Dell WD19 Administrator Guide

Dell Docking Station WD19

Administrator’s Guide

Regulatory Model: K20A
Regulatory Type: K20A001
August 2020
Rev. A00

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the

problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

© 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may
be trademarks of their respective owners.

Contents

Chapter 1: Introduction................................................................................................................... 4

Chapter 2: Dell docking station firmware update............................................................................... 5

Updating the firmware..........................................................................................................................................................5

Command-Line options.........................................................................................................................................................8

Approximate firmware update duration.............................................................................................................................. 8

Smart update....................................................................................................................................................................8

Logging....................................................................................................................................................................................8

Error handling.........................................................................................................................................................................9

Error handling conditions................................................................................................................................................ 9

Setting Package Version..................................................................................................................................................... 10

Commands for Automation..................................................................................................................................................11

Chapter 3: Using Dell Command Update.......................................................................................... 12

Chapter 4: Dock Asset Management................................................................................................13

How to inventory Dell Dock, Dell Performance Dock, and Dell Thunderbolt Dock using Dell Command

Monitor locally.................................................................................................................................................................. 13

How to inventory Dell Dock, Dell Performance Dock, and Dell Thunderbolt Dock using Dell Command |

Monitor remotely..............................................................................................................................................................14

SCCM Integration................................................................................................................................................................ 14

SCCM setup for remote deployment.......................................................................................................................... 15

Chapter 5: Getting help................................................................................................................. 16

Contacting Dell..................................................................................................................................................................... 16

Contents 3

Introduction

This guide is for IT professionals and engineers, to get more information about the following technical topics:

• Step-by-step stand-alone DFU (Dock Firmware Update) and driver update utilities.

• Using DCU (Dell Command | Update) for driver download.

• Dock asset management locally and remotely through DCM (Dell Command | Monitor) and SCCM (System Center Configuration
Manager).

1

4 Introduction

Dell docking station firmware update

About this task

NOTE: Dell Docking stations are supported with select Dell systems. See the Dell Commercial Docking Compatibility

Guide for the list of supported systems and recommended docking.

Topics:

• Updating the firmware

• Command-Line options

• Approximate firmware update duration

• Logging

• Error handling

• Setting Package Version

• Commands for Automation

Updating the firmware

2

WD19 supports multi operating system firmware update for Windows/Linux/Chrome.

Prerequisites

1. The following conditions must be met to update firmware:

• TBT driver required (applicable to Thunderbolt supported systems only)

• Minimum TBT driver version is required (Thunderbolt supported system only).

• System must have > 10% charge capacity or connected to AC power.

2. Download the WD19 update tool, go to www.dell.com/support.

Steps

1. Windows operating system:

a. Connect the WD19 docking station to the system.
b. Start the WD19 update tool in administrative mode.
c. Wait for all the information to be entered the various GUI panes.

Dell docking station firmware update 5