Dell WD19-130W User Manual

Dell Docking Station WD19

User Guide

Regulatory Model: K20A
Regulatory Type: K20A001
July 2020
Rev. A02

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the

problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

© 2019 - 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other
trademarks may be trademarks of their respective owners.

Contents

Chapter 1: Introduction................................................................................................................... 4

Chapter 2: Package contents .......................................................................................................... 5

Chapter 3: Hardware requirements...................................................................................................7

Chapter 4: Identifying Parts and Features ........................................................................................ 8

Chapter 5: Important Information................................................................................................... 12

Chapter 6: Quick Setup of Hardware .............................................................................................. 13

Chapter 7: Setup of External Monitors............................................................................................ 16

Updating the graphics drivers for your computer............................................................................................................16

Configuring your Monitors.................................................................................................................................................. 16

Display bandwidth................................................................................................................................................................ 17

Display Resolution Table...................................................................................................................................................... 17

Chapter 8: Removing the USB Type-C cable module ........................................................................ 19

Chapter 9: Technical specifications................................................................................................ 23

LED Status Indicators.....................................................................................................................................................23

Power Adapter LED................................................................................................................................................... 23

Docking Status Indicator......................................................................................................................................... 23

Docking specifications........................................................................................................................................................ 23

Input/Output (I/O) Connectors.................................................................................................................................. 24

Dell ExpressCharge and ExpressCharge boost overview.............................................................................................. 25

Chapter 10: Dell docking station firmware update ........................................................................... 26

Chapter 11: Frequently asked questions.......................................................................................... 29

Chapter 12: Troubleshooting the Dell Docking Station WD19............................................................. 30

Symptoms and solutions.....................................................................................................................................................30

Chapter 13: Getting help................................................................................................................34

Contacting Dell.....................................................................................................................................................................34

Contents 3

Introduction

The Dell Docking Station WD19 is a device that links all your electronic devices to your computer using a USB Type-C cable interface.
Connecting the computer to the docking station allows you to access all peripherals (mouse, keyboard, stereo speakers, external hard
drive, and large-screen displays) without having to plug each one into the computer.

CAUTION: Update your computer’s BIOS, graphic drivers and the Dell Docking Station WD19 drivers to the latest

versions available at www.dell.com/support BEFORE using the docking station. Older BIOS versions and drivers could

result your computer not recognizing the docking station or not functioning optimally. Always check if any

recommended firmware is available for your docking station at www.dell.com/support.

1

4 Introduction

Package contents

Your docking station ships with the components shown below. Ensure that you have received all the components and contact Dell (see
your invoice for contact information) if something is missing.

Table 1. Package contents

Contents Specifications

1. Docking station with
USB Type-C cable

2. Power adapter

3. Power cord

2

Quick Setup Guide
(QSG)

Package contents 5

Table 1. Package contents (continued)

Contents Specifications

Safety, Environmental,
and Regulatory
Information

6 Package contents

Hardware requirements

Before using the docking station, ensure that your system has a DisplayPort over USB Type-C designed to support the docking station.

NOTE: Dell Docking stations are supported with select Dell systems. See the Dell Commercial Docking Compatibility

Guide for the list of supported systems and recommended docking.

3

Hardware requirements 7

4

Identifying Parts and Features

Figure 1. Top view

1.

NOTE:

WD19 to supported Dell computers, the dock button works like your computer's power button and you can use it to

power on/sleep/force shutdown the computer.

NOTE: The dock button is not functional when connected to unsupported Dell computers or non-Dell computers.

8 Identifying Parts and Features

Sleep/Wake up/Power button

The dock button is designed to replicate your system's power button. If you connect the Dell Docking Station

Figure 2. Front view

1. USB 3.1 Gen1/Gen2 Type-C port

2. USB 3.1 Gen1 port with PowerShare

3. Audio headset port

Figure 3. Left view

1. Wedge-shaped lock slot

Identifying Parts and Features

9

2. Kensington lock slot

Figure 4. Back view

1. Line-out port

2. DisplayPort 1.4 (2)

3. HDMI2.0 port

4. USB 3.1 Gen1/Gen2 Type-C port with DisplayPort 1.4

5.

6. Network connector (RJ-45)

7. Power connector

USB 3.1 Gen1 port (2)

10

Identifying Parts and Features

Figure 5. Bottom view

1. Service tag label

Identifying Parts and Features

11

5

Important Information

Dell Docking Station drivers (Realtek USB GBE Ethernet Controller Driver and Realtek USB Audio Driver) are required to be installed
before using the docking station for full functionality. Dell recommends updating the computer BIOS and graphics drivercomputer BIOS,
graphics driver, Thunderbolt driver, and Thunderbolt firmware to the latest version before using the docking station. Older BIOS versions
and drivers could result in the docking station not being recognized by your computer or not functioning optimally.

Dell highly recommends the following applications to automate the installation of BIOS, firmware, driver, and critical updates specific to
your system and docking station:

• Dell | Update - for Dell XPS, Inspiron or Vostro systems only.

• Dell Command | Update - for Dell Latitude, Dell Precision, or XPS systems.

These applications are available for download on the Drivers & Downloads page for your product at www.dell.com/support

Updating the Dell Docking Station WD19 driver set

To fully support the new generation Dell Docking Station WD19, it is highly recommended to install the following BIOS/Drivers on a 64–bit
Windows operating system:

1. Go to www.dell.com/support and click Detect Product to Autodefect your product, or enter your computer’s Service Tag in the
Enter a Service Tag or Express Service Code field, or click View Products to browse to your computer model.

2. Flash the latest BIOS available for the system. This is available for download at dell.com/support under the “BIOS” section. Restart
the computer before the next step.

3. Install the latest Intel HD/nVIDIA/AMD Graphics drivers available for the system. This is available for download at www.dell.com/

support/drivers. Restart the computer before the next step.

4. Install the Realtek USB GBE Ethernet Controller Driver for Dell Dock WD19 available for your system. This is available for
download at dell.com/support under the “Docks/Stand” section.

5. Install the Realtek USB Audio Driver for Dell Dock WD19 available for your computer. This is available for download at dell.com/
support under the “Docks/Stands” section.

12 Important Information

Quick Setup of Hardware

Steps

1. Update your system's BIOS, graphics and drivers from www.dell.com/support/drivers.

6

Quick Setup of Hardware 13

2. Connect the AC adapter to a power outlet. Then, connect the AC adapter to the 7.4 mm DC-in power input on the Dell Docking
Station WD19.

Figure 6. Connecting the AC Adapter

3. Connect the USB Type-C connector to the computer.

Update the Dell Docking Station WD19 firmware from www.dell.com/support/drivers.

14

Quick Setup of Hardware

Figure 7. Connecting the USB Type-C connector

4. Connect multiple displays to the docking station, as needed.

Figure 8. Connecting the multiple displays

Quick Setup of Hardware

15

Setup of External Monitors

Topics:

• Updating the graphics drivers for your computer

• Configuring your Monitors

• Display bandwidth

• Display Resolution Table

Updating the graphics drivers for your computer

The Microsoft Windows operating systems include the VGA graphics drivers only. Therefore, for optimum graphics performance, it is
recommended that Dell graphics drivers applicable for your computer be installed from dell.com/support under the “Video” section

NOTE:

1. For nVidia Discrete Graphics solutions on the supported Dell systems:

a. First, install the Intel Media Adapter Graphics Driver applicable to your computer.

b. Second, install the nVidia Discrete Graphics Driver applicable to your computer.

2. For AMD Discrete Graphics solutions on the supported Dell systems:

7

a. First, install the Intel Media Adapter Graphics driver applicable to your computer.

b. Second, install the AMD Discrete Graphics driver applicable to your computer.

Configuring your Monitors

If connecting two displays, follow these steps:

Steps

1. Click the Start button, and then select Settings.

2. Click System and select Display.

16 Setup of External Monitors

3. Under the Multiplay displays section, select Extend these displays.

Display bandwidth

External monitors require a certain amount of bandwidth to work properly. Monitors with higher resolution require more bandwidth.

• DisplayPort High Bit Rate 2 (HBR2) is DP 1.2 (5.4 Gbps maximum link rate per lane). With DP overhead, the effective data rate is 4.3
Gbps per lane.

• DisplayPort High Bit Rate 3 (HBR3) is DP 1.4 (8.1 Gbps maximum link rate per lane). With DP overhead, the effective data rate is 6.5
Gbps per lane.

Table 2. Display bandwidth

Resolution Minimum bandwidth required

1 x FHD (1920 x 1080) display @60 Hz 3.2 Gbps

1 x QHD (2560 x 1440) display @60 Hz 5.6 Gbps

1 x 4K (3840 x 2160) display @30 Hz 6.2 Gbps

1 x 4K (3840 x 2160) display @60 Hz 12.5 Gbps

Display Resolution Table

Table 3. WD19

Display Port Available Bandwidth Single Display

(maximum
resolution)

Dual Display
(maximum
resolution)

Triple Display (maximum
resolution)

HBR2 (HBR2 x2 lanes - 8.6 Gbps)

DP1.4/HDMI2.0/MFDP
Type-C: 4K (3840 x

2160) @30 Hz

• DP1.4 + DP1.4: FHD
(1920 x 1080) @60
Hz

• DP1.4 + HDMI2.0:
FHD (1920 x 1080)
@60 Hz

Setup of External Monitors 17

• DP1.4 + DP1.4 + HDMI2.0:

○ 1 x FHD (1920 x 1080)

@60 Hz

○ 2 x HD (1280 x 720)

@60 Hz

Table 3. WD19 (continued)

Display Port Available Bandwidth Single Display

HBR3 (HBR3 x2 lanes - 12.9 Gbps)

NOTE: HDMI2.0 and MFDP (Multi-Function DisplayPort) Type-C ports on the back of all docks in the WD19 family are

toggled. HDMI2.0 and MFDP Type-C cannot support dual monitors simultaneously. Only one of these ports can be used

as a display device at a time.

(maximum
resolution)

DP1.4/HDMI2.0/MFDP
Type-C: 4K (3840 x

2160) @60 Hz

Dual Display
(maximum
resolution)

• DP1.4 + MFDP
Type-C: FHD (1920
x 1080) @60 Hz

• DP1.4 + DP1.4: QHD
(2560 x 1440) @60
Hz

• DP1.4 + HDMI2.0:
QHD (2560 x 1440)
@60 Hz

• DP1.4 + MFDP
Type-C: QHD
(2560 x 1440) @60
Hz

Triple Display (maximum
resolution)

• DP1.4 + DP1.4 + MFDP
Type-C:

○ 1 x FHD (1920 x 1080)

@60 Hz

○ 2 x HD (1280 x 720)

@60 Hz

• DP1.4 + DP1.4 + HDMI2.0:
FHD (1920 x 1080) @60 Hz

• DP1.4 + DP1.4 + MFDP
Type-C: FHD (1920 x 1080)
@60 Hz

NOTE: If higher resolution monitors are used, the Graphics driver makes a judgment based on monitor specifications

and display configurations. Some resolutions may not be supported and so will be removed from the Windows Display

Control Panel.

NOTE: Linux operating system is unable to physically turn-off built-in display, the external display numbers will be one

less than the display numbers listed in above tables.

If the Display Port Data Rate is HBR2, then, the maximum resolution that Linux supports is 8192 x 8192 (counted with

built-in display plus external display).

NOTE: Resolution support is also dependent on the monitor’s Extended Display Identification Data (EDID) resolution.

18 Setup of External Monitors

8

Removing the USB Type-C cable module

Prerequisites

The Dell Docking Station WD19 is shipped with the USB Type-C cable attached. To remove/change the cable module, follow these steps:

Steps

1. Turn over the docking station.

Removing the USB Type-C cable module 19

2. Remove the two M2.5 x 5 screws [1], and turn over the docking station [2].

20 Removing the USB Type-C cable module

3. Gently pull the cable module away from the docking station.

Removing the USB Type-C cable module 21

4. Lift and remove the USB Type-C cable module from its connector inside the docking station.

22 Removing the USB Type-C cable module

Technical specifications

Topics:

• LED Status Indicators

• Docking specifications

• Input/Output (I/O) Connectors

• Dell ExpressCharge and ExpressCharge boost overview

LED Status Indicators

Power Adapter LED

Table 4. Power Adapter LED indicator

State LED Behavior

Power Adapter is plugged into wall socket Solid White

9

Docking Status Indicator

Table 5. Docking Station LED Indicators

State LED Behavior

Docking station is receiving power from power adapter Flash three times

Table 6. Cable LED Indicators

State LED Behavior

USB Type-C host supports video + data + power On

USB Type-C host does not support video + data + power Off (will not illuminate)

Table 7. RJ-45 LED Indicators

Link Speed Indicators Ethernet Activity Indicator

10 Mb = Green Amber Flashing

100 Mb = Amber

1 Gb = Green + Orange

Docking specifications

Table 8. Docking Specifications

Features Specifications

Standard USB 3.1 Gen1/Gen2 Type-C

Video Ports • USB 3.1 Gen1/Gen2 Type-C with DisplayPort 1.4 or HDMI2.0 x1

Technical specifications 23

Table 8. Docking Specifications (continued)

Features Specifications

• DisplayPort++ 1.4 x2

Audio Ports • Front Headset connector x1

• Rear Line out x1

Network Port • Gigabit Ethernet (RJ-45) x1

• Support Wake On LAN from S3, S4, or S5 sleep state with select Dell systems. See
platform setup guide for more details.

• Support MAC Address Pass-Through with select Dell systems. See platform setup
guide for more details.

USB Ports • Front USB 3.1 Gen1 x1: Dell PowerShare BC1.2; 2 A @ 5 V (max 10 W)

• Front USB 3.1 Gen1/Gen2 Type-C: 1.5 A @ 5 V (max 7.5 W)

• Rear USB 3.1 Gen1 x2: 0.9 A @ 5 V (max 4.5 W)

• Rear USB 3.1 Gen1/Gen2 Type-C with DisplayPort 1.4 x1: 3 A @ 5 V (max 15 W)

DC-in Port 7.4 mm DC-in port x1

USB Type-C cable length 1 m

Power delivery Dell systems

• 90 W power capability to Dell systems with 130 W AC-adapter

• 130 W power capability to Dell systems with 180 W AC-adapter

Non-Dell systems

• 90 W support for USB Power Delivery 3.0.

Button • Sleep/Wakeup/Power button

Table 9. Environment specifications

Feature Specifications

Temperature range Operating: 0°C–35°C (32°F–95°F)

Non-operating:

• Storage: -20°C to 60°C (-4°F to 140°F)

• Shipping: -20°C to 60°C (-4°F to 140°F)

Relative humidity Operating: 10% to 80% (non-condensing)

Non-operating:

• Storage: 5% to 90% (non-condensing)

• Shipping: 5% to 90% (non-condensing)

Dimension 205 mm x 90 mm x 29 mm

Weight 450 g (0.99 lb)

VESA Mounting options Yes—using Dell Docking station mounting kit

Input/Output (I/O) Connectors

The Dell Docking Station WD19 has the following I/O connectors:

24

Technical specifications

Table 10. I/O connectors

Ports Connectors

Video Ports • DisplayPort++ 1.4 x2

• USB 3.1 Gen1/Gen2 with DisplayPort 1.4 or HDMI2.0 x1

Input/Output Ports • USB 3.1 Gen1 x 2

• USB 3.1 Gen1 with PowerShare x 1

• USB 3.1 Gen1/Gen2 Type-C

• 7.4 mm DC-in x 1

• Gigabit Ethernet (RJ–45) x 1

• Headset connector x 1

• Line-out connector x 1

Dell ExpressCharge and ExpressCharge boost overview

• Dell ExpressCharge enables an empty battery to charge to 80% in about one hour when the system is turned off and to 100% in
approximately two hours.

• Dell ExpressCharge Boost enables an empty battery to charge to 35% in 15 minutes.

• Metrics are created for system off given charge time with the system on has varied results.

• Customers must enable ExpressCharge mode in the BIOS or through Dell Power Manager to take advantage of these features.

• Check your Dell Latitude or Dell Precision system for the battery size using the table to determine compatibility.

Table 11. Dell ExpressCharge compatibility

Power Delivery to System Max Battery Size for

ExpressCharge

90 W with 130 W adapter 92 Whr 53 Whr

130 W with 180 W adapter 100 Whr 76 Whr

Max Battery Size for
ExpressCharge Boost

Technical specifications 25

Dell docking station firmware update

Standalone Dock Firmware Update utility

NOTE: Information that is provided is for Windows users running the executable tool. For other operating systems or

further detailed instructions see the WD19 admin guide available on www.dell.com/support.

Download the WD19 driver and firmware update from www.dell.com/support. Connect the dock to the system and start the tool in
administrative mode.

1. Wait for all the information to be entered in the various Graphical User Interface (GUI) panes.

10

2. Update and Exit buttons are displayed in the bottom-right corner. Click the Update button.

3. Wait for all the component firmware update to complete. A progress bar is displayed in the bottom.

26 Dell docking station firmware update

4. The update status is displayed above the payload information.

Table 12. Command-Line Options

Command lines Function

/? or /h Usage.

/s Silent.

/f Force update.

/forceit Skip power check.

/l=<filename> Log file.

/verflashexe Display utility version.

/componentsvers Display current version of all dock firmware components.

For IT professionals and engineers, to get more information about the following technical topics, see the Dell Docking Station WD19
Administrator's Guide:

• Step-by-step stand-alone DFU (Dock Firmware Update) and driver update utilities.

• Using DCU (Dell Command | Update) for driver download.

Dell docking station firmware update

27

• Dock asset management locally and remotely through DCM (Dell Command | Monitor) and SCCM (System Center Configuration
Manager).

28 Dell docking station firmware update

Frequently asked questions

1. The fan is not working after connecting with the system.

• The fan is triggered by temperature. The dock fan will not rotate until the dock is hot enough to trigger a thermal threshold.

• Vice versa, if your dock is not cool enough, the fan will not stop even when you disconnect the dock from the system.

2. The dock does not work after high-speed fan noise.

• When you hear a loud fan noise, it is warning you that the dock is in some kind of a hot condition. For example, the vent in the dock

may be blocked or the dock is working in a high working-temperature environment (> 35C), etc,. Please eliminate these abnormal
conditions from the dock. If you do not eliminate the abnormal condition, in a worst-case situation, the dock will shut down through
the over-temperature protection mechanism. Once this happens, please un-plug the Type-C cable from the system and remove
the dock’s power. Then wait 15 seconds and plug in the dock power to recover the dock back online.

3. I hear a fan noise when I plug in the dock’s AC adapter.

• This is a normal condition. First time plugging in of the dock’s AC adapter will trigger the fan to rotate, but it will subsequently turn

off very soon.

4. I hear a loud fan noise. What’s wrong?

• The dock fan is designed with five different rotate speeds. Normally, the dock will work on low fan speed. If you put the dock in a

heavy loading, or in a high working-temperature environment, the dock fan may have a chance to work at a high speed. But, this is
normal and the fan will work at a low/high speed depending on the work loading.

11

Table 13. Fan states

State State name Fan speed (rpm)

0 Fan off Off

1 Fan minimum 1900

2 Fan low 2200

3 Fan medium 2900

4 Fan medium-high 3200

5 Fan high 3600

5. What is the charging station feature?

• The Dell Docking Station WD19 can charge your mobile or power bank even without being connected to the system. Just make

sure your dock is connected to external power. The dock fan will rotate automatically if the dock gets too warm. This is normal
working condition.

6. Why does the hardware installation window show up when I plug in a USB device to the docking stations ports?

• When a new device is plugged in, the USB hub driver notifies the Plug and Play (PnP) manager that a new device was detected.

The PnP manager queries the hub driver for all of the device's hardware IDs and then notifies the Windows OS that a new device
needs to be installed. In this scenario, the user will see a hardware installation window.

https://msdn.microsoft.com/en-us/windows/hardware/drivers/install/step-1--the-new-device-is-identified

https://msdn.microsoft.com/en-us/windows/hardware/drivers/install/identifiers-for-usb-devices

7. Why do the peripheral devices, which are connected to the dock station, become unresponsive after recovering from a

power loss?

• Our Dell dock is designed to operate on AC power only and it does not support system power source back (powered by system

Type-C port). A power loss event will make all devices on the dock fail to work. Even when you restore the AC power, the dock
may still not function properly because the dock still needs to negotiate proper power contract with the system's Type-C port and
establish a system EC-to-dock-EC connection.

Frequently asked questions 29

Troubleshooting the Dell Docking Station

Topics:

• Symptoms and solutions

Symptoms and solutions

Table 14. Symptoms and solutions

Symptoms Suggested solutions

12

WD19

1. No video on the monitors that are attached to the High
Definition Multimedia Interface (HDMI), or DisplayPort (DP) port
on the docking station.

• Ensure that the latest BIOS and drivers for your system and
the docking station are installed on your system.

• Ensure that your system is connected to the docking station
securely. Try to disconnect and reconnect the docking station
to the notebook system.

• Disconnect both ends of the video cable and check for
damaged/bent pins. Securely re-connect the cable to the
monitor and docking station.

• Ensure the video cable (HDMI, or DisplayPort) is connected
properly to the monitor and the docking station. Ensure to
select the correct video source on your monitor (see your
monitor’s documentation for more information about changing
the video source).

• Check the resolution settings on your system. Your monitor
may support higher resolutions than what the docking station
can support. See the Display Resolution Table for more
information about maximum resolution capacity.

• If your monitor is connected to the docking station, the video
output on your system may be disabled. You can enable the
video output using the Windows Control Panel or see the User
Guide of your system.

• If only one monitor is shown, while the other is not, go to
Windows Display Properties, and under Multiple Displays,
select the output for the second monitor.

• Using Intel graphics and using the system LCD, only two
additional displays can be supported.

• For NVIDIA or AMD discrete graphics, the dock supports three
external displays plus the system LCD.

• Try with a different monitor and cable that is known to be
good, if possible.

2. The video on the attached monitor is distorted or flickering.

30 Troubleshooting the Dell Docking Station WD19

• Reset the monitor to Factory Defaults. See the User Guide of
your monitor for more information about how to reset the
monitor to factory defaults.

• Ensure that the video cable (HDMI, or DisplayPort) is
connected securely to the monitor and the docking station.

• Disconnect and reconnect the monitor/s from the docking
station.

• First power off the docking station by disconnecting the Type­C cable and then removing the power adapter from the dock.

Table 14. Symptoms and solutions (continued)

Symptoms Suggested solutions

Then, power on the docking station by connecting power
adapter to the dock before connecting the Type-C cable to
your system.

• Undock and reboot the system if, the above steps do not work.

3. The video on the attached monitor is not displaying as an
Extended Monitor.

4. The audio connector is not functioning or there is a lag in the
audio.

5. The USB ports are not functioning on the docking station.

• Ensure that the Intel HD Graphics driver is installed in the
Windows Device Manager.

• Ensure that the nVidia or AMD Graphics driver is installed in the
Windows Device Manager.

• Open the Windows Display Properties and go to Multiple
Displays control to set the display to the extended mode.

• Ensure that the latest BIOS and drivers for your system and
the docking station are installed on your system.

• If your BIOS Setup has an Audio Enabled/Disabled option,
ensure it is set to Enabled.

• Ensure that the correct playback device is selected on the
notebook system.

• Try to re-plug the audio cable to the external speaker output on
the docking station.

• First power off the docking station by disconnecting the Type­C cable and then removing the power adapter from the dock.
Then, power on the docking station by connecting the power
adapter to the dock before connecting the Type-C cable to
your system.

• Ensure that the latest BIOS and drivers for your system and
the docking station are installed on your system.

• If your BIOS Setup has a USB Enabled/Disabled option, ensure
it is set to Enabled.

• Verify if the device is detected in Windows Device Manager
and that the correct device drivers are installed.

• Ensure that the docking station is connected securely to the
notebook system. Try to disconnect and reconnect the docking
station to the system.

• Check the USB ports. Try plugging the USB device into
another port.

• First power off the docking station by disconnecting the Type­C cable and then removing the power adapter from the dock.
Then, power on the docking station by connecting the power
adapter to the dock before connecting the Type-C cable to
your system.

6. The High-Bandwidth Digital Content Protection (HDCP) content
is not displayed on the attached monitor.

7. The LAN port is not functioning. • Ensure that the latest BIOS and drivers for your system and

• Dell Dock supports HDCP up to HDCP 2.2.

NOTE: User's monitor/display must support HDCP 2.2

the docking station are installed on your system.

• Ensure that the RealTek Gigabit Ethernet Controller is installed
in the Windows Device Manager.

• If your BIOS Setup has a LAN/GBE Enabled/Disabled option,
ensure it is set to Enabled

• Ensure that the Ethernet cable is connected securely on the
docking station and the hub/router/firewall.

• Check the status LED of the Ethernet cable to confirm
connectivity. Re-connect both ends of the Ethernet cable if
the LED is not lit.

Troubleshooting the Dell Docking Station WD19 31

Table 14. Symptoms and solutions (continued)

Symptoms Suggested solutions

• First power off the docking station by disconnecting the Type­C cable and then removing the power adapter from the dock.
Then, power on the docking station by connecting the power
adapter to the dock before connecting the Type-C cable to
your system.

8. Cable LED is not ON after it is connected to your host. • Ensure the WD19 is connected to AC power.

• Ensure that the system is connected with the docking station.
Try to disconnect and re-connect again with the docking
station.

9. USB port has no function in a pre-OS environment. • If your BIOS has an USB Configuration page, ensure that the
following options are checked:

• 1. Enable USB Boot Support

• 2. Enable External USB Port

10. PXE boot on dock does not function. • If your BIOS has an integrated NIC page, select Enabled w/
PXE.

• If your BIOS Setup on your system has an USB Configuration
page, ensure that the following options are checked:

• 1. Enable USB Boot Support

11. USB Boot does not function. • If your BIOS has an USB Configuration page, ensure that the
following options are checked:

• 1. Enable USB Boot Support

• 2. Enable External USB Port

12. AC Adapter is displayed as “Not Installed” in the Battery

Information page of the Dell BIOS Setup when the Type-C cable is
connected.

13. Peripherals connected to the docking station do not work in a

pre-OS environment.

14. Alert message “You have attached an undersized power

adapter to your system” is displayed when the docking station is
connected to your system.

15. Undersized power adapter warning message that is displayed

and cable LED are off.

16. No external display. USB or data and cable LED is off.

• 1. Ensure the Dell Docking Station WD19 is connected properly
to its own adapter (130 W or 180 W).

• 2. Ensure the cable LED of your docking station is ON.

• 3. Disconnect and re-connect the (Type-C) cable to your
system.

• If the BIOS Setup on your system has an USB Configuration
page, check the following option to enable docking station
function in a pre-OS environment:

• Enable External USB Port

• Ensure that the docking station is connected properly to its
own power adapter. Computer requiring more than 130 W
power input must also be connected to their own power
adapter for charging and operating at full performance.

• First power off the docking station by disconnecting the Type­C cable and then removing power adapter from the dock.
Then, power on the docking station by connecting the power
adapter to the dock before connecting the Type-C cable to
your system.

• The docking connector has disconnected from the system's
USB ports. Reconnect the docking cable from the system, wait
for 15 seconds or more, and then dock again.

• The docking connector has disconnected from the system's
USB ports. Reconnect the docking connector.

• Undock and reboot the system if the above steps do not work.

17. When system or dock is moved the cable LED turns off.

32 Troubleshooting the Dell Docking Station WD19

• Avoid moving the system/dock when the docking cable is
connected to the system.

Table 14. Symptoms and solutions (continued)

Symptoms Suggested solutions

18. With Ubuntu 18.04, WIFI will be turned off when the docking
station is connected to the system and the WIFI turns On again
after rebooting the system.

• Please uncheck the option Control WLAN radio in BIOS.

• Option is available in - Settings -> Power Management ->
Wireless Radio Control.

Troubleshooting the Dell Docking Station WD19 33

13

Getting help

Topics:

• Contacting Dell

Contacting Dell

Prerequisites

NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice,

packing slip, bill, or Dell product catalog.

About this task

Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services
may not be available in your area. To contact Dell for sales, technical support, or customer service issues:

Steps

1. Go to Dell.com/support.

2. Select your support category.

3. Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the page.

4. Select the appropriate service or support link based on your need.

34 Getting help