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XPS 8910
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Table of contents
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Dell XPS 8910 User Manual

XPS 8910
Service Manual
Computer Model: XPS 8910 Regulatory Model: D24M Regulatory Type: D24M001
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other
trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
2017 - 02
Rev. A01
Contents
Before working inside your computer........................... 10
Before you begin .....................................................................................10
Safety instructions...................................................................................10
Recommended tools.................................................................................11
Screw list................................................................................................. 12
After working inside your computer..............................14
Technical overview....................................................... 15
Inside view of your computer...................................................................16
System-board components...................................................................... 17
Removing the right-side cover......................................19
Procedure................................................................................................19
Replacing the right-side cover......................................21
Procedure................................................................................................22
Removing the top cover............................................... 24
Prerequisites............................................................................................24
Procedure................................................................................................24
Replacing the top cover...............................................26
Procedure............................................................................................... 26
Post-requisites........................................................................................ 26
3
Removing the bottom cover......................................... 27
Prerequisites............................................................................................27
Procedure................................................................................................27
Replacing the bottom cover.........................................29
Procedure............................................................................................... 29
Post-requisites........................................................................................ 29
Removing the front bezel ............................................30
Prerequisites........................................................................................... 30
Procedure................................................................................................ 31
Replacing the front bezel............................................. 33
Procedure................................................................................................33
Post-requisites........................................................................................ 33
Removing the primary hard-drive.................................34
Prerequisites............................................................................................34
Procedure (with tabs)............................................................................. 34
Replacing the primary hard-drive ................................ 37
Procedure (with tabs)..............................................................................37
Post-requisites.........................................................................................37
Removing the primary hard-drive.................................38
Prerequisites............................................................................................38
Procedure (with screws).........................................................................38
Replacing the primary hard-drive ................................42
Procedure................................................................................................42
Post-requisites........................................................................................ 42
4
Removing the secondary hard-drive.............................43
Prerequisites............................................................................................43
Procedure................................................................................................43
Replacing the secondary hard-drive.............................47
Post-requisites........................................................................................ 47
Procedure................................................................................................47
Removing the solid-state drive.....................................48
Prerequisites............................................................................................48
Procedure............................................................................................... 48
Replacing the solid-state drive.....................................50
Procedure............................................................................................... 50
Post-requisites........................................................................................ 52
Removing the power-supply unit..................................53
Prerequisites........................................................................................... 53
Procedure............................................................................................... 53
Replacing the power-supply unit.................................. 57
Procedure................................................................................................57
Post-requisites........................................................................................ 58
Removing the coin-cell battery.................................... 59
Prerequisites........................................................................................... 59
Procedure............................................................................................... 59
Replacing the coin-cell battery.....................................61
Procedure................................................................................................61
Post-requisites......................................................................................... 61
5
Removing the chassis fan............................................ 62
Prerequisites........................................................................................... 62
Procedure............................................................................................... 62
Replacing the chassis fan............................................ 65
Procedure............................................................................................... 65
Post-requisites........................................................................................ 66
Removing the graphics card.........................................67
Prerequisites............................................................................................67
Procedure................................................................................................67
Replacing the graphics card.........................................69
Procedure............................................................................................... 69
Post-requisites........................................................................................ 69
Removing the full-length graphics cards...................... 70
Prerequisites............................................................................................70
Procedure................................................................................................ 71
Replacing the full-length graphics cards...................... 73
Procedure................................................................................................73
Post-requisites........................................................................................ 73
Removing the memory modules................................... 74
Prerequisites............................................................................................ 74
Procedure................................................................................................74
Replacing the memory modules................................... 76
Procedure................................................................................................76
Post-requisites........................................................................................ 78
6
Removing the optical drive...........................................79
Prerequisites ...........................................................................................79
Procedure................................................................................................79
Replacing the optical drive...........................................83
Procedure............................................................................................... 83
Post-requisites.................................................................................. 83
Removing the power-button module............................ 84
Prerequisites............................................................................................84
Procedure............................................................................................... 84
Replacing the power-button module............................ 86
Procedure............................................................................................... 86
Post-requisites........................................................................................ 86
Removing the top I/O-panel.........................................87
Prerequisites............................................................................................87
Procedure................................................................................................87
Replacing the top I/O-panel.........................................90
Procedure............................................................................................... 90
Post-requisites........................................................................................ 90
Removing blower and heat-sink assembly.....................91
Prerequisites............................................................................................ 91
Procedure................................................................................................91
Replacing blower and heat-sink assembly.................... 95
Procedure............................................................................................... 95
Post-requisites........................................................................................ 96
7
Removing the processor fan and heat-sink assembly... 97
Prerequisites............................................................................................97
Procedure................................................................................................97
Replacing the processor fan and heat-sink assembly... 99
Procedure............................................................................................... 99
Post-requisites........................................................................................ 99
Removing the processor............................................. 101
Prerequisites...........................................................................................101
Procedure...............................................................................................101
Replacing the processor............................................. 103
Procedure..............................................................................................103
Post-requisites.......................................................................................105
Removing the wireless card........................................106
Prerequisites.......................................................................................... 106
Procedure..............................................................................................106
Replacing the wireless card........................................ 108
Procedure..............................................................................................108
Post-requisites.......................................................................................109
Removing the antenna................................................ 110
Prerequisites...........................................................................................110
Procedure...............................................................................................110
Replacing the antenna.................................................113
Procedure...............................................................................................113
Post-requisites........................................................................................113
8
Removing the system board........................................ 114
Prerequisites...........................................................................................114
Procedure...............................................................................................115
Replacing the system board........................................ 116
Procedure...............................................................................................116
Post-requisites........................................................................................116
Flashing the BIOS....................................................... 118
BIOS setup program....................................................119
BIOS overview........................................................................................119
Entering BIOS setup program................................................................. 119
System Setup Options...........................................................................120
Clearing forgotten passwords................................................................ 125
Prerequisites.................................................................................... 125
Procedure........................................................................................125
Post-requisites.................................................................................128
Clearing CMOS settings........................................................................ 128
Prerequisites.................................................................................... 128
Procedure........................................................................................128
Post-requisites.................................................................................130
Diagnostics................................................................. 131
Getting help and contacting Dell.................................132
Self-help resources................................................................................ 132
Contacting Dell...................................................................................... 133
9
GUID-5D3B1051-9384-409A-8D5B-9B53BD496DE8

Before working inside your computer

NOTE: The images in this document may dier from your computer depending on the conguration you ordered.
GUID-D1AE8571-3E47-4D09-AD7C-6AB2F8F0541F

Before you begin

1 Save and close all open les and exit all open applications.
2 Shut down your computer. Click Start → Power → Shut down.
NOTE: If you are using a dierent operating system, see the documentation of your operating system for shut-down instructions.
3 Disconnect your computer and all attached devices from their electrical outlets.
4 Disconnect all attached network devices and peripherals, such as keyboard,
mouse, and monitor from your computer.
5 Remove any media card and optical disc from your computer, if applicable.
6 After the computer is unplugged, press and hold the power button for 5 seconds
to ground the system board.
GUID-71128823-CE64-4E17-9439-DEE95AF668C4

Safety instructions

Use the following safety guidelines to protect your computer from potential damage and ensure your personal safety.
WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
10
WARNING: Disconnect all power sources before opening the computer cover or panels. After you nish working inside the computer, replace all covers, panels, and screws before connecting to the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is at and clean.
CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching pins and contacts.
CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/
regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate static electricity, which could harm internal components.
CAUTION: When you disconnect a cable, pull on its connector or on its pull tab, not on the cable itself. Some cables have connectors with locking tabs or thumb-screws that you must disengage before disconnecting the cable. When disconnecting cables, keep them evenly aligned to avoid bending any connector pins. When connecting cables, ensure that the ports and connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
GUID-6F9394C5-085D-4E07-924F-D3EA18F0757A

Recommended tools

The procedures in this document may require the following tools:
• Philips screwdriver
• Flat-head screwdriver
• Plastic scribe
11
GUID-FA888C3D-2FA8-479D-98DB-D7B3F27035D7

Screw list

The following table provides the list of screws that are used for securing dierent components to the computer.
Table 1. Screw list
Component Secured to Screw type Quantity Screw image
Hard drive Hard-drive
bracket
#6-32x1/4'' 4
Hard-drive cage
Power-supply bracket
Power-supply unit
Blower Heat-sink
Chassis fan Chassis #6-32x1/4'' 1
Power button module
Solid-state drive
Wireless card System board M2x2.5 1
Top IO panel Chassis #6-32x1/4'' 4
Chassis #6-32x1/4'' 6 (two per
Chassis #6-32x1/4'' 2
Chassis #6-32x1/4'' 4
#6-32x1/4'' 3
assembly
Top panel #6-32x1/4'' 1
System board M2x2.5 1
hard-drive cage installed)
12
Component Secured to Screw type Quantity Screw image
ODD ODD bracket M2x2.5 1
System board Chassis #6-32x1/4'' 8
13
GUID-06588814-2678-4667-9FF9-C009F4BCE185

After working inside your computer

CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.
1 Replace all screws and ensure that no stray screws remain inside your computer.
2 Connect any external devices, peripherals, or cables you removed before working
on your computer.
3 Replace any media cards, discs, or any other parts that you removed before
working on your computer.
4 Connect your computer and all attached devices to their electrical outlets.
5 Turn on your computer.
14
GUID-93575C2B-9DA3-42EF-B01E-9C841B3CE7F5

Technical overview

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at
regulatory_compliance.
www.dell.com/
15
GUID-448B3EEF-B478-4D2D-A745-D7DA94EB263E

Inside view of your computer

1 chassis fan 2 memory module
3 optical drive 4 power-supply unit
5 front bezel 6 graphics card
7 system board 8 processor fan and heat-sink
16
assembly
GUID-09138897-CBE9-49C8-B4BA-9882357209CF

System-board components

1 system board power connector
(ATX_POWER)
3 USB 1 (F_SSUSB1) 4 SATA 6 Gbps for hard drive
5 SATA 6 Gbps for optical drive
(SATA2)
7 SATA 6 Gbps drive connector
(SATA4)
2 USB 2 (F_SSUSB2)
(SATA1)
6 SATA 6 Gbps drive connector
(SATA3)
8 solid-state drive slot (M.2 SSD)
17
9 front I/O panel (F_PANEL) 10 media card reader connector
11 CMOS-reset jumper (CMOS
JUMPER)
13 PCI-Express x16 card slot (SLOT1) 14 PCI-Express x1 card slots (SLOT 2
15 PCI-Express x4 card slot (SLOT 4) 16 front audio connector (F_audio)
17 wireless-card slot (M.2_SLOT1) 18 CPU power cable (ATX_CPU)
19 chassis-fan connector (TOP_FAN) 20 processor socket
21 processor release latch 22 processor-fan connector
23 coin-cell battery (CMOS BATTERY) 24 memory-module slot (DIMM3)
25 memory-module slot (DIMM1) 26 memory-module slot (DIMM4)
27 memory-module slot (DIMM2)
(CARD_READER)
12 password-reset jumper
(PASSWORD JUMPER)
and SLOT 3)
(CPU_FAN)
18
GUID-32920A3D-EF37-460E-B64C-7149A8013426

Removing the right-side cover

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at
regulatory_compliance.
GUID-EDCF1D0A-9913-4F7C-B653-5FE8FC6F3908

Procedure

1 Lay the computer on the left side.
2 Pull the right-side cover release latch.
3 Lift the right-side cover and then slide it towards the top of the computer.
www.dell.com/
19
4 Remove the right-side cover from the chassis.
Figure 1. Removing the right-side cover
1 chassis 2 right-side cover release latch
3 right-side cover
20
GUID-1C3945D8-E66C-4259-9384-C8C7E07F7495

Replacing the right-side cover

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at
regulatory_compliance.
www.dell.com/
21
GUID-D9051F2F-09D0-4AEC-8F3C-D6B5EA9F14D1

Procedure

1 Align the tabs on the right-side cover with the slots on the chassis and snap the
side-cover to lock it in place.
Figure 2. Right-side cover replacement
1
slots 2 tabs
3 chassis 4 right-side cover
22
2 Place the computer in an upright position.
23
GUID-3F6153AE-D9C1-4062-B211-E93EC9AE091F

Removing the top cover

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at
regulatory_compliance.
GUID-D6090253-6EAF-4672-A7FA-5772B9885A3E

Prerequisites

Remove the right-side cover.
GUID-99ED113A-2093-499A-AC10-70C0AE9305C0

Procedure

1 Place the computer in an upright position.
www.dell.com/
24
2 Pry the cover from the back corner and lift the top cover away from the chassis.
Figure 3. Removing the top cover
1
top cover 2 chassis
25
GUID-8C492B5B-B5ED-4E67-9666-D18E8041AFFB

Replacing the top cover

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at
regulatory_compliance.
GUID-20FD4DCE-22FD-4D36-A59C-804C06543E0B

Procedure

Align the tabs on the top cover with the slots on the top panel and press the top cover until it snaps into place.
GUID-750C172E-A9F2-4AD2-B7EA-6144194DC8B1

Post-requisites

Replace the right-side cover.
www.dell.com/
26
GUID-2EEB123D-D085-4BE8-994B-0F693D55ECE8

Removing the bottom cover

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at
regulatory_compliance.
GUID-D6090253-6EAF-4672-A7FA-5772B9885A3E

Prerequisites

Remove the right-side cover.
GUID-A7F130BF-BA39-4D40-94AF-869F970C0311

Procedure

1 Place the computer with the bottom facing up.
www.dell.com/
27
2 Pry and lift the bottom cover away from the chassis.
Figure 4. Removing the bottom cover
1
bottom cover 2 chassis
28
GUID-482EB960-4B34-4F58-8F2B-9B766EF21AB3

Replacing the bottom cover

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at
regulatory_compliance.
GUID-D7BC349D-87D5-4DC0-959A-8DDC3020128C

Procedure

Align the tabs on the bottom cover with the slots on the bottom panel and press the bottom cover until it snaps in place.
GUID-750C172E-A9F2-4AD2-B7EA-6144194DC8B1

Post-requisites

Replace the right-side cover.
www.dell.com/
29
GUID-E782B6FD-6208-4460-8AD1-2CF3F3D81247

Removing the front bezel

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at
regulatory_compliance.
GUID-C1517B50-8FDB-4047-95EA-B96A9ADF371E

Prerequisites

Remove the right-side cover.
www.dell.com/
30
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