Dell XPS 9575 User manual
XPS 15 2-in-1
Service Manual
Computer Model: XPS 15-9575
Regulatory Model: P73F
Regulatory Type: P73F001
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2017-2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other
trademarks may be trademarks of their respective owners.
2018 - 10
Rev. A02
Contents
1 Before working inside your computer............................................................................................................. 7
Before you begin ................................................................................................................................................................7
Safety instructions............................................................................................................................................................. 7
Recommended tools.......................................................................................................................................................... 7
Screw list.............................................................................................................................................................................8
2 After working inside your computer............................................................................................................... 9
3 Removing the base cover............................................................................................................................. 10
Procedure.......................................................................................................................................................................... 10
4 Replacing the base cover............................................................................................................................. 13
Procedure.......................................................................................................................................................................... 13
5 Removing the solid-state drive..................................................................................................................... 16
Prerequisites......................................................................................................................................................................16
Procedure.......................................................................................................................................................................... 16
6 Replacing the solid-state drive..................................................................................................................... 17
Procedure...........................................................................................................................................................................17
Post-requisites...................................................................................................................................................................17
7 Removing the I/O-board interposers............................................................................................................ 18
Prerequisites...................................................................................................................................................................... 18
Procedure.......................................................................................................................................................................... 18
8 Replacing the I/O-board interposers............................................................................................................20
Procedure ........................................................................................................................................................................ 20
Post-requisites.................................................................................................................................................................. 21
9 Removing the heat sink............................................................................................................................... 22
Prerequisites..................................................................................................................................................................... 22
Procedure..........................................................................................................................................................................22
10 Replacing the heat sink.............................................................................................................................. 24
Procedure..........................................................................................................................................................................24
Post-requisites..................................................................................................................................................................25
11 Removing the fans...................................................................................................................................... 26
Prerequisites..................................................................................................................................................................... 26
Procedure..........................................................................................................................................................................26
12 Replacing the fans......................................................................................................................................27
Procedure..........................................................................................................................................................................27
Contents
3
Post-requisites..................................................................................................................................................................27
13 Removing the battery.................................................................................................................................28
Lithium-ion battery precautions..................................................................................................................................... 28
Prerequisites..................................................................................................................................................................... 28
Procedure..........................................................................................................................................................................28
14 Replacing the battery.................................................................................................................................30
Procedure..........................................................................................................................................................................30
Post-requisites..................................................................................................................................................................30
15 Removing the I/O board..............................................................................................................................31
Prerequisites...................................................................................................................................................................... 31
Procedure.......................................................................................................................................................................... 31
16 Replacing the I/O board............................................................................................................................. 33
Procedure..........................................................................................................................................................................33
Post-requisites..................................................................................................................................................................34
17 Removing the speakers.............................................................................................................................. 35
Prerequisites..................................................................................................................................................................... 35
Procedure..........................................................................................................................................................................35
18 Replacing the speakers...............................................................................................................................36
Procedure..........................................................................................................................................................................36
Post-requisites..................................................................................................................................................................36
19 Removing the coin-cell battery...................................................................................................................37
Prerequisites..................................................................................................................................................................... 37
Procedure..........................................................................................................................................................................37
20 Replacing the coin-cell battery.................................................................................................................. 38
Procedure..........................................................................................................................................................................38
Post-requisites..................................................................................................................................................................38
21 Removing the power button with ngerprint reader................................................................................... 39
Prerequisites..................................................................................................................................................................... 39
Procedure..........................................................................................................................................................................39
22 Replacing the power button with ngerprint reader................................................................................... 41
Procedure.......................................................................................................................................................................... 41
Post-requisites.................................................................................................................................................................. 41
23 Removing the display assembly..................................................................................................................43
Prerequisites..................................................................................................................................................................... 43
Procedure..........................................................................................................................................................................43
24 Replacing the display assembly..................................................................................................................45
Contents
4
Procedure..........................................................................................................................................................................45
Post-requisites..................................................................................................................................................................46
25 Removing the system board.......................................................................................................................47
Prerequisites..................................................................................................................................................................... 47
Procedure..........................................................................................................................................................................47
26 Replacing the system board.......................................................................................................................49
Procedure..........................................................................................................................................................................49
Post-requisites................................................................................................................................................................. 50
Entering the Service Tag in the BIOS setup program................................................................................................. 50
27 Removing the palm-rest and keyboard assembly........................................................................................ 51
Prerequisites...................................................................................................................................................................... 51
Procedure.......................................................................................................................................................................... 51
28 Replacing the palm-rest and keyboard assembly........................................................................................52
Procedure..........................................................................................................................................................................52
Post-requisites..................................................................................................................................................................52
29 Downloading drivers.................................................................................................................................. 53
Downloading the audio driver.........................................................................................................................................53
Downloading the graphics driver................................................................................................................................... 53
Downloading the USB 3.0 driver....................................................................................................................................54
Downloading the Wi-Fi driver.........................................................................................................................................54
Downloading the media-card reader driver.................................................................................................................. 55
Downloading the ngerprint reader driver....................................................................................................................55
Downloading the chipset driver..................................................................................................................................... 56
Downloading the network driver....................................................................................................................................56
30 System setup.............................................................................................................................................58
Boot Sequence.................................................................................................................................................................58
Navigation keys................................................................................................................................................................58
BIOS overview..................................................................................................................................................................58
Entering BIOS setup program........................................................................................................................................ 59
Enabling or disabling the USB in BIOS setup program..........................................................................................59
Identifying the storage drive in BIOS setup program............................................................................................ 59
Checking the system memory in BIOS setup program......................................................................................... 59
System setup options......................................................................................................................................................59
31 System and setup password....................................................................................................................... 65
Assigning a system setup password..............................................................................................................................65
Deleting or changing an existing system setup password.......................................................................................... 65
Clearing CMOS settings................................................................................................................................................. 66
Clearing BIOS (System Setup) and System passwords..............................................................................................66
32 Troubleshooting......................................................................................................................................... 67
Flashing the BIOS.............................................................................................................................................................67
Contents
5
Reinstall Windows using a USB recovery drive............................................................................................................ 67
Flashing BIOS (USB key)................................................................................................................................................ 67
Fixing a no-boot issue caused by USB-boot support..................................................................................................68
Enhanced Pre-Boot System Assessment (ePSA) diagnostics...................................................................................68
Running the ePSA diagnostics.................................................................................................................................68
System diagnostic lights................................................................................................................................................. 69
Flea power release........................................................................................................................................................... 70
Wi-Fi power cycle............................................................................................................................................................ 70
33 Getting help and contacting Dell.................................................................................................................71
Self-help resources........................................................................................................................................................... 71
Contacting Dell..................................................................................................................................................................71
6 Contents
Before working inside your computer
NOTE: The images in this document may dier from your computer depending on the conguration you ordered.
Before you begin
1 Save and close all open les and exit all open applications.
2 Shut down your computer. Click Start > Power > Shut down.
NOTE: If you are using a dierent operating system, see the documentation of your operating system for shut-down
instructions.
3 Disconnect your computer and all attached devices from their electrical outlets.
4 Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.
5 Remove any media card and optical disc from your computer, if applicable.
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and ensure your personal safety.
1
WARNING
best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
WARNING: Disconnect all power sources before opening the computer cover or panels. After you nish working inside the
computer, replace all covers, panels, and screws before connecting to the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is at and clean.
CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching pins and contacts.
CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped
with the product or at www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the
metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate static electricity,
which could harm internal components.
CAUTION: When you disconnect a cable, pull on its connector or on its pull tab, not on the cable itself. Some cables have
connectors with locking tabs or thumb-screws that you must disengage before disconnecting the cable. When disconnecting
cables, keep them evenly aligned to avoid bending any connector pins. When connecting cables, ensure that the ports and
connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
: Before working inside your computer, read the safety information that shipped with your computer. For more safety
Recommended tools
The procedures in this document may require the following tools:
• Phillips #00 and #01 screwdriver
• Torx #5 (T5) screwdriver
• Plastic scribe
Before working inside your computer 7
Screw list
The following table provides the list of screws that are used for securing dierent components.
Table 1. Screw list
Component Secured to Screw type Quantity Screw image
Base cover Palm-rest and keyboard
assembly
Torx head M2x3 8
Battery Palm-rest and keyboard
assembly
Display assembly Palm-rest and keyboard
assembly
Display-cable bracket System board M1.6x1.8 2
Fans Palm-rest and keyboard
assembly
Fingerprint-reader Palm-rest and keyboard
assembly
Heat sink System board M2x3 5
I/O board Palm-rest and keyboard
assembly
I/O-board interposer
Power button Palm-rest and keyboard
Palm-rest and keyboard
assembly
assembly
M2x5 8
M2.5x4 6
M2x3 4
M1.6x1.8 1
M2x3 1
M1.6x5.5 4
M2x1.7 1
Speakers Palm-rest and keyboard
assembly
Solid-state drive System board M2x3 1
System board Palm-rest and keyboard
assembly
USB Type-C bracket I/O board M2x4 3
Type-C USB bracket System board M2x4 3
Wireless-antenna
bracket
8 Before working inside your computer
System board M2x4 2
M2x1.7 2
M2x3 2
After working inside your computer
CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.
1 Replace all screws and ensure that no stray screws remain inside your computer.
2 Connect any external devices, peripherals, or cables you removed before working on your computer.
3 Replace any media cards, discs, or any other parts that you removed before working on your computer.
4 Connect your computer and all attached devices to their electrical outlets.
5 Turn on your computer.
2
After working inside your computer 9
Removing the base cover
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Remove the eight torx head screws (M2x3) that secure the base cover to the palm-rest and keyboard assembly.
3
2
Using a plastic scribe, pry the base cover from the right corner of the palm-rest and keyboard assembly.
NOTE
: Do not begin to pry the base cover from top edge (next to hinges), as this may break the plastic clips and lead to
cosmetic damage.
3 Pry the base cover starting from the right side of palm-rest and keyboard assembly.
4 Pry the base cover from the bottom left corner of the palm-rest and keyboard assembly.
5 Pry the base cover from the left side of the palm-rest and keyboard assembly.
10 Removing the base cover
6 Move the base cover from left to right and lift the base cover from the palm-rest and keyboard assembly.
7 Turn-o the battery switch.
Removing the base cover
11
NOTE: Turn-o the battery switch before you proceed to remove any other component from your computer.
12 Removing the base cover
Replacing the base cover
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Turn-on the battery switch, If was turned o earlier.
4
2 Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly.
Replacing the base cover 13
3 Snap the base cover into the tabs on the palm-rest and keyboard assembly.
4 Replace the eight torx head screws (M2x3) that secure the base cover to the palm-rest and keyboard assembly.
14
Replacing the base cover
Replacing the base cover 15
Removing the solid-state drive
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state.
Prerequisites
Remove the base cover.
Procedure
1 Peel and remove the thermal pad from the solid-state drive.
5
2 Remove the screw (M2x3) that secures the solid-state drive to the system board.
3 Lift the solid-state drive at an angle, then slide and remove the solid-state drive from the solid-state drive slot.
16 Removing the solid-state drive
Replacing the solid-state drive
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
Procedure
1 Align the notch on the solid-state drive with the tab on the solid-state drive slot.
2 At an angle, slide the solid-state drive into the solid-state drive slot.
3 Replace the screw (M2x3) that secures the solid-state drive to the system board.
6
4 Adhere the thermal pad on the solid-state drive.
Post-requisites
Replace the base cover.
Replacing the solid-state drive 17
Removing the I/O-board interposers
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the base cover.
Procedure
1 Remove the four screws (M1.6x5.5) that secure the I/O-board cable to the system board.
2 Peel and remove the I/O-board cable from the fans.
7
3 Remove the two I/O-board interposers from the system board.
NOTE
: Remove the I/O-board interposers immediately after removing the I/O-board cable to prevent the interposers from
falling out of your computer. The pins on the interposer boards are very fragile. Avoid contact with the pins or bottom of the
boards, instead handle the boards by lifting and holding from the edges or side. After removing the interposer boards from
the system, place them on an ESD mat in a location where contact and movement can be avoided. DO NOT push or apply
pressure to the pins on the interposer boards and DO NOT use any motion that may scratch the pins, such as rotating/
turning the boards while they are in contact with any surface.
18 Removing the I/O-board interposers
Removing the I/O-board interposers 19
Replacing the I/O-board interposers
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Using the alignment posts, place the two I/O-board interposers on the system board.
8
2 Align the screw holes on the I/O-board cable with the screw holes on the I/O-board interposers and adhere the I/O-board cable to
the fans.
NOTE
: When installing the I/O board cable, align and connect the I/O board end to the I/O board side and the system board
end to the system board side.
CAUTION: Wrong alignment of the cable might cause damage to the connectors.
3 Replace the four screws (M1.6x5.5) that secure the I/O-board cable to the system board.
20 Replacing the I/O-board interposers
Post-requisites
Replace the base cover.
Replacing the I/O-board interposers
21
Removing the heat sink
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
WARNING: The heat sink may become hot during normal operation. Allow sucient time for the heat sink to cool before you
touch it.
CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in your skin can
reduce the heat transfer capability of the thermal grease.
Prerequisites
Remove the base cover.
Procedure
1 Peel the tape that secures the heat-sink shield to the system board.
9
NOTE
: The tape on the heat-sink shield is necessary to reduce the noise for the system. The tape can be reused and has to
be adhered when the heat-sink shield is installed.
2 Using a plastic scribe, release the heat-sink shield from the slots on the system board.
3 Lift the heat-sink shield o the system board.
4 In reverse sequential order (as indicated on the heat sink), remove the four screws (M2x3) that secure the heat sink to the system
board.
5 Remove the screw (M2x3) that secures the heat sink to the palm-rest and keyboard assembly.
6 Lift the heat sink o the system board.
22 Removing the heat sink
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