Dell W2607C User Manual

Dell™ W2607C LCD TV Display

Owner’s Manual

Model W2607C

www.dell.com | support.dell.com

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your LCD TV display.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the

problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

____________________

Information in this document is subject to change without notice.
© 2006 Dell Inc. All rights reserved.

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, Dimension, OptiPlex, Dell Precision, Latitude, Inspiron, DellNet, PowerApp, PowerEdge. PowerConnect,

PowerVault, EMC

SRS Labs, Inc.

TruSurround XT technology is incorporated under license from SRS Labs, Inc.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

February 2006 Rev. A00

®

and the DELL logo are trademarks of Dell, Inc.; TruSurround XT, SRS, and symbol are trademarks of

Contents

1 About Your LCD TV Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Right Side View

Left Side View

Bottom View

Package Contents

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2 Setting Up Your LCD TV Display . . . . . . . . . . . . . . . . . . . . . . . . .11

Proper Location for Your LCD TV Display . . . . . . . . . . . . . . . . . . 11

Connecting Your LCD TV Display

Connecting Your Computer to the LCD TV Display

. . . . . . . . . . . . . . . . . . . . . . 11

. . . . . . . . . . . . . . 13

3 Your Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Installing Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Using Your Remote Control

Using Your LCD TV Display With a Universal or Learning Remote Control

. . . . . . . . . . . . . . . . . . . . . . . . . 20

. . . 22

4 Using the TV Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Using Your Remote Control With the TV Menu. . . . . . . . . . . . . . . . 23

Selecting Your TV Menu Language

Input Select Menu

Picture Settings Menu

Audio Settings Menu

Size Menu

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

. . . . . . . . . . . . . . . . . . . . . . . . . . . 25

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

. . . . . . . . . . . . . . . . . . . . . 24

Contents 3

Parental Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Setup Menu

Sleep Timer

Closed Caption

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

5 Troubleshooting Your LCD TV Display . . . . . . . . . . . . . . . . . . . . 30

Troubleshooting Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

General Problems

TV Menu Messages

Remote Control Problems

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

. . . . . . . . . . . . . . . . . . . . . . . . . 36

Using the Self-Test Feature When Your LCD TV Display is Connected

to Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Problems When Using the LCD TV Display as a Monitor

. . . . . . . . . . . 37

6 Specifications for Your LCD TV Display. . . . . . . . . . . . . . . . . . .38

7 Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

4 Contents

About Your LCD TV Display

Front View

1

2
1

1 IR receiver Senses the signal from the remote control.

2 Power indicator light (LED) The light is blue when the LCD TV display is on and amber

when the LCD TV display is in power save mode.

About Your LCD TV Display 5

Right Side View

7

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Press to turn the LCD TV display on and off. The power button

1 Power button

2

TV Menu menu button Press to enable the TV Menu.

OK

is blue when it is on and amber when it is in power saving
mode.

6

5

4

3

2

1

3

4 Volume button Press to increase the volume.

5 Channel button

6

7

Volume button Press to decrease the volume.

Channel button

Input Select button Press to display the Input Select menu.

6 About Your LCD TV Display

Press to select the previous channel or navigate through the TV
Menu.

Press to select the next channel or navigate through the TV
Menu.

Left Side View

1
2
3

4

1 AV SIDE (S-Video 2) Connect devices such as a video game system or a VCR.

2 AV SIDE (Composite 2) Connect devices such as a VCR or DVD player.

3 AV SIDE audio connector Use the audio connector if you have connected a device to AV

SIDE connectors.

4 Headphone connector Connect headphones.

About Your LCD TV Display 7

Bottom View

2

1

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3

4

1 DVI audio connector (L / R) Use the DVI audio connector if you have connected a device

2 VGA Connect your computer.

3 DVI connector Connect your computer or video devices such as a DVD player.

4 Audio connector for VGA or DVI Connect the audio cable from your computer to the LCD TV

5 NTSC/Analog Cable Connect analog cable TV box or an analog antenna.

6 HDTV/Digital Cable Connect digital cable TV box or a digital antenna.

7 Composite out/Audio Out (L/R) Connect to VCR (L/R) audio inputs.

8 Composite out/Video Out Connect to VCR video input.

9 Composite video and audio

connectors (AV1)

10 S-Video video and audio connectors

(AV2)

11 Component video and audio

connectors (AV3)

12 Component video and audio

connectors (AV4)

13 Power connector Connect your power cord.

7

5

6

such as a DVD player to the DVI connector.

Display.

Connect devices such as a VCR or DVD player.

Connect devices such as a video game system or a VCR.

Connect devices such as a DVD player or cable TV box.

Connect devices such as a DVD player or cable TV box.

8

11

9

10

12

13

8 About Your LCD TV Display

Package Contents

NOTE: If you need additional cables, contact Dell.

Remote control

AAA batteries (2)

Power cord

Component video cable

Audio cable

About Your LCD TV Display 9

Coaxial cable

Documentation:

Setup Guide

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Product Information Guide

Owner's Manual

10 About Your LCD TV Display

Setting Up Your LCD TV Display

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the

Product Information Guide

Proper Location for Your LCD TV Display

Consider the following environmental factors when you are deciding where to install your LCD TV
display:

• Do not store or use the LCD TV display in locations that are exposed to high heat, direct
sunlight, or extreme cold.

• Avoid moving the LCD TV display between locations with extreme temperature differences.
For more information, see

• Do not subject the LCD TV display to severe vibration or high impact conditions. Do not
place the LCD TV display inside a car trunk.

• Do not store or use the LCD TV display in locations where the LCD TV display would be
exposed to high humidity or dusty environment.

• Do not place the LCD TV display in a location where water or other liquids could spill on or
into the LCD TV display.

"Specifications for Your LCD TV Display"

.

on

page 38

.

2

Connecting Your LCD TV Display

Your LCD TV display has four standard connectors that can be used to connect devices.

NOTE: Before you connect your LCD TV display, ensure that you have all the proper cables. Some cables

may come with the device you are connecting. For a list of cables that came with your LCD TV display,

"Package Contents" on page 9. To order additional cables, contact Dell.

see

Quality Cable and Connector When to Use

Good Coaxial (RF) carries the video and audio

from one cable. The coaxial connector is
labeled, NTSC/Analog Cable or
HDTV/Digital Cable on your LCD TV
display. To locate the connector, see "Bottom
View" page 8.

Setting Up Your LCD TV Display 11

Quality Cable and Connector When to Use

Good Composite carries the video signal through

a single pin. If you are using a composite
video connector you also need to connect
composite audio connectors. To locate the
connector, see "Left Side View"

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Better S-Video splits the video signal into two

signals, black-and-white and color. To locate
the connector, see "Left Side View" page 7.

page 7.

Best Component splits the video signal into three

12 Setting Up Your LCD TV Display

signals, two color and one black-and-white.
To locate the connector, see "Bottom View"
page 8.

Connecting Your Computer to the LCD TV Display

Your LCD TV display has two standard connectors that can be used to connect your computer.

NOTE: The type of connector you use depends on the graphics card your computer supports.

For additional information about graphic cards, see your computer documentation.

Quality Cable and Connector When to Use

Good

A standard graphic display system for
computers that uses an analog signal and
can support resolutions up to 1360 x 768.

Better

A digital signal that can support digital
and convert analog to digital. DVI can be
used for high resolution display and can
support resolutions up to 1360 x 768.

Connect the audio cable from your computer
to the LCD TV Display Audio connector for
VGA or DVI.

Setting Up Your LCD TV Display 13

Using NTSC/Analog and HDTV/Digital

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1

Turn off the LCD TV display and unplug the power cord.

2

Connect the coaxial cable to the NTSC/Analog Cable connector of the LCD TV display.

3

Plug in the power cord for the LCD TV display and turn on the LCD TV display.

4

Enter the TV Menu and select
menu, see

1

Turn off the LCD TV display and unplug the power cord.

2

Connect the coaxial cable to the HDTV/Digital Cable connector of the LCD TV display.

3

Plug in the power cord for the LCD TV display and turn on the LCD TV display.

4

Enter the TV Menu and select
menu, see

"Input Selection Menu"

"Input Selection Menu"

TV Analog

page 24.

TV Digital

page 24.

. For additional information about the

. For additional information about the

Input Select

Input Select

14 Setting Up Your LCD TV Display

Using the Composite Connector

1

Turn off the LCD TV display and unplug the power cord.

2

Connect video and audio cables from your device to LCD TV.

3

Plug in the power cords for the LCD TV display and device and turn the power on.

4

Enter the TV Menu and select the
about the

Input Select

menu, see

AV SIDE (Composite 2)

"Input Selection Menu"

. For additional information

page 24.

Setting Up Your LCD TV Display 15

Using the S-Video Connector

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1

Turn off the LCD TV display and unplug the power cord.

2

Connect video and audio cables from your device to LCD TV.

3

Plug in the power cords for the LCD TV display and device and turn the power on.

4

Enter the TV Menu and select the
the

Input Select

menu, see

AV SIDE (S-Video 2)

"Input Selection Menu"

. For additional information about

page 24.

Using the Component Connectors

1

Turn off the LCD TV display and unplug the power cord.

2

Connect video and audio cables from your device to LCD TV.

3

Plug in the power cords for the LCD TV display and device and turn the power on.

4

Enter the TV Menu and select the
additional information about the

16 Setting Up Your LCD TV Display

AV3 (Component 1)

Input Select

menu, see

or

AV4 (Component 2)

"Input Selection Menu"

. For

page 24.

Using the DVI Connector

NOTE: Only one connector can be used for a computer, either VGA or DVI.

Connecting a Video Device Connecting a Computer

Turn off the LCD TV display and unplug the power cord.

1

2

Connect the white DVI cable to your LCD display TV and to the video device or your
computer.

3

Connect the audio cables.

If you are connecting a video device, use the audio connectors (red and white) or if you are
connecting a computer use the stereo connector (green).

NOTE: Some cable TV boxes may have DVI connectors, but do not support using a DVI connection. For

more information, contact your cable TV company.

Plug in the power cords for the LCD TV display and device and turn the power on.

4

5

Enter the TV Menu and select the
menu, see

"Input Selection Menu"

DVI

. For additional information about the

page 24.

Input Select

Setting Up Your LCD TV Display 17

Using the VGA Connector

NOTE: Only one connector can be used for a computer, either VGA or DVI.

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1

Turn off the LCD TV display and unplug the power cord.

2

Connect the blue VGA cable to your LCD TV display and to your computer.

3

Connect the green audio cable to the connector on the LCD TV display and to your
computer.

4

Plug in the power cords for the LCD TV display and computer and turn the power on.

5

Enter the TV Menu and select the
menu, see

"Input Selection Menu"

VGA

. For additional information about the

page 24.

Input Select

18 Setting Up Your LCD TV Display

Your Remote Control

Installing Batteries

Before you can use your remote control, install two-AAA batteries.

1

Slide open the battery cover.

2

Install the batteries. Make sure that you match the + and - on the batteries with the + and ­symbols in the battery compartment.

3

Replace the battery cover.

3

Your Remote Control 19

Using Your Remote Control

23

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22

21

20

19

18

17
16

15

14
13

1

2

3

4

5

6

7

8

9

10
11

12

20 Your Remote Control

1 Power Button Turns the LCD TV display on and off.

2 Number buttons Press to select a channel.

3 Enter Selects an TV Menu option, confirms a channel selection.

4 Mute Press to turn the sound on and off.

5 CH (up icon) Press to view the next channel.

In the TV Menu, use the channel button to navigate through
the menus in the TV Menu.

6 Vol + Increases the volume.

In the TV Menu, use the volume button to navigate through
the menus.

7 CH (down icon) Press to view the previous channel.

In the TV Menu, use the channel button to navigate through
the menus in the TV Menu.

8 Sleep Turns on the sleep timer.

9 INFO Display information about your TV display (for example, in

TV Mode displays the channel you are watching.)

10 SRS Toggle SRS surround on and off.

11 CC Cycles through the Closed Caption menu.

12 Audio Cycles through the preset Audio options.

13 Pict Cycles through the preset options for the Picture menu.

14 Wide Cycles through the size (aspect ratio) options from the Picture

menu.

15 SAP Turns on

16 ANT Selects TV tuner as input source.

17 Guide Toggle EPG on and off.

18 Menu Enters and exits the TV Menu main menu.

19 OK Selects an TV Menu option, confirms a channel selection.

20 Vol - Decreases the volume.

In the TV Menu, use the volume button to navigate through
the menus.

21 Prev CH Returns you to previously viewed channel.

22 For setting channels.

23 Input Enters and exits the Input Select menu.

Second Audio Program (SAP).

Your Remote Control 21

Using Your LCD TV Display With a Universal or Learning Remote Control

Preprogrammed universal remote controls can be programmed to control the following
functions on your Dell LCD TV display:

•Power

• Channel Up (+)

• Channel Down (-)

• Volume Up (+)

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•Volume Down (-)

•Mute

• Input Select

NOTE:

You can program universal remote controls to work with your Dell LCD TV display in the following
ways:

• If the remote control manual lists codes by manufacturer, use the Philips codes.

• If the remote control has a search function, this function may be used to find the

• If the remote control has a learning function, you can program specific buttons on it from

NOTE: For additional information, see the documentation that came with your universal or learning

Future preprogrammed universal remote controls may be able to control more

functions.

correct code.

the Dell remote control, in addition to those buttons listed above.

remote control.

22 Your Remote Control

Using the TV Menu

Your LCD TV display has an TV Menu that allows you to select the proper input source, make
adjustments to the image and audio settings and set parental controls.

Using Your Remote Control With the TV Menu

NOTE: You can access and make selections to the TV Menu using the volume and channel buttons on

the side panel of the LCD TV display or you can use the remote control. Except where noted, this section
describes how to use the TV Menu with the remote control.

To enter the TV Menu, press the

1

Seven icons appear along the bottom of the screen.

Menu

button.

4

2

Use the left and right buttons (volume buttons) to move between the icons.

The icon appears highlighted as you move through the menu.

3

To select an option, push the OK button when the icon is highlighted.

4

A new menu appears for that selected option. Use the up and down buttons (channel
buttons) to move through the various settings.

NOTE: A red arrow appears next to the setting as you navigate through the options. A check mark

appears next to the option that you have selected.

Use the left and right buttons (volume buttons) and the OK button to adjust or select

5

settings.

NOTE: You can select Exit at any time to return to the main menu.

After you have made your selections,

6

7

To exit the TV Menu, select the

FILE LOCATION: F:\OEM MODELS\DELL LCD TV\W2607C TV Monitor\W2607C DAO OM\12-13-2005\W2607C DAO

select Exit

Exit

icon and press OK.

OM\W2607C_27A0e40.fm

to return to the main menu.

Using the TV Menu 23

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Selecting Your TV Menu Language

1

Press

Menu

to enter the TV Menu.

2

Select

Setup

.

3

In the

Setup

menu, select

Language

and select the language that you want the TV Menu to

appear in.

Input Select Menu

The

Input Select

TV display and video equipment connected. Press

Select

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menu. You can also press

AV1 (Composite 1) — Select when you have a video device, such as a video game system, connect to
the composite connector. See"Bottom View" on page 8 for the location of the composite connector.

AV2 (S-Video 1) — Select when you have a video device, such as a VCR, connect to the S-Video
connector. See "Bottom View" on page 8 for the location of the S-Video connector.

AV3 (Component 1) — Select when you have a video device, such as a DVD player, connected to the
component connector. See "Bottom View" on page 8 for the location of the component connector.

AV4 (Component 2) — Select when you have a video device, such as a DVD player, connected to the
component connector. See "Bottom View" on page 8 for the location of the component connector.

AV SIDE (Composite 2) — Select when you have a video device, such as a video game system,
connected to the composite connector on the side of the LCD TV display. See "Left Side View" on page 7

menu allows you to choose the proper source based on how you have your LCD

Input

Menu

and select

on the remote to go directly to the

Input Select

VGA — Select when your LCD TV display is being
used as a computer monitor and you have
connected the computer using a VGA cable. See
"Bottom View" on page 8 for the location of the
VGA connector.

DVI — Select when your LCD TV display is being
used as a computer monitor and you have
connected the computer or when you have
connected a device, such as a DVD player using the
DVI cable. See "Bottom View" on page 8 for the
location of the DVI connector.

TV Analog — Select when you have your analog

antenna or cable TV box connected to the

NTSC/Analog Cable connector. See "Bottom View"

on page 8 for the location of the coaxial connector.

TV Digital — Select when you have your digital
antenna or cable TV box connected to the
HDTV/Digital Cable connector. See "Bottom View"
on page 8 for the location of the coaxial connector.

from the main menu.

Input

DELL CONFIDENTIAL – PRELIMINARY 12/30/05 – FOR PROOF ONLY

24 Using the TV Menu

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for the location of the composite connector.

AV SIDE (S-Video 2) — Select when you have a video device, such as a VCR, connected to the S-Video
connector on the side of the LCD TV display. See "Left Side View" on page 7 for the location of the S­Video connector

SHOW INPUTS — Show Inputs allows you to select Active or All.

connected input sources.

available appear in grey. All shows all the input sources and allows you to select all the input sources even if
you do not have a device connected.

NOTE: In TV Menu Settings, located in the Setup menu, you can set the Input Select to display the

device that you have attached. For example, AV SIDE (S-VIDEO 2) would say DVD when you view the
Input Select menu.

The available input sources appear in white and input sources that are not

Active automatically searches the

Picture Settings Menu

The

Picture Settings

brightness.

menu allows you to adjust the appearance of the image including color and

If you select one of the following preset
image settings, the individual settings
are automatically updated.

•Movies

•Sports

•Weak Signal

•Multimedia

If you select

Personal

, you can adjust

the individual settings, such as

Brightness

and

Color

.

The color temperature presets are:

Normal: 6500K

Natural: the native panel temperature

Blue: 9300K

Red: 5700K

DELL CONFIDENTIAL – PRELIMINARY 12/30/05 – FOR PROOF ONLY

Using the TV Menu 25

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Audio Settings Menu

The

Audio Settings

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individual audio levels, such as

Use

Program

menu allows you to set the audio to best fit the type of show you are watching.

SRS TruSurround XT— Delivers virtual

surround sound over two speakers from any
source, which creates a wider sound with
deep rich bass.

Midnight Mode — Evens out the large

volume variations between voice and action
scenes.

If you select one of the following preset

to select

Bass

Stereo, Mono

and

, or

Equalizer Mode

audio levels are automatically updated:

•Music

•Theater

•Voice

If you select

Tr eb le

.

SAP

(Second Audio Program).

settings, the individual

Personal

, you can adjust the

Size Menu

Size

menu allows you to adjust the appearance of the image. Use

horizontal placement of the image.

DELL CONFIDENTIAL – PRELIMINARY 12/30/05 – FOR PROOF ONLY

26 Using the TV Menu

Horizontal Shift

Use the following settings to adjust the
aspect ratio:

Standard

digital HDTV, 16:9 or 22:9 DVD movies.

Zoom

VCR or 4:3 DVD movie.

4:3

4:3 DVD movie.

Wide

HDTV, 16:9 and 22:9 DVD movies.

Full screen

digital HDTV or 16:9 DVD movies.

the supported aspect ratio on the case.

— Best selection for viewing

— Best selection for viewing TV,

— Best selection for viewing TV, VCR or

— Best selection for viewing digital

— Best selection for viewing

NOTE:

Most DVDs have information about

to adjust the

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Parental Control

Parental Control allows you to restrict access of inappropriate channels and programs to
children.

To enter the
an access code. The first time you enter, use
access code
Code" on page 27 for information on creating a
new access code.

You can set the following options to
block content:

•

•

•

•

Parental Control

3355

. See "Setting an Access

Channel Lock

— Blocks selected

menu, you need

channels

Movie Rating

— Blocks movies based
on their rating (G, PG, PG-13, R,
NC-17, and X)

TV Ratings — Blocks TV shows based

on their rating

Block

Control

— Turns on or off all

your parental control settings

NOTE: You can use Clear All to unblock the channels and programs that you have set.

Setting an Access Code

After you enter the
code. If for any reason you lose or forget your access code, you can
decrease simultaneously

1

In the

2

Using the number pad on the remote control, enter a new access code.

3

Select

Parental Contro

.

Parental Control

Exit

.

DELL CONFIDENTIAL – PRELIMINARY 12/30/05 – FOR PROOF ONLY

l menu for the first time, you can set your own four-digit access

press channel down and volume

menu, select

Change Code

.

Using the TV Menu 27

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Setup Menu

Setup

menu allows you to adjust the
appearance of the TV Menu, to change the
language of the TV Menu (see "Selecting
Your TV Menu Language" on page 24) and
to restore factory settings.

Use

TV Menu Hold Time

decrease the amount of time the TV Menu
appears. The maximum amount of time is
60 seconds.

In the

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1. Press the Menu button on the TV.

A message appears stating that the TV is locked.

2. While the message is on the TV, press the channel up and volume increase button
simultaneously.

TV Menu Settings

select

TV Button lock

Menu and the side panel buttons. When
this option is enabled, only the power
button functions. To unlock the TV Menu
and side panel buttons:

to increase or

menu you can

to lock the TV

DELL CONFIDENTIAL – PRELIMINARY 12/30/05 – FOR PROOF ONLY

28 Using the TV Menu

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Setting Your Cable Channels

Antenna/Cable

4

If selecting

Channel Setup

, and then toggle to

Cable

does not resolve the issue, repeat steps 1 through step 3 using each available

option (

Sleep Timer

HRC, IRC,

Cable

and

Your TV is set to automatically detect
whether you are using an antenna or cable
and then set the available channels. Some
cable providers use an older cable standard
that the TV can not automatically detect. If
you have your TV connected but can only
view channels 5 and 6, complete the
following steps:

1

2

3

.

Antenna)

Press the
control, or TV to enter the TV Menu.

Select

Setup.

In

until you can view all channels.

Menu

button on the remote

Setup

and then select

Channel Setup

, select

Channel

Sleep Timer

automatically. You can select from 10 minutes to 3 hours.

allows you to select an increment of time after which the LCD TV display turns off

Closed Caption

DELL CONFIDENTIAL – PRELIMINARY 12/30/05 – FOR PROOF ONLY

In the

Closed Caption

select On, Off, or Mute. If you select
Mute, CC automatically displays when
you use the
control.

You can choose from the following modes:

•CC1 through CC4 and TXT1 through
TXT4 (CC1, CC2, and CC4 offer
standard C1osed Captioning and CC3
provides closed captioning in a secondary
language.)

Mute

menu, you can

button on the remote

Using the TV Menu 29

Troubleshooting Your LCD TV Display

CAUTION: If at any time you see smoke or sparks coming from your TV display, unplug the TV display

immediately and contact Dell. Do not try to perform any troubleshooting steps.

5

www.dell.com | support.dell.com

Troubleshooting Tips

NOTE: Some problems may be related to your device. See the documentation for any devices connected

to your LCD TV display.

Most problems with your LCD TV display may be caused by not having the correct input source
selected. Each connector on the LCD TV display is associated with an input source, which are
labeled

You can also select the following input sources:

AV1

through

•

AV1 (

Composite

•

AV2 (

S-Video 1)— S-Video connector on the bottom of the LCD TV display

•

AV3 (

Component 1)— Component connector on the bottom of the LCD TV display

•

AV4 (

Component 2)— Component connector on the bottom of the LCD TV display

•

AV SIDE (

•

AV SIDE (

•

TV Analog — NTSC/Analog Cable connector on the bottom of the LCD TV display

•

TV Digital — HDTV/Digital Cable connector on the bottom of the LCD TV display

•

VGA

— VGA connector on the bottom of the LCD TV display

•

DVI

— DVI connector on the bottom of the LCD TV display

AV SIDE (S-Video 2)

1)— Composite connector on the bottom of the LCD TV display

Composite 2)— Composite connector on the side of the LCD TV display

S-Video 2)— S-Video connector on the side of the LCD TV display

in the

Input Select

menu.

30 Troubleshooting Your LCD TV Display

General Problems

Problem Possible Solution

Poor picture quality while watching TV
and using a device such as a DVD player
or a VCR

• Check the aspect ratio settings in the TV Menu. Press the
button on the remote control and select
information on using the TV Menu, see "Using the TV Menu"
on page 23.

• Reconnect the device using the same type of connector. For
example, if you are using the composite connector on the
bottom, try connecting the device to the composite connector
on the side of the LCD TV display. See "About Your LCD TV
Display" on page 5 for the location of the connectors.

After you connect the device, change the input source in the TV
Menu. See "Input Select Menu" on page 24 for more
information.

• Connect the device using a different connector. For example, if
you are experiencing the problem using a composite connector,
try using the component connector.

NOTE: To connect to a different connector, you need the

appropriate cables for that connector. See your device
documentation for a list of supported connections.

After you connect the device, change the input source in the TV
Menu. See "Input Select Menu" on page 24 for more
information.

• Reset the original factory defaults. Press
control, select

• Adjust the color temperature. Press
control, select

NOTE: Some set top boxes offer aspect ratio. See your device

documentation for more information.

Setup

, and then select

Picture

, and then select

Size

. For more

Menu

on the remote

Factory Reset

Menu

on the remote

Color Temperature

Menu

.

.

Troubleshooting Your LCD TV Display 31

Problem Possible Solution

Poor picture quality when using a device
connected to the

or HDTV/Digital

NTSC/Analog(coaxial)

(coaxial) connector

1

Ensure LCD TV display is selected as the input source in the

Input Select

menu. See "Input Select Menu" on page 24 for

more information.

2

Press

Menu

on the remote control, select

Channel Setup

3

Check the aspect ratio settings in the TV Menu. Press the

. This resets the channels on your remote.

button on the remote control and select

Setup

, and then select

Size

. For more

Menu

information on using the TV Menu, see "Using the TV Menu"
on page 23.

4

Reset the original factory defaults. Press

Setup

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control, select

5

Adjust the color temperature. Press
control, select

6

The problem may be with your device, contact your service

, and then select

Picture

, and then select

Menu

on the remote

Factory Reset

Menu

on the remote

Color Temperature

.

.

provider.

Nothing appears on my LCD TV display 1

Ensure the LCD TV display is turned on.

2

Verify that all the cables are properly connected to the LCD TV
display, including the power cable.

3

Check to see if there is a blue or amber light on the lower,
right-hand corner of the LCD TV display. A blue light indicates
the LCD TV display is on. An amber light means the LCD TV
display is in power save mode.

4

Ensure the proper source is selected in the

Input Select

menu.

See "Input Select Menu" on page 24 for more information.

5

Reconnect any devices that are currently connected to the LCD
TV display. If you are using multiple devices, connect and test
one device at a time.

6

Connect another device that you know is working properly.

7

Reset the original factory defaults. Press
control, select

Setup

, and then select

Menu

on the remote

Factory Reset

.

32 Troubleshooting Your LCD TV Display

Problem Possible Solution

No sound 1

Ensure mute is not turned on. Pressing the

Mute

button on

the remote control turns the mute function on and off.

2

If only certain LCD TV channels do not have sound, then you
need to correct the

Input Select

menu in the TV Menu (see

"Input Select Menu" on page 24).

3

Verify that the audio cables are firmly connected to both the
audio input connectors on your LCD TV display and audio
output connectors on your devices. Ensure that the cable colors
match the connectors colors.

4

Also, ensure that the audio cables are connected to the same
row as the video cables. See "About Your LCD TV Display" on
page 5 for the location of the connectors.

5

Reconnect the device using the same type of connector. For
example, if you are using the composite connector on the
bottom, try connecting the device to the composite connector
on the side of the LCD TV display. See "About Your LCD TV
Display" on page 5 for the location of the connectors.

After you connect the device, change the input source in the TV
Menu. See "Input Select Menu" on page 24 for more
information.

6

Connect the device using a different connector. For example,
if you are experiencing the problem using a composite
connector, try using the component connector.

NOTE: To connect to a different connector, you need the

appropriate cables for that connector. See your device
documentation for a list of supported connections.

After you connect the device, change the input source in the TV
Menu. See "Input Select Menu" on page 24 for more
information.

7

Test the device on a different TV.

Double image or no image with DVD Turn off the progressive scan on the DVD player. Your Dell™

LCD TV display offers built-in deinterlacer that is equal to or
better quality than the deinterlacer on your DVD player. For
more information about progressive scan on your DVD player,
see the documentation for your DVD player

Picture is too dim or too bright

Update the color settings in the TV Menu. Press
remote control and select

The screen is not centered correctly 1

Picture Settings

Update the size settings in the TV Menu. Press
remote control and select

2

Reset the original factory defaults. Press
control, select

Setup

Size

.

, and then select

Menu

.

Menu

Menu

on the remote

Factory Reset

on the

on the

.

Troubleshooting Your LCD TV Display 33

Problem Possible Solution

Screen has one or more lines 1

Check the aspect ratio settings in the TV Menu. Press the

Size

button on the remote control and select

. For more

Menu

information on using the TV Menu, see "Using the TV Menu"
on page 23.

2

Ensure the proper source is selected in the

Input Select

menu.

See "Input Select Menu" on page 24 for more information.

3

Try connecting a different device. Ensure that you properly
connect the cables and update the input source in the TV
Menu.

4

Update the size settings in the TV Menu. Press

Size

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remote control and select

5

Reset the original factory defaults. Press

Setup

control, select

, and then select

.

Factory Reset

Menu

on the remote

Menu

.

on the

The side panel buttons do not work Check the TV Menu to see if the buttons have been locked. Press

Menu on your remote control, select Setup.

Use the side panel buttons to unlock the TV Menu and side
panel buttons:

1

Press the Menu button.
A message appears stating that the TV Menu and buttons are

locked.

2

While the message is on the screen, press the volume increase
and channel up buttons on the side panel simultaneously.

A message appears stating that the TV Menu and buttons are
unlocked.

The picture is too small 1

Adjust the size settings. Press

Size

select

2

This may be a problem with your device. See the

.

Menu

on the remote control, and

documentation for the device.

34 Troubleshooting Your LCD TV Display

TV Menu Messages

While using your LCD TV display, the following messages may appear.

Message Possible Solution

Auto Adjust No action required, the LCD TV display is performing an auto

adjustment.

Out of Range Check the optimal resolution settings.

You may need to download a new video driver. For more
information, go to support.dell.com.

1

No Video Input

TV Button Lock To unlock, press Menu on your remote control, select Setup.

In Power Save Mode

Press any key on keyboard or
move mouse

In Power Save Mode

Please Check Video Signal

Self Test Appears for computer source when there is nothing plugged in.

Check that all cables are properly connected.

2

Ensure the proper source is selected in the
See "Input Select Menu" on page 24 for more information.

Use the side panel buttons to unlock the TV Menu and side
panel buttons:

1

Press the Menu button.
A message appears stating that the TV Menu and buttons are

locked.

2

While the message is on the screen, press the volume decrease
and channel up buttons on the side panel simultaneously.

A message appears stating that the TV Menu and buttons are
unlocked.

If you have a computer connected to the LCD TV display and
there is no signal detected, the LCD TV display goes in to sleep
mode. The power light is amber when the LCD TV display in is
sleep mode.

Press any key on the keyboard or move the mouse to wake the
LCD TV display.

If you are using a video device and it has been inactive for
30 minutes the LCD TV display goes in to power save mode. The
power light is amber when the LCD TV display is in power save
mode.

Select VGA or DVI from Input Select menu and nothing is
plugged in. Plug a computer in to the VGA or DVI.

Input Select

menu.

Troubleshooting Your LCD TV Display 35

Remote Control Problems

Problem Possible Solution

The LCD TV display does not respond
when using the remote control

1

Point the remote control directly at the lower right corner of the
LCD TV display. Be sure that nothing is blocking the front of
the LCD TV display. For the location of the IR, see "Front View"
on page 5.

2

Verify that the batteries are properly installed.

3

If the batteries are old, install new batteries.

NOTE: Bright lights or other infrared devices may interfere with

www.dell.com | support.dell.com

your remote control and IR on the LCD TV display.

Using the Self-Test Feature When Your LCD TV Display is Connected to Your Computer

When your computer is connected to the LCD TV display through DVI or VGA connector you can
use the self-test feature to check whether your LCD TV display is functioning properly. If your
LCD TV display and computer are properly connected but the LCD TV display screen remains
dark, run the LCD TV display self-test by performing the following steps:

1

Turn off both your computer and the LCD TV display.

2

Unplug the video cable from the back of the computer.

3

Turn on the LCD TV display.

If the LCD TV display cannot sense a video signal and is working correctly, the floating "Dell ­Self-Test Feature Check" dialog box appears on the screen (against a black background).

While in self-test mode, the power light remains blue and the self-test pattern scrolls through
the screen continually. This box also appears during normal system operation if the video
cable becomes disconnected or damaged.

4

Turn off your LCD TV display and reconnect the video cable; then turn on both your
computer and the LCD TV display. If your LCD TV display screen remains blank, the
problem may be with your computer or graphic card.

See your computer documentation for more information.

36 Troubleshooting Your LCD TV Display

Problems When Using the LCD TV Display as a Monitor

NOTE: You can only connect your computer to the LCD TV display using a VGA connector.

Problem Possible Solution

The picture is off-centered or too small 1

No audio 1

No video NOTE: If you see a self-test, it means there is a problem with

Use

Auto Adjust

enter the TV Menu, select

Adjust

.

2

Check the optimal resolution settings.

to check the

Image Settings

Image Settings

, and then select

. Press

Menu

You may need to download a new video driver. For more
information, go to

support.dell.com

.

NOTE: Some older video cards may not support the resolution

settings for the LCD TV display.

Ensure the green audio cable is connected to audio connector
on the LCD TV display and on the computer. For the location
of the connector on the LCD TV display, see "Using the VGA
Connector" on page 18. See your computer documentation for
the location of connectors on your computer.

Do not connect the audio cable to the headphone jack.

2

Ensure the volume on the computer is not muted.

3

Verify that sound on your computer is working by checking the
speakers. See your computer documentation for information on
troubleshooting your computer.

4

Disconnect the LCD TV display from the computer and test to
see if the LCD TV display volume works.

your video card or you are using the wrong input source.

1

Ensure the LCD TV display is turned on.

2

Verify that all the cables are properly connected to the LCD TV
display, including the power cable.

3

Check to see if there is a blue or amber light on the lower,
right-hand corner of the LCD TV display. A blue light indicates
the LCD TV display is on. An amber light, means the LCD TV
display is in power save mode.

4

Ensure

VGA

is selected in the

Select Menu" on page 24 for more information.

5

Reconnect the computer.

6

Connect another device that you know is working properly.

7

Reset the original factory defaults. Press
control, select

Setup

, and then select

Input Select

Menu

Factory Reset

menu. See "Input

on the remote

.

to

Auto

Troubleshooting Your LCD TV Display 37

6

Specifications for Your LCD TV Display

General

Model number W2607C

www.dell.com | support.dell.com

Display type TFT COLOR Premium LCD

Screen size 26 inch panel (26-inch viewable image size)

Viewable area 575.77

Image aspect ratio Wide screen

Brightness (typical) 500 nits (typical)

Contrast Ratio 600:1 (typical)

Response time 8ms (typical)

Video Display Capabilities 480i

Additional Features:

SAP capable

CC capable

Parental control capable

x

323.71 mm

x

(22.67 inches

16:9 resolution
16:9 aspect ratio

480p

720p

1080i

576i (where available)

576p (where available)

Ye s

Ye s

Ye s

12.74 inches)

38 Specifications for Your LCD TV Display

Physical Dimension

Display (with stand) 477 x 826 x 205 mm

18.78" x 32.52" x 8.07"

Display (no stand) 404 x 826 x 108 mm

With Speakers Non-detachable

Weight (with stand) 14.5 kg/31.97 lbs (est)

Tilt -5/+20 degrees

Swivel +/- 45 degrees

Native Resolution 1366 x 768 (WXGA)

HDTV Capable Yes

Tuner

Number of Tuners two (analog+digital)

Viewing Angle

Horizontal +/- 85 degrees

Vertical +/- 85 degrees

Inputs

Video

Composite (CVBS)

S-Video

Component

TV In (coaxial)

Audio (L+R)

DVI (for use with a video device)

Computer

VGA (for use as computer monitor)

DVI (for use as computer monitor)

Audio (PC)

two (side+bottom)

two (side+bottom)

two (bottom)

two (bottom)

six pairs

one (bottom)

one (bottom)

one (bottom)

one (bottom)

Specifications for Your LCD TV Display 39

Outputs

Video

Composite (CVBS)

Audio (L+R)

Headphone

one (bottom)

one pair

one (side)

Audio

www.dell.com | support.dell.com

Effects SRS TruSurround XT

Midnight Mode

Speakers (integrated) 15 watts/channel

15+15 watts total

40 Specifications for Your LCD TV Display

Contacting Dell

To contact Dell electronically, you can access the following websites:

• www.dell.com

•

support.dell.com

For specific web addresses for your country, find the appropriate country section in the table
below.

NOTE: Toll-free numbers are for use within the country for which they are listed.

NOTE: In certain countries, support specific to Dell XPS™ portable computers is available at a separate

telephone number listed for participating countries. If you do not see a telephone number listed that is
specific for XPS portable computers, you may contact Dell through the support number listed and your
call will be routed appropriately.

When you need to contact Dell, use the electronic addresses, telephone numbers, and codes
provided in the following table. If you need assistance in determining which codes to use,
contact a local or an international operator.

(support)

7

Country (City)
International Access Code
Country Code
City Code

Anguilla General Support

Antigua and Barbuda General Support

Argentina (Buenos Aires)

International Access Code: 00

Country Code: 54

City Code: 11

We bs it e : www.dell.com.ar

E-mail: [email protected]

E-mail for desktop and portable computers:
[email protected]

E-mail for servers and EMC
[email protected]

Customer Care

Hardware and Warranty Support

Hardware And Warranty Support Services

Sales

Department Name or Service Area,

Website and E-Mail Address

®

storage products:

Area Codes,

Local Numbers, and

Toll-Free Numbers

toll-free: 800-335-0031

1-800-805-5924

toll-free: 0-800-444-0730

toll-free: 0-800-444-0733

toll-free: 0-800-444-0724

0-810-444-3355

Contacting Dell 41

Country (City)
International Access Code
Country Code
City Code

Aruba General Support

Australia (Sydney)

International Access Code: 0011

Country Code: 61

Website: support.ap.dell.com

E-mail: support.ap.dell.com/contactus

General Support

City Code: 2

Austria (Vienna)

International Access Code: 900

www.dell.com | support.dell.com

Country Code: 43

City Code: 1

We bs it e : support.euro.dell.com

E-mail: [email protected]

Home/Small Business Sales

Home/Small Business Fax

Home/Small Business Customer Care

Preferred Accounts/Corporate Customer Care

Support for XPS portable computers only

Home/Small Business Support for all other Dell
computers

Preferred Accounts/Corporate Support

Switchboard

Bahamas General Support

Barbados General Support

Belgium (Brussels)

International Access Code: 00

Country Code: 32

City Code: 2

We bs it e : support.euro.dell.com

Hardware And Warranty Support for XPS portable
computers only

Hardware And Warranty Support for all other Dell
computers

Hardware And Warranty Support Fax

Customer Care

Corporate Sales

Fax

Switchboard

Bermuda General Support

Bolivia General Support

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

toll-free: 800-1578

13DELL-133355

0820 240 530 00

0820 240 530 49

0820 240 530 14

0820 240 530 16

0820 240 530 81

0820 240 530 14

0660 8779

0820 240 530 00

toll-free: 1-866-278-6818

1-800-534-3066

02 481 92 96

02 481 92 88

02 481 92 95

02 713 15 65

02 481 91 00

02 481 92 99

02 481 91 00

1-800-342-0671

toll-free: 800-10-0238

42 Contacting Dell

Country (City)
International Access Code
Country Code
City Code

Brazil

International Access Code: 00

Country Code: 55

City Code: 51

British Virgin Islands General Support

Brunei

Country Code: 673

Canada (North York, Ontario)

International Access Code: 011

Cayman Islands General Support

Chile (Santiago)

Country Code: 56

City Code: 2

We bs it e : www.dell.com/br

Customer Support, Hardware and Warranty
Support

Hardware and Warranty Support Fax

Customer Care Fax

Sales

Hardware and Warranty Support (Penang,
Malaysia)

Customer Care (Penang, Malaysia)

Transaction Sales (Penang, Malaysia)

Online Order Status: www.dell.ca/ostatus

AutoTech (automated Hardware and Warranty
Support)

Customer Service (Home Sales/Small Business)

Customer Service (med./large business,
government)

Customer Service (printers, projectors, televisions,
handhelds, digital jukebox, and wireless)

Hardware Warranty Support (Home Sales/Small
Business)

Hardware Warranty Support (med./large bus.,
government)

Hardware Warranty Support (printers, projectors,
televisions, handhelds, digital jukebox, and wireless)

Sales (Home Sales/Small Business)

Sales (med./large bus., government)

Spare Parts Sales & Extended Service Sales

Sales and Customer Support

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

0800 90 3355

51 481 5470

51 481 5480

0800 90 3390

toll-free: 1-866-278-6820

604 633 4966

604 633 4888

604 633 4955

toll-free: 1-800-247-9362

toll-free: 1-800-847-4096

toll-free: 1-800-326-9463

toll-free: 1-800-847-4096

toll-free: 1-800-906-3355

toll-free: 1-800-387-5757

1-877-335-5767

toll-free: 1-800-387-5752

toll-free: 1-800-387-5755

1 866 440 3355

1-800-805-7541

toll-free: 1230-020-4823

Contacting Dell 43

Country (City)
International Access Code
Country Code
City Code

China (Xiamen)

Country Code: 86

City Code: 592

www.dell.com | support.dell.com

Department Name or Service Area,

Website and E-Mail Address

Hardware and Warranty Support website:

support.dell.com.cn

Hardware and Warranty Support E-mail:
[email protected]

Customer Care E-mail: [email protected]

Hardware and Warranty Support Fax

Hardware and Warranty Support (Dell™
Dimension™ and Inspiron)

Hardware and Warranty Support (OptiPlex™,
Latitude™, and Dell Precision™)

Hardware and Warranty Support (servers and
storage)

Hardware and Warranty Support (projectors, PDAs,
switches, routers, and so on)

Area Codes,

Local Numbers, and

Toll-Free Numbers

592 818 1350

toll-free: 800 858 2968

toll-free: 800 858 0950

toll-free: 800 858 0960

toll-free: 800 858 2920

Hardware and Warranty Support (printers)

Customer Care

Customer Care Fax

Home and Small Business

Preferred Accounts Division

Large Corporate Accounts GCP

Large Corporate Accounts Key Accounts

Large Corporate Accounts North

Large Corporate Accounts North Government and
Education

Large Corporate Accounts East

Large Corporate Accounts East Government and
Education

Large Corporate Accounts Queue Team

Large Corporate Accounts South

Large Corporate Accounts West

Large Corporate Accounts Spare Parts

Colombia General Support

Costa Rica General Support

toll-free: 800 858 2311

toll-free: 800 858 2060

592 818 1308

toll-free: 800 858 2222

toll-free: 800 858 2557

toll-free: 800 858 2055

toll-free: 800 858 2628

toll-free: 800 858 2999

toll-free: 800 858 2955

toll-free: 800 858 2020

toll-free: 800 858 2669

toll-free: 800 858 2572

toll-free: 800 858 2355

toll-free: 800 858 2811

toll-free: 800 858 2621

980-9-15-3978

0800-012-0435

44 Contacting Dell

Country (City)
International Access Code
Country Code
City Code

Czech Republic (Prague)

International Access Code: 00

Country Code: 420

Denmark (Copenhagen)

International Access Code: 00

Country Code: 45

Dominica General Support

Dominican Republic General Support

Ecuador General Support

El Salvador General Support

Finland (Helsinki)

International Access Code: 990

Country Code: 358

City Code: 9

We bs it e : support.euro.dell.com

E-mail: [email protected]

Hardware and Warranty Support

Customer Care

Fax

Hardware and Warranty Fax

Switchboard

We bs it e : support.euro.dell.com

Hardware and Warranty Support for XPS portable
computers only

Hardware and Warranty Support for all other Dell
computers

Customer Care (Relational)

Home/Small Business Customer Care

Switchboard (Relational)

Switchboard Fax (Relational)

Switchboard (Home/Small Business)

Switchboard Fax (Home/Small Business)

We bs it e : support.euro.dell.com

Hardware and Warranty Support

Customer Care

Fax

Switchboard

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

22537 2727

22537 2707

22537 2714

22537 2728

22537 2711

7010 0074

7023 0182

7023 0184

3287 5505

3287 1200

3287 1201

3287 5000

3287 5001

toll-free: 1-866-278-6821

1-800-148-0530

toll-free: 999-119

01-899-753-0777

09 253 313 60

09 253 313 38

09 253 313 99

09 253 313 00

Contacting Dell 45

Country (City)
International Access Code
Country Code
City Code

France (Paris) (Montpellier)

International Access Code: 00

Country Code: 33

City Codes: (1) (4)

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Germany (Langen)

International Access Code: 00

Country Code: 49

City Code: 6103

Department Name or Service Area,

Website and E-Mail Address

We bs it e : support.euro.dell.com

Home and Small Business

Hardware and Warranty Support for XPS portable
computers only

Hardware and Warranty Support for all other Dell
computers

Customer Care

Switchboard

Switchboard (calls from outside of France)

Sales

Fax

Fax (calls from outside of France)

Corporate

Hardware and Warranty Support

Customer Care

Switchboard

Sales

Fax

We bs it e : support.euro.dell.com

E-mail: [email protected]

Hardware and Warranty Support for XPS portable
computers only

Hardware and Warranty Support for all other Dell
computers

Home/Small Business Customer Care

Global Segment Customer Care

Preferred Accounts Customer Care

Large Accounts Customer Care

Public Accounts Customer Care

Switchboard

Area Codes,

Local Numbers, and

Toll-Free Numbers

0825 387 129

0825 387 270

0825 823 833

0825 004 700

04 99 75 40 00

0825 004 700

0825 004 701

04 99 75 40 01

0825 004 719

0825 338 339

01 55 94 71 00

01 55 94 71 00

01 55 94 71 01

06103 766-7222

06103 766-7200

0180-5-224400

06103 766-9570

06103 766-9420

06103 766-9560

06103 766-9555

06103 766-7000

46 Contacting Dell

Country (City)
International Access Code
Country Code
City Code

Greece

International Access Code: 00

Country Code: 30

Grenada General Support

Guatemala General Support

Guyana General Support

Hong Kong

International Access Code: 001

Country Code: 852

India E-mail: [email protected]

We bs it e : support.euro.dell.com

Hardware and Warranty Support

Gold Service Hardware and Warranty Support

Switchboard

Gold Service Switchboard

Sales

Fax

We bs it e : support.ap.dell.com

Hardware and Warranty Support E-mail:
[email protected]

Hardware and Warranty Support (Dimension and
Inspiron)

Hardware and Warranty Support (OptiPlex,
Latitude, and Dell Precision)

Hardware and Warranty Support (PowerApp™,
PowerEdge™, PowerConnect™, and PowerVault™)

Customer Care

Large Corporate Accounts

Global Customer Programs

Medium Business Division

Home and Small Business Division

[email protected]
[email protected]

Hardware And Warranty Support

Sales (Large Corporate Accounts)

Sales (Home and Small Business)

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

00800-44 14 95 18

00800-44 14 00 83

2108129810

2108129811

2108129800

2108129812

toll-free: 1-866-540-3355

1-800-999-0136

toll-free: 1-877-270-4609

2969 3188

2969 3191

2969 3196

3416 0910

3416 0907

3416 0908

3416 0912

2969 3105

1600338045

and 1600448046

1600 33 8044

1600 33 8046

Contacting Dell 47

Country (City)
International Access Code

Department Name or Service Area,

Website and E-Mail Address
Country Code
City Code

Ireland (Cherrywood)

International Access Code: 16

Country Code: 353

City Code: 1

We bs it e : support.euro.dell.com

E-mail: [email protected]

Hardware and Warranty Support for XPS portable
computers only

Hardware and Warranty Support for all other Dell
computers

U.K. Hardware and Warranty Support (dial within

www.dell.com | support.dell.com

U.K. only)

Home User Customer Care

Small Business Customer Care

U.K. Customer Care (dial within U.K. only)

Corporate Customer Care

Corporate Customer Care (dial within U.K. only)

Ireland Sales

U.K. Sales (dial within U.K. only)

Fax/Sales Fax

Switchboard

Italy (Milan)

International Access Code: 00

Country Code: 39

City Code: 02

We bs it e : support.euro.dell.com

Home and Small Business

Hardware and Warranty Support

Customer Care

Fax

Switchboard

Corporate

Hardware and Warranty Support

Customer Care

Fax

Switchboard

Jamaica General Support (dial from within Jamaica only)

Area Codes,

Local Numbers, and

Toll-Free Numbers

1850 200 722

1850 543 543

0870 908 0800

01 204 4014

01 204 4014

0870 906 0010

1850 200 982

0870 907 4499

01 204 4444

0870 907 4000

01 204 0103

01 204 4444

02 577 826 90

02 696 821 14

02 696 821 13

02 696 821 12

02 577 826 90

02 577 825 55

02 575 035 30

02 577 821

1-800-682-3639

48 Contacting Dell

Country (City)
International Access Code
Country Code
City Code

Japan (Kawasaki)

International Access Code: 001

Country Code: 81

City Code: 44

Department Name or Service Area,

Website and E-Mail Address

We bs it e : support.jp.dell.com

Hardware And Warranty Support (servers)

Hardware And Warranty Support outside of Japan
(servers)

Hardware And Warranty Support (Dimension and
Inspiron)

Hardware And Warranty Support outside of Japan
(Dimension and Inspiron)

Hardware And Warranty Support (Dell Precision,
OptiPlex, and Latitude)

Hardware And Warranty Support outside of Japan
(Dell Precision, OptiPlex, and Latitude)

Hardware And Warranty Support (PDAs, projectors,
printers, routers)

Hardware And Warranty Support outside of Japan
(PDAs, projectors, printers, routers)

Faxbox Service

24-Hour Automated Order Service

Customer Care

Business Sales Division (up to 400 employees)

Preferred Accounts Division Sales (over 400
employees)

Large Corporate Accounts Sales (over 3500
employees)

Public Sales (government agencies, educational
institutions, and medical institutions)

Global Segment Japan

Individual User

Switchboard

Area Codes,

Local Numbers, and

Toll-Free Numbers

toll-free: 0120-198-498

81-44-556-4162

toll-free: 0120-198-226

81-44-520-1435

toll-free:0120-198-433

81-44-556-3894

toll-free: 0120-981-690

81-44-556-3468

044-556-3490

044-556-3801

044-556-4240

044-556-1465

044-556-3433

044-556-3430

044-556-1469

044-556-3469

044-556-1760

044-556-4300

Contacting Dell 49

Country (City)
International Access Code

Department Name or Service Area,

Website and E-Mail Address
Country Code
City Code

Korea (Seoul)

International Access Code: 001

Country Code: 82

City Code: 2

E-mail: [email protected]

Support

Support (Dimension, PDA, Electronics and
Accessories)

Sales

Fax

www.dell.com | support.dell.com

Switchboard

Latin America Customer Hardware and Warranty Support (Austin,

Texas, U.S.A.)

Customer Service (Austin, Texas, U.S.A.)

Fax (Hardware and Warranty Support and
Customer Service) (Austin, Texas, U.S.A.)

Sales (Austin, Texas, U.S.A.)

SalesFax (Austin, Texas, U.S.A.)

Luxembourg

International Access Code: 00

Country Code: 352

We bs it e : support.euro.dell.com

Support

Home/Small Business Sales

Corporate Sales

Customer Care

Fax

Macao

Country Code: 853

Hardware and Warranty Support

Customer Service (Xiamen, China)

Transaction Sales (Xiamen, China)

Area Codes,

Local Numbers, and

Toll-Free Numbers

toll-free: 080-200-3800

toll-free: 080-200-3801

toll-free: 080-200-3600

2194-6202

2194-6000

512 728-4093

512 728-3619

512 728-3883

512 728-4397

512 728-4600

or 512 728-3772

342 08 08 075

[phone]

26 25 77 81

[phone]

26 25 77 82

toll-free: 0800 105

34 160 910

29 693 115

50 Contacting Dell

Country (City)
International Access Code
Country Code
City Code

Malaysia (Penang)

International Access Code: 00

Country Code: 60

City Code: 4

Mexico

International Access Code: 00

Country Code: 52

Montserrat General Support

Netherlands Antilles General Support

We bs it e : support.ap.dell.com

Hardware And Warranty Support (Dell Precision,
OptiPlex, and Latitude)

Hardware And Warranty Support (Dimension,
Inspiron, and Electronics and Accessories)

Hardware And Warranty Support (PowerApp,
PowerEdge, PowerConnect, and PowerVault)

Customer Care

Trans ac t ion S al e s

Corporate Sales

Customer Hardware And Warranty Support

Sales

Customer Service

Main

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

toll-free: 1 800 880 193

toll-free: 1 800 881 306

toll-free: 1800 881 386

toll-free:

toll-free: 1 800 888 202

toll-free: 1 800 888 213

toll-free: 1-866-278-6822

1800 881 306

(option 6)

001-877-384-8979

or 001-877-269-3383

50-81-8800

or 01-800-888-3355

001-877-384-8979

or 001-877-269-3383

50-81-8800

or 01-800-888-3355

001-800-882-1519

Contacting Dell 51

Country (City)
International Access Code
Country Code
City Code

Netherlands (Amsterdam)

International Access Code: 00

Country Code: 31

City Code: 20

We bs it e : support.euro.dell.com

Hardware and Warranty Support for XPS portable
computers only

Hardware and Warranty Support for all other Dell
computers

Hardware and Warranty Support Fax

Home/Small Business Customer Care

www.dell.com | support.dell.com

Relational Customer Care

Home/Small Business Sales

Relational Sales

Home/Small Business Sales Fax

Relational Sales Fax

Switchboard

Switchboard Fax

New Zealand

International Access Code: 00

Country Code: 64

We bs it e : support.ap.dell.com

E-mail: support.ap.dell.com/contactus

General Support

Nicaragua General Support

Norway (Lysaker)

International Access Code: 00

Country Code: 47

We bs it e : support.euro.dell.com

Hardware and Warranty Support for XPS portable
computers only

Hardware and Warranty Support for all other Dell
products

Relational Customer Care

Home/Small Business Customer Care

Switchboard

Fax Switchboard

Pan ama General Support

Peru General Support

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

020 674 45 94

020 674 45 00

020 674 47 66

020 674 42 00

020 674 4325

020 674 55 00

020 674 50 00

020 674 47 75

020 674 47 50

020 674 50 00

020 674 47 50

0800 441 567

001-800-220-1006

815 35 043

671 16882

671 17575

23162298

671 16800

671 16865

001-800-507-0962

0800-50-669

52 Contacting Dell

Country (City)
International Access Code
Country Code
City Code

Poland (Warsaw)

International Access Code: 011

Country Code: 48

City Code: 22

Portugal

International Access Code: 00

Country Code: 351

Puerto Rico General Support

St. Kitts and Nevis General Support

St. Lucia General Support

St. Vincent and the Grenadines General Support

Singapore (Singapore)

International Access Code: 005

Country Code: 65

We bs it e : support.euro.dell.com

E-mail: [email protected]

Customer Service Phone

Customer Care

Sales

Customer Service Fax

Reception Desk Fax

Switchboard

We bs it e : support.euro.dell.com

Hardware and Warranty Support

Customer Care

Sales

Fax

We bs it e : support.ap.dell.com

Hardware and Warranty Support (Dimension,
Inspiron, and Electronics and Accessories)

Hardware and Warranty Support (OptiPlex,
Latitude, and Dell Precision)

Hardware and Warranty Support (PowerApp,
PowerEdge, PowerConnect, and PowerVault)

Customer Care

Trans ac t ion S al e s

Corporate Sales

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

57 95 700

57 95 999

57 95 999

57 95 806

57 95 998

57 95 999

707200149

800 300 413

800 300 410 or 800 300 411 or

800 300 412 or 21 422 07 10

21 424 01 12

1-800-805-7545

toll-free: 1-877-441-4731

1-800-882-1521

toll-free: 1-877-270-4609

toll-free: 1800 394 7430

toll-free: 1800 394 7488

toll-free: 1800 394 7478

toll-free:

toll-free: 1 800 394 7412

toll-free: 1 800 394 7419

1 800 394 7430

(option 6)

Contacting Dell 53

Country (City)
International Access Code
Country Code
City Code

Slovakia (Prague)

International Access Code: 00

Country Code: 421

www.dell.com | support.dell.com

South Africa (Johannesburg)

International Access Code:

09/091

Country Code: 27

City Code: 11

Southeast Asian and Pacific
Countries

Spain (Madrid)

International Access Code: 00

Country Code: 34

City Code: 91

Department Name or Service Area,

Website and E-Mail Address

We bs it e : support.euro.dell.com

E-mail: [email protected]

Hardware and Warranty Support

Customer Care

Fax

Tech Fax

Switchboard (Sales)

We bs it e : support.euro.dell.com

E-mail: [email protected]

Gold Queue

Hardware and Warranty Support

Customer Care

Sales

Fax

Switchboard

Hardware and Warranty Support, Customer Service,
and Sales (Penang, Malaysia)

We bs it e : support.euro.dell.com

Home and Small Business

Hardware and Warranty Support

Customer Care

Sales

Switchboard

Fax

Corporate

Hardware and Warranty Support

Customer Care

Switchboard

Fax

Area Codes,

Local Numbers, and

Toll-Free Numbers

02 5441 5727

420 22537 2707

02 5441 8328

02 5441 8328

02 5441 7585

011 709 7713

011 709 7710

011 709 7707

011 709 7700

011 706 0495

011 709 7700

604 633 4810

902 100 130

902 118 540

902 118 541

902 118 541

902 118 539

902 100 130

902 115 236

91 722 92 00

91 722 95 83

54 Contacting Dell

Country (City)
International Access Code
Country Code
City Code

Sweden (Upplands Vasby)

International Access Code: 00

Country Code: 46

City Code: 8

Switzerland (Geneva)

International Access Code: 00

Country Code: 41

City Code: 22

Ta i wa n

International Access Code: 002

Country Code: 886

Department Name or Service Area,

Website and E-Mail Address

We bs it e : support.euro.dell.com

Hardware and Warranty Support for XPS portable
computers only

Hardware and Warranty Support for all other Dell
products

Relational Customer Care

Home/Small Business Customer Care

Employee Purchase Program (EPP) Support

Hardware and Warranty Support Fax

Sales

We bs it e : support.euro.dell.com

E-mail: [email protected]

Hardware and Warranty Support for XPS portable
computers only

Hardware and Warranty Support (Home and Small
Business) for all other Dell products

Hardware and Warranty Support (Corporate)

Customer Care (Home and Small Business)

Customer Care (Corporate)

Fax

Switchboard

We bs it e : support.ap.dell.com

E-mail: [email protected]

Hardware and Warranty Support (OptiPlex,
Latitude, Inspiron, Dimension, and Electronics and
Accessories)

Hardware and Warranty Support (PowerApp,
PowerEdge, PowerConnect, and PowerVault)

Customer Care

Trans ac t ion S al e s

Corporate Sales

Area Codes,

Local Numbers, and

Toll-Free Numbers

0771 340 340

08 590 05 199

08 590 05 642

08 587 70 527

20 140 14 44

08 590 05 594

08 590 05 185

0848 33 88 57

0844 811 411

0844 822 844

0848 802 202

0848 821 721

022 799 01 90

022 799 01 01

toll-free: 00801 86 1011

toll-free: 00801 60 1256

toll-free:

toll-free: 00801 65 1228

toll-free: 00801 651 227

00801 60 1250

(option 5)

Contacting Dell 55

Country (City)
International Access Code
Country Code
City Code

Thailand

International Access Code: 001

Country Code: 66

We bs it e : support.ap.dell.com

Hardware and Warranty Support (OptiPlex,
Latitude, and Dell Precision)

Hardware and Warranty Support (PowerApp,
PowerEdge, PowerConnect, and PowerVault)

Customer Care

www.dell.com | support.dell.com

Corporate Sales

Trans ac t ion S al e s

Trinidad/Tobago General Support

Turks and Caicos Islands General Support

U.K. (Bracknell)

International Access Code: 00

Country Code: 44

City Code: 1344

We bs it e : support.euro.dell.com

Customer Care website:
support.euro.dell.com/uk/en/ECare/Form/Home.asp

E-mail: [email protected]

Hardware and Warranty Support
(Corporate/Preferred Accounts/PAD [1000+
employees])

Hardware and Warranty Support for XPS portable
computers only

Hardware and Warranty Support (direct and
general) for all other products

Global Accounts Customer Care

Home and Small Business Customer Care

Corporate Customer Care

Preferred Accounts (500–5000 employees)
Customer Care

Central Government Customer Care

Local Government & Education Customer Care

Health Customer Care

Home and Small Business Sales

Corporate/Public Sector Sales

Home and Small Business Fax

Uruguay General Support

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

toll-free: 1800 0060 07

toll-free: 1800 0600 09

toll-free:

1800 006 007

(option 7)

toll-free: 1800 006 009

toll-free: 1800 006 006

1-800-805-8035

toll-free: 1-866-540-3355

0870 908 0500

0870 366 4180

0870 908 0800

01344 373 186

0870 906 0010

01344 373 185

0870 906 0010

01344 373 193

01344 373 199

01344 373 194

0870 907 4000

01344 860 456

0870 907 4006

toll-free: 000-413-598-2521

56 Contacting Dell

Country (City)
International Access Code
Country Code
City Code

U.S.A. (Austin, Texas)

International Access Code: 011

Country Code: 1

Automated Order-Status Service

AutoTech (portable and desktop computers)

Hardware and Warranty Support (Dell TV,

Department Name or Service Area,

Website and E-Mail Address

Printers, and Projectors

customers

Consumer (Home and Home Office) Support for
all other Dell products

Customer Service

Employee Purchase Program (EPP) Customers

Financial Services website:
www.dellfinancialservices.com

Financial Services (lease/loans)

Financial Services (Dell Preferred Accounts [DPA])

Business

Customer Service and Support

Employee Purchase Program (EPP) Customers

Printers and Projectors Support

Public (government, education, and healthcare)

Customer Service and Support

Employee Purchase Program (EPP) Customers

Dell Sales

Dell Outlet Store (Dell refurbished computers)

Software and Peripherals Sales

Spare Parts Sales

Extended Service and Warranty Sales

Fax

Dell Services for the Deaf, Hard-of-Hearing, or
Speech-Impaired

U.S. Virgin Islands General Support

Vene zu el a General Support

Area Codes,

Local Numbers, and

Toll-Free Numbers

toll-free: 1-800-433-9014

toll-free: 1-800-247-9362

toll-free 1-877-459-7298

) for Relationship

toll-free: 1-800-624-9896

toll-free: 1-800-624-9897

toll-free: 1-800-695-8133

toll-free: 1-877-577-3355

toll-free: 1-800-283-2210

toll-free: 1-800-456-3355

toll-free: 1-800-695-8133

toll-free: 1-877-459-7298

toll-free: 1-800-456-3355

toll-free: 1-800-695-8133

toll-free: 1-800-289-3355

or toll-free: 1-800-879-3355

toll-free: 1-888-798-7561

toll-free: 1-800-671-3355

toll-free: 1-800-357-3355

toll-free: 1-800-247-4618

toll-free: 1-800-727-8320

toll-free: 1-877-DELLTTY

(1-877-335-5889)

1-877-673-3355

8001-3605

Contacting Dell 57

Index

A

About

side connectors, 5
side panel buttons, 5
TV, 5

Access Code

creating, 27

Adjust, 26

brightness, 25
color, 25

aspect ratio, 26

Audio, 26

B

Button

lock, 28
unlock, 28

Buttons

channel up and down, 6
channels, 19
power, 6
remote control, 19
Side panel, 6
volume, 6, 19

C

Cables, 9

Channel, 28

blocking, 27

Closed caption, 29

Component, 16

Connecting devices

Cable TV box, 11
camcorder, 11
computer, 11
DVD player, 11
VCR, 11

Connectors, 7

AV1, 7
AV2, 7
AV3, 8
AV4, 8
coaxial, 8, 11
component, 8, 11, 16
composite, 11
DVI, 8, 11, 17
location of, 8
power, 8
quality, 11
side panel, 7
S-Video, 11, 16
VGA, 8

D

DVI, 17

F

Factory settings

restore, 28

H

headphones, 7

I

Input Select

Input sources, 24

Input Source, 19

rename, 28

IR receiver, 5

M

Midnight Mode, 26

Monitor, 18

P

Package contents, 9

Parental Control

access code, 27

Power indicator

amber light, 5
blue light, 5

Power light

amber, 5
blue, 5

Problems

remote control, 36
TV, 30

Index 59

R

Remote control, 19, 23

batteries, 19
buttons, 19
Learning remote, 22
problems with, 36
using, 19

Main Menu, 23
Parental Control, 27
Picture, 25
remote control, 23
setup, 28
using, 23

U

S

Self Test, 36

setup, 28

Sleep Timer, 29

Specifications, 38

SRS, 26

S-Video, 16

T

Troubleshooting, 30

computer, 36-37
general problems, 31
monitor, 37
remote control, 36
self test, 36
TV Menu, 35

TV

connectors, 11
location, 11
set up, 11

TV Menu

access code, 27
appearance of, 28
Input Select, 24
language, 24

Universal remote, 22

V

VGA, 18

60 Index