Dell W01C User Manual

INSPIRON

SETUP GUIDE

™

INSPIRON

SETUP GUIDE

Regulatory model: W01C series Regulatory type: W01C001; W01C002

™

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of your

computer.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells
you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

If you purchased a Dell™ n Series computer, any references in this document to the Microsoft® Windows® operating
systems are not applicable.

__________________

Information in this document is subject to change without notice.

© 2010 Dell Inc. All rights reserved.

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text:
trademarks of Dell Inc.;
U.S. and other countries;

of Advanced Micro Devices, Inc.;

registered trademarks of Microsoft Corporation in the United States and/or other countries;
of the Blu-ray Disc Association;
under license.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and
names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

July 2010 P/N JMV0N Rev. A00

Dell

, the

Intel

and

Centrino

AMD, AMD Athlon

Microsoft, Windows,

Bluetooth

DELL

logo,

YOURS IS HERE, Inspiron, Solution Station

are registered trademarks and

, and

ATI Mobility Radeon

and the

Windows

is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell

Core

is a trademark of Intel Corporation in the

are

either trademarks or registered trademarks

start button logo are either trademarks or

, and

DellConnect

Blu-ray Disc

is a trademark

are

Contents

Setting Up Your Inspiron One . . . . . . . . . . . .5

Before Setting Up Your Computer . . . . . . . . . 5

Connect the Keyboard and Mouse. . . . . . . . . 6

Connect the AC Adapter . . . . . . . . . . . . . . . . .7

Connect the Network Cable (Optional) . . . . . 8

Adjust the Computer Stand. . . . . . . . . . . . . . 10

Set Up the TV Tuner (Optional). . . . . . . . . . . 11

Press the Power Button . . . . . . . . . . . . . . . . 16

Set Up the Operating System . . . . . . . . . . . . 17

Create System Recovery Media

(Recommended). . . . . . . . . . . . . . . . . . . . . . . 18

Connect to the Internet (Optional) . . . . . . . . 19

Set Up Wireless Display (Optional) . . . . . . . 21

Using Your Inspiron One . . . . . . . . . . . . . . .24

Right View Features. . . . . . . . . . . . . . . . . . . . 24

Left View Features. . . . . . . . . . . . . . . . . . . . . 26

Using the Optical Drive . . . . . . . . . . . . . . . . . 28

Back View Features. . . . . . . . . . . . . . . . . . . . 30

Display Features . . . . . . . . . . . . . . . . . . . . . .34

Using the Touch Screen (Optional) . . . . . . . 36

Software Features . . . . . . . . . . . . . . . . . . . . . 40

Dell DataSafe Online Backup . . . . . . . . . . . .41

Dell Dock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Solving Problems . . . . . . . . . . . . . . . . . . . . .43

Touch Screen Problems . . . . . . . . . . . . . . . .43

Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . .45

Network Problems . . . . . . . . . . . . . . . . . . . . . 46

Power Problems. . . . . . . . . . . . . . . . . . . . . . . 47

Memory Problems . . . . . . . . . . . . . . . . . . . . . 49

Lockups and Software Problems . . . . . . . . . 49

3

Contents

Using Support Tools. . . . . . . . . . . . . . . . . . .52

Dell Support Center . . . . . . . . . . . . . . . . . . . . 52

My Dell Downloads . . . . . . . . . . . . . . . . . . . . 53

System Messages . . . . . . . . . . . . . . . . . . . . . 53

Hardware Troubleshooter . . . . . . . . . . . . . . . 55

Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . 56

Restoring Your Operating System . . . . . . .60

System Restore . . . . . . . . . . . . . . . . . . . . . . . 61

Dell DataSafe Local Backup. . . . . . . . . . . . . 62

System Recovery Media . . . . . . . . . . . . . . . .65

Dell Factory Image Restore . . . . . . . . . . . . .66

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . .68

Technical Support and Customer

Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

DellConnect . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Online Services . . . . . . . . . . . . . . . . . . . . . . . 70

Automated Order-Status Service. . . . . . . . . 71

Product Information. . . . . . . . . . . . . . . . . . . . 71

4

Returning Items for Repair Under

Warranty or for Credit . . . . . . . . . . . . . . . . . . 72

Before You Call. . . . . . . . . . . . . . . . . . . . . . . .73

Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . . 75

Finding More Information and

Resources . . . . . . . . . . . . . . . . . . . . . . . . . . .76

Specifications . . . . . . . . . . . . . . . . . . . . . . .78

Appendix. . . . . . . . . . . . . . . . . . . . . . . . . . . .84

Macrovision Product Notice. . . . . . . . . . . . . 84

Information for NOM, or Official

Mexican Standard (Only for Mexico). . . . . . 85

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

Setting Up Your Inspiron One

INSPIRON

This section provides information about setting
up your Dell™ Inspiron One computer.

WARNING: Before you begin any of the
procedures in this section, read the
safety information that shipped with
your computer. For additional safety best
practices information, see the Regulatory
Compliance Homepage at
www.dell.com/regulatory_compliance.

NOTE: Your computer’s Service Tag and

Express Service Code are located on a
label at the back of your computer. Use the
Service Tag or Express Service Code to
identify your computer when you access
the Dell Support website or contact
technical support.

Before Setting Up Your Computer

When positioning your computer, ensure that
you allow easy access to a power source,
adequate ventilation, and a level surface to
place your computer.

Restricting airflow around your computer may
cause it to overheat. To prevent overheating
ensure that you leave at least 10.2 cm (4 inches)
at the back of the computer and a minimum of

5.1 cm (2 inches) on all other sides. You should
never place your computer in an enclosed
space, such as a cabinet or drawer when it is
powered on.

5

Setting Up Your Inspiron One

Connect the Keyboard and Mouse

Connect the USB keyboard and mouse to the USB connectors on the computer.

NOTE: If you purchased a wireless keyboard and mouse along with your computer, connect the
USB receiver to the USB connector. For more information, see the documentation that shipped
with the wireless keyboard and mouse.

6

Setting Up Your Inspiron One

Connect the AC Adapter

Connect the AC adapter to the computer and then plug it into an electrical outlet or surge protector.

WARNING: The AC adapter works with electrical outlets worldwide. However, power
connectors and power strips vary among countries. Using an incompatible cable or
improperly connecting the cable to a power strip or electrical outlet may cause fire or
permanent damage to your computer.

7

Setting Up Your Inspiron One

Connect the Network Cable (Optional)

8

Setting Up Your Inspiron One

A network connection is not required to complete this computer setup, but if you have an existing
network or Internet connection that uses a cable connection (such as a home cable modem or
Ethernet jack), you can connect it now.

NOTE: Use only an Ethernet cable (RJ45 connector) to connect to the network connector.
Do not plug a telephone cable (RJ11 connector) into the network connector.

To connect your computer to a network or broadband device, connect one end of a network cable
to either a network port or a broadband device. Connect the other end of the network cable to the
network connector (RJ45 connector) on the back panel of your computer. A click indicates that the
network cable has been securely attached.

9

Setting Up Your Inspiron One

Adjust the Computer Stand

10

WARNING: Do not use the stand to carry
the computer or tilt the computer upside
down.

Pull the stand to adjust the display to a
comfortable viewing angle. A distinct click is
heard when the stand is opened or closed.

Setting Up Your Inspiron One

1

IR sensor

2

IR transmitter

1

2

Set Up the TV Tuner (Optional)

You can watch TV on your computer by connecting either a TV/digital antenna cable or a set-top box
to your computer.

Set Up Using a Set-Top Box

Peel the protective cover from the IR transmitter and adhere the IR transmitter to the IR sensor 1.
on the set-top box.

Connect the IR transmitter cable to the IR blaster connector on your computer.2.

11

Setting Up Your Inspiron One

Connect the RF cable to the RF-out connector on your set-top box and to the antenna-in 3.
connector on your computer.

NOTE: The RF cable does not ship with your computer and must be purchased separately.

12

Setting Up Your Inspiron One

Turn on your computer.4.

Click 5. Start → All Programs→ Windows Media Center→ Tasks→ settings→ TV.

Follow the instructions on the screen.6.

13

Setting Up Your Inspiron One

1

B-CAS card

1

Set Up Using a TV/Digital Antenna Cable

If not already inserted, insert the B-CAS card into the B-CAS card slot on your computer (Japan 1.
only).

14

Setting Up Your Inspiron One

Connect the TV/digital antenna cable to the antenna-in connector on your computer.2.

Turn on your computer.3.

Click 4. Start → All Programs→ Windows Media Center→ Tasks→ settings→ TV.

Follow the instructions on the screen.5.

15

Setting Up Your Inspiron One

Press the Power Button

16

Setting Up Your Inspiron One

Set Up the Operating System

Your Dell computer is preconfigured with the operating system you selected at the time of purchase.

Microsoft Windows

To set up Microsoft® Windows® for the first time, follow the instructions on the screen. These
steps are mandatory and may take some time to complete. The Windows setup screens will take
you through several procedures including accepting license agreements, setting preferences, and
setting up an Internet connection.

CAUTION: Do not interrupt the operating system’s setup process. Doing so may render your
computer unusable and you will need to reinstall the operating system.

NOTE: For optimal performance of your computer, it is recommended that you download and
install the latest BIOS and drivers for your computer available at support.dell.com.

NOTE: For more information on the operating system and features, go to
support.dell.com/MyNewDell.

Ubuntu

To set up Ubuntu for the first time, follow the instructions on the screen. See the Ubuntu
documentation for more operating system specific information.

17

Setting Up Your Inspiron One

Create System Recovery Media (Recommended)

NOTE: It is recommended that you create a system recovery media as soon as you set up

Microsoft Windows.

The system recovery media can be used to restore your computer to the operating state it was in
when you purchased the computer, while preserving data files (without the need of the

System

disc). You can use the system recovery media if changes to the hardware, software, drivers,

or other system settings have left the computer in an undesirable operating state.

You will require the following to create the system recovery media:

Dell DataSafe Local Backup•

USB key with a minimum capacity of 8 GB or DVD-R/DVD+R/Blu-ray Disc•

NOTE: Dell DataSafe Local Backup does not support rewritable discs.

™

18

Operating

Setting Up Your Inspiron One

To create a system recovery media:

Ensure that the AC adapter is connected (see “Connect the AC Adapter” on page 1. 7).

Insert the disc or USB key in the computer.2.

Click 3. Start → All Programs→ Dell DataSafe Local Backup.

Click 4. Create Recovery Media.

Follow the instructions on the screen.5.

NOTE: For information on restoring your operating system using the system recovery media,
see “System Recovery Media” on page 65.

19

Setting Up Your Inspiron One

Connect to the Internet
(Optional)

To connect to the Internet, you need an external
modem or network connection and an Internet
Service Provider (ISP).

If an external USB modem or WLAN adapter
is not a part of your original order, you can
purchase one at www.dell.com.

Setting Up a Wired Connection

If you are using a dial-up connection, connect •
the telephone line to the optional external USB
modem and to the telephone wall connector
before you set up your Internet connection.

If you are using a DSL or cable/satellite •
modem connection, contact your ISP
or cellular telephone service for setup

instructions.
To complete setting up your wired Internet
connection, follow the instructions in “Setting
Up Your Internet Connection” on page 21.

20

Setting Up a Wireless Connection

NOTE: To set up your wireless router, see

the documentation that shipped with your
router.

Before you can use your wireless Internet
connection, you need to connect to your
wireless router.

To setup your connection to a wireless router:

Save and close any open files, and exit any 1.
open programs.

Click 2. Start → Control Panel.

In the search box, type 3. network, and
then click Network and Sharing Center→
Connect to a network.

Follow the instructions on the screen to 4.
complete the setup.

Setting Up Your Inspiron One

Setting Up Your Internet Connection

ISPs and ISP offerings vary by country. Contact
your ISP for offerings available in your country.

If you cannot connect to the Internet but have
successfully connected in the past, the ISP
might have a service outage. Contact your ISP
to check the service status, or try connecting
again later.

Have your ISP information ready. If you do not
have an ISP, the Connect to the Internet wizard
can help you get one.

To set up your Internet connection:

Save and close any open files, and exit any 1.
open programs.

Click 2. Start → Control Panel.

In the search box, type 3. network, and then
click Network and Sharing Center→ Set up

a new connection or network→ Connect to
the Internet.
The Connect to the Internet window appears.

NOTE: If you do not know which type of

connection to select, click Help me choose
or contact your ISP.

Follow the instructions on the screen and 4.
use the setup information provided by your
ISP to complete the setup.

21

Setting Up Your Inspiron One

Set Up Wireless Display
(Optional)

NOTE: Wireless display may not be

supported on all computers.

Wireless display can only be set up on
computers with:

Processor Intel® Core™ i3 and above

Video
controller

WLAN card Intel Centrino® 6200 or

Operating
system

Driver Download and install the latest

22

Intel HD Graphics

Intel Centrino Advanced-N +
WiMAX 6250

Windows 7 Home Premium,
Professional, or Ultimate

driver for “Intel Wireless
Display Connection Manager”
available at support.dell.com.

To set up wireless display on your computer:

Ensure that your computer is turned on.1.

Ensure that wireless is enabled.2.

Connect the wireless display adapter to 3.
the TV.

NOTE: The wireless display adapter does
not ship with your computer and must be
purchased separately.

Turn on the TV.4.

Select the appropriate video source for your 5.
TV, such as HDMI1, HDMI2, or S-Video.

Double-click the Intel6.
icon on the desktop.
The Intel® Wireless Display window
appears.

®

Wireless Display

Select 7. Scan for available displays.

Select your wireless display adapter from 8.
the Detected wireless displays list.

Enter the security code that appears on 9.
your TV.

To enable wireless display:

Double-click the Intel1.

®

Wireless Display
icon on the desktop.
The Intel Wireless Display window appears.

Select 2. Connect to Existing Adapter.

NOTE: For more information about wireless
display, see the wireless display adapter
documentation.

Setting Up Your Inspiron One

23

Using Your Inspiron One

1
2

3

4

5
6

7
8

This section provides information about the features available on your Dell™ Inspiron One computer.

INSPIRON

Right View Features

1

Volume increase button — Press to

increase the volume level.

2

Volume decrease button — Press to

decrease the volume level.

7-in-1 Media Card Reader —

3

Provides a fast and convenient way to
view and share digital photos, music,
videos, and documents stored on memory
cards.

4

USB 2.0 connectors (2) — Connect to

USB devices, such as a mouse, keyboard,
printer, external drive, or MP3 player.

24

Using Your Inspiron One

5

Audio-out/Headphone connector — Connects to a pair of headphones.

NOTE: To connect to a powered speaker or sound system, use the line-out connector on the

back of your computer.

6

Audio-in/Microphone connector — Connects to a microphone or inputs signal for use

with audio programs.

7

Hard drive activity light — Turns on when the computer reads or writes data. A blinking

white light indicates hard drive activity.

CAUTION: To avoid loss of data, never turn off the computer, move the computer, or adjust
the stand while the hard drive activity light is blinking.

8

Power button and light — Turns the computer on or off when pressed. The light on the

button indicates the following power states:

Solid white — The computer is on.•

Solid amber — The computer is in sleep/standby mode or there might be an issue with •
the system board or the power supply. Contact Dell (see “Contacting Dell” on page 75) for
assistance.

Blinking amber — The computer has detected an error during the Power-on self-test •
(POST). Contact Dell (see “Contacting Dell” on page 75) for assistance.

Off — The computer is in hibernate mode, turned off, or is not receiving power. •

25

Using Your Inspiron One

1

2

3

4

5

6

7

Left View Features

26

Using Your Inspiron One

1

Optical drive — Plays or records CDs, DVDs, and Blu-ray Discs (optional). For more

information, see “Using the Optical Drive” on page 28.

2

Optical drive light — Blinks when you press the optical drive eject button or when you insert

a disc and it is being read.

3

Optical drive eject button — Opens the optical drive tray when pressed.

4

Brightness increase button (optional) — Press to increase the brightness level of the

display.

5

Brightness decrease button (optional) — Press to decrease the brightness level of the

display.

6

Video input source button (optional) — Press to choose the video source (composite, VGA, or

HDMI).

7

Computer stand — Provides stability to the computer and also allows you to adjust the display

to a comfortable viewing angle.

27

Using Your Inspiron One

Using the Optical Drive

CAUTION: Do not press on the disc tray when you open or close it. Keep the tray closed when
you are not using the drive.

CAUTION: Do not move the computer while playing or recording a disc.

This optical drive plays or records CDs, DVDs, and Blu-ray Discs (optional). Ensure that the side with
print or writing is facing towards you when placing discs on the optical drive tray.

To place a disc in the optical drive:

Press the eject button on the optical drive.1.

Place the disc with the printed side facing towards you in the center of the optical drive tray and 2.
snap the disc onto the spindle.

Gently push the optical drive tray back into the drive.3.

28

Using Your Inspiron One

4

2

3

1

1

optical drive tray

2

spindle

3

disc

4

eject button

29

Using Your Inspiron One

1 2 3 4 5 67

Back View Features

30

Using Your Inspiron One

1

USB 2.0 connectors (4) — Connect to USB devices, such as a mouse, keyboard, printer,

external drive, or MP3 player.

2

Line-out connector — Connects to a powered speaker or sound system.

3

Network connector — Connects your computer to a network or a broadband device if
you are using a wired network. The two lights next to the connector indicate the status and
activity for a wired network connection.

4

AC adapter connector — Connects to the AC adapter to power the computer.

5

Antenna-in connector (optional) — Connects to an external antenna to view programs

using the optional TV tuner card.

6

Infrared (IR) blaster connector (optional) — Connects to an external IR device such as

a set-top box.

7

B-CAS card slot (optional) — Allows you to install a B-CAS card required for decoding digital

TV signals in Japan. For more information, see “Set Up the TV Tuner (Optional)” on page 11.

31

Using Your Inspiron One

8 9 10 11 12 13 14

32

Using Your Inspiron One

S/PDIF connector (optional) — Connects to amplifiers, speakers, or TVs for digital audio

8

output through optical digital cables.

9

Composite video-in connector (optional) — Connects to the composite video-output

connector on your video device such as a DVD player, camcorder, or gaming device.

10

Composite left audio-in connector (optional) — Connects to the composite left audio-output

connector on your video device such as a DVD player, camcorder, or gaming device.

11

Composite right audio-in connector (optional) — Connects to the composite right audio-

output connector on your video device such as a DVD player, camcorder, or gaming device.

12

13

14

VGA-in connector (optional) — Connects to the VGA-output connector on your

computer.

HDMI-in connector (optional) — Connects to the HDMI-output connector on your video
device such as a DVD player, camcorder, or gaming device.

Security cable slot — Attaches a commercially available security cable to the computer.

NOTE: Before you buy a security cable, ensure that it fits into the security cable slot on your

computer.

33

Using Your Inspiron One

1 2 3 4 5

Display Features

34

Using Your Inspiron One

1

IR receiver (optional) — Detects signals from an IR device such as a Dell TV remote control.

2

Camera — Built-in camera for video capture, conferencing, and chat.

3

Camera activity indicator — Indicates if the camera is on or off. A solid white light indicates

camera activity.

4

Microphone — Provides quality sound for video chatting and voice recording.

5

Display — Your display can vary based on selections you made when purchasing your

computer. The display supports Zoom, Dwell, Flick, Scroll, and Rotate gestures.
For more information, see “Touch Screen Gestures (Optional)” on page 37.

35

Using Your Inspiron One

Using the Touch Screen (Optional)

The touch screen feature on your
Dell Inspiron One converts your computer into
an interactive display.

Dell Stage

The Dell Stage software installed on your
computer provides access to your favorite
media and multi-touch applications.

To launch Dell Stage, click Start →

All Programs→ Dell Stage→ Dell Stage.

NOTE: Some of the applications on Dell

Stage can also be launched directly
through the All Programs menu.

You can customize Dell Stage as follows:

Rearrange an application shortcut — Select •
and hold the application shortcut until it
blinks and then drag the application shortcut
to a desired location on Dell Stage.

36

Minimize — Drag the Dell Stage window to •
the bottom of the screen.

Personalize — Select the settings icon and •
then choose the desired option.

The following are the applications available on
Dell Stage:

NOTE: Some of the applications may not be
available based on the selections you made
while purchasing your computer.

MUSIC• — Play music or browse through
your music files by album, artist, or song
title. You can also listen to radio stations
from across the globe. The optional Napster
application allows you to download songs
when connected to the Internet.

YOUPAINT• — Draw and edit pictures.

GAMES• — Play touch-enabled games.

DOCUMENTS• — Provides quick access to
the Documents folder on your computer.

Using Your Inspiron One

PHOTO• — View, organize, or edit your
pictures. You can create slideshows and
collections of your pictures and upload them
to Facebook or Flickr when connected to the
Internet.

•DELL WEB — Provides a preview of up to
four of your favorite web pages. Click or tap
the web page preview to open it in the web
browser.

VIDEO• — View videos. The optional
CinemaNow application allows you to
purchase and download or rent movies and
TV shows when connected to the Internet.

SHORTCUTS• — Provides quick access to your
frequently-used programs.

STICKYNOTES• — Create notes or reminders
using the keyboard or touch screen. These
notes will appear on the bulletin board the
next time you access STICKYNOTES. You can
also save notes on your desktop.

Web Tile — Provides a preview of up to four •
of your favorite web pages. The tile allows you
to add, edit, or delete a web page preview.
Click or tap the web page preview to open it in
the web browser. You can also create multiple
Web Tiles through the Apps Gallery.

37

Using Your Inspiron One

Touch Screen Gestures (Optional)

NOTE: Some of the gestures are

application-specific and may not work
outside the application.

Zoom

Allows you to increase or decrease the
magnification of the screen content.

Pinch — Allows you to zoom-in or zoom-out
by moving two fingers apart or bringing them
closer together on the screen.

To zoom in:
Move two fingers apart
to enlarge the view of the
active window.

To zoom out:
Move two fingers close
together to reduce the view
of the active window.

38

Dwell

Allows you to access additional information by
simulating a right-click.

Press and hold a finger on
the touch screen, to open
context-sensitive menus.

Flick

Allows you to flip content forward or backward
based on the direction of the flick.

Move a finger quickly in
the desired direction to
flip through content in the
active window like pages
in a book. Flick also works
vertically when navigating
content such as images or
songs in a playlist.

Using Your Inspiron One

Scroll

Allows you to scroll through content. The scroll
features include:

Pan — Allows you to move the focus on the
selected object when the entire object is not
visible.

Move two fingers in the
desired direction to pan
scroll the selected object.

Scroll Vertical — Allows you to scroll up or
scroll down on the active window.

Move a finger up or
down to activate vertical
scrolling.

Scroll Horizontal — Allows you to scroll left or
right on the active window.

Move a finger to the left or
right to activate horizontal
scrolling.

Rotate

Allows you to rotate the active content on the
screen.

Twist — Allows you to rotate the active
content using two fingers.

Keeping a finger or thumb
in place, move the other
finger in an arced direction
right or left. You can also
rotate the active content by
moving both the fingers in a
circular motion.

39

Using Your Inspiron One

Software Features

FastAccess Facial Recognition

Your computer may have the FastAccess facial
recognition feature. This feature helps keep
your Dell computer secure by learning the
unique appearance of your face and uses this to
verify your identity to automatically supply login
information when you would normally enter
this information yourself (such as for logging
on to a Windows account or secure websites).
For more information, click
Start → All Programs → FastAccess.

40

Productivity and Communication

You can use your computer to create
presentations, brochures, greeting cards, fliers,
and spreadsheets. You can also edit and view
digital photographs and images. Check your
purchase order for software installed on
your computer.

After connecting to the Internet, you can access
websites, setup an e-mail account, upload or
download files, and so on.

Using Your Inspiron One

Entertainment and Multimedia

You can use your computer to watch videos,
play games, create your own CDs/DVDs/
Blu-ray Discs (optional), listen to music and
internet radio stations. Your optical drive may
support multiple disc media formats including
CDs, DVDs, and Blu-ray Discs (optional).

You can download or copy pictures and video files
from portable devices, such as digital cameras
and cell phones. Optional software applications
enable you to organize and create music and
video files that can be recorded to disc, saved
on portable products such as MP3 players and
handheld entertainment devices, or played and
viewed directly on connected TVs, projectors,
and home theater equipment.

Dell DataSafe Online Backup

NOTE: Dell DataSafe Online may not be

available in all regions.

NOTE: A broadband connection is
recommended for fast upload/download
speeds.

Dell DataSafe Online is an automated backup
and recovery service that helps protect your
data and other important files from catastrophic
incidents like theft, fire, or natural disasters. You
can access the service on your computer using
a password-protected account.

For more information, go to DellDataSafe.com.

To schedule backups:

Double-click the Dell DataSafe Online 1.
icon in the notification area of your
desktop.

Follow the instructions on the screen.2.

41

Using Your Inspiron One

Dell Dock

The Dell Dock is a group of icons that provides easy access to frequently-used applications, files,
and folders. You can personalize the Dock by:

Adding or removing icons•

Grouping related icons into categories•

Changing the color and location of the Dock•

Changing the behavior of the icons•

Add a Category

Right-click the Dock, click 1. Add→ Category.
The Add/Edit Category window appears.

Enter a title for the category in the 2. Title field.

Select an icon for the category from the 3.
Select an image: box.

Click 4. Save.

Add an Icon

Drag and drop the icon to the Dock or a
category.

42

Remove a Category or Icon

Right-click the category or icon on the Dock 1.
and click Delete shortcut or Delete category.

Follow the instructions on the screen.2.

Personalize the Dock

Right-click the Dock and click 1. Advanced
Setting...

Choose the desired option to personalize the 2.
Dock.

Solving Problems

INSPIRON

This section provides troubleshooting
information for your computer. If you cannot
solve your problem using the following
guidelines, see “Using Support Tools” on
page 52 or “Contacting Dell” on page 75.

WARNING: Only trained service
personnel should remove the computer
cover. See the
support.dell.com/manuals for advanced
service instructions.

Service Manual

at

Touch Screen Problems

Some or all multi-touch features are not
working —

Certain touch and multi-touch features may •
be disabled. To enable them, double-click
the Flicks icon in the notification area of
your desktop. In the Pen and Touch window,
select the Touch tab and ensure that Use

your finger as an input device and Enable
multi-touch gestures and inking options are

selected.
The multi-touch feature may not be •

supported by the application.
The touch screen is calibrated at the factory, •

and does not require re-calibration. If you
choose to calibrate the touch screen, see
“Touch Screen Calibration” on page 44.

NOTE: Improper calibration may lead to
inaccurate touch sensitivity.

43

Solving Problems

If the touch screen starts losing its
sensitivity —

Calibrate the touch screen (see “Touch •
Screen Calibration” on page 44).

The touch screen may have foreign particles •
(such as sticky notes) that are blocking the
touch sensors. To remove these particles:

Turn off the computer.a.

Disconnect the power cable from the wall b.
outlet.

Use a clean, lint-free cloth (can spray c.
water on a cloth if needed, but not on the
screen) and wipe the surface and sides
of the touch screen to remove any dirt or
fingerprints.

44

Touch Screen Calibration

NOTE: It is recommended that you calibrate

the touch screen if you have touch screen
problems or if you change the screen
resolution.

To calibrate the touch screen, click

Start → Control panel→ Table PC Settings→
Display→ Calibrate...

Solving Problems

Beep Codes

Your computer might emit a series of beeps
during start-up if there are errors or problems.
This series of beeps, called a beep code,
identifies a problem. If this occurs, write
down the beep code and contact Dell (see
“Contacting Dell” on page 75) for assistance.

NOTE: To replace parts, see the

Manual

at support.dell.com/manuals.

Service

Beep Code Possible Problem

One Possible system board failure —

BIOS ROM checksum failure

Two No RAM detected

NOTE: If you installed or
replaced the memory module,
ensure that the memory module
is seated properly.

Three Possible system board failure —

Chipset error

Four RAM read/write failure

Five Real Time Clock failure

Six Video card or chip failure

Seven Processor failure

45

Solving Problems

Network Problems

Wireless Connections

If the wireless network connection is
lost — The wireless router is offline or wireless

has been disabled on the computer.

Check your wireless router to ensure it is •
powered on and connected to your data
source (cable modem or network hub).

Ensure that wireless is enabled on your •
computer.

Re-establish your connection to the •
wireless router (see “Setting Up a Wireless
Connection” on page 20).

Interference may be blocking or interrupting •
your wireless connection. Try moving the
computer closer to your wireless router.

46

Wired Connections

If the wired network connection is lost — The

network cable is loose or damaged.

Check the network cable to ensure it is •
plugged in and not damaged.

The link integrity light on the integrated •
network connector lets you verify that
your connection is working and provides
information on the status:

Green — A good connection exists –
between a 10/100-Mbps network and the
computer.

Amber — A good connection exists –
between a 1000-Mbps network and the
computer.

Off — The computer is not detecting a –
physical connection to the network.

NOTE: The link integrity light on the network
connector is only for a wired network
connection. The link integrity light does not
provide status for wireless connections.

Solving Problems

Power Problems

If the power light is off — The computer is

either turned off or is not receiving power.

Press the power button. The computer •
resumes normal operation if it is off or in
hibernate mode.

Reseat the AC adapter cable into the •
power connector on the computer and the
electrical outlet.

If the computer is plugged into a power strip, •
ensure that the power strip is plugged into
an electrical outlet and that the power strip
is turned on.

Temporarily bypass power protection •
devices, power strips, and power extension
cables to verify that the computer turns on
properly.

Ensure that the electrical outlet is working •
by testing it with another device, such as
a lamp.

Check the AC adapter cable connections. •
If the AC adapter has a light, ensure that the
light on the AC adapter is on.

If the problem persists, contact Dell (see •
“Contacting Dell” on page 75).

If the power light is solid white and the
computer is not responding — The display may

not be responding.

Press the power button until the computer •
turns off and then turn it back on.

If the problem persists, contact Dell (see •
“Contacting Dell” on page 75).

47

Solving Problems

If the power light is breathing amber — The
computer is in sleep/standby mode or the
display may not be responding.

Press a key on the keyboard, move the •
connected mouse, or press the power button
to resume normal operation.

If the display is not responding, press the •
power button until the computer turns off
and then turn it back on.

If the problem persists, contact Dell (see •
“Contacting Dell” on page 75).

If the power light is solid amber — The
computer has detected an error during POST.
The light will blink along with the three BIOS
beep codes to indicate the error. For assistance,
contact Dell (see “Contacting Dell” on page 75).

48

If you encounter interference that hinders
reception on your computer — An unwanted

signal is creating interference by interrupting or
blocking other signals. Some possible causes of
interference are:

Power, keyboard, and mouse extension cables.•

Too many devices connected to a power strip.•

Multiple power strips connected to the same •
electrical outlet.

Solving Problems

Memory Problems

If you receive an insufficient memory
message —

Save and close any open files and exit any •
open programs you are not using to see if
that resolves the problem.

If the problem persists, contact Dell (see •
“Contacting Dell” on page 75).

If you experience other memory problems —

Run Dell Diagnostics (see “Dell Diagnostics” •
on page 56).

If the problem persists, contact Dell (see •
“Contacting Dell” on page 75).

Lockups and Software Problems

If the computer does not start up — Ensure that

the AC adapter cable is firmly connected to the
computer and to the electrical outlet.

If a program stops responding —

End the program:

Press <Ctrl><Shift><Esc> simultaneously.1.

Click 2. Applications.

Click the program that is no longer 3.
responding

Click 4. End Task.

49

Solving Problems

If a program crashes repeatedly — Check the
software documentation. If necessary, uninstall
and then reinstall the program.

NOTE: Software usually includes
installation instructions in its
documentation or on the CD.

If the computer stops responding or a solid blue
screen appears —

CAUTION: You might lose data if you are
unable to perform an operating system
shutdown.

If you are unable to get a response by pressing
a key on your keyboard or moving your mouse,
press the power button for at least 8 to 10 seconds
until the computer turns off and then restart your
computer.

50

If a program is designed for an earlier
Microsoft® Windows® operating system —

Run the Program Compatibility Wizard. The
Program Compatibility Wizard configures a
program so that it runs in an environment similar
to an earlier version of Microsoft Windows
operating system.

To run the Program Compatibility Wizard:

Click 1. Start → Control Panel→

Programs→ Run programs made for
previous versions of Windows.

In the welcome screen, click 2. Next.

Follow the instructions on the screen. 3.

Solving Problems

If you have other software problems —

Back up your files immediately.•

Use a virus-scanning program to check the •
hard drive or CDs.

Save and close any open files or programs •
and shut down your computer through the
Start menu.

Check the software documentation or •
contact the software manufacturer for
troubleshooting information:

Ensure that the program is compatible –
with the operating system installed on
your computer.

Ensure that your computer meets the –
minimum hardware requirements needed
to run the software. See the software
documentation for information.

Ensure that the program is installed and –
configured properly.

Verify that the device drivers do not –
conflict with the program.

If necessary, uninstall and then reinstall –
the program.

Write down any error message that is –
displayed to help in troubleshooting when
contacting Dell.

51

Using Support Tools

Dell Support Center

INSPIRON

The Dell Support Center helps you find
the service, support, and system-specific
information you need.

To launch the application, click the icon in the
notification area of your desktop.

The Dell Support Center home page displays your
computer’s model number, service tag, express
service code, and service contact information.

The home page also provides links to access:

Self Help (Troubleshooting,
Security, System Performance,
Network/Internet, Backup/
Recovery, and Windows
operating system)

52

Alerts (technical support alerts
relevant to your computer)

Assistance from Dell (Technical
Support with DellConnect™,
Customer Service, Training and
Tutorials, How-To Help with
Solution Station™, and Online
Scan with PC CheckUp)

About Your System (System
Documentation, Warranty
Information, System Information,
Upgrades, and Accessories)

For more information about Dell Support Center
and available support tools, go to

DellSupportCenter.com.

Using Support Tools

My Dell Downloads

NOTE: My Dell Downloads may not be

available in all regions.

Some of the software pre-installed on your new
Dell computer do not include a backup CD or
DVD. This software is available on the My Dell
Downloads website. From this website you can
download available software for reinstallation
or create your own backup media.

To register and use My Dell Downloads:

Go to 1. DownloadStore.dell.com/media.

Follow the instructions on the screen to 2.
register and download the software.

Reinstall the software or create a backup 3.
media for future use.

System Messages

If your computer has an issue or error, it may
display a system message that will help you identify
the cause and action needed to resolve the issue.

NOTE: If the message you received is not
listed in the following examples, see the
documentation for either the operating
system or the program that was running
when the message appeared. Alternatively
you could contact Dell (see “Contacting Dell”
on page 75) for assistance.

Alert! Previous attempts at booting this system
have failed at checkpoint [nnnn]. For help
in resolving this problem, please note this
checkpoint and contact Dell Technical
Support — The computer failed to complete

the boot routine three consecutive times for the
same error. Contact Dell (see “Contacting Dell”
on page 75) for assistance.

53

Using Support Tools

CPU fan failure — CPU fan has failed. Replace
the CPU fan (see the Service Manual at

support.dell.com/manuals).

System fan failure — System fan has failed.

Contact Dell (see “Contacting Dell” on page 75)
for assistance.

Hard-disk drive failure — Possible hard-disk
drive failure during POST. Contact Dell (see
“Contacting Dell” on page 75) for assistance.

Hard-disk drive read failure — Possible
hard-disk drive failure during HDD boot test.
Contact Dell (see “Contacting Dell” on page 75)
for assistance.

Keyboard failure — Keyboard failure or
loose cable. Replace the keyboard.

54

No boot device available — No bootable
partition on hard drive, the hard drive cable is
loose, or no bootable device exists.

If the hard drive is your boot device, ensure •
that the cables are connected and that the
drive is installed properly and partitioned as
a boot device.

Enter system setup and ensure that the •
boot sequence information is correct. See
the

Service Manual

manuals.

No timer tick interrupt — A chip on the system

board might be malfunctioning or system board
failure. Contact Dell (see “Contacting Dell” on
page 75) for assistance.

at support.dell.com/

Using Support Tools

USB over current error — Disconnect the USB
device. Your USB device needs more power for
it to function properly. Use an external power
source to connect the USB device, or if your
device has two USB cables, connect both
of them.

CAUTION - Hard Drive SELF MONITORING
SYSTEM has reported that a parameter has
exceeded its normal operating range. Dell
recommends that you back up your data
regularly. A parameter out of range may
or may not indicate a potential hard drive
problem — S.M.A.R.T error, possible hard drive

failure. Contact Dell (see “Contacting Dell” on
page 75) for assistance.

Hardware Troubleshooter

If a device is either not detected during
the operating system setup or is detected
but incorrectly configured, you can use the
Hardware Troubleshooter to resolve the
incompatibility.

To start the Hardware Troubleshooter:

Click 1. Start → Help and Support.

Type 2. hardware troubleshooter in
the search field and press <Enter> to start
the search.

In the search results, select the option that 3.
best describes the problem and follow the
remaining troubleshooting steps.

55

Using Support Tools

Dell Diagnostics

If you experience a problem with your computer,
perform the checks in “Lockups and Software
Problems” on page 49 and run Dell Diagnostics
before you contact Dell for technical assistance.
It is recommended that you print these
procedures before you begin.

NOTE: Dell Diagnostics works only on Dell
computers.

NOTE: The
not ship with your computer.

See the Specifications on page 78 to review
your computer’s configuration information, and
ensure that the device that you want to test
appears in the system setup program and is
active.

Start Dell Diagnostics from your hard drive or
from the

56

Drivers and Utilities

Drivers and Utilities

disc may

disc.

Starting Dell Diagnostics From Your
Hard Drive

Dell Diagnostics is located on a hidden
diagnostic utility partition on your hard drive.

NOTE: If your computer cannot display
a screen image, contact Dell (see
“Contacting Dell” on page 75) for
assistance.

Ensure that the computer is connected to an 1.
electrical outlet that is known to be working
properly.

Turn on (or restart) your computer.2.

When the DELL3.
immediately. Select Diagnostics from the
boot menu and press <Enter>.
This may invoke the Pre-Boot System
Assessment (PSA) on your computer.

™

logo appears, press <F12>

Using Support Tools

NOTE: If you wait too long and the operating
system logo appears, continue to wait until
you see the Microsoft® Windows® desktop;
then, shut down your computer and try again.
NOTE: If you see a message stating that no
diagnostic utility partition has been found,
run Dell Diagnostics from the

Utilities

disc.

Drivers and

If PSA is invoked:

The PSA will start running the tests.a.

If the PSA completes successfully, b.
the following message appears: “No

problems have been found with
this system so far. Do you
want to run the remaining
memory tests? This will take
about 30 minutes or more.
Do you want to continue?
(Recommended).”

If you are experiencing memory issues, c.
press <y>, otherwise press <n>.
The following message appears:

“Booting Dell Diagnostic
Utility Partition. Press any
key to continue.”

Press any key to go to the d. Choose An Option
window.

If PSA is not invoked:

Press any key to start Dell Diagnostics from
the diagnostics utility partition on your hard
drive and to go to the Choose An Option
window.

Select the test you want to run.4.

If a problem is encountered during a test, 5.
a message appears with an error code and
a description of the problem. Write down
the error code and problem description
and contact Dell (see “Contacting Dell”
on page 75) for assistance.

57

Using Support Tools

NOTE: The Service Tag for your computer
is displayed at the top of each test screen.
The Service Tag helps you identify your
computer when you contact Dell.

When the tests are complete, close the test 6.
screen to return to the Choose An Option
window.

To exit Dell Diagnostics and restart the 7.
computer, click Exit.

58

Starting Dell Diagnostics From the
Drivers and Utilities Disc

NOTE: The

not ship with your computer.

Insert the1.

Shut down and restart the computer. 2.
When the DELL™ logo appears, press <F12>
immediately.

NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft Windows
desktop; then, shut down your computer
and try again.

NOTE: The next steps change the boot
sequence for one time only. On the next
start-up, the computer boots according to
the devices specified in the system setup
program.

Drivers and Utilities

Drivers and Utilities

disc may

disc.

Using Support Tools

When the boot device list appears, highlight 3.
CD/DVD/CD-RW and press <Enter>.

Select the 4. Boot from CD-ROM option from
the menu that appears and press <Enter>.

Type 5. 1 to start the CD menu and press
<Enter> to proceed.

Select 6. Run the 32 Bit Dell Diagnostics from
the numbered list. If multiple versions are
listed, select the version appropriate for
your computer.

Select the test you want to run.7.

If a problem is encountered during a test, 8.
a message appears with an error code and
a description of the problem. Write down
the error code and problem description
and contact Dell (see “Contacting Dell” on
page 75) for assistance.

NOTE: The Service Tag for your computer
is displayed at the top of each test screen.
The Service Tag helps you identify your
computer when you contact Dell.

When the tests are complete, close the test 9.
screen to return to the Choose An Option
window.

To exit the Dell Diagnostics and restart the 10.
computer, click Exit.

Remove the11.

Drivers and Utilities

disc.

59

Restoring Your Operating System

You can restore the operating system on your computer using any of the following options:

INSPIRON

CAUTION: Using Dell Factory Image Restore or the
operating system permanently deletes all data files on your computer. If possible, backup your
data files before using these options.

Option Use

System Restore as the first solution

Dell DataSafe Local Backup when System Restore does not resolve your problem

System recovery media when operating system failure prevents the use of System

Restore and DataSafe Local Backup

when installing the operating system and Dell factory­installed software on a newly installed hard drive

Dell Factory Image Restore to restore your computer to the operating state it was in

when you received your computer

Operating System

disc to reinstall only the operating system on your computer

Operating System

disc to restore your

60

NOTE: The

Operating System

disc may not ship with your computer.

Restoring Your Operating System

System Restore

The Microsoft® Windows® operating systems
provide a System Restore option which allows
you to return your computer to an earlier
operating state (without affecting data files) if
changes to the hardware, software, or other
system settings have left the computer in an
undesirable operating state. Any changes that
System Restore makes to your computer are
completely reversible.

CAUTION: Make regular backups of your
data files. System Restore does not monitor
your data files or recover them.

Starting System Restore

Click 1. Start .

In the search box, type 2. System Restore
and press <Enter>.

NOTE: The User Account Control window
may appear. If you are an administrator on
the computer, click Continue; otherwise,
contact your administrator to continue the
desired action.

Click 3. Next and follow the instructions on the
screen.

In the event that System Restore did not resolve
the issue, you may undo the last system restore.

61

Restoring Your Operating System

Undoing the Last System Restore

NOTE: Before you undo the last system

restore, save and close all open files and
exit any open programs. Do not alter, open,
or delete any files or programs until the
system restoration is complete.

Click 1. Start .

In the search box, type 2. System Restore
and press <Enter>.

Click 3. Undo my last restoration, click Next
and follow the instructions on the screen.

62

Dell DataSafe Local Backup

CAUTION: Using Dell DataSafe Local
Backup to restore your operating system
permanently removes any programs
or drivers installed after you received
your computer. Create backup media of
applications you need to install on your
computer before using Dell DataSafe Local
Backup. Use Dell DataSafe Local Backup
only if System Restore did not resolve your
operating system problem.

CAUTION: Although Dell Datasafe Local
Backup is designed to preserve the data
files on your computer, it is recommended
that you backup your data files before
using Dell DataSafe Local Backup.

NOTE: Dell DataSafe Local Backup may not

be available in all regions.

Restoring Your Operating System

NOTE: If Dell DataSafe Local Backup is
not available on your computer, use Dell
Factory Image Restore (see “Dell Factory
Image Restore” on page 66) to restore your
operating system.

You can use Dell DataSafe Local Backup to
restore your hard drive to the operating state
it was in when you purchased your computer,
while preserving the data files.

Dell DataSafe Local Backup allows you to:

Backup and restore your computer to an •
earlier operating state

Create system recovery media•

Dell DataSafe Local Backup Basic

To restore your operating system and the Dell
factory-installed software while preserving the
data files:

Turn off your computer.1.

Disconnect all the devices (USB drive, 2.
printer, and so on) connected to the
computer and remove any newly added
internal hardware.

NOTE: Do not disconnect the AC adapter.

Turn on your computer.3.

When the DELL4.
several times to access the Advanced Boot

Options window.

NOTE: If you wait too long and the

operating system logo appears, continue to
wait until you see the Microsoft Windows
desktop; then, shut down your computer
and try again.

™

logo appears, press <F8>

63

Restoring Your Operating System

Select 5. Repair Your Computer.

Select 6. Dell DataSafe Restore and

Emergency Backup from the System
Recovery Options menu and follow the

instructions on the screen.

NOTE: The restoration process may take an
hour or more depending on the size of the
data to be restored.

NOTE: For more information, see knowledge
base article 353560 at support.dell.com.

64

Upgrading to Dell DataSafe Local
Backup Professional

NOTE: Dell DataSafe Local Backup

Professional may be installed on your
computer, if you ordered it at the time of
purchase.

Dell DataSafe Local Backup Professional
provides additional features that allow you to:

Backup and restore your computer based on •
file types

Backup files to a local storage device•

Schedule automated backups•

To upgrade to Dell DataSafe Local Backup
Professional:

Double-click the Dell DataSafe Local Backup 1.
icon in the notification area of your
desktop.

Click 2. UPGRADE NOW!

Follow the instructions on the screen.3.

Restoring Your Operating System

System Recovery Media

CAUTION: Although the system recovery
media is designed to preserve the data
files on your computer, it is recommended
that you backup your data files before
using the system recovery media.

You can use the system recovery media, created
using Dell DataSafe Local Backup, to return
your hard drive to the operating state it was
in when you purchased the computer while
preserving the data files on your computer.

Use the system recovery media in case of:

Operating system failure that prevents the •
use of the recovery options installed on your
computer.

Hard drive failure that prevents data from •
being recovered.

To restore operating system and Dell factory­installed software using the system recovery
media:

Insert the system recovery disc or USB key 1.
and restart the computer.

When the DELL2.
immediately.

NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft Windows
desktop; then, shut down your computer
and try again.

Select the appropriate boot device from the 3.
list and press <Enter>.

Follow the instructions on the screen. 4.

™

logo appears, press <F12>

65

Restoring Your Operating System

Dell Factory Image Restore

CAUTION: Using Dell Factory Image
Restore to restore your operating system
permanently removes any programs or
drivers installed after you received your
computer. If possible, back up the data
before using this option. Use Dell Factory
Image Restore only if System Restore did
not resolve your operating system problem.

NOTE: Dell Factory Image Restore may

not be available in certain countries or on
certain computers.

NOTE: If Dell Factory Image Restore is
not available on your computer, use Dell
DataSafe Local Backup (see “Dell DataSafe
Local Backup” on page 62) to restore your
operating system.

66

You can use Dell Factory Image Restore only
as the last method to restore your operating
system. This option restores your hard drive
to the operating state it was in when you
purchased the computer. Any programs or files
added since you received your computer—
including data files—are permanently
deleted from the hard drive. Data files include
documents, spreadsheets, e-mail messages,
digital photos, music files, and so on. If possible,
back up all data before using Dell Factory Image
Restore.

Restoring Your Operating System

Starting Dell Factory Image Restore

Turn on the computer. 1.

When the DELL2.
several times to access the Advanced Boot

Options window.

NOTE: If you wait too long and the

operating system logo appears, continue to
wait until you see the Microsoft Windows
desktop; then, shut down your computer
and try again.

Select 3. Repair Your Computer.
The System Recovery Options window
appears.

Select a keyboard layout and click 4. Next.

To access the recovery options, log on as 5.
a local user. To access the command prompt,
type administrator in the User name
field, then click OK.

Click 6. Dell Factory Image Restore. The Dell
Factory Image Restore welcome screen
appears.

™

logo appears, press <F8>

NOTE: Depending upon your configuration,
you may need to select Dell Factory Tools,
then Dell Factory Image Restore.

Click 7. Next.
The Confirm Data Deletion screen appears.

NOTE: If you do not want to proceed with
the Dell Factory Image Restore, click
Cancel.

Select the check box to confirm that you 8.
want to continue to reformat the hard drive
and restore the system software to the
factory condition, then click Next.
The restore process begins and may take
five or more minutes to complete. A message
appears when the operating system and
factory-installed applications have been
restored to factory condition.

Click 9. Finish to restart the computer.

67

Getting Help

If you experience a problem with your computer,

INSPIRON

you can complete the following steps to
diagnose and troubleshoot the problem:

See “Solving Problems” on page 1. 43 for
information and procedures that pertain to
the problem your computer is experiencing.

See “Dell Diagnostics” on page 2. 56 for
procedures on how to run Dell Diagnostics.

Fill out the “Diagnostic Checklist” on page 3. 74.

Use Dell’s extensive suite of online services 4.
available at Dell Support (support.dell.com)
for help with installation and troubleshooting
procedures. See “Online Services” on
page 70 for a more extensive list of Dell
Support online.

If the preceding steps have not resolved the 5.
problem, see “Before You Call” on page 73.

68

NOTE: Call Dell Support from a telephone
near or at the computer so that the support
staff can assist you with any necessary
procedures.

NOTE: Dell’s Express Service Code system
may not be available in all countries.

When prompted by Dell’s automated telephone
system, enter your Express Service Code to
route the call directly to the proper support
personnel. If you do not have an Express
Service Code, open the Dell Accessories folder,
double-click the Express Service Code icon, and
follow the directions.

NOTE: Some of the services are not
always available in all locations outside
the continental U.S. Call your local
Dell representative for information on
availability.

Getting Help

Technical Support and Customer Service

Dell’s support service is available to answer
your questions about Dell hardware. Our support
staff use computer-based diagnostics to provide
fast, accurate answers.

To contact Dell’s support service, see “Before
You Call” on page 73 and then see the contact
information for your region or go to

support.dell.com.

DellConnect

DellConnect™ is a simple online access tool that
allows a Dell service and support associate to
access your computer through a broadband
connection, diagnose your problem, and repair it
all under your supervision. For more information,
go to www.dell.com/DellConnect.

69

Getting Help

Online Services

You can learn about Dell products and services
on the following websites:

www.dell.com•

www.dell.com/ap• (Asian/Pacific countries

only)

www.dell.com/jp• (Japan only)

www.euro.dell.com• (Europe only)

www.dell.com/la• (Latin American and

Caribbean countries)

www.dell.ca• (Canada only)

You can access Dell Support through the
following websites and e-mail addresses:

Dell Support Websites

support.dell.com•

support.jp.dell.com• (Japan only)

support.euro.dell.com• (Europe only)

supportapj.dell.com• (Asia Pacific only)

70

Dell Support E-mail Addresses

[e-mail]•

[e-mail]•

[e-mail]• (Latin America and

Caribbean countries only)

[e-mail]• (Asian/Pacific
countries only)

Dell Marketing and Sales E-mail
Addresses

[e-mail]• (Asian/Pacific

countries only)

[e-mail]• (Canada only)

Anonymous File Transfer Protocol (FTP)

ftp.dell.com•

Log in as user: anonymous, and use your
e-mail address as your password.

Getting Help

Automated Order-Status Service

To check on the status of any Dell products
that you have ordered, you can go to
support.dell.com, or you can call the automated
order-status service. A recording prompts you
for the information needed to locate and report
on your order.

If you have a problem with your order, such as
missing parts, wrong parts, or incorrect billing,
contact Dell for customer assistance. Have your
invoice or packing slip handy when you call.

For the telephone number to call for your region,
see “Contacting Dell” on page 75.

Product Information

If you need information about additional
products available from Dell, or if you would
like to place an order, go to www.dell.com. For
the telephone number to call for your region or
to speak to a sales specialist, see “Contacting
Dell” on page 75.

71

Getting Help

Returning Items for Repair Under Warranty or for Credit

Prepare all items being returned, whether for
repair or credit, as follows:

NOTE: Before you return the product to
Dell, ensure that you back up any data on
the hard drive and on any other storage
device in the product. Remove any and
all confidential, proprietary and personal
information, as well as removable media,
such as CDs/DVDs/Blu-ray Discs and media
cards. Dell is not responsible for any of
your confidential, proprietary or personal
information; lost or corrupted data; or
damaged or lost removable media that may
be included with your return.

Call Dell to obtain a Return Material 1.
Authorization Number, and write it clearly
and prominently on the outside of the box.
For the telephone number to call for your
region, see “Contacting Dell” on page 75.

72

Include a copy of the invoice and a letter 2.
describing the reason for the return.

Include a copy of the Diagnostics Checklist 3.
(see “Diagnostic Checklist” on page 74),
indicating the tests that you have run and any
error messages reported by Dell Diagnostics
(see “Dell Diagnostics” on page 56).

Include any accessories that belong with the 4.
item(s) being returned (AC adapter cable,
software, guides, and so on) if the return is for
credit.

Pack the equipment to be returned in the 5.
original (or equivalent) packing materials.

NOTE: You are responsible for paying
shipping expenses. You are also
responsible for insuring any product
returned, and you assume the risk of loss
during shipment to Dell. Collect On Delivery
(C.O.D.) packages are not accepted.

NOTE: Returns that are missing any of the
preceding requirements will be refused at
Dell’s receiving dock and returned to you.

Getting Help

1

Service Tag and
Express Service Code

1

Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-

support telephone system direct your call more efficiently. You may also be asked for your
Service Tag (located at the back of your computer).

Locating Your Service Tag and Express Service Code

The Service Tag and Express Service Code for your computer can be found on a label at the back of
your computer.

73

Getting Help

Remember to fill out the following Diagnostics
Checklist. If possible, turn on your computer
before you call Dell for assistance and call from
a telephone at or near the computer. You may be
asked to type some commands at the keyboard,
relay detailed information during operations, or
try other troubleshooting steps possible only at
the computer itself. Ensure that the computer
documentation is available.

74

Diagnostic Checklist

Name:•

Date:•

Address:•

Phone number:•

Service Tag (bar code on the back of the •
computer):

Express Service Code:•

Return Material Authorization Number (if •
provided by Dell support technician):

Operating system and version:•

Devices:•

Expansion cards:•

Are you connected to a network? Yes /No•

Network, version, and network adapter:•

Programs and versions:•

Getting Help

See your operating system documentation
to determine the contents of the computer’s
start-up files. If the computer is connected to
a printer, print each file. Otherwise, record the
contents of each file before calling Dell.

Error message, beep code, or diagnostic •
code:

Description of problem and troubleshooting •
procedures you performed:

Contacting Dell

For customers in the United States, call
800-WWW-DELL (800-999-3355).

NOTE: If you do not have an active
Internet connection, you can find contact
information on your purchase invoice,
packing slip, bill, or Dell product catalog.

Dell provides several online and telephone­based support and service options. Availability
varies by country and product, and some
services may not be available in your area.

To contact Dell for sales, technical support, or
customer service issues:

Go to 1. www.dell.com/ContactDell.

Select your country or region. 2.

Select the appropriate service or support link 3.
based on your requirement.

Choose the method of contacting Dell that is 4.
convenient for you

75

Finding More Information and Resources

If you need to: See:

INSPIRON

reinstall your operating system “System Recovery Media” on page 65

find your system model number the back of your computer

run a diagnostic program for your computer “Dell Diagnostics” on page 56

reinstall system software “My Dell Downloads” on page 53

find more information about the Microsoft
Windows operating system and features

upgrade your computer with new or additional
memory, or a new hard drive

reinstall or replace a worn or defective part

76

support.dell.com

the Service Manual at

support.dell.com/manuals

NOTE: In some countries, opening and

replacing parts of your computer may void
your warranty. Check your warranty and
return policies before working inside your
computer.

If you need to: See:

find safety best practices information for your
computer

review Warranty information, Terms and
Conditions (U.S. only), Safety instructions,
Regulatory information, Ergonomics
information, and End User License Agreement

find your Service Tag/Express Service Code —
You must use the service tag to identify your
computer on support.dell.com or to contact
technical support

find drivers and downloads; readme files

access technical support and product help

check on your order status for new purchases

find solutions and answers to common
questions

locate information for last-minute updates
about technical changes to your computer or
advanced technical-reference material for
technicians or experienced users

the safety and regulatory documents that
shipped with your computer and also see the
Regulatory Compliance Homepage at

www.dell.com/regulatory_compliance

the back of your computer

the Dell Support Center. To launch the
Dell Support Center, click the icon in the
notification area of your desktop

support.dell.com

Finding More Information and Resources

77

Specifications

This section provides information that you may need when setting up, updating drivers for, and

INSPIRON

upgrading your computer.

NOTE: Offerings may vary by region. For more information regarding the configuration of your
computer, see the About Your System section in the Dell Support Center. To launch the Dell
Support Center, click the icon in the notification area of your desktop.

Computer Model

Dell™ Inspiron™ One 2305

Dell Inspiron One 2310

Processor

Inspiron 2305 AMD Athlon™ II X2

AMD Athlon II X3

AMD Athlon II X4

Inspiron 2310 Intel® Core™ i3

Intel Core i5

Intel Core i7

78

System Chipset

Inspiron 2305 AMD

Inspiron 2310 Mobile Intel 5 Series

®

M880G + SB820M

Express Chipset HM57

Specications

Drives

Internally
accessible

Externally
accessible)

one 3.5-inch SATA hard
drive

one tray-load SATA
DVD+/-RW/Blu-ray
Disc™ combo (optional)/
Blu-ray Disc rewritable
(optional) and 7-in-1
Media Card Reader

Memory

Memory module
connectors

Inspiron 2305

Inspiron 2310

Memory module
capacities

Memory type 1333 MHz DDR3 non-ECC

two user-accessible
connectors

UDIMM

SODIMM

1 GB, 2 GB, and 4 GB

memory only

Memory

Minimum memory 2 GB

Maximum memory 4 GB

Possible memory
configurations

NOTE: For instructions on upgrading
the memory, see the
support.dell.com/manuals.

2 GB, 3 GB, 4 GB, 6 GB,
and 8 GB

Service Manual

at

Audio

Audio controller Realtek ALC272 High

Definition audio

Speakers 2 x 4 watt speakers

Microphone one digital microphone

Volume controls software program

menus and media
controls

79

Specications

Video

UMA

Inspiron 2305

Video controller ATI Mobility Radeon

HD 4270

Inspiron 2310

Video controller Intel HD Graphics

Discrete

Video controller ATI Mobility Radeon

HD 5470

Internal Connectors

MXM3 one type-A slot

PCIe two mini slots

80

External Connectors

Audio:

Side panel one stereo headphones/

™

Back panel one line-out connector

S/PDIF (optional) one optical output

Network adapter one RJ45 connector

USB two side-panel and

VGA-in (optional) one 15-pin connector

HDMI-in (optional) one 19-pin connector

Composite
(optional)

speakers connector
and one microphone-in
connector

connector (7.1 channel)

four back-panel USB

2.0-compliant
connectors

one video-in and two
audio-in connectors

Specications

External Connectors

Antenna-in
connector
(optional)

Infrared (IR)
blaster connector
(optional)

Media Card
Reader

one MCX connector

one connector

one 7-in-1 slot

Camera

Pixel 2.0 megapixel

Video resolution 640 x 480 at 30 fps

(maximum)

Battery

Type 3 V CR-2032

lithium coin-cell

Media Card Reader

Cards supported Secure Digital (SD)

memory card

MultiMedia Card (MMC)

Memory Stick

Memory Stick PRO

xD-Picture Card

Hi Speed-SD

Secure Digital High
Capacity (SDHC) card

Communications

Network adapter 10/100/1000 Ethernet LAN

on system board

Wireless Wi-Fi and Bluetooth®

wireless technology

81

Specications

Display

Type 23-inch Full HD WLED

Maximum
resolution

1920 x 1080

AC Adapter

NOTE: Use only AC adapters specified

for use with your computer. See the
safety information that shipped with your
computer.

Input voltage 100–240 VAC

Input current 1.5 A/2.3 A/2.5 A

Input frequency 50–60 Hz

Output power 90 W or 130 W

Output current:

90 W 4.62 A

130 W 6.70 A

82

AC Adapter

Rated output
voltage

Temperature range:

Operating 0° to 40°C

Storage –40° to 70°C

19.5 +/- 1 VDC

(32° to 104°F)

(–40° to 158°F)

Physical

Height 420 mm (16.5 inches)

Width 570 mm (22.4 inches)

Depth 90 mm (3.5 inches)

Weight:

Touch screen configurable to less than

8.95 kg (19.73 lb)

Non-touch
screen

configurable to less than

8.15 kg (17.97 lb)

Specications

Computer Environment

Temperature range:

Operating 10°C to 35°C

(50°F to 95°F)

Storage –40°C to 65°C

(–40°F to 149°F)

Relative humidity
(maximum)

Maximum shock (for operating — measured
with Dell Diagnostics running on the hard
drive and a 2-ms half-sine pulse; for
non-operating — measured with the hard
drive in head-parked position and a 2-ms
half-sine pulse):

Operating 40 G for 2 ms with a

Non-Operating 40 G for 22 ms with a

10% to 90%
(noncondensing)

change in velocity of
20 in/s (51 cm/s)

change in velocity of
240 in/s (609 cm/s)

Computer Environment

Maximum vibration (using a random vibration
spectrum that simulates user environment):

Operating 0.26 GRMS

Non-Operating 2.20 GRMS

Altitude (maximum):

Operating –15.2 to 3048 m

( –50 to 10,000 ft)

Storage –15.2 to 10,668 m

(–50 to 35,000 ft)

Airborne
contaminant level

G2 or lower as defined
by ISA-S71.04-1985

83

Appendix

Macrovision Product Notice

INSPIRON

This product incorporates copyright protection technology that is protected by method claims of
certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and
other rights owners. Use of this copyright protection technology must be authorized by Macrovision
Corporation, and is intended for home and other limited viewing uses only unless otherwise
authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.

84

Appendix

Information for NOM, or Official Mexican Standard (Only for Mexico)

The following information is provided in the device(s) described in this document in accordance
with the requirements of the Official Mexican Standard (NOM):

Importer:

Dell México S.A. de C.V.

Paseo de la Reforma 2620 - 11°

Col. Lomas Altas

11950 México, D.F.

Regulatory model
number Voltage Frequency

W01C 100–240 VAC 50–60 Hz 1.5 A/2.3A/2.5A 19.5 VDC 4.62/6.70 A

For details, read the safety information that shipped with your computer.

For additional safety best practices information, see the Regulatory Compliance Homepage at

www.dell.com/regulatory_compliance.

Electricity
consumption

Output
voltage

Output
intensity

85

Index

A

INSPIRON

airflow, allowing 5

C

calling Dell 73

computer capabilities 40

computer, setting up 5

connect(ing)

to the Internet 19

Contacting Dell online 75

customer service 69

D

DellConnect 69

Dell Diagnostics 56

Dell Factory Image Restore 66

86

Dell Stage 36

Dell Support Center 52

Diagnostic Checklist 74

drivers and downloads 77

DVDs, playing and creating 41

E

e-mail addresses

for technical support 70

F

finding more information 76

FTP login, anonymous 70

G

gestures

touch screen 38

Index

H

hard drive activity light 25

hardware problems

diagnosing 55

Hardware Troubleshooter 55

help

getting assistance and support 68

I

Internet connection 19

ISP

Internet Service Provider 19

M

Media Card Reader 24

memory problems

solving 49

microphone connector 25

N

network connection

fixing 46

P

power button and light 25

power problems, solving 47

problems, solving 43

products

information and purchasing 71

R

resources, finding more 76

restoring factory image 66

S

setup, before you begin 5

shipping products

for return or repair 72

87

Index

software features 40

software problems 49

solving problems 43

specifications 78

support e-mail addresses 70

support sites

worldwide 70

System Messages 53

system reinstall options 60

T

TV tuner

set up 11

V

ventilation, ensuring 5

88

W

warranty returns 72

Windows

Program Compatibility Wizard 50

reinstall 60

setup 17

wired network

network cable, connecting 8

wireless

display 21

wireless network connection 46

0JMV0NA00

Printed in the U.S.A.

www.dell.com | support.dell.com