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Vostro 3340
User Manual
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Dell Vostro 3340 User Manual

Dell Vostro 23 – 3340 Owner's Manual
Regulatory Model: W10C Regulatory Type: W10C001
Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
Copyright © 2014 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and
intellectual property laws. Dell™ and the Dell logo are trademarks of Dell Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.
2014 - 08
Rev. A00
Contents
1 Before Working Inside Your Computer............................................................ 8
Turning Off Your Computer..................................................................................................................8
After Working Inside Your Computer................................................................................................... 8
2 Removing and Installing Components...........................................................10
Technical Overview.............................................................................................................................10
Inside View of Your Computer......................................................................................................10
System Board Components...........................................................................................................11
Removing the Stand Assembly............................................................................................................12
Procedure.......................................................................................................................................12
Replacing the Stand Assembly............................................................................................................14
Procedure...................................................................................................................................... 14
Removing the Back Cover...................................................................................................................14
Prerequisites...................................................................................................................................14
Procedure...................................................................................................................................... 14
Replacing the Back Cover................................................................................................................... 15
Procedure...................................................................................................................................... 16
Post-requisites...............................................................................................................................16
Removing the Speaker Cover............................................................................................................. 16
Prerequisites...................................................................................................................................16
Procedure...................................................................................................................................... 16
Replacing the Speaker Cover.............................................................................................................. 17
Procedure.......................................................................................................................................17
Post-requisites............................................................................................................................... 17
Removing the Speakers.......................................................................................................................17
Prerequisites...................................................................................................................................17
Procedure.......................................................................................................................................17
Replacing the Speakers....................................................................................................................... 18
Procedure...................................................................................................................................... 18
Post-requisites...............................................................................................................................18
Removing the Memory Module(s)...................................................................................................... 18
Prerequisites...................................................................................................................................19
Procedure...................................................................................................................................... 19
Replacing the Memory Module(s)...................................................................................................... 20
Procedure......................................................................................................................................20
Post-requisites............................................................................................................................... 21
Removing the System-Board Shield...................................................................................................22
Prerequisites.................................................................................................................................. 22
Procedure...................................................................................................................................... 22
Replacing the System-Board Shield...................................................................................................22
Procedure...................................................................................................................................... 23
Post-requisites...............................................................................................................................23
Removing the Hard Drive....................................................................................................................23
Prerequisites.................................................................................................................................. 23
Procedure...................................................................................................................................... 23
Replacing the Hard Drive....................................................................................................................25
Procedure...................................................................................................................................... 25
Post-requisites...............................................................................................................................25
Removing the VESA-Mount Bracket...................................................................................................25
Prerequisites.................................................................................................................................. 25
Procedure...................................................................................................................................... 25
Replacing the VESA-Mount Bracket...................................................................................................26
Procedure...................................................................................................................................... 26
Post-requisites...............................................................................................................................26
Removing the Control-Buttons Board...............................................................................................26
Prerequisites.................................................................................................................................. 26
Procedure...................................................................................................................................... 27
Replacing the Control-Buttons Board................................................................................................27
Procedure...................................................................................................................................... 27
Post-requisites...............................................................................................................................27
Removing the Converter Board..........................................................................................................28
Prerequisites.................................................................................................................................. 28
Procedure......................................................................................................................................28
Replacing the Converter Board..........................................................................................................28
Procedure...................................................................................................................................... 29
Post-requisites...............................................................................................................................29
Removing the Power-Supply Diagnostic Board................................................................................29
Prerequisites.................................................................................................................................. 29
Procedure...................................................................................................................................... 29
Replacing the Power-Supply Diagnostic Board................................................................................ 30
Procedure......................................................................................................................................30
Post-requisites.............................................................................................................................. 30
Removing the Microphone................................................................................................................. 31
Prerequisites...................................................................................................................................31
Procedure.......................................................................................................................................31
Replacing the Microphone................................................................................................................. 32
Procedure...................................................................................................................................... 32
Post-requisites...............................................................................................................................32
Removing the Wireless Card...............................................................................................................32
Prerequisites.................................................................................................................................. 32
Procedure...................................................................................................................................... 32
Replacing the Wireless Card...............................................................................................................33
Procedure...................................................................................................................................... 33
Post-requisites...............................................................................................................................33
Removing the Coin-Cell Battery........................................................................................................ 34
Prerequisites.................................................................................................................................. 34
Procedure...................................................................................................................................... 34
Replacing the Coin-Cell Battery.........................................................................................................35
Procedure...................................................................................................................................... 35
Post-requisites...............................................................................................................................35
Removing the I/O Bracket.................................................................................................................. 35
Prerequisites.................................................................................................................................. 35
Procedure...................................................................................................................................... 35
Replacing the I/O Bracket...................................................................................................................36
Procedure...................................................................................................................................... 37
Post-requisites...............................................................................................................................37
Removing the Optical Drive................................................................................................................37
Prerequisites...................................................................................................................................37
Procedure...................................................................................................................................... 37
Replacing the Optical Drive................................................................................................................39
Procedure...................................................................................................................................... 39
Post-requisites...............................................................................................................................39
Removing the Power-Supply Fan...................................................................................................... 40
Prerequisites..................................................................................................................................40
Procedure......................................................................................................................................40
Replacing the Power-Supply Fan....................................................................................................... 41
Procedure...................................................................................................................................... 41
Post-requisites...............................................................................................................................41
Removing the Power-Supply Unit......................................................................................................42
Prerequisites.................................................................................................................................. 42
Procedure...................................................................................................................................... 42
Replacing the Power-Supply Unit...................................................................................................... 43
Procedure...................................................................................................................................... 43
Post-requisites...............................................................................................................................43
Removing the Processor Heat-Sink...................................................................................................44
Prerequisites..................................................................................................................................44
Procedure......................................................................................................................................44
Replacing the Processor Heat-Sink....................................................................................................45
Procedure...................................................................................................................................... 45
Post-requisites...............................................................................................................................45
Removing the Processor Fan..............................................................................................................45
Prerequisites.................................................................................................................................. 45
Procedure...................................................................................................................................... 45
Replacing the Processor Fan..............................................................................................................46
Procedure......................................................................................................................................46
Post-requisites.............................................................................................................................. 46
Removing the Processor.....................................................................................................................47
Prerequisites.................................................................................................................................. 47
Procedure...................................................................................................................................... 47
Replacing the Processor.....................................................................................................................48
Procedure......................................................................................................................................48
Post-requisites.............................................................................................................................. 49
Removing the System Board.............................................................................................................. 49
Prerequisites.................................................................................................................................. 49
Procedure......................................................................................................................................49
Replacing the System Board............................................................................................................... 51
Procedure...................................................................................................................................... 52
Post-requisites...............................................................................................................................52
Entering the Service Tag in the BIOS............................................................................................52
Removing the Camera........................................................................................................................ 52
Prerequisites.................................................................................................................................. 52
Procedure...................................................................................................................................... 53
Replacing the Camera........................................................................................................................ 54
Procedure...................................................................................................................................... 54
Post-requisites...............................................................................................................................54
Removing the Antenna....................................................................................................................... 54
Prerequisites.................................................................................................................................. 55
Procedure...................................................................................................................................... 55
Replacing the Antenna........................................................................................................................56
Procedure...................................................................................................................................... 56
Post-requisites...............................................................................................................................56
Removing the Display Panel............................................................................................................... 57
Prerequisites...................................................................................................................................57
Procedure...................................................................................................................................... 57
Replacing the Display Panel................................................................................................................61
Procedure...................................................................................................................................... 62
Post-requisites...............................................................................................................................62
3 Troubleshooting Your Computer....................................................................64
Diagnostic Power LED Codes............................................................................................................ 64
Diagnostic Error Messages................................................................................................................. 65
System Error Messages.......................................................................................................................69
4 System Setup.......................................................................................................70
System Setup Options.........................................................................................................................70
Flashing the BIOS................................................................................................................................80
5 Specifications...................................................................................................... 81
6 Contacting Dell...................................................................................................84

Before Working Inside Your Computer

CAUTION: To avoid damaging the components and cards, handle them by their edges and avoid touching pins and contacts.
NOTE: The images in this document may differ from your computer depending on the configuration you ordered.

Turning Off Your Computer

CAUTION: To avoid losing data, save and close all open files and exit all open programs before you turn off your computer.
1. Shut down the operating system:
• In Windows 8:
– Using a mouse:
a. Point to upper-right corner of the screen and click Settings.
b. Click the and select Shut down.
• In Windows 7:
1. Click Start .
2. Click Shut Down.
1
or
1. Click Start .
2. Click the arrow in the lower-right corner of the Start menu as shown below, and then click
Shut Down .
2. Ensure that the computer and all attached devices are turned off. If your computer and attached
devices did not automatically turn off when you shut down your operating system, press and hold the power button for about 6 seconds to turn them off.

After Working Inside Your Computer

CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.
1. Replace all screws and make sure that no stray screws remain inside your computer.
2. Connect any external devices, peripherals, and cables you removed before working on your
computer.
8
3. Replace any media cards, discs, and any other part(s) that you removed before working on your
computer.
4. Connect your computer and all attached devices to their electrical outlets.
5. Turn on your computer.
9

Removing and Installing Components

This section provides detailed information on how to remove or install the components from your computer.

Technical Overview

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/ regulatory_compliance.

Inside View of Your Computer

2
1. antennas (2) 2. power-supply unit
3. processor fan 4. processor heat-sink
5. wireless card 6. coin-cell battery
7. memory modules (2) 8. side I/O bracket
9. hard-drive assembly 10. system board
11. speakers (2) 12. I/O bracket
13. power-supply diagnostic board 14. power port
10
15. power-supply fan 16. display-panel base
17. converter board 18. control-buttons board
19. optical-drive assembly

System Board Components

1. processor socket 2. camera-cable connector
3. Mini Card slot 4. coin-cell battery socket
5. memory-module connectors (2) 6. speaker-cable connector
7. display-cable connector 8. control-buttons board cable connector
9. converter-board cable connector 10. optical-drive power cable connector
11. main power-cable connector 12. hard-drive connector
13. optical-drive data cable connector 14. touch-control board cable connector
15. power-supply fan cable connector 16. video-card fan cable connector
17. video-card heat sink 18. processor power-cable connector
19. processor-fan cable connector
11

Removing the Stand Assembly

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in safety best practices, see the Regulatory Compliance home page at dell.com/ regulatory_compliance.

Procedure

1. Press the stand-release button to release the stand.
2. Pivot the stand upward and remove the stand assembly away from the computer.
After Working Inside Your Computer. For more
1. stand-release button
If you need to remove either the stand base or stand riser from the stand assembly, follow the steps below:
3. Release the screw handle on the stand base.
4. Using the screw handle, loosen the captive thumbscrew that secures the stand base to the stand
riser.
12
1. stand riser 2. stand base
3. captive thumbscrew 4. screw handle
5. Slide the stand base off the stand riser.
1. stand riser 2. stand base
13

Replacing the Stand Assembly

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in safety best practices, see the Regulatory Compliance home page at dell.com/ regulatory_compliance.
After Working Inside Your Computer. For more

Procedure

1. Slide the tabs on the stand assembly into the slots on the back cover.
2. Lower the stand assembly to lock it into place.
If you have removed the stand base from the stand riser, follow the steps below:
3. Align the captive thumbscrew on the stand base with the screw hole on the stand riser and tighten it.
4. Fold the screw handle on the stand base.

Removing the Back Cover

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/ regulatory_compliance.

Prerequisites

Remove the stand assembly.

Procedure

CAUTION: Do not remove the computer cover unless you need to install internal accessories for your computer.
1. Slide the release latches to the unlocked position indicated by a circle.
14
1. right release latch 2. left release latch
2. Using a plastic scribe, pry the back cover from the display bezel starting from the optical drive area.
3. Lift the back cover off the computer.
1. plastic scribe 2. back cover

Replacing the Back Cover

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/ regulatory_compliance.
15

Procedure

1. Align the tabs on the back cover with the slots on the display bezel and snap the back cover into
place.
2. Slide the release latches to the locked position.

Post-requisites

Replace the stand assembly.

Removing the Speaker Cover

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/ regulatory_compliance.

Prerequisites

1. Remove the stand assembly.
2. Remove the back cover.

Procedure

Before Working Inside Your Computer. After working
1. Remove the screws that secure the speaker cover to the display-panel base.
2. Lift the speaker cover off the computer.
1. display-panel base 2. screws (4)
3. speaker cover
16

Replacing the Speaker Cover

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in safety best practices, see the Regulatory Compliance home page at dell.com/ regulatory_compliance.
After Working Inside Your Computer. For more

Procedure

1. Align the screw holes on the speaker cover with the screw holes on the display-panel base.
2. Replace the screws that secure the speaker cover to the display-panel base.

Post-requisites

1. Replace the back cover.
2. Replace the stand assembly.

Removing the Speakers

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/ regulatory_compliance.
Before Working Inside Your Computer. After working

Prerequisites

1. Remove the stand assembly.
2. Remove the back cover.
3. Remove the speaker cover.

Procedure

1. Disconnect the speaker cable from the system board.
2. Note the speaker-cable routing and remove the cable from the routing guide.
3. Remove the screws that secure the speakers to the display-panel base.
4. Lift the speakers off the display-panel base.
17
1. screws (4) 2. speakers (2)
3. speaker cable

Replacing the Speakers

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in safety best practices, see the Regulatory Compliance home page at dell.com/ regulatory_compliance.

Procedure

1. Align the screw holes on the speakers with the screw holes on the display-panel base.
2. Replace the screws that secure the speakers to the display-panel base.
3. Route the speaker cables through the routing guide on the display-panel base.
4. Connect the speaker cable to the system board.

Post-requisites

1. Replace the speaker cover.
2. Replace the back cover.
3. Replace the stand assembly.
After Working Inside Your Computer. For more

Removing the Memory Module(s)

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/ regulatory_compliance.
18

Prerequisites

1. Remove the stand assembly.
2. Remove the back cover.

Procedure

1. Using the tabs, pry the memory-module shield off the system-board shield.
1. memory-module shield 2. tabs (6)
3. system-board shield
2. Use your fingertips to carefully spread apart the securing clips on each end of the memory-module
connector until the memory module pops up.
3. Remove the memory module from the memory-module connector.
19
1. memory-module connector 2. memory modules (2)
3. securing clips (4)

Replacing the Memory Module(s)

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in safety best practices, see the Regulatory Compliance home page at dell.com/ regulatory_compliance.

Procedure

1. Align the notch on the memory module with the tab on the memory-module connector.
2. Insert the memory module into the memory-module connector, and press the memory module
down until it clicks into place.
NOTE: If you do not hear the click, remove the memory module and reinstall it.
After Working Inside Your Computer. For more
20
1. memory-module connector 2. memory modules (2)
3. tab 4. notch
5. securing clips (4)
1. memory modules (2)
3. Slide the tabs on the memory-module shield under the tabs on the system-board shield until the
memory-module shield is fully secured.

Post-requisites

1. Replace the back cover.
2. Replace the stand assembly.
21

Removing the System-Board Shield

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in safety best practices, see the Regulatory Compliance home page at dell.com/ regulatory_compliance.

Prerequisites

1. Remove the stand assembly.
2. Remove the back cover.

Procedure

1. Press the securing tab down and slide the system-board shield to release it from the slots on the
display-panel base.
2. Lift the system-board shield off the computer.
After Working Inside Your Computer. For more
1. securing tab 2. system-board shield

Replacing the System-Board Shield

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in safety best practices, see the Regulatory Compliance home page at dell.com/ regulatory_compliance.
22
After Working Inside Your Computer. For more

Procedure

1. Align and place the system-board shield on the display-panel base.
2. Slide the tabs on the system-board shield into the slots on the display-panel base until it snaps into
place.

Post-requisites

1. Replace the back cover.
2. Replace the stand assembly.

Removing the Hard Drive

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in safety best practices, see the Regulatory Compliance home page at dell.com/ regulatory_compliance.
CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
CAUTION: To avoid data loss, do not remove the hard drive while the computer is in Sleep or On state.

Prerequisites

After Working Inside Your Computer. For more
1. Remove the stand assembly.
2. Remove the back cover.
3. Remove the system-board shield.

Procedure

1. Press down on the hard-drive bracket and slide the hard-drive assembly to release it from the hard-
drive cage.
2. Lift the hard-drive assembly off the hard-drive cage.
23
1. hard-drive assembly 2. hard-drive bracket
3. hard-drive cage
3. Gently pry the hard-drive bracket off the hard drive.
1. hard-drive 2. hard-drive bracket
4. Remove the screws that secure the hard-drive cage to the system board.
5. Lift the hard-drive cage off the system board.
24
1. hard-drive cage 2. screws (4)

Replacing the Hard Drive

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in safety best practices, see the Regulatory Compliance home page at dell.com/ regulatory_compliance.
CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.

Procedure

1. Align the screw holes on the hard-drive cage with the screw holes on the system board.
2. Replace the screws that secure the hard-drive cage to the system board.
3. Replace the hard-drive bracket to the hard drive.
4. Align the tabs on the hard-drive assembly with the slots on the hard-drive cage.
5. Slide the hard-drive assembly into the hard-drive cage until it snaps into position.

Post-requisites

1. Replace the system-board shield.
2. Replace the back cover.
3. Replace the stand assembly.
After Working Inside Your Computer. For more

Removing the VESA-Mount Bracket

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/ regulatory_compliance.

Prerequisites

1. Remove the stand assembly.
2. Remove the back cover.
3. Remove the system-board shield.

Procedure

1. Remove the screws that secure the VESA-mount bracket to the display-panel base.
2. Lift the VESA-mount bracket off the display-panel base.
25
1. VESA-mount bracket 2. screws (5)

Replacing the VESA-Mount Bracket

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/ regulatory_compliance.

Procedure

1. Align the screw holes on the VESA-mount bracket with the screw holes on the display-panel base.
2. Replace the screws that secure the VESA-mount bracket to the display-panel base.

Post-requisites

1. Replace the system-board shield.
2. Replace the back cover.
3. Replace the stand assembly.

Removing the Control-Buttons Board

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/ regulatory_compliance.

Prerequisites

1. Remove the stand assembly.
2. Remove the back cover.
26
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