participants, page 32.
Tips
• When you barge a call, other parties might hear a beep tone announcing your presence. With
cBarge, other parties hear a brief audio interruption and the phone screen changes to display
conference details.
• If a phone that is using the shared line has Privacy enabled, call information and barge softkeys
will not appear on the other phones that share the line.
• If a phone that is using the shared line has Privacy disabled and it is configured with Private Line
Automated Ringdown (PLAR), the barge and cBarge features will still be available.
• You will be disconnected from a call that you have joined using Barge if the call is put on hold,
transferred, or turned into a conference call.
Preventing Others from Viewing or Barging a Shared-Line Call
If you share a phone line, you can use the Privacy feature to prevent others who share the line from
viewing or barging (adding themselves to) your calls.
If you want to...Then...
Prevent others from viewing or
barging calls on a shared line
Allow others to view or barge calls
on a shared line
1. Press Private .
2. To verify that Privacy is on, look for the Privacy-enabled
icon next to an amber line button .
1. Press Private .
2. To verify that Privacy is off, look for the Privacy-disabled
icon next to an unlit line button.
Tips
• If the phone that shares your line has Privacy enabled, you can make and receive calls using the
shared line as usual.
• The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple
shared lines and Privacy is enabled, coworkers will not be able to view or barge calls on any of
your shared lines.
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Advanced Call Handling
Using BLF to Determine a Line State
Busy Lamp Field features (BLF) allow you to view the state of a phone line that is associated with a
speed-dial button, call log, or directory listing on your phone. If you use BLF Pickup, you can answer
a ringing call for the line that you are monitoring. Your system administrator determines which BLF
features are configured for your phone.
If you want to...Then...
See the state of a line
listed in a call log or
directory
Look for one of these indicators next to the line number:
Line is in-use.
Line is idle.
BLF indicator unavailable for this line.
Line is in Do Not Disturb state.
See the state of a
speed-dial line
Use BLF Pickup to
answer a call ringing on
a coworker’s phone
Look for one of these indicators next to the line number:
+ Line is in-use.
+ Line is idle.
BLF indicator unavailable for this line.
+ Line is in Do Not Disturb state.
+ (flashing)—Line is ringing (BLF Pickup only).
Press the BLF Pickup button while the line is ringing.
The call is redirected to the next available line on your phone. (If you want
to specify a line, first press a line button, then press the BLF button.)
If your phone supports auto-pickup, the call connects automatically.
Otherwise, the call rings on your phone for you to answer.
Note
If you press the BLF Pickup button when the monitored line is not
ringing, your phone will speed dial the line number.
Tips
• Your phone might play an audible indicator to alert you when a call is ringing on the monitored
line (BLF Pickup only).
•BLF Pickup answers the oldest ringing call first (if the line that you are monitoring has more than
one ringing call).
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Making and Receiving Secure Calls
Depending on how your system administrator has configured your phone system, your phone might
support making and receiving secure calls.
Your phone is capable of supporting these types of calls:
• Authenticated call—The identities of all phones participating in the call have been verified.
• Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation)
within the Cisco IP network. Encrypted calls are also authenticated.
• Non-secure call—At least one of the participating phones or the connection does not support these
security features, or the phones cannot be verified.
If you want to...Then...
Check the security level of a call or
conference
Look for a security icon in the top right corner of the call
activity area, next to the call duration timer:
Authenticated call or conference
Encrypted call or conference
Non-secure call or conference
Determine if secure calls can be
made in your company
NoteThere are interactions, restrictions, and limitations that affect how security features work on
your phone. For more information, ask your system administrator.
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Contact your system administrator.
Advanced Call Handling
Tracing Suspicious Calls
(SCCP phones only.)
If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call
Identification (MCID) feature to your phone. This feature enables you to identify an active call as
suspicious, which initiates a series of automated tracking and notification messages.
If you want to...Then...
Notify your system
administrator about a
suspicious or harassing call
Press MCID or Malicious Call ID.
Your phone plays a tone and displays the message, “MCID
successful”.
Prioritizing Critical Calls
(SCCP phones only.)
In some specialized environments, such as military or government offices, you might need to make and
receive urgent or critical calls. If you have the need for this specialized call handling, your system
administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.
Keep these terms in mind:
• Precedence indicates the priority associated with a call.
• Preemption is the process of ending an existing, lower priority call while accepting a higher
priority call that is sent to your phone.
If you...Then...
Want to choose a priority
(precedence) level for an outgoing call
Want to make a priority (precedence)
call
Hear a special ring (faster than usual)
or special call waiting tone
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Contact your system administrator for a list of
corresponding precedence numbers for calls.
Enter the MLPP access number (provided by your system
administrator) followed by the phone number.
You are receiving a priority (precedence) call. An MLPP icon
on your phone screen indicates the priority level of the call.
If you...Then...
Want to view priority level of a callLook for an MLPP icon on your phone screen:
Priority call
Medium priority (immediate) call
High priority (flash) call
Highest priority (flash override) or Executive
Override call
Higher priority calls are displayed at the top of your call list.
If you do not see an MLPP icon, the priority level of the call
is normal (routine).
Want to accept a higher-priority callAnswer the call as usual. If necessary, end an active call first.
Hear a continuous tone interrupting
your call
You or the other party are receiving a call that must preempt
the current call. Hang up immediately to allow the higher
priority call to ring through.
Tips
• When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting
tones that differ from the standard tones.
• If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.
• An MLPP-enabled call retains its priority and preemptive status when you:
–
Put the call on hold
–
Transfer the call
–
Add the call to a three-way conference
–
Answer the call using PickUp
• MLPP overrides the Do Not Disturb (DND) feature.
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Advanced Call Handling
Using Cisco Extension Mobility
Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your
own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features,
established services, and web-based settings. Your system administrator must configure EM for you.
If you want to...Then...
Log in to EM1. Choose> EM Service (name can vary).
2. Enter your user ID and PIN (provided by your system administrator).
3. If prompted, select a device profile.
Log out of EM1. Choose> EM Service (name can vary).
2. When prompted to log out, press Ye s.
Tips
• EM automatically logs you out after a certain amount of time. Your system administrator
establishes this time limit.
• Changes that you make to your EM profile from your User Options web pages take effect
immediately if you are logged in to EM on the phone; otherwise, changes take effect the next time
you log in.
• Changes that you make to the phone from your User Options web pages take effect immediately
if you are logged out of EM; otherwise, changes take effect after you log out.
• Local settings controlled by the phone are not maintained in your EM profile.
Managing Business Calls Using a Single Phone Number
With Mobile Connect and Mobile Voice Access installed, you can use your cellular phone to handle
calls associated with your desktop phone number. A smartphone is a mobile phone with personal
computer capabilities such as web browsing, email, address book, and calendar.
If you want to...Then...
Configure Mobile ConnectUse the User Options web pages to set up remote destinations and
create access lists to allow or block calls from specific phone numbers
from being passed to the remote destinations. See Setting Up Phones
and Access Lists for Mobile Connect, page 70.
Answer a call using your
cellular phone
Switch an in-progress call
between your desk phone
and cellular phone
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
See Answering a Call, page 20.
See Switching an In-Progress Call to Another Phone, page 24.
If you want to...Then...
Put a call that has been
picked up on a smartphone
on hold
1. Press the Enterprise Hold softkey (exact softkey name can vary) on
the smartphone.
The other party is placed on hold.
2. Press the Resume softkey (exact softkey name can vary) on the
smartphone. See Switching an In-Progress Call to Another Phone,
page 24.
Transfer a call that has been
picked up on a smartphone
to another number
1. Press the Enterprise Transfer softkey (exact softkey name can
vary) on the smartphone.
2. Dial your enterprise access code for transferring calls to initiate a
new call. The other party is placed on hold.
3. Press the Enterprise Transfer softkey to complete the call transfer.
Initiate a conference call on
a call that has been picked
up on a smartphone
1. Press the Enterprise Conference softkey (exact softkey name can
vary) on the smartphone.
2. Dial your enterprise access code for conferencing to initiate a new
call. The other party is placed on hold.
3. Press the Enterprise Conference softkey to complete the conference
set-up and include both callers in the conference.
Connect to Mobile Voice
Access
Turn on Mobile Connect
from your cellular phone
1. From any phone, dial your assigned Mobile Voice Access number.
2. Enter the number you are calling from, if prompted, and your PIN.
1. Dial your assigned Mobile Voice access number.
2. Enter your cellular phone number (if requested) and PIN.
3. Press 2 to enable Mobile Connect.
4. Choose whether to turn Mobile Connect on for all configured
phones or just one:
–
All phones—Enter 2.
–
One phone—Enter 1 and enter the number you want to add as
a remote destination, followed by #.
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Advanced Call Handling
If you want to...Then...
Make a call from your
See Placing a Call—Additional Options, page 17.
cellular phone
Turn off Mobile Connect
from your cellular phone
1. Dial your assigned Mobile Voice access number.
2. Enter your cellular phone number (if requested) and PIN.
3. Press 3 to disable Mobile Connect.
4. Choose whether to turn Mobile Connect off for all configured
phones or just one:
–
All phones—Enter 2.
–
One phone—Enter 1 and enter the number you want to
remove as a remote destination, followed by #.
Tips
• When calling Mobile Voice Access, you need to enter the number you are call from in addition to
the PIN if any of the following are true:
–
The number you are calling from is not one of your remote destinations.
–
The number is blocked by you or your carrier (shown as “Unknown Number”).
–
The number is not accurately matched in the Cisco Unified Communications Manager
database; for example, if your number is 510-666-9999, but it is listed as 666-9999 in the
database, or your number is 408-999-6666, but it is entered as 1-408-999-6666 in the
database.
• If you incorrectly enter any requested information (such as cellular phone number or PIN) three
times in a row, the Mobile Voice Access call disconnects, and you are locked out for a period of
time. Contact your system administrator if you need assistance.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Using a Handset, Headset, and Speakerphone
You can use your phone with a handset, headset, or speakerphone.
If you want to...Then...
Use the handsetLift it to go off-hook; replace it to go on-hook.
The ringing line is automatically selected. Ask your system
administrator about options to always select the primary line.
Use a headsetPress to toggle headset mode on and off. You can use a headset
with all of the controls on your phone, including and
.
If you use AutoAnswer, see Using AutoAnswer, page 49.
If you use a headset that supports wideband, you might experience
improved audio sensitivity if you enable the wideband setting on
your phone (this setting is disabled by default). To access the
setting, choose > User Preferences > Audio Preferences > Wideband Headset. If the Wideband Headset setting is disabled
(shows as dimmed), then this setting is not user controllable.
Check with your system administrator to be sure your phone
system is configured to use wideband. If the system is not
configured for wideband, you may not detect any additional audio
sensitivity even when using a wideband headset. To learn more
about your headset, refer to the headset documentation or ask
your system administrator for assistance.
Use the speakerphonePress to toggle speakerphone mode on or off.
Many of the actions you can take to dial a number or answer a call
will automatically trigger speakerphone mode, assuming that the
handset is in its cradle and is not lit.
Switch to the headset or
speakerphone (from the
handset) during a call
Press or , then hang up the handset.
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Using a Handset, Headset, and Speakerphone
If you want to...Then...
Switch to the handset (from the
speakerphone or headset)
during a call
Adjust the volume level for a
call
Lift the handset (without pushing any buttons).
Press during a call or after invoking a dial tone.
This action adjusts the volume for the handset, speakerphone, or
headset, depending on which device is in use.
Press Save to preserve the volume level for future calls.
Obtaining a Headset
Your phone supports four- or six-wire headset jacks. For information about purchasing headsets, see
Headset Information, page 5.
Using AutoAnswer
When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings.
Your system administrator configures AutoAnswer to use either the speakerphone or a headset. You
might use AutoAnswer if you receive a high volume of incoming calls.
If you...Then...
Use AutoAnswer with a
headset
Use AutoAnswer with the
speakerphone
Keep headset mode active (in other words, keep illuminated) even
when you are not on a call.
To keep headset mode active, do one of the following:
• Press EndCall to hang up.
• Press New Call or Dial to place new calls.
If your phone is set up to use AutoAnswer in headset mode, calls will be
answered automatically only if is illuminated. Otherwise, calls ring
normally and you must manually answer them.
Keep the handset in the cradle and headset mode inactive ( unlit).
Otherwise, calls ring normally and you must manually answer them.
Tip
AutoAnswer is disabled when Do Not Disturb is active.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Changing Phone Settings
You can customize your Cisco Unified IP Phone by adjusting the ring tone, background image, and
other settings.
Customizing Rings and Message Indicators
You can customize how your phone indicates an incoming call and a new voice mail message. You can
also adjust the ringer volume for your phone.
If you want to...Then...
Change the ring tone per
line
Change the ring pattern per
line (flash-only, ring once,
beep-only, etc.)
Adjust the volume level for
the phone ringer
Change the way that the
voice message light on your
handset works
1. Choose> User Preferences > Rings.
2. Choose a phone line or the default ring setting.
3. Choose a ring tone to play a sample of it.
4. Press Select and Save to set the ring tone, or press Cancel.
1. Log in to your User Options web pages. (See Accessing Your User
Options Web Pages, page 60.)
2. Access your call ring pattern settings. (See Controlling Line
Settings on the Web, page 68.)
Note
Press while the handset is in the cradle and the headset and
speakerphone buttons are off. The new ringer volume is saved
automatically.
Note
Before you can access this setting, your system administrator might
need to enable it for you.
1. Log in to your User Options web pages. (See Accessing Your User
Options Web Pages, page 60.)
2. Access your message indicator settings. (See Controlling Line
Settings on the Web, page 68.)
Typically, the default system policy is to indicate a new voice
message by displaying a steady light on the handset light strip.
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Customizing the Phone Screen
You can adjust the characteristics of your phone screen.
If you want to...Then...
Change the phone
screen contrast
Change the background
image
Change the language on
your screen
Change the line text
label
Adjust contrast for
your Cisco Unified IP
Phone Expansion
Module 7914 (SCCP
phones with Expansion
Modules only)
1. Choose> User Preferences > Contrast.
2. To make adjustments, press Up, Down or .
3. Press Save, or press Cancel.
Note
Note
Note
If you accidentally save a very light or very dark contrast and cannot
see the phone screen display:
Press and then press 1, 4 on the keypad.
Next, press to change the contrast until you can see the phone
screen display, and then press Save.
1. Choose > User Preferences > Background Images.
2. Scroll through available images and press Select to choose an image.
3. Press Preview to see a larger view of the background image.
4. Press Exit to return to the selection menu.
5. Press Save to accept the image or press Cancel.
If you do not see a selection of images, then this option has not been
enabled on your system.
1. Log in to your User Options web pages. (See Accessing Your User
Options Web Pages, page 60.)
2. Access your user settings. (See Controlling User Settings on the Web,
page 67.)
1. Log in to your User Options web pages. (See Accessing Your User
Options Web Pages, page 60.)
2. Access your line label settings. (See Controlling Line Settings on the
Web, page 68.)
1. Choose> User Preferences > Contrast.
2. To make adjustments, press Up, Down or .
3. Press Save, or press Cancel.
The Cisco Unified IP Phone 7942G does not support the Cisco Unified
IP Phone 7914 Expansion Module.
Changing Phone Settings
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Using Call Logs and Directories
This section describes how you can use call logs and directories. To access both features, use the
Directories button .
Using Call Logs
Your phone maintains call logs. Call logs contain records of your missed, placed, and received calls.
Your phone administrator determines whether missed calls are logged in your missed calls directory
for a given line appearance on your phone.
If you want to...Then...
View your call logsChoose> Missed Calls, Placed Calls,or Received Calls. Each stores
up to 100 records.
Display details for a
single call record
Erase all call records in
all logs
Erase all call records in a
single log
Erase a single call record1. Choose > Missed Calls, Placed Calls,or Received Calls.
1. Choose > Missed Calls, Placed Calls,or Received Calls.
2. Highlight a call record.
3. Press Details. Doing so displays information such as called number,
calling number, time of day, and call duration (for placed and
received calls only).
Press, then press Clear.
1. Choose > Missed Calls, Placed Calls,or Received Calls.
2. Highlight a call record.
3. Press Clear. (You may need to press the more softkey to display
Clear.)
2. Highlight a call record.
3. Press Delete.
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If you want to...Then...
Dial from a call log
(while not on another
call)
1. Choose> Missed Calls, Placed Calls,or Received Calls.
2. Highlight a call record.
Note
3. If you need to edit the displayed number, press EditDial followed by
<< or >>. To delete the number, press EditDial followed by Delete.
(You may need to press the more softkey to display Delete.)
4. Go off-hook to place the call.
Dial from a call log
(while connected to
another call)
1. Choose> Missed Calls, Placed Calls,or Received Calls.
2. Highlight a call record.
Note
3. If you need to edit the displayed number, press EditDial followed by
<< or >>. To delete the number, press EditDial followed by Delete.
(You may need to press the more softkey to display Delete.)
4. Press Dial.
5. Choose a menu item to handle the original call:
• Hold—Puts the first call on hold and dials the second.
• Trans fer—Transfers the first party to the second and drops you from
the call. (Press Transfe r again after dialing to complete the action.)
• Conference—Creates a conference call with all parties, including
you. (Press Confrn or Conference again after dialing to complete the
action.)
• EndCall—Disconnects the first call and dials the second.
See if the line in the call
log is busy before placing
Look for Busy Lamp Field indicators. See Using BLF to Determine a Line
State, page 41.
a call to that line
Place a call from a URL
entry in a call log (SIP
phones only)
1. Choose> Missed Calls, Placed Calls,or Received Calls.
2. Highlight the URL entry that you want to dial.
3. If you need to edit the entry, press EditDial.
4. The icon appears to indicate that you can begin editing
characters in the URL entry.
5. Press Dial.
Using Call Logs and Directories
If the Details softkey appears, the call is the primary entry of a
multiparty call. See the Tip section below.
If the Details softkey appears, the call is the primary entry of a
multiparty call. See the Tip section below.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Tip
(SCCP phones only)
To view the complete call record of a multiparty call (for example, of call that has been forwarded or
transferred to you), highlight the call record and press Details. The Details record shows two entries
for each missed or received multiparty call. The entries are listed in reverse chronological order:
• The first logged entry is the name/number of the last completed call of a multiparty call received
on your phone.
• The second logged entry is the name/number of the first completed call of a multiparty call
received on your phone.
Directory Dialing
Depending on configuration, your phone can provide corporate and personal directory features:
• Corporate Directory—Corporate contacts that you can access on your phone. Your system
administrator sets up and maintains your Corporate Directory.
• Personal Directory—If available, personal contacts and associated speed-dial codes that you can
configure and access from your phone and User Options web pages. Personal Directory is
comprised of Personal Address Book (PAB) and Fast Dials:
–
PAB is a directory of your personal contacts.
–
Fast Dials allows you to assign codes to PAB entries for quick dialing.
Using Corporate Directory on Your Phone
You can use a corporate directory to place calls to coworkers.
If you want to...Then...
Dial from a corporate
directory (while not on
another call)
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1. Choose> Corporate Directory (exact name can vary).
2. User your keypad to enter a full or partial name and press Search.
3. To dial, select the listing, or scroll to the listing and go off-hook.
Using Call Logs and Directories
If you want to...Then...
Dial from a corporate
directory (while on
another call)
See if the phone line in
the directory is busy
1. Choose> Corporate Directory (exact name can vary).
2. User your keypad to enter a full or partial name and press Search.
3. Scroll to a listing and press Dial.
4. Choose a menu item to handle the original call:
• Hold—Puts the first call on hold and dials the second.
• Trans fer—Transfers the first party to the second and drops you
from the call. (Press Transfer again after dialing to complete the
action.)
• Conference—Creates a conference call with all parties, including
you. (Press Confrn or Conference again after dialing to complete
the action.)
• EndCall—Disconnects the first call and dials the second.
Look for Busy Lamp Field (BLF) indicators. See Using BLF to Determine a
Line State, page 41.
Tip
Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button
on your phone to move between input fields.
Using Personal Directory on Your Phone
The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials. This
section describes how to set up and use Personal Directory on your phone. Alternately, see Using
Personal Directory on the Web, page 61.
If you want to...Then...
Access Personal
Directory (for PAB
and Fast Dial codes)
Search for a PAB
entry
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
1. Choose> Personal Directory (exact name can vary).
2. Enter your Cisco Unified Communications Manager user ID and PIN,
then press Submit.
1. Access Personal Directory, then choose Personal Address Book.
2. Enter search criteria and press Submit.
3. You can choose Previous or Next to move through listings.
4. Highlight the PAB listing that you want and press Select.
If you want to...Then...
Dial from a PAB
entry
Delete a PAB entry1. Search for a listing.
Edit a PAB entry1. Search for a listing.
Add a new PAB entry 1. Access Personal Directory, then choose Personal Address Book.
Assign a Fast Dial
code to a PAB entry
1. Search for a listing.
2. Highlight the listing and press Select.
3. Press Dial. (You may need to press the more softkey to see Dial.)
4. Enter the participant’s phone number.
5. Highlight the number that you want to dial and press OK.
6. Press OK again to dial the number.
2. Highlight the listing and press Select.
3. Press Delete.
4. Choose OK to confirm the deletion.
2. Highlight the listing and press Edit to modify a name or email address.
3. If necessary, choose Phones to modify a phone number.
4. Press Update.
2. Access the Search page by choosing Submit. (You do not need to input
search information first.)
3. Press New.
4. Use your phone keypad to enter a name and e-mail information.
5. Choose Phones and use the keypad to enter phone numbers. Be sure to
include any necessary access codes such as a 9 or 1.
6. Choose Submit to add the entry to the database.
1. Search for a PAB entry.
2. Highlight the listing and press Select.
3. Press Fast Dial.
4. Highlight the number that you want to dial and press Select.
5. Highlight the Fast Dial code that you want to assign to the number and
press Select
.
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If you want to...Then...
Add a new Fast Dial
code (not using a PAB
entry)
Search for Fast Dial
codes
Place a call using a
Fast Dial code
Delete a Fast Dial
code
Log out of Personal
Directory
1. Choose> Personal Directory > Personal Fast Dials.
2. Press Fast Dial.
3. Highlight a Fast Dial code that is unassigned and press Select.
4. Press Assign.
5. Enter a phone number.
6. Press Update.
1. Choose> Personal Directory > Personal Fast Dials.
2. You can choose Previous or Next to move through listings.
3. Highlight the listing that you want and press Select.
1. Search for a Fast Dial code.
2. Highlight the listing you want and press Select.
3. Press Dial.
4. Choose OK to complete the action.
1. Search for a Fast Dial code.
2. Highlight the listing you want and press Select.
3. Press Remove.
1. Choose> Personal Directory (exact name can vary).
2. Choose Logout.
Using Call Logs and Directories
Tips
• Your system administrator can provide you with the user ID and PIN that you need to log in to
Personal Directory.
• Personal Directory automatically logs you out after a certain amount of time. This time limit can
vary. Ask your system administrator for more information.
• Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation
button on your phone to move between input fields.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Accessing Voice Messages
To access voice messages, use the button.
NoteYour company determines the voice message service that your phone system uses. For the most
accurate and detailed information, refer to the documentation that came with your voice
message system.
If you want to...Then...
Set up and personalize
your voice message
service
Check for your new
voice messages
Press and follow the voice instructions.
If a menu appears on your screen, choose an appropriate menu item.
Look for:
• A steady red light on your handset. (This indicator can vary. See
Customizing Rings and Message Indicators, page 50.)
• A flashing message waiting icon and text message on your phone
screen.
Note
The red light and message waiting icon display only when you have a
voice message on your primary line, even if you receive voice messages
on other lines.
Listen for:
• A stutter tone from your handset, headset, or speakerphone when you
place a call.
Note
Listen to your voice
messages or access the
voice messages menu
Send a call to a voice
message system
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Press.
Depending on your voice message service, doing so either auto-dials the
message service or provides a menu on your screen.
If connecting to a voice message service, the line that has a voice message
is selected by default. If more than one line has a voice mail, then the first
available line is selected. Ask your system administrator about options to
always connect to the voice message service on the primary line.
Press iDivert. For more information, see Sending a Call to a Voice Message
System, page 26.
The stutter tone is line-specific. You hear it only when using the line
with the waiting messages.
Accessing Voice Messages
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Using the User Options Web Pages
Your Cisco Unified IP Phone is a network device that can share information with other network
devices in your company, including your personal computer. You can use your computer to log in to
your Cisco Unified CM User Options web pages, where you can control features, settings, and services
for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your
Options web pages.
User
Accessing Your User Options Web Pages
This section describes how to log in and select a phone device.
If you want to...Then do this...
Log in to your User
Options web pages
Select a device after
logging in
Select a
configuration
option after
logging in
1. Obtain a User Options URL, user ID, and default password from your
system administrator.
2. Open a web browser on your computer, enter the URL, and log on.
3. If prompted to accept security settings, click Yes or Install Certificate.
The Cisco Unified Communications Manager User Options main web page
displays. From this page you can choose User Options to access User
Settings, Directory features, a Personal Address Book, and Fast Dials.
Or, to access phone-specific options, select a device (see below).
1. After you have logged in to your User Options web pages, choose User
Options > Device.
The Device Configuration page displays.
2. If you have multiple devices assigned to you, choose the appropriate device
(phone model, Extension Mobility profile, or Remote Destination profile)
from the Name drop-down menu.
Note
Toolbar buttons located at the top of the Device Configuration page are
specific to the selected device type.
1. After you have logged in to your User Options web pages, choose User
Options to access User Settings, Directory, Personal Address Book, Fast
Dials, and Mobility Settings.
2. To return to the Device Configuration page from another page, choose
User Options > Device.
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Using the User Options Web Pages
Configuring Features and Services on the Web
The topics in this section describe how to configure features and services from your User Options web
pages after logging in. See Accessing Your User Options Web Pages, page 60.
Using Personal Directory on the Web
The Personal Directory feature set that you can access on your computer consists of:
• A Personal Address Book (PAB)
• Fast Dials
• Cisco Unified Communications Manager Address Book Synchronizer
NoteYou can also access PAB and Fast Dials from your phone. See Using Personal Directory on
Your Phone, page 55.
Using Your Personal Address Book on the Web
This section describes how to use your PAB from your User Options web pages.
If you want to...Then do this after you log in...
Add a new PAB entry1. Choose User Options > Personal Address Book.
2. Click Add New.
3. Enter information for the entry.
4. Click Save.
Search for a PAB entry1. Choose User Options > Personal Address Book.
2. Specify search information and click Find.
Edit a PAB entry1. Search for a PAB entry.
2. Click a name or nickname.
3. Edit the entry as needed and click Save.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
If you want to...Then do this after you log in...
Delete a PAB entry1. Search for a PAB entry.
2. Select one or more entries.
3. Click Delete Selected.
Assign a line button for PAB
Note
Before you can assign a line button for PAB, your system
administrator must configure the phone to display services.
Contact your system administrator for more information.
1. Choose User Options > Device.
2. Click Service URL.
3. Choose the Personal Address Book service from the Button
drop-down list box.
4. Enter a phone label for the button.
5. Click Save.
6. Click Reset and then click Restart to refresh the phone
configuration.
You can now press the line button to access PAB codes.
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Using the User Options Web Pages
Configuring Fast Dials on the Web
This section describes how to assign Fast Dials from your User Options web pages.
If you want to...Then do this after you log in...
Assign a line button for
Fast Dial
Assign a Fast Dial code
to a PAB entry
Assign a Fast Dial code
to a phone number
(without using a PAB
entry)
Search for a Fast Dial
entry
Note
You can now press the line button to access Fast Dial codes.
Before you can assign a line button for Fast Dial, your system
administrator must configure the phone to display services. Contact
your system administrator for more information.
1. Choose User Options > Device.
2. Click Service URL.
3. Choose the Fast Dial service from the Button drop-down list box.
4. Enter a phone label for the button.
5. Click Save.
6. Click Reset and then click Restart to refresh the phone configuration.
1. Create a PAB entry. See Using Your Personal Address Book on the
Web, page 61.
2. Choose User Options > Fast Dials.
3. Click Add New.
4. Use the Search Options area to find the appropriate PAB entry.
5. Click a phone number in the Search Results area.
6. Change the Fast Dial code, if desired.
7. Click Save.
1. Choose User Options > Fast Dials.
2. Click Add New.
3. Change the Fast Dial code, if desired.
4. Enter a phone number.
5. Click Save.
1. Choose User Options > Fast Dials.
2. Specify search information and click Find.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
If you want to...Then do this after you log in...
Edit a Fast Dial phone
number
Delete a Fast Dial entry 1. Search for a Fast Dial.
1. Choose User Options > Fast Dials.
2. Search for the Fast Dial entry that you want to edit.
3. Click on a component of the entry.
4. Change the phone number.
5. Click Save.
2. Select one or more entries.
3. Click Delete Selected.
Tips
• You can create up to 500 Fast Dial and PAB entries.
• You can create a new Fast Dial entry without using a PAB entry. Such Fast Dial entries are labeled
“raw” in the User Options web pages and do not display a configurable text label.
Using the Address Book Synchronization Tool
You can use the Address Book Synchronization Tool (TABSynch) to synchronize your existing
Microsoft Windows Address Book (if applicable) with your PAB. Entries from your Microsoft
Windows Address Book will then be accessible on your Cisco Unified IP Phone and User Options web
pages. Your system administrator can give you access to TABSynch and provide detailed instructions.
Setting Up Speed Dials on the Web
Depending on configuration, your phone can support several speed-dial features:
• Speed-dial buttons
• Abbreviated Dialing
• Fast Dials
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NoteFor help using speed-dial features, see Speed Dialing, page 34.
If you want to...Then do this after you log in...
Set up speed-dial
buttons
1. Choose User Options > Device.
2. Choose a phone from the Name drop-down menu.
3. Click Speed Dials.
4. Enter a number and label for a speed-dial button (programmable button)
on your phone.
5. Click Save.
Note
Set up Abbreviated
Dialing
Your phone uses the ASCII Label field.
1. Choose User Options > Device.
2. Choose a phone from the Name drop-down menu.
3. Click Speed Dials.
4. Enter a number and label for an Abbreviated Dialing code.
5. Click Save.
Set up Fast DialsSee Configuring Fast Dials on the Web, page 63.
You can also set up Fast Dials on your phone. See Using Personal Directory on
Your Phone, page 55.
Using the User Options Web Pages
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Setting Up Phone Services on the Web
Phone services can include special phone features, network data, and web-based information (such as
stock quotes and movie listings). You must first subscribe to a phone service before accessing it on
your phone.
If you want to...Then do this after you log in...
Subscribe to a service1. Choose User Options > Device.
2. Choose a phone from the Name drop-down menu.
3. Click Phone Services.
4. Click Add New.
5. Choose a service from the drop-down list and click Next.
6. Change the service label and/or enter additional service information, if
available (optional).
7. Click Save.
Search for services1. Select a device.
2. Click Phone Services.
3. Click Find.
Change or end services1. Search for services.
2. Select one or more entries.
3. Click Delete Selected.
Change a service name1. Search for services.
2. Click on the service name.
3. Change the information and click Save.
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If you want to...Then do this after you log in...
Add a service to an
available
programmable phone
button
Access a service on your
phone
1. Choose User Options > Device.
2. Choose a phone from the Name drop-down menu.
3. Click Service URL.
Note
Note
Choose () > Services
If you do not see this option, ask your system administrator to
configure a service URL button for your phone.
4. Choose a service from the Button Service drop-down list.
5. If you want to rename the service, edit the label fields.
Your phone uses the ASCII Label field if the phone does not support
double-byte character sets.
6. Click Save.
7. Click Reset to reset your phone (necessary to see the new button label
on your phone).
Controlling User Settings on the Web
Using the User Options Web Pages
.
User settings include your password, PIN, and language (locale) settings.
If you want to...Then do this after you log in...
Change your password1. Choose User Options > User Settings.
2. In the Browser Password area, enter information.
3. Click Save.
Change your PIN1. Choose User Options > User Settings.
2. In the Phone PIN area, enter information.
3. Click Save.
Change the language (locale) for
your User Options web pages
Change the language (locale) for
your phone screen
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
1. Choose User Options > User Settings.
2. In the User Locale area, choose an item from the Locale
drop-down list.
3. Click Save.
1. Choose User Options > User Settings.
2. Choose an item from the User Locale drop-down list.
3. Click Save.
Tip
Your PIN and password allow you to access different features and services. For example, use your PIN
to log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log
in to your User Options web pages and Cisco WebDialer on your personal computer. For more
information, ask your system administrator.
Controlling Line Settings on the Web
Line settings affect a specific phone line (directory number) on your phone. Line settings can include
call-forwarding, voice message indicators, ring patterns, and line labels.
You can set up other line settings directly on your phone:
• Set up call forwarding for your primary phone line—see Forwarding Calls to Another Number,
page 26.
• Change rings, display, and other phone-model specific settings—see Changing Phone Settings,
page 50.
If you want to...Then do this after you log in...
Set up call forwarding
per line
Change the voice
message indicator
(lamp) setting per line
1. Choose User Options > Device.
2. Choose a phone from the Name drop-down menu.
3. Click Line Settings.
4. If you have more than one directory number (line) assigned to your
phone, choose a line from the Line drop-down menu.
5. In the Incoming Call Forwarding area, choose call forwarding settings
for various conditions.
6. Click Save.
1. Choose User Options > Device.
2. Choose a phone from the Name drop-down menu.
3. Click Line Settings.
4. If you have more than one directory number (line) assigned to your
phone, choose a line from the Line drop-down menu.
5. In the Message Waiting Lamp area, choose from various settings.
Note
Typically, the default message waiting setting prompts your phone to
display a steady red light from the handset light strip to indicate a new
voice message.
6. Click Save.
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If you want to...Then do this after you log in...
Change the audible
voice message indicator
setting per line
1. Choose User Options > Device.
2. Choose a phone from the Name drop-down menu.
3. Click Line Settings.
4. If you have more than one directory number (line) assigned to your
phone, choose a line from the Line drop-down menu.
5. In the Audible Message Waiting Indicator area, choose from various
settings.
Note
Typically, the default message waiting setting prompts your phone to
display a steady red light from the handset light strip to indicate a new
voice message.
6. Click Save.
Change or create a line
text label that appears
on your phone screen
1. Choose User Options > Device.
2. Choose a phone from the Name drop-down menu.
3. Click Line Settings.
4. If you have more than one directory number (line) assigned to your
phone, choose a line from the Line drop-down menu.
5. In the Line Text Label area, enter a text label.
6. Click Save.
Note
Your phone uses the ASCII Label field if the phone does not support
double-byte character sets.
Using the User Options Web Pages
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Setting Up Phones and Access Lists for Mobile Connect
When using Cisco Mobile Connect, you must add your cellular and other phones that you want to use
to make and receive calls using the same directory numbers as your desk phone. These phones are
called remote destinations. You can also define access lists to restrict or allow calls from certain
numbers to be sent to your cellular phone.
If you want to...Then do this after you log in...
Create an access list1. Choose User Options > Mobility Settings > Access Lists.
2. Click Add New.
3. Enter the following information:
–
Name—Identifies the access list.
–
Description—Describes the access list.
4. Choose one of these options:
–
Blocked Access List—Creates list for numbers to be blocked
–
Allowed Access List—Creates list for numbers that will be permitted
5. Click Save.
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If you want to...Then do this after you log in...
Add members to an
access list.
1. Create an access list.
2. Click Add Member to add phone numbers or filters to the list.
3. Select an option from the Filter Mask drop-down list box. You can filter
a directory number, calls with restricted caller ID (Not Available), or
calls with anonymous caller ID (Private).
4. If you select a directory number from the Filter Mask drop-down list
box, enter a phone number or filter in the DN Mask field. You can use
the following wild cards to define a filter:
–
X (upper or lower case)—Matches a single digit. For example,
408555123X matches any number between 4085551230 and
4085551239.
–
!—Matches any number of digits. For example, 408! matches any
number starts with 408.
–
#—Used as a single digit for exact match.
5. To add this member to the access list, click Save.
6. To save the access list, click Save.
Using the User Options Web Pages
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
If you want to...Then do this after you log in...
Add a new remote
destination
1. Choose User Options > Mobility Settings > Remote Destinations.
2. Select the device from the Name drop-down list box.
3. Click Remote Destinations.
4. Click Add New.
5. Enter the following information:
–
Name—Enter a name for the cellular (or other) phone.
–
Destination Number—Enter your cellular phone number.
–
Answer Too Soon Timer—Enter the amount of time before you can
pick up a call on the remote destination (in milliseconds).
–
Answer Too Late Timer—Enter the amount of time after which it is
too late to pick up a call on the remote destination (in milliseconds).
–
Delay Before Ringing Timer—Enter the amount of time before the
call rings on the remote destination (in milliseconds).
–
Remote Destination Profile—Select a remote destination profile,
which contains the settings that apply to all of your remote
destinations.
–
Allowed Access List—Select a phone number or rule that allows your
cellular phone to ring when a call comes in to your desktop phone.
You can select an allowed access list or blocked access list, but not
both.
–
Blocked Access List—Select a phone number or rule for which your
cellular phone does not ring when a call comes in to your desktop
phone. You can select an allowed access list or blocked access list,
but not both.
–
Mobile Phone—Select to allow your cellular phone can accept a call
sent from your desktop phone.
–
Enable Mobile Connect—Select to allow your cellular phone to ring
simultaneously with your desktop phone.
–
Smart Client Installed—Select to indicate that the remote destination
you are setting up is a smartphone.
6. Click Save.
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Using the User Options Web Pages
Using Cisco WebDialer
Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by
clicking items in a web browser. Your system administrator must configure this feature for you.
If you want to...Then...
Use WebDialer with
your User Options
directory
Use WebDialer with
another online
corporate directory
(not your User
Options directory)
1. Log in to your User Options web pages. See Accessing Your User Options
Web Pages, page 60.
2. Choose User Options > Directory and search for a coworker.
3. Click the number that you want to dial.
4. If this is your first time using WebDialer, set up preferences on the Make
Call page.
5. Click Dial. (See the last row in this table to learn how to suppress this
page in the future, if desired.)
The call is now placed on your phone.
6. To end a call, click Hangup or hang up from your phone.
1. Log in to a WebDialer-enabled corporate directory and search for
coworkers.
2. Click the number that you want to dial.
3. When prompted, enter your user ID and password.
4. If this is your first time using WebDialer, set up preferences on the Make
Call page.
5. Click Dial. (See the last row in this table to learn how to suppress this
page in the future, if desired.)
The call is now placed on your phone.
6. To end a call, click Hangup or hang up from your phone.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
If you want to...Then...
Log out of WebDialer Click the logout icon in the Make Call or Hang Up page.
Set up, view, or
change WebDialer
preferences
Access the Make Call page.
The Make Call page appears the first time that you use WebDialer (after you
click the number that you want to dial.)
The Make Call page contains the following options:
• Preferred language—Determines the language used for WebDialer
settings and prompts.
• Use preferred device—Identifies the Cisco Unified IP Phone (Calling
device) and directory number (Calling line) that you will use to place
WebDialer calls. If you have one phone with a single line, the appropriate
phone and line are automatically selected. Otherwise, choose a phone
and/or line. If you have more than one phone, it will be specified by
device type and MAC address. (To display the MAC address on your
phone, choose
Note
If you have an Extension Mobility profile, you can select your Extention
Mobility logged-in device from the Calling device menu.
> Network Configuration > Host Name.)
• Do not display call confirmation—If selected, prompts WebDialer to
suppress the Make Call page. This page appears by default after you click
a phone number in a WebDialer-enabled online directory.
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Understanding Additional Configuration Options
Understanding Additional Configuration Options
Your system administrator can configure your phone to use specific button and softkey templates
along with special services and features, if appropriate. This table provides an overview of some
configuration options that you might want to discuss with your phone system administrator based on
your calling needs or work environment.
NoteYou can locate Phone Guides and other documents listed in this table on the web:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.
html
If you...Then...For more information...
Need to handle more
calls on your phone line
Need more than one
phone line
Need more speed-dial
buttons
Work with (or work as)
an administrative
assistant
Want to use one
extension for several
phones
Ask your system administrator to
configure your line to support more
calls.
Ask your system administrator to
configure one or more additional
directory numbers for you.
First make sure that you are using all
of your currently available speed-dial
buttons.
If you need additional speed-dial
buttons, try using Abbreviated Dialing
or subscribing to the Fast Dial service.
Another option is to attach the
Cisco Unified IP Phone Expansion
Module 7914 to your Cisco Unified IP
Phone 7962G.
Consider using:
• Cisco Unified Communications
Manager Assistant
• A shared line
Request a shared line. This allows you
to use one extension for your desk
phone and lab phone, for example.
Talk to your system administrator
or phone support team.
Talk to your system administrator
or phone support team.
See:
• Speed Dialing, page 34
• Cisco Unified IP Phone
Expansion Module 7914
Phone Guide (7962G SCCP
phone only. The Cisco Unified
IP Phone 7942G does not
support the Cisco Unified IP
Phone 7914 Expansion
Module)
See:
• Using a Shared Line, page 38
• Cisco Unified
Communications Manager
Assistant User Guide
See Using a Shared Line, page 38.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
If you...Then...For more information...
Share phones or office
space with coworkers
Answer calls frequently
or handle calls on
someone’s behalf
Need to make video
calls (SCCP phones
only)
Determine the state of a
phone line associated
with a speed-dial
button, call log, or
directory listing on
your phone
Want to temporarily
apply your phone
number and settings to
a shared
Unified IP Phone
Cisco
Consider using:
• Call Park to store and retrieve
calls without using the transfer
feature
• Call Pickup to answer calls ringing
on another phone
• A shared line to view or join
coworkers’ calls
• Cisco Extension Mobility to apply
your phone number and user
profile to a shared
Unified IP Phone
Cisco
Ask your system administrator to set
up the AutoAnswer feature for your
phone.
Consider using Cisco Unified Video
Advantage, which enables you to make
video calls using your Cisco Unified
Phone, your personal computer,
IP
and an external video camera.
Ask your administrator to set up the
Busy Lamp Field (BLF) feature for
your phone.
Ask your system administrator about
the Cisco Extension Mobility Service.
Ask your system administrator
about these features and see:
• Advanced Call Handling,
page 34
• Using a Shared Line, page 38
• Using Cisco Extension
Mobility, page 45
See Using AutoAnswer, page 49.
Contact your system
administrator for additional
assistance and see the Cisco
Unified Video Advantage Quick
Start Guide and User Guide.
See Using BLF to Determine a Line
State, page 41.
See Using Cisco Extension
Mobility, page 45.
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Troubleshooting Your Phone
Troubleshooting Your Phone
This section provides troubleshooting information for your Cisco Unified IP Phone.
General Troubleshooting
This section provides information to help you troubleshoot general problems with your phone. For
more information, see your system administrator.
SymptomExplanation
You cannot hear a dial
tone or complete a call
The Settings button is
unresponsive
The softkey that you
want to use does not
appear
Barge fails and results
in a fast busy tone
You are disconnected
from a call that you
joined using Barge
Cisco CallBack failsThe other party might have call forwarding enabled.
One or more of the following factors might apply:
• You must log into the Extension Mobility service.
• You must enter a client matter code (CMC) or forced authorization
code (FAC) after dialing a number. (SCCP phones only)
• Your phone has time-of-day restrictions that prevent you from using
some features during certain hours of the day.
Your system administrator might have disabled on your phone.
One or more of the following factors might apply:
• You must press more to reveal additional softkeys.
• You must change the line state (for example, go off-hook or have a
connected call).
• Your phone is not configured to support the feature associated with
that softkey.
You cannot barge an encrypted call if the phone you are using is not
configured for encryption. When your barge attempt fails for this reason,
your phone plays a fast busy tone.
You will be disconnected from a call that you have joined using Barge if
the call is put on hold, transferred, or turned into a conference call.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Viewing Phone Administration Data
Your system administrator might ask you to access administration data on your phone for
troubleshooting purposes.
If you are asked to...Then...
Access network
configuration data
Access status dataChoose> Status and select the status item that you want to view.
Access phone model
information
Access phone call and
voice quality information
Choose> Network Configuration and select the network
configuration item that you want to view.
Choose> Model Information.
Choose> Status > Call Statistics.
Using the Quality Reporting Tool
Your system administrator may temporarily configure your phone with the Quality Reporting Tool
(QRT) to troubleshoot performance problems. You can press QRT or Quality Reporting Tool to
submit information to your system administrator. Depending on configuration, use the QRT to:
• Immediately report an audio problem on a current call.
• Select a general problem from a list of categories and choose reason codes.
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Cisco One-Year Limited Hardware Warranty Terms
Cisco One-Year Limited Hardware Warranty Terms
There are special terms applicable to your hardware warranty and various services that you can use
during the warranty period. Your formal Warranty Statement, including the warranties and license
agreements applicable to Cisco software, is available on Cisco.com at the following URL:
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
80OL-17709-01
Index
A
Abbreviated Dialing 64
Address Book Synchronization Tool 64
answering calls, options for 20
ASCII label field support 65
audible message waiting indicator 58
audio problems 78
audio, quality of 6
authenticated calls 42
Auto Dial 16
AutoAnswer 49
B
barge
and privacy
and shared lines 38
using 39
BLF 41
BLF Pickup 41
Busy Lamp Field
see BLF
button 33
40
41
C
call activity area, viewing 12
call forwarding 26
configuring from web page 68
call logs
dialing from a URL entry in
erasing 52
viewing and dialing from 52
call park 36
call pickup, using 35
call waiting 20
caller ID 12
call-handling, advanced 34
call-handling, basic 16
calls
answering
barging 39
blocking 27
compared to lines 10
conference features for 28
ending 21
forwarding 26, 68
handling multiple 23
holding and resuming 22
icons for 11
maximum per line 10
multiple parties on 28
multiple, switching between 23
muting 23
20
53
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
parking 36
placing 16
prioritizing 43
redirecting while ringing 35
reporting problems with 78
secure 42
storing and retrieving 36
transferring 25
using DND 27
viewing 12, 23
viewing multiple 24
Cisco Unified Communications Manager
Address Book Synchronizer
64
Cisco Unified IP Phone
adjusting height of
5
connecting 4
description of 7
feature configuration for 14, 75
illustration of 7
online help for 13
registering 5
securing handset rest 5
web-based services for 60
Tabs, phone and feature 12
TABSynch 64
TAPS, using 5
telephony features
audible message waiting indicator
text, entering on phone 14
Tool for Auto-Registered Phones Support 5
transferring, options for 25
troubleshooting 77
See also QRT 77
Two-way 11
58
U
W
warnings, safety 2
web-based services
configuring
see also User Options web pages
WebDialer
whisper 11
60
17, 73
URL dialing, from call log 53
User Options web pages
accessing
configuring features and services with 61
subscribing to phone services with 66
60
V
voice message indicator 58
changing setting for 68
voice message service 58
volume button, description of 10
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Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
88OL-17709-01
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